Zipcar Reviews

Zipcar locked me out of my account without resolution and would not let me update my payment method in the app, and I couldn’t log in on the website because they had cancelled my account somehow. Mind you I’ve been a member for years and it’s just that my card on file expired (then I couldn’t update it no matter where I tried). The customer service representative then berated me over the phone for missed emails and demanded that I pay for a fresh membership (that I already paid for a few months back). Completely unreasonable company and service. Avoid at all cost.

My experience with Zipcar was extremely disappointing. After providing my personal information—driver’s license, credit card, and all—I felt they shared it with third parties. Their customer service was rude and evasive, never explaining why they closed my account despite my valid license. I called multiple times, yet never got real answers. This felt like a fraudulent experience, and I wouldn’t trust them again

Zipcar regularly cancels reservations due to "maintenance" and either does not rebook the reservation, or does rebook you in a different car (usually smaller and cheaper with no refund) and often it can be miles away. As someone *without* a car, I don't understand why they think a new car over a mile away is a suitable solution and they do not compensate for transportation to this new car. It can often result in 30-45 minutes at the front and back end, just getting the car eating into the paid reservation time. At the very least, if there is no nearby car of comprable size they should call to figure out the best solution. They never do. And often ask why the smaller car isn't a good replacement and not that it is their business, but 3-4 adults with luggage in an SUV is a different situation that 3-4 adults in a smaller sedan plus luggage. Half the weekend trips I take with Zipcar start off awful because of the mood their service puts me in and the obstacles they create.

Just spoke to a chat agent named Amelia who unfortunately was of no help not sure if they were Al, but I've been using the services frequently despite having trouble with location, parking, smell of the car, and extraneous pricing. Anyway, long stair short had a random charge of 50 late fee, despite it being invalid, Armelia or Amelia not sure, was unhelpful. I've had family members and friends say this is not a good alternative, I'm NOT saving money and the environment, and I'm starting to believe them.

Zipcar is the absolute worst rental car service I have ever used. Their vehicles are substandard, their customer service is rude, disrespectful and combative, and these criminals tried to charge me six hundred dollars to move a vehicle from one Zipcar location to another Zipcar stall which was approximately six blocks away. They also charged me additional late fees after I returned the vehicle a half hour early. This is after they requested me to return the vehicle to the original Zipcar stall. Their managers and supervisors refused to return my call despite numerous requests.

This certainly is one of the worst car rental experiences I’ve ever experienced. I tried to rent a car for a couple of days which was very expensive than regular rental, and so I cancelled the membership which states that they would not refund me the fees within 48 hours only to be told that it is none refundable. Not only are they the alerts but a ripoff!!!

I rented a car for 3 days at $440 and I once I returned the car, refueled with no damage, they said I actually owed over 1100 more dollars and claimed I went 2000 miles over? I’ve contacted customer service multiple times and even tried through Instagram and instead of handling my issue or trying to help they spam messaged me back - and it’s a third party that is absolutely abhorrent. This definitely feels like a scam company. I should have read reviews first.

Zipcar, to me seems like a phishing app. Once you enter your credit card information, you're rejected. They are just trying to get personal information to share with third parties. They ask for full name, address, DOB and don't reject you. Then they ask for credit card information. Once you enter it, you're rejected. Be careful of Zipcar.

What an absolutely horrendous experience! In a panic because there was no other reputable companies with rental cars available in Gainesville, Florida and I needed a car for an emergency work trip. I rented a vehicle from this company. They charged me $243 for two days with a piece of crap Toyota Corolla that drove like the right tire was going to fall off the front seats didn’t match and there was Zipcar labeling all over the vehicle, which was embarrassing. Nonetheless I had the vehicle and I was thankful I was able to do what I needed to do. I returned the vehicle on time in better condition than it was when I picked it up because it was disgustingly dirty and smelled horribly to which they decided they were going to charge my credit card an additional $122 stating that I went over the mileage that I was allotted.

Zipcar convinced me to renew my membership by offering a $30 promo that they won’t honor. I have spent over an hour talking to customer service reps who won’t help, won’t transfer to a supervisor or literally hang up on me.