Singapore Airlines

Singapore Airlines

 3.3/5 (525 ratings)
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About Singapore Airlines

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 29, 2022

My wife and I travel frequently between Australia and Europe and have often used Singapore Airlines (SIA), with which we were quite happy in the past. My wife is a Kris Gold Member and we sometimes travel business class. Recently however, we find that Singapore Airlines is starting to recover costs by using its market power and applying coercive methods previously only seen by cheap airlines.

My wife had to pay extra for Premium Economy on one leg on the way out of Australia, as no Eco seats were available. The whole trip was on higher Flexi fares, to enable her to adjust her return dates to mine. However, when she did exactly that, she got a big surprise: Despite the fact that lower class flights were still available and were being offered on the SIA website, SIA refused to change her flight to a later date for months to come, as - quote SIA operator: “only cheaper fares are still available, and the system won’t allow us to re-book you onto cheaper fares”. Note: We did not expect to get any money back!

So - because my wife booked the more expensive “Flexi fares” witch included complimentary date changes, we were offered to pay some $1300 extra to change her flight back to Oz, all still in Eco class!… AND she could only travel 3 days after the date she wanted. This, whilst lower class seats were still available on the SIA website for the wanted date.

Conclusion: She ended up paying over twice the price that she initially expected to pay. Her initially paying extra for “Flexi” class was later held against her. Available cheaper class seats were withheld and she could not travel on the date she wanted! Interesting: Our email of complaint to Singapore Airlines 4 weeks ago remains unanswered to date.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2022

Booked and paid for seats nice and early only to told close to our flight, that we were being moved? We had our grandchildren with us, and we were split up on our trip of a lifetime. Also they left two of our cases behind on home trip., although we got to the airport very early and booked our five cases in with no queues..so no excuses..I can totally understand that this happens, but put an extra two hours at London airport sorting. My wife had put the house keys in one of the cases thinking I had mine. (I know? A stupid thing to do) Cost us £245 for a locksmith..

Asked the airline for a reimbursement of the cost..was told that you should not leave valuable items in your case? I explained that if you had lost the cases, then I could have claimed off my insurance. Not so. You left two of my cases behind. If I left everything out of my case that was of value, I would be carrying my trainers, jeans, shaver and lots more in my hand luggage... In fact I should not put anything in the hold, as everything in the cases is valuable to me.

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 19, 2022

    Singapore airlines cancelled the first leg of my flight and couldn't find another solution for me. I emailed them multiple times and called them like 10 times, the only solution they found was either a refund (2 weeks prior my flights so I couldn't afford to book another one cause the prices had triple) or re-routing me from Paris with a 13h layover in Singapore!! I had to take the only option or couldn't go back to Oz so I now have to book on my own expenses my transport from Marseille to Paris, a hotel in Paris before and wait 13h in Singapore WITHOUT any compensation from them!!!

    I tried to ask for a flight to Sydney as there were 3 flights available online every day from Paris but they were not available for rebooking apparently!!! I never got the chance to talk to a manager. I spent hours and hours on the phone asking for one but they were "never available". It really became a budget airlines. I'll never fly with them EVER! Even the seats weren't comfortable, the food very basic. A very very bad experience I don't recommend them!!!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 12, 2022

    The flight itself was adequate, the food was mediocre at best, the service was appalling. Staff totally uninterested in assisting staff. They did it begrudgingly at best. Worse than that was the after service. I left something on the plane and wanted to see if it had been found. I know exactly where it was. I couldn't contact SA by phone because the number on their website is incorrect. I used their online form, sent emails and tweets, even Facebook, but no response whatsoever. I consider this extremely rude and very unprofessional. Absolutely appalling customer service.

    Circumstances meant I had to change my booking for a return flight. I've done this with other airlines without any issue whatsoever. SA had to prove their ineptitude yet again. They went out of their way to do it. I eventually had to call Australia to get things organised properly. I have complained and asked for an apology, but as per their arrogant customer service policy, they've just ignored me.

