Priceline Reviews

I thought Priceline was a good company. At first, I thought my problem was a "one-off" issue that was affected by some computer error, but then I was quite shocked about how they handled my situation. I bought a ticket online inputting everything correctly (esp. my name!) and everything was fine at this point, but then my credit card was declined for some weird reason, so I inputted it again. So this time the payment was accepted, but then on the confirmation page, my name shows up all strangely (the name on the reservation counted my last name twice and added my middle name at the end). So I emailed/called them saying I don't know why my name shows up all weird now.

Priceline guarantees their hotels as well as customer satisfaction. We put in a bid for a 3 star lodging in Edison NJ. Got our price (about $100 with tax) and then got the name of the hotel - rated by Priceline at 3 Star. A quick check on this hotel on Tripadvisor as well as Expedia and Travelocity showed that perhaps, once upon a time this may have been a 3 Star and was so rated but..... Any review newer than a year basically said AVOID AT ANY COST. One reviewer went so far as to say, if given a choice between the hotel and a park bench, you were better off on the park bench. After reading these reviews, we attempted to contact customer service - and when we finally got thru they indicated that according to all the rating sites, this was a 3 star hotel so they would not budge on a refund.

I booked a room online accidentally through it (choose a room... Priceline) to the wrong website... When I thought it was directly to Microtel and Chattanooga Tennessee... Within 5 minutes after I booked it on Wed... I realized it was the wrong website so I called and cancelled. They promised me that they would put the money back in my account ... Trina, mgr at Microtel, told me it was cancelled so I rebooked w/ her at hotel... Choose a room ... After 3 hrs and several reps, Daniel... SAME DAY WED 6-18-14 Jerry, supervisor, said it go back in my acct and was canceled and would email me. HE DID NOT EMAIL ME...

This is the worst company ever. I got a package deal four tickets and a hotel for 2200$ and I found out the hotel is not safe therefore I called to cancel within same hour - not a day but within same hour. When I was reading the way it should be cancelled it said contact the hotel for the conciliation. The hotel manager was so rude to me that it will cost me cancellation fee and I agree as long as it's cancelled and he said "ya ya it's cancelled" and hangs up the phone so I called back and asked again if he's really sure he cancelled it and he said yeah he cancelled it, so therefore I reserved another hotel and again through Priceline, and on the date of my trip I check my account which is a month after I cancelled it, and the money has not been refunded therefore I went to my bank to dispute it.

On April 7th, we requested two rooms in Chicago for one night in June. I submitted the request from a new iPad Air --- perhaps the iPad somehow translated the request incorrectly. However, I sent the confirmation PDF file, with the correct June dates, to my fellow travelers. As the date approached, I opened my account and did not see any trips upcoming. However, a trip to Chicago was taken... in April which I had not scheduled. I called the hotel, thinking that perhaps someone had stayed there and "stolen" my rooms and moved them to an earlier date. The hotel said they had no request with my name. I then called Priceline. I had a Priceline generated email that was proof of a receipt with the correct dates and they indicated they do not accept emails.

I purchased two air tickets from priceline.com departing from Hong Kong airport to San Diego international airport on June 12 for my parents. They arrive 3 hours in advance to Hong Kong airport to check in. Cathay airline checked in their luggage and let them wait. 1 hour later, my parents were told they cannot aboard the Japanese airline because they do not have Japanese visa which we have never been notified to get. I have contacted priceline.com four times and Japanese airline two times from June 13 to June 18. Priceline.com won't give us any refund!!

I bid on 4 tickets to bring my grandchildren to see me. The bid of $250.00 did not go through. I got an email that said I got to bid. I clicked on it and started to go through the protocol of purchasing the tickets. When it was done, it charged me $350.00 per ticket, a $400 overcharge. I called them immediately and was told they would refund my money but I had to still pay a processing fee. I have my documentation as well as my chat with "Bryan" and it was a total Priceline error, but do you think they will refund me? I have contacted my credit card but they gave them some bologna made up email, saying I agreed to it, when I didn't.

My husband and I booked a room for 1 night at the Serena Inn in Goldsboro, NC. When we arrived at the hotel, we found it to be ABSOLUTELY ATROCIOUS and FILTHY beyond belief! There was a puddle of stagnant water in the main lobby, the front desk person looked like a meth addict, and while we were discussing our immediate cancellation with the desk person, a probation officer walked in and asked the clerk to call his clients and let him know he'd wait for him in the lobby. So we expressed our concerns to the so-called manager and cancelled our reservation being told we'd receive a full refund.

I rented a car through Priceline.com. Did a bid for 2 days and price came back as offer of $44 a day, which I accepted. They failed to let me know before I accepted the offer that taxes and fees were $42.66 almost as much as a day rental. Total price of $130.66 for 2 days rental; this was not a bargain. My flight was delayed and wasn't able to pick up car until 1 day later. I called Priceline.com and informed them and they said it wasn't a problem. I only rented car for 1 day but they charged me the same amount. This is even though on their trip receipt, located on the bottom, under important information, it reads "You will be charged now for this rental reservation. Your rental car reservation in non-refundable, non-transferable and non-changeable even if the reservation is not used. If flight cancellations outside of your control keep you from picking up your car, you will be able to cancel your reservation upon verification."

I was on Priceline looking for the cheapest car rental for my May 2014 vacation in Clearwater. Priceline got me a rental car through Budget, $210 which I thought was a reasonable rate. But when I went back and looked at my credit card statement, they billed me another $257 dollars and some odd cents. I couldn't believe it!! So I called priceline.com and they were sooo rude and said that's the price, and I wouldn't be getting my money back. I remember when I made this transaction I called them to make sure that I was only being charged the $210 rate that of course I don't want the $257 rate and was assured that everything was okay, and I wouldn't be charged. Well I was charged both!! I will never ever use them again. Bad business practice!!! Very bad!!

I have called multiple times and currently wait on hold for this issue. I used Name Your Own Price as I have done in the past for other hotels. It came back as failed. I e-mailed and called for verification prior to using it again. I then used it several days later and was given the same hotel at about the same price. This was approximately three to four weeks ago. They double charged me for two rooms because I had two reservations. The customer service agents the first time said it was just a hold and would be gone within 10 days. I recently found out this was a lie when I contacted Paypal who assured me I had been charged twice with no credit (Current wait time at the moment 15 minutes) after several calls and e-mails. Do NOT trust this feature as you may end up in the same situation as me then have to deal with people overseas who don't have a clue.

I placed a room booking through Priceline "Express Deal", expecting I could get a better deal but instead I found that the room which they have chosen for me is of a much lower price than what they have charged me. They have got for me a room at "Park Inn London Heathrow" for a total price of $138. Now due to my curiosity, I checked the room offer through "booking.com", and I was shock to find that the offer rate is actually only $106. It is so disgusting to know how they have cheated and mislead their customer. I am so outrage with their way of doing business.

DO NOT USE PRICELINE!! I purchased four flight tickets in the amount of $1,612.48. I called back to change the dates of the flights due to a death in my family. Priceline refused to make any changes and refused to give me any type of refund. So basically I am out of $1,612.48!!! I can't believe Priceline would take over a thousand dollars away from me without any type of air credits for future flights. Priceline scams people. DO NOT USE PRICELINE IF YOU VALUE YOUR HARD EARNED MONEY!!!

Priceline Buyers Beware... When you book a vacation trip on Priceline be sure you read the "fine print". YOU WILL BE CHARGED RESORT FEES, ENERGY FEES and OTHER HOTEL FEES THAT CAN TOTAL HUNDREDS OF DOLLARS which will be charged to you upon checkout. Priceline should let you know what the estimated fees are up front so that you know exactly what your costs will be. SNEAKY MARKETING and contacting Customer Service will do you no good.

We got airline tickets to Alaska. The connections were changed three times by the airlines. We finally got Priceline to CANCEL the tickets and refund the money. I was able to accomplish this because if an airlines changes the times of flights - some airlines by as little as 20 minutes - they allow you to cancel with full refund - very good thing to know. However, it took at least 2 hours on hold and getting disconnected to finally get Priceline, no service reps to get it done. Also the credit for our supposed trip insurance ($40) was credited back to our credit card but not the $3700 for the tickets.

Pay for 3 stars hotel but get 2 stars old aged hotel in bad area. Bad Experience with Priceline.com.

So I've used "Name your own Price" for a hotel a few times in the past and have been satisfied with the outcome - until now. I bid on a 5-star hotel in Boston. All but one hotel had a median price of about $450/night except one that was $249. I knew I did not want the $249/night hotel so I placed a bid for $251 just so I wouldn't get that cheaper hotel. For some reason, they excepted my bid for $251 which was $2 more than what that hotel was being advertized on the regular Priceline website! and it's non-refundable non cancelable!

I was placing a bid for a hotel, didn't realize it locked you into your bid, charged you immediately, and there's not help at all from Priceline. By the way the room you will get is only for two people and will be a smoking room. This was confirmed by the hotel when I called them. The amazing women at the hotel said Priceline is horrible and their customers always complain. The hotel was fantastic and upgraded my room for just a couple bucks and made it non-smoking. If you're wondering which hotel it was that made right the wrong that Priceline does it's the Econo Lodge Hesperia, CA.

