WorldMark TravelShare

If I could rate the company lower I would. We were sold a trial to test out the timeshare under false pretenses and when we called to try and fix the situation they took months to figure out what they planned to do. We were told different stories from each person we talked with on their support team. When we purchased our contract we asked which locations it was available to be used at and wrote down the one that was most convenient for our family.

They are all a bunch of liars and we fell for it hook, line and sinker. Their customer service is horrible. We have been trying for 3 years to get some changes done. Don't fall for this company, they don't care about anything except the dollar.

We have been owners for 22 years. We started out with 6K (the minimum in 2001). We were given a book with phone numbers and sent on our way. While in San Diego, we decided we needed more points to be able to travel to other locations, so we upgraded and signed up for Travel Share (Silver Elite). After a few years, we decided to drop TS as a complete waste of our money. With 20K points we could go anywhere we wanted (and did), and we got our free wifi and a movie ticket. We never once used the movie tickets other than to give them to young families. We looked into going on a cruise, but that turned out to be way more expensive than going directly to the cruise line.

We have been owners of WorldMark for many years. We've enjoyed the vacations we've taken. Ever since Wyndham took over they've gone downhill. All they say is buy more points, buy more points, buy more points. They don't get the message. We say put us on a no call list.. then they call and want us to buy more points. We gave our daughter a weekend at 1 of the resorts and they took up so much of her time and would not listen to the fact she was not interested or doesn't even qualify to buy what they offer. They will hold your room key while they pester you. We have had to be very forceful when we check in so we can go to our room. I am horrified with the new "improved" website. What a nightmare! I'm looking forward to getting away in a couple weeks but also stressed because I know what I'm going to be dealing with.

Fees, Fees Fees, parking fees, Wi-Fi fees, movie fees, monthly fees…even when the timeshare is fully paid for!! Fees for housekeeping if you vacation more than 2x even though they sell you credits, you still have to pay for housekeeping!! Fees now if you let the kids use it!!! It’s ridiculous now and NONE of this is mentioned when they sell it. But I love the resorts. Smh.

I have been a WorldMark owner for 21 years and have enjoyed their properties in the past. But, they have changed and not for the better. As owners, you are at their whim to do whatever they want and not hold up their word on anything. They make changes and you have to live with it. These are the reasons for this negative review:

This is what I think of WorldMark by Wyndham!!!! The new website that was rolled out several months ago is way beyond awful and totally unusable in comparison to the awesome site we had before. And then to top everything off it has not worked for me for over 6 days now. Everything I have had to do with my account had to be handled with calls to Owner Resolutions. That included making a reservation, adding a guest name and setting up a credit transfer (by the way the online credit transfer does not work). When will you the board for WorldMark realize, we owners are the most important part of WorldMark The Club????

On a weekend vacation, sales predators pressured us to go into the presentation. The presentation was not only 90 minutes, as promised. It was multiple hours because no one would let us leave when we kept saying no, we can't afford this and don't want it. They explain to me that it will be the best investment of my life. Secure vacations for my children for life and me for life at a meager cost. Offered gifts and extra bonuses. Three sales team members tried to sell, each putting on more pressure, and felt the last man was very rude and angry. Offer a one-time opportunity to buy more credits at a lower price. Credits would go up in value over time, and would never need to buy more. Promise to make money with my timeshare by renting it, and dues will pay themselves by renting it.

I have been a WorldMark owner for over 20 years and it is the worst thing I have ever done. They pull you in with promises of how you can use your points for so many things, but then make it nearly impossible to book anything. Then, once you do - you are charged additionally for cleaning fees, exchange fees and have to pay those not only to Worldmark but to the "exchange property" as well. After our last visit (which we had to pay nearly $400 in fees for in addition to what Worldmark already gets from me), they sent me a bill for $120 for "additional exchange related charges". No explanation of what it was for.

We have been owners with Worldmark for 22 years and totally loved it until recently after Covid. Service has been terrible - customer service has been unreachable and maintenance fee's way too high. It has become a ordeal trying to book on a website that has been changed and has put us through all sorts of complications just to book a resort, when we was finally able to book a resort after a few months of just forgetting about it all the resorts are taken.