|
CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS |
| Small Claims Guide | Class Actions | Lemon Law | FAQ | Resources | Newsletters | Spanish | |
|
|
|
AUTOMOTIVE
Dealers |
Manufacturers |
Service |
Warranties |
Lemon Laws |
Recalls |
Tires |
Transporters |
Racing
|
Carfax - Refund Policy |
||||||
|
Carfax promises a refund of the $19.95 it costs to run a report if not fully satisfied. The criteria is that one must make the refund request within 2 months of the report, and one cannot make more than 2 requests for a report and ask for a refund. Like another on your site, I found the report of little use and requested a refund. First of all, simply finding out on their site how to get the refund is a chore. But I perservered. You are then requested to go to the "my questions" section of the customer help page. I have now requested a refund three times. When going back to that page, it shows that the site has no record of my question being asked. Nor have I heard anything from them despite emails to carfax itself. I think this is absolute fraud, as they charged my Credit Card straight away and then don't honor their claim once the refund is requested. I appear to have spent $19.95 for a report that was of no help. Not a huge deal, however - it absolutely enrages me that a company of this stature, who probably gets lots of people to get reports based on the money-back guarantee, doesn't honor that claim. Report Your Experience
|
|||||
Back to the top | Automotive Section |
||||||
Advertisement
|
Home |
Rogues Gallery |
Good Guys |
Complaint Form |
News |
Recalls |
Search |
Site Map |
FAQ |
|
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Copyright © 2003-2008 ConsumerAffairs.com Inc. All Rights Reserved. |
|