Priceline Reviews

I booked a hotel in Huntsville, AL through "Name your own price". Along the process, the customer is asked to select an area where he wants the hotel be located and according the policy, Priceline guarantees the hotel will be in the shaded area. I checked area 4 and double checked by opening the "detailed map". After my bet being accepted, surprise! The hotel I was given is 10 miles far from the shaded area I've chosen. I sent an email to Customer Service and they simply said the hotel was in the shaded area. I patiently simulated another booking and I replied, attaching an image of the screen (as in this post) with indications of the shaded area and the hotel's site. Actually the hotel is in an area not shaded at all; none of the areas includes that hotel. I told them the hotel would meet my needs and that was not the matter but having a customer getting what he was offered. They ignored my allegations and tried to butter me up by giving a $5 credit for the next purchase. What the hell next purchase? If Priceline is not able to admit a misinformation on its website, how can I trust them? If you want to check what I'm saying out, take a look on the area 4 in Huntsville map on Priceline's website and after find out on Google Maps the hotel: Microtel Inn & Suites by Wyndham Huntsville.

I made a reservation through Priceline.com, 4 nights in DC. I was going to a softball camp for our child to be seen by a coach. Camp got cancelled. There is a no cancellation policy with Priceline so no refund. Fine, we were going to vacation anyway. Due to work complications, we could not make it on that date. We were told they would not credit us with the over $400 we already paid and we knew they would not refund it, but they also would not let us let our friends use the room instead. WE ALREADY PAID FOR IT. What a complete rip off. I will never, ever, ever use Priceline again. This was to be our only family vacation this year, shoot, in the past 3 years. Thanks a lot.

I recently purchased an airline ticket through Priceline at what I thought was a low price guaranteed. Three days later, I see the same flight advertised for two hundred dollars less. When I contacted Priceline, they told me that I was locked into the price and that I missed the window of opportunity to cancel (24 HOURS) or change my ticket. It was written in fine print on another page. It's not even written on my reservation page. You make sure you read all the attachment pages because they do not care about you or repeating service with you. Even Walmart gives refunds past 24 hours. Why are they allowed to do this?

I booked a room at a hotel at the end of May for travel in early July to a hotel in NYC. I booked in advance to make sure I received a good rate as well as reserve a room in a very busy city. At 1 am the day before my trip, which is 23 hours before the day of my trip, I looked up online out of curiosity to see what the prices were for my room to see if they had changed. The price was considerably lower, saving me over $170 total and because I was not within the 24 hours of my reservation, I was told I would be charged a cancellation fee if I wanted to change or cancel my reservation.

Priceline.com was the worst ever! Rude customer service, on hold for 47 minutes and not only did I lose $100.00 on the transaction, they didn't price match! Agent #** Carl kept repeating the same line over and over! Horrible and not understanding.

I have been a customer for years. I have recommended them to many friends. I just booked a 2-star in Indianapolis on Name Your Own Price (Nothing higher was available). They confirmed a Red Roof which they clearly have listed as a 1 Star. I called and they will not cancel. I Hate Red Roofs and have stopped staying at them years ago. They gave me customer service and I got a girl named Lucy in Mexico. It was a worthless conversation. Any suggestions as to what else I can do?

After hours in their system trying to delete "my trips" history and calling 3 or 4 different numbers (800-259-2091, 877-850-9658, 800-340-0575) trying to speak with an actual person, all I got was automated service. I noticed they have charged me over $1200.00 and when I checked the charges, how convenient. Now, all of a sudden, I have a number where I could reach Customer Service and when they declined to assist me and cancel and credit my account, Jane employee # ** at Customer Relations, sounded like a recording, "I am sorry I wish I could have other offers but cannot cancel or credit your account as you review the purchase prior to pay (1st lie as we could never review before their site charged me)". After 2 hrs trying to make her see reason, she says she is the higher authority and can't transfer me to a higher authority, but couldn't make good customer service by helping me.

We booked in error a hotel room on the 29th June at 11:50 pm, for the 29th, and we wanted it for the next night, the 30th. As we would not book a room at 11:50 pm the night we wanted to stay and we are four hours away. We called the customer service department and spoke with two representatives who were not of any assistance whatsoever. All we wanted was to have our date changed to the following day. Has anyone else had this happen to them, and how did they get the situation resolved? They took our money for the room that we will not be able to use. Thank you for any assistance.

I booked a room at La Quinta through DogFriendly.com. My car broke down the day before my departure and I wasn't going to make it to the hotel on the day I'd made the reservation for. I called to cancel but was unable to because I was outside the allotted time frame for canceling. After many phone calls, I found out that Priceline is the reason for my inability to cancel my reservation and get my $105 back. La Quinta would cancel my reservation up until 6 pm on the day I was supposed to arrive but since Priceline booked the room, I'm unable to cancel. Therefore, I've lost $105; La Quinta can't resell the room.

I recently rented a vehicle in Las Vegas through Priceline. I have ordered rooms, cars, package deals, etc through the years with Priceline and have only had one bad experience out of dozens. This is the second. During the rental process, Priceline offered insurance on the vehicle. I'm fully aware one shouldn't get the insurance on a rental as your own policy will cover any issues. I follow that advice everywhere I go EXCEPT Las Vegas. There's just too many gawkers and people not paying attention for my comfort. Indeed, the one time I didn't get the insurance, I picked up a nail in the tire sidewall. The tire was useless and I was then responsible for said tire. Had I gotten the insurance, no problem. I'm also not sure of whether or not your vehicle insurance covers the loss of time that the rental is out of commission. That’s the potential issue that scares me.

Do NOT ever click on Priceline.com. The customer service is located in India where they still have outhouses and could give two ** if you want to enjoy your vacation. On Wed., June 26, 2013, I went onto the PRICELINE.com site because I love to watch the show Big Bang Theory and Kaley Cuoco. She is their spokesperson. So I thought, "Let me try it."

I'm extremely surprised by the horrible reviews Priceline has received because I had an amazing, and honestly, PERFECT experience. Although, I only purchased airline tickets, so that could be the difference. Anyway, I used the Priceline Name Your Own Price to book my airline tickets. I was very leery to do this because the reason you can get such a great deal is because you don't know your airline, the time your flight will be, and you can have up to a 3-hour layover, and you won't know any of this until after you purchase your tickets.

On 6/24/2013 I made a Name Your Price reservation on the Priceline website. I requested a 4-star hotel and named my price. Priceline returned a Double Tree hotel at the price I selected. The hotel that was accepted is definitely not a 4-star hotel. However, Priceline has it listed as a 4-star hotel. In the description of hotel star ratings on the Priceline website, the Double Tree is provided as an example of a hotel at the 3-star and 3 and 1/2 star level. It is not listed as an example as a 4-star hotel. Hilton is a 4-star hotel, not Double Tree (operated by Hilton). Because the hotel rating conflicts with their own description of hotels and the company was grossly misleading, I requested a full refund.

PRICELINE - NEVER AGAIN!! Before making a reservation directly with the Hyatt in Orlando, I checked Priceline.com, and found that they were offering a 13% discount for Florida residents with the advance purchase through them. So I booked with Priceline.com, and paid in full with my credit card, at the time of purchase. They told me that the regular room rate was $169.00, and with the 13% discount, the rate would be $146.67. I later discovered that the regular room rate was $149.00 - not $169.00!!! $149.00 less 13% = $129.63.

After years of using Priceline.com, I was fooled by the advertising campaign to use Express Deals for my upcoming trip. Leery of the process, I also bought the travel insurance just in case something happened. The hotel comps, according to Priceline.com, were Hampton Inn, Fairfield Inn and Holiday Inn but when I actually booked the hotel, it was a lower-end chain. I called customer service (in the Philippines) and got nowhere, other than being told the insurance is good for: 1) illness, or 2) death. So I suggest you take to your Twitter account and let everyone know these guys are bad news. I also called Priceline.com HQ and left a message for the CEO, Mr. Jeffrey Boyd at 1-203-299-8000 about my disappointment.

I made my reservation 5 minutes ago and noticed that I put in today's date instead of tomorrow... and they refuse to make a change because it's less than 3 days of travel according to policy... This is stupid.

My rating for Priceline is MINUS 1 star. My husband thought he was talking to the hotel when he booked the room when actually he was talking to Priceline. Priceline takes the entire fee out of your account immediately when you receive a confirmation number so you may still be on the phone with them when they charge your credit card and they NEVER refund your money. The rate was not cheaper for the hotel room. When our plans changed due to personal issues, we were unable to cancel or change the reservation. The money was already taken out of our account. Beware, do not book through Priceline. If there are any problems with the hotel such as extremely uncomfortable beds, unclean rooms, bugs, mold in room, etc. you are stuck. The hotel will not work with you or help you because you booked through a third party. It is a waste of time to call Priceline. Priceline already has your money so they do not care about problems with the hotel. Forget Priceline and call the hotel direct; you will have more options.

The room was cheaper on the hotel’s website and nowhere near a beach in Clearwater. Like everyone says no refund and you might get a $25.00 credit. This is unacceptable and they just choose a crappy hotel even though you’re thinking they are going to give you a deal, NOT!!! No discount at all. Last time I use them.