In March, I made a reservation for a rental car through Priceline from Hertz. When I took my car to the body shop, I asked for a ride to the Hertz when the reservation was made. They had a Hertz in their building and said it didn't matter where I picked it up. So I went ahead and got the rental car from there after being told that. When I got my credit card statement, I was charged almost $400 from Priceline as well as $400.00 from Hertz. When I called Priceline, they asked for the reservation number for the rental car I picked up at Hertz and that they would set up a claim to be investigated and try to refund me.

I wanted to book a hotel with a pool in a certain area and looked at all of the prices available on common sites. Priceline offered "up to 60% savings" by naming your own price, so I tried this option to save a little more. The first lie is the area. You select an area on the map, but that may not be the actual area of your hotel. Mine was 20 miles away! That seems like a deceptive practice to me, but basically you agree to eat any error they make. They offered to refund me 1/2 of my payment, less a $100 fee. Not very helpful when they were at fault. The second lie is the amenities. I wanted a pool for the kids, but the hotel's pool was closed for renovation. This was clearly spelled out on the hotel's website (I found out after the fact) but Priceline does nothing to monitor things like this. They promise you will have a pool and when they don't deliver, they call out some ** clause in the fine print and won't do anything to assist you in changing hotels.

I bid for a 2-star hotel, and Priceline gave me extended stay in America, which is nothing more than a 1 star hotel. This hotel was for 6-7-14. I took a loss on this one and re-booked for a 3-star hotel and got Hawthorn Suites by Windham. They forgot to inform me that this place was also a extended stay hotel. It turned out to be nothing fancy really and just like a apartment. The bath tub had black mold in it. This place was really no more than a 2-star hotel!! This is how Priceline rips you off!! I then booked 6-8-14 for County Inn and Suites by Carlson and got ripped off about $22, because hotel was not really in the downtown as they stated it would be. I stayed at Comfort Suites Waco on 6-6-14 and the place had roaches on first floor and all over the parking lot. The people in room next to me left TV on all night, and hotel staff did not even apologize to me.

I made a reservation and it turned out I got a SMOKING room. How could that be? Health issues prevent me from sleeping in a smoking room and Priceline will not refund my money. The customer service folks in the PHILIPPINES say they don't have a phone number or email address for anyone in the USA, and they CANNOT help me refund my money. Forget this!

I just found out that Priceline charges more tax and fee than other website. I booked 2 night hotel in Waltham, MA. I paid tax and FEES $41 dollars from total $220, almost 40% more tax and fee than hotels.com (I did analysis with the hotels in same area and same rates). I was upset with Priceline, called customer service regarding the overcharges for tax and fee. Priceline has the worst customer service that I never had with any other online companies. They couldn't tell me what is the tax or fees from my charges. I also questioned $1 dollar additional charges from Priceline through my credit card, NO answers again. So be careful if you book hotels with Priceline, compare the price and FEES with other company. From my experience with Priceline today, I will definitely not book anything from them again. I think hotels.com has the best prices and low tax and fees; I could save $40 dollars if I book the same stars hotel from hotels.com today. Best.

We were issued a credit for a hotel we booked in October 2013. They send us an email on how to obtain the refund by booking a new hotel using the October 2013 credit. We booked our new hotel in May 2014. When we called for the refund (after getting disconnected twice, on the phone for over an hour), they said they can't issue the credit because you have to call for the refund BEFORE you stay at the new reservation. I asked them where it says that in the email they provided us and they said it's assumed I would know that policy. They were extremely rude and I was transferred to customer relations and they acknowledged their mistake but the only resolution they can give me is "I'm sorry."

I tried several sites and phone calls to book a room in Seattle for June 12th -- apparently the University of Washington is having commencement and the city is almost sold out. I found a room (very expensive - $500 per night) on Priceline and being desperate, I booked it. The cancellation policy said full refund if made by 12 the day before which I read as midnight. The person I am visiting found a nicer hotel with a cheaper room ($400 per day) and booked it for me. I called Priceline back at 1pm and they said I would be charged full rate and fees AND they wanted to free up the room for someone else. I told them if charging me, they better leave the room available for me. Customer service is in a foreign location and there was no ability to speak to a native English speaker to let them know the room could easily be rent out. It is the first and LAST time I will ever use Priceline. Customer service is rigid and their cancellation policies are unclear. AVOID, AVOID, AVOID.

I purchased a ticket on February 12th. Priceline calls me 4 days before the trip to move 3 days later! This is an international flight and the reason is a wedding. But obviously that does matter to them. Have me on hold for 25 minutes to talk to a supervisor. Which never happened. Called back twice, and nothing. This was worst experience that I had as customer. Will never use Priceline again. Thanks for all the inconvenience. My confirmation: **.

Screw PRICELINE!!! I just booked tickets thinking that I was saving $1,000 and its site left off the 2nd part of my last name. I've booked many times & even have my profile set up. I've talked to the supervisor & they're charging me $75 in cancelling the tickets, which they say they don't usually refund or cancel. My money is tied up for 5 business days. Uggh!

If you are renting an Enterprise Vehicle through "Priceline", DO NOT PURCHASE PRICELINE'S COLLISION INSURANCE. I live in North Carolina and I purchased a rental car through Priceline from 5/30/14-6/2/14. When I went to pick up the car, I was told by Enterprise that they do not accept 3rd party insurance and I would have to use my own or purchase insurance through them. I used my own and immediately got on the phone with Priceline to request a refund for the insurance I purchased with them. They said they would research it and get back to me. They stated they did and refused to refund the $33 I spent on the insurance. I suggest to have a follow up with Enterprise because obliviously there is a breakdown somewhere in the process which is sad for the customers because we are wasting money. Don't purchase Priceline's Insurance if you are renting a car from Enterprise in North Carolina. IT IS a SCAM!!!!

I rented a car for my wife through Priceline from Ontario Int. Airport in Ontario Ca. I paid $375.00 for a 4 door accent or similar. My wife went to pick the car up and they tried to give her a 2 door car called the Chevy Spark. My wife's suitcase would not fit. I had to pay an additional $304.00 at the counter to get a car that would fit her luggage.

I am very frustrated by my most recent experience with Priceline. I called to ask if I could edit my flight dates on an already purchased ticket and they told me yes, as long as I was willing to pay a fee. I had to check on another flight on another airline as well, so I told them I would call back. My second airline changed my flight for no fee, so I changed it (American Airlines) without incident. When I called Priceline back to change this ticket, a different agent told me that absolutely no changes would be allowed on the ticket. I spoke with a supervisor customer service agent, who found the recording from my first conversation with the company in which the agent told me that I could make the change and still refused to help me or even give me a discount. We listened to this exact recording together and the agent refused. More than anything, I am appalled by the extremely low level of customer service. No refunds or discounts were offered. I had to buy a brand new ticket since I had changed my second ticket based on false information Priceline had given me. Shame on Priceline.

My experience with priceline has been horrible. Booked 5 rooms in a holiday inn hotel in fl and cannot accommodate to double beds. The reservation is for July 2014 and the money was already charged to my credit card. No refund, no change can be done and stuck with this deal. Spoke with one rep and she lied to me that everything was taken care. No resolution yet and my cc was charged over $2400. Called hotel, they say is priceline. Called priceline, they say call the hotel. Priceline guaranteed for 2 people but they assume you will sleep on same bed regardless.

I had booked a ticket through Priceline. I needed to cancel the tickets which I did. They were clearly stated procedures for cancellation which I followed. However, once the ticket was cancelled, I lost the entire value of the ticket. I called Priceline repeatedly and wasted several hours but no one was able to help me rebook the ticket.

My experience with Priceline is very bad. I have booked a hotel, advertised as a 3-star, but ended up with a 2-star which is nightmare before. Immediately I called Priceline but they are no help. Customer service is horrible.

I would like to bring it to your attention a hotel reservation confirmation completed through your website (Priceline.com) on May 27, 2014 for August 9 to August 23, 2014 at the Hilton London Olympia Hotel (Confirmation No. ** Trip Number **). The total amount charged is $2,625.14 USD. It was my pleasure to access to your valuable website that provides incredible offers and very attractive prices; however due to my unfamiliarity of your website, as a first time user, I was confused and made the confirmation to the purchase mistakenly. Unfortunately, my plans are not yet confirmed and my visit to London in August has not yet fully approved by my Employer.

I recently booked a hotel and rental car from Priceline. The price was fair for both hotel and car. The trip went well. But... when I received my Visa bill, I discovered the Priceline added a charge for rental car insurance that I did not authorize. When I called the phone number given on my Visa bill next to the reference number, I was told that Priceline is not responsible for rental car charges, even though the whole transaction occurred on their site. They had me call another associated site - RENTALCARS.com, which basically refused to reimburse me. They said I should go to their website, under the "Contact Us" link and write my complaint. This is BS. I will NEVER do business with Priceline again.

I reserved a hotel room online through Priceline with Days Inn in Azusa, California. I booked the room for a visiting guest and her cat. The hotel had advertised "Pet Friendly" on Priceline. My guest checked in 2 hours early and paid Days Inn $10 cash ($5/hour). An hour later the cat was delivered to my guest. My guest went to the Hotel office to ask that maid service not come in unless she was there because the cat would try to escape. Days Inn said she could not stay because she had a cat and she did not tell them in advance. They said she was not in one of the rooms OK'd for pets, but they did not offer to move my guest to one of those rooms. They just demanded she leave. She said they were insulting.

