Singapore Airlines Reviews

In all of this, Singapore Airlines staff did not help with tracking the bag or owning up about failing to inform about *SFO baggage custom, etc. Singapore Airlines - if you do not know how to inform/guide your passengers about baggage in the destination country, stop operating in these countries. This is very unprofessional and my family is never flying with your Airlines again.

I am a disabled person that can’t walk on my own and fully rely on my wheelchair for mobility. As usual, I requested to retrieve my wheelchair at the aircraft side in Changi Airport before boarding in San Francisco and a special instruction was tagged on the wheelchair. Upon arrival in Changi Airport, after all the other passengers had left the aircraft, there was still no sign of my wheelchair at the aircraft side. The stewards from the aircraft helped me to get off the plane with an aisle chair and transfer me to an airport wheelchair. The man with the airport wheelchair then pushed me through the immigration and to the baggage claim belt, still can’t find my wheelchair. Long story short, without my wheelchair at the belt, I was asked to file a lost baggage report and will call me or email me when found.

Isn’t this ridiculous? No one from SQ came to help me and attend me starting from the aircraft side to filing lost baggage at Changi Airport! As if this was my problem and the Changi Airport. Where are the SQ staffs? Aren’t SQ should be taking the responsibility of finding my wheelchair or providing some kind of solution? I was totally stranded with the airport wheelchair and don’t know what to do at the airport. Until I called up my uncle and aunt who happened to be in Singapore for help to get me to my next flight back to Indonesia.

For the next 2 days, there was no news or responses from Singapore Airlines or Changi Airport. Looks like Singapore Airlines is not putting much attention of finding my wheelchair or follow up my report. In the end, with the help of my family’s connection we managed to retrieve my wheelchair from Changi Airport through a third party!

What happened to Singapore Airlines? What happened if I didn’t get help from the third party? What if my wheelchair was never found, will I get some kind compensation of the lost and inconveniences? Singapore Airlines was frequently voted as one of the best airline, but I am sorry to say the ground staffs and management were very disappointing, irresponsible and unprofessional.

They also denied our request to carry my daughter on a wheelchair with her grandmother and asked my daughter to walk along with her grandmother in the airport. I mean this ridiculous. How can one & half year old baby girl could manage to walk by herself in the crowded place like Airport? Or they don’t have any sense what they are asking for.

But here’s horrible thing started, they just refused to provide boarding pass to my daughter. One of Singapore airlines Delhi Staff member was really aggressive on that issue where he should help both of them but his behaviour was very rude & unacceptable. He had no right to stop the passengers unless for security reasons and looks like he was considering himself as immigration officer that time. And due to his arrogance & stubbornness my daughter & mother-in-law missed their flight. I will say it’s unprofessional & horrible experience we ever had so far!

I also talked to Singapore airlines in Australian support center and they first denied that, "Our staff can’t stop the passenger," but when they took the notice of this issue then finally they accepted that it has happened and their Delhi staff is not permitting & providing boarding pass to my daughter. They just simply showed their incompetency toward my matter. Matter of fact they can’t deny the Australian citizen to provide boarding pass. We are really annoyed & amazed with this behaviour and now we are looking for quick resolution.

First, the officer needed me to email Krisflyer to send my passport details page and the statement of my mileage redemption from the bank to prove my mileage conversion was genuine which was strange to me. I followed as instructed and called the bank immediately to ask for the statement but the bank replied there was no statement for mileage redemption, however, they could help me to write a letter to testify. After waiting for more than a week, the letter arrived and I forwarded to Krisflyer document department. But till today, I did not receive a single reply from the document department whether have they received the letter nor notified me the outcome until I called them recently for waiting more than 3 weeks. I have been waiting patiently, but the issue is still not settled since 27/3/19.

This round, the reason given was I am still unable to make the payment, it is due to the nominees are having the same email address as my account hence my account was under audit. Why didn't the officer told me in the first place that the reason lay on the same email addresses hence I did not have to waste time to liaise with bank and wasted time waiting? Which made me even more frustrated was the first officer which called me was able to assist me to amend my husband and daughters' email address over the phone but the next day another officer claimed that he needed an authorization letter from my old aged mother who was illiterate to send them an email to authorize the change of email? Why is the procedure so inconsistent and what is the point of making such a big fuss?

The whole process made me feel very frustrated, unwelcome and uncomfortable. And the redemption of my mileage seemed like becoming such a difficult procedure. The officers took such a long time to follow up and it delayed all my plans and other bookings. They have no sense of urgency and put you on hold for a long time on every question that they could not answer. I doubt the officers are properly trained to handle the situations. They promised will call back but did not. I was told a note was left that I was unreachable but the actual fact was I had no missed calls from SQ hotline. It made me feel that Singapore Airline is so unwilling to let member redeem the mileage that they have accumulated. I will reconsider whether to fly SQ and will I still be keen on this Krisflyer programme in future.

You can see such a simple booking and straightforward payment stuff, Krisflyer could make it so messy and complicated! What is the point of having the mileage points that which could not be redeemed? More than three weeks of waiting, it does not seem in line with a first-class airline? I think there is plenty of room for improvement!

I called SQ, after a wait of min 45 minutes a lady said she could not find a booking. I insisted to talk to a supervisor, I was told to receive a call by a supervisor the next morning. This did not happen, so I went to their Frankfurt Office. Security staff refused to let me in, in an aggressive manner... No customer Office, just administration. They seem to scare their customers. This was the second day after I had booked, I still did not know if SQ will collect the money and issue the ticket. Prices on SQ page were 120 Euro higher meanwhile. Hence I booked same day through a travel Agent, there wasn't much time left to departure. Then I wrote a straight forward mail to SQ, also claiming the 120.- difference. I have not been compensated for the losses. I lost 5-6 hours of my valuable time. Customers are neglected, unbelievable.

Now they seemed to have switched the Call Centre to some Indian based Call Centre. I have had to change my business class booking and I have called them up. 5 times without resolution! I have had real trouble understanding what they were saying over the phone and they came across very rude, not listening or trying to understand what I was trying to achieve. They seemed very condescending and a very unhelpful bunch! I have not resolved my issue over the phone. Gave up on the call and cancelled the booking with a cancellation fee and booked another flight. Atrocious!

It is obviously an error in their system or SIA side as the confirmation on my backseat was a seat that indicated a changed seat as claimed by SIA. There was no email confirmation of change of seats by SIA if I or someone has made the change from website, as claimed by SIA. I did however has the change of seat confirmation when I changed from the back seat to the middle seat up front. I felt absolutely cheated by SIA and it is such an irresponsible response for not acknowledging their mistake.

May have to reconsider flying with your airline again in future. Suggest try and restrict your offers in Special Meals to customers if you are not able to deliver the right meals well cooked please. ON MEL/SIN sector noticed your some senior male cabin crew just poked my shoulder from behind to ask my meal preference. I was shocked by this attitude as none of your crew members should have the right to touch customers. Your service standards are downgrading. Sad to see this happening with your airline which was once upon a time the best airline in the world.

Singapore Airlines cancelled the flight (for internal business reasons) but described it as a scheduled change, possibly to minimize the need to pay for any compensation. We booked through Expedia and though they did not inform us of the "scheduled change", the issue is that Singapore Airline's actions resulted in us having to pay for extra day's accommodation and meals for our family of 4. When I complained, they blamed Expedia, offered nothing but a disgruntled sorry - and that took more than 2+ weeks! No compensation - not even a small token. If a passenger had done this - requested a "scheduled change" for their personal reasons to their flight, Singapore Airlines would charge - sometimes even a full ticket price. Step up Singapore Airlines - take responsibility.

The sad part in all this is that Singapore Airlines refused to convey how long the delay would take leaving passengers hanging around at the departure gate clueless as to what was going on and despite several requests by passengers to be offloaded no arrangement of any sort towards that was initiated, on the contrary ground staff came across as rude with a lackadaisical attitude about the whole situation! Such a call may need tight security, but why were innocent passengers held responsible and not allowed to leave the airport, when THEY were definitely not the reason for the security threat??? When the Singapore Airlines offices were contacted they seemed to be clueless about the whole issue despite it being splashed over news channels!! What’s happening SINGAPORE Airlines? Can someone explain??

My husband and I have both been trying to find out what is going on with the Singapore agent (who, after several calls from him and getting nowhere, I asked to speak to a manager. He told me he is the manager!) as we are tearing our hair out and I am feeling very stressed, having spent hours over three days trying to get this resolved and going round and round in circles. We keep repeating that they have all the money for both fares and they just need to action it; how did my husband's ticket get paid for and not mine if they have not actioned the money that is sitting there from my Barclay card? What money did they use for that ticket? They have mentioned some technical hitch that is STILL not sorted it appears.

My husband has said that we want this sorted today and my ticket issued. The Singapore agent said he would speak to the finance department and get back to us. That was three hours ago and he has still not got back to us. I have loved flying with Singapore Airlines in the past and always sung their praises to others BUT I am not going to go through this again with them. Next time, I will look for a reliable airline. I know things can go wrong but when they get it wrong, the customer should not be put through all this stress and time wasting trying to get the matter resolved. SO disappointed.

Amazing on how bad is your teamwork with this kind of situation, so much disappointment for a high price ticket and an airline who claimed themselves as the best service airlines. They told us that our replacement flight will be leaving the next day 7am. They put us on the hotel for a night. Not until 3am I found out from the letter put on my door that they cancelled again the both flights due to some issue with the flight. They told me to go to the airport and check which airline is my replacement. I went there and got myself booked on ANA NH7. I waited for 2 hrs since the counter for ANA opened at 10.40.

I went to the ANA counter and they rejected since though they have my name booked in ANA, SQ haven't issued my ticket. I went back to SQ counter just to find out that SQ031 is leaving at 11.30, what a SURPRISE to know the same flight that they told us broken is actually flying! Hope SQ031 have a good and safe flight back to Singapore. Having the airplane broken is understandable, but lying is NOT, also the fact that the way the airline treat the customers is not based on respect, they put they put profitability first, very arrogant.

I have traveled in Emirates, Qatar, Cathay Pacific etc but never had this kind of an experience. This is not what I expected while traveling on Singapore Airlines, paying a big amount. The experience I had with the food is cheaper than a "road-side restaurant". To be on the safe side, I have taken pictures and videos of the same. I realize that I wasn't treated fair and would sincerely look forward to your resolution on the inconvenience that was caused to me. I am hoping you'll promptly respond and resolve my concern at the earliest.

Your team is horrible in coordination and if one manager is off duty the other one should be fully aware of the situation and take it from there. With an infant I have spent more than 30 hrs calling you guys and explaining my problem over and over again. I'm already trying my level best to reach to your higher authorities, so they are informed what an inefficient team they have.

I am still continuing to call your team at SG Airlines and this time to my surprise the agent was able to give fare in 5 mins Something which you guys could not and kept me on this long-awaited saga for the last 4 days *day and night. Due to which I lost my direct flight and will incur higher expenses. I am sure you understand, that travel industry is all about getting the right fares at the right time, by booking it, in short all about “Opportunity cost”. Timing is everything when it comes to booking a ticket. For me, booking my ticket via SG Airlines has been the loss. Due to your delay all my hotel bookings are also on hold.

I started calling you guys on 17th May 2018 and today is 23rd May 18. Fare on Austrian airline for an infant is hiked up to $481 USD now, which I cannot afford to pay, especially on a redemption ticket (for the infant alone). To sum it up for you, SG airlines team has made it so difficult for me and my 1 year old. Hope you understand that this is big lost opportunity for me due to – a/ inexperience in your team, b/ not being able to get me the fare at the right time, c/ not being able to quote the infant fare. With all this back and forth and waiting until today. Please let me know as soon as possible. I have spent enough time on the calls and I am very tired and a frustrated mom. Thank you.

I called Scoot to clarify on Wednesday (16-May-2018) and they be giving their stand as none of my business and I shall proceed to cancel and get refund from the TigerInsure myself. But the insurance company just say "This is a complicated case and the person in-charge is on-leave" and they never get back to us again. This is a total scam and money cheating! As another child company of SIA, this is just another not very cheap fare but so-so to bad level of services when they refused to take any responsibility or to provide appropriate assistance when all of these happenings are the cause from their "brilliant" system screw up!

What I say about SIA and Child Companies? They are just such a money burning companies for you to invest in. So, it be best that you always consider them only after you weigh that the fare they charged are reasonable compared to others and you did not really would like to fly something super valuable along, as well as if you have more time and money to spare in case mess up issues such as mine happened to you too: delay flight, charged you for nothing and no refund can be made.

Original Review: April 5, 2018

We are from South Africa and was originally scheduled for a flight at 14:55 today from Thailand to Singapore. We were then scheduled to fly at 17:50 and now it is 18:40 and we have not yet boarded. This is unacceptable service. We are on holiday and time is being wasted by Singapore Airlines. If you care about customer service then please let us know how this time will be reimbursed to us. You have extended your flight to SA to the 10th April but this extra delay does not compensate.

That is where Singapore Airlines lost me. I needed the cash urgently to rebook in time for the birth, but after hours on the phone and queues to customer service and emails, I know I am unlikely to see this refund in under now 8 weeks (depending which email to believe), possibly never. Over $1000! They do not care that they fraudulently took my money and the position they have placed me in. Other comments about the customer service are correct, no one is empowered to do anything, they do not care, do not call back, do not follow up. I will never ever try to book with Singapore Airlines again and am making sure all my family and friends also know. It is a pity. I thought they had such a good reputation and although I was unhappy about the cancellation all I really wanted was my money back so I can rebook to get to the birth!

We emailed customer services to see if they could provide better seating as I have back problems and need to move about quite a bit to be comfortable on the seat, (the reason we booked 2 seats at the beginning)... and the reply was we have 2 seats, they are emergency door seats and they cost £75... but you will have to be available to help in the event of an emergency if booked. After several other emails I found that customer service really were only interested in one thing increasing profit. They didn't care about my problem or anyone else with issues. We have supported them for years... but this will be our very last trip with them. Very disappointed. Very angry at this outcome.

