KLM Reviews

I just talked with KLM customer service 1-800-615-0104. It is around 11.25 PM Wednessday Jan 7, 2026. It is horrible experience. KLM changed my flight and notified me yesterday by email. They did not even mention the flight change, they notified me to change my seat. But it is too late. When I went to their website I found my choosable seat is gone. I called them today as I stated and ask for my choosable seat which I choose originally. The lady answered the phone was very rude to my wife and me and did not do what I asked for. Phone connection was breaking up so I ask her to call me back, but she did not. Horrible customer service. Not customer friendly.

1. Flight got cancelled. 2. Received a fancy e-mail saying, "We are rebooking you on the first available alternative flight." Yet, the website says, "Unfortunately, no alternative flights are available at this time. Please speak to an agent for further assistance." — but no link for any agent is available. Got to find it myself... what to do if I am an old granny? 3. Contacted KLM support via WhatsApp bot. The bot collected details, told me to wait in the queue... and I have not received any reply for 5 hours (and still, getting none...). Because of this, I am unable to:

KLM is the most incompetent company I have even experienced in terms of service. They have introduced typo error in my name out of the blue. They literally through myself and my sick son (1 year old) for 2 days in Amsterdam without support and without my luggage. With Their officer not picking up the phone and us unable to find any essential or medicine. Every single other company has a decent 24/hour service for emergencies. Those KLM guys never working on nights and they are sleeping during the day. I'll never fly even again with this company. I'll better drive to destination.

The Flight was canceled due to weather conditions. But it's nice weather and other airlines flew on that day. So I felt they lied to me. So we had to rebook the flight to the next day. This was not possible via the App. We neither reached anyone on the hotline (24/7) ..Haha. At the next morning after longer waiting time. We used the English service operator as the German hotline was breaking after a while. The guy was very nice and he managed everything in a acceptable timeframe. So at the end we got the flights with 1 day delay. Lots of waiting time, reason for cancellation was questionable and my wife had a bad night as we did not know if we can go to Aruba.

Formal Complaint Regarding Denied Check-In, Discriminatory Treatment, No-Show Misclassification, and Failure to Rebook – KLM at LAX. I am writing to formally file a complaint regarding my ongoing experience with KLM at Los Angeles International Airport (LAX) and through KLM customer service, which has resulted in my being denied travel, receiving no meaningful assistance, and missing Christmas celebrations with my family. On the day of my scheduled departure, I arrived at the KLM ticket counter at approximately 12:50 PM to check my luggage. I was physically present at the counter, along with two other minority passengers, all attempting to check our bags for the same flight. Notably, the flight was delayed by nearly 45 minutes, yet we were still denied the ability to check our luggage.

I have missed my flight because of the airline and had to stay in AMS for one night until the next flight to Brazil. They told me that I can rent a hotel and call a taxi to go there and they will pay me all that after I request online. It’s been 70 days and still no refund. They keep sending the same email saying that it just takes time. I will start the legal process soon if I don’t receive my funds. Be careful if you miss your flight.

This is honestly the worst airline I have ever used. My flight was cancelled and rebooked for the next day — that part I can understand. However, when I asked about my luggage (which had all my clothes), I was told I would receive it upon arrival the next day. When I arrived, there was no luggage. At the airport, they said there was an issue with KLM’s baggage system. I was on a business trip with no clothes, no toiletries, nothing. I finally received my luggage four days later. When I submitted a refund request, it was rejected because the flight cancellation was due to weather. But my case was about delayed luggage, not the flight! Not even a small refund for basic essentials like a toothbrush. I won’t go into the details of customer service because it cost me 6 hours and a near breakdown. Absolutely unacceptable.

I’ve never been more frustrated with an airline. After spending a significant amount for a business-class ticket to Asia, I needed to make a change and was given four different answers from KLM’s customer service. The website clearly stated a 300 EUR change fee, yet after multiple attempts online and over the phone, I got nowhere. What was once considered an elite airline has clearly lost its standard for service and accountability. KLM has made it impossible to resolve a simple issue, and I’ll be taking my business to other airlines moving forward.

Absolute disgrace for service! I arrived on my destination on Saturday 25th of October and seems like they have lost my property but they keep lying both on emails and on the phone that “it’s on the way” and “it’s going to be sent in the next flight, as priority” since every time I’m pushing them to find it, they keep finding in the same airport (AMS) somehow. DO NOT trust them! DON’T waste your money on them! They do not provide customer support, and when they finally picking up the phone, they are not interested in helping.

