San Francisco, CA
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WorldMark TravelShare Reviews
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I'm an authorized user on my parent's account. They added me as they are aging and not able to travel as easily anymore. They are end of life planning and wanted us to be able to utilize their timeshare (which they have had for decades) and they are platinum...which for the moment is their top tier, but the company will just add another tier and push for more money. My parents have spent tens of thousands of dollars already, not including monthly "maintenance fees". We've gone to the presentations, be prepared to spend a lot of time at the sales-pitch (not worth it, regardless of the "gift"). My go-to plan is to tell them we're done & if they won't return our keys, they'll be warned about unlawful imprisonment.
Finding resort availability where you want to go is a joke, it's next to impossible. When we mentioned that at the presentation, we were met with the response, "well, you're not doing it right." We told them that we wanted to be able to just go onto the website and make reservations. They responded that the way to do it properly is to call the phone number we have for the concierge service. That's not what we want...we want to login to the website, find a resort, and make reservations. They implied we were idiots for wanting to book resorts online.
My mom made reservations for my daughter to stay in NY. She did this through a call. They reserved the room but a few days later called and said she doesn't have enough points for that property so they changed her reservation to another property. Then, a few days later, she got a call back and was told that the first property is not cancellable. They changed the reservations back and "borrowed" points from the following year.
When my daughter checked reviews for the location, they were terrifying....one review said that someone gained entry into their room in the middle of the night, using a key card. Scary stuff...they managed to chase the person away, but the property is clearly unsafe. Mom called the number to try to talk with someone about the concern. They gave a number to call the hotel. That number went to someone who had no association to the property. They called a multitude of numbers and were unable to reach anyone.
With the fact that we couldn't get ahold of the hotel and the horrible reviews and the safety concerns, I took over. I called the number and spoke with a woman and explained the situation. I asked if it was possible to change hotels & that I understood my mom had been told that it was non-refundable which I understood but due to the safety concern, we wanted to see if it could be fixed. We were told that it wouldn't be a problem and that it WAS refundable. My daughter found another property to stay at and made the reservation there.
After we knew my daughter had reservations for a hotel, I spoke with the woman that promised that we could cancel and was told that it wasn't refundable after all. I told her that is NOT what she had told us and that we had made other arrangements & now we were double booked. She said she'd talk with her manager, 10 minutes later she said she spoke with the manager and they would not honor the promise that was made. I was so frustrated, I ended the call.
I called back later and got a very rude woman who told me "too bad, non refundable is non refundable". I told her that we had been promised that we could cancel, SHE escalated and started to yell at me...literally YELL (I work in a position where I work with difficult people all day long, there is no excuse for her behavior at all). I asked to speak with a manager, she told me that wasn't possible. I asked again to speak with a supervisor, she told me that the protocol for speaking to a supervisor was for them to email a form to me which I would have to fill out and send back & then the supervisor would call "when they are able," which could be several weeks (after the NY trip). We left a multitude of messages about the concerns and never heard anything from them after the call with that very rude woman. This is their common practice...if you have a complaint, they will not call back. If you want to buy more, you get a call & fast.
We went to NOLA not long ago. My husband & I arrived a few hours before my parents (different flight). The property would not let us check in even though I'm an authorized user and was on the room. They said they needed to talk with the owners. I explained they were literally in the air flying at that point. I ended up calling the concierge number and explaining the situation. They said they could fix it so we could check in but they would, you guessed it, charge us an additional fee. We paid the fee and checked in....it should be noted, we would've wandered and waited for my parents to arrive but they would not hold our luggage so we'd be wandering with several pieces of luggage.
The resorts are fine, if you are able to get in. Nothing spectacular, nothing terrible. By the time you pay maintenance fees, housekeeping, resort, and other fees, it's actually easier and cheaper to schedule a hotel on your own. My husband is an auditor, he did the math....even staying in an upper tier hotel, it's less expensive than the timeshare. We've been horribly disappointed, like I said, the resorts are generally fine, but that is as close to a positive as I can give on this company.
My folks have the paperwork ready for exiting. It was an easy decision to tell them we don't want to inherit the money-sucking company that doesn't value honesty at all. We'd rather not deal with people who don't care about their "owners" and whose only goal is to sell, sell, sell. The more people that buy in, the more people trying to get into the resorts, the less likely it is to be able to schedule the property you want to stay at. You may be able to get a weekend getaway for lesser used resorts, but that's next to impossible for my family due to work schedules. Do yourself a favor, do not fall for the timeshare sale. You're much better off with AAA or making reservations on your own.
They call it vacation ownership. But what they don't tell you is that you're signing a deed like it's a home purchase. This is far from the truth. But if you sign all these documents they've covered their bases to be able to collect any amount of money they can from you including all of the continued maintenance fee increases. We never upgraded the whole time we signed for this which was 6,000 credits. But they continued to raise our maintenance fees. If you pay their so called mortgage off they'll take it back to screw someone else into buying it. But they will never give you a dime for it. If you still owe on their so called mortgage you are obligated to pay because again you're signing a deed. That's where they're lying to people.
If there is ever another lawsuit on this business, I want to be notified of it. They don't care about people, it"s only about lining their own pocketbooks. If you have one of these never upgrade you are just putting yourself into a higher owing money situation with them. DON'T do it!!!! Better yet don't even go to any meetings you might be invited to, that's my opinion. Save yourself and your hard earned money from an obligation that you would be obligated to pay, if you sign up for this thing.
