Singapore Airlines Reviews

Our flight from Singapore to Perth was cancelled and we were placed on a Scoot budget flight instead. We were offered a letter to request a refund, however, after writing several email, no refund was offered. We were given an apology and an explanation that they would try to improve services in the future. How do we get a refund? This is not a professional responsibility for a paid service. How is a refund possible. I could not locate an ombudsman for Singapore Airlines.

My dad was traveling alone via Singapore Airlines from Mumbai to Seattle. The last layover was at San Francisco where my dad went through US immigration. At the Mumbai airport check-in counter, my dad was told that he will get his checked luggage directly in Seattle. But the luggage did not arrive in Seattle, it was taken down at San Francisco. The last leg from San Francisco to Seattle was operated by Alaska on behalf of Singapore Airlines. Alaska folks mentioned that the luggage need to be checked in again at SFO after customs but Singapore Airlines staff failed to inform this. This caused a lot of inconvenience as we had to drive again to the airport the next day to pick up the luggage (Alaska refused to deliver it at home since the luggage did not go through custom).

I love Singapore Airlines. For me, it means traveling with ease of mind, knowing flight will be on time, smooth, food good and excellent customer service. I have chosen to fly only SIA the past 2 decades or more. I headed back to Malaysia 4th August, 2019. My domestic USA flight inadvertently caused my SIA flight to Malaysia cancelled. I learned that at LAX Singapore airline counter. Needless to say, I was very distraught. A Singapore Airline employee, Elaine, quietly took over. She quietly effectively, efficiently took care of everything for me. I am so grateful to her, I want to say thank you to her and Singapore Airlines. I am a loyal customer.

I recently missed a connecting flight between Singapore Airport and Phuket because the Singapore Airlines inflight system sent me to the wrong gate. The flight from South Africa was also delayed, making the connecting time even less realistic. I received almost no assistance from the airline and when I contacted their customer care I got the usual big company arrogance of "** you. We don't care now. Go away" treatment. I will never recommend Singapore Airlines ever to anyone. A pathetic display of the wrong kind of attitude. K

Sums it up. Dirty, old broken planes. Absolutely disgusting interior. Need good disinfecting and a clean. Broken seats and entertainment unit. Really poor value for money. Service is quite poor even if you have the top-tier status. I can only imagine how bad it is for ones without status.

My family and I are frequent flyers of Singapore Airlines for more than 25 years, all these years we have encountered minor disappointments but the services and hospitality onboard always kept us flying Singapore Airlines. But this time, I am filing this complain with great disappointment because of my last trip on the 3rd June 2019 from San Francisco to Singapore flight SQ 01.

Moving from IAH to Singapore. Called Singapore Airlines BEFORE reservations were made as I have an emotional support dog. Was told dog would be able to travel with me in cabin through Manchester to Singapore. After all documentation was obtained, I called to confirm and emailed documents.They refused to allow me to travel with my pet. First they said because it was going through Germany. Manchester is in UK. Then they would not give me a reason. They are liars. At the last minute when all documentation had been prepared based on travel on that flight, they refused. I had to obtain last minute travel accommodations for my esa at great cost to me.

We were looked after really well. especially by Ming ** on our flight from Vietnam to Singapore. SQ175 ON 15/5. The hotel in Singapore had taken my friends' luggage by mistake and loaded them on to a bus that was going to the airport, butrit wasn't our transport. To cut a long story short, Singapore Airlines held our flight until our friends' suitcases were finally dropped off at the airport and because of the kindness of the airline, we made our flight. Everyone from the ground crew to the flight attendants were fantastic. Not just this flight but all our flights, from Perth to Singapore, Singapore to Vietnam and return. Thank you so much, we will definitely fly Singapore Airlines again. Christine **

This is specifically about Singapore airlines (Delhi, India) Staff. I have booked the tickets for Singapore airlines from Delhi to Australia for my one & a half year old daughter and my mother-in-law. After reaching to the Delhi airport, the Singapore airlines staff just refused to provide my mother-in-law a wheelchair which was her right and she’s having difficulty while standing for long time & can’t navigate stairs but they completely denied her request and asked for $30 to provide a chair to her which is against the rule & they can’t charge that much from the passenger even if there’s any charge for it. But still they charged for a wheelchair and didn’t give any receipt of it.

Waited 5 months to get a round trip ticket with bulkhead seating due to blood clotting Disorders. Finally got middle row bulkhead. Then at last minute they switched me and did not seem to care about my medical condition that could result in DVTs and Pulmonary embolisms on this 18 hour flight. They asked for medical proof, which was sent, and they then ignored the medical need. So so very disappointed. They know I am very prone to blood clots and have a high probability of getting one yet they gave. Away the special seat that would prevent such a problem, a seat I waited for months to get.

