WorldMark TravelShare Reviews

We have had a timeshare since 2016. We finally paid it off a couple of years ago. At the time we bought only 6,000 points for 12,000. Now we can't even sell the points for more than 6 cents a point. So basically it's worthless. Getting a place is hard and takes months. The only advantage is you get a resort/suite. Save your money and put away a travel savings account. It's not worth the headache.

Worldmark by Wyndham is a horrific company. The website, and everything built in and around the company, is set up to confuse, be difficult to capitalize on, and meant to suck as much of your money a sit can while providing as little as possible. ITS' A TRAP - and even after you OWN OUTRIGHT a "valuable" membership, they try and trap you. I get physically sick even thinking about this company. STAY AWAY!!!!

I have been a Worldmark owner for 20 years. Until the last few years, I have tremendously enjoyed using my vacation credits all over north America. The clubs are wonderful and family friendly. But now, the experience checking into resorts and constant interruptions in my room throughout our stay from sales representatives trying to upgrade me to VIP status or whatever "deal" or change in resort benefits is making my stays at resorts miserable.

Availability on properties is limited and customer service is horrible. You’ll be on hold FOR HOURS! Yet they’ll constantly have their sales team contact you to sell you more credits. They tell you how great the deal is they are offering, which is higher than the original price paid per credit, but lower than they expect the credits to be in the future. I asked them several times to stop calling and they didn’t listen, so I finally started telling them if they believed so much in the product, I’d sell mine back to them for the original price I paid and they could obviously resell those at a higher rate, right? Crickets. They have no problem taking your money, but have little interest in helping you.

Like so many have said this is a terrible company to deal with. Their sales force teams should be locked up for fraudulent practices, they are white collar criminals. However saying all that it's possible to learn how to play their game and take advantage. I got 35000 credits on ebay for $300 before closing cost. I took close to 6 month to get the account in my name which is such a joke for a simple transfer. Once I got the account I could not log on for 2 weeks because WM had not change the names on the reservation system. It was still in the original owners name. In fact once I got on, the original owners credit card info was still saved in the booking window with no way for me to delete it. Good thing I'm an honest person and called WM to have it removed.

I'm frustrate sign the contract July 24 and 10 days later they won't let me cancelled it. Just hangup the with one nice representative (very polite) and explained about health issues discovered yesterday. He asks the "Hardship Program". They declined release me from the contract. Someone know if we can file a sue for this company! They said I can cancelled when I pay off over $24,000 for 10,000 credits. I'm not able to do that, need an advice, it's less than a month! Other person recommended Real-estate brokers and give me the numbers. I do not what to do, please hep!

Negative stars are in order for Worldmark. All the reviews are 100% accurate. It is impossible to book a vacation through this company yet they continue to take their fees. They would rather sell the rooms to non members for more money than the actual owners. This is more of a headache than it's worth.

Nontransparent thieves sum up interactions and experience with this motley crew. Give them a question: they can't (or won't) answer you. Ask them to qualify what you get for the money they take from your bank account. They don't. They only offer vague, odd responses that don't make sense. Try and reach anyone for caring or considerate help. It's impossible. Minus -1 Rating!

I picked up ownership from my mother and only pay dues now. The dues change, sometimes are charged, then triple charged. Availability is 13 months out and they are usually oversold. They continue to entice buyers into more purchases to get better service as a more credits means - better service? I have spent the last 45 minutes on the phone to rectify inaccurate dues withdrawals. Call 1, waited 20 minutes, then told I would be transferred to finance. Call 2, waited 15 minutes, then told I would still be needed to transfer to finance. Call 3, waited 5 minutes, began to help me, then the line dropped. Into Call 4 for 6 1/2 minutes with no end in sight. This company does not want to help their customers. Worst service ever.

I've been a owner of WorldMark for 20 years or more. It started out being called Trend West and it wasn't too bad of a place. Since we'll mark by Wyndham took over bend the worst experience of my life. The rooms are in terrible shape customer service sucks and you can't get into a condo without trying a year in advance. If you just want to get rid of good money and you can just send it to me. LOL you will be happier with what I do with your money then what they will do with your money.

With all of these complaints, including my own nightmares. Why can’t we do a class action lawsuit. I’ve been an owner over 20 years and I try to get online and get denied every time so I have to call in. Would somebody please look into their practices and contact the owners. I truly believe they are trying to make us for fit our shares who supported this company all these years. Please let me know… Thank you.

DO NOT CONSIDER BUYING A WORLDMARK TIMESHARE. The company has declined significantly in the last five years. I used to be able to book lovely trips with my family, but they oversold and they are also taking your properties and listing them on Airbnb and other sites, limiting your availability as an owner. Their website is terrible, and they have made it next to impossible to use bonus time, which used to be the biggest owner perk. Do yourself a favor, don't buy this timeshare! The website sucks, the customer service is terrible.

This company is the absolute WORST!! Have been an owner for 10+ years, and between the lies they tell you up front (e.g., “just like buying real estate” [that depreciates by over 90% immediately after purchase!]), the amount of hoops you have to jump through to “make the ownership work for you”, terrible customer service (seriously the worst I’ve ever experienced!), and the aggressive sales tactics that continue every time you stay somewhere (via “Owner Update” presentations), and now tacking on “Special Assessment fees” (above and beyond annual dues… garbage. Nowadays with AirBnb’s & VRBO’s, I would never recommend WorldMark to anyone. If someone is set on purchasing a timeshare, go with Hilton or Marriott.

Worldmark by Wyndham is the absolute worst company in the world. Once you buy into their crap timeshare, you get used and you waste money. Their dues are ridiculous, most of the resorts don't provide wifi free (why? We are owners). When you check-in at any resort, they force you to check in with the front desk, then you have to check-in with the concierge who try to sell you on "meetings" to go buy more points. The process takes way too long, the more points you buy, the more dues you pay. AirBnB/VRBO are way better and cheaper to use than your dues yearly. If you check in before the concierge gets in (I checked in at 0630am one morning), they gave me 1 key and said I had to talk to concierge to get my other keys (i.e. you have to try to be sold on meetings to get your other keys). My partner and I decided 1 key was fine and it's not worth talking to concierge. They deactivate your keys if you don't talk to them.

Never ever do business with Worldmark. It is a nightmare. They lie to you, they tell you things that are not true. You cannot get a reservation when you want one and a lot of the properties are old, outdated, and not kept up. This is the worst decision I’ve ever made and I regret signing up with them every single day. Do not do it!!! Now they are charging “special assessment fees” due to costs when people can’t even afford basic things right now. It’s absolutely ridiculous.

WorldMark by Wyndham lied and deceived us into signing a contract. They fraudulently opened a credit card in our names and put $7309.80. While doing a monthly check on our credit we came across this charge and our jaws dropped. In addition to this little piece of fraud, they also told us we were making a real estate investment, and we could generate rental income to pay for the timeshare. I can’t believe we fell for that one – timeshares are practically worthless. By the way, their resorts are NOT exclusive to their owners as we were told. Worldmark rents their rooms across just about every travel platform online for significantly cheaper than what we pay as owners. Please…take my advice and avoid Worldmark, in fact avoid all timeshares as you will enter into a contract for life and be forever indebted to them.

We have been members for over 20 years!!!! When we started this, it was awesome, now, not so much. I can NEVER book the resorts I want, even if I get on within seconds of them "being released". My fees keep going up and my experience keeps getting worse! Even resorts we used to be able to book are no longer available. They don't care about their owners, once you're in, you are nothing!

Taking the time to read reviews on several different different sites, I’m in the vast majority that Feels they were tricked or pressured into being financially exploited. My question to Worldmark, is there definition of taking pride in owner satisfaction. I’ve been a member since 2003. Never been late for a payment, I felt tricked into $150.00 by not “opting out” of owner protection. I seen what I did, and was talking to a Walmart planning guide in less than five minutes. Three months later and more phone calls than I can count they’re going to lose a loyal owner. If giving me my $150 back is not considered their number one priority of “owner satisfaction” what is?

We are Worldmark owners since 2009 and recently purchased more points, which we have done upgrades over the years. Instead of adding to our existing account they opened a new account and put the points in it. Now instead of being a silver elite owner we are in the lowest owner of two accounts. They want me to pay another $400.00 to correct their mistake. If we were to do it all over again knowing the things we have been going through I wish we would have run away.

STAY AWAY!!! Liars. It’s a scheme of the century. Please stay away. We’ve been members for 18 years and our credit card got expired - We missed three payments, and they put us on collection without any notice. Without any notice!!!

The website is a joke, it tells you rooms are available & they are not, when you call in to the reservation line, I am told, "Oh it's a ghost room...." It's also really hard to navigate through the website... Fix it.

Me and my husband were trapped from the street by a sales rep for Wyndham WorldMark and offered free lunch, $50 gift card and 1 week of vacation to go listen to a presentation. She insisted on we did not need to buy anything then took $40 as a reservation deposit. We went to see the presentation, it was about the timeshare service they tried to sell, we were not interested. They all acted weird when we turned down 5 different offers they presented. At the end, they did not give any gifts and did not refund us our reservation fee. I was furious, but when I read comments here I am lucky I only lost $40. This is a very big company, I am still amazed how can they stay in business with that level of fraud. Stay away. They are big time scammers.

I own 20,000 points with WorldMark. About 8 months ago, I bought an additional 10,000 to go to a higher tier. But now 8 months later, they still haven’t added the new points to my original account. Don’t trust them.

Unfortunately I have Worldmark Timeshare. I would like to use it, but they do not own property in many of the places that I want to visit, so you must "trade". The cost of getting a membership with RCI, and the exchange fee, is about the same cost as just going online, and getting a condo, hotel stay, etc. without any Timeshare. The annual cost of the timeshare fees continue to rise. I haven't used my timeshare for years! Go to one of their rambling sales pitches, and they'll sell you the timeshare for $$$. So I asked the company if they would buy my shares back, and they said they won't give us anything for it. So basically the timeshare is worthless!!!

We joined Worldmark approximately 20 years ago. It was a good company back then. Now it's horrible, they do not care about their owners. It is hard to get in when we want a weekend. Also maintenance fees keep going up along with housekeeping fees. And now we were booked to go to Leavenworth, Wa for 3 nights (not the 5 nights like we usually go for because we couldn't get a room for the weekend). Anyway, when we got to the pass it was closed so we had to turn around. I called to cancel our reservation and was told they couldn't give back our 1800 pts because I didn't buy the travel insurance. Apparently, just another cost they've added!! If I could I wouldn't have given this company even 1 star at this point. So sorry we ever bought into this travelshare.

I have been trying to transfer ownership of my timeshare to another member since August. It is now about to be JANUARY and it is still not completed. They just told me it could take another 12 weeks to change the name. Unbelievably bad customer service. I am not sure if it is a staffing issue, or if they just do not care. Could be both! Meanwhile, they have charged me $475 in fees, that would have went to the new owner, if they had just transferred it. I cannot wait to be free of this absolute nightmare. PLEASE RUN!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

I am very unhappy with how I am being treated. I have been a member for about 20 years. I had fraud on my credit card around 8/23. I was on autodraft. I tried to set it up myself. I did not notice that it not go through. You then sent me to collections after 20 years. YOU ARE TREATING ME LIKE DIRT! I now have been charged about $70 for fees for not paying. This is no ways to treat a long time customer. Now, I want to create a new auto draft, but I want to make sure that it is done correctly. I am on hold right now. With no music. I tried to call back and speak with a supervisor after I paid these extra fees. You transferred me back to Blackwell. You are acting EVIL! I looked to provide a Google Review and I guess that you do not want any BAD REVIEWS. Because, that is what I want to tell the world about your company. Brent **. Please solve this.