I arrived at my hotel this past Wednesday, only to discover that my reservation was cancelled. When the manager of the hotel called Priceline, he was told "the customer cancelled this reservation a week ago." Yet I did no such thing, and I was standing right there anticipating checking into my room. The hotel manager was very patient with the Priceline employee and continued to work on my behalf, knowing I would not have cancelled a reservation for which I would then show up! The Priceline employee finally agreed to pay the hotel, but the first credit card number provided to the hotel manager was rejected.

Booking a 3 star hotel in Covina, I got Park Inn. This is a rat's nest. Guests are fleeing when they see it. I stayed there before, and posted pictures in Tripadvisor. This hotel is a tear-down. And Priceline sold it as a 3- star. Customer service did nothing but read their standard piece of paper about how they talk to management. Ridiculous. Supervisor Brandon had the nerve to say, "You saved 20 dollars".... No, Brandon, I lost 75 dollars. Nobody in their right mind, not even me, will spend a night at this hotel. But Priceline do not care. Sad.

This is not my first time using Priceline but it will be my last. I needed to cancel my reservation and I was told I couldn't cancel because of the discount I was getting I would be unable to do so. Mind you my discount nothing really my room was $50 for 1 night and with taxes its was $59. But I trusted them and went with the flow because of a good experience. I think this is a crock of you know what. This is in very fine print and you have to click on several pages to view this information. I will never ever use them again.

I rented a car through Priceline/rentalcars.com from Budget in the Cayman Island and was forced to pay additional 280.00 for insurance. I had travelers insurance and coverage from my credit card. I was sent a survey from rentalcars.com, let them know what happened and I got an "oh well" email back.

I booked a flight at a good price and then the next day the price went down. I spoke to someone on their online chat tool about getting the lower price but by the end of all the questions, I was unsure if I wanted to take the risk of cancelling my flight and rebooking. So they asked, "Would you like me to cancel your reservation?" and I said, "I will do it, thanks" b/c I was still unsure as to what I wanted to do. I figured I would just keep my price. Then I got an email stating that my flight had been cancelled and now they will NOT reinstate it. Saying "I will do it, thanks" does not give them the authority to cancel it. Now I am 10 days away from my departure date fighting them trying to get back on my original flight since it should not have been cancelled in the first place.

On May 13, 2014 I was checking prices for a one-way car rental from Pittsburgh to Washington D.C. Somehow, Priceline web page makes a reservation for a car that must be returned to the same place I rent. I definitely did not confirm, I just returned to the previous page. Then, I checked the other websites to get one way rental. They have sent me a confirmation and immediately they charged my credit card. When I realized that there is a mistake, they did not refund my money before they charged me $51 to break the contract charge. I DID NOT HAVE any reservation for the car from the beginning, however, they said they cannot do anything about it. They have a faulty website, be careful, better yet don`t even bother to check prices with them. They are not definitely the cheapest one.

I used priceline.com to book a Carnival cruise in June 2014. I booked two cabins and I qualified for a promotion they were having. I would be able to get two rooms up to a $150 value in New Orleans. We are driving down to leave out of New Orleans so this was perfect and the reason I booked the cruise with them. My agent was very nice while booking and would return my calls, but once I gave deposit it was total confusion. My booking agent had told me to give a deposit and I had two weeks to pay the rest. The next day I get a call from Carnival telling me that I had only 24 hours to pay balance or lose my deposit. Didn't think much about this miscommunication and paid the balance. Then I go online and booked my trip to New Orleans as instructed using Express Deals on priceline.com.

I rented a minivan via Priceline. I did it through the name your own price section. My bid was accepted for $40 per day for 10 days. When I received my invoice for the rental, $219.60 had been tacked on for taxes and "fees". I tried via e-mail and phone calls to find out just what those "fees" were. I was given the run around. Each person I spoke with said their computer didn't have that information. I knew that taxes were 6.85% so that was just a small portion of the $219.60. I finally asked one young man to let me speak to his supervisor. I was given "customer relations". Again I was told that no one there had a break down of the fees. Each e-mail I received pointed me back to the contract which only states the amount of taxes and fees without a breakdown. No one at Priceline was able to give me an answer - I even put in one e-mail that I know they didn't pull that figure out of the air!!! Still no breakdown was ever received. I will NEVER deal with Priceline again - this is a huge ripoff!!!

I made a rental car reservation through Priceline, picking up the car at Miami airport and dropping off at Tampa airport. The reservation price was approximately $22.00. But what a surprise when I went to pick up the car... The price increase $84.00 - final price $106.00. The reason was due to dropping off the car in a different location. I called Priceline and they did not want to help me. Their excuse was that the price that they provide on the reservation is only an estimate but not the final price. Then It doesn't make sense to make a reservation through them if the rental companies are not going to honor Priceline original fees. I WILL NEVER USE Priceline for any reason. They do not have ethics and they promise you something that they will not be honoring.

I recently purchased a car rental through Priceline’s Name Your Own Price. My wife was traveling from Sacramento to Redding, about 2-hour drive. I pre-arranged the rental and paid for it in advance. When she arrived to pick up the car, they would not rent it to her because the credit card I used was in my name. However the last names were the same. I spoke with the rental car manager at Budget and he stated that there was nothing he could do and I needed to contact Priceline, which I attempted to do while my wife was waiting for a resolution but was unsuccessful. It was like a merry go round.

My first experience with Priceline wasn't the greatest. Got a decent hotel for a good price; however, I had an issue with my car rental. I had thought that I was getting a car that would fit 4 people - it even stated that the car would fit 4 people. When I went to the service counter I was told that the car I requested wouldn't be able to fit 4 people and I would need to upgrade to a bigger car. I wasn't very happy about this and was given the run around. I eventually had to get a bigger car and pay more for it.

I book a flight through Priceline for 578 which they authorize and no tickets which I don't have cause the airlines doesn't have none!! I really think this is bad business to take money for flights that you have to see if the airlines have them!! I'm really piss about this and I will never book with Priceline again.

Beware when you book a car rental via Priceline. It is prepaid and if you return the car sooner as I did you get no refund and the car rental company will not tell you. I booked a compact car for 7 days $312 and returned it after 2 days. If you book with a rental car company directly they give you a refund. Never again.

I've used Priceline.com many, many times over the last seven years and was very pleased with them until a few years ago. I found that I wasn't getting any good deals from them so I stopped using them for a couple of years. Just over a month ago, I tried using them again with terrible results. I booked a room in Las Vegas through Priceline.com for two nights. At checkout, there were over $70 in additional fees. I tried to explain that I had prepaid through Priceline but the staff told me I had to take it up with Priceline. Calling Priceline proved pointless. They told me that in the fine print on my reservation contract, it stated that the hotel could basically add on whatever charges they wanted and the issue was between me and the hotel. If I had booked directly through the hotel, these charges would have been included in the price and known in advance. I can only assume that Priceline does not include these charges to make it seem as though a customer is getting a deal.

I made several attempts to book hotels on Priceline over two days. Each one was either rejected, timed out or they told me they would "get back to me later" (in a 5 minute time window). Unfortunately on one of these attempts the bid actually went through. I had no knowledge of this but received an email timestamped hours after my bid. When I called to complain they told me there was nothing they could do. They cited a signed document which agreed to their terms. I of course did sign it; however I signed it hours earlier than the timestamp indicated. They were completely unhelpful and offered nothing by way of resolution.

First time I ever used priceline. Plans changed, am unable to fly confirmed ticket time, called to initiate a later flight, no changes allowed even though I offered an additional $200 which is higher than advertised price on the airline! Absolutely no changes. This is hard to accept since the flight was booked 2 months in advance. So now I eat a $500 ticket. Never again Priceline.

I booked a room for funeral services I will be attending. Less than 2 hours of booking the room, I received a call from my family saying the funeral services were moved a couple days out. I tried to cancel my reservation with no success. I then tried to move my check-in dates out a few days with no success. Priceline gave me the number to the resort so I called them but they were confused because they take direction from Priceline. They were just trying push me off. Either way, the cancellation policy is (as I read it) you can cancel your policy but it has to be a month in advance. That doesn't make sense when I rarely book anything over a month in advance. I will never use Priceline again....especially so I do not have to deal with the customer rep...

When we booked an international flight through Priceline, we were told we could change the return flight day for a fee, but then when we tried to change it, after being transferred around on the phone for over an hour, we were told that it is in the fine print that the flight date cannot be changed. Quite expensive as we had to book a new international flight.

After finding a room on Priceline website we took it and received confirmation numbers from both Priceline.com, Bookings.com and Extended Stay America. Now they are backing out on their advertised price, tripling the price. They are CROOKS and will advertise anything and then tell you there was a disclosure and they don't have to stand by their advertised price.

2 customer service reps said they could give me one time refund of $200 cancellation fee and be charged $50. After speaking with a different rep I was told that was an error on their part but could not cancel. Now I am out $345.

