KLM Reviews

I booked 2 tickets 6 mo ahead of time flying from LAX to Cape Town. 4 days before I flew, I found out our tickets were changed from CONFIRMED to UNCONFIRMED. I was told I will be placed on standby or I can rebook my tickets because I’d purchased expired tickets. Why would I purchase expired tickets 6 mo ago before my departure? I asked why would I would purchase stand-by tickets 6 mo ago? It did not make sense let alone is it legal to sell me expired, standby tickets 6 mo ago and changed it from CONFIRMED TO UNCONFIRMED just before I flew. I’d to pay $1600 to change the unconfirmed tickets back to confirmed. After some negotiations, it came down to $1000. So, I paid for it because I’ve no other option. I then filed a complaint right away. After 1 1/2 mo dealing with KLM Customer Complaint Center, they decided to give me 4 vouchers of equal amount to total $1000.

I used to like flying on KLM and going through Schiphol. Now I will not willingly get on any of their aircraft nor go through there Home Airport if I can avoid it. I fly at least 200,000 miles a year and got the highest status with two different airlines every year. Since COVID Schiphol has gone from one of the best airports to one of the worst airports. The last 3 times I have flown on a KLM flight where I made a connection in Schiphol my luggage has not made the same connection. Dealing with the delayed baggage folks for KLM is very hard. They have automated anything they could except the original input and they have tried to automate that. I will not get on a KLM flight noir go through Amsterdam until KLM makes this right. If there was a way to give them a Zero I would.

1 Star already too much. Most horrible experience with an airline and customer service. Agent laughed at me and hung up the phone. Shameful! I paid $1000 to be treated like trash. There is no accountability for inappropriate and disrespectful treatment.

Be warned if you fly KLM which is owned by Air France and they cancel your flight they will not compensate you for any seat upgrades or anything else you may have purchased on the cancelled flight. I had a flight from Bangkok to Amsterdam on KLM on June 17, 2025. I had purchased upgraded seats on this flight. I also had a hotel because this flight had a 14 hour layover (over night). KLM cancelled my flight notifying me by email the day before. They said the flight had "technical difficulties".

KLM cancelled my European connection and booked us the next day. We weren't allowed to apply for compensation until after we took that flight. Our cancelled flight was direct. Our replacement flight had one stop. We had to spend a night in a hotel in Frankfurt. That was May 31, 2025 and I am writing this July 23, 2025. I am still waiting for my reimbursement/compensation! I chose to use their WhatsApp business account to help me through this fiasco. Although using whatsapp is convenient, I had to wait 23 hours for a reply. When I finally got a reply, it was a bot stating "My apologies. I am aware that you have not yet received a response to your query. Our service agents are very busy. Would you be so kind to let me know if you still need assistance... Please note: if you do not respond to this message within 24 hours, we will close your case". I asked for help at 5:45 pm Monday and this reply was at 4:49pm Tuesday.

2. When you call customer service at 866_434_0321, the agents are Extremely rude!!!!

Booked KLM flights months in advance. Flight was cancelled. KLM rebooked me on Air Canada, the worst airline in my opinion. We sat on the runway approximately 40 mins past takeoff time. (Connecting flight left without me). Reason? There was a MECHANICAL problem with a first class passenger's seat!!! The pilot made that announcement twice!!! Of course, I don't believe it. I will be glad to provide further rebooking details (boarding passes).

We booked a flight to Europe few months in advance. Had everything planed and couple days prior to the flight KLM canceled our flight. They said that we can get a refund or rebook to a different day. Really? We have hotel car rental and off work all scheduled, and KLM said cancel or rebook to a different day. No comparison offered. This is a first time we got treated like this by an airline. I don't recommend KLM. Fly a different airline. They don't care about their customers.

They were late. We ran thru Schipol- our luggage never made it. Then I had to complain for them to even look for it. I got the wrong luggage- more work. Finally over a week later I get mine- in bad shape. I have to complain again - many back and forth emails and hours of work and they still refuse ANY compensation. They treated me and my things like garbage!!!! And I flew business!

