CenterPoint Energy Reviews

Houston, TX

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About CenterPoint Energy

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CenterPoint Energy provides electric and natural gas services for residential and commercial consumers. Serving over six million customers across multiple states, the company offers energy delivery and infrastructure maintenance.

Pros
  • Quick response to emergencies
  • Professional and thorough technicians
  • Commitment to safety and reliability
Cons
  • Poor customer service interactions
  • High and unexpected billing issues
  • Lack of communication on service changes

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CenterPoint Energy Reviews

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    How do I know I can trust these reviews about CenterPoint Energy?
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    Page 1 Reviews 0 - 10
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    Customer ServiceStaffBilling

    Reviewed May 13, 2026

    I wish I could leave a zero star review. This company does not notify residents of "planned outages" that causes people to be left without AC in the TX Summer. Centerpoint should be held liable for the danger that they put their customers in. This "regulated monopoly" of a company does not deserve to have any place with the Houston power grid if they have no issue potentially causing health events to their own residents in the name of a dollar.

    On top of that, billing is abhorrent and will erroneously bill you without actual investigative review into their own billing process. The final straw is the non-existent customer service. Good luck trying to speak to anyone with this company who is not a call center employee that does not have the means to solve real issues. Centerpoint does not care about their customers or the city of Houston in any way.

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    Customer ServiceStaffBilling

    Reviewed April 29, 2026

    I had an extremely unprofessional experience with CenterPoint Energy that needs immediate attention from leadership. I called simply to confirm my final bill and ensure my account was settled, yet the agent (Ashley) never even asked my reason for calling. Instead, she made an incorrect assumption about me starting new service, then responded with attitude when I questioned it.

    Before addressing my concern—or even attempting to correct the situation she hung up on me when I asked for a supervisor. Being dismissed and disconnected like that is completely unacceptable. It reflects a serious lack of professionalism, accountability, and basic customer respect. If this is the level of service CenterPoint Energy allows, then customers deserve to know. This needs to reach executive leadership and be addressed immediately.

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      Customer ServicePunctuality & SpeedStaffBilling

      Reviewed April 28, 2026

      Today is April 28th. I am trying to resolve an issue about my bill. Jason over talked me and hung up in my face. Jordan, supervisor refused to talk to me. Now I am on still on the phone waiting for a supervisor who doesn't want to hear customer complaints. He or she want me to tell the representative what my concern is. Unprofessional, disrespectful, poor customer service. I been on this phone for almost an hour and no ONE wants to talk about.

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      Customer ServiceRefunds & PayoutsStaffBilling

      Reviewed April 14, 2026

      Customer Service in name only - there is no actual Service to the Customer. For 2 years in a row: No bill for 2 (or 3) months, then all of a sudden a huge bill because THEY didn't take the Auto-Pay out of my account that I have set up. You can't call and get any help from them - the response is "don't worry - we are right - the amounts are right". This year I've asked to get a response from someone qualified to explain how in 2 months time (Feb and Mar which have been about average temps) I used 151 CCF of gas when the most in any 2 months time is 67. You can't get answers; the power goes out on bright sunny days for no apparent reason on a fairly regular basis.

      If you plan to work from home - have a whole house generator installed or be prepared for hours of downtime. The website links for Contact Us (actually, ALL links for company information) are "dead". There is not even a basic customerService@CenterPointEnergy or similar email address available. In addition to that, when you do get a message to them through their portal - you get an AI Bot answer to your question!!! If I could give zero stars that's what I'd give.

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      Customer Service

      Reviewed April 11, 2026

      During Beryl, we went without electricity for an extended period of time with no idea of when it would be turned back on because customer service was disconnected. Last week our power went out again and we could not contact customer service. Today, it's out again, it's 5:03 and they said it'd be on by 5 to get us off the phone. We still have no electricity. They can't maintain their equipment, and they cannot keep their promises. Advice to other people, avoid. Hamster running in a wheel would be more reliable and efficient than CenterPoint.

