WorldMark TravelShare

WorldMark TravelShare Reviews

San Francisco, CA

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WorldMark TravelShare Reviews

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    Page 2 Reviews 10 - 40
    Customer Service

    Reviewed May 29, 2024

    With all of these complaints, including my own nightmares. Why can’t we do a class action lawsuit. I’ve been an owner over 20 years and I try to get online and get denied every time so I have to call in. Would somebody please look into their practices and contact the owners. I truly believe they are trying to make us for fit our shares who supported this company all these years. Please let me know… Thank you.

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    Reviewed May 23, 2024

    DO NOT CONSIDER BUYING A WORLDMARK TIMESHARE. The company has declined significantly in the last five years. I used to be able to book lovely trips with my family, but they oversold and they are also taking your properties and listing them on Airbnb and other sites, limiting your availability as an owner. Their website is terrible, and they have made it next to impossible to use bonus time, which used to be the biggest owner perk. Do yourself a favor, don't buy this timeshare! The website sucks, the customer service is terrible.

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    Customer ServiceSales & Marketing

    Reviewed May 16, 2024

    This company is the absolute WORST!! Have been an owner for 10+ years, and between the lies they tell you up front (e.g., “just like buying real estate” [that depreciates by over 90% immediately after purchase!]), the amount of hoops you have to jump through to “make the ownership work for you”, terrible customer service (seriously the worst I’ve ever experienced!), and the aggressive sales tactics that continue every time you stay somewhere (via “Owner Update” presentations), and now tacking on “Special Assessment fees” (above and beyond annual dues… garbage. Nowadays with AirBnb’s & VRBO’s, I would never recommend WorldMark to anyone. If someone is set on purchasing a timeshare, go with Hilton or Marriott.

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    PricePunctuality & SpeedStaffProcess

    Reviewed May 12, 2024

    Worldmark by Wyndham is the absolute worst company in the world. Once you buy into their crap timeshare, you get used and you waste money. Their dues are ridiculous, most of the resorts don't provide wifi free (why? We are owners). When you check-in at any resort, they force you to check in with the front desk, then you have to check-in with the concierge who try to sell you on "meetings" to go buy more points. The process takes way too long, the more points you buy, the more dues you pay. AirBnB/VRBO are way better and cheaper to use than your dues yearly. If you check in before the concierge gets in (I checked in at 0630am one morning), they gave me 1 key and said I had to talk to concierge to get my other keys (i.e. you have to try to be sold on meetings to get your other keys). My partner and I decided 1 key was fine and it's not worth talking to concierge. They deactivate your keys if you don't talk to them.

    This almost made us late for a meeting I had to get to. I didn't have my wallet on me and they treated me like I was a terrorist trying to get into someone's room (the same female that checked me in, recognized us, 12 hours prior wouldn't give me new keys). I had to throw a tantrum and get aggressive with staff and finally they made me a key, walked with me from the main building to the one I was staying at across the street, up to my room, they opened it and stood there till I showed them my license. I had photos of my passport, work ID, and school ID I showed them, but they refused to accept those. They still tried to force me to get sold on meetings. Do not buy into it, you will waste your money and be treated like crap. Also their fire alarms go off in every resort and building every single time you stay. (I've had it at 0600am, 1400pm, etc). No idea why.

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    Price

    Reviewed May 10, 2024

    Never ever do business with Worldmark. It is a nightmare. They lie to you, they tell you things that are not true. You cannot get a reservation when you want one and a lot of the properties are old, outdated, and not kept up. This is the worst decision I’ve ever made and I regret signing up with them every single day. Do not do it!!! Now they are charging “special assessment fees” due to costs when people can’t even afford basic things right now. It’s absolutely ridiculous.

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    Contract & TermsPrice

    Reviewed April 19, 2024

    WorldMark by Wyndham lied and deceived us into signing a contract. They fraudulently opened a credit card in our names and put $7309.80. While doing a monthly check on our credit we came across this charge and our jaws dropped. In addition to this little piece of fraud, they also told us we were making a real estate investment, and we could generate rental income to pay for the timeshare. I can’t believe we fell for that one – timeshares are practically worthless. By the way, their resorts are NOT exclusive to their owners as we were told. Worldmark rents their rooms across just about every travel platform online for significantly cheaper than what we pay as owners. Please…take my advice and avoid Worldmark, in fact avoid all timeshares as you will enter into a contract for life and be forever indebted to them.