On 8th Dec I tried to do web check for the above 2 booking but it's missing & found out they cancelled the above 2 bookings & returned point to my account. But only refund 1 ticket payment. They totally no official email or call to inform us for the cancellation. Luckily I tried do web check in or else I totally didn't know it was cancelled. Now I have another 60 hours plus to fly & found out this bad news, what should I do or any legal action can be taken? My main question is WHY THEY CAN SIMPLY EASILY CANCELLED OUR AIR TICKET WITHOUT ANY OF NOTICE AND INFORM OR EMAIL TOO! I've tried the best & found another ticket to SFO but for return still under searching. So this is truly disappointed and disaster which has spoiled and ruined our family trip to US to attend my daughter's graduation. Our domestic flight & hotel all booked! Truly sad & mad & worrying right now!

Our Air France tickets that we couldn’t use because of the delay were non-refundable. So we lost 246 euros because of SIA. After several mails to SIA (because they don’t reply to emails), the company doesn’t deign to pay 246 euros to compensate us. They only want to pay the difference between the train tickets and the Air France tickets (52 euros). Not logical. Plus, they don’t want to spend money to reply with postal mails. Only answers by email.

This way to do show how tightfisted is Singapore Airlines. They don’t have consideration for their customers. They don’t take responsibility when their delayed flights have consequences on customers. We had suffered many inconvenience because of Singapore Airlines and they give no compensation for that. We will never fly again with Singapore Airlines, neither my family nor my friends in France and in Singapore.

I suggested to them that when I look online at the Singapore Airlines website I see they have a Malaysia Airlines leaving from Kuching at a similar time to the original booking and that it would be acceptable to me to fly with Malaysia Airlines through to Singapore. The last customer service representative actually quoted that flight to me and told me they would book me with them but alas, still no call back from them. I travel with them many times but must admit this will be the very last time as their service is appalling when like this time things go wrong.

I called LAX (I had to call so many number to get a hold of someone). Then I was told that I have to book my own flight to SFO which I told them that was fine. She promised to call me back, however I was not called back. I called again and this time I suggested, "What about if I take the Nonstop business class aircraft and get a refund for the difference between First and Business?" She told me since I used miles this would be impossible to get any kind of refund. I went back and forth with some other agents, some really rude and treated me with such disrespect especially a Chinese woman and an Indian woman at LAX. I also called the ticketing office in SFO and it seemed that nobody could get me on another flight that day or even the day after. I told them aren't they responsible to rebook me on another airline because of irregular operations? I asked them to see if they can put me on Asiana via Seoul and I was told no.

I ended up missing my event. Two days later I was rebooked on the 747 via NRT to SIN. I was in 2A. My entertainment system was broken. Then did not have a pajama my size. I ended up with a tiny size S. On the 2nd leg of the journey from NRT-SIN when I asked the Purser if he can give me one my size that I can wear he told me that I already had one. I told him, "What about if I booked these flights separately? You would have to give each passenger a pajama and an Amenity kit." I was also not given an Amenity Kit as I was told that they were out. What? Is this Singapore Airlines that I always hear about? The Flight Attendants were nice and very robotic with lots of make up and very animated but not genuine. It seems that it was all robotic although they were nice. The Purser wrote some report however I never heard back from anybody from Singapore Airlines.

The only seat that I could move to was the last row which was very loud. I ended up sitting in 2A with no entertainment on SQ for nearly 18 hours. I was never compensated for any rudeness, not being rebooked and never got any compensation. I even wrote to the CEO office and never heard back anything. From what I gather and from my recent experiences on Singapore Airlines, they do not compensate customers unless one takes the time and takes them to small claims court. I have not had the time to do this. Plus at some point I was considering to work for them in Sales so I did not want to take them to court. Plus, I was afraid that I would be blacklisted from flying on them. Sometimes one needs to have an option to fly on airlines as we travel a lot.

I was told by the Purser on this flight that I can try to get compensated for a hotel money lost for the first couple of nights and try to get my hotel room paid for by SQ at the airport on my way to HKG but this did not happen. I talked to so many supervisors and it was a waste of time to explain myself. Plus, I could not take advantage of their First Class lounge because it was under construction and I had asked if I could get a voucher for a future visit and I was told no. I liked the SQ Flight Attendants and some of the onboard product, food and drinks, however their customer relations is another story. Plus, they are very argumentative and really crazy with their rules.

On my way back via Singapore there was no arrivals lounge and when I tried to go to the First Class lounge or Business class lounge at the terminal I was told that my flight had already landed and there was no way that I could go to the lounge and use the facilities. I just wanted to refresh and take a shower and use the internet. The SQ staff are very robotic and they have no common sense and if you want to get any compensation from Singapore Airlines for any inconveniences that they cause forget about it.

On a different occasion, SQ cancelled a flight from Istanbul in business class to Singapore. They moved my date to an earlier date which was ridiculous. I had flown in on Turkish from Capetown for an event in Istanbul and I was only there for less than a day and they wanted me to fly on an earlier date. I kept calling them their ticket office, saying that I need to go a day later. Then finally I was rebooked one day later, coming to my surprise that the aircraft was a substitute from a lie flat business class to an older angled business class.

Plus, I was trying to make a documentary about my trip and I was filming myself, not the crew or the aircraft. I was approached by a very angry Indian older male Purser and told to put my camera away. I see so many people logging their flights on youtube. Why did he pick on me? Again, no compensation from Singapore Airlines. If anyone has an email for someone specific in their customer relations office please email me. I have a few other bad situations with them. I am tired of writing this.

Only after many days the customer manager wrote back that they did not get any feedback from the cabin crew about any water leak and hence cannot ascertain any damage to the hand luggage. I tried to ask for escalation, but only get held back by the Customer service manager that the company management empower her to represent the management and there is no point to escalate beyond her. I manage to get hold of the CEO email, but sad the CEO still point back to the same manager. I felt unfairly treated and no ground to speak. SIA seem to be defensive, fear of customer making claim then to really investigate into the matter.

This is the reply. We would like to reiterate that our engineers have confirmed that there were no anomalies related to condensation in the aircraft cabin on this flight. Our cabin crew on this flight have also confirmed that there were no incidents of condensation or leakage observed in the cabin. In addition, we have not received similar feedback from other passengers on this flight. As such, we are unable to ascertain the cause for the damage of the mobile phone on this occasion. Just because no one reported the incident, SIA is so quick to conclude there is no issue then to investigate into the matter. I'm very disappointed with the SIA customer service.

We immediately began the claim process with Singapore Airlines. Long story short, for the last month & a half, we have been jerked around by Singapore Airlines regarding our claim. If it wasn't "their email system was down," it was "since you left the airport we are denying your claim," (even though their website states a person has up to 7 days to file a claim), repeatedly asking for provided information ("what was your itinerary number, did you wrap the bag in shrink wrap yourself, do you have the receipt for the bag," etc, etc). The only compensation that has been offered to date is for the ruined luggage. In article 16 on their website, it clearly states they are liable up to $20/per passenger per kilogram of checked luggage.

Under which, in our situation, they are liable to reimburse us $40x15=$600. They are not going to honor this, and instead are saying since there is no proof of what is missing, they are not liable. This begs the question - how does one "prove" what is missing from a destroyed piece of luggage? In my most recent email (last night, 11/20/16) from some no-named customer service representative, the responsibility for reimbursement has been passed to the traveler's insurance company - an entity which was not named & no contact information provided. I have over a 20 email thread of the back & forth emails between me & Singapore Airlines. It is full of inconsistencies & confused statements on Singapore Airlines' end.

This entire process has been & continues to be, unprofessional & absurd. I have demanded to speak to a manager regarding this matter & only time will tell if they provide any contact information. We are deeply disappointed with this ridiculous situation & shocked by its handling. We are avid travelers & have never had a situation where a checked piece of luggage was destroyed & a myriad of items lost before! We have followed all protocols & have demonstrated much patience in dealing with this matter. We will not be flying Singapore Airlines in the future. I strongly advise others to think twice if considering flying with them.

After 30 minutes of waiting, the captain told us that there is a technical problem and there is no free hangar for us to wait in the airport. So all of us have to wait inside the plane. The captain also said that he was waiting for the ground technician to come and find out what's wrong with the plane. 30 minutes waiting and the technician came to check what's possibly wrong. Another 30 minutes for checking. Then come a solution that they need to clear the fuel and refill again because there is a contamination. They hope it will fix the problem and we have to wait for about an hour for this activity. An hour passed, then they recheck again for about 30 minutes? And they can't figured out what's wrong so we have to wait for another 30 minutes.

For about 5-6 hours waiting inside the plane, with only water and peanuts, it's really not a nice experience. I even saw 2 babies with no food (luckily the parent bring banana for the baby so they are not too starving). Then the captain said we all can go down to get our refreshment on the restaurant while waiting for the problem solved. We all are starving and eat for about an hour and half (I still see the babies got no food, the parents looks so mad because of it, even the ground crew can do nothing about it.) 40 minutes asking for explanation of what happen and what we supposed to do because there is no other flight to JFK at all and we have to wait until plane ready or night come first so they can give us hotel to rest. Then suddenly all the stewardess walking so fast to the gate, people look at them and see enlightenment that the problem was solved.

Some of the passenger were cancelled their flight but for us which doesn't know anything about German have to continue our journey. The monitor in front of me have problem so I can't used it at all, so all I can do just try to rest & sleep. Arrived at JFK at almost midnight and we got water bottled and cookies only. We missed our train to DC and just want to go to hotel and rest. Luckily we have friend on NY that pick us to rest as soon as we arrived on JFK. What a long journey and the worst news is, after I email them so much to ask about my rights when there is delay flight, they offered us 75SGD inflight voucher for the compensation of this horrible experience. :) It's really something awful, even our lost Amtrak train ticket was cost almost 200 USD.

I have spoken to Rebecca, Naja, Sheela and everyone have told me that you will get a call from concerned team in 24 to 48 Hours. All their 24 & 48 hours are gone and promises/commitment are never met by your team. First Rebecca told me that there might be charges approximately to 407$(AUD) and then in the evening of the same day I was advised 632$(AUD). When I asked your team, as a customer we were worried about other passengers should not get infected during the travel and it's not advisable to travel with illness. But never your team felt for us and they are just behind money asking us to pay fare of 632$ more than one way fare just because we asked for the tickets to be upgraded to Flexi Economy and travel on a different date. Your customer service team have passed on information to me whenever I called but never I received a call back from your concerned team who authorize change of date promised a call back.

Is this the service you provide for customers (No call back promise met, No commitment, No Ownership and just behind money). You can very well check your database since August 2000. I have been travelling Singapore Airlines under my name Venkatakrishnan **. In Feb 2014 me and my wife traveled from Bangalore to Melbourne via Singapore. We had problem in the connecting flight from Singapore to Melbourne. When we asked for Veg Food they said that they don't have any, just 1.

We made our booking online and we also clearly mentioned that we need only Veg Food. August 2000 Chennai to Sydney. Apr 2002 Sydney to Singapore. Apr 2002 Singapore to California. August 2004 Chennai to Singapore to Los Angeles. Nov 2004 Los Angeles to Singapore to Chennai. Dec 2008 Bangalore to Singapore to Manila. May 2009 Manila to Singapore to Bangalore. July 2013 Bangalore to Singapore to Manila. Nov 2013 Manila to Singapore to Bangalore. Feb 2014 Bangalore to Singapore to Melbourne.

I am writing this mail with complete frustration and anger that when money is paid no service has been delivered. I am going to share my feedback and write about your service in my office intranet so that my office (MNC with 180,000 Employees) would consider to book other airlines for all our employees. Why is your team not able to provide any customer service, call back promise, waive off fees for the customers who have been genuinely asking for help, notifying about the problem, considering other co-passenger health and supporting your airlines in all ways. We are ready to pay reasonable charges for the change of date but not as an entire amount that took more than a single fare. At last after seeing this mail, I hope we will get some response from your team with some ownership, accountability and trustworthy to provide us better service and not bitter service.

Please advise us on the final charges (Reasonable Fare and not 632$) for change of date as per Flexi Economy and helps us with the request at the earliest. I hope you can help us with our concern on fees and customer service delivered in a better way. As mentioned earlier let this be a reasonable fare and not entire one way fare (632$), that's too much for an upgrade to Flexi Economy. Awaiting your reply and status on our ticket to Flexi Economy with reasonable charges.

I was told to do written complaint at my next destination which I did and was told by ground staff at Ahmedabad that it is high likely that I may ever recover it. The question here is who took my jacket except the cleaning staff at Changi Airport who took advantage of blankets to wrap in it. But the airlines denied the claim. Do I want to travel with this dishonest airline again. The answer is NO.

Therefore, I went back to the SIA information service counter to report the damages and seek for assistance. I spoke to one of the lady staff and she was trying to call the lost and found office to check if I can make report for this case via email due to I had unloaded all my belonging into my car and the whole family is waiting for me at the car park and my young child and old mom was feeling unwell due to tires and hazy air. However, no one pick up the call although she tried to call few times.

After that, she asked me to fill in a form and told me will call the security to assist me in this case. I asked the staff if I can bring the security assistant to my car to check and scan the luggage because I had put all my belonging into my car. The 1st mistake your staff made, she said "YES" to me. 2nd mistake was made, she asked me to wait for the security assistant near the counter, without telling me and passing the message to her colleague, she went off from the counter. 3rd mistake was when the security assistant came, I told her that the lady told that she will follow me to my car to scan the damaged luggage.

The assistant and the rest of the staffs telling me that this is not the process and told me that I have to bring my luggage back to the office. And they all giving me the unpleasant face and the expression that I'm trying to find trouble from them and even raise their voice when talking to me. I told them that I had a young child and an old lady mom with me. I am not able to make them waiting for me at the car park and because of your staff told me that the security assistant is fine to follow me to the car park so I agreed to wait at the information counter. No one willing to listen to my concern and understand my worries at that moment that my family is waiting for me to send them home.

I am from banking service line as well. I always make sure and telling my staffs that when a customer encountering a problem, they already in a very miserable situation. Therefore, we shouldn't give customer the wrong direction to add on their worries. Telling customer the right things to do and guide them the right way is always our job and our responsibility. What is our service level agreement? Assist the customer to solve their problem, understand customer's problem and needs, reduce their worries.

However, I couldn't find any of the above from your staffs. I hope you really can look into this case seriously and reply my email as I am able to provide the case form filled by your staff and the photo of my damaged luggage. Does that mean I have to prepare to get a new luggage each time I am taking SQ. Do I still can look for your assistance if I am encountering any problem if I choose SQ again?

