Ramada Plaza Resorts Reviews

My 89-year-old mother "bought in" to the sales pitch, thinking that she was going to be giving my husband and I a vacation. The price was reasonable she thought at just under $400 for a week of free hotel accommodations and a 2-day cruise to the Bahamas. She saved the packet of information and Reservations Forms for us as a surprise gift. When I read through the fine print, after 30 days, I decided to call.

Calling several times and being put on hold for 15-20 minutes and then speaking with "Customer Care" representatives whose focus seemed to be a "hard sell" for this "One-time only, you have to make your reservation now" was an unbelievably unpleasant process. The representatives started off friendly until I began asking questions: Is it refundable? No. How much more will this vacation package cost? About $400, not including air fare (which ended up being around $800 round-trip for two adults). Can I explore some other dates and airfare costs and call you back? The representative hung up on me.

I finally sought out information about this company online. I found numerous consumer affairs and advocacy sites providing warnings about this "offer" and a plethora of posts from individuals who had been "scammed" as well. Many were writing of far more horrific stories than mine. The good news is that my husband and I decided to talk with my mother and share with her all the information we researched, so that she did not feel ashamed ("See, many other people were taken, too."). And we offered to reimburse her the money she had already paid to the company.

I do not know if this business is a scam; however, speaking as a daughter who tries to watch out for her 89-year-old mother who lives on a fixed income and just survived cancer this past year, I am angry at companies--and this one in particular--for acting in what I believe to be unethical. Could my mother have said no? Sure. Could she have read the fine print? With a high magnification eyeglass. Is it likely that an 89-year-old with barely one good eye would do so? Unlikely. Might she have researched the company online? No, she does not have internet access.

I suspect that companies like this will remain in business, and I am saddened and angered about that. I don't plan on attempting to seek a refund for my mother. This is a lesson hard learned. I do hope that enough people who are also angered and believe these practices to be wrong will speak out, file class action or individual small claims suits if possible, and that Consumer Affairs, Better Business Bureaus, and the FTC will be able to shut them down.

The RPR "agents" are incredibly pushy, arrogant, and become extremely hostile if you try and refuse an "upgrade" or attempt to get a refund. RPR frequently laments that they are non-refundable (only after you ask for a refund), which should jump out in red letters in this economy. Be sure to document everything, the date of any conversation and all important dialogue exchanges.

I am military, and it took me working with Florida's Better Business Bureau to get my money back. Months after, I cancelled my $800 package (2/2009) and received a refund (6/2009). I had the opportunity to talk with yet another antagonistic agent (January 4, 2010). This man stated that I had only cancelled one package and had yet another that was "set to expire."

I had no idea what he was talking about. After 15 minutes of agonizingly high blood pressure, I told him that I would not be vacationing, and they could have whatever money they think I paid them. Again, he was calling on a bogus package. The agent became irate and said, "It's people like you that change your credit card accounts to avoid creditors. Well, we have a policy to ensure that we get our money back by force through merchant accounts. We will find you and take the money from your accounts." Oh, really?

I told the rude agent that the conversation was over. I hung up on him and called 1-800-203-9783 (RPR hotline) to speak with a different agent. She confirmed that I had only one cancelled account and said that the other agent was "probably mistaken." Beware! If you want to be happy, plan the vacation yourself or get a bonafide agent. Stay away from RPR!

On 10 April 2007, I extended a vacation package which I purchased for two individuals to use. I was told that the package was good for three years from 10 April 2007. Today, I called to discuss my options and was told by the representative that my package "had expired" in October 2008. I told her that the individual who called me in 2007 told me that it was good for three years, which would bring me to April 2010. She said, "I'm sure he may have told you that but your package is expired." However, I again had the option to purchase an extension. She also said that it was printed on the back of a form, which I did not receive.

I feel that this is a blatant misrepresentation by Ramada and by the sales person who called me to extend my package in 2007. Additionally, I was told that the package was paid in full but when you open the booklet, it states that I still owe $298 (if, in fact, the package was still good). So again, more misrepresentation. I do not know what I can do to get my money back because I am sure that this is something that is done to consumers on a regular basis. However, if there is anything that can be done, I would appreciate some guidance. Thank you.

They would never let me talk with anyone of any importance that could make a decision whatsoever. I am now stuck having to take this crappy vacation and pay the additional $298 fee or lose out on my $1,200.00 that my husband and I already paid ($600.00 the first time, and an additional $600.00 to extend the trip). We just booked this trip for October 9th through the 20th. And due to the fact that I read all the horror stories about this trip and this company, I wanted them to, at the very least, change my hotel accommodations to the Sheraton instead of the Ramada because of the (on average) 74% negative reports listed on the following travel sites, Expedia, Travelocity, and Orbitz. They told me that they would "try and accommodate me and Rafiel ** told me to call back on the 19th of August to confirm that that was taken care of.

I did call today and more of the same, a complete scam/runaround. I am terrified to take this trip now knowing that I am paying to be disappointed at every turn, not to mention all the "secret" fees that I will be charged once I arrive. At that point, we will be "held hostage" by these people and have no choice. What is a hard working person to do when they save up for over 3 years to take a vacation and they end up with this mess? I know you can't get something for nothing, but I know I deserve to be satisfied with what I am paying for and in the state of WI where I live, the state law is that they must provide me in writing exactly what I am getting and paying for. A receipt for services listing what was purchased, what is included and what is not. I never received any of this even when I asked for it in December 2008.

I am forced to pay for airfare to take this trip, incur additional secret resort fees, taxes, etc. that was not disclosed to me, and the stress of worrying about staying in a sub par environment knowing that I have no other choices available to me through this company. I have tried on three different occasions to get my money back or revise my lodging for this trip. Please, please help me resolve this issue to, or to at least be somewhat content that I will not be staying in some hell-hole hotel.

My wife and I had flipped the schedule so we could cruise on our anniversary. The original schedule has one going to a seminar first so one would miss the victims of the scheme that were before them. We were able to see the ship before the seminar, that did not make them very happy and we were not pleased either! The cruise was horrible, the food (what food?) was dished out to us, the pool was a jacuzzi (really!) and it was brown from the children playing in it. Finally, we made it to the Bahamas. We had five hours to shop and do whatever one could fit in five hours. When we left the ship, on either side was a Carnival and a Norwegian. We were so embarrassed. We went to go over to Paradise Island and ended up walking because we had to conserve our money (we were being hit with hidden cost for everything).

On the way back to the ship, we were approached by a cabbie and we told him we could not afford the ride. We had found earlier that if we told the islanders how we got there, they would leave us a lone. The cabbie said in his accent, "Aww, you came over in the little dingy?" We had to laugh. So when we got back to the main land, we declined on the Orlando experience and took a trip down the new river and stayed in the Inverary for the remainder of the time warning everyone of the atrocities awaiting them.

After reading some of the complaints, I was absolutely appalled that so many people were taken by this so-called company. I don't understand how they are getting away with ripping people off and the fraudulent way they conduct business. It is evident to me they are running a "scam" and I don't know why the principals haven't been arrested. The sales people are lying about everything in the package. There is no customer service, half the time, they don't answer the phone or if you get an answer, they put you on hold for hours. Then, they transfer you only to be cut off and then you have to start all over.

The C.S. reps will not give you any information other than there no one available right now in that department. Months and months with continued efforts where I was passed on from rep to rep then through two different supervisors, who lied to me about my refund being processed. I was also hung up on by several different employees. I am extremely frustrated by getting the runaround.

I discovered that they did send a refund but to the wrong bank, an account that was closed, in which they sent it back the next day. I had no written notice from anyone that this took place. So now I'm thinking that I should have no problem getting my refund; they just need to reissue it to the right account. Wrong! I spent more months trying to get through to the head of the credit department because I was told if I got my old bank on a three-way call to verify that they returned it to Ramada Resorts, they would issue a check that day.

So, I did that and the bank teller was my witness. It was the biggest lie that anyone has ever told me. When I got all three of us on the phone, she said that she still could not reissue a check to me. The assistant to Credit Manager then told me that she was gone for the day after all that, so I asked for her boss which was the president and the assistant told me he did not know his name.

Can you believe it? He's employed with a company and he doesn't know the president's name. I continue to push for answers only to get hung up on again. Through my perseverance, I finally spoke with the Credit Manager who is second from the top and we went round and round. She kept telling me she had to verify through Visa if they had my money. At this point, I keep calling back month after month - still no refund!

It is amazing that with their false promises of a wonderful vacation, they haven't shut this company down when you can't even get through to make a reservation or talk to anyone about anything. It is outrageous that this company has been allowed to stay alive only to suck everyone for their money and laugh all the way on a much better vacation spot at their customers expense. It is an insult to all of us as consumers that this company is still open and for this to continue. Not only do we all need to join together with a class action suit, we also need to change our federal and state laws to protect the consumer against this type of business.

There is not "one" good thing to say about this company. We need some restitution for our time, our stress, our anxiety, the humiliation, disrespect and, of course, the monies spent due the array of lies, the false, untold, misleading/fraudulent concept of the whole package, and the losses in vacation time wasted and the affect it had on your families and friends. They have no remorse about conducting a business that ruined the customers vacation and the financial burden they caused.

How can they take people's money knowing that this is not a vacation? It is an "assault," we have been victimized. What is the difference between this company and someone who embezzles money - or who takes your credit card number and makes fraudulent charges? Those people go to jail for such crimes. I want to fight for our rights and get money returned to every customer that has filed a complaint. This company is literally getting away with stealing from us.

Why aren't the "principals" under arrest for running a "scam" fraudulent business? The SEC should also investigate their business practices. I am sure they are conducting their accounting illegally as well. I would like to be included in the class action suit. I will testify in court or whatever it takes to get some restitution from this company. We need to take action now! We can't sit back and let them get away with this. People are getting taken advantage of everyday - thousands of our hard-earned money were taken for a service they did not deliver. Therefore, I think it's time to put a stop to this "scam" and they claim it's a vacation.