I had the worst experience with Priceline last week. I had a job to do in New York so I was debating between getting car service, or getting a car rental. Finally we found a 100 dollar rental for 2 days through Priceline. My plane was late, then they put me on a different flight. Finally at 12.30 in the morning, I am at budget rental and they are trying to charge me 300 dollars instead of 100. I spent an hour on the phone with Priceline. They try to give me bogus excuses, of why that could of happen. They didn't do anything to accommodate me. Finally at 1:30 in the morning, they said "have a good night!" I will never use them again! And if you don't want a chance to end up stranded in a not so familiar location in the middle of the night without a car, or a hotel, don't use their flaky services neither!

I booked 1 room and then added a room. When we got to the hotel, I found out I was booked for three rooms. I said I only needed two and to cancel one. They said I had to do it through Priceline. When I tried to cancel one room with them, they said it was too late and they marked me as a no-show for one of the rooms. The hotel didn't put a charge on one of the rooms so that means Priceline kept all the money for it! I will NEVER use them again. I will deal directly with a hotel from now on!

My fiance and I decided to book a hotel through Priceline.com. We used "Express Deals" option and we didn't forget to purchase "trip protection". Where was saying 100% of cancellation. So, we got nice hotel but no pets allowed. We called customer service, explained everything and asked to switch a hotel with in the same price group but pets allowed. They said it's impossible because all deals are final. Then we remind them that we have trip protection. But we found out that it's only for illness and death of one of us.

I booked a hotel reservation online with Priceline's "Name Your Own Price" option today. I have used Priceline numerous times before and have been very happy with their booking service. However, today I attempted to book a hotel and when asked how much I wanted to bid I entered $70 per night. Priceline then had me confirm the booking I was requesting as well as the offer I entered for $70/night. Priceline then went ahead to search and book a hotel per my request, but when I reviewed the reservation confirmation, the per night booking rate was charged/booked at $96/night. This was obviously not what I submitted the request for and at no time was I asked if I would accept $96/night for the booking.

I made 8 bids for a hotel room in Baltimore, 5/5 - 5/8 or for 3 nights. All were failed bids. In the meantime, Priceline sends email saying "try again". When replying to the email, it shows up in "express bids" with the correct dates. However, I moved to the "make a bid" section. There it changed the dates on me and reduced the stay by one night. I didn't pick up on it until the bid went through or "won". I called them within 5 minutes. After 30 minutes, first with the support and then with Customer Relations, they would not either cancel (at no cost) or add a night at the same cost. They said I must have put the shortened trip length in.

I booked a Hertz rental at Bradley International (Windsor Locks, CT) thru Priceline and prepaid for the 3 days I needed the car. When I arrived at the Hertz counter, people were sitting waiting for cars, and the Hertz representative said that no cars were available in the category that I ordered (the lot was full of cars). She did offer to give me a "premium" car at $50.00 extra per day. Having no recourse, and having an appointment that was important to me, I reluctantly agreed to pay for the "upgrade". Hertz had plenty of cars to give its clients, but chose to sell them rather than issue upgrades to those of us who did not have the "correct" car waiting for us upon our arrival. What was the sense of paying Priceline for a car that was not available in the first place? Priceline does not look after its customers' needs, and does not provide the kind of support that a company of its size and weight should. I will not use Priceline for any further trips until they change their policy.

After trying to cancel my trip and even having a cancellation insurance, Priceline's employees gave me a very hard time, were disrespectful and rude, tried to tell me that I cannot cancel, etc. They talked in a very discriminatory way especially an employee by the name of Ana ** from the Philippines. I never ever book with them anymore and I fly once a month.

It was the first time I tried the foolish name your own price. I didn't know what really happened. They couldn't accept my price, so I had to add different choices and add price. I was so confused. When the booking succeeded, I found that they also added the taxes, and the price was even more than regular booking. I called the customer service. They said that it could not be cancelled. I have pleasant cancelling experiences with other websites. All other websites can cancel booking, except damn Priceline! They say name your price, but never accept any price that is lower than regular booking price. Priceline is just cheating! Priceline is the worst booking website ever! Never go with Priceline!

I admit that I booked for the wrong evening. However when I contacted Priceline.com customer service, I ended up getting connected to sales people instead. What should have been a 5-10 minute call at max turned into a 30+ call where I was never able to talk to anyone about changing my reservation date because they kept going through item after item that they were trying to sell me.

(Priceline Scammed Me) I am a Military Mom who knew my flight dates to see my son could change at any time. I talked to the representative at Priceline and told them I had to have refundable tickets, as dates change due to military procedure. I was told by the rep that all I needed to do was buy the trip insurance. So I bought the trip insurance and then the date changed! Priceline then tells me the insurance company is not owned by them and they have no control over what they cover! I absolutely asked this question when I was booking the tickets for my son, Mother and I. The insurance company tells me there is no way to reschedule my flight except for death or if I'm in the hospital. I just wanted to change dates, I wasn't going to cancel the trip! Now all of a sudden I have non-refundable or exchange tickets. Do not trust what they tell you! They are all a bunch of liars and could care less about my soldier who is serving for each of them also.... Make It Right Priceline ........ Serve your customers as my son serves his country! Become an American and do what you promised me!!!!!

Made a reservation with Priceline for a hotel room. Advertised as hotel near Newark Airport. Hotel was located about 10 minutes from downtown Newark. Arrived at hotel and had a problem checking in; hotel did not have reservation. I had a copy of reservation from off line. Got to the room and it was so old and smelly. Sheets on bed are so old they are yellow. Curtains cover 3/4 of the window. Bathroom is so old and outdated; tile so old and cracked. The room was furnished with old furniture with signs in the lobby advertising furniture for sale. This place is more like a rooming house. The next morning at the desk, they attempted to make me pay for the hotel room a second time. This Place is nasty beyond belief.

This is the first and last time I deal with a car vendor. If you make a mistake on your computer and put the wrong info and hit that booking key, you just got screwed. You can't change, cancel, ask for a different car. But they charge your credit card and lock you in with that fake contract you haven't even sign yet. I've never heard of a contract that can't be modified the same day you call them. Boy are they nasty and rude. I thought I lived in America. This is bull.........never again. You read this, don't do it. These people are not even human.

I decided to use Priceline for the first time for a car rental and after looking at rentals on the actual car rental site, I realized I could have gotten the car for $40.00 cheaper. My mistake for not looking at the direct car rental site first. I called Priceline up and asked if I could change the drop off location and only mentioned to the Priceline rep my dissatisfaction with Priceline pricing. I was not asking for a refund because I did read the NO refund clause. The Priceline rep then proceeded to tell me they can cancel my rental for a $55.00 fee so I can rebook it direct at the $40.00 cheaper rate! I will never get used to how some companies enjoy insulting their customers and treat them like complete idiots. I will never use Priceline again and will do all I can to warn others how rude they are. Keep away from Priceline and check every other site first. Companies like Priceline need to go out of business fast...

This company has terrible customer service. I phoned in to change a flight. They told me that there would be a $80 charge through the airline, Virgin Airlines. I phoned the airline itself and they advised me that there was no such charge and that I should tell Priceline to contact them about the charge. Every time I called Priceline they would hang up on me. I spent over 4 hours on the phone, every time the agent would tell me they were making notes that there was no charge, every time I would call back there would be another hour on hold, followed by them telling me about the charge, and then they would hang up on me. I would have changed the flight directly through virgin but had to do it through priceline as per the policy. DO NOT USE PRICELINE!

I booked hotel accommodations through Priceline for a trip to Disney World. I did the express Deal and chose a 3-star hotel. I assumed that I would get one of the hotels that was listed in the example. Was given the Clarion Inn in Buena Vista, Florida. I read reviews that were not good about the Hotel. I filed for cancellation since I bought travel insurance; I've read that they don't give refunds for cancelling. I am waiting to see and hoping.

It happened to me with a rental car. My wife and I booked a bucket list trip to Virginia for a week. I used Priceline for the first time to rent a car. We decided on Dollar Rent a Car through Priceline. They showed a picture of a Dodge Charger and advertised it a "Full Size Car." They stated in the ad and the rental confirmation agreement "Dodge Charger or similar."

Priceline is very deceptive in its listing of Resort Fees. I would not recommend using this company. I have used this company previously, but this last time, pushed me over the edge. I have found it's less expensive to either call the hotel directly or use a different travel agency. Priceline should be replaced.

Before you do business with this greedy website, make sure you are aware that the customer service is dump ass and does nothing, just take advantage of your hard situation to charge you.

I have used Priceline in the past, but NEVER again!!!! No one you can speak to on the phone knows anything, all they can do is read off the legal verbiage, and no one has any power to do anything! I wanted to be IN the French Quarter, and I am ACROSS THE STREET from the French Quarter. I was told, in writing, I was saving like 33%, but I can get the same room without the hassle on the Hilton site for THE SAME AMOUNT OF MONEY. NO SAVINGS! I want a King bed, Priceline says I have to call the hotel, I did. The hotel says I have to call Priceline, I did that too. Even though the rep I spoke to at Hilton said they have King beds, and even though I can get a King bed on the Hilton site, the Priceline rep said they are sold out of King beds and that he can't do anything.