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    Staff

    Reviewed April 5, 2024

    We have been members for over 20 years!!!! When we started this, it was awesome, now, not so much. I can NEVER book the resorts I want, even if I get on within seconds of them "being released". My fees keep going up and my experience keeps getting worse! Even resorts we used to be able to book are no longer available. They don't care about their owners, once you're in, you are nothing!

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    Customer ServicePunctuality & Speed

    Reviewed March 27, 2024

    Taking the time to read reviews on several different different sites, I’m in the vast majority that Feels they were tricked or pressured into being financially exploited. My question to Worldmark, is there definition of taking pride in owner satisfaction. I’ve been a member since 2003. Never been late for a payment, I felt tricked into $150.00 by not “opting out” of owner protection. I seen what I did, and was talking to a Walmart planning guide in less than five minutes. Three months later and more phone calls than I can count they’re going to lose a loyal owner. If giving me my $150 back is not considered their number one priority of “owner satisfaction” what is?

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    Reviewed March 26, 2024

    We are Worldmark owners since 2009 and recently purchased more points, which we have done upgrades over the years. Instead of adding to our existing account they opened a new account and put the points in it. Now instead of being a silver elite owner we are in the lowest owner of two accounts. They want me to pay another $400.00 to correct their mistake. If we were to do it all over again knowing the things we have been going through I wish we would have run away.

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    Reviewed March 12, 2024

    STAY AWAY!!! Liars. It’s a scheme of the century. Please stay away. We’ve been members for 18 years and our credit card got expired - We missed three payments, and they put us on collection without any notice. Without any notice!!!

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    Online & App

    Reviewed March 3, 2024

    The website is a joke, it tells you rooms are available & they are not, when you call in to the reservation line, I am told, "Oh it's a ghost room...." It's also really hard to navigate through the website... Fix it.

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    Staff

    Reviewed Feb. 27, 2024

    Me and my husband were trapped from the street by a sales rep for Wyndham WorldMark and offered free lunch, $50 gift card and 1 week of vacation to go listen to a presentation. She insisted on we did not need to buy anything then took $40 as a reservation deposit. We went to see the presentation, it was about the timeshare service they tried to sell, we were not interested. They all acted weird when we turned down 5 different offers they presented. At the end, they did not give any gifts and did not refund us our reservation fee. I was furious, but when I read comments here I am lucky I only lost $40. This is a very big company, I am still amazed how can they stay in business with that level of fraud. Stay away. They are big time scammers.

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    Punctuality & Speed

    Reviewed Feb. 7, 2024

    I own 20,000 points with WorldMark. About 8 months ago, I bought an additional 10,000 to go to a higher tier. But now 8 months later, they still haven’t added the new points to my original account. Don’t trust them.

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    Sales & MarketingPrice

    Reviewed Feb. 1, 2024

    Unfortunately I have Worldmark Timeshare. I would like to use it, but they do not own property in many of the places that I want to visit, so you must "trade". The cost of getting a membership with RCI, and the exchange fee, is about the same cost as just going online, and getting a condo, hotel stay, etc. without any Timeshare. The annual cost of the timeshare fees continue to rise. I haven't used my timeshare for years! Go to one of their rambling sales pitches, and they'll sell you the timeshare for $$$. So I asked the company if they would buy my shares back, and they said they won't give us anything for it. So basically the timeshare is worthless!!!

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    Customer ServicePriceStaff

    Reviewed Jan. 10, 2024

    We joined Worldmark approximately 20 years ago. It was a good company back then. Now it's horrible, they do not care about their owners. It is hard to get in when we want a weekend. Also maintenance fees keep going up along with housekeeping fees. And now we were booked to go to Leavenworth, Wa for 3 nights (not the 5 nights like we usually go for because we couldn't get a room for the weekend). Anyway, when we got to the pass it was closed so we had to turn around. I called to cancel our reservation and was told they couldn't give back our 1800 pts because I didn't buy the travel insurance. Apparently, just another cost they've added!! If I could I wouldn't have given this company even 1 star at this point. So sorry we ever bought into this travelshare.