My LOSS. Inconvenience & very bad experience, mental stress & trauma: I had to live on the same clothes which I was wearing while I traveled for the next 2 days (assuming my baggage will be delivered which the airlines people kept saying). After which I had no choice but to borrow money and buy clothes for the meeting & office purpose. It was just so insulting and stressful. I had a lot of expenses because of the baggage not delivered by you. Expenses which I do not even have the bill e.g. - traveling expenses to the mall etc. & I had to buy a winter wear jacket for the weather conditions --- costing more than 10,000 INR.

As this is my business trip to Manila I had gone thru an extreme stressful time and days due to the delay by the Singapore Airlines. I have messages & emails the proof of my follow up with the airlines people till the baggage was delivered. Due to this inconvenience, my visit to Philippines has been a very bad experience and a great trouble attending my business meeting. Please adjudge. To add to this two of my other office peer groups baggage was again misplaced after we came back to India.

A month later, they said that they contacted the office (in Cambodia -- this later became a common excuse -- it's in a different country, even though we handle all international issues), and suddenly there was not a note saying it was processed. Two weeks later -- no refund. They call headquarters. Someone let someone else know. It's in a different country, blah, blah. This call ended with a PROMISE to call me the next morning with an update.

Three days later, and they tell me, once again, they don't know what is wrong, that the supervisor just called headquarters, but was unavailable. After I asked how the supervisor managed to make such a call while too busy to handle my case, suddenly I was on hold again waiting for the supervisor. He also didn't know why, would contact headquarters, blah, blah. I had a complete meltdown before he agreed to do something more (which means just calling me back, not actually resolving the issue).

He actually did call me back and the woman handling my case was not at her desk. He promised they would "try" and I corrected him, letting him know that it was not a matter of trying, it was a legal policy and they need to do their job. And of course, no one is allowed to give out anyone else's name, and no one has an extension or direct line.

I am a pretty logical person (I teach composition and rhetoric at the college level), but I do feel that there is an element of swindling going on here. I have been flat-out lied to multiple times about this refund and its status. If policies are in place for a multi-billion dollar corporation that allow them to earn thousands of dollars for a single ticket, but suddenly those policies aren't upheld when the money is intended to go the other way, there is a problem.

I get the impression that due to the extreme amount of hassle and disregard, that perhaps the company has policies that allow it to delay, which would most likely result in the person losing his or her money. I plan to take legal action if this is not resolved, mostly on principle. It's unfortunate that my experience ended this way as I will never take this airline again, despite another planned trip overseas this winter.

Although, they had asked for apology and offer to serve the late meal, I was so angry that I had refused their offer. Although Mr. Azhar, the overall incharge of your cabin crew came to pacify me, I was rather perturbed by the fact that your staff have shown such sloppiness in the so called "Service Quality" (SQ) airline. The above occurrence should not happened if your crews had shown such care and concern towards doing their duties. Albeit the compensation of S$75 worth of inflight voucher was given to me, I still think that SIA had given me an unsatisfactory service so far.

I showed him the receipt from the airline and in there it said clearly the digit of my credit card. And the receipt stated that the tickets are all paid with one credit card. He insisted that the number on his computer display wasn't the number of my credit card for my son's ticket. Now, as far as I can remember in the past 10 years I traveled with SQ and never in my experience a staff at the gate asked for the matching credit card. After 5 minutes of debating of what credit card number being used for the booking, he called his superior by the name of Gilli (or Dilli?) I don't remember his first name. Instead of trying to solve this problem, the superior said exactly the same thing: they need an exact credit card in order to issue the boarding pass (Again, in 10 years, this is the first time they asked me for a matching credit card). It's either I provide this or my family and I cannot board the plane.

Then, after a heated 10 minutes argument, the superior told me the last 4 digit number of the credit card used for the booking, which he should have told us the very beginning. I quickly recognized the number as my number I used to pay the penalty charge because we changed our departure date. I told the superior that I used my credit card to pay the penalty for the changing date of departure. The original booking was all under my wife's credit card! Without apologizing to us nor comforting us, the superior was still blaming the number of credit cards mishap on us. I said something to him that it's their communication fault. They should've said something about the LAST credit card used for penalty. But Ashraf ** and the superior defended themselves by saying "We are not ticketing. This information is ticketing only (I don't even know what they're saying)."

Here's when the story became really strange. I saw the superior talking to another staff (a woman) pointing at us and the woman then walked toward us and stood behind us watching our luggages. She was standing next to a really big luggage cart. Her acting was out of the ordinary and we got very suspicious, my wife asked her is there something wrong, why is she looking at my wife all the time. We boarded the plane and landed in Jakarta at 4:50 PM. We were waiting for our luggages for a long time and one small luggage arrived, the other 3 luggages never came out. Someone from Jakarta Airport Baggage Service called my name and told me that our 3 bags are still in Singapore (1 bag arrived in Jakarta). They will be delivered with the next two inbound flights to Jakarta, SQ 964, at 5:22 PM (arriving in Jakarta at 6:09 PM).

We are the only passengers on that flight whose bags were left at Changi Airport. I start to believe that my suspicion has becoming real. Either Ashraf ** did it or his superior did it, or they were in cahoot did it on purpose. I guess the female staff was told to transport our luggages to the other flight (Maybe they think it's funny imagining us running around Jakarta Airport looking for our bags after all, it's payback time, right?). And the luggages were not in the next flight but next two flights so we had to wait a long time at the airport for them. The staff at the airport told us they could deliver the bags to our house.

Now, our bags finally arrived in front of our apartment lobby at 9:50 PM. Our keys are in one of those bags. We had to wait almost 5 hours to get into our own apartment. My sister in law's medicines are in one of those bags. We went to Singapore to accompany her check-up. The people at Jakarta luggage service and SQ office can't give any explanation to us on why the bags are being left out. Look, we arrived 2+ hours prior departure time. The people on the ground (Jakarta Airport) told us it's unlikely to happen if we check-in 2+ hours prior.

Update: I wrote to SQ and they got back at me with something like: "We're sorry but Ashraf (the gate staff) is new. Please understand that we will give him more training so that this won't happen again." According to the customer service staff when they investigated the incident, Ashraf was "panicked" and caused the mishap of the luggages. This means Ashraff ** aware of this incident, and leave a room for REASONABLE DOUBT that he MIGHT HAVE DONE IT ON PURPOSE (Just as you know, he didn't look "panicked", he looked "vengeful")! What customer service are you running? You sound like running a two-bit hawker at outskirt of Jakarta. Shameful.

Unfortunately, during our fly back to Jakarta from S'pore, I had horrific experience with the security officer who was so rude and ignorant. Getting off the SQ from Melbourne on 3 May 2015 at 4.10 p.m we immediately ran to catch our SQ connecting flight as the departure schedule should be on 4.30 pm. We didn't want to miss the plane. I read the information board that the gate has been closed. My colleague frantically sped our sprint to gate F33, feeling exhausted and nervous after such a long flight from Melbourne. We passed the security check and had our boarding pass scanned without much problem. Without second thought we rushed to the entrance door leading to passage for boarding into the aircraft. No stand by officer from SQ was at the door and no body stopped us for entry. We thought "Oh dear, did we just miss our flight?" We heard no announcing information and our focus was to catch the plane. So we ran.

In front of entrance door to the plane, the stewardess seemed surprise to see us and asked whether we had the boarding pass. We showed it to her and she was trying to call somebody. We waited. Confused. And we saw the plane was empty. We thought "What happen? Did we board on the wrong plane?" Unable to reach anyone apparently, the stewardess asked us to proceed to our seat. Another stewardess greeted us, surprise as well. We asked her why the plane was empty. She said it was ok as the others would board soon. We felt something amiss but we just were too damned tired to think.

As we sat, this male arrogant officer approached us with stern face and started to get angry at us for boarding the plane while others still waited in the waiting room. He refused to listen to our explanation whatsoever and kept throwing rude words as if we were two ** women in scarves. He kept repeating over and over again his rude words as if we were too stupid to understand any single word he said. My colleague and I were so offended. We knew now it was not time to board yet but how we should on earth do we know that when nobody directed us? Hello.... The plane should be leaving at 4.30? We did not make this mistake on purpose and we had apologize. But this rude officer was too ignorant. He kept lashing the same words and treated us like we were two criminals. It was so horrific.

He could have warn us with less arrogant and rude ways. After all we did not breach the protocol on purpose. If he showed us a bit of understanding, we would totally understand. Should security officers at SQ act that way? He was so rude and never in my whole life did I experience something like this. This lesson gave me a chill experience and I don't think I would board on the plane anymore. My company should better use other aircraft in catering its employees in travelling overseas.

Tried calling this morning at 0745hr. 1st try: same, a 15 minutes wait in vain. 2nd try: after 10 mins wait, l was told to submit my phone number for a call back with a stated time. I did but nothing came back. On my 3rd try 30 minutes later: I managed to speak to an operator and get the changes done. This operator is in India. Probably SIA outsource out her operators, SIA reputation is in their hands.

This matter was also reported to SIA years ago, my report was still kept with me, the respond from SIA was the same la, probably from a computer... abc... xyz. There was not a slight improvement till today. I suppose, SIA got junk quality robots in the top management.. that got no eyes to see nor ears to listen. My heartache for my favourite national airline.

It is really sad that a great airline has such poor service when dealing with damaged bags. Most international travelers do not have three weeks plus to deal with this customer circus. I am still optimistic that sq will fix this problem. People fly sq for the service. If sq has terrible service why choose sq? I paid a lot more to fly sq airline. In the future, I am not sure I will make the same choice. Sq airline your customers deserve better.

I am having a bad customer experience with Singapore Airlines during claiming my delayed and damaged luggage. Firstly, during my transfer in Singapore airport, a ground crew mentioned that they didn't have time to transfer my luggage. Thus, they left my luggage in Singapore which was due to fly in the next flight which is only going to fly the next day and the same time. The ground crew mentioned as soon as I arrived in Dubai I could ask Singapore Airlines to deliver the luggage with different airlines at the same day.

I was bound to come in for work the next day so having my luggage at the same time would be ideal. However, when I arrived in Dubai, the lost luggage claim basically could not send the luggage at the same day. They did not at least show that they tried to help me getting my luggage in the same day. The answer is just “no, we can’t.” I had to spend more than 2 hours in the lost luggage claim.

Secondly, my luggage arrived at 1 am on Saturday, Dec 12 which was more than 24 hours after my flight and it was damaged. I had a Polo Classic 29" luggage which was considerably new and rarely use. Thirdly, the customer service who handled my luggage claim shows no good gesture in coming to terms that will work both ways. Instead, he just giving me options that works conveniently to Singapore airlines instead of me. This is not what I expected from such an airline who claimed to have a good customer service especially when I had an expensive travel on business class.

I filed a complaint on my damaged luggage and Singapore airline picked it up and claimed to repair it. A couple of days later, I received an American Tourister bag without any notice before. Singapore Airlines did not give me any notice that they couldn't repair it and didn’t consulted with me if an American Tourister bag as a replacement will be OK for me. The replacement luggage was AED 285 ($70) almost half the price of my Polo luggage.

I sent another email conveying my disappointment, and Singapore Airlines claimed that they could not find the brand in Dubai shocking. I requested to be compensated with a luggage that is at least the same price or not far off from my luggage. After weeks of exchanging email, Singapore Airlines basically does not want to accommodate any of my suggestions. Instead the customer service, Mostafa **, basically gave me an ultimatum that I had to choose from one of the options they gave me. His options was: 1. New American tourister bag (sister company of Delsey) plus service recovery voucher 100 SGD (valid for one year). 2. Cash compensation USD 100 (equivalent AED 360). 3. Transfer the case to Jakarta so you can find same quality as your Polo bag.

My thoughts on the options: 1. Singapore Airlines did not ask whether an American Tourister bag worth of USD70 is OK for me as a replacement. They practically just wanted me to accept it while I do not want to accept something that worth half of my luggage. The voucher, as we all now, it is useless. I will never use it as I will not fly with Singapore Airlines anymore. 2. I checked in Abu Dhabi Mall that most of the 29" luggage cost around AED 500. This means if I take the cash amount, I had to get a new luggage with addition AED 150 from my own money and I had to carry my luggage all the way to my hotel. 3. If Singapore Airlines Dubai treated me this way, having the case transferred the case to Jakarta will not make it any different. I would expect to be compensated with cheap luggage and I did not have time to handle this any longer.

I just want to be treated fair. I do not know why they do not want to accommodate my request to provide me with a replacement bag that is at least the same price or not far off from my luggage. This is simple. But my experience with Mostafa **, he did not give me any thoughts in accommodating my request, gave me an ultimatum, and treated me to the convenience of Singapore Airlines instead of trying to accommodate any of my request. I have not received any remorse or apology from Mostafa nor Singapore Airlines. This is not expected from Singapore Airlines who is said highly valued in their customer services. This case has not been resolved, if you are in my position which option you are going to take or what action I need to take?

At the airport, one of my parents' luggage was 31 kgs and the other was 29 kgs, the check in agent told my parents that this was unacceptable eventhough both still weighed 60 kgs in total. She would only accept baggage not exceeding 30 kgs each. She told my parents that they either have to pay 1 kg in excess or transfer the 1 kg to the other bag. My parents ended up transferring the 1 kg to the other bag despite the information on SIA's website that must not exceed 32 kgs NOT 30 kgs). My parents were also both entitled to a carry on luggage (7 kgs in weight) with the sum of length, width and height of each piece not exceeding 115 cm. The check in agent totally picked on my parents because she also disallowed the carry on luggage that my parents were carrying at the time because she thinks it was too big, without even measuring it. I have used the same luggage as carry on (both in international and domestic flights) in the past and never had issues.

There were other passengers who had luggage bigger than what my parents had. I measured the luggage and the sum was not even 100 cm. It would even fit an Airbus 320's overhead bin. Lucky that my parents had an extra bag, so they removed all the contents of that carry on luggage and transferred everything in their extra bag. What's more ridiculous is that while waiting for boarding, the same check in agent used the airport's intercom to page my parents to report to wherever she was (after customs and immigration) just to make sure that they got rid of their previous carry on. Now, that's what I call power tripping. Didn't she have anything better to do than to bully my parents? Weren't they busy enough? Remember, these are two old people in their 60s, one with a bad knee and the other with an ankle injury. If you do not want yourself or someone you care about be disrespected and discriminated, do not fly this airline. That being said, I will never, for the life of me, fly this airline, nor will any of my family. I will also encourage friends and family to avoid this airline. There are better airlines out there who would treat you and anyone you care about with respect and as equal. This is blatant discrimination.

