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Carfax

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Carfax • Public Citizen Objects to Carfax Settlement • CARFAX: Not Always All the Facts • How Can Used Car Buyers Protect Themselves? • CARFAX Settles Class Action Lawsuits • How To Contact CARFAX • CARFAX History --- Consumer Complaints • "Unlimited" Service • Inaccurate Reports • Refund Policy • Advertising Claims • Sellers' Complaints

Not very long ago, the only people who had access to automotive title histories were car dealers. A company called Carfax was the major supplier of those histories. Thanks to the Web, vehicle histories are now available to consumers as well as dealers. But nothing's perfect and Carfax has made its shares of enemies, as the complaints in this section show.

Jennifer of los angeles, CA October 21, 2009

There are fraudulent reports regarding my vehicle. I am the only driver and I have not gotten into any accidents as the report states. The previous owner hasn't been in any accidents either. When I repeatedly contacted them to remove the accidents, they only sent me generic instructions by email and stated that the accidents exist although they don't even know who their sources are!! I need to get these taken off the report, I might need an attorney, I don't know--but now I can't sell my car thanks to this company who can't even site their sources. I even had DMV run my record which is clean.

Jim of Fresno, CA October 15, 2009

Purchased via cc, 30 day, 1 time report. Placed the search using the vehicle vin number, results came back noramlly. The computer I was using did not have a printer, so I could not print out the report, only view it while I was online with the computer. No where on the carfax web page does it offer an option to save the report file and print it later. Also, there is no prior notice as you are signing up for the account and paying your money that you would not be able to save the report.

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