Even if you have a family emergency and through no fault of your own have to cancel, even if you contact them a MONTH AHEAD, they will not issue a refund. Yes, you read and sign their cancellation policy. IT IS TO YOUR BENEFIT to pay the $6 or $7 a night savings TO THE ORIGINAL VENDOR, HOTEL OR CAR. The people I spoke with offer no leeway of any kind. On Social Security, this was a huge amount of money to have them put into THEIR accounts! SO DON'T HAVE AN EMERGENCY OR FOR ANY REASON, THINK THEY WILL WORK WITH YOU. THANKS FOR LISTENING.

We reserved a rental car using PRICELINE in Fort Lauderdale, Florida. They made the reservation with EZ Rent A Car and emailed us the information. We picked up the car at EZ Rent A Car, and they said Priceline had not paid them. EZ Rent A Car did say the reservation was thru PRICELINE, but they had received no payment. PRICELINE messed up the reservation on their end, and made it with HERTZ, although they emailed us the information for EZ RENT A CAR. So we ended up paying for this car rental twice, and are still fighting with them about it a month later. DO NOT USE PRICELINE EVER FOR ANYTHING. Their reservation/computer system is completely full of bugs and you could end up paying for AIRFARES or HOTELS or CAR RENTALS two times.

I have only used Priceline once before under the exact same circumstances. I needed a hotel in an area that I am very familiar with. I specified that same area and ended up with a hotel several miles away in a different area. I called customer service and was told that I included the other area in my search. Suspicious after reading other comments. I repeated several times that I had specified area 'x' and I was nice but firm. The gal hung up in me. Didn't escalate to a supervisor. A very telling sign.

My wife made reservations at a Hampton Inn and Suites in Greensboro, NC on the 27th of February through Priceline for the 29th of February. We then realized it wasn't going to work for us. So we tried to cancel but they told us that we needed to cancel by the 26th of February. So we called Hampton direct and the manager, Nishant **, was rude, got loud and hung up on us. At this point we thought we should just go there and try and fix the situation. The staff on duty was very short with us so we left and didn't stay the night. Apparently they have a 100% satisfaction guarantee and we were anything but satisfied. I have never been treated like that before at any hotel I've ever been to. Since we didn't stay I don't think we should be charged. Please get back to me and let me know what's going to happen. Thank you. You can call me at **.

Do NOT USE Priceline!!! I won't get into the length of my experience but if you are booking a room at a hotel, find the cheapest price on-line then call the hotel directly and tell them what you found. Most will meet that price and this way if you have to cancel anytime during your stay, the hotel is more then likely to give you some refund. Priceline does not.

I booked a a hotel thru Priceline for 1 night. I got 2 confirmation emails from them and my bank was charged twice. I called Priceline, was informed by Anabelle that it was only a confirmation fee and would go away, "don't worry, you will only be charged $57.91." I got to the hotel to check in and asked if there were 2 hotel confirmation numbers for me. I was told "no, we show one." I called Priceline and never got to speak to anyone. I called back in the morning when indeed my account had been charged 2 times, and now my account is overdrawn. Called again, I got the whole, no refund crap.. But we will call hotel and confirm.. After forever, she got back on and told me the hotel had confirmed that both numbers had been booked and used.. Then got the policy again. I called the hotel and was told there was a mistake on Priceline's side. They showed nothing for me being charged twice or that there were two bookings for me. I am writing this as I am still in limbo to see IF ANYTHING will be done.. For now I agree, who we have to get a hold of to start a mass lawsuit?!?! Cause all this theft is bs.

I booked a car rental through Priceline expecting big savings. Priceline only paid the car company a small part of the actual cost, and the car rental company says it is my problem. Ended up costing almost 3 times as much to rent a car as if I had just booked it directly myself. Priceline is just a scam!!!

I'm very unsatisfied with Priceline. The ads are misleading and you will be charged additional fees and taxes. I will be using Hotels.com next time.

They gave me wrong car and now they won't change it or refund my money.

I understand the express deal feature means no changes/cancellations/etc. However, I take real issue with the fact that at the END of the form it asks you to log in to your priceline account and in doing so, refreshes the page and reverts all your fields to blank and your selections back to the top of each list. I went back to re-enter the information, not realizing my selections had been changed upon refresh. I ended up with a smoking, handicap accessible room (I am not handicap and I am traveling with a small child). Of course they wouldn't change it even though it was their system that changed it from my original choice. They should have made it right. Reverting everything after you have filled out the form is pretty slimy. I will NEVER use their service again.

After making hotel reservations through Priceline we called the hotel room to confirm the hotel had the wrong room and advised us that it would be an additional $15.00 per night to change from a king size bed to 2 double beds. We agreed to pay the difference and when we went to check in, the hotel said they did not have the room. We contacted Priceline to be told, "Oh well, there is nothing we can do and we will not refund your money." They didn't even offer to find another hotel, NOTHING!! Now we are out of town searching for a hotel room and out over $100.00. Priceline has the worst customer service and they are a horrible bait and switch company. DO NOT USE PRICELINE EVER!!

I booked a flight through Priceline using a Visa/Debit card. After taking the money from my account and sending me a confirmation e-mail with itinerary, Priceline e-mailed me hours later to let me know that the flight was not booked and I was not charged. I called Priceline and was told that their database hadn't been updated and that the flight I wanted wasn't available. I was assured that my money would be returned to my account within 24 hrs. The following day my money still wasn't returned. I contacted Priceline again and was told that it was my bank's problem and there was nothing they could do. I contacted my bank and was told that Priceline needed to reverse the charges to my account and that there was nothing they could do.

Asked Priceline "written" specifics on cancellations IF occurs, and, REFUND on a flight, say MONTHS in future IF necessary. HOW and IF $$$$ refunded?!! NO REPLY EVER!!!! Priceline REFUSED and DELTA refused a REFUND after made 3 days PRIOR ONLY!!! And distant flight reservation for MONTHS ahead!!!!!!!! In PRINCIPLE. Why no reply, why NO Delta/Priceline even ANSWER!??? After a DAY Priceline said "no part in this refund" as Delta should handle BUT Priceline MADE the freaking offer!!!!!! DELTA refused refund!!!! Going to sue you scum bags and con liars and even if it takes decades will shove your GREED and LIAR process up your **!!!!!!! MILLIONS from you LIARS and greedy **!!!!!

I rented a car through Priceline in September 2013 and the next month, my debit card bill came back as billed twice for the same car and the same dates. Priceline is refusing to refund the second booking saying the bank that issued the debit card is responsible for this. The bank said it was a double billing error from Priceline and Priceline will not even look at the data and proof that they received twice as much as they were entitled to. They say the bank is responsible for refunding me. Their polices are unbelievably BAD!!

I have booked a rental car for 2 weeks with Priceline. All previous bookings were okay, except for this recent one that due to my family's situation I have to return home earlier, 1 week instead of 2 weeks. When asking for a change/refund, I was informed that it's"'NON-REFUNDABLE & NON-CHANGEABLE". As I did not notice of their term stated above that by booking with them, if anything change, they will not refund the money on the part of the rental that is not used. My fault for not looking at their small prints at the end of the receipt.

Booked a hotel stay for one night in New Orleans, two rooms reasonable rate for the French Quarter. There was a box in red on the top right of the hotel info that stated they only had three rooms left. I booked as fast as possible because we were staying there the next day. After booking, I read reviews of the hotel and the complaints of the hidden fees such as the $40.00/night for parking in the hotel's parking garage and a $9.95/room fee for phone service even if we don't use the phone. I called Priceline immediately and tried to cancel and was told I would have to go through the hotel. Called the hotel & was told to call back in the morning when a manager would be working. Called in the a.m. & manager said I would have to go through PL to cancel. Called PL and was told I would still be charged $145.79 for BOTH rooms because I did not cancel by 3/4.

Priceline is the worst if you are going to book using a third party. Please pick a good and reliable company like Expedia for example and you won't have to deal with this people. I booked a hotel using Priceline just to save a few bucks over Expedia, thinking I would have the same experience.... BIG MISTAKE... I spend over $1500 on my booking to Cancun. To get there I had a connection flight and unfortunately my first flight got delayed and I missed my connection and since it was the last flight of the day I had to be rebooked for the next day.

I missed my flight out of JFK to LAX by a minute. The plane was still at the gate but they stopped boarding. And would not allow us to to board even though the plane was still at the gate. This provider was JetBlue. This was not our fault, we were at the airport on time. JetBlue's instructions were not clear so we got in line to check our bags for our flight. Then my wife realized she forgot her license. So the TSA put her through a very unnecessary situation, by making her go out and get a paper boarding pass even though she had her electronic one on her phone. She had all her credit cards and medical card and I was there, her husband with his ID.

I wanted to make a reservation via Priceline for an upcoming stay in San Francisco. I made four booking requests, three of which were unsuccessful, as can be shown in the image below. I was told upon arrival at the "Civic Center" I would pay them directly. So I did. As can be shown in the second image, 4. When I realized Priceline.com had charged my card 3 times for unsuccessful bookings. I called them. They confirmed with each of the three hotels that I hadn't stayed there. After Hours of frustration w/ Priceline, they refused to refund 2/3 reservations. I then called my bank and the issue remains, outstanding. [SARCASTIC] I'm so happy Priceline is holding more than $600 dollars from me and hope they use it well.