They offers very low amount of claims for our lost luggages. They initially offers $200 and with several arguments increased the offer amount to $1000 which is still not a enough amount to accepts. I really disappointed with the way they treat with our issues. Instead of providing a solution causing us a trouble.

It was a very unpleasant experience with the Singapore Airlines- KrisFlyer program which handling my redemption of my air-tickets by using mileage on 27/3/19. My payment of the airport taxes and fuel fee was unable to go through during the booking resulted the tickets were pending for issuing. Called up the hot-line, they assisted to make the payment but was no avail either. I requested for the reason and I was told that my account was under audit which was the first time I had ever heard of.

Pathetic experience, never expected from Singapore Air, I went for my honeymoon and had expensive stuff in my bag like clothes, shoes, makeup kit, DSLR camera, etc for which the cost was around INR 2,50,000. My bag was lost on 28th Feb when I came from Melbourne back to Delhi and now after waiting for more than a month you guys are offering me the refund of INR 30,500, This is Insane. I will never ever use you guys again in my future, Airlines is responsible for my lost baggage not me, why should I take a loss when it's your carelessness. I should get complete reimbursement for my belongings and if not then I will definitely go legal for whatever happened to me. Pax Name - Akshita **. Baggage Claim no - **. PNR - **.

On February 24, 2019 I have been booking a flight from Frankfurt to Jakarta online on the SQ page. All done, credit card details and pins entered, then a message, that the amount has been approved and blocked form my bank, but the amount not yet taken by SQ. This may happen the next days. What an answer? Next day I called my bank, they said, all had been approved, SQ has not yet collected the amount.

I have been a happy SIA flyer. Flew to/from Europe heaps of times and mostly have been met by very helpful and attentive staff. On the ground and in the air! In economy and in business class. Whenever I needed any help, I got the Singaporean (I assume) help centre on the phone and they always managed to help me, within Terms & Conditions, with whatever predicament I was in (regards of booking). I always felt good and thanked them for their time and help.

Singapore Airlines customer service is the worse in the airline industry. The entire company strives on one objective sales. It charges one $$ he extend miles. Don’t fly this ** airline. If you want better service fly United, or Emirates. SA's days of excellence service is over. It’s a mediocre airlines with pretty girls who can only smile not serve.

The website booking process was the worst possible. Nothing seemed to work first time round. It kept asking for me to reenter things. When the payment was made, an error code came up which said the money had been taken from my account but the booking was not guaranteed. I rang customer service and after 45 long minutes, the result was that I had to wait 10 days for a refund into my account, then ring and book again (with the strong possibility of a price rise). Unbelievable. I will never fly with Singapore Airlines again!!!

PLEASE NOTE: If you do a last minute cash upgrade for e.g. from economy to business, they will only give you the miles for economy. So SIA has just found another way in which to earn your money, but not give you your perks. They are one of the greediest companies I've ever encountered. Already relative to other airlines, they are known to hardly ever upgrade their customers, even those with Solitaire and PPS status. Their stupid business class lounges are getting so packed all the time, and they do all these stupid long, convoluted phone menus before you can get through to their customer service agents.

I paid for a forward window seat zone on my flight on Singapore Airlines more than 1 month in advance prior to my flight. However when I did my online check-in, to my surprise my seat has been changed to a seat that way back of the aircraft. My original paid seat was no longer available and I had no choice but change my seat to a middle seat at the forward zone. I called Singapore Airlines how this could happened however they insisted that the changes must have been made by me or someone as the changes were made on the website. Hence there is nothing they can do to give me any seats in the forward zone nor refund me back.

We had a sick child scheduled to travel alone in AM next day hence we tried to reach the call center to change flights. However after 3 hours we were unable to reach a human to assist us and it wasn’t possible to change the flight online. So far the worst customer service to date.

On the 16th December 2018 SQ223 from Singapore to Perth, I normally get Muslim food cater for on all my travel with Singapore Airlines if you like to check it out. I also check with the Steward on board and he came back and told me yes you have cater for Muslim food. My problem is, why after telling me that and later on the flight I did not received the food. My partner food was bypassed on the way and was cold when she had them. The Steward tried to give me a $75.00 cheque to make up for the meal which I did not take. They also tried to offer me some duty free drinks which I tried to get but also didn't have the one I wanted. It's a disappointing of Singapore Airlines staff doing that. I'm disappointed with the airline because I travel with them in all my travel.

