Priceline Reviews

Don't think because Priceline spends millions telling you how great they are that it's true! Booked a California hotel with Priceline @ $136. per night for three nights, not a great price and not a great hotel, have been there before, so I know what to expect. In the following several hours the hotel shows up on hotels.com for $97. Same room same date, same free breakfast, same everything.. Priceline doesn't honor it because the $97. rate with hotels.com is refundable and the Priceline rate is not. What this translates to, the hotel.com deal blows it away..and Priceline just blows!! I had to write this review...

Priceline's Name Your Price for hotels scammed my wife and I out of an enjoyable New Year's. We chose only 2.5 star and above hotels because they listed what brands that rating implies (Marriott, Hampton Inn). We were given a Comfort Inn that they conveniently rated exactly 2.5 stars. I called customer service where they just quoted their fine print of "our list only showed example results". Be ready to pay for what you don't want if you use this tool.

I just came back from New York... I did buy my hotel for 3 nights from Priceline.. This morning before I left I enquire at the reception desk of the hotel (Wyndham garden hotel Chelsea) what would have been the price if I had book directly through them. Just to compare the prices and see what was my saving going through Priceline.. Wow.... I learn that I paid mainly double what the hotel last price are.. It cost me between 75 to 100% more than what I would had pay if I had made myself the reservation.. Wow... WHAT A SCAM....... NEVER AGAIN......

Beware! I booked a flight and there was a typo on the date. I did not catch it upon reviewing the itinerary and now I'm out of luck and having to spend over $1000 to buy a new ticket. I called customer service a few times and they will not help. It was Priceline's fault, and I got ripped off. Buyer beware!

This company implements unreasonable cancellation policies. Never have I used Priceline and made a reservation...Plans changed and within the hour I attempted to cancel...They would not allow that!!! Charging for services that have not been rendered is Un-American!!! If I had made the reservation and cancelled at the last minute...maybe they might have an argument....I attempted to cancel within 1 hour and two weeks out...and then they want to add penalties???? OUTRAGEOUS!!! My recourse is to write their corporate offices and then I will seek legal remedy! DON'T USE PRICELINE!!! IT GETS NO STARS!!!!!!

For the second time I bid on a hotel at priceline.com. I didn't want to pay over 100 dollars a night and got Marriott, which by far is the biggest offender of the Priceline scam. After I got the room, the promised Wi-Fi was not included in the 100 dollar price, and there would be an additional resort fees to use the pool etc.. Last week I got another Marriott deal from Priceline in West Palm Beach Florida, and found the room didn't even have a bathroom fan, but did include a poop stain in the toilet and the room looked run down. Overheard the desk staff bickering about what room to put me in because apparently there are "Priceline rooms" which are substandard, in less desirable areas, haven't been remodeled yet... Basically rooms that a full paying customer wouldn't get.

I have had the privilege of staying in some of the most prestigious hotels in the world. I decided to use Priceline to book a trip for my family in Miami and beyond regret my decision to do so. 4 star hotels for 2 stars prices? Yeah, right... We get here at the Tradewinds Apartment and Hotel in South Beach Miami Florida to find dirty linens and floors, cockroaches, several other insects, and the worst MOLD. Yes there are mold colonies growing on the kitchen placemats of the dining table! I refuse to stay another day here and will be booking a room somewhere else no matter what the cost as this is beyond unacceptable. I will be pursuing legal action as this establishment does not deserve to be in operation another day. I also have SEVERAL photos documenting the insects and mold. It won't let me upload more than two images for some reason though.

Booked to stay at Fort Rapids resort in Columbus Ohio through priceline. The customer service was so bad that we checked out after only being there 2 hours. Both priceline and Fort Rapids refused to refund or provide me with a discount. They charged me for three full nights even though I only stayed at the hotel for 2 hours.

September 18th, my daughter purchased an airline ticket to Milwaukee for December 24th through Priceline with Frontier airline to be with our family at Christmas. She called Frontier today to confirm and was told she was changed to the 25th. Priceline, however, continued to tell her it was the 24th. Frontier would not change it back to the 24th. We will never do business with Priceline or Frontier. (Third bad experience with Frontier.)

I use to like Baymont and we have used them as a halfway point between Nashville and Virginia beach. I had a reservation set for tomorrow night booked thru Priceline.com. I have been ill as I have had cancer and in unbearable pain to where I cannot travel. I called to cancel my reservation for there and for my reservation at Red Roof Inn in Tennessee. It's already hard enough being ill and not being able to see my family for the holidays. I called them as soon as I knew I couldn't make it and my mom suggested I wait until later when I will have further testing for my health issues in January.

I rented a car in Phoenix through Priceline with Advantage Rent-a-car. What a mistake. I was quoted $830 for two weeks use, which I thought was too high, but since it would be a Toyota RAV4, I reluctantly agreed to pay. When my wife and I arrived at the Advantage counter, we had to wait 45 minutes for one of the four clerks (who kept disappearing), to talk to us. Suddenly there were additional charges, raising the total to $1153. I asked to cancel the GPS, they declined and said we would charged for it anyway. I asked for a smaller, less expensive vehicle, as advertised by the sign in front of the counter, they said none was available. I asked them to look around for other vendors, they said none were available. They told me that they would never see the car again since I wanted a drop-off in Albuquerque after renting in Phoenix. They supposedly had just bought the car (with 20,000 miles on it), but it had California plates. Just a bunch of crap from beginning to end. When I complained about it to Priceline, their attitude was "that's too bad, but we can't help you."

Beware when booking express deal. I booked a 3 star based on all the 3 star hotels listed in the city I bid on were acceptable to me. Priceline gave me a 3 star in a completely different city. Customer service was terrible and would not help me at all. Then I had to pay $20 extra per day because the room only had one bed. I will never use Priceline again.

WHAT DOES PET-FRIENDLY MEAN??? To me it means that pets will be accommodated for a reasonable fee. What is reasonable? Well it certainly isn't 125% of the nightly cost of the room. That is unconscionable. I booked a "Pet Friendly" hotel through Priceline, I was getting a deal at $58 dollars a night for a three star hotel. However when I called the hotel to arrange for our small dog to stay with us, they want to charge me $76 non-refundable pet fee. I know when I book with Priceline that I take a risk, I don't know if the pet fee is going to be $0, $10 or $40 a night which is what Holiday Inn Charges me. But it has NEVER been more than the price of the room. I'm through with Priceline, they would NOT make any attempt to cancel the reservation… Last contract that I'll deal with from them. What if they wanted to charge me $500 for pet fees? Would that be allowed? Where is the limit?

I booked a hotel via priceline ‘name your own price’ flow – I named a price $150 and they assigned me a hotel that had cheaper price than that. And there was no way to choose type of beds and when I called the hotel they said they do not have any double beds. I would never again use priceline.com.

Booked hotel, price accepted, advised that an additional 200$ would be charged at hotel. Customer service points out that the contract initialed by me states that I agree to pay the hotel mandatory hotel fees. I assumed it means extra charges to room, no! It means any extra resort fees, etc. Very misleading - wonder if it's legal.

Upon winning a hotel bid for $50, an additional $15.10 were added for taxes and fees to bring the total to $65.10. Upon check out, an additional $10 were charged by the hotel for taxes and fees because they said that Priceline only covered the room cost. The hotel told me to get in touch with Priceline and after speaking with 3 different reps, they were still not able to clarify what the $15.10 I paid to them in taxes and fees were for and why the hotel charged me an additional $10 in taxes and fees. I asked if there was a supervisor who could take a look at my account and make sure I was not being overcharged but they simply refused to by sending me to read the frequently asked questions section of their website and called the hotel, which I had already done. The total of taxes and fees paid to Priceline and to the hotel came up to be 50% of the room cost. This doesn't make any sense and the Priceline reps did not seem to want to help review this matter. Very disappointing!

The 3.5 star hotels they list are very nice. In the mystery hotels the 3.5 star is junk, 2.5 at best. Beware of inflated star ratings on their mystery hotels. I am very disappointed in Priceline and the zero amount of online chat customer service they offered. Go Hotwire from here on in.

Priceline customer service does not serve the customer. They're condescending and rude. Their logic in helping is flawed and borders on stupid. The "Trip Cancellation" insurance is not what it says. Do not pay for this. I encourage everyone to avoid Priceline altogether. There are other businesses with similar services that do much better when dealing with customers.

Don't waste money on their "protection" plan for refunds on plane tickets. Unless someone dies, or you get signed off by a medical professional for being too ill to travel, or you lose your job, you will not get your money back... Out $300 dollars since my kids will no longer be in the state I was going to. Thanks. Merry Christmas!

My wife and I booked a hotel with Priceline for a one-night stay in Flowood, MS, Comfort Suites Airport to be exact. Something came up and had to cancel the trip. Called the hotel a day ahead to cancel reservations. I am told there was not a manager on duty to do that and would have to call Priceline to do this. Called Priceline and they tell me, "No problem, we will call have it canceled." The next day comes and I have a charge on my credit card from Comfort Suites. I call Priceline and they tell me it will be a couple days as they need time to back it out and talk to the hotel manager. I had to dispute the charges with my bank. They are still trying to get the charges as I have been in dispute now 2 months. Received another letter form my bank today. This is why I am furious. Priceline, you really failed. Darren Huston should be embarrassed.

