United Airlines Reviews

It does not make sense. Why couldn’t they have scheduled this flight with Gulfstream in reverse, with early morning arrivals into Treasure Cay and late afternoon departures from Treasure Cay, like in the past years? They are not being customer friendly. I'm sending this to you since our group flight is paid to Continental Airlines and you are responsible of our customer satisfaction. We have used Continental flights to Treasure Cay, Bahamas in previous years. What can they do to change our flight for us and make us happy?

I called Continental Customer Service too for alternative routes only got "these things happen, you will have to be patient". Turns out that this flight (366) has a .4% on time record. Seems that the crew was in Houston, and the plane was in San Antonio because of "rain" in Houston. Yep. So we waited for the plane to be flown from San Antonio to Houston, to Seattle so we could board. Flight landed at IAH in the last gate in terminal E for a long, very long hike to baggage claim in terminal C. For about $3K in tickets, got about 25 cents of service.

There was no announcement to passengers until I confronted the staff person at the counter to at least update passengers to what is going on. The excuse that was given for delays was "due to the bad weather condition." No body bought that. In July 1st, the entire Northeast had a wonderful and clear weather condition. The plane was supposed to come pick us up from Pittsburgh.

Because your agency caused the problems, we expect you to work with us to obtain a satisfactory resolution. Specifically, we expect you to: provide me with first class round-trip tickets on a domestic flight. From my experience, this situation was a dramatic letdown from the superlative service that we usually receive from Continental Airlines. In fact, I have always been loyal to your firm because of the exemplary treatment we have received from you and your attentive staff. We suggest that you coach the night shift crew in proper customer relations. His behavior does not reflect positively on Continental Airlines.

Early in the morning on July 5, 2009, the day before their flight (BWI to San Francisco), I went online to try and print their boarding passes, but I could not. When I called United Airlines to ask the representative what happened and why, he told me that my parents ticket was fine and there was no problem at all. He said to just go to the airport on July 6, 2009, and someone would help me. This morning we arrived and the United Airlines employees there told us that the ticket was revoked.

The employees told us that we had to purchase a new set of tickets. The original, total cost for the roundtrip tickets was $558.40 (for two). The new tickets cost $379.60 for one so it would cost $759.20 plus tax for both of my parents. I find it unacceptable that we would be required to purchase more expensive tickets. Also, our tickets were already paid for in March and should not have been cancelled. We called our credit card company and they said they never asked United Airlines to cancel our old purchase and didn't know why United Airlines did that, since the old purchase had been paid for.

I really want to know what is going on and why United Airlines didn't send me an email or call me to let me know the flight has been cancelled and why when I called, the United Airlines representative told me our schedule was still fine. Our tickets were already paid for a long time ago and therefore they should not have been canceled. I need United Airlines to give me an explanation and a full monetary refund.

I booked the tickets using my Chase card. Imagine my surprise when checking in that I would be charged $15.00 per bag. The check-in agent stated that this waiver of the fee was only for Continental Chase customers. Then I boarded that 737-800 to Houston for my layover and found that there was barely enough leg room for my 6-year-old, let alone my wife and me.

Fast forward to the end of my trip; after arriving home, my wife found a note from Continental, stating that for security purposes, my bag had been inspected. Looking through my bag, I have found that a rebate form for a cellular phone my wife bought on vacation is missing as well as my speaker for my iPod. God forbid, if I had put my iPod or my Playstation Portable or even my son's Nintendo DS in the bag. Now, the airline is giving me the run-around stating that because of the misunderstanding, they are willing to reimburse my $60.00 baggage fees in "Continental Bucks" for use on a future trip on Continental Airlines. I politely declined, stating that I would never fly Continental again. They then gave me the number to their baggage department, who said that they are only responsible for clothing and toiletries, and that they don't go through the baggage anyhow, that is TSA's job. I am so frustrated and will never fly Continental Airlines again!

The cost of the tickets (the flight was uncomfortable and stuffy on the airplane), then there is the $60.00 baggage fees that I paid to have someone rummage through my baggage and steal my personal possessions, which came to be (after the value of the rebate form) $75.00.

I hope this case will be resolved as soon as possible. The luggage contains my personal belongings as I am a seaman, working aboard a cruise ship. It may not contain much expensive items, but it has incurred inconvenience to me during my shipboard duty. I hope to hear from your side as soon as possible at your earliest convenience. Thank you very much for your kind attention to this matter. Total loss of 1 piece luggage.

No additional help was added; all cancelled flights' passengers were directed to one line which was more than 600 people and took more than 4 hours to reschedule. My father is 81 years old, and he does not need to stand in a line for 4 hours for anything, let alone because this airline is too stupid and greedy to bring in adequate staff. I am furious. I promise that neither I or anyone in my family will ever use United Airlines again for any flight at any time ever.

Trip was Boston to Chicago and making the computer reservation was okay, until I did the baggage check in. One piece of luggage, $20.00 extra!? And if you did it in advance via computer, you got $5 off ($15.00). Okay, I will get the $5 off. Filled in the info needed and guess what, error came up saying that I misspelled the State part of the address. No matter how I spelled or abbreviated it, error came up. I was not at fault, it was the computer’s. The staff at Logan did try to make up for that problem by seating me in the "exit row".

Little did I realize that if I wanted to sit there, it would have been an extra $39.00 for their economy plus seating. I was the only one in that row. This is nickel and dimeing everyone for that extra buck.

Kidding with the person next to me," Next thing you know, we will have to pay for a cushioned seat row end up seating on bleachers. I will not fly United again. Passengers are the financial gravy for airlines. They make the most with cargo. I used to work for one of the airlines. This is what we were told. If they are testing us to see what we will tolerate, we need to know this. Good Luck all.

My return flight was interesting. I had row 32 on a 757, far back of the plane. The seat rows were so compacted, it made one regret not spending the extra money for a normal seat further toward the front of the coach section. Kidding with the person next to me, "Next thing you know, we will have to pay for a cushioned seat row end up seating on bleachers." I will not Fly United again. Passengers are the financial gravy for airlines. They make the most with cargo. I used to work for one of the airlines. This is what we were told if they are testing us to see what we will tolerate. We need to know this. Good luck, all.

When I personally called Continental's baggage department, they were rude and they completely held me responsible for tracking down the luggage by calling San Francisco to contact Japan Airlines. After my verbal confrontation with the agent who refused to let me speak to a manager, the agent threatened to have her corporate lawyer contact me. Anyway, the luggage did not arrive in Manila until three weeks after my wife arrived back in El Paso.

When my wife left Manila, she arrived late in Houston again, missing her connecting flight to El Paso by four hours this time. My wife and I communicated by phone several times as she was with my son. I called Continental and Continental's customer service told me that she would probably not depart Houston leaving for El Paso until Monday, which meant that my wife and my two-and-a-half-year old son would be stranded in Bush International airport for approximately six days.

I asked the agent if they were going to have them stay in a hotel, which is only reasonable, seeing as to how none of this delay was their fault. Continental's customer service replied, "No, we don't do that." I replied that when American Airlines caused me to miss a connecting flight once, they put me in a hotel. Continental agent replied, "We are not American Airlines."

After repeated phone calls to customer service to find out the status of my wife and son, they finally told me about three hours later that they were able to put my wife and son on a flight to El Paso the same day. According to my wife, whom I have no reason to disbelieve, the ticket agent tried to coax my wife into giving up my two-and-a-half-year old son's seat and having her to hold my son in her lap.

My wife promptly told him "no," because we paid for two adult tickets. My son was charged the same fare as an adult because he is over the age of two. It was the most horrible experience I have ever personally experienced by an airline. Most of the customer service agents had no remorse whatsoever! I will never use my credit card or any other financial resource to purchase anything from Continental again!

