Priceline Reviews

We are 2 adults and 2 kids and booked a room using express deal. When we called the hotel to check the reservation, the hotel said it can accommodate only 3 people in the room including kids! Priceline is not ready to cancel/change it. We are really stressed out. I wish I knew it before booking. They don't have any option to specify number of kids. I think they are deliberately left that option out to mint money. We always use Priceline to book airfare but not anymore. I'm done with Priceline now.

They overbooked but did not refund everything I paid - just half of it - which makes me feel so bad.

Last October, I rented an SUV from Priceline for February for approx. 3 weeks. I needed it to be AWD because we were going to be going in the snow. Yesterday, 30 days before the rental date, I called to confirm the vehicle would be AWD or 4WD. I was told they (Budget is who Priceline made the rental through) couldn't guarantee an AWD/4WD vehicle and that I needed to request that at the counter when we pick it up. That won't work. We are going to the mountains the next day. When I told them I wanted a refund, they said the contract was non-cancellable/non-refundable and cannot be changed. They clearly have no customer service. They have people in the Philippines that recite the same clause.

I will never again use Priceline to make a hotel reservation and would caution anyone against it. The savings are minimal and the hassle is massive. In fact, I was charged $6 more for my 4-star hotel in midtown Manhattan than booking directly. I got the worst 4-star hotel of the 239 available from a ratings standpoint. How it was 4-star compared to others - no idea. But worst beyond overpaying was no guarantee I could get 2 double beds vs 1 king. I'm traveling with my 15-year-old son. I will put a damper on the entire "once in a lifetime" trip if we have to share a king bed. Awful.

I've used Priceline.com for 8 years now. I have been fully aware of the bidding, policies, practices, and overall process until today. All users of their site be aware that the initial pages they are now using will trick you into thinking you'll get to bid as in the past, but now they have designed a deceptive web page that is actually an "I'll pay that" page. Here is what I mean.

I went to Priceline to research airfare and a rental car for a trip to Palm Springs from SFO. While searching tickets, I got an ad that suggested I check out a very low air ticket and car package. I clicked on it and it asked for my travel info which I submitted. Then it wanted a credit card to continue. I put in the credit card, assuming it was part of the process but would not be billed until I accepted the deal. Then I clicked on a button titled "Pick Your Airline" but, to my shock, I was not given a choice of airlines. I was given a final itinerary which could not be cancelled or changed. The times did not work for my trip but I was stuck.

I booked 2 cars through Priceline from Fox rent a car in Las Vegas. Worst experience ever. They charged insurance in advance and ended up being told by the rental company that insurance was not valid - I had to get from them. Turns out Priceline said theirs was valid and refused to refund. I ended up in the phone with Fox rental and Priceline for 2-3 hours and still didn't get the money refunded by either one. Never will I do business with either one of them! Don't do business with them. You will end up paying more and wasting a lot of your time!

I bid for a hotel through Priceline. I thought I was getting a reasonable deal until I found out that I would be getting charged separately by the hotel for additional fees, $30 per day plus tax in resort fees. I called Priceline customer service representatives, who couldn't have cared less since they already had my money. I first spoke to someone who hardly spoke English, and then I spoke to his manager. Both service representatives stated that Priceline doesn't know the exact amount of the resort fees, since you won't know which hotel you're staying at until your bid is accepted. This is complete nonsense and is a total fraud. Priceline knows precisely the hotels with which it partners, and can easily give a range of prices of mandatory fees for which its customers will be responsible, so that potential Priceline customers can amend their bids accordingly.

I made an actual reservation, not placed a bid. As soon as I received the email confirmation, I noticed that the reservation was for 3 nights and not 2 nights as I meant to do. I called Priceline immediately, and I mean I dialed the phone about two minutes after the booking was made. Priceline refused to change the booking to two nights unless I paid them $225! This is more than the cost of the hotel for two nights ($150). I have made numerous reservations through Priceline since nearly the time they started in business, but I will never again book anything through them. I don't want to do business with a company that treats loyal clients this way. Just now, during a cursory search of complaints against Priceline, I found out that this kind of treatment is pretty standard for them, which surprised me.

We compared rental cars with Hotwire - it took forever to get a customer service rep and I must admit it was hard to understand; it sounds like they outsourced to India. I asked why it was so much higher than Hotwire. I never got a real response. Also, I asked about the extra coverage on the car (just to be on the safe side). This person was not aware nor could provide me any info! And after trying to get an answer, he told me I should use another provider. Well I did. I used Hotwire - no games, no gimmicks, and I was able to talk to a rep without jumping through 50 hoops or pushing 20 keys on my phone to talk to a human being - Priceline is at best a joke but most likely a scam!

I was looking at prices for plane tickets from Charleston to San Diego. I looked on Priceline.com and looked at the option of "quote your own price" with no intention of purchasing a ticket - just to look into the dates and times of the ticket. I selected the option. The option didn't state when or where it would purchase the ticket or any options or agreements before I selected the option to quote my own price. But to my dismay, once I had entered my information, the option selected a time and date and purchased a plane ticket for me. I immediately called Priceline to cancel the ticket, but they stated it was non-refundable and non-changeable. Even after emailing the corporate office, they didn't offer me any options or solution. The ticket was $500 and I will not be able to use the ticket, so I will not be able to use it in the future.

I booked a room in downtown St. Louis three months in advance for $144+ change. The day of my arrival, I found the same exact room in the same exact hotel on 4 different sites, including Priceline.com for $109+ change (over 20 rooms available). Priceline.com wouldn't honor their best price guarantee because (now get this) you only get the best price guarantee for 24 hours after your booking!? I sent online complaint through the BBB but that seems to be going nowhere. How can a company with thousands of reviews that equal out to 1 star be an A+ rated company? Call the hotels directly for best prices and customer service if that's what you want!

I was given $70 bonus cash for a free hotel stay before the 5-day Caribbean cruise I booked through Priceline. I bid an additional $50 to upgrade to a 3 1/2 star or more hotels (total fees with taxes, $75+). It said in the fine print, the room is only guaranteed for two adults but to request a different room with the hotel once the bid is accepted. The hotel we were assigned in could not accommodate myself and my two teenagers with a double queen bedroom. They said they did not have any rooms left for Sunday. They are putting the three of us in a single queen bed. I am very dissatisfied. I called Priceline's cruise division and the hotel, Sheraton Tampa Riverwalk Hotel, and tried to cancel. If they do not have an appropriate room available, they should allow me to cancel and refund my credit card altogether, as I need to get another room in another hotel at this point.

Priceline offers these categories: 5 star, 4 star, 3 star and Resort. The "Resort" category was chosen because they were all "All-Inclusive" resorts that included meals, drinks and upscale facility. There were 7 resorts to choose from in the South Cancun area. I read all of the descriptions and all were equally nice, so I decided to bid on one and would be happy with any of them. I did read that Priceline can add additional resorts that were not shown, but I did not suspect anything unusual at that time since I expected any additions to also be "Resort" category of like/similar resorts. I actually received one of the 7 I had researched and was pleased it was the Westin Spa and Resort, Cancun. Upon calling to confirm a king size bed as suggested in my confirmation email, I learned that my reservation was for the room only and that I was excluded from using any of the all-inclusive benefits.

I'm a first-time user of the site and mistakenly reserved a room. When I called their customer service department, I was left on hold for a full hour before being told that even in cases when customers make mistakes (I immediately called to correct the error), all purchases are 100 percent non-refundable. Do they really expect to run an online business where their customers will never make a keying error when placing an order? They could save some money on those TV ads and invest in a real customer service department. Happy customers come back. Pissed off customers don't and tell 50 more people not to either.

Priceline, no best price guarantee - On 12-21-2012, I reserved 3 rooms at the Mandalay Bay for $74 each through Priceline. My card was charged $94.08 each instantly. I called them (their customer service is from another world - a third world country with those funny accents) to ask why and they said that I should have read the fine print - that the $74 is for reservation only. Well another expensive lesson learned. We really don't need to use Priceline as I later found out Mandalay Bay offered a better deal of $66/night! Oh my.

I used their 'Name Your Own Price' feature and a pop-up page appeared showing other hotels that had higher star ratings for the same price, though it didn't state which hotels they were. So, sure I booked it thinking, "Wow, that's awesome; Priceline provides such great customer service." As soon as I received my confirmation, I researched the hotel and soon realized the hotel was not what I was looking for. Reviews from other sites were not so good with complaints of it being old and lacking customer service. Immediately, I called Priceline to cancel my reservation. I was very disappointed to find out that my reservation could not be canceled. The agent with an Indian accent told me the hotel would not cancel the reservation as well. But I called the hotel myself and they did cancel it.

I purchased an airline ticket and car rental package. I was all checked in and sitting at the gate for departure. Turns out I was at the wrong gate. The Delta clerk and I must have miscommunicated and the gate was not on my ticket. So lo and behold, I missed my flight. I went to Delta and they said they could get me on another flight, but Priceline would have to call them to approve it or change it. I called Priceline and waited 20 minutes to talk to someone. His response was no refunds, no changing the flight and no exceptions. He transferred me to someone else, waited 30 minutes and same response. She transferred me to a supervisor. Another 30 minutes with no response. I was on the phone for over an hour.

