Priceline Reviews

Today, I booked an Express Deal with Priceline. When I got to the hotel, Omni Parker House in Boston, MA, I was informed by an Omni rep, Sherri, that my room was a double bed and not the Queen bed I bid for. I looked at my reservation and the room was a double and would accommodate 2 people. I asked Sherri how 2 people were going to sleep in a double bed and Sherri replied in the utmost condescending tone, "I know it can be done because my mother and my kids slept in a double bed while visiting Disney". At this point, I knew I wasn't going to get anywhere with the epitome of poor customer service and stupidity, Sherri, and decided to call Priceline. After waiting on hold for 30 minutes, I spoke with an overseas rep who didn't speak English and so I requested to speak with a manager which never happened because I was disconnected.

Booked a flight and hotel to visit brother in Boston, got stuck in Chicago O'hare airport for 15 hours, no apologies but by email. no help, screwed out of a night with my brother, a good night's rest, and one of the nights in our hotel I paid for. No help, no discount, terrible customer service if that's what you would call only being talked to by email. Will never use again and I'm telling everyone I know and those I don't.

We bought several legs of flights within Australia with Priceline (choosing the actual flights shown NOT the 'name your own price' option). The airline we chose to use was Virgin Australia which is one of the most used airlines within Australia. On Priceline, we choose to fly Economy. We did not know Virgin Australia has 3 levels of Economy class: Flexi (allows changes to tickets), Saver (allows one bag to fly for free and is used by most in Australia) and Saver Lite (does not allow ANY checked baggage without large fees). Priceline gave us different levels of tickets within our 3 legs of our trip, but the itinerary never indicated at all which level we got until we arrived at the airport.

We bid on a hotel room that we thought was pet friendly per conversation with their online chat customer service. When we arrived, the hotel was not pet friendly and we had to purchase a hotel room elsewhere. When I called Priceline, they said there was no way to give a refund and would not refund our money despite my explanation that we did talk to someone prior to paying and were unable to use our reservation. We feel like we were misled and robbed. I won't ever use Priceline again.

I bid on a rental car for a one way drop off. Simple deal. I picked the car up at Avis in Charlotte, NC and was to drop it off in Columbia, SC. Avis was horrible!! They had one trainee at the desk and 15 people on line. One guy stood there in the "Preferred Customer" section and wouldn't help. What a business model!! I quickly got out of there once I got my car and proceeded to my destination. Two hour later and 115 miles I dropped the car off at CAE only to find out that they imposed a $75 one way drop off fee because Priceline booked it wrong. I know exactly what I requested and they changed it to a same destination drop off locations. When I complained to Avis their response was “Call Priceline. They screw up reservations like this all the time!” Well I called Priceline and spoke to a woman Erin who had no answer. She stated that I signed the contract. I cannot find that contract and nor would they send me a copy of it. This is the first time I had a problem with Priceline and will be the last time I use them. The company should think twice about how they deal with complaints. Is it worth the $75 to have an unhappy customer? Maybe I should call William Shatner. He has come back from the dead!

I bid $50 for a 3 star hotel in Henderson, NV and Priceline gave me the Sunset Station Hotel. When I checked in, the desk clerk said there was a $15 extra charge making the total, including tax, $78.76. I found out later through Hotels.com that the room was offered at $28. The room is rated as a 3 star accommodation, however, I certainly question that rating. The rating should be 2 1/2 at best. It is a very long walk from the check-in desk to the elevator. A very long haul pushing my wife in her wheelchair.

I made a reservation for air and hotel for 4 people and a rental car. I put 4 extra letters in 1 of the names. I called and tried to change it and the customer service person cancelled the flight part of it and without the hotel it now cost more to fly than the entire package was. The package was $338.00 ea. Now just the flight cost $447.00. Another customer service told me for a fee they could of removed the extra letters in the name. I wasn't given this option. Also they could of canceled the 1 person and I would of paid higher for 1 ticket instead of 4 tickets. I just wished I was told everything. I think it’s poor training.

Priceline is the worst. I just booked a flight with them. I called the customer service line a few minutes after the purchase was made when I realized that the airport was wrong. I told them that I can't physically get to that airport that early in the morning. I can't make the flight! I can get there if the flight is a little bit later in the morning. I was told that there is no way I can change or cancel the tickets. Then after much back and forth, I was told that I can spend about $70 to change the tickets. So that means that a ticket can be changed??? Just not for free even though the ticket was purchased just a few minutes ago. I told the representative I'm not asking for a refund. Just a later flight. This is the worst customer service!!!!!! I have never had a company not work with me on a purchase if the purchase was made within 24 hours...let alone a few minutes.

Priceline customer service sucks! They double billed my credit card and won't remove the charge. I disputed the charge with my credit card company and apparently this is a common event for Priceline. Anyway, 6 weeks later, I'm still arguing with Priceline as they disputed my dispute and now I have to start over again. After a lengthy conversation with another Priceline customer service rep, they basically told me to just sue them as they weren't going to help. Unfortunately it's not that easy to sue Priceline as you have to sue them in CT. Simply put, book direct and don't use Priceline as they are very unethical and don't care about you after the sale. Please feel free to post this anywhere you'd like as I have the evidence to prove my case. I even recorded my conversation with the Priceline customer service rep. DON'T USE PRICELINE!!!!

I booked a round trip flight for my sister and I to go to family gathering. Our flight was to leave 9/20/13 at 705 AM from Seattle to LA and we were to return 9/23/13. Everything was fine until we tried checking in the night before. It said we had no flight and when we called, we were informed that our flight was leaving from Seattle on 9/23/13 and to return 9/27/13. These are dates we never agreed to and would never want. The "customer service" person I spoke with that they had a glitch on their system and he will see what he would do. Put us on hold for long period of time and when he finally came back, he said that he couldn't do anything about the error and that if I wanted to change the times I'd have to pay $1200. I've been calling them every day since that with no luck. At this point, I'm going to be calling news outlets. I've never dealt with people with disgust. I've lost the cost of round trip tickets for two but extra $400 for buying new tickets. Priceline owes me my money and time. Beyond pissed!

I recently tried to book a Flight and Rental car through Priceline.com. I went through their system as directed, but when I got to the last page I realized the dates were off. So I used the "Previous" tab on their site to navigate backwards and got to the date section. I made the correction and since all the information was correct I used the "Buy my Tick now" tab to purchase my tickets. However when I got my Confirmation notice I seen that the original wrong date had repopulated and was now booked. I called their customer service and they refused to fix it or anything else for that matter without me paying a fee...

Made reservations for a hotel and I purchased the TRAVEL INSURANCE when it was suggested that if I needed to cancel, I could only do so with the insurance. When my business was cancelled to that location, I called to cancel and was directed to read the basis for legitimate cancelling. It must be sickness, death or natural disaster. My mistake for not reading the contract carefully. HOPE YOU DO NOT MAKE THE SAME MISTAKE.

I booked what said was a ticket through British Airways with a British Airways ticket number and the contact info was British Airways, but small print below said operated by Iberia Airlines without any detail of what this meant. I booked it with British Airways because there was no baggage charge for a small surfboard whereas Iberia charges $150 each way. No contact info was provided for Iberia so I called the British Airways and they informed me that whereas they weren't happy about how this is presented, it's a Priceline issue and they can't do anything about it. Priceline offered no assistance or credit as well. I won't use them again. Also, I would like to note that when you do the Name Your Price for a hotel, if it's a decent hotel, it's usually because it's under some type of construction or renovation and this is not something they disclose at all.

Today I was using Kayak to book at trip to Boston for work. I had my dates 9/24 to 9/26 on the screen, when a Priceline pop up appeared. I saw a good rate and booked it. Within seconds I realized the dates on the pop up did not match the dates I entered in Kayak and I had booked a room for 6/24-6/26. Realizing the mistake I called instantly - after it took about 10 tried to speak to a human being, I was told there was nothing they could do for me. I advised that I was happy to still use their service but just for the correct dates, even if I had to pay more money. They said no. Offered me nothing. Now I am out $600 for two nights of a hotel in June that I don’t need.

I used the "Name Your Own Price" tool on Priceline.com this morning for a trip I'm taking this weekend. I selected the 3.5-star category. The way this normally works is that you select the area(s) you would like your hotel to be in, the star rating you would like to receive, and amount you would like to pay. On the next page, you enter your credit card info & agree to terms that state you must pay if a hotel meeting your requirements accepts your price. The downside: you don't know what hotel you're getting until you're already locked in... Of course, the idea is that no matter what, you'll be getting at least the star rating you asked for. However, as I mentioned before, I selected the 3.5-star category but I received a hotel that, according to reviews on nearly every travel site, is AT MOST a 2.5-star establishment. (I also found out there's a $10 "resort fee" that I hadn't agreed to pay in the "Name Your Own Price" tool form, but that's the lesser of my 2 complaints).

Unfortunately, I have to agree with all the other negative comments regarding Priceline. We have been travelling for six months now and have used Priceline on many occasions. We have experienced everything that many others have complained about: you get the worst room in the hotel, often by the lift and vending machines, you are not able to specify what beds you would like and hidden charges for parking, etc. are not disclosed. Weighing everything up, we still thought it was worth taking a chance to help save on costs. However, the final straw was when we booked a hotel in Barcelona on Name Your Own Price.

I purchased 4 ONE-WAY tickets through Priceline choosing the itinerary that was best for me because of the price. The flight was through Spirit Air and there was a clause stating baggage fees were not included. Fortunately for me I did a little homework on Spirit Air and I knew how much I would have to pay for my bags before booking my flight with Priceline. This was going to save me a lot of money! BALONEY!!!! The flight that Priceline booked for me was not a ONE-WAY flight!! It was booked in two segments appearing as a one way but Spirit is charging me for both segments of the flights because it was booked as two reservations!