After waiting in line for 1-1/2 hours, I was told that they would not give me a taxi voucher. There was no other option for me to take to get to Jacksonville and then back home. So, I had to book a flight for the next day to go home. I had to stay at the airport because some people were given hotel vouchers and others were not, including me. Also, they would not even give out food vouchers. I have called united and they said they would compensate me with a $100 voucher. My tickets cost me $400 and that was with me buying them months ago. We bought these tickets with our tax return and obviously do not have that kind of money lying around to buy them again. They did not care. I told them that if we don't see my stepdaughter over the summer, then we won’t get to see her until Christmas. They don't care. I want everyone to know what a horrible experience I, as well as many others that night, had. I want United to learn that bad customer service leads to a loss in business. Thank you very much for taking your time to read my story!

I know that if the take off had continued and we had reached enough speed, the TIT would have gone below red line or we could have had an engine failure and been struggling at V1 to reach V2. Gate agents Brandon and Ana helped get folks onto other flights in a logical manner. I saw that some were mad that they didn't get immediate flights on to Houston. But for me, I was glad to be sitting in that chair instead of being in some burning wreckage at the end of runway seven. As a commercial pilot, with multiple engine, sea plane ratings, an instrument instructor, ground instructor and an A&P rating, I want to say thanks to the crew of flight 2797!

I took the loaner, happy to have a seat for the 2.25 hour drive to CT. It's midnight, we're burnt out, that works. The loaner seat was wrapped (sealed) in plastic. That would suggest it was cleaned, right? Yeah, if the company was competent. But this is UAL. The next morning, I noticed that in addition to being a little sticky (I wiped some down with baby wipes the night before), it smelled on closer inspection. Like vomit. I took the cover off, wiped it with clorox wipes, etc. It was filthy and yes, had vomit. Had they hosed it off, maybe? Sure, they might have hosed it off. Certainly no more than that. This is not a minor issue, this is a bio hazard. Thanks for exposing my 2 years old to that, UAL. Never again in my life will I fly UAL.

Of course, by then we had missed the connecting flight. Moreover, the people that took the second flight to Newark somehow got there and caught their connection. We got to Newark right after 10pm, I believe (it's been 2 years, excuse my blurry memory). We had our 5 week-old son Liam with us to see his grandparents for the first time. We stood in line at the Continental service desk for about 45 minutes, then their crew closed the desk for the night. Yep, they did not even stay open for us after what we'd been through. They said we would need to wait to get re-booked until the next day.

We were all advised to retrieve our luggage (which was not easily found and distributed by them) and come back in the morning. At about 1am we finally found a person from Continental that had meal tickets (only McDonald's was still open that late) and he said their (free) hotel (which they use for these kinds of things) was booked out and we were out of luck getting in. We could drive into town and pay for our own hotel and try to get reimbursed later on, if we wanted to, but there was no guarantee that the reimbursement would happen. Just in case there is any question, we did not have that kind of extra money at that point.

So, we were stranded at the airport with our 5 week-old among billions of germs with no place to go or nowhere to sleep. I just wanted to cry! My pants had been peed and pooped on, Liam had run out of diapers, and our luggage was not there yet either. A Continental employee told us they had booked a flight for us going to Amsterdam the next afternoon (which was the later flight, I suppose they did not care about our small baby being at the airport even longer) which would then go to Frankfurt after a 5 1/2-hour layover. We finally got our luggage. The airport was far from everything, so we paid a taxi $60 to find us a drugstore selling some diapers.

We went to Continental's hotel, as advised, to camp out and hope for someone to leave in the morning so we could get their room. It eventually happened. That afternoon, we finally made it onto our connection flight to Amsterdam. Luckily, we had arranged for my parents to come pick us all up in Amsterdam, as it was faster to drive there and pick us up than to wait for the layover and to then pick us up from Frankfurt. Before we left Newark, I had made sure to let Continental know of our plans and to make sure our luggage was not being sent all the way to Frankfurt.

When we got to Amsterdam, our luggage was not on the conveyor belt. We stood in line to make sure it was not being sent to Frankfurt. They said okay, checked the computer and said it was not on the list to be sent to Frankfurt, but that it was obviously lost. We had to file a report and go on our way. No, it does not end here. We got home (well, to my parents' house in Germany, I mean) and I called the airline the next day. The luggage was sure to be sent that day (so I was told in Amsterdam).

Now, Continental said they were not responsible. Another airline that would transport it to our nearest airport (once it was found) would handle it. I called them. No, it wasn't them either. I called Amsterdam and Frankfurt airport. Nope, none of them knew. After about 30 phone calls I finally found someone helpful (a US customer rep for Continental) who said the luggage was located in (you guessed it) Frankfurt and would be flown to Duesseldorf Aiport (closest by the house) where a truck driver would pick it up and deliver it within the next 24 hours.

When we returned back to Houston, I was sure to write a complaint letter.

The results: Two $50 coupons to get off our next tickets with Continental (which I will obviously never use to fly again) and about $100 reimbursement for clothing. This was the single, most terrible, outrageous customer service experience of my life. Not the bad weather, we understand that happens. But how the airline responded was incredibly unsatisfactory.

On the ground, fire trucks were all over us but no news. Nothing was reported during that time. About a month before that, there was a Continental crash in Colorado skidded off the runway! Continental Airline is somehow bad in these recent years. So many accidents related to mechanical issue of the aircraft. My family of 4 with 2 kids, 7 and 10, were separated completely. We struggled to have my wife seated with my 2 kids and I was seated all the way down to near end of the aircraft. We booked a few months before the flight and that's how they treated us. I felt bad during the scary landing without my kids and wife next to me.

When the Continental Airlines people carried my son onto the airplane, they were banging his feet and arms and had no regard for how they were handling him. Upon boarding, the flight crew treated us so bad. We kept informing them before landing to please make sure that the ground crew was there to get my son off the airplane. They kept telling us that they will take care of it at landing. Before we were about to land, the crew came around to check everyone's seat. They came to my son, went to check, and then stopped and said "whatever", and walked on. Upon landing, there was no one there to get my son. We were the last ones off the plane. We waited approximately 45 minutes before the people came, and the crew were ** because they couldn't get off until we were off (we were an inconvenience to them). To top it off, they lost my daughter's luggage, and when we were travelling to the States, they lost my son's walking frame.

They have caused tremendous anxiety to me and my family and I will certainly not recommend Continental Airlines to anyone with a disability.

In this recession, those of us who do have some kind of money to pay for a ticket deserve topnotch customer service. We don't deserve people who aren't compassionate. I'm not a freaking crook and I don't go around scamming people. I just want to be treated with dignity and respect. I didn't deserve such rude behavior from the three people I talked to on the phone tonight. Very disturbing. I may not be able to put a dent into their airline, but I will spread the word for others to not fly with Continental. I will not fly with them either. I will drive my car before I fly on that plane again. I suggest you do the same or read the fine lines and ask a lot of questions.

I wonder what it would have cost her to let me know that I'd be incurring extra charges if I cancelled my flight. Nothing! Not a dime! Guess this is how they make their money! They ** you and take your money! My husband is deployed and fighting for their freedom and this is how you repay your military. Thanks a lot!

I'm sorry, but I really do not recommend Continental Airlines. I knew it would have been better to go with JetBlue or Southwest. Screw you, Continental Airlines. You are a great disgrace in the world. Please disappear already.

Due to the fact that the customer service representative did not find this reservation, I was forced to make another reservation with my American Express credit card in the amount of $789.50! I had no choice but to purchase the ticket, which was twice the cost of the original one, due to their system not finding my reservation. I did use the ticket of $789.50 to travel; however if they would of research and find the reservation I had previously made, I would have used it instead. After all, they (Continental Airlines) did also charge my Capital One credit card account with the original charge (the one their system did not find). I believe this is an unfair and deceiving act to make a consumer pay more than the average cost. I feel that the original charge should be charged, not the additional $789.50.