I booked through Priceline (the last time) for a 4-star at a specific price today. Doubletree-Seaworld, Orlando accepted that price and the bid was confirmed. I am to arrive soon and stay for 4 nights. I pulled up the property's website tonight and happened to stumble upon the $15 self-park fee disclosure - it was the first I have heard of it. I talked to Property Management who said they could do nothing because it was booked through Priceline, but I could call tomorrow to talk to other management if I wish.

I got a rental for $12 a day through Priceline. The next page offered an "upgrade" from a subcompact to a compact for $12 a day. Sure, I thought, compact for same price as a subcompact, why not? It turns out that it wasn't the same $12 a day I was paying, but was an additional $12 a day. I called up their "customer service" within 2 minutes. There is nothing they can do about it, according to them, according to Travis. Outrageous, and what is worse, they don't care. Priceline, not sure it is worth it. May be the last time I do business with them.

Name your own price conveys a very low discount, 17% - I bid $130/night for hotels in Florida. I got a hotel that was $156. I complained about the discount and they said that my discount was 28%. They changed the price at the website and told me pricing is highly dynamic. In addition, I found the same hotel, same days, etc. at a cheaper price at Despegar.com but received no answer. By the way, I spent over 40 minutes in the phone. Waiting time is over 20 minutes. So if you have problem, there is literally no way to solve it. My advice - keep print screens and pray not to have a complaint.

On Nov. 6, 2012, I went to the library to do a number of things online, among which was to find cheap airline tickets. Among many sites I visited was Priceline.com. From my search, I found out that the prices were too high for me, and then Priceline offered the alternative to Your Price. During the course of filling the forms, I was required to sign in using my email which I did. What I noticed was that in spite of the Priceline issuing me a Temporary Password, I could not get in. I tried a number of times without success and I couldn't understand why. I ended up not being able to make a purchase because I could not proceed as I could not sign in and also because eventually the computer timed out on me.

Last night I was shopping around for hotel rates for a trip to Dallas, TX in February. I used the "name your price" option and searched the area. I received a few offers on room rates, but they were more than I wanted to spend so I cancelled that offer and kept looking. About 30 minutes later, I was charged a total of $800 for 3 different hotel reservations that I did not book! I contacted Priceline and was advised that all reservations were non-changeable and nonrefundable. All 3 reservations were booked for the same exact times and dates and of course, it's not humanly possible for me to stay in 3 places at one time. Regions Bank looked at my account and all three charges were made within 5 minutes of each other.

I will never ever use Priceline again! Priceline sucks! My sister in-law who is disabled was late to the airport and missed her flight. Priceline wanted to charge $50 plus an additional $30 fee per ticket for missing the plane. Also paid for their useless flight insurance which is totally a useless waste of money! These people are horrible! Customer service sucks and many of these people can't even speak English. Anyhow, we took her and her boyfriend to the airport and Delta only charged them $50/person. Also, the insurance covers nothing! Don't waste the $16 on the insurance unless you want to contribute to the wealth of Priceline and the loser insurance company! I'm telling everybody I know not to use Priceline. And the tickets were $193/person round-trip and had I ordered from Delta directly, we would have paid only $177/person per round trip ticket! What a bunch of money grubbing, scammers! We will keep our money from now on and to hell with Priceline! I definitely don't recommend these dipwads!

Our family has used Priceline for many of our trips; that will now cease. Priceline does not appreciate its customers nor do they care about delivering a high level of customer service.

Worst travel company I've ever dealt with. Zero customer service, basically want to take your money and forget you. Luckily I was able to deal directly with my car rental company (Hertz), which came through and treated me as a normal human being. Priceline is a greedy, irresponsible company that deserves to go out of business. Soon!

Despite what this company says on their website, if the hotel booked cannot accommodate the handicapped person's needs, they will not refund your money. They lie on the website about their policy.

I made several car reservations in a short period of time and tried to cancel. When I couldn't cancel, I assumed that the reservation would self-cancel as it has always done in the past. Priceline charged the full amount for all car reservations to my credit card. I called Priceline to ask them to remove the charges but they referred to the policy that a reservation cannot be canceled. I did not realize that the policies had changed. I talked to several people at Priceline but got nowhere. I called my credit card company and spoke to a supervisor who gave me a phone number of a person at Priceline. She transferred me and after speaking to the agent for a couple of minutes, he hung up.

After they billed my card, which they weren't supposed to do (the hotel did), my hubby found out that the motel had charged it. So I was double charged. I went in to cancel and they said they would give me back half. We were down to our last dollar. It still hasn't got credited back. I am going to my bank and charge them with fraud. Our hotel is standing behind us. This is blatant theft.

I booked 3 nights at the Dayton Ramada 3-star hotel on Priceline. I checked in, then found that the hotel had no hot water in the entire building. A gas line had broken and was shut down. The desk person failed to mention this at check in! So, I called Priceline. There was nothing they could do. I couldn't cancel and move to another hotel. It appears that if you use Priceline, you are just out of luck! I won't make that mistake again. I'll use Priceline to get the best price, then I'll call the hotel and make my own offer direct with them. Buyer beware.

In my case, I paid more than I should have. I was looking for an affordable hotel in San Francisco for late October. Unfortunately, I am subscribed to Priceline deals and today I got an email from Priceline about hotel deals in different cities including San Francisco. I booked a hotel using their "Name Your Own" price service. Now I understand how that works. You name your price and the area and you don't know where you are booking until it's done. When the booking was complete, I went online and checked the reviews. Most of them were awful. The hotel itself was fine but apparently located in a bad area of San Francisco, although accidentally in the area that I picked.

I was having trouble getting a decent room in Downtown Miami for two nights so I put a bid in for Priceline for a 3-star property at $197 per night. They gave me a Spring Hill Suites at the Airport - Spring Hill Suites was specifically listed in the Priceline examples of a 2.5 star hotel and I did not want to stay at this Spring Hill Suites. I immediately called their customer service to let them know I felt that if Spring Hill Suites is specifically listed as 2.5 star hotel, then awarding me this hotel when I had a three-star minimum was unfair. They said these were examples only and I had to take whatever hotel they awarded me.

I booked a room from Priceline. I am diligent in researching the hotels before I commit my bid. I did a search of 3 star hotels in Bristol, Virginia. Only one hotel showed up, Courtyard by Marriott. I am good with that brand of hotels. I submitted my bid and the Holiday Inn and Suites accepted my bid. This is a pet friendly facility (not what I want). When I asked Priceline how I could get a hotel that didn't even show on their list, the answer they gave was that the list of hotels on the website are not all inclusive of the hotels you can get when you "name your own price". Bottom line, if you name your own price, you have no way of knowing what you will end up with! I've spent hundreds of dollars with Priceline. Never again!

When I showed up at the hotel, there was no reservation and no rooms even though I had printed out the confirmation. I called Priceline and they had me wait there until 11 pm (1 hour and 20 minutes in a lobby with 1 chair) and never found me a room anywhere near where I was or was going. I called and spoke to a supervisor and he said there were no rooms anywhere near where I was. He said he would look further when I requested a supervisor and never called me back. I drove around looking for a room until 1 am then finally found one.

We wanted a 4 star hotel and booked at a Ramada in Clearwater, FL. When we arrived, there were people hanging out smoking and drinking outside. We arrived late after a hospice visit and we woke up the next morning. We found that our bedspreads were soiled and the bathtub was filthy and while sitting on the toilet, we discovered blood stains on and around the toilet. We were not allowed to check out and receive any refund. All we wanted to do was move to another hotel and pay the difference. The Priceline rep basically said, "Too bad you booked it." Never will we use Priceline or Ramada again.

I booked two rooms at Rodeway Inn, San Marcos, TX. When we arrived, it was dirty and had been used.The room was in terrible repair with the couch being so dirty we wouldn't even touch it. There were bugs everywhere including cockroaches. The towels looked as if they had been used to clean the floor. There was a drug party in the next room and it was being used by prostitutes. The beds looked like they had been dragged from the dump, dirty and did not fit the bed. Everything in the room was tattered and torn. When we went back to the desk, they acted like they weren't even surprised and said we would not be charged for the stay and we left. When we found another hotel, we called Priceline and let them know. Priceline would do nothing! They called the hotel and the hotel told them we just left early. Our overall satisfaction was bad with Priceline and we would not feel comfortable using them again.

On my recent trip to California, I had used both Priceline and Hotwire for hotel reservations and had very different customer service experiences. Based on those experiences, it is very unlikely that I will ever use Priceline again for travel booking.

I held confirmed car rental reservation via Name Your Price for six weeks in advance of trip. Upon arrival, the rental company, Advantage Car Rental, says, "Sorry, we ran out of cars." Priceline says all they can do is cancel the reservation and not charge me. However, I have to book a car at the airport from another rental company and pay top dollar (11:30 pm). Advantage Car Rental is obviously an incompetent, miserable company but I made and confirmed the reservation through Priceline. The best their so called customer relations people can do is "We are so sorry, but have documented your issues in your file." As if I would ever do business with them again.

