WorldMark TravelShare

WorldMark TravelShare Reviews

San Francisco, CA

About WorldMark TravelShare

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Pros
  • Flexible booking options available
Cons
  • High maintenance fees increase annually

WorldMark TravelShare Reviews

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    Page 2 Reviews 10 - 40

    Reviewed Aug. 23, 2024

    Worldmark by Wyndham is a horrific company. The website, and everything built in and around the company, is set up to confuse, be difficult to capitalize on, and meant to suck as much of your money a sit can while providing as little as possible. ITS' A TRAP - and even after you OWN OUTRIGHT a "valuable" membership, they try and trap you. I get physically sick even thinking about this company. STAY AWAY!!!!

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    Sales & MarketingStaff

    Reviewed Aug. 13, 2024

    I have been a Worldmark owner for 20 years. Until the last few years, I have tremendously enjoyed using my vacation credits all over north America. The clubs are wonderful and family friendly. But now, the experience checking into resorts and constant interruptions in my room throughout our stay from sales representatives trying to upgrade me to VIP status or whatever "deal" or change in resort benefits is making my stays at resorts miserable.

    I recently was held kept from going to my room while my kid was crying with stomach cramps (after we received our keys at reception) by concierge who said my account would be put on hold if I didn't stop at concierge. And then concierge was just a hard push to go to a sales pitch. A pre-sales pitch that took 30 min. I have bypassed these and then treated terribly every time I walked by afterwards. I would tell any prospective owner to run! A hotel is much better.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 13, 2024

    Availability on properties is limited and customer service is horrible. You’ll be on hold FOR HOURS! Yet they’ll constantly have their sales team contact you to sell you more credits. They tell you how great the deal is they are offering, which is higher than the original price paid per credit, but lower than they expect the credits to be in the future. I asked them several times to stop calling and they didn’t listen, so I finally started telling them if they believed so much in the product, I’d sell mine back to them for the original price I paid and they could obviously resell those at a higher rate, right? Crickets. They have no problem taking your money, but have little interest in helping you.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2024

    Like so many have said this is a terrible company to deal with. Their sales force teams should be locked up for fraudulent practices, they are white collar criminals. However saying all that it's possible to learn how to play their game and take advantage. I got 35000 credits on ebay for $300 before closing cost. I took close to 6 month to get the account in my name which is such a joke for a simple transfer. Once I got the account I could not log on for 2 weeks because WM had not change the names on the reservation system. It was still in the original owners name. In fact once I got on, the original owners credit card info was still saved in the booking window with no way for me to delete it. Good thing I'm an honest person and called WM to have it removed.

    Now if you able to book your holidays 12-13 month in advance you find what your looking. Places like Seaside OR are being reserved by people who rerent on VRBO and other vacations sites and not actual owner which I feel Worldmark should restrict because it's not fair to WM owners who actually want to use it, but how can you control this.... Also I find the waiting list works well, just keep checking and sometimes things open up, you just have to be flexible. With Wyndham and Worldmark stop expecting good service, just know going in it's going to suck and embrace the suck. at the end of the day it's still cheaper than hotel night rates with revenge pricing to make up for Covid times. Last thing, here STOP saying yes to Owner Updates. Just say no and enjoy your vacation.... unless you're sadist and enjoy pain or screwing with them.... lol. Best of Luck.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed Aug. 6, 2024

    I'm frustrate sign the contract July 24 and 10 days later they won't let me cancelled it. Just hangup the with one nice representative (very polite) and explained about health issues discovered yesterday. He asks the "Hardship Program". They declined release me from the contract. Someone know if we can file a sue for this company! They said I can cancelled when I pay off over $24,000 for 10,000 credits. I'm not able to do that, need an advice, it's less than a month! Other person recommended Real-estate brokers and give me the numbers. I do not what to do, please hep!

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    Reviewed July 12, 2024

    Negative stars are in order for Worldmark. All the reviews are 100% accurate. It is impossible to book a vacation through this company yet they continue to take their fees. They would rather sell the rooms to non members for more money than the actual owners. This is more of a headache than it's worth.

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    Customer Service

    Reviewed July 9, 2024

    Nontransparent thieves sum up interactions and experience with this motley crew. Give them a question: they can't (or won't) answer you. Ask them to qualify what you get for the money they take from your bank account. They don't. They only offer vague, odd responses that don't make sense. Try and reach anyone for caring or considerate help. It's impossible. Minus -1 Rating!

