Carfax

Before I purchased my 2006 Mercedes C280, I asked the car salesman for the car fax. When he handed me a 2 page report on the vehicle, it only stated it had one owner and no accidents. So, I purchased the vehicle, thinking I received a great deal. Unfortunately, that was not true. A month after purchasing the vehicle, the transmission went bad. Not only did I spend money on rebuilding the transmission, a year later, I'm dealing with engine problems, thermostat issues, and continuous transmission failures.

When I asked a friend to check how much I can receive, if I trade it at his dealership, he mentions to me that the car fax he issued on my vehicle has more information than what was given to me. After the first owner sold the vehicle, it went to numerous dealerships, auctions, and was used as a rental. That information was never included in my car fax. Now, I'm dealing with thousands of dollars in continuous repairs, and if I sell or trade the vehicle, I will receive two times less than what I purchased it.

On Dec 5th, 2011, I requested a vehicle history report from carfax.com Centerville, VA. They received my $34.99 fee, and vehicle VIN. I haven't received any information, regarding the vehicle in question. I have tried, with no success, to contact them. What are my options?

I work at a small independent auto body shop. When we do a repair on a vehicle, we have absolutely no contact with any company that is associated with or is similar to Carfax. Recently we have a customer that has false information reported to Carfax on a vehicle we repaired. I am trying to locate the source or sources who are supplying the information to them. I know beyond a shadow of a doubt that it doesn't come from us. We asked the insurance company and they claim they didn't report it.

There was not a police report done on this particular accident, so that eliminates the police department. We have even contacted our estimating company and they deny involvement. As an employee of a repair shop, I feel dissatisfied with Carfax because when false information is reported, my customer will call and question our credibility when the honest truth is, we are not involved. I agree with others that it is the vehicle owners' right to know who reports any information on their personal vehicles. At least there would be an avenue to dispute discrepancies.

I signed up for Carfax and my credit card was accepted. I am being billed but I can not access Carfax to get a report. I am hoping you can help me. The problem has to do with my email address and password. There seems to be a conflict. I need your help. Thank you.

CARFAX has an accident listed twice on my report. Thus, it looks like the vehicle was in two accidents rather than one. I was not able to get the best trade in value for the car since the dealer thinks the vehicle has been in two accidents when it has only been in one. There is no recourse for the consumer to challenge or modify the information in a CARFAX report.

I went to sell my BMW X5 and I was told by folks who ran a Carfax report that my X5 had structural damage. This false claim by Carfax has cost me money in selling my vehicle. And this company needs to rectify these issues for car owners.

False reporting car mileage on 8/6/2010 at 32,000 when dealer on 7/27/2011 reported mileage at 24,303. In between 7/27/2011 and 8/6/2010, car was in body shop and I wasn't even driving it.

I tried to sell a car I had owned from new to a dealership, and they pulled a carfax report on it. One of the services in the report listed an erroneous mileage. This cost me $2000 in trade value. Carfax is spreading wrong information and costing the consumers on both sides, buying and selling. Unlike credit reports, the consumer has no way to get the information corrected, and is just being set up for defrauding, because somebody at a mechanic shop fat fingers a mileage reading.

Now on my new car, we just got the oil changed and the garage put the mileage in as kilometers and not miles and refuses to correct it as it "did not matter." Here we go again. It cost $2000 in trade-in value.

Therefore, they would not buy it at fair price.

I think CARFAX has done harm to me by giving me unreliable information and later on adding information to their report. This has not done justice to me as a buyer who trusted CARFAX report at the time of car purchase. As a consequence, I could not make the trade in since I was asking Kelly Blue Book Trade-in Price of $ 50,000 for my car but they were just offering $43,000 due to the report that my car had an accident in NY prior to my purchase.

I think I should be compensated for this loss of value due to presently false or incomplete report at the time of my purchase. If this is the case then no one should trust a CARFAX report. I must add that the minor bumper accident with parking stop concrete stop wherein I had my insurance replace the bumper was not an issue after I explained it to them. It was this surprising unknown accident that I had no previous knowledge of that I was questioning to them.