I was looking at the Priceline site on June 4th to rent an auto. I reviewed the weekly and monthly rates if I went to New York. I stopped my search, closed out all files, and turned off my computer. On June 5th, I was charged $1,259 (pending charge) for an auto rental. I phoned customer service and told them it was a mistake, that I did not intend to rent a car. We discussed the fact that I should not have been charged until I actually picked up the auto. On June 7th, the pending status became a charge to my account. Now I am being told I was a no-show. I spoke with customer representatives from the second I knew about the mistake and every day since, but with no success. I cannot afford to lose $1,259 for nothing. I am seeking assistance for a refund.

I called in to inquire on a car rental promotion. I was greeted by a man that had an accent so thick that I couldn't make out but every 3rd or 4th word and he spoke extremely fast. As I was telling him to slow down, he wouldn't listen at all and just kept rattling off what I think may have been a disclosure of some kind that he was making sure he did so that he could get on with his lying. My guess is the managers don't care what they say as long as the disclaimers are being read.

I subscribe to the Entertainment Guide, nothing but love there. But inside I noticed I get a $20 credit toward Priceline's Name Your Own Price. Awesome... I'm going to Plant City next month, sure I'll play. But when I put in the code, first it tells me it's not valid with the account I'm logged into… funny, I wasn't logged in. I contacted CS and the person said I had to log in, so I did. Now it says the coupon is expired. It doesn't expire for another 5 months. I contacted Entertainment and I'm waiting for a response.

Well, I booked a flight with priceline.com that CLAIMS to be lowest price guaranteed! The very next day, a friend of mine found a cheaper flight on the airline website itself. And when I called Priceline, the SUPERVISOR said "it’s been 29 hours so we can’t help you." I was a first time customer, and I thought it was so rude! He then went on to tell me he doesn't think I really go a lower price. So I gave him the website to look it up himself, and when he did, his answer was "Oh well, I don’t know how they beat our price but sorry!" What an **. They do not care if you are a 1st time customer or anything, and apparently they are NOT THE lowest price. So please always check the airline itself before buying anything from here. They would not refund the tickets for me or give me the difference. They did nothing, and they lost a customer and hopefully more from this review. So rude!

I received my American Express bill with a charge from Priceline for $97.28 for a hotel I did not book, in a city where I have never visited, nor intend to visit. I have never used Priceline and never would consider using Priceline because I want to know the name of the hotel I'm booking before I book it. I have disputed the charge with American Express, but Priceline is holding fast to their story that I booked this hotel. In their response to AmEx, they provide evidence of the charge including my name and address, but Card Holder Phone number that is not my number. Has anyone else had this problem with Priceline? This is a scam!

I used their site to name my own price for a hotel in Williamsburg, Colonial area. All the hotel brands they listed under three stars were well over $130. They booked me five miles outside the Central area in a hotel that wasn't on their list, and they had the nerve to book it at the hotel's day-in day-out price. When I called for assistance to express my unhappiness, they just kept reciting terms and conditions. I will never use them again and would caution anyone else not to use them.

I recently attempted to make a rental car reservation through this company. The send indicator never showed as going through completely, and I cancelled out of the transaction. Got a surprise later in my email showing I had made a reservation which can't be cancelled or changed. Tried to e-chat and explain what happened, but all I got was, "We informed you before that this reservation couldn't be cancelled or changed." Later, I got a smart-ass email with their terms link in it. I will use this reservation this time, but I WILL NEVER USE THESE PEOPLE AGAIN, AND I WILL TELL AS MANY PEOPLE AS POSSIBLE TO BE WARY OF DOING BUSINESS WITH THIS COMPANY.

We booked a trip with Priceline (the lowest price guaranteed). Yeah right! The next day I looked up the same hotel for the same days ($30 cheaper). I called and they said to get a lower price that is guaranteed, you must call within 24 hours... We were off by a couple minutes and they refused to help... I said nowhere does it say you must call within 24 hours! They said it's in frequently asked questions. Who reads them unless you have a question? Bottom line, Priceline does NOT guarantee lowest price!!! Plus their customer service stinks!! Please read everyone's complaint before you book through Priceline because I am sure you will change your mind.

It's simple: I called Priceline and cancelled two rooms and re-booked two rooms in another part of the State since my son's baseball games were rescheduled. We were headed to Bend Oregon for a tournament and plans later changed. I cancelled in March. I cancelled two rooms, and they sent me a confirmation. The confirmations said reservation's cancelled but did not give specifics to rooms, type, or anything mentioning rooms.

I have been a customer of Priceline for many years but after my last experience, I will never, EVER use Priceline again. The next day after I booked my reservation, I discovered that the hotel website offered the same room for $60 less than what I got through Priceline. I sent an email to Priceline to inform them of this and got a response informing me, "You must call us prior to midnight the day before travel if you have a valid Best Price Guarantee claim. Please call 1-800-PRICELINE if you live within the U.S. or Canada. If you are outside of the U.S. or Canada, please dial 1-212-444-0022. You will also need to have the description and details of where you found the lower price, since Priceline will need to verify the price and availability, and please be ready to enter your trip number when prompted, so you may speak to an agent."

Do not trust this web for booking air tickets or vocational package. I have worst experience both times. You will never get a correct reply from their customer service or from their supervisor. Do not trust their future travel or bonus cash coupon. If you insist to apply, they will cancel your booking and you're stuck with your money. Do not trust their action. For example, if they say, "We have sent you the email for cancellation right now," it will never come to you. However, you will get the refund whenever they like to send it to you.

Priceline committed fraud with their Name Your Price bid scam and I will report this. I have used Priceline for years and I have done the bidding before. I never got up to 60% discount, but I got a better price than the listed price for the hotel on your site. This experience was a scam. The 2 1/2 star hotels stated the average rate was $300 a night. I bid $165 and won a Best Western that Priceline offers all the time at $154. How can you charge me more than your standard rate? That is no additional discount. I called and complained and should have disputed the charge with my credit card company for your false advertising.

This is the worst company that I have ever rented from. I have booked a car with Priceline and due to bad weather (tornado and damage in the area), my office was forced to move my flights. I contacted Priceline and Hertz and now I am told that it's my problem; "We cannot honor your reservation. Cancel or reschedule." If you are thinking about booking any travel through Priceline or Hertz, I suggest that you do not do it. After they get your money they do not care about you. I called into customer service and the people were reading from a script and when I asked for a supervisor, I was told I could write a letter to the Priceline Corporate office but was told that Priceline will not do anything to help. This is the worst company that I have ever dealt with.

I have utilized Priceline for years pretty successfully. I now realize where the problems can be. They will not back up what they sell. I ordered a hotel in Georgetown - Foggy Bottom area of DC and got a hotel in Dupont Circle. They had a separate tab for Dupont Circle which clearly is where the Renaissance Dupont Circle should be located. I looked at Google Maps and the hotel is located in an area between where the two maps are for Dupont and Foggy Bottom. I told them this was misleading and inaccurate. They told me, "Tough luck!" Clearly, the scam is that my time is not worth fighting this obvious bait and switch. I won't use Priceline ever again.

Yes, I bid on a hotel in Youngstown North (Girard). I was very careful to note there was only one hotel meeting the criteria of 2 1/2 stars in the Northern part of Youngstown. The express bid price was $96 so I decided to try to make my own bid of $90. If I didn't get it, well, at the very least I tried. Anyway, my bid was accepted; however, it was not north... it was west. In big blue bold letters, they say it is West, then in much smaller black letters they say "Youngstown North".

Never ever do business with Priceline.com! Their system is designed to screw you over. They allowed us to purchase a room at 7 pm, while requiring check-in at 1 pm the same day as if we could go back in time! Due to the missed check-in time, they canceled the 4-day reservation and kept the entire fee. Please share with your friends; don't let it happen to you. I just shared this exact message with my network of over 25k friends. Please pass it on.

We were charged a 3-day hotel booking fee through Priceline. When we checked out of our hotel and received our bill, it was actually $81.00 cheaper than what Priceline paid. We contacted Priceline and they said the hotel was not supposed to have given us a bill showing the discounted room rates. So basically, Priceline pocketed that $81.00 for themselves and informed us that we could not get a refund because it was the hotel's fault. I will not be using Priceline again. I hope this will make people aware that Priceline is ripping individuals off. Ask for your bill before checking out to verify what you are being charged for.

I booked a rental car out of Norfolk airport with Priceline using Avis. I got a good rate on what I thought was a fully paid car of about $235 for 9 days. When I went to rent the car, Avis said there was another $60 in taxes I had to pay when I thought I had paid everything. I think this is deceptive marketing.

I had been looking for a low price for my itinerary. I looked at many sites and came across Priceline. I heard only that Priceline lets you make a bid on what you want to pay and want online. Many sites that are commercial sites ask for credit card info when you make an account with the assumption that at some time with full information, you would make a purchase. So I signed up for a Priceline account. Then I started searching for my itinerary and hit the Make A Bid dial and put in an amount. It showed my request for airports to leave and arrive but no times. So I thought that I had to go to the next window to see the proposed times and flights. But instead, I was given a time after it already printed "Your offer was accepted."