We were booked on KLM website to travel to Bengaluru (India) and return via Amsterdam Schiphol on October 6, 2024. KLM flight 0880 left on time around 1.10 early morning: on the tarmac KLM flight KL0880 developed mechanical problems, after more than 4 hrs sitting in the plane, the pilot told us the problem cannot be fixed and we had to leave the plane, around 5.30 am. We were put on an AirFrance flight # AF 0191 on the 7th at 1.40 am via Paris CDG airport.

Bani from customer service is a great lady. We had been struggling to get good seat on flight. As we are old with knee problems and travelling with the infant. She went above and beyond to help us. She was empathetic. She didn’t charge fees for comfort seats knowing after our health condition. She made my day. God bless her.

I will never fly with this airline again. They lost my two luggages and the process of filing a claim is just a nightmare. The international phone call from USA to Europe costs $.25/minute and there always half an hour wait.

When I arrived in JRO on May 31, my luggage was missing. I received it after 4 days with a broken wheel and items missing from the luggage. I filed a claim with KLM (**) for the damaged suitcase and the stolen items. They denied it because it was over 7 days from May 31. I explained that I did NOT receive my luggage until June 4; how could I know it was damaged and items were stolen?

If I had known I would have checked the review before booking KLM for my aged mother and sister from NGN to YYZ (canada). It was very experience right from nigeria down to Canada with connecting flight in Amsterdam. The flight from Nigeria was delayed by 3hrs and their seat was changed after paying for a particular seat. Premium economy was changed from Amsterdam to Canada and they split them up. 85years old woman was left alone without her caregiver after paying for Premium. The last straw was all the 3 bags was missing which contains my mum (85yrs) hypertensive medications and perishable items and all the customer service could say is for you to get receipt and make a claim for expenses incurred. I would never recommend KLM.

KLM lost my luggage coming from Amsterdam to Gothenburg. I provided all the necessary documents to trace my luggage. The most unprofessional and poor customer service I have ever experienced. I don’t even know what has happened to my precious luggage.

KLM lost 2 of our luggage on August 11, 2023, during a flight from Amsterdam to Washington DC; each luggage weighing more than 44 pounds. Despite weeks of communication and providing every required evidence and information, we have been denied compensation or any help to find them. We were compensated less than 20 percent ($639) for one of the luggage and no compensation for the second lost luggage. This is very unprofessional behavior and humiliation to the customers. Our time was never valued and no one in the AIR FRANCE/KLM listened to the claim. The most ridiculous part is that their first question is asking for the original copy of the receipt for each item AIR FRANCE/KLM/DELTA lost. I don't know how many people in the world will keep receipts of every item they have purchased during their lifetime.

Traveled 2 weeks from Vancouver to Victoria Falls. First flight from Vancouver to Johannesburg, my baggage got damaged. I thought I will get home and report the damaged. After the trip and reported to KLM, KLM said that you need to report the damage within 7 days received your baggage. What kind of policy it is. Bad policy, who knows you need to report within 7 days. BAD BAD experience.

I am only providing a "1" star for the delayed baggage on my return home to Texas 04/21/2024. I went from Brussels to Amsterdam to Texas. The concern happened from Amsterdam to Texas. I actually saw one of my baggage being put on a belt in the plane from Amsterdam and I am not sure how both of my baggage's never came. I met with a supervisor "name unknown" at IAH, he advised me that my baggages were still in Amsterdam and would be returned the next day and ONLY asked for a phone number and he provided me a paper to go online via QR code and file. I did as asked however had a very difficult time trying to do this and ended up speaking with an agent via text message.

Updated on 08/18/2024: Back in March (5 months ago) travelling transatlantic business class, two pieces of my baggage were damaged beyond further use. I put in a claim with KLM - they refused to pay compensation for one of them, the second I am still awaiting payment. After sending a void cheque for them to transfer a measly $120 into my account KLM customer service claim that my bank is “constantly rejected the transfer” - I checked and my bank has not received any money transfer attempts whatsoever!

Got a partial refund.