Our PNR was S6OEJ2. Three of us traveled in SIA MEL/SIN/DEL return. Both my wife and son had requested for IVGML. The quality of meals served was nonpallatable especially on the SIN/MEL sector on SQ217/8Dec. The aloo paratha was half baked, a burnt smell emanated from the dessert and far too sweet. In all the food was not appetizing. This resulted in stomach upset for my wife and started vomiting on board. Took 2 days to recover. I had fish on board which was dry and hard. Sad to note that you served Ice Cream cubes which was served in your airline 20 years ago too. No change or variety in In flight meal dessert. We had a nasty experience with Air India earlier en route from India to Australia and now in SIA.

Singapore Airlines may have one of the best services in flight but they have very poor customer service and company policy. We had a direct flight from Singapore to Newark, USA booked to arrive at 5.50am on Thursday 22nd Nov which was Thanksgiving Day - for us to attend Thanksgiving dinner later that day around 6.30pm.

Business Class was a new experience. It was all that I had hoped it to be. The cabin crew were outstanding in their attention to the care of each passenger. The food and beverages were excellent as was the opportunity to share the Airport Lounges with ease of boarding and luggage handling. The extra space and flatbed facility was much appreciated as was the relative quiet on the upper deck. I will certainly fly Singapore Airlines next time. Thank you to all who provided such excellent service.

I was on a flight from Mumbai to Los Angeles on Oct 30th. I had purchased the economy plus for an extra 1300 US dollars. Going over no problem, however, I had requested aisle seats, I sat down in seat 35 G and a man sat by the window in shorts. He proceeded to remove his shoes no socks and began to fondle himself in a big way. When he saw me looking he took the blanket and covered himself up and continued. The staff moved me to a middle seat, I didn't pay for a middle seat, if I had not been able to get aisle seats I would have stayed in with an ecomony ticket. No one talked to him, nor did they say anything to me. I had to move, he should have been moved to the middle seat not me. I thought it was disgusting that it wasn't handle in a way to put me at ease after witnessing this disgusting act. I think it is against the law to do this in public.

I used my air miles to redeem a returned flight from Singapore to Seoul back in April 18. I missed my scheduled flight to Seoul on the 27th of September. I was grateful that SIA scheduled me on the second flight to Seoul free of charge. HOWEVER, what I didn’t know was that SIA autocancel my returning flight to Singapore without my approval and without informing me via email nor messages. Does SIA expects me to swim back to Singapore? When I try to check in SQ609 on the 7 Oct, SIA says all their flights are full. I have to be placed on the waiting list with no certainty. The ground staffs are not helpful and I have to purchase another one way ticket with Asiana airline. I don’t know whether I will get KW 730600 back but I will fight for it.

Completely and utterly appalling how such a world class airline like Singapore Airlines would succumb to such a horrible Treatment of their valuable customers in relation to the bomb hoax call they had received for SQ 423 that was supposed to have taken off at 10.50 pm on 7th September 2018. Passengers had a harrowing experience of being held up and not being allowed to leave Mumbai International Airport the whole night till 9.00 am 8th September 2018 when the flight finally took off, because of a bomb hoax call.

We are in the middle of a nightmare trying to get my ticket. My husband was sent his but mine is 'on hold'. The reason? Still don't understand what is going on. I booked over the phone and paid for two premium economy seats from London to Perth-Australia next March. The company then decided that it needed to issue our tickets separately due to me having KrisFlyer points to redeem for a few pounds reduction on my ticket. They then tried to take out money for another ticket, while they have my money that pays for both tickets available to them from my card which says the full amount pending on my card, waiting for Singapore Airways to use it. Of course, there is not enough money available on my card now for them to take out for another fare and Barclay card stopped the extra payment for that reason. Thank goodness for that.

One needs a sense of humour with this company. Booked a flight from Brisbane to Athens only to find out after paying that the majority of flight was on the budget company Scoot. All I wanted was an aisle seat as I have a medical condition but because I didn't book directly with Scoot, this turned out to be impossible to do. Even when checking in. Food and service very average, I really don't understand how they get such accolades. Will not fly with them again.

12 hour from Perth to Singapore. Putting it simply they ran out of food. My daughter had leftover chicken noodles & I had a bread bun for breakfast. NOT IMPRESSED. WILL NOT USE AGAIN.

