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Reviewed Sept. 1, 2023
Can not reach wheel chair assistance in the website or through manage booking. I was not able to get any human being online. System told me fill some data again and again, then said sorry. I sent emails for wheel chair, no reply 2 days have passed. They think they are great, but actually **.
Reviewed Aug. 18, 2023
We used SQ 875 from Hong Kong to Singapore for transit and SQ 964 from Singapore to CGK international airport in Indonesia, This is used to be the best Airlines. First of all it was delayed for 3 hours at the Hong Kong Airport with no air conditions in the mid of Summer in Hong Kong. The AC was on after the plane started to move. This delayed cause us to missed our connecting flight in Singapore. Arrive in Hong Kong again we had to wait inside the airplane for 45 minutes due to technical problems again with no air conditions. Now because of that we are booked on the next flight in which of course being 2 hours late, it is a good thing that are inside Changi Airport.
The airport is not that great like people saying. Hong Kong new airport and Doha international airport is way better than Changi. I have to tell you about this airport too. Now after being 2 hours late they told us to go to Gate 69 in which we wait patiently with the other passenger and crew. Lo and behold on the boarding time, a staff came and spoke to the crew and the crew announced that the gate was changed to Gate 29. That is a 40 mins walked with no official announcement. By the way at Gate 29 it will still say SQ 964 and the official airport announcement board is still on Gate 69.
This is the worst airlines experience that we had, this is way worst than Lion Air or Pakistan International Air. Singapore Airlines make these airlines looks way better. So we cancelled our return flight and only got 50% back after all of the fine, currency exchange etc even though we cancelled it 3 weeks before our returned flight. I recommended Avoid using Singapore Airlines at all cost. We changed to Cathay Air from CGK to HK and it's a very nice experience with cheaper ticket price with a wonderful crew and better meal. Again Do Not use this airlines, you will regret it.
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Reviewed Aug. 12, 2023
Disappointed with SQ ground service. I accidently left my water bottle at SQ 956 seat number 17A on August 2. I have reported the case directly online with case number ** after several attempts to contact the SQ customer service LA/SING/JKT. Today August 12th, 10 days after, no one following up my case, no email, no phone call, no nothing!! What a shame.
Reviewed April 11, 2023
Singapore Airlines single handedly made our honeymoon an absolute nightmare. We were heading to Thailand and Bali for our 2 week honeymoon. THE DAY OF our flight out to Thailand, they cancelled our connecting flight from Singapore to Bangkok (after we had upgraded our flights from premium economy to Business) and we spent THREE HOURS on the phone until they were able to finally fix it and find us a connecting flight (which they told us didn’t exist, but magically it appeared after fighting with the customer service rep).
Then, on our returning flight, we had received an email about upgrading our flight again to business class and the email clearly specified that we would be upgrading both legs of our flight. After paying to upgrade, only one leg of our flight was upgraded. Mind you, it was the 2 hour flight and not the 18hr flight back to NY. Upon realizing only one leg was upgraded, we immediately called customer service to have the issue fixed. Because it was late at night, the woman on the phone promised me she would have a supervisor contact me the next day. After not receiving a callback, I called back and spent another 2 hours on the phone and after talking to FOUR people was told that they would be able to fix the issue at the ticket counter once we checked in for our boarding pass.
Not only was that not true, but then I had to speak with multiple people at the counter as well as call customer service back AGAIN only to be told they could do nothing and the “matter would be escalated”. Not only do they false advertise, but they outright lie to customers just to get them off the phone and their customer service could care less about their actual clients. We will NEVER be flying with Singapore airlines again and will be filing a report with the Better Business Bureau as well as Consumer Affairs. Terrible business practice.
Reviewed March 7, 2023
Booking reference: **. On March 5th 23.55 hour (SQ447) is our original flight to departure. We are in the plane on time but the plane wasn’t moving for almost 4.5 hours, then later they said we need to get out to aircraft and they send me and my wife along with other passengers to Hotel. Then they gave us another flight on next day SQ9449, on March 6th, 14.00 hour from Dhaka to Singapore. I arrived on Singapore at 20.00 hours but the connecting flight (Singapore – Lax) was scheduled for March 7th, 9.20 Hour. Almost 14 hours layover where my original was just 3.5 hours. The worst nightmare came through when we found out they drop each of us in different cabin, both seat are located in middle seat (E) in middle aisle. I told them that my wife won’t be comfortable to seat between two random man but still they forced us to seat. I talked with ground staffs and mentioned that she become very uncomfortable with two random persons.
FYI, my original online checked in, I booked all seats together and we are wheelchair assisted passenger. It’s the most outranges 17 hours flight in my flight. I had brain stroke last year. I asked as wheel chair passenger to give at least 1 aisle seat but they put me in the middle. Indeed we made it somehow. Once I call their customer service and explain these occurrence, they just said simply sorry. But I am looking for proper justice of in total 28 hours delay (14 hours in Dhaka, 14 hours in Singapore) where my original layover is 3.5 hours. Please advise what step I should take at this moment?
