Zipcar Reviews

I read a lot of very unsettling reviews of Zipcar *after* had already signed up for a yearlong membership. So I was very apprehensive about using the service. Since, Jan 2019, however, I have rented a car with them 8 times and I have had very positive experiences each time. The stories in reviews about dealing with customer service sounded nightmarish, but there were three times when I needed assistance that the people I spoke with were incredibly friendly and helpful. In two cases, they offered MORE help than I was anticipating. The wait to talk to someone was LONG, though.

Okay, so I booked car June 25 2019 and picked up car July 13. When I booked car I paid at that time for 3 hours at the price of $10.50 a hour for a Volkswagen's Golf. I arrived 20 minutes early, the car had a few good size scratches which I took pictures and sent to Zipcar. Also car floor mats were very dirty and the brakes needed some work. So, I had car for 3 and a half hours, so I owed for a half hour which I was charged at their new rate of $16.50 an hour. Actually they re-charged me for the whole time at the new rate, I did car them and they refunded me the difference but only after I complained. So, prices going up 65 percent in 3 weeks is a little crazy!

I reserved a vehicle 2 months in advance. Was charged right away. Got to my vehicle on the day and time reserved and it would not unlock. Called customer service line - waited on hold 20 mins to find out that the car was not safe to drive and no other cars were available. I was not notified of this prior to calling and was told I should get a refund some time in the next two weeks!! Never again.

We decided to try Zipcar while in New York. If I could give a minus score, I would. Unlike regular car rental agencies, Zipcar charges a $84 fee if you want to cancel in advance. We decided to keep the reservation and for six hours, we paid over $188 US. The car was not in the described location (we were given an intersection). It was in an underground parking lot. The windows were dirty and there was no window wiping fluid, so driving home in the dark was extremely hazardous. The drop-off location was locked so we had to wait for someone to come, and for the overtime we were charged another $75. Attempts to cancel “with the 30-day money back guarantee” were refused even though we had only signed in two weeks before. Terrible car and service. We’ll never use Zipcar again.

Consumer Beware! We set up a Zipcar account for business and the entire experience has been absolutely horrible. From the rude customer service to the uncaring management to vehicles that are not at the location described and maintenance lights always coming on, this company is lacking in all areas of service. As if that weren't enough, they charge consumers' account prior to using their service and if you return the vehicle early there is no refund or adjustments made to the account. We've decided to return to Enterprise Car Rental and drop Zipcar. What a horrible company.

Zipcar was almost great. It was convenient, and easy to book, and exactly what I needed. However, one of their policies was so outrageous that I cancelled my account. If the user before me does not return the car on time, then the lost time is simply lost. I had a car reserved for several hours, and the previous user returned the car two hours late. I called customer service at the start of my reservation, and they offered to switch me to a nearby vehicle. Unfortunately, there were no available nearby vehicles. They refused to give me a refund for the lost time, and said there was "nothing they could do." Long story short, I paid for 6 hours of use, I got 4 hours of use. And apparently their "policy" doesn't allow for anything to be done about this. So absurd.

I have been using Zipcar for about a year, and up until now have loved the service. There have been some issues, but customer service is usually able to resolve and compensate without any aggravation other than a long wait time on the phone. However, last month, I had a reservation for a car for the full day. I reserved this car a month before that, as I knew the smaller cars are rarely available for a full day without planning in advance. A day before my reservation, I got a notification that the car I reserved was not available anymore and that they had switched me to a different car in the same area. This seemed ok, but when I went to pick up the car at the reserved time, it was not there. I looked around other parking spots for it, tried using the app to beep the horn (which didn't work; the server was timing out, implying the car wasn't there), and then called in.

Was charged an additional $70 of illicit service fees. Then, called customer service and talked to four call representatives to get hung on each time while explaining the situation; and they said they cannot reimburse anything. Finally, after the fifth call with a representative with explaining the situation again for the fifth time got my full amount back. Will be canceling the account now. Plus, the cars smell bad and the seats are dirty.

I used ZipCar 3x. Two out of those three times we had some sort of an issue... Gas tank did not open, car could not be started after pulling over which made us get late to our event that was 50km away from Ottawa. We used ZipCar for Canada day and car was dirty and missing gas card.. When we tried to call them and report it, no one called back and no one answered.. When we called again the customer service was really rude to us saying it's our problem... I am canceling my membership and moving on with a different company. Absolutely not recommending it!

My hourly reservation increased three times within the first 365 days of my membership with no notice. From $10 up to $14. I've called customer service numerous times for explanation and have received nothing more than "We have the right to raise prices without notice". This is unacceptable and members deserve better. Customer service representatives were also difficult to understand and had zero compassion or human connection. I have also been unable to receive gas reimbursement on several occasions. Everything is difficult to navigate. Zipcar needs to do better. I'd highly recommend another car-sharing service.

I joined Zipcar with a promotion code ($35 worth) I saw at Surrey Central in March 2019. But they said it is invalid and I had to pay 28$ first joining member with an option of the monthly $7.84 after. When I called them fist, they denied and unwilling to the promo code I entered, but later in April, a manager emailed me to give the $35 credit back to my account.

After satisfactorily using ZipCar quite a few times over the past two years, my recent experience was a disaster. First, they canceled my reservation without telling me or without giving me another car. I was able to reserve another car but at a different location. Cost to Uber there $20. The car itself, a Honda Fit, was a piece of garbage. The maintenance light was on. The coolant light was on--I checked the plastic coolant reservoir and it was empty. I bought pre-mix antifreeze for $11.00 and filled it up. Now coolant light was off. The windshield washer reservoir was empty. I bought a gallon at a gas station for $5.00. Worst of all, the car made a scary noise at any speed above 65 mph. Sounded like a cat being dragged (it wasn't) and the noise went away if I drove more slowly. Altogether, a most unhappy experience.