They advertised falsely. I went to book a hotel under the quick deals category, choosing at 3.5-star for $79/night to find out at the end of my purchase the price had changed to $101/night. I phoned to complain. I was put on hold. I complained to another person and was put on hold again. I was basically told I was a liar and that the hotel is $101/night (see attached print screen). Basically, I wasted an hour of my time and got nothing but an overpriced 3.5-star hotel.

I contacted Priceline to let them know that I did not mean to check a certain location on the map when trying to book a hotel in San Francisco. Hotels this weekend are very expensive; therefore, I have bid over 10 times looking for a deal in the area. Prior to the bid I won, I put a bid for $100 near the airport. I thought if I could save a couple hundred dollars, then I would commute into town. It was declined. My next bid was for Lombard and Union Square and I put $200 in. Well it comes back that I won, but it was for a hotel near the airport. I would not have paid $200 for a hotel near the airport. I tried to explain that to Priceline, asking them to review my last bid. I also mentioned that this hotel currently is $200 on their website; therefore, it is not a deal. I said that I would just take a credit and bid that money on a different hotel. After keeping me on the phone for 30 minutes, they were not willing to do anything about this. I will never use this site again.

On March 6th, I reserved a rental car for Amsterdam - Schiphol Airport, June 18th pick-up. The car was confirmed under confirmation #**. On March 7th, my AMEX was charged $120.00 with the balance due before May 21, I believe. I was contacted by email several times by Rentalcars.com to re-enter my AMEX card as they claim will not be valid at time of travel. That is ridiculous, and I had attempted to contact Rentalcars.com for clarification several times. They sent me a statement of balance claiming the initial payment received was only $75.00. No it was not. It was $120.00 as in the confirmation from this company and credit card statement by AMEX. I called and complained, and a man (Mohammed) indicated that he'll investigate and would call me back with the correction. I am still waiting for this call and the voucher for the vehicle.

In Dec. of 2012 I booked a rental car with Budget through Priceline in Manzanillo, Mexico. The bid was $160.78. I thought good deal, maybe Mex will be a cheap vacation. Upon arrival at Manzanillo airport, I was confronted with a bill for $427. I argued a little, but with the language barrier and not wanting to ruin my vacation, I wrote $160.78 at the bottom and signed. Priceline has denied my claim, stating that the bid is just an estimate. Ha, this is pure misrepresentation, and be warned, do not do business with them.

At the end of April 2013, I started looking at hotels via Priceline.com to stay in a hotel for the end of July 2013. After a period of time of looking at the various hotels listed, I decided to use the name your own price option. Prior to selecting the name your own price bid, within my search options, I had set the number of party to four adults. Also, prior to selecting the bid option, I also purchased trip insurance in case I was not satisfied with the room choice. When I received the confirmation from Priceline, the room I received had only one king size bed for two adults. Within minutes, I contacted Priceline and told them of the error. They said they would try and change the accommodations from a king size bed to 2 double beds.

I wish I had read the reviews before I purchased my tickets for over $1,000. Priceline offered an airline and car rental package indicating that you could choose when to fly. I hesitated but thought I would have the flexibility to choose my times. However, after paying, they sent an itinerary with the worst possible times to travel, arriving at my destination as late as 1am and I have to go to work the following day! I called to complain but they said that I agreed to the small print that I could fly from 5am to whenever, which is completely deceitful. I am absolutely fuming. I have bought airline tickets online for several years and this is my first bad experience. Use this service at your own peril. They will never get my business ever!

I found a car at a total price I was happy with on Priceline.com and filled in the form. However, prior to clicking the purchase button, I did a little due diligence and got online to find some reviews. Wow. I've seen some services get knocked before, but nothing like Priceline. People absolutely hammered them! And a lot of people did so on the very same complaint - no ability to cancel after booking. Another review told of a delayed flight, and the rental car company let his car go to someone else with no option for another car; yet Priceline still charged him and would not refund him. Hey, stuff happens; planes are delayed, flights get cancelled, and plans change. Why risk losing hundreds for a $60.00 discount? Sorry, too much risk and not enough benefit.

On 3/24/13, we bought round trip tickets from Los Angeles, California to Bergen, Norway to fly out on 5/11/13 with specific request to have a window seat for my wife due to her health conditions. It was my reason for early booking. Until today, 4/30/13, we had no confirmation from Priceline about our seats (after 5 weeks). I called and they said sorry for not having reserved the seats earlier and there was no window seat left. They said it was because they could not keep track of everyone's reservation, and also lot of people had reserved their seats before me. This is just an unacceptable excuse from a company that does not care about its customers.

I just booked four rooms in Nashville through the bidding process. In the Nashville area, there are 15 areas to pick from. I picked Downtown Nashville Vanderbilt area. I "won" four rooms in the Opryland Metro area which is nowhere near downtown! I immediately called Priceline and they were rude, unapologetic and refused to correct the issue. Their reviews for the hotel they gave me all say that the hotel is owners near downtown and Priceline needs to correct their website. The hotel is not listed in the downtown area, but they say it is in their "shaded" area! I will never use Priceline again! I am now out almost $500 and my daughter's 21st birthday is ruined!

I purchased from Priceline for $212.66 a rental car, plus another $22 collision damage insurance on trip #** with my cell #**. I have used Priceline often. The rental car was for April 8-10, 2013 from Atlanta Airport through ACE rental car. My flight arrived late and when I got to the counter, ACE said they sold the car to others. Since that night was the finals of the NCAA men's basketball and the week of the master's golf, it turned out that all 8,000 cars in Atlanta from all companies were sold out. Priceline told me tough luck, no refund. I am sure this is not correct as I doubt you would treat loyal customers this way. Kindly issue a refund to my credit card that ends in ** where Priceline.com is listed as having charged me $262.44 and another charge for $22, where each has a transaction date of April 6, 2013 and April 7, 2013. Priceline says no refund.

Priceline booked the hotel without my confirmation. They billed my credit card for more than the hotel was actually charging on its site. Priceline refused to make the adjustment. They also booked the hotel without showing me what hotel it was or to what requirement I needed.

I booked through Priceline and got 3 confirmations of reservations. Days before the journey, I cancelled 2 reservations and kept 1 which I used. When I landed in the hotel, I was told that I had a reservation the previous day as well. Shocked, I called Priceline back and they came up with a zombie reservation I never got any email for and charged me for it. They refused to refund me for a reservation I never made. Priceline is a cheater. Never book through them. If they have a buggy system, they penalize their customers.

I made a hotel reservation with Priceline on April 15th and had to cancel, as we did not like the hotel we booked previously. We then cancelled and requested a refund. I was very impressed with how quickly we received our refund, one business day, totally AWESOME! I would NEVER book another hotel with hotels.com as they have over 171 reports filed against them. Had I known that, I would not have made a reservation with hotels.com but instead with Priceline. Thanks Priceline for honoring your policy. People must remember that what goes around comes around.

I purchased my entire vacation to San Diego via Priceline.com. After paying for the rental car, I noticed the dates had changed to the date of purchase of the reservation! In other words, the date of pick up was the date I booked it, which I certainly did not enter while making my bid. I noticed on the final page of the booking, Priceline.com does not list the booked dates for your review. Instead, you are told to "bid now." If the dates are inadvertently changed, or if Priceline changed the dates in error, you are stuck with the problem. Their customer service is unhelpful and unable to do anything other than offer a $5 voucher for future travel. Seriously?

After I paid $28 a day for a car, they sent me a link for $18 per day. After calling and waiting on hold for 30 minutes, they would not honor the cheaper rate. It’s like they were just rubbing in that I overpaid. They have no sense of customer service and loyalty. I will not buy from them ever again. Both customer service representatives were rude and unapologetic! Never again!

I booked tickets with Priceline for a good price. The east coast had storms the day I was flying. We made two trips to the airport as instructed by Delta. We were informed the flight would not leave until the next morning. We showed up the next morning and the flight was cancelled for the third time. We missed our event at this time so we chose not to go with the understanding of the airline. Priceline will not refund the money even though the airline could not get us to our destination. Beware booking tickets with Priceline. Storms, fire, war, anything beyond your control will not get your money refunded.

I was very disappointed - not in the room because my wife and I did not stay there. I was disappointed in Priceline. The day after we made this booking, my wife found out that her mother was in the hospital near death and so she had to immediately fly to PA to attend to her. I called Priceline and was told, "Too bad about that, but we have your money and we are keeping it. You have no recourse." I was hoping for a rain check or something like that, but the Priceline customer support person was totally unsympathetic and unhelpful. That made me realize that Priceline is not such a good deal after all. Just one ripoff like that wipes out any other savings that I might get in a number of future bookings. In any case, I will make sure to let others know that Priceline has no heart and it is probably best to avoid Priceline services.