12:30PM: I have already checked in for a flight to Newark, NJ from Atlanta, GA. The flight is supposed to depart at 3:30PM and arrive at 6PM at the latest and should have time to for a connecting flight to New Delhi, India. 3:30PM: Still in Atlanta, GA at the airport and Continental announced that the flight will be late and will not leave until 5:30. So I went to ask a Continental rep if I would be fine for the connecting flight. She said, "Oh sure, no problem. You will have plenty of time to catch your connecting flight." I sat back down and had no worries.

5:30PM: We began boarding and took off at about 6:20PM. Now I am worried about the connecting flight. 8:20PM: We landed and I got my family (wife and 11-month-old), along with my sister and her two kids (5 years old plus 7 months old), off quick. The other passengers were nice about letting people with connecting flights off first (notice how in general, people are nice and concerned).

8:40PM at the Continental counter asking about the connecting flight: Total ** called us up, looked at our tickets and then yelled, "All the people connecting to New Delhi come up?" About 10 people, not including us, came up. The ** said, "The plane has departed and the next flight out is tomorrow night, same time. We can issue you new boarding passes." That's all. All these people were looking at him in silence - several Indians and White Americans. I looked around and said, "Where do you house people?" He stated, "The cost of hotels is out of pocket. All we can do is tell you where you can get discounted hotels at a $60/day rate."

Now I have a problem because this is the fault of poor information from a Continental rep in Atlanta. Had she provided up-to-date information about connecting flights, I would have stayed in ATL and would have caught another flight the following day. This way it wouldn't be an inconvenience for my family and the kids. This is funny. The reps gave us a 1-800 number to call customer service and it is 1-800-WeCare2 (after this trip, they should change it to 1-800-JustPay). The next day, we arrived at the gate 3 hours early as per international travel rules.

7:30PM: There were many mothers with kids traveling without their spouse. Now the rule, or possibly common courtesy, is that all disabled people should board first; then parents with small children; then first, business and finally, coach. Not here. The lady calling out ticket numbers began by calling first class, business class and then back to front. All of a sudden, you have a chaotic situation where people are crowding the floor. This was worse than traders bidding on a trading floor of a stock exchange.

I have been watching this for about 7-8 minutes and all of a sudden, I said, "Ma'am, you may want to get this under control by allowing the parents with strollers, then back to front so your area isn't as crowded." She stated they don't speak my language? I am shocked because this ignorant ** isn't speaking Gaelic, Farsi, Arabic, etc. where it would be a minority language. It is freaking English and 85% of the people appeared educated and spoke English. I lost it and made it seem truly ignorant in front of a crowd (but she did end up listening to me).

At the end of the day, I noticed the company was full of ignorant and incompetent people in various positions - from customer service (Ms. **, supervisor) to ticket takers at the gate. Now I wonder if the CEO is any better because ultimately, he is responsible for poor talent and a poorly run company.

Needless to say, I was royally ticked because I knew that the experience would be an exercise in terror. And I was correct: consistently delayed flights, cancelled flights, broken plane(?), lost luggage and beastly airline personnel (both ways). Though thoroughly disgusted with UAL in every respect, I managed to maintain my composure right up until the moment, on the last leg of our journey back to Colorado from London, the UAL gate agent took to downright abusing an elderly woman for no apparent reason.

I was sitting near the counter at the gate along with my ever-patient husband and a great many frazzled, exhausted, and stranded UAL passengers. Having listened to the gate attendant bark orders and rude remarks at the would-have-been passengers for more than an hour, I lost my nerve entirely when the man began to berate an old lady for stepping over the line(?) in order to ask a question. When she politely suggested that he need not treat her so rudely, he labeled her a security risk(?) and screamed at her (yes, screamed) that he would call security if she didn't shut up and sit down. Then I lost it.

I told the ** in no uncertain terms that he was, in fact, a ** and should rather call security on himself. Moreover, I made it perfectly clear that his attitude for the past hour had been intolerable and that the people he had been barking at were human beings who, at a minimum, deserved simple basic respect. I don't remember quite what else I said to him, but I could see the man fuming and turning over in his petty mind the prospect of calling security on me instead. Perhaps he thought better of it as the passengers seated around me appeared to have my back on the issue. In the end, he shut up, I shut up, and people began exchanging contact information.

After many hostile glances in my direction, which I returned in equal measure, we finally boarded an airplane. In the future, United is on my ** list (pardon the French). I'm done. I vow never again to to fly with United and, henceforth, will only utilize international airlines that are in no way affiliated with domestic airline companies. The airline industry has become an abomination and I refuse to further enable its lunacy.

We went to the ticketing window instead of rechecking our bags and waited with over 10 other families that were in the same boat as us. The ticket agent was very apologetic and friendly. She told us that normally, they should have held the plane but it took off full so they must have sold our seats. She gave us a 1-night voucher for motel and some food vouchers and told us even though at this time she could only get us to our final destination 4 days later on Wednesday 4-8, we would have to come into the airport every day to get new vouchers. At that time, she also assured us that we would be compensated for the trouble. The motel Continental put us up in was a dive. There were some good 'ol boys drinking beer and having a BBQ in the back of a pick-up in the parking lot right below our window.

The next morning before sunrise, my husband went back to the airport to see if there was really no other way for us to get home. He spent over an hour with two Continental agents discussing splitting my family up and traveling 2 and 2. They discussed flying us into Canada and us renting a car and driving home. They went round and round trying to find a way for us to get home. None of these ideas would work for various reasons so we decided to make ourselves as comfortable as we could until we could leave Houston. Before my husband left that day, he was assured by both agents he was working with that while Continental would not reimburse with cash for any out of pocket expenses, they would compensate us with about $250 worth of flight vouchers per day per person.

Oh and by the way, the airline couldn't give us any more motel vouchers, because the motels they used were full but we were offered to stay in some sort of lounge at the airport for 3 days with our kids and all our luggage. (We found a hotel on our own.) Well, we are home now and have been told we only are entitled to $125 per person, period. That's a total of $500.

I went to Expedia and reviewed all flights departing on the 2nd from Punta Cana and found out that there are flights, Delta 542 and 1075, that skip NY and fly via Chicago to San Francisco. Knowing that Delta and Continental are partners, I called and asked to put me on that flight. And while they had seats available both on 2nd and 3rd, they refused to accommodate me (due to fare class differences). I didn't want to spend $800 for the one way flight as it would cost me less to stay two more days in Punta Cana at the resort. Even after losing a small job on the 4th, it was almost equal in losses.

So on the 4th I arrived at the airport, and (this is funny, ironic and sad) I am asked to fly on Delta (Yes) flight as they overbooked my Continental flight to NY. See the irony? When I asked them to put me on that same flight two days ago, they refused even though they are partners; but when they needed my help, putting me on Delta flights wasn't an issue at all. I totally get the weather can be unpredictable and airlines shouldn't be held responsible for every situation, but this was different. All other airlines tried to send flights on schedule; only Continental and Delta simply cancel them. And apparently, Delta is a partner when they need it but independent company when you need it.

I sent two emails and yet to get any response. Today, I called and explained the situation and got some standard policy explanation about the weather bla-bla-blah, and that my tickets couldn't be switched to Delta due to fare difference. I forgot to mention, I have their elite status and still it didn't help. So I asked a higher level manager to call which resulted in a fairly rude/ignorant phone call from another rep which (another funny thing) refused to identify herself and hung up on me. I know they can't hang up on you so she expected me to disconnect. I didn't and finally I was rewarded $125 certificate, ha-ha. I am not going to give up on them until I get my $800 back.

The next morning, we got up at 0500H to try to get a standby from UAL, but no luck. Finally, we got a flight at 1108H to Wash/Dulles. When we arrived, our flight to RDU had been gone for around 30 minutes. UAL was overbooked on the next flight in mid afternoon, so we had to wait until 1735H in Wash/Dulles to get a flight to RDU. These things seem like nothing to someone who isn't going through this but if you have a mother dying, our two daughters having to give up time from their duties to drive to Raleigh and have to spend the night so they could wait for their parents to take them home, to us it becomes a big thing and it was very expensive for a family that just doesn't have extra money.