They cancelled my account because of payment issues though I had my wallet stolen and had to replace all of my cards and IDs. I even cleared up a $24 balance and they cancelled my account. Frankly, any place that would do that when I have made my payments and had a very valid reason for missing one month shouldn’t get any more business. They are absolutely trash.

The app which usually works fine wasn’t working. I called Jessica who reserved and charged me for a car. The car wasn’t there. We called: “unexplained”. Closest replacement? An hour away, in the wrong direction. I asked if Zipcar would comp the travel time and cost: nope. After cancelling the car I never picked up I received texts stating if we didn’t return the car... I had to make a third (in one day, about the same car, to an online company) customer service call. And was told “sorry”, and that a refund of the car I was charged for but didn’t get should be coming, “in 3-5 business days.” For our trouble, from Zipcar? ZIP.

Terrible customer service. I went to my reserved Zipcar on a Sunday to find that the side window was completely broken. I called Zipcar’s customer service line to let them know, only to be put on hold for +20 minutes before deciding that they weren’t going to answer. Through my own online research, I found that Zipcar’s customer service line isn’t operational on weekends. This was not stated when I called nor on Zipcar’s website! In addition, there was no email to reach Zipcar either! The only silver lining to the business is that it is quick to reserve a car, but the experience can turn into a nightmare if anything happens to your car.

They're incompetent and can't even provide a car. I reserved a car for a full day but it wasn't there when I picked it up. I called Zipcar for another car and they hung up on me. When I called back I was sent to a second location for another car but no car was there. I called Zipcar again and was placed on hold for 20 minutes and then was disconnected. I called back and was sent to a third location for another car but again no car was there! And for some reason the third car was only reserved for 1 hour instead of a full day. This was Easter Sunday and it completely ruined my kid's holiday. I was never able to get a car and my 6 year old son missed his Easter egg hunt.

I have used Zipcar numerous times. This past experience was horrible. I am still waiting for my refund. My car wouldn’t start and I actually had to pay to extend my rental until car got towed which took them 3 days to pick up. And that was after I harassed them on social media. I paid $300.20 for a horrible experience. No one has called to confirm when my refund will occur. No one has even apologized. I contacted my state attorney office and BBB and even they can’t get in contact. I now have to dispute these charges with my bank. Zipcar please just give me my money back!

I rented a Zipcar for the first time in Costa Rica. At the Resort Las Catalinas. The Front Desk Concierge helped me with the paperwork because it was all in Spanish. My husband and I just wanted to drive around for 45 minutes to an hour, so we rented the car for a 2 hour time period. We returned it in less than an hour. Never even got out of the car. Since I was new at using this service, I stopped by the Front Desk to tell them we were back and the car was returned.

Who cares for such a filthy Organization? “Thank you for your email. All Zipcar membership applications must be processed through our internal eligibility checks. Your membership application has been declined. Unfortunately there is no further information we can offer you regarding this matter. Please refer to the eligibility section in the Help Centre. “3.2 Satisfying the foregoing criteria does not automatically give an applicant the right to become a Zipcar Member. Acceptance of the applicant's membership is subject to approval by Zipcar in its sole discretion. In addition, even if approved for membership, a Member may be restricted from driving certain Zipcar vehicles based upon the Member's driving history and experience.” We apologize for any inconvenience caused. Please be advised this matter is considered closed.” Kind regards, The Zipcar Team.

Have been with Zipcar for several years. The cars are not in best condition but it is a convenient service if you live in the city and don't want to buy a car. About 4 weeks ago, we were hit by another car. Even though the place the car was hit, the damage was there from before, we still decided to call the police and report the accident to Zipcar. I have called several times and I keep on been told that it takes 5-7 business days to review, it's been 4 weeks. At one point, Zipcar told me to call a 3rd party claims department. When I called them, they told me they were waiting for documents from Zipcar.

I’ve used Zipcar for 6 years in NYC. Don’t bother unless you like to drive in cars that are not mechanically maintained, inconvenient and enjoy a frustrating & unsatisfactory customer service experience. I started using Zipcar because it was a convenient & effortless car sharing service. It used to be a great company until AVIS acquired them in 2013. The servicing of the vehicles has declined rapidly since that acquisition.

Zipcar is stressful to use. When everything works out perfectly, it’s fine, but things rarely go as planned. So far, I’ve: Rented a car that had no key in it, and wouldn’t start. Rented a car that had 0 miles till empty, with no gas stations in the area. Rented a car that couldn’t even be located because it wasn’t in the Zipcar spaces, or anywhere on the lot for that matter. Rented a car with a faulty scanner that wouldn’t unlock the doors.

Zipcar was very quick to charge their $25 application fee to my credit card, and to start charging $7 per month on top of that. Meanwhile, they kept telling me to "be patient" while I waited for my card. So I kept getting charged, with no way to drive. I applied at the beginning of January, called them three weeks later and asked about the card and they said they would resend, and still nothing came. After another two weeks with nothing, I cancelled. But they refused to refund my application fee (and as of this date haven't refunded the $7 for Feb). There are plenty of car sharing services out there. I hope to have a better experience at another one.