As the whole trip was dependent on this first leg, I called after two weeks and was told that they apparently had lost the paperwork. I faxed the paperwork in again on 5/28/09. I was told there was no problem and that the room was available and not to cancel the cruise. I called back to make sure they indeed received the paperwork. I was told that it takes about two weeks to process.

I called after three weeks and was told that they could not find the paperwork, so I re-faxed it to them. They again said that it takes two weeks to process, but they would send me my paperwork before the trip. We leave NY this Friday. I called again and am now getting the line that you cannot combine this with the cruise promotion, which is not what was told to me when I booked and paid for the cruise. They want to sell me two rooms.

I asked to speak to supervisor and was told that "You cannot combine these offers, and it clearly states it in the paperwork." I asked him to review the recorded calls to see if his staff is intentionally defrauding people and asked where in the paperwork it states it. He refused to say and told me to read it all over. I have, and it does not state it anywhere. I then wanted to know my options and inquired about a refund of the cruise, and I was told "No way." I am stuck in this trip to hell with a disreputable carrier. It is sad that even in a bad economy, a company like Ramada must resort to these games to fill their rooms.

He was extremely rude and sent us yet another place to get tickets to Universal Studio. But I was so sick, tired, and upset, so I could not go to Universal. I am disabled and have a hard time walking around.

At first, I was never told that customers could not get a refund. We were instructed to say that the vacation could be extended (for a huge and usually made-up fee or transferred to another person), but the customer had to buy it first. The sales script talks about the Ramada Plaza Resort in Ft. Lauderdale but neglects to mention that it is in a terrible neighborhood surrounded by heavy traffic. All they say is that it's about 15 minutes from the beach. Not with the traffic in that area! When a customer would get upset at buying the vacation, the managers would take over (T.O.) the call and sweet talk the customer into buying it or if you already have a package into keeping it, offering food included, $50 in gambling tokens (once you put $50 up first) and the option of extending the time limit to two years (which most the time is a lie and you're stuck with 18 months). Some people fell for it and bought the package.

I cannot say what the cruise is like because they just got a so-called new ship named the Bahamas Celebration which is just a ship that is old but has been 'renovated.' I also can't say what the resort in Orlando is like due to it being shut down (I'll let you figure out why). What I can say is that while the package is not a scam, in reality, it's not as great as the script describes. I no longer work for the company because they are running out of ammo and people aren't biting the bait anymore due to the bad publicity as well as the economy. The sales reps get paid on commission. The more money the customer puts down on the deposit, the higher the cut for the sales rep.

You can imagine that the reps including customer service and reservations will say just about anything they are legally allowed to say because they all want a bigger paycheck! If you receive one of these vouchers package deals, don't bother. You'll probably be disappointed because the description sounds amazing and the trip really isn't. Good luck on trying to cancel. You will be directed to a 'customer care specialist' (ext. **) who is nothing more than someone who is better trained to tell you no. All I can say is try mentioning the BBB and that you will dispute with your credit card company (they really hate that). And please don't ask for Dan Lambert (the so-called president) - I worked there pretty long and still never met him.

Florida is really a great place to travel, but don't do it on a vacation. A package might just come out cheaper if you do it on your own. No such thing as free. This is your warning. Hope this helps someone out. I am truly upset with myself for working there for as long as I did. I just hope they go out of business soon because that company is doing nothing but sinking on their own ship. What goes around always comes around.

When we called to complain and ask if we could get a refund. They told use that we could not receive a refund and that they had a recording of me agreeing to pay a porting fee for a boat that we were not getting on. I asked to listen to the recording the second time I called and they told me no such recording existed that the only thing the record is the credit card number. Which is a little scary! These people will do what ever it takes to suck you in and then they will feed you ** excuses to cover their ** when they are caught in the scam.

I asked to speak to his manager and he 1) refused to let me speak to he/she, 2) insisted that he was the processing manager, and 3) continued to harass me about 'WHY' I didn't want this free cruise that I signed up for and that he was giving to me. After 15 angry minutes, I hung up the phone on him.

A few taxes here and there and parking at the dock, but they told us well in advance of the trip.

I bought a vacation package from them on sept. 22 2006. I was told that I am able to use this package for 3 years.
Then they called and say I had to travel because the package was good only for 18 months and I had to travel.
I told them I want a refund because the package was sold to me with lies, first of all the shoping certificate was a scam everything in the website is what the market price is and second
1400 for 7 days vacation is just too much I thought it was just the 700 hundred but then they said I miss understood and need to pay additional 700.

I told them I was pregant and can not travel for a while and they say I would have to pay a fee to extend my days, which I refused to do. I have been harrassed by their calls saying that I need to pay the additional 700 and travel. I don't want anything to do with this people they are rude and they lie , the shopping gift card is not worth it I just want my money back.

I am just so upset, the economy is so bad and with the coming on my new baby I have so many expenses and no time to travel at all. I don't want anything to do with these liers and just want my money back.

It turned out that you can order a room in that hotel for only $43 a night. A minute after I accepted the deal, I wanted to cancel it and they refuse. as they say they already told me this is a non refundable package.

Currently I'm still in the process of trying to cancel the transaction, called the credit card company and disputed it. They charged me $598

I lost 350.00, now I am out of work and couldn't take the vacation anyway but I couldn't pay the other half and could get no refund.

incured interest charges and fees as a result puting a down payment on a charge card which i had to use or would loose this 1 day special-am asking for the money i gave away

This is a complete scam, and I think this business should be shut down, and people's monies should be refunded. By the way, I had asked the specialist if I could speak with her supervisor, and she stated that they rarely take a phone call, and she was as high as I could go. What a disaster, but I didn't want to be out of my $498.

When we returned from the show we tried to get into our old room. We couldn't get in. When we went to the new room all of our things we there except for the clothes that were in the drawers in the old room. We immediately called the front desk and told them. They said that it would be a while before management could bring them because they were busy. We waited and waited. During the wait we tested the carpet. We placed our little one on it -- bare footed. Within thirty minutes her feet were black. The carpet was filthy. Not only was the carpet dirty that would have been bad enough, but a bug was in our oldest daughter's bed. And we killed two bugs in the bathroom. This hotel was horrible!

Back to the clothes -- we never got them that night. We got back on it the next morning. We called the front desk and kept asking for the manager. They did not want to speak to us when they found out who it was. We went down to the front desk. We told them that we would be checking out of the hotel immediately, but we wanted our clothes. They couldn't find them. Someone had taken them. They had rented our old room out. And they had moved our things without our permission. We tried throughout our whole trip to get our things back and to deal with Ramada, however, they feel that they are not at fault. Yet they are the ones that came into our room and moved our things without permission -- things are stolen.

About the clothes that were taken: among those things are 7 T-shirts, Victorian baby clothes on hangers. Plus a cell phone charger. The cell phone charger was in one of my oldest daughter's bags. Someone had to have gone through our things to have found it! Each one of the dress are costly -- from $25 to $45 a piece.

We were fortunate in that we only had to travel 2 hours to Ft. Lauderdale, so we thought the $100 gas voucher would be a good deal for us as well. Upon arrival, we were really disappointed in the mediocre low budget hotel. Sadly, we were just too tired to complain as this was our first vacation since our semi retirement four years earlier. We actually work harder now and really needed a luxurious vacation! We requested a king sized bed, and of course we did not get one at check in. We had to complain to receive one, but we did.

For some reason, we thought we would be at a resort and this was anything but a resort. We decided we needed to try and make the best of it. We were impressed with the quality of the wait staff in the dining room. That was the best part of the time there, however, we were charged a mandatory 15% gratuity for the buffet style meals. We were disappointed to then learn our tour of a resort (we thought where we were staying was what they would try to "sell" us) was 30 minutes away. We were familiar with the area, so we knew it well and did not have to have the driving tour. We thought we would easily be out in two hours so we had plans for the evening. In fact, we were subjected to a very high pressured time share sales pitch. We had no idea it was going to be a time share. We ended up feeling held hostage when we could not leave with out seeing "one more" manager. We told the salesman at the end of the two hours we were not interested in buying. In fact, the sales man knew we were real estate investors and this was not for us, but yet, we had to talk to his manager. Then to get our cruise voucher, we had to talk to another manager, who in the end, called us in essence liars? because he did not believe why we did not want to buy! Needless to say, our evening was now ruined.

The next day, we tried to enjoy the beach, but the drive there in all the traffic made it less than enjoyable. We did do our research, however, and managed to enjoy wonderful tours of the Bonnet House, the Stranahan House, and the Historic Fort Lauderdale Museum. Our next huge disappointment was at check out. We were charged a $8.90 daily surcharge, on top of the taxes. Our initial bill also had a daily $1.00 charity charge and a daily $1.00 safe charge. We never used the safe and never authorized a charity charge. Those charges were immediately taken off, but I asked what the surcharge was for. I was shown a list: parking, tennis courts, bellman, swimming pool/towels, safe (yep!), and fitness center. These were all listed as "amenities" in our brochure and none were especially well maintained or special for the extra charge. I only used the swimming pool once and none of the other amenities since we were gone all day each day. Our package included three meals a day, but we skipped lunch each day as the hotel was so far from the sights and beach. We were told we would be fed on the "tour" but we were not. (We were offered some food after the tour of the time share, but we wanted to get out of there, so turned it down. I then developed a severe headache from the pressure and lack of a lunch. I did tell this to the sales man and even got a glass of water to take an aspirin.)

When we went to the Port Everglades to board the cruise ship, we immediately became concerned. Our faith and trust in the Ramada had been diminished from the hotel and the high pressured time share. We had taken one other cruise and this vessel just looked too small to us. Hurricane Bertha was still churning in the Atlantic and we just did not feel comfortable at its size. We declined boarding the ship and we were told a credit would be issued on our credit card for the cabin upgrade by the Ft. Lauderdale Welcome Center staff. We did place our complaints at that time and they were so noted in our electronic file (so we were told.) We were also told to write our complaint to the compliance center.