Overall, I was 3.5 hours late (all due to Continental) and feel ripped off after paying for first class and getting coach. I also feel violated by Continental baggage handlers. This is my second bad experience with Continental Airlines this year so I will use other carriers from this point on.

Now coming back on Friday at noon, they said no flights available until TUESDAY and no money to help for a HOTEL. I needed to get on the phone and have a friend drive down to help her. We got her on a flight Saturday at 5:47am with a 2 ½ year old. This is only half of what happened… I will be taking legal action against the airline as my family are partners in a very large law firm.

The United Airlines representative charged us an additional fee for excessive baggage without even seeing the baggage and threatened us by saying if we didn't pay it, the baggage will be removed from the aircraft. We were being honest. Had we said nothing, it wouldn't be an issue, but to bluntly charge us $131 for bags whose contents were valued at less than $50 is outrageous. It was our understanding paying the excessive baggage fee initially in Manila, Philippines was for the entire flight, however, the United Airlines representative said only from Manila to Hong Kong. But the baggage tag/receipt from Manila listed our complete itinerary (i.e., MNL-HKG PR 0300, HKG-ORD UA 0896 and ORD-BWI UA 1236).

The irony of the whole matter is the United representative in Hong Kong not ever saw the baggage and assessed us the outrageous fee with an I don't care personality. Pay it or leave it attitude. We believe and feel we were unjustly taken advantage of by United Airlines and this particular representative. We've contacted the reimbursement department and were recently notified via phone that we would not receive a refund. We have not received an official letter from United Airlines acknowledging this matter.

Here is what happened: On December 18, 2008, I had a flight from Greensboro [GSO], NC to Grand Rapids, MI (GRR) with a flight change at O'Hare, Chicago (ORD). The flight leaving GSO was late because the staff in Chicago didn't get the plane ready in time to leave ORD to come to GSO. Therefore, I arrived too late at ORD to catch the flight to GRR, the last one of the day. Weather was turning bad. The United ORD customer service people told me the first seat I may be able to get from ORD to GRR would be the 20th. I was supposed to hang around ORD for two days!

They did not offer to give me a hotel voucher, just a so called "coupon" where I could get a hotel room for $60.00. I later found out that the airport has cots available for stranded customers but was not offered this. Because I had no intention of staying at ORD for two days, missing the family get-together in Michigan, I found a rip-off one way, one-day car rental from Alamo, for $300, from ORD to GRR (150 miles).

Now it was midnight and the weather was bad. Mind you, the flight from ORD left on time to GRR... weather had not been an issue. The issue was their STAFFING problems, causing me to leave too late from GSO to catch my connection to GRR. I ended up staying at a motel somewhere outside of Chicago for another $70 (both expenses unplanned, of course) because I felt it was unsafe to keep driving and too cold outside to park. Eventually, I made it to my destination, $400 poorer. Trip home: again, the flight from GRR to ORD was delayed due to United's STAFFING problems. The pilot announced that the plane was late because the crew in Chicago didn't show up to fuel the planes! They said it was TOO COLD! Therefore, we were late leaving GRR.

When I arrived in ORD, I found my return flight to GSO was coded as "closed". I found a security guard at the gate and asked him what this meant. He said the plane hadn't left but it was closed. I told him I was late due to the fuelers not showing up! I asked if I could still get on the flight since it hadn't left. He said, “Go to the door and knock and see if anyone is in the hallway (the trailer thing that connects the airline gate to the plane).” No one was at the desk; no one answered my knock at the door. I tried the door and it was open! I later found that this is a breach of security of a restricted area. I opened the door, and called out. No one answered.

Well, being in a frame of mind to get home on time, seeing that the plane was still there and the last one going out to GSO and my being scheduled to work the next day, I took my chances and opened the door. I called out... no one answered. I walked to the plane where I encountered a man and a stewardess outside the waiting plane. The man saw me and screamed at me, asking what was I doing? I told him the door was unlocked and this was my flight. He screamed that this wasn't true... the door wasn't unlocked. I beg to differ. He grabbed my boarding pass out of my hand and stomped off, ordering me to wait there. The stewardess was kind to me in the meantime. I told her about the flight being late from GRR due to Chicago's staff not coming to work to fuel the plane due to the cold. COME ON! I have lived in MICHIGAN most of my life and understand cold weather. People adapt!

The guy that grabbed my boarding pass came back and rudely barked at me to board the plane. He did not give me back my ticket. The stewardess asked him if he wanted me to get on the plane. He replied that he would have had to file an incident report and would have gotten in trouble for a breach of security so was going to let me on. I was thankful to get on. He never did give me back my boarding pass and when I arrived at GSO, my luggage was missing. They did deliver it to my house in the wee morning hours.

I tried to contact United Customer Services myself. My husband, as I said earlier, got hung up on when he called to complain about the need to rent an expensive car and a hotel room due to their staffing problems. I fared no better. Several emails to and from United have resulted in nothing more than their unwillingness to be responsible for the damages and stress that they cost me due to their staffing problems and poor staff behavior. They offered me their $25 certificate off of a future flight, which is a joke because I will never pay another dime to fly on United. We must pay them, provide them more business, to redeem their offer of good faith. Is this crazy, or what? The best they would do was go up to $75.00. Again, I told them to keep it.

I eventually got assurance that the cost ($55.00 approx.) of the segment of my flight between ORD and GRR would be refunded to my VISA. I never did get a response to my request about who to report the breach of security I encountered to. I was told the staff was acting that way to protect me! When I told them that was a joke and again demanded who to contact to report this, I was eventually told this staff would be dealt with but their staff issues were confidential. When I told them that two round trip tickets (first class and hotel expenses) would be considered fair compensation for what I felt I suffered financially and stress wise, I was told there was no way I would get this.

I eventually wrote to the TSA complaint about the breach of security issue. They got right on it and asked for details. I am still awaiting the final outcome but at least feel that I have had some satisfaction in one small way. By the way, Travelocity also got involved, supposedly, but all I get is automated emails from them and no response/resolution. I just recently flew to Mexico on Delta and it was a 180 degree difference. Smooth, friendly, no $15.00 bag check fee. Never again, UNITED. I think we need to file a class action law suit. Any lawyers out there willing to go for it?

I did not find this out until two weeks later when I tried to get reimbursed from my employer. I called and complained to their customer service, but it was hard to understand because they spoke with a thick Indian accent. They said they couldn't do anything for me. I paid $93 unknowingly for a seat that I did not want, and I have spent hours and the company's hours trying to figure it out.

When I tried to fly out on my scheduled flight, I was first met with "We don't know if or when your flight will depart due to equipment breakdown in Washington, DC", followed by "If the equipment does arrive, we don't know if or when it will depart due to the snowstorm in Chicago, and if or when your connecting flight will leave". I asked if I could rebook, and was told they would NOT rebook me on another airline because I used frequent flyer miles, and the next flight they could get me home on would arrive at 10:30 PM, Christmas Eve.

I am a Labor and Delivery RN, and was scheduled to work from 6 AM to 6:30 PM on Christmas Eve, so it was imperative I get home on the 23rd. I was able to rebook on Southwest Airlines at a personal cost of $410. An email complaint to United's customer service netted me a $25 goodwill certificate. A complaint through the BBB netted me a refund of half of my FF miles, neither of which does me any good, since I had used my last 25,000 miles to purchase the ticket. I would have to fly 12,500 miles on United to have enough miles for another ticket.

Today, we received an automated phone message that our itinerary had been changed again. I did not receive any notice in my e-mail and they have both mine and my husband’s e-mail to notify in the case of a change to the itinerary. I checked online to see the new schedule. Now, they have us departing GEG at 4:55pm arriving in Sea-Tac (SEA) at 6:11pm, departing SEA at 7:08pm and arriving at LAX at 9:45pm; departing LAX at 10:45pm and arriving at MCO at 6:03am on April 30th. It is now going to take us 25 and 1/2 hours to cross the US.