On 9/13/13 after midnight, I went online to Priceline.com to reserve a hotel room in Elko, NV for 9/13/13 in the evening. I spent $5.00 extra to purchase the trip insurance. After 10 minutes, I found out that the town that I reserved the hotel in was no longer a viable option. I immediately phoned customer service, was denied a refund. Was told that the insurance was only for catastrophic events such as hospitalization, or other severe medical illness, and merely asking for cancellation of the hotel was not a good enough reason.

Resort fee of $20 per night was not mentioned in cost or was the distance from town I was staying. I paid $70 per night for the room. When I learned of the high resort fee and tried to cancel, they informed me that the fine print at the bottom of the review purchase page indicated that additional fees may be required. Prior to the proposal, nothing was mentioned about resort fees and in this case they were about 29% of the purchase. I will never use this service again. Much better to know what you're getting and where it is. Customer Relations were inflexible.

We booked a room through Priceline at The Carlton Hotel in NYC. We called Priceline and an operator who was in the Philippines assured me that she would put in a request for two beds in the room. When I called the hotel, they said there would be an extra charge of $90 for a second bed. We have used Priceline before and have requested two beds in the room and never had a problem. It seems this time Priceline is not able to accommodate us and the reservation is non-returnable. I will never use Priceline again. And the charge now by the hotel is lower than if we used Priceline. Steer clear of this company.

On 8/21/13, I reserved a Full size rental car at Dollar Rental in Atlanta, GA to pick up at the airport. The rental included a Dodge Charger or a similar vehicle. When I arrived to pick up the rental, I asked to get the Dodge Charger as agreed in my contract with Priceline. I was told by Dollar Rental that the car in question was an upgrade and was $40 more per day. I showed the receptionist at the car rental place my reservations and I was told that I had to pay extra for that vehicle regardless of my reservation. I was very frustrated and upset about that so I called Priceline and they said they would handle the situation. I waited 2 days and didn't get any phone call back from Priceline so I took the car back 2 days later. I was on a budget so I couldn't keep the car for the 4 days that I had reserved it for. I was told by Priceline that they would resolve the issue in the additional money that I put out which was $80 and no results. I called Priceline back and they just pushed me to the side like I was nothing to them. I would NEVER do business with them EVER AGAIN.

I recently booked a room on Priceline. It asked how many people and I put in 2 as my sister and I were sharing a room for a planned trip to Chicago. The only 'room' type question asked is the number of people staying in the room. Room type is therefore based on double occupancy. It doesn't offer any other 'types' of room to choose from when you are booking either. What it doesn't tell you either is that a double occupancy assumes you are a couple sharing a bed. Many hotels have single-bed rooms, which is fine if you are traveling alone or with someone you want to share a bed with. It does not anywhere state that the room could possibly only have 1 bed.

I booked my reservation with Priceline and was also charged by the hotel. I have spent almost a month trying to have the charges reversed and on top of that the hotel price was less expensive! I called Priceline in regard to both issues and finally have received a credit from the hotel, almost a month later. When I inquired as to the lower price and being refunded the difference, I was told they would be unable to do this. I will never book another reservation with a company that does not care about their customers.

I booked Air, Motel & car on 8/13/2013 & charged them on my Visa Card. On 8/31, Priceline sent an E-Mail Concerning minor changes in Airline Departure, arrival & flight info. Included was an offer to rent a car. It showed my destination, pick-up & drop-off dates from 5 Rental companies & a box marked "update price", which I clicked on because they were quoting a price of $14.00 a day cheaper than I booked on 8/13. Nothing happened when I clicked on the "UPDATE CHARGES" box so I called Priceline and got a run-around that nothing could be done. Asked for a supervisor and got more double talk from her. She said they would need the lower quote from the specific car rental agency. which I couldn't get without renting a second vehicle for those dates. She said I couldn't cancel my original rental agreement because it was non-refundable. They also charged my Visa card $126.75 for the car rental on 8/15/2013. The vehicle was to be available 10 WEEKS later on 11/1/2013. I didn't bid on any of the reservations, the acknowledgment on the car rental did not indicate it had to be prepaid. BEWARE OF PRICELINE!!!!!

I bought a ticket for my son to go to Alaska, we find out that his only son (11 years old) got hit by a car and was in critical condition. But when we talk back with the hospital they advise us that he need to come A.S.A.P. I contact customer service give them all the information. They charge me $150.00 to cancel it. I had to go back online to rebook my ticket and the price went up $500.00 more than previous. It’s all about "MONEY" (no compassion) so I will remember that next time there is a family emergency.

I booked a trip to Vegas a few months ago and had to cancel it due to a medical emergency backed up by a doctor's note faxed directly to Priceline. Upon cancelling the trip, I was told that the value of my airfare could be used on any future (within a year) Priceline booking. Because I'd originally booked with Priceline. Makes sense, right? Well apparently, as outlined in the followup email they sent me (but NOT in the phone call!), I can only use that credit on VIRGIN flights because my original trip had been Virgin flights.

Priceline is a scam. Their Name Your Own Price never really works and if you buy insurance, they will find any excuse not to honor it. I tried to use them and then was told that even though I bought cancellation insurance, I would not be able to cancel and that if I wished to alter my travel arrangements, it would be an additional $400 fee. Yep, Four Hundred. Their customer service is non-existent. When you call, you get a crackly horrible connection for someone who rarely identifies themselves and then transfers you immediately. You just get passed back and forth to phone reps who obviously don't care or have the tools to help you. There is no email address to contact them anywhere on the site and when I tried their Contact Us comments section, I got an email back saying that they didn't get my full message and therefore couldn't help me. There are too many other travel sites out there to support a company as deceitful and greedy as Priceline.

Ok first I try to book a vacation package from 11/10-11/16 from FLL - SJU HOTEL LA CONCHA. The website say $704pp I try 2days ago, I try last nite + I try today and when I try it always give me a different price $789pp. I'm upset because this is false advertisement. It's ok if happen once but 3 times... I call the customer service line, talk to Liz Marie + I talk to sales with Ashley Springs, she give me the worst customer service... Nobody want to transfer to a manager. They told me they don't have a manager... Really? And how you guys hold people accountable... All about lies... Can you help me? I need to talk to a manager.

Before booking with them on a bid, I was guaranteed that I would be getting a clean room. Not the case... I tried to see if there was anything they could do for me but they conveniently told me there was a no cancellation policy. I understand this; however, when speaking directly with them before booking, they led me to believe that the hotel that I was bidding for would be clean. So lesson learned. Do not believe what Priceline promises you and book with another site.

I found this motel on Priceline.com. It did not ask how many people were in the party. It said "2 Queen Beds Non-smoking. Free Continental Breakfast, Free Wireless Internet Access, Cable TV With Extra Stations, Air Conditioning," which sounded perfect for us and it was the best price and closest to where we were going so I booked it. Summary of Charges: Room Cost (avg. per room, per night) - $53.00 (USD); Number of Rooms - 1; Number of Guests Per Room - 2; Number of Nights - 2; Room Subtotal - $106.00 (USD); Taxes and Fees - $11.44 (USD); Total Charged to Card - $117.44 (USD).

I've done a lot of business with Priceline over the years, but never again. I booked a 4 star hotel in Chicago - at least Priceline calls it a 4 star hotel. When I told a relative in Chicago where I was staying, he advised that I should reconsider. So I did a little digging - turns out the hotel has only stall showers, is across the street from a soup kitchen, and and is rated 3+ stars by Google reviews, Yelp, and Trip Advisor. I called Priceline to express my displeasure, since I am a senior, and normally expect four star hotels to be in reasonably safe areas and to have a bathtub!

I booked 2 rooms for 2 nights for my family vacation. I selected an express deal that stated it had a pool (icon under star rating). After seeing the hotel (after paying) there is no pool ): I called Priceline and spoke with 2 different customer service reps. They both told me there are no refunds or exchanges, also that there was not a pool symbol for my selection (so I must be a liar is how I took it). I then asked to speak to their manager and was told they don't have a number, I must write them via mail. I was venting to the girls at work because now I have to break it to the 3 kids there's no pool (which I would have happily paid more for) and my co-worker said the same thing happened to her ): . I will never go through them again!!!!

We booked our package on Priceline. The packages don't include seat assignments. My wife and I are traveling on American and would enjoy sitting next to each other. I asked the Priceline rep for seats together. They advised us to call the airline. We call American and seats are available for another 350.00. What a ripoff on Priceline's part and American Airlines. I wonder if they will charge us a breathing fee on the flight. Priceline should list the possible additional fees. We have been ripped off. What happened to buying a ticket and getting seats together?

I reserved 3 rooms at the Hampton Inn through Priceline. After getting my confirmation, I went to the Hampton Inn website, and saw that I could also get a discount for AARP. I figured up the totals for H.I. and found it would have been cheaper to go through the H.I. website (with AARP) than it would have been using Priceline. I called H.I. and asked them if I could still use AARP, and they said since I went through Priceline, I would have to arrange that through Priceline. I called Priceline, and spoke to a customer service rep, who agreed to call H.I. on my behalf. I received an email stating that H.I. had agreed and would apply AARP discount upon my arrival.

I was searching Priceline Hotel selection online for 4 night stay in Paris, France. As I was searching the site periodically advertisements that a bid was honored for considerable savings would pop up on the screen. After confirming the saving was decent I decided to participate in the bidding service. Participating requires you to enter your credit card information. Beware it was a trick. Bait and switch.... The criteria I selected was for a 4 star hotel or higher for $150/night compare to the advertised bid winnings at the time. I received a noticed that I won, but it was for a 3 star hotel that the were selling for $106/night. When I informed Priceline customer service of my disguise.... Outrage they were only willing to refund the difference of $44/night.