I made a reservation with Priceline and when finished, checked the hotel's webpage for their exact location. I found they charged for parking and appeared to have other misc. charges so that the room quote of $122 was actually going to be $150 per night. I called Priceline immediately and was told they wouldn't cancel the reservation because I had agreed to the price. I talked with two other people who not only told me the same thing but told me they don't care how many charges the hotel adds because it's not their problem. I have told my credit card company not to pay them but if you check this company out, (as I should have) you will find they are embroiled in litigation all over the world with customers and governments.

I have been always buying from Priceline however today I am extremely disappointed with your service. I bought a one way ticket from Vietnam to Sydney, originally planned to depart on 07/02/2015 for $694.40 USD. However, due to personal reasons, I wanted to take the flight one week earlier, hence I called up Priceline and asked to change my flight date from 07/02/2015 to 31/01/2015. First time calling, the representative insisted on charging me $50 (on top of the $30 agency fee) for changing the flight date even though it was stated clearly on the fare rule that there was NO change fee. I spent 30 explaining to her (even though it was very obvious from the fare rule) and she kept insisting on charging that unjustified $50. Not only that, she insisted that I had to pay extra due to fare price differences, even though the price was exactly the same! Conversation went nowhere so I hung up and called up Vietnam Airlines and they were able to confirm that there was no change fee at all, however they couldn't help me make adjustment to my flight due to the ticket being purchased through Priceline.

Please be careful with this company. Their total price as well as pricing for fees does not include hotel resorts fees. They do not make that language clear. So the price you get is not exactly a total. The hotel will charge you their resort fee too. They also cost more than going to the hotel site too. I asked for a refund but they told me the information about the resort fees is in the disclaimers. Their email confirmation fail to tell you about the fee too. If you go to site's site hotel.com, it will clearly state (excludes resort fees) next to the price which makes it clearer.

If you use PriceLine's "Name Your Own Price" service, you could end up with a bad choice of airline. EXAMPLE: Frontier Airlines charges $25 per carry-on bag, when most domestic airlines provide your first carry-on free. Extra fees can be a got'cha to a winning bid. EXAMPLE: Recently Korean Air executive Cho Hyun-ah, who was the executive head over cabin service, turned the plane around at JFK because macadamia nuts were served to first-class passengers in a bag rather than on a plate. They berated the senior steward, forced them to kneel in apology, then kicked them off at the gate. A family business run a muck. After 22 days of back-and-forth with PriceLine, it comes down to this. PriceLine not only does not care, they will not listen. They refuse to discuss the policy or consider options to omit airlines during bidding. Their customer service refuses to connect you with a manager (I asked several times). Attempted contact with executives was ignored.

Booked a vacation package. 3 Adults - Flight ($500) & Hotel ($1419). Situation changed was now 4 adults in the room, too many personalities, I mean ladies for one bathroom. Decided to get another room. Do you think they would give me a deal on the room? NO! Would they negotiate a cheaper price for another room? NO! I mean I paid for flight & hotel for 3 people, could you work with me... not expecting a full refund on the room portion of the package? NO! Could I talk to a manager? NO! Was told they have a customer service team that had to follow the same rules so I would be wasting my time. Thank you Priceline for nothing. After this vacation I will NEVER use them again or RECOMMEND them to anyone. Once they have your money, they say sorry didn't you read the contract fine print? NO help for YOU!

I would like to voice a complaint regarding Priceline.com's "Best Price Guarantee." I needed to book a travel package for my wife and myself to fly to Houston, Texas, as her mom passed away here in Chicago and we were bringing her remains back to Houston to be interred. When I was online a few hours earlier yesterday (December 9, 2014), an agent told me I needed to book the travel package I was looking at immediately before prices went up. I did that. Several hours later I went online to discover that my package was now $88 less on their own website and tried to get Priceline's attention to their 24 hour "Best Price Guarantee" that they advertise. First I was placed on hold online and waited 10 minutes to "chat with an agent." After typing messages back and forth to explain what I wanted, the chat agent tells me that I needed to be connected to a "phone chat agent" to discuss "Best Price Guarantee." I then waited more minutes to talk to a phone chat agent.

On 11/11/14 I made a reservation for a car rental in Chicago for date 12/4/14-12/7/14. The car was paid for in full. When I arrived at O'Hare at National to pick up the rental I realized that I did not have my credit card. I could not use my debit card. I informed priceline and told them what happened. The man and woman team apologized and said that the money was non-refundable and that there was nothing that they could do. When a paid service has not been rendered one is entitled to a full refund. This is stealing from a consumer and it unacceptable. Please be careful when using this company.

Where do I begin? I purchased my airline tickets for a family vacation on July 3, 2014. Because we only travel with carry on luggage, I went online to perform our web check-in and print our boarding passes to Mexico on 11/21/14; that's when the problems began! We were unable to complete the web check-in with either Delta or Aeromexico using the corresponding Airline Confirmation IDs. I went directly to the Priceline webpage and chatted briefly online with a representative who directed me back to the airlines.

I contacted Priceline today to ask about rebooking two tickets that I had cancelled with them. When I cancelled the flights, they told me I had a year from the date of the tickets to rebook. When I tried to rebook through the Airline, I was told that the ability to rebook had expired. The ability to rebook was actually from the date that I purchased the tickets. I chatted with Priceline reps who told me I needed to call Priceline. I called Priceline and they told me I was out of luck, even though they had given me the wrong information. When I asked to speak with a supervisor, I was put on hold for 40 minutes, and then disconnected.

I was looking for a hotel in the City Center of Charlotte, NC. I was looking for a 3* or higher hotel and was too low on my bid. Instead of waiting a day to put in a higher bid (I was looking for a hotel that evening), I added areas that I knew had no 3* hotels available in the "Name Your Own Price" feature of Priceline. I figured out these locations by opening a new window and selecting only that location to see what hotel star levels were available. The first I tried was Fort Mill (2.5* was the highest available). I increased my price, but had no luck. I then added Rock Hill (also 2.5* was the highest available). I was shocked to see that my bid was accepted for a 3* hotel in Rock Hill, as I didn't know that was an option.

I made a reservation for a rental car on Priceline. The lowest price I got was $77/day, totaling $420 for my trip. The next day I found the same car for $36/day, totaling $205 for the trip. Even though I found a car for nearly half the price, I was not able to change or cancel my reservation because the cheaper car was not through the same company. So I have to keep the car that is twice as much.

You may as well save your money and book your hotel through the hotel's website! I booked through priceline assuming it would be cheaper but ended up costing $30 more than if I would have just booked it through the hotel. Lesson learned.

I booked a cruise with Priceline recently and fell for their lie of a marketing slogan "Guaranteed lowest price." Found out days later that their price was higher than other places, then when I called and tried to get lower price, they did not accommodate to any credit or helpful. The cruise line dropped their price by 30%!! But Priceline locked the price in and refused to help in lowering it. The cruiseline is Princess Cruise. I was told by Priceline that Princess Cruise did not want to offer any credit or upgrade. NEVER again I'm going to use Priceline for ANY travel service or Princess Cruise line as they are overpriced in every way!

I just purchased a room from Priceline. I also purchased the insurance. As soon as they sent me the confirmation I checked online with the actual hotel. The hotel cost was cheaper than Priceline. I immediately contacted Priceline, within 5 minutes. They claimed it was less, even though I sent them to the actual site. They refused to cancel the reservation nor to honor the insurance. ONE BIG ripoff. Now the hotel gets 1/2 the money for the room and I paid for useless insurance and more for the room than I could have if I had wanted to pay for a room of this caliber in the first place. YOU GET WHAT YOU PAY FOR!!! Avoid this fraud!

When you read 100% trip cancellation, just know that unless you are dying, this is false advertising so they can make another 5 bucks off of you. It should read Trip Cancellation for those Qualifying unexpected moments. This is false advertising and they lost my future business and my company's business. Like Red Bull Gives you wings... Priceline protects your trip BS... Then I call bank and the bank is working with Priceline now. They won't use REG E.

When I searched "hotels in Poplar Bluff, Mo." on Priceline one night, the first hotel that showed up looked very good but actually located over 80 miles (1 hour 20 min) away, and its location was (purposefully?) not shown. (See attachment). What kind of site put a hotel in a small town 80 miles away for the search of the hotels of another small town, concealing its location? It's a scam! We called Priceline immediately to give us refund for deceptive ad but they do not budge. They say they would give us 50% refund if we book the 2nd hotel. By that time we were in front of Super 8. We requested to book Super 8. They say no room available even though Super 8 was listed online. We hang up and went inside Super 8. There were plenty of rooms available. Their business strategy is unethically despicable.

I was unable to keep reservation - it was cancelled without picking up rental. Priceline took the money and said it was not refundable. It was almost impossible to contact customer service. When finally talking with someone, they were very rude.