I called United Airlines and they told me that the flight we were originally booked to fly out of DEN on was an American Airlines flight. It was listed, and I printed it out as United 1295. United said we would have to pay to change the itinerary to get back on the original flight going out of DEN since it is now an American Airlines flight. It is going to cost $75.00 each. 9 x 75 = $675.00. They offered a couple other itineraries out of Spokane leaving at either 6:00am or at 9:30am. This means we either drive all night long with children and an elderly lady who is on heart medication, or we leave the day before and pay for several motel rooms, which is going to be equally costly.

The other option was to fly out of Billings, MT which would cost us an additional $75.00 per person for the difference in the cost of the fare and $75 per person for changing our itinerary. To compensate us, they would give each passenger a $100 voucher to use towards travel in the US at a later date. We could not use it towards this particular trip to Florida. These are foreign exchange high school students whose parents live in various countries. Their visas expire in June, and they have to return to their home countries. They are going home within three to four weeks after the trip to Orlando. They will not have an opportunity to use the vouchers. I explained this to the agent I was dealing with on the phone.

I asked if they could pay for our hotel if we drove to Spokane the day before. They could not. It was take the vouchers good for a later travel or nothing. I and my husband are not frequent flyers. We were unable to use vouchers given to us for giving up our seats in the past due to all the restrictions they place on those vouchers. I have collected the money from the children’s parents. I have paid for the flights and budgeted exactly what we need to take these children on this vacation.

I cannot ask their parents to send me more money because the airlines is changing our itinerary. I cannot tell them it is now going to cost more than we originally agreed on because we have to pay for changes to the flight itinerary or pay for hotels we did not plan on. I cannot drive all night and stay awake or keep the children up all night. They are teenagers. It is not like they can lay down in a car and get comfortable to sleep through the night. We all know how comfortable the seats in the airplanes are.

This is so unfair to these children and their families. I have no way to come up with the extra money for the changes, but if I do not, I am facing international lawsuits from the children’s parents. This is crazy. Now, I have to ask if I could even get it straightened out and afford the changes they are purposing. How many more times between now and April 29th are they going to change our scheduled itinerary and how many more times are they going to try and charge us.

I thought this is ridiculous. The funny thing was, the traveler made two return changes according to United's record. The second change was made 4 days after the first, and it was charged to the traveler's own credit card. So I asked them, "If you guys can charge any penalties on the original card, then why didn't the 2nd reservations rep ask for a new credit card?" It must have been then carelessness of the first reservation rep. They did not know what to say. Then the rep from United's customer relations department just suggested me to dispute this charge from my bank, Chase Bank, which I did afterwards.

I waited over a month and didn't hear any update. I had to call and follow up myself to the bank. They told me United was able to provide a receipt with card number, traveler's name and approval code. So they just went ahead to close the case. I was surprised. Not only they did not protect its clients, but also they didn't notify me about this. Of course, they had an approval code.

The airlines has my credit card information! I didn't know what else to do, so I had to turn back to United again. The customer relations rep transferred me to their accounting/refund department to discuss this. The lady from accounting department said if I can provide another credit card, then they can remove the charge from my original credit card. I told her I think this was some mistake that their reservation rep made, to charge my card without checking with me, then United should be the one who bears this charge. She didn't think they did anything wrong and if I could not provide another card, then she wouldn't help me.

Therefore, I went back to customer relations to ask if they can provide me a company policy which states that if they have a customer's credit card then they can charge it. The rep said they wouldn't be able to provide it and could only forward my case to the superior to review. I was so tired to call and explain to different people and no one is taking any responsibility. Please help.

Recently, I had the displeasure to fly on United Airlines with my two year old daughter. According to the FAA, young children are recommended to be in a 5 point harness while on board any aircraft if you have purchased them a seat (which I did, full price). So having read this, I planned to take my child's car seat, her diaper bag and her stroller (which I gate checked). I didn't take anything unnecessary, just the barest minimum of what was needed to travel with a two year old. As a mother traveling with a small child, this was quite a bit to carry and was very cumbersome (two hands are needed to push a stroller, but I also had to carry the car seat).

As I went through security, I was informed by the TSA agent that her father could walk us to our gate to help carry this. But in order to do so, I would have to get a pass from the airline I was traveling with. When I asked the man at United Airlines Customer Care about this, he was very rude and told me in his snottiest voice that they don't do that for any family that needs assistance, only people who are disabled? I asked if anyone from United could assist me and was told, "that is not our job." When I told the TSA agent what United had told me, he shook his head and said the other airlines give out passes to family members all the time.

I kissed my husband goodbye and went through security, which turned into a twenty minute process. The TSA agents felt so bad for us that they offered to help us to our gate (the same happened on our return flight. I received more help getting to our gate from TSA than I did my own airline). After we finally made it to our gate, I thought our problems were over. Ha! While gate checking the stroller, I asked about pre-boarding (so that I could install the car seat before being in everyone's way). But instead of answering my question, the gate agent told me that, "You will board whenever your section is called." In other words, he blew me off and didn't even bother to explain to me that United's policy is to never pre-board families with children or parents with car seats.

I found out that info from the gate agent while boarding for our return flight. Instead of being allowed to install the car seat and buckle in my child in relative peace while first class was boarding, I got to carry the car seat above my head (while carrying my child and her diaper bag) because it was too wide to fit down the isle of the plane. It would've bumped into the heads of the people already seated. Then hold up everyone trying to get past me to their seats, while I frantically tried to install the car seat and at the same time, tried to make sure my daughter was safely out of everyone's way. Other passengers offered more help than the crew in both getting on and off the airplane.

Please understand I was not asking for anything out of the ordinary. Only for United's employees to do their job. Both of our tickets were bought full price. I did not bring excess baggage. In fact, her diaper bag fit underneath the seat in front of us. I was asking for a bit of common sense and perhaps a smidgen of humanity. The sad part is that because United did not do their job (the job I paid them to do), other passengers and the TSA agents had to step in and do it.

I am not writing this to complain (okay, maybe a little), but to warn anyone considering travel with children about United's bad policies. I know other airlines are far more considerate of their passengers and actually offer assistance, as well as pre-board people with small children to prevent situations such as mine from happening. If I can keep anyone from having the same experience that I did, I will. DO NOT FLY UNITED IF YOU ARE FLYING WITH CHILDREN, unless you like being treated like crap!

If that were not enough, I arrived at the ticket counter, only to be informed both flights were cancelled as stated above. I'm angry at the fact that I had driven a long way to be there in time. I'm also angry at the fact that I was not informed of the fact. I had to rebook myself on a later flight, at a higher rate, for the exact same booking.

The information was never stored in the computer; this information was all given to me by a ticket agent named Katherine. I am a Creole. This woman spoke and treated me as though I was mud on her shoe. I was in shock. I have never experienced in my life the level of rudeness displayed by an individual in customer service, ever. I immediately left the counter, and put in a call to the home office. I spoke with someone named Hans. I was told by this person that my ticket was free. I asked him to repeat himself three times. He reiterated that because I was a protected customer, due to both flights being cancelled, my ticket was free.

I went back to the counter, explained this to Katherine, and yet again to a second agent named George. Katherine totally ignored my presence altogether. I then asked to speak to a supervisor. To my surprise, Katherine was the supervisor. I was being charged an entirely different yet higher fee for the same flight that was cancelled without my knowledge. Yet, Hans repeatedly explained to me that my ticket would be free. Now dealing with George, who knows nothing, he asked me to call the home office again. This call was made within 15 minutes of my first call to the home office. I received Hans once again. He retracted his statement and pretended not to remember the previous conversation regarding the free ticket.