We drove home to Sebring, which was on the way to Orlando from Ft. Lauderdale to spend the night since we did not go on the cruise. I called the Orlando Welcome center to ask if we could come in a day early since we did not take the cruise. We were told we could pay for a room to come early, but otherwise, we could not change our reservation. I asked at that time if we had to take another "tour" out of curiosity. I was told "no" however we might be offered gifts. We went on to Orlando on schedule, but early in the day, hoping to get our "free tickets" so we could have a full day of fun. We were told the only way to get our "free tickets" was to listen to another sales pitch. Needless to say, we said we paid for this vacation with the understanding we only had to listen to one 90 minute sales pitch that turned out to be over four hours. We were then offered a choice of the free tickets or $80 cash. We took the cash.

We talked with several people at the hotel in Orlando that we met in Ft. Lauderdale. One said the cruise was terrible and others said we did not miss much. The main complaint was that the rooms were too small and the service was not good. There was not much entertainment, either, which was what we had hoped to enjoy. We could tell by looking at the ship that there did not look like much room for entertainment and a swimming pool.

This hotel was much nicer and felt more like a resort. Again, the wait staff was great and all the hotel staff was friendly. However, they had trouble with the electronic keys. We kept getting locked out of our hotel room and spent an inordinate amount of time in trying to get new keys. It was a common problem and it appeared many others were also encountering the same problem. We did enjoy sightseeing in Orlando. We have been to all the amusement parks, so we visited the historical sights. We visited the Orange County museum one day and the St. Cloud Historical Society the second day.

I just called in for the address to mail in our receipts for reimbursement of $100 for gas since we did not rent a car. I was advised we still had our bonus trip to book to either Las Vegas or Mexico, I stated we were not pleased with this trip so had little faith in the accommodations for the "bonus" trip. We are now researching another vacation and found this on your site.... This article details how then Attorney General Charlie Crist charged the Wyndham Group with deceptive resort charges, etc in August 2006. We were not told about these resort charges when we originally made our reservation. We were told this AFTER we paid the $798 and were paying the $198.

We did not get what we paid for. The hotel was not "luxurious" and the cruise ship is usually "free" in exchange for gambling. We did not get the four tickets to Disney as promised. We had to take another tour to get it and that goes back on their word. We were given $80 in exchange for the tickets that go for $125 each. So for all this, we paid $1,000. The value we got was worth less than $500. So we lost at least $500 in vacation value.

I gave her a deposit of 398.00 that I was told was my port taxes. The balance of 456.00 was left. I called her a week later to get a few more details of the trip and got another representative that had me very confused about the package. I asked the rep to put me thru to Karen and she told me Karen was busy and she would help me. After almost an hour of total confusion I demanded my money back. She then put me on hold for another 15 minutes and I was connected to Karen.

I told Karen what had happen and she told me the type of package I had the other reps wouldnt understand so I should deal with her only. I told her at that point I wasnt sure anymore. She assured me every thing was ok gave me her supervisors name and number Harry. She told me if I couldnt get her to call him and he would be able to help me. I told her I would be calling in February to pay in full and I didnt want to go thru what had happen that day so could we set a date for her to call me. She then gave me her personal cell number and told me I could call her and she would call me back. I felt sure everything was ok.

I was under the impression the package reservation was for 2 adults, 2 kids with 2 free Disney tickets, free food vouchers, and the hotel which was going to be 12-15 per day taxes, the cruise was paid in full and 100 fuel refund. This package was paid for in full February. The first package I had I added my 18 month old daughter to for 79.00. Harry ended up taking 40 dollars off the price because I paid for an upgrade on the car that I now didnt need because we was renting a van. This package was for 2 adults, 1 infant, hotel that would be 12-15 dollars per night, and the cruise. I upgraded the hotel to the ocean front hotel for 99.00 extra dollars and upgraded my cruise cabin also. Karen was very persistent that I upgrade the 2nd package because we will be at different hotels and I should upgrade. I wasnt will to pay anymore money.

We finalized the details and I thought I had all cost covered. What a joke. The details of this nightmare are as follows: I arrived at the Ocean Front Hotel. This 3 star hotel was horrible. It had Prostitutes at the bar, parking was a nightmare and the tub water took half a day to go down. If this is a 3 star I would hate to see anything below that.

To top it off the taxes was 20.00 per day per room. That was an additional 120.00 paid out that was I expecting to pay no more that 90.00 for. We ended up staying away from the hotel most of the time to keep away from the traffic coming in and out of the bar. We couldnt even find parking due to the locals taking all the parking. The 1st 3 days was unsatisfactory. The next 2 days what would The Regal Empress be like. What another joke.

After finally getting passed all the security points we was informed there will be an automatic 30.00 fuel charge per person. Its 7 of us, 4 adults and 2 kids and a 18 month old. Thats an addition 210.00 that we werent told about. Actually there was also an automatic gratuity charge of 20.00 per person. Now thats 50 per person. We are at 350.00 extra dollars that we werent aware of.

The cruise was surprisingly nice. So the 20.00 for the adults was ok its 20.00 for the kids that I thought was outrageous. And Ramada should tell people that they charge a gratuity fee. I am sure they knew.

Next we go to the Welcome center in Orlando with the impression that this has to get better at least we got the 2 free Disney tickets. Again what a joke to, my surprise I had to pay 50.00 for the tickets that I thought was free. I called the 888 number and spoke with a rep. She told me in my package it specifies I had to pay 50.00 for the tickets. After 15 minutes of me trying to explain to her I never received a package that broke down my trip just a confirmation letter via fax she finally told me Adrian was in a meeting and I should call him back in 10 minutes.

I called Adrian back and he told me I was told I had to pay 50.00 for the tickets. I told him the lines are recorded and I want to listen to the phone conversation that told me I had to pay 50.00 for the Disney tickets because I am 100% sure I was not told that. He then told me the calls are randomly recorded so there was no recorded line. After going back and forth with him for 45 minutes I hung up. This has been the worse trip ever. I took my family and expected better.

I am requesting a refund for 20.00 gratuities, and 30.00 fuel charge I paid for my 18 month old daughter and my 5 year old niece that I wasnt told about. I am also request a full refund for the hotel taxes I was told were going to be 12-15 dollars a night per room that ended up being 20.00 per night, per room, and my package.That is a total of 909.00 dollars.

I hope someone will be in touch with me to rectify this matter ASAP as I will pursue the matter to the fullest. As if I dont have any more to complain about. I called the 888 number to ask how I go about getting the 100 per package fuel charges and to my surprise I have to send in the gas receipts. Well I wasnt told that I would have to do that so I dont have all the fuel receipts. The rep (Lamercie) asked me if I have bank statements. I told her I have some but I was with 2 other adults and we were splitting the cost. We paid for most of the fuel in cash and didnt get a fuel receipt. I told her I have the rental agreement. She told me to send it all in along with this letter. Another disappointment I am enduring.

First of all the front desk clerk tells me they have no ocean front, only ocean view. None-the-less when I made my phone reservations I was told ocean front and unless the English language has changed to accommodate the large number of immigrants we now have in Florida ocean front is a window that faces the ocean. Not a side window in which you can get a glimpse of the ocean. However, I was corrected at check out and told that ocean side is considered ocean front. I guess my English needs improvement.

Then to continue my dissatisfaction the other ocean front/ocean view room was not available because the people that originally rented extended their stay so my cousins had to be given a different room also not ocean front and at the other end of the long hallway. However, they were promised a 20% discount. Although my discontent continues I feel that at no time was anything done to make my stay a bit more pleasant.

Room 707, where my cousins parents stayed went one day without a/c. and one day with the refrigerator broken.

Room 715 did not get room service their entire stay. They had the same towels for the entire weekend, their beds were made by them, and the room also a bad gas stench. One might consider that dangerous.

Last but not least room 779 had a bathroom clog for two days. I don't understand we are paying $169.00 and the service was pathetic.

To top it off we had asked for an extension which was given to us for an extra $55.00. We were to check out at 5pm. But because by the time the bell hop brought all our stuff down it was 5:15, the front desk clerk reprimanded me as if I was a kindergarten student and she was my teacher and or mother. Give me a break. Take care of your guest before you reprimand them for and extra 15 minutes which was the hotels fault to begin with since their service was so terrible.

This was my 4th year staying here because the rates were usually good. But I can assure you it will be my last. The service and treatment was unacceptable. Oh and lets not forget how the clerk did play stupid to try and avoid the 20% discount that was promised on one of the rooms. Although it was noted in the computer she tried to ignore it. It seems to me that someone needs to re evaluate those rooms and consider reimbursing 20% on the other 2 room that also had problems. Thank you

When I called customer service to complain I was told that I would not get my money back for 72 hrs. Now I don't have any available funds in my account until the hold is released. They refuse to call my bank to release my money immediately, they claim it is against their policy.

I then cancelled the whole vacation and was told I won't get the 99.00 back for 7-10 business days. I told her this is bad business practices and illegal to charge my debit card for an UNAUTHORIZED amount. She said that this is the way their independent contracted sales offices conduct business. They charge the card the full amount and offer you extra perks for the vacation if you pay for it all up front, but if you decline they issue a refund. I told her I was reporting them for FRAUD she said you do whatever you feel like you need to do.

I had to ask for food since we didn't have any and we missed the kids swim programs that they are in for the summer due to no gas. Not to mention the embarrassment from having to accept handouts from friends/family after they heard this horrible story. Oh lets not forget the emotional stress and headaches this has caused.

I asked if it were one of those deals where you are obligated to go and or a time sharing offer. He said 'no'. He then went on to tell me how I could pay in installments because of my fixed income situation. And the payments began. I called RPR in November 2004 because I had to have total hip replacement and my heart problems worsended. I then learned that the vacation was in fact for double occupancy and had to pay for another person. I asked to speak with upper management and was told that was impossible. I was told that I could not ever get what monies I paid to them back and that I had to extend the expiration date; so I paid to extend in order to buy time to figure out what I could do to resolve the matter at hand.