I stayed at a hotel in Sarasota and booked through Priceline. When I checked in I saw that the published rate was $20 a night less than charged through Priceline. The hotel automatically gave me that published rate. I assumed that Priceline would then credit me with the difference. When that did not happen I called Priceline. They told me that they had charged me a specially negotiated rate and so could not give me a credit. So in other words they had negotiated a rate $20 a night more than the published rate, not what I was expecting from Priceline. The agent who helped me said I should not worry and that they would contact the hotel to tell them they should not have billed me the published rate. I found that a pretty astounding response. I will not use Priceline again.

Priceline is worst at everything. They just want your money. The customer care have been given one clear instruction, that is "somehow fool the customer and get their money." I have been charged 100 dollars extra by priceline for their service. Priceline gets cheapest hotels and sells them at an overpriced rate to customers. I will never use priceline from now on. It's not worth it. A walk in is cheaper.

On 11/22/14 I brought my girlfriend to our first vacation. We were very excited getting to the airport and ready to take off from Syracuse, NY to San Juan, PR. The flight estimated to arrive my destination on 1:00 11/23/14. However everything turned to be frustrating. Because of the delay of the flight I could not catch the flight from Miami to San Juan. I have to change the flight with departure from Miami on 11/23/14. It meant that I could not stay in my hotel that night which I had already paid more than 200 bucks. So the counter gave me a voucher to stay a night at Miami airport hotel. Even we were not delighted with this way but we had to accept that.

I bid on a flight about ten times to Fayetteville, NC and when I got my confirmation, it said Raleigh NC. I never change the location. Then to cancel and rebid on a ticket to the right location, it was going to cost me $200 minus the $37 fee. That same day, my credit card was compromised and they were trying to get a refund on every ticket I had purchased. This is not a secure website. I called them to explain what happened and I was asked to buy another ticket and I would get only $173 towards a new ticket after I had paid $348.70 for the ticket which was never mentioned to me. I am very disappointed. I was suppose to meet my fiancee on Wednesday. Now airfare are twice the amount when I started. A claim has also been filed with my bank. Please be aware of this company!!! I am a travel agent and will never book with them again!!

I bid on a hotel room 11/29/14 through Priceline. The 3-star quit bid was $65 and the average bid rate was $71 for 3-star hotels in the Knoxville area. I have bid $50 in the past and was accepted by a Holiday Inn on several occasions. I bid $50 and when it came back accepted, Priceline changed it to $94. $94 is higher than the regular rate at the hotel who took my bid. I called and Priceline would do nothing. I went back in my phone and took a screenshot of my $50 bid. I asked how can a bid higher than the regular rate and instant bid rate be accepted? People don't let your angry child bid with a $1,000 bid. There is nothing Priceline can do!

In purchasing a room online through Priceline.com on 11/28/14 I selected a room at Brookfield Suites for a Tonight Only price markdown from $99 to $56. When the charges came up at $99 I proceeded with filing the room reservation and called promptly to report the inaccurate billing and Customer Relations dept and the Supervisor were unwilling to make the correction. I have photos of the marketing online that was clearly featuring this hotels rate as $56. No misunderstanding that. Disrespectful and unfair business practices when a company won't stand behind the prices they advertise online. I've emailed in addition to my phone calls. I would like my charges corrected and the business fined for false advertising. BRENDON ** is the Customer Relations supervisor who refused to stand by the online advertising. Would be happy to share copy of photo but option to upload from photo gallery isn't offered below.

Neither the representative or the supervisor would honor a new lower price that was currently advertised on their website for $80.00. They said it was their policy to not allow a chance after midnight of a certain date. I find this despicable of a company that men are fighting for them to be open, dying for them, coming home without limbs so they can stay in business. Not to honor a disabled veterans request, to re-rate his hotel room on Priceline's OWN WEBSITE.....They are not HUMANS AT PRICELINES, they are FOREIGN PUPPETS built without feelings or caring for another human being that sacrificed so much for them. I STRONGLY RECOMMEND MILITARY BROTHERS AND SISTERS AND THEIR FAMILIES, BOYCOTT "PRICELINE.COM"

If I can take away a star I would. Stay away from Priceline's Dollar/Thrifty car rental services. Customer service was horrible and deceptive, which costed me an extra $100 from my original rental fee of $150 (i.e. almost doubled the price I booked for). I booked my car for Toronto from Priceline for $150 which is a week rate for car rental.

I have used Priceline many times in the past and know the ins and outs of how to use their system. I have booked many hotels and car rentals with them. I recently needed a hotel for one night when we return from a cruise in Miami in March. I chose the area I wanted (South Beach) and I chose 5 and my star level. When I didn't win in my bid, I added 1 to my selection because I knew that there were no 1's in South Beach (I do my homework and knew this - this is a long used tip to be able to re-bid). I was "awarded" with my bid of $250 ($294.12 with tax) for a 2 1/2 star hotel that only has rooms with one Queen size bed. I admit I took a bit of a gamble because we will have our 2 kids with us, but most hotels can accommodate 4 people. That was my fault for taking that gamble. The hotel was slightly less than that to book on their website.

I have always thought of Priceline as a reliable way to purchase a plane ticket and save some money. For the first time I purchased travelers insurance in the event a scheduling conflict arose. Not only did I discover that you only have 24 hours to get the best price for a plane ticket, something I discovered 36 hours after. I also found out travelers insurance is a waste of money. In order to be reimbursed for anything you have to file a claim, and only certain events are considered to be applicable to even file a claim, none of which was mentioned on the Priceline website. When I called Priceline to discuss this lack of clarity, the customer service agent was rude and refused to allow me to speak with a supervisor. She then placed me on hold for 20 minutes and at that point I gave up.

I used Priceline to reserve a room one night and when I got there they said they never got the reservation. So I had to wait about an hour to get my room until they figured it out. I used the app again the other night for a room the same night, and the reservation was made for the next night, not the same night I needed it since it was already midnight. They charged me a cancellation fee even though I was there and got the room! I highly recommend never use Priceline ever!!!

I made a reservation for the Baymont in Greeneville, SC for Nov 29 and we were going to stay there after the University of South Carolina vs Clemson football game thinking it would be a night game. Found out after making the reservations the game is a day game so I wanted to change the reservation and slide it back a day. They didn't inform me that the reservations are carved in stone and no cancellation and no refund. This smacks of fraud on the part of Priceline but when I talked them to confirm the reservation nothing was said that the reservations are carved in stone. So now they have to deal with me in small claims court to force them to give me my money back. This is the game everyone in south Carolina talks about for a year. I won my tickets from my newspaper and my wife are looking forward to going to the game which means we have to be up early to make it to the kick off at noon after a 3+ hour drive. I spoke to Priceline and they were not accommodating, they told me my confirmation was made and that is it unless I want to make a reservation for another night but can't afford it.

I booked a 4 star hotel according to priceline rating system. When I arrived I had to pay for wi-fi & gym even though I was not going to use the services. The hotel clerk then told me I would receive 10 back except for the day we would check out in food or drink. However I had to order room service if I wanted bottled water. The room was sub par. I mean dirty, the garbage under the sink not thrown out. We returned that evening at 10:00 pm and a trail of vomit was in the hall to a nearby room. I called front desk and they offered me complimentary breakfast. Whatever. In the morning still vomit & housekeeping told me they don't know how to clean it. I called priceline and they had hotel offer me $50.00 credit toward incidentals which covered services I didn't want. The Priceline operator was rude, the Hudson hotel was rude and overall the worse experience. I will never ever use Priceline and do not believe their rating system.

On November 13, 2014 I book a trip to Miami Florida through Priceline. I flew into Fort Lauderdale instead of Miami International only because I didn't know that Florida had two major airports. Now I also booked a vehicle through Priceline, but when I bid on the vehicle Miami International pop up in which case I thought it was the same airport so I accepted the bid. When I got to Alamo in Fort Lauderdale and realized that the reservation was for a different air port location I was very upset so I tried to have the reservation switch to Fort Lauderdale. I was told by Priceline and Alamo that no changes could be made on this current reservation because I book through a third party.

We found a much lower rate through the hotel's website and because we didn't tell them within 24 hours of booking, we are paying almost twice the rate of the hotel! We were not diligent in sticking to the 24 hours but we certainly didn't expect to pay nearly double!!! Buyer beware!

I've called to ask a question about policies on handling any delays in flight connection issues before I book a long haul trip from London to Tanzania (which is 2 stops with 35 min only for one of the connections), and was told that Priceline cannot answer any questions prior to booking the trip. Why would I spend 1000 on an one way flight without even understanding how Priceline is piecing multiple airlines together and handling connection issues? The representative is very rude and completely unhelpful. I am surprised this company is still functioning given such awful and nonsense service. Never ever seen any company with such poor service.

The condensed version: On October 3rd, I booked a stay at the Ameritania Hotel in NYC for 3 people for a standard double room. Priceline does not have a description of the room. It simply reads "standard double room". On November 19th, I received a confirmation email from the Ameritania. It indicated there were only 2 guests and a room with (1) queen bed. I promptly tried to contact Priceline, but based on my trip number I was transferred to an Agoda.com representative. Apparently, Priceline outsources their hotel reservations to Agoda. The Agoda representative told me that a standard double room is a room with (1) queen or king sized bed. Huh? She attempted to contact the hotel's reservation desk, but the desk was closed until the following morning.