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    Customer Service

    Reviewed July 2, 2024

    I picked up ownership from my mother and only pay dues now. The dues change, sometimes are charged, then triple charged. Availability is 13 months out and they are usually oversold. They continue to entice buyers into more purchases to get better service as a more credits means - better service? I have spent the last 45 minutes on the phone to rectify inaccurate dues withdrawals. Call 1, waited 20 minutes, then told I would be transferred to finance. Call 2, waited 15 minutes, then told I would still be needed to transfer to finance. Call 3, waited 5 minutes, began to help me, then the line dropped. Into Call 4 for 6 1/2 minutes with no end in sight. This company does not want to help their customers. Worst service ever.

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    Customer Service

    Reviewed June 13, 2024

    I've been a owner of WorldMark for 20 years or more. It started out being called Trend West and it wasn't too bad of a place. Since we'll mark by Wyndham took over bend the worst experience of my life. The rooms are in terrible shape customer service sucks and you can't get into a condo without trying a year in advance. If you just want to get rid of good money and you can just send it to me. LOL you will be happier with what I do with your money then what they will do with your money.

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    Customer Service

    Reviewed May 29, 2024

    With all of these complaints, including my own nightmares. Why can’t we do a class action lawsuit. I’ve been an owner over 20 years and I try to get online and get denied every time so I have to call in. Would somebody please look into their practices and contact the owners. I truly believe they are trying to make us for fit our shares who supported this company all these years. Please let me know… Thank you.

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    Reviewed May 23, 2024

    DO NOT CONSIDER BUYING A WORLDMARK TIMESHARE. The company has declined significantly in the last five years. I used to be able to book lovely trips with my family, but they oversold and they are also taking your properties and listing them on Airbnb and other sites, limiting your availability as an owner. Their website is terrible, and they have made it next to impossible to use bonus time, which used to be the biggest owner perk. Do yourself a favor, don't buy this timeshare! The website sucks, the customer service is terrible.

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    Customer ServiceSales & Marketing

    Reviewed May 16, 2024

    This company is the absolute WORST!! Have been an owner for 10+ years, and between the lies they tell you up front (e.g., “just like buying real estate” [that depreciates by over 90% immediately after purchase!]), the amount of hoops you have to jump through to “make the ownership work for you”, terrible customer service (seriously the worst I’ve ever experienced!), and the aggressive sales tactics that continue every time you stay somewhere (via “Owner Update” presentations), and now tacking on “Special Assessment fees” (above and beyond annual dues… garbage. Nowadays with AirBnb’s & VRBO’s, I would never recommend WorldMark to anyone. If someone is set on purchasing a timeshare, go with Hilton or Marriott.

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    PricePunctuality & SpeedStaffProcess

    Reviewed May 12, 2024

    Worldmark by Wyndham is the absolute worst company in the world. Once you buy into their crap timeshare, you get used and you waste money. Their dues are ridiculous, most of the resorts don't provide wifi free (why? We are owners). When you check-in at any resort, they force you to check in with the front desk, then you have to check-in with the concierge who try to sell you on "meetings" to go buy more points. The process takes way too long, the more points you buy, the more dues you pay. AirBnB/VRBO are way better and cheaper to use than your dues yearly. If you check in before the concierge gets in (I checked in at 0630am one morning), they gave me 1 key and said I had to talk to concierge to get my other keys (i.e. you have to try to be sold on meetings to get your other keys). My partner and I decided 1 key was fine and it's not worth talking to concierge. They deactivate your keys if you don't talk to them.

    This almost made us late for a meeting I had to get to. I didn't have my wallet on me and they treated me like I was a terrorist trying to get into someone's room (the same female that checked me in, recognized us, 12 hours prior wouldn't give me new keys). I had to throw a tantrum and get aggressive with staff and finally they made me a key, walked with me from the main building to the one I was staying at across the street, up to my room, they opened it and stood there till I showed them my license. I had photos of my passport, work ID, and school ID I showed them, but they refused to accept those. They still tried to force me to get sold on meetings. Do not buy into it, you will waste your money and be treated like crap. Also their fire alarms go off in every resort and building every single time you stay. (I've had it at 0600am, 1400pm, etc). No idea why.