Phoned agent to confirm I could take my dog on flight. Once I confirmed details, booked flight online then called to register dog and was then told I couldn't take the dog on the flight. That plane doesn't allow dogs in the hold. Asked for credit, refund or transfer to family member. All denied. Will never consider using KLM again

We landed in AMS @ 8:40 am and the connecting flight was @ 12:15pm We waited the whole time at the gate, when we got scanned, the tickets didn't scan. They told us because our Carry-on bag was too big, so we took out the ski jackets and were able to put the bag in the allotted basket. Then they said they changed our flight to a later flight because they thought we would be late for this flight. So I told them, we have been here for 3 hours. Then they said because the flight is overbooked so they put us on a later flight. Instead of getting to Zurich @ 13:35 (1:35pm) now we won't get there till almost 7 pm. Excuses after excuses, the agents were laughing and acted like we were idiots. This airline is terrible, customer service is outrageously rude and unprofessional!

I flew to Kilimanjaro in September to climb the mountain. KLM changed a flight back-and-forth that resulted in my luggage being lost. In this instance, they changed my connecting flight because they said I wouldn’t make it, but it when it was obvious I would make it, they told me I would have to go without my luggage. I agreed to this because I thought that would be one night. It was recovered after six days which meant I did not have supplies to climb the mountain. I had to rent supplies.

Delta/KLM. The worst airline experiences ever traveling from Portland, Oregon to Dubai, UAE with a transit through Amsterdam. My initial reservation from Portland to Amsterdam was cancelled because the flight was overbooked. The reason Delta gave me was that my reservation was partly booked through points, and so I was the first one on the hook. Huh? So then I had to take an extra hop from PDX to SEA and then to AMS (Thanks Delta).

KLM agents were extremely rude. Despite being on a Delta flight in the correct seat (confirmed by Delta flight attendant, Delta customer service, Delta boarding pass, and emailed itinerary) the KLM agent came onto the Delta plane and berated my husband and threatening him to get out of his assigned seat. This created a big humiliating spectacle! The KLM gate agent had no right or jurisdiction on a Delta flight but proceeded anyway.

I feel like I have been yanked around and chewed up by KLM. Less than 24 hours before my flight, they cancelled it. I called the customer service number and got rebooked to the Air France flight. They then kicked me off the Air France flight which is still in operation?! And I was booked onto a Delta flight with a 1 hour layover in CDG. Which I was notified at 5 am the morning of. I tried to reach an agent but the call center doesn't open until 8 am. Okay, let me pay international call and try to reach the Netherlands call center. I waited 25 minutes and then gave up because I was already $10 in the hole with no help. I reached out via message and the agent was extremely unhelpful and not willing to assist me, instead wanting me to tell him what flight I want without telling me what availability he has. How can I know what is available to me after 2 cancellations by the airline!!!

Our flight was diverted from our original airport. KLM made no contact with us to tell us what was going to happen. They just left us hanging at 3 am. They were provided three telephone numbers and three emails to contact us and KLM never made contact. I tried to call KLM but the phones went too fast busy. Because of them my family missed two days of my tour and had to purchase new flights on an alternate airline to get to my destination. When I finished my tour I stopped at KLM at the Johannesburg airport and talked to the manager that made the decisions on the night we were diverted. He said the reason the phones were not answered was because there were hundreds of passengers and only 5 KLM staff so they took the phone off the hook. He promised KLM would make it right and I was to file for compensation.

I flew from Amsterdam to Miami on KLM. When we arrived on 10/29 our bag was lost. Was told to make a report and that the bag will be delivered to Orlando my final destination in 3 days. It is now 11/3 and still no bag. I keep checking everyday for the bag and they keep telling me that they are going to follow it up and let me know and nothing happens. They have a terrible customer service and every day I am told the same lie and no bag.

Get yourself ready for an unforgettable trip with KLM, you will definitely get that from KLM, especially when they lose your luggage and take you on a rollercoaster of a customer service journey, BTW, actually there is no customer service. Having said that, KLM has great inflight service, however if they lose your luggage, you will be amazed at the lack of customer service and support, and then deal with AI attendants leaving with you with no resolution to your service issue, please change the name of customer service to "no customer service", please help KLM find their end to end customer service.

Be cautious of booking anything with this company. There is absolutely no refunds. I paid $900 for a flight only to request to cancel it 2 days later. They canceled my flight and refunded me nothing because of “fare rules”. No exceptions. Any other airline would at minimum give you a flight credit. I won’t even consider this company again.