I booked a vacation hotel and plane fare two weeks out, then realized I needed to cancel within a hour of booking. I tried to cancel by phone - Priceline would cancel the airfare, but not the hotel. The hotel wouldn't cancel either. I'm out $1600.00. I had no idea when I booked I was using Priceline - I thought it was Hilton hotels. I would have paid a reasonable fee (10% or so), but a 100% cancellation fee is just plain gouging!! They got paid $1600 for just entering an order into their computer system, and I guess the hotel (Hilton Waikiki Beach) will get most of it. Shame on them. They are thieves.

On the late evening of 12-1-2013, I made a reservation using Priceline.com and made a human keystroke error. I entered 12/1 when I meant to enter 1/1. As soon as I made the reservation I immediately called Priceline customer service within minutes and advise they cannot make any changes. I requested for a manager and they said, they would call me back. In the interim, I would have to wait. I then called the hotel and advise them not to expect me tonight as I made an error in reservation and they advise I call Priceline. I called back, no supervisor. They never called me back either.

Poor customer relations at Priceline. They should not even have a customer relations department. Priceline accepted a hotel bid from me unknowing to me. I suppose their system was working slow and I did not get an approval right away by email so I bid again and was approved twice for a hotel at a different location. I called them when I noticed this discrepancy right away and they said I would get my money back for one of the transaction. My bank gave me back the money right away, but money hungry, non-customer oriented Priceline disputed the charges after their customer service representative told me I would receive a credit. Everyone on here needs to do a class action lawsuit against them because their practices are bogus and unfair. When doing a bid you have to initial ahead of time pending the bid, not guaranteeing you will get it, but it also supposedly sticks you with the charges upon approval... Oxymoron.

I chose a hotel offered by Priceline. The comparisons were to 2 star decent hotels that everyone has heard of. They say if you have special requests like non smoking you have to call the hotel. Since it was my wife and I, I requested a non smoking king bed. Oops, that will be $20 more per night. Okay then I'll stick with the 2 double beds. Oops, that will be $15 more per night. This place only gives you a queen size bed (for 2). I was totally duped by this bait and switch. Who would even wonder about a Queen size bed for 2 or think that you would need to ask? Priceline does not care at all. They have no policy in place to right these obvious wrongs as they participate in them and collect their fees. No one in their right mind would sign up for a pig in a poke which is exactly what Priceline has to offer. I won't get caught again...EVER!

I made a reservation online for my son for a trip on Porter Airlines. When I received the eticket, the first name was mine, not my son's. Every other information was correct. So my son, then I, called both the airline and Priceline. Each reverted saying they couldn't change the first name, they had no right to do so but that the other party should do it. From what Porter Airlines told me, they had a lot of problems with Priceline which is why they charge 50*+tax for the change, which obviously Priceline does not want to pay!... Finally, I had to book another ticket - I chose a direct booking with Air Canada this time.

I will never use Priceline.com again. Their "take it or leave it" attitude and complete disregard for customer satisfaction is infuriating. If that's their business model, fine. I'll take my extensive business to their competitors. Expedia is much better so far.

Checked into our nonsmoking room and the whole hotel smells like cigarette smoke. The hotel is only willing to switch rooms, and Priceline will not refund the reservation if we leave right away. We won't be booking with Priceline again.

I accidentally made a reservation in another state but the names of the towns were the same. I immediately called Priceline and the hotel. After about 2 hours, I was defeated... Nobody could reverse the charge. I will have to dispute the charge with my credit card company. Priceline does not have a policy to refund a mistake... It's very sad and aggravating. The hotel said the charge by Priceline for the room was much higher than what they charge and Priceline advertised that the Fee was slashed. This is false advertising. I will never use them again... Always call the hotel directly.

I tried booking a direct flight through Priceline and they showed at least 2 direct flights and after putting in my financial info I hit the send button and Priceline came back with a flight using unauthorized connections and did not give me a chance to decline this flight with connections. I tried calling them To cancel this unwanted reservation or have them book me a direct flight but was transferred to Malaysia and given the runaround by two ladies reading a script in their Customer Relations sham of a department. I am now soured to Priceline.

I think their website is very difficult to navigate and not straightforward at all, and I have a lot of experience purchasing things on-line. I was trying to get to the part where I could name my own price, but before I knew it I had "successfully purchased" an unknown hotel. I quickly got off site hoping not to get billed. I never got a confirmation and I logged in to see my account and it did not show up. I did not get a text. Priceline made no effort to inform me of a confirmed transaction. I thought since our address had changed and I had a new zip code the charge would not go through and so I had been unsuccessful, especially since the request did not even show up on my account and still doesn't.

We have purchased through Priceline and other sites like Expedia and hotels.com many times. Our experience with Priceline is if anything goes wrong there is no assistance, you will not be helped. If at all possible, you will be smart to try to avoid purchasing any package through Priceline. We have had problems with them before, problems as simple as booking a room with them, they charged our credit card, we have a confirmation but the hotel had no reservation for us. No help from Priceline, LOL they wanted 48 hours to straighten the problem out.

I book on a regular basis with Priceline. I have in the past been very happy with everything, cars, hotels, you name it. I usually try the bidding where you pick a price especially for last minute hotel stays. Never had a problem what they say you will get you usually do. Option I selected today offered Hyatt, Double tree, Four Points, Holiday Inn and Courtyard. So I think, not bad so I put in my info. Today it gives me a Best Western. I did the online chat where she told me no changes and proceeded to tell me there was no point in complaining, then called customer service where the woman/person proceeded to read, yes read policy to me. It makes no difference if you are a regular customer or if you have an issue. It is what it is. I have told many people to try them. Now I will tell everyone to stay away. I am beyond disappointed and stuck with a 2-star hotel at most.

I was on Priceline to book a vacation package to Bermuda... Found the hotel I wanted (Fairmont Southampton), chose the room, chose the flights, entered all my information, clicked purchase then a message pops up that reads there is something wrong with the itinerary, my credit card has not been charged but the amount has been reserved & will take 4-10 days to have the reserve removed or I could call their 1-800 number & they will contact the bank to cancel the authorization. First I was flabbergasted that there was something wrong with the itinerary, would this have not shown up prior to my clicking purchase???

I used Priceline to rent a Hertz car. After using car 2 days it locked me out , returned car. Hertz was great, they credited my account. Not Priceline. They charged me for the full 9 days and said it was non-refundable, would not credit my account for only the days I actually used the car. They are a rip off, don't ever use this company. Go directly to car company, at least they have a heart. Priceline are cold-hearted ...**.

I booked a night in Las Vegas and requested a 5 star hotel. Came back and gave me a 4 star hotel. When I called to inquire why my room was booked when my criteria wasn't met I was told I selected both 2 and 3 star??? Absolutely incorrect. Why would I call if I asked for a 2 star and received a 4 star for the same price?? I am very capable of checking the box next to 5 stars. I called and asked if I could pay more and upgrade but NOPE! Not unless I wanted to pay the fee to cancel which is the night's stay plus taxes? Sure, that made sense...

This review shows my naivety. Priceline claims that you can save up to 60% on hotel costs using the "name your own price" feature. I tried two bids prior to the recommended bid (of $72) with no luck. I input the $72 bid (after reviewing the hotel's site, which showed their rooms started at $79) hoping it would include additional amenities. I saw my total due to Priceline ($89.25) and the hotel's total due ($88.95) and realized that I'd been scammed. I initiated an online chat with a Priceline agent and he confirmed that I would be in a standard room and cancellations/changes are not possible. He referenced a "contract" that I had signed. In my excitement to "get a deal," I skipped the fine print. Don't get scammed. I'm usually a pretty smart cookie and they got me.

Wow! After seeing this website I see that I am not the only one with issues with Priceline. What a rip off!! I had never used this website before, and will never use them again. If you are reading this and thinking about using Priceline better beware. I accidentally booked two rooms in two hotels in different cities for the same date without realizing it. Obviously I could not use both hotels in two different cities on the same dates. However, Priceline said they don't care. It went through so I had to pay for both. They are a huge company and yet, continue to screw the little guy, and could care less whether it was an honest error by the customer or not.

My husband showed up to his prepaid hotel reservation for a 3 night stay booked through Priceline. They gave away his room and sent him with a letter in hand to another hotel 6 miles away. They never sent me a cancellation letter or anything - all I had was a CONFIRMATION letter. When he arrived at the new hotel he was directed to, they never heard from him. After driving around for 2 hours, he was able to find another hotel at 2am (and obviously paid the new hotel's rate). I called Priceline the next day and they asked me how my husband enjoyed his stay after explaining the unbearable situation he was put through by the Residence Inn West Palm Beach AND Priceline THEIR REPLY WAS THAT THEY were happy to let me know they were able to issue me a refund. I said a refund for WHAT, we never stayed at any hotel and they gave away our reservation.

I used Priceline using the Name Your Price tool. It kept denying my bids. I had to increase bid, choose new areas, & finally had to lower the star rating. I would only increase it little as necessary, hoping to get a good buy & big discount, as the site advertises. Finally, it gave me a deal and charged me. I never had to make so many changes to get an offer before. Because I finally got a "deal" was happy and couldn't wait to see where. Never had problems in past.

