Rail Europe Reviews

I bought 2 Rail Europe passes and never received any confirmation, no passes number no nothing. After 3 days trying to communicate with them, I am unable to reach anybody, no phone number, no live chat nothing, just a robot chat that never answer the question and refer to a page with hundreds of answers that can take hours to read. And the end of these wasted hours there is nothing that can answer my questions. Like any scam organization you are unable to reach anybody.

We booked train tickets and tried to cancel them a few hours ahead of the trip. Impossible to proceed online, we did not need a password when we booked the reservation, the booking number and email address did not suffice. Attempts to reset a password did not work because of no response from Rail Europe. No phone number to reach out. I will never use Rail Europe again and will never recommend it.

We are very frustrated and disappointed with this company, and we will never use them again! First of all, when you check times and prices on their website, they fluctuate during the day, and they can go up to 300% and significantly drop the next day. BE AWARE when buying your tickets, and they suggest purchasing a "cancel for any reason" policy. Even if you read through their Terms and Conditions, do NOT fall for it! They will take your money, but when you ask for a refund, it suddenly becomes non-refundable, which contradicts their "cancel for any reason" statement. It means "they will not reason with you" and you will never get your money back, nor be able to change your booking when needed! There is no phone number or person to call; there is only a simple form. This site is luring people to pay extra for something they don't provide! I wish I had read all the reviews with the same experience.

I purchased 1st class train tickets from Vienna to Munich from Rail Europe for me & my 75 yr old mom. After boarding, we discovered there were NO seats. We were expected to stand for 4 HOURS. Rail Europe has refused even a partial refund. Since they are the middle man, it’s not their problem or concern! Avoid this company and go directly to the train company for tickets.

Would give a negative 5 if I could. Our train was cancelled while on the platform almost a year ago and the company just keeps saying the train service isn't responding to the refund request. We had to pay out of pocket for alternate transportation and now are out the money.

Terrible customer services. I purchased tickets in advance for my family. I did not receive a confirmation email or the tickets. There was also a delay in the charge on my credit card. This lead to a lot of confusion and I purchased a second set of tickets for the same day/time. When I saw both charges go through I asked them for a refund which they refused. It also took them a month to decide that they would not give me a refund. They only send me a link for one of the tickets that I purchased, still have not sent the link for the second set. This seems deliberate and confusing. If I could avoid using them in the future I will.

I bought tickets on July 23, on August 18 Rail Europe notifies me of a change in itinerary, which I have to cancel because wasn't the best for me, with the cancellation policies I have the option to cancel without any penalty and on August 22 I proceed to cancel and they send me a confirmation number with the cancellation and the amount of the refund. Two months later I am still waiting for the refund of the money and through my credit card company I file a claim and yet Rail Europe refuses to give me the refund without valid reasons.

We bought Renfe tickets at a rate that clearly specifies changes are allowed and we were not allowed to do so at the station, just because they were bought through RailEurope… Clearly this is how they are making the extra buck, limiting the customer’s options.

I booked June 30th's Thalys 9439 train from Paris to Brussels on May 3rd. On May 19th, I received an email from Thalys that this train was cancelled that day and the tickets can be exchanged at no cost. However I didn't receive anything from RailEurope.com. I tried to reach out to Rail Europe but there was no telephone number available to call, and the help function on RailEurope.com did not provide any specific response to my situation.

We used to buy tickets from them years ago. Then just last year we found out traveling in europe and italy, the prices on Raileurope are higher than buying direct with sncf or trenitalia. So either way we bought one way due to a booking issue. Before boarding the train at the platform the barcode wouldn't show up. There was a ? where the barcode was. Thankfully the platform didn’t have a gate where you have to scan. Although when boarded the conductor asked for the ticket and the barcode wasn’t showing on the app. He blamed raileurope and then reluctantly let us continue.