We came at 6:30pm and till 7:30pm kept coming back to her to remind her of the assistance. Each time she kept asking us to wait as they have called someone to come. They never bothered to check with us each time. The lady is CSA Demi at row 4 for SilkAir. The fourth time, a guy from one of the counters (who was spoken to earlier but kept playing on his mobile) and rudely asked us if other passengers are waiting - we could not. We told him about the 3 month infant, and that he was crying for a feed as we kept waiting for the assistance so as not to miss it if my wife went with him for a feed. At 7:40pm when we went and raised an alarm, we were approached by a CSO whose name started with R (can't remember her name), who identified as the manager there. She was rude and unsympathetic and asked me to complain to MI_feedback. She least cared. I asked her it would be ok with us if my wife got time to nurse my son who was crying frantically as the fault was theirs. She said she can't help that.

Finally at 7:45pm they arranged a guy who did not seemed equipped to handle passengers. We were shooed away to follow him. When we did he was very rude and had to manage three families. Ours, another lady with a kid and a wheelchair bound person with a large family. He rushed off leaving my wife to fend alone with the kids with multiple bags. My son in the melee fell down and bruised his head as he got scared with all this ruckus and the guy had rushed off with the wheelchair. I went back to complain about this. The CSO was least bothered and then went on to keep the 'closed' signboard, not bothering to hear us. They have pathetic staff at least in this case who're least equipped to handle passengers with sensitivity.

I wanted to make sure that I had not made a mistake and verified my correct travel information via confirmation emails from Singapore Air and the agent company who made the ticket purchase. I have called Singapore Airlines US Reservations via 1-800-742-3333 and was informed that I needed to speak to my booking agent regarding any changes. When I explained further that my booking agent has the correct itinerary information and that Singapore Air had the correct information as of 8/10/14. Now For some reason without as much as an email, my final connection flight has changed.

The agent I spoke to informed me the original flight I was schedule for may have been changed "due to a technical issue". He was very polite but was unable to tell me when or for what reason my itinerary had been changed. I find it completely unacceptable that Singapore Airlines would make these types of changes without concern for their customers needs and travel plans. Now I am forced to endure a 28 hour layover in a foreign country’s airport and try to reschedule my destination commitments and bookings. I am very disappointed.

When the flight landed in Singapore, they were asked to wait till all passengers disembarked. They were then asked to wait outside the Aircraft in the arrivals area till someone comes and picks them up. The whole area got empty, all the Singapore Airlines staff left and they waited for more than half an hour after every one had left. No one came back for them.

They then went through a very tense process of walking across T3 looking for ways to get to T2 as their connecting Singapore Airlines flight was from T2. They asked several people on the way. Finally, a good person helped them get on the Sky Train to T2 where the person also helped them identify the gate where they had to go. This was not expected from Singapore Airlines at all and rest assured I will be sharing this experience with my network on Social Media.

I travel a lot on a lot of flights - Emirates, Qatar Airways, Air Arabia, Air Asia, Tiger Airways, Singapore Airlines, Silk Air, etc. But this was a crazy incident, both onward and return. I traveled from Bangalore to Lombok (Indonesia) via Singapore and back as mentioned above. I did not have a Singapore visa as I was not planning to get down at Singapore. This is the worst experience I have had and would never want to travel Singapore Airlines/Silk Air and will not recommend to anyone.

First of all, when I reached Lombok, one of my check-in baggage which was checked in directly from Bangalore did not reach Lombok. (I had totally two checked in luggage, 1 came.) I heard there is a compensation, but no news of when and where I will get it, who will give it, etc. I did not have any clothes. I had to buy everything. And, nobody (concerned Silk Air staff at Lombok) had any clue whether I will get my luggage back or not. The luggage came to my villa resort the next day afternoon (after around 30 hours).

Then, when I came back from Lombok to Singapore, they did not do direct check in of luggage to Bangalore. They asked me to do it in Singapore. I was fine with it. They asked me to contact the transfer desk and they will help me out. I went to the transfer desk in Singapore. They told me that I have to get past immigration and check in the luggage. As I did not have a Singapore visa, this was not possible. Hence, I lost my 2 check-in baggage. They told me I cannot take the Tiger Airways flight back to Bangalore as they are aware that I have 2 check-in luggage and that I would have to buy a non-low cost flight which will do check-in of my luggage for me.

I told them that my brother is in Singapore (who was traveling with me) and he would take my luggage. Then, they allowed me to travel, without my check-in luggage. They wrote that I do not have any check-in baggage and asked me to sign it. I would like to complain about these two incidents to the concerned heads and also I want to let everyone know about how Singapore Airlines/Silk Air/Tiger Airways staff at Singapore transfer desk treated me.

What they should have done: At the time of verification at Bangalore Airport (Singapore Airlines), they asked me for my Singapore visa. I told them that I do not have it as I am not getting out at Singapore. Then they asked me to show the return ticket. I showed them my return ticket from LOP to SIN via Silk Air and SIN to BLR via Tiger Airways. I was let in without any problem. If there was any issue with check-in baggage, they should have notified me then and there itself.

Also, at Lombok Airport, they told me to contact the transfer desk at Singapore and the check-in baggage can be transferred. Here, if they had told me that I cannot take check-in baggage without getting out, I would have carried it as hand luggage and would have had no problems at all. (At least, I could have taken one of the luggages as hand luggage.) This was not informed. Also, the staff at Singapore transfer desk was very rude to me. And, whenever I mentioned "YOU,” all the staff was taking it personally. But, when we say "YOU,” we mean the aircraft group and not any one person. They should understand this.

This information should be given prior to traveling and not while I am stuck at the airport having no other way than to let my baggage go. What if I was traveling alone? I would have lost my baggage or would have had to buy another flight ticket. What if I did not have money to buy another air ticket? Should I stay at the airport terminal? This is very poor service from Silk Air, Singapore Airlines.

On another trip, SIA changed the time of their departure from Sao Paulo to Barcelona with only a short notice which resulted in me buying another ticket. After speaking to SIA manager, Mr. Neil **, at Sao Paulo airport, I got no understanding as it's part of terms and conditions that airline can change their flight schedule any time. His response was "Why should SIA pay the cost of changing the ticket?"

Singapore used to be a good airline. With the level of service they provide, it should not be called 5-star airline. It's all profit-orientated which comes at the cost of compromising passengers' comfort and satisfaction. This will be my last travel with SIA. I will post comments about my experience for others to reconsider before booking a flight with SIA. I complained to SIA but never got response. When I called their office in Australia, I was told to contact their office in South Africa and Brazil respectively. I hope someone from SIA reads this and tries to improve their service before losing more frequent travelers like myself.

Are you serious? Here's my daughter in absolute pain as she injured her back and no one cared. I will never fly with Singapore Airlines again. The sad thing was I was recommended by so many people that they are amazing. What, because they serve food and drinks? Well they never looked after us and we really needed it. To top off everything, it was her birthday. Very, very, very upset about the whole situation and not only that, it was so embarassing as all the surrounding passengers just kept staring and watching us. Never again. I just thought they would have been more accommodating. Maybe if I was someone famous.

When she checked, the 32G micro chip memory card was missing from the camera. I was so shocked in disbelief. It was stated clearly in the Found Items receipt that there was one 32G micro chip memory card. The photos are worth more than anything. It has all our memory of the Europe vacation for almost 3 weeks in it. How could someone with such a low morale want to ruin other people's life by doing this? The memory card only costs a few dollars. Why is that person doing this? Worst, Mr. ** said that Singapore Airlines is not responsible for the items lost and asked us to report to the police. But the SQ staff already signed the Found Items receipt and they were handed all the items stated in the receipt. Then how come you are not responsible? After I talked to him, then he promised my sister that SQ will investigate this matter in a couple of days.

The next day, after trying to call more than 10 times, I finally could talk to Mr. **. He said that ** is on leave today and they are still investigating it. He promised Mr. ** will call me or my sister tomorrow. I even gave him my e-mail address. The next morning, I called SQ again and after so many tries, finally connected to Mr. ** (always take me more than 10 times to call SQ Lost and Found dept. before getting connected). Mr. ** was not as helpful as Mr. ** last night. I said it's supposed to be easy to find who has access to the Safety Deposit Box on the days the items were there. He also said that ** is still on leave today (again?) and promised me that the duty manager will call me in couple of minutes. After waiting for more than four hours, I called again. This time it was a girl who answered the phone and also promised me that the duty manager will call me by today. But until now, there was still no call to me, my sister, not even an email as a courtesy to me.

The memory cards cannot be valued with money and it breaks the whole family's hearts to know that all our sweet memories in Europe were stolen by Singapore Airlines, so cold bloodedly. I cried the first time I talked to Mr. **. Any human being will understand my feeling, yet when he is planning to take 2 days leave, he did not assign any of his colleagues to explain the latest situation. I cried every night and couldn't go to sleep feeling with regret. It has been one week and we still do not receive any news about this yet. The longer it takes the smaller chance I'm going to get it back. It is so clear that the person that took the memory card is the one that has access to the Safety Deposit Box. I even told them to tell other staff to return the memory card and I will not pursue this matter any longer. But they did nothing.

It is most disappointing that even the duty manager did not try to talk to me or called me regarding this matter. I feel like dealing with the world's lowest, cheapest airlines that don't care about their customer at all! The airlines don’t have any good intention to resolve this matter. We are keeping the Lost Items Found receipt right now with the staff signature on it. If SQ has no good intention in this, we will pursue the matter to all media and to our lawyer.

To my disappointment, I heard nothing from SIA while I'm still in overseas. On June 20, 2012, my wife who is in Singapore helped me to make a report to Changi Airport. When I returned from a business trip on June 23, 2012 by SQ877, I immediately checked with the lost and found office at T3. To my surprise, they do not handle item lost at boarding area. My question here is: why is there no clear signboard stating this office only handles items lost in the plane, etc.? So, I was referred to speak to the information counter just outside the arrival hall. Again, the lady staff who is on duty kept telling me, “Sir, there is no gate A16 in T3,” even though I have shown her my boarding ticket. I wonder whether she is a staff at Changi Airport and knows what she is talking about.

In the end, I was given no option and have to make a police report at the airport police office. Once again I was given the wrong direction to look for the police post at B3; instead, I found it at B2 with no signboard stating the police post. After few inquiries with airport staff and a young police on duty, I found the office for making a report. During the wait of 30 to 45 minutes outside the office without any air-conditioning, I finally got to speak to the police who is on new shift duty. I don’t know why I was asked to wait for 30 to 45 minutes while I saw the police who is on duty talking to another police from the airport. Why is there only one police on duty and why is there only one computer for making a police report? I reckon that there are many issues which are beyond Singapore Airlines, but the bad experience and inconveniences I have gone through have changed my impression about Singapore Changi Airport and Singapore Airlines.

I believe that all passengers should be treated fairly and kindly by all airline staff, regardless of frequent flier status or booking class. However, the important point here is that my office, despite the economic downturn, continues to fly its management staff on business class not solely for comfort during frequent travel. The point is that business class travel is authorized precisely as a contingency for difficult circumstances such as the one that I faced in Sao Paulo to facilitate solutions over missed flights, delays, luggage, etc. Now, the promise of being treated with exclusivity and distinction was made by SQ. As an Elite Gold card member, I wait less for phone service, use exclusive service lanes, etc. and on-board staff are far more solicitous and attentive. In addition to Elite Gold cardholders' expectations of enhanced service, there is also the Singapore Airlines brand. Professionalism, efficiency, comfort, better service.

So imagine my surprise when at 2AM at the SQ office in the Sao Paulo airport, Neil **, Station Manager Sao Paulo, treated me with less politeness than expected and told me, "To be frank with you, it's your fault." I decided right then that if I would find any solution to my problem, it would not be through him. His only advice was to seek a solution with JOL airlines since Singapore Airlines would not afford me any assistance. Thankfully, the Sao Paulo office is otherwise staffed with a few professionals, who seem to understand the SQ brand and on top of that, are simply good and kind human beings. I would like to commend Mauricio **, customer service agent, who quietly took charge after it was clear that Neil would do nothing further.

He escorted me to JOL airlines and helped explain the situation to them in Portuguese, which resulted in JOL's provision of complimentary four nights hotel accommodation and hospitality in Sao Paulo. In addition, he coordinated a search for my luggage (which was, unsurprisingly, delivered by JOL to the wrong place). He provided me a care package with toiletries and all in all, acted with the simple professionalism and courtesy I expected from the beginning. I would also like to commend Argos **, cargo supervisor, who just happened to be at the SQ office the next day, when I returned to try to sort out my flights and rebooking. He welcomed me to the office, offered me a seat and some water, provided use of the office line to call SQ reservations. Simple acts of courtesy and kindness for a stranded passenger, nothing to do with business class or gold card.

In the end, my office decided to buy me a new ticket on the Lufthansa flight to Munich. I asked Lufthansa for a business class upgrade and they gave me one. My SQ ticket was then used for my Munich-Singapore leg. Check my KrisFlyer history and you will see that I've been a member since 2001, but that I have been rather inactive until just the start of this year. I have been a Lufthansa Senator for some time now, but I thought to switch to KrisFlyer. I believe that I will return to the airline with the better service.

You do not breed brand loyalty, the kind that influences purchasing decisions, without inspiring loyalty. I hope that this feedback will help Singapore Airlines improve its office in Sao Paulo in time for the increased volume of passengers to/from Singapore with the opening of the Singapore High Commission there and influx of investments.

This is a false claim made by Singapore Airlines as this was not the case yesterday for us. I would be keen to understand options through legal channels based on this. The check-in person refused the above PPS guarantee. Her name was Joslinda ** and during this process, she was extremely rude and laughed at misfortune, finding the whole thing amusing and telling us she didn't have to do anything she didn't want to do and didn't care what anyone on the phone told her. I called Singapore Airlines (in Singapore), at my own expense, to speak to someone in reservations and then put them on the phone to the Silk Air representative at the counter, where she still refused to put him on the plane. This phone call lasted 38 minutes.

