KLM Reviews

I was booked on a Return flight from Lagos to Amsterdam on Monday, 27th April 2026. I arrived at Murtala Muhammad International Airport at 20:45, my flight was not due to takeoff until 22:10. However, a number of other passengers and I were told that, the check in gates had closed. I was truly perplexed because, when I had arrived at London City Airport previously, 3️⃣ hours before departure, there were no KLM staff members at the check in gates and I was told by LCY Customer Services that KLM did not check in passengers for departure flights, until 2️⃣ hours before departure. So, the question I have to ask is, is there one rule for UK 🇬🇧 passengers and another rule for Nigerian 🇳🇬 passengers.

⭐ Terrible Experience with Air France–KLM – Avoid at All Costs. My experience with Air France–KLM was absolutely terrible and deeply frustrating for my family and me. What was meant to be a holiday turned into a nightmare due to their incompetence. Our flight (KL954 from Newcastle to Orlando on 29 October 2025) was cancelled, and from that moment, everything went wrong. We were sent to a different city just to spend a night before reaching our original destination. To make matters worse, our children’s luggage did not arrive for days. Imagine going on holiday and your children having no clothes, we were forced to spend extra money buying new clothes just to cope. Despite all this, we were told to use our personal credit cards to pay for accommodation, with the promise of reimbursement.

I paid extra money for a seat, it's in the first row after the business class because I have health issues, I need extra leg room. They changed the aircraft and with that, my seat changed to a random location, which no longer is the first row behind business class, therefore no leg room. I called them to have it changed to the desired row since I paid extra money for that, and they didn't care whatsoever. Asked for a refund instead, and they just told me that they don't do that, instead I have to now go online and submit a claim.

An absolutely appalling airline. I have travelled all over the world for many years…This is the first time I’ve ever booked with K L M and it will definitely be the last …due to fly out of B H X on Saturday 7th. Sat on plane awaiting takeoff for over an hour: told to disembark because of a “technical" error. This meant missing a connecting flight from Amsterdam to Bangkok. Come back tomorrow morning for a new flight. Arrive at Amsterdam, then told we’ve missed the connection again because of “fog”; however, I noticed there were many planes landing and taking off… re-booked us to Zurich, then wait several hours for another connecting flight to Bangkok. Return flight on Saturday 21st March from Bangkok was again “re-booked “ to following day. This time my wife and I were flown to Vienna, then had to fly to Frankfurt, before eventually arriving back to Birmingham UK…our financial compensation was a derisory £30.50 pence each.

I recently had a very stressful experience with KLM and feel disappointed with how it was handled afterward. On March 11, I flew from Berlin to Gothenburg via Amsterdam (same ticket, KLM flights). The first flight was delayed by ~50 minutes due to a broken gate and a drone incident. This reduced my already short connection time (1 hour) to almost nothing.

I flew from Atlanta to Amsterdam to Prague and back with my service dog in February 2026. I cannot say enough nice things - NOTE this was NOT a Delta/KLM partnered flight. This was KLM. The food was fine, the seat was comfortable, the staff amazing AND the bathrooms were clean the whole trip - that is not typical unless you are in the more expensive seating. No sewage smell, and toilet paper and soap. Flight was easy to board and on time. The price was very reasonable for a trip of this duration.

I had a terrible experience with KLM. I canceled my ticket through their website, which allowed me to request a refund without any warning that the ticket was non-refundable. At no point during the cancellation process was I clearly informed that I would not receive my full refund. Despite this, KLM only refunded a very small portion of the amount I paid.

Our flight was canceled and we got told that we can claim extra costs. It took weeks to launch the claim, we’ve got a number and after some months the claim disappeared, we never heard back nor can we reach the customer service, we’re constantly in loop with virtual assistance… We never ever fly ever with KLM or Air France ever again!

Last October, my husband and I were supposed to fly one leg from Amsterdam to Brussels on KLM. In Amsterdam, we were told that the flight had been cancelled and that we would be taking a train instead. We asked about our luggage and were told that it would be arriving on Carousel 16 but could take up to 2 hours to arrive. We waited 2.5 hours and went back to the desk. The woman behind that desk handed up a business card with a link to report our missing luggage. Since we do a lot of traveling and know how filling out "paperwork" online with no way to make a hard copy can go very wrong, very fast, we asked for a paper copy to be filled out. The woman behind the desk was totally noncompliant with this request and marched off.

Was kept in the plane from Uganda to USA for 8 hrs on ground and they refused to compensate us because we were not stopping in Europe. Worse experience from KLM. They saying cause Europe is not the final destination they can't compensate for the time wasted and missed connection we missed. Shame on Klm