CenterPoint Energy Reviews

I wish I could leave a zero star review. This company does not notify residents of "planned outages" that causes people to be left without AC in the TX Summer. Centerpoint should be held liable for the danger that they put their customers in. This "regulated monopoly" of a company does not deserve to have any place with the Houston power grid if they have no issue potentially causing health events to their own residents in the name of a dollar.

I had an extremely unprofessional experience with CenterPoint Energy that needs immediate attention from leadership. I called simply to confirm my final bill and ensure my account was settled, yet the agent (Ashley) never even asked my reason for calling. Instead, she made an incorrect assumption about me starting new service, then responded with attitude when I questioned it.

Today is April 28th. I am trying to resolve an issue about my bill. Jason over talked me and hung up in my face. Jordan, supervisor refused to talk to me. Now I am on still on the phone waiting for a supervisor who doesn't want to hear customer complaints. He or she want me to tell the representative what my concern is. Unprofessional, disrespectful, poor customer service. I been on this phone for almost an hour and no ONE wants to talk about.

Customer Service in name only - there is no actual Service to the Customer. For 2 years in a row: No bill for 2 (or 3) months, then all of a sudden a huge bill because THEY didn't take the Auto-Pay out of my account that I have set up. You can't call and get any help from them - the response is "don't worry - we are right - the amounts are right". This year I've asked to get a response from someone qualified to explain how in 2 months time (Feb and Mar which have been about average temps) I used 151 CCF of gas when the most in any 2 months time is 67. You can't get answers; the power goes out on bright sunny days for no apparent reason on a fairly regular basis.

During Beryl, we went without electricity for an extended period of time with no idea of when it would be turned back on because customer service was disconnected. Last week our power went out again and we could not contact customer service. Today, it's out again, it's 5:03 and they said it'd be on by 5 to get us off the phone. We still have no electricity. They can't maintain their equipment, and they cannot keep their promises. Advice to other people, avoid. Hamster running in a wheel would be more reliable and efficient than CenterPoint.

I’m rating zero stars, because this company ever since replacing the previous utility company is high in corporate greed. I hardly run my stuff now and still paying over $240. You can’t tell me that my gas and electric both are gonna total to that amount if I hardly use or have settings adjusted properly. Do the state of Indiana a favor and leave. You’ve had a horrible reputation since day 1 here and continue to raise rates when you know the people are struggling, yet you keep hiking rates. I’m working basically 3 jobs and still living check to check. GET OUT AND STAY OUT. BRING BACK THE PREVIOUS UTILITY COMPANY.

I want to begin by saying that every single CenterPoint ground crew member who has come to our home has been professional, courteous, and friendly. Unfortunately, our experience with the administrative side—customer service representatives, supervisors, and the billing department—has been the complete opposite and extremely disappointing.

First experience and most undesirable. They disconnected our service and after paying the required amount online you can only get it reconnected if you call in to set an appointment for the next day with a full 8 hr window required for technician to arrive .. Unbelievable....After installation some appliances such as furnace, fireplace, etc. does not work. When we call customer service we were told in no uncertain terms that it's our problem.

If I could give them less than one star, I would. I don't know how Center Point is represented by this Home Services Solutions company. I've been paying them since 2019 and never requested their help, and when I needed them, they didn't help me. Now they're charging me $235 that they claim I owe them. I don't owe them anything, you bunch of incompetent, thieving, abusive people. Don't hire this service, not even for free. It's garbage.

I’m from New York and I think it is so tacky CenterPoint has not put my gas on. A note was left in my file not to come early. I had an eye appointment. They came at 8 o’clock. Do anybody ever read note now? I’m still stuck over the weekend since Friday with no gas. Now no heat. I’m a senior citizen and I just came out of elderly abuse. What next? What am I supposed to do tomorrow now? I have a hand surgery. Doctor's appointment. What am I supposed to? Do you stay on the phone 30 40 minutes and still don’t get any results. It’s ridiculous.