During this time, I asked to speak to a supervisor in Singapore and was constantly refused by the operator on the phone. No one would do anything as I was being told they had to put him on the plane, but the Silk Air person kept refusing to and the Singapore Airlines representative on the phone basically said she could do nothing more. Zero help from anyone! We asked to speak to the Silk Air supervisor in Langkawi, but were refused as he was praying for an hour. I find this ridiculous that a supervisor would not be available for the only flight on the day.

After an hour, the supervisor came down, whose name is Mohammed **. I assumed it was a supervisor, but was not able to tell as he was not wearing a Silk Air uniform or name badge. He refused to make eye contact or speak to us. He grabbed my phone and would not return it to me, until I asked for the tenth time and he then hung up the call. At the last minute, there was a no-show and we were told we were lucky that my husband could now have a seat. This is not acceptable as we had a paid seat on the plane and should have had a seat no matter what. Not because we were now lucky someone didn't show up.

On boarding, we also discovered that the Silk Air manager, Mohammed **, was on the flight and had no trouble in getting himself a seat on the plane, at my husband's expense. This was an unacceptable situation and we have still not even been offered an apology by the airline. I will have great pleasure in posting this story to every travel website and travel review service and blog I can find, to share this unacceptable situation and appalling service from Singapore Airlines. As an elite PPS flyer for 8 years (both myself and my husband), this is nothing but disgusting and inappropriate behavior from the airline. It is truly a disgrace that my family were treated so badly by the staff.

As the return trip from Korea was on the 4th of June, the embassy did not issue the visa unless they could see the renewed pass. I brought this matter to the attention of the travel agent who stated that as the ticket was issued, SIA will not refund the money. Unfortunately, this problem was not intentional. I wish to appeal to SIA to assist in refunding the money spent on the ticket due to unforeseen circumstances. I cannot accept the agent's reply of their inability to help and to which they did nothing. If the reply to my complaint is negative, I will then appeal to the Consumers Association of Singapore (CASE). Hope to receive a favorable reply. Thank you.

Regretfully, at KLIA Fragile Item Luggage Claim Terminal A, I found out the guitar head neck broken and both sides of "fragile" stickers had been removed. Immediately, I made a report at your KLIA Complaint Office. The staff had taken pictures of the damaged guitar head and made a copy of my boarding tickets, purchase bill of my guitar, and luggage tag. I'm seeking compensation of my damage claim. Thank you.

Here's the take-off horror. Singapore Airlines staff were buckled in their take-off seats when the three-year-old girl undid her seat belt and started to run up and down the aisle. The brother did nothing, and neither did the parents. The mother still had the blanket over her head. I shouted at her, and she reluctantly sat down. When the first Singapore staff was visible and walking, I told her of the dangerous take-off incident. She spoke to the mother. She refused to move the child nearer to her. This staff attendant brought a senior staff member (older woman), and again, the woman/mother refused to move the child. Nothing was done; the mother won!

I think further pressure should have been exerted on the mother. I am sure Singapore Airlines has a policy for such safety issues and further action should have been taken. The child, listening to all these conversations, became bold and defiant and ran up and down the aisle in front of the attendants, family, and passengers. Singapore Airlines had lost face.

The second incident was about the audio failure. Ten minutes into the flight, the section we were sitting in (50K) had audio failure. We could not listen to movies, music, etc. This malfunction was confirmed to us by the flight attendant. So we asked to be moved to other seats. The child was still acting up and out of her seat, and the mother still had the blanket over her head. Now, our audio had failed, and we could not drown out the child with head phones. The attendant agreed to move us further up the plane on the same side as our original seats.

The third incident concerns the loss of the laptop. I used the laptop in our new seats and then stored it in the overhead compartment. On arrival in Sydney, we were asked to move back to our original seats, so that Patricia could have her wheelchair sent there. I helped her back. To my frustration, the same three-year-old and her brother were now in our seats and refused to leave them. Passengers were beginning to de-plane (depart), and I was shouting over to their mother to get her children. She ignored me.

I was angry and frustrated and could not get any flight attendant's attention. I forgot to go back for my laptop. The children eventually left, and the wheelchair arrived. And again, with all the turmoil and out-of-control children, I walked off the plane without my laptop. I went quickly to bed unaware of my laptop loss.

The fourth incident was the lack of Singapore Airlines's response to loss. The next morning (Day 1), I phoned Singapore Airlines Luggage Retrieval in Sydney. They were polite and said they would immediately fax Singapore. I did not hear back from them the same day. We phoned the following day (Day 2) and were told that Singapore had not responded to their fax, and this was 24 hours later. They told us they would fax Singapore again. We waited all day. No response.

Now, it's 48 hours later (2 days) and two faxes to Singapore, and still, no responses. On Day 3, I gave up on the number I phoned two days in a row (966-799943) and got passed around Singapore Airlines departments in Sydney. I spoke to a supervisor and finally found out that the computer had not been found. Three days had passed, and no one had contacted us. This is not good customer service from such a large airline that prides itself on customer service. This is why we have chosen to fly Singapore Airlines on many occasions!

Six months later, I have just received an email from the Customer Affairs Manager of Singapore Airlines, Sydney. It said 1) there was no recorded incident of the young child running up and down during takeoff or the fact that two air stewards spoke individually and collectively to the mother. I thought any type of safety breach would have to be recorded on a flight. Also, 2) the audio system is now fixed. But it was its failure plus the child running up and down the aisle that made me change seats. And 3) there is no mention of the two faxes sent from Sydney to Singapore and the lack of follow up from lost baggage. This email from the Customer Affairs Manager, Singapore Airlines, Sydney is a polite "kiss off" and does not address my desire for compensation.

On Saturday, the passenger with booking confirmation ** called to find out if their waitlist was confirmed. The person receiving the call and attending to this passenger said that no such request has been made. Of course, the passenger called and told me that I did not do what was required from me. That was to make the request to have them on same flight, seated next to each other.

I called again this morning and the person on the line said that she could see in her system that this request had been made. My question was what kind of responsible staff do they have manning their call center? We are not taking the bus from Ang Mo Kio to Jurong East, where we can change seats when someone gets off. We are flying your 'prestigious airline. Your call center is messing up passenger requests. That definitely is not why you (SIA) have a call center. Can you look into this matter?

We were waiting in front of the counter over 20 minutes and the baby lying in my arm the whole time, the staff just felt nothing and did not apologize after they found the ticket. Because of that, my good worth AU$6000 supposed to claim tax back, but finally failed because the time was up. The same man called TRS to refuse my claim after I waited over 20 minutes in front of TRS with my baby in my arm because we were the last who haven't boarded the plane. The second we checked in from Singapore to Shanghai, I was told there’s no bassinet for my 2-month-old son because the staff said the plane only have 4 bassinets and they were all occupied. Also, there’s no first row seat for us, but the truth was there was no baby in that flight at all, and no baby sitting in the first row at all.

I don't know why they lied to me and set me with my 2-month-old baby in the center of the seat without bassinet! The third but not the last, when we checked in Shanghai to Singapore, we were asked to pay the overweight fee, which is $30 per kilo, and we got 10 kilos to pay. The day before we departed from Shanghai, I already asked for an upgrade from 30 kilos to 35 kilos, and was agreed by Singapore Airlines. The note was put in the system, but the staff in the counter didn’t see it at all. They just told me there’s no notice at all, and if I don't pay the overweight fee, I can't take the flight SQ83.

In the end, the time was up and we missed Flight SQ831. When finally they saw the notice, they just asked us to take SQ833, which was nearly 3 hours later. When I asked for the first row in SQ833, they said there’s no more seat, but they promised to give us 3 seats close to the window with only us 2 people in the 3 seats. But the truth was 3 people sat in those 3 seats. The last thing was, finally, we arrived in Brisbane. We collected none of our 8-piece luggage because we were told the system was broken in Singapore, which made us crazy and speechless for Singapore Airlines. I need the Singapore Airlines reviewed the experience and give us a good response.

But I was shocked when SIA's counter staff insisted that I need to provide the credit card that has purchased the tickets! I asked her, were my particulars in their system and she said yes, but I can't board all because I wasn't able to provide the credit card numbers to her (she wasn't local I think). She kept on insisting on the credit card no! Everybody was looking at me and my husband as if we were out to cheat SIA! She really made us feel so embarrassed and it's only 6.30 AM! How am I going to get anybody from the travel agency at this time!

I provided her with all my credit cards numbers! My husband's! But non fit. We were frantic! At last,1 of my calls was diverted to a mobile phone and the person no doubt sounded very groggy was very helpful. She helped us to speak to the counter girl and also her so called superior. At last, we were given our tickets after their conversation which I don't know what was it all about. My husband told the counter staff, we don't mind either window or aisle seats.

That's not the end of my nightmare yet. When I boarded, then I realized, she allocated us 3 to 4 before the end of the plane! Still OK. She placed my husband and me right in the center of the center row! Next to my husband, was a lady whose husband sitting alone by the window seats and they need to bend over through the journey to talk. Next to me was a man whose friend sitting alone too by the window! We thought it might just be pure coincidence or maybe full flight but when I manage to make a quick escape to the washroom because the man also went, then I realized, there were actually a number of empty seats behind! And we are the only fools being put in the center!

My poor husband didn't even dare go to the toilet even though he is so urgent because the lady next to him was sleeping and if he goes by my side, it's gonna be very troublesome. If the ground staff was out for revenge, she has done a really good job. Thank you SIA. We were extremely disappointed this time. Other than that, everything was fine. All the crews made our day. And the inflight movies really made my husband forget how urgent he was. As for me, myself, I just made sure I don't drink too much water so I don't need to go to the washroom anymore. Why? The man next to me seems so busy. Either leaning over discuss stuffs with his friend or so busy with his piles of paper work on his lap. We've never had such a miserable trip before.

What I don't understand is, one call is not enough. How come other people got on the plane and not him? Finally, I thought that if they find your bags before you arrive, you can't board? But he was there while they were looking for the bag. I have no idea what to do as he really needs to go back to India. We were told we were going to be charged $500 for no show fees and rebooking fees, but were then advised that on the 28th of February, he would be able to get a seat on the plane for $185. We had no choice but to book it. The staff were not very helpful at all. I was not happy about this situation at all, it's not like he was 20 minutes late. Probably at the most, 5 minutes late.

Again, it was not on that flight; and they tried to contact Singapore Direct. No one picked up the phone. I was with the SIA manager. She called in front of me. By this time, I was panicking, as I also have booked a connecting flight to Makassar. Subsequently, I have to leave Jakarta without my bag. All my personal stuffs were in the bag. I kept calling the Jakarta office, and no one knew where the bag was. I was told that they have sent several messages to Singapore, and no response.

As you know, I am a frequent flyer with SIA and fly to Africa every 2 months. I could have flown direct with SAA, but I was impressed with the services before. And now, I am not sure.

This is the second time, but the other time was rectified quickly. Now I am not sure what should I do, except keep calling the Jakarta office in the airport. Or I have to kiss my bag goodbye.

I hope SIA can rectify my desperate situation, as I have some expensive equipment in the bag.

I didn't use my return ticket because my school had a mistake about my course date of finish. I went to Singapore Airlines Airport Office in end of the December 2011 to change the date of my return ticket. I told a man in there and he told me he can't change my return ticket date until 9th January 2012 (because my old visa finished on 9th January 2012). He told me, “I can change your return ticket date after that on 24th January 2012, all flights are full until on 24th of January 2012.” I didn't do anything and I didn't use my return ticket. Why did he lie to me, I don't know! After I went to Auckland Queen St. Flight Center Office on the 4th of January, all flights were not full until the 24th of January 2012! I bought a new ticket from Singapore Airlines for the 8th of January 2012 (Auckland to Istanbul) and I paid NZD$1662.

After I extended my visa, but I waited for my passport until the 16th of January 2012, but I had a formal document. I took my passport on 31st of January. I went to Auckland Queen St. Flight Centre Office again on 6th of January 2012 to delete my ticket and they told me, ”OK, but Singapore Airlines will give back NZD$1212 to you. You lose NZD$450.” And they told me Singapore Airlines usually give back money in two or three weeks. And I gave my document and I started to wait for my money. I called Auckland Queen St. Flight Center Office after two weeks. They told me, “Singapore Airlines don't accept your formal document, they want to see your new visa and your passport.” (Why, I don't know because I took my formal document from my lawyer). And I say OK. After I brought my passport and my new bank account number on 31st of January 2012 to Flight Center Office. (Flight Center office moved to Britomart then Queen St). And finally I am still waiting for my money. There is no news, there is no money. I had to buy new ticket because their personnel had a mistake and I lost €810. I bought a new ticket from them and I had to delete my ticket and I lost more NZD$450. And I am still waiting for my money from them for a long time! If their personnel did not make a mistake, it's not be all that! Please immediately solve my problem!

I am very upset with the way he talked to me. I am not happy with your company policy that will change for some and stay as it is for others. I was very disappointed with Riyaz as he went very angry while talking to me. I am not worried about my 10kg. extra luggage, but very upset with this contradicting services. I would love and appreciate it if someone tried to find out about my conversation with Riyaz and Nancy. I called them on 15/2/2012 8:43pm as per Melbourne time. After that you might be able to judge what happened and how rude he was. I will highly appreciate if Riyaz apologizes to me or someone does on his behalf and make sure this will not happen to other customers. However, this is my last flight and last tour with your airline, that's for sure. I will not recommend anybody to go with your airline, either. I will be happy to pay extra money to other airlines, which offers good luggage for international flights such as Emirates, Thai Airways, and Qantas Airlines, as they provide 30kg. plus 5 or 7 kg. carry on, and ticket prices are quite similar to your airline. Thank you very much for your highly qualified service and lots of disappointment.

Is Airlines saving the cost by providing such inferior services? I would like to know the reason for such type of Services. I would have taken the photo and send to the media which would not only spoil the reputation of the Airlines but would have made worst publicity.

The complaint was lodged with various authorities in Singapore Airlines on 19th January and again last week but nobody has tried to contact me except called once last week on Monday that they will send me the response. I am still waiting for official response on the matter. Appreciate your action in the matter.

