Singapore Airlines Reviews

The airport is not that great like people saying. Hong Kong new airport and Doha international airport is way better than Changi. I have to tell you about this airport too. Now after being 2 hours late they told us to go to Gate 69 in which we wait patiently with the other passenger and crew. Lo and behold on the boarding time, a staff came and spoke to the crew and the crew announced that the gate was changed to Gate 29. That is a 40 mins walked with no official announcement. By the way at Gate 29 it will still say SQ 964 and the official airport announcement board is still on Gate 69.

This is the worst airlines experience that we had, this is way worst than Lion Air or Pakistan International Air. Singapore Airlines make these airlines looks way better. So we cancelled our return flight and only got 50% back after all of the fine, currency exchange etc even though we cancelled it 3 weeks before our returned flight. I recommended Avoid using Singapore Airlines at all cost. We changed to Cathay Air from CGK to HK and it's a very nice experience with cheaper ticket price with a wonderful crew and better meal. Again Do Not use this airlines, you will regret it.

Then, on our returning flight, we had received an email about upgrading our flight again to business class and the email clearly specified that we would be upgrading both legs of our flight. After paying to upgrade, only one leg of our flight was upgraded. Mind you, it was the 2 hour flight and not the 18hr flight back to NY. Upon realizing only one leg was upgraded, we immediately called customer service to have the issue fixed. Because it was late at night, the woman on the phone promised me she would have a supervisor contact me the next day. After not receiving a callback, I called back and spent another 2 hours on the phone and after talking to FOUR people was told that they would be able to fix the issue at the ticket counter once we checked in for our boarding pass.

Not only was that not true, but then I had to speak with multiple people at the counter as well as call customer service back AGAIN only to be told they could do nothing and the “matter would be escalated”. Not only do they false advertise, but they outright lie to customers just to get them off the phone and their customer service could care less about their actual clients. We will NEVER be flying with Singapore airlines again and will be filing a report with the Better Business Bureau as well as Consumer Affairs. Terrible business practice.

FYI, my original online checked in, I booked all seats together and we are wheelchair assisted passenger. It’s the most outranges 17 hours flight in my flight. I had brain stroke last year. I asked as wheel chair passenger to give at least 1 aisle seat but they put me in the middle. Indeed we made it somehow. Once I call their customer service and explain these occurrence, they just said simply sorry. But I am looking for proper justice of in total 28 hours delay (14 hours in Dhaka, 14 hours in Singapore) where my original layover is 3.5 hours. Please advise what step I should take at this moment?

My wife had to pay extra for Premium Economy on one leg on the way out of Australia, as no Eco seats were available. The whole trip was on higher Flexi fares, to enable her to adjust her return dates to mine. However, when she did exactly that, she got a big surprise: Despite the fact that lower class flights were still available and were being offered on the SIA website, SIA refused to change her flight to a later date for months to come, as - quote SIA operator: “only cheaper fares are still available, and the system won’t allow us to re-book you onto cheaper fares”. Note: We did not expect to get any money back!

So - because my wife booked the more expensive “Flexi fares” witch included complimentary date changes, we were offered to pay some $1300 extra to change her flight back to Oz, all still in Eco class!… AND she could only travel 3 days after the date she wanted. This, whilst lower class seats were still available on the SIA website for the wanted date.

Conclusion: She ended up paying over twice the price that she initially expected to pay. Her initially paying extra for “Flexi” class was later held against her. Available cheaper class seats were withheld and she could not travel on the date she wanted! Interesting: Our email of complaint to Singapore Airlines 4 weeks ago remains unanswered to date.

Asked the airline for a reimbursement of the cost..was told that you should not leave valuable items in your case? I explained that if you had lost the cases, then I could have claimed off my insurance. Not so. You left two of my cases behind. If I left everything out of my case that was of value, I would be carrying my trainers, jeans, shaver and lots more in my hand luggage... In fact I should not put anything in the hold, as everything in the cases is valuable to me.

I tried to ask for a flight to Sydney as there were 3 flights available online every day from Paris but they were not available for rebooking apparently!!! I never got the chance to talk to a manager. I spent hours and hours on the phone asking for one but they were "never available". It really became a budget airlines. I'll never fly with them EVER! Even the seats weren't comfortable, the food very basic. A very very bad experience I don't recommend them!!!

Circumstances meant I had to change my booking for a return flight. I've done this with other airlines without any issue whatsoever. SA had to prove their ineptitude yet again. They went out of their way to do it. I eventually had to call Australia to get things organised properly. I have complained and asked for an apology, but as per their arrogant customer service policy, they've just ignored me.

They gave me two phone numbers to call. One was QANTAS, the other was Changi Airport. I have lodge at least 4 online complaints using their website but continue to be completely ignored. They promise to contact me within a few days, but never do. APPALLING CUTOMER SERVICE. I had flown SA before, and they were good. I expected so much better. I will not be using their services again in a hurry. I recommend everyone look elsewhere.