If you are considering buying their timeshare, run the other way. I have been an owner for years. They are pathetic, and incapable of service. I couldn't speak more strongly about not investing your money with them. Resist the urge. You will regret it!!

Do not purchase a timeshare from Worldmark by Wyndham. They are currently worth NOTHING compared to how much they charge these days. I cannot speak for other timeshare companies, but I can speak about my experience with Worldmark. They made false selling points to convince us into purchasing a timeshare that we were told costs around $20,000. (While writing this, I went back to check our contract to see the amount, and it is actually over $31,000, which was never disclosed.) This presentation took 4.5 hours and when it came time to sign the contract…5 MINUTES! We were happy at the time to get out of there, but that was our undoing because they failed to disclose the maintenance fees. They also told us we could earn money by renting out our timeshare in the years we couldn’t travel and that this was a wise investment.

How is this even legal? They lie and omit key information. I sure hope people don’t actually fall for their scam. Do your research before you sign anything. I can’t recommend them at all as it’s a total scam. Run your numbers and it will cost you double anywhere else.

Recently I received paperwork in the mail, I had my granddaughter read it for me and explain to me what it was because I seen it said "Justice Court". After she read it, she told me that it was basically saying that I am being sued for a credit card by this company. A credit card that I never used might I add. The first one they sent me I lost it and I told them about it when they asked me about it. So they decided to send another one. But I still never used it. There was no need for me to use it. So here I am now being sued for something I never used.

WorldMark you should be ashamed. WorldMark invited us into a timeshare presentation as we were staying as a guest of a family member. There were a number of lies and misdirections from the beginning. They try and sweet talk you at every turn. As a 'gift' for attending the meeting they said we could have a 7 day cruise out of our port of choice for FREE! Wow, that's amazing right? I wish. The next morning we went to sign paperwork and noticed that you are required to pay $150 in taxes and the only ports available are out of Florida, hardly a deal when it costs $700 to fly from the West Coast. NEXT. On multiple occasions we told the sales team we weren't interested, perhaps we could have been more deliberate in our direction, regardless. We set our timer for 90min and I messed up when we didn't walk out after that time, but here is where they messed up big time and lost any remaining respect.

If you are thinking about purchasing WorldMark by Wyndham- DON'T DO IT! Their sales teams lie and promise benefits that don't even exist. You can rescind your contract but it takes months of constant calling to get things straightened out. You share your experience with their management team and nothing gets corrected or addressed. Before it became WorldMark by Wyndham it was a great company. If you really want to own WorldMark credits buy on the secondary market - you will save a ton of money and the only difference is you can't use the credits to book Wyndham properties (no big loss) or use them for purchasing cruises or other travel that you can find cheaper anyway.

I have been an owner since 2002 and bought through Trend West. I didn't purchase it for an "investment". I purchased it for VACATIONS. When I first bought in I absolutely LOVED IT! Best INVESTMENT ever, because my investment is in my family & traveling and making memories NOT making money with this one. I have seen a lot of changes in the past 20 plus years, & I will admit not all great ones for us as owners. The first few years were great. With Bonus time, Fax time, Monday madness and Inventory Specials, I never had an issue getting in. Because we were owners we could do what we want with the properties. It semi backfired...Like everything people catch on and unfortunately "MEGA" owners bought in. They booked the units and rented them out on VRBO, etc. (which they still do), which made it harder to get in.

If you are thinking about WorldMark- DON'T DO IT! This is one of the biggest scams. They lied and didn't give me everything they promised. I couldn't just have someone help me with their system-they made me sign up for one of their sales pitches in order to get someone to help me. Worldmark is sold out 90% of the time. You must pay for RCI-which I was not told when I purchased. Between the monthly fees -I could have have an amazing vacation without Worldmark. You can find rooms cheaper without having Worldmark. They will continue to harass you about sales-always trying to get you to upgrade the top level where they really suck you dry. They call nonstop about owner weekends. Why on earth would you want to use your points for one of their owner weekends? Plus those weekends include---you guessed it. A SALES PITCH. If you think car sales people are sneaky-you have not yet dealt with Worldmark.

This presentation is a scam and they take your information and sign you up for a credit card. They never indicated why they need your information other than to see what you’re eligible for. Do not go.

They will mislead and outright lie to get you to their presentations. The salesmen are VERY good so BEWARE! You can get better deals, better proximity, availability and often even nicer places on vrbo etc DO NOT BUY THIS!!! They will tell you you can sell it back if you dont like it but thats NOT true! You should get a lawyer to help you read your contract before buying if you really think you want to- but they won’t even let you do that because they say you have to buy that day or the price goes up.

I am currently on the phone with customer service. Wow. Totally incompetent. I agree with everyone else. Customer service has gone way downhill. I have been dealing with an issue since 2021. I was told a supervisor would be put on the call. Nope. The rep came back on, and wanted to create a service ticket. Did I mention I've been dealing with the "service ticket" for over a year, and they haven't dealt with the original one yet? Back on hold waiting for the supervisor. Back on hold. The supervisor that I was told would be on the line, has now become a 24 minute wait. Back soon.

I'm an authorized user on my parent's account. They added me as they are aging and not able to travel as easily anymore. They are end of life planning and wanted us to be able to utilize their timeshare (which they have had for decades) and they are platinum...which for the moment is their top tier, but the company will just add another tier and push for more money. My parents have spent tens of thousands of dollars already, not including monthly "maintenance fees". We've gone to the presentations, be prepared to spend a lot of time at the sales-pitch (not worth it, regardless of the "gift"). My go-to plan is to tell them we're done & if they won't return our keys, they'll be warned about unlawful imprisonment.

They call it vacation ownership. But what they don't tell you is that you're signing a deed like it's a home purchase. This is far from the truth. But if you sign all these documents they've covered their bases to be able to collect any amount of money they can from you including all of the continued maintenance fee increases. We never upgraded the whole time we signed for this which was 6,000 credits. But they continued to raise our maintenance fees. If you pay their so called mortgage off they'll take it back to screw someone else into buying it. But they will never give you a dime for it. If you still owe on their so called mortgage you are obligated to pay because again you're signing a deed. That's where they're lying to people.

I read everyone’s reviews and I’m so glad we did not purchase. This Timeshare and its “gifts” were a joke. We were told it was a 120 minute presentation but we were there over 3 hours. I want my time back. I’ve never met more pushier sales people than the WorldMark staff. We were deceived and mislead into having our credit ran, which we were never told about until we got the letter in the mail. After consistently saying no we weren’t interested they kept coming at us with more numbers. It was a total waste of time.

We've been members for 25 years. This company is going downhill and does not care about customer experience, They only care about money. Recently they canceled a reservation WITH NO WARNING for my daughter's birthday because she was using two guest passes for the same dates. I spent two hours on the phone trying to fix the problem and they could do nothing to help me. They refused to compensate me in any way other than refunding a token for housekeeping. DO NOT BUY INTO THIS COMPANY.

Hadn't logged in to my Worldmark account in a long time so I was required to reactivate my account. This included setting up a new password and OTUP. Fine. I received a confirmation email with my user name and a link to activate. When I got to that page and entered my user name (provided by them) and password, there was a message that said there was a problem with my user name and to call their number. I did so and was on hold for 40 minutes before giving up. They simply don't answer their calls. The technical configuration of the website is no better than it was 5 years ago. This company really can't do anything right except milk people out of their money.

If I could rate the company lower I would. We were sold a trial to test out the timeshare under false pretenses and when we called to try and fix the situation they took months to figure out what they planned to do. We were told different stories from each person we talked with on their support team. When we purchased our contract we asked which locations it was available to be used at and wrote down the one that was most convenient for our family.

They are all a bunch of liars and we fell for it hook, line and sinker. Their customer service is horrible. We have been trying for 3 years to get some changes done. Don't fall for this company, they don't care about anything except the dollar.

We have been owners for 22 years. We started out with 6K (the minimum in 2001). We were given a book with phone numbers and sent on our way. While in San Diego, we decided we needed more points to be able to travel to other locations, so we upgraded and signed up for Travel Share (Silver Elite). After a few years, we decided to drop TS as a complete waste of our money. With 20K points we could go anywhere we wanted (and did), and we got our free wifi and a movie ticket. We never once used the movie tickets other than to give them to young families. We looked into going on a cruise, but that turned out to be way more expensive than going directly to the cruise line.

We have been owners of WorldMark for many years. We've enjoyed the vacations we've taken. Ever since Wyndham took over they've gone downhill. All they say is buy more points, buy more points, buy more points. They don't get the message. We say put us on a no call list.. then they call and want us to buy more points. We gave our daughter a weekend at 1 of the resorts and they took up so much of her time and would not listen to the fact she was not interested or doesn't even qualify to buy what they offer. They will hold your room key while they pester you. We have had to be very forceful when we check in so we can go to our room. I am horrified with the new "improved" website. What a nightmare! I'm looking forward to getting away in a couple weeks but also stressed because I know what I'm going to be dealing with.

Fees, Fees Fees, parking fees, Wi-Fi fees, movie fees, monthly fees…even when the timeshare is fully paid for!! Fees for housekeeping if you vacation more than 2x even though they sell you credits, you still have to pay for housekeeping!! Fees now if you let the kids use it!!! It’s ridiculous now and NONE of this is mentioned when they sell it. But I love the resorts. Smh.

This is what I think of WorldMark by Wyndham!!!! The new website that was rolled out several months ago is way beyond awful and totally unusable in comparison to the awesome site we had before. And then to top everything off it has not worked for me for over 6 days now. Everything I have had to do with my account had to be handled with calls to Owner Resolutions. That included making a reservation, adding a guest name and setting up a credit transfer (by the way the online credit transfer does not work). When will you the board for WorldMark realize, we owners are the most important part of WorldMark The Club????

On a weekend vacation, sales predators pressured us to go into the presentation. The presentation was not only 90 minutes, as promised. It was multiple hours because no one would let us leave when we kept saying no, we can't afford this and don't want it. They explain to me that it will be the best investment of my life. Secure vacations for my children for life and me for life at a meager cost. Offered gifts and extra bonuses. Three sales team members tried to sell, each putting on more pressure, and felt the last man was very rude and angry. Offer a one-time opportunity to buy more credits at a lower price. Credits would go up in value over time, and would never need to buy more. Promise to make money with my timeshare by renting it, and dues will pay themselves by renting it.

I have been a WorldMark owner for over 20 years and it is the worst thing I have ever done. They pull you in with promises of how you can use your points for so many things, but then make it nearly impossible to book anything. Then, once you do - you are charged additionally for cleaning fees, exchange fees and have to pay those not only to Worldmark but to the "exchange property" as well. After our last visit (which we had to pay nearly $400 in fees for in addition to what Worldmark already gets from me), they sent me a bill for $120 for "additional exchange related charges". No explanation of what it was for.