I reserved a car through the Zipcar app this morning, and the process was just OK. But when I arrived at the pick up location THE CAR WAS NOT THERE! Then I called Zipcar and they informed me the car had been towed and they were still trying to recover it. BUT IF YOU KNOW THE CAR IS NOT AT THE PICK UP LOCATION WHY DO YOU SHOW THE CAR AS AVAILABLE? All that I could get was a refund. NO courtesy hours for the hassle of wasting my time to go somewhere for nothing. And this is the second time something like this happens. In the first time, the car was there but the battery was dead. They knew about it but they didn't make the car unavailable. Very bad. They don't care about their customers.

I would give them a zero if I could. I hadn't rented a car through them in a couple of years, as I had always received filthy, beat up cars. I just recently rented a Jetta for the weekend and not only was it absolutely filthy, I had to have it jumped twice to get it started. When I phoned to tell them about the problem, I received rude, sassy and downright disinterested service. I had to call 5 times and still never got anywhere with them. They had literally zero care that the car had a problem and in fact told me it was my fault.

I have been having sign-in issue from 2 months and Zipcar tech team is not able to resolve. Every time I have to call and book the car. Don't know what kind of technical team Zipcar have. Worst experience ever. Really frustrating.

I was a Zipcar member for 14 yrs., with a spotless record. Then I was in a fender bender, after which I was sent a pithy email saying that my membership was cancelled immediately. I was welcomed to contact them for details, but the decision was irreversible, all good prior actions forgotten and circumstances irrelevant. And what exactly is insurance for if not for accidents? My personal experience before this had been relatively positive, but I had definitely noticed a significant decline in the quality of customer service and increase in call wait times to access that inferior customer service. I was not sad be booted if this was how loyal customers were treated.

Every time I've used a Zipcar over the last 2 years something is wrong with the car: dirty, broken mirrors, service lights, smells, etc and the customer service team refuses to take responsibility, blames the driver for not communicating the car condition within 15 minutes of check-in (what if I have an appt or don't want to sit on the phone while driving?) and offers very low refund amounts ($10-20 max for a $100+ rental) and are very rude over the phone, and there is not an efficient system for servicing cars or requiring inspections at check-in, if they invested in iPads or something to report conditions before/after car use. I will not be a member any longer and do not suggest anyone to use zipcar, I think they should be ashamed for high rates and poor quality cars/service!

I rented a vehicle for two and a half hours on Friday November 30th. The last time I returned a vehicle early I was credited with the amount of money I did not spend and I've done this before on numerous occassions without an issue. For whatever reason, that did not happen this time and they charged me for the full two and a half hours, instead of the time I used it for. The representative placed me hold and left me there.

Zipcar has cars in very poor condition and absolutely horrendous customer service. I joined Zipcar when it first began in 2000, and it was great. Since then, it was acquired by a different company and the business model does not work for such a huge company. Their cars often don't function and customer service blames you or lies to you. In one of my last trips, the fuel gauge did not work - would not move past empty - and I ended up covered in gasoline on my way to an important business meeting. Zipcar sucks. Do not use. Try Enterprise or Uber.

I recently rented a car this past weekend and was accused of smoking in the car which is completely offensive. Neither I, my girlfriend or her 81 year old father smoked in the car. I've dealt with several cars that have been left disgusting, not parked in the correct car share street parking locations and cars unfit (ie: smashed hoods etc) to drive, and cars with maintenance lights on. I'm completely and utterly offended by this and honestly will rate Zipcar as one of the worst car sharing companies that exist. It should be noted that Zipcar is a subsidiary of Avis hence why the awful customer service, longer call waiting times etc has slowly grown since the purchase. Likely to be another garbage car rental company in due time!

IF YOU ARE EVEN CONSIDERING SIGNING UP with ZIPCAR, READ THIS FIRST! I rented a truck to go camping this summer for 4 days. Last month I received a notice that during that time I got a parking ticket. The ticket was issued in a city that was 450 kms the opposite way of where I was. I called and told them there was some kind of mistake, I was never there and they put in a dispute. I went to reserve a car yesterday and my account is locked until I pay this ticket! I showed them that Gatineau is 450 kms from my house, one way. On my reservation invoice that they issue it says I drove 396 kms so pretty simple right?

I enjoyed using this service as long as they stop charging the monthly fee. I used to just pay for what I use, but if they stop charging the monthly fee, I might use their service again. Until then, other businesses get my business.

I have never in my life had a worse experience with a company. We were charged for a car we couldn't use because of an engine problem and our trip was delayed by two hours. We didn't even take the car off the lot and I was on the phone with customer service for over an hour. We had to pay to go to a different lot to find another car, and then were given two hours of free driving credit in exchange. I called to extend our reservation since we had already lost two hours of driving time and was explicitly told by the customer service rep that we would not be charged because they would use our free driving credit. Lo and behold, we were charged an extra 2 hours. Customer service is absolutely useless and is unable to do anything to help. THIS IS FRAUD. I will never again use Zipcar and will make sure that no one I know uses it either.

I set up a group account so that volunteers for my group could drive other volunteers from our campus. I had five people to sign up. They were approved in a timely fashion, but volunteers were not getting their cards to use the service. I called Zipcar and they said they could send new cards but could not tell me why not one of the 5 got their cards. We had new cards sent. Still, weeks later, no one has received their cards. This is absurd. They charged me for all 5 drivers but not one of them can use the service weeks after being approved. I need to find a better choice.

Zipcar, Inc., mainly, New York City office, falsely assures members, appeasement for unsatisfactory issues beyond members' control; falsely assures reservation rates, serving as a bait tactic, in conflict w/, New York Consumer Protection Law. See, § 20-700 Unfair Trade Practices Prohibited. Member, followed up per assurance from, Jade (Rep. ID: **) pertaining to driving credit, she failed to issue, following assurance via telephone. Member, billed incorrectly. Member received correspondence via e-mail, account was then, suspended, w/ no detailed explanation, other than rhetoric, in attempt to deter proper business practices. Member has combatted documented, false assurances on multiple occasions, following poor customer service; similar practices. This, unacceptable, as account, in good standing, monetarily; following multiple years of membership.

