Singapore Airlines

FYI, my original online checked in, I booked all seats together and we are wheelchair assisted passenger. It’s the most outranges 17 hours flight in my flight. I had brain stroke last year. I asked as wheel chair passenger to give at least 1 aisle seat but they put me in the middle. Indeed we made it somehow. Once I call their customer service and explain these occurrence, they just said simply sorry. But I am looking for proper justice of in total 28 hours delay (14 hours in Dhaka, 14 hours in Singapore) where my original layover is 3.5 hours. Please advise what step I should take at this moment?

My wife had to pay extra for Premium Economy on one leg on the way out of Australia, as no Eco seats were available. The whole trip was on higher Flexi fares, to enable her to adjust her return dates to mine. However, when she did exactly that, she got a big surprise: Despite the fact that lower class flights were still available and were being offered on the SIA website, SIA refused to change her flight to a later date for months to come, as - quote SIA operator: “only cheaper fares are still available, and the system won’t allow us to re-book you onto cheaper fares”. Note: We did not expect to get any money back!

So - because my wife booked the more expensive “Flexi fares” witch included complimentary date changes, we were offered to pay some $1300 extra to change her flight back to Oz, all still in Eco class!… AND she could only travel 3 days after the date she wanted. This, whilst lower class seats were still available on the SIA website for the wanted date.

Conclusion: She ended up paying over twice the price that she initially expected to pay. Her initially paying extra for “Flexi” class was later held against her. Available cheaper class seats were withheld and she could not travel on the date she wanted! Interesting: Our email of complaint to Singapore Airlines 4 weeks ago remains unanswered to date.

Asked the airline for a reimbursement of the cost..was told that you should not leave valuable items in your case? I explained that if you had lost the cases, then I could have claimed off my insurance. Not so. You left two of my cases behind. If I left everything out of my case that was of value, I would be carrying my trainers, jeans, shaver and lots more in my hand luggage... In fact I should not put anything in the hold, as everything in the cases is valuable to me.

I tried to ask for a flight to Sydney as there were 3 flights available online every day from Paris but they were not available for rebooking apparently!!! I never got the chance to talk to a manager. I spent hours and hours on the phone asking for one but they were "never available". It really became a budget airlines. I'll never fly with them EVER! Even the seats weren't comfortable, the food very basic. A very very bad experience I don't recommend them!!!

Circumstances meant I had to change my booking for a return flight. I've done this with other airlines without any issue whatsoever. SA had to prove their ineptitude yet again. They went out of their way to do it. I eventually had to call Australia to get things organised properly. I have complained and asked for an apology, but as per their arrogant customer service policy, they've just ignored me.

They gave me two phone numbers to call. One was QANTAS, the other was Changi Airport. I have lodge at least 4 online complaints using their website but continue to be completely ignored. They promise to contact me within a few days, but never do. APPALLING CUTOMER SERVICE. I had flown SA before, and they were good. I expected so much better. I will not be using their services again in a hurry. I recommend everyone look elsewhere.

We replied with a mail explaining and they had to change the time of course, you think this would be a easy task you think! 2 weeks later no reply with our request to change the flight times.. So we sent another mail, We suggested that, "We can be flexible with the return flights and we was thinking of going to Kuala Lumpur so maybe you can send us there instead of flying to Singapore," they never answered to this mail. So to make it easy we thought we would buy ourselves tickets to Kuala Lumpur because we still had our return ticket from Singapore to Paris.

We asked them for a refund for the flight from Kota Kinabalu to Singapore as we don’t need it, again no answer. This was starting to go on and on…. Then they replied asking for our names to cancel the flight. We said right from the start many times in email writing in big capitals just that we want the money back from Kota Kinabalu to Singapore. That's all. This point it was different people replying to our email every time so I knew it was confusing for them, it was just a simple task from the beginning!

So then we received a email saying that they have canceled the whole trip back to Paris. Crazy. We never asked for this. We replied saying, "You have made a mistake. Read your emails." Next day they refunded the whole ticket price in our bank, so now we had no ticket back to Paris. They did say we can re-book but the price was 3 times more expensive. How nice of them to ask!

Wait for it. This is when it was pathetic. Every day speaking to 3 different people on the phone emails over and over for about a week, it was a joke. Really bad customer service. This story was going on for 5 weeks now so when we arrived in Kuala Lumpur we went direct to Singapore airlines office in the airport explaining the story for the 10th time. This is really what you want while on holiday for 2 months for a stupid mistake.

Singapore airlines said they will investigate the issue. We said, "Just book us back in for the return flight from Singapore to Paris," all the flights were booked up of course, normal 10 days before departure… This problem started because they never read the emails from the start, not even replying to our question from the beginning of this saga.. I said, "Just read your email. It all there. Clear for you to understand." What a surprise. They found a flight back to Paris on the same day!

I don’t really write mail this but this was a joke from start to finish, shocking customer service, they were completely lost. And what did we get from this saga you think? A big fat zero. Not even sorry. Borneo Malaysia, we love you but we will never fly with Singapore airlines again! Your truly James. Rant over. Hope you enjoyed.

I was on a flight from Melbourne to London, for some unknown reason our selected and paid for seats had been changed by the airline. Turns out that This also forced the family who had booked these seats together to also be moved, leaving parents to look after their young kids across multiple seat rows. The seat we now were in were those horrible seat facing the parting wall and this put my wife’s back pain to a level where she had to sit on the floor to try and relieve the tension. She was promptly scolded for doing this by the air hostess and told she can stretch standing up in the corner.

The family next to us were also receiving their fair share of in-flight discipline as the baby crib install in front of them was only to be used if the child was sitting in a certain way. This lead to awe-inspiring parent/child juggling/trying to eat/passing the child around.

It’s like the staff became mean or poorly trained in service in the last 5 years or so….or during covid all the good staff were laid off in favour of cheaper agency workers. Sure they do the job, but this is like the lunch lady in a school that dished out a plate of real crap as opposed to an enjoyable experience. This has left Singapore Airlines as a cheap imitation ’husk’ of its former self. Just dealing out a plate of real crap - you reached you destination, what more do you want us to do?

This whole trip was really bad experiences since we already had plans to visit many places like Bali, Lombok, and other domestic cities. How we can enjoy our vacation without our belongings and important medicine for my kids (which we can not buy without prescription)??? So we canceled our trips and waited day by day in Surabaya. FYI SQ never offer me any compensation for delaying bag in the 1st place until we wanted to leave Ho chi min, they only offered $130 for 3 people. The 2 luggage they found on 6/14/22. The 4th bag the found 6/24/22. They NEVER offer me any additional compensation until I submitted 3 people's expenses receipt (around $600) while we're waiting these luggage. So disappointed they just wanted to force you to accept $308 and NEVER understand what we feel. Do you think your $308 can pay my vacation time that you ruined???

The station manager in Ho chi min named Tresa ** said, "The clothing you have bought have an ongoing value and would continued to be used, we feel that a partial reimbursement on these items, which have residual value, is fair and reasonable." She even asked me to claim to travel insurance to get more compensation. This year I'm so disappointed with your services and you'll lost your faithful customer here. PS: don't bother to leave them any feedback since they will never reply to you.