We have been owners with Worldmark for 22 years and totally loved it until recently after Covid. Service has been terrible - customer service has been unreachable and maintenance fee's way too high. It has become a ordeal trying to book on a website that has been changed and has put us through all sorts of complications just to book a resort, when we was finally able to book a resort after a few months of just forgetting about it all the resorts are taken.

Being a Worldmark owners for few years, I am extremely dissatisfied with their service. Their customer service is horrible and you have wait for hours to get hold of someone. It takes over 2 hours to talk to someone on their 800... number. I tried to use their website sucks. You can't do much there. I regret buying this timeshare. Their response time either by email or a phone call will take days, instead you have to call them again to follow up with your questions and again you have to wait for hours... This is unacceptable and hopefully something can be done to improve this. Don't buy this timeshare, once you pay them, that is it, you won't get a good service at all. Salespeople are looking to sell but at the end you get a crappy service. Anyone for a lawsuit for this company?

We have owned Wyndham Worldmark for some 20+ years and over the past 5 years their customer service and hospitality on visits has been horrible. And the problem is once you're an owner you basically are locked into having to use it. You can't simply retaliate by "giving someone else your business" on your next vacation so there is no way to push back. You have to just sit and put up with their poor service on literally everything from never being able to talk to a person on the phone (or being charged when you do or make the slightest change), not getting in to your room right away when it's time for check in (had a recent 4 pm check in and had to wait well over an hour until the room was even ready).

I have always loved owning Worldmark, but just like the other reviews say, they have gone SEVERELY DOWNHILL recently. I understand there is a nationwide labor shortage but it's completely ridiculous to wait on hold for over an hour to talk to the reservations department! And I know that COVID may have a hand in a lot of units being booked BUT it appears as if they have oversold because there is almost NOTHING available! I thought there were bylaws that prevented them from overselling. I'm going to look into selling my points after owning them over 25 years. Unfortunately, judging from all of the reviews they may not be worth much anymore.

Why bother to provide 800 number if NOBODY pick up the phone, the new ownership and website sucks! Wonder if any other owners feel the same and thinking to sell timeshare. It’s not worth anymore to own timeshare these days. The maintenance fees so high.

We have been Worldmark owners for many years and all was good until a few years ago. Worldmark is all about making money but not about caring for current owners. It is extremely difficult to book reservations for popular resorts. The maintenance dues have doubled. Customer service is terrible. I would never buy into this timeshare again.

The first case created with Worldmark was due can't login to website. They told me, "We will update you with phone/email on the case." Called again a week later, followup, no progress. A week again goes by, no progress. Then on 5/16/22, I called again, Worldmark told me the problem was fixed, re created password 6x and still can't log into website so first case was closed by Worldmark incorrectly and a new case was created for the same problem. So each week, nothing is new on logging into website. It is now 6/1/22, no progress, no info, no update, no service.

I have been an owner for years and since the upgrade and changes they have made it takes hours or it's impossible to reach someone for the reservations or credit card payments and new website SUCKS. One of my reservations canceled without contacting me, by email or phone...So upsetting. I am not happy to be an owner right now!!!

New website is a piece of crap! Cannot see waitlists or confirm them. Cannot make reservations without being told to call Cust Svc (which nobody answers after TWO HOURS HOLD!!). I am SO disgusted! I tried to book and it said “call cust service”!! Impossible to do that, I tried to book another reservation at that resort and was told “You are multitasking!” How dare you stop me from making two reservations at the same resort for myself!! How do you know I do not need both for my family?? I have so many profanities to tell the Worldmark organizers! I want to get all my purchase and dues back!! Time for a class lawsuit.

I have been an owner for 20 years and so frustrated with the customer service. I have been trying to get someone on the phone, calling 18004570103 for the past 3 days and been unsuccessful. I've tolerated to stay on the phone for 1 hour but based on the recent reviews, it looks like it will be more like 3 hours. I have a presentation coming up and there is no way will I be purchasing any more points, if anything I'm contemplating on selling. This is the worst. I also received a letter for an unpaid balance of $12 but again, cannot get anyone on the phone. Maybe they only have 1 customer service person globally answering the phones. Please do not purchase a timeshare with WorldMark, they have gone way done hill!!

The new website is horrible! Can not navigate through the resorts in any way at all. It is just impossible to use the new site and there is NO information on this site that is helpful. It makes me want to sell the membership and move to another company that actually helps their members. I would never advise for anyone to use this new website. There seems to no decent information listed and you need to research for the information on your own that used be listed on the old website.

We have been Club Esprit/Trendwest/Worldmarkthe Club/Worldmark by Wyndham members for over 30 years. Since Wyndham bought into Worldmark, it has been a steady downhill spiral. The latest boondoggle is their 'new' *(read that dysfunctional) website which makes it next to impossible to reserve rooms for several months out, especially when trying to reserve a popular resort 13 months out. Hopefully there is legal recourse for members like ourselves against the 'Wynd - Hams. Go to ** to read over 100 reviews from many frustrated owners about the 'new' website and other misrepresentations if you don't believe my comments here.

Our experience with WorldMark has been a nightmare. I was told that I could have an additional source of income by renting out the timeshare that I purchased. I was told a lot of things, but it turns out that these were all lies. The whole timeshare thing with WorldMark Resorts is a swindle. They tell you one thing during the sales pitch and after you read the fine print you realize they lied to get you to buy the timeshare. I wasn’t told about the enormous maintenance fees, the absurd points I needed, or the debt that could be passed on to my children; something that would have stopped me from even thinking about buying a timeshare.

My wife and I went to their presentation in February 2020. We love to travel and thought it would be a great way to save some money. Then covid hit and they were closed in most resorts in most capacities for over a year. We managed to book a trip to Utah for skiing in Jan 2021 but the gym was closed, the spa was closed, no amenities whatsoever. We have traveled 2 or 3 times since then and are never able to use our points due to no availability anywhere we want to go for a year out.

Was approached at Travel show to attend a presentation for timeshare and I was excited to attend, as it was not all about the free accomodations, and was EXTREMELY interested in timeshares globally. Ben was decent, but he would not talk numbers, prices. I thought Ben was a little nosy in my life, look I am an avid traveller, that's all you need to know. The prize had to match the price. It was like pulling teeth for him to FINALLY ask his sales mgr/licensed real estate agent whatever, and Jose came over with an attitude, and talked to me with tone, so I gave tone back, and he literally ask me to write a check for $111,000 now. I said no and no to mentioned I don't walk around time with checks, this is not 1980.

I have been this ownership since 2006. The reservation line getting worse and worse. No one answers the call usually or super bad service. I needed to pay a reservation related tax fee charge $36 only by calling 18004570103. No other choices. However since Jan I have been calling multiple times, each time took my half day min 3 hours. Or each time was dropped for no reason after 10 mins waiting. The paper mail reminded as “past due balances may prohibit your ability to book reservations or the reservation with unpaid charges maybe subject to cancellation." So far I haven’t had chance to Reach any customer service for the payment by credit card on the phone yet. :((( There is no any email or phone number on the website you can contact for the complaints at all. Of course you have seen so many people Here complains about the major issues which I don’t need to repeat. Plan to terminate after use current year points.

I have been a Worldmark Owner for almost 15 years. Over the last few years they have made it more and more apparent if you don't choose to upgrade (buy more points) during the time you are an owner you will be excluded from most new features and added resorts as well as the points needed to stay will continue to increase. They are also removing resorts once accessible and making them accessible to higher level members only. It is a total racket and would sell this in a heartbeat but alas that is no easy feat either. Oh and wherever you stay you will need to pay occupancy tax, internet fees and parking fees just to start on top of your monthly dues that you pay as long as you own the timeshare and increase every few years.

Since the launch of the new website everything has gone sour. The site has a myriad of registration issues, miscalculates payments due (says zero due and then blocks for non-payment), and the phones and email are NEVER answered. I submitted a complaint (actually three now) to the Better Business Bureau. It is not possible to book, and this is a violation of the agreement which is guaranteed under our contract and maintenance fee payment. Anyone up for a class action suit?

I have been frustrated since the new website was launched. I can't access my very expensive 'Ownership'. I came here to see if others were experiencing the same issues and, YES. I'm not alone. Everything everyone else is saying is exactly what I'm going through. I can't use the old site to book time, I can't use the new site to book time. I call and sit on hold 1.5 hours to get a rep. I spoke to a rep and changed my reservation (after 3 hours on hold) and now I see IT'S NOT THERE! So I'm on hold AGAIN. I messaged them on their Instagram account and no response. I've emailed. No response. I feel ROBBED.

We have had an extremely difficult time booking a vacation with WorldMark in the past as owners of 13,000 points. A week vacation in Hawaii is nearly impossible. It was far easier to book the Worldmark properties through booking.com which are typically around $200 a night and usually available more than 1-2 nights. Additionally, we sold our Worldmark and now save our dues $1400/yr which can be used to help get the vacation we want anywhere we want. Worldmark has no condos directly on the beach in Hawaii but there are hotels that are. Additionally, the hotels may not offer you the same experiences as 2 am fire alarms going off, or the bugs in your suitcase, or other unpleasant treasures left in the rooms that we have found during the years of ownership, but I am sure that you will be ok without that luxury. It is always important to read reviews.

They sell a product...timeshare...and then don't service the product. Everything is done to protect the Wyndham bottom line. The typical hype is: "we care..." and "...it's for the member's benefit...". Pure **! The "member" is a number and is treated as such with a direct connection to your wallet. However, we experienced the same treatment with a Marriott timeshare, so I believe it is symptomatic of the "industry". Based on these two experiences, my recommendation is: DON'T EVER BUY A TIMESHARE!

Asked them to move Maintenance Fee payments to Contract Payments. Said yes, then No unless I pay more money. Affected Credit Report and charging late penalties. Will not accept current payments. Referred to Attorney General and BBB.

I am filing this complaint to warn people about Worldmark timeshares. This company has really gone downhill and now it is nothing more than a boiler room full of aggressive sales people who lie and mislead senior citizens like us to try and trick us into upgrading. We owned a timeshare with them for several years and were happy with the situation until 2017 when we received an unsolicited phone call with a pitch to upgrade our contract with promises of dream vacations to destinations all over the world. They told us this was a one day deal and pressured us and next thing we knew they had drafted a downpayment of $7K and we financed $39,224 and began making payments of nearly $1000 a month.

I have been a WorldMark owner for years and I’d like to save someone else from the drama I have endured over a measly timeshare. I upgraded in 2017 after attending an update meeting where salespeople fabricated “facts” to convince me that the upgrade was absolutely necessary. The upgrade SUPPOSEDLY meant that I would have real property that could be left to my children, have access to cruises and international destinations, and more reservation flexibility. All of these promises that got me to say yes were 100% false.

In January, 2022, I logged onto my account at the WorldMark website I have been using since 1995. There was a notification that the old site would be shutting down and I would need to create a new account on the new website which I did. Now I cannot log onto my account on the new website and therefore cannot book a reservation. Ever since WorldMark was acquired by Wyndham, there has been deterioration of service. I cannot reach anyone to help me solve the problem of logging onto my account. I am always put on hold and after 30 minutes I hang up. I even drove up to Seattle on January 28, 2022 to talk with a representative at the WorldMark Camlin to see if a representative of the company could help. That person was of no help. I would definitely not recommend buying a WorldMark timeshare.