Used CarFax to get info on a used vehicle I wanted to purchase. Once I purchased the report CarFax sold off my e-mail address and I've been getting spammed 3 to 8 times daily. If you use CarFax, get a temporary e-mail address then dump it after you have your report.

I am currently trying to sell my truck and an interested buying pulled a carfax report that said that in 2005, my truck was involved in a major accident. Knowing that this was not true, I called DMV and they confirmed that my truck has never been in a accident. Now, I am sure that it will take lots of red tape to correct the report. The buyer has backed out of the sale because he thinks I am a liar.

I bought a 2005 jeep wrangler in April 2010, after the dealer showed me a clean CarFax report. Last week, I wanted to trade it in on a truck and I struck a deal with the dealer. When he ran a CarFax report on my jeep it showed that it was issued a salvage title and then on the next line it showed the title was corrected. The dealer backed out because the report threw up a red flag and said the jeep wasn't eligible for their buyback program.

I sent a complaint to Carfax but have not heard back from them yet. I also called the dealer where I bought the jeep and he said that I would try to find out what happened. Carfax also reported that my jeep was repossessed 5 months ago. Strange, I'm still driving it. Their inaccurate reporting is going to cost me half the value of my jeep.

In 2009, I purchased a one-time report. Somehow now in 2011, they took $44.99 out of my checking account without permission. I want to file a formal complaint immediately.

Less than any stars!!!

I purchased a 5 look up Carfax package only to find out later in the tiny small print online that it expired in 30 days. So I only was able to run 1 instead of what I thought I had purchased 5!

On July 25, 2011, I requested a carfax report on a car that was totaled after a rear end collision. I was just curious what city or state the car wound up. Over one year after the accident, I requested one (1) report. The email I received from carfax indicates that I'm being charged for five (5) reports. At this time I'm not in the car buying market, so I don't need any additional report.

Please correct the charge so that I don't have to contact my credit card company and start the "charge dispute paperwork" to resolve this error. Please send an email confirming receipt of this message.

I attempted to trade in my '05 Civic Hybrid at my local Honda dealership. When they ran the CARFAX report, it showed "Structural Frame Damage" and they offered me less than 50% of the value of my car. This report is in regards to a minor accident in heavy traffic. My car was barely moving, a deer jumped several lanes of traffic and ran directly into my front fender. There was a small dent, the deer ran away, no other vehicles were involved, and no police report was filed.

I informed my insurance company and the damage was repaired. Both my insurance company and the body shop insisted that they did not report this accident to CarFax, let alone describe it as having caused structural frame damage. I can't figure out where else CARFAX could have gotten the information and they refused to disclose the source. Instead they wanted me to sign a release granting them access to all information pertaining to my vehicle, which I refused to do since I felt that my privacy rights have already been violated.

I had an accident in March of 2009. The first Carfax just listed the vehicle as being in an accident. I got t-boned in the driver's side. I did have damage done to the truck, but I had no frame damage. I recently tried to do a dealer trade, and the new Carfax said that I had severe damage done. Due to the word "severe", my truck might as well have a rebuilt title on it. I'm being offered $4000 less than what it is worth. This is not fair, and Carfax should not be allowed to regulate a report, if they never saw or inspected the vehicle.

We were looking to trade vehicles. You can imagine my horror when the dealer told us that our trade-in was reported as being in an accident in Illinois. We had never had an accident and had never even been to Illinois. When I got home and researched Carfax complaints, I was really worried that this could become a huge problem. I emailed Carfax on a Wednesday. I got a personal email from Tia the next day with a link to the "correction" form. I filled out the pdf form with all the requested info and emailed it to Tia. I got a response on Friday (again from Tia), saying she had requested the accident report from Illinois. I got a final email from Tia saying the matter had been resolved. She included a link for a free Carfax report so I could verify that the accident report had been removed. This was obviously a case of the wrong VIN number being entered somewhere. I got a very personal and very timely response from Carfax. I don't know what more I could have asked for.