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    Customer ServiceStaff

    Reviewed Dec. 29, 2023

    I have been trying to transfer ownership of my timeshare to another member since August. It is now about to be JANUARY and it is still not completed. They just told me it could take another 12 weeks to change the name. Unbelievably bad customer service. I am not sure if it is a staffing issue, or if they just do not care. Could be both! Meanwhile, they have charged me $475 in fees, that would have went to the new owner, if they had just transferred it. I cannot wait to be free of this absolute nightmare. PLEASE RUN!!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

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    Customer Service

    Reviewed Dec. 18, 2023

    I am very unhappy with how I am being treated. I have been a member for about 20 years. I had fraud on my credit card around 8/23. I was on autodraft. I tried to set it up myself. I did not notice that it not go through. You then sent me to collections after 20 years. YOU ARE TREATING ME LIKE DIRT! I now have been charged about $70 for fees for not paying. This is no ways to treat a long time customer. Now, I want to create a new auto draft, but I want to make sure that it is done correctly. I am on hold right now. With no music. I tried to call back and speak with a supervisor after I paid these extra fees. You transferred me back to Blackwell. You are acting EVIL! I looked to provide a Google Review and I guess that you do not want any BAD REVIEWS. Because, that is what I want to tell the world about your company. Brent **. Please solve this.

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    Staff

    Reviewed Nov. 27, 2023

    If you are considering buying their timeshare, run the other way. I have been an owner for years. They are pathetic, and incapable of service. I couldn't speak more strongly about not investing your money with them. Resist the urge. You will regret it!!

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    Contract & TermsPrice

    Reviewed Nov. 16, 2023

    Do not purchase a timeshare from Worldmark by Wyndham. They are currently worth NOTHING compared to how much they charge these days. I cannot speak for other timeshare companies, but I can speak about my experience with Worldmark. They made false selling points to convince us into purchasing a timeshare that we were told costs around $20,000. (While writing this, I went back to check our contract to see the amount, and it is actually over $31,000, which was never disclosed.) This presentation took 4.5 hours and when it came time to sign the contract…5 MINUTES! We were happy at the time to get out of there, but that was our undoing because they failed to disclose the maintenance fees. They also told us we could earn money by renting out our timeshare in the years we couldn’t travel and that this was a wise investment.

    There wasn't any mention of "buyers remorse" cancellation period. When we finally reviewed our paperwork when we got home (because you don't want to look at documents while you're on vacation), we had already passed the date. There are very few resorts in Canada so if you're Canadian, it will cost you a fortune to get to a resort. You'll be too stressed out about the money you spent to enjoy yourself. We couldn’t be more unhappy with this purchase.

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    Sales & MarketingPrice

    Reviewed Oct. 31, 2023

    How is this even legal? They lie and omit key information. I sure hope people don’t actually fall for their scam. Do your research before you sign anything. I can’t recommend them at all as it’s a total scam. Run your numbers and it will cost you double anywhere else.

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    Reviewed Sept. 30, 2023

    Recently I received paperwork in the mail, I had my granddaughter read it for me and explain to me what it was because I seen it said "Justice Court". After she read it, she told me that it was basically saying that I am being sued for a credit card by this company. A credit card that I never used might I add. The first one they sent me I lost it and I told them about it when they asked me about it. So they decided to send another one. But I still never used it. There was no need for me to use it. So here I am now being sued for something I never used.