Buyer beware, especially those of you, like me, that have little money! I did the Name Your Price for lodging. I carefully selected two towns close to my mountain destination and a price. I got no results, increased the price slightly and got a motel. The only problem is that it is 100 miles away on difficult mountain roads. Apparently, somehow, the acceptable range from my destination was increased. I did not do this but was told I had no recourse. Let my $200 loss be your lesson. Just don't let the low price lure you in. Don't do it!

I booked a hotel on Priceline with no bid for $210.32. I had to cancel the next day due to car problems and they said I still had to pay the $210.32 even if I canceled. I could see a cancellation fee but to pay for the room anyway is unacceptable. Also when I called, they were very rude to me. Customer service is not part of their business and I will tell everyone I know how bad they were.

I received an email for last deals for Priceline Rental Car. I went on Priceline and put a bid close to what they said were the deals. It came back and said your chance for $59 was a better chance. So, I bid what I thought was the best price from what you quoted saying I had a better chance with this amount. After paying and looking at the total, I thought it looked pretty high. I then did another bid to make sure they gave me the best price. I put in $30 for the same checked box "economy". It took the $30 offer! I am now paying 25 dollars more per day and that would be a big difference in my total for 4 days. I tried explaining to the customer service the situation and the fact that you have on your website, that if you find a lower rate, you would be given that rate and 25 dollars. I don't care about getting 25 dollars, I just want the fare that I should get as it is the lowest price! This is very bad business and I will never deal with Priceline on anything!

I purchased two tickets to Las Vegas and was unable to go because of a sick pet. I called Priceline and was told that my ticket was non-refundable (even though I had purchased insurance on both tickets). The would keep my ticket valid until September 2013 but with $175 charge for both tickets and additional $30 charge for both tickets. They were rude and nasty to me and I was told by one supervisor that no other supervisors were available in the company. I asked if they were going to pay interest on my money that they were holding hostage for that year and was told no. I told the supervisor that I would be wearing my "Priceline Sucks" t-shirt when I did get to use my ticket. I'm disappointed and would never recommend to anyone. Their employees should be ashamed to work there.

I was leery about going through Priceline, as the last time I went through Priceline to book an extended hotel stay out of town I was extremely dissatisfied. I had selected one area location and they put me in hotel near the location, but not in the area that I specified and they would not cancel. I knew of the hotel and I clenched my teeth and ended bared the stay. This time on Priceline, I was to do a long-term rental vehicle as I just lost my motor vehicle and my insurance claim was running out. I went through the bidding process and I specifically indicated that I wanted a standard SUV and I put in my bid.

We used Priceline to negotiate a price for 2 rooms in the Charleston, SC area, using the "Name Your Own Price" feature. The website claims they negotiate up to 60% off the regular price of a room. Their "negotiation" resulted in the payment of the regular price the hotel was charging. On the day of our return, the price of the hotel had gone down by $20 per night from what Priceline charged us. Upon complaint, per phone call, a rude representative told us in essence, "Too bad for you." We were told, "When you place a Name Your Own Price® request, you should always research the available rates shown on our site, then enter a price that reflects the savings you would like to receive."

I had originally booked a tour through Priceline for the date of Wed., Oct 17th. I received confirmation from Priceline and they took out my money. I called Dolphin Tours to confirm the date and time. They (Dolphin Tours) told me that date was canceled a long time ago and that Priceline was notified! If I had not called to confirm in which 80% of people don't call to confirm since it was purchased through Priceline and is supposed to be a trusted site, I would have not known it was canceled and I would have been waiting for them to pick us up at the hotel!

I booked my honeymoon, a once and a lifetime opportunity. I chose the wrong hotel and that is my fault, but I called customer service within 5 minutes of booking my trip and there was nothing they could do even though I was willing to pay the difference in the trip. We all make mistakes and I find it hard to believe that a company like Priceline would not help me in any way. I did not want a refund and did not want any money back. I was willing to pay the difference for the vacation that I was dreaming of. All I wanted was to give my future wife a dream honeymoon and now my wedding is ruined due to the fact of your policies. I will never book with Priceline again and it is sad when you are willing to pay the difference that there is nothing you can do. Shame on you.

I pulled hotels near Legacy Emanuel hospital and chose Best Western Convention. It was two stars. After I paid and pulled up my confirmation, they had booked me at Eastside Burnside, one star hotel. This is not somewhere I would stay, not even in the search list. I had to argue with a man to get transferred to a supervisor. They finally reversed when I asked them just to give me the room I had reserved - all they did was refund. Not what I wanted to go through when dealing with a family medical crisis. Beware, beware, beware. If I had gone to the homeless, crackhead area they switched me to, my family would not have been safe. Boo Priceline. Bait and switch is a horrible practice.

I purchased a ticket for my husband and got ticket insurance in case I needed to cancel. Then, when I went to cancel, I was told my reason to cancel is not valid and I can't. I will never use Priceline again. The customer service agents have such a heavy accent, that you can hardly understand them. The airline ticket price was not a discount as far as I can tell. I plan to open a claim with my credit card company about this matter.

I booked a room in Portland, Maine with name your own price and I chose the area and hotel level I wanted. The website showed multiple options of hotels in this area with prices. So, I bid lower and my bid was "accepted". The hotel that came up was not even in the area I chose and was lower level hotel than I requested. Not only that, I went to this hotel’s website and the listed price is cheaper than my bid. This is the biggest scam ever! How can they get away with this? I called customer service and they were rude and dismissive and continued to repeat over and over that this was non-refundable. Do not use Priceline! I want my money back!

I booked 4 tickets on Sunday night at 8:00 pm because it was the lowest price guarantee. But on Tuesday at 7:00 pm, the same flights were $200 less for the same 4 tickets. Priceline would not refund a dime and they sent me direct to American Airlines who said it was Priceline's responsibility to refund the money and not American. Never use Priceline. I always use Expedia and was always refunded the difference if the flight went down. Priceline is a total rip off!

I was told a hotel reservation that was made would be credited if I purchased another hotel reservation. When I made the second reservation, they hit me with the we never made that offer, and can’t give you any money back for the original offer. Complete liars and terrible customer care. This company needs to be taken out of business.

Beware! I ended up paying more for a hotel room through Priceline than the hotel's published rate. They are false advertisers! You must read the fine print. They are scam artists.

I booked a name-your-own price car rental through Priceline for $173 for six days. As it turns out, I only needed it for two of the six days. When I turned the car in early and was charged by the rental company, I was fine with that. However, I called Priceline regarding the remainder of the balance because I did not need it for the full six days. They told me no refunds. I didn't want a refund. I just wanted what I didn't spend. I will never use Priceline again and I am telling all my friends to use someone else too.

I purchased a rental car from Priceline. I purchased a car for $73.00 per day and they added $93.23 in taxes. If these were actual taxes that the rental company collects, which I had understood, I would be fine with that. However, these are not really taxes and fees - they are Priceline’s way of recovering costs and charging more, which isn't broken out. The consequences are that I paid way too much for a rental car. Priceline sucks.

We are so upset with Priceline.com! We wanted to get away for a couple of days and decided to try Priceline's "name your price deal," checked off the boxes for Newport Beach and Laguna Beach, CA and, lo and behold, room was booked. The problem is that it is on MacArthur Blvd. in the middle of Irvine! That is 2 cities away from Newport Beach and is a busy office district. It is not even close to Newport Beach which is what the checkbox was labelled.

Yes, it is our fault, but you have to pay to fix it! I booked one a night stay on 08/09/2012 at Holiday Inn Express Madison Square Garden, New York City through Priceline. The only reason I booked this hotel was because it has free parking. However, when I check in at the front desk, I was told there is no free parking. Then, I called Priceline customer support to query what was wrong. The answer is: It is our mistake and thank you informing us. However, you have to pay the parking by yourself. I called them twice and got the same answer! Until now, their website still lists this hotel has free parking. I am not sure if it is a mistake or just a cheating technique! This is the first time I used Priceline and I am surprised they can treat/cheat customers like this.

I have used Priceline many times before and have been completely satisfied, but it had been a while. In past tries, I'd gotten great deals in high quality hotels, including a March 2012 stay at the Millennium Knickerbocker in Chicago. But today I bid on a 14-night stay in Louisville, KY. I selected Louisville Airport or Brooks areas, which I think are areas 1 and 5 on the selection page. There is an area 9, which is Shepherdsville, KY, that is shown on their map well south of Brooks. I did not select area 9.

My mother had been rushed to hospital in the UK; and I needed to get over there immediately, so I booked a round trip with Priceline. They told me my credit card number was incorrect and had not been charged, so I had no flights; however, my credit card had been charged for almost $1,500. There is still a pending transaction which has prevented me from being able to re-book any flights. In the meantime, my mother had died; and I am not able to get there to the funeral. This is purely due to Priceline. As you can appreciate, I am very angry and upset about this and would never recommend that anyone book anything with Priceline.

Biggest mistake of my life (well, almost), I made a hotel reservation for 5 days through Priceline. Unfortunately, I had to cancel 1 hour later, lost $570, the whole amount of the stay. I can understand penalizing me for maybe 1 day but, for the whole 5 days? I'm sure the hotel will not be billing Priceline for the cancellation, but I am being charged for whole thing. Be careful when you do business with Priceline and make sure you read the fine print before you hit that "submit" or "I agree" button.