I was charged a ticket fee of $35. I inquired at this point to the ticket agent, George, what and why there was a ticket fee. He explained it was for the ticket paper. I went back to the agent, Katherine, to have the fee waived due to all of these problems. She completely ignored me once again, taking care of others right in front of me who clearly were in line after me. A nice gentleman said to her, "She is next." She again ignored my presence. I watched patiently while she addressed the Caucasian race with "Good Morning", "Sir", and "Ma'am". I watched her waive a fee for a gentleman right in front of me.

She abruptly acknowledged my presence for an entire moment to signal the word "No". "You need to pay the fee and the new ticket price." My father is ill, so I did. I had no options facing me. I walked away humiliated, and almost missed the 7 am flight because of the rudeness from the security check. I was a special search for some apparent reason. I also had to pay a $15 fee for one bag check to and from my destination.

They got me on a flight the next morning, then told me I could choose between $575 or a free round-trip flight. The rep told me that taking the $575 would be smarter, so I did. He then said United would put me up in a hotel room and pay for transportation there. I live with my family and wanted to go home, so I asked for transportation money instead. The representative calculated how much a cab fare would cost to my town, and came up with $25 each way. He then gave me two $25 vouchers: one for the way there, one for the way back to the airport. I have no idea how much cabs cost, so I believed what I was told and accepted the vouchers.

When I arrived home, the cab fare was $80. I was beyond mad. I am a college student who is very low on money; I cannot afford to pay for OTHER PEOPLE'S MISTAKES. I had to take a cab to the airport the next morning, which cost about $80 again. I talked to several people at the airport, and all they told me was basically, since I had accepted the vouchers, there was nothing they could do about it. They also told me that since the economy is so bad, they can only give out $25 vouchers, and that I could call customer service but they would just tell me the same thing. How on earth is a hotel room and transportation equal to two $25 vouchers? When I got to LAX, I had to get another cab, since the person who was going to pick me up the night before had to work now. All these cab rides cost me around $250.

Once again, I am a college student who has very little money. So basically, United screwed me over. I was unable to fly out on Sunday night. I missed school on Monday. I could not take my medication, and now I have to see a doctor to try and somehow fix this. I had to pay $250 in extra cab fares. I didn't have my clothing, medication, and other things I needed that were in my luggage which was on the plane; I was faced with several rude employees; and I wasted hours of my time waiting at the airport. I will never fly United again, and hope those of you reading this will choose a different airline as well. Thank you.

I remember once being charged for extra leg room, when that is what I didn't want (the system was set up to assume that you wanted the extra leg room and it was very unclear that you were agreeing to that, then suddenly you were charged), and the baggage check within the kiosk is also very confusing. It's my theory that United deliberately makes the kiosk user interface confusing so that people wind up charged for things they don't want, are double charged, etc., since United seems to be pretty clearly into charging customers for their own mistakes. Has anyone ever looked into this?

For circumstances beyond my control, I was late to make the return flight so I called to rescheduled to a later flight. I was told that I needed to pay a penalty of $174 and that there were no way to have a flight the same day. I was rescheduled to the next day at 1210 pm. The next day, I went to the lady at the check-in booth, checked in my son to a yet different flight at 2:20 pm. I went to the gate anyway and Continental Airlines was checking standby travelers and holding back original passengers - I guess to make more money.

However since I was without clothes and uniforms due to loss of my baggage, I had to purchase required items thru various sources as so that I can manage to work on the ship. This has caused lot of hardship to me but I do understand the strike problem at Frankfurt which has caused the delay. I therefore request you to reimburse me the cost of USD 552.79 to my account directly or by cheque.

I came back on the new flight, and checked out my credit card statement, only to discover that along with the 2 charges of 178.99, there was a total of 250.00 in additional charges. Obviously there had been an error, so I called in to talk to their customer service line. The first person I spoke with was rather kind and sympathetic to the situation, but had no ability to refund any of the charges, so he referred me to a manager. She had a negative attitude towards me from the start, told me that the charges were valid fees, and blamed me for not knowing the policy of Continental Airlines. I was shocked, and told her that of all people, her employees should know exactly what those policies are. I had asked him several times, yet he still misquoted the charges by 250 dollars! She said that that was not possible and I must have misheard what he said since I was in Las Vegas and it was probably loud where I was (not every place in Las Vegas is blaring with sound 24/7). She continued to place the blame on my end and offered a gift certificate to help get me off her hands.

The conversation went on for about 20 minutes or so, and she put me on hold to talk to one of the other agents. I waited for about 30 minutes while she did her work, and I fully expected her to come back on and say no refund was being issued to me. I was angry at this point and ready to really rip into her. To my surprise though, she came back on the line and stated: "apparently we've been having this problem lately and it is due to new agents and a lack of training." Wow! She let me know that the charges were going to be refunded, but also said I should have read up better on the flight cancellation policies of the airlines. She still wanted me to accept part of the blame for something that was completely their fault. I understand that passengers should know that there will be fees in the event that plans change, but I would expect the airline employees to know those policies a little more in depth than the customers would. She offered a halfhearted apology and let me know that the refund would credit in 7-10 business days.

All in all it was a rather unpleasant experience, and the second rep really made me feel that I was nothing more than a random jackass trying to get some extra money back. Customer service was certainly not her strong suit. After dealing with this airline, I will more than likely look elsewhere when I book my next flight.

So as people are allowed two carry on, I'm only allowed one. Policies and rules have changed regarding baggage, carry on and other types of mandatory post 911 safeties, which I see as a good thing. But this policy which is charging more for a carry on in which a company has no contact with, no type of interaction, as a rule it seems it wants it out of sight of everyone else on flight and it changes its policy on my personal carry on rules because it counts my paying carry on as one of my personal carry on. If my pet was going through cargo and they were handling it all the way. I would pay them any kind of fee they would come up with, but can you see my outrage.

THEY ARE NOT DOING TO HELP ME OR MY PET FEEL MORE COMFORTABLE AS A PAYING PASSENGERS, BUT CHANGING AND TWEAKING THE RULES FOR EVERYONE ELSE AROUND US. This is how I feel. Does anyone out there have any authority to try to see if this policy can be re-evaluated and changed to a fee that is suitable for the service that we are giving? Thank you. It went from $60 each way to $125 in three or four years.

I flew from London to Boston (via Cleveland) on continental airlines. In Cleveland I had a 4 hour layover and noticed that there was an earlier flight to Boston. I went to the service desk and asked about getting on this earlier flight. I was told that for $50 I could try and fly standby on the early flight, however I was also told at this point that I would only be charged the $50 fee if I was able to board the early flight. I gave the agent my card to swipe and was given a receipt and a stand by boarding pass.

I waited at the gate for the earlier flight, but upon boarding was told by the gate agent there that the flight was full and they were not boarding any stand-by passengers. I showed her my receipt and boarding pass and again asked if I would be charged the $50 and she told me that no since I didn't board the flight the airline would not charge me the $50 fee.

I then boarded my original flight and headed home to Boston. Much to my dismay, several days afterwards I noticed that continental airlines had charged me the $50 fee, for the flight that I hadn't taken.

I was incredibly annoyed having been charged a fee that I was told twice by continental staff members that I wouldn't be charged and for a service that I did not receive.

I emailed the company (phoning was not an option - I tried to get through 8 times but could never get to a person) After almost 4 weeks I had a reply to my email - It stated a service fee is charged for each ticket changed, and that since a change did occur, we are unable to process a refund.

What I would like to reiterate is that a change DID NOT occur. I was unable to board the earlier flight and flew on my original flight to Boston. It states on the continental web site (a direct quote from the frequently asked questions section) -

If I fly stand by, but do not clear and end up taking my original flight, will I be charged? No. You will only be charged if you ultimately clear a seat assignment on a flight other than your original flight.

I do not understand why I was charged a fee when I did not get a seat assignment on any other flight - I flew on my original flight! I want to emphasize that had I known that I was simply being charged $50 to fly on the flight that I had already paid for and was originally scheduled to take I would never have let the airline touch my credit card!

Continental doesn't seem to want to check their records and see if they made a mistake. I have written two letters, and emailed them four times, and finally I'm just trying to get my credit card company to sort it out.