On April 10, 2013, I booked a round trip ticket from DCA to LAX. I selected the time frame I wanted to fly and arrival/departure airports. Everything seemed to be going well until I hit the buy my tickets! To my surprise, the itinerary I received was not even in the ball park of the time frame I requested. I contacted Priceline customer service, which was terrible, and basically did nothing but tell me I was wrong and he was right. Upon asking to speak to a supervisor, I asked the rep for his name or ID number which he refused to give me and put me on with his supervisor Jack.

I booked a room and was offered a rental car rate that seemed good. Once I paid for the room, the screen popped up offering a rental car. I normally book direct but since the price was okay, I did it through Priceline. We had a family emergency and now we won't be going to Vegas next week and were able to cancel the room but not the car! I called and each time they said the same thing, "No refunds." Of course I will never deal with them again and just might call Amex to refund the money for me. My credit card company always has my back. They might just eat the amount and credit me back as they have done in the past with difficult companies. I'm still pissed though! If I don't pick up the car, you mean you still charge me. Wow! This contract and the company behind it should be bankrupt from lawsuits by now.

I got a car reservation with Priceline for a premium care with Hertz. When I got to the counter, they said there was no premium cars left and forced us to take a luxury car. I have no choice but to take it because it is 10 at night already and if we don't take it, we can't get to our destination. They charged us an extra $200. I contacted Priceline and they advised us not to return the car for something else because the car was already contracted. They told us to call back when the reservation is over. So we called and after one hour on the phone, they said the resolution was to refund our money. They told us that it would take 2 weeks to be refunded but we never saw the money. I called again and they told us that they cannot refund the money. I tried to work with my credit card company to get refund, but no luck. Please don't do business with Priceline! They are horrible!

I went to purchase a ticket for my daughter to go to Honolulu, HI and was searching sites. I went to Priceline and saw the "name your own price" and decided to give it a try. Well I put in the departure city and the arrival city (typed out the words Honolulu, HI) and was sent to the next page where they then gave you 3 departure airports to choose from. I chose the one I originally typed in. There was only one arrival destination on the top right hand side, which clearly said Honolulu, HI. I filled out the form, put in my credit card info, named my own price, etc., and hit the purchase button. However, it stopped me and asked me in big red letters to check off an arrival destination. So I went up to the right hand corner, checked off Honolulu HI. I did purchase the insurance and read the rules for it and hit purchase. I waited a minute or so while the "negotiator" was dealing with vendors on my behalf to find me up to 40% off my ticket guaranteed.

I had booked 2-rooms in Sedona, AZ with Priceline's Name your Price for a day. This is part of a trip for which I have additional booking with Priceline for rental car and hotel in a different location. At Sedona, a friend of mine was to join me and hence the 2 rooms. Unfortunately, he has to suddenly fly half-way across the globe due to a medical emergency in his family as they live there. He will not be able to join me in Sedona. So, I called Priceline customer service (which is in Mexico) and explained my situation. I told them that I will be retaining all of my reservation except for the additional room for a day at Sedona. I politely requested them to help me and cancel that room due to this unforeseen situation.

One of the ways hotels get around Priceline deals is that they don't tell you upfront what the extras are going to cost. They do warn you that the hotel may charge extra for items such as parking and internet, but because a bidder doesn't know the cost of the extras, the ultimate cost may be no deal at all - just what you might have paid anyway had you gone directly to the hotel and may often be quite a bit more even though your bid seems to be a great deal. I had this experience with a hotel in Washington, DC. Surprise! $40 for parking per night and $20 for internet per day.

Never ever use Priceline - they'll take your money and don't care. We booked a hotel in SF. The site implies that you have room choices but you don't. We booked thinking a simple double bed request would be no problem. We immediately called the hotel to make sure we could get a double bed; they said we had to go through Priceline even though these rooms were available. We called Priceline, and again they said, "It shouldn't be a problem; just call the hotel the night before." The night before came and the double beds were sold out, and our room is a tiny queen which we could not use at all. Customer Relations, what a joke name, was ridiculous. All they said was, "You completed the forms, so we are charging you for it." They wouldn't move us to another hotel where they would make the same fee. They didn't bother to help us change to a simple room.

In December 2012, I booked a hotel for 5 nights for end of October 2013. The $611+ was taken out of my account the same day. End of March, I found I may not be able to be there in October so I called to cancel the room, giving them 7 months warning! They say I cannot have a refund! I know for a fact that the hotel is fully booked for those days so basically when I cancel, that room will be free for them to book again which means they will be paid twice for the same room. How can this be right? Is there nothing that can be done to get a refund? Is this legal for them to steal money?

I booked the above luau through Priceline at the Royal Kona Resort on March 2, 2013. I confirmed the reservation as directed on the voucher. Upon arriving at the resort, I found the parking lot completely full. I asked the attendant where to park and she told me to ask someone else. Like who? I suppose one of us could have attended the luau while the other drove around the parking lot, but that wasn't the implied service. I called Priceline, talking first to customer service and then to a customer service specialist who topped the first rep by apologizing 10 times more. Handling the problem, not solving the problem.

I booked a trip for March 15th and 16th in San Antonio to compete in the Texas Strongest Man (I finished second) and for March 17th, 18th, 19th in Corpus Christi with my family for spring break. The hotel in San Antonio was supposed to be 1.2 miles from the competition venue but was actually over 20 miles. But the real kicker was when I got to Corpus Christi and found out that my dates for there had somehow changed to February 17th-19th. So I called Priceline who told me no refunds! No help!

The sales staff are not able to do anything. I made a mistake of booking one night instead of two, and they want to charge me an additional $25 to stay an extra night? That is absolutely ridiculous. I've been on the phone with them for more than an hour, and all they do is keep transferring me to different departments with no ability to do anything! I will never use this company again, and I will make sure to inform my friends and family. I know websites like these have restrictions, but Hotwire is such a better site! They care more about their customers. Who would be against a customer who wants to book an extra night and give you their money?

I went online a couple of weeks before my vacation and rented a car through Priceline.com for $362.84. The trip receipt I printed out says compact car, Ford Focus and shows a pic of the Ford Focus or similar. When I arrived at the Alamo car rental store in Charlotte, shuttled from the airport, they told me my car was a small 2-door car with no real trunk and that all compacts were the same. I was upset but paid the upgrade fee, which brought my total for the week to over $500. When I went out to the rental car, it was a Ford Focus just like they showed in the pic. This is a bait and switch. I will never use Priceline again. I still have the printout showing.

I was having trouble getting a decent room in Downtown London for five nights, so I put a bid in for Priceline for a 4-star property at the total of $950. They gave me a hotel that was specifically listed in the Priceline examples of a 4-star hotel and I did not want to stay at this hotel. I immediately called their customer service to let them know I felt that if this hotel is specifically listed as 3-star hotel, then awarding me this hotel when I had a four-star minimum was unfair. They said these were examples only and I had to take whatever hotel they awarded me.

I made an online reservation through Priceline to pick up a car in one location (Telluride, CO) and drive to an airport and return the car there (Montrose, CO). When I received my email confirmation, they changed the drop off location to Telluride. Obviously, this cannot work out if I am flying out of a different location. Within one hour of making the reservation, I called them to try to change or cancel. They refused to do either. I spoke to the local Hertz rental agent, who while very nice, said there was nothing she could do.

Priceline really does not provide choices that they show in their popup ads during the processing and request for hotel reservations. They asked for credit card information, showed new hotels then after processing my credit card, selected an inferior hotel. I tried to cancel the reservation and they said there was nothing they could do and that was their policy. Actually, their policy read that I could cancel prior to check in, but when I requested a newer hotel, they became inflexible and totally avoided resolution. There is no resolution.

Priceline appears to be engaging in the practice of taking customers' money when their website inaccurately places wrong dates on bids for travel. This happened to me and customer service was no help. I have escalated it to the executive office and sent a formal complaint to the Attorney General of Connecticut.

My husband bid for a car and Hertz accepted the offer. It seemed like a good deal at the time, but when we got to the airport, we wanted to have me be the primary driver since I get car sick when we travel curvy mountain roads. Priceline would not allow me to be the primary driver despite a 10-15 minute call explaining the problem. Hertz would not agree, saying they had no choice because of the Priceline contract. It was not clear before that the person who placed the bid needed to be the primary driver. Hertz said they would allow me to drive also if we paid an additional $13/day, adding another $91 to the rental cost. Not worth using Priceline because of all the hassle. You get what you pay for. I noticed a number of other people had the same problem. We were not asking to change the contract, just the driver.

I booked a three-night stay at a Best Western in Deland. The price was $74.99 each night. When it came to check out, they charged me $125 for the second night and then $135 for the third night. Priceline told me I got what I paid for. They said I did not book with Priceline at all and that I booked directly with the hotel (dump). I have the confirmation from Priceline that the hotel was booked and congrats on getting it for $74.99. Now, all Priceline will do is give me a $50 coupon to use toward my next booking with them and has to be used by June 30, 2013.

This was the worst customer service experience I have ever had. I was on the phone for 2 hours and 45 minutes trying to resolve my problem. I was transferred a total of 10 times within that period; first by myself, then with a representative from American Airlines. After trying to change the name on a ticket I was trying to cancel, I was transferred from one rep to another and from department to department. They finally said they couldn't do anything and the airline would have to accommodate. So I was transferred to American Airlines. After talking to the rep at AA, he had to call Priceline back and go through everything I had just gone through with me on the other line. I think it was ridiculous that I was charged a booking fee, a change name fee, and another fee for dealing with Priceline; especially since I purchased insurance.