I choose a flight and car rental offered by Priceline and also Hotwire. After entering my credit card information they said this flight is not available but they took the funds from my bank account and held it. When I inquired about this, they said it would take 3-7 days to release the funds back to me. Not only do not have airline tickets but my bank account is wiped out and in the negative. Unfortunately it is the weekend and Monday is a holiday so I cannot even attempt to fix this w/ my bank for days.

I bought a flight to Fargo and when I searched it was to Fargo, when I booked the hotel along in the package deal it said Fargo. Next thing I know after I'm reviewing the itinerary after I have paid, I notice it says Minneapolis. So I called the customer service requesting if they can either change the flight destination OR refund me. Out of 5 or 6 people I spoke to, I got nothing but the same crap. "Due to the agreement policy associated with your package, we can't change or cancel your flight." Then I am told, "We can cancel your hotel room and give you a refund but not your flight." So I yelled, "Why can you refund me a hotel and not the flight? That makes no sense. Why would I want a flight to MSP and drive 3 ** hours to Fargo for my hotel?" "I'm sorry, ma'am, but I cannot do anything on my end."

I prepaid a reservation thru Priceline for a car to pick-up at Hertz on Thanksgiving day. The prepaid amount is 181.25 and when I arrived at the New Orleans Airport Hertz did not have any cars available for any reservations either prepaid or just reserved. If I took one of Hertz cars and did not pay for it, I would be arrested for theft. I want my money back either from Hertz or from Priceline. I work HARD for my money and can't throw it away and not receive a product for that money. I was not the only person, there were about 25 or more people who were not given cars that night.

I booked and paid for a 2.5 star hotel with Priceline on 1/5/2014. The "what hotel" link compared it to name brand hotels like Holiday, Marriott, etc but after I paid for the transaction, I got some unknown hotel. I could not imagine of staying there after seeing its online pictures. The hotel was not at all comparable to the brand names that Priceline shows prior to payment. I called Priceline right away and talked to Customer Service to explain how I have been misled by their 'deal' but they just pointed me back to the "no cancel/no refund" policy and said that this hotel was just as good. I told them that this was not what I expected but they said that could not do anything.

Everything started wrong... When we placed the bid in Priceline and went thru got us a place in Orlando, FL but when we saw the address, it was far away from were we supposed to stay so we decided to call the Hotel Suburban Extended Stay and told the receptionist what happened. So they cancelled the reservation, hanged up phone, read the email Priceline sent us and said no refunds/no changes. So we called back right away the hotel and spoke with same agent, ALEX, and told him we wanted the room back due to Priceline will not refund our money back. The agent Alex told us "the hotel was cancelled and he did not have any room available". We called Priceline right away and complained. The investigation center called the Suburban Extended Stay and the same agent Alex reinsert the reservation for a room.

So I booked a ticket from Dallas Fort Worth to Ontario, Ca for January 5th 2014 today. After submitting my credit card information, the website give me a itinerary number and said I will get my ticket in 15 mins. I waited for almost 1 hr and tried to contact the customer service and the only phone number they provided (1800 340 0575) says my request cannot be processed! I tried to talk to a human but they are very hideous that I don't even have an option to talk to human. This is really frustrating. I emailed them and tried different numbers and no response. They should have a working number and option to talk to human beings over the phone. My itinerary number is **.

We booked a cruise through Priceline and I can tell you this was the most stressful vacation ever. It started with not having all the correct information/directions to the hotels and even the cruise ports and parking directions for the cruise. The hotel we were staying at in Tennessee could not even give us accurate directions so we were not able to locate them and missed the deadline to sign in, thus losing money. It took us over an hour to find the hotel in Louisiana because of inaccurate directions. The hotel we stayed at I am almost positive had mold in it, we are getting checked on Monday because we are both really sick with flu-like symptoms which we are told could be from mold.

Bought tickets for a round trip flight. Missed the flight. Had trip insurance which explicitly stated on the website was useful in the instance of a cancel, missed flight, or death and dismemberment. Not only did I get counted as a no show, but I was not helped, then I was put on hold with their customer "DIService" for over 2 hours. Instead if just telling me they weren't willing to help, they made me wait those 2 hours, THEN told me my insurance was useless and wouldn't even reimburse me for the insurance portion which amounted to around 17 bucks. BE WARNED, travel insurance is useless with them and they put you on hold for hours before they deny your refund. Also, they will pass you off to whatever airline your ticket was purchased from which is ANOTHER waste of time because the airline won't help either. DON'T USE THEM. THEY ARE SCAMMERS.

I booked a hotel for 4 nights through Priceline.com, about a month before I traveled for a work meeting. During booking, I was told I could cancel the reservation until 24 hrs before I arrived, but for some reason my credit card was charged the entire amount of the reservation immediately. I stayed at the hotel I booked, it was awful, but sometimes that's what happens when you book in haste. However, I asked for a receipt from the hotel, so that I could apply for reimbursement from my employer. The amount on the receipt I received was $80.19 less than what my credit card was charged.

I reserved a rental car through Priceline on 5/30/2013 for a vacation 11/21/2013. I paid for a full sized vehicle on the date I made the reservation. When I arrived, Hertz refused to give me a full sized vehicle. I called Priceline on the parking lot of Hertz on 11/21/2013 they told me to take the car and that they would resolve the issue for me within ten days. Priceline has said that Hertz gave me what I paid for, even though I've provided the documents below to show they did not. Hertz is saying they will do nothing because my problem is with the third party (Priceline). Ultimately, I have approached both Priceline and Hertz multiple times and neither have resolved this issue. Attached you will see my confirmation as well as what they rented me. I have confirmed per the Chevrolet website that a Malibu is a mid-sized vehicle. You will see that I paid for a full.

Tried to book flights to Chicago for Xmas and were "deal is in the bag" when every thing changed and the dates and times changed and personnel could not give me new higher priced flight or airline info with 5 hour connections. What a PF!!!! ** this folks and the horse they rode in on. ** that fat Shatner to boot. Bait and switch would be a better name for this bunch of shysters. Merry ** Xmas.

I was traveling with 3 children. Seats were not assigned. As soon as I booked the tickets, I went to assign seats and only ones left were upgrades that would have taken the price OVER what I agreed to pay with the "negotiator". The customer service representatives were terrible and only repeated the same sentences over and over and over. They didn't even understand or try to understand the problem. They talked over me and interrupted me repeatedly. When I asked to escalate, they said there was no one to escalate to and ended the call. I have NEVER had such terrible service and I will NEVER use Priceline again. I will be sure to tell everyone I know the same thing.

I reserved a hotel room in Bozeman, Montana. But since the company doesn't let you see where you are booked, Priceline booked me in a completely different city rendering my reservations useless. If you book a room in Cleveland, don't be surprised if you end up in Columbus. I called customer service--the CS Rep told me he was in the Philippines and I could barely understand a word he said. They did nothing to remedy the situation and said I was out of luck. I called the corporate offices in Conn. and spoke with Oliver ** (CS Services) and he was even less willing to remedy my situation. I wasn't asking for a freebie, or a discount, or a better room. I was simply requesting that priceline place me in the same city I requested and needed to stay. They refused to help and I had to throw away 76 dollars on a hotel room I couldn't use. DON'T USE PRICELINE!

I don't think there are any words I can say expressing how much I dislike Priceline and how NO ONE should book anything with them because they WILL be ripped off. When I filled out the flight reservations for my sister I wasn't in the best state of mind considering I was booking this flight for A FUNERAL not for joyful fun reasons, and I mistakenly put her maiden name. When I called to ask to change that one tiny detail which I know was a mistake on my part and could happen to ANYONE, I refused to get any answer other than you may cancel for a fee of $200 and you can rebook another flight. If I had the money to pay $700 for a flight, do you really think I would have went through Priceline???

At a glance...Priceline seems to provide a good value. Dig deeper and you'll find there is no way to adjust or cancel a hotel reservation. Even worse is the fact that they HIDE the hotel's RESORT fees until it is too late! Add an EXTRA $20 a DAY and it's no longer a good "deal". Go elsewhere & avoid Priceline! Oh, and I should mention the hotel says call Priceline. Then the rep at Priceline says "Nothing we can do. You should have read the fine print." I asked for a supervisor and she stated, "We don't have supervisors so there is no one else for you to talk to!" Thanks Priceline for the NO customer service or clarity in contract.

I purchased a hotel room online with Priceline for December 25, 2013. After paying, I was never E-mailed confirmation or my itinerary. There is no way to contact them. The recording keeps saying my e-mail and my phone number are not correct. My bank account statement confirms that Priceline was paid. It gives a phone number but it's the same number with that recording. What can I do to get either my money back or confirmation for the hotel?

I reserved a rental car from Priceline for 2 days in Atlanta. I did not pay for the car in advance, just merely booked it via priceline. I've used this service many many times. It's no different that booking a car rental direct from the car rental companies. You pay after you return the car. I received the usual email confirmation from price line a few days ahead. When I arrived at the rental car counter, Thrifty says they are all out of cars. I called priceline, and they said, sorry, but they don't keep up with the car rental companies and since I wasn't charged, all they can do is cancel my reservation. Meanwhile, I had to scramble and rent a car from another company at the last minute and pay double the price. Shame on you, priceline for deceptive advertising. Your disclosures should mention that there's no guarantee you will have a car. The reservation is worth **.