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    Sales & MarketingStaff

    Reviewed Sept. 22, 2023

    WorldMark you should be ashamed. WorldMark invited us into a timeshare presentation as we were staying as a guest of a family member. There were a number of lies and misdirections from the beginning. They try and sweet talk you at every turn. As a 'gift' for attending the meeting they said we could have a 7 day cruise out of our port of choice for FREE! Wow, that's amazing right? I wish. The next morning we went to sign paperwork and noticed that you are required to pay $150 in taxes and the only ports available are out of Florida, hardly a deal when it costs $700 to fly from the West Coast. NEXT. On multiple occasions we told the sales team we weren't interested, perhaps we could have been more deliberate in our direction, regardless. We set our timer for 90min and I messed up when we didn't walk out after that time, but here is where they messed up big time and lost any remaining respect.

    A) They made misogynistic comments towards my partner essentially regarding who's "the boss" around the house.
    B) They made inappropriate comments in regards to our marital status, which is irrelevant.
    C) Tried to make me feel bad for not investing into this ** to create memories for my partner.

    D) the sales lead taunted essentially for not having left already after I'd said no 15x.

    And you know what? When he said, "you should regret not doing this for her'. I snapped. I said, "** this, let's go." And they didn't like my 'cussing'. As we go to walk towards the elevator, he rushed ahead and physically places himself between me and my partner. I tell the sales rep we are leaving and he tries to stop me. He becomes so irate that he threatens to say he will leave a note on my family member's account. What a terrifying company. Holy smokes.

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    Contract & TermsSales & MarketingStaff

    Reviewed Sept. 15, 2023

    If you are thinking about purchasing WorldMark by Wyndham- DON'T DO IT! Their sales teams lie and promise benefits that don't even exist. You can rescind your contract but it takes months of constant calling to get things straightened out. You share your experience with their management team and nothing gets corrected or addressed. Before it became WorldMark by Wyndham it was a great company. If you really want to own WorldMark credits buy on the secondary market - you will save a ton of money and the only difference is you can't use the credits to book Wyndham properties (no big loss) or use them for purchasing cruises or other travel that you can find cheaper anyway.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Aug. 29, 2023

    I have been an owner since 2002 and bought through Trend West. I didn't purchase it for an "investment". I purchased it for VACATIONS. When I first bought in I absolutely LOVED IT! Best INVESTMENT ever, because my investment is in my family & traveling and making memories NOT making money with this one. I have seen a lot of changes in the past 20 plus years, & I will admit not all great ones for us as owners. The first few years were great. With Bonus time, Fax time, Monday madness and Inventory Specials, I never had an issue getting in. Because we were owners we could do what we want with the properties. It semi backfired...Like everything people catch on and unfortunately "MEGA" owners bought in. They booked the units and rented them out on VRBO, etc. (which they still do), which made it harder to get in.

    For whatever reason they invited WYNDHAM to manage us. That is when the changes happened and as owners we felt like they were in it for money (which they probably are). The good news is...The points you purchase NEVER change. The points used to book resorts NEVER change so you can always go the places you originally loved. What has changed are the Maintenance fees. They started out about 5 cents per point so 20,000 points used to cost about $1000 per year. 20 years later they are a little over 9 cents per point for over $1800.00 per year. Maintenance fees cover our property taxes, insurance, all the staff at each resort, landscape maintenance, new furniture & updated appliances, repairs & Updates for the units. Costs do go up, so I have accepted that.

    BTW I have 20,000 points which gives me a 1 bedroom luxury unit for 2 weeks pretty much anywhere, EVERY year! I normally use 10000 for Hawaii and 10000 for Mexico. Great resorts for basically $900.00 per week! It's still a better deal than a hotel. Yes, being a long time owner means changes and I am not happy with a lot of the changes, but I am still a happy owner. I still enjoy the perks of the specials.

    What I would say to owners that can't get in the units is you have to PLAN your vacations in advance. If you wait until the last minute, yes, the units are booked. We have a 13 month window. I have NEVER had an issue getting my vacations booked. I might not always get the last minute stuff but I am flexible, get on the waitlist & usually get in. You have to learn the "tricks" and it can be a great thing.