I have a Hummer H2 VIN **. Last week I had the vehicle sold and the buyer backed out last minute. After taking time off from my job etc., the purchaser contacted me and stated that the vehicle was a TMU, as specified by the Carfax report that he had just pulled out. He notified me that he purchased another Hummer and that he was very disappointed with me not disclosing such pertinent information with him regarding the high dollar amount of this vehicle. So now I am stuck with a Hummer that needed to be sold in order to pay for the new car my wife had purchased. I had to sell the Hummer as we cannot afford another payment with the house we had recently purchased and other misc. bills generated by our three year old son.

It turns out that the issue on the Carfax was a mileage discrepancy caused by someone altering the odometer into a computer from the last time the vehicle was inspected. I have not seen the report and was told all of this by the last 2 individuals who refused to even look at the truck, thanks to Carfax! There was never and I repeat never any issue with this vehicle's mileage. I contacted Carfax today and they were 110% no help in the matter at all. Now I am stuck with additional payments that we cannot afford and a vehicle I cannot sell for what it is worth, again all thanks to Carfax. It has bogus unverified reporting techniques.

In the next month I will not be able to afford the payment, my credit is going to be ruined especially when they come to repossess the vehicle. I cannot afford any more payments and I will still owe money due to the fact that after they run it through an auction and this report, I will only recover a fourth of the value. Then I can foresee my house getting foreclosed due to the fact that Carfax printed an information without even verifying it first.

I lost out on a $20,000.00+ sale. I was selling this vehicle since I purchased a new one. Now I have to pay for both, which I cannot afford anymore. I will seek legal restitution, etc.

We purchased a 2002 Lexus for our 18-year-old son. Carfax reports came back clean. Now, (a year later) my son's car is deemed 'unsafe' by a local car repair. The car was evidently involved in an accident before our purchase. We found out that the car has had major repairs (welded parts from other cars) that now interfere with the structural integrity of the vehicle. We have chosen to sell the car (with full disclosure) so our son can ride in a vehicle that is safe! Shame on Carfax for ripping off customers and selling them false reports on cars that would otherwise be deemed unsafe! Is there a lawsuit against this company?!

You charged me for 2 requests on 01/09/2010 with approval codes ** & **. I filed a claim & you sent me an email on 2/5/2010 advising that a consumer affairs analyst would contact me via email. I have yet to hear from you. I want my $37.50.

I am retired and I need my money.

I was trading in my Audi A4 which was not involved in any accidents. I was sole owner and Carfax repented damage to rear quarter panel due to an accident. This inaccurate report cost me over $1000 in trade in value.

Single carfax charged to my credit card on 12/22/10. This morning (12/28/10) I went to access my report but was told I'd need to purchase another report as my account had expired on 02/20/2011, 54 days hence!

Our 2010 Honda Accord with Approx 9000.00 miles was involved in an accident. The front bumper area was side swiped by a car running a red light. The bumper, fenders, lights and hood, had to be replaced. There was also some minor frame damage. The insurance company paid the costs, except for our deductions. We decided to trade in this car for a new one and informed the dealer by our own omission of the details of the accident.

The Car Fax had no information regarding this damage, but we still took a 6000.00 loss on the trade in value. Here is an outfit that determines the value of cars with incomplete data. I was instructed to initial a check list stating there was no frame damage and I question the finance personal about this and his reply was that we were honest people. So now I wonder if this car is going to be resold at a much higher value than what I received for the trade in? Will they use this bogus Car Fax report to sell the car and bring in thousands more than they deducted from our trade in value. Something seems sleazy doing business in this manner. Thank you.

The vehicle was sold with a clean car fax report. I just received the computer print out from my insurance company stating that the vehicle was in a wreck and reported through a state agency. We bought the vehicle on August 27th 2007 and according to my email today, it was in a collision on August 24th 2005. The vehicle was put in service on November 17th 2004. Autocheck is what my insurance company sent me to look at and it shows all the information about the vehicle.