I tried to book a night stay with Priceline. It did not give me option to put in arrival or departure date. It booked my trip, I tried to call and change arrival/departure day immediately and they refused to change date and told me I needed to cancel 24 hours before I arrived. Well I just set it up not even 5 minutes earlier and it didn't give me arrival or departures as an option... Called immediately to correct and laughed and said cannot refund or change to a different date. Requested manager which pretty much told me, "you confirmed, it you pay for it." I once again tried to explain that it didn't give me option to book date and said "nope you're paying for it, you confirmed it." Very disappointed with the AWFUL customer service I received. I just wanted to change date and still pay for reservation. I will be posting on Facebook and telling everyone I know about Priceline and the AWFUL customer service and unwillingness for them to correct the error.

If there were a negative 5 stars, I would give it as my rating. I purchase trip insurance for 2 hotel room I bid through Priceline. After I booked it, I had to cancel to reservation. It was within an hour of booking. I was told that insurance is only for illness, accident, and it is through a third party insurance company, thus Priceline can not give me the credit for my reservation. I was dumbfounded, went on the website. There it was, a button to choose the "100% trip cancellation and trip interruption insurance" option in big and attractive font. But the rule and regulation were hidden until you do the digging into the fine print below it.

Hadn't used Priceline in quite some time but then a co-worker told me of the great deals she had gotten so I gave it a try. Didn't like the bidding thing so I used the express option for a 4-star hotel near the Atlanta airport. It said $62. I selected it and the price came to $81 or so with taxes and fees. Then I get an email saying I agreed to $102.91! I called immediately and spoke to an unhelpful that was just trying to say nice things all the while knowing they were not going to satisfy me. I asked either to give me a $20 refund which was less than the amount went up or to cancel and replace my reservation for the proper amount. Nope. So I went to Customer Relations who also refused to do the right thing. He taunted me by offering to send me a copy of the contract where I "initialed" that price is subject to change. What a scam! Change the agreed to price after I've agreed to a specific price! I asked Derek (his American name) to remove my profile from Priceline as I will not be using them again.

Where do I begin, I have spent so much time and energy trying to get this resolved. I booked a cruise through Priceline because I was told I would be given a coupon to use for a free 5-night stay at a hotel. I never received the coupon so I called and was verbally given the code with very little info on how to use it. I went online that night to use it and thought I better use the Priceline chat help which I did. I explained everything to her and she walked me though the steps. I even asked her before I submitted my request if I should "hit" the button. She said YES!

On August 1, I started my journey of investigating flights for my Labor Day to NYC. I decided to check Priceline for flights. I decided to enter my information for the "Name your own flight." Unbeknownst to me, once I hit that little button; I purchased a ticket. I hope to find out the availability for flights with the price I bid. However, once I realized the error of my judgement and my move, I called within 3 minutes of hitting the button. The customer service person stated that the ticket is non-refundable, unchangeable, and non-transferable. I explained my dilemma and he repeated this statement (which is as annoying as one can be for a disgruntled customer). He stated that he would transfer me to a Customer Relations representative named Jesus.

I kept seeing Priceline.com commercials running as if they were such a popular good standing company so I figured I would give them a try instead of Hotels.com or Expedia which I have used several times in the past. Originally I was going to just book a room through their so called drastically reduced rates. However the website kept popping up suggesting that I save 60% by naming my own price. What a joke, I entered $99 for a three star hotel in Anaheim. It came back stating that they couldn't find anything close to that price for that quality (give me a break full price 3 star rooms are $140 average) and suggested that I increase to $119.

I book a ticket with Priceline that quoted me a price of $686. The credit card went through and then three days later, they said it was a problem with the airlines. They would not honor the price. They would not fix the problem or get me another flight. I tried to book the same flight two days later. It's 500 dollars more.

I was researching the name Your Price button on line. My wife and I were looking for a hotel to spend time together before I had to leave my family on military orders. I clicked around on the website for about 30 minutes. I had made a few bids and seen many different hotels. Apparently you can't do that on the website, yet I did. I could see the hotels. With this information, I bid yet again but this time I was booked into a hotel away from where I wanted. I called to cancel and talked to a fella in Mexico who did nothing but read policy. He said I could not be refunded unless I used their website again and I would still be charged a 25 dollar change fee. I'm a combat arms soldier so I have not a clue about legalities but this does not seem legal. Can they really say I will refund you only if you use my company again? Trashy business that's all about money, not customers. DO NOT USE THIS COMPANY!!!

I was locked out of my acct. Reason: wrong answer to security questions 3 times. So I booked a hotel without signing in. It was booked and confirmed and payment applied. I was after contacting cust. Service 4+ times still unable to access my acct. OR my trip itinerary. When I arrived at the hotel 5hrs away had no info for check in. I needed to cancel and rebook a hotel. Unable to access my acct. Wasn't able to do this. I was left stranded with no choice. I filed a complaint with the BBB which was no help but have since gathered all info with proof and will file with Consumer Affairs. My request was a refund of hotel of 50.00. Priceline denied. My trip itinerary was emailed to me on June 6, 2013 over a month after my trip. Unacceptable.

I am a very well-traveled woman who has been in management rolls in the hospitality industry for almost two-decades. I used Priceline several years ago and as a customer, have been very pleased. Professionally, monthly transactions are typically smooth. I recently decided to utilize the site for an event I was attending. Once payment (of a pleasantly inexpensive room) was processed, I was able to see the hotel that had accepted my reservation. The Hyatt Regency. OK.

On March 11, I purchased a hotel stay through Priceline for Paris France. A month later I received an email from them stating that due to a system issue I couldn't stay at the hotel, but rather they could book me elsewhere at no additional cost. Well that sounded simple enough, but after several phone calls and hours on hold and speaking to Priceline's customer relations, they finally managed to secure another hotel. I arrived at the hotel at the end of June and was informed that Priceline had not paid them and that I would have to pay for the rooms. I tried to explain to the manager on duty but she was adamant.

I booked a car rental with Priceline for San Diego with Hertz. I tried to add a car seat for the reservation. Hertz told me that they are unable to alter my reservation because Priceline has a hold on it. I talked to Hertz 2x and Priceline 3x - even talked to the highest service department possible. Priceline REFUSED to add a car seat to my reservation. They told me I would have to request a car seat once I get there. Are you serious? A great distance from home and I am gambling that I "might" get a car seat for my child. What am I supposed to do - drive my 10-month-old around with NO car seat. I needed it to be a for sure thing. It's the law for goodness' sake. All I got was - I can't, I can't, I can't alter your reservation. I am not trying to cancel - I am trying to ADD money to the reservation. I am so angry!

I was looking for two rooms in the Ashland, OR area at a specific star level, and found a few that I liked. The average price listed for 2 1/2 star hotels was $119, so I put in a bid at $90, and the bid was accepted, BUT instead of receiving one of the higher priced (and higher rated) hotels that I was aiming for, my reservation was for a hotel that would have been $80 booked regularly and that I wouldn't have booked due to the consumer rating! I called their customer service line to cancel the reservation because of this and was told that not only would they not cancel, they didn't see a problem with it. The whole point of bidding is to get a lower price on a higher priced item. Needless to say, I am super upset and I can only warn you of their practices. Now I have to keep the reservation and I'm not happy. Buyer beware! I won't be using them ever again.

I had made reservations to see my daughter graduate from Texas Tech in August. Unfortunately, it is not happening. I attempted to contact Priceline by phone and it is not possible. No human connection available. So I went online. Chatting was possible and I did "chat" for about a minute. Once you have made reservations with Priceline it is DONE. No matter what circumstances Priceline does not care and will NOT transfer, refund or allow any kind of negotiations. I understand the concept of theirs that IF you choose to purchase something, it is DONE.

So I wanted to rent a car for three days which was about $110 on the Priceline website. Made the order at night, woke up in the morning to realize the rental agency was asking for another (mandatory) $100 on some weird taxes and insurances. Of course, I've cancelled my reservation right away (which was very easy through Priceline website) and made a reservation through a different agency for $106. A few hours later, I got a polite email from Priceline. They will refund me $0 for my cancelled reservation! None of my emails to them got any response except - "Its your problem, its in our terms". Nice way of stealing $110 off me, bums!

I booked travel through Priceline's express deals about 1 month in advance. I figured it would be a good idea to purchase the trip protection thinking it would allow me to cancel if my plans changed. Well, my plans changed and I went to try and cancel the reservation. That was when I realized that the trip protection only covers cancellations due to surgeries, broken bones, or some other serious illness (with a doctor's note). Even for funerals, you need to give the number of the funeral home to Priceline. I find this absolutely ridiculous. Priceline needs to clearly state that this insurance only covers illnesses and deaths. It tricked me into giving them more money and I lost $100 on the reservation I didn't use.

If the rating system would allow negatives, Priceline would definitely get that from me! Priceline.com is possibly the biggest SCAM I have encountered. I set up a hotel stay there that was for a week. Two days prior to my arrival date, I had to cancel. I called and was told that I could not cancel, and the entire amount that I paid was non-refundable. Apparently it is okay with their CEO and everyone else that works for them that they embezzle money from people. I can understand them having a cancellation fee, but to keep the entire amount that was paid is stealing, no matter how you look at it. I would bet that Priceline would go bankrupt if they were forced to return the monies that they have kept when the purchaser had to cancel their stay!

We got a hotel on Priceline in Virginia, we are from Florida. We called Priceline and explained to the customer service that the room was for 3 male adults and that we need 2 queen beds, Priceline representative tell us it was not a problem and we book a 2+ star hotel for a week. Upon our arrival to Virginia, we went to our hotel and find that we have a room with only a queen bed in a room that has only space for that bed and a chair, no space for anything else. Called Priceline and basically all the representative say to us was to put the 3rd person to sleep on the floors because there was nothing they will be able to do for us. Also the hotel was not a 2 stars, it was more like a motel with bugs walking on the floor that they want one of the people in my party to sleep on. We talk to the motel manager and he agrees to refund our money since Priceline refused to relocate us or do anything for us. Hotel manager called Priceline and tell them what he was willing for us. We got stuck in a strange city 840 miles from home without a hotel since Priceline refused to help us and they knew it was their mistake.

