KLM Reviews

One of the agents, a young man, promised to send my luggage back to the hotel for me so I could arrange and have it sent to me. I was given a pen to write the address. Under the condition, I only wrote MSM and the name of the hotel Apart Hotel Randwyck. The luggage has not been sent. On arrival, I have called Brussels Airport several times even to give the phone number of the hotel and ensure that the address is clear but to no avail. I feel very insulted to have been treated this way. I have my Project Cycle Management Book in the box, the reason for the trip, and this lady will not even allow me to open the box under the pretext that I was late.

I felt very devastated during the flight back home. The luggage has not been sent to the hotel and I cannot reach anybody. Why did she have to shout at me, threaten me and rush me the way she did? I couldn't make any rational decision. I need this box back. Why was it promised to be sent to the hotel and it’s not been sent? I had to forgo my tax rebate because of this service and I left the luggage because I was told it will be sent to my hotel back in Maastricht in the Netherlands.

I tried to ring KLM but the person who answered the phone in Amsterdam put the phone down! There was no KLM staff at Cardiff, Wales to help me. The Cardiff staff tried but could not find us flights to get me to my destination in time to get the boat. I was stressed. I cried. My daughter became sick. What a wonderful start to our holiday of a lifetime! KLM was responsible for this. I wanted a stress free holiday, not a test in endurance.

Then, to make matters worse, when we did eventually get to Hamburg, only two out of three suitcases arrived when all of them had priority stickers. This was way too much for my young teenage daughter whose case was left in Amsterdam and she cried and cried and cried. Her suitcase was brought to the hotel the next day. We arrived at Cardiff, Wales by 4:00 am on July 18th as requested to check in. We arrived at our destination the Costa Magica on July 20th, mid-morning and eventually got to our cabin much later.

KLM's inability to get us to our destination on time caused great distress and caused us to miss three days of our first ever cruise. We missed all the introductions, lifeboat drills, etc., thus, I want a compensation. Please, can you tell me where we stand in this? I have mailed KLM but they offered me travel vouchers. Why would anyone ever want to fly with them again after such an experience? They say that is all they can do, and that they expect me to understand this even though I might not like it. They are right. I do not like it and I would like to take this further. However, is it all worth it?

I am a widow. I have two teenage children. This was to be our holiday - the first real one for a long time. We have had a dreadful year. I just wanted us to be together and have a peaceful time. I would never have spent so much money on a holiday in ordinary circumstances.

On our summer flight from Rome to Amsterdam, someone was in our seat, waiting for someone to get out of their seats. So we stood in the last section of first class, waiting for the seat issues to be solved. A flight attendant asked rudely, “What are you doing here?” We explained. In an exasperated tone, she said, “Just go tell whoever is in your seats to get out!” Upon arriving in Amsterdam for an overnight layover, one person in our party went to get her luggage. The rest of ours was supposed to have been sent to LAX. My daughter noticed her luggage had arrived. We asked what to do with it and an old man in customer service said just leave it outside his office.

My daughter politely explained that anyone could walk away with it. He screamed that he would watch it. She picked it up, put it in his office where she thought it would be safer. (In retrospect, we should have just taken it, but we didn't want to be burdened with luggage on our night on the town in Amsterdam. ) He screamed at her again to get out of his office. She started to write down his name, he grabbed her paper, and said, “You can't come in here and write down my name, you rude American! Here, I'll give it to you, and I'll take your name too.”

We wrote to KLM, but they forwarded the letter to NW, who gave us some customer service miles for the problem. But KLM needs some multi-cultural training. They are becoming known to many as the Ugly Dutch. They have stereo-typed Americans and act as if they are doing us a favor and lowering themselves to even answer a question. I like NW Airlines. KLM needs to clean out the rude employees if it wants to stay in business.

services.

Here is my experience:-

When I reached my destination Manchester (UK) from Hyderabad (India), on inquiring it was discovered
that my baggage is not found and left lying at Amsterdam Airport as per airport authorities. I was
totally upset with my 11 month old baby in hand and absolutely no belongings (viz clothing,

expensive items, baby food etc)

This made me frisky hearing to this news and lost my mind how to survive without the whole baggage
till its arrival.

This situation made me very unhappy and discomfort as it had been a drastic journey all along.