I hope this helps anyone that might be considering one. You will never own this, you will be paying for the rest of your life and when you die, your children or other heirs will be on the hook to pay for it. Just don't do it. You own nothing. They own the resorts and your pocketbook. That's my review on any timeshare. It's CROOKED to the CORE in their financial gain only. Consumer Affairs please do email me if ever a new lawsuit becomes available. We want to be a part of it. Thanks.
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I read everyone’s reviews and I’m so glad we did not purchase. This Timeshare and its “gifts” were a joke. We were told it was a 120 minute presentation but we were there over 3 hours. I want my time back. I’ve never met more pushier sales people than the WorldMark staff. We were deceived and mislead into having our credit ran, which we were never told about until we got the letter in the mail. After consistently saying no we weren’t interested they kept coming at us with more numbers. It was a total waste of time.
We've been members for 25 years. This company is going downhill and does not care about customer experience, They only care about money. Recently they canceled a reservation WITH NO WARNING for my daughter's birthday because she was using two guest passes for the same dates. I spent two hours on the phone trying to fix the problem and they could do nothing to help me. They refused to compensate me in any way other than refunding a token for housekeeping. DO NOT BUY INTO THIS COMPANY.
Hadn't logged in to my Worldmark account in a long time so I was required to reactivate my account. This included setting up a new password and OTUP. Fine. I received a confirmation email with my user name and a link to activate. When I got to that page and entered my user name (provided by them) and password, there was a message that said there was a problem with my user name and to call their number. I did so and was on hold for 40 minutes before giving up. They simply don't answer their calls. The technical configuration of the website is no better than it was 5 years ago. This company really can't do anything right except milk people out of their money.
If I could rate the company lower I would. We were sold a trial to test out the timeshare under false pretenses and when we called to try and fix the situation they took months to figure out what they planned to do. We were told different stories from each person we talked with on their support team. When we purchased our contract we asked which locations it was available to be used at and wrote down the one that was most convenient for our family.
Due to family situations and Covid we were unable to use the contract right away but weren’t worried as we knew we had up to 2 years to use what we purchased. Jumping ahead when we finally were able to use it and really our last chance for a while, we called to schedule to find out they lied about where it could be used. They then went story after story about how they would fix the solution. Their solution was to offer up a vacation at one of their resorts within a short time frame knowing we wouldn’t be able take it due to my husband being military. I believe this company lies to sell a product they don’t honor and have rude and disrespectful staff that do not care about the people they scam.
They are all a bunch of liars and we fell for it hook, line and sinker. Their customer service is horrible. We have been trying for 3 years to get some changes done. Don't fall for this company, they don't care about anything except the dollar.
We have been owners for 22 years. We started out with 6K (the minimum in 2001). We were given a book with phone numbers and sent on our way. While in San Diego, we decided we needed more points to be able to travel to other locations, so we upgraded and signed up for Travel Share (Silver Elite). After a few years, we decided to drop TS as a complete waste of our money. With 20K points we could go anywhere we wanted (and did), and we got our free wifi and a movie ticket. We never once used the movie tickets other than to give them to young families. We looked into going on a cruise, but that turned out to be way more expensive than going directly to the cruise line.
Every resort we go to, I now tell them what we were told in San Francisco "You are no longer eligible for Owner Updates because you don't give us the opportunity to sell you more points". This happened in October 2019. We will never go to another Owner Update eg. Sales Presentation ever again. I don't care how much money they try to throw at us, no thanks. It's not worth the headache. Every time they come up with a new scheme, it's going to cost us the owners more money.
Some people, swear by Travel Share and call it the best thing since sliced bread. I have had the program for a few years, and I disagree with them. For us, at the level of ownership we have, there is no benefit. I pay for the Wifi on an annual basis and still save more money than having it with Travel Share. When we do let friends use the Timeshare, we tell them to politely say no to any and all presentations. If they get badgered, I tell them "Why pay for the cow when the milk's free". Over the past 23 years of ownership now, not one friend has purchased a Timeshare from WorldMark. I count that as a badge of honor.
We have been owners of WorldMark for many years. We've enjoyed the vacations we've taken. Ever since Wyndham took over they've gone downhill. All they say is buy more points, buy more points, buy more points. They don't get the message. We say put us on a no call list.. then they call and want us to buy more points. We gave our daughter a weekend at 1 of the resorts and they took up so much of her time and would not listen to the fact she was not interested or doesn't even qualify to buy what they offer. They will hold your room key while they pester you. We have had to be very forceful when we check in so we can go to our room. I am horrified with the new "improved" website. What a nightmare! I'm looking forward to getting away in a couple weeks but also stressed because I know what I'm going to be dealing with.
Fees, Fees Fees, parking fees, Wi-Fi fees, movie fees, monthly fees…even when the timeshare is fully paid for!! Fees for housekeeping if you vacation more than 2x even though they sell you credits, you still have to pay for housekeeping!! Fees now if you let the kids use it!!! It’s ridiculous now and NONE of this is mentioned when they sell it. But I love the resorts. Smh.
WorldMark TravelShare Company Information
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- WorldMark TravelShare
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