    They gave me two phone numbers to call. One was QANTAS, the other was Changi Airport. I have lodge at least 4 online complaints using their website but continue to be completely ignored. They promise to contact me within a few days, but never do. APPALLING CUTOMER SERVICE. I had flown SA before, and they were good. I expected so much better. I will not be using their services again in a hurry. I recommend everyone look elsewhere.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 8, 2022

    Their website is terrible. Tried speaking to someone and its impossible. The only people that you speak to are agents in India that all they do is to say someone will call you back in 24 hours. No one is able to solve anything.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 31, 2022

    Hello all, This is a honest review with our experience with Singapore airlines. A family of 4 from Paris to Kota Kinabalu Borneo. Departure date 30th June till the 25th August. Our flight was Paris Singapore, Singapore to Kota Kinabalu and the same coming back. When we touched down in Singapore from Paris we received a mail saying that our return ticket back from Kota Kinabalu to Singapore was changed but when we looked in detailed for the timing coming back we noticed that with the new ticket times we would miss our connection flight back from Singapore to Paris.

    We replied with a mail explaining and they had to change the time of course, you think this would be a easy task you think! 2 weeks later no reply with our request to change the flight times.. So we sent another mail, We suggested that, "We can be flexible with the return flights and we was thinking of going to Kuala Lumpur so maybe you can send us there instead of flying to Singapore," they never answered to this mail. So to make it easy we thought we would buy ourselves tickets to Kuala Lumpur because we still had our return ticket from Singapore to Paris.

    We asked them for a refund for the flight from Kota Kinabalu to Singapore as we don’t need it, again no answer. This was starting to go on and on…. Then they replied asking for our names to cancel the flight. We said right from the start many times in email writing in big capitals just that we want the money back from Kota Kinabalu to Singapore. That's all. This point it was different people replying to our email every time so I knew it was confusing for them, it was just a simple task from the beginning!

    So then we received a email saying that they have canceled the whole trip back to Paris. Crazy. We never asked for this. We replied saying, "You have made a mistake. Read your emails." Next day they refunded the whole ticket price in our bank, so now we had no ticket back to Paris. They did say we can re-book but the price was 3 times more expensive. How nice of them to ask!

    Wait for it. This is when it was pathetic. Every day speaking to 3 different people on the phone emails over and over for about a week, it was a joke. Really bad customer service. This story was going on for 5 weeks now so when we arrived in Kuala Lumpur we went direct to Singapore airlines office in the airport explaining the story for the 10th time. This is really what you want while on holiday for 2 months for a stupid mistake.

    Singapore airlines said they will investigate the issue. We said, "Just book us back in for the return flight from Singapore to Paris," all the flights were booked up of course, normal 10 days before departure… This problem started because they never read the emails from the start, not even replying to our question from the beginning of this saga.. I said, "Just read your email. It all there. Clear for you to understand." What a surprise. They found a flight back to Paris on the same day!

    I don’t really write mail this but this was a joke from start to finish, shocking customer service, they were completely lost. And what did we get from this saga you think? A big fat zero. Not even sorry. Borneo Malaysia, we love you but we will never fly with Singapore airlines again! Your truly James. Rant over. Hope you enjoyed.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Aug. 27, 2022

    You know the phrase ‘it’s not what you did, but how you did it?’ I’m assuming any old carrier has the ability to take people around the world, Singapore airlines used to do this and do it very well indeed. Not so much anymore it seems! This post covid world seems to have changed the attitude of the company and Singapore air, no longer cares.

    I was on a flight from Melbourne to London, for some unknown reason our selected and paid for seats had been changed by the airline. Turns out that This also forced the family who had booked these seats together to also be moved, leaving parents to look after their young kids across multiple seat rows. The seat we now were in were those horrible seat facing the parting wall and this put my wife’s back pain to a level where she had to sit on the floor to try and relieve the tension. She was promptly scolded for doing this by the air hostess and told she can stretch standing up in the corner.

    The family next to us were also receiving their fair share of in-flight discipline as the baby crib install in front of them was only to be used if the child was sitting in a certain way. This lead to awe-inspiring parent/child juggling/trying to eat/passing the child around.