My family went camping in Pensacola FL for the weekend. During our stay a huge storm hit that caused us to have to evacuate our campsite and get a hotel. We used the Priceline app and even used the "my location" option to find a room as close as possible to Pensacola. We accepted an offer on the express book and paid the fee and when we got the hotel information found out that it was in Saraland Alabama which was almost 2 hours away from Pensacola!!! Priceline didn't even bother to keep us in the same state!!!!! When we called and told them that their app messed up we were told that never under any circumstances would Priceline refund money even if it was their fault. The only choice we had was to get another room in Pensacola and cancel the room in Alabama and in 10 days we will receive a refund minus a $25 cancellation fee. Really????? Their app screwed up and they are STILL making money off of it???? I will NEVER use Priceline again!!!

I booked a room and the place wasn't revealed until after it was booked. I looked into it and really didn't save any money and then realized it was a non-smoking place. I tried to get it changed and they wouldn't. Now I won't be happy there and won't ever book another room through Priceline. It's a rip off and if you're a smoker then it's not even worth trying unless you know where you're staying before you buy.

This past weekend we decided to get away and rent a hotel in New Orleans. I had never used Priceline before and never will again! The hotel we got was not in the French Quarter as we requested. The check-in time at the hotel was at 3:00. When we arrived at 4:30, the rooms were not ready! They took our phone numbers and said they would call us as soon as the rooms were cleaned. We waited over an hour. I finally called Priceline and told them what was going on. They called the hotel and the hotel told them our room had been ready for over an hour? Still no phone call from the Sheraton! Once we got in our room we were nickel-and-dimed for everything from bottled water to internet service! I have stayed in nicer hotels where all these things were not charged. Also they own their own parking garage and charged us $38.00 to park our car!

Advertised one price and did not offer it. Unable to receive the discount at the desk or if you called Priceline beforehand. I was on hold for over 45 minutes! They would not help me. The offer is fake and will not budge. I will never use Priceline again. My family travels 4-5 times a year.

Very upset. We bid on a room on the River Walk in San Antonio for the George Strait concert. We bid $115.00 as we thought that was a fair price. We won a room at the El Tropicano hotel. We booked the room at least 4 to 6 weeks in advance and thought everything was fine. One week before our arrival date, we were informed by Priceline that they did not have rooms for us and would gladly move us 10 or more miles away at an equivalent hotel. We agreed because we had no other choice. We demanded some type of compensation due to the hassle this caused and they stated they would check into it.

I booked a hotel with PRICELINE and couldn't cancel! Now it told me I needed to WIDEN MY SEARCH, so I added 2 more. It picked downtown San Diego, the Westin. I didn't have a problem with the price, $292, but my girlfriend is Claustrophobic! She can’t do major cities. She gets sleepy, drowsy or she freaks out and needs her MEDS! The closeness is what kills her. I begged them to give me a different hotel even if it cost more, something north, and they didn't. They said they couldn't. They didn't even give me a bigger bed! They told me, "Well, we only give Priceline so many rooms and they have to fill."

I am traveling with a cat. I searched Priceline for hotels that allowed pets and selected one and booked through them. I did not do the "Name your own price" thing. I called the hotel to verify, and they said they did not allow pets. I called Priceline's customer service number, and entered the confirmation number from my email. The automated system would not allow me to continue at all without a valid number. After calling several different numbers and making multiple attempts, I eventually reached someone who barely spoke English and explained the situation. He told me that my contract did not say anything about allowing pets and flatly refused to refund or change my reservation. I told him I would report it to my credit card company as fraud and issue a charge back and he still refused to do anything. I'm never doing business with them again. I don't know how they get away with this kind of stuff.

I booked a cruise through Priceline that was a big disappointment. These people (Priceline) didn't even get my email address right and rather than confirming it or verifying it, sent the itinerary to an email address that didn't exist. I had a horrible time getting the proper information from them before the cruise because of this error and it is extremely hard to get through to them. Then they gave me a "so-called" express "deal" on a hotel room. They tell you that you will not know which hotel is selected until after you buy it, but they show at least 6 hotels that may be chosen. Out of the 6, there were 5 really nice hotel chains that were chosen, but one that just didn't fit in...

I booked a hotel room with them, supposedly a great deal at $211. When we arrived at the hotel, we learned that the hotel rate was $168 per night at the front desk and I was charged that price at the checkout. When I got home, I noticed I had been charged also a second time by Priceline for $211 and in spite many contacts with its customer service, Priceline refuses to reimburse me. Terrible customer service and false advertising as they pretend on their website that: “We pride ourselves on two things: getting you the best deal for the things you need and providing excellent service.” I am not the only one complaining about their illegal practices, so before making a reservation through them, please read **

I booked a hotel in Huntsville, AL through "Name your own price". Along the process, the customer is asked to select an area where he wants the hotel be located and according the policy, Priceline guarantees the hotel will be in the shaded area. I checked area 4 and double checked by opening the "detailed map". After my bet being accepted, surprise! The hotel I was given is 10 miles far from the shaded area I've chosen. I sent an email to Customer Service and they simply said the hotel was in the shaded area. I patiently simulated another booking and I replied, attaching an image of the screen (as in this post) with indications of the shaded area and the hotel's site. Actually the hotel is in an area not shaded at all; none of the areas includes that hotel. I told them the hotel would meet my needs and that was not the matter but having a customer getting what he was offered. They ignored my allegations and tried to butter me up by giving a $5 credit for the next purchase. What the hell next purchase? If Priceline is not able to admit a misinformation on its website, how can I trust them? If you want to check what I'm saying out, take a look on the area 4 in Huntsville map on Priceline's website and after find out on Google Maps the hotel: Microtel Inn & Suites by Wyndham Huntsville.

I made a reservation through Priceline.com, 4 nights in DC. I was going to a softball camp for our child to be seen by a coach. Camp got cancelled. There is a no cancellation policy with Priceline so no refund. Fine, we were going to vacation anyway. Due to work complications, we could not make it on that date. We were told they would not credit us with the over $400 we already paid and we knew they would not refund it, but they also would not let us let our friends use the room instead. WE ALREADY PAID FOR IT. What a complete rip off. I will never, ever, ever use Priceline again. This was to be our only family vacation this year, shoot, in the past 3 years. Thanks a lot.

I recently purchased an airline ticket through Priceline at what I thought was a low price guaranteed. Three days later, I see the same flight advertised for two hundred dollars less. When I contacted Priceline, they told me that I was locked into the price and that I missed the window of opportunity to cancel (24 HOURS) or change my ticket. It was written in fine print on another page. It's not even written on my reservation page. You make sure you read all the attachment pages because they do not care about you or repeating service with you. Even Walmart gives refunds past 24 hours. Why are they allowed to do this?

I booked a room at a hotel at the end of May for travel in early July to a hotel in NYC. I booked in advance to make sure I received a good rate as well as reserve a room in a very busy city. At 1 am the day before my trip, which is 23 hours before the day of my trip, I looked up online out of curiosity to see what the prices were for my room to see if they had changed. The price was considerably lower, saving me over $170 total and because I was not within the 24 hours of my reservation, I was told I would be charged a cancellation fee if I wanted to change or cancel my reservation.

Priceline.com was the worst ever! Rude customer service, on hold for 47 minutes and not only did I lose $100.00 on the transaction, they didn't price match! Agent #** Carl kept repeating the same line over and over! Horrible and not understanding.

I have been a customer for years. I have recommended them to many friends. I just booked a 2-star in Indianapolis on Name Your Own Price (Nothing higher was available). They confirmed a Red Roof which they clearly have listed as a 1 Star. I called and they will not cancel. I Hate Red Roofs and have stopped staying at them years ago. They gave me customer service and I got a girl named Lucy in Mexico. It was a worthless conversation. Any suggestions as to what else I can do?

After hours in their system trying to delete "my trips" history and calling 3 or 4 different numbers (800-259-2091, 877-850-9658, 800-340-0575) trying to speak with an actual person, all I got was automated service. I noticed they have charged me over $1200.00 and when I checked the charges, how convenient. Now, all of a sudden, I have a number where I could reach Customer Service and when they declined to assist me and cancel and credit my account, Jane employee # ** at Customer Relations, sounded like a recording, "I am sorry I wish I could have other offers but cannot cancel or credit your account as you review the purchase prior to pay (1st lie as we could never review before their site charged me)". After 2 hrs trying to make her see reason, she says she is the higher authority and can't transfer me to a higher authority, but couldn't make good customer service by helping me.

We booked in error a hotel room on the 29th June at 11:50 pm, for the 29th, and we wanted it for the next night, the 30th. As we would not book a room at 11:50 pm the night we wanted to stay and we are four hours away. We called the customer service department and spoke with two representatives who were not of any assistance whatsoever. All we wanted was to have our date changed to the following day. Has anyone else had this happen to them, and how did they get the situation resolved? They took our money for the room that we will not be able to use. Thank you for any assistance.

I booked a room at La Quinta through DogFriendly.com. My car broke down the day before my departure and I wasn't going to make it to the hotel on the day I'd made the reservation for. I called to cancel but was unable to because I was outside the allotted time frame for canceling. After many phone calls, I found out that Priceline is the reason for my inability to cancel my reservation and get my $105 back. La Quinta would cancel my reservation up until 6 pm on the day I was supposed to arrive but since Priceline booked the room, I'm unable to cancel. Therefore, I've lost $105; La Quinta can't resell the room.