I have received my baggage around after 29 hours of my arrival to Manchester. My kid and I doesnt
have proper clothes and unable to refresh ourselves from the journey stress. Kid couldnt feel

comfortable without proper winter clothing during the period.

Thus sufferings started to kid compelled my husband to call NHS doctor on sunday (20 Jul 2008), as
GPs are not working on Sundays. Telephone Prescription cannot be an appropriate treatment.

Conditions tend to change drastic as time passing-by.

For all these difficulties caused due to delay of my baggage in transit of your services.

Hence I claim to compensate we both with an amount of 300 .

As I am employed by Saudi Aramco (The KAS Government) and all the families' visas are issued at the same time. I now found myself in the unenviable position of explaining and talking your obviously incompetent and possibly dyslexic staff through the 48 pages of my son's passport until she found a full page visa clearly stating a current multiple signed and stamped visa, which she then proceeded to doubt the validity date written in English, further more to this stupidity she asked me to provide an Arabic speaker on the phone to translate my sons passport in the UK. I do understand the security and visa check requirement for travel, however none belligerent intelligent and competent staff are required to support young passengers.

My son proceeded to his check-in for KL-439 to Dammam where he was refused boarding due to his age (14 Years DOB 15/01/94) Again he indicated a call to me from his mobile where I was told by a very abrupt member of the gate staff "she had no time to talk to me and was returning my son to his point of origin (Newcastle) on the next flight." I pointed out he was a returning student and his school in Newcastle was closed for the summer term, he had no money and no friends or family in the area. I was further told this was KLM policy not to allow 14 year olds to fly alone despite his arrival in Amsterdam and paying a full adult fare and despite his last 2 trips from KSA as a full unaccompanied passenger. (Boarding Cards can be provided).

Again after several hundred dollars spent on international calls to KLM and not one response from [their] offices in Newcastle or Amsterdam, [they] have left us with no alternative but to arrange a taxi to meet him at Newcastle Airport, secure a safe hotel for the night for him and to compound matters this child is so upset his Mother is having to fly from Saudi (KL-440Q / Kl-957Q 06/07/08) to collect him and return him home to KSA. Both The Netherlands Police and The Chief Immigration Officer have been informed both concurred [their] actions were unsafe and seriously disturbing and will be pending litigation.

This dangerous farce and [KLM's] total lack of responsibility for young fare paying passengers is unbelievable. By your [their] action of allowing a young passenger on the first leg of his flights [they] must take full responsibility for him to reach his ultimate destination and by not allowing him to proceed [they] should take responsibility for his welfare and safety at his return destination. [KLM] airline seems to take no responsibility for young passenger's welfare, safety or financial costs incurred! It would seem [they] can only quote policy and pass the blame to everyone except [themselves]!

To this end and without prejudice I expect KLM to reimburse Victor's full fare, his mother's full fare and loss of pay with all hotel and taxi costs incurred and together with my considerable international phone costs. I further require a full refund from company KLM and a letter of apology to my son for this abysmal and overzealous treatment.

At my arrival at Bruxelles airport my suitcases arrive as normal but the tubes were not there. They told me they stayed in Amsterdam and would make the next flight. It was late so they would deliver the tubes the next day at the house of my client. The next morning the tubes arrived, I was happy to be able to show my client his new purchase. But as I was lifting the tubes to open them I realized that one of them was open and empty. Someone took the time to put back the cap on the tube after emptying it. It was the tube that had the five paintings in it. I was frozen by this event, surprised and in chock.

So the next thing was to make the different calls and finally go to the airport to file out a Damage Report. After the report, I spoke with KLM and the airport police. I filled out some papers with them. I contacted KLM, and was told to send a email to them with the painting information, which I did. Ive also filled out a police report at the airport. The airline is obviously responsible for the theft or my paintings, since my luggage was in their care all the way.

I tried to enjoy the rest of my stay and hope for some good news, but that did not happen. After two weeks, I went myself to Amsterdam airport to look if my paintings were there, maybe in the lost and fond but still they are no were to be fond.

On September 8, 2007, I came back to Mexico via Amsterdam. Arriving at the airport of Mexico I made a report again with KLM.

And now, after many phone calls, still nothing.

The value of my lost was over $26,000.00 dollars. It makes me sick to know someone has my paintings somewhere and that they will probably be sold for nothing.