I have been on the phone with Priceline for three weeks trying to get my refund. They have jerked me around at every turn. I was told the refund would be $750. Now they are saying $430. After several days when I didn't receive an email confirmation on the refund, I called back only to find out that they canceled the flight but never issued me a refund. Then, they told be their Travel Services Dept. was not answering the phone and want me to call back again. I still have not received my email confirmation or refund.

I specified two adults and two children. I got a room with one king bed - that’s one king bed for four persons.

I put in a bid for $140/night for 5 nights and won, but the hotel charges $20/day for parking and $20/day for wireless access. $180/day is not a good deal at all, so I tried calling their customer service number 20 minutes after I had won the bid. I got someone with a heavy unintelligible accent who just recited lines from a book to me. I asked to speak to a supervisor but just got a ruder version of the earlier person. It was the worst customer service I've ever experienced. This was my first time using Priceline and I thought it was supposed to be good, but I will never use this service again and hope no one else ever does either.

My Uncle Bill passed away this morning, and I am having a hard time with Priceline to get me tickets to get to the funeral on Saturday morning. Priceline buyers need to be made aware in 12-point letters if you tell them you need to leave on Friday and that you can still claim it's Friday at 11:38 pm, which gets you to your destination on Saturday at 8:11 am. My major problem is that when I asked to leave on Friday, I thought I would get there on Friday. With me arriving on Saturday at 8:11 am if there are no delays, I will miss my Uncle Bill's funeral in Gurdon, Arkansas at 10 am because I have to drive 2 hours to the funeral from the Little Rock Airport. I called customer support and while they are polite, they could only cancel my tickets and charge me $300. Why can't customer service help the grieving change a flight? Why is it I have to go through the website failing 5 times to book one flight? I just want to go see my war hero disabled veteran Uncle be buried with honors. I am a disabled war veteran from the US Army, and now, I am going to miss my chance to say goodbye. I am going to go cry some more.

I just booked a vacation package through Priceline. When I received my confirmation, I realized I had booked the wrong hotel location. I immediately, I mean just minutes, called Priceline and asked if I could change location, same hotel chain, just a change of location. I was first told that because I called right after the reservation was made that they would make an exception and go ahead and cancel my hotel reservation. Great, I thought.

I did a "bid your own price hotel" after I booked an airline ticket on Priceline. I accidentally put in the date for a hotel reservation for the day I was flying out of town instead of for the night before (flight leaves at 7AM). I was sent the link and $5.00 discount coupon to bid. Immediately after submitting, I knew I had entered the wrong date. I called Priceline and was told of the no refund policy. I was also told the hotel accepted my bid so there were no cancellations. This bid is for a hotel in Las Vegas, Nevada. I bid on 7-28-2012 for a hotel room on a weekday in October. Really? My credit card was charged from Priceline and not the hotel. This is such a scam.

Before going on a 17-day trip to Fall River, MA, I contacted Priceline.com to rent a car and name my own price. Many failed attempts later and right before my trip was to begin, I received ads offering cars for $13 per day in Boston. I tried to bid on these cars and was denied, even when I bid more than $13. Then, I received an ad for cars in Boston for $35 per day. Again, I tried to bid on these cars and was denied, even after I raised my bid to $40 per day. How can they get away with this? So, instead of saving any money, I had to go directly with one of their so-called partners.

Beware of extra charges. I bid on a 4-star hotel in Salt Lake City. It seemed like a good deal until I won the bid and found out through the hotel's (Hilton) website that they charge $13 for self-parking and $10 for Wi-Fi. I also saw that AAA rated the hotel 3 stars not 4, which was much more appropriate. All in all, not such a good deal.

I am a seasoned traveler and have been a loyal and satisfied Priceline customer until my most recent and last experience. I was searching for 4- to 5-star hotels and first looked at which hotels in the category were available. Satisfied with the selection, I entered a reasonable rate and was presented with a hotel that has been closed due to much-needed renovations and is "scheduled" to reopen the day before my arrival. Having been to the Caribbean several times, I am first and foremost concerned that the hotel will not be fully open as construction rarely finishes on schedule. I am also concerned that we will be surrounded by hammering and construction noise.

When booking a hotel reservation, I also purchased the "Trip Protection". Buyers beware! When you click on the button to read about the program, it takes you to another screen which explains the coverage, saying illness, nothing about "hospitalized or doctor visit required"! However, down at the bottom of that page, there is another reference to the coverage, but you have to go to still another page to get the real coverage. I bought the coverage because my husband needs back surgery and until he gets it, sometimes his back "goes out" and the prescription for recovery is "bed rest"!

I booked a refundable room on Priceline and received a confirmation email from booking.com. I did not book with booking.com and when I tried to cancel the hotel on Priceline, it was not possible to cancel. I had to sign up for an account on booking.com even though I did not want an account with that company. It took over 30 minutes to find the special hidden link to cancel my hotel. I think it's terrible that Priceline can force their customers to sign up with their parent company to cancel a reservation made on their system. I will never book a regular reservation with Priceline/booking.com again. I do like the bidding on Priceline and have never had a problem with the "name your own price". At least, I used my American Express, so if they try and charge me anyway even though I cancelled two weeks before, I can file a dispute with Amex.

Priceline takes your money but isn't responsible for anything. My wife found out her grandfather was dying. I went through Priceline and had multiple options. One was a round trip for around $500; it would leave at 1930 and arrive around 1630 the next day. I declined due to the nature of the emergency and spent $1100 to have my wife leave at 1930 and arrive at midnight the same night. My wife was stranded and offered the first flight leaving the airport the next morning. So she took it and will arrive at her final destination the same time as a $500 ticket would have.

On May 11, I notified Priceline that we were cancelling our flights due to a grave family emergency. The representative told me we could recoup some of our money, but we would have to reschedule within a year. I should have realized when the call started that she was scatterbrained, but our family was in crisis and I had little time to do much more. Within a few hours, my father-in-law died. Yesterday, July 20, I called Priceline to see how to schedule and pay for new flights. No record was ever made of our cancelled flights from May 11. I have to write letters now to a customer service department and I will have no option to get funds for an October trip which I must schedule now. It is also difficult to even talk to a knowledgeable English speaking person at this company.

My friends and I booked airline tickets through Priceline and the price dropped almost $100. Unfortunately, this happened over 24 hours after we bought the tickets. I have used Orbitz in the past and always received a refund as long as the price dropped before I left. I sent an email and returned all the mountain of information they requested, only to have them say, “Sorry, you should have read our guarantee.” I certainly will be more diligent in the future and ask very specific questions. I received no satisfaction at all and now have read posted replies from their customer satisfaction employee calling customers "stupid" and "ignorant" and how he laughs "hysterically" at customers’ complaints. I will never use or recommend Priceline for anything again.

I booked my package of airfare and hotel with Priceline for Charlotte, NC for May 1st to May 4th of 2012. When I got to the hotel, which was Knights Inn at the Charlotte airport, I found the hotel very dirty outside and even inside. I complained to the hotel attendant and he said better to let the manager know in the morning. I stayed at that hotel that night and went to the office, gave the key and told them that their hotel is very dirty. I took about 10 pictures of problems. I talked with Priceline and asked my money back. They refused since the hotel manager told them that there was no problem and lied to them that I did not talk with the manager. Priceline did not even bother to ask me to send them the pictures I took of dirt and mold in the room and the bathroom. I'll never book anything with Priceline and will tell my friends and family not to deal with this company. The price of airfare at that time was $137 and I checked the price of the hotel at about $30 per night. For 3 nights, my total should be around $230 and they charged me $596.78. What a ripoff.

I reserved a package of flight from Portland to Chicago and Palmer House Hilton in downtown between the fourth and 18th of July 2012. The package cost $1260.35. Before completing the reservation, there was a yes/no question if I wish to upgrade the room for $20 with luxury linens, mp3 clock, and wireless internet. I answered yes, so I paid $1280.35. When I came to the hotel I was told that I will not get free internet in the room. I called Priceline and they said that there is no free internet and it doesn’t say free wireless internet in the reservation, which is correct. But on the other side, it doesn’t say surcharge wireless internet. A reasonable man can assume that if he is upgrading a room for $20 to the get wireless internet, then it will be for free in the room, as with getting luxury linens and mp3 clock in the room, and not in the lobby. I also found out that the luxury linens and mp3 clock are the hotel standard in all rooms. So the bottom line is I paid additional $20 and got nothing in return. Priceline refused to return me the $20 or to provide me free internet in the room.

I booked three flights on all the same airlines for myself and my two children. The prices I found were better when I went to purchase two tickets together and then purchased the three tickets by itself. I mainly had to do this due to limits on my credit cards, but it was good to find even cheaper prices could be had by doing this. I selected the seats and everything. At the end, I got the confirmation screens saying everything was good to go. I purchased the tickets on a Friday. I went into my email to print the itineraries on Monday when I noticed there was only one itinerary instead of the three I thought I had purchased. The one purchased was for my child who could not fly alone. I called Priceline and got an automated system that told me my offer had not been accepted. How could this be when I picked the seats and got the confirmation page and everything? I could never get a hold of a live person so I called the airlines to help me out. They were so helpful and booked me on the same flights and the same seats

We tried Priceline to get a hotel room in Sandusky. We actually thought if we let the negotiator find a hotel, we would get a nice hotel room. We were quoted $120.00 for at least a 2-star hotel. They advertised that you would get a grade up, when in fact they gave us a step down. They gave us a hotel that cost less than our bid. As you know, they say once you bid, you're committed. Who is expecting to get an inexpensive room for your bid? How are they allowed to rip off people? When we called the line for Priceline, they said "Well, you saved $8.00" when in fact, I could have used AARP or AAA and get up to 20% off. We advised them of the many complaints about the hotel, bed bugs, urine smell, etc. What can we do? I can't spend the night like that. This is insane.