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    Price

    Reviewed May 10, 2024

    Never ever do business with Worldmark. It is a nightmare. They lie to you, they tell you things that are not true. You cannot get a reservation when you want one and a lot of the properties are old, outdated, and not kept up. This is the worst decision I’ve ever made and I regret signing up with them every single day. Do not do it!!! Now they are charging “special assessment fees” due to costs when people can’t even afford basic things right now. It’s absolutely ridiculous.

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    Contract & TermsPrice

    Reviewed April 19, 2024

    WorldMark by Wyndham lied and deceived us into signing a contract. They fraudulently opened a credit card in our names and put $7309.80. While doing a monthly check on our credit we came across this charge and our jaws dropped. In addition to this little piece of fraud, they also told us we were making a real estate investment, and we could generate rental income to pay for the timeshare. I can’t believe we fell for that one – timeshares are practically worthless. By the way, their resorts are NOT exclusive to their owners as we were told. Worldmark rents their rooms across just about every travel platform online for significantly cheaper than what we pay as owners. Please…take my advice and avoid Worldmark, in fact avoid all timeshares as you will enter into a contract for life and be forever indebted to them.

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    Staff

    Reviewed April 5, 2024

    We have been members for over 20 years!!!! When we started this, it was awesome, now, not so much. I can NEVER book the resorts I want, even if I get on within seconds of them "being released". My fees keep going up and my experience keeps getting worse! Even resorts we used to be able to book are no longer available. They don't care about their owners, once you're in, you are nothing!

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    Customer ServicePunctuality & Speed

    Reviewed March 27, 2024

    Taking the time to read reviews on several different different sites, I’m in the vast majority that Feels they were tricked or pressured into being financially exploited. My question to Worldmark, is there definition of taking pride in owner satisfaction. I’ve been a member since 2003. Never been late for a payment, I felt tricked into $150.00 by not “opting out” of owner protection. I seen what I did, and was talking to a Walmart planning guide in less than five minutes. Three months later and more phone calls than I can count they’re going to lose a loyal owner. If giving me my $150 back is not considered their number one priority of “owner satisfaction” what is?

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    Reviewed March 26, 2024

    We are Worldmark owners since 2009 and recently purchased more points, which we have done upgrades over the years. Instead of adding to our existing account they opened a new account and put the points in it. Now instead of being a silver elite owner we are in the lowest owner of two accounts. They want me to pay another $400.00 to correct their mistake. If we were to do it all over again knowing the things we have been going through I wish we would have run away.

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    Reviewed March 12, 2024

    STAY AWAY!!! Liars. It’s a scheme of the century. Please stay away. We’ve been members for 18 years and our credit card got expired - We missed three payments, and they put us on collection without any notice. Without any notice!!!

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    Online & App

    Reviewed March 3, 2024

    The website is a joke, it tells you rooms are available & they are not, when you call in to the reservation line, I am told, "Oh it's a ghost room...." It's also really hard to navigate through the website... Fix it.

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    Staff

    Reviewed Feb. 27, 2024

    Me and my husband were trapped from the street by a sales rep for Wyndham WorldMark and offered free lunch, $50 gift card and 1 week of vacation to go listen to a presentation. She insisted on we did not need to buy anything then took $40 as a reservation deposit. We went to see the presentation, it was about the timeshare service they tried to sell, we were not interested. They all acted weird when we turned down 5 different offers they presented. At the end, they did not give any gifts and did not refund us our reservation fee. I was furious, but when I read comments here I am lucky I only lost $40. This is a very big company, I am still amazed how can they stay in business with that level of fraud. Stay away. They are big time scammers.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 7, 2024

    I own 20,000 points with WorldMark. About 8 months ago, I bought an additional 10,000 to go to a higher tier. But now 8 months later, they still haven’t added the new points to my original account. Don’t trust them.

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    Sales & MarketingPrice

    Reviewed Feb. 1, 2024

    Unfortunately I have Worldmark Timeshare. I would like to use it, but they do not own property in many of the places that I want to visit, so you must "trade". The cost of getting a membership with RCI, and the exchange fee, is about the same cost as just going online, and getting a condo, hotel stay, etc. without any Timeshare. The annual cost of the timeshare fees continue to rise. I haven't used my timeshare for years! Go to one of their rambling sales pitches, and they'll sell you the timeshare for $$$. So I asked the company if they would buy my shares back, and they said they won't give us anything for it. So basically the timeshare is worthless!!!