SQ31 from San Francisco to Singapore. I never get disappointed to Singapore Airlines as much as today. I understand that the plane is having an issue and the team here tried to fix it, however, your team should have make earlier call to disembark the customer not after 3 hours on the plane, plus we need to wait another 2 hours again just to find out the flight was cancelled. Even worse, Most of the customer are disappointed on how the ground team handle this issue. It took them another 2 hours for us to wait the shuttle under the SUN. Yep, your so called APAC team does not have any clue on what they have to do, eg. listing the customer but they don't know what to do after listing our seat number, they don't even know which hotel, funny thing's, they didn't even realized that the earlier list wasn't the full customer list.

I was one of your flight passengers that traveled from Philippines to India on June 15, 2018. During my flight, I pre-ordered a low-fat meal that was served as a part of my travel package. While I was half done through my meal, I found some kind of a fly/insect inside the meal box. I immediately brought this to the attendant's notice, the attendant offered me another meal that I refused to take. I was already disgusted with the situation and could not afford to take a chance with the quality of food that was served.

I had called the customer service to see an option for upgrade. The service agent was able to get me a price and I was ready to pay but the call got disconnected. There was no call back from them. I called them thrice the same day after and none of the customer service agent was able to get me the price that was mentioned and said that they will be giving me a callback. I called them again the next day twice as they never gave a callback. I requested for the price; at first they said I won’t be able to upgrade and then when I insisted that they had provided me a price previously they said they will give a callback. This time I did got a callback but then they increased the price by 1500$. It’s just disgusting and unethical practice by a well known airliner to rip off their customer.

I made a connecting mistake online out of Singapore and simply needed to change one leg of a booking. I rang and I rang to get some common sense to apply. No such luck. The change fee for one leg would have taken me over the return current economy airfare and I booked and paid 6 months ahead. You have to wonder now if this is the airlines business model. They can't make money out of flying people so they rip them off in charge fees instead. What goes around comes around. I am going to Europe this year business class and was looking at SQ. Do you think they will get the fare now.

This is my second complaint regarding same issue which is not sorted since last 7 days. I have never faced so much inconvenience to book a flight being travel in more than 30 countries and taken more than 100 flights. It is a simple redemption ticket one way from USA to Europe for 1 adult and infant. SG has made it a nightmare.

Bought a Singapore Airlines ticket online and due to an accident on road my partner could not take the flight. Trying to pay a penalty to get reimbursed or book another flight, the run around I got has been disgusting. Buy online in Singapore the agent is in Melbourne and no telephone numbers working. As stressful as it is wondering about how your partner is doing and not being able to get assistance with reminiscent, I am disgusted at the system and care factor which is ZERO for the customer. I am a frequent flyer as well... Singapore Airlines are money hungry and they are slipping as an airline. I am not happy. In Singapore buying Singapore Airlines ticket yet I have to liaise with overseas to get report and no service.

In sum, think thrice when you book with this company. They just concern on their profit, but not much on your time (keep delaying these days - I fly every 2-3 months), and after-care. On the other hand, be careful when booking with another child company of SIA - FlyScoot too: I bought the air ticket for PEN-SIN to and fro for my parents to travel next week, where the transaction was made on 10-May-2018 (Thursday). But the system screwed up and charged me for the insurance but not the flight. My booking was then canceled by the system but still get charged for insurance.

We have been flying Singapore Airlines for years and found them one of the best airlines to fly with; but their service has now deteriorated. Flying out of Thailand on 4 April was adequate but the connecting flight to Paris and the return flights to Thailand on 21 April were appalling. A brand new piece of luggage damaged to the extent it can no longer be used; dirty toilets on the Paris to Singapore leg (queues formed when the girls attempted to clean), no water or liquids given on the THREE hour flight from Singapore to Chiangmai, Thailand. The Flight Manager promised to deal with the problems, took my name card, but I have heard nothing from them. He came to my seat, apologized, and said it would never happen again. Empty words of course. Once passengers are off the plane, they had no intention of doing anything. The senior hostess confided that their cabin crew complement is 22 compared with over 30 on Thai Airways.

Thank you Singapore Airlines!

I was making reservations for my son (minor) and myself travel to Bengaluru, India. I always had a great experience with Singapore Airlines, but this time around it was very disappointing. The website is really not efficient and keeps returning to the make your reservation page after entering the destination, date of travel, and selecting flights. Four times I tried, the price kept changing and always higher than the previous time. Then when called their customer service center, the price quoted was $ 230/ticket, more than the original price shown on the website. The customer service person's answer was "the current price is what it is!!" It may be the cookies that they are using?? Hope they will be able to fix the issues their website.