I rented from this company who shut their car off in my driveway for over 5 days and decide I owe them for towing their vehicle off my property that they electronically and remotely shut off. Nowhere in the contract does it state that I’m responsible for a car that I have no access to. They refuse to answer me in emails or phone calls. I’m forced to take legal action against their false charges.

I have been a Zipcar member for 7+ years. Ever since they were bought by Avis the quality has fallen, but has recently accelerated their decline. They have reduced the number of pick-up slots, the cars have become old and unreliable, the customer service has been outsourced...

Use Zipcar if you like inconvenient locations, high prices, and 20-minute hold times when you need help on the phone. Also, it's impossible to cancel your membership. They'll keep fraudulently charging your credit card no matter how many times you tell them you're through. Fortunately, there are much better car-sharing and short-term rental companies out there!

I've had one bad experience after another with this company. For example: Renting a car which turns out to be super dirty. Calling after the rental is over, expecting some compensation, but they only say you should have called before you started the rental and there's nothing they can do about it now. The next time I rent a car that's dirty I call right away before I use it, but the phone tree simply asks me to "leave a voicemail describing the condition". Then when I call back and press zero to try to speak to someone I am put on hold for long enough that I give up.

Only the facts. Have been a member for 5 years (until now). Very poor customer service (vindictive and untruthful). Damaged and dirty vehicles (interior and exterior). Very liberal with penalties regardless of circumstances. Texting system for extending rental period is broken (fees). Very quick to immobilize and set-off alarms. Reserved cars and locations are switched frequently. Long wait times for customer service (30 plus mins). Keys/gas cards/parking passes missing from vehicles. Low fuel and windshield fluid (safety hazard).

I gave my credit card once and used Zipcar once. For which I have been charged every one month 7$. Even though I opted out of the 7$ monthly pay, they still charge you for 7$. Never use this. Go for enterprise or discover for car rental.

My car was hit by a Zipcar driver in London UK, whilst it was parked in a street close to one of the depots and I was walking my dogs in a nearby park. The driver was consulting his phone map to see where to leave the car. He admitted that he was breaking UK law in using a phone whilst driving a car. He had no insurance documents. He had no warning triangle and his damaged car abandoned in the middle of the road was nearly hit several times. The call center (in Boston?) refused to give me any UK office address or any name of an insurance company. The responder admitted that this was wrong and sympathized that I had to walk four miles home.

I got a Zipcar for a few hours to attend a meeting at my place of work. After the meeting was let out, I went to put my card less key on the sensor attempting to gain access. The car door never opened up! I called and got the door unlocked. Next, I stopped somewhere else and the same issue happened, I was mortified. As my day went on I kept thinking to myself that if I stop again I'm afraid that the door won't unlock, which can be embarrassing among many other things. Zipcar gave me some few credits and I ended my trip early. I do not think I will be using this service again, it's good to have as an alternate transportation option.

I had signed up for Zipcar through my university’s program with them, which is SUPPOSED to be a free membership for a year and then 35 hours of driving credits. Never got either, spent a MONTH trying to fix it.

I have had what is the worst customer service experience to date. So I decided to reserve a Zipcar for an hour in order to pick up some furniture. I finished after 26 minutes and then wanted to show that I was done, that way if someone else needed to reserve the car earlier they could. There was no option to do so in the app, only the cancel reservation button. I pressed it and the app told me that the price would stay the same so I clicked it to free up the car. Fast forward a couple days and I have a charge for twice the amount.

So I was recently in the Buffalo, NY area and decided to rent a Zipcar as the cheaper of several options that included the standard rental car companies stationed at the Buffalo-Niagara International Airport. I arrived about an hour late after a long day of travel and travel related delays coming from Portland, OR. I specifically decided on an SUV that was housed on the UB campus. I arrived at approximately 2 AM to pick up my SUV. The vehicle absolutely reeked of marijuana. Additionally, there was a note from what I assumed was the previous driver asking me to call them (I did not). Instead, I called Zipcar but was unable to speak with a representative due to the hour of the day.

Zipcar idea is awesome - get a car whenever you need one without the hassle of owning it yourself. The problem is the execution. It was immediately evident from my very first experience that Zipcar is very poorly run. My first reservation, the car wasn't there. I called Zipcar and waited an hour to speak with somebody. Their response: "We don't know where the car is." Their resolution: Take a taxi to the nearest Zipcar location and they will change the reservation to that one. Awful. Fast forward 6 months, I've tried it a few times and had a myriad of problems: previous renters arriving late and cutting into my time, cars not being where they're supposed to, push-to-start cars not turning on. Each problem requires you to call Zipcar and speak to someone. I've never had a friendly phone operator and always leave the call upset and feeling ripped off. Avoid this service.

I had the same problem as a lot of others that left reviews where I never received my card in the mail. The company is almost impossible to get a hold of and they don't make it easy to contact them through the site. I had to Google their # since it wasn't listed on their own site. After speaking with their reps on the phone I couldn't believe how unprofessional and rude they were.

The Zipcar is a lot of fun. It's safe. The price is pretty good too! I think there should be more of them. It is a modern way to ride these days. Got to keep up in the world!

Although I live in Houston now, during my years in Chicago, Zipcar came in very handy and very convenient. You can have one of their vehicles for an hour or for a week.

