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Life Alert Emergency Response16027 Ventura Blvd. Suite 400, Encino, CA |
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A few recent complaints ... Janet of Colorado Springs, CO February 3, 2010 My 84 year old mother received a very rude response from a Life Alert customer server agent. My mom's cat stepped on her Life Alert necklace which sounded the alarm, when life alert found out it was a mistake made by her cat they called and chewed her out! How Dare They! I canceled this service and moved to a kinder medical alert service. John of Yonkers, NY January 24, 2010 I have to add to my above complaint. When you read the lifealert.com website contact info page, there is NO email contact info... I wonder why ? It just goes to show what an unprofessional company they are ! John of Yonkers, NY January 23, 2010 All I wanted was information, yet they call me at all hours and days including weekends. 6 calls in total. I told them TWICE to stop calling me but they still insist on calling. Every time they call I get an anxiety attack because of their harrassing nature. Deborah of Disputanta, VA January 14, 2010 My 78 yr old mother fell & was on the floor. She phoned for Life Alert info & they asked her for information; name, dob, address, bank account#. She gave it to them. Yesterday (Jan.13, 2010) Wil R. came to her house and talked with her. She doesn't remember signing anything. I called Mr. R. this am & left a message & he called me back. I ask him to cancel all activity on [her] account, she had changed her mind. After much pressure and my refusal to listen to him, he told me he couldn't cancel the account. He told me to talk to his boss. After more discussion, he told me to "go [expletive] yourself" and hang up the phone. He then called my mother and harrassed her and told her he couldn't cancel the account & gave this # to call 800- to cancel. I phoned the # and selected option 6. I spoke with an operator who put me on hold & told me there wasn't an actual account yet on my mom. I asked her why they had her bank account # & about Wil Raymond I what he told me to do to myself. I held for & spoke with Theresa who tried to get a manager for me. A manger named Mike came to the phone & denied a Wil R. or anyone from his company came to my mothers house in Hopewell, VA yesterday. He said Wil R. was in Fla & couldn't have come out to her house in VA. I told Mike what Wil R. said to me & he told me he would talk to him & phone me back, I gave him my home #, 804-. They have not called me back. I guess I can only wait to see if money starts coming out of moms bank account. I since talked to mom, the person who came out to her home was a nameless installer of equipment, not Wil R. as I thought. We don't know what to expect Jack of Hampstead, NC January 13, 2010 As you can see from my problem under "Jack From Hampstead" I had problems getting a refund as well. A bit of advice for you all. I put in a complaint at the better business bureau in LA and got a call from Life Alert in about 3 days and they gave me a credit that day. I didn't know they or anyone would react but the BBB worked. Norelle of Orlando, FL January 10, 2010 These people were NOT nice. They would not give my money back to me when my Nana no longer needed it. Then I had to get one for my Grandpa, I ended up getting a medipendant. They were so nice, and NO CONTRACT !!!!!!!!!!!!!! Stay away. louise of milton, GA January 6, 2010 i signed up for this service yesterday, jan 6 2010 and since have read terrible reveiws. i have tried to call and cancel but to no avail. i know i can cancel within 3 days. will you please advise? without verification they have withdrawn 98.00 from my bank Jack of Hampstead, NC January 4, 2010 They have a good service but when you try to cancel they become crooks. We used the service with my dad. When he passed away we called and got instructions to return the equipment which we did in September. I called them and asked for the credit for the service. They said "someone was supposed to credit you but didn't" we will credit you today, this was 12/07/09. I called today 1/4/09 and was told "we didn't get the equipment back" when I try to talk a a manager I get hung up on or sent back to the main number. This looks like how they do business. They have a good service but they scam you when your done. Do not use them there are others. They owe my 299 but will not pay. They are liars and cheaters. Delores of Charolette, NC January 2, 2010 My sisters and I purchased life alert for our mother because she was home most of the day alone. She has several medical issues. Well on 1/2/2010 my mother fell because of a stroke she was having her my brother who just happen to be there pushed the life alert button on her necklace and it did not work. He went to the main box and pushed the life alert button and still it did not work. He then called 911 and later discovered my mother had a major stroke. He does not knwo how long she had been on the floor before he noticed her. When my sisters and I called the 800 number we got the run around for over an hour. We were told by the slesmen to call his supervisor Betty at 10.30am and she would be expecting the call. Surprise surprise when we called Betty at 10:30am she had just stepped out. We were put on hold and transferred from person to person. One customer service representative even had the gall to say they we were mad at the wrong person, We shoudl be mad at my mother. They claim they had called her 4 times due to a power outage they claim happen on Dec 17th. We asked the customer service representative that how is it that none of her emegergency contacts were notified if there was a porblem with her system. We were told in a cold and heartless manner that is not ther policy. We had only had this system for a month. We were sold a false sense of security. My mother is now in the hospital she can not talk nor can she move her left side. michael of warren, NJ December 30, 2009 Life Alert has deceptive and shady sales tactics. When I call to find out the price and package options, that's what I want. Instead I got a sales pitch starting me at 79 a month after an initial fee of 300!!! Slowly the "salesperson" went down to 29 a month after approving me for an "AARP discount", "Military discount", "financial aid" discount, and "over 65 years of age" discount. Their really is no discount, they just want me to think they are doing me a favor. The truth is, anyone can have Life Alert for only 29 a month! But some people who can't afford their insane 79 month package never get told about the basic 29 a month package, which is what most people need. How many lives are lost a year because people aren't being told the cheaper option?
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