WARNING WARNING. DO NOT PURCHASE. If you like headaches, frustration, disappointment high blood pressure, regret, and nightmares, then this is the place for you. I have been a member for 20 years of WORLDMARKTHECLUB. Now known as WORLDMARKBYWYNDHAM. I tried to cancel a date at one of their resorts and make two dates at two other resorts. It took 2 hours before I finally got to speak to someone. You can cancel only by phone. Their new website, what a joke. Try to use the 4 month calendar, when you find open dates and book it, it then tells you that date has already been used. Ugh. Why do they treat their customers like that. What a mess.

They recently updated with website and with Covid, it appears that they have let go of all of their human customer service support. I have made multiple calls for an issue that can't be dealt with online, spending updates of 90 minutes on hold without ever talking to anyone. I sent an email to owners support and was advised by auto return email that someone would be in contact with me in 17 days. While we have been members for over 15 years, we have always considered to have been a major mistake and have advised many people against joining. One issue with trying to sell your shares is that they are downgraded to anyone that buys them outside of WM, meaning you might be lucky to get pennies on the dollar if you can sell them at all. For a period off time WM would buy back your shares, also for pennies on the dollar, but they stopped this as a result of covid. My advise to you, don't buy.

Buying my timeshare through this company has been a HUGE mistake. I was not properly informed during the sale about what I was really getting and have complained to WorldMark and have been ignored! The salesman I dealt with promised I would have rental income, which is not possible. He neglected to tell me that I would be stuck paying maintenances fees for the rest of my life. I was lied to about credit reporting and told that the “mortgage” would NEVER be reported to the credit bureaus. I found out that was a lie after my credit score took a significant hit, especially because they ran it TWICE. I also found an additional account on my credit because the salesman opened a credit line (separate from the mortgage) WITHOUT MY CONSENT!! This “investment” has turned into a catastrophic financial burden.

We have been WorldMark owners for over 30 years owning both a fractional and credits, so we have a sizable investment. It was great when Trendwest owned it, but has gone considerably downhill since Wyndham took over. Maintenance fees have gone higher and higher while resort quality and customer service have all but disappeared. Almost impossible to book a resort you want to visit. I spent 1 hour and 13 minutes on the phone today to speak to someone about a reservation related problem. I gave up, never did speak to anyone to get problem resolved. When I think of Wyndham, the words that come to mind are scam, deceit, dishonest, broken promises and more. Do not look at this as an investment!! We have come to the age where we would like to sell it and have been told it may be worth 20 cents on the dollar.

WorldMark has been a constant problem for us as owners. It saddens me to say that my wife and I have had fewer positive experiences than negative ones, despite the outrageous amount of money we have spent. Since 2013, we have made seven different purchases. We made these purchases because every time we voiced a concern with our ownership, the answer was to upgrade. Unfortunately, this did not solve anything. Each upgrade brought new promises of increased availability, yet we have always had an extremely difficult time making reservations at the more popular resorts.

We have been owners for over 20 years. It was great when it was owned by Trendwest! It has gotten worse every year since Wyndham has purchased it!! It is over sold so you can’t book, and the rooms are not kept up as they previously have been. Also…. You just keep paying more dues for less quality!! Can we do a class action lawsuit as WorldMark owners?

WorldMark is a disgrace. Myself and my family have been through multiple purchases and upgrades with this company and none of them have been good experiences. I have medical issues and English is my wife’s second language. The language barrier was disclosed in each presentation so that salespeople were aware that we needed breaks and for them to slow down while going over details. Every time, they did the opposite. They purposely took advantage of us.

A company run by scammers, that also employs scammers. My husband and I were suckered into buying a timeshare with deceitful tricks. We were first approached in Circus Circus in Las Vegas and offered Adventure Dome tickets and free slot play if we went to a presentation. The rep never said she worked for a company other than Circus Circus so we had no idea what we were getting in to.

I have been insanely frustrated with Worldmark by Wyndham! I have been an owner for 8 years and all I have to show for it is wasted money and thousands of dollars of debt. Being roped into my latest upgrade in 2019 was the final straw. My biggest issue is the fact that I can NEVER get a reservation for when and where I want. When I expressed this in 2015, I was assured that an upgrade would solve my problems. Well, it didn’t. Years went by and I had the same problem over and over again. In 2019, I was finally able to book a trip to Branson and was invited to another meeting. Again, I voiced my displeasure and was given the same answer as 4 years prior. An upgrade will solve everything. They brought out even more information about the upgraded “property” being a “legitimate real estate investment” with the opportunity to rent it out for additional income. All lies! Because I did not know that at the time, I agreed to the upgrade.

We are Discovery pass members (I cannot imagine the pain it is for people who went through and have an actual exclusive membership) and experienced an ABSOLUTE NIGHTMARE after trying to book our first stay using our credits. We got to the resort only to hear our reservation was canceled. I understand that human error could have occurred during our talk with the agent when we looked into the possibility of changing the dates (wherein the agent just canceled our reservation in whole), BUT the shocking thing is, we did NOT receive any email about the cancellation. If we did, we would have immediately tried to fix the miscommunication.

I was visiting the fair in Del Mar in 2019 when I was approached by a woman who worked for Wyndham at one of the booths offering free vacations. The only catch was that I had to sit through one of their sales presentations and since I was told that there was no pressure to purchase, I decided to accept. When I arrived at their Anaheim resort, I was given breakfast and then introduced to a member of their sales staff. The woman I met with told me that being an owner with Wyndham would be making an investment that would continue to grow in value and that after the loan was paid off, I would be able to travel for the rest of my life with no additional cost. At no point were things like the ongoing and ever-increasing maintenance fees mentioned!

OKAY WE ARE TRAVEL SHARE MEMBERS. Just at a owners update - you need to buy more credits to convert to the third generation of travel share. Remember travel share can be removed changed to Wydham's wishes at any time. NO NO NO NO NO AND ** HELL NO!!!! PS WHERE IS THE 0 STARS OPTION OR NEGATIVE STARS.

DO NOT give them a penny, outdated membership no one need. Outdated way to find a hotel, the discount promises are fake, you can find cheaper rate on the same hotel on Booking.com and AirBNB, fake system to find a place for vacation - you have get up at 6 am to book something decent. Owners of this membership club sell or rent those properties or parts of properties to different businesses. No one ever ask me, as an owner, if I agree with this. In order to call customer service you have to wait on the phone line for 45 - 1 hour ... and much more. No respect, RCI membership is a fake as well. I can prove it to anyone.

I had one account then I added more credits, I had auto pay then they stopped taking it out so I paid lump sum. Then they canceled my account altogether without telling me then said it wasn’t paid even though I showed proof. From now on it’s Airbnb.

91% of Worldmark reviews are 1 star. BUYER BEWARE!! I've been an owner for 15 years and Worldmark never fails to disappoint. Don't ask why I've been a member for that long. I guess, I thought I bought in low but it is always a disastrous process to reserve rooms or find something that is available. Let's start with the website. It's virtually the same website they had 15 years ago when I signed up - it's archaic and cumbersome. There are anywhere from 8-20 different room types at a given resort. When you want to check availability, you need to enter the travel dates, select one of the dozen or so room types, and click availability. When that comes up as unavailable, as it usually does, you need to go back, click a different room type and check availability again. You will have to do this 8-20 times per property per timeframe to check for availability. It takes FOREVER!

My husband and I are WorldMark timeshare owners. I planned a vacation in Europe that we need to cancel. Because it is not a resort owned by WorldMark, the reservation was made, using WorldMark points, through their travel department. The only way to cancel it is to call their Travel Agency. I've tried repeatedly to reach them to cancel our travel plans. Each time I've been on hold for more than an hour, and had to listen to an annoying recording telling me over and over to be patient, they are busy. The first few times I gave up after an hour.

I was visiting a friend in Oceanside, CA, when I was asked to attend the WorldMark by Wyndham presentation as their guest. While we were told this would take 30 minutes of our time, we were there for at least 3 hours! The WorldMark staff told me that this was an investment that would continue to build value and that once the mortgage was paid off the maintenance fees would be a fixed amount yearly. I was a 21-year-old college student and didn’t have a significant income source, so the salesperson told me that they put a higher income amount on the application than I disclosed so I could get approved for the loan.

Horrible service. Bus was late then got told we had to reschedule and couldn't do the tour. Then had to wait for 2 hours for a shuttle back to the casino. Was not offered any water or food while we waited. Had to go back to the office multiple time before they finally offered water and chips.

Reservation was cancelled and my "attempt" was to reinstate.

I’m writing to detail our experience with WorldMark. I first heard about the timeshare presentation when I purchased a Vacation package through Take a Break Travel on July 17th 2020, which was offering a 4 day stay at the STRAT in Las Vegas for $169 and casino credits. The vacation package did come with a stipulation of attending a timeshare presentation and touring the property through WorldMark. I was told repeatedly over the phone when I booked my stay on December 21st 2020 what the stipulations were, as well as when we arrived in Las Vegas on January 7th 2021 by the Welcome Center staff at the STRAT.

Last June I was in Las Vegas celebrating my partner's birthday when we were approached by a WorldMark representative and offered several gifts if we were to attend a presentation. Since we were told that there was no obligation to purchase and it would only take 90 minutes, we agreed to attend. At this presentation, we were pressured for hours by the sales staff into making a purchase. No matter how many times we told them that we were not interested, they continued to push different offers at us instead of allowing us to leave.

We booked a trip to Vegas, last minute a few friends wanted to join us so we booked a room for them. The next day they had cancel because they could not attend. Just recently learned if you book for a guest you're charged $100.00 fee if you run out of your yearly allotted "Guest Fee" certificates; these fee are non-refundable: "Important: Please verify the correct name and spelling. Guest Certificates and Guest Certificate fees are non-refundable and modifying a guest name requires an additional Guest Certificate or Guest Certificate fee." I didn't catch this when booking - now my poor friend who isn't working is now out $100.00 during this terrible time when money is tight. We've have WorldMark/Trendwest since 1997 and it has become such a hassle defeats the purpose of being a owner. My advice - avoid at all costs. They keep finding ways to charge ya!!!

I needed assistance signing in, and was put through to 3 different operators, only to be put on hold again because the number I was given on the site was for Wyndham and I had to put through to Worldmark. This is not the first time I have had issues. The resorts are nice and the service there is good, but the online and phone customer service is truly the worst in ANY service industry. The websites are confusing and difficult to navigate, the phone is worse, I have yet to ever be able to be assisted by the first person who answers. The waiting times are 8 to 10 minutes for each time you are transferred. Had I known this beforehand, I would have found a resort club with good reviews for their customer service and navigable websites. I am at the point where I would rather lose all my points than try and deal with their websites or customer service lines. As soon as my mortgage is paid, I will not longer pay the fees and they can just cancel my contract.

I have been a timeshare owner for over 25 years, originally with Trendwest and now with WorldMark. I was told that I could vacation during my chosen week without any problems, this is a flat out lie. I was also given gift vacations that I actually had to pay to use. Everything about their sales pitch is deceiving and I was beyond tired of being in that presentation. When the company became WorldMark, I was told I could use my points at any of their resorts at any time. Never once was I told that I had a limited amount of “keys” and would have to pay extra if I used them all. This is just the top of the list of complaints I have for WorldMark and if they actually responded when I reached out to them then they would know this. Their entire company is corrupt and will not get another penny out of me!