I signed up for Zipcar online July 1, 2018. I called them on July 4th to ask when my card was mailed out. They proceeded to tell me that my address was not recognized with the USPS. I gave them the other name of my street. They again said the USPS does not recognize that address also. I said, send out the card to the original address (the one on my driver's license). They said they would. On or about July 9, I called Zipcar again to say, “Please send the card to the address on my driver's license.” They claimed that they would.

I never managed to join. The website keeps on breaking down ("oh sorry, we just hit a bump in the road"), they don't answer the phone, the email address they provide is invalid, the documents I sent on three occasions were lost. Pathetic.

I have stupidly signed up for Zipcar twice before. Once a couple of years ago and once this past week, because it was either that or look into signing a lease on a new car. I thought I would give Zipcar a second chance. I WAS SO WRONG. The first time, the zip car was supposed to be in the garage behind my apartment building. I had a whole day planned. I show up, there is no car. I call Zipcar and they tell me where I can go to find another car. No. That's not the point. That's unreliable and who needs a service like that. I canceled, and my $25 application fee was NOT refunded. Couple years later... I live in a less populated area and I need access to get out and do things like doctor's appointments.

Car never showed up after multiple calls. I called to check on driver and was given misinformation. Driver did not go to the correct location. I was in a dangerous situation and needed a ride again. I finally had to use a private taxi service.

I highly recommend everyone to not use Zipcar. Instead go for rental car like Hertz or any other. Problems with Zipcar are: Most of the car will damaged and sensors will broken so can't unlock the car, this happened to me 4 times but even then they won't refund the money. The damaged car will available to book in the website so by chance if you book that car, your money is gone. Car won't be available for pick for 10-15 minutes and if you drop car 5 minutes late they will charge you $50 fine. Customer Care is too bad, If you call them they will talk in such a attitude and they will argue for everything. I am using their Service from last 7 months and I have spent around $2500. I am cancelling my Account with them and also my friends are cancelling it.

I started to join Zipcar online and my application froze halfway, making it impossible for me to start over because I was "already in the system" and also impossible to continue my application. I called customer service and the guy said he couldn't help me, to "go to my local office" and that he was being TOLD TO GET OFF THE PHONE with me because he "had been on the phone with one customer too long" -- even though he hadn't solved my problem at all (which was that I couldn't sign up and give their company business!!). I asked to speak to a supervisor and the customer rep tried to convince me NOT to talk to a supervisor because the wait time would be too long. I insisted and was on hold for just a few minutes.

Tried calling to cancel, because they have a DARK PATTERN on their website which forces users into a retention department via PHONE instead of a simple request to CANCEL your membership. It's the Comcast strategy. Due to your lack of customer service in a sensible way -- my CC is canceled, you've been charged back. If you need to contact me it had better be in writing. It's my greatest hope that your credit card processor sees your fraudulent activity and increases your rates. It's overdue.

Please don't risk your money with Zipcar! They will easily charge your account without any proper explanation. Customer service and dispute resolution process is horrible! I spent 40 minutes of reservation searching for a Zipcar one to find out the person who had it before dropped it at the wrong location. I, however, dropped it off at the current location and time only to be charged a $75 (non-refundable) retrieval fee. And apparently there's no person I can speak to about past reservations and disputes only active ones. They're a complete joke - PLEASE don't risk your money. Closed my account with them today and won't be looking back! Will stick with Uber and Enterprise - they're cheaper at this point.

My experience with Zipcar has been overall very good. On my first rental, the gas card was missing, customer service was responsive and helpful as well as polite. On my second rental, the gas card had been replaced but the car wouldn't start after I unlocked the car and tried to start it. In this instance, customer service was polite and helpful, walking me step by step through a procedure that actually worked and I was able to complete the grocery shopping trip without further incident.

Pretty disappointing when you get a $100 parking fee without any explanation AND with late fees even though this is the first email you get about it! Still have no idea what happened since the car was returned on time. Every time you call customer service you can never get a straight answer. Cars are not there half the time when you reserve them and customer service has never given any promised discount for future drives. Pretty stressful experience - won’t ever use ZipCar again!

I've had multiple mechanical issues with a Zipcar I try to rent, and in each case customer service has been entirely unhelpful. The first issue was a gas flap that refused to open/unlock. The car also had no gas when I picked it up for my reservation, which is against their own policy. Regardless of this, they told me there was nothing they could do and I had to return the car to its original location. I specifically asked them to follow up with me about when it got fixed since it is the only car in my primary Zipcar location and they never responded.

I would give them zero stars if that were possible. I rented and paid for one of their cars and picked it up to go from NY to NJ. On my trip back to NY, Zipcar locked me out of my car. I called to find out why I could not get in the car, and they told me they had a problem with my credit card. I had already paid for the car since Zipcar charges you for the rental when you book it, so my credit card charge had already gone through!!! After one hour on the phone with their customer service desk they allowed me back in the car. Their behavior in this case was nothing short of illegal. You do not lock someone out of a car for which they have paid you. I plan to cancel my membership.

While riding my bike on Broad St. Crossing the street, I had the green light. Zipcar driver opens car door nearly killing me. Caused me to crash and get injured. Breaks my bike. Zipcar denies claim. Says it was my fault. Criminal to hurt me and denied. Know what kind of company Zipcar is. Cheating and injuring the innocent and not taking responsibility. Corporate greed that doesn't care if they kill you. If you are injured by their negligence this company would rather you die than take responsibility. Criminal organization. ** Zipcar.

I subscribed to Zipcar over a year ago as I needed a car in Boston and thought it would be a good service. Not at all as cars are difficult to locate. I forgot to cancel the service so they continued to charge my credit card every month (my fault) though I never used the service again. You cannot cancel the service online even though they are supposed to be a "techie friendly" company. Not at all!!! Have to actually call a customer service agent and if you owe another month then you can't cancel until you pay them every last dollar of their monthly fees even if you didn't rent one car from them.

