Global Vacation Network Reviews

My fiance and I have had a terrible experience from the start. They are extremely pushy and really work to make you feel like scum if you don't want to keep giving them money. I'm guessing if you have money to throw around they will drop everything to help you, but if you even hint at trying to be conservative, the demeanor changes entirely. I will say, their sales tactics are impressive, although predatory and cold.

I am getting the worst experience I have ever had trying to get a trip set up. We haven't even gotten to the trip yet and it is horrible. First off, the travel agent showed all the previous member's information on her screen as she was filling in the sheet with our information. This should have been the first red flag. This is a violation of privacy.

Global is a very misleading company, we booked Hawaii to find out, pool is down, interim water for showers, scaffolding off of balcony, checked out went to hotel that was April 2024 now Galveston island booked in Jan 2024. Beryl hit. No power. No refund. Not even at credit voucher, for another time this company is not a good company.

Went to Pigeon Forge Tennessee with my family for our April school vacation. We had purchased a package and was told we need to sit through a seminar through with Global Connection, Inc.’s (“GCI”) & Global Discovery Vacations (“GDV”). After listening to all the information that was given us we were told we can walk away and when we tried after the 90 minute seminar we were not able to walk away so easily.

This company makes it impossible to get ahold of the people you need to in order to discuss the fact that I was lied and betrayed to on the zoom call, just so I would sign up. Now there is no way for me to get out of this "legal binding" contract, without out it out. I was told I could bring pets to the condos, which is complete and total crap but I did not find this out with the "3 Day" cancelation window. I'm figuring it out a few months later now that I'm trying to actually book a condo for my star trip. Completely unprofessional in that fact I'm getting tossed around like garbage and the so call man to speak to about my dissatisfaction doesn't even have the courtesy of return my phone calls or emailing me. I want my money back!!

I have never received anything from this company at all... It has charged me $20,000 in debt and a few payments were made but the company has never had any vacation options available for our vacations and we have had to vacation without the use of their travel services and yet they want me to keep paying their membership. I refuse to give them any money if they refuse to provide any services. Their website is also not at all user friendly, says everything is unavailable when trying to book.

Global Discovery Vacation's membership has saved me several thousands of dollars within just the first year. They are an American based company, with excellent customer service. The travel agency is based out of Kansas and always helps me with any travel related question that I have. Global makes travelling easy and affordable. I will be upgrading soon!

I've been a member of this Vacation Club for many years. We were promised many things when we originally signed up and for the first few years, we were very happy with our purchase. Eventually, they changed their program and have been trying ever since to get me to "upgrade" to the new program so I have access to properties that I apparently no longer qualify for. The last two presentations I went to, the sales person (both claimed they weren't going to try and sell me anything when setting up my appointment in the middle of my vacation time) insulted me and then got short tempered when I simply asked for the details in writing. Last April I agreed to a presentation and when I showed up, no one was there. Customer service was non-existent. I used to recommend this Club to friends but have been unable to do so lately. I had to compensate my now ex-husband in the divorce to get custody of this membership. I greatly regret that decision.

We have been Global members since 2008. This company has the WORSE customer service. Do not join this vacation club. Inventory is old and outdated. Awful. Has really declined since Covid. Booked a vacation on the beach in Florida only to find out resort is damaged by the hurricane, no pool and no beach access. Global would not change locations or refund any star credits or money. They are the absolute rudest people to deal with and this has not been the first bad experience. Too many to go into details. I ended up losing my temper with the rude “lady”. Please save your money and don’t join, Their condos don’t even rate 2 stars.

I have owned timeshares for over 30 years. They have changed so much and are not only expensive but no longer easy to get the places you want. This is not a timeshare. Global offers stays including in timeshare resorts affordably without the high cost of buying a timeshare or paying annual maintenance fees that are due whether you vacation or not. I am telling all my friends about this. I am amazed and excited. This membership truly makes it affordable. Now it is just finding the time to go to all the places offered! I checked other reviews but many are not for this company and some are during Covid when travel was halted. Representatives and customer service are great. Love the travel agents and extra benefits like activity discounts and car rentals. You won't be disappointed.

properties we went to under the original plan.