I recently rented a vehicle in Las Vegas through Priceline. I have ordered rooms, cars, package deals, etc through the years with Priceline and have only had one bad experience out of dozens. This is the second. During the rental process, Priceline offered insurance on the vehicle. I'm fully aware one shouldn't get the insurance on a rental as your own policy will cover any issues. I follow that advice everywhere I go EXCEPT Las Vegas. There's just too many gawkers and people not paying attention for my comfort. Indeed, the one time I didn't get the insurance, I picked up a nail in the tire sidewall. The tire was useless and I was then responsible for said tire. Had I gotten the insurance, no problem. I'm also not sure of whether or not your vehicle insurance covers the loss of time that the rental is out of commission. That’s the potential issue that scares me.

Do NOT ever click on Priceline.com. The customer service is located in India where they still have outhouses and could give two ** if you want to enjoy your vacation. On Wed., June 26, 2013, I went onto the PRICELINE.com site because I love to watch the show Big Bang Theory and Kaley Cuoco. She is their spokesperson. So I thought, "Let me try it."

I'm extremely surprised by the horrible reviews Priceline has received because I had an amazing, and honestly, PERFECT experience. Although, I only purchased airline tickets, so that could be the difference. Anyway, I used the Priceline Name Your Own Price to book my airline tickets. I was very leery to do this because the reason you can get such a great deal is because you don't know your airline, the time your flight will be, and you can have up to a 3-hour layover, and you won't know any of this until after you purchase your tickets.

On 6/24/2013 I made a Name Your Price reservation on the Priceline website. I requested a 4-star hotel and named my price. Priceline returned a Double Tree hotel at the price I selected. The hotel that was accepted is definitely not a 4-star hotel. However, Priceline has it listed as a 4-star hotel. In the description of hotel star ratings on the Priceline website, the Double Tree is provided as an example of a hotel at the 3-star and 3 and 1/2 star level. It is not listed as an example as a 4-star hotel. Hilton is a 4-star hotel, not Double Tree (operated by Hilton). Because the hotel rating conflicts with their own description of hotels and the company was grossly misleading, I requested a full refund.

PRICELINE - NEVER AGAIN!! Before making a reservation directly with the Hyatt in Orlando, I checked Priceline.com, and found that they were offering a 13% discount for Florida residents with the advance purchase through them. So I booked with Priceline.com, and paid in full with my credit card, at the time of purchase. They told me that the regular room rate was $169.00, and with the 13% discount, the rate would be $146.67. I later discovered that the regular room rate was $149.00 - not $169.00!!! $149.00 less 13% = $129.63.

After years of using Priceline.com, I was fooled by the advertising campaign to use Express Deals for my upcoming trip. Leery of the process, I also bought the travel insurance just in case something happened. The hotel comps, according to Priceline.com, were Hampton Inn, Fairfield Inn and Holiday Inn but when I actually booked the hotel, it was a lower-end chain. I called customer service (in the Philippines) and got nowhere, other than being told the insurance is good for: 1) illness, or 2) death. So I suggest you take to your Twitter account and let everyone know these guys are bad news. I also called Priceline.com HQ and left a message for the CEO, Mr. Jeffrey Boyd at 1-203-299-8000 about my disappointment.

I made my reservation 5 minutes ago and noticed that I put in today's date instead of tomorrow... and they refuse to make a change because it's less than 3 days of travel according to policy... This is stupid.

My rating for Priceline is MINUS 1 star. My husband thought he was talking to the hotel when he booked the room when actually he was talking to Priceline. Priceline takes the entire fee out of your account immediately when you receive a confirmation number so you may still be on the phone with them when they charge your credit card and they NEVER refund your money. The rate was not cheaper for the hotel room. When our plans changed due to personal issues, we were unable to cancel or change the reservation. The money was already taken out of our account. Beware, do not book through Priceline. If there are any problems with the hotel such as extremely uncomfortable beds, unclean rooms, bugs, mold in room, etc. you are stuck. The hotel will not work with you or help you because you booked through a third party. It is a waste of time to call Priceline. Priceline already has your money so they do not care about problems with the hotel. Forget Priceline and call the hotel direct; you will have more options.

The room was cheaper on the hotel’s website and nowhere near a beach in Clearwater. Like everyone says no refund and you might get a $25.00 credit. This is unacceptable and they just choose a crappy hotel even though you’re thinking they are going to give you a deal, NOT!!! No discount at all. Last time I use them.

I was looking at the Priceline site on June 4th to rent an auto. I reviewed the weekly and monthly rates if I went to New York. I stopped my search, closed out all files, and turned off my computer. On June 5th, I was charged $1,259 (pending charge) for an auto rental. I phoned customer service and told them it was a mistake, that I did not intend to rent a car. We discussed the fact that I should not have been charged until I actually picked up the auto. On June 7th, the pending status became a charge to my account. Now I am being told I was a no-show. I spoke with customer representatives from the second I knew about the mistake and every day since, but with no success. I cannot afford to lose $1,259 for nothing. I am seeking assistance for a refund.

I called in to inquire on a car rental promotion. I was greeted by a man that had an accent so thick that I couldn't make out but every 3rd or 4th word and he spoke extremely fast. As I was telling him to slow down, he wouldn't listen at all and just kept rattling off what I think may have been a disclosure of some kind that he was making sure he did so that he could get on with his lying. My guess is the managers don't care what they say as long as the disclaimers are being read.

I subscribe to the Entertainment Guide, nothing but love there. But inside I noticed I get a $20 credit toward Priceline's Name Your Own Price. Awesome... I'm going to Plant City next month, sure I'll play. But when I put in the code, first it tells me it's not valid with the account I'm logged into… funny, I wasn't logged in. I contacted CS and the person said I had to log in, so I did. Now it says the coupon is expired. It doesn't expire for another 5 months. I contacted Entertainment and I'm waiting for a response.

Well, I booked a flight with priceline.com that CLAIMS to be lowest price guaranteed! The very next day, a friend of mine found a cheaper flight on the airline website itself. And when I called Priceline, the SUPERVISOR said "it’s been 29 hours so we can’t help you." I was a first time customer, and I thought it was so rude! He then went on to tell me he doesn't think I really go a lower price. So I gave him the website to look it up himself, and when he did, his answer was "Oh well, I don’t know how they beat our price but sorry!" What an **. They do not care if you are a 1st time customer or anything, and apparently they are NOT THE lowest price. So please always check the airline itself before buying anything from here. They would not refund the tickets for me or give me the difference. They did nothing, and they lost a customer and hopefully more from this review. So rude!

I received my American Express bill with a charge from Priceline for $97.28 for a hotel I did not book, in a city where I have never visited, nor intend to visit. I have never used Priceline and never would consider using Priceline because I want to know the name of the hotel I'm booking before I book it. I have disputed the charge with American Express, but Priceline is holding fast to their story that I booked this hotel. In their response to AmEx, they provide evidence of the charge including my name and address, but Card Holder Phone number that is not my number. Has anyone else had this problem with Priceline? This is a scam!

I used their site to name my own price for a hotel in Williamsburg, Colonial area. All the hotel brands they listed under three stars were well over $130. They booked me five miles outside the Central area in a hotel that wasn't on their list, and they had the nerve to book it at the hotel's day-in day-out price. When I called for assistance to express my unhappiness, they just kept reciting terms and conditions. I will never use them again and would caution anyone else not to use them.

I recently attempted to make a rental car reservation through this company. The send indicator never showed as going through completely, and I cancelled out of the transaction. Got a surprise later in my email showing I had made a reservation which can't be cancelled or changed. Tried to e-chat and explain what happened, but all I got was, "We informed you before that this reservation couldn't be cancelled or changed." Later, I got a smart-ass email with their terms link in it. I will use this reservation this time, but I WILL NEVER USE THESE PEOPLE AGAIN, AND I WILL TELL AS MANY PEOPLE AS POSSIBLE TO BE WARY OF DOING BUSINESS WITH THIS COMPANY.

We booked a trip with Priceline (the lowest price guaranteed). Yeah right! The next day I looked up the same hotel for the same days ($30 cheaper). I called and they said to get a lower price that is guaranteed, you must call within 24 hours... We were off by a couple minutes and they refused to help... I said nowhere does it say you must call within 24 hours! They said it's in frequently asked questions. Who reads them unless you have a question? Bottom line, Priceline does NOT guarantee lowest price!!! Plus their customer service stinks!! Please read everyone's complaint before you book through Priceline because I am sure you will change your mind.

It's simple: I called Priceline and cancelled two rooms and re-booked two rooms in another part of the State since my son's baseball games were rescheduled. We were headed to Bend Oregon for a tournament and plans later changed. I cancelled in March. I cancelled two rooms, and they sent me a confirmation. The confirmations said reservation's cancelled but did not give specifics to rooms, type, or anything mentioning rooms.

I have been a customer of Priceline for many years but after my last experience, I will never, EVER use Priceline again. The next day after I booked my reservation, I discovered that the hotel website offered the same room for $60 less than what I got through Priceline. I sent an email to Priceline to inform them of this and got a response informing me, "You must call us prior to midnight the day before travel if you have a valid Best Price Guarantee claim. Please call 1-800-PRICELINE if you live within the U.S. or Canada. If you are outside of the U.S. or Canada, please dial 1-212-444-0022. You will also need to have the description and details of where you found the lower price, since Priceline will need to verify the price and availability, and please be ready to enter your trip number when prompted, so you may speak to an agent."

Do not trust this web for booking air tickets or vocational package. I have worst experience both times. You will never get a correct reply from their customer service or from their supervisor. Do not trust their future travel or bonus cash coupon. If you insist to apply, they will cancel your booking and you're stuck with your money. Do not trust their action. For example, if they say, "We have sent you the email for cancellation right now," it will never come to you. However, you will get the refund whenever they like to send it to you.

