KLM Reviews

Just travelled with my elderly father on KLM from Houston to Nairobi, with a stop-over at Amsterdam, Schiphol airport. The first leg was great and the stewards were quite helpful. My father needed wheelchair assistance which we had requested for on both legs. At Schiphol we had a 4 hour layover so my father was waiting on a chair near the boarding area. I talked to a gentlemen at the desk prior to ask if my dad would be assisted and he said he would alert his colleagues at boarding time. This of course never happened despite seeing where we sat. I then talked to a lady at the check-in area and she said he needed to wait for his zone to be called out then he could join the queue despite showing her the boarding pass.

Price will increase by the time you get to checkout and make payment compared to what’s available at before that point.

Wish I could give no stars, this airline is a scam. I purchased a ticket and was not able to fly, but they gave me a voucher to use. When I tried to redeem that voucher, they said the ticket was non-transferable and I lost over a thousand dollars. They provided the worst customer service I have ever received in my life, they did not offer anything to compensate for my loss, and just kept repeating the same thing over and over. They also said they had no ability to transfer the call to a manger (!?). Literally the worst experience with an airline I have ever had in my years of traveling. Do not waste money or time, I would gladly pay more money towards an airline that is understanding of their customers experience. Travelling is stressful, and this airline makes that 10x so. DO NOT USE.

Avoid KLM if you value your time, money, or basic customer service. Our flight was supposed to depart at 14:45. More than an hour later, we finally started preparing to leave, only to be told there were electronic problems in the cockpit. Passengers were left sitting on an aircraft that felt close to 30°C with poor communication and no clear indication of how long we would be trapped there. Unfortunately, this is not a one-time issue. Nearly every experience I have had with KLM has involved delays, cancellations, poor communication, or additional costs. KLM previously cancelled part of our original itinerary, forcing us to pay approximately $700 per person to change the remaining flights. For five passengers, that was roughly $3,500 caused by their cancellation—and I fully intend to pursue reimbursement.

I paid $25.50 for the vegetarian Italian meal. Normally I wouldn’t but I was returning from a long trip and wanted a comfort meal. The meal was NOT vegetarian as promised. I called to get a refund but they couldn’t “find” my booking information. Um, really? The flight was yesterday. How many exact bookings with that information can there be? The “customer service” representative just kept repeating he can’t help me without being able to find the booking! Again, how hard can it be to locate a booking from yesterday? Unacceptable service and I’m out $25.50 for a meal I couldn’t eat! Horrible and I will not be flying with KLM ever again.

I booked two business class tickets from Montreal to Kilimanjaro for an anniversary (45 years married) special vacation to Tanzania at a cost of $14000 per person return. My wife and I are both in our 70's. No issues going but coming from Kilimanjaro to Amsterdam on Flight 571 on June 25th, my wife's seat stopped working in the vertical position and nothing the cabin crew did could get it to move. She was offered 500 Euros on the spot but was told to contact KLM when we get home and they would and should do better. I was asleep so I had no idea what was going on. She has a bad back and requires wheel chair assistance in the airport. Her back was terrible after this trip and the airline offered a 200 Euro voucher instead of a refund of the difference between business class (reclining seat that becomes a bed) and economy since there were no seats available to move her to in business class.

Shockingly bad behavior from the gate agent at boarding. He refused to provide his name but was the only male agent at the desk. He was verbally abusive to several passengers both to myself and my family and one other unrelated individual. We had a question about our son’s FAA approved car seat for which we’ve flown many times without problem. He stated that it would not be allowed. When I tried to inquire why he was extremely rude. He would not answer if it was a policy, a policy related to the aircraft or yet another power trip (I’d seen him go off on another passenger a few minutes earlier). He became very red faced, rude and threatening. His comments were loud, demeaning and thoroughly disrespectful. They did not address any reason or help with understanding.

Spent 30000. Yes I said 30000 and they are stealing every penny. Should be zero stars. We saved up for years for our Africa trip to see the gorillas. The Ebola broke out and we had to move our trip to 2027. | called Tia at KLM to see if we can cancel for full refund or need to do vouchers to book August 2027. She said, "Yes. You can cancel and will be 100 refunded." Hundreds of calls and emails later they said we are getting a 187 refund and no way we can get vouchers. Horrible. Our life savings gone and my husband is disabled. Why we needed first class. Our trip was August 7, 2026. We haven't even traveled yet and we purchased refundable flex tickets. This is theft. We put a dispute in and they said, "Yes you would be fully refunded" and two days later said, "Sorry no refund" and they said, "Sorry. I hope you use us in the future."

I waited 46 minutes for a Customer Service Agent because I was having trouble with their app. When I finally got an agent, I was disconnected because I told him that I needed help with the app and was not buying a ticket. Just my guess. After listening to that horrible music, I got nowhere. I booked a flight with them earlier but still have no copy of a ticket.