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    Customer ServicePriceStaff

    Reviewed Jan. 10, 2024

    We joined Worldmark approximately 20 years ago. It was a good company back then. Now it's horrible, they do not care about their owners. It is hard to get in when we want a weekend. Also maintenance fees keep going up along with housekeeping fees. And now we were booked to go to Leavenworth, Wa for 3 nights (not the 5 nights like we usually go for because we couldn't get a room for the weekend). Anyway, when we got to the pass it was closed so we had to turn around. I called to cancel our reservation and was told they couldn't give back our 1800 pts because I didn't buy the travel insurance. Apparently, just another cost they've added!! If I could I wouldn't have given this company even 1 star at this point. So sorry we ever bought into this travelshare.

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    Customer ServiceStaff

    Reviewed Dec. 29, 2023

    I have been trying to transfer ownership of my timeshare to another member since August. It is now about to be JANUARY and it is still not completed. They just told me it could take another 12 weeks to change the name. Unbelievably bad customer service. I am not sure if it is a staffing issue, or if they just do not care. Could be both! Meanwhile, they have charged me $475 in fees, that would have went to the new owner, if they had just transferred it. I cannot wait to be free of this absolute nightmare. PLEASE RUN!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

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    Customer Service

    Reviewed Dec. 18, 2023

    I am very unhappy with how I am being treated. I have been a member for about 20 years. I had fraud on my credit card around 8/23. I was on autodraft. I tried to set it up myself. I did not notice that it not go through. You then sent me to collections after 20 years. YOU ARE TREATING ME LIKE DIRT! I now have been charged about $70 for fees for not paying. This is no ways to treat a long time customer. Now, I want to create a new auto draft, but I want to make sure that it is done correctly. I am on hold right now. With no music. I tried to call back and speak with a supervisor after I paid these extra fees. You transferred me back to Blackwell. You are acting EVIL! I looked to provide a Google Review and I guess that you do not want any BAD REVIEWS. Because, that is what I want to tell the world about your company. Brent **. Please solve this.

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    Staff

    Reviewed Nov. 27, 2023

    If you are considering buying their timeshare, run the other way. I have been an owner for years. They are pathetic, and incapable of service. I couldn't speak more strongly about not investing your money with them. Resist the urge. You will regret it!!

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    Contract & TermsPrice

    Reviewed Nov. 16, 2023

    Do not purchase a timeshare from Worldmark by Wyndham. They are currently worth NOTHING compared to how much they charge these days. I cannot speak for other timeshare companies, but I can speak about my experience with Worldmark. They made false selling points to convince us into purchasing a timeshare that we were told costs around $20,000. (While writing this, I went back to check our contract to see the amount, and it is actually over $31,000, which was never disclosed.) This presentation took 4.5 hours and when it came time to sign the contract…5 MINUTES! We were happy at the time to get out of there, but that was our undoing because they failed to disclose the maintenance fees. They also told us we could earn money by renting out our timeshare in the years we couldn’t travel and that this was a wise investment.

    There wasn't any mention of "buyers remorse" cancellation period. When we finally reviewed our paperwork when we got home (because you don't want to look at documents while you're on vacation), we had already passed the date. There are very few resorts in Canada so if you're Canadian, it will cost you a fortune to get to a resort. You'll be too stressed out about the money you spent to enjoy yourself. We couldn’t be more unhappy with this purchase.

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    Sales & MarketingPrice

    Reviewed Oct. 31, 2023

    How is this even legal? They lie and omit key information. I sure hope people don’t actually fall for their scam. Do your research before you sign anything. I can’t recommend them at all as it’s a total scam. Run your numbers and it will cost you double anywhere else.

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    Reviewed Sept. 30, 2023

    Recently I received paperwork in the mail, I had my granddaughter read it for me and explain to me what it was because I seen it said "Justice Court". After she read it, she told me that it was basically saying that I am being sued for a credit card by this company. A credit card that I never used might I add. The first one they sent me I lost it and I told them about it when they asked me about it. So they decided to send another one. But I still never used it. There was no need for me to use it. So here I am now being sued for something I never used.

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    WorldMark TravelShare Company Information

    Company Name:
    WorldMark TravelShare
    Website:
    www.worldmarktheclub.com