Singapore Airlines Reviews

Our experience with Singapore Airlines was extremely disappointing. The behavior and attitude of the ground staff at SFO Airport were completely unacceptable. Even though we had a valid OCI card and a new U.S. passport, unnecessary difficulties were created because we did not carry the old passport. We have previously traveled with the same documents on several airlines, including Qatar Airways, and never faced any such issue before.

Flight cancelled on nearby booked date. They will leave you hanging without any support, any compensation or not even offer you an alternative solution in this time of crisis. Unlike Cathay they still care about their customers and did an alternative way to make their flight to happen on scheduled date and time. Refund is also taking so much time. Such a shame for big airline.

Terrible customer service! If you want your baggage damaged and/or lost they are your airline. Worst customer service I have ever experienced and I've traveled a lot worldwide. They can't even give you correct paperwork thru their affiliate SATS. No compensation offered for their utter failure. Will never fly Singapore Airlines again.

I travelled from Colombo to Beijing on 1/10/2025 and returned to Colombo from Shanghai in Singapore Airlines. Booking Reference: **. At Bandaranaike International Airport (Colombo), I was explicitly informed by Singapore Airlines staff that I could carry my power bank in my hand luggage. However, during my return journey from Shanghai Pudong International Airport, Chinese security authorities disallowed it, citing local regulations. I was directed to the Singapore Airlines counter, where a staff member confirmed I could not take it onboard and required me to surrender it.

I tried to check in from Perth to Stockholm. Service desk said, "We unable to as you have a separate flight leaving Stockholm to Copenhagen, the only way to fix it we have to change your ticket. Cancel the flight from Copenhagen to Stockholm and cancel the ticket that you made with booking.com then we can check you baggage and tickets with the connecting flight to Amsterdam as your final destination. Your return flight from Stockholm to Perth will not be changed." Turned up to airport for my return flight from Stockholm to Perth. Service desk said, "Your return flight not valued, cancelled from Singapore Airlines, wow. Rang the airline, they will submit to partial refund for return flight, most likely $1100. I’ll be submitting a claim with my insurance.

I transferred 80,000 points from my Capital One card to find out the trip I was trying to book didn’t allow me to use my points. So after 4 hours on the phone trying to book a different flight that would redeem my points. I was told there was no availability for any dates (4 weeks worth of flexible dates I gave them, literally 30 days of options to find a flight) NOTHING!! Sadly I am SOL with my 80,000 points. They a very greedy and will make it impossible to use your transferred airline points. Whatever you do, do not transfer any points into their system for any flights whatsoever. They are thieves. A years worth of points in the garbage.

I would give a zero for customer service. I booked a flight for my 2 children in Feb directly through Singapore Airlines customer representative because they are children without adult on the booking, all paid and ticketed for a summer trip in July. Now, 4 months later, they tell us because my son's ticket was not tagged correctly as unaccompanied minor, they have to re-issued the tickets and we have to pay for the fare differences.

Very bad experience in Xiamen Gaoqi airport check in for SQ869 on 14 Jan 2025, I was stopped boarding aircraft due to hand carry luggage over 7kg, no explanation and solution was given by sia staff. So I Miss my medical appointment in NUH. SIA Staff attitude is was very rude, handling custom style like third class airline. Can't imagine SIA service quality worse like this. I also called 110 for police help, filed police report in airport station. Police official confirmed the SIA staff ban me boarding. Hope SIA to investigate the matter. Also call sia hot for help and reschedule. My booking REF: **.

It has been about 35 years since I flew Singapore Airlines to Singapore out of San Francisco. It was such a horrible experience that to this day I will never fly Singapore again. Having purchased my first full fare international business class ticket, I was excited to fly to Asia on SIA's 747. In those days smoking was still permitted on board, and my business class seating section consisted of four rows, six seats across in a two-two-two configuration for a total 24 seats. With curtains front and rear and two rows (12 seats) designated as smoking, as soon as the plane lifted off, the "tiny" cabin filled with so much smoke I had difficulty breathing, and was then denied a change of seats since "the flight was full."

On our recent flight from Singapore to Los Angeles on Jan 4th, Singapore Airlines made us board the flight and wait for 2 hrs as there are heavy rain outside. Which was still ok until when we reached LAX and got our baggage we found 3 of our bags completely wet. When we came home and opened them there were major damages to very expensive clothes which we had bought from India on our trip. I immediately took pictures and wrote to Singapore Airlines but 2 days later they denied telling that no one else complained and it was not their fault.