On certain short direct flights KLM will consistently leave your baggage at the airfield of departure, even when checking in hours in advance.

I can see they have a very low score, but my experience has been outstanding. Enough so that I will definitely change my impressions of KLM. I've spent hours with customer service on the phone and both chatting on WhatsApp also and the level of attention and response is truly phenomenal for an airline. I've never experienced it before. They did their best to help me with a situation with a spine injury and planes and rebooking because of the war and so many different things. I'm just super impressed and grateful to their customer service. It would be so nice if other Airlines could follow their example. Truly I am super grateful.

I was booked on a Return flight from Lagos to Amsterdam on Monday, 27th April 2026. I arrived at Murtala Muhammad International Airport at 20:45, my flight was not due to takeoff until 22:10. However, a number of other passengers and I were told that, the check in gates had closed. I was truly perplexed because, when I had arrived at London City Airport previously, 3️⃣ hours before departure, there were no KLM staff members at the check in gates and I was told by LCY Customer Services that KLM did not check in passengers for departure flights, until 2️⃣ hours before departure. So, the question I have to ask is, is there one rule for UK 🇬🇧 passengers and another rule for Nigerian 🇳🇬 passengers.

⭐ Terrible Experience with Air France–KLM – Avoid at All Costs. My experience with Air France–KLM was absolutely terrible and deeply frustrating for my family and me. What was meant to be a holiday turned into a nightmare due to their incompetence. Our flight (KL954 from Newcastle to Orlando on 29 October 2025) was cancelled, and from that moment, everything went wrong. We were sent to a different city just to spend a night before reaching our original destination. To make matters worse, our children’s luggage did not arrive for days. Imagine going on holiday and your children having no clothes, we were forced to spend extra money buying new clothes just to cope. Despite all this, we were told to use our personal credit cards to pay for accommodation, with the promise of reimbursement.

I paid extra money for a seat, it's in the first row after the business class because I have health issues, I need extra leg room. They changed the aircraft and with that, my seat changed to a random location, which no longer is the first row behind business class, therefore no leg room. I called them to have it changed to the desired row since I paid extra money for that, and they didn't care whatsoever. Asked for a refund instead, and they just told me that they don't do that, instead I have to now go online and submit a claim.

An absolutely appalling airline. I have travelled all over the world for many years…This is the first time I’ve ever booked with K L M and it will definitely be the last …due to fly out of B H X on Saturday 7th. Sat on plane awaiting takeoff for over an hour: told to disembark because of a “technical" error. This meant missing a connecting flight from Amsterdam to Bangkok. Come back tomorrow morning for a new flight. Arrive at Amsterdam, then told we’ve missed the connection again because of “fog”; however, I noticed there were many planes landing and taking off… re-booked us to Zurich, then wait several hours for another connecting flight to Bangkok. Return flight on Saturday 21st March from Bangkok was again “re-booked “ to following day. This time my wife and I were flown to Vienna, then had to fly to Frankfurt, before eventually arriving back to Birmingham UK…our financial compensation was a derisory £30.50 pence each.

I recently had a very stressful experience with KLM and feel disappointed with how it was handled afterward. On March 11, I flew from Berlin to Gothenburg via Amsterdam (same ticket, KLM flights). The first flight was delayed by ~50 minutes due to a broken gate and a drone incident. This reduced my already short connection time (1 hour) to almost nothing.

I flew from Atlanta to Amsterdam to Prague and back with my service dog in February 2026. I cannot say enough nice things - NOTE this was NOT a Delta/KLM partnered flight. This was KLM. The food was fine, the seat was comfortable, the staff amazing AND the bathrooms were clean the whole trip - that is not typical unless you are in the more expensive seating. No sewage smell, and toilet paper and soap. Flight was easy to board and on time. The price was very reasonable for a trip of this duration.

I had a terrible experience with KLM. I canceled my ticket through their website, which allowed me to request a refund without any warning that the ticket was non-refundable. At no point during the cancellation process was I clearly informed that I would not receive my full refund. Despite this, KLM only refunded a very small portion of the amount I paid.

Our flight was canceled and we got told that we can claim extra costs. It took weeks to launch the claim, we’ve got a number and after some months the claim disappeared, we never heard back nor can we reach the customer service, we’re constantly in loop with virtual assistance… We never ever fly ever with KLM or Air France ever again!

Last October, my husband and I were supposed to fly one leg from Amsterdam to Brussels on KLM. In Amsterdam, we were told that the flight had been cancelled and that we would be taking a train instead. We asked about our luggage and were told that it would be arriving on Carousel 16 but could take up to 2 hours to arrive. We waited 2.5 hours and went back to the desk. The woman behind that desk handed up a business card with a link to report our missing luggage. Since we do a lot of traveling and know how filling out "paperwork" online with no way to make a hard copy can go very wrong, very fast, we asked for a paper copy to be filled out. The woman behind the desk was totally noncompliant with this request and marched off.