This has been the worst experience of my life! The salesman played on my cancer diagnosis and used our concerns you lied to us and convince us that we were making a phenomenal purchase. In addition, the company failed to provide all electronic documentation in a timely manner, but due to the contract we have no way to get around their failures! The fees are hidden all over the place. The locations are not what they seem to be. Everything about this company is wrong! Buyer beware!

I feel that I have been deceived by Worldmark and lied to. I was told that by purchasing with Worldmark I was making a sound investment and would be able to vacation anytime anywhere. I was shown a map with all the locations of the hotels that I could stay in and decided to purchase 7,000 points. On my first vacation to Orlando, I was brought into another presentation and convinced to upgrade due to changes occurring regarding your levels. I was told it was important to upgrade right then so I could be “grandfathered” in on the changes. I now see that this was just an attempt to get more money out of me.

They tried to talk my older 84 yr old mother into being a silver star member. At no cost. Then the manager came over and wanted her to sign up for their credit card so she could put 10 thousand dollars down. They take advantage and fast talk older people that don't know any better and who are too trusting. Thank goodness that I was with her and she became angry and told them she was not paying anymore. Last time the told both of us they could buy her timeshare back. When we got home and called the number they gave us they said they don't buy anything back. It's all fast talking lies. Stay clear of this place. We stayed at the seaside one, water stopped working. Then the hot water went out... Stay clear. Protect the elderly from getting scammed..

I WAS a happy Worldmark owner for nearly 20 years. Suddenly they have decided to change what they call "policies" but are items guaranteed in my contract and were selling points as to why I purchased from with them. The newest is now a 2 night minimum, even midweek, but they did not lower credits required for the room. So twice the number of credits and I only need one night. I called to speak to customer care, lots of apologizing, and "I'm writing everything down you're saying" and then Personal Choice can do this for you. They transfer me to personal choice and I'm told they cannot book at a resort. Anyone have any luck getting out of their contract?

June 2020, Went to Lake Tahoe to visit with family. Room was filthy! Countertops were sticky, bedding was stained, found empty water bottles under the beds, couch, and tables. Also found what appeared to be bloody tissue under beds, along with a pair of flip flop sandals under bed. Mold in bathroom and jetted tub leaked all over the hallway floor. Stove top burners didn't work.

Worldmark's new non-refundable guest fees is horrific. They charge you $100 or $129 even if the agent makes a mistake and spells the name of the guest wrong! It costs another $129 to correct it. You have to add a guest at the time you make the reservation even if it's 13 months in advance and the the reservation may be cancelled as late as 12 months later. Their policies toward owners who want to book multiple units even for their own family is hostile and punitive. DO NOT EVER BUY A TIMESHARE OR CLUB MEMBERSHIP FROM WORLDMARK BY WYNDHAM OR WORLDMARK THE CLUB. They are one of the worst companies on the planet!

Do not buy in to World Mark Time Share. It is the biggest scam on the planet. Took over a time share from my late sister - has been nothing but a nightmare! Please save yourself a lot of grief. DO NOT BUY WORLD MARK TIMESHARE!!!

Purchasing timeshare from Worldmark was the worst decision I have made in 58 years of my life. If they believe in their product why don’t offer owners to buyback points at the same price we have purchased?

We have owned Worldmark since 1995 and have thoroughly enjoyed it. We spend about 45 nights a year in condos which with all fees I figure cost about $75/night. To get the best of it, I book 13 months out (to the second) and almost always get what I want. Yes the sales meetings are full of lies and innuendos but you can say no and you don't have to go to the presentations. We have been to many, many of them. It is now almost a game for me since I mostly know more about Worldmark than they do. I'll take their $150 and have dinner and fill my truck with fuel.

Ive been a Worldmark owner for years. Ive been wanting to sell my 35000 credits ever since Wyndom bought in. Everything increased in price so owners now pay the equivalent of hotel/condo rates anyway because of additional charges. The Covid endemic has really put me over the edge. Owners pay to have access to all resorts all over the world. Those resorts are now closed (understandably so) so we don't have access , yet the dues payment for that access is still collected monthly. Look at other travel companies and you will see that they are accommodating people now. They are refunding money, offering future use, SOMETHING> Worldmark basically says "Well, we will open when we can " keep funding us until then.

I have read many of the reviews and now am writing our own as our experience has deteriorated greatly especially since the merger of the two companies and the continued targeting of current owners to buy more and more. Our last so called Inspirational meeting lasted 4 hours where 4 or 5 people sold us a deal that would break our heart, or bank account and our lives and did not explain to us what they sold us. Yet we know now that this merging company targets certain groups especially protected groups - check out their ads for new hire salespeople, we are at our wits end and have been through 5 or 6 people promising to help but for some reason not being able to.

This experience has been terrible, we would not recommend this timeshare company to anyone. Hidden fees and constantly being harassed is not what we signed up for. Constantly told that we needed to purchase more point to get the full value of the timeshare program.

WorldMark by Wyndham’s sales practices are deceptive. I purchased 35000 credits with a signed agreement. Wyndham refused to honor the signed contract. After days of negotiations they only offered to refund the monies. I have been waiting since the contract was signed in Dec 2019 for refund. While they are delaying I am making loan payments and maintenance fees. They have informed me to stop making the payments and they will repair my credit afterwords. I would be at the mercy of Wyndham to repair my credit. Hard to trust them with their current customer service record.

I have been lied to multiple times by Worldmark. Initially, It was guaranteed that I would be able to stay at ANY of the thousands resorts there were to choose from. This was not true at all. Had the sales representative been honest and let this be known upfront, I would not have made the purchase. I remember going to an upgrade meeting where I was assured by Steve **, who stated he was a regional VP, that he would give me a deal if I upgraded. I made it clear to him then that I was previously made promises that were not true. He told me that buying more points would put me in a position to make a profit on my timeshare investment, which also was NOT TRUE. I am beyond tired of all of the lies and just want to be done with Worldmark all together.

If you get roped into one of these seminars, just leave as soon as you can. They aren't worth the free tickets or whatever they offered you. They are doing their best to prey on the poor and it's pretty despicable honestly. Also, I asked if their credit check they were doing would be a hard or a soft check and the representative acted like she had no idea what I was talking about. Well, as I found out later, it was TWO hard checks. Not sure how these people sleep at night.

I've been a Worldmark owner for 3 years now and have had some of the most incredible, memorable family vacations of my entire life. We have been to Puerto Rico, Hawaii, Las Vegas, Myrtle Beach and next year we are going to Fiji and Australia. This has been the most valuable and financially smart investment we've ever made. We own thousands of resorts worldwide because of the Travelshare option. It's like our vacation home that travels with us around the world wherever we want to go and we don't have to pay the property taxes or put the physical work into maintaining a vacation home. It's all done for us! We love our Worldmark/Travelshare ownership and wouldn't trade it for anything in the world!

DO NOT MAKE MY MISTAKE!! This is the worst company I have dealt with. They will lie to you and once you sign your contract you are stuck. The places we want to go are never available and the dues keep going up and up.

Please read everything here. I have not read one this I do not agree with. I agree with it all. I purchased it in the 80's. Since then dues and tripled, you cant get any place you want, they have stopped places. I can have a credit card with points and go on a really nice vacation for less than my dues are, and get waited on. DONT DO IT.

Depoe Bay resort manager would not return any of my phone calls. I will not ever upgrade my timeshare due to the rude behavior of resort staff! I've been an owner for 20 years and had the absolute worst experience ever! NO one cares to address your concerns, you're just ignored!

The experiences we had, described below, violated many of the WorldMark guiding principles on the pamphlet that we were given when we arrived at Worldmark Las Vegas Boulevard last week. And they have left me angrily seeking social media and other opportunities to publicly castigate Worldmark/Wyndham, and a way out of my ownership. An owner since 1992, we leverage our Worldmark benefits 2, sometimes 3 times a year. We recently went to the Worldmark Las Vegas Boulevard resort with extended family. And we had an absolutely horrible, nasty experience. This has definitely caused me to question my Worldmark value proposition, and never, never again will I ever make a referral of any kind.

I have been a WorldMark owner for 20 years, and my family, friends and I have had numerous wonderful vacations using my timeshare. There have, however, been a couple of truly awful experiences regarding how we have seen people being bullied and browbeaten by sales reps. The most recent was at the Seattle WorldMark, where our rooms were on the tenth floor, which happened to be where the sales pitches were conducted.

I have been an owner with Trendwest now known as Worldmark by Wyndham since 2001. This company has become the biggest rip off known to man. They force you to upgrade your ownership, take away services that were provided in the past, have run down/old resorts compared to Wyndham, increase their dues every year, and availability is near 0. I enjoyed having the ownership when I initially purchased, however, it now seems like the biggest mistake of my life. I also realize that I did not use Worldmark in the beginning, I used to use the exchange system and stay at better resorts.

When we signed up years ago, we could get almost 2 weeks at a local in state (Arizona) resort, during the busy season, now I can barely get a week. They will tell you, it depends on the time of the year, or popularity of the resort. Value of the points is worth less as time goes on. I have caught these guys on multiple lies & have thrown it in their faces that I have caught them lying. They say they keep copies of their recordings. If that is true, then have have caught themselves lying to me on recordings.

WorldMark by Wyndham is a completed scam! They sell the idea of "securing vacations" for you & your family to travel as much or as little as desired. What they don't tell you is availability is rare & nearly impossible to book! They will give non owners/members availability before actual owners (because they want to sell more people memberships) yet care ZERO about current owners. The amount you pay in maintenance monthly, you could save & travel more at places that are actually available to book. This greedy company needs to be stopped. Shame on them for allowing their sales people to sell inaccurate information (LIES) & then later blame the consumer for not reading 80 pages of fine details. Class action lawsuit seems inevitable at some point.

I was on the market to buy a timeshare. I seen them at the Oregon state fair. Everyone I met with was extremely nice and great customer service. I did feel slightly uncomfortable not with my salesperson but just with the impulse decision I was making. I had no intention of buying. I had the presentation appt at 2pm. It’s now 1pm and I can not sleep. I realized I made a horrible decision and decided to look up reviews and now I’m in shock. I hope I can cancel efficiently, I read and it says I have 5 days. Will seek legal help since my purchase is about 20k. The presentation was great, the people were great. After doing solid research for hours on my own I can not proceed with this. I emailed and text them. Hopefully they can assist me with cancelling.

I’m from Chicago and attempts to book a reservation led to the knowledge that there was just one property in the area and it required more points than I had to book it. I would have to bank my points for 2 years or buy more to reserve a room. Also, it was in high demand and reserving a room was almost impossible. Since I have seldom been able to use the property, I have actually lost points due to expiration. In hindsight, I have learned a few things: The statement that you save money by investing in a timeshare is erroneous in my situation. At the beginning of the contract, my monthly outlay was $$328.22 (mortgage and maintenance fee). The annual total was $3,938.64. The belief that I would actually spend almost $4,000 for a hotel and this would save me money is ridiculous. Currently, the annual amount is $5,774.00.