This morning, I booked a room at the Westin Michigan Avenue. When looking at the description, one of the amenities indicated was valet parking. Based off this, I bought the room. After receiving the confirmation, I noticed that there was a $59 parking charge that they failed to mention previously. My question is why would you not state overnight parking charge in the description? I immediately called Priceline where I was transferred to the worst customer service person I have ever had contact with who claims her name was Eiane. Obviously, they outsource their customer service as this person responded with scripted answers. Not once did she offer an explanation why they wouldn't specify a parking charge prior to committing to buy the hotel, but somehow they have no issue with putting it on your final receipt. Furthermore, they refused to cancel the hotel. In addition, they told me I should've called the hotel to ask them if they charged for parking. Priceline is a horrible company who does not care about customers. I will never go back and strongly urge people to use different sites that appreciate the people who put them in business.

I have been booking travel for our company for years now and have spent a good deal of money with Priceline. I have used all of the online booking agents like Expedia, Travelocity, Hotwire and Priceline. Recently, I booked a hotel reservation with Priceline. The trip plans changed and when I called Priceline to change the hotel dates, they would not help me at all. When I need to change a hotel reservation with Expedia, Hotwire or Travelocity, they give me my money back or coupons for future travel. The customer service reps from Priceline were unwilling to assist me. I would not recommend using Priceline until they start treating their customers better. I am never going back to them.

I have been receiving emails at a rate of 1 every 4 seconds asking me to take a Survey Monkey survey. Beware.

I was sent a schedule change so I decided to cancel my reservation. I was first of all transferred from department to department and on hold for 10 to 15 minutes, which ended up to totaling 58 minutes (then only because my battery died). I then asked for a supervisor and was told that there was no supervisor I could speak with and that I could write to an office to complain. This service was horrible. Priceline run people in circles, then to be told there is nothing that can be done. Priceline is a horrible online company. I will never ever do business with them again.

I used Priceline's "buy it now" feature, and it changed my dates automatically. I intended to buy it for 4 months ahead. Priceline website disillusions you by saying, "You pay this much for this hotel by paying now," but it doesn’t state clearly that the rates are only good to a stay within 3 days. When I called, customer care representative, Teresa **, didn't want to help. They are a bunch of crooks!

I was told my card wasn't charged for the Insurance that I canceled. And I was charged twice for the insurance. This is ridiculous!

As you can see on BBB.org, there have been 2,936 complaints against Priceline, and that's just one site! You can see just how many complaints there are on the "Ripoff Report." You may ask yourself, why are there so many complaints against a company that is service-based? First of all, I can truly say, "they do not care about me as a customer," and apparently, they don’t care about thousands of others! I have had an issue that I've been trying to resolve for 2 days. I’ve made multiple calls & sent emails. It has to do with star ratings & you can see thousands of other customers have had similar complaints. I won’t go into huge detail, other than I booked a 4-star hotel & when I won my bid, I did further research on the property. I found Trip Advisor & Expedia both had it at 3½ stars; 4 other travel websites had it as low as a 3-star hotel. This upsets me greatly! The 2 leading travel authorities show it as 3½ & 4 other sites show it as 3 - there is a major problem!

I arranged to rent an economy car in Phoenix for 4 days for $388. Shortly thereafter, I saw ads on BookingBuddy for as low as $189. Even Priceline was $231 on BookingBuddy. I called about their "price guarantee" and was told that that was only good if they could re-book my car through Alamo. So the price guarantee is bogus and I am stuck paying $200 extra to rent a car for 4 days. I will never use Priceline again. They are thieves. There should be a class action suit against them.

I made a hotel reservation, became sick, called Priceline to get a refund. The person told me they had to contact my doctor's office first before they could do anything. They called the doctor and then told me they had to charge me $25 per night on a $40 per night room. I told them I would fight this as they should not have contacted my doctor if that was the case. I wrote to them and was told, "We have made arrangements for you to speak with a manager." When I called and asked for one, I was told they don't let customers speak with managers and sent me to the "Customer Relations Dept". I spoke to a rep there who told me it would take 1-2 days for them to look into this.

I made reservations for 4 nights to stay in a hotel about 100 miles from here. I also bought "trip cancellation insurance" just in case something happened. I was, however, unable to read the fine print because, when I tried to, the site was down and I got an error message. But I needed to make the reservation and I figured that if I paid the premium for cancellation insurance and then I had to cancel my trip, I would be covered. We had a severe snowstorm and I was unable to make it over the mountain pass as it was closed. I immediately contacted the hotel and told them I wouldn't be coming and to cancel my room. The hotel told me to talk to Priceline about it. Priceline told me to talk to the company who actually sold the cancellation insurance. They told me I was out of luck and, even though I didn't stay in the room at all, I would be charged the full price for all 4 nights. They said I would have had to have been sick to have my trip cancelled. So much for being honest! Do not fall into this trap with Priceline. I will never use Priceline again.

In November, I made a reservation for a rental car in San Diego off of Priceline. It was paid for on my charge card several months ago. My husband has to have a procedure and we will not be going to San Diego. I called Priceline to only change the driver from my husband to son-in-law, who will be in San Diego for the same function I was going to be attending. Priceline said there could be no changes whatsoever. I said I am only changing the driver, nothing else. They told me it could not be done. I called Budget Direct and they said their contract with Priceline does not allow them to make any changes.

I made reservations through Priceline. I was supposed to be staying at a hotel in Richmond, VA on the evening of Feb. 1, 2013. When I arrived, I was shown that the credit card charges for the room were declined and I noticed that it was on a MasterCard. I told the gentleman that there must have been some mistake, because I placed the reservations on a Visa. He told me that he would attempt to run the charges again and explained to me that it was Priceline's credit card that was declined. Priceline charged me $64.06 for my stay. Thanks be to God that they had a room available and that I actually had the money to make another reservation. The room was only $51.52.

I bid on a hotel on the Priceline website, and they indicated that the hotel would have a 7/10 Priceline hotel guest review; however, I booked in the Radisson Lord Baltimore which has a 6.5/10 hotel guest review. After doing further research on TripAdvisor, I am more convinced that this hotel has a cleanliness problem (e.g. hair on the pillows, food in the trash can when you check in, dirty sheets, etc.). Additionally, the elevator is often not operable and dangerous to ride (as one customer had to pry themselves out).

On January 27, 2013, I made an online reservation with Priceline for a room on the 28th, for the Red Roof Inn on Merchants Drive in Knoxville. The hotel confirmation # was **. When I arrived at the Red Roof and showed my confirmation, the Front Desk Manager showed me that it was for the Red Roof, West, in Knoxville, about 20 miles away. However he said that all we had to do was transfer the reservation, since it had already been billed. He gave me an 800# that was supposed to reach a live person. After going through a maze of recorded instructions, twice, it was obvious that I could not speak to anyone at that number.

I looked up info for hotels in Sonora, Texas. And yes, I know for certain I put in “Texas.” Priceline did its shuffling around and presented available hotels and prices. I saw one for reservation with Best Western. It looked nice, it had good reviews, good price, so I made the reservation. The confirmation arrived in email so I printed it out and started looking the details over and noticed they had somehow switched me to Best Western in Sonora, California! I called the hotel within minutes to cancel the reservation because it was a mistake. They said they are unable to do anything about it; I have to go through Priceline. I called Priceline within 15 minutes of making the reservation and explained the mistake. I felt as though canceling the reservation would not be an issue because the dates were still 2 months away, plenty of notice. In short, Priceline's attitude was tough **, you’re not getting your money back. If you want to be ripped off, use Priceline!

We are 2 adults and 2 kids and booked a room using express deal. When we called the hotel to check the reservation, the hotel said it can accommodate only 3 people in the room including kids! Priceline is not ready to cancel/change it. We are really stressed out. I wish I knew it before booking. They don't have any option to specify number of kids. I think they are deliberately left that option out to mint money. We always use Priceline to book airfare but not anymore. I'm done with Priceline now.

They overbooked but did not refund everything I paid - just half of it - which makes me feel so bad.

Last October, I rented an SUV from Priceline for February for approx. 3 weeks. I needed it to be AWD because we were going to be going in the snow. Yesterday, 30 days before the rental date, I called to confirm the vehicle would be AWD or 4WD. I was told they (Budget is who Priceline made the rental through) couldn't guarantee an AWD/4WD vehicle and that I needed to request that at the counter when we pick it up. That won't work. We are going to the mountains the next day. When I told them I wanted a refund, they said the contract was non-cancellable/non-refundable and cannot be changed. They clearly have no customer service. They have people in the Philippines that recite the same clause.