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      CoveragePriceMaintenanceRates

      Reviewed March 26, 2026

      I’m rating zero stars, because this company ever since replacing the previous utility company is high in corporate greed. I hardly run my stuff now and still paying over $240. You can’t tell me that my gas and electric both are gonna total to that amount if I hardly use or have settings adjusted properly. Do the state of Indiana a favor and leave. You’ve had a horrible reputation since day 1 here and continue to raise rates when you know the people are struggling, yet you keep hiking rates. I’m working basically 3 jobs and still living check to check. GET OUT AND STAY OUT. BRING BACK THE PREVIOUS UTILITY COMPANY.

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      Customer ServicePriceStaffBillingRatesTransparency

      Reviewed March 17, 2026

      I want to begin by saying that every single CenterPoint ground crew member who has come to our home has been professional, courteous, and friendly. Unfortunately, our experience with the administrative side—customer service representatives, supervisors, and the billing department—has been the complete opposite and extremely disappointing.

      We temporarily moved out of our home for approximately two and a half months at the end of 2025 while it was being raised for flood prevention. We returned on January 17, 2026, which falls within the billing cycle of January 5 through February 5. Despite only occupying the home for roughly half of that billing period, we were charged approximately $195.

      I spoke with multiple customer service representatives and two supervisors to understand why our bill was significantly higher than the same period last year, especially given that we were only in the home for half the time. The explanations I received were inconsistent and unhelpful, primarily attributing the increase to typical winter usage and a rate change from $0.81 to $0.89 per unit. However, the numbers do not support this explanation. Last year, during the same period, we used 131 cubic feet at $0.81, totaling $105.00. This year, we used 137 cubic feet at $0.89, totaling $122.99. This does not justify a bill that is approximately $75 higher.

      An “investigation” was opened, yet during this time, we continued to receive repeated emails and text messages demanding payment, which felt excessive and inappropriate while the issue was under review. I even had to call again to request that these notices stop. We initially suspected a possible meter reading error or a technical issue, especially since our gas meter was replaced around February 12, 2026, following the home elevation. A potential cause such as an incorrect multiplier or system error seemed plausible. However, we were told the meter replacement had no impact on the bill.

      What is most concerning is that both supervisors I spoke with indicated that the bill would likely remain unchanged regardless of the investigation’s outcome. This raises serious concerns about the purpose and integrity of the investigation process. Most recently, a CenterPoint technician visited our home and confirmed there is no gas leak. He also mentioned that average bills for this time period have generally not exceeded $100, further highlighting the discrepancy in our case.

      There appears to be a significant disconnect between field operations (meter readers/technicians) and the billing and administrative departments. This situation has been incredibly frustrating, time-consuming, and has ultimately eroded our trust in CenterPoint. We are deeply dissatisfied and expect a thorough, fair resolution to this matter.

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      Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

      Reviewed March 16, 2026

      First experience and most undesirable. They disconnected our service and after paying the required amount online you can only get it reconnected if you call in to set an appointment for the next day with a full 8 hr window required for technician to arrive .. Unbelievable....After installation some appliances such as furnace, fireplace, etc. does not work. When we call customer service we were told in no uncertain terms that it's our problem.

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      PriceStaff

      Reviewed March 10, 2026

      If I could give them less than one star, I would. I don't know how Center Point is represented by this Home Services Solutions company. I've been paying them since 2019 and never requested their help, and when I needed them, they didn't help me. Now they're charging me $235 that they claim I owe them. I don't owe them anything, you bunch of incompetent, thieving, abusive people. Don't hire this service, not even for free. It's garbage.

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      Customer ServiceTechPunctuality & Speed

      Reviewed March 3, 2026

      I’m from New York and I think it is so tacky CenterPoint has not put my gas on. A note was left in my file not to come early. I had an eye appointment. They came at 8 o’clock. Do anybody ever read note now? I’m still stuck over the weekend since Friday with no gas. Now no heat. I’m a senior citizen and I just came out of elderly abuse. What next? What am I supposed to do tomorrow now? I have a hand surgery. Doctor's appointment. What am I supposed to? Do you stay on the phone 30 40 minutes and still don’t get any results. It’s ridiculous.

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      CenterPoint Energy Company Information

      Company Name:
      CenterPoint Energy
      Website:
      www.centerpointenergy.com