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 28, 2023

    If you are thinking about WorldMark- DON'T DO IT! This is one of the biggest scams. They lied and didn't give me everything they promised. I couldn't just have someone help me with their system-they made me sign up for one of their sales pitches in order to get someone to help me. Worldmark is sold out 90% of the time. You must pay for RCI-which I was not told when I purchased. Between the monthly fees -I could have have an amazing vacation without Worldmark. You can find rooms cheaper without having Worldmark. They will continue to harass you about sales-always trying to get you to upgrade the top level where they really suck you dry. They call nonstop about owner weekends. Why on earth would you want to use your points for one of their owner weekends? Plus those weekends include---you guessed it. A SALES PITCH. If you think car sales people are sneaky-you have not yet dealt with Worldmark.

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    Sales & Marketing

    Reviewed Aug. 27, 2023

    This presentation is a scam and they take your information and sign you up for a credit card. They never indicated why they need your information other than to see what you’re eligible for. Do not go.

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    Contract & TermsPriceStaff

    Reviewed July 2, 2023

    They will mislead and outright lie to get you to their presentations. The salesmen are VERY good so BEWARE! You can get better deals, better proximity, availability and often even nicer places on vrbo etc DO NOT BUY THIS!!! They will tell you you can sell it back if you dont like it but thats NOT true! You should get a lawyer to help you read your contract before buying if you really think you want to- but they won’t even let you do that because they say you have to buy that day or the price goes up.

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    Customer ServiceStaff

    Reviewed June 29, 2023

    I am currently on the phone with customer service. Wow. Totally incompetent. I agree with everyone else. Customer service has gone way downhill. I have been dealing with an issue since 2021. I was told a supervisor would be put on the call. Nope. The rep came back on, and wanted to create a service ticket. Did I mention I've been dealing with the "service ticket" for over a year, and they haven't dealt with the original one yet? Back on hold waiting for the supervisor. Back on hold. The supervisor that I was told would be on the line, has now become a 24 minute wait. Back soon.

    Waited for 50 minutes to get the supervisor. She currently is not speaking, however, I can hear her breathing. Hopefully she is not having some sort of medical emergency. She's a pro at sighing, I can tell you that. I wish I could post audio so people can hear how ridiculous this is. Pretty sure I am on mute. Unbelievable. Back and forth with "hello," and eventually she hung up. Calling back now.... I think we all know how this will more than likely play out, based on the other reviews. It's too bad you can't give negative stars.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 24, 2023

    I'm an authorized user on my parent's account. They added me as they are aging and not able to travel as easily anymore. They are end of life planning and wanted us to be able to utilize their timeshare (which they have had for decades) and they are platinum...which for the moment is their top tier, but the company will just add another tier and push for more money. My parents have spent tens of thousands of dollars already, not including monthly "maintenance fees". We've gone to the presentations, be prepared to spend a lot of time at the sales-pitch (not worth it, regardless of the "gift"). My go-to plan is to tell them we're done & if they won't return our keys, they'll be warned about unlawful imprisonment.

    Finding resort availability where you want to go is a joke, it's next to impossible. When we mentioned that at the presentation, we were met with the response, "well, you're not doing it right." We told them that we wanted to be able to just go onto the website and make reservations. They responded that the way to do it properly is to call the phone number we have for the concierge service. That's not what we want...we want to login to the website, find a resort, and make reservations. They implied we were idiots for wanting to book resorts online.

    My mom made reservations for my daughter to stay in NY. She did this through a call. They reserved the room but a few days later called and said she doesn't have enough points for that property so they changed her reservation to another property. Then, a few days later, she got a call back and was told that the first property is not cancellable. They changed the reservations back and "borrowed" points from the following year.

    When my daughter checked reviews for the location, they were terrifying....one review said that someone gained entry into their room in the middle of the night, using a key card. Scary stuff...they managed to chase the person away, but the property is clearly unsafe. Mom called the number to try to talk with someone about the concern. They gave a number to call the hotel. That number went to someone who had no association to the property. They called a multitude of numbers and were unable to reach anyone.

    With the fact that we couldn't get ahold of the hotel and the horrible reviews and the safety concerns, I took over. I called the number and spoke with a woman and explained the situation. I asked if it was possible to change hotels & that I understood my mom had been told that it was non-refundable which I understood but due to the safety concern, we wanted to see if it could be fixed. We were told that it wouldn't be a problem and that it WAS refundable. My daughter found another property to stay at and made the reservation there.