In 2005 I had to have my left knee replaced, 2006 my right knee and learned that medication induced osteoperosis had caused multiple fractures to my spine. I called RPR again to learn that they would not be yielding and return my money and wound up paying for another extension. I asked about the car rental agreement included in the package and submitted that I did not have a major credit card which was required by the sponsoring car rental company/Alimo. I learned more and more that I would not be able to take the vacation as the truths about the package were unfolding. To date, I have gotten reports of the RPR vacation package from 3 family members and 8 friends who all told me RPR would not be able to accomadate my wheel chair escpecially on the ship/boat and how much money I would have to come out of pocket with; the pro's and cons were devistating to say the least.

On today, June 18, 2008 I spoke with a RPR rep by the name of Dale. He advised me that I had paid $494 and had a balance of $902 before I could take the trip. He went on to say that I could upgrade and the balance would then be $398. I told the guy I wanted to opt out and how I felt violated as a consumer inwhich he replied 'the only thing you can do is pay the balance of $902 or upgrade to pay-off balance of $398 and try to sell the 'time share' or transfer it. I replied by saying that I intend to find out what my legal rights are and how best to dissovle my association with RPR without suffering a total lost.

Surpirse surprise we were choosen to particpate and we had recieved a 5500. vacation package to orlando, vegas and mexico. I was to say the least skepitcal from the beginning and did not answer any of the repeated call the next few days. My husband did answer a call on Saterday and we dicussed the details of the trip that are not like what other people have said. At one point she asked for his credit card number to guarantee the trips and said nothing about charging the card . . . and i asked will anything be charged to the card and the reply was no and nothing was even said at this point beyond 198.00 in fees.

I used to work at hotel front desk and asked that question beacuse i wanted to make sure that it was just to hold the reservations. We then go about confirming details and i get put on hold so she can print the tickets and was about to be transferred to another department to confirm shipping and she comes back on the line saying that my card had insuffiecent funds (which i knew) and then she added that another 698. was also needed. The sales person was nice enough to give a week to clear some room on the cc to put some money down and get the info package sent out.

After reading the laundry list of complaints about this company i told my husband to phone our cc company and stop any payments. it turns out that they tried our card 30 time for amounts ranging from 719. down to 80.0. He then phone the ramada and told them to cancel the vacation package( which they have no record of because the cc would not approve) and that if they did he would dispute the charges and they would be fined. At least we have a leg to stand on here . . . the cc is soley in my husbands name and i was the one who gave the name and number over the phone (he was never asked ti authorize the charge) and i asked if anything was going to be charged to the card and was told no. I can honestly say that for once i am glad that my cc was maxed out and that a recent payment had not yet been processed. I may have saved us a bunch of money.

So far, I have elected to forego the dream cruise to the Nassau Bahamas because of all the infornation I have received regarding the bogus Imperial Magesty boat I don't think it even qualifies as a ship. I am currently trying to connect with the bonus department representative to book my Puerta Villarta vacation. Did I mention I have had this fabulous vacation package for over a year? Yes, I got jilted into the $198 extend your (port fee) vacation scam. Mind you I booked my AA tickets within 15 minutes on the phone last night. Wanta bet how long it will take before I secure my Mexico resort reservations? So far I have held on three different occassions 30 plus minutes.

Currently I have invested $1000 in this Ramada Resort vacation. This does not include air fare. I will not be taking the cruise or the time alloted in FL (Ft. Lauderdale and Orlando). I have yet been successful in securing my reservations in Mexico. I must secure these reservations 60 days prior to travel date. YIKES!

Not only were the people rude and not listing to me, but they were making up stories. When "Brigette" was telling me that we were less than 45 days out from our cruise that we would be assessed $100 penalty each, I said, no, I wouldn't pay that. Then, I did the math and realized we were about 48 days out from "the cruise". So, the supervisor, Angela Chambers got on the line, and said "no, no, no Brigette, what you meant to say was 60 days". So they are contradicting themselves.

Anyway - I resorted to lose the $200 and just wanted a refund, but they said no, it was outside the 30 days of when I booked my trip. But, when I called immediately after Skybus went under, the lady whom I spoke with then, of course said, "just look around, try to find something else, and if not, we can refund later". Well - later came and no money.

I have since cancelled my dates of travel being forced to acknowledge an up front fee of $200 if we were to book again. Sadly I wanted to make this vacation special for my family and already paid for the upgrades, so right now I am out over $1000. I have contacted my bank to see what recourse we might have, since we have not received any goods yet. I am out greater than $1000 plus the cost of the initial vacation that my mom paid for, plus my dignity.

I called him back within two hours and told him that I would not take the vacation package and to cancel. He said that my card would not be charged. He was not give an arrival date to start the vacation or authorization to charge my account. On May 14, 2008 I noticed on my April credit card statement two charges from Ramada Plaza Resort, one for $118 and other for $347 both charged on April 5, 2008. I tried to call Ramada that same day but their office was closed.

I called them the next day, Mary 15, to informed them of the incorrect charges. The representative I talked to would not allow me to speak to management to dispute these charges. She said she would handle it. This did not happen. What I got was a preson who argued with me, talked over me, tried to show me what I would loose, and just rude. A second person (a man) got on the line and was just as rude...telling me that I had authorized the charges...would not listen to reason...became very intimidating and raucous. They continue to agrue until I had to disconnect the call. I contact my credit card company and said they would take over and handle these charges with Ramada on my behalf. I was told by my credit card company that those charges would be credited to my account. Thank God I used American Express card. They made me feel like a valued customer.

I was told it was for 6 people I paid extra for the other 2 so I could take all my kids... then when I went to book it they changed it on me and expected me to pay an additional $700. I had already paid close to that much initially. They said it was for Orlando or Ft. Lauderdale and Vegas it was not if you went to Orlando it was more money. The whole time I got the run around.

I am not taking the trip based on the numerous testimonies of dissatisfied customers, and am currently the owner of a $698 book of papers.

I almost upgraded like she was trying to pressure me into. She also was shocked that I only paid 198.00.Told me I didn't have a very good package and that I didn't pay all of the fees. She was surprised that I didn't pay 298.00. She said I only had today to save my trip from expiring and when I tried to get the exact date of the cancellation she couldn't tell, it was up to the computer to do it and when it does the trip lost. I told her that I couldn't do the upgrade, but could I call her back later that day. She gave me the phone number to call back. I didn't call. Since that day they have called every day,twice a day. Finally yesterday,4-29-2008 I spoke with RPR. Same pitch about my trip about to expire and pay more for extension etc. I told him if it involved paying anymore money I wanted nothing to do with it. He didn't like my stern no's and hung up on me.

I didn't answer the phone for awhile, I thought it was telemarketers. Caller Id labeled the company name as BESM. Several family members got tired of answering the phone and either getting hung up on or asking to hold and a representative would be right with them. Only economic damage is I am out 198.00 on my credit card plus interest and I didn't get a benefit from it. Relieved that I didn't give them anymore money. Not expecting a whole lot to get done but would like my money refunded. I didn't realize what a scam this was until googling and finding this website. Any help greatly appreciated.

The letter states the only thing we would be responsible for is the room tax upon arrival. At the beginning of the phone call when talking with keisha I told her what we paid for the trip and she said you paid $300.00 fior your trip like she was shocked. We booked this trip through Palm Tree Travel out of West Palm Beach , Fl and of course the are out of business. There should be some type of law against this or a way people like my husband and I should be refunded our money since the companies are breaking their written contracts.

I have been reading reviews on the ramada plaza and how so many people have already been through this nightmare. People like this should be stopped. My husband and I work very hard for our money and just wanted a relaxing vacation and now we are out of $300.00. I would love for someone to please contact me, and I hope my story helps someone else in the future to not fall victim.

We have now received another phone call stating that we have won the amazing upgrade and an extension of the time for the trip however, they want us to pay the remaining balance of the trip. I stated that we had already extended the time so why was it necessary for us to pay the remaining balance. I was then transferred to a manager who became very rude and beligerent in our conversation. It became so bad that I finally had to hang up on the manager due to the fact that there was no longer a conversation taking place.

Further contact with the Felix sales person did not offer any hope for a resolution of this matter and we are now under the assumption that our pre-paid monies have been forfeited. Throughout this entire process we have been mislead and received constantly changing information.

Pre-payment cost = $798 Time extension payment cost = $150

Note everytime you have a conversation with this company write names, date and time, and numbers down.

Here is what I did. I notified my credit card companies and filed disputes. I then wrote a letter to Daniel Lambert and sent it certified/return receipt. I then filed complaints online with Florida BBB(southeast), Florida Dept. of Agriculture and Consumer Services and the Florida Attorney General.

Within 5 weeks, I had a full refund.

So I am paying $998 for an Orlando vacation that I could pay 1/2 that for. When I asked for a refund, they said I would have to make reservations and attend a part of the trip before I could lodge a complaint; and then it would go to a review board, and they would determine whether our trip was dissatisfying to us in order for us to get our money back. They would also determine how much we would be refunded. So we are out $498 to date because I am not spending another $498 to see if I can get my money back--because we all know I won't.

My ribs hurt from laughing so hard.

Vacation package = $398.00 Reservation port fees= $118.00 Hotel taxes = $24.00 Parking = $24.00 Fuel surcharge = $60.00 Gratuities = $40.00 Feb.24-28, 2008 inclusive ended up costing me a total of $664.00. This was a very costly 4 days! It wasn't even enjoyable.

He was pressuring me into purchasing this trip and asked for my credit card number and he would see if he could get it cheaper. He would check with Visa and find out how much they would go down. I gave him my number on my credit card. He then proceeded to ask me what the three diget number was on the back. I explained to him that I was hesitant to give him the number. He assured me that my card would not be charged, that he just needed to verify with Visa.

I lost $149.00. I am just a college student.

They have illegally converted/stolen my $100 which was not owed to them and was contractually labeled as a refundable deposit. Upon information and belief, they are using this money along with other customer's deposits to invest in some kind of money market account to receive interest on the deposit and are delaying the refund as long as possible on purpose.