I will never again use Priceline to make a hotel reservation and would caution anyone against it. The savings are minimal and the hassle is massive. In fact, I was charged $6 more for my 4-star hotel in midtown Manhattan than booking directly. I got the worst 4-star hotel of the 239 available from a ratings standpoint. How it was 4-star compared to others - no idea. But worst beyond overpaying was no guarantee I could get 2 double beds vs 1 king. I'm traveling with my 15-year-old son. I will put a damper on the entire "once in a lifetime" trip if we have to share a king bed. Awful.

I've used Priceline.com for 8 years now. I have been fully aware of the bidding, policies, practices, and overall process until today. All users of their site be aware that the initial pages they are now using will trick you into thinking you'll get to bid as in the past, but now they have designed a deceptive web page that is actually an "I'll pay that" page. Here is what I mean.

I went to Priceline to research airfare and a rental car for a trip to Palm Springs from SFO. While searching tickets, I got an ad that suggested I check out a very low air ticket and car package. I clicked on it and it asked for my travel info which I submitted. Then it wanted a credit card to continue. I put in the credit card, assuming it was part of the process but would not be billed until I accepted the deal. Then I clicked on a button titled "Pick Your Airline" but, to my shock, I was not given a choice of airlines. I was given a final itinerary which could not be cancelled or changed. The times did not work for my trip but I was stuck.

I booked 2 cars through Priceline from Fox rent a car in Las Vegas. Worst experience ever. They charged insurance in advance and ended up being told by the rental company that insurance was not valid - I had to get from them. Turns out Priceline said theirs was valid and refused to refund. I ended up in the phone with Fox rental and Priceline for 2-3 hours and still didn't get the money refunded by either one. Never will I do business with either one of them! Don't do business with them. You will end up paying more and wasting a lot of your time!

I bid for a hotel through Priceline. I thought I was getting a reasonable deal until I found out that I would be getting charged separately by the hotel for additional fees, $30 per day plus tax in resort fees. I called Priceline customer service representatives, who couldn't have cared less since they already had my money. I first spoke to someone who hardly spoke English, and then I spoke to his manager. Both service representatives stated that Priceline doesn't know the exact amount of the resort fees, since you won't know which hotel you're staying at until your bid is accepted. This is complete nonsense and is a total fraud. Priceline knows precisely the hotels with which it partners, and can easily give a range of prices of mandatory fees for which its customers will be responsible, so that potential Priceline customers can amend their bids accordingly.

I made an actual reservation, not placed a bid. As soon as I received the email confirmation, I noticed that the reservation was for 3 nights and not 2 nights as I meant to do. I called Priceline immediately, and I mean I dialed the phone about two minutes after the booking was made. Priceline refused to change the booking to two nights unless I paid them $225! This is more than the cost of the hotel for two nights ($150). I have made numerous reservations through Priceline since nearly the time they started in business, but I will never again book anything through them. I don't want to do business with a company that treats loyal clients this way. Just now, during a cursory search of complaints against Priceline, I found out that this kind of treatment is pretty standard for them, which surprised me.

We compared rental cars with Hotwire - it took forever to get a customer service rep and I must admit it was hard to understand; it sounds like they outsourced to India. I asked why it was so much higher than Hotwire. I never got a real response. Also, I asked about the extra coverage on the car (just to be on the safe side). This person was not aware nor could provide me any info! And after trying to get an answer, he told me I should use another provider. Well I did. I used Hotwire - no games, no gimmicks, and I was able to talk to a rep without jumping through 50 hoops or pushing 20 keys on my phone to talk to a human being - Priceline is at best a joke but most likely a scam!

I was looking at prices for plane tickets from Charleston to San Diego. I looked on Priceline.com and looked at the option of "quote your own price" with no intention of purchasing a ticket - just to look into the dates and times of the ticket. I selected the option. The option didn't state when or where it would purchase the ticket or any options or agreements before I selected the option to quote my own price. But to my dismay, once I had entered my information, the option selected a time and date and purchased a plane ticket for me. I immediately called Priceline to cancel the ticket, but they stated it was non-refundable and non-changeable. Even after emailing the corporate office, they didn't offer me any options or solution. The ticket was $500 and I will not be able to use the ticket, so I will not be able to use it in the future.

I booked a room in downtown St. Louis three months in advance for $144+ change. The day of my arrival, I found the same exact room in the same exact hotel on 4 different sites, including Priceline.com for $109+ change (over 20 rooms available). Priceline.com wouldn't honor their best price guarantee because (now get this) you only get the best price guarantee for 24 hours after your booking!? I sent online complaint through the BBB but that seems to be going nowhere. How can a company with thousands of reviews that equal out to 1 star be an A+ rated company? Call the hotels directly for best prices and customer service if that's what you want!

I was given $70 bonus cash for a free hotel stay before the 5-day Caribbean cruise I booked through Priceline. I bid an additional $50 to upgrade to a 3 1/2 star or more hotels (total fees with taxes, $75+). It said in the fine print, the room is only guaranteed for two adults but to request a different room with the hotel once the bid is accepted. The hotel we were assigned in could not accommodate myself and my two teenagers with a double queen bedroom. They said they did not have any rooms left for Sunday. They are putting the three of us in a single queen bed. I am very dissatisfied. I called Priceline's cruise division and the hotel, Sheraton Tampa Riverwalk Hotel, and tried to cancel. If they do not have an appropriate room available, they should allow me to cancel and refund my credit card altogether, as I need to get another room in another hotel at this point.

Priceline offers these categories: 5 star, 4 star, 3 star and Resort. The "Resort" category was chosen because they were all "All-Inclusive" resorts that included meals, drinks and upscale facility. There were 7 resorts to choose from in the South Cancun area. I read all of the descriptions and all were equally nice, so I decided to bid on one and would be happy with any of them. I did read that Priceline can add additional resorts that were not shown, but I did not suspect anything unusual at that time since I expected any additions to also be "Resort" category of like/similar resorts. I actually received one of the 7 I had researched and was pleased it was the Westin Spa and Resort, Cancun. Upon calling to confirm a king size bed as suggested in my confirmation email, I learned that my reservation was for the room only and that I was excluded from using any of the all-inclusive benefits.

I'm a first-time user of the site and mistakenly reserved a room. When I called their customer service department, I was left on hold for a full hour before being told that even in cases when customers make mistakes (I immediately called to correct the error), all purchases are 100 percent non-refundable. Do they really expect to run an online business where their customers will never make a keying error when placing an order? They could save some money on those TV ads and invest in a real customer service department. Happy customers come back. Pissed off customers don't and tell 50 more people not to either.

Priceline, no best price guarantee - On 12-21-2012, I reserved 3 rooms at the Mandalay Bay for $74 each through Priceline. My card was charged $94.08 each instantly. I called them (their customer service is from another world - a third world country with those funny accents) to ask why and they said that I should have read the fine print - that the $74 is for reservation only. Well another expensive lesson learned. We really don't need to use Priceline as I later found out Mandalay Bay offered a better deal of $66/night! Oh my.

I used their 'Name Your Own Price' feature and a pop-up page appeared showing other hotels that had higher star ratings for the same price, though it didn't state which hotels they were. So, sure I booked it thinking, "Wow, that's awesome; Priceline provides such great customer service." As soon as I received my confirmation, I researched the hotel and soon realized the hotel was not what I was looking for. Reviews from other sites were not so good with complaints of it being old and lacking customer service. Immediately, I called Priceline to cancel my reservation. I was very disappointed to find out that my reservation could not be canceled. The agent with an Indian accent told me the hotel would not cancel the reservation as well. But I called the hotel myself and they did cancel it.

I purchased an airline ticket and car rental package. I was all checked in and sitting at the gate for departure. Turns out I was at the wrong gate. The Delta clerk and I must have miscommunicated and the gate was not on my ticket. So lo and behold, I missed my flight. I went to Delta and they said they could get me on another flight, but Priceline would have to call them to approve it or change it. I called Priceline and waited 20 minutes to talk to someone. His response was no refunds, no changing the flight and no exceptions. He transferred me to someone else, waited 30 minutes and same response. She transferred me to a supervisor. Another 30 minutes with no response. I was on the phone for over an hour.

I booked through Priceline (the last time) for a 4-star at a specific price today. Doubletree-Seaworld, Orlando accepted that price and the bid was confirmed. I am to arrive soon and stay for 4 nights. I pulled up the property's website tonight and happened to stumble upon the $15 self-park fee disclosure - it was the first I have heard of it. I talked to Property Management who said they could do nothing because it was booked through Priceline, but I could call tomorrow to talk to other management if I wish.

I got a rental for $12 a day through Priceline. The next page offered an "upgrade" from a subcompact to a compact for $12 a day. Sure, I thought, compact for same price as a subcompact, why not? It turns out that it wasn't the same $12 a day I was paying, but was an additional $12 a day. I called up their "customer service" within 2 minutes. There is nothing they can do about it, according to them, according to Travis. Outrageous, and what is worse, they don't care. Priceline, not sure it is worth it. May be the last time I do business with them.

Name your own price conveys a very low discount, 17% - I bid $130/night for hotels in Florida. I got a hotel that was $156. I complained about the discount and they said that my discount was 28%. They changed the price at the website and told me pricing is highly dynamic. In addition, I found the same hotel, same days, etc. at a cheaper price at Despegar.com but received no answer. By the way, I spent over 40 minutes in the phone. Waiting time is over 20 minutes. So if you have problem, there is literally no way to solve it. My advice - keep print screens and pray not to have a complaint.