Priceline committed fraud with their Name Your Price bid scam and I will report this. I have used Priceline for years and I have done the bidding before. I never got up to 60% discount, but I got a better price than the listed price for the hotel on your site. This experience was a scam. The 2 1/2 star hotels stated the average rate was $300 a night. I bid $165 and won a Best Western that Priceline offers all the time at $154. How can you charge me more than your standard rate? That is no additional discount. I called and complained and should have disputed the charge with my credit card company for your false advertising.

This is the worst company that I have ever rented from. I have booked a car with Priceline and due to bad weather (tornado and damage in the area), my office was forced to move my flights. I contacted Priceline and Hertz and now I am told that it's my problem; "We cannot honor your reservation. Cancel or reschedule." If you are thinking about booking any travel through Priceline or Hertz, I suggest that you do not do it. After they get your money they do not care about you. I called into customer service and the people were reading from a script and when I asked for a supervisor, I was told I could write a letter to the Priceline Corporate office but was told that Priceline will not do anything to help. This is the worst company that I have ever dealt with.

I have utilized Priceline for years pretty successfully. I now realize where the problems can be. They will not back up what they sell. I ordered a hotel in Georgetown - Foggy Bottom area of DC and got a hotel in Dupont Circle. They had a separate tab for Dupont Circle which clearly is where the Renaissance Dupont Circle should be located. I looked at Google Maps and the hotel is located in an area between where the two maps are for Dupont and Foggy Bottom. I told them this was misleading and inaccurate. They told me, "Tough luck!" Clearly, the scam is that my time is not worth fighting this obvious bait and switch. I won't use Priceline ever again.

Yes, I bid on a hotel in Youngstown North (Girard). I was very careful to note there was only one hotel meeting the criteria of 2 1/2 stars in the Northern part of Youngstown. The express bid price was $96 so I decided to try to make my own bid of $90. If I didn't get it, well, at the very least I tried. Anyway, my bid was accepted; however, it was not north... it was west. In big blue bold letters, they say it is West, then in much smaller black letters they say "Youngstown North".

Never ever do business with Priceline.com! Their system is designed to screw you over. They allowed us to purchase a room at 7 pm, while requiring check-in at 1 pm the same day as if we could go back in time! Due to the missed check-in time, they canceled the 4-day reservation and kept the entire fee. Please share with your friends; don't let it happen to you. I just shared this exact message with my network of over 25k friends. Please pass it on.

We were charged a 3-day hotel booking fee through Priceline. When we checked out of our hotel and received our bill, it was actually $81.00 cheaper than what Priceline paid. We contacted Priceline and they said the hotel was not supposed to have given us a bill showing the discounted room rates. So basically, Priceline pocketed that $81.00 for themselves and informed us that we could not get a refund because it was the hotel's fault. I will not be using Priceline again. I hope this will make people aware that Priceline is ripping individuals off. Ask for your bill before checking out to verify what you are being charged for.

I booked a rental car out of Norfolk airport with Priceline using Avis. I got a good rate on what I thought was a fully paid car of about $235 for 9 days. When I went to rent the car, Avis said there was another $60 in taxes I had to pay when I thought I had paid everything. I think this is deceptive marketing.

I had been looking for a low price for my itinerary. I looked at many sites and came across Priceline. I heard only that Priceline lets you make a bid on what you want to pay and want online. Many sites that are commercial sites ask for credit card info when you make an account with the assumption that at some time with full information, you would make a purchase. So I signed up for a Priceline account. Then I started searching for my itinerary and hit the Make A Bid dial and put in an amount. It showed my request for airports to leave and arrive but no times. So I thought that I had to go to the next window to see the proposed times and flights. But instead, I was given a time after it already printed "Your offer was accepted."

They advertised falsely. I went to book a hotel under the quick deals category, choosing at 3.5-star for $79/night to find out at the end of my purchase the price had changed to $101/night. I phoned to complain. I was put on hold. I complained to another person and was put on hold again. I was basically told I was a liar and that the hotel is $101/night (see attached print screen). Basically, I wasted an hour of my time and got nothing but an overpriced 3.5-star hotel.

I contacted Priceline to let them know that I did not mean to check a certain location on the map when trying to book a hotel in San Francisco. Hotels this weekend are very expensive; therefore, I have bid over 10 times looking for a deal in the area. Prior to the bid I won, I put a bid for $100 near the airport. I thought if I could save a couple hundred dollars, then I would commute into town. It was declined. My next bid was for Lombard and Union Square and I put $200 in. Well it comes back that I won, but it was for a hotel near the airport. I would not have paid $200 for a hotel near the airport. I tried to explain that to Priceline, asking them to review my last bid. I also mentioned that this hotel currently is $200 on their website; therefore, it is not a deal. I said that I would just take a credit and bid that money on a different hotel. After keeping me on the phone for 30 minutes, they were not willing to do anything about this. I will never use this site again.

On March 6th, I reserved a rental car for Amsterdam - Schiphol Airport, June 18th pick-up. The car was confirmed under confirmation #**. On March 7th, my AMEX was charged $120.00 with the balance due before May 21, I believe. I was contacted by email several times by Rentalcars.com to re-enter my AMEX card as they claim will not be valid at time of travel. That is ridiculous, and I had attempted to contact Rentalcars.com for clarification several times. They sent me a statement of balance claiming the initial payment received was only $75.00. No it was not. It was $120.00 as in the confirmation from this company and credit card statement by AMEX. I called and complained, and a man (Mohammed) indicated that he'll investigate and would call me back with the correction. I am still waiting for this call and the voucher for the vehicle.

In Dec. of 2012 I booked a rental car with Budget through Priceline in Manzanillo, Mexico. The bid was $160.78. I thought good deal, maybe Mex will be a cheap vacation. Upon arrival at Manzanillo airport, I was confronted with a bill for $427. I argued a little, but with the language barrier and not wanting to ruin my vacation, I wrote $160.78 at the bottom and signed. Priceline has denied my claim, stating that the bid is just an estimate. Ha, this is pure misrepresentation, and be warned, do not do business with them.

At the end of April 2013, I started looking at hotels via Priceline.com to stay in a hotel for the end of July 2013. After a period of time of looking at the various hotels listed, I decided to use the name your own price option. Prior to selecting the name your own price bid, within my search options, I had set the number of party to four adults. Also, prior to selecting the bid option, I also purchased trip insurance in case I was not satisfied with the room choice. When I received the confirmation from Priceline, the room I received had only one king size bed for two adults. Within minutes, I contacted Priceline and told them of the error. They said they would try and change the accommodations from a king size bed to 2 double beds.

I wish I had read the reviews before I purchased my tickets for over $1,000. Priceline offered an airline and car rental package indicating that you could choose when to fly. I hesitated but thought I would have the flexibility to choose my times. However, after paying, they sent an itinerary with the worst possible times to travel, arriving at my destination as late as 1am and I have to go to work the following day! I called to complain but they said that I agreed to the small print that I could fly from 5am to whenever, which is completely deceitful. I am absolutely fuming. I have bought airline tickets online for several years and this is my first bad experience. Use this service at your own peril. They will never get my business ever!

I found a car at a total price I was happy with on Priceline.com and filled in the form. However, prior to clicking the purchase button, I did a little due diligence and got online to find some reviews. Wow. I've seen some services get knocked before, but nothing like Priceline. People absolutely hammered them! And a lot of people did so on the very same complaint - no ability to cancel after booking. Another review told of a delayed flight, and the rental car company let his car go to someone else with no option for another car; yet Priceline still charged him and would not refund him. Hey, stuff happens; planes are delayed, flights get cancelled, and plans change. Why risk losing hundreds for a $60.00 discount? Sorry, too much risk and not enough benefit.

On 3/24/13, we bought round trip tickets from Los Angeles, California to Bergen, Norway to fly out on 5/11/13 with specific request to have a window seat for my wife due to her health conditions. It was my reason for early booking. Until today, 4/30/13, we had no confirmation from Priceline about our seats (after 5 weeks). I called and they said sorry for not having reserved the seats earlier and there was no window seat left. They said it was because they could not keep track of everyone's reservation, and also lot of people had reserved their seats before me. This is just an unacceptable excuse from a company that does not care about its customers.

I just booked four rooms in Nashville through the bidding process. In the Nashville area, there are 15 areas to pick from. I picked Downtown Nashville Vanderbilt area. I "won" four rooms in the Opryland Metro area which is nowhere near downtown! I immediately called Priceline and they were rude, unapologetic and refused to correct the issue. Their reviews for the hotel they gave me all say that the hotel is owners near downtown and Priceline needs to correct their website. The hotel is not listed in the downtown area, but they say it is in their "shaded" area! I will never use Priceline again! I am now out almost $500 and my daughter's 21st birthday is ruined!

I purchased from Priceline for $212.66 a rental car, plus another $22 collision damage insurance on trip #** with my cell #**. I have used Priceline often. The rental car was for April 8-10, 2013 from Atlanta Airport through ACE rental car. My flight arrived late and when I got to the counter, ACE said they sold the car to others. Since that night was the finals of the NCAA men's basketball and the week of the master's golf, it turned out that all 8,000 cars in Atlanta from all companies were sold out. Priceline told me tough luck, no refund. I am sure this is not correct as I doubt you would treat loyal customers this way. Kindly issue a refund to my credit card that ends in ** where Priceline.com is listed as having charged me $262.44 and another charge for $22, where each has a transaction date of April 6, 2013 and April 7, 2013. Priceline says no refund.

Priceline booked the hotel without my confirmation. They billed my credit card for more than the hotel was actually charging on its site. Priceline refused to make the adjustment. They also booked the hotel without showing me what hotel it was or to what requirement I needed.