Booked a rental car. Website clearly stated, "guarantee we'll book a big deal or give you $25". After booking, found a better deal for same type car and itinerary and notified Priceline. Here's the rub, better deal from a different rental car company so Priceline won't honor their guarantee. Misleading guarantee on their page. Not an honorable company.

My husband and I were travelling from NY to Florida with our dog. We decided to stop for an overnight in Rocky Mount, NC. After narrowing our search criteria to include "pet friendly", we accepted a bid on a hotel in the area. It turned out that the hotel that they reserved and charged us for did not accept dogs and we had to find another hotel to stay the night. Priceline refused to refund our money, claiming that their disclaimer does not include any wording stating that the hotel must be pet friendly, even though we included that in our search criteria. Their practices are deceptive to the consumer and I can state that we will NEVER use Priceline again! Shame on you, Bill Shatner!

If I could rate them -2 star I would! I try to make a reservation last night on their web site since they offer "best rate" (hotel only), after choosing the amenities, etc. and then proceeded with the checkout. On my first attempt, the system said, "Sorry, we were unable to process your CC." I thought that I made a mistake on a number or something, so I tried again, same thing. I used a different CC, same, and got the same message. At this point, I say to myself, "Forget it," and move on. Within an hour, I receive an alert from my bank notifying me of 3 transactions for the same amount! Surprise! Priceline.com charged the card anyways!

Be aware when using the best price guarantee with this Priceline. I recently booked a trip to Europe using Priceline. I have used them in the past and was very satisfied. I felt reassured that with the guarantee, I would be able get the best price on airline tickets if I was diligent in checking the site. After all, upon checkout, the big orange "best price guarantee" was prominent everywhere. A few days later, the price for the exact same flights dropped. I did call right away and was given the credit. Yesterday, the price dropped another $30.00 and I called right away, very excited. The representative said it is a one-time guarantee and it is listed on the website in tiny print once you click on another link.

I believe it is not safe because they get your credit card info before they give you choices. I was browsing into their deal last April, when I just received an email of a purchase; itinerary # was given which I did not order. I was trying to contact them because I definitely believe it was their system error. I called, no answer, I emailed-no reply. Just today, when I get hold of them, they said that they cannot help, it is in their contract "non changeable; non-transferable." My question remains the same, what about SYSTEM ERROR? I did not purchase but was charged. What about customer service? There is nobody that you can talk to. Yes, I understand the contract but I did not buy it, why was I charged?

Put myself and wife in a crackhead hotel again… I called fire dept and a cop shows up. No smoke detectors. And when I call fd, a cop shows up... Puts us up in welfare hotel. Wow, Bill, you should be ashamed of yourself... Whoops! I forgotten you’re not even a person that could run for president. They should deport you back to Canada. Where is ice when you need them?

My wife booked a hotel with two rooms for her, me and my parents, for a trip to visit our son & daughter-in-law during Thanksgiving. She used the Name-Your-Price tool and was awarded an acceptable price for a nice hotel. When we were notified as to the hotel in which we would be staying, I visited the hotel website to inquire as to what we could expect. Wow, was I surprised to read (in BOLD print) "Please note: Our resort has a $15.00 service fee per room per night to be collected upon departure." Okay, $15.00 is not much, but it raised our room rate by $90. I called PL to inquire, since this surcharge was hidden from us during the Name-Your-Price process, and because this fee is not customary or one which is charged by other area hotels in the same star classification.

Their "no-refunds" policy is just a way to rob people who make honest mistakes. If you made a reservation in error, you should be able to cancel it with no hassle. I made a hotel reservation for the wrong date, realized it within minutes, and when I attempted to change it became aware that the reservation was non-refundable. This is just a form of robbery facilitated by the internet.

Priceline overcharges! I booked a room online (via my phone) with Priceline for the Hotel Florence in South Carolina on 11/3/13, checking in a couple of hours later for a one night stay. The room rate according to Priceline was $119.00 with taxes and fees bringing it up to $133.28. Priceline advertises that they negotiate the lowest rates available, so I assumed we had a good rate. The next day when we checked out, the hotel gave me a receipt showing a room charge of $95.20 which came to $106.62 with taxes.

We bid on a rental car. The picture of the standard car was a Ford Fusion and stated that it was for 5 adults and 4 suitcases. When we arrived at the Hertz counter, we were informed that we would get a small 2-door car instead. We were told that Priceline showed a picture of a different car all the time. We were charged an extra $64 to upgrade. I will never use Priceline or Hertz again.

This is my first experience reserving anything online. I had never purchased something online, but everyone does it and I have friends who always find amazing deals. It is my cousins 50th birthday in Boston, mass and I wanted to be there. I googled car rentals and Priceline was the first site on the list. I went ahead and bid a great price and go that plus taxes and fees and it doubled with that but it was still a pretty good price. Since these were last minute arrangements I went through the motions fairly quickly.

I booked a room for 2 nights. An hour later, found I would only need one night and called them to cancel the one... No way, it was written in stone! They would not work with me at all, even though it had only been an hour!! This was the last time I do any business through them and I would advise anyone thinking about using this dot com company to think again...

Priceline claims to give you the best deals and they do. The problem is once you get your deal, discount, negotiation or whatever it is they do for you, you're screwed. They play games while taking your money and no satisfaction of helping you get the service you just paid for. My Pastor went to speak for a week in the West Coast. Upon his return home, I was going to surprise him and pay for car rental for a few days because his car is being fixed. Well of course I used Priceline and they mess the whole purchase up. I got a rental from Hertz at the airport in one State and he needed it to get home in the next state. Because Priceline does not allow you the option of choosing where you will return the car, he couldn't get the car at all.

I booked a stay with the Microtel Inn in Tallahassee, Florida from Sunday October 27, 2013 until November 1, 2013. I reserved Sunday even though I knew I would not arrive in Tallahassee until 7am Monday. The hotel explained that they would not allow early check in so that I would have to reserve Sunday. Upon arrival it took the attendant almost an hour to confirm my reservation and check me in after a 9/12 hour drive. This should of been my red flag to run.

Pissed. Why DID I even do this? Never ever again. They screwed me over. I made res. for hotel for one day in Akron, Ohio. After I paid, the city changed on me. I called right away to cancel my res. at that hotel and used it for another closer. They told me they could not help me and that I got charged full price for that hotel. I said I just did it not even a min. ago and now I'm out 90 bucks. All they told me was that I agreed to it. They told me that I had till afternoon of 24th to change it even though what I read it said afternoon of 25th to change it. They asked me if I would like their help in my suing them. What kind of cs is this? Never again will I use Priceline. We should find a way to go after these people in court. We just have to come together.

I used to get great deals on Priceline. I would get bids $58 or $50 for a Marriott or Hilton that was actually $185 or $150 if you just walked in and didn't bid. Now I haven't been able to get a bid in about 6 months. Other people that I used to bid for are asking me and I'm telling them Priceline is just not the same. I get a better deal just typing in cheapest hotels in a city. I didn't indicate a star for my experience, because it is 0.

I recently booked a trip to Detroit through this atrocious company. The process includes placing a bid. When the bid is too low, Priceline suggests a higher bid. When I increased the bid to their suggested price, it was accepted. All emails from Priceline show the bids from LA to Detroit. When the confirmation came in, Priceline screwed up the departing and arriving airports by having them reversed. When I called the customer service number and told them about the mistake, AND offered to show them the corresponding emails proving THEIR screw-up, they would not accept responsibility and had the nerve to offer me a cancellation of the ticket for an additional $175! UNBELIEVABLE!! How this irresponsible behavior is tolerated by the public by keeping Priceline in business is a mystery. Thankfully this has gone to dispute with my credit card bank. I will never use this company again. They have proven to me to be totally unaccountable for their actions.

Today, I contacted Priceline to receive a price adjustment on my hotel. I was on the phone for 10 mins and disconnected. Called again on the phone for 22 mins, disconnect, then on the phone again for 10 mins for the gentleman to tell me that they could not find the deal now. I lost the deal due to the amount of time your customer service rep took to assist me. The gentleman then proceeded to tell me that they do not disconnect their calls. I have been a loyal customer with Priceline for years but after today's service, will no longer use your services any longer.

I tried biding on a room. They gave me a certain area. I wanted something close to my wife's Christmas party so we did not have to drive. They gave me something about a mile away in the city of Philadelphia. Not a good thing to walk around the city. I called right away to get it cancelled, was given no satisfaction. I asked a manager same answer. Not even "Can we offer you something closer?" What a crock.

Last week, I hunted for a deal in San Francisco for Fri, Oct 18. After several consecutive efforts to score a 3.5 star hotel for $65.. $70... $75... etc. I finally secured a hotel at $90+fees. Priceline.com advertised 60% off comparable hotels (Hilton, Sheraton, Doubletree, Crown Plaza, Marriott) that average $279/night. The deal I was provided after my bid was for Club Quarters San Francisco. I was not familiar with the hotel so I quickly looked it up and found the hotel to be listed as 3-star (not 3.5 star) on independent, non-Priceline.com partner websites. Proceeding to the hotel's website, I was able to go through the booking process to secure a room for $99+tax/fees.