A cabin crew asked me to sit up straight in a rude way and subsequently provoked harsh verbal response from me, nothing physical or unruly. I have every right to express my condemnation verbally. However, the purser and captain ( I have observed that the airline discriminates against nationality) as well threatened me with detention at security at the airport on the basis of "vulgarities". Using harsh language is not a criminal offense. I was asked to apologize to show that I am "remorseful", the most self serving behavior you can ever see in a developed country. It is no different to how North Koreans were asked to revere Kim Jong Il.

it is a replica of how the government treats dissidents and I am merely exercising my right to express "dissent". I view their threats as appalling and defamatory and will be suing them in due course. No customer deserves to be treated in an undignified and heavy-handed way.

At the point we were gathering up all our paperwork, passports, etc., another Sing Air employee walked up from behind the employee assisting us. For some reason, (which was never explained), she had taken my one and only check on, and took it off the conveyor belt down the pathways. She then proceeded to tell my husband and son that they could only bring one item on board. Which is what they had, they only had one overhead item, and both of them had a computer in a carry case. Our ticket paperwork, as well as Singapore Air customer service, had said that carrying a computer in a case was allowable, as we have done so many times before. However, this Singapore employee persisted on telling us that we were only allowed the one carry on bag (which we knew). We are very aware of rules and regulations of both Singapore and domestic flights (we had just gotten off a connecting flight from South Florida to Houston).

As we asked the employee when the rules had changed, she just put us off, and said that the flight was full (which it was not, as there were places in economy, where fliers were sleeping across the full three seats. This Sing employee climbed out from behind the counter, and started making commands and pointing to what she wanted of them, which some command were non audible at times, as well. The Sing employee then asked both my husband and son to check their carry-ons (which had already been accurately weighed as allowed), if they wanted to take their computer. My husband went on to tell her that he had all his medication on his carry-on. She then told him to get it out of the case, and put it in with his computer. He and my son both were scrambling to not hold up the line behind us, and to our misfortune my husband missed bringing his gout prescription.

My husband then asked the woman, why then are women allowed to bring a purse and an overhead carry-on as there is no difference in the number of items (the whole time this was going on, several other Singapore Airline employees were looking at us sympathetically). One Singapore counter employee had even spoken up, when I was asked again to weigh in my overhead carry-on. This same woman says I should check my carry on also, as it was over the weight. It is then that one of the Sing employees at the counter said that is not over the weight limit for the overhead carry-on. Then, the woman said, "well, okay go ahead and carry it then".

This employee kept giving us so many unreasonable reasons for these actions. One after the other. My husband being truly upset having to readjust his medicines, and such, wrote down this employees name. His writing is not actually legible, but from what I can now make of it, the name looks like "F. Lim". She was an older Asian woman (actually, she was the only Asian employee dressed in the customer service suits). The remainder of the Singapore Air employees appeared to be American. After so many reasons this Sing employee gave us, it felt like a personal attack.. We are still disturbed by this experience, and feel that this was selective enforcement. We took photos on our cellphones of several passengers, who had two carry-ons, as well as packages, as we were in the TSA line.

The consequences here are that this incident felt like we were being discriminated against, as we are Americans. My Chinese extended family in Singapore agreed that this sounded like discrimination, or, as we felt also, "selective enforcement". One of my extended family is a Singapore Airline employee for many years, now working out of the London office. He too was in Singapore for the Christmas family holiday, actually advised us to report this. As Singapore Air wants to know of these incidents, in order to maintain the good image of the company. This incident was not called for, and there is no explanation for this rude treatment in any instance.

Another consequence is that my husband now had to miss his dosage of medication. If you are familiar with gout, one of the symptoms are that your toes and foot or feet can swell (not to mention the number of air hours can only add to this). And finally, the last conseqence is a personal one, and that is that we are so disappointed in the one airline we thought was outstanding in this day and time, and that trust is now gone. As the spring school holiday will quickly approach us this year, we always plan and book well in advance of holidays. Now, we find ourselves in a dilemma, as to what airlines to turn to for our family holidays in the future.

Seated in 21C, I waited patiently for the food to be served by your staff. Little did I know that on Silkair, being part of a service-excellent airline (Singapore Airlines), racial discrimination is applied to local passengers. I was puzzled on the rationale of your staff serving passengers in row 22 (Japanese passengers), immediately after serving row 20. When it was my turn (obviously after the rest have been served), I was left with no choice of menu for breakfast. So, it was very much a take it or leave it. Perhaps for that reason, the passenger seated next to me chose not to take the food (caveat: just my assumption). Later on, minutes after I started my breakfast, I was informed by your staff that there was another pack of food left (if I wanted it), which I have declined.

I thought that was just a remote incident of racial discrimination. For my returning flight on the 12th of September 2011 (Monday) via MI0391, I took seat 25D. I asked for newspaper but was not given. I asked for orange juice but it was not served until I had to ask from another stewardess (Chinese). In the past 2 years, I have been flying at least 20 round trips, mainly for backpacking trips. I could not believe that the service of your full service airline is far below the standard of any no-frill airlines.

I was on flight SQ319 from London to Singapore on 02 July 2011. Ticket number 06185118085576

I had arranged via the internet to sit on an aisle seat (Seat No 50H) due to the fact that I had not been well and was having issues with my health which included leg pains. I would need to get up many many times during this long flight.

On arriving at my seat I was asked/told by the steward that a woman who was pregnant needed my seat as she needed to sit on the aisle because she would have to be getting up constantly. I said that I had booked the seat due to my health issues. He said "she is pregnant". I assumed that the woman was heavily pregnant and had major problems and so reluctantly gave up my pre booked seat.

I was placed between two men who intruded on my space constantly. I had to "push" the one man off my side and push his leg away from my leg area!

Sitting in a position like this was extremely painful and I experienced the most excrutiating leg pains during the whole duration of the flight. I had to get up many many times just to try and relieve the pain in my legs. At one stage the pain was so severe that I stood at the back for a very long period of time in tears.

I had to constantly get the stewardess to wake the man next to me so that I could get out and stand up before I began to scream with the pain in my legs.

Consequently, I never slept for the full duration of the flightall I did was get up, go to the toilet and cry with pain.

Through all of this, the "pregnant" person slept though the flight, she drank wine and got up only once during the whole flight! She managed to stretch up and carry her own heavy bags from the hold and appeared quite healthy with absolutely no health issues at all! She was pregnant, ever so slightly and young and healthy! Please bear in mind that pregnancy is not a disease or illness.

On the other hand I am 57 years old and was not well at all!

Overall this is a very disappointing situation where a flight attendant asked me to be relocated after I took the initiative to pre-book a seat that would help me cope with my health condition.

Something that struck me was that there were many and I mean many men sitting on aisle seatswhy on earth after me telling the steward that I was not well and also after he seeing that I was an older person, did he not ask one of the men to give up their seat??? This has been on my mind and the mind of many of the passengers.

I was approached by many of the passengers asking about my condition on the plane once we landed and off the plane. All expressed their surprise that Singapore Airlines allowed something like this to take place! These were people who I do not know! One woman said to me that the young pregnant person" did not get up more than once during the whole flight! " She was under the impression that it was a ploy for a better seat.

I have been unwell for the couple of days now that I have been back and my legs are not doing too well. I have a huge swelling at the back of my ankle which is constantly paining. I will approach a doctor this week.

I feel very strongly that women should not be asked to give up their seats for young people or for men. Women should not be placed between men unless it is absolutely necessary. And, more than anything else, if one takes the initiative to actually pre-book a seat via the internet then especially it is improper to ask someone of my age to give up that seat for a perfectly healthy young person. The situation showed extreme lack of good judgment on the part of the Steward.

I always fly with Singapore Airlines as I do believe that they are exceptional in their service and conduct! My recent experience certainly has not reflected well on this view.

At the gate they tried but were not able to give me a business class boarding pass. They had me a Economy boarding pass stating that they will talk to the airplane staff and make me sit in business till Moscow. Once i am at Moscow, i need to talk to their ground staff there and they will help me with my next boarding. I asked them what about if i do not get a Business class seat at Moscow, will l get compensated for flying like this. They said that if that occurs i need to go and talk to the staff at Singapore once i land there.

As i reached Moscow and was about to board, i asked the ground staff about my Business Class boarding pass, and they said "Business Class fully booked, we cannot do anything, you travel Economy", they were very limited in their talk too. I again asked what about the compensation and i was told to talk to someone at the Singapore Airport.

I managed to fly economy even when i paid business class and reached Singapore. At the airport terminal i approached the local reservation counter and the staff quickly pointed out that this type of issues are not dealt at the airport, i need to go to the singapore airlines office at the airport. This was Sunday, so i waited till monday and reached Singapore airlines office at ION building. When i presented my case, the staff was sympathethic to my situation and were amazed that this could occur, but were not able to help as the ticket was issued from their LA office and i would need to deal with them. She did sent an email to LA staff to call or write to me. Two days passed by and i did not hear anything, i apprached the Singapore office again and they sent an note to LA office. I still did not recieve any feedback. I then called on the US 24 hr reservation line and discussed my case.

This meantime i was really pissed off with the whole situation and demanded a full refund of the ticket (about US$11K)

The US call center people said that they will look into it and sent a note to LA officicals and they will do the calculations and revert back to me. Meanwhile i conitnued my journey to India. I called the US call center people again and asked for an update, still nothing. Then i receive a phone call that they will refund me US$2200 if i change my complete flight to economy, so basically i fly once sector on Business class, pay US $11k for the ticket and they refund me just 2k if i change back to economy. I said no, i will keep my return journey from singapore to Houston as Business and i want compensation for me flying economy. The statement from them was baffling, "As i was checked in as Business Class at Houston, i am considered to be flying Business and they cannot compensate for me flying economy from Moscow to Singapore". Can you believe this? so basically they are saying that it does not matter if i flew economy.

I lodged an complaint via their website too and did not recieve any feedback. I am seriously considering to get in touch with my lawyer and see what can be done about this situation. It is appaling. The only good part of the whole situation was dealing with Singapore Airlines staff at Singapore, they understood and they too said that i should be given some compensation, but the LA staff has refused to talk to me directly and have been sending messages via the Call center supervisor.

Unfortunately, I have purchased three tickets from Singapore Airlines on 27th of December 2010. That was my biggest mistake! It took me three full days and at least 20 phone calls around 20-25 minutes each. The representatives that I talked to were all helpless and in every problem which comes up, they were always saying that it was the procedure and there is nothing that they can do. I tried to pay with my international credit card and after two days, I was told that they cannot accept international credit cards.

My transaction did not go through and the tickets were not completely approved so the passengers will not be able to fly. I was told to pay by U.S.-issued credit card, which I had to accept because it was the last minute and these passengers had to fly that day. The supervisor at L.A. office told me that all three tickets will be refunded in 5 to 13 business days, and he sent me a confirmation about that. That was on 27th of December, 2010.

I did not hear anything about these refunds from Singapore Airlines. When I got my credit card statement on 25th of January, 2011, I saw that those charges were on my statement and I have to pay the credit card by the 2nd of February. I immediately called Singapore Airlines to see why the tickets were not refunded. They had no idea! I talked to Shanka, a representative who tried to help me to understand what was going on. He told that me he was going to look into it and call me back before his shift was over that day. I did not receive any calls.

So, I called again on the 26th of January. Shanka was not available. Another representative answered my call and I asked for a supervisor. He transferred me to Ravi. I had to explained all situation again, and Ravi told me that the tickets were refunded as of today. It will take 5 to 13 business days starting from today. I couldn't accept that because I had to pay to my bank; otherwise, I will get interest and late charges so I wanted to talk to a manager. He then transferred me to Kamlesh.

After I explained everything to Kamlesh again, he told me that they did not get a confirmation from Frankfurt office since today. But finally, they got it and tickets were already refunded--there is nothing more that can be done. The refund will take place in 5 to 13 business days. He assured me that he will look into the reason why it took a month to get a confirmation from Frankfurt and call me tomorrow with an explanation. But at the same time, he guaranteed that refunds have been issued and I will see it in 5 to 13 business days in my account.

Today, 27th of January, Ravi called me and told me that they already talked to Frankfurt office and my refunds will take four to six weeks! I wanted to talk to Kamlesh who assured me yesterday that refunds have been already issued. This time, Kamlesh has told me that this is their procedure and there is nothing that can be done. Frankfurt office will refund these tickets in four to six weeks. They keep talking about the procedure, which they don't even follow. They don't even accept their mistakes or disregards. They don't apologize. They are only concerned about keeping my money for another month. So, I have paid double for three tickets, and there is nothing I can do to get my money back.

In between, the flight took off for Hyderabad. It was horrible and we received very bad attention from the airline people. The doctor came after one hour--until then, my daughter was crying because of pain. The doctor came and saw her and said that she required stitches within 24 hours. I asked airline people to help me out but they didn't. Also, I did not have the Singapore visa. Because of their attitude, I opted to go to Mumbai instead of Hyderabad for which flight was at 2:30 AM.

The point here is that Singapore is big airport but no doctor was available that time. The airline people, instead of helping me, tortured and put us in a condition wherein without medical certificate, we could not travel. They fooled me by saying that a doctor is available outside while the flight took off. The air hostess was not trained properly to handle minor injuries and the first aid box was not even complete. My destination was Hyderabad but after landing in Mumbai, no one helped me on how to go to Hyderabad. As Mumbai was new to me, it was very painful at the Mumbai airport.

As it happened due to the airplane's seat problem, it was their responsibility to bear the charges. But they compelled me to pay around $100 at the airport for the wound dressing. Also, the next flight to Hyderabad was scheduled for the next day at the same time. I said that I will stay but they didn't allow me. If this message is seen by Singapore or SilkAir Airlines, please improve the SilkAir services. Also, allot the good seat if the passenger is traveling with infants. Have a well-trained air hostess. If you need ticket details, please revert me on **.

When I got my luggage, I noticed the larger bag, had a nick on the top-front zipper and the zipper was open. However, since I only put a magazine in there, I didn't worry. So, I grabbed my bag, hailed a cab and went to my hotel in Singapore, located at Ulu Pandan Road which is the other end of the town, completely opposite direction of the airport.Back at the hotel, while getting a towel out of the luggage for the shower, I noticed that the plastic encased metal frame of the luggage's lid has been badly bent in two places. Also the inside of the lid has been torn and there were more damages to the zipper. However, due to the distance between my hotel and the airport, going back to the airport wasn't possible.