I had located Zipcar because I was planning to make a road trip and didn't want to go through the other dealers. Should have NEVER done it. I never received the card and when I asked if I could use my cell I was told no. I called multiple times for months and always got the "we will resend it" but never did. The last attempt was HORRIBLE. The "rep" lied to me saying he would get the manager/supervisor. Had me hold on (unmuted) and then the next thing I know I was hung up on. I am so glad my email sent me a notification saying they were going to bill me $70 (which when I first looked I only had 2 statements showing but while talking to the rep 3 appeared)... which they had billed me $25 prior YET it showed that I had not received my car (if I had received it I'm assuming it wouldn't ask if I received or activated on yet) or rented a car on their site.

Since the 8th of March 2018, Zipcar Hollywood CA has not lived up to their services. I made a reservation early enough to secure pick up located and vehicle, went to find out car was not available at 6793 Yucca St, location reserved. And they moved me to another vehicle and location, not once but twice. Then the location was out of my personal range for walking to pick up car. Then breaks on the VW Fox, was unsafe as I travel 35 miles to and fro. Then again this morning 3/10/18, it happened again. Each month they deduct from my account, but don’t give the customer good safe service. They have left me frustrated and untrustworthy of their services.

Wife and I had a CRV reserved weeks in advance for our trip up to Vermont. When we arrived at the garage to pick-up the car our reservation had been cancelled and we were forced to pay several hundred dollars more for a Avis Rental. The extra cost and time to rent the Avis car put a damper on our departure and vacation. As a general rule I have found most of their cars require Servicing and are outright filthy. I have just downgraded my plan from the $50 EVP plan to a $7 per month plan and I would cancel the Account totally if it weren't for my 2 sons who are still using it. Poorly managed and run company and it appears as though all of their "Customer Service" are outsourced overseas. I am shopping around for alternatives given the cancelled reservations. This is the 3rd time my reservation has been cancelled. Their systems are being hacked and it's going unreported. Manhattan Systems Guy.

I reserved an SUV for about 8 hours couple days ago to go run some errands and pick up some large items and packages. Arrive today at the pickup location for the car to find that the SUV was not there. Called the customer service. Can’t give any answer as to where the car is or offer any solution other than to cancel the reservation and give me a credit towards a future reservation after I wasted my time and money paying someone to take me to where the car was just for nothing to be there. They can’t find me another SUV at the only place they have them in my area so my day is screwed and can’t do anything I have planned on doing. My only other option at this point is to spend even more money to rent from Enterprise which means I have to go through extra hoops to get the car since all I have is a debit card to use at the money. Thanks a lot.

Zipcar charged me for a violation that clearly was not mine. I dropped the car off two hours before my reservation was due, and the parking violation was an hour after the end of my reservation. I have called for almost two months and all I get is an email telling me that it is my violation. I have no way to get further information on how this is my violation. When I do call all they can tell me is that they will send it to customer service. My frustration is at 110.

Filthy cars, inside and out. I washed it once out of pocket because I was tired of getting salt residue on my hands and clothes, and cleaned the interior before every trip. The parking pass didn’t work and the garage customer service agents gave me a hard time on numerous occasions. This was after I reported the faulty parking pass to Zip after the first occurrence. They never did anything about it and it happened several more times before I canceled my membership. The Zip customer service reps always said the right thing but didn’t follow through. Too many options in the marketplace to put up with substandard service. The Zipcar brand is essentially built on convenience. It stopped being convenient and became a hassle. Poor management and maintenance. Look elsewhere.

I have been with Zipcar since 11/2017 and it has been nothing but issues. The sad issue is the money comes out right away and then when you get to the car like I have it's several issues like (flat tires - you can't move the car) + (dirty cars - which you can be blamed if you don't report it) +(reservation - moved around on a moment notice to a different vehicle) + (cars - people taking wrong cars). This company is not established enough but money is the main source and all they care about, they don't care about people plans or vehicles they need at the appointed time and when all is said and done you wait 3-5 business days for a refund. Me myself just joined Enterprise CarShare and Enterprise been around with rentals for years. I will be buying my own tax time; far as Zipcar, they can zip out of business they are not doing a good job with this company at all and people will walk soon enough. Time for an investigation. Bad practice.

I joined Zipcar for a low cost option to rent cars since I am living in a city and opted to not own a car. I found much better rates on Rentalcars.com and am better off renting for a day than using Zipcar's hourly option so after a year opted to terminate my membership. The most disappointing part of their service is the inability to cancel online. Unfortunately I needed to cancel my membership while in Europe. Given they use your telephone number for identification, my Skype out could not be used to make a low cost call. I was on hold for quite a while, and after requesting they stop using the sales script to convince me to stay in order to reduce the cost of the call, they continued to follow the script. This is ok for indecisive clients, but those of us that stick to our decisions and are wise enough to make a choice without influence, it's very painful. I will never use the service again given the antiquated system and pushy sales pitch in the contact center.

I had the most terrible experience for the last three weeks. Dec 16, tire was flat by the time I went a few blocks from location to pick up my girlfriend, could not get me another car. Dec 24, rode 11 miles on my Harley in freezing cold to University location only to find a dead battery in car, could not provide me with another car in surrounding area. Had to go back home and see if I could find another nearby my home. They said in an email they would give me $25 credit automatically to my next reservation. Jan 1, reserved a car to drive around and drove for approx 104 miles in my long Island NY area according to my GPS, ZIPCAR says I drove 297 miles so they charge me for 117 miles @.45 per mile. ZIPCAR get your tech working correctly. On top of that, they never gave me the $25 credit I was entitled towards my latest reservation. It takes days before you get any answers because customer service does not make any decisions.