I booked through Priceline and got 3 confirmations of reservations. Days before the journey, I cancelled 2 reservations and kept 1 which I used. When I landed in the hotel, I was told that I had a reservation the previous day as well. Shocked, I called Priceline back and they came up with a zombie reservation I never got any email for and charged me for it. They refused to refund me for a reservation I never made. Priceline is a cheater. Never book through them. If they have a buggy system, they penalize their customers.

I made a hotel reservation with Priceline on April 15th and had to cancel, as we did not like the hotel we booked previously. We then cancelled and requested a refund. I was very impressed with how quickly we received our refund, one business day, totally AWESOME! I would NEVER book another hotel with hotels.com as they have over 171 reports filed against them. Had I known that, I would not have made a reservation with hotels.com but instead with Priceline. Thanks Priceline for honoring your policy. People must remember that what goes around comes around.

I purchased my entire vacation to San Diego via Priceline.com. After paying for the rental car, I noticed the dates had changed to the date of purchase of the reservation! In other words, the date of pick up was the date I booked it, which I certainly did not enter while making my bid. I noticed on the final page of the booking, Priceline.com does not list the booked dates for your review. Instead, you are told to "bid now." If the dates are inadvertently changed, or if Priceline changed the dates in error, you are stuck with the problem. Their customer service is unhelpful and unable to do anything other than offer a $5 voucher for future travel. Seriously?

After I paid $28 a day for a car, they sent me a link for $18 per day. After calling and waiting on hold for 30 minutes, they would not honor the cheaper rate. It’s like they were just rubbing in that I overpaid. They have no sense of customer service and loyalty. I will not buy from them ever again. Both customer service representatives were rude and unapologetic! Never again!

I booked tickets with Priceline for a good price. The east coast had storms the day I was flying. We made two trips to the airport as instructed by Delta. We were informed the flight would not leave until the next morning. We showed up the next morning and the flight was cancelled for the third time. We missed our event at this time so we chose not to go with the understanding of the airline. Priceline will not refund the money even though the airline could not get us to our destination. Beware booking tickets with Priceline. Storms, fire, war, anything beyond your control will not get your money refunded.

I was very disappointed - not in the room because my wife and I did not stay there. I was disappointed in Priceline. The day after we made this booking, my wife found out that her mother was in the hospital near death and so she had to immediately fly to PA to attend to her. I called Priceline and was told, "Too bad about that, but we have your money and we are keeping it. You have no recourse." I was hoping for a rain check or something like that, but the Priceline customer support person was totally unsympathetic and unhelpful. That made me realize that Priceline is not such a good deal after all. Just one ripoff like that wipes out any other savings that I might get in a number of future bookings. In any case, I will make sure to let others know that Priceline has no heart and it is probably best to avoid Priceline services.

On April 10, 2013, I booked a round trip ticket from DCA to LAX. I selected the time frame I wanted to fly and arrival/departure airports. Everything seemed to be going well until I hit the buy my tickets! To my surprise, the itinerary I received was not even in the ball park of the time frame I requested. I contacted Priceline customer service, which was terrible, and basically did nothing but tell me I was wrong and he was right. Upon asking to speak to a supervisor, I asked the rep for his name or ID number which he refused to give me and put me on with his supervisor Jack.

I booked a room and was offered a rental car rate that seemed good. Once I paid for the room, the screen popped up offering a rental car. I normally book direct but since the price was okay, I did it through Priceline. We had a family emergency and now we won't be going to Vegas next week and were able to cancel the room but not the car! I called and each time they said the same thing, "No refunds." Of course I will never deal with them again and just might call Amex to refund the money for me. My credit card company always has my back. They might just eat the amount and credit me back as they have done in the past with difficult companies. I'm still pissed though! If I don't pick up the car, you mean you still charge me. Wow! This contract and the company behind it should be bankrupt from lawsuits by now.

I got a car reservation with Priceline for a premium care with Hertz. When I got to the counter, they said there was no premium cars left and forced us to take a luxury car. I have no choice but to take it because it is 10 at night already and if we don't take it, we can't get to our destination. They charged us an extra $200. I contacted Priceline and they advised us not to return the car for something else because the car was already contracted. They told us to call back when the reservation is over. So we called and after one hour on the phone, they said the resolution was to refund our money. They told us that it would take 2 weeks to be refunded but we never saw the money. I called again and they told us that they cannot refund the money. I tried to work with my credit card company to get refund, but no luck. Please don't do business with Priceline! They are horrible!

I went to purchase a ticket for my daughter to go to Honolulu, HI and was searching sites. I went to Priceline and saw the "name your own price" and decided to give it a try. Well I put in the departure city and the arrival city (typed out the words Honolulu, HI) and was sent to the next page where they then gave you 3 departure airports to choose from. I chose the one I originally typed in. There was only one arrival destination on the top right hand side, which clearly said Honolulu, HI. I filled out the form, put in my credit card info, named my own price, etc., and hit the purchase button. However, it stopped me and asked me in big red letters to check off an arrival destination. So I went up to the right hand corner, checked off Honolulu HI. I did purchase the insurance and read the rules for it and hit purchase. I waited a minute or so while the "negotiator" was dealing with vendors on my behalf to find me up to 40% off my ticket guaranteed.

I had booked 2-rooms in Sedona, AZ with Priceline's Name your Price for a day. This is part of a trip for which I have additional booking with Priceline for rental car and hotel in a different location. At Sedona, a friend of mine was to join me and hence the 2 rooms. Unfortunately, he has to suddenly fly half-way across the globe due to a medical emergency in his family as they live there. He will not be able to join me in Sedona. So, I called Priceline customer service (which is in Mexico) and explained my situation. I told them that I will be retaining all of my reservation except for the additional room for a day at Sedona. I politely requested them to help me and cancel that room due to this unforeseen situation.

One of the ways hotels get around Priceline deals is that they don't tell you upfront what the extras are going to cost. They do warn you that the hotel may charge extra for items such as parking and internet, but because a bidder doesn't know the cost of the extras, the ultimate cost may be no deal at all - just what you might have paid anyway had you gone directly to the hotel and may often be quite a bit more even though your bid seems to be a great deal. I had this experience with a hotel in Washington, DC. Surprise! $40 for parking per night and $20 for internet per day.

Never ever use Priceline - they'll take your money and don't care. We booked a hotel in SF. The site implies that you have room choices but you don't. We booked thinking a simple double bed request would be no problem. We immediately called the hotel to make sure we could get a double bed; they said we had to go through Priceline even though these rooms were available. We called Priceline, and again they said, "It shouldn't be a problem; just call the hotel the night before." The night before came and the double beds were sold out, and our room is a tiny queen which we could not use at all. Customer Relations, what a joke name, was ridiculous. All they said was, "You completed the forms, so we are charging you for it." They wouldn't move us to another hotel where they would make the same fee. They didn't bother to help us change to a simple room.

In December 2012, I booked a hotel for 5 nights for end of October 2013. The $611+ was taken out of my account the same day. End of March, I found I may not be able to be there in October so I called to cancel the room, giving them 7 months warning! They say I cannot have a refund! I know for a fact that the hotel is fully booked for those days so basically when I cancel, that room will be free for them to book again which means they will be paid twice for the same room. How can this be right? Is there nothing that can be done to get a refund? Is this legal for them to steal money?

I booked the above luau through Priceline at the Royal Kona Resort on March 2, 2013. I confirmed the reservation as directed on the voucher. Upon arriving at the resort, I found the parking lot completely full. I asked the attendant where to park and she told me to ask someone else. Like who? I suppose one of us could have attended the luau while the other drove around the parking lot, but that wasn't the implied service. I called Priceline, talking first to customer service and then to a customer service specialist who topped the first rep by apologizing 10 times more. Handling the problem, not solving the problem.

I booked a trip for March 15th and 16th in San Antonio to compete in the Texas Strongest Man (I finished second) and for March 17th, 18th, 19th in Corpus Christi with my family for spring break. The hotel in San Antonio was supposed to be 1.2 miles from the competition venue but was actually over 20 miles. But the real kicker was when I got to Corpus Christi and found out that my dates for there had somehow changed to February 17th-19th. So I called Priceline who told me no refunds! No help!

The sales staff are not able to do anything. I made a mistake of booking one night instead of two, and they want to charge me an additional $25 to stay an extra night? That is absolutely ridiculous. I've been on the phone with them for more than an hour, and all they do is keep transferring me to different departments with no ability to do anything! I will never use this company again, and I will make sure to inform my friends and family. I know websites like these have restrictions, but Hotwire is such a better site! They care more about their customers. Who would be against a customer who wants to book an extra night and give you their money?

I went online a couple of weeks before my vacation and rented a car through Priceline.com for $362.84. The trip receipt I printed out says compact car, Ford Focus and shows a pic of the Ford Focus or similar. When I arrived at the Alamo car rental store in Charlotte, shuttled from the airport, they told me my car was a small 2-door car with no real trunk and that all compacts were the same. I was upset but paid the upgrade fee, which brought my total for the week to over $500. When I went out to the rental car, it was a Ford Focus just like they showed in the pic. This is a bait and switch. I will never use Priceline again. I still have the printout showing.

I was having trouble getting a decent room in Downtown London for five nights, so I put a bid in for Priceline for a 4-star property at the total of $950. They gave me a hotel that was specifically listed in the Priceline examples of a 4-star hotel and I did not want to stay at this hotel. I immediately called their customer service to let them know I felt that if this hotel is specifically listed as 3-star hotel, then awarding me this hotel when I had a four-star minimum was unfair. They said these were examples only and I had to take whatever hotel they awarded me.

I made an online reservation through Priceline to pick up a car in one location (Telluride, CO) and drive to an airport and return the car there (Montrose, CO). When I received my email confirmation, they changed the drop off location to Telluride. Obviously, this cannot work out if I am flying out of a different location. Within one hour of making the reservation, I called them to try to change or cancel. They refused to do either. I spoke to the local Hertz rental agent, who while very nice, said there was nothing she could do.