Therefore, I did the next best thing. I checked the Singapore Airline's website and was relieved to read the following paragraphs.Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage. We have appointed agents to repair your damaged bag as quickly as possible. Details of arrangements will be provided by our local office. Singapore Airlines sincerely apologizes if we have mishandled your baggage and understand that this is an inconvenience. Please be assured that we will do everything possible to assist you through this experience.After reading the above two paragraphs, I thought, great!

I still have time to file for the claim and they will take care of me like they did the first two times. Little did I know that how everything possible to assist would turn into everything imaginable to make you so mad and frustrated by throwing you the book and procedures, make you waste lots of your valuable time (so much more than the luggage is worth), wasting hours on the phone with the local agent relaying back and forth with his local manager Mr. **, who apparently is a very shrewd businessman and a negotiator, yet an extremely incompetent executive with absolutely no understanding of customer service.

How could a 5-star airline do that you ask? Well, please read on. After my night of stay in Singapore, I arrived at the Singapore Airport around noon the next day (November 12th) with my cousin, who is working at Sing Tel as a manager to see me off. Then, we went to the Singapore Airline customer service counter and talked to the lady there about my situation. My cousin and I haven't had lunch yet by that time and my flight wasn't till 3:00pm. So, we were weighing the option of going to another floor to file the damaged baggage claim, which could take long or just go and have lunch and deal with everything in Yangon. Besides, the lady at customer service said, it was really up to me where to file the claim (in Singapore or in Yangon/Rangoon as well) as Silk Air and Singapore Airline are the same.

I said, "Great, I would deal with it in Yangon since I was born there." Nonetheless, I was worried that due to the damaged zipper, the luggage would fly open on the way. So, me and my cousin went and bought a roll of duct tape. Then, we went to the Singapore Airline's check-in counter. Again, I told the lady at the check-in counter the same story. "No problem," she said. Just be sure to let them know at the Yangon office, she reminded me.

Therefore, I duct-taped my damaged bag right in front of her at the check-in counter. After luggage check-in, lunch, and the security check, I'm aboard the plane, oblivious to the nightmare the Silk Air is waiting to put me through in Yangon. Once I landed in Yangon on the evening of November 12th at 4:30pm, hell started for me. I told her about my damaged luggage and for 2 hours I defended like a guilty criminal to a barrage of accusations. Why didn't you file the claim when it happened? Why didn't you go back from the hotel to the airport?

Why didn't you file it the next day at the airport? What could we do as it didn't happen here? You should have, could have, blah blah blah. How could the staff at Singapore check-in allow such taped luggage? Felt like I was interrogated for treason. After one hour of questioning and me defending, it became obvious that she did not even want to open a claim report, saying it didn't happen here; it happened in Singapore, where I should have claimed.

Only after my repeated urging, negotiating, which took about an hour by the way, did she contacted her manager over the phone and finally a black-and-white form called Property Irregularity Report (PIR) is filled. She did quip that she only accepted the claim as a Courtesy Case. To me, it sure felt like they are extremely courteous. Of course, it is only the beginning.As the PIR form is starting to be filled, she weighed my two checked-in luggages which turned out to be 40 Kgs (about 88 pounds) combined. Now she started questioning why it said Bags: 2/28 (2 bags, 28 Kgs) in the claim ticket. How would I know? It was the airline's employees who weighed the bag. It was the airline's scale, the airline's printout. I am just a lowly customer who just wants to travel from point A to point B with all my bags intact. By now, you are asking, was that all?

No sir. No. She still had some tricks up her sleeve.At this point lots of photos were taken. As the PIR form was filled, it came to the Description of damage part and she asked me when I bought these baggage. I told her that I bought it specifically for this trip. She asked if I have proof. Sorry, I do not make a habit of taking a luggage receipt on my vacation with the intent of claim. I might not even have it at home any more. Besides, my return flight is 4 months away.

However, there was at least physical proof that my luggage are new. I bought this 3 piece set (1 gym bag, 1x21, and 1x26 all for $240. A value of $100 was agreed and filled in for the damaged bag and I think it's a fair value). It's Samsonite and the brand new luggage labels were still on all three and all three are sparkling new (other than the major damage on the largest one). What more proof would you need? At any rate, another hour passed and I was done and I was relieved that it was over and leaving the airport dead last. I was told take the bag to the airline's office the following Monday, so that the manager there could see the damage.

Now, as I was going through this lady's maze on inside for 2 hours, my 73-year-old uncle, my 69-year-old aunt, and other relatives were waiting outside sitting, standing, wandering, and wondering what was happening inside as they could clearly see me through the glass. All in all, my dealings with this lovely lady called Chaw Chaw was over a new nightmare was still waiting for me at the local Silk Air office. Monday, November 15th came and I went to the office with my luggage thinking it was a matter of giving them the damaged one and getting the fair replacement value. No sir.

The lady there said, Sir, you will be happy to know that we will be getting your luggage fixed at the local Samsonite Company. I said, sure, hoping they could get it fixed despite the damages being marked Major on PIR. Three days later, I went there notifying them that I would be traveling for 1-2 months and if there wasn't enough time, I would be willing to get the luggage when I got back. Then, I was told that Samsonite Company had deemed my luggage unrepairable.

And I was told that they will be trying some local company and I was to inspect the luggage and see if the repair was satisfactory. The lady at the office told me, if the repair wasn't satisfactory, I could let them know and they will arrange something else, leaving the option of buying me a new bag or paying me the fair value.

Two days later, I went to the office again to see the repaired luggage. The inside tear was repaired nicely. However, the metal frame was still bent in two places as before. As this metal rim was extremely thick and encased in tailored plastic, they probably weren't able to repair without completely dismantling the lid. As this was going on, I had a chance to visit the local markets and see what a baggage like that would cost me and I noticed that even a no-name Chinese branded 18 luggage runs about $90. Any decent 26 luggage would be selling for over $140. Mind you, that's not even a US brand name item like Samsonite.At the Silk Air office, after I told the lady that the repair did not fix my luggage, she asked me to write an explanation letter for the manager so that the manager could compensate me directly.

Of course, I did exactly that writing a 2-page explanation letter of the events. As I was set to travel all over Myanmar (Burma) for a couple of months on the 24th of November, I got a called on November 23rd from the local office manage, Mr. **'s assistant Ko **, who was quite polite and apologized profoundly for the ordeal I have went through at the airport.

Then, he relayed to me what Mr. ** was prepared to compensate for my luggage: $50. What? Suddenly, I felt like I was no longer a computer consultant earning $50-$150/hr and turned into local luggage hustlers marking a buck here and there. The only reason I was preparing to accept the $100 luggage was because, one, I do not need a luggage to go back to US; I have a spare from my uncle, and two, that was what I have paid for and the fair market value and I could get another one once I'm back to the States. Now, with Mr. **'s offer of $50, there was nowhere else in the world (neither local nor in the US) that I could get a 26 Samsonite luggage. I had been nothing but polite up to that point. However, that $50 felt like a slap across my face.

It also became apparent to me that Singapore Airline does enjoy making a buck here and there and would do anything to save a penny at all cost. I let ** relayed how upset I was to Mr. ** and I went on my trip the next day, on the 24th of November. After spending a month of ruined vacation and unpleasant trip (mind you, my mind was on my luggage), I cut my trip short and was back in Yangon. This morning (December 17th), I receive a polite call from Ko ** again, carrying Mr. **'s message that, the $50 was not a compensation for the luggage. It was a Good Will Gift while I wait for another set of the airline's red-tape (another insurance claim, he said) which could take 2 to 3 months. He said I could go through it on my return trip which was 4 months away.

I was also told that even though Mr. ** does have the authority for the complete compensation (in some cases only, according to Ko **), he, the Head of the Silk Air for the country of Myanmar, might have to go though steps to report this case back to Singapore Headquarter. Yes. All for that $50. I mean, my God. All this courteous service from Asia's leading airline? With the best service? I flew with China Airlines at least 4 times. Their fares are lower and their transit city in Taiwan is nicer. They have not even damaged my luggage once. Finally, here is my message to Singapore Airline. Yes. Please throw me the book and ask me to jump though the hoops.

I do not mind as there will be no more complaint from me in Yangon once I emailed this to all the blogs, airline complaint websites, news agencies, government agencies, and any website willing to publish. I guess anybody searching for Singapore Airline will see my story right underneath your official site.My friends and relatives kept telling me, just take the $50. The remaining $50 is nothing to you as you could easily earn it in an hour. Why waste so many hours going to the local office, spending taxi fares, and spending time haggling over the phone for that measly $50. Let it go.

Well, the problem here is no longer about $50. It's about how an airline that claims to have the best service could end up with such disservice to the customer. It's about how the Singapore Airline has completely ruined a customer's vacation. It's about how an airline could push a customer to the brink of hypertension by being so discourteous. It's about how even a patient customer who earns $50/hr like me could be so upset that he would spend all day to write a 5-page complaint. As with any good insurance coverage, it's about returning the customer to the condition before the accident. Before the accident, I have a brand new Samsonite bag worth $50. If I were to accept Mr. **'s $50, who is going to pay for the other $50? My 73 year old poor uncle who spent 2 hours waiting at the airport?However, you'll be happy to know that, I have already saved Singapore Airline that $100 and more. My friend who is flying from Washington DC to Yangon just bought a ticket from ANA, the Japanese Airline, due to my urging. The Singapore Airline's lost?

Definitely going to be more than my luggage is going to cost. My dad, mom, wife, kid, friends and their relatives all travel at least once a year to Yangon, all of whom will be converted to China Airlines. Cost to Singapore Airlines? Over $10,000, if I have to guess.

So, congratulations to Mr. **. You have definitely save your airlines a fair amount of money with empty seats. I won't be surprised to find the airline suddenly bankrupt in a few years.PS: I also would like to thank Ko **, Mr. **'s assistant, for suggesting that a customer always have the right to a complaint and my complaint could also correct some failed procedure within the company and transfer some authority to his boss Mr. Atwill ** who as seen in the picture probably need more customer service training and lady charm than the authority for $50.PPS: You might think that I'm a bad customer who complains every single thing. I'm not. When stewardess request to switch seats, I always have.

When stewardess brought the wrong meal, I never complain. After all, all my flights are always shorter than 24 hours. No point complaining every single thing. However, this is physical damage/Financial loss due to the airline's mishandling. I believe should be made whole PPPS: As I have explained in my first two-page hand-written letter, what's the point of wasting everybody's time? Your staff has apologized for the bad service at the airport. I accepted it. You pay for my bag or buy me an equivalent bag and we both moved on. If you can get it for $10 locally, then, congratulations are in order, as you have saved $90 for your beloved airline. Obviously, Mr. ** doesn't have that authority or willingness to do that. PPPPS: Content CC'd to Aviation Consumer Protection Division of US Department of Transportation. More will follow.Case # **

I got no miles. Singapore has no customer service number. I submitted my concerns online over a week ago. I got no response. Singapore customer service is horrible. The ticket we purchased never said we would not get our onepass miles, nor gave us an option for a higher priced economy ticket that would. They asked and we input our onepass freq. flyer numbers. I will not fly these people again.

Under normal circumstances, I would have accepted the situation and let it go but on this occasion, I had noticed that the four guys on the next check-in desk who were all traveling together were well over the combined allowance and yet had been passed through without a word. I pointed this out to the supervisor and again asked that she apply some common sense and discretion to the situation. My presentation was ignored and I ended up having to pay 350 USD for excess baggage. Now whether my white skin was a factor in this situation or not I am not entirely sure but the thought certainly crossed my mind, particularly as I had heard several similar type of complaints before during my time in South Africa (please note I am not a South African).

To make matters worse the elderly Australian woman behind me who was traveling on her own to Perth was also charged for excessive baggage this time it being a paltry 3kg (150 USD). The lack of discretion and indifference shown by the SQ supervisor in the situation incensed me as I had never come across such an off-handed attitude before in all my travels with SQ.

When I boarded the flight to Singapore I inquired of the cabin crew whether the flight was actually full to capacity or not - to my surprise I was told that economy class had approx 230 out of the available 265 seats occupied and that business class was relatively empty. So it transpired that the check-in supervisor had lied to me about the plane being full - it would also appear that the aircraft had sufficient spare payload capacity from the empty seats etc to allow the supervisor to use some degree of discretion.

Being lied to by check-in staff employed by an airline of SQ's pedigree is unacceptable. Favoring some passengers over others as regards baggage allowance is also unacceptable. I have always held SQ in the highest regard for its service and assistance offered to its passengers. I am disappointed to say that the SQ check-in staff at OR Tambo in my estimation did not come up to the mark and possibly need to be better trained in people management skills and the use of discretion regardless of color, creed or persuasion of the passengers they may be dealing with. The experience has not put me off flying with SQ, I just hope that they take on-board my above comments and do something constructive to make traveling through OR Tambo a more pleasant experience for all their passengers. 350USD with the added inconvenience of having to find an ATM machine and the added time that the checking-in process took.

They were too stupid to give me the information from my ticket details just the moment I was canceling the ticket, otherwise I could make different choice. I feel sad actually for the call to the customer care. If they give me the correct information I could avoid the consequences. As a student it was big amount for me. I was unable to travel this year compensate that amount. I feel sad I couldn't see my mother even though she was going to surgery.

Then, on the return flight, when one of us had a reaction to the food which was not supposed to contain eggs which they are allergic to--the senior flight staff said they had the ingredients in the food on board and that there were no eggs in the meal. Twenty four hours after the flight, the corporate office of Singapore Airlines finally responded to our urgent inquiry and informed us that in fact, they did not have the ingredients on the plane and that there were in fact eggs in the mashed potato. We do not understand why the senior flight person did not tell us they did not have the ingredients and made up that there were no eggs when there were.

Because we believed them, we took steps we would not otherwise have taken if we did not have the ingredients and did not believe them there were no eggs in the food. This made us think it was some other more serious medical problem. We had an RN traveling with us, we are sure of our facts. Singapore Airlines Manila also misrepresented the hotel they booked us in as part of the 5-star Peninsula Hotel group. It was a 3-star hotel only, they repeated this misrepresentation in writing over the signature of the Manila manager.

There are many other aspects to this matter that indicate questionable actions by the Manila office of Singapore Airlines--yet when we try to make a corporate complaint, we are told by the Manila office of Singapore Airlines that we are only allowed to complain to the Manila office, not the corporate office--even though it is the Manila office that is responsible for most of what has been wrongful here! They have even tried to get us to accept all responsibility for everything that happened!