The cruise - well, yes, the boat did have a lot of beautiful wood and the food was good. That's pretty much it. Alamo forced, forced, forced upgrades. All in all - people can plan a better vacation on their own at the same price. Oh yeah, they apparently are not affiliated with Ramada Inns, and this agency sells you for $500 to the time share folks. My recommendation - take the loss and try to cancel. We still put a lot out of our own pocket with upgrades, taxes, surcharges, etc. I honestly can say it was the worst planned vacation ever.

When my wife got home from work that night I told he about the trip that I had planned and that we were going on a cruise. She told me that she was not getting on a boat. I told her to wait till you see the DVD before making your decision. Then some time later the reservation forms came in the mail, and no DVD!. So I called them and explained this and that I would like to cancel. (My wife who is from the Philippines told me that we don't have to go on a cruise; we could just vacation at the resort and go to Disneyworld or Universal Studios and whatever we wanted to do.)

So the priced was reduced from $698.00 apiece to $590.00 for me and $398.00 for her. I wanted to cancel still but we were offered free meals for two as long as it was at the hotel. I agreed and told her I would still like to get a DVD of the cruise so that perhaps I could talk my wife into the cruise. I never recieved the DVD, called a couple of times to see what happened and got the felling I was being brushed under the rug. Frustrate, I just figured that we would just go and have a look around Florida and go to Disneyworld when the time came. Now it must be 18 months later, and they are calling me and telling me that my vacation is delinquent; and I need to pay the balance or lose my vacation, telling me that the full price is due for the cruise. I was trying to figure all this out and asked why they say a cruise, that they never sent the DVD, and tried to explain the agreement I thought we had made. They got snotty. I got mad and told them if they wanted to steal my money amnd vacation, fine, and they said fine--and we both hung up! WHAT CAN I DO?

I'm out $590.00 and am feeling very upset. I had to tell my wife about losing the money and the vacation to Disneyworld--and her having to explain to her niece, sister and her husband, and my son (our potential guests) that the trip is off!

When I called the comcast company of which I have services with, they provided myself with the information of where the calls were coming from. I then proceeded to call the Woburn police who suggested that they send an officer to take a report. I declined because I was going to turn in for the evening. I then proceeded the next day to contact the resort, after being on hold for approximately ten minutes I spoke to a woman who put me on hold after I asked for a manager and refused to give her the number I was calling from. She came back on the phone and told me a manager was not available. Since tracing three calls from the same number, which is considered grounds for harassment, I have received yet another call from the same number, which is documented on my digital call log. I have become very distressed and annoyed that these people are insistent on calling my number and would like action taken. Also, I have been registered with the do not call list. I tried to put a block on the number, which I am assuming failed, because the call got through.

I see a therapist and tell her of the constant stress and bereavement that these calls are causing.

We were sent a package that on the surface supported what the telemarketing representative had said (knowing what I know now, I can see that the presentation is very vague with details and lets the viewer jump to conclusions). In approximately the September 2007 timeframe my wife and I decided to schedule the trip and called the customer service line. While there was a small wait time on the phone we were processed reasonably quickly. When I called to make my reservations, the operator kept requesting me to upgrade my package. When I questioned all of the upgrades he informed me that I had purchased only a basic package that possibly included regular hotels instead of resorts, inside cabin on the boat, and very few extra amenities. I was very disappointed that a respected name like Ramada was behind this, was told that I could not get my money back and was led to believe that I had to take it. I contacted Ramada Plaza Resorts again to talk with a manager but was told that they would do nothing but charge me a $100 cancellation fee for each booking and still not get a refund. We also followed up with a letter and received no response.

My wife and I decided that we should go anyway rather than lose the $1,396 and expected a standard level of hotel and service. We drove down and arrived at the Ramada Plaza Resort on January 3, 2008. We found the hotel to be very old and run down. We couldn't even get our TV to work for the first half hour after it was turned on. We were not allowed to check in early so that limited the first day for any sightseeing; the second day we were scheduled for and attended a vacation ownership in mid-afternoon so the second day for sightseeing was lost. The third day we were scheduled to sail to the Bahamas so we could not visit any sights. Every time I tried to talk with someone regarding issues I was sent somewhere else to wait in line. When I checked out, I was charged $12 a day in taxes and surcharges. I tried to explain that we were on a prepaid package and they claimed that we were responsible for the charges. They refused to explain what the $8.90 surcharge and resulting taxes were for. My wife and I were very disappointed with the trip at this point in time but felt that the cruise would be good as we have been on three wonderful cruises before.

We arrived at the Sea Port and found the ship to be half the size of a regular cruise ship (the only one of this size) and visually in far worse shape. We tried to call the Customer Service Center at least six times and received busy signals, were on hold indefinitely or if the line was answered, was a voice mail requesting the caller to leave a message. I left my cell number several times. There was a storm scheduled for that evening. My wife and I did not want to go out on the ocean in what we considered a very small boat so we left messages that we had to cancel the remainder of the vacation and left for home.

Our complaint is that we were very misled when we purchased the vacation in good faith and with trust in the Ramada Inn name. We incurred considerable additional cost and time driving from Arizona to Ft. Lauderdale Florida (Automobile, lodging and meal expenses). Every time I tried to contact Ramada Inn Resorts, I was told that I had to contact the Customer Service number. Every time I tried to contact that number I was put on indefinite hold once they find out I have a complaint (I usually give up after 15 to 20 minutes). I leave numbers for a return call and they never call. I can only assume that they are in it for the short haul and trying to take advantage of as many unwary people as possible.

$2500, over a week of driving in a car and considerable stress over the situation.

We finally got to the Ramada and it was a dump which we checked out of and rented a room at Holiday Inn Express, which was much better place to stay at a cost of $226. On the rental car I was told that I would be able to drop it off at Alamo while we were on the cruise and pick it up afterwards. When we got back we waited at the Port of Miami for 1hr and 30min for a shuttle that is supposed to run every 20 min. When I finally got to Alamo with receipt they had told me to hang onto, I was told that once I brought the car to them I had to rerent another car which I did. By the way the convertible they gave me in Orlando the top wouldn't come down.

We then got our vouchers for the Ocean Point Resort and proceeded there where we checked in. When we picked up the vouchers the man there got me to put up a $100 dollars for dinner cruise tickets and told us that the $100 dollars would be reimbursed when we went the next morning for their presentation. Well we went on the dinner cruise which was decent. When we returned to our Hotel there wasn't any parking anywhere. I circled the lot for two hours. I went inside and asked the lady at the desk where we should park and she just shrugged her shoulders at me. I had my parking pass on my dash which was worthless since they had a club there and all the parking spaces were filled with people in the club. Finally the security guard came outside and told me to park as far out of the way as I could and he would call me when there was a vacant parking space. I did and about one hour later they called and I went down and moved the car.

The next morining we went for our 8:30 appt to listen to the presentation but at 9:40 they still hadn't started. This was when I told them they could keep my $100 because I wasn't going to listen to anymore from them. My wife then told them to write our name down and make sure they never call us again. We left there and went back to Ocean Point Resort and checked out and rented another room elsewhere so we wouldn't have to go through another night dealing with the most irresponsible group it has ever been my misfortune to meet. I spent more money on the worst so-called vacation in my life. If they ever call me again my first call will be to an attorney.

My wife, with a bad heart condition, and I have never been so stressed. I had to go rent rooms that we felt fit to stay in.

Also, I had been told by Alan Harrold that I could book the trip immediately by calling the customer service number he'd provided. That wasn't true. I called every day, twice a day, and they did not have my information until OVER 72 hours after I'd made the payment. The promised dates were unavailable, the ship cabin was NOT an exterior, etc. I had tried numerous times from Tuesday 1/29/08 to Saturday 2/2/08 to cancel, but no one was willing to help me, I was transferred from person to person, and David in Sales finally said no refunds in California, period. That's when I decided to take action. Florida should NOT allow a business like this with hundreds of lawsuits and consumer complaints to stay in business, and the Postmaster General should NOT allow mailings to go out from Ramada Plaza Resorts.

I was charged $898 on my American Express card.

I called my credit card company to tell them I was scammed by this company and canceled my card, but they said since it was already authorized they couldn't stop it from being posted but closed my account anyway. The next day I called Ramada and was advised my information wasn't in the system yet, so I said GREAT! Cancel it! She said well just because it's not in the system yet doesn't mean you haven't been charged and to call back within 48 to 72 business hours and they would be able to refund at that time. When I called back I told the representative that I was excited about the trip but found all of this horrible information online and that I was advised I could cancel and get a refund. After about a 15 minute speech she advised that they now have a 100% guarantee so if I took my trip I would get all of my money back if I wasn't satisfied. At this point I said I just didn't want to deal with all of this stress and problems that everyone else had and I was terrified to even go on the trip.

Well, she would not give up, so I said I would check with my fiance and call back. She also told me if I wanted I could cancel for a refund. When I called back the lady that was helping me said she wasn't able to refund if the manager already told me no. I didn't know what she was talking about. She said the previous agent transfered me to the supervisor and I was advised they would not refund. I said no, I wasn't transfered to any supervisor. This call took about a total of 1 1/2 hours. FINALLY she came back on the line and said they would refund. Now it has been a week and they refunded my entire $798.00. All I can say for the next person is do NOT wait until you get your information packet in the mail to try to cancel, this is non-refundable. Call IMMEDIATELY after reading these complaints and they will refund. I am so glad I found all of this right away or I would have been in trouble. I am so embarrassed that I even fell for this.

A few months later I went on the internet and researched Ramada Plaza Resorts and found out that they have the same offer available. Also, I found out that there are many unhappy people actually taking the same vacation as I purchased and there are law suits against these Ramada Plaza Resorts. I Called Ramada and I talked to Tara Nire, a manager, and I demanded the cancellation of my trip and refund of my money unsuccessfully. They refused to refund my money. I don't want to go to this trip that I hear horror stories about. This morning I got another call from Ramada that I have to send the rest of the money to be able to use this trip within 3 years that originally these people offered to me. I really don't know what to do. I would like to make a complaint to all the governmental consumer protection agencies to register predetory practice and fraudulent practices of this particular entity.