My wife and I purchased the 4-star program for $9500 when we were traveling in Hawaii. While I do not think the Company is a scam, we have concluded this was not a good purchase decision for us, and probably not for most consumers. We wish we hadn't signed up for the service. We did not experience a high-pressure sales pitch, folks easily left without buying, though there was pricing pressure to sign-up on the day of the presentation. Below are the Pros and Cons from our experience.

Horrible service and communication, absolutely the most unprofessional team of property managers I’ve ever met. There are SO many amazing ones in Southwest Florida—Paradise Exclusives sets the standard. I’m giving a BEWARE. Request for repairs ignored (leaking ceiling and no wifi), not billed properly and utterly harassed by Jessica, with not one courtesy after paying almost 30K. Will be filing a complaint with the Better Business Bureau and my attorney.

October 19, 2021. Hello. My wife and I are members of Global Discovery Vacations. Recently we went on a two week, back to back vacation from Global. In the middle of the first week, we got a call from a Mr Karl ** who is the supervisor of vacation rentals. He informed us that he was not able to fulfill our reservation for the second week and that we would be put in another resort. The resort that he suggested (with no options) was inferior to the one that our original reservations were in. He was unable to put us into an equivalent resort. He is supposedly the manager of Global’s resort reservations. His inability or unwillingness to put us in at least an equivalent resort is either a lack of training or impotence to act on behalf of Global to make a satisfying vacation experience available to ALL of Global’s members.

I have had a membership for 3 years, I have used it once. Every time I go to book something, Expedia or Priceline have been cheaper. So I am paying 3k for what? A fancy membership? No thanks, I have reached out to them to cancel, and I haven't heard a thing back from them. Having read the reviews now, I kick myself for not doing research first. They were good in their sales pitch, and kept lowering the price every time I wanted to be done. But, we signed up in the end. But again, every time I go to book, other places have been cheaper, by far. I have not seen any benefit to their membership. I want to cancel it.

I was called to say I had won 4 tickets to Disney with a free stay and flight for 4 people if I listened to a sales pitch. My husband and I sat for 90 minutes listening to this sales pitch. We decided not to buy in. I was told within 48 hours we would receive an email stating how we could collect the Disney vacation we were promised. No email ever came. Don’t think you're getting anything from this company. They will make you feel like you were chosen, but you’re not. This is a scam to get people to buy into their vacation ownership. Don’t do it.

I started with a small program because I was skeptical on how it would work for me and my family but now I am fully sold. I was able to stay at a beautiful Ocean front condo at Fort Lauderdale. I am looking into upgrading my program for my next vacation by adding more stars. Thanks Global for a wonderful vacation.

Global Discovery Vacations is absolutely the most unprofessional company I’ve ever dealt with. Their customer service is horrific. I paid my annual renewal fee in January, 2020 but have been unable to travel this year due to Covid. When I was FINALLY able to talk to a customer service supervisor about compensation (refund, credit, extension, etc) for unusable travel credits, I was told they will do absolutely nothing. Every other business, for example - gyms, airlines, auto insurance, is compensating its customers for loss of use due to Covid.

I purchased this several years ago. Never used then I decide to try to use it. Went online. Everything there was in another country or hundreds miles away. I contacted them. Was call back by a lady. Said I need more stars. So I purchased more, I was told with express week you could travel almost anywhere with only week notice. Well none of this is true. Express weeks are at least a month out which I am ok with however there is never anything within thousands miles or most is out of the country. When I call I am told look on the internet, if it is not there then everything is booked. This is the biggest scam and the biggest lie that I have ever seen. I called yesterday and spoke with a lady. She said, "If you don't see anything on the web then we don't have it." I think I am going to talk with an attorney.

Do not buy this! We were told it is not a timeshare, it’s a membership. We were told we could get hotels for the same price Priceline gets them for, they will fix the money we fix the time. I set aside time for a family vacation and we couldn’t find anything. The price was cheaper than Priceline by maybe $20 and we paid $5,000 to save $20. Also it only saves you if you choose the most expensive room for a week. If you want to go for half a week you pay more. If you want a nice room you pay more. If you want to take a cruise you can’t. There is Coronavirus, but you have to go for long periods of time. We need vacations that are just a weekend not 2 weeks long. I tried to cancel, it’s a timeshare you’re stuck, they take your money and sell you a dream but deliver a nightmare.

