Singapore Airlines

The airport is not that great like people saying. Hong Kong new airport and Doha international airport is way better than Changi. I have to tell you about this airport too. Now after being 2 hours late they told us to go to Gate 69 in which we wait patiently with the other passenger and crew. Lo and behold on the boarding time, a staff came and spoke to the crew and the crew announced that the gate was changed to Gate 29. That is a 40 mins walked with no official announcement. By the way at Gate 29 it will still say SQ 964 and the official airport announcement board is still on Gate 69.

This is the worst airlines experience that we had, this is way worst than Lion Air or Pakistan International Air. Singapore Airlines make these airlines looks way better. So we cancelled our return flight and only got 50% back after all of the fine, currency exchange etc even though we cancelled it 3 weeks before our returned flight. I recommended Avoid using Singapore Airlines at all cost. We changed to Cathay Air from CGK to HK and it's a very nice experience with cheaper ticket price with a wonderful crew and better meal. Again Do Not use this airlines, you will regret it.

Then, on our returning flight, we had received an email about upgrading our flight again to business class and the email clearly specified that we would be upgrading both legs of our flight. After paying to upgrade, only one leg of our flight was upgraded. Mind you, it was the 2 hour flight and not the 18hr flight back to NY. Upon realizing only one leg was upgraded, we immediately called customer service to have the issue fixed. Because it was late at night, the woman on the phone promised me she would have a supervisor contact me the next day. After not receiving a callback, I called back and spent another 2 hours on the phone and after talking to FOUR people was told that they would be able to fix the issue at the ticket counter once we checked in for our boarding pass.

Not only was that not true, but then I had to speak with multiple people at the counter as well as call customer service back AGAIN only to be told they could do nothing and the “matter would be escalated”. Not only do they false advertise, but they outright lie to customers just to get them off the phone and their customer service could care less about their actual clients. We will NEVER be flying with Singapore airlines again and will be filing a report with the Better Business Bureau as well as Consumer Affairs. Terrible business practice.

FYI, my original online checked in, I booked all seats together and we are wheelchair assisted passenger. It’s the most outranges 17 hours flight in my flight. I had brain stroke last year. I asked as wheel chair passenger to give at least 1 aisle seat but they put me in the middle. Indeed we made it somehow. Once I call their customer service and explain these occurrence, they just said simply sorry. But I am looking for proper justice of in total 28 hours delay (14 hours in Dhaka, 14 hours in Singapore) where my original layover is 3.5 hours. Please advise what step I should take at this moment?

My wife had to pay extra for Premium Economy on one leg on the way out of Australia, as no Eco seats were available. The whole trip was on higher Flexi fares, to enable her to adjust her return dates to mine. However, when she did exactly that, she got a big surprise: Despite the fact that lower class flights were still available and were being offered on the SIA website, SIA refused to change her flight to a later date for months to come, as - quote SIA operator: “only cheaper fares are still available, and the system won’t allow us to re-book you onto cheaper fares”. Note: We did not expect to get any money back!

So - because my wife booked the more expensive “Flexi fares” witch included complimentary date changes, we were offered to pay some $1300 extra to change her flight back to Oz, all still in Eco class!… AND she could only travel 3 days after the date she wanted. This, whilst lower class seats were still available on the SIA website for the wanted date.

Conclusion: She ended up paying over twice the price that she initially expected to pay. Her initially paying extra for “Flexi” class was later held against her. Available cheaper class seats were withheld and she could not travel on the date she wanted! Interesting: Our email of complaint to Singapore Airlines 4 weeks ago remains unanswered to date.

Asked the airline for a reimbursement of the cost..was told that you should not leave valuable items in your case? I explained that if you had lost the cases, then I could have claimed off my insurance. Not so. You left two of my cases behind. If I left everything out of my case that was of value, I would be carrying my trainers, jeans, shaver and lots more in my hand luggage... In fact I should not put anything in the hold, as everything in the cases is valuable to me.

I tried to ask for a flight to Sydney as there were 3 flights available online every day from Paris but they were not available for rebooking apparently!!! I never got the chance to talk to a manager. I spent hours and hours on the phone asking for one but they were "never available". It really became a budget airlines. I'll never fly with them EVER! Even the seats weren't comfortable, the food very basic. A very very bad experience I don't recommend them!!!

Circumstances meant I had to change my booking for a return flight. I've done this with other airlines without any issue whatsoever. SA had to prove their ineptitude yet again. They went out of their way to do it. I eventually had to call Australia to get things organised properly. I have complained and asked for an apology, but as per their arrogant customer service policy, they've just ignored me.

They gave me two phone numbers to call. One was QANTAS, the other was Changi Airport. I have lodge at least 4 online complaints using their website but continue to be completely ignored. They promise to contact me within a few days, but never do. APPALLING CUTOMER SERVICE. I had flown SA before, and they were good. I expected so much better. I will not be using their services again in a hurry. I recommend everyone look elsewhere.