I consider this fraud. Had the carfax that the dealership swears by been accurate, we would not have bought the vehicle.

Had what I thought was a low mileage car in great running shape to trade in on a newer used vehicle? I bought the car in 2004 with a clean Carfax. Fast forward to today. The dealer from which I was purchasing the replacement car ran a Carfax which reported that my car was involved in an accident (rear ender) in which there was no damage and was able to drive off. One small problem. The accident was reported in Florida. I have never been to Florida with this car. This cost me $4,000 in resale value. The dealer was nice enough to add an extra $500 to the trade in to get me to take the deal but I refused. Not their fault. It's Carfax that has the wrong data and the question is do I want to go through the effort and time necessary to try to correct the problem, or just take the deal and cut my losses. The Carfax report will always be there no matter where I take the car for a trade in.

Hello! My name is Scott. I am a self employed carpenter and have had two trucks for the past 4 years. During the hard time in the past year, I have found it to hard to keep both trucks. I decided I would sell my E-250 van. I went to auto trader and work up a deal then drove to Honda City in Levittown NY. They looked at the van and said they could pay $3500. Of course I asked for $3900 hoping to meet in the middle. They said, wait one min till the run a CarFax report- upon returning the offer went down to $2000.

When I asked, "Why?" They said because of the carfax report. It states that the van was in a accident with damage. It took a while but I did recall getting tapped in the rear back a few years ago. The insurance found the girl who hit me at fault. She had to put a claim in repairs on her car. My van, however, is a E-250 work van with a step bumper in the rear. It weighs in at 8500lbs and a car in no match. There was no claim filed on my van because there was no damage at all. The van was check out by Village Auto and given a clean bill of health. When trying to contact Carfax to fix this problem, I get no help, no phone numbers or live people to chat with online. Now, I need to sell what can do not to take a $1500 or more loss.

We purchased a Honda Ridgeline on New Year's Eve 2009 (9 months ago) from Showcase Honda. We purchased it as a certified used Honda. They even showed us the Carfax proving that the car had not been in any accidents or had any other damage, etc. Today, we tried to trade this vehicle in on a less expensive vehicle. We were informed that the Ridgeline we own had been in a serious wreck two months before we purchased it. We told them they were wrong and they showed us the Carfax they had just pulled up and now Carfax was showing that the previous owners had been in a very serious wreck causing extensive damage to the truck.

Therefore, we are now upside down by $7,000 instead of being even. Had the original Carfax shown this, we never would have purchased this vehicle. The bank would never have financed it either. The sale price reflected that the car had never been damaged.

I was parked in front of a deli store in Teaneck, NJ when I saw a vehicle backing up towards my direction. The driver did not see me and hit my car lightly. Nothing was broken and only the car mask was out of its place due to the light impact. I filed a police report and the other vehicle insurance company paid me for the repairs of my vehicle.

I am trying to sell my car and the Carfax report shows my car hit a parked vehicle plus my car was towed. That is not true and I am having problems trying to sell my vehicle due to this wrong information.

Carfax has my vehicle listed in an accident in 2007. This never happened. I moved to Michigan in '06 and have never been in an accident. The vehicle had 3000 miles on it when I bought it in Florida in December '04. I would like this erroneous info removed as I am seriously considering a new vehicle. Thank you.

Carfax is owned by R. L. Polk & Co. ** Hwy. Southfield, MI 48033 **

No refund yet, but I have filed a dispute with my card company. The point of this post was to expose Carfax to actual contact from their unhappy victims, so call them up and let them know what you think!

Several years ago, my vehicle sustained damage to the underside when a hit and run driver bumped my car which caused my vehicle to spin on the Interstate and slid into the concrete drainage ditch adjacent to the highway. The vehicle was repaired through my insurance by the vehicle's dealership using all new factory parts. There was no damage where the hit and run driver hit me because it was on the flexible bumper. Now because of Carfax Report reporting "accident" when I try to trade in the vehicle the dealership devalues my vehicle by more than $9,000.