One of the worst customer service I have ever experienced, not only did I have questions of my account which I'm entitled to know what is going on but they gave me a response in about 7 days, then after they had their final decision I called to know more info and to specify on the reason for their decision, they told me I had to wait another 2 days for a response back. I asked them to speak with a supervisor or anyone above the person I was speaking with so they can further assist me. And she told me I couldn't speak to a supervisor because I am not an "active" member no longer and that it’s part of their policy. I am highly dissatisfied with their customer service and would not recommend them to anyone. I been a member for over a year and some change. And this is the way they treat their loyal customers.

I was, until recently, a daily driver of Zipcars to commute to my job for the past six months. Living in NYC, cars are expensive. But for the many of us that commute to NJ or upstate, Zipcar provides an affordable solution. That is, if you are willing to deal with being at the whim of Zipcar. I've had reservations canceled and moved to garages 20 blocks away with less than an hour notice. I've had my car swapped out on me at the last minute. I've been mischarged, given the runaround, and had to deal with 20+ minute wait times with their customer service. Yet, this is worth it instead of having to pay 400+ a month in garage fees (Welcome to NYC!).

You damned if you do and damned if you don't. It's scary. GOODBYE ZIPCAR.

I have several issues with this company. Yes it is a great idea, but they are not consumer driven (pardon the pun). Recently, I had a reservation cancelled by Zipcar. I was not given 3 hours notice, as they require of me, nor was I called. I was emailed early on a Saturday morning and had I not awoken early on a Saturday morning and had to make a phone call I would have never known. I had to call their customer support line and everything was going to cost me. Either be reimbursed for a very expensive Uber ($25 each way) or another car miles away that I would have to again Uber to and from. Ultimately I had to cancel my appointment. It's bad enough, that it takes a week or more to get your refund, but I should have received equal compensation for another reservation, plus more time for my inconvenience. I find it hard to believe they have no one local who could have brought another car from one location to my location.

Zipcar is an absolutely ridiculous company. I've been trying for almost a month to register online. Every time, I get an error page that says "our website is down please try again late." I call Zipcar, finally, because you can only call, there is no other contact method. The person on the line says to go online to register. He can't help me. His only message to me is to try again. I'm sorry, but a month of trying every couple of days from different browsers and different computers (which was his only recommendation and I've already done that) and you can't offer any support when I call? That's not a business. I'm not sure how they even stay afloat with such a poor customer service model.

I have been long time member and they treated me like garbage, the member service team does not care about their customers one bit. It is probably the worst place to rent your care because they steal your money and their customer service is horrible and I feel like their management does not care either. I was charged a late fee due to a technical issue that was not my fault and they suspended my account, which was not fair. I have spent countless amounts on this company and they could care less. I was arguing with the guy on the phone who was a supervisor and told him to lift my suspension but he did not want to do it. I told him it is not fair to suspend an account when it wasn't our fault and he said, "We are just following the rules." And I told him, "How do you sleep at night lying to people?" And this is why you have two stars on your Yelp page and your company is going down because you guys do not care for your customers.

For the week of July 4th, I rented a Zipcar, which I used to travel to New York City from Boston. On the way to New York, 180 miles from Boston, the car got a flat tire. I was with my wife and 4 month old daughter. For color, the car had been serviced the prior day by Zipcar and should not have had any issues. When I spoke to customer service at Zipcar, I was told to leave the car to be towed. Regarding the rest of my trip, I was told that I should do whatever I need to do in order to complete the trip and return to Boston, including taxi, flights and alternative modes of transportation. To that end, I got an Uber from Greenwich CT (where the car broke down) to New York City.

When I applied, I did it because of the good reviews and good stories I heard from this company. However, my own experience was very disappointing. I submitted my application and provided my credit card. A week later, I received the card and a welcoming letter and I was charged $33. I thought, it was it, I thought I could start renting. Wrong. According to Kristy from Member services, they couldn't access my driving information, although I drive every day, and I have no issues whatsoever with my DL or record. They ask me for the same information 3 times, later they asked me for a copy of my DL. To me, that's already fishy, specially with all the fraud going on online in these days, please note that I am not very savvy on technology. I refused to send that copy and I requested the end of the contract along with my refund.

I purchased a $150.00 Zipcar coupon for my sister who was staying in a hotel in Baltimore. She brought her daughter to Johns Hopkins Hospital from Los Angeles where she was undergoing a lifesaving transplant. My sister had a Zipcar account, so I thought it would help her get back and forth to the hospital; she had been walking at all hours of the day and night to save money. Both of us received the confirmation email from Zipcar with the code to use to rent a car; my credit card was charged for the $150 purchase, however my sister could not redeem the coupon!

My situation may not be shared by many, but, in the end I had to break my relationship with Zipcar because it was impossible for them to work around a safety rule, which, didn't protect either myself or Zipcar when applied. When you sign up they must mail the Zipcard to the same address as the one linked to your bank account or credit card. I'm sure this has to do with fraud protection, yet, I am living at a temporary address in an entirely different state from the one my bank account is linked to.

Overall I have good experiences with Zipcar. But there is one major problem I have. If you rent a car you better know exactly how long you will need it. If whatever you need doing takes longer or traffic is really bad you may need to extend your reservation. And you can do that IF... And that's a big IF... IF nobody else made a reservation right after yours. If they did you pay a $50 an hour fine. And there's nothing you can do about that.