KLM is to blame because they are hiring thieves who steal and walk out of KLM with the stolen merchandise of their customers. KLM has done nothing but offer some apologies.

The lady at the check-in registration desk said it's true, she could also see the wrong information on her screen, but regardless of that, we still had to pay the overweight. She recommended us to get the money back with our agency. (which, until this day, is trying to get the money back from KLM...which means, we will have to wait a long time until we see our money!). But that was not all!

As we arrived in Mexico City (after passing 2 Passport control desks during the trip) my husband was taken to the migration installations (exactly like a prison but without bars, otherwise, everything cement and they treat you like a convict!) together with another 30 passengers from KLM. They said that there are new laws and alls South Americans, Africans and some Asians need a visa to enter Mexico. He had to spend 26 hours (no shower, only 1 phone call - after I had a lawyer call there !, 2 meals (after 8 hours!) in this prison together with other passengers.

The migration officer informed me that KLM, together with other airlines, has to pay a very high fine for every passenger they fly in without a visa. Well, after these terrible 26 hours, we were sent back to Bremen. KLM Mexico assured us we would get our money back. I tried talking to KLM here in Germany and also asked them why they let people check in w/o a visa. They said that they cannot make changes in their system as fast as the laws want them to.

What a stupid comment. And the answer to my question as to what the passport controls are for they said Oh...we do check if the passports are still valid...but we don't have to check if the passengers have a visa. Oh! Sorry, I didn't know that! Why don't we just send everybody around the world w/o a visa and pay high fines. It's so much fun!

Well! Just wanted to let you know that I won't get a cent back from KLM, since they don't fell responsible for our problem. (which actually is also their problem). I hope nobody else has to go through this. It is a nightmare!
By the way, through the years, I had already lost my luggage 3 times with KLM. But they always arrived two days later. But I will never fly KLM again. And yes, KLM is really giving in on friendliness. That includes the stewardesses.

Now I have 1475 EUROS less in my pocket, my husband hat a traumatic time at the migration prison and nobody semms to care much about this.

Finally, I was back home in Chicago with absolutely no information from KLM. I continued to write emails to KLM (getting through to them by phone is almost impossible). After repeated attempts, I get a call 9 days later on march 12 saying that they are not able to trace my luggage. I am appalled that it took so many days for KLM to make the first courtesy call to let me know that they cannot find my luggage. I am a frequent business traveler and KLM has been my worst experience. Further, KLM customer service is extremely poor and unresponsive. My recommendation to anyone who wishes to fly KLM is to be cautious about what to expect from the airline.

After a week, and several phone calls, I got the bag, which was locked with a lock, in a plastic bag, the lock was broken, and the items in the bag were thrown into the plastic bag, making a big mess, living items that was once in the bag to be missing from it at the time of delivery. I had very important documents that were lost, I think someone realy liked my shiny makeup case that is gone, they even lost one(!!!) boot from the pair I brought with me (and what sense does that make...), a pair of my favorite sunglass, a pair of earings that was in a small box, etc.

I wanted to file a complaint again for the lost item, so I e-mailed the service an e-mail (on January 15, 2001, and I have a hard copy to backup), and I've tried to reach them on the phone, over and over again, only to know what is the suitable proceedure for that, but they eigther do not answer the calls, or they don't care enough to return the messages (if the answering machine does answer...) When I'm calling to speak with the company's rep., the answer I'm getting is: The same number that you use right now, is the only number I have for this service, and I can't help you further than confirming the number.

To this I call a very bad costomer service, never the less, I want to complaint about something in a very big (and known) company and I just can't because they are so unorganized and so unpleasent to costumer (on the main number as well) and the make this simple proceedure to an impossible one! I don't have too much time to deal with it, because I'm a full time student, and I've lost a lot of money with this case, and some valueable things that can not be replaced, I thought to turn to you in order to get their attantion, and help me get what I deserve! I thank you very much, and apriciate you work. (and sorry if I had any spelling mistakes...) Efrat. P.S. : two more things: 1. I don't have the original complaint sheet from the night I've arrived. 2. My passport number(if needed)is 7284671 (will be written on their copy of the complaint, and it's an Israeli one.

Lost of money. Lost of time trying to deal with the problem. Insult to any person who expect to got some attantion from a big airline. I will never use this company again, nor will I recomend my other relatives! The worse service I've ever got (and I've mationed that on the e-mail I sent them).