It does make me wonder though how many other people they do this to, that either don't notice the charge, or can't be bothered fighting it.

The continental.com website was not much better. It offered me to change my flight, a 6hr. flight, to a new flight which was a 36 HOUR FLIGHT. That was not an option for me. On Sunday, 9/14, their phones were still turned off. The website showed that the flight from West Palm Beach to Houston was still scheduled, but the connection to Los Angeles was cancelled. On Monday morning as I was set to fly, I still could not get thru to continental. This was a business flight for me. Thus I had no option other than to book a flight with another airline to L.A. thru another city. On Friday, 9/19, I was set to return to West Palm Beach. I phoned continental the day before to confirm my flight. During my 48 miute phone cal to them, they told me that I could not use my return flight ticket. They stated that this was a round trip ticket I purchased. Because I did not use the first leg of the trip ticket, this was no longer a valid round trip ticket. They said the original flight from PBI to LAX went as scheduled. I had no means to verify this.

I was advised that my return trip ticket was not valid because I was changing my return flight to a one-way flight. To do this, I had to pay a $100 change fee to change the ticket from a round trip ticket to a one-way ticket, plus the change of fare was $129 additional for a one-way flight. This was the exact flight that I purchased my original ticket on. This was the flight I was scheduled to return on. And now I have to re-purchase my ticket with a change fee to ride on the same plane.

Upon arrival to Houston we literally RAN through the airport, customs, baggage claim and re-check in record time. We made it to the designated gate for flight 467 to Seattle only to se the reader board switching from Seattle to Sacramento. We were instructed to visit the nearest customer service desk along with the 100+ other passengers that were now stranded in a city with no available hotels and no services in or outside of the airport as there was marshal law and a city wide curfew issued for hurricane Ike. The 'customer service' representative we spoke with told us the soonest flight to Seattle was 24 hours later and she could not guarantee us a seat on that flight. There was however a flight leaving within an hour to Portland but she could not offer us the first class seats we had paid for - we could address the cost difference directly with Continental once we got home. We were told our luggage would be in Seattle by 9am the next morning (can get my luggage to Seattle but can't get me there?).

We opted for the Portland flight with a three hour drive and a $150.00 rental car. Today when I called Continental 'Customer Service' I was not only told that I get to eat the cost of the rental car, but I also get to eat the cost of the first class tickets I paid for but never got to use. What recourse do I have to ask Continental to give me what I paid for? Sorry none, suffer, thanks for doing business with us, be sure to look us up next time you want a vacation ruined! Where do I file a complaint?

$150 for a rental car - $1200 upgrade cost

I have no money for a new ticket.I have no work visa for austurila

Guess what. He put my tag on someone else's bag. It is now a week and I still haven't received my bag. It totally ruined a trip in many ways. Even more frustrating, is that United sent a bag (via Air Canada) saying they had found my bag and would bring it up. Well, it arrived the next morning. It was the mistaken bag with my claim check- different color and definitely belonging to someone else. I asked the complaint center (which I understand is in India) to notify Montreal, Dulles and LA regarding the location of my still missing bag. It has orange and white survey ribbon as a big bow on the handle- and is black if anyone sees it.

I also asked them to pick up the bag mistakenly taken to my hotel in Montreal. It took them 40 hours to pick up that bag, after repeated calls and a call to the owner of the bag (which I had found by looking at all the tags.) So, I am still searching for my bag. It could be anywhere, but it seems like it should be easy to find who else got the wrong bag who traveled out of LA, during that same time period. That person got my bag.

Please United, I really want my bag. I am sure its the only one out there now with an orange and white bow. This was really incompetence. Now watch if I file a claim, they will undoubtedly try to tell me they only need to pay the $1000 since I was on an international flight vs. the $3000 domestic even though the mistake was made in LA, and they have no proof my luggage ever went to Canada. Anyone who sees it, please let me know. Still looking.

Returning was the real disaster, I went to print our boarding pass and discovered that neither Andrea nor myself was scheduled to fly out on Monday, September 8, 2008 @ 7:27pm in which we were both scheduled for flight #7348. We had already checked out of the hotel and returned the rental car...NOW WHAT!!! Oh my Goodness we are stranded!

Long story short we both had to contact our employers to notify them that we would not be able to report to work due to a flight that was re-scheduled for Tuesday, September 9, 2008 @ 6:00am without any prior notification. In addition to all that, flight # 7932 plane was so raggedy I feared for my life the flight was extremely ruff and the plane made all kinds of noises I was absolutely petrified.

Again, long story short we would like to be reimbursed for the inconvenience. Please contact me if any additional information is needed concerning this matter. Thank You

Big inconvenience, we was stranded with no extra money to rent a room and besides how was we going to get there! so we slept in the airport until our flight was ready to board.

When I called the luggage center, I got new numbers to call. It was like calling a circle of numbers without real answer. United just took advantage of customers who don't have any power to do anything. The agent at Chicago said if I did not want to pay, I cannot go on a flight. These airline are like conspiracy to get more fee money from customers with new rules almost every month or the difference between airline policy. United did not honor policy of their partners but Air Canada gave me no help too.

$15 is not much money. It was more like a frustation and the feeling that you got screwed with this loophole. Flying used to be an easy way to travel. Now is a nightmare.

I was excited to arrive at my final destination and leave the whole horrible experience behind me. I retrieved my bags, only to find one was missing. They said they would deliver it by noon the next day to my home. So, off I went to my car only to find that they had somehow damaged my double stroller so it would no longer collapse. We folded down the back seats since that was the only way it would fit and rode home. Since there was no longer room for me due to the stoller issues, I rode home sitting on the floor between my children's seats. At noon my bags had still not arrived, so I called United. They stated that they were out for delivery and would be there by 230pm. By 600pm my bags were still not there. We are now at 2 days since we arrived at home and I still do not have my bag.

When I call the customer service line, they put me on hold so they can call the Burbank airport. In the four times I have called nobody has picked up the phone at Burbank. On my travel to Boston from Burbank I flew with American Airlines and they went above and beyond to help me. They pre-boarded us, carried the carseats for me, and even occupied my children while I installed the carseats on the plane. They even told me that when I needed to go to the restroom to just ring the buzzer so they could keep an eye on my children. American (and a few other carriers) also have infant changing tables in their bathrooms, where United does not.

I am a frequent flyer. On average we fly cross- country 6 times per year (24 round trip tickets). In all my years of frequent travel, I had never had such a horrible experience as I have with United. I have never had such poor customer service and would be willing to pay more for a ticket to avoid this airline. I will definately tell everyone I know with families to never use this carrier.

This experience has made me never want to travel again (I am completely serious). They also broke my double stroller (Peg Perego Aria twin, $330) and my luggage has been missing for 2 days. I have none of my toiletries and most of my regular clothing is missing (it was a 3 wk trip).

The ticket agent, overwhelmed with accommodating passengers, had completely forgotten about us! Had we not approached the podium we would probably have been completely ignored and missed our connecting flight to Tel Aviv from Newark. This egregious situation is totally unacceptable and simply indicates the disrespect Continental Airlines has for its loyal customers. Perhaps this information should be conveyed to Fortune Magazine and JD Powers to permit them to obtain a true assessment of Continental Airlines` disregard for their passengers. With the commandeering of our airline without notification and treating us with blatant disrespect, our confidence in Continental airlines is rapidly being eroded.

The problem arised when I tried to cancel the flight and was told if I wanted to rebook I would be charged a $150.00 doller rebooking fee per ticket. The original price per ticket was $129.50 which means that not only would my ticket be worthless I would be charged $20.50 for rebooking plus even though I paid for the tickets with my visa I would not be allowed to use my credit in what ever way I wanted.

They do state in very small print on the e-mail of my reservation that there my or may not be a booking charge for rebooking. But if you go to their web-site you will find no mention any where what the charge will be plus when I ask an agent directly what the policy was she neglected to inform me but when i try to reschedule they suddenly were very informed on the subject and also extremly rude.