We reserved a room at Fairfield Inn & Suites in Weatherford Texas for November 5th thru 7th checking out on the 8th. The hotel was great but upon checking in we were informed we were overcharge quite a lot. The room would have been $79.00 instead of 102.34 per night before taxes and fees if we had just reserved directly to hotel.

I booked two rooms using two different confirmation numbers with Priceline.com. I needed to extend these two rooms one additional night each. When adding the first room I got the hotel room at a reasonable price from the original price. Exactly a minute later I went to add an additional night to the second room and it booked me for at a rate over $20 more for the same room type at the same hotel than what I had just booked a minute earlier. I understand that the price varies from day to day but within a minute apart from each other. Is it me or is that ridiculous? There are other booking site that will refund you the difference if someone books the same hotel room on the same day. I guess Priceline doesn't even match its own pricing. I have been a customer for over 10 years. This is a first and the last.

Booked return flight to London Heathrow out of Baltimore. Outward journey no complaints. Homeward checked in, later tried to go through gate and was refused. Went to passport control as instructed. There I was told I had been taken off plane, go rebook. Was offered flight that day November 9th to Dulles or next day to Baltimore. £172, over $300 to get to Dulles and then taxi as no suitable bus service. Home to find email from Priceline, tried to contact... sent two and a quarter hours before flight to warn of flight changes. No refund from Priceline. Priceline say I accepted to pay. I think I was forced in order to get home.

Okay so I booked a hotel on the 16th November-17th. But my sibling was in car accident on the 16th. I couldn't come. I was so panicked, and scared something might have happened to my brother I forgot my reservation at the hotel. On the 18th I called them to apologize that I couldn't come, and asked them if I can waive the penalty. THEY CAN'T. Okay I admit it's my mistake that I didn't call, but can't they at least be more reasonable. I CANNOT PREDICT ACCIDENTS. They don't give a **, whether your mom died or whatever, they'll charge you. Not only that, I was in the middle of talking to one of the customer service, pleading if they can help me, and guess what she did. She chased me away, like hell.

I booked a 4 Star hotel Room with Priceline express deals for $700 for 3 day in JA. They had nice pic of the place after booking. I check the reviews and the hotel has very bad views from bed bugs, disrespectful workers, to its dirty and smell mold. It's my birthday and all I want is to enjoy myself and no worry about a dirty hotel that why I pick 4* hotel. I got rob and I'm let in everyone on facebook, instagram, my family and friends never book with price. I want my money back I don't want to stay in no Dirty hotel. I have a very clean 5* house.

Book Priceline express deal for all inclusive hotel in Ocho Rios Jamaica. Called priceline before purchase to make sure it was all inclusive hotel because that's what I was looking for. They say, "yes". Once I book the hotel and saw my itinerary with the hotel name with all inclusive next to it, I knew it was not an all inclusive hotel (this is not my 1st time in Ja). Immediately called Priceline at 3 in the morning and the rep told me, "Yes it was an all inclusive hotel and don't worry, call the hotel in the morning to verify." I called the hotel the next morning and they said no they were not all inclusive. Called priceline back, rep said "yes it was all inclusive hotel" and attempted to contact the Hotel but got disconnected. Called back again, now a different rep says "no, I booked a regular hotel in all inclusive area." The purchase I made did not say all inclusive area. The receipt I got after purchase did not say all inclusive area (receipt attached), it says all inclusive. Priceline would not return my money because I did not purchase trip insurance. I wasn't canceling because I was no longer going, I was canceling because they were misleading me the consumer to purchase a product that wasn't what they listed.

I booked my hotel room first through name your own price. It said my bid wasn't accepted so I booked it again through express bid. It then told me I had two hotel rooms. I called to cancel one of the rooms and the representative said she cancelled the name your own price. I went and spent $50 on groceries planning on staying at the hotel given to me in my express deal only to be told they cancelled the wrong reservation and there was nothing they could do and that it would be sent for "review" after asking for a manager. I had to then pay for the room again at my express bid and have yet to get a refund. It's the worst decision to book with them. They're truly con artists.

I placed a reservation with Priceline for the Lexington hotel midtown Manhattan, NY... On 11/14/15, they displayed my itinerary for the trip and it was what I asked for... I then gave my debit card info and authorized payment for the trip. When it came up it had a different hotel and departing time. I immediately called the Priceline customer service and told them what happened and was told that I asked for a get away special and that can't be changed... I explained that I did not ask for a special. I was then told I asked for a negotiate my own price and I said I did not.... I asked to speak to a manager and they said I could not. They gave me some other service representative that said they could call and see if the hotel would be willing to refund the money. I explained to them that was not acceptable...

First let me say that I have been a longtime Priceline user. I've purchased flights for work with conferences, rental cars to get around, and hotels to stay. This fall my newborn nephew was diagnosed with a terminal genetic condition and so I scheduled flights for my girlfriend and I to visit. Due to the rarity and frailty of his condition the child needed to be moved a week before my flight; and so everything had to be changed. My license, which was due to expire the day after my trip, was valid for the duration. I used it at both my departure and return. I had attempted to get my new license prior to the trip but the DMV sent it out to an extremely old address and I was unable to procure a new one before my departure. When I booked with Priceline for my rental car, from my phone on my flight, I intentionally scheduled the return of my vehicle within the valid period of my license. When I arrived, Hertz refused to release the car to me.

Book a hotel with Priceline - BIG MISTAKE. They reserved a hotel outside of the area I requested. I would not recommend anyone use this service as they don't care about customer satisfaction. Their main interest is to take your money and screw you if you're not happy. I suspect I will hear about a class action lawsuit against them someday soon. I hope they get what's coming to them sooner than later.

I recently purchased four return tickets from Lisbon to Toronto on SATA airlines from Priceline. There were no fare options offered with our selected flight, and once we selected the date/time, the website prompted us directly for payment. Only after the fact did we realize that the fares we purchased had zero baggage allowance. For each checked bag for the flight we purchased, we will now be charged an additional $200/bag. Note that EVERY OTHER AIRLINE featured for this route on Priceline had the 1st (if not 2nd) checked bag free.

On 10/17 I booked a room for 11/6 in Cincinnati, Ohio. I was to be in town for a football game. I booked early because I knew the rooms would get full within walking distance to the stadium. 24 hours before I am to check in I received a call from Priceline that there was some computer error and my reservation was cancelled. I was told I would need to rebook. The problem is 24 hrs before the game there was NO rooms in Cincinnati within walking distance! I ended up having to stay in Fort Mitchell, Ky and had to pay for taxi both to and from the game. I feel sure my reservation was cancelled because as it got closer to the game the room rates raised due to the high demand. I will never use Priceline again. I spoke with 2 customer service workers who were extremely rude to me and the last one I spoke to told me she had no supervisor that I could talk to and hung up on me. Beware of this company!!

I made a hotel reservation and paid for it through Priceline. Then received an e-mail stating my reservation fee was refunded - no why, just that the reservation was cancelled. I called the hotel to confirm my reservation and learned the reservation was indeed cancelled - not by the hotel - but online. I called Priceline - spoke to customer support who kept saying "I" cancelled the reservation; he finally heard "I did not cancel the reservation!" and I was sent to customer service. He informed Priceline cancelled the reservation; but advised if I went online and booked through Priceline, they will refund the difference between the current rate and the cancelled reservation. I said, "what if I can't get the same room at the same hotel?" He said, "just make sure it has the same star rating." I said, "just to confirm, I make a reservation on Priceline for the same room, even if it's at a different hotel, Priceline will refund the difference between the current rate and my cancelled reservation?" He confirmed.

Customer service is horrible. When I called their assistance of the reservation, they keep saying No, No, No, refuse to do anything you ask for.

Unless you want to be stranded in a foreign city. I booked plane tickets on Priceline for my 75-year-old father coming from China to come meet me in Paris while I was on a business trip there. I booked the tickets very carefully so that he would be flying out at roughly the same time as me and would not need to wander the airport by himself since he does not speak French. The night before our departure from Paris, I checked my email and found that Priceline sent me an email informing me my father's ticket had been cancelled because he never got on the outbound flight. This, despite the fact that he could not have gotten to Paris without having taken that flight!

I bid on a 3 star hotel in Hong Kong. I won the bid and then found out the hotel I had been given was not part of a major hotel but a small dive. Arriving in the area of the hotel from public transport, I could find no one who had even heard of the hotel though I was but a block from it. I eventually found it down a rundown street with massage and tattoo parlors. The customer service lobby was 3 feet by 3 feet with a 6 and a half foot ceiling (not for the claustrophobic). They also asked for a $50 US cash deposit, not mentioned in the reservation as they have already received payment via Priceline.

We booked one SUV online (rentalcars.com) one week in advance of our planned trip to Sharjah/Dubai. Although everything was paid in advance but agent refused to handover this car at counter because we forgot to bring credit card and they need it for deposit. We were ready to pay 1000 AED cash or payment through visa debit card but nothing was accepted. As a result, they charged us more than 400 USD for nothing. We had no option but to book another car from different counter (without credit card or any deposit) and lost more than 400 USD.