Was kept in the plane from Uganda to USA for 8 hrs on ground and they refused to compensate us because we were not stopping in Europe. Worse experience from KLM. They saying cause Europe is not the final destination they can't compensate for the time wasted and missed connection we missed. Shame on Klm

I just talked with KLM customer service 1-800-615-0104. It is around 11.25 PM Wednessday Jan 7, 2026. It is horrible experience. KLM changed my flight and notified me yesterday by email. They did not even mention the flight change, they notified me to change my seat. But it is too late. When I went to their website I found my choosable seat is gone. I called them today as I stated and ask for my choosable seat which I choose originally. The lady answered the phone was very rude to my wife and me and did not do what I asked for. Phone connection was breaking up so I ask her to call me back, but she did not. Horrible customer service. Not customer friendly.

1. Flight got cancelled. 2. Received a fancy e-mail saying, "We are rebooking you on the first available alternative flight." Yet, the website says, "Unfortunately, no alternative flights are available at this time. Please speak to an agent for further assistance." — but no link for any agent is available. Got to find it myself... what to do if I am an old granny? 3. Contacted KLM support via WhatsApp bot. The bot collected details, told me to wait in the queue... and I have not received any reply for 5 hours (and still, getting none...). Because of this, I am unable to:

KLM is the most incompetent company I have even experienced in terms of service. They have introduced typo error in my name out of the blue. They literally through myself and my sick son (1 year old) for 2 days in Amsterdam without support and without my luggage. With Their officer not picking up the phone and us unable to find any essential or medicine. Every single other company has a decent 24/hour service for emergencies. Those KLM guys never working on nights and they are sleeping during the day. I'll never fly even again with this company. I'll better drive to destination.

The Flight was canceled due to weather conditions. But it's nice weather and other airlines flew on that day. So I felt they lied to me. So we had to rebook the flight to the next day. This was not possible via the App. We neither reached anyone on the hotline (24/7) ..Haha. At the next morning after longer waiting time. We used the English service operator as the German hotline was breaking after a while. The guy was very nice and he managed everything in a acceptable timeframe. So at the end we got the flights with 1 day delay. Lots of waiting time, reason for cancellation was questionable and my wife had a bad night as we did not know if we can go to Aruba.

Formal Complaint Regarding Denied Check-In, Discriminatory Treatment, No-Show Misclassification, and Failure to Rebook – KLM at LAX. I am writing to formally file a complaint regarding my ongoing experience with KLM at Los Angeles International Airport (LAX) and through KLM customer service, which has resulted in my being denied travel, receiving no meaningful assistance, and missing Christmas celebrations with my family. On the day of my scheduled departure, I arrived at the KLM ticket counter at approximately 12:50 PM to check my luggage. I was physically present at the counter, along with two other minority passengers, all attempting to check our bags for the same flight. Notably, the flight was delayed by nearly 45 minutes, yet we were still denied the ability to check our luggage.

I have missed my flight because of the airline and had to stay in AMS for one night until the next flight to Brazil. They told me that I can rent a hotel and call a taxi to go there and they will pay me all that after I request online. It’s been 70 days and still no refund. They keep sending the same email saying that it just takes time. I will start the legal process soon if I don’t receive my funds. Be careful if you miss your flight.

This is honestly the worst airline I have ever used. My flight was cancelled and rebooked for the next day — that part I can understand. However, when I asked about my luggage (which had all my clothes), I was told I would receive it upon arrival the next day. When I arrived, there was no luggage. At the airport, they said there was an issue with KLM’s baggage system. I was on a business trip with no clothes, no toiletries, nothing. I finally received my luggage four days later. When I submitted a refund request, it was rejected because the flight cancellation was due to weather. But my case was about delayed luggage, not the flight! Not even a small refund for basic essentials like a toothbrush. I won’t go into the details of customer service because it cost me 6 hours and a near breakdown. Absolutely unacceptable.

I’ve never been more frustrated with an airline. After spending a significant amount for a business-class ticket to Asia, I needed to make a change and was given four different answers from KLM’s customer service. The website clearly stated a 300 EUR change fee, yet after multiple attempts online and over the phone, I got nowhere. What was once considered an elite airline has clearly lost its standard for service and accountability. KLM has made it impossible to resolve a simple issue, and I’ll be taking my business to other airlines moving forward.

Absolute disgrace for service! I arrived on my destination on Saturday 25th of October and seems like they have lost my property but they keep lying both on emails and on the phone that “it’s on the way” and “it’s going to be sent in the next flight, as priority” since every time I’m pushing them to find it, they keep finding in the same airport (AMS) somehow. DO NOT trust them! DON’T waste your money on them! They do not provide customer support, and when they finally picking up the phone, they are not interested in helping.

