Priceline Reviews

I booked a stay through Priceline that was tied to Majestic Mirage Costa Mujeres for Feb 12–17, 2026. Upon arrival at the resort, my reservation could not be found in their system despite the booking being fully paid and confirmed. This led to a major disruption that lasted approximately 8 hours, involving repeated phone calls between myself, Priceline support, and hotel staff while trying to verify basic reservation details. Instead of a seamless check-in, I was effectively left in limbo trying to prove I had an active booking.

Showed is an active trip and it was canceled and not refunded. Took me calling in to find out from American that it was canceled and didn't refund me. Now getting a refund after 2 and 1/2 months.

I will never recommend Priceline. I used them to make an appointment in May 2026 for a hotel in Connecticut for June 2026. The representative booked my appointment for three days at one hotel, but also booked an appointment for one day at Best Western. While still on the line, I asked him to remove that booking, he stated he could not and sent me to cancellation. I have been going back and forth with them from that moment until now trying to get that wrong reservation cancelled. They have been giving me a total runaround. They continually say they will send an email and contact me by phone. Neither as of now have happened. I have called basically every day or every 2 to 3 days, with no resolution as of now. I called on Thursday, June 11, 2026 and spoke with a supervisor name Dell (2 time speaking with a Supervisor) but no notes.

Priceline is a scam! I rented a car from them and upgraded to Jeep Rubicon. Upon getting to the rental car dealer, I was told "this jeep cannot leave the state and we cannot rent it to you”! Nowhere on Priceline’s website did it say anything but “unlimited mileage”, I had to rent another vehicle from the rental company that they would allow to cross the border into Georgia. By the way I was returning it to the same place I rented it from. After providing receipts to Priceline they made email the receipt on 4 different email chains and have had everything from I can’t open it, please provide more information, etc. This has been going on for two months! I don’t recommend them or Routes Car Rental out of Orlando FL.

I would NEVER RECOMMEND PRICELINE! They are so untrustworthy and fictitious! Customers service is so poor and the reps are so rude. How can you take a customer’s money and refuse to present a valid receipt! Everything is so shady!

Deceptive - my wife asked if she had reach the hotel and she was told, "Yes." It was not until we arrived at the hotel the we were told that we had booked through Priceline.

DO NOT use Priceline ever! We booked a room for two nights at the Fairfield Marriott in Louisville, KY. We were in town for my daughter’s freshman orientation. We booked a room off Priceline that they marked as fitting 4 people. However 10:30 on Sunday night we pulled out the sofa and it was a twin. I went down to the front desk who all of their staff was wonderful. They once said it isn’t a 4-person room but a 3 person. I called Priceline and after multiple reps lying, stating they were calling front desk in which they weren’t, because I was standing right there on speaker phone. Front desk told them to call back in the boring to speak with their manager to initiate refund for the night.

Worse company ever. Went online to make a reservation at a hotel. Was not aware I was on a 3rd party site and accidentally made a reservation for the wrong date. I received the confirmation and it realized. Called back immediately. Was told it was nonrefundable and the only way to correct was for them to cancel the reservation and call the hotel for approval to refund the money and then make a new reservation. I said ok. They called the hotel and customer service told me they said no. I called the hotel and that was not true. The hotel confirmed to me they told me to refund me the amount. The manager at the hotel gave me his number and email for me to tell customer service to call him directly to confirm. They still refused my refund.

I've been using this company to book hotels and car rental for 5 years but apparently this is the first time that I need to cancel my reservation d/t medical reasons but they are telling me that I cannot get a refund even if I call 2 weeks ahead. The fact that I am a VIP Gold!!! Will never ever use this company again!!!!

This is a horrible company to deal with, had to cancel a paid for trip with travel insurance in place, turning out to be a complete un needed disaster, wasted so much time with these idiots. DON'T USE PRICELINE.COM. THEY SUCK!