Called Priceline to change my departure date for Korean Air and essentially was charged a total of $150 for any changes made to the ticket + the ticket exchange fee which totaled up to $1700. I paid $1500 for a roundtrip ticket from Seoul to Chicago. Completely outrageous and the agents were oblivious to the fact that I had called them numerous times inquiring a change in date. Do not whatsoever book with this agency. The customer service I received was shoddy, inappropriate, and there was a huge lack of concern. In essence, I ended up calling Korean Air to fix my departure date and was virtually charged no fee. Priceline is a huge representative example of how a shoddy, unethical corporation should run. Don't even bother reading reviews on other sites since they are bloated with Priceline employees trying to stuff their voting system.

I am so very thoroughly disappointed and what was supposed to be a great trip will now be horrible. At the advice of friends I chose to use the name your own price tool. I requested a hotel downtown and what I got was the hotel that was the very furthest from the center of downtown that it could be. It is so far from town there is no way it is in the limits of the area I chose. I would gladly pay more to be a couple miles closer to town. With this location we cannot even walk to downtown. I don't know how you can even say this is a downtown hotel. I am feeling completely ripped off and disappointed. I will never use this tool again as long as I live and I will make sure to tell everyone I know how much of a rip off it is. I looked up the hotel and called them and they told me that not only is it a 10 minute drive to downtown, they also do not offer a shuttle. I tried calling customer service and got nowhere. If I have to get on the highway to make it downtown then obviously I am not in the downtown area.

My son is in the navy and out to sea. He stated he wanted to go home Thanksgiving to MS to visit relatives. Now he stated he will not be taking leave. They would not cancel the reservation. I have rented through Priceline before but never again. It is better to rent directly through Avis or the other major rental companies so you can cancel your reservation if the need arises. They do not care anything about the men and women in uniform. I will be on every social media out there advising them of this.

Going to meet family in Wake Forest, NC to visit my father who is not doing well. Tried to save money, as this trip was last minute. Booked 2 rooms for 4 nights on Name your own Price. Got a avg deal for the rooms. Called the day before to the Holiday Inn Express to request rooms with 2 beds, being we have several family members coming in. No dice, sold out and will not accommodate us. Priceline will not refund or help us out in ANY way. This has happened to me before on the name your own price but this was such an easy reservation (lesson learned). I didn't think I needed to overthink this.

I used Priceline's Express Deal. The information I was given was that it was a superior room, and close to one of their major tourists spots- orchard road in Singapore, 3 star. I paid with my credit card and got the YMCA on Stevens Road. When I checked in I was informed that the booking was actually done through Agoda and it was for a room with NO window. I never heard of such a thing. There was no mention that room did not have a window. I assume when I book a hotel room on priceline that the room will come with a bed, a window and a toilet (unless specified otherwise). The front desk said they deal with this daily. The guests book the rooms through agoda/priceline and are not told it is a room with no window. They showed me the voucher from agoda and it clearly says "no window". However on my voucher from priceline there is no mention of a room with no window.

I booked two rooms with Priceline for a business meeting, and then immediately got an email stating that the meeting location had changed. I called right away and asked to have the same hotel and room, just in a different city. They said I can cancel my reservation, but without a refund. That is *absurd*, so I asked to speak to a manager/supervisor. She said there are NO supervisors, but I can snail mail a complaint to their executive offices. I told her that the website shows "free cancellation available" for EVERY hotel! She said "Well, the room type you chose doesn't allow cancellations." How would I know that??? And what if an emergency comes up? The most ridiculous and unprofessional business exchange I have ever had. I spoke with Brenda #** who was in "customer relations" which is where you get sent if you want to speak with someone with power, but she said NO ONE in the ENTIRE Priceline business has the power to change a reservation. STUPID.

I stayed at this hotel a couple weekends ago. This will be the last time I ever stay at a Holiday Inn hotel! I paid $360 for two nights to stay at this location. You need to change your pictures on the website to show how much of a piece of ** this hotel really is! I was utterly disgusted when I walked into the room. The ceiling was brown with water spots and the headboard has missing chunks. I could have paid less and had a better experience at a Motel 6!!! The key card had to get change out twice. When I went downstairs I was told "sorry the card expired". This put a huge damper on my trip with the fear I would get bed bugs because of how dirty the room was. So thanks for taking my $360 and providing me with a horrible experience and a piece of ** room! Was told there is nothing they could do because I bought my hotel through Priceline.

Don't ever, ever, ever rent a car through Priceline, particularly in Sicily. I bought the insurance with the great William Shatner telling me "Don't worry. You are covered!" Ha. What a joke. When I got to the rental counter in Sicily, I was FORCED to give them $1500 for a "deposit." I vehemently protested and said that I already had coverage. They said, "No. That's for over there. You have to do this here." I had no choice. To get the car, I had to give them the deposit. Mind you, this was through DOLLAR rent a car. (They are even worse) So, I return the car and they say it has "scratch" and they want to charge me $288. Again, no choice. But here is the kicker......When I try to send in my claim, it gets denied!!! Why? Because they said I purchased the insurance at the counter in Italy. Thus, my policy was no longer valid. What??? First off, I didn't purchase any other coverage. Secondly, they took that money and I had no choice!! This is a scam, and when you try to get management involved, you can't. You just get some customer service person in India. Seriously. NEVER USE PRICELINE. How these guys aren't in jail I don't know.

We booked a room through priceline.com for 3 adults and 1 child. They booked a room with 1 bed. When I called them they said no matter how many guests, they only guarantee 1 bed. The fine print says if you want more than 1 bed, you have to set that up with the hotel. What is the purpose of priceline if I have to call and set it up. I have never had this problem with orbitz or expedia.

I booked a hotel through priceline's name your own price deal and was thoroughly disappointed. The hotel we bid on was 3.5 stars, with the only amenity included being a pool. However when we arrived at the hotel we were advised that there was an additional $10 mandatory resort fee which covered the cost of the pool. The unhelpful representative at Priceline, Louis, confirmed that per their terms and conditions, the hotel may charge an additional resort fee which we are required to pay and would not comment on how the pool was a guaranteed amenity in the price we had already paid. He emailed me the terms and conditions and directed me to read them for any questions. As a first time Priceline user, I feel tremendously taken advantage of and will no longer use this service. Beware of any purchases and know that any guaranteed amenities may come at an additional cost.

First time I used them for cruise booking... NEVER AGAIN! Problems encountered:

I rented a car from this company. I put my husband's name on the car. He went to pick it up and they would not let him pick up the car because I was the one who rented it, although his name was on the car. I called the company and they refused to change anything to let him pick up the car. I then asked if I could go and pick up the car since I had to, and they told me no because his name was on the credit card it was rented under but even though I rented the car I couldn't pick it up. It was the most ridiculous thing I've ever heard. I asked to speak to the manager and the person on the phone claimed he was the manager and would not let me. He then said they would refund the money and they did not refund it, they charged me 400 dollars. For what?? Nothing. Robbery. Straight Robbery.

Drove rental car 600 miles on donut tire. Wasted a day driving slower than should have. Tires on rental were worn, needed replaced. Told I could ride 1000 miles dangerous and not true. Then told to take car to Firestone. Spent morning of vacation going to two Firestones road service. Told me to go to no tires available. Finally left car at last one. Went and got a car at another rental agency. They charged me for the day.

I received and booked a rental car thru Priceline and subsequently found a rate 35% lower from the rental agency directly. Priceline refused to honor or refund the charges.

I have reservation through Priceline for hotels in New York City, the charges came too close to $400. The night before I arrived I called the hotel to extend my visit. Another day he quoted me $100 less on the exact same room. When I call Priceline knowing that they have an adjustment guarantee they refused to meet the price and said that I didn't make the deadline and there was nothing they could do for me! Rip off.

I took time out of my day just to create an account so that everyone can know how horrible and unprofessional their assistance is. I've never been spoken to so rudely. I even talked to their highest manager who was incredibly rude, wouldn't help me WHATSOEVER as well as all the employees I talked to. They charge you crazy ** fees without even telling you until your card info is already in. I've never been so furious and I work for the industry so I know how it is. I hope this website gets shut down due to their poor professionalism. As you can see there are only bad reviews on this website. DON'T USE IT. I'M WARNING YOU!!!!!

I bought tickets for family and called in to change it within two hours of purchase. Priceline refused to change the tickets and told me that the kind of ticket I bought are not changeable. It is very frustrating and I was not aware that I am purchasing a ticket that I cannot change to cancel. I hope they can change my ticket and put clear message on website when purchasing ticket which are not changeable.

I clicked on express deals. The hotel rate came up as $62.00. I clicked on that rate. When I clicked "book it" the rate changed to $85.85. I called Priceline in a panic. They refused to do anything to change or cancel this reservation. I believe that this happened because they offered me a 10% discount at checkout if I installed their mobile app. I tried to install it on my phone and it brought me to their website, so I made the reservation expecting to insert the code for the 10% at checkout. Not only was there no opportunity to take the discount at checkout, the reservation was processed at a higher rate than any listed for that hotel's express deals!