I recently had a KLM flight from Barcelona via Amsterdam to Frankfurt. KLM canceled my flight to Frankfurt last minute and I could not make it the same day to Frankfurt. They rescheduled it to the next morning to Frankfurt. I was stuck a night at Amsterdam airport and got a hold of a KLM staff who told me they would be out of hotel vouchers but I should book a hotel at the airport and submit the expense and it would be refunded then. She gave me a piece of paper to submit it which I did. After 6 weeks they tell me they are not refunding it. KLM/ Air France are very dishonest enterprises, their customer service sucks and I can only warn everybody book another airline if any possible. They completely take it all out on your costs when they can keep their commitment, plus the staff will lie to you.

Wonderful food, OK service, but little to no air conditioning. Uncomfortable seats and bathrooms not serviced often enough. We have flown KLM twice to and from Amsterdam and both times had the same experiences.

WORSE AIRLINES. KL427 Amsterdam-Dubai - 5000 aed. Absolutely no service and respect for travelling with a kids. 3 years old boy just felt asleep - they are really loud giving all the food and no special food for kids. Spicy chicken - it's what supposed to eat 3 years old kid?! Seats of last row can hear all restroom sounds, all food preparation, etc. Absolutely NOT recommending KLM airlines.

I booked 2 tickets 6 mo ahead of time flying from LAX to Cape Town. 4 days before I flew, I found out our tickets were changed from CONFIRMED to UNCONFIRMED. I was told I will be placed on standby or I can rebook my tickets because I’d purchased expired tickets. Why would I purchase expired tickets 6 mo ago before my departure? I asked why would I would purchase stand-by tickets 6 mo ago? It did not make sense let alone is it legal to sell me expired, standby tickets 6 mo ago and changed it from CONFIRMED TO UNCONFIRMED just before I flew. I’d to pay $1600 to change the unconfirmed tickets back to confirmed. After some negotiations, it came down to $1000. So, I paid for it because I’ve no other option. I then filed a complaint right away. After 1 1/2 mo dealing with KLM Customer Complaint Center, they decided to give me 4 vouchers of equal amount to total $1000.

I used to like flying on KLM and going through Schiphol. Now I will not willingly get on any of their aircraft nor go through there Home Airport if I can avoid it. I fly at least 200,000 miles a year and got the highest status with two different airlines every year. Since COVID Schiphol has gone from one of the best airports to one of the worst airports. The last 3 times I have flown on a KLM flight where I made a connection in Schiphol my luggage has not made the same connection. Dealing with the delayed baggage folks for KLM is very hard. They have automated anything they could except the original input and they have tried to automate that. I will not get on a KLM flight noir go through Amsterdam until KLM makes this right. If there was a way to give them a Zero I would.

1 Star already too much. Most horrible experience with an airline and customer service. Agent laughed at me and hung up the phone. Shameful! I paid $1000 to be treated like trash. There is no accountability for inappropriate and disrespectful treatment.

Be warned if you fly KLM which is owned by Air France and they cancel your flight they will not compensate you for any seat upgrades or anything else you may have purchased on the cancelled flight. I had a flight from Bangkok to Amsterdam on KLM on June 17, 2025. I had purchased upgraded seats on this flight. I also had a hotel because this flight had a 14 hour layover (over night). KLM cancelled my flight notifying me by email the day before. They said the flight had "technical difficulties".

KLM cancelled my European connection and booked us the next day. We weren't allowed to apply for compensation until after we took that flight. Our cancelled flight was direct. Our replacement flight had one stop. We had to spend a night in a hotel in Frankfurt. That was May 31, 2025 and I am writing this July 23, 2025. I am still waiting for my reimbursement/compensation! I chose to use their WhatsApp business account to help me through this fiasco. Although using whatsapp is convenient, I had to wait 23 hours for a reply. When I finally got a reply, it was a bot stating "My apologies. I am aware that you have not yet received a response to your query. Our service agents are very busy. Would you be so kind to let me know if you still need assistance... Please note: if you do not respond to this message within 24 hours, we will close your case". I asked for help at 5:45 pm Monday and this reply was at 4:49pm Tuesday.

2. When you call customer service at 866_434_0321, the agents are Extremely rude!!!!

Booked KLM flights months in advance. Flight was cancelled. KLM rebooked me on Air Canada, the worst airline in my opinion. We sat on the runway approximately 40 mins past takeoff time. (Connecting flight left without me). Reason? There was a MECHANICAL problem with a first class passenger's seat!!! The pilot made that announcement twice!!! Of course, I don't believe it. I will be glad to provide further rebooking details (boarding passes).