Now unless I find someone that lives under a rock to sell this car to, I'm stuck with it basically until it's paid off, which is still a while away yet. Thanks, Carfax. Thanks for nothing.

I received my vehicle history report and it is worthless. Does anyone have a telephone number for Carfax?

CarFax states that my vehicle was in accident four times. I had written this company twice and stated the information was incorrect The lady name Mary ** stated the information was given by the state on New Jersey Motor Vehicle. The information that CarFax have stated that I hit four parked cars on 8/03/2004, 1/30/2005, 3/13/2005 and 10/17/2008. This is not true. when I wrote them back and told Mary the information is wrong, she sent me an email stating that DMV have submitted the information. When I contacted DMV, they stated they never gave CarFax any information and my car or I never hit anyone or any parked cars. When I email them back with the information, Mary emailed back and stated they retract the information about me and not the fact that the car was not involved in four accidents. CarFax then wanted me to send personal information about myself and the car which I feel is wrong.

This information is very damaging to me . For when I try to sell or trade this vehicle, people will think that I had four accidents and that I hit four parked cars. The information had all ready damaged me when I went to trade the vehicle in; that is how I found out about the information that CarFax placed in their records.

We purchase this 2004 Yukon XL c1500 (VIN **) on 03/02/2009 and my husband checked the wrong box by mistake on the mileage report. We did not realize the error until we try to trade inthe value plump drastically. We had to get to our seller, the original owner, and get an affidavit to FLA motor vehicle stating the correct mileage and by this correct the title to actual mileage. We were told by Florida Motor Vehicle Department this would fix the problem with Carfax and this was done in 05/28/2010.

Carfax has not corrected their report of incorrect actual mileage and all dealers pull this report and used it to tell us our SUV is worthless. This is a terrible loss for us with a vehicle that actually has a real value over 14k. This report on our SUV by Carfax is totally detrimental for our economic value. Please, if there is a way to communicate with Carfax and state our problem, we need help. Our SUV is a pamper one. I am the second owner and would like to trade it for a newer one. Thank you for your assistance.

Minett

On 04/03/2009, I purchased a 2006 Chrysler vehicle from a dealership (now closed). The Dealer provide a "Car Fax" report. The vehicle was reported clean, no accidents or repairs.

On 10/05/2010, We tried to sell the vehicle and the dealership checked "Car Fax" and the vehicle came back with accident and major damage. The vehicle has never been damaged or repaired during my ownership. I contacted "Car Fax", E-mail only, and was told the "Car Fax" can receive vehicle damage up to two year in the past, and they are not responsible for errors or omissions or late entries.

Dealerships and private parties rely on buying and selling vehicle based on accurate and timely information. I feel "Car Fax" defrauded me with untimely information. We been damaged to the tone of $2,000.

I paid Carfax to have unlimited access to their reports for one month. When I try to log in, they say that my email address is not on file. I can't find the email address to contact them about my problem. A way to contact them ought to be clearly labeled on all of their webpages. Thanks.

I went to trade-in my vehicle and in the process of pulling up all my information, the dealership ran a Carfax.com report on my car. The information said that I was rear-ended and had my bumper replaced on my BMW. Based on this information, Carfax suggested that there was an $8,000 loss to my vehicle price! I nearly fell out of my seat when I heard this.

Here are the facts. My car was parked in a garage, my bumper was scraped. The person who scraped it left a note and paid for the damage, which was minimal. It was a faint scratch! Needless to say I took this person up on her offer. I have a high-end sports car and so does she. It cost $3,000 to fix the bumper. It's in mint condition and looking better than ever. The bumper was buffed and repainted. Apparently, the repair shop reported this claim to Carfax. Fine, but the details of the incident were not reported correctly. So here is what I am dealing with, an $8,000 loss on my trade-in plus another $3,000 to fix the bumper. That puts the total negative cost at $11,000. This is an atrocity that a faint scratch would cause this much financial stress because of an inaccurate Carfax report. I would have been better off never fixing my car and trading it in as is and taking a loss of a few thousand dollars instead of over 10 grand in losses.