I traded work with my Aunt to stay at the Las Vegas resort on Blvd. Upon check in the they offered us a packaged deal/sale pitch in trade for cheap tickets to one of the shows. We were hot, tired, and hungry and didn't really want to deal with it, but we said yes anyways. Next day, we go to the sales pitch and they did tell us upfront that the offer was only good for today, but no other details. A very sad lunch was provided, but free food so can't really complain about it. The sale pitch was 90 minutes, the guy presenting it was really funny and did an excellent job, but never actually explained anything, it was more of a motivational speech than a sales pitch. My complaint is that the sales rep and manager were very rude after the sales pitch.

Location: WorldMark Anaheim - Timeshares. Date/time: August, 8/31/19 (11 am to 2:25 pm). My credit information was submitted without my full consent. The sales rep insisted on turning in my information because we had a conversation during her presentation. She relayed that she had to submit my info to her manager despite my right to info before her actions. After about three hours of deliberating with the agent on why I said "no" to their proposal, she still wanted me to sign the vacation package with Worldmark, Barclays and the Visa credit card company. I later discovered the credit inquiry was a hard hit on my credit report; and they wouldn't give my personal information back to me as I exited. *A very uncomfortable situation for me.

We were presented with a contract with Wyndham that was untrue to what the contract stated. When vacationing in Myrtle Beach, SC in May 2019, my boyfriend and I attended a presentation for the sale of a vacation timeshare. During the presentation, we were told that we would be able to purchase an array of things, including tickets to Disney World, Orlando that would be easily accessible to us for an upcoming family vacation. This information, among other things that were promised to us, were all untrue. We were told that the down payment of $4,897.25 would be financed on a credit card that was also presented to us that would offer us deals. Upon returning home from our vacation, I applied for a personal loan in order to pay off the remainder of the loan. We received a letter saying that the presented credit card that would include our down payment, was denied.

I went to the little timeshare thing, thought my wife was interested in it so we heard them out. We talked about it. Saw the bad reviews. Addressed that with them and they came back saying well there are such and such bad reviews but this many clients, it was a good pitch, we still declined. About a week later we receive letters in the mail congratulating us on our new Vacation Club credit accounts (that we never opened).

This organization is awful! On hold for 25 min. minimum whenever I want help. The same few bars of music over and over on the phone wait line for the last several years. And when I finally got someone on the line they usually can not help me. 'Maintenance' fees are outrageous and going up yearly. Many misleadings such as using points for car rental, cruises, etc. Just DON'T do it!

WorldMark has nice timeshares, BUT the maintenance fees are ridiculous. EVERY year they go up. I have enough credits for 1 week during the year and the dues I pay would cover a hotel room or house rental for the week. You usually have to book a year in advance. You try to pay in advance and they send you a bill saying you owe 10 to 20 dollars more...**. If you don't use your timeshare that year, you still have to pay the maintenance dues. They sold so many it's hard to get a reservation unless you book 13 months in advance.

My fiance and I went to a four hour meeting at one of the Wyndham locations in Last Vegas two years ago. At the time, I was personally not very interested in joining the program but my fiance saw it as a way to help us travel more and spend more time on vacation. We decided to agree to the Discovery program which would take us through two years. Once our date was up, they told us they would contact us to discuss becoming full owners and transferring our payments then to a full ownership.

We purchased our WorldMark after a 4 hour presentation and put half down and have been making payments for a long time. We only purchased it because they assured us that our family members could go and use the timeshares without us there. Now they are charging a 99.00 fee or 129.00 if you have reservations do it on the phone. This is garbage. I think if enough of us complain they may change it. We wanted to book Inn of the Seventh Mountain for my daughter on her way home from her honeymoon for one night so they did not have to drive too far in a day. They want 126.00 for housekeeping, 99.00 guest fee plus a bunch of points.

Unless you book almost a year in advance it's almost impossible to get a room, unless you want to book it through a 3rd party source like TripAdvisor. It doesn't make sense that owners cannot get first dibs on available rooms. My maintenance fees have doubled in the last 10 years. And recently I was able to get 4 nights in Palm Springs, which I thought would be great for me and two out of town guests. When we entered the Plaza Resort and Spa room, we were informed there was no air conditioning (this is in the desert people). After inquiring at the desk, I was told that they were sorry and had failed to notify anyone with reservations. Their only suggestion was to open up the sliding door and would provide a fan when one became available. No management was available to assist and WorldMark Owner care is only available M-F from 8 to 5.

I cannot express how disappoint I am with this program, it was a scam from day one. We were promised a vacation any time, any place we wanted. This has proved totally false as even a year in advance won't get you into most of their resorts. They were also making unauthorized withdrawals from my credit card that to this date have not been reimbursed. I had to cancel the cards and they are still undergoing investigations. Do yourself a favor and stay well clear of this company and their fraudulent behaviors.

Do the math: Based on your annual maintenance fees plus your annual TravelShare fees. Divided by the points you own. You’ll get a dollar/cent value per point. So, I just called TravelShare to get a quote on a round trip airline ticket. WM TravelShare will change me 10744 points. At .07cents a point that’s over $1500 worth of points. That same ticket I can get online for $1000. So why would I spend $1500 worth of points for a $1000 ticket?

We bought into the program in the early 1990's, with retirement in mind although back then we were in our 30's. As a Platinum owner we are in the Personal Choice program every year, which allows us to use points for more than stays at the condos (airfare, hotels, etc.) and the points renew every year, that's like free money in our retirement days. I must agree, the sales pitches lately are really getting annoying and drives us crazy too. That being said we have stayed in some beautiful places and have had some wonderful family vacations that I'm pretty sure we wouldn't have done otherwise. We have had some great weekend and overnight stays also... The Wyndham Club Pass exchange has also been great. We stayed at a high rise hotel in downtown NYC for $99 exchange and some points used, same with Las Vegas. For us, this was a great investment.

WorldMark is a terrible product. The agents have no knowledge of the product. Unless it's Wyndham they can't even be bothered with you. Anyone else have a similar experience and what did you do about it? Trying to cancel membership but they laughed that off as well.

We have been plagued by trusting and buying into what we thought was a travel membership in 2015. The autopay was the first indication we were in trouble. After missing a payment only one time they sent us into a collection agency called Pinnacle due to their own problems with making setting up an autopay difficult. I tried many time to get help to no avail. We paid extra charges to the collection agency and then they raise our interest rate so high...all a scam to justify higher interest rate... We have never used our membership due to serious health issues since buying it. We continued to pay for months on something we will never use. We were promised we could file a hardship case and they never followed through. Recently Pinnacle offered us a payoff. It is a scam of all scams and they won't let up. They destroy your credit too by reporting and sending you into collections. We are going to get an attorney and fight them. Buyer beware.

Don't waste your money. It's impossible to book anything good. Everything's always filled. You can't book one night on weekends. Has to be two. After you pay it off you are stuck with maintenance fees for life that go up every year. The resorts never look like they’re clean. Trying to sell my credits now.

We have been owners for over 10 years before an experience that has made us afraid to return to any of the resorts. Our room at a location had dirty dishes and broken items when we arrived. I provided a bad review when called following our return home. WorldMark proceeded to immediately submit that to the timeshare location that subsequently created a bogus bill for a broken television. Outreach for help from WorldMark via mail goes unanswered and via phone is not followed-up. This lack of any support from them has caused us to mistrust any of the locations as well as the company as a whole. The only communication we receive now is offers to purchase more points or more requests for customer service feedback.

Be very aware we purchased credits in Worldmark Wyndham and before signing were told that when we passed on these Credits purchased would go to our immediate family members without an initial outlay and the only costs would be Management Fees of (Currently Gold Coast MC $61.56 per month). Wrong Wrong, we now have found out that if we want family members to take up our Credits after we pass away. We have to outlay $300.00. The paperwork received is very confusing and conveys anything that is a cost less transaction and even complies that obligations come before that passing of the original owners. We have requested that our Credits be passed onto certain family members, but the response by Worldmark South Pacific is, to say the least, very confusing and makes no Legal sense!

We bought a membership when it was TrendWest and have NEVER REGRETTED IT. The initial investment was made from the proceeds of selling a mobile home at the beach we owned for 20 years and spent countless dollars and time keeping up. Now we arrive at our condo, enjoy the time with no chores to do and leave the key on the table when we leave. This is a far greater experience for everyone in our family and I would do it again in a heartbeat.

I have been a Trendwest/WorldMark owner for 18 years. I have always enjoyed each stay, but I feel constant stress when checking into the resort. They are constantly harassing me to attend a meeting or take an in room "15 minute" survey. Why do we need to go to the next counter for our "parking permit"? It's to schedule you for a meeting. I've complained to the resort management, but they blame the marketing company. The "parking permit" counter is a marketing firm and is completely separate from the condo portion of the company.

For one thing, it's almost impossible to ever get the places you want. They will tell you that it's just a matter of getting more educated, but I've been in the classes with the 'experts' and they couldn't do it either. And the unexplained charges continue to add up. It's bad when someone in Management can't explain a charge, yet can't remove it either. They continue to raise our maintenance rates, yet availability is getting worse. And they have some locations that "owners" still have to pay for, yet the general public gets access to at a lower rate. Last issue I had was that they had my auto pay info incorrect, and called to get a payment from me. When they explained, I understood and had no issue making the payment. But they wanted me to pay an $8.95 "Convenience Fee". Ummm... this was YOUR mistake, not mine.

Got roped in at a local event by a vendor tent of theirs... $75 for a week vacay/accommodations. They were advertising to Anaheim in their marketing posters/etc but they told us we could basically use it anywhere they go to. Asked if there were any additional fees later and she either said no or that it was only taxes... No mention of any other fees. Asked if there were any other catches with it that we should know about and said no. Went to the "door to door 2 hour presentation". The people were nice enough but we had to leave to go to a family event exactly 2 hours after getting there to make it on time. We ran out of time with the presentation and they basically couldn’t even get us a cost/deal to look at before we left because we had to get that from a manager and 'he was helping others who were likely buying'. Okay, whatever.

I hope you’ve come here first and didn’t let them con you into purchasing right then and there. It’s a very clever con, they convince you to make the transaction right there and now without doing any research on the company. This company has terrible customer service. It took 3 weeks to resolve an overpayment and their resolution was to refund me the overpayment amount plus the monthly due amount. Making my account past due! And go ahead and try and fix that after spending 3 weeks trying to fix the overpayment.

We left my backpack with the management people at the WorldMark in Bend Oregon while we went hiking and waited for the room to be ready. It was about 1 pm. We returned at 9 pm and they had already given my backpack away, to somebody else, around 7 pm. They say there were two authorised names on the backpack, only one name was supposed to be on it. Now all of my work things and clothing and medication are gone. Someone, between day shift and night shift, mixed my bag with another bag. The guy at the desk allowed my bag to go, in place of the other bag. Whoever took my bag apparently didn't know it was not his??? How can they mess up luggage tags like this???

Just after getting married, my wife and I agreed to the basic level of timeshare through WorldMark. The orientation never happened, because the office was gone when we tried to come back for it. Had the timeshare for years and never used it, finally had an emergency and used it once by phoning and finally getting told how to do so. Booked a second trip to use it, and was facing medical issues. Went to their seminar and got CORNERED with a group of high pressure salesmen in Anaheim. Prescription drugs had upset my diabetes badly (over 450 BSL level), and I didn't understand all the details. I repeatedly asked to reschedule and wasn't allowed to do so.

What is the "explorer option" (or some similar name) and why do they have better rooms than I who have been an owner for 20+ years. Me... 2nd floor, him 10 out of 12. Really? Treat your owners better.