I have used Priceline many times. I have never gotten more than 13% discounted rates. I am not saying this is bad but, I have talked with many, many people who say the same thing. The only time you get more of a discount is, if you stay in a 2-star or lower hotel. Priceline should be required to disclose their success rates for getting the 60% discount they say they can get! Also, they state the average is $ (their average). You bid 60% lower than the average to be reasonable. You win the bid, check your hotel and you actually received a 10% discount of the lower priced hotel! Bad business!

I booked a vacation package with Priceline on the 5th of July. No problems until they started charging my debit card repeatedly. Everyday for the past 5 days, there has been a hold on my account and the trip has already been paid for and the money debited. I called Priceline and the idiot customer service representatives all kept reading their written script and are of no help at all. The bank told me that the only alternative right now is to close my bank account and reopen it with a different number. I will never use Priceline again and will make every effort I can to make sure no one I know uses them either. I will use Bookit.com from now on.

I spent 4 nights in San Antonio for my son's basic training graduation. I used Priceline to book a hotel closer to the airport for the last night due to a 6:35 am flight. The Priceline form required me to enter the number of adults for the reservation as well as the ages of the two children accompanying us (13 and 15). I paid $85 for a room that could be booked online for $109. I arrived at the hotel to be informed that the reservation was for one bed only. I called Priceline for help as my reservation does not say one bed. I was informed that the contract with Priceline only guarantees one bed will be available. I missed that in the contract when I hit agree. It’s very deceptive to require entry of number of people who will be in the room and then only promise/deliver one bed. The hotel front desk person informs me she could have sold me the right room for $99.

I get to my hotel yesterday in Phoenix. Mind you, it's 110 degrees. My reservation was changed to a different location. I had to pay $30.00 for a taxi to get to the new dump that is near nothing including transportation. Priceline is so quick to say, “We cannot change or cancel,” but they can?! Haha, we'll see! I talked to some high school dropout with an accent from god knows where and was told that they would not offer me a free night or anything for that matter. Ridiculous! I will be going to every site possible to knock these idiots down! Send me an attorney. Class action, folks! These people are morons!

I purchased a trip for a wedding and they got the time wrong. The wedding is in the morning but they put me on a flight in the ending which would make me miss the wedding. I especially told them I needed to be on a flight no later than 7am but they have me departing at 5:20 pm. I have called several times and all they do is read a script and say they can't cancel or change the flight. I asked to speak to their supervisor and they said we can only transfer you to customer relations who read the same script and said the same thing. Then, I asked to speak to her supervisor and she said, "I can't do that. All I can do is give you a mailing address to our executive offices." After I insisted, she put me on hold and never returned to the phone. I guess they just figured I will give up and drop the matter. I spent $794 for a flight, hotel, and rental car for a wedding I'm going to miss. I will never use Priceline again and I urge you to do the same. They are scam artists.

I tried the Name Your Price option on Priceline last night for a hotel in The Woodlands, Texas. The first request appeared to go through fine but after a few minutes, the website told me they could not find a hotel at the price I had listed and suggested I raise the price. I raised the price (this is all I changed) and resubmitted. A minute later, I was told that they had booked me a room in The Galleria, Texas (over 40 miles away from The Woodlands). I immediately called Priceline and, after waiting 5 minutes, explained to a lady the situation and she spent another 5 minutes reviewing and then told me she agreed it looked like a mistake had happened and that someone the system had picked 2 areas on the second request, even though I had only selected one area, The Woodlands. She said that normally, they do not do refunds but that another department should be able to help me. I waited over 5 minutes while she transferred me.

There is way too much fine print to read. I tried to book a room near the airport in Denver, and my bid was turned down. When they return "your original bid sheet" to you, it is not your bid, they add areas and star values - if you don't catch it when you bid, there is no chance to see it when you confirm because the only thing on the confirmation page is their gazillion word "contract" that basically says, "You're screwed if you don't get what you asked for." They gave us a room in an area we did not choose, and a star value we did not check off. The mistake forces us to either rent a car now, or lose one night’s value - either way it's over $100 out of pocket and after two hours on the phone, they could care less. I am making it one of my life's missions to cost them as much money as possible. These are the kinds of tactics that we used to expect from door-to-door roofing contractors, and siding salesmen.

So I did the "name your price," which states that what you get is what you get and you don't pitch a fit. Problem is, you are led to believe that you are going to get "a deal" if you play this little game. Not so much! I chose from my options - number of stars, location, and date - and entered just under the "retail price suggested" for my choices. Much to my surprise, I was literally stuck with a hotel room for $170 a night that I could have purchased through Priceline's site or the hotel's site for $139 a night, had I not used the "name your price." They were, of course (with a foreign accent), very sorry for my non-refundable "situation." And they said that I qualify for their "lowest price guarantee." Really?! So, I'm trapped in a hotel that I don't want (I bid over its price and was overcharged.), I do not qualify for free parking/breakfast (which I could have gotten through the hotel for the same price), and my card will not receive a refund for 10-14 days. They should be ashamed!

I booked tickets with Priceline for BA flight from London to JFK and Priceline messed up my itinerary. They even had the names on the itinerary misspelled. And after many calls to the customer service and their travel services and after being on the phone for over 6 hours, I was told that I need to rebook new tickets to edit the spelling of the name. Now Priceline looted my $1,700.

I booked a property designated as a "resort", only to discover once I checked into the property that this is not a resort but a country club. The property is The Lodge at Ventana Canyon, Tucson, AZ. The main complaint I registered to Priceline was that the pool at this property is booked from 6 am to 10 am in the summer, Monday to Friday, for swim team practice! The lanes are corded off for this purpose. The lodge offers to shuttle guests to the resort: Ventana Canyon Resort at 1.1 miles away! How on earth does a property charge a resort fee of $25.00 and there is not a pool to use nor are there movies for kids? Priceline is intentionally misleading customers when they name their own price for the resort area of La Paloma and Ventana Canyon. The Lodge at Ventana Canyon is a possible option that you may get stuck with and it is not a resort! Priceline’s customer service is a joke and they will ignore any complaints by simply repeating the same line over and over like the little foreign robots they are.

Before you bid, there is a radio button that says - Trip Cancellation/ Trip Interruption Insurance. This is not trip cancellation insurance. If a person in your party dies, or if you lose your job, you can cancel if you fill out a five-page form with actual documents of all incidents. Do not buy this insurance unless you like to throw money out the window.

Double booked, my husband did it and I did it, and I cannot get my money back from Priceline.com. The hotel said they would cancel and doesn’t like the customers to be treated this way. But Priceline rips off the customers of good hotels. Something should be done. The hotel said they would cancel but Priceline wants the money. Hilton Back Bay, ** at the front desk said to call and tell them that the Hilton will cancel but I have to deal with Priceline first because they would charge me even if I cancel. The Hilton doesn’t really like their customers to be treated like this.

I booked a room through Priceline for $69.00 including tax. Priceline states no booking fees. Wrong! At checkout, the receipt showed $55.00. The clerk screwed up! I called PL and inquired about the discrepancy. The customer rep informed me that the $55.00 was the price Priceline paid the hotel (21% markup). I told the rep that the website made no mention of charging these fees and that this constitutes a deceptive practice. The only good thing was the room was nice and still a good price. Priceline needs to come clean and stop being schmucks.

I made a reservation through Priceline.com that I need to cancel, but they could not cancel because of their policy during reservation: Double Tree by Hilton Hotel in Fort Lee; dates: 6/25 - 6/29; total charge: $548.72. They want all the amount whether I stay or not. I talked to the hotel and they just told me to talk to Priceline. And I talked to the customer care of Priceline but they told me, "I apologize. Name your own deal."

I booked a hotel room online with Priceline's "name your own price". After making the reservation, I called to speak to the hotel. The hotel informed me that it was a handicap room and wasn't sure how I was even able to book it. I asked if it could be changed or a cot brought in and she could not help me at all. I spoke to Priceline about the room and its size and accommodations. Basically, I got an oh sorry about your bad luck. Do not use Priceline name your own price; it's a scam for the worst rooms in a hotel.

My girlfriend and I travel across the States working in different cities. Often we use Priceline.com to book a room; the latest, Marriott Courtyard in Ocala, FL where we booked two rooms. It finally hit me, every time we use Priceline.com to get a deal on a room, 9 out of 10 times, we end up near an exit, entrance, elevator, vending machine, ice maker, etc. It seems that these hotels/motels purposely save rooms at their discretion for us suckers who get a discount on Priceline.com and put us in the least desirable room, where noise overwhelms our rest. Thanks, Marriott and Priceline.com, for cheating good people out of a good night's rest. Warning to consumers: do not accept a room near any of these noisemakers. The hotel industry knows that if you use Priceline.com and others, they will try and cheat you!

