Zipcar Reviews

Zipcar is the absolute worst rental car service I have ever used. Their vehicles are substandard, their customer service is rude, disrespectful and combative, and these criminals tried to charge me six hundred dollars to move a vehicle from one Zipcar location to another Zipcar stall which was approximately six blocks away. They also charged me additional late fees after I returned the vehicle a half hour early. This is after they requested me to return the vehicle to the original Zipcar stall. Their managers and supervisors refused to return my call despite numerous requests.

This certainly is one of the worst car rental experiences I’ve ever experienced. I tried to rent a car for a couple of days which was very expensive than regular rental, and so I cancelled the membership which states that they would not refund me the fees within 48 hours only to be told that it is none refundable. Not only are they the alerts but a ripoff!!!

I rented a car for 3 days at $440 and I once I returned the car, refueled with no damage, they said I actually owed over 1100 more dollars and claimed I went 2000 miles over? I’ve contacted customer service multiple times and even tried through Instagram and instead of handling my issue or trying to help they spam messaged me back - and it’s a third party that is absolutely abhorrent. This definitely feels like a scam company. I should have read reviews first.

Zipcar, to me seems like a phishing app. Once you enter your credit card information, you're rejected. They are just trying to get personal information to share with third parties. They ask for full name, address, DOB and don't reject you. Then they ask for credit card information. Once you enter it, you're rejected. Be careful of Zipcar.

What an absolutely horrendous experience! In a panic because there was no other reputable companies with rental cars available in Gainesville, Florida and I needed a car for an emergency work trip. I rented a vehicle from this company. They charged me $243 for two days with a piece of crap Toyota Corolla that drove like the right tire was going to fall off the front seats didn’t match and there was Zipcar labeling all over the vehicle, which was embarrassing. Nonetheless I had the vehicle and I was thankful I was able to do what I needed to do. I returned the vehicle on time in better condition than it was when I picked it up because it was disgustingly dirty and smelled horribly to which they decided they were going to charge my credit card an additional $122 stating that I went over the mileage that I was allotted.

Zipcar convinced me to renew my membership by offering a $30 promo that they won’t honor. I have spent over an hour talking to customer service reps who won’t help, won’t transfer to a supervisor or literally hang up on me.

Worst customer service, they told me that my first month would be free, and I would only be charged the application fees. I even called to confirm, and I was told that if I get charged, I will be refunded. But after paying the application fees, they charged me for the monthly membership as well, which was supposed to be free for the first month. When I called the customer service people, they were so rude, and they didn't even try to help. I told them that I told them I would be refunded, but they didn't even listen.

Absolutely ridiculous. I was charged an application fee which I did not finalize or submit, and they are basically telling me it's impossible. And I asked to cancel the account but they've been charging me for months, and now they only want to refund this past month. I've been duped for sure. I don't care about your non-refundable application fee policy if the system glitched into charging me before I could give consent. I even called them to tell them the system was loading over and over, kind of in like a frozen state, and they said they didn't see a charge. But sure enough, the charge showed up in my bank account, and then every month after that, the monthly charge.

Continual pattern of unsafe, dirty cars. Just drove one where one tire had 12 psi in it and the tire had no cap on the air pressure pump tube. Alignment was completely out of whack. Customer service agents were unconcerned by this, and offered no recourse for saddling me with an unsafe car.

Terrible and misleading. I was charged a 27.00 membership fee and was denied car rental by my surprise. In info they said I could get it back. Then when called for refund I was denied again. And no help at Customer Service.