After speaking with my friend that has been using Global Vacations I decided to look into pricing and get more information. I had to wait two weeks for a sales presentation which took over two hours on the phone, just to get pricing information. The presentation went smooth and I was getting excited seeing all the benefits that would come with the package. At the end of the presentation I was given a price for a three star package and a six star package which I was most interested in. After given the base price, I was told I would get a great referral discount which would essentially cut my price in half. After hearing the final numbers I told the sales rep I would take the night and think about it with my wife, because 8k is a big decision when you have one income home. The sales rep then continued push at me and even offered a "trial package" including wo starts for 18 months which would cost me only $1200.

We bought our membership quite a few years ago. The first few years Wessex it a couple of times a year and it was great. A guy called and wanted to come out and show us changes that were being made and since we were close to both being retired we bought 2 extra weeks a year. Since then we have never been able to get any availability. We are not in a position to book 13 months in advance but can usually do at least 6 months. Some occupations will not accommodate this. Then we were called to come to another sales pitch and get a week at a resort. Use within a year. Nothing available for this either. It gets worse and worse.

I have written about the wrong company. I worked with Global Discovery/Global Connections. I was unable to delete my rating. I apologize for any inconvenience. This company was so polite and professional in trying to handle what wasn't even their problem. My sincerest apologies.

I am a new owner to Global and purchased in September 2019 even after reading mixed reviews. I decided to book two rooms for a Disney trip with grandkids. Expecting the worst and hoping for the best, I quickly found availability of two 1-bedroom suites at a brand new resort a block from Disney on the website. Since I was booking two suites, I decided to call the reservations line instead of booking online. My call was immediately answered and directed to Nicole in Reservations. Nicole immediately picked up without any wait and booked my reservation without a hiccup. Nicole was very polite and helpful. In less than five minutes from the start of my call, Global booked and confirmed our two suites at the brand new resort and sent the email confirmation. The cost was only 1 Star credit per suite for the week and the nominal weekly charge. If this isn't excellent service I don't know what is! Excited to book more vacations with Global.

I was able to resolve with the help of me Lyon. I appreciate the time that he spent to work this out.

We would like to hear from someone who has purchased this service in the last couple of years. Seems that everything I have seen is old- no recent entries. We hope we haven't been scammed. It does sound too good to be true.

There are very few condos available if you live in Utah. Yeah, there are plenty in Aruba or other states but we have been very disappointed with our options. Also, we should have read our contract more thoroughly as you get charged a $395 fee every year if you want to use their stars. That, plus the $189 (more in some condos) fee for reserving a condo cost about as much as just getting a place without this several thousand dollar contract with these people and you can actually choose where you want to vacation. There is nothing by Disneyland or anywhere someone in Utah would actually want to go. We ended up going to Reno because that was the only option for us and it sucked. In our opinion, this is a waste of money.

We have been members for two years and we have six stars. I have loved the program. We have gone to Hawaii twice, Pagosa Springs, Granby twice and Steamboat Springs. Some of the places have been amazing and others have not been fancy, but met our needs. I tell everyone how happy I am with our experience. I love the Expressway option. This has given us some fun last-minute getaways. We have two kids, so it is really nice to have a larger unit and have our own room. The only complaint I have is that there are not always properties available in locations I want, but if you book out far enough and have the stars to do it, then it works out well. For example, I have been looking for an Expressway to come up in Colorado for several months and there is nothing, but that is just me trying to score a deal. :-)

Before I begin.... Please understand I do not usually ever write a review about anything. First off I joined Global in 2016. My Wife and I originally purchased 4 stars after seeing the presentation. Our friends invited us to this presentation. I am extremely skeptical in general... so I put the presenter to task. It sounded too good to be true. So I talked it over with my wife, and decided to go with it. We went on our trip to Vegas. Jane and myself were put up at the Wyndham Grand Desert Resort, 2 blocks from the strip. We increased our stars to six and now have 14 stars in 2019.

I sent Global Vacation an email a week ago, as well as a year ago, asking the same question to which they have never responded. I provided my email address and phone number. You can "inherit" these to your kids but they don't tell you that only 2 of those kids can be named on the account. My parents died and left it to my sister, brother and I and of course I was left off the account. Now I can't book a cruise or anything without having one of them removed and myself added to the account which is a process. If you're going to give the option to inherit these to your kids, cover all the kids. I've never been responded to which feels like an even bigger slap in the face.