Life Alert Reviews

I have a spinal cord injury and am not always steady on my feet. Because of that, my family insisted that I get a Life Alert necklace. I had it for about a year before I ever needed it. Then I fell down some steps, breaking seven ribs, puncturing a lung, and injuring my right shoulder. My Life Alert automatically detected the fall and immediately contacted emergency services as well as my family emergency contacts—all without me having to do a thing. Needless to say, I will never be without my Life Alert again. Knowing that help was on the way, even when I couldn’t call for it myself, gave both me and my family tremendous peace of mind. I also received a courtesy call from the Life Alert team to check on me, which was greatly appreciated. Thank you, Life Alert, for being there when I needed you most. Sincerely Gregg

My wife could not straighten up and became very confused. Her condition sent her to a hospital 90 miles away for 11 days and 5 wks. in a nursing ghome. I couldn’t be more pleased with the way it was handled by Life Alert.

I fell down in my walk-in closet and couldn’t stand up. I pushed the button and the Life Alert dispatcher responded right away. The fire department showed up and helped me stand up. I was not hurt, just couldn’t get up.

I woke up in the middle of the night and could not breathe. Life Alert was very fast to answer when I used my button. Help came very fast and helped me. I was taken to hospital, stayed 2 days. I had a fluid build up my lungs but I am OK now.

Life Alert sent the ambulance out here. I had fallen off my scooter & know I couldn’t get up in any way so I pushed my button & the ambulance came. They got me up. They were so helpful. I wear it 24 hrs. a day.

I am upset that they want to charge me $20.00 for a new lanyard for my voice pendent, when I already pay $109.00 a month. You would think they could replace it for free. That really seems not to fair. I hope someone gets in touch with me about this. I have had this for 2 years, but when my contract is up I will change to Life Line, they seem like a better deal, and there is no contract you are locked into. Life Alert will lose me as a customer.

I sought out Life Alert for my mother. I was sold on the response time, the ease of membership on and the ease of termination. We’ve had Life Alert for two months and needed to terminate the membership due to a terminal illness. I called twice to terminate membership and was told someone would call back in 48 hours. No one did. So I called and was transferred to the billing department. I was then told I needed to send a letter stating the current condition of the enrollee.

I moved from VA to NC. I moved to an apartment that has a system here(and it works very well). Life Alert still says I have to have their system. When my debit card was compromised, they called me (I had no dial tone, so they couldn’t get in touch with me for 3 days). In the meantime, Life Alert tried to charge me 79.90. I had gotten them down to 74.90 (down from 89.90. When I called and spoke to a representative, they were going to charge me 79.90 (as if I’d never spoke to them). I told them I’d call them back with my new debit card number. I spoke to an “Account manager name Damon (who I had spoken to before). He told me that they received the transponder back. I told him that I didn’t “trust the process”. Basically, he called it a mistake; I called it a lie. He tried to ask me why, and I said that I was very dissatisfied with them. When my service is up after the three-year period, I’m going to return it. Not happy at all.

The service works well. Be careful of what the sales people tell you about cancelation. I was told that if your loved one required 24 home care you could cancel the 3 year contract. About 2 years in my dad required such care. What I found out at that time that family members and Certified Care Givers don't count, they said they will only cancel if you have 24 hour care from a registered nurse.

I fell and bumped my head and I called Life Alert asked them to send help which they did and EMS took me to the hospital.