On Nov. 6, 2012, I went to the library to do a number of things online, among which was to find cheap airline tickets. Among many sites I visited was Priceline.com. From my search, I found out that the prices were too high for me, and then Priceline offered the alternative to Your Price. During the course of filling the forms, I was required to sign in using my email which I did. What I noticed was that in spite of the Priceline issuing me a Temporary Password, I could not get in. I tried a number of times without success and I couldn't understand why. I ended up not being able to make a purchase because I could not proceed as I could not sign in and also because eventually the computer timed out on me.

Last night I was shopping around for hotel rates for a trip to Dallas, TX in February. I used the "name your price" option and searched the area. I received a few offers on room rates, but they were more than I wanted to spend so I cancelled that offer and kept looking. About 30 minutes later, I was charged a total of $800 for 3 different hotel reservations that I did not book! I contacted Priceline and was advised that all reservations were non-changeable and nonrefundable. All 3 reservations were booked for the same exact times and dates and of course, it's not humanly possible for me to stay in 3 places at one time. Regions Bank looked at my account and all three charges were made within 5 minutes of each other.

I will never ever use Priceline again! Priceline sucks! My sister in-law who is disabled was late to the airport and missed her flight. Priceline wanted to charge $50 plus an additional $30 fee per ticket for missing the plane. Also paid for their useless flight insurance which is totally a useless waste of money! These people are horrible! Customer service sucks and many of these people can't even speak English. Anyhow, we took her and her boyfriend to the airport and Delta only charged them $50/person. Also, the insurance covers nothing! Don't waste the $16 on the insurance unless you want to contribute to the wealth of Priceline and the loser insurance company! I'm telling everybody I know not to use Priceline. And the tickets were $193/person round-trip and had I ordered from Delta directly, we would have paid only $177/person per round trip ticket! What a bunch of money grubbing, scammers! We will keep our money from now on and to hell with Priceline! I definitely don't recommend these dipwads!

Our family has used Priceline for many of our trips; that will now cease. Priceline does not appreciate its customers nor do they care about delivering a high level of customer service.

Worst travel company I've ever dealt with. Zero customer service, basically want to take your money and forget you. Luckily I was able to deal directly with my car rental company (Hertz), which came through and treated me as a normal human being. Priceline is a greedy, irresponsible company that deserves to go out of business. Soon!

Despite what this company says on their website, if the hotel booked cannot accommodate the handicapped person's needs, they will not refund your money. They lie on the website about their policy.

I made several car reservations in a short period of time and tried to cancel. When I couldn't cancel, I assumed that the reservation would self-cancel as it has always done in the past. Priceline charged the full amount for all car reservations to my credit card. I called Priceline to ask them to remove the charges but they referred to the policy that a reservation cannot be canceled. I did not realize that the policies had changed. I talked to several people at Priceline but got nowhere. I called my credit card company and spoke to a supervisor who gave me a phone number of a person at Priceline. She transferred me and after speaking to the agent for a couple of minutes, he hung up.

After they billed my card, which they weren't supposed to do (the hotel did), my hubby found out that the motel had charged it. So I was double charged. I went in to cancel and they said they would give me back half. We were down to our last dollar. It still hasn't got credited back. I am going to my bank and charge them with fraud. Our hotel is standing behind us. This is blatant theft.

I booked 3 nights at the Dayton Ramada 3-star hotel on Priceline. I checked in, then found that the hotel had no hot water in the entire building. A gas line had broken and was shut down. The desk person failed to mention this at check in! So, I called Priceline. There was nothing they could do. I couldn't cancel and move to another hotel. It appears that if you use Priceline, you are just out of luck! I won't make that mistake again. I'll use Priceline to get the best price, then I'll call the hotel and make my own offer direct with them. Buyer beware.

In my case, I paid more than I should have. I was looking for an affordable hotel in San Francisco for late October. Unfortunately, I am subscribed to Priceline deals and today I got an email from Priceline about hotel deals in different cities including San Francisco. I booked a hotel using their "Name Your Own" price service. Now I understand how that works. You name your price and the area and you don't know where you are booking until it's done. When the booking was complete, I went online and checked the reviews. Most of them were awful. The hotel itself was fine but apparently located in a bad area of San Francisco, although accidentally in the area that I picked.

I was having trouble getting a decent room in Downtown Miami for two nights so I put a bid in for Priceline for a 3-star property at $197 per night. They gave me a Spring Hill Suites at the Airport - Spring Hill Suites was specifically listed in the Priceline examples of a 2.5 star hotel and I did not want to stay at this Spring Hill Suites. I immediately called their customer service to let them know I felt that if Spring Hill Suites is specifically listed as 2.5 star hotel, then awarding me this hotel when I had a three-star minimum was unfair. They said these were examples only and I had to take whatever hotel they awarded me.

I booked a room from Priceline. I am diligent in researching the hotels before I commit my bid. I did a search of 3 star hotels in Bristol, Virginia. Only one hotel showed up, Courtyard by Marriott. I am good with that brand of hotels. I submitted my bid and the Holiday Inn and Suites accepted my bid. This is a pet friendly facility (not what I want). When I asked Priceline how I could get a hotel that didn't even show on their list, the answer they gave was that the list of hotels on the website are not all inclusive of the hotels you can get when you "name your own price". Bottom line, if you name your own price, you have no way of knowing what you will end up with! I've spent hundreds of dollars with Priceline. Never again!

When I showed up at the hotel, there was no reservation and no rooms even though I had printed out the confirmation. I called Priceline and they had me wait there until 11 pm (1 hour and 20 minutes in a lobby with 1 chair) and never found me a room anywhere near where I was or was going. I called and spoke to a supervisor and he said there were no rooms anywhere near where I was. He said he would look further when I requested a supervisor and never called me back. I drove around looking for a room until 1 am then finally found one.

We wanted a 4 star hotel and booked at a Ramada in Clearwater, FL. When we arrived, there were people hanging out smoking and drinking outside. We arrived late after a hospice visit and we woke up the next morning. We found that our bedspreads were soiled and the bathtub was filthy and while sitting on the toilet, we discovered blood stains on and around the toilet. We were not allowed to check out and receive any refund. All we wanted to do was move to another hotel and pay the difference. The Priceline rep basically said, "Too bad you booked it." Never will we use Priceline or Ramada again.

I booked two rooms at Rodeway Inn, San Marcos, TX. When we arrived, it was dirty and had been used.The room was in terrible repair with the couch being so dirty we wouldn't even touch it. There were bugs everywhere including cockroaches. The towels looked as if they had been used to clean the floor. There was a drug party in the next room and it was being used by prostitutes. The beds looked like they had been dragged from the dump, dirty and did not fit the bed. Everything in the room was tattered and torn. When we went back to the desk, they acted like they weren't even surprised and said we would not be charged for the stay and we left. When we found another hotel, we called Priceline and let them know. Priceline would do nothing! They called the hotel and the hotel told them we just left early. Our overall satisfaction was bad with Priceline and we would not feel comfortable using them again.

On my recent trip to California, I had used both Priceline and Hotwire for hotel reservations and had very different customer service experiences. Based on those experiences, it is very unlikely that I will ever use Priceline again for travel booking.

I held confirmed car rental reservation via Name Your Price for six weeks in advance of trip. Upon arrival, the rental company, Advantage Car Rental, says, "Sorry, we ran out of cars." Priceline says all they can do is cancel the reservation and not charge me. However, I have to book a car at the airport from another rental company and pay top dollar (11:30 pm). Advantage Car Rental is obviously an incompetent, miserable company but I made and confirmed the reservation through Priceline. The best their so called customer relations people can do is "We are so sorry, but have documented your issues in your file." As if I would ever do business with them again.

Buyer beware, especially those of you, like me, that have little money! I did the Name Your Price for lodging. I carefully selected two towns close to my mountain destination and a price. I got no results, increased the price slightly and got a motel. The only problem is that it is 100 miles away on difficult mountain roads. Apparently, somehow, the acceptable range from my destination was increased. I did not do this but was told I had no recourse. Let my $200 loss be your lesson. Just don't let the low price lure you in. Don't do it!

I booked a hotel on Priceline with no bid for $210.32. I had to cancel the next day due to car problems and they said I still had to pay the $210.32 even if I canceled. I could see a cancellation fee but to pay for the room anyway is unacceptable. Also when I called, they were very rude to me. Customer service is not part of their business and I will tell everyone I know how bad they were.

I received an email for last deals for Priceline Rental Car. I went on Priceline and put a bid close to what they said were the deals. It came back and said your chance for $59 was a better chance. So, I bid what I thought was the best price from what you quoted saying I had a better chance with this amount. After paying and looking at the total, I thought it looked pretty high. I then did another bid to make sure they gave me the best price. I put in $30 for the same checked box "economy". It took the $30 offer! I am now paying 25 dollars more per day and that would be a big difference in my total for 4 days. I tried explaining to the customer service the situation and the fact that you have on your website, that if you find a lower rate, you would be given that rate and 25 dollars. I don't care about getting 25 dollars, I just want the fare that I should get as it is the lowest price! This is very bad business and I will never deal with Priceline on anything!