I recently had a KLM flight from Barcelona via Amsterdam to Frankfurt. KLM canceled my flight to Frankfurt last minute and I could not make it the same day to Frankfurt. They rescheduled it to the next morning to Frankfurt. I was stuck a night at Amsterdam airport and got a hold of a KLM staff who told me they would be out of hotel vouchers but I should book a hotel at the airport and submit the expense and it would be refunded then. She gave me a piece of paper to submit it which I did. After 6 weeks they tell me they are not refunding it. KLM/ Air France are very dishonest enterprises, their customer service sucks and I can only warn everybody book another airline if any possible. They completely take it all out on your costs when they can keep their commitment, plus the staff will lie to you.

Wonderful food, OK service, but little to no air conditioning. Uncomfortable seats and bathrooms not serviced often enough. We have flown KLM twice to and from Amsterdam and both times had the same experiences.

WORSE AIRLINES. KL427 Amsterdam-Dubai - 5000 aed. Absolutely no service and respect for travelling with a kids. 3 years old boy just felt asleep - they are really loud giving all the food and no special food for kids. Spicy chicken - it's what supposed to eat 3 years old kid?! Seats of last row can hear all restroom sounds, all food preparation, etc. Absolutely NOT recommending KLM airlines.

I booked 2 tickets 6 mo ahead of time flying from LAX to Cape Town. 4 days before I flew, I found out our tickets were changed from CONFIRMED to UNCONFIRMED. I was told I will be placed on standby or I can rebook my tickets because I’d purchased expired tickets. Why would I purchase expired tickets 6 mo ago before my departure? I asked why would I would purchase stand-by tickets 6 mo ago? It did not make sense let alone is it legal to sell me expired, standby tickets 6 mo ago and changed it from CONFIRMED TO UNCONFIRMED just before I flew. I’d to pay $1600 to change the unconfirmed tickets back to confirmed. After some negotiations, it came down to $1000. So, I paid for it because I’ve no other option. I then filed a complaint right away. After 1 1/2 mo dealing with KLM Customer Complaint Center, they decided to give me 4 vouchers of equal amount to total $1000.

I used to like flying on KLM and going through Schiphol. Now I will not willingly get on any of their aircraft nor go through there Home Airport if I can avoid it. I fly at least 200,000 miles a year and got the highest status with two different airlines every year. Since COVID Schiphol has gone from one of the best airports to one of the worst airports. The last 3 times I have flown on a KLM flight where I made a connection in Schiphol my luggage has not made the same connection. Dealing with the delayed baggage folks for KLM is very hard. They have automated anything they could except the original input and they have tried to automate that. I will not get on a KLM flight noir go through Amsterdam until KLM makes this right. If there was a way to give them a Zero I would.

1 Star already too much. Most horrible experience with an airline and customer service. Agent laughed at me and hung up the phone. Shameful! I paid $1000 to be treated like trash. There is no accountability for inappropriate and disrespectful treatment.

Be warned if you fly KLM which is owned by Air France and they cancel your flight they will not compensate you for any seat upgrades or anything else you may have purchased on the cancelled flight. I had a flight from Bangkok to Amsterdam on KLM on June 17, 2025. I had purchased upgraded seats on this flight. I also had a hotel because this flight had a 14 hour layover (over night). KLM cancelled my flight notifying me by email the day before. They said the flight had "technical difficulties".

KLM cancelled my European connection and booked us the next day. We weren't allowed to apply for compensation until after we took that flight. Our cancelled flight was direct. Our replacement flight had one stop. We had to spend a night in a hotel in Frankfurt. That was May 31, 2025 and I am writing this July 23, 2025. I am still waiting for my reimbursement/compensation! I chose to use their WhatsApp business account to help me through this fiasco. Although using whatsapp is convenient, I had to wait 23 hours for a reply. When I finally got a reply, it was a bot stating "My apologies. I am aware that you have not yet received a response to your query. Our service agents are very busy. Would you be so kind to let me know if you still need assistance... Please note: if you do not respond to this message within 24 hours, we will close your case". I asked for help at 5:45 pm Monday and this reply was at 4:49pm Tuesday.

2. When you call customer service at 866_434_0321, the agents are Extremely rude!!!!

Booked KLM flights months in advance. Flight was cancelled. KLM rebooked me on Air Canada, the worst airline in my opinion. We sat on the runway approximately 40 mins past takeoff time. (Connecting flight left without me). Reason? There was a MECHANICAL problem with a first class passenger's seat!!! The pilot made that announcement twice!!! Of course, I don't believe it. I will be glad to provide further rebooking details (boarding passes).