Horrible** service. They do not even accept customers at their location, yet their ** website says they do. They took money from my account before even mailing the card to me, so how the hell am I supposed to get the car out of the garage if I don't know when the card is going to be mailed to my address??? I want all of my money back, and I never even used Zipcar before!!! I will be reporting that ** service to the better business bureau because they annoy me so much with the way they handled my situation. I am so angry right now I am literally going to create a Facebook page to protest the extinction of their useless customer service! The supervisor was not even helpful at all!! He basically just repeated what every single employee repeated about Zipcar being mailed to your address and having to wait about 3-7 business days to be mailed, but can't even pick it up at their location!!!

They were very friendly. Anything I needed they did. Not a bit rude through the whole time. The first thing they did was greet me well. They had a smile and kept that smile all day. They made sure my needs were met. Anything I asked for they would try their hardest to achieve. I really would like to thank them. Another great thing was selection. They had everything. I gave them five stars because of that. I have never seen a company with the selections they had. If I were a company I would take all my advice from them to help my business grow to the highest rate possible.

Well the service was very exceptional. I would definitely use their services again in the future. I appreciate the way they helped me through the process without being too pushy. Great selection. Their selection of cars was way way way better than others. I felt like I was a very very rich man picking out a new car to buy for myself. Everyone should definitely consider using the services of this great organization. I highly recommend this to every one that is constantly on the go. The process was definitely great with checking out. I appreciated the ease of checkout. For someone who is constantly needing to move from place to place, I need that kind of reliability.

Decent people who are willing to help you out with any and all questions. Attentive to details. Able to get the best choice of vehicle for my particular needs during my visit. The staff were eager and willing to list for me all available makes and models which allowed me to choose from a variety of vehicles and make sure that it was the best option for me at the time. I have rented vehicles numerous times over the years and from a variety of different companies, and as far as I am concerned, the bigger the company, the more I pay. The checkout process was quick, easy, painless. To the best of my recollection, I was in and out in under ten minutes, and wasn't surprised with hidden fees.

Customer service representative was very friendly and efficient. Any questions I had were answered and things were well explained so I knew what to expect. I had no issue with the selections. I got something that suited my needs and had no issue with the vehicle. Everything went well and I was satisfied. The price was a bit higher than I would have liked, but the vehicle was well maintained and clean. The customer service made the slightly higher than expected price worth it. Check out was very easy. All I had to do was turn in my keys and sign a paper. They already had my payment details so that was taken care of.

Called and ordered a car to pick me up and they were there when I needed them to arrive. The customer service was very friendly on the phone and got all the information that they needed. Very happy with the opinion from from Zipcar. They are a very good company to work with. Everyone was very friendly on the phone. The prices were very reasonable and I think I would recommend them to family and friends. Will use the company again when I need a car. Speedy service when I went to the check out. Had the car ready and then presented my credit card and it went through right away. Had no problems with the company.

They were very kind and willing to help you if you needed it. Great customer service and great to work with. A plus all the way. Would highly recommend to my family and friends. They had great options to fit any budget and would really work with you if you needed it. Great selection of styles as well. Which is great and really cool and fun. Just wonderful all the way. Very good value. And very cost effective which is also great. Worth every penny. And that's great nowadays to be able to find something like that. Very fast and helpful and useful which is great. Can't find that just anywhere these days. Everyone is always so busy. Any way you can save a little time is great.

I felt that everyone I dealt with was competent and helpful. I found my experience to be pleasant and easy and was extremely satisfied with my experience. I was happy with my option choices and felt that any of my needs would have been met depending on what they were. Other companies I've used in the past did not have as vast of options. I'm someone who is always looking for a super cheap deal so this rating is hard for me but I still felt I got a good deal and it was worth the money for my great experience. I dread checkout times and am a very harsh critic when it comes to this but I was pleased with my experience with Zipcar. It was easy and painless!

Easy and personable and customer driven. Convenient enough and friendly associate on the phone. Answered all of my questions with no issue and I'd recommend them. This was easy enough because my school had only two cars but they were both new and nice and I enjoyed driving it to the airport to get a friend. Even to go the airport was like 10 dollars and that is a very very far drive from my school and since we could share between four people it was good value. Quick and easy and the app was convenient and easy to understand. Very user friendly and good to share fare between multiple riders in the car.

I was extremely satisfied with the customer service. They were so helpful and willing to work with me. The selection process was easy as was the rental process. The selection process was extremely easy. I was able to book my rental online and claim my car the next day. The car was clean and well taken care of. The value was great for the money. I plan to do this often because it's easy and cheap and totally worth the money. The checkout process was so easy for me to use. I was very satisfied with the whole process. I am definitely going to recommend Zipcar to all of my friends and family.

The customer service for the car I rented was adequate and exceed what I expected to receive from a company that I had never experimented with like Zipcar. When I arrived at the rental station, I was supplied with a variety of option which included many different cars in which I had never driven before. There was also no extra fee for whichever option I could choose. I'd say the value was much better than previously expected before I arrived at the car rental station. I felt as if I received a pretty good car for the amount of money I was willing to spend on the rental. The process of checking the car I wanted to purchase was good for the most part in terms of customer service but the amount of time it took to fully check out was a little bit below my expected standards.

A great way to get a car for just a day. I found the process quick and efficient. It was very easy to get a car for the day and I was very pleased with the car itself. Everyone I dealt with was nice and pleasant to deal with. I feel that there were enough options to make it an enjoyable experience. The choices were not as vast as at a traditional car rental agency but the ones I had to choose from were well taken care of, clean and seemed to be in good repair. I had no issues with the car I chose.