On a recent business trip to Europe I used Priceline to book a car in Germany with Sixt, prepay for a hotel in London and prepay for a rental car in London. German car and London hotel no problems, but the car rental in London was booked and paid for on my phone the day before arrival in London from Germany. With no means of printing the voucher etc. I just noted directions to the rental office. Rentalscars.com, part of Priceline, feature in the top selections of rentals at most locations, in preference to the recognized rental companies. They offer a cheaper price and discount with prepay, when you arrive at the rental desk you are asked for a deposit against your credit card of 1250 pounds (>$2000) that is charged and only refunded if the car is returned with absolutely no damage. If it does they have the right to take all this deposit.

I have been using Priceline for several years now, on average twice a month. At step two of the name your own price it says, "The minimum Guaranteed Amenities are shown for select star levels in your chosen area(s)". I needed a pet friendly hotel so I chose a 3 star where the guaranteed amenities showed pets were allowed. LOOK OUT HERE, THE BAIT AND SWITCH OCCURS. I was booked at the Hilton Garden Inn and I immediately knew this was not a pet friendly property. I chatted online with a representative, I even cut and pasted the website where it showed the guaranteed amenities and time after time was told, "we do not ever guarantee amenities." Fought with several reps for over an hour and we came to the conclusion it was better for me to no longer be a customer.

Bid $71 and Paid $90 for a room (taxes). They picked the hotel. The hotel only has valet parking $35.00. They are not telling people about the hidden costs. This raises the price of the room to $125. NOT WHAT I BUDGETED FOR!

Refunded a hotel room to my account then turned around the same day and took it back out of my account. I offered to mail them a copy of my account showing that they took the money. Have gotten nothing but the runaround, put on hold forever, date change everyday as to when it will be back in my account. Even was told on this MAJOR CONSUMER COMPANY that the computer with the financial information was down and it would take 3hrs to get it back up. Called back and was told to call back the next day!!!

On July 10, 2014, my baby brother Daniel passed away. He lived in Guanajuato, Mexico. On that same day, I attempted to purchase a round trip ticket to Guanajuato-Leon Mexico to attend his memorial. I was on Priceline.com and bid $650.00 for a round trip ticket. It was declined. I then bid $750.00 for a round trip ticket. It was accepted, however it turned out to be a one way ticket. I contacted Priceline, told them my situation. They told me (I believe the person I spoke to was Robie, female, though not sure of the spelling), she told me Priceline's policy was no refunds. I explained about my brother's death, and told her I needed a round trip ticket. I could not use a one way ticket. After conversing with someone else with Priceline (she did not tell me who) she assured me if I provided them with a copy of my brother's death certificate within a month, I would receive a refund. I asked her to send me an email stating they would refund me if I provided them with the copy of the death certificate, she told me she could not, and it wouldn't be necessary.

Absolutely horrible at Priceline. Booked a round trip flight for 3 people 2 months ago. Chose the seats, were assigned the seats and we were given email confirmation that those were our seats. Just checked with the airline and we're told that we are now assigned less expensive seats. Called Priceline and we're told that the seats, on our confirmation email, are our seats. 100% guaranteed. Called back the airline and we're told that Priceline can not guarantee an assigned seat. Called back Priceline and now being told that they can not. Obviously they can't get it together. The extra they charged us, for the assigned seat, is now part of their fee. They love to use a lot of rhetoric to slip out from under their discrepancies.

Please beware!! I called Priceline and put in the search that I wanted a 4-star hotel! It accepted my offer immediately! My offer was 200.00 but was alarmed it was so quickly accepted being a 4-star hotel! I quickly called the hotel and they said "we are a 3-star hotel". So I called Priceline assuming it was a glitch! They said no it was not a glitch, this is our own personal star rating! This is how they scam you! Do not use this site because you won't get what you ask for!!!!! The hotel we are staying in is Warwick Chicago! Compare for yourself.

Although Priceline states in large print all the things they cover and why you should buy the insurance for peace of mind, when you call with any issue they tell you the small print states it is not covered. The insurance is worse than useless which matches their customer service who do endless transfers to other queued complaint phone lines all equally unable to help which tells a story in itself. Misleading lying scammers and crooks are words that come to mind.

I have got charged twice for rental car reservation even though my trip was cancelled. I tried to cancel the reservation and it is non refundable. First reservation the page itself not loaded, so tried to reserve again and they charged for both. Customer service is pathetic. Really disappointed with the way.

I booked a room for my husband and I in another state through Priceline. It was the best price I could find but extremely overpriced for the below average hotel chain, but there was no other rooms available in the desired location. We had a horrible experience there, but what really topped it off was when we checked out, they gave me a receipt with a paid amt for $120.00 but I had to pay $142.00!! When I called PRICELINE both a rep and specialist preceded to tell me the hotel made a mistake by giving me that receipt - that amount is the negotiated price with Priceline! I paid $22.00 more! What happened to lowest price guaranteed? They will not give adjustments or provide any type of compensation! They just keep repeating the same thing over and over!

I booked a one night stay in ATL en route to Orlando on vacation and I accidentally selected Nov for the month and not Dec, simple mistake. I contacted Priceline and they told me no refunds and no changes to the date. I asked to speak to the supervisor and we were told that we have to write a letter and mail it in! The supervisor doesn't have email or a phone. This was my first and last time using Priceline. If we had made this mistake with Orbitz they would have happy assisted us. Priceline also gets you additional charges. Please don't use this company! They are dishonest and crooks!

Priceline, despite appeals I made, refused to give me any form of credits (I wouldn't mind paying extra) for the $970 flight they charge in my credit card for a flight bidding that went through unknowingly (I was not aware it went through, and I never made any confirmation, so it became a no show flight). The chat I had was miserably unproductive. Instead after I tried the email as another suggested option, I received a response call from another rep who is obviously just echoing the same sham sympathy.

La Quinta Inn." In the area I was booking, I know there is a Holiday Inn, La Quinta Inn and a Comfort Inn that are all comparable (indoor pools).

I was booking a Hawaiian Vacation Package through PRICELINE... I misread the total price to be $1362.59 when in fact the total price was $13629.59... I immediately realized my mistake and attempted to cancel the entire package... The response from PRICELINE was "Too bad for you, no way to cancel"...

Please, please, please don't fall for this scam. I have used Priceline's name-your-own-price feature for hotels and rental cars and have been ripped off every time. The worst was the rental cars. First there were lots of extra charges that brought the price above what I could have gotten, then there were claims of damage that arrived six months after the rental, and finally, when I contacted Priceline in desperation for help with the damage claim, they promised to look into it and did nothing. As for hotels, I "won" a bid for a 4-star hotel in Lake Buena Vista, FL, and it turned out to be way outside of LBV, was only a 3-star hotel and their normal price was a couple of dollars less than what I paid. I will never use Priceline again. Just Google complaints about their practices and customer service.

I called to cancel a hotel reservation 10 minutes before the deadline. The gentleman on the phone investigated the policy and said he could cancel my reservation with no fee but then got back on the phone to say that while he was researching the deadline had passed and I would now be charged the full cost of the room to cancel. I elevated and he said I would get an email reply. I did not receive an email reply so I called and elevated to a manager. They said they could not provide me a response for 3 business days when the reservation was for the next day. I will not get a response for something that is a simple transaction. I will not use Priceline again.

After speaking with customer service for a long while they weren't able to provide me with the booking class of my ticket, so I will not be able to claim my miles... Never again I'll book with them, even if it's the best price. I prefer to have a team of proper professionals supporting me and giving me peace of mind.

It was late one night and I needed to get my boss his Airfare and Hotel for an upcoming business meeting. There were 2 Hotels with similar names in the city of his appointed meeting. I accidentally booked the hotel farthest from his meeting and realized the error in a matter of minutes. The hotel reservation was for over 2 weeks away. There was no reason for Priceline to not refund my credit card - AMEX. When I called them, again, within minutes of the online booking, they informed me that I was not entitled to a refund because they had reserved the room. I argued that the appointed reservation was for 2 weeks away - 'nevertheless', she said. Hmmmm, really?! In 2 weeks you can't resell that room? Really?!!! I would understand if it was within 24 or 48 hours, but 2 weeks?! I have been booking business trips for my company for over 10 years. Never have I ever encountered such a non-friendly, aggressive company.

Priceline quoted me a price for a car rental. The actual cost was nearly twice as much. I reported it to their help line and they took 12 days to investigate. They responded with an offer to credit me 27 cents. I paid well over what I was quoted and expected to pay. Not sure it if is Priceline or Payless Car Rental but since I made the reservation through Priceline and they quoted me the price, I believe the onus is on them to make it right. You cannot believe any price quote they give you. You can end up paying MUCH MORE. Clearly bait and switch - boarding on price gouging.

I accidentally made a reservation. Within 5 minutes after realizing what I had done, I called and tried to cancel. The 2 people with very heavy accents kept reading off of cue cards and said "sorry, nothing we can do." Very poor business practice... I will never use them again!

Went to Priceline to use the name your own price feature. Put in 20.00 a night for 11 nights. Went to submit and website stated that there was an error. Could not find error, hit back button and then when I went back to the page it submitted the request at 90.00 per night and not 20.00.