We booked a flight to Europe few months in advance. Had everything planed and couple days prior to the flight KLM canceled our flight. They said that we can get a refund or rebook to a different day. Really? We have hotel car rental and off work all scheduled, and KLM said cancel or rebook to a different day. No comparison offered. This is a first time we got treated like this by an airline. I don't recommend KLM. Fly a different airline. They don't care about their customers.

They were late. We ran thru Schipol- our luggage never made it. Then I had to complain for them to even look for it. I got the wrong luggage- more work. Finally over a week later I get mine- in bad shape. I have to complain again - many back and forth emails and hours of work and they still refuse ANY compensation. They treated me and my things like garbage!!!! And I flew business!

We were booked on KLM website to travel to Bengaluru (India) and return via Amsterdam Schiphol on October 6, 2024. KLM flight 0880 left on time around 1.10 early morning: on the tarmac KLM flight KL0880 developed mechanical problems, after more than 4 hrs sitting in the plane, the pilot told us the problem cannot be fixed and we had to leave the plane, around 5.30 am. We were put on an AirFrance flight # AF 0191 on the 7th at 1.40 am via Paris CDG airport.

Bani from customer service is a great lady. We had been struggling to get good seat on flight. As we are old with knee problems and travelling with the infant. She went above and beyond to help us. She was empathetic. She didn’t charge fees for comfort seats knowing after our health condition. She made my day. God bless her.

I will never fly with this airline again. They lost my two luggages and the process of filing a claim is just a nightmare. The international phone call from USA to Europe costs $.25/minute and there always half an hour wait.

When I arrived in JRO on May 31, my luggage was missing. I received it after 4 days with a broken wheel and items missing from the luggage. I filed a claim with KLM (**) for the damaged suitcase and the stolen items. They denied it because it was over 7 days from May 31. I explained that I did NOT receive my luggage until June 4; how could I know it was damaged and items were stolen?

If I had known I would have checked the review before booking KLM for my aged mother and sister from NGN to YYZ (canada). It was very experience right from nigeria down to Canada with connecting flight in Amsterdam. The flight from Nigeria was delayed by 3hrs and their seat was changed after paying for a particular seat. Premium economy was changed from Amsterdam to Canada and they split them up. 85years old woman was left alone without her caregiver after paying for Premium. The last straw was all the 3 bags was missing which contains my mum (85yrs) hypertensive medications and perishable items and all the customer service could say is for you to get receipt and make a claim for expenses incurred. I would never recommend KLM.

KLM lost my luggage coming from Amsterdam to Gothenburg. I provided all the necessary documents to trace my luggage. The most unprofessional and poor customer service I have ever experienced. I don’t even know what has happened to my precious luggage.

KLM lost 2 of our luggage on August 11, 2023, during a flight from Amsterdam to Washington DC; each luggage weighing more than 44 pounds. Despite weeks of communication and providing every required evidence and information, we have been denied compensation or any help to find them. We were compensated less than 20 percent ($639) for one of the luggage and no compensation for the second lost luggage. This is very unprofessional behavior and humiliation to the customers. Our time was never valued and no one in the AIR FRANCE/KLM listened to the claim. The most ridiculous part is that their first question is asking for the original copy of the receipt for each item AIR FRANCE/KLM/DELTA lost. I don't know how many people in the world will keep receipts of every item they have purchased during their lifetime.

Traveled 2 weeks from Vancouver to Victoria Falls. First flight from Vancouver to Johannesburg, my baggage got damaged. I thought I will get home and report the damaged. After the trip and reported to KLM, KLM said that you need to report the damage within 7 days received your baggage. What kind of policy it is. Bad policy, who knows you need to report within 7 days. BAD BAD experience.

I am only providing a "1" star for the delayed baggage on my return home to Texas 04/21/2024. I went from Brussels to Amsterdam to Texas. The concern happened from Amsterdam to Texas. I actually saw one of my baggage being put on a belt in the plane from Amsterdam and I am not sure how both of my baggage's never came. I met with a supervisor "name unknown" at IAH, he advised me that my baggages were still in Amsterdam and would be returned the next day and ONLY asked for a phone number and he provided me a paper to go online via QR code and file. I did as asked however had a very difficult time trying to do this and ended up speaking with an agent via text message.