My boyfriend and I were booking a hotel on Priceline.com for either the Space Needle area or Pike Place Market in Seattle, WA. As you know, this website wants you to bid for a hotel without seeing the name or exact location. However, after it accepted our bid offer of $114.11 and charged my credit card automatically, it revealed the Coast Gateway Hotel which is near Sea-Tac Airport and nowhere near Pike Place Market or the Space Needle. After much debate with the customer service hotline and inquiring about a full refund, they charged me for one night's stay, plus a $25 cancellation fee for a hotel in an area that I never selected on the website nor requested. To top it off, my credit card will not be refunded until 10 business days from today, and I resolved nothing with these idiots, the point being - do not book with this fraudulent company!

After a two hour and a half wait, hotel room not ready. I got there at 3:15 pm, waited until 5:30pm, did not want to wait any longer. Hotel said I would not be charged and no penalty would be issued. Priceline would not refund $350.00, stating their policy, no refunds. The hotel is one of their partners, and room was paid for twice. After reading all the complaints, how do they stay in business without law stepping in? I contacted credit card company and will issue a complaint with BBB. The way it looks now, contacting an attorney would be a waste of time. I would like to start a class action suit.

I had a fire at my place and was told to make reservations for a week at a nearby hotel until my place was restored. I decided to book online and found a good deal for staying more than three nights at Priceline. I booked on Friday and then found out the following Monday that the time-frame had changed for working on my place. I only needed to stay two days of the week. So, I called early Monday to make the changes and was informed that I could not get a refund when making a cancellation. I asked that only two days of four be cancelled. Well, I received emails for confirmation of my reservation, but I never received any email or phone call about the cancellation. When I went to the hotel the day I was supposed to stay there, they did not have my reservation listed. I had to go home and check and determine I had the right place.

In the process of purchasing tickets on Priceline, at checkout, the following information was advertised to apply to a $50 off your tickets with the Visa Rewards from Priceline. I clicked the option, completed the application, and was approved for $1900. My options were to pick what card I wanted, and for $29.99, I could get expedited delivery of my card. I continued minus the fast delivery. The end. Literally, that was the end of the application, approval, and $50; and there's no email confirmation with a discount code and no credit card number to allow me to charge my tickets and begin receiving the rewards.

I booked a simple two-night stay for my wife and myself through Priceline.com for a king room. Upon arriving at the hotel, I was told they were "sold out" of king rooms and was forced to take a cheaper two-queen room instead. Naturally upset, I requested a partial refund from the hotel front-desk and was advised I would need to contact Priceline for the refund as that was who I had booked with. So I called and waited and waited some more until finally I spoke with Alex, a piss-poor representative who barely spoke (or understood) English and completely misunderstood the issue.

I booked a trip to Atlantic City, NJ and the service was disgraceful! When we arrived, there were trash, towels and eating trays in front of our door. We complained and Ryan, the supervisor, told me they would take care of it. But three hours, the mess was still there. The room was not cleaned. We found trash in the dresser. With event's bags of drug users! My brother actually tripped over the trays of food left in the front door. The room was dirty and smelled. The ice machine is broken on our floor.

I booked through Priceline for a two-night stay for my wife and me in Ellensburg, WA at the Nites Inn Motel. The price I paid online to Priceline was $79.49/night for a total of $176.04. As I checked out of the motel, I asked the clerk what the walk-in price for our room was. She told me it was $75.00/night, including tax. Wow! So, if I had just walked in and paid the regular room rate of $75/night, the total would have been $150.00 instead of $176.04 I paid to Priceline believing they "negotiated" the best deal. That's not quite enough for a nice dinner for two but enough to irritate me that Priceline didn't live up to its William Shatner-generated hype!

I called to cancel a reservation and was told that I would get an email giving me my cancellation number. I never received it. So when I called back the next day, it was too late to cancel and they refused to give me my money back. I will never go back to Priceline for anything and I will encourage my friends, family, and even enemies to never do business with these thieves.

I purchased 3 tickets on Priceline for my family of three to go to Cuzco, Peru on August 2, 2012 for a medical mission (trip number **). I entered all three of our names correctly, but when I read the confirmation of the purchase, the last name of one of the passengers was incorrect. We’ve been a family for 34 years, so I obviously know how to spell my family's names. Priceline said it was my fault and refused to accept responsibility. When I called today to complain and get the name changed, I was told there would be not only a fee from Priceline ($30), but also from the airlines for six changes. This was not my error and I should not be made to pay hundreds of dollars in change fees after paying a huge amount of money for these tickets (and travel insurance, which will not cover this). I want Priceline to absorb this correction, but they turned a deaf ear. I will be disputing their charge with the credit card company.

I'm not opposed to resorts charging resort fees but I did not expect a 3 star hotel that I reserved through Priceline to charge me this fee. I'd like to see Priceline require its hotel partners to include these fees in their rates. It is deceptive to think you are pre-paying for a room only to be nickel and dimed at check-in. One 3 star hotel might not have a resort fee, another might have a $13 fee, and another might have a $25 fee per night. The generic language that any reservation might have any extra fee charged at check-in is far too broad of a statement.

I reserved a van using Priceline and I also purchased collision insurance at Priceline. When I went to get the van, Payless Car Rental told me that they will not rent the van to me because they do not allow on that particular branch to take the vehicle outside of Florida. I tried to cancel the collision insurance, but they told me that I cannot be refunded since I did not inform them 24 hours prior to me getting the van from Payless. How the hell can I inform them 24 hours prior to my rental time when I have all the intention of renting that van on the agreed time? Money trap? I think so.

We called and put down a deposit. Then, I called back to leave another deposit and made sure my husband's name was correct. I called back this evening and they had no record of my husband going with me. We are celebrating our 20th anniversary and even examined how special this was. Can you imagine my surprise when we get to the port and he isn't on there? The girl that was helping me made it sound like she was doing me a favor. This is the first time I have used Priceline. I did ask if we could be compensated something for all the inconvenience and she told me her hands were tied. The little bit of money we saved was not worth the hassle. We had a very unexpected death in the family which really set us back. Do you mean to tell me Priceline couldn't compensate a couple something to make up for the mistake? All we asked for was maybe on board credit or a bottle of champagne. I am very upset. I'm not well and was diagnosed with some never damage. You can check our cruise record and it is pretty impressive. Please see if there is anything you can do to make our anniversary special.

I purchased a travel package through Priceline.com - flight, hotel and car. I chose my airline and then when trying to find a hotel, I used the "chat" option to gain assistance. After a few searches, we found an acceptable hotel. I chose a vehicle, then upon checking out, they never showed my airline times saying they would choose an appropriate time. Then, I found out after I purchased that I purchased two unacceptable tickets through an airline that is known to cancel flights. Priceline refused to correct their error, saying I agreed to them finding what they considered to be a "best deal". I will not use Priceline again.

Priceline's "Name Your Own Price" should be more specific if it is known that a hotel charges extra fees that should be included in the hotel review and description. I won a bid to a hotel in Philadelphia PA. When I went to check in, I was told I had to pay $48 for parking. As a customer, I thought that information should have been disclosed. Nowhere did it state that hotel charges for parking. I called Priceline, only to be told, "I should have read the fine print." I did read it but as I was giving information about the hotel bid that I "won," it did not state the ridiculous parking charge. It was very inconvenient. The customer service reps at Priceline were rude, unreasonable and not willing to work with customers.

I was trying to book a hotel to attend a wedding in Cerrillos, New Mexico. One of the options that Priceline had for narrowing the bidding search was Northern Cerrillos Road. I thought this was close enough to the wedding location, so I went ahead with the bid. When the hotel confirmation came back, I realized Cerrillos Road was very different than Cerrillos, NM. The final bid was also apparently a pretty gross hotel with horrible reviews. I called Priceline to explain that the location was wrong and I wanted to cancel this reservation and try to get a hotel where the actual wedding is. They agreed. I was told by Priceline that they would refund my money if I book another hotel in the correct city while still keeping the same dates. I got back online and realized that Priceline does not negotiate with any hotels in Cerrillos, NM.

They cancelled my wife and I and acted like we did it ourselves. My wife and I booked a flight to see our son in Cody, Wyoming about three to four weeks ago. This past week, we got an email from Priceline saying that Frontier Airlines no longer flies out of Pittsburgh to Chicago (which was the first leg of our journey). We asked if they could help us with another flight for approximately the same time period since we have hotel reservations and car rental. They said they couldn't. They asked us if we would like to reconsider our cancellation and we said, "We did not cancel it. You did!" There was so much confusion on their part and there was no offer of help either. What would have happened if we cancelled? They would have been upset and we would have paid. Thanks for nothing, Priceline!

Seaworld turned us away, when I presented the itinerary listing my hotel, flight, and event reservations (including Seaworld in Orlando). Seaworld said I needed to present a printed voucher. There was no phone number to call Priceline. I finally got them at the hotel, and they said they could not refund my money, even though I never went in. Their policy is no refunds, regardless of the circumstance. It's bad policy, particularly since they never sent me an email with a link to the voucher. It was not in my inbox, in my junk mail, or up on my server, though I did receive an email three minutes after the supposed email with my itinerary. But it's no link. How outrageous.