We replied with a mail explaining and they had to change the time of course, you think this would be a easy task you think! 2 weeks later no reply with our request to change the flight times.. So we sent another mail, We suggested that, "We can be flexible with the return flights and we was thinking of going to Kuala Lumpur so maybe you can send us there instead of flying to Singapore," they never answered to this mail. So to make it easy we thought we would buy ourselves tickets to Kuala Lumpur because we still had our return ticket from Singapore to Paris.

We asked them for a refund for the flight from Kota Kinabalu to Singapore as we don’t need it, again no answer. This was starting to go on and on…. Then they replied asking for our names to cancel the flight. We said right from the start many times in email writing in big capitals just that we want the money back from Kota Kinabalu to Singapore. That's all. This point it was different people replying to our email every time so I knew it was confusing for them, it was just a simple task from the beginning!

So then we received a email saying that they have canceled the whole trip back to Paris. Crazy. We never asked for this. We replied saying, "You have made a mistake. Read your emails." Next day they refunded the whole ticket price in our bank, so now we had no ticket back to Paris. They did say we can re-book but the price was 3 times more expensive. How nice of them to ask!

Wait for it. This is when it was pathetic. Every day speaking to 3 different people on the phone emails over and over for about a week, it was a joke. Really bad customer service. This story was going on for 5 weeks now so when we arrived in Kuala Lumpur we went direct to Singapore airlines office in the airport explaining the story for the 10th time. This is really what you want while on holiday for 2 months for a stupid mistake.

Singapore airlines said they will investigate the issue. We said, "Just book us back in for the return flight from Singapore to Paris," all the flights were booked up of course, normal 10 days before departure… This problem started because they never read the emails from the start, not even replying to our question from the beginning of this saga.. I said, "Just read your email. It all there. Clear for you to understand." What a surprise. They found a flight back to Paris on the same day!

I don’t really write mail this but this was a joke from start to finish, shocking customer service, they were completely lost. And what did we get from this saga you think? A big fat zero. Not even sorry. Borneo Malaysia, we love you but we will never fly with Singapore airlines again! Your truly James. Rant over. Hope you enjoyed.

I was on a flight from Melbourne to London, for some unknown reason our selected and paid for seats had been changed by the airline. Turns out that This also forced the family who had booked these seats together to also be moved, leaving parents to look after their young kids across multiple seat rows. The seat we now were in were those horrible seat facing the parting wall and this put my wife’s back pain to a level where she had to sit on the floor to try and relieve the tension. She was promptly scolded for doing this by the air hostess and told she can stretch standing up in the corner.

The family next to us were also receiving their fair share of in-flight discipline as the baby crib install in front of them was only to be used if the child was sitting in a certain way. This lead to awe-inspiring parent/child juggling/trying to eat/passing the child around.

It’s like the staff became mean or poorly trained in service in the last 5 years or so….or during covid all the good staff were laid off in favour of cheaper agency workers. Sure they do the job, but this is like the lunch lady in a school that dished out a plate of real crap as opposed to an enjoyable experience. This has left Singapore Airlines as a cheap imitation ’husk’ of its former self. Just dealing out a plate of real crap - you reached you destination, what more do you want us to do?

This whole trip was really bad experiences since we already had plans to visit many places like Bali, Lombok, and other domestic cities. How we can enjoy our vacation without our belongings and important medicine for my kids (which we can not buy without prescription)??? So we canceled our trips and waited day by day in Surabaya. FYI SQ never offer me any compensation for delaying bag in the 1st place until we wanted to leave Ho chi min, they only offered $130 for 3 people. The 2 luggage they found on 6/14/22. The 4th bag the found 6/24/22. They NEVER offer me any additional compensation until I submitted 3 people's expenses receipt (around $600) while we're waiting these luggage. So disappointed they just wanted to force you to accept $308 and NEVER understand what we feel. Do you think your $308 can pay my vacation time that you ruined???

The station manager in Ho chi min named Tresa ** said, "The clothing you have bought have an ongoing value and would continued to be used, we feel that a partial reimbursement on these items, which have residual value, is fair and reasonable." She even asked me to claim to travel insurance to get more compensation. This year I'm so disappointed with your services and you'll lost your faithful customer here. PS: don't bother to leave them any feedback since they will never reply to you.

The representative asked me to confirm that I agree to take the connecting flight on the next day, meaning I have to wait 9 hours at the airport. I have asked for a compensation, as this has affected my trip and I wouldn’t have purchased these flight tickets if I knew that I would have to wait 9 hours for the connecting flight, the representative said I could refund all the tickets and buy a new one just few days before I depart from London. If I were to do this, flight ticket would have been way more expensive, Singapore Airlines was leaving me no option.

At the end they agreed to provide hotel accommodation free of charge for me to wait for the connecting flight at the airport, I was told that another team will contact me to arrange this. But I received no update so I chased, they said someone would contact me closer to my departure from Macau, now I am chasing again as I am departing in 2 weeks, the final response I got is that they do not provide free accommodation!!! I can’t believe they lied to me!!! Hopefully, I can get a response by making this review, as the live chat of Singapore Airlines is not responding at all.