This is an unconscionable act. I do not know how Carfax and these dealerships get away with this robbery of consumers. It is not fair that there is no other recourse with these people. They list no contact information, no address, email or number. I cannot get an explanation as to why this report exists. I don't know who the "expert" is that tells the dealership my car is worth $8000 LESS! The car is in perfect condition. And on top of that, the dealership has some sort of paint measuring device and gave me some excuse saying that the car has to go to auction since the bumper was painted. What consumer measures the paint on all panels of the car and demands an $8000 drop in price?

This tool costs $1,800. If I could knock $8000 off a car with that tool, sign me up. Carfax and the dealerships are a bunch of frauds, scam artists, cheaters and liars. What a disgrace that anyone has to interact with such unscrupulous people. They should all be jailed for participating in abhorrent schemes like this. We work too hard in this country for our money to be treated like this and have no recourse.

I applied for what I thought was a free report and ended up paying $44. I tried to call someone, but of course there is no number and when I e-mailed the help desk, I got no response. The offers are very misleading. I'm out of $44 dollars for something that was advertised as free.

I purchased a Car Fax Report and cannot get one. I am always taken back to the purchase.

On July 19, 2010, I bought the Unlimited CARFAX Reports for $44.99. The idea was that I can get as many reports as I wanted for 30 days, as long as I didn't use them for commercial purposes. I live in Winnetka, CA. I started getting CarFax reports from home. I wasn't buying or selling cars or providing the reports to anyone who was. But after only one week, CarFax deactivated my account without as much as an email explaining why! When I tried to log in, I got a generic message that my account was deactivated and if I wanted to know why, then I should send an email. Well I did and they replied, but they didn't tell me why they deactivated my account. Instead, they gave me a generic reply that I agreed to the terms and conditions without saying which ones I have supposedly violated or how, then went on to advertise their commercial services to me!

This is very unfair. If they feel that I am not supposed to use their service, they should let me know and refund my money. I paid $44.99, it should be for 5 reports. I only used one.

I'm trying to sell our GMC truck. Our son had an accident on the road due to his inattention. Carfax is calling it a mechanical error in the truck, and no one will touch it, not even an auction house will buy it! We need to sell the truck so my son can buy a more economical car, because he is going away to college. We need to get the truck's value to $10,500 in order to get a decent used car. It won't happen now.

Can't use what I paid for. $50

My truck which I still owe $25,000 for retails for $29,000 and if I am to trade it in I will only get $14,000 for it.I Have spoken with the state of Oklahoma several times about this issue and they have informed me that my title is good and that there is nothing wrong with my truck or the title and that CARFAX is WRONG. Oklahoma has also told me that they do not use the term BRANDED that CARFAX is using and that there is no issue with my title. But yet I can not trade it in because of the CARFAX report. My truck which I still owe $25,000 for retails for $29,000 and if I am to trade it in I will only get $14,000 for it.

why did you advertise carfax is free when it really is not

I went to Carfax to get information on a car I was about to purchase and I had to pay $44 in order to get the information. I put my card information in there and it accepted it, took the money out of my account and then told me there was a problem that they could not help me. I want my money back. There is no phone number or anything for me to contact them.

There are fraudulent reports regarding my vehicle. I am the only driver and I have not gotten into any accidents as the report states. The previous owner hasn't been in any accidents either.

When I repeatedly contacted them to remove the accidents, they only sent me generic instructions by email and stated that the accidents exist although they don't even know who their sources are!!

I need to get these taken off the report, I might need an attorney, I don't know--but now I can't sell my car thanks to this company who can't even site their sources. I even had DMV run my record which is clean.

The computer I was using did not have a printer, so I could not print out the report, only view it while I was online with the computer. No where on the carfax web page does it offer an option to save the report file and print it later. Also, there is no prior notice as you are signing up for the account and paying your money that you would not be able to save the report.

i paid 39.99 and now i cannot access the service i want to buy a car i want some of my money ack