My family has been with WorldMark/Trendwest for more than 20 years. We have thoroughly enjoyed many ski trips, travel to various states and ocean get-aways. The places have always been clean and the staff friendly. I have never written a negative review until today. I was traveling with a friend to several Worldmark resorts in Texas. The New Braunfel staff were superb as were the staff and concierges in Austin and Stablewood. We went for an hour talk in Austin for an "information meeting" which was fine. We were upfront about not wanting to buy any more points.

Feb 3, I took a staycation in SF till Feb 10 because after 2 years dealing with cancer I decided as a 25 year gold owner 27000 points of my Trendwest, then World Mark, then Wyndham I could get rid of my allergy and relax. On Feb 4, I was in a so-called owner meeting at 10 am and escaped by 2:30 pm. I missed doing anything relaxing because I was so worn out by the encounter. Next day, I ran my 66 yr old body in Golden Gate Park from 8:30 am - 2:15 pm. At 2:20 pm I get a call from owner meeting group just a couple more pieces of info. I get roped in from 2:30 pm to 4:00 pm missing the Super Bowl party I was to attend. Got me for $23k for 7k point to go Diamond. $8k thru PayPal at 19.99% $8100 down payment and $500 per month for the next 10 years at 13.99%. I hate Wyndham. As a gold owner with only $1500 left to pay and regular $253/mo maintenance, I could see retirement in September.

I signed up to go to a presentation with the reward of 7 days free vacation if I watch their presentation, tour their hotel and attend their breakfast. I paid a $40 deposit and signed their contract. They then called me back to tell me that because I wasn't married that I couldn't attend and they would return my deposit. I don't recommend a company that discriminates on marital status as a criteria.

I am highly disappointed in our trip to the executive suite in Branson. We live in Colorado and only take a trip once a year for anniversary. So, needless to say, we put all of our eggs in one basket and go for the gold and expect it after paying for the property, taxes, maintenance fees. We were and always have been impressed and happy with all of the staff. I several times, from several resorts, have had conversation with staff that we need to complain to the executives because their hands are tied on maintenance. I am doing the math on how much revenue this company is making and we are not seeing the return on the cleanliness and upkeep of these rooms and suites.

I stumbled across these reviews of Worldmark and am overwhelmed with anger as I have ignored my feelings since becoming an “owner” in 1992. This was the biggest bad decision in my life. It has haunted me $ all these years. I too have experienced all the negative feedback listed by others. The Pinnacle collection was over the top. One alleged missed payment in 25 years? I couldn’t even talk to a real person to dispute the error, so I paid the fees! I’m so dumb, but they threatened my program of 20,000 credits a year.

Poorly managed company who penalized owners for their own business failures. I regret 100% signing up with them and would hope not all are run in this manner. Customer service is from Wyndham and is atrocious, rude, unknowledgeable and condescending at every turn. There is an embarrassing amount of resorts that are unwanted and unused in areas of the US and they continue to purchase these and owners do not go, do not want to go and then are penalized. Many locations are not heard of, difficult to get to transportation wise and a poor purchase by WM. Wyndham gets priority over WM with all the new rules, it's a wonder they are able to stay afloat and I suspect will not for much longer. If you purchase timeshare from WM, you are in for a discouraging regretful ride... don't do it!

We’ve been owners since the early years of Trendwest. Luckily, we haven’t had the terrifying problems that others have mentioned here. My wife is awesome at planning trips in advance, so if there is a place we really want to book, she’ll do it 13 months in advance, or get on the wait-list. She is also good at noting the bargains for staying in low seasons (we just spent a week at Ocean Shores for 3000 points). Thus we use our 40,000 points regularly, and in fact we have borrowed almost all of our points one year in advance. We love staying at the resorts and find our membership to be a great value. True, we will pay around $2600 in maintenance dues a year, but we will get about 5 weeks of vacation for this. That comes out to about $75 a day. The management at each of some 20 resorts we have used has always been extremely polite and helpful.

I hate this timeshare and all their shady practices. You can’t even get reservations to most of the resorts. They raise maintenance dues every stinking year. I pay $900 year to spend less than a week of vacation. Such a ripoff. Try selling it— won’t happen. They also falsified my income in order for me to get a Wyndham credit card— 2 times so I would buy more vacation credits. I cancelled my contracts on both occasions when I got back home.

I have owned with this company since they were Trendwest (much better back then). Since WorldMark by Wyndham took over their customer service is terrible and rude. They treat customers like crap and it is impossible to make reservations. I have never been overdue on my payments and without notice I have now been sent to Pinnacle Collections who is trying to charge me additional fees. I have been on Automatic payments forever. I guess for some unknown reason the loan payment didn't go through but my dues Payment worked just fine. Without calling, emailing for notification they sent me to collections. I have called them numerous times and they refuse to help rectify the issue. I spoke with Pinnacle who says if WorldMark contacts them and revoked the collection it will be taken care of... WorldMark refuses to do so.

A timeshare is like owning a car. If you go on vacation and use your timeshare you will love it. If you buy a timeshare and never use it, it is a waste of money. I enjoy our timeshare because I spend time planning trips. We have stayed at several WorldMark resorts and they have all been very nice. Recently we stayed at Valley Isle in Hawaii (which we had to book 13 months in advance). Beautiful view. Definitely worth pre-planning for.

The salesperson that sold us a Discovery package was very misleading about what resorts we would have access to. We tried to have our issue resolved by speaking with corporate customer service, who directed us back to our original sales manager. The sales manager then gave us more false promises that he did not deliver. Also, the hotel stay we got as an incentive for attending the presentation was at a very run down and borderline abandoned hotel.

We've been owners since 1998; we first looked at ownership in 1991 when they only had 3 properties. We've been mostly satisfied with our ownership. We understand that at some properties it is more difficult to book, therefore one must plan a bit if you wish to stay at a certain location. At other resorts, there is availability at many times throughout the year. While we've noticed a downturn in the service and availability since Wyndham took over, we continue to book trips and use our credits for things we want to do. Very rarely are we unable to book a trip that we want. The biggest tip I can give is to thoroughly educate yourself about how to use the system, including waitlists. When you understand how it all works, one can enjoy the product a bit more.

I have been a member since 2003 and they are constantly changing the rules. When we first purchased points we could use them anywhere but every year another resort is removed from the pool of available resorts and we receive phone calls to sell us more points that are now required to give us access to resorts we originally had access to. The latest issue was with expiring points. I tried two or three times to book resorts, only to find out that they are no longer avail as we needed extra points or they were not a Wyndham resort. I then had to cancel one of these bookings and I received an email saying this had been canceled but there was nothing in that email to explain that if I did not reallocate the points to another booking by midnight I would lose them.

This company has sent my account, which for four years has been in good standing, prematurely into collection and exacted an unreasonable finance charge without prior notice to the account holder. I have always made timely payments. In late May, I failed to make a payment because I was out of the country. Company sent one notice of past due payment, which I received upon my return in the second week of June, and I immediately mailed a check in the full amount due. In July and August, I did not receive account statements and invoices from company. In September, I sought to make a reservation, and was only upon this contact with company notified that my account had been sent into collection. Company maintains that they did provide me with prior notice, referring to a voicemail that was left at my residence.

My husband and I got suckered into sitting in on a presentation and wound up buying 12,000 credits to the tune of over $20,000.00. When we first purchased, we had access to use our points towards the purchase of merchandise or tickets to sporting events. After the first couple years, I called to do this again and was told my membership was no longer considered "Elite Status" and I could no longer take advantage of these offers unless I purchased more credits.

I agreed to attend a presentation by Trendwest/Worldmark in about 2005. I'll admit, I was roped in by the "free gift" of a digital camera (which they didn't have on hand when I arrived and I hounded them for weeks to make good on afterwards.). I was "coerced" into buying a 7000 credit timeshare and promised "3 days to reconsider and cancel the process." Less than 24 hours later, I called them to cancel the process. They didn't answer, they never returned phone calls either.

Horrible Timeshare, we have owned it for 15 years now and it is almost impossible to book a nice place like Hawaii with them. They are always booked. At nice resorts they only have few rooms that they own but the presentation they make it sound like the own the whole building. Few months back I reserved a room for my guest to stay in at Birch Bay WA for 2 nights and then few months later receive a phone call from them saying that that reservation was not paid for, I was so surprised how did that happen, I have them the visa card # of my guest but they had a error on their end and did not bother to check my guest out and charge their visa card # and now they have suspended my account and saying that I am responsible to make that payment for their error. I called and talked to Leann with owner care and she was not nice to talk to at all, refused to transfer me to the manager and did not listen to my concern at all.

We have been WorldMark owners since 2002. We thoroughly enjoyed our WorldMark ownership until WorldMark was acquired by Wyndham. (We also are Wyndham owners and have ownership in other timeshares, as well.) We upgraded our WorldMark ownership to TravelShare approximately three years ago, but we reap very little benefit from it.

Recently me and my husband booked a stay at Worldmark in Windsor, Ca to celebrate our 4th Anniversary. My mom is an owner. My husband has a service dog with us. We got to the Timeshare and checked in. Then we were going to drive to our spot. At this time, the lady that checked us in came to our car and told us that the dog was too aggressive and we had to leave the property. We were shocked. We came to this same Timeshare not long ago and there was no problem at all, so does all the other locations. That is why we were shocked. So does I took 5 days off work to have a good time.

I am never late with my payments, so I have never had the experience that seems to be the major complaint here - I have been an owner since the Trendwest days so it is not like I am new to this. As for the maintenance fees... do you own a home and have Home Owner Association fees? Some of those can be MUCH higher than the maintenance fees. That is the way I look at them. They are my HOA fees for my vacation home(s). I have to agree, at times in the past the sales pitches were pretty high pressure, but now they are leaning more toward owner education. Not that they don't still try to convince you that if you buy more points you will have more benefits. When I firmly state I am not interested in buying more points (I have 40,000) they usually back off and the required time is spent talking about where I have been... where I would like to go, etc. They are willing to find answers to questions and welcome suggestions.

I have a 90-year-old cousin who loves to travel and he told me to never buy timeshares for list price. Always buy in the aftermarket on eBay or Craigslist. I took his advice and bought a WorldMark resale on eBay. I paid $0.60 a credit. I thought there was no way I would lose money buying at that price, but it has gone down to $0.30 a credit. The truly horrifying news is that the list price is over $3.00 a credit. Don't do it. Resale is at a 90% discount. The math will not work at full price. I analyzed Hilton and calculated that theirs had no residual capital value.

I am writing to share my experience with WorldMark/Wyndham. We are owners and they over promise and under deliver. Their website opens at 6 am but their office does not open until 8 am. It is very difficult to book your vacation because they do not have enough available units for the popular resorts such as Hawaii. I have tried for a 10 days to book a unit in Hawaii working with their 13 months in advance policy. The system has blocked me out or not completed my reservation and by the time the office is open they say they are sorry and that it is all booked up. We were told that by buying more points we would have more access. Overall I am a dissatisfied owner.

Shortly after becoming a member their policies started to change. Dues and housekeeping fees went up. Then when you made a reservation with your points you still had to pay for the use of timeshare. The biggest thing was the fact that WorldMark was booking up time for people that were not members so they could get them to buy in. Then they made it so owners could book up time and rent it out to non-members. This caused problems for the members as they were unable to book anytime. The last place we stayed (Long Beach WA) 85% of the people I asked that were staying there were not members. And we got a room on side of building with a view of the brush.

