Zipcar Reviews

Dear Zipcar,

Zipcar is the worst. Their cars have terrible maintenance (I almost died on the road once when the tire came right off), dirty cars, horrible customer service. If you get stranded in the middle of the road because they don't keep up with the maintenance of their car you are basically on your on. They don't carry spare tires. They will send a tow truck and won't provide you with another rental car. They font offer you proper compensation for the inconvenience or lost time. Gas card is missing 90% of the time. Cars are all banged up, scratched up. They always have a "go see your dealer for maintenance" sign because the cars are so messed up. If you value the lives of you and family don't ride with Zipcar. Stay safe out there.

I rented a car from Zipcar to go hiking in the mountain but its locking system was broken that we cannot unlock the car using Zipcar phone apps nor the Zipcar card which was supposed to lock and unlock cars when bluetooth or wifi is not available. My friends and I could not go anywhere but stay near the car in the mountain from afternoon to late at night to wait for promised roadside assistant provided by Zipcar which never came.

I paid for the membership for a year on accident, despite never using it since I signed up. I understand that was my mistake, but the service is unusable in Houston. They only refunded one month of the service when I finally got around to cancelling. I hate Zipcar now, and I will do anything in my power to hurt the company. They should have refunded more than that. It's just free money for them, and I am pissed that they got over on me.

I have rented a car from Zipcar perhaps four to five times. I am a responsible person and have always returned the vehicle on time and in perfect condition. I was 5 minutes late and they refuse to disregard a $50 late fee. They will not take it off. That is absolutely ridiculous. That is absolutely no way to treat your customers. They said I did not return my vehicle in a timely manner and in the tone I did not appreciate as if I was some irresponsible child. They even verified it was only 5 minutes late. That is absolute **.... Standard American capitalism. Screw the consumer as long as owners make big bucks. They do not care about you.... Do not rent from this company.

Never had a problem until they cancelled my membership because they stated the car wasn’t returned at its location & then charge me $50 fee. I called to get my membership back. This is the email I get: "Thank you for reaching back out regarding your account closure. We perform account reviews periodically and we have made the difficult decision to close your account. We understand this news may not be pleasant to receive, but please be aware that this decision is final and cannot be reversed. Again, we hope you continue to seek out other sustainable means of transportation in the future." You ask to talk to a manager over the phone you have to email them. You're only speaking with customer service agent which they're not helpful.

I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. I’d recently heard about Zipcar and figured I’d give them a shot. After submitting my application, I realized I’d entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected.

Zipcar rejected my application even if I have a valid license. They are indeed modern thieves that steals $25 from their customers without providing any service. Seems like that is what they always do to their potential customers. I have seen many complaints like this on social media, and I will help spread the word using my knowledge as a marketing expert. I understand how much it will cost to cover this negative WOM. I hope such practice can help them understand the cost of earning a free $25 is more than 100X of $25. Listen, Zipcar managers, my friend, I do not care about losing $25, but you should care about making your potential valued customer losing $25.

Why is no one doing anything about this company taking people's money? I signed up last night and this morning realized there are never any cars available in my area. I called them this morning, no answer, put on hold for almost an hour, cancelled my Zipcar subscription and closed my account, sent them an email and no reply. So they took 28 dollars plus another 10 dollars and intend on keeping it for my 12 hr signup regret… I’ve read through a lot of reviews and they do this on a regular, why has nothing been done who can hold these trash companies accountable!!!!

First time rental went well, second time around they withdrew and charged me A late fee of $50 plus tax. This all occurred 4/24/2023. I’ve been trying to dispute this till this day and they’re refusing to help. Now I have no choice but to report them to Better Business Bureau and more than likely, take them to court. Oh they got the wrong person to mess with my hard earned money. At first when I spoke to a representative, she said, I returned the car to the wrong location…wait, What?! I lived in the Bronx all my life. If it’s true you have a GPS in the car, how can’t you tell the location??? Then the second representative said, I returned the car to the right location, but it was late. It affected the next member from renting. REALLY??? How I took a cab back to the garage and the car was there. I took pictures. Oh yeah… I have a case that WILL be solved! Save your money and time! DO NOT rent from this company.