I feel that it is wrong that I am told that I can not get a full refund for the $698 paid and I should not have to take such a loss with no products or services rendered. At this point, I refuse to do business with this company because of their misrepresentation as well as the current multiple class action suits from consumers, like myself, who have been ripped-off and scammed of their money, in one way or the other, by this company.

The economic/financial consequences that have been incurred on myself from the Ramada Plaza Resorts in Orlando/Ft Lauderdale Vacations equals $698.00.

The supervisor I finally spoke to insisted that no refund could be given because my money had already been distributed (not my problem, their problem), that I had missed my deadline of 3 days (ridiculous, because the paperwork doesn't specify that this is the only time you can get a refund--it just hints at that), that my state only gave me 30 days to ask for a refund (but he didn't know what state I was in and couldn't tell me the exact policy for my state), that I couldn't get a refund unless I was dead, that there was no cancellations department (untrue, according to multiple reports online), that I needed a good reason to cancel (they don't need a reason, isn't their business, and tell them so). It was a long, draining conversation.

After the conversation, which did NOT result in a refund, I typed up a detailed report, including the name and ID number of every employee I had talked to, and sent it to the Florida Better Business Bureau and the Florida Division of Consumer Services. One week later, I got email from the BBB saying the company would send a full refund. Today, I checked my credit card, and the full amount has been credited back to my account. I'm still planning on sending more information to the Division of Consumer Services and a thank you to the BBB. If I can help put Ramada out of business, I would be delighted. It is possible to get a full refund from this ridiculous company...just be persistent and take notes! Good luck!

I asked constantly if there was some way we could work something out or if I could speak to another department or division in the corporation, but was told they were the final answer regarding my issue. I could not believe that they were not willing in any shape or form to work with me and refund some of my trip fee. I left the phone call feeling like I was swindled or taken advantage of. They offered no other solution other then to spend more money and open the trip back up. I should have read every single line in the package sent (impossible). But they are hiding behind the small print and misleading sales pitches to defend their right to keep our money. If I don't take the trip at all I should receive at least a portion of my money back. I've never written in a complaint or review of any service regardless my feelings, but I feel that Ramada Plaza Resorts so blatantly scams and misleads potential customers that something should be said. I'm out $700.

When I contacted the company, the only thing that they said they would do is refund our port charges and extend the time we had to take the vacation. We currently have invested $898.00 after the port charges were refunded. We tried to book in Dec. of 2007 for the first week of January and were told that Carnaval Cruise Lines wasn't running a ship on that week but would be back on line after Jan. 2 or 3. On Jan. 11th I tried holding on the phone hearing their sales spiel for almost 30 minutes. The advertised wait time was approx 3-4 minutes. We just want what we paid for or a refund. Is this a Ghost company? They seem to disappear when it is time to make good on their end of the bargain. They refuse to refund our money, and I am tired of scheduling our vacation time around something that isn't available.

Paid $1,196.00; refunded $298.00 = $898.00 which is due back, plus approx 10 hours total time on the phone , stress of lost time on special vacation (for my birthday).

Then I got on the net and read all of the horror stories. How can these people just lie and defraud people like that? What can be done? I am a nervous wreck. How do I tell my husband and kids that we have been taken?

My damages are I had requested my vacation time from work but didn't receive my vacation I intended. I ended up losing my vacation money in a time share scam. I don't understand why I would have to pay for a package, then show up to find out that I would have to sit through a presentation to receive a voucher to my hotel--and also have to end up paying for parking and other expenses when I was informed it was all included.

I entered my number in the 'Do Not Call Registry' and they paid no attention to that. I'm paying for these annoying pre-recorded voicemails that they keep leaving me.

$698 was spent on this trip, and after learning about the poor hotels, and hidden fees that were not fully explained, I would like my money back.

I lost $575.00. I was lied to, hung up on and treated very rudely.

I made a special point of asking whether or not we had to listen to anything and was told no! When the pamphlet arrived it said in the fine print we were to listen to a 90 minute sales presentation. I called them and told them that I was definitely told that was not required. I was then told that I shouldn't have been told that and they were sorry, but of course they weren't about to refund my money!

My $299.00 trip resulted in about $2,000. before it was done and the accomodations were sub-standard to say the least. At one point we had to threaten to call the fire marshall to get anything done and then it was just a farce. The hotel should be condemned, and the ship isn't what you would call decent accommodations. The ever flowing food expected on a cruise isn't what you get, and the soft drinks are even a charge item and then they are $2.00 each. Of course you can update your food for $50.00 more.

After hearing this, I decided my choice to forgo this was a good one. Since that time, I have received multiple daily phone calls from their computer system that automatically dials my number. I once called it back and spoke with someone who said the reason that they were calling was the price had gone down, and they asked if I would reconsider. I again declined and asked for my number to be removed from their system. I was informed that this would take place immediately. Not 30 minutes later, I got another call from the system. That evening, I received 4 more calls. The next day I got 6 more, and so on. The calls have not stopped every day for 1 week. They call 6-8 times per day. Every time I answer the phone, there is no one there. I call back and demand that my number be removed IMMEDIATELY or I would report them for harassment. I spoke with a supposed supervisor who assured me that the number has been removed, and I would not receive any more calls. I still receive them.

I would like to get the $249.00 back. I did call back to ensure that the account was canceled but was told that it was still open. You wait for quite some time before someone answers the phone.

I have just now started to review the information on the trip and hoping to go after the first of the year. He told me he had paid an additional charge to extend the package. After everything I have read from other customers, I am terrified of taking the trip.

I am in terrible need of a semi-peaceful get away. I know that all trips have problems, but if this is as bad as others say, I am afraid I will end up in the looney bin. Caring for elderly parents for this length of time has me emotionally and physically exhausted. I could really use this dream vacation, but would rather stay home if it is going to be in substandard conditions and one headache after another.

I have been stressed as well as in an economic hardship.

A few weeks ago we received a phone call from the Florida Ramada company trying to sell us on another trip (which we refused) but first she had said something about our package being expired, which would not have been correct. This led me to call Ramada Plaza Resorts main line and ask questions about our package. They have our package as being expired at the 1 1/2 year mark. I complained and was told there was nothing they could do. I asked for a supervisor and was told that one would call me back.

A week and a half later, with no word from the company, I called again. I got through to a supervisor who was insistent that there was absolutely nothing they could do for me because I do not have a confirmation number regarding the extension. I explained that I did not know I needed one because it was supposed to be part of the entire package in which my trip number would serve as my confirmation. After arguing and being put on hold multiple times, I was still told that the only thing I could do is purchase another year for almost $90. I told him that was not an option and that we would not have purchased the trip if we were only to have 1 1/2 years to use it. The conversation ended with him saying there is nothing more he can do.

We paid well over $1000 for the package which was to cover many more trips and now we will not be able to use those trips without paying for more time.

The Ramada in Orlando was almost as bad. This time the bathtub drained but we had to wait the best part of an afternoon before we had a useable toilet.

The cruise was okay except there again it cost quite a bit more than we were told. $15 a day for parking as well as gratuities and tips for services not rendered. The best of all was the free car. It came to over $400.

The consequences are that I will be paying for this vacation of a lifetime for a long time to come. If i had any idea that the brochures were so far from the truth I would never have been so foolish.

I called the next day to cancel and finally got through to another aggressive sales clerk who immediately asked me what happened. I told her about this site and she tried to brush it off as nothing major. She requested that I view the DVD that was sent to me in the mail before I decide whether I wanted to cancel. I then informed her that based on the responses on this site, I was fully aware of the 3 day period that I have to cancel and that by the time I received the DVD and vouchers in the mail, that 3 day period would be long gone. Her only response was, that's not true.

She transferred me to the cancellation department and even THIS woman from this department tried to give me a sales pitch. I immediately cut her off, told her that I wasn’t interested, and just want my refund. She graciously complied, verified my card number, assured me that the full amount will be recredited to my card on the next billing statement, and then gave me a refund confirmation number. Four days later, the full amount of $798 that I paid was recredited to my Visa. I just want to say thanks to yahoo, this website, and you guys for saving me from these creatures.

The hotel room itself was old and unclean. The bathroom floor was unclean as well as the tub. The wallpaper was peeling and looked to have dirt in every crevice. The floors were riddled with untreated stains that looked to be Petri dishes for fungal bacteria. If all this was not bad enough the comforter had stains from God knows what and holes. The mattress was hard, thin and sunken in. The window, which was unable to be opened, had what looked like mold all around it. We had driven for 16 hours and were too tired and to scared to go get another hotel.

The cruise was no better. The pool was disgusting and depleted. The color of the water was always green and it was never full. The rooms were incredibly small. My family which consist of 4 members was provided with a room that had two stationary less then twin size beds, one pull down bed and a roll away bed that had no space to be unfolded. There was not enough space for the four of us. We are experienced cruisers and we know the rooms are small but this was ridiculous.

When we checked in at the Welcome Center in the Ramada, we were told that we had to take the time-share tour to qualify for the hotel rooms and the Universal Studios tickets. This requirement was not part of the original offer, and I refused.

Since it was in the evening, and the manager was not there, we were given hotel vouchers for the first night only, and told to see the Welcome Center manager the next day. I saw him next morning, and what a horrible experience that was!

This nasty little scumbag, Philip, was rude and offensive. His job was not to welcome Ramada's guests, but simply to make sure every body went on the time-share tour. I again refused, and we paid the hotel direct for our rooms for the second and third nights (only $40.00 per night!).

The original packages were paid for by credit card, so I disputed the payment on the grounds that the services paid for were not delivered. Mastercard refunded the full amount for all 3 packages, and confirmed a few weeks ago that my claim was successful.

They insisted I had to take advantage of this offer then or it would be lost forever. I agreed and they had someone read off a rambling for about five minutes, talking so fast I could barely understand them. I was told I could book the second half of the trip within 18 months and pay the second half at that time.