We stayed at Days Inn in Elizabeth Newark. Checked on Priceline for a hotel near the airport. It is the worst dump we ever saw. Smelly, dirty and has black mold all over shower tile and floor. We complained to Priceline and they said they would refund the 2 nights (we only stayed one night since we arrived late). But so far we only had 1 night refunded. This hotel is a health hazard and should not be recommended by this company.

I booked a hotel with Priceline and asked for one close to a small town. It gave me a hotel an hour and a half away in a shady neighborhood. This was nowhere near where I requested. I called to get this amended and the rep was near impossible to understand and not at all concerned about their mistake. She said I could (at least I think since it was hard to understand her words) cancel and receive half of my money back if I rebooked another hotel for the same night. I would also have to rebook the same way instead of over the phone. I was concerned Priceline would do the same thing and I would be out more money. She stated this was the only option other than just taking the original hotel. I refused to do this and ended up booking a hotel (in the area requested) through a different service. The worst part of this is that this is not the first time Priceline has booked a hotel for an area other than the one I requested. I will not use this service again and I am recommending that my friends and family do not either.

I booked my hotel online with Priceline. It advertised and showed both a pool and hot tub. When I arrived the pool was taped off with caution tape and hot tub boarded over with plywood. I contacted Priceline to change my hotel and was denied with customer relations and a customer relations manager. Amenities that are shown and agreed upon are not guaranteed. I am very unhappy with both Priceline and Best Western. The desk clerk and night time manager was extremely rude.

First time I ever used priceline.com and they lied about the room I wanted just to get my business. 3 months later I get my full refund of $356. Horrible customer service! Save yourself the trouble and do business elsewhere. They are thieves!

Made a bid on Priceline for my son, it was denied. They ask you for all your information before they consider your bid credit card info etc. In the past I would immediately get my itinerary when everything is in order and approved in this case bid was denied. I was offered another bid which I did not except. My son was charged for the bid that was not even the correct date I requested. We were given the run around from several people in the end he was given a cancellation fee for a bid that was denied - no time confirmation - Nothing! Seriously consider before you use the biding on Priceline.com. Once they have your info you're at their mercy.

I paid Priceline $68 for insurance which said will cover refunds. I tried to commit suicide and could not travel but insurance company denied refund because they said they do not cover mental illness. They never informed about that when they offered to buy insurance. Also, I think rejecting mental illness and not other kind of illness is discrimination. I will get a lawyer.

I was driving back from Philly, and needed to book some dog friendly hotels. In the search field I entered "Holiday, Ohio"; and several hotels showed up. Since I used the 'Name Your Own Option', it did not show exactly what hotel was listed, but I booked a 3.5 star hotel for $114.00. When I selected the option listed under "Hotels near Holiday, Ohio", a screen popped up that said "Congrats! You've booked your hotel in Adrian, Michigan!"???? WHAT? I was NOT going to Adrian, Michigan! When I tried to call Priceline, it was impossible to get a live voice, just a prompt saying I had reserved a room in Adrian, Michigan! Thanks Priceline!

Bordering on Fraud - They have very deceptive business practices. I tried to book a hotel and found out it was not represented equally on the Priceline site as it was in 3rd party ratings - they obviously edit their ratings. They refused to cancel blaming the hotel - when I spoke to the hotel they said they could cancel - if Priceline authorized it. They lost the lifetime value of my business over 60 bucks.

I booked a flight and car through Priceline - my first and last experience with them. They say the "fine print" in the page of terms and conditions I "read" in booking the car said the reservation could not be cancelled for any reason - even days in advance. No rental car company I know of has such a policy - at least unless they have spelled it out in LARGE CAPS - multiple times for you. The Philippines call center refused to make any accommodation, said there was no higher supervisor to whom I could address my concerns, and that the Executive Services Office in Norwalk, Connecticut HAS NO Telephone and would accept only letters!!!

I decided to bid on a round trip flight on Priceline after their statistics advised me that 100% of the flights people bid on from the Washington-Baltimore area to Detroit are direct. I figured I couldn't lose. I bid $230 and ended up with a connecting flight (BOTH WAYS!) out of Baltimore, which isn't exactly around the block from the 2 DC airports I had preferred. A flight that usually takes about an hour ended up taking me about 8 hours including travel time to and from the airport and a delay I had to deal with. I've only completed part 1 of my trip. It was beyond awful. I also had been sitting next to a totally psychotic person on the second part of my connecting flight last night. I know this isn't specific Priceline's fault but I feel like sharing how horrendous my experience has been thus far. The flight got delayed after we had boarded and the drunk, drugged up lady next to me would not stop complaining.

I made reservations for a hotel with gym/spa 3 stars. When I got to the hotel it had neither one. They said they meant the ROOMS are available with a hot tub in the room, BAIT and SWITCH. They would not allow me to cancel and offered 5% discount.

I book a hotel in Arlington through Priceline for Sept. 19. It advertised free in room internet and free parking. When we arrived the hotel said the free internet was in the lobby only, and the charge for in room internet was $12.95 per 24 hrs. Parking would be $26.00 per night. The gentleman at the desk was not aware of the freebies with Priceline. I call Priceline to inquire about the problem. I was give the option of a 20% credit (approx $19), or I could fax a copy of a detail statement with the charges for the parking and internet for reimbursement. I do not have a landline, or a fax. I requested the 20% credit. Still waiting on the credit. I don't understand why they could not call the hotel to get the confirmation of the charges and resolve with them. This was a error with Priceline. The customer should not be expected to jump through hoops to get a credit. They told me it would take up to 10days to process, but when I booked the hotel, the charge was immediately put on my credit card. I don't think I will use Priceline again. It will be interesting to see if I get the credit they say they will give.

Started with Kayak who transferred to Priceline. Priceline charged different rate than the advertised rate. Company consumer complaint stated there was nothing they could do because they had record I agreed to price. Also, they said they couldn't guarantee room rate because room rates are constantly changing. My advice to you is STAY AWAY FROM PRICELINE, IT IS A FRAUD!

I booked a room and it was for the wrong night. It booked tonight 9/22 and I needed 9/24. Due to my daughter having surgery at 6:30 am on the 25th, 2 hrs away. I called to change dates and refused to. They said I have to pay a $60 cancellation fee plus rebook the room. I asked for them to put my daughter's information on the room so I could send it to insurance. (They would pay for one night) and they refused to do this as well. So in return I pay for one night. I also have to wake my 3 children 5, 3, and 3 months up at 3:30 am and drive 2 hrs.

It is outrageous that PRICELINE overcharges customers. I made a reservation to rent a car through PRICELINE on September 18 at approximately 5:30 until Sundays at around 9:30. Then a day or so after I called PRICELINE to let them know if I needed to adjust the time to pick up the car, on Sept. 18 at a later time (8:00 pm) I was advised no need to do it, that I will be charge from the moment I pick up the car to the moment I return the car. I have check with AVIS as well they reiterated that their policy is to charge from the moment the car is picked up till the time the car is returned. PRICELINE is charging me for 4 day rental instead of 3 day rental and they refuse to adjust this charge or allow me to speak to a Supervisor. WHAT A SHAME PRICELINE, I will make sure I advise all my friend s not to use PRICELINE ever.

I booked a hotel room through priceline and decided to cancel couple hours later due to plan changes, priceline refused to work with me. I called my credit card company and filed a dispute. Priceline told my credit card company that the room is non-refundable so my dispute was denied.

We booked a hotel with them. Thinking we got a good price paid for the hotel in full. It's two weeks before the trip and the hotel is now much cheaper per night. I called to see if they could make the adjustment. They post 'best price guaranteed'.... Well, they wouldn't make the adjustment. There are other sites out there that do it automatically. I guess lesson learned for me not to book a hotel and pay in full next time. The customer service reps would not get a manager on the line... They said they don't take calls. I've never heard of anything like that? I've been in management for years and when a customer is upset, even if I didn't do a refund, you still talk to them! I would be very careful when booking anything with this company.

When you are given the option to name your price, please be warned that there are often other hidden fees that you will not know about until you checkout. If you read through all of the fine print it does include this, but be warned that some fees are as much as an additional $25. Take that into account when you are thinking that you are paying a certain amount, but you are really charged more. Priceline will not help you out and just says sorry for your concern and there is nothing they can do.

Priceline guarantee states if you call them in 48 hrs of booking with a lower price they will refund 110% of the price difference. This is an outrageous lie! They have excuse after excuse of why you can't get the refund on the lower price. First, they said it was a group price, which it was not. Only two people traveled. Then, I was put on hold so she could hang up on me. I called back and the next girl said I didn't qualify for the refund since she had to sign in to the website (where I was quoted the lower price) - it was not a price open to the public! So beware of their false advertising of the guarantee.