Reviewed Sept. 29, 2022
My wife and I travel frequently between Australia and Europe and have often used Singapore Airlines (SIA), with which we were quite happy in the past. My wife is a Kris Gold Member and we sometimes travel business class. Recently however, we find that Singapore Airlines is starting to recover costs by using its market power and applying coercive methods previously only seen by cheap airlines.
My wife had to pay extra for Premium Economy on one leg on the way out of Australia, as no Eco seats were available. The whole trip was on higher Flexi fares, to enable her to adjust her return dates to mine. However, when she did exactly that, she got a big surprise: Despite the fact that lower class flights were still available and were being offered on the SIA website, SIA refused to change her flight to a later date for months to come, as - quote SIA operator: “only cheaper fares are still available, and the system won’t allow us to re-book you onto cheaper fares”. Note: We did not expect to get any money back!
So - because my wife booked the more expensive “Flexi fares” witch included complimentary date changes, we were offered to pay some $1300 extra to change her flight back to Oz, all still in Eco class!… AND she could only travel 3 days after the date she wanted. This, whilst lower class seats were still available on the SIA website for the wanted date.
Conclusion: She ended up paying over twice the price that she initially expected to pay. Her initially paying extra for “Flexi” class was later held against her. Available cheaper class seats were withheld and she could not travel on the date she wanted! Interesting: Our email of complaint to Singapore Airlines 4 weeks ago remains unanswered to date.
Reviewed Sept. 19, 2022
Booked and paid for seats nice and early only to told close to our flight, that we were being moved? We had our grandchildren with us, and we were split up on our trip of a lifetime. Also they left two of our cases behind on home trip., although we got to the airport very early and booked our five cases in with no queues..so no excuses..I can totally understand that this happens, but put an extra two hours at London airport sorting. My wife had put the house keys in one of the cases thinking I had mine. (I know? A stupid thing to do) Cost us £245 for a locksmith..
Asked the airline for a reimbursement of the cost..was told that you should not leave valuable items in your case? I explained that if you had lost the cases, then I could have claimed off my insurance. Not so. You left two of my cases behind. If I left everything out of my case that was of value, I would be carrying my trainers, jeans, shaver and lots more in my hand luggage... In fact I should not put anything in the hold, as everything in the cases is valuable to me.
Reviewed Sept. 19, 2022
Singapore airlines cancelled the first leg of my flight and couldn't find another solution for me. I emailed them multiple times and called them like 10 times, the only solution they found was either a refund (2 weeks prior my flights so I couldn't afford to book another one cause the prices had triple) or re-routing me from Paris with a 13h layover in Singapore!! I had to take the only option or couldn't go back to Oz so I now have to book on my own expenses my transport from Marseille to Paris, a hotel in Paris before and wait 13h in Singapore WITHOUT any compensation from them!!!
I tried to ask for a flight to Sydney as there were 3 flights available online every day from Paris but they were not available for rebooking apparently!!! I never got the chance to talk to a manager. I spent hours and hours on the phone asking for one but they were "never available". It really became a budget airlines. I'll never fly with them EVER! Even the seats weren't comfortable, the food very basic. A very very bad experience I don't recommend them!!!
Reviewed Sept. 12, 2022
The flight itself was adequate, the food was mediocre at best, the service was appalling. Staff totally uninterested in assisting staff. They did it begrudgingly at best. Worse than that was the after service. I left something on the plane and wanted to see if it had been found. I know exactly where it was. I couldn't contact SA by phone because the number on their website is incorrect. I used their online form, sent emails and tweets, even Facebook, but no response whatsoever. I consider this extremely rude and very unprofessional. Absolutely appalling customer service.
Circumstances meant I had to change my booking for a return flight. I've done this with other airlines without any issue whatsoever. SA had to prove their ineptitude yet again. They went out of their way to do it. I eventually had to call Australia to get things organised properly. I have complained and asked for an apology, but as per their arrogant customer service policy, they've just ignored me.
They gave me two phone numbers to call. One was QANTAS, the other was Changi Airport. I have lodge at least 4 online complaints using their website but continue to be completely ignored. They promise to contact me within a few days, but never do. APPALLING CUTOMER SERVICE. I had flown SA before, and they were good. I expected so much better. I will not be using their services again in a hurry. I recommend everyone look elsewhere.
Reviewed Sept. 8, 2022
Their website is terrible. Tried speaking to someone and its impossible. The only people that you speak to are agents in India that all they do is to say someone will call you back in 24 hours. No one is able to solve anything.
Singapore Airlines Company Information
- Company Name:
- Singapore Airlines
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