I had to change a flight for my wife due to a family emergency. The only part of the flight that changed was the leaving part, returning stayed the same. This resulted a complicated procedure and a $100 fee. I spoke with Jetblue and they put it back onto the travel company (Priceline). After several contacts with Jetblue, they advised they were waiving the fee and sent an email to Priceline authorizing this. This was on or about the 1st of May. I contacted Priceline and got this big lecture about the contract, etc. and they were going to give me a one time waiver. I still have not received the credit.

I was supposed to fly into Dallas on a Thursday night for a weekend seminar. However, due to weather, the last flight of the day, my flight, was cancelled due to weather. The plane could not land due to lightning strikes. I called my hotel and asked if the night could be refunded since I was unable to make it out of the city. My hotel advised me to call Priceline. I called that night after the cancellation of my flight to let them know. After my trip, I called to find out the status if my hotel would be refunded for one night. The customer service agent informed me I was supposed to call the day before if I wanted to cancel. Well, if I could read into the future, I would have known to call and cancel. I informed the agent I called that night due to weather. No planes were flying out and if I could not be refunded for that night, what were my options? The rep said I did not have any options and there was nothing that could be done. Come on, really!

"Name Your Own Price" is a waste of time: I tried for 5 times to name my price for a car rental. Each time, I was turned down by Priceline. They suggested that the minimum acceptable bid was $35 per day, when almost all of the car companies showed $31 per day. Finally, when I heard the price of the other car companies, I just gave up. I recommend that others use Expedia or other sites before they bid on Priceline.

I was interested in booking hotel reservation and did not get a review and okay, if I wanted to book my reservation at a particular hotel, the website gives you a feeling that the negotiator was going to look at your itinerary and give you a choice of motels to choose from. But he came back with a booking at a much higher rate than what I could get online directly from the hotel itself. This is total fraud and not enabling the customer to choose the true days required of having a choice of the actual hotel they say is what you bid on even though it is over the hotel price of $30.00 per night. Wow, not until at the end of your negotiation, they tell you that you have no rights! No cancellations accepted! I am going to get this company's fake advertisement out to all avenues such as Howard Clark at CNN, etc.

You don't get what you think you're getting. I placed a bid for a 4-star hotel in downtown Las Vegas. When I paid and discovered where I was staying, it was a rundown, nasty hotel miles away from downtown. Under no stretch, if the imagination could, this hotel be considered 4-star. Worse, if I had booked directly with this "four star" hotel, I would have paid half what I did through Priceline. The bid process is fraudulent and I would advise you to stay away!

I made a bid of $120 for the hotels at Amsterdam Airport Schiphol (there are only 6). They gave me the worst of the 6 hotels, which you can get online for $126; and when you contact the hotel, they would give it to you for $110. I don't know what makes them think that this is some type of deal. The only one that got the “deal” was me. I guess their “price negotiation” was asleep! Last time: this stinks.

I was searching for airfares on Priceline and all of a sudden I received solicitation for the hotel. I just wanted to see the options for hotels. Priceline just went on and booked it without giving me a choice. I contacted them in 3 minutes to tell them it’s a mistake, only to hear that they will not do anything to help me. I called Bank of America and they refused to block this transaction as well. I feel I was taken advantage of. They solicited my business and refused to help me.

I used the "name your own price" and chose areas in San Francisco and was booked a room in San Mateo, 30 minutes away from my chosen location. Now, I'm not able to cancel or possibly reschedule. We are forced to stay there or pay anyway. Priceline has just lost my business.

I made a hotel reservation on Priceline and got what was labeled a "special rate" with a cancellation policy of two days prior to check-in. Cancelling or modifying after two days prior meant forfeiting 1/2 the cost of the room. Check-in was Friday and I called the hotel to modify the reservation on Wednesday. The hotel told me I had to modify through Priceline since I made the reservation through them. I called Priceline and after waiting on hold for 20 minutes, they said that the last time to modify the reservation before Friday was 11:59 on Tuesday, not Wednesday, though certainly by this logic the room would have been available to me on Thursday at 11:59 and that is clearly not the case. Since it was already Wednesday, Priceline said I had lost 1/2 of my deposit.

I had to go visit a dying aunt in Florida on Sunday, April 22, 2012. I had planned to see her before she passed away. United Airways delayed a number of flights due to the weather, and I got into Ft. Lauderdale around 10:30. I took my Hertz Rent-A-Car (with its bogus $13 a day GPS) and went to the Ft. Lauderdale Beach Club. I drove up and was amazed. It was a dump.

Hotel charged additional $15 fee for stay, even if I paid in full for Priceline to bid.

I am still steaming mad over a room we booked through Priceline fall of 2010! I have not nor will ever use Priceline's services again. When I put my preference in for a 4 star hotel room, I was issued a room at Custer Days Inn in Custer, South Dakota. All one has to do is read the reviews to see that it was not even close to a 4 star hotel! Even now that it is supposedly renovated, the reviews are still icky. When we checked in (September), the Christmas lights were still up, the check-in area was messy from construction work, our room smelled like mold and mildew (many other customers reported the same in reviews), and the carpet was filthy! We left for a bit and decided that we could not stay at that hotel (especially with my sinus problems), so we came back and checked out.

On 4/10/12 I decided to check Priceline for an upgraded hotel for a trip my friends and I are taking to Chattanooga, TN soon. I already have reservations held at a 2-star hotel nearby, offering 2 double rooms/adjoining and free breakfast, at $55/night (have not canceled it yet). I made a bid on a 3-star hotel through Priceline, clicking on the amenities I needed/wanted - primary were double beds, breakfast and pool. I make a bid, it's accepted, and when I got the e-mail with the itinerary, it's 2 rooms with king beds, no breakfast, but did have a pool, for $59, plus an additional $114 in taxes. The other hotel, taxes were already included!

I thought I'd use the convenience of Priceline and make my rental car reservation at the same time as my flight reservation. Apparently, that was a dumb move. Delta changed my flight time so I need the car 6 hours earlier, but Priceline can't do anything about that. Reservations can't be changed, the airline changed them. But I can't change the car accordingly. Last time I use Priceline for car rentals!

I cannot contact the company, the site does not work for Canadians. Wasted time trying to figure this out.

I had been trying to bid on a "name your own price" hotel for our stay in Chicago that wasn't taking place until September 2012. This was in March. I kept putting my bid in for downtown Chicago and of the Magnificent Mile or Streeterville only. First, I tried 60% off and it got denied. I kept trying by increasing my bid and still nothing. When they did get me a room, it was in the Medical District and was not a 3 1/2 star hotel at all. The rate is higher than what the hotel is offering. I tried calling them and told them that I did not mark that part on the map at all, but all I got was the runaround by the rep and then the supervisor who said that I had once tried that part a few days ago, so I must have wanted that. What? I told them yes, but after waiting my 24 hours and rebidding, I unmarked that area and had just the two I mentioned above.

I accidentally booked a smoking room. When I got to the hotel, I found out my mistake and asked for a non-smoking room. They had none. Best Western, Anaheim would not allow me to cancel my reservation, Priceline said they would allow me to cancel my reservation if Best Western would allow me to cancel my reservation. I made it abundantly clear that I could not sleep in a smoking room as I would get nauseous and likely get a migraine (symptoms which occur if I am forced to smell cigarette smoke for an extensive amount of time). I made it abundantly clear that I would like to cancel my reservation and book elsewhere.

I requested a price for a hotel in Kalamazoo, MI. Price quote was returned with an acceptable price; however after confirming the price, the location was in Portage, MI which is 20-30 mins away from Kalamazoo, MI. I immediately called customer service. Service rep was of no help at all. They stated there was nothing they could do. This is not acceptable. Are there no hotels in Kalamazoo, MI? I feel this is deceptive practices.

I book a 9 night stay at Crown Plaza Hotel, Cambridge UK with Priceline’s Best Price Guarantee policy. I have booked with them many times in the past and they always honored their policy. This time, I found out with a couple of hours of booking that the Crown Plaza Hotel website offered the same room with full English breakfast for two at a slightly lower rate than I paid without the breakfast. The difference in price for the 9 days was around $500.00.

I did a search for airfare. The next screen gave me a lowest price for fare I wanted as "$301" and did not say whether the fare includes or excludes taxes/fees. I decided to put a bid in for $275, figuring the price would include/exclude taxes the same as the $301 ticket. Well I won that bid plus taxes/fees added on! Therefore, my bid ended up being more than the price Priceline originally offered! What a sham! I bought three tickets so ended up losing close to $100 dollars. I called customer service. The girl sounded like she was on a cellphone and I could tell that she was muting me on and off as I explained the situation. It sounded like wind blowing in the background then it would get completely quiet, then back to wind, etc. I got tired of this and asked to speak to someone else and the line gave me a busy signal.

I used Priceline for a hotel in Las Vegas. I saved only 14% when I could have saved more with my military discount. Priceline would not cancel my reservations even though when I was on hold, they promised 50% or more off a hotel price and even advertise big discounts. 14% is not even close to a big discount, barely a discount at all!