    After we knew my daughter had reservations for a hotel, I spoke with the woman that promised that we could cancel and was told that it wasn't refundable after all. I told her that is NOT what she had told us and that we had made other arrangements & now we were double booked. She said she'd talk with her manager, 10 minutes later she said she spoke with the manager and they would not honor the promise that was made. I was so frustrated, I ended the call.

    I called back later and got a very rude woman who told me "too bad, non refundable is non refundable". I told her that we had been promised that we could cancel, SHE escalated and started to yell at me...literally YELL (I work in a position where I work with difficult people all day long, there is no excuse for her behavior at all). I asked to speak with a manager, she told me that wasn't possible. I asked again to speak with a supervisor, she told me that the protocol for speaking to a supervisor was for them to email a form to me which I would have to fill out and send back & then the supervisor would call "when they are able," which could be several weeks (after the NY trip). We left a multitude of messages about the concerns and never heard anything from them after the call with that very rude woman. This is their common practice...if you have a complaint, they will not call back. If you want to buy more, you get a call & fast.

    We went to NOLA not long ago. My husband & I arrived a few hours before my parents (different flight). The property would not let us check in even though I'm an authorized user and was on the room. They said they needed to talk with the owners. I explained they were literally in the air flying at that point. I ended up calling the concierge number and explaining the situation. They said they could fix it so we could check in but they would, you guessed it, charge us an additional fee. We paid the fee and checked in....it should be noted, we would've wandered and waited for my parents to arrive but they would not hold our luggage so we'd be wandering with several pieces of luggage.

    The resorts are fine, if you are able to get in. Nothing spectacular, nothing terrible. By the time you pay maintenance fees, housekeeping, resort, and other fees, it's actually easier and cheaper to schedule a hotel on your own. My husband is an auditor, he did the math....even staying in an upper tier hotel, it's less expensive than the timeshare. We've been horribly disappointed, like I said, the resorts are generally fine, but that is as close to a positive as I can give on this company.

    My folks have the paperwork ready for exiting. It was an easy decision to tell them we don't want to inherit the money-sucking company that doesn't value honesty at all. We'd rather not deal with people who don't care about their "owners" and whose only goal is to sell, sell, sell. The more people that buy in, the more people trying to get into the resorts, the less likely it is to be able to schedule the property you want to stay at. You may be able to get a weekend getaway for lesser used resorts, but that's next to impossible for my family due to work schedules. Do yourself a favor, do not fall for the timeshare sale. You're much better off with AAA or making reservations on your own.

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    CoverageStaff

    Reviewed May 14, 2023

    They call it vacation ownership. But what they don't tell you is that you're signing a deed like it's a home purchase. This is far from the truth. But if you sign all these documents they've covered their bases to be able to collect any amount of money they can from you including all of the continued maintenance fee increases. We never upgraded the whole time we signed for this which was 6,000 credits. But they continued to raise our maintenance fees. If you pay their so called mortgage off they'll take it back to screw someone else into buying it. But they will never give you a dime for it. If you still owe on their so called mortgage you are obligated to pay because again you're signing a deed. That's where they're lying to people.

    If there is ever another lawsuit on this business, I want to be notified of it. They don't care about people, it"s only about lining their own pocketbooks. If you have one of these never upgrade you are just putting yourself into a higher owing money situation with them. DON'T do it!!!! Better yet don't even go to any meetings you might be invited to, that's my opinion. Save yourself and your hard earned money from an obligation that you would be obligated to pay, if you sign up for this thing.

    I hope this helps anyone that might be considering one. You will never own this, you will be paying for the rest of your life and when you die, your children or other heirs will be on the hook to pay for it. Just don't do it. You own nothing. They own the resorts and your pocketbook. That's my review on any timeshare. It's CROOKED to the CORE in their financial gain only. Consumer Affairs please do email me if ever a new lawsuit becomes available. We want to be a part of it. Thanks.

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    WorldMark TravelShare Company Information

    Company Name:
    WorldMark TravelShare
    Website:
    www.worldmarktheclub.com