I purchased two tickets to Las Vegas and was unable to go because of a sick pet. I called Priceline and was told that my ticket was non-refundable (even though I had purchased insurance on both tickets). The would keep my ticket valid until September 2013 but with $175 charge for both tickets and additional $30 charge for both tickets. They were rude and nasty to me and I was told by one supervisor that no other supervisors were available in the company. I asked if they were going to pay interest on my money that they were holding hostage for that year and was told no. I told the supervisor that I would be wearing my "Priceline Sucks" t-shirt when I did get to use my ticket. I'm disappointed and would never recommend to anyone. Their employees should be ashamed to work there.

I was leery about going through Priceline, as the last time I went through Priceline to book an extended hotel stay out of town I was extremely dissatisfied. I had selected one area location and they put me in hotel near the location, but not in the area that I specified and they would not cancel. I knew of the hotel and I clenched my teeth and ended bared the stay. This time on Priceline, I was to do a long-term rental vehicle as I just lost my motor vehicle and my insurance claim was running out. I went through the bidding process and I specifically indicated that I wanted a standard SUV and I put in my bid.

We used Priceline to negotiate a price for 2 rooms in the Charleston, SC area, using the "Name Your Own Price" feature. The website claims they negotiate up to 60% off the regular price of a room. Their "negotiation" resulted in the payment of the regular price the hotel was charging. On the day of our return, the price of the hotel had gone down by $20 per night from what Priceline charged us. Upon complaint, per phone call, a rude representative told us in essence, "Too bad for you." We were told, "When you place a Name Your Own Price® request, you should always research the available rates shown on our site, then enter a price that reflects the savings you would like to receive."

I had originally booked a tour through Priceline for the date of Wed., Oct 17th. I received confirmation from Priceline and they took out my money. I called Dolphin Tours to confirm the date and time. They (Dolphin Tours) told me that date was canceled a long time ago and that Priceline was notified! If I had not called to confirm in which 80% of people don't call to confirm since it was purchased through Priceline and is supposed to be a trusted site, I would have not known it was canceled and I would have been waiting for them to pick us up at the hotel!

I booked my honeymoon, a once and a lifetime opportunity. I chose the wrong hotel and that is my fault, but I called customer service within 5 minutes of booking my trip and there was nothing they could do even though I was willing to pay the difference in the trip. We all make mistakes and I find it hard to believe that a company like Priceline would not help me in any way. I did not want a refund and did not want any money back. I was willing to pay the difference for the vacation that I was dreaming of. All I wanted was to give my future wife a dream honeymoon and now my wedding is ruined due to the fact of your policies. I will never book with Priceline again and it is sad when you are willing to pay the difference that there is nothing you can do. Shame on you.

I pulled hotels near Legacy Emanuel hospital and chose Best Western Convention. It was two stars. After I paid and pulled up my confirmation, they had booked me at Eastside Burnside, one star hotel. This is not somewhere I would stay, not even in the search list. I had to argue with a man to get transferred to a supervisor. They finally reversed when I asked them just to give me the room I had reserved - all they did was refund. Not what I wanted to go through when dealing with a family medical crisis. Beware, beware, beware. If I had gone to the homeless, crackhead area they switched me to, my family would not have been safe. Boo Priceline. Bait and switch is a horrible practice.

I purchased a ticket for my husband and got ticket insurance in case I needed to cancel. Then, when I went to cancel, I was told my reason to cancel is not valid and I can't. I will never use Priceline again. The customer service agents have such a heavy accent, that you can hardly understand them. The airline ticket price was not a discount as far as I can tell. I plan to open a claim with my credit card company about this matter.

I booked a room in Portland, Maine with name your own price and I chose the area and hotel level I wanted. The website showed multiple options of hotels in this area with prices. So, I bid lower and my bid was "accepted". The hotel that came up was not even in the area I chose and was lower level hotel than I requested. Not only that, I went to this hotel’s website and the listed price is cheaper than my bid. This is the biggest scam ever! How can they get away with this? I called customer service and they were rude and dismissive and continued to repeat over and over that this was non-refundable. Do not use Priceline! I want my money back!

I booked 4 tickets on Sunday night at 8:00 pm because it was the lowest price guarantee. But on Tuesday at 7:00 pm, the same flights were $200 less for the same 4 tickets. Priceline would not refund a dime and they sent me direct to American Airlines who said it was Priceline's responsibility to refund the money and not American. Never use Priceline. I always use Expedia and was always refunded the difference if the flight went down. Priceline is a total rip off!

I was told a hotel reservation that was made would be credited if I purchased another hotel reservation. When I made the second reservation, they hit me with the we never made that offer, and can’t give you any money back for the original offer. Complete liars and terrible customer care. This company needs to be taken out of business.

Beware! I ended up paying more for a hotel room through Priceline than the hotel's published rate. They are false advertisers! You must read the fine print. They are scam artists.

I booked a name-your-own price car rental through Priceline for $173 for six days. As it turns out, I only needed it for two of the six days. When I turned the car in early and was charged by the rental company, I was fine with that. However, I called Priceline regarding the remainder of the balance because I did not need it for the full six days. They told me no refunds. I didn't want a refund. I just wanted what I didn't spend. I will never use Priceline again and I am telling all my friends to use someone else too.

I purchased a rental car from Priceline. I purchased a car for $73.00 per day and they added $93.23 in taxes. If these were actual taxes that the rental company collects, which I had understood, I would be fine with that. However, these are not really taxes and fees - they are Priceline’s way of recovering costs and charging more, which isn't broken out. The consequences are that I paid way too much for a rental car. Priceline sucks.

We are so upset with Priceline.com! We wanted to get away for a couple of days and decided to try Priceline's "name your price deal," checked off the boxes for Newport Beach and Laguna Beach, CA and, lo and behold, room was booked. The problem is that it is on MacArthur Blvd. in the middle of Irvine! That is 2 cities away from Newport Beach and is a busy office district. It is not even close to Newport Beach which is what the checkbox was labelled.

Yes, it is our fault, but you have to pay to fix it! I booked one a night stay on 08/09/2012 at Holiday Inn Express Madison Square Garden, New York City through Priceline. The only reason I booked this hotel was because it has free parking. However, when I check in at the front desk, I was told there is no free parking. Then, I called Priceline customer support to query what was wrong. The answer is: It is our mistake and thank you informing us. However, you have to pay the parking by yourself. I called them twice and got the same answer! Until now, their website still lists this hotel has free parking. I am not sure if it is a mistake or just a cheating technique! This is the first time I used Priceline and I am surprised they can treat/cheat customers like this.

I have used Priceline many times before and have been completely satisfied, but it had been a while. In past tries, I'd gotten great deals in high quality hotels, including a March 2012 stay at the Millennium Knickerbocker in Chicago. But today I bid on a 14-night stay in Louisville, KY. I selected Louisville Airport or Brooks areas, which I think are areas 1 and 5 on the selection page. There is an area 9, which is Shepherdsville, KY, that is shown on their map well south of Brooks. I did not select area 9.

My mother had been rushed to hospital in the UK; and I needed to get over there immediately, so I booked a round trip with Priceline. They told me my credit card number was incorrect and had not been charged, so I had no flights; however, my credit card had been charged for almost $1,500. There is still a pending transaction which has prevented me from being able to re-book any flights. In the meantime, my mother had died; and I am not able to get there to the funeral. This is purely due to Priceline. As you can appreciate, I am very angry and upset about this and would never recommend that anyone book anything with Priceline.

Biggest mistake of my life (well, almost), I made a hotel reservation for 5 days through Priceline. Unfortunately, I had to cancel 1 hour later, lost $570, the whole amount of the stay. I can understand penalizing me for maybe 1 day but, for the whole 5 days? I'm sure the hotel will not be billing Priceline for the cancellation, but I am being charged for whole thing. Be careful when you do business with Priceline and make sure you read the fine print before you hit that "submit" or "I agree" button.

I have been on the phone with Priceline for three weeks trying to get my refund. They have jerked me around at every turn. I was told the refund would be $750. Now they are saying $430. After several days when I didn't receive an email confirmation on the refund, I called back only to find out that they canceled the flight but never issued me a refund. Then, they told be their Travel Services Dept. was not answering the phone and want me to call back again. I still have not received my email confirmation or refund.

I specified two adults and two children. I got a room with one king bed - that’s one king bed for four persons.

I put in a bid for $140/night for 5 nights and won, but the hotel charges $20/day for parking and $20/day for wireless access. $180/day is not a good deal at all, so I tried calling their customer service number 20 minutes after I had won the bid. I got someone with a heavy unintelligible accent who just recited lines from a book to me. I asked to speak to a supervisor but just got a ruder version of the earlier person. It was the worst customer service I've ever experienced. This was my first time using Priceline and I thought it was supposed to be good, but I will never use this service again and hope no one else ever does either.