I started bidding for a hotel in Dallas, TX from $15. I was asked to increase the amounts. I did up to $51 and all got rejected. I felt something was wrong, so I tried in a new window. I got a deal at $56. If the bidding process went through correctly, I would've got the deal at about $30 or at least at $40 since the hotel’s regular price was just $50. So I ended up bidding more because of the system error. What happened? The first customer service representative told me that he'd match the price to $50 and didn't even mention $25 refund for bidding for a higher price. But all was just a talk. He did nothing. So I called again and the second representative refunded me the price difference. But I'm still angry that I'm paying the whole price after naming my own price. I had to pay for their system error. They kept emphasizing the company's policies. They don't care about people.

Priceline’s "Best Price Guarantee" has a hidden definition and they charge a fee. Last night, I paid for two cabins on a Norwegian Alaska cruise. Then, an hour later, I found a much lower price from Vacations To Go and Dargal Interline, which is about $20-$60 less per person on the Interline price. Since it was within 48 hrs of the bookings, I called Priceline on their "Best Price Guarantee". Katrick tells me Priceline will not give me that guarantee because Norwegian does not offer an Interline rate. I tell Katrick that Vacations To Go and Dargal Interline websites do post their rates and she can go and see it herself. She then goes on to repeat the policy. When I have to stop her several times to define “verification”, she tells me those two websites and any websites that require you to register in order to view pricing, do not qualify as “rates available to the general public”.

Here is a summary, which briefly describes our latest experience with Priceline.com, its employees, and executive staff: We have faithfully used Priceline for years until today. They advertised $248.00 round trip from Los Angeles to Honolulu. Nearly an hour ago, we attempted to book it, but the link led us to a $800.00+ figure. While attempting to reach them by phone, a near impossibility, we finally reached a "commissioned" employee, who could not answer the most basic concerns. We asked for a supervisor, and he stated no one could help us. I then asked for his employee reference number, and he hung-up!

I tried to get a reservation for a Salt Lake City airport for Friday, April 6th, checking out Saturday, April 7th. But I think my computer or the system saved my old preferences because I got the "name your own price" again. That led me to a Baymont Inn on 2080 W North Temple. I want to first explain that I personal hate the Priceline "name your own deal" because the last time I used it, I ended up on an apartment in an apartment complex and renting it. I called because it promised WIFI and peace and quite. I walked in to my room, I was upset. It was an apartment complex and was furious when I found out the people above me were having a party. I will never use the "name your own deal". It is not a good tool or saving whatsoever.

I booked a hotel on Priceline for a hotel in Augusta and realized that there was the same hotel in Columbia, SC. I called within 20 minutes to see if I could transfer it to Columbia, SC, Kayla said that she could not do it because I agreed to no refund on cancellation. I told her that I am not cancelling it, I am transferring it. She said that she has no control over changing anything, that I would have to call the hotel and maybe they can do it.

I purchased a room at a nice hotel from Priceline. I did not receive a confirmation email at my Priceline registered email address and it was impossible to contact anyone at Priceline at the last minute. Needless to say, I did not get to use my hotel that was paid for. I called the hotel and explained, their response was that I purchased the room through a third party and they had nothing to do with it. Priceline said there is nothing that they can do. So I bought a black hole, which ain't good for crap! Once they have your money, they are done with you!

I booked a car rental with Priceline. When I booked my flights on a trip, I took in February. I booked the flight and rentals in December. At that time of booking, I reserved a mini van as my car rental as I thought more people would be coming on the trip. Prior to going on our trip, I called Priceline to change my car rental from a mini van to regular car. I was told at that time that I was not allowed to make any changes. After the fact, I read that there was a disclaimer from Priceline to this affect.

I just tried booking a hotel for this week through Priceline. I know the date I put in and it automatically put in the wrong date when the itinerary came up! I called a minute after this and tried to switch to the correct date and they would not help me. They want to charge you a fee that cost more than half of what the room costs. After going through Priceline for years, I will never go through them again. What an awful customer service. They are willing to lose customers over $25.00. Considering I work for the press, this is not good business at all. Sad.

I tried to purchase a vacation package in the system and didn't go through. I spoke with online support and they said that I won't be charged and asked me to try again. So, I have tried 3 times. Finally, one support told me that the hotel was no longer available. It was the reason why the system couldn’t go through. A day later, I noticed that they placed 3 full credit holds on my credit card. Come on, what a joke, I tried to call them, it took 30 minutes to get to a rep and she said I needed to dispute the charges with lowestfare.com. Come on, finally, I spoke to another rep and she helped us to contact my credit card company and released the holds.

On May 25, 2011, I purchased 3 tickets from Priceline. I checked into the airport (my two kids and I) got our seats moved close together. Went through security and noticed my last name was spelled wrong and the airlines refused to let us aboard at all because of the name change. My last name is Warren and they had it Wren. My daughter's last name is Wren, US Airways advised me to call Priceline to get the issue resolved.

My deaf academic bowl team worked hard to fund raise money for a competition at Gallaudet in Washington, DC. I put in a bid to match, but expected the Priceline to offer for final acceptance. Instead, they went ahead and charged my card. I called Priceline and explained my mistake. My students and I cannot fly at the time they reserved. We have no place to stay for the night. I explained my mistake and they told me they could not do anything about it except charge me $900 for cancellation or $180 to change the flights (which means I would have to pay another $500 for higher priced tickets!). My team just does not have the money! Even the superior refused to budge. I will never use Priceline again! They have no heart, no soul! They need to be investigated for tricking people into this kind of deal!

Priceline needs to be investigated again - I booked a hotel reservation because I received a promotional email for $25.00 off. I booked the trip, but did not get the discount. I called their outsourced customer call center in the Philippines and was told that it would take up to five days to apply the discount. When I called the next day to follow up, I was first hung up on, and then put on a very lengthy hold (ten minutes) to be told that I still had to wait up to five days. They refused to give me any corporate information and had to go online to obtain the contact in CT. They refused to cancel my reservations, so I had to dispute the charge with my bank. Yes, I welcome being contacted by an attorney regarding this matter.

I purchased round-trip airline tickets through Priceline. My search was for DFW (Dallas/Fort Worth) to Richmond, VA and back. Results came up and I chose the option that I thought fit my needs the best. The departing flight seems to be as what was advertised; however, the return flight was another story. The advertised flight detail was a flight from Richmond to Houston, TX, and then there will be plane switches and flight to Dallas Love Airport. This is not the airport I was searching for, but is relatively close to DFW and Priceline clearly noted this difference in the advertisement. I figured this was close enough. This will be important for another more basic issue as you read on. After I purchased the flight, Priceline emailed me the flight itinerary, which is when I noticed something fishy.

Looking for tickets to New Orleans, I put in a bid for tickets and had to have credit card number to get the bid. The bid was accepted at $220, when I put the bid in as $190. The flight is the last fight of the night and comes home at 6 am. I cannot use these tickets so I called to complain, and they said no refund. I called my credit card company and we will put a dispute in the amount they charged. I will never use this company again. By law, you have 24 hours by any contract. Never use this company.

Reserved a room in the wrong town by mistake: I called back within 3 minutes after I made the transaction to cancel and was told basically 'too bad so sad' and still charged my girlfriend's card -- oh and I was doing it for my girlfriend who was driving back to Fernley from Las Vegas. After her family did show up to an ashes ceremony, in which she had just drove too, all in the same day, thus, causing a split up/break up, numerous fighting and headaches etc. Thanks a lot Priceline, for everything!

After checking Priceline repeatedly throughout the day for a mini-van and getting quotes for $455 and up, I realized it would be best to bid on a price. I attempted to put in my first bid at $30, $35, and even $39. I kept getting a message that indicated that my bid was too low and that the price probably wouldn't be accepted. So, I entered $40 and began the bidding process. My bid was accepted, and the total of the rental of the mini-van from Budget was $392 with the tax included for 7 days. So I was thinking that I got a great deal.

Priceline basically did to me what they did to everyone else on here. I did the bidding, they substituted a hotel that was not 4 star or above. I called and they kept repeating that their policy is stated on the contract page. I told them I read their policy and nowhere did I understand that I would get something other than what I was bidding for. Also, they place things on the bidding page that is confusing and would lead a reasonable person to an undesired outcome. Please do not use Priceline and also file a complaint about them with the FTC. They have been investigated before by the FTC for misleading advertising practices. If the FTC gets enough complaints from consumers regarding the same bad faith actions that everyone on this site has experienced, Priceline could get investigated again and maybe the customer can get some protection from their thieving ways.

They are the worst third party travel agency. The situation is that we had to change our flight dates and cancel the hotel reservation. But these idiots failed miserably to change anything and, on top of that, charge the new card when giving it to the rep. They are extremely unreliable and then, on top of that, they overcharged me for the changes in our flight. I am very pissed off!

I entered my information to name my own price for a 3-star hotel in Napa Valley. I "won" my bid, but it is a 1-star hotel. I would never request or stay in a 1-star hotel. I checked consumer reviews online and learned the hotel is dirty, moldy and generally disgusting. I called Priceline within minutes to have that removed and re-bid.