Priceline really does not provide choices that they show in their popup ads during the processing and request for hotel reservations. They asked for credit card information, showed new hotels then after processing my credit card, selected an inferior hotel. I tried to cancel the reservation and they said there was nothing they could do and that was their policy. Actually, their policy read that I could cancel prior to check in, but when I requested a newer hotel, they became inflexible and totally avoided resolution. There is no resolution.

Priceline appears to be engaging in the practice of taking customers' money when their website inaccurately places wrong dates on bids for travel. This happened to me and customer service was no help. I have escalated it to the executive office and sent a formal complaint to the Attorney General of Connecticut.

My husband bid for a car and Hertz accepted the offer. It seemed like a good deal at the time, but when we got to the airport, we wanted to have me be the primary driver since I get car sick when we travel curvy mountain roads. Priceline would not allow me to be the primary driver despite a 10-15 minute call explaining the problem. Hertz would not agree, saying they had no choice because of the Priceline contract. It was not clear before that the person who placed the bid needed to be the primary driver. Hertz said they would allow me to drive also if we paid an additional $13/day, adding another $91 to the rental cost. Not worth using Priceline because of all the hassle. You get what you pay for. I noticed a number of other people had the same problem. We were not asking to change the contract, just the driver.

I booked a three-night stay at a Best Western in Deland. The price was $74.99 each night. When it came to check out, they charged me $125 for the second night and then $135 for the third night. Priceline told me I got what I paid for. They said I did not book with Priceline at all and that I booked directly with the hotel (dump). I have the confirmation from Priceline that the hotel was booked and congrats on getting it for $74.99. Now, all Priceline will do is give me a $50 coupon to use toward my next booking with them and has to be used by June 30, 2013.

This was the worst customer service experience I have ever had. I was on the phone for 2 hours and 45 minutes trying to resolve my problem. I was transferred a total of 10 times within that period; first by myself, then with a representative from American Airlines. After trying to change the name on a ticket I was trying to cancel, I was transferred from one rep to another and from department to department. They finally said they couldn't do anything and the airline would have to accommodate. So I was transferred to American Airlines. After talking to the rep at AA, he had to call Priceline back and go through everything I had just gone through with me on the other line. I think it was ridiculous that I was charged a booking fee, a change name fee, and another fee for dealing with Priceline; especially since I purchased insurance.

This morning, I booked a room at the Westin Michigan Avenue. When looking at the description, one of the amenities indicated was valet parking. Based off this, I bought the room. After receiving the confirmation, I noticed that there was a $59 parking charge that they failed to mention previously. My question is why would you not state overnight parking charge in the description? I immediately called Priceline where I was transferred to the worst customer service person I have ever had contact with who claims her name was Eiane. Obviously, they outsource their customer service as this person responded with scripted answers. Not once did she offer an explanation why they wouldn't specify a parking charge prior to committing to buy the hotel, but somehow they have no issue with putting it on your final receipt. Furthermore, they refused to cancel the hotel. In addition, they told me I should've called the hotel to ask them if they charged for parking. Priceline is a horrible company who does not care about customers. I will never go back and strongly urge people to use different sites that appreciate the people who put them in business.

I have been booking travel for our company for years now and have spent a good deal of money with Priceline. I have used all of the online booking agents like Expedia, Travelocity, Hotwire and Priceline. Recently, I booked a hotel reservation with Priceline. The trip plans changed and when I called Priceline to change the hotel dates, they would not help me at all. When I need to change a hotel reservation with Expedia, Hotwire or Travelocity, they give me my money back or coupons for future travel. The customer service reps from Priceline were unwilling to assist me. I would not recommend using Priceline until they start treating their customers better. I am never going back to them.

I have been receiving emails at a rate of 1 every 4 seconds asking me to take a Survey Monkey survey. Beware.

I was sent a schedule change so I decided to cancel my reservation. I was first of all transferred from department to department and on hold for 10 to 15 minutes, which ended up to totaling 58 minutes (then only because my battery died). I then asked for a supervisor and was told that there was no supervisor I could speak with and that I could write to an office to complain. This service was horrible. Priceline run people in circles, then to be told there is nothing that can be done. Priceline is a horrible online company. I will never ever do business with them again.

I used Priceline's "buy it now" feature, and it changed my dates automatically. I intended to buy it for 4 months ahead. Priceline website disillusions you by saying, "You pay this much for this hotel by paying now," but it doesn’t state clearly that the rates are only good to a stay within 3 days. When I called, customer care representative, Teresa **, didn't want to help. They are a bunch of crooks!

I was told my card wasn't charged for the Insurance that I canceled. And I was charged twice for the insurance. This is ridiculous!

As you can see on BBB.org, there have been 2,936 complaints against Priceline, and that's just one site! You can see just how many complaints there are on the "Ripoff Report." You may ask yourself, why are there so many complaints against a company that is service-based? First of all, I can truly say, "they do not care about me as a customer," and apparently, they don’t care about thousands of others! I have had an issue that I've been trying to resolve for 2 days. I’ve made multiple calls & sent emails. It has to do with star ratings & you can see thousands of other customers have had similar complaints. I won’t go into huge detail, other than I booked a 4-star hotel & when I won my bid, I did further research on the property. I found Trip Advisor & Expedia both had it at 3½ stars; 4 other travel websites had it as low as a 3-star hotel. This upsets me greatly! The 2 leading travel authorities show it as 3½ & 4 other sites show it as 3 - there is a major problem!

I arranged to rent an economy car in Phoenix for 4 days for $388. Shortly thereafter, I saw ads on BookingBuddy for as low as $189. Even Priceline was $231 on BookingBuddy. I called about their "price guarantee" and was told that that was only good if they could re-book my car through Alamo. So the price guarantee is bogus and I am stuck paying $200 extra to rent a car for 4 days. I will never use Priceline again. They are thieves. There should be a class action suit against them.

I made a hotel reservation, became sick, called Priceline to get a refund. The person told me they had to contact my doctor's office first before they could do anything. They called the doctor and then told me they had to charge me $25 per night on a $40 per night room. I told them I would fight this as they should not have contacted my doctor if that was the case. I wrote to them and was told, "We have made arrangements for you to speak with a manager." When I called and asked for one, I was told they don't let customers speak with managers and sent me to the "Customer Relations Dept". I spoke to a rep there who told me it would take 1-2 days for them to look into this.

I made reservations for 4 nights to stay in a hotel about 100 miles from here. I also bought "trip cancellation insurance" just in case something happened. I was, however, unable to read the fine print because, when I tried to, the site was down and I got an error message. But I needed to make the reservation and I figured that if I paid the premium for cancellation insurance and then I had to cancel my trip, I would be covered. We had a severe snowstorm and I was unable to make it over the mountain pass as it was closed. I immediately contacted the hotel and told them I wouldn't be coming and to cancel my room. The hotel told me to talk to Priceline about it. Priceline told me to talk to the company who actually sold the cancellation insurance. They told me I was out of luck and, even though I didn't stay in the room at all, I would be charged the full price for all 4 nights. They said I would have had to have been sick to have my trip cancelled. So much for being honest! Do not fall into this trap with Priceline. I will never use Priceline again.

In November, I made a reservation for a rental car in San Diego off of Priceline. It was paid for on my charge card several months ago. My husband has to have a procedure and we will not be going to San Diego. I called Priceline to only change the driver from my husband to son-in-law, who will be in San Diego for the same function I was going to be attending. Priceline said there could be no changes whatsoever. I said I am only changing the driver, nothing else. They told me it could not be done. I called Budget Direct and they said their contract with Priceline does not allow them to make any changes.

I made reservations through Priceline. I was supposed to be staying at a hotel in Richmond, VA on the evening of Feb. 1, 2013. When I arrived, I was shown that the credit card charges for the room were declined and I noticed that it was on a MasterCard. I told the gentleman that there must have been some mistake, because I placed the reservations on a Visa. He told me that he would attempt to run the charges again and explained to me that it was Priceline's credit card that was declined. Priceline charged me $64.06 for my stay. Thanks be to God that they had a room available and that I actually had the money to make another reservation. The room was only $51.52.

I bid on a hotel on the Priceline website, and they indicated that the hotel would have a 7/10 Priceline hotel guest review; however, I booked in the Radisson Lord Baltimore which has a 6.5/10 hotel guest review. After doing further research on TripAdvisor, I am more convinced that this hotel has a cleanliness problem (e.g. hair on the pillows, food in the trash can when you check in, dirty sheets, etc.). Additionally, the elevator is often not operable and dangerous to ride (as one customer had to pry themselves out).

On January 27, 2013, I made an online reservation with Priceline for a room on the 28th, for the Red Roof Inn on Merchants Drive in Knoxville. The hotel confirmation # was **. When I arrived at the Red Roof and showed my confirmation, the Front Desk Manager showed me that it was for the Red Roof, West, in Knoxville, about 20 miles away. However he said that all we had to do was transfer the reservation, since it had already been billed. He gave me an 800# that was supposed to reach a live person. After going through a maze of recorded instructions, twice, it was obvious that I could not speak to anyone at that number.

I looked up info for hotels in Sonora, Texas. And yes, I know for certain I put in “Texas.” Priceline did its shuffling around and presented available hotels and prices. I saw one for reservation with Best Western. It looked nice, it had good reviews, good price, so I made the reservation. The confirmation arrived in email so I printed it out and started looking the details over and noticed they had somehow switched me to Best Western in Sonora, California! I called the hotel within minutes to cancel the reservation because it was a mistake. They said they are unable to do anything about it; I have to go through Priceline. I called Priceline within 15 minutes of making the reservation and explained the mistake. I felt as though canceling the reservation would not be an issue because the dates were still 2 months away, plenty of notice. In short, Priceline's attitude was tough **, you’re not getting your money back. If you want to be ripped off, use Priceline!