I have tried to resolve this problem with continetal airlines customer service department to no avail. I also tried to dispute the charges with my credit card company which also would not help.

I had to go buy a new camera myself!

When we got our luggage off the plane at Newark Airport, the box and bottle were smashed and all the contents of the suitcase were soaked in liquor. We filed a claim with Continental Airlines, only to find that they will not cover any of our loss because their policy is not to cover any perishable/liquid items damaged by them. Carnival cruise ship will not reimburse us either, as they stated it was the fault of the airline carrier. Ultimately, no one will cover the loss we have incurred.

The bottle of liquor, which we would really like to have cost us $130, and the clothes and shoes damaged in the suitcase is a loss of approximately $450. We are hoping there is someway to get reimbursement for our loss.

One of them eventually came and upon my request for water brought me a very small glass of warm water. After drinking a sip decided I could not drink the water and went to request for a more refreshing water perhaps from a fridge. A male attendant in a very very rude manner told me to go and sit in my seat as they were busy and could not give me water at that moment. They were not busy at all; 2 of them were sitting and the third one, the male one, standing and all three of them were talking and joking, that was the reason they were busy!

When I objected to him that he had no right to speak to me in that manner he became more aggressive and told me to go and seat OR I would not be on that flight. He asked me in a threatening voice: Do YOU want to be in this flight or not? I replied of course I do. GO AND SIT DOWN THEN. I returned to my seat and requested to see the head attendant. It was not until 20 minutes later that I had another half glass of warm water, and the aircraft did not take off for another 25 minutes. I could not believe it that a person as rude and impolite as that male attendant still had a job.The head attendant came and listened to my complaint and was very sympathetic and told me she understood and apologized to me.

A month after the incident I am still upset and can not forget what happened to me and have now decide to let other people know of the poor service that United Airlines provides. I did not tell my two children of my very unpleasant experience with the United Airlines as they had paid for the tickets and had treated me to the trip to the United States. I loved America and enjoyed my time there. Next time, I will undoubtedly travel with another airline. Since my horrible experience I have been advising my friends and relatives against travelling with the United Airlines.

On the day of the initial leg, Flight #616 was cancelled due to weather, and United was unable to put me on a flight to Washington before the next day. This effectively eliminated the purpose of my Washington visit. Accordingly, I reached United reservations by telephone and asked to convert this ticket to a round trip between Chicago and Montreal, economy, and I thought this was done. Indeed, I traveled the next day (August 5) from Chicago to Montreal and returned on the originally booked flight on August 8.

Since a round trip between Chicago and Montreal was $486 at the time of my booking, I believe I am owed a refund (from $890.56, equaling $404.56). I realize that United was not responsible for the weather, which created the initial cancellation, but this seems a simple case of fairness and logic. My attempts at achieving this goal by telephone to various United agents was nightmarish. After two long waits to speak to a human being, I was told each time that I somehow was diverted to the wrong person (although each was recommended by the previous agent).

I was finally connected (after more than an hour on the phone) to an agent who spoke such poor English and with such a heavy Indian accent that he was practically incomprehensible. (Shame on United for employing such people as telephone agent. Or was this simply a cynical attempt to discourage further efforts on my part?) All I got from him (I think) was the sense that he could do nothing for me.

I then complained to United customer service via their website on Aug 12, and the next day received an e-mail reply telling me that United instead booked this as two one way tickets (why?) which magically came to the total of my original booking of the three-legged flight ($890.56). I immediately responded that this was unacceptable, because I asked for and should have received a round-trip booking.

I received an e-mail reply on Aug. 15 telling me that the matter has now been referred and so the Refunds Department will review your request and process your applicable refunds accordingly.? I waited 10 days, having received nothing from the Refunds Department, and wrote again asking for a resolution. The e-mail response came the next day with the explanation: Currently, our Refunds Department are experiencing a high volume of emails and as a result, your continued patience is much appreciated.? It has now been 4 weeks since I initiated this complaint, and there is still no resolution. I find this unacceptable and wish both to register a severe criticism of United Airlines and their handling of this matter as well as any help you can provide to resolve this. Thank you.

Now the Airlines claims that most cases report are fraudulent. But we had pictures of two weddings on our camera (both my nephew, I not worried about the $254.00 I wanted my pictures)! I'm still waiting for the System Tracing Center to do there thing. There number also are nothing but promps. No live person to talk with anymore-customer service has just taken a dive big time!

Anyway, the flight attendant was making her way from the rear galley to the other flight attendant who was 10 or so rows towards the front of the plane with cart service. As she went by, i said "excuse me" and TAPPED her on her shoulder to get her attention (it was very noisy ). I said that she skipped my wife's meal - well i tried telling her her, but couldn't finish my sentence. She had a pot of coffee in her hand, she swung around and SHOUTED "dont you EVER touch a flight attendant with a pot of coffee, this is HOT COFFEE.... and continued shouting at me for about 20 or so seconds. I was dumbfounded. Everyone in the back of the plane was in awe, as i and my family, that this flight attendant was going off on me.

Anyway, she gives the other attendant the pot, storms back the the galley delivers the meal, then continues her assult for another 20 or so seconds. I was in shock, my wife and my daughter visibly upset. All i could say is "are you kidding me" over and over i kept saying "your kidding me right, are you serious. I demanded her name and employee id, she flat out told me NO and walked away towards the other flight attendant, who now was gaining the attention of this situation. The 2 attendants were talking, and as they were, the other flight attendant was looking at me, then at her, and i could see her mouthing "he HIT you? he HIT you?

I looked at my wife in disbelief, she is telling the other flight attendant (fa from now on) that i hit her... are you kidding me...? So the other fa comes over to me and asks me what happened. I calmly told her and she offered me the continental's complaint phone number, i asked her for the fa name and employee#. she told me that she didn't have to divulge that info, but gave me her name, and told me how to go about filing a complaint. I denied hitting the other fa, and asked her to ask any nearby passenger who was telling the truth. she asked the gentleman across the isle, and he confirmed to her that i did not, in fact, hit that fa. YES i thought, i have a witness!

Well, they wound up moving the fa from the aft galley to the front of the plane. I was totally calm during this ordeal- the only thing i kept on saying is "are you kidding me? Anyway, the fa would come by from time to time, asking me if i was ok- i told her it is what it is- im still filing a complaint, but it's over and done with. I planned on sleeping during this flight, but couldn't because i was so shocked. My wife was shaking, and my 7 year daughter, who witnessed everything, kept on asking questions about the "mean woman".

Just when i thought it was over, about 1 hr before landing, the fa asks me to the aft galley, and hands me a paper saying "i know this is over and you are not a threat, but we have to do things by the book here." the paper explained to me that i had interfered with a flight attendant, and failure to stop would result in my arrest. No biggie, it was over an it was "all good" in my opinion. I was still going to file a report, but surely this would be the end. NOt so. She told me that because the other fa was filing a report that would state i hit her, that she told the captain, and he radioed ahead and that the authorities would be waiting for me at the jetway. ARE YOU KIDDING ME- I told the fa "she is sticking to her story that i hit her, even though you asked a passenger and he told yo that i didn't- I said, are you going to file a report? she said she didn't have to. i said, well you better, because you are my only witness to the fact that a passenger who saw the exchange told you i didn't hit her.

So as we landed, 2 of Portland's finest, and an FBI agent met my family (imagine the look on my daughter's face) and interrogated me and my wife for 1/2 hour or so. By the way, the passengers behind us volunteered to give the police an account of the whole ordeal on my behalf, because they couldn't believe how i was treated. We gave our statements and left, still in shock. Was this all a bad dream? not a chance. Never have i been treated so rudely and with such disrespect in all my life. I have a police report id# as well as a continental airlines report file #. I haven't heard back from them yet. I called their customer complaint # as soon as i got to my brothers house and tried to enjoy our vacation...