I was continually harassed by the customer service dept, trying to pressure me to pay for the second half of my trip. My husband and I were both Active Duty Military and didn't have a lot of leeway with leave. Then my husband got orders to a 2-year school in TX, so it would be three years before we could take this vacation.

The CSR informed me that they had a special deal for military members that would extend our vacation for 8 years, plus he would upgrade the cruise, as long as I purchased the second half of the vacation. This was a lie. The CSR I spoke to tonight said the best they could do was extend me another 15 months, plus I had to pay an extra $200 for the cruise upgrade. No refunds.

When I called 60 days in advance to reserve my trip to the Bahamas I was told for $200 more I could get a picture window for better view. I had to pay $149 each for boarding fees and I would have to pay the taxes on the room. Since we drove our own vehicle we also had to pay for parking. The reservations were from 4-2 until 4-10. We were told we had to arrive on 4-1 the itinerary would be mailed to us. One week before we had to leave still no itinerary so I called for David. I was assured he would overnight the package and he even gave me directions to the hotel.

It's time to leave and still no package. So we just pray that when we get there everything is arranged. When we arrive the hotel is pretty far from the beach but it wasn't bad. When we check into the welcome center we find out we are going to Cozumel instead of the Bahamas and we do not have a room for the extra days we were promised. Well it's too late to do anything now so we figure we can go to Bahamas some other time.The lady at the welcome center was very nice and she found us a room. It was also far from any beach.

The experience was not as bad as some but it was not what we were told we were getting. When we returned home I tried calling RPR and was on hold for 45 minutes. when I finally spoke to some one they said they didn't know any David Richardson and there was nothing to be done about the cruise. I asked about the itinerary and was told oh it was never sent. If the itinerary had been sent we would have know to bring the proper clothes for dinner with the captain (which we missed). I'm afraid that we will not be able to enjoy any of the other trips and this one was definately not worth the $2000 we spent.

January 2007 they called me again saying that my trip is going to expire so I paid them another $87. In total they have charged my credit card $1072 and I was told I would still owe $298 when I call to reserve my trip.

A couple of weeks later I received a package with a bunch of vouchers in it and no contact information. I have since been trying to contact this company with no luck. I looked them up via a search engine today and all that came up were over 10 web sites dedicated to complaining about this trip that they are calling a scam. I would like to get my monies back if possible and have no idea how to do it.

I lost $650.00 for nothing!

When he told them he would talk to me and call back, they said that the offer wouldn't be there if he hung up. Then they asked for his credit card. At that point he knew it was a scam.

While he talked to them, I was searching the name to see if I could find any complaints and I found this site. I told my husband to tell them we couldn't afford $1,396 for a trip and that guy told my husband to "get a better job" and hung up on him!!

Lovely huh!

Sure enough, when we arrived in Orlando our hotel vouchers were not released until we went on the time share tour. Basicaly kicking us out into the street, or pay full price, or tour the time share to recieve the benifits of our package, no way around it. We innitially gave a $50 deposit that Ramada asked for, which we had no problem with. When we arrived they also asked us for an additional $40 deposit that we would get back after the tour, also $24 for taxes and services, all of which was news to us.

After moaning about the scam to the welcome center assistants, I quickly relized we were getting nowhere fast with these people and proceded to go to the Hotel. At the Hotel desk I mentioned my frusrations to the front desk employees and they laughed telling me they hear about this complaint on a daily basis.

At this point I was so upset I didnt want anything to do with Ramada or this time share obviosly, I walked back to the welcome center and was able to get my $40 and $24 deposits back and checked out 15 minutes after I checked in. I ripped up the package and left it on the front desk. My wife, 16 month old son and I drove to Ocala (one hour away) to stay with relatives. I wont even mention the filth of the Hotel or the plans we made around this package. Believe me, this is only half the story.

We went down to file a complaint. Room 443 has roaches, extremely large and many of them. No one was surprised, in fact, the gentleman in Welcome Center said that there have been many complaints about roaches in the rooms.

There is no housekeeping after 10:30 at night, so we had to move our own luggage and check the room ourselves. We couldn't even do this thouroughly because my daughter got so sick and I had to attend to her. Spent the night in the hospital which was almost a bittersweet relief because we didn't have to be in that hotel, even though I was worried sick about my daughter. Couldn'teven move to a different hotel the next day because she was so sick.

The following day was the cruise, which was just as horrific. Ship was terrifyingly small and OLD!!!!! Not at all as advertised. Food was substandard, I even tried to upgrade hoping it would be better, but still tasteless. Buffets offered very little selection and you had to pay for even a glass of water, which is ridiculous. Needless to say, the ship had nothing to do on it at all. Entertainment was bingo, and we could not even understand the people running it. Any other entertainment was not quality, and I am a musician, I know.

I am out $1700 dollars.

They have promised to refund most of my money and now amazingly, I cannot get in touch with customer service, suddenly nobody is available to talk to me. I won't give up. Even if I have to drive from Tennessee to Florida, they don't know me. Nothing stops me. I will not be cheated out of one nickel. I don't need an army I am someone who refuses to be screwed over, that is why I am divorced. If I wanted to get screwed over I would still be married. Now yall have a good day!

I called them back to ask questions about the trip and when I got on the phone with a supervisor, who at the time didn't know that I had already paid for the trip. When I asked him questions about the trip he tried to pressure me into paying him money by saying things like, you've never been to Florida? So this could be a very exciting trip for you.

The rest of the trip was terrible also. They should have paid us to stay in the Ramada on Commercial Ave in Ft. Lauderdale, it was such a dump. The faucets fell off the wall every time you turned on the shower etc. They cruise ship was the same - terrible. I was talked into the $100 upgrade for an outside room so that I wouldn't get as seasick. Some people did get an upgrade to the sundeck. We were in M45 - the only difference between ours and the room 4 ft away was a small porthole that you could look out of if you stood on the bed.

Again, there were a lot of other charges that were not mentioned. $10/person per day fuel charge, $19.50/person/day tax, $12.00 to park. We were also charged $12.00 per night on $49 hotel room (25%?) You had to go to time share meetings that were supposed to be 90 minutes. One was almost 3 hours and the other 5 hours.

So of course I said 'no you will not be getting anymore money from me, not until I get to see if these trips are worth it'. I live in Canada, I will be ****** right off if I have no room when I use this trip. Quite frankly I just want my money back. Is there anyway to get the money back BEFORE you go on the trip. I read that letter and it sounds great, but I haven't gone on the trip yet and therefore have no actual experience...from the sounds of it I shouldn't go.

I called and attempted to talk my way out of the trip, but got the run around, so for then I forgot about it. Now, when I signed up for the package I was told I could take the vacation anytime in the next 3 years. Less than a year later RPR is calling me again telling me my package is expired and I must pay the remaining $800 some dollars and they'll renew it. Or they'd cancel it and collect their $800 anyway. So of course, with that option, I paid the remainder and renewed it. So they sent me a new package. I thought I might have an out here, as the package being sent would surely have a cancellation form as did the last one. Well it did, but like the last, it was past the cancellation period when I received it.

So, I've been trying to sell this package really cheap on E-bay, but I can't give it away because everyone knows it is such a rip-off.

I called the reservation hot line and asked for a full refund. The phone rep explained to that they had a no return policy and I could not get my money back.

I purchased this vacation on the phone and never received a contract or any type of literature that said this was a none refundable package. In fact we were told we could cancel at any time by the phone rep.

Then later I paid another $598 when they called and requested I paid the balance and insisted I paid $100 upgrade to outside cabin and upgrade rental car so I wouldn't be stuck with a Geo Metro and a dark gloomy cabin on the cruise ship. Since I already invested so much I didn't want a crappy trip so I did. I decided to take my sister on the vacation since I did not have anyone else to take with me.

We arrived at the airport and picked up up our rental car from budget. I had to pay $65.50 for the rental that was suppost to be paid for. We then drove to the hotel in Ft. Lauderdale which I stayed at for 3 days 2 nights was horrible, it smelled like sulfer (rotten egg smell) and was just nasty. The water was discolored and the shower and toilet was backed up. I had to pay $12.00 per day to stay there which was supposed to be paid for already ($24.00 total).

We were told when we got there we had to go on a tour to get our tickets to go on the cruise. They told us lunch would be provided and we would goto vacation village to take a tour and pick up our cruise tickets. We got to the location and checked in. We went in a sales persons car and he drove us to a park and then drove us around and started talking about resorts and buying the vacation of our dreams. We wasted half the day being pressured into buying timeshares. They would'nt let us out of there and kept getting other people to talk to us after I said NO.

We never got any lunch.

We got our tickets and went back to the hotel and went to bed because we were exhausted after all of that and we had to get up early to go on our cruise the next day. We arrived at the cruise docks port evergaldes in FL. We had to pay $24 for parking and boarded our Rust Bucket Ship. Our ship was tiny compared to the other cruise ships and as soon as we boarded we were given an alcoholic beverage in our hands that cost $7.25 we gave them back and said we didnt want them. The pool on the ship was tiny. The ship did not look like anything in the pictures we were given. We got to our room and there was only 1 bed when we requested 2 beds. That sucked the most because I was vacationing with my sister. I stayed up most of the night and found a lawn chair to sleep on.

When we arrived in the Bahamas I was tired from not getting much sleep so all I had time to do was walk to a few stores and get back on the boat. The food was nasty and the water was disgusting. They served the food however like a 5 star resturaunt and the staff on the boat was very friendly. The entertainment was horrible and overall was a horrible experience. I was charged $19.50 Gratuities and $20.00 fuel surcharge per passanger total of $79.00 that was unexpected and all costs were supposed to be included. Also all drinks on the ship we ordered were automatically charged 15 percent gratuity added in the bill.