I had a reservation for a hotel in Lakeland FL. I cannot keep it. Over 100 hours before I should check in, I called the hotel. They told me I would have to talk to Priceline. I talked to Priceline and was told I could not get a refund. I copied the information shown when I made the reservation. On page 3 of 3 it states "If you do not check in on the first day of your registration or if you do not alert the hotel in advance, the remaining portion of your reservation will be cancelled and you will not be entitled to a refund". Is that not double talk? What is the remaining part of my reservation? I have not used any. Is 100 hours not enough time to notify the hotel? Had Priceline said I must pay a small fee for their work, I could understand. But to just say flat out 'NO REFUND' is theft. I cannot remember all the talk about a refund when I first read Priceline's deceitful advertising. But I felt I could easily get my refund. Priceline does not deal fairly!

We had reserved a room in Monterey, CA, through Priceline when we realized that they had said nothing about pets. Maybe our mistake. We called the hotel and they said that we had 2 hours left before the 24 hour cancellation period. We called Priceline and were told that it was too late to cancel and that they would not refund any money. Passed on to the supervisor who basically said the same thing. We have used Priceline before but believe me we or anyone we can tell will know how they operate.

I am in the military and I advised the customer service rep that my orders had changed suddenly. Priceline demanded to talk to my commander before they would refund my ticket. I advised her that my commander was extremely busy and had more important things on his plate than my refund and I didn't want to annoy my boss with this issue. I asked if there was any other way to get this resolved and they said no. They acknowledged that I have spent several thousand dollars on booking travel with them and didn't care whether I came back to them or not.

I purchased a reservation for a rental car through Priceline.com. On the day I was to fly to my destination and pick up my car, a storm hit the area and washed out the only roads to the airport. The roads were closed and the shuttle service was shut down as well. I had to cancel my plane flight, shuttle service, and tried to cancel my rental car. The airline and shuttle service issued a voucher for use within the year, Priceline.com would not and still charged me the full rate. I contact their customer service department and was told by three separate agents that their policy on this reservation was non-transferable, non-refundable, no exceptions even for a natural disaster or issue out of my control.

On July 6, 2014 I went online to Priceline. On that day I put on name your own price to submit a 4 star hotel. I put I wanted to pay 197.00 for 3 nights Total. Then I get a receipt for 591.00 + 103.86 (694.86), they charged me 197.00 a day - not what I put down. I only wanted to pay 197.00 Total, the system skipped a whole screen and just charged me before I could even ok the transaction. I never pressed ok. I called and complaint, and they refused to help. This was fraud!!!!! How can they get away with this. There is 1600 plus complaints, does that tell you something. This company is ripping people off!!!!! And my Bank (Bank of America) was suppose to get my funds back, and they failed to do that. How can a consumer be protected from these fraudulent companies!!!!!!

My wife and I booked a room through Priceline. When we checked into the hotel the front desk host told us we had been over charged for the rate, so they called Priceline to let them know of the overage. Priceline told them they would refund the difference to us. Well when we called Priceline, they try to say they never talked to no one from the hotel. Priceline is a rip off. I will never book anything with them again.

Priceline has a problem with canceling or changing reservations. They shamelessly took my $407.53 and I could not do anything about it. When booking on the website they do not have a confirmation page for you to review and then decide if you want to make the final purchase. Very poor business practice. Be very careful doing business with these thieves.

I booked a room at Americas Best Value Inns in Newbury Park, CA with Priceline (Bookit.com). The room was not as described, had safety hazards, and was generally dirty and substandard at any price. Bookit.com customer service, after contacting the hotel with my complaint, said that the hotel was in the process of remodeling this room. I'll say it needed remodeling: The bathtub was removed and a makeshift tile shower was constructed in the space out of floor tile with rough edges that one could cut their feet on if they weren't very careful. The sink was unbelievable with no mirror in the room to shave by except for a mirror above the chest of drawers.

I made a reservation on Friday around 2pm for Sunday and called on Friday at 7pm to cancel the reservation 2 days before check in and they still charged me a 1 night stay! They said if I did not cancel it by 12 Friday I would be charged being I did not make the reservation until 2 pm on Friday. How could I cancel it by 12? I will NEVER use them again. If they were the only way to book a room, I would stay in my car!!! They are a ripoff company and need to be put out of business!!!!

I made a hotel reservation using an unhelpful iPad app. The app default kept changing my requested reservation date - ultimately, the reservation was made for the wrong day (tomorrow, not tonight). I called Priceline customer service immediately after reviewing the confirmation email (maybe 5 minutes after the reservation was made). One agent and one 'manager' tell me the same thing, they are not authorized to simply change the reservation date. I believe my call was transferred around to similar agents in the same office, who all repeated an identical dialogue of lies and zero interest in fair resolution. I was never transferred to a manager, despite numerous and numerous requests.

I booked a hotel through Priceline "name your price". I specifically stated that I had wanted a 4 star hotel and would not book anything lower. Upon checking into my room I found bugs throughout the floor, mold in the showers, and furniture that had been run down from the 70's. Upon complaining to the hotel staff they stated that my room was not one of the '4 star rooms' and Priceline's prices did not cover the '4 star rooms' even though that's what my receipt from Priceline said. They tried switching rooms but still could not give me a room without bugs or a decent scaled room.

I was on my way out the door for a trip to Houston to complete a move. And on my way out the door I had a family emergency come up where I literally had to change my travel arrangements while I was on my way to the airport. I called immediately to cancel my reservation and Priceline wasn't even willing to give me a credit. Having had my own business for 20 years, customer service is everything. I think the way they handled this was SO wrong. I emailed them again explaining the situation and they still refused to help. My "emergency" ended up as a funeral and they were completely unsympathetic with my situation. I will never use Priceline again. They could have "thrown me a bone"... but instead they decided to add a very disappointed customer to their list.

Rented a car through them and when I went to pick up car, no one could tell me anything. Had confirmation number and trip number. Had already paid for car online with debit card. Tried to get refund and couldn't get it, said I didn't read small print.

Attempted to rent a full size car with Priceline and received email confirmation that a Ford Fusion was reserved which is a midsize at best. Priceline's website even shows the Fusion as a standard size. Called CS to cancel which they were able to do for an $11.00 fee which I will now have to dispute with my CC company. Renter beware.

Booked airline and rental car for vacation. Priceline sends emails with the itinerary as the trip nears with 1/2 to 1/4 the price I am paying for a car. Call to get them to honor the better price and they won't because they say prices in an email don't count for the price matching guarantee.

I was under the impression, through their ads and TripAdvisor’s site that I would pay less for a hotel than going directly through the hotel. I was directed by TripAdvisor to the best rates. I selected Priceline and reserved my room. The charge was $16500. When I got my receipt from the hotel it was for $132.00! I am appalled that I paid $3300 to use Priceline’s services. A complete rip-off!!

August 2014, San Francisco: On PRICELINE.COM website, we booked three rooms for three families (each family of two adults and one or two children), four nights each, specifically requesting all rooms with two queen beds. Upon arrival at hotel, after a very long road trip, the hotel provided us with rooms all with SINGLE queen beds. They claimed that Priceline only advised them of two adults and no children and they showed us the reservation information on their system. Unable to resolve the issue with the hotel, we called Priceline.com. Their Customer Service representative was absolutely unhelpful. In fact, it was apparent that he was employed for the very opposite purpose.

I travel with my family at least a dozen times a year and I have never had an issue until I booked our latest flight with Priceline. They, for some reason, could not add my lap infant to my reservation at the time I booked, but said that I could do it through the airline. Doesn't sound like a big deal so I booked the flight. Then I talked to the airline and they said they cannot add anything to my reservation because Priceline is the agent and everything has to go through them. Well...since then I have talked to about 6 agents and 3 supervisors from Priceline and no one can come up with a solution. They also refuse to refund my trip so I can book my travels elsewhere. None of the reps act concerned whatsoever and take the approach that it is my fault. None of them even take the time to read all the history and notes on my issues and make me do the whole spiel over again and then they do the same spiel back to me until we finally get nowhere. It's pretty perplexing to say the least. I am suppose to get a call back today but I'm not holding my breath. Update to come...Yup, official worst customer experience ever.

I spoke with my credit card company after booking a room yesterday that didn't include parking. A $55 room plus $25 for parking is not even close to the bid I placed. I immediately called Priceline, the hotel, Priceline again, Paypal, and now, my credit card company directly. Chase card says they will not process the charge but I'm still concerned. Has anyone had luck disputing a charge through their credit card company? Thanks in advance!

I made a reservation for a hotel with Priceline, and they charged my credit card $172.60, total. When I checked out of the hotel they gave me a receipt for $138.30. When I called Priceline to complain about the price difference, they said that the hotel made a mistake. That's the only answer they could provide. Now I wonder if I could have gotten the lower rate if I went directly to the hotel.

I booked a one way flight from Pendleton Oregon to Portland Oregon. I was moving a family member to Pendleton and flying home after. I don't know how it happened but my reservation ended up being booked for September 7th instead of August 31st, when I really needed it. I ended up having to buy another ticket to get home, then came back and called Priceline to see if I could get a refund. They refused saying it was a non-refundable ticket. I was bothered by this because I don't know how the erroneous date made it into my itinerary. I would have thought they'd give me the benefit of the doubt because I don't know if the error was caused due to myself or their online ticketing system. I am very disappointed and will never purchase a ticket through them again.