Most important is why should we not have the right to address this directly with Singapore Airlines corporate office? Why should we and the people of the Philippines only be allowed to complain to the Manila office which is responsible for the problems? They admitted some of the wrong-doings and offered us four tickets (nothing like the value of the four packages) but then changed the valid dates of the tickets, significantly reducing their validity and made other changes in what they had written was the value of the tickets so as to make them virtually unusable and worthless.

We are presently still trying to get some understanding from the Manila office and wish we could complain directly to Singapore Airlines, Singapore. Note: We did not use an agent, we dealt only directly with Singapore Airlines itself.

Due to my long stay in Dubai, Singapore Airlines is not providing me with a hotel accommodation in Dubai. I understand, there are no agreements with hotels in Dubai, however, I would expect Singapore Airlines to provide some compensation for my long stay in Dubai as it’s due to the airline cancellation. I, as a passenger, should not be suffering from this inconvenience. I have not been provided with any assistance or any other choice to go to Lahore. I chose Singapore Airlines for its excellence in service and commitment towards its customers. I will appreciate if you can please consider this matter and provide me with a hotel accommodation/compensation for my stay in Dubai as mentioned in the itinerary above. Please let me know if you require further details.

In accordance with the above, my sister signed this letter of indemnity, and we sent it to Singapore Airlines office in Tel-Aviv, Israel by fax (she lives and works in Israel). After sending it, she called their office, and they approved, that they got this letter and "everything was okay, no need to come". In Nov 2008, I was denied boarding to my flight from Colombo (Sri-Lanka) to Singapore. As far as local Singapore Airlines officials explained, it was "some problem with my reservation". Because of their extremely bad English, they could not explain what the problem was exactly. I tried to tell them that my sister was charged in full for this flight, and that it was impossible that any problem remained. They did not respond, but asked to see my (again, my credit card, not sister's!) credit card.

They took from me the credit card for about 5 minutes, and returned it back with an already printed transaction(!) for LKR 226,800 ($2,067) and asked me to sign it. They said that for security reasons, I needed to sign it and explained that they will refund me this amount later. Again, they could not explain what "security reasons" meant and why I needed to pay $2,067 in addition to $750 already paid for the tickets. I said that my sister was fully charged and I did not intend to sign this transaction in this case. They answered, that if I did not sign, I would be denied boarding.

I said that no way would I sign in any case, and they had no legal right to use my credit card for payments without my permission and authorization. After that, I said that if they did not let me board my flight, I would demand from them an official letter for the reason of this denial to fly, and later we would meet in the court. They talked in Sinhala (Sri-Lankan language) between them for about 5 minutes, so I could not understand what they were talking about. They made some calls as well. Finally, they decided to let me board my flight. I asked them that I needed to be sure, that this amount of $2,067 would not be charged and they said, "Don't worry mister, that's okay."

Some time ago, I discovered that I was charged by Sri-Lankan Airlines(!) for $2,067 mentioned above in addition to the $750 already charged from my sister's account. I talked with Singapore Airlines call center. They asked me to send them "unused coupons" for Colombo-Singapore-Colombo flight. However, as I said above, I did not buy any additional tickets. That's why I had no any "unused coupons" to send them back.

This problem hasn't been solved until now (6 months!) and, actually, according to the law, I have to apply to the Singaporean court in order to get refund.

She took this extra handbag and showed her papers to officer on the way out to the plane. The officer has checked her bags and he allowed her to pass through. We waived to them and we left the airport. Twenty minutes later, I received a phone call from one guy who's telling me that Mrs. Amal ** and Ms. Jessie ** have some problems in the airport. I told him that I am driving right now and will drive back to the airport straight away. We got so stressed something gone wrong in the plane. I have reached the airport back in twenty minutes and found out my mother-in-law and sister-in-law just crying as crazy in the middle of the airport and they just pointed to this lady Diane. I have asked Diane, "What's going on?". She said that they have tried to get an extra handbag so Diane decided to punish them by canceling their flight!

I told Diane that they are visitors and their Visa will expire today and if they can't travel this day, they will lose security bond of $10,000 and may get penalty not to enter Australia for another five years. She said that they have done something and they should pay for their mistake. I offered her that we just take this extra handbag and let them travel, but she refused. I have explained to Diane that we saw another passenger got extra weight and the officer allowed them to pass without any problems and without canceling their flight. Diane said these passengers have Golden card to allow them for extra twenty kilos weight.

I told Diane that we had never seen this card and the officer just told them to carry only 25kg per passenger for the next trip. Besides, the guy who was in front of me was carrying a 28kg bag and another big plastic package of electronic guitar weighing 15kg. The officer again accepted to pass him and she did stick two labels (fragile) on the guitar. So the problem wasn't the weight. The problem is that this officer Diane picked on us for some reasons and just got her chance to cancel the flights for this reason.

I had asked Diane to give me a phone number for Singapore Airlines' head office to fix this problem, but she refused and refused as well to let us talk to her supervisor. By the time, I could get a number for the Singapore Airlines' number from the yellow pages, it was too late and we could only reserve on Saturday, 20th June. Diane was so rude with us and so loud in front of other customer service officers. They couldn't get an interpreter for an Arabic language to talk with my mother-in-law, so they have asked help from another airlines' company member (Emirates)! I am contacting the Australian immigration right now and hopefully, we'll get a 48-hour extension to get over this problem.

In addition, I'm suffering from chronic illness in the immune system. Although on 10 June, I received an email from you regarding refund request, so I waited for a week but the amount was still not coming in to my credit card account. I called the office of Singapore Airlines in Riyadh. They told me that the refund of the amount takes time, about 15 day to thirty days. Two weeks later, nothing has happened! A month later, I decided to go to Singapore Airlines office in Riyadh and met with the director of the office, **, and he surprised me that my amount could not be refunded! I can get refund in the taxes only! I have evidence to demonstrate everything if you want.

I tried all the numbers and spoke to several "first name" persons. The outcome was negative; no one could change my return date though all of them advised the additional cost of such requested change would amount to, which I accepted to pay. On April 20, I returned to the SA travel agent. I tried to arrange a change of date to return and eventually managed to get a ticket for collection on April 28 and fly on that date.

Early that date, the agent told me they cannot issue a ticket, because I did not book with them in Thailand. How could they when they have no offices in Thailand? Again, why? Here I stand with suitcase packed, rented car returned, and sick as a dog. So I went to the airport and told your office staff there that I demand a return ticket on that day. Suddenly, there appeared to be no problem, except that a credit card was not acceptable. So I have to go to a bank for cash money. Nice service. The departure time was to be 13.15 hours. Then I was waiting and waiting, and no one knew why. It turned out that the catering failed and there was no food on board the aeroplane. So the plane cannot leave until 17.00 hours. So much for Singapore Airlines planning department.

The whole return time schedule is now messed up. Next stage, Singapore-Bangkok. I don't know at which times and last stage with Thai Airways got me home after a more than 30-hour exhausting journey. As to value for money, it is surely one of the least satisfactory air trips I have made in my life. I suggest you look at this message seriously for your own good.

My physical condition was most certainly adversely affected by this experience. I am presently recuperating from the needed surgery. En route, I complained to airport staff, asking for assistance with baggage and finding my way on your touted Changi airport. And, sorry to say, you were sadly lacking.

All of the medicines which I have to take are there in my luggage and at present, I am a patient and I had traveled on wheel chair which is in your record. I want that Singapore Airlines should take responsibility to inform Ahmedabad Airport customs officer to send my luggage to my residence, as I am living too far from the airport and not in position to collect it because of bad health. My baggage tag nos. are ** and **. I am waiting for your sincere cooperation.

During my return journey Singapore airline duty officer Mr. Varun Kapoor harassed me for more then three hours for boarding pass. He was saying that you are unauthorized to travel; you dont have any legal document for your travel.

On that day I was traveling 7th time by Singapore airline with same document I use for my travel in past. In past I start my traveling from Mumbai and Delhi but nobody behave like this. Even my friends frequently travel from deffrent location of India like Hydrabad, Bangalore, chennei and Mumbai with same document by Singapore airlines but no one harrased like this.

On same day Mr Mandeep singh travel from Delhi to Singapore with same document, before this Mr. Hardev Singh travel from Amritsar to Singapore with same document on 22nd of June, nobody tourture them like this.

Please can you tell me why Mr Kapoor tourture me like this for more then three hour on check in counter. I show him my travlling document like

1) My leave and travl document duly signed by United Nation officers in Timor Leste.

2) My identity card issued by United Nations

3) My return ticket from denpasar to New Delhi in Nov 2008.

4) After all this I talk to emigration officer at Amritsar he say everything is cleared here and you can get your boarding pass three times but Mr. Kapoor say its concern with airline and airline will be not allow you to get boarding pass as he added I am Chief officer for Singapore airlines at Amritsar and not allow you to fly.

This prompts me to get a ticket for my son from other agent which cost far less than 410KD. Your staff (Ms. Fatma) ignored our agreed timeline to call me back regarding the status of my Inquiry. Last April 06 (Sunday) I went to Singapore office Kuwait and requested her to look April 24, 25, 26, 27 for a vacant of two from Davao to Kuwait. I explained to her that if theres vacant she can book my wife and sister in law on the same date as my wife is carrying my 2 month old son and in order that theres someone who can help her of taking care for my son during the flight. I say to her please inform me maximum by WEDNESDAY (April 09, 2008) if theres vacant as she agrees.

However, she calls me on Thursday afternoon @ 4:40pm (April 10, 2008) one day after the agreed date where I already finalized the ticket of my son and coordinated with my wifes employer. Your staff (Ms. Fatma) calls me on Thursday afternoon and tells me that she booked my sister in law on 29th of April from June 04. I loudly reiterate to NO NEED to change anything.

What SHOCKS me when she calls me for the second time and says that she booked my wife on June 04 from April 17, 2008. I said to her no need to change anything as if I didnt come in your office?. However, she tells me that April 17 is already cancelled. I was so disappointed and almost lost my temper during that time but, I still manage to ask her to look vacant on 17, 18, 19, 20, 21 for my wife to be back to Kuwait.

Since then, Ive been coordinating with your Kuwait office from time to time through telephone, email and personal appearance (even talked to their office boss Al Rayes Travel) requesting them to do the necessary measures for my wife to be back maximum by 21st of April as my wife employer will terminate her if she exceeds more days from the 5 months vacation leave (Nov. 19 April 19). With continues follow-ups and coordination, your Kuwait office found and booked my wife and son on 22nd of April from Davao to Kuwait.

On 15th of April, I went to Singapore airline Kuwait to ask the details of the 22nd April booking; I talked to Fatma, Sheryar Shroff (Operations Supervisor) and they tell me that 22nd is confirmed however the airlines from Dubai to Kuwait is not Kuwait Airways but instead Emirates Airways. I asked them if theres a possibility to take out the baggage from Dubai since my wife and son will take Emirates Airways as per 22nd booking. Mr. Sheryar Shroff reiterated that no problem regarding the baggage and one thing to do with the new ticket is that a stamp will be placed showing that my wife & son will take Emirates Airways. He further emphasizes that no problem with that because Hes going to write a note on the system (22nd booking) and send an email to Silk Air office in Davao regarding the details for the 22nd booking; He clearly pointed out that only one thing Im going to do is to informed my wife or any person related to me to go to Silk Air Davao and get the new ticket.

On 22nd of April my sister in law calls me that Davao Airport told and demanded my wife to take the baggage from Dubai as Dubai to Kuwait ticket is NOT CONFIRMED! I calmly told my irritated sister in law to be calm as Im going to check this issue to Singapore airlines Kuwait. Sad to say your Singapore airlines office staff tells me that someone from Silk Air Davao cancelled the Dubai to Kuwait ticket of my wife & son (I dont know if its true or just an alibi). I was very upset that time however; it cant help to solve the problem.

Same time I cant allow my wife & 2 month old son to stay and wait in Dubai International Airport for unknown hours or days and thus, I coordinated and again beg for help to Singapore Airlines Kuwait and other personalities for my wife & 2 month old son safety and for them to be in Kuwait the next day.

23rd of April, they arrived in Kuwait International Airport safely however, the baggage was delayed for one day. With the sleepless night, emotional hatred and moral damages I experience with Singapore Airlines Kuwait and for you to do the necessary corrective & preventive actions I made this complaint Likewise, Im expecting an appropriate action from your side. For more clarifications, dont hesitate to email me back and please, let me know your feedbacks and the corrective actions.

Yet, I was not given an aisle seat (they were as I was told all blocked off), then I endured a horrible trip over resulted in some food poisening/stomach problems for 4 days while doing important business in Zurich, Switzerland. I note: Increasingly Airlines block off whole rows of seats and this way in advance, so discriminating against individual travelers. I then booked my trip back in Zurich and raised this bad experience to their helpful employee at Singapore's Zurich office. On the way back, again seats where blocked off, even while I requested a seat 10 days before returning.

Here is the real complaint: On the way back to Phuket, some 3-4 days later, I contracted (diagnosed at the Bangkok-Phuket hospital here) as having a case of Sialadinitis a very painful & rare infection of the saliva gland, most likely contracted through bad water evaporation system in their plane? Hence I wonder if other cases have been reported? I was astonished as I am a healthy non-smoker professional and it is highly unlike to have been contracted this other then by having boarded that flight.

I do have full medical certificates for the serious infection I was beared to now brunt (but now better) and sent those Hospital diagnostic papers in English to their Bangkok/Singapore office in mid May. No response at all. I do feel some kind of remuneration is in order due to this double whammy, on both flights, I just endured. But when I wrote them in a cordial way they never answered. I just asked again, but again no answer. Singapore Airlines does not seem to care at all.

At the final destination, the baggage was not delivered to hand at the aircraft gate and crew members said that it will come on the conveyer belt after the X-ray check. After receiving all other bags, this bag came late by 45 mins onto the belt. They took it and cleared the customs and came out of the airport . Please note that, customs people have not asked the passenger to open this bag for any questioning, they just let them GO . Next day, when my sis and brother-in-law opened the bags and found that the valuables (gold) was missing from the bag ( which was supposed to be delivered at the aircraft gate, and which came 45 mins late on the conveyer belt ) .