    It’s like the staff became mean or poorly trained in service in the last 5 years or so….or during covid all the good staff were laid off in favour of cheaper agency workers. Sure they do the job, but this is like the lunch lady in a school that dished out a plate of real crap as opposed to an enjoyable experience. This has left Singapore Airlines as a cheap imitation ’husk’ of its former self. Just dealing out a plate of real crap - you reached you destination, what more do you want us to do?

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 1, 2022

    I'd been flew with SQ from 2007 and they always had great services.This time they changed my flight on 6/3/22 in the last minutes from New York-Singapore to New York-London-Singapore (longer flight while I paid premium price with short flight). Then when we arrived in London, the transit time only 1.5 hours with very long line. I brought 2 kids and run like crazy. From Singapore I bought separate ticket to Ho Chi Min from 6/5/22-6/9/22. I requested the SQ desk to transfer our 4 luggage to our next destination but all luggage never arrived. Our whole vacation was so messed without all our belongings!!! The day before we left Ho chi min they only can found 1 luggage. Then we have to continue our trip to Singapore for 2 days (6/9/22-6/11/22) and to Indonesia from 6/11/22-7/22/22.

    This whole trip was really bad experiences since we already had plans to visit many places like Bali, Lombok, and other domestic cities. How we can enjoy our vacation without our belongings and important medicine for my kids (which we can not buy without prescription)??? So we canceled our trips and waited day by day in Surabaya. FYI SQ never offer me any compensation for delaying bag in the 1st place until we wanted to leave Ho chi min, they only offered $130 for 3 people. The 2 luggage they found on 6/14/22. The 4th bag the found 6/24/22. They NEVER offer me any additional compensation until I submitted 3 people's expenses receipt (around $600) while we're waiting these luggage. So disappointed they just wanted to force you to accept $308 and NEVER understand what we feel. Do you think your $308 can pay my vacation time that you ruined???

    The station manager in Ho chi min named Tresa ** said, "The clothing you have bought have an ongoing value and would continued to be used, we feel that a partial reimbursement on these items, which have residual value, is fair and reasonable." She even asked me to claim to travel insurance to get more compensation. This year I'm so disappointed with your services and you'll lost your faithful customer here. PS: don't bother to leave them any feedback since they will never reply to you.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 18, 2022

    We lost all our luggages travelling from Skopje to Sydney and we can’t get in contact with anyone because Sydney office they not answering their phones! I waited online 2 hours yesterday for them to answer and no one did. Worse airline, I travelled all over the world and never had that bad experience, they lost all of our luggages and we can’t get in touch with no one. Will never travel again with Singapore Airlines.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 21, 2022

    They lied!!! I am flying London-Singapore-Macau, Macau-Singapore-London. The flight from Macau to Singapore has been rescheduled to a later time that causing me to miss the connecting flight to London on the same day. They have not informed me about any change at all, I only found out about this few days before my departure when I contacted them since I couldn’t manage my booking on their website and the app.

    The representative asked me to confirm that I agree to take the connecting flight on the next day, meaning I have to wait 9 hours at the airport. I have asked for a compensation, as this has affected my trip and I wouldn’t have purchased these flight tickets if I knew that I would have to wait 9 hours for the connecting flight, the representative said I could refund all the tickets and buy a new one just few days before I depart from London. If I were to do this, flight ticket would have been way more expensive, Singapore Airlines was leaving me no option.

    At the end they agreed to provide hotel accommodation free of charge for me to wait for the connecting flight at the airport, I was told that another team will contact me to arrange this. But I received no update so I chased, they said someone would contact me closer to my departure from Macau, now I am chasing again as I am departing in 2 weeks, the final response I got is that they do not provide free accommodation!!! I can’t believe they lied to me!!! Hopefully, I can get a response by making this review, as the live chat of Singapore Airlines is not responding at all.

    4 people found this review helpful
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    Singapore Airlines Company Information

    Company Name:
    Singapore Airlines
    Website:
    www.singaporeair.com