BEWARE as they are very quick to let you book flights for non existent flights, take your money and just let you book the flights and then good luck changing it when the destination does not even exist, or that flight is cancelled or changes. Yes, I am understanding with all of the Covid 19 issues they encountered but that doesn't give permission to have absolutely no one to help you for more than 2 years and even now that the operations are ramping up. You need to get your act together and now that they are flying everywhere, there is still zero customer service. You CANNOT talk to ANYONE live, via email, text or anything!! Plus they straight out lie about refunds.

I was promised a full refund because their reservation system just couldn't handle the necessary changes because the destination wasn't being served and they never issued as promised. I had to book another ticket with another airline. And now, I need to book another ticket and I just cannot trust them and won't fly with them because they still think it's ok to have zero support. You will be stuck in an endless loop of no customer service. You won't be able to make any changes, or say anything, even if they cancel the flights or destinations themselves. This is NOT OK!

Ms. Pham ** has a very low level of knowledge and poor service. She updated me that she had called the manager of Singapore Airlines and it would take him more than two hours. Maybe more I told her I would miss my flight. I felt I was having a heart attack! I asked him to give me the boarding pass. She refused! I don't recommend booking a flight with Singapore Airlines!

- he kept saying multiple times that it was a promotion redemption( which I did not know) and that they don't do refunds on that, which I replied “ah it's okay if it's not possible” (multiple times)

-asking for proof of health problems, which he asked to be sent “right now” and I said it's not possible to sent it right away since I'm working (it's noon here in Indonesia)

And some more things that I find quite rude to be asked repeatedly. At one point I even asked “what's your point” and he repeated again about the conditions of the tickets.. So I replied with “you’ve informed me plenty of times, and if you can't make the refund that's okay with me”. I understand that it's not that big of a deal, but I feel that, that's not how you do “service” for your customers. And as I said, I don't really hope to get a refund. I have so many more important things to do. Aside from that, regardless the shortage of staff that they are experiencing right now (long queue, etc.) I have a rather good experience with all the other staff.. Thank you, have a nice day.

They then forced marched us through the middle of the airport (would you believe?) to the prison holding area, guarded all the way. Guards at the prison entrance. Thought we were on death row!! As Business Class passengers we were forced to stay in the prison area for 11 (eleven) hours with No food or drink offered only a public water fountain!! Covid? We departed to Phuket and upon arrival, before baggage carousel started our two checked-in bags were hand delivered and were told they arrived on earlier flight!! Unaccompanied baggage!! Strictly against the rules.

I asked if we would be 'force imprisoned' on our return journey but nobody could give a simple yes or no, so presume YES. Another 11 (eleven) hours in the prison cell. My wife has mentioned it every day so I contacted SQ CSD. I've had 5 (five) different persons respond to my email and not one has answered my questions with a simple yes or no, 'Will we be forced imprisoned upon our return?' Not a difficult question but SQ cannot answer it. Waste of time. First time we've used SQ Airlines for many years and we're attempting to make it our last!! Their CSD is below poor. I got the same response basically from 5 (five) different individuals so I'm beginning to think they are computer generated.

Everything that has occurred has been recorded and stored for viewing and to be used in evidence. They are now ignoring me so I've escalated the complaint to higher authorities. Watch this space. There's more. We're booked SQ Airlines in September AMS-DPS and we're going to be forced imprisoned again. Again Business Class without amenities. How wonderful!! Asked for refund but refused. Asked for rerouting, no response. Asked for Partner airline transfer, no response. Boy old boy they are truly one of the worst airlines I've dealt with in 40 (forty) years of traveling this planet on Business & Pleasure!!

The email system doesn't work, either. I needed to send a same single form for about ten times- they kept sending me the same email with the questions again and again AFTER I have already answered all the questions. They said they did not notice they received my email, they could not read my email, they could not open the attachment, and etc. After all, they did not have my submitted forms on file at the ticketing counter. It was a mess.

A few minutes later, I saw an email from Singapore Airline that my flight had been cancelled. I then called the local Singapore airline help number and told them that I had inadvertently cancelled my flight. They said that they are unable to give a refund or credit because I had canceled my flight and it had gone through for processing. I felt unjust, so I reached out to Singapore Airline via Facebook and Instagram. I explained to them the situation giving them further details as to how my flights got cancelled. They told me that the help desk told them that I had canceled my flight and unable to refund/credit. I have always had such a good impression of Singapore Airline and had faith that they would make this right. It is unfair that due to their mobile app screen freezes that would cost me $1,500.

I may stop dealing with or flying SQ, as you have failed to uphold the good name of Singapore Airlines and Singapore too. Let me have a better experience from you, than I have had so far. At least I could say that SQ is trying hard to get back to what it stood for, from the 1970s. I wait in anticipation, as my letters would clearly show that SQ has been sidestepping my request, with not even a acknowledgement.