We then got off the ship and drove to Orlando, FL which was the last part of the vacation we stayed 4 days 3 nights. This hotel was a little nicer than the first one but was still a dump. Peeling wallpaper, electrical sockets that were busted and hanging out, elevators that didnt work and this hotel stunk as well. We checked in and were told to go on another tour the next day. We asked if it was timeshare because we didnt want to go on another one of those and was told no it was nothing like what we did in ft. lauderdale and for going we would get 2 tickets to Arabian Knights. This hotel was also $12/day. ($36.00 total) We went on the tour and sure enough it was another time share pitch and were told when we got there we didnt qualify to get tickets to arabian knights because we were students, but eventually we got to go on a sales pitch and drove around in a ladys car and went through another harrassing sales pitch. That wasted our entire day.

I believe I am entitled to a full refund ($738) from this company since they have not lived up to their end of the contract.

Later I called and said I wanted to cancel. They said, "no, but we will take the other half of your money only when you book the trip". They gave me until 02/04/2007

The trip will cost me about $1300, without airfare. The probelem is that I have gone on the internet and found that people with the same pakage deal where ripped off. The hotels are not "beautiful water front".

Bottom line, I could book the holiday myself and it would be cheaper.

So far I belive they have taken $700.

I paid $499 that day on the phone by credit card and was told I had 3 years to use the package. I was getting ready to book my vacation, pay the additional $399 due when I booked my trip and the additional $149 for a rental car upgrade and additional 3 days. I went online to see if I could get additional information on the trip I booked and found all the horror stories on line.

I am very scared that I too have been taken for a ride and I have every intention of calling my credit card company to see if they can help with this situation.

I called the 800 number and got transferred 3 times and finally told "too bad, no money would be refunded". I tried to negotiate a percentage of my money refunded but to no avail. The operator would not budge. I have lost $700.

They have no other number or e-mail address for contacting anyone who can address my complaint.

I ended up having a very uncomfortable stay due to under rated food and accommodations with the cruise liner and hotel. I was very disappointed, feeling scammed & ripped off.

First we would only be able to get a refund of $300. They finally said that they would keep only $175 of our money. I don't understand how they can keep that amount of money for nothing in return. We are just out of that money. I then decided that since they would not give me my money back I would file a complaint with the FTC and while searching the internet for the web address I came across this site with complaints from other people about the same problems. Some thing needs to be done about this.

When you initially talk to the sales people on the phone they make you purchase the package right then and there instead of sending you information about it or allowing for some time to think about it. They push you into it. For me this was a lot of money to spend at the spurr of a moment especially without talking to my husband. I do not recall being told that I would not be able to get my money back otherwise I more than likely would not have even considered this purchase. To me this looks like it is a major scheme to steal money from unsuspecting consumers that is dragged in by the excitement of a dream vacation with a cruise to the Bahama's. This company is using people's emotions to take their money.

Some who had already went on the cruise portion told us to be prepared for our trip gets worse. And they were right. I was soo excited to go on my first cruise till I saw the ship. But I tried to get past that and take advantage of the ships amenities. The pool was gross and overrun with kids. Kids were even in the hot tub with their toys. The ship claimed to put on a Vegas Style show. I saw better shows at my community theatre. At night I went to the club which was empty on both occassions. The ship then sold overpriced shore excurions. I had been to Bahamas before so I know I could buy them cheaper off the boat.

So then we get to Orlando which we only had 2 days at. The first day we had to go to the timeshare meeting. It was only supposed to be 2 hours and ended up being 6 hours. So that day was shot. We were then informed if we were to get our free Disney passes that were promised we would have to attend another meeting the next day. I decided to just purchase a one day pass to Universal. After all I knew how long their meetings were and was flying home the next day. And to top it off the food on the ship reminded me of my grammar school cafeteria.

I had to buy my own theme park tickets because I didn't want to attend another meeting. It cost me an additional 200.00 dollars to upgrade my car rental. I'm not fussy about what I am driving but there was no way me and my boyfriend could fit our luggage in that small car and drive 2 hours to our hotel.

I wrote a letter to the vice president, Daniel Lambert and copied his business partners, State of Florida Attorney General, Florida Department of Agriculture and Consumer Services requesting my deposit and extension fees totaling $656.00 be returned to me based on Florida's deceptive and Unfair Trade Practices Act. I received a letter for Mr. Lambert several days later denying my request, stating if I'm not fully satisfied with the accomodations they will refund 100% of my money. I don't trust that I will get what I have already been promised. Why would I trust them to refund 100% of my money after taking the vacation?

Surprise - they are not giving any of the money back!

I am apparently out the $795 unless I give them another $87 to extend my package - I won't.

My portion of the vacation was approx $1400. Half which I put down as a deposit, and the other half paid when I booked the actual vacation to FL. They also threw in 2 more mini vacations, and instead of 18 months to use them I was told I could have 3 years for the entire package. Plus an added gift.

However when I watched the DVD, I was a little surprised at the sub-standard conditions of the hotels and cruise ship. They were no where near luxury or 5 star as I was promised. I got suspicious, looking thru the packet for my added gift, which was a voucher for $1000 for an online shopping catalog. But after I looked at the merchandise I crealized I could buy most of the stuff at the Dollar Store. And in order for me to use the $1000 it would cost me over $300 in fees!

I'm afraid I've lost $698 which I cannot afford. I thought I was buying a wonderful vacation only to read, after the fact, that they just settled a class action law suit Sept 26, 2006 regarding the exact same scam they pulled on me.

When I called back to book my vacation I was told I no longer have this vacation and that it has been forfeited. I have documentation from the booking company (Take a Break Travel) that says clearly only $50 penalty charged and forfeiture would be only for no shows.

Ramada Plaza Resorts assumes no responsibility for Take A Break Travel's rules.

The next thing I was asked for was $798 to secure my vacation package. Evidentially there were a limited number of packages that were guaranteed.

I explained to the guy on the phone that I didn't have that kind of money. Then he said they would take a lower payment and asked what could I afford. When I explained that there was no way I could put down any deposit today all of a sudden we were disconnected.

I told her that I wanted to cancel the reservation but she told me that I could not. I was so upset that I just hung up the phone. The next morning someone from the corporate office called to try to make things better. This person promised me extra stays in other cities and promised to extend the vacation usage for up to 3 years.

I was satisfied with that until I received a call asking why we hadn't used our package, because it was about to expire. When I told them that it was supposed to be extended for 3 years, they informed me that no notes had ever been made. Therefore I could not get a refund nor could I take my vacation because the trip had expired.

When I was finally ready to go on my trip, they told me I need to pay an additional $478 to pay for the cruise. This additional $478 came from nowhere after my purchase of $700. On top of that, if I wanted to upgrade my cruise I will have to spend another $99.

Now over 1 month later I get a call almost every day. Today 9/5/06 I've received 3 calls. Each time I answer I request to be taken off the list-without giving them the chance to convince me otherwise. I am still getting calls.

So after our terrible trip here's what I did. I copied and pasted Dan's letter (from Silver Springs, MD) to a word document. Next I exchanged his experiences with mine but kept the bulk of his writings. I sent the letter (return receipt requested) to Daniel Lambert. Shortly thereafter RPR credited my account 200 dollars and considered the matter closed. For all of you out there, don't stop their. Next I went to my ATM company and my credit card company and called them to report misrepresentation of goods/services. Apparently, it is more difficult to acquire credits from an ATM (debit card) company than a credit card company. Well about a month had passed from when I made my complaint and I heard nothing. Then without warning I had an 837.00 dollar credit to my bank account.

I called the bank to notify them of an error and they informed me that it was a credit back to my account from RPR. How nice. Finally, I have just reported the misrepresentation of goods to a credit card company and I am expecting the same result. Thus far we have received 1037.00 back and are awaiting the other 485.00. However, we can't get back the time we spent on this vacation nor the vacation time that we took for this vacation nor the spending money down there. It is somewhat satisfying to receive some (hopefully all) of our funds back though. So be persistent on getting your money back. Go to your companies where you authorized payment and complain about misrepresentation. They will work for you to get your moneies back. They have departments dedicated to doing just that. Don't give up--get your money back and out of RPR pockets!

When I opened it, there were several documents that looked like airline tickets. I read the contents and found a $1600 offer for a cruise and a trip to Florida, plus bonus trips Las Vegas and other destinations.

I checked on the internet and found your site. Then I immediately put the documents in my shredder. Thank you!

We repeatedly asked if this was a real offer, because we are trying to pay off our credit cards not add more debt we can't afford. She promised it was a real vacation and they sent a dvd that makes it look wonderful. We have two children so vacations are expensive for 4 people, and We felt this was a once in a life time vacation with a cruise and Disney World plus the Bahamahs all in one trip. Now I am out a large some of money ( to us it is) and have to tell our children that we can't take them to disney world.

I called my bank and cancelled my old debit card and they are issuing me another one. I have yet to see the credit to my account. Basically I am out of $398.00. These people should have a cancellation policy when people change there minds or can't go most hotels have cancellation policies.

Well now I am on the way to be out of my home. Unless I get these funds to bring me up to date on my mortgage.

Later, when he repeated the same boring speech I said, "let me confirm all the details for the third time" and he said, "we will be charging 6 hundred and 98 dollars to you card".

I said wait a minute, you said 698 as in $6.98. I can book my own trip for $1200 and not have to deal with a sales pitch!

Some months later, a woman called to authorize the package at $396 for two adults and $99 and $198 for my two children. I took the offer for my husband and myself, with the option of adding my children. It also included free car rental and tickets to theme parks.

They sent me the package but I didn't open it at the time and what I found out later is what is shown on the DVD they send you is not what you're getting. You're getting one room with two beds (the kid's quarters is on a first come, first serve bases) and the little quicky cruise is a 10x10 cabin with bunk beds. That's when everything started to become more money, more money!

Within 2 hours I call them back but hey would NOT cancel! I told the lady I had progressive MS and did not feel comfortable going on this voucher deal on such an old wooden floor ship - I thought it was a fancy CARNIVAL CRUISE like listed on my voucher. Natalie, the alledged supervisor was very rude. I asked for her supervisor and she hung up on me.