My story is like many others' here WM sending us to Pinnacle Recovery Inc. Totally ridiculous collection practices when auto credit card due payment did not go through. I posted new credit card, which they did not charge, but without any notice sent me to collections. I sent a check with a late fee and Pinnacle Recovery just keeps adding charges. Please email me your story to **. We need to stop Wyndham and its arm Pinnacle treating people this way.

I had a contract with them for years under TrendWest, never had problems. The minute they changed to Wyndham, it was nothing but awful. Their agents act nice and helpful, but they send you to collections with one late dues payment. To make a long story short, I paid an attorney to get my contract cancelled because they lied to me so many times (They admitted it!). That was several months ago. I am still getting bills in the mail saying that I owe money. I don't owe them anything, and I have the legal contract to prove it. Still, it's inconvenient to have them harassing me, even if only via the Postal Service.

I paid my maintenance dues late and around the same time I received a collections notice. I disregarded because I paid my dues. Then I received a notice from collections for the dues I paid AND FOR FUTURE MAINTENANCE DUES with interest - even though I never received a bill from World Mark. So now, my future bills are being processed through a collection agency? How can a future bill be in collections??? This company is horrible - after the sale is made you find out it is not so easy to use the program and their customer service sucks. In fact, I think it is their practice to be difficult and keep increasing dues so owners give up their memberships and they resell people's membership. What a racket!!!!

Do not get suckered into their NONSENSE! Save your time and keep clear of their lying and **. If a deal sounds too good to be true, trust me on this, with WorldMark it's DEFINITELY not going to be true. The only thing this company is good at... is LYING.

I just arrived home from a week long trip where I stayed at the Worldmark Indio in California. I had booked online what I thought was a hotel. When I arrived to check in I was asked to go to the concierge to obtain a parking permit. The woman there informed me that this was NOT a hotel but, a timeshare. She was very persistent in trying to get me to go to a two hour presentation. Being lured by a free breakfast and a prepaid gift card (not higher than $1,000 and not lower than $50) I decided to go the next day. I got to my one bedroom condo that evening and was impressed at how spacious, clean and modern it was.

First, the 90 minute meeting went on for 3 hours. They said they would delay the credit card billing for 3 months. Lie, it took 1 day. Next, we have a 14 day window to cancel the agreement. We didn't get the paper work until 16 days. Then the places we were allowed into were decreased from hundreds to 20. They never let you have the dates that you reserve unless you buy a book that list them. They sent me one for the last year. And now I hear that they overbook most of the dates. They are very good at cheating the public and it will come back to bite them. I won't stay at any of their hotels.

I'm in my early 20s and love to travel. Got suckered into this thinking it was a wonderful opportunity. At the time, it was! But then my life took a turn and the 15% APR that they set me up under couldn't be adjusted since I purchased this only 4 months ago. I was informed that if I upgrade, they will lower my interest. I upgraded from 5,000 credits to 13,000. Nope... My debt went up, down payment went up, and interest stayed at 15% APR. Told them that my budget was $400/month and I couldn't exceed it. They pushed and overextended it by $40. I was ok with an extra $40. They failed to mention that my quarterly maintenance fees (1 payment of $110 every 3 months) would now be $100 every month. So surprise... surprise!

Like many of the complaints I have read, beginning 2000, my experience with WorldMark under the administration of Trendwest was positive and enjoyed. My experience doing business with WorldMark after the transition to Wyndham has been a nightmare. In 2009, I added additional credits to my membership with Wyndham, and was deceived into believing that the interest charged was only for the new credits added. However, after it was too late to cancel, discovered that the interest was being charged retroactively to the beginning of my original membership in the year 2000 for credits I had already paid off. Under Trendwest, I paid off membership credits twice before Wyndham took over the resort, and was never charged interest retroactively.

When WorldMark was Trendwest my husband and I never had issues. Since Wyndham took over there are too many to list. I am seriously appalled at how we were just treated regarding my auto-pay for loan and dues being declined in July. I was notified 8/4 that I now owed for 2 months. It took me a second to realize that meant I had a 30-day late on my credit report. We received no phone call from them once it was late in July after the auto-pay declined. They claim they sent a letter, which they may very well have but our son died at the beginning of July and we have been overwhelmed dealing with that. Even after explaining that and speaking to a "manager" they refused to reverse the 30-day late reporting.

WorldMark is a great money maker. Wonderful promises made of waitlisting for the Presidential Suite, great places to stay, go any time of year, personal concierge. Well, the only thing you can count on besides death and taxes is maintenance dues, fees to pool credits for RCI, local housing fees, motel tax and probably not likely to ever get a presidential suite. Keep your money. If you want to set aside money every month, as if you were paying maintenance dues, then you will be able to have a sweet vacation somewhere. Make it your own choice!!!

I have been an owner since 1992 and have never had a late fee associated with my quarterly dues until this past quarter. I find it reprehensible that as an owner of my stature, that I was not given a courtesy call regarding my late payment. Living in Alaska my statements always arrive either the day they are due or late. I've asked for my statements to arrive earlier and have been told that WorldMark isn't able to do so. Since 2001, I have paid the late fee to ensure that my billing was current and free of any default. This past quarter, due to job change, payment to WorldMark was late, and I paid late fees. However, I was not aware that my account had been referred to collections and was shocked to find that I had additional fees due.

My due payments were late. This is first time this has been mentioned to me and I found out by some collection agency. I am shocked that I had not received a courtesy call and Ive been an owner for at least 15 years and barely ever use the timeshare. Its such a waste of money. Im in Canada so my dollar is not going very far, especially when I get a trip out of it every 3 years.

I have been a member of WorldMark since 2005! I have been very diligent in paying off my loan and dues every month. My loan was paid off last year (2015) and now I only pay for the dues. Last September my card on file to pay my quarterly dues expired which I was not at all aware of. Not even a month after my card declined the automatic draft, WorldMark did not bother notifying me that my card did not accept the payment as they had done years prior. They did not call me, not email me or even snail mail me! Instead they sent my dues account over to Pinnacle collection agency which sent me a letter about a month later notifying me of my outstanding unpaid bill with WorldMark! I'm shocked that this is how I am learning about this!

We were Trendwest members for more than 10 years with no problems, before WorldMark took over. Been trying to resolve an issue for almost a year. WorldMark stop sending invoices and start adding fees with no explanations or statements. When we contacted WorldMark for answers their only response is that they are locked out of our account and we must deal with Pinnacle. How strange.

Buyer beware. WorldMark/Wyndham is in collusion with Pinnacle over dues, payments, fees. They bounced my account over to Pinnacle collection in February. I had my quarterly dues payments on auto bill pay and it happened to timeout in December and I didn't notice it. My investment is paid in full and I've owned these shares for 20 years.

I just read the ordeal of someone who bought 6000 points for a total of over $28000! plus maintenance fees of over $600 per year. A total rip-off. I bought 6000 points back in 2006 and at the time I bought it because, after a high pressure, don't-take-no-for-an-answer sales ordeal, the salesperson promised me that I could sell my vacation week for much more than the yearly maintenance fees, so it would be a great "investment". He even handed me a sheet with the names and point of contact information for several vendors who would help me with that. This pushed my wife and me over and we decided to go ahead with the purchase even though we knew that we would not be able to use it much ourselves due to our financial situation.

Stayed at my in-laws' Resort (Wyndham Worldmark) March 2016. They said if we sat in on their presentation we would get a free show and 125.00 AE gift card. So we attended it. High Pressure sales, "won't take no for an answer" type. We ended up getting the lowest package - 6000 credits roll over each year. 235.00 a mo for 10 years plus 59.00 a month maintenance/hoa fees. We thought we could handle it at the time. Later that day we got talked into another place, and this place was more affordable, better service, no blackout dates, etc.

Owner for 20 years. All this company cares about is high pressure sales. They either try to force me into presentations while I am trying to enjoy one of the resorts. The only thing I am thankful for is that my credits are paid off. Now I just get to watch my dues, cleaning fees, and any other charges skyrocket at a rate much higher than standard inflation. Not happy either with the late billing and no notices given until after a late fee are generated. What happened to on time billings with due dates.

David, employee number ** of financial department - flat out lied on their accounting processing. Back in 2010 I was the victim of identity fraud, to which my credit card company had reset everything. One downside was on the auto-pay side for my WorldMark account which lapsed the following March. In May I called into WorldMark because I was leaving the US to work abroad, just to make sure everything had been current. I had been told that there were problems with the account. Therein I updated everything with WorldMark and cleared the account of any dues. I also asked if I could input my international telephone number and mailing address, to which the response was that all must be US or Canada based.

I have been an owner since 1998. My maintenance dues are automatically taken out of my account. For 1st time ever, one quarter was late ($263), really. WorldMark sent me to Pinnacle collection. I paid them, their fees, late fees etc. Tried to book for a two day and was told, I still was in collection until I pay Pinnacle the next quarters due that are due in February. It's not even February yet. I use to love WorldMark. Even bought extra credits when I could but ever since Wyndham took over, the quality of services, family centered environment and general way they treat life time members is reprehensible. If I don't recommend this to anyone. BUYER BEWARE! THEY LIE. THEY TAKE Advantage and treat their regular long time members like crap. I only have to pay my quarterly net dues all under $265 and it is still NOT WORTH IT.

Problems w/ booking vacations due to availability. Sales stated it was because of the level in which we were members & higher levels would give more access. Contract cancellation 7 days but could not access the account for 14 days. Fraud?!

We signed up in January 2015, was promised a FREE trip to Hawaii, well that didn't happen (never had any trip) even though we had paid the taxes on it (yes it really wasn't free after all). During the presentation we were feeling maybe this would be good for us - force us to take vacations but after paying $6500 upfront via Paypal and signing by doc u sign, found out it really wasn't for us. They distracted us throughout our signing and we did not realize exactly how much it was going to be costing us.

I am already a WorldMark member and have had a lot of difficulty make reservations due to the long waiting list. I was approach after getting only two out of four days. After telling the sales associate my problems with the company I was assured that by increasing membership I will have no wait time. Two months later I attempted to get a reservation and was told I was lied to. Increasing my membership status does not affect the processing. I called the company and was told to write a letter for review. After faxing several times and mailing a letter I was told I had 7 days to get out of the contract. I have over 13 thousand point that is not used and more in Eva.

We joined Trendwest which sold to WorldMark and have been unhappy ever since Worldmark by Wyndham has owned our vacation membership. Owner educations have become an opportunity for WM sales people to lock you in a room and harass you as much as possible to make you buy more credits. Phone calls are regular from WM sales people as a result of being a member, trying to coerce you into buying more credits. They are rude, bossy, arrogant and downright ridiculous! They offer no help, they just want more money.

As with everything we stay at a WorldMark Resort during check in the sales people are there and they pressure to meet for breakfast. My husband and I decided to listen since it had been a year. After listening we politely told them no and tried to leave. Everyone who says no then gets the "used car salesman technique" and here comes a parade of fast talking people to charm you with their smiles and convincing arguments... Well they believe so. After 4 Hours of saying no, I finally told the man that I appreciated the used car salesman routine but I was done. I guess that made him mad. We were uttered to the exit!