Consumer Complaints and Reviews
BE AWARE of Funjet Vacation refund policy. Book a Las Vegas package through Funjet Vacation from 2/2/2017 to 2/4/2017 on 1/29/2017. On 1/31/2017, I decided to cancel my trip via their website due to illness. During the cancellation process, I was never prompt that the cancellation is nonrefundable. I learned of it after I decided to call their 800 customer support number. It took 15 minutes to finally spoke to someone who is clearly rude and uninterested in helping anyone who want to cancel trip. I was told that since the departure date is less than 7 days away, therefore, I was not entitle to any refund. When I decided to reverse my cancellation and I was told it can't be reverse either!
Funjet clearly is deceiving consumers by not adequately warn them about their non-refundable policy during booking process and cancellation process. Their so called 'Bills of Rights' where their cancellation policy is located is nice and neatly hiding on the very bottom of their website. I am sure they probably re-sold my vacation package to someone else and I am out $856 for no reason at all.
I searched numerous websites and called several travel agents, and no one could beat this website. I booked our honeymoon through them, and had several questions after booking it because my husband and I had never traveled out of the USA. Someone emailed me back within a few hours of every email. As soon we arrived at the airport someone was waiting to take us to our hotel, and someone was always at our hotel that represented the company. Anytime we had questions we just went to them, and they answered it for us. We ONLY booked our hotel through them, we didn't book our flight and hotel. I would recommend doing this. It was just easier to deal with your flights yourself, that way if anything changes they contact you ASAP instead of the travel agent. I highly recommend them, and we are already looking to see where we are going next. We will use them again!
Description: Junior Suite Oceanview All Inclusive at the Riu Palace Pacifico in PUERTO VALLARTA flying American Airlines. I called to make the final payment and our travel agent says "oh your flights have been changed to 2 layovers or fly out of Chicago." It sounded like she had no intention of calling us to let us know of the flight issues. I told her "no I am only flying out of Milwaukee." Told her to find a flight. She booked us on South West. I then called to add my son to our room. She not only got his airline wrong that I had emailed her the information twice but also changed our hotel information to a Room Type: Junior Suite.
When we arrived at the hotel they were very rude, told us to go to the travel agent for the hotel who looked at us and said "I am not here for you, see your representative for Apple Funjet." The representative had left for the day so the staff from Expedia called him back. I showed him my email for the ocean view room paid in full. The hotel did not believe this and wanted email from Fox travel. After over 4 hrs we were finally given a room only to be told very rudely by the front desk that we only had this room for that night as we had not paid for ocean view.
The next day I received a call from our representative that unless I produced another receipt we would have to move out. Now I spent another 3 hrs working on this. Finally got a hold of our travel agent who was "oh I don't know why I entered in the correct information." Per the documents SHE HAD NOT. It was HER MISTAKE. Then had money, ring, and medicine stolen from our room. We went to the front desk to report it not once but twice and were looked at like we were lying.
In addition to all the other stories on here - which all sound plausible given my experience with FunJet - I'll just stick to the highlights. Their cancellation policies are ridiculous. I never had to wait long to speak to someone - but trying to get anything accomplished in a phone call often required more than one call and 15+ minutes each call. The hotel they booked us in Riviera Maya... ugh! "Sandos Caracol." Two words - bed bugs. I won't even begin to go into the nightmare this caused. They offer an "upgrade" if you are celebrating a special occasion. In my case - it was a honeymoon. The upgrade SOUNDS great! Upgraded room, fruit basket, champagne.
Upon arriving - no room upgrade that I could tell... Only by considering that our room was nothing special. If there are worse rooms - then you should definitely avoid this place. The "fruit basket" consisted of 2 apples, an aging plum and a banana - Saran wrapped to a small plate. The "champagne"... Well if I want to get technical - it wasn't from France so it shouldn't be called champagne. It was some cheap local brand (which was also the brand used for their brunch 'champagne' and mimosas). Nothing special or upgraded about it.
Separately, their local travel agency in Cancun "Lomas Travel" is terrible. After clearing customs in Cancun, you are directed to a staging area where Lomas has ~1/2 dozen shuttles coming and going at any time. My wife and I Sat for about an hour (while a hundred or more people came and went) before getting assigned to one. When we finally were assigned a shuttle, we were the last stop (of 4) on a one-hour+ trip. I understand the concept of consolidating destinations... but considering we were the furthest out and had to stop a few times along the way... we could have easily gone on any of the previous shuttles. We had pre-paid for the transport. The organization of it all is a mess.
We opted to book a snorkeling day through Lomas at the hotel. No big issues in booking the excursion. However, the day of the excursion, the seas were choppy and we asked the local guides if it was worth going out or if we could reschedule. Nope - we "HAD" to go on that trip or we lost our money ($135 for the both of us). I ended up getting sea-sick from the choppy water (along with 1/2 dozen other people) and for the two snorkel locations they chose - visibility was virtually nothing since the water was so rough and kicking up the sea floor. (This is in addition to the 1/2 hour of torrential rain that occurred during the excursion). Refund? Nope.
I wouldn't even normally complain about this except for the fact that we asked before about changing the reservation. If there had at least been flexibility in that - then I can understand a little more of the luck factor of whether you have a good trip or not. But the fact that my wife and I (who are NOT meteorologists) were able to recognize the poor conditions and they did not give us any options... Terrible.
Finally, our return flight to the states was scheduled at roughly 7 am. The hotel is about ~one hour from the airport - and my options were to take a 3:52 am or a 4:52 am shuttle. Considering my ride in and the poor customer service during the snorkeling... I opted for the 3:52. (Why the _:_2... I have no idea.) Anyway, as I predicted - the shuttle did not arrive until about 4:25 am - after several calls to the 24-hour line of Lomas. (Thankfully, they answered.) Overall, what was supposed to be our honeymoon was more of a laborious pain-in-the-butt. I highly recommend avoiding FunJet / Lomas Travel if you are heading to the Mexican riviera.
My sisters and I recently booked a trip to Mexico through a travel agent who used Funjet. I travel on a regular basis and have never had such poor service as I did with Funjet. Everything was in order with our flights and transportation to the hotel, but when we arrived at the hotel they did not have our reservation. The hotel found us rooms. However, they were unsatisfactory. I contacted the travel agent who in turn contacted Funjet.
We were told the local representatives were contacted about our problem and would reach out to us to help us get better rooms and find some compensation for our troubles. Nothing could have been further from the truth. They never contacted us. When we contacted them, they continually treated us rudely and made excuse after excuse. They wasted our vacation time. They did not compensate us in any way, did not apologize and showed no concern whatsoever for our problems. I have never had a problem like this with any other booking, whether using Expedia or Cheapcaribbean or any other agency. I will never use them again and strongly discourage anyone else from using them.
How do I know I can trust these reviews about Funjet?
- 693,837 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I booked a vacation package for 5 nights to Punta Cana at a Riu Palace Resort flying with Sun country. The Hotel was ranked a 4.5 stars, but it was old, smelled bad and after visiting the others sisters resorts, this one seems to be the oldest and less fancy of all of them, but the website said it was better than the other 4 RIU Resorts. Anyway, my complaints are not about the resort, even that I was expecting something more upscale for the price I paid. My nightmare started at the return time at the Punta Cana airport. I was traveling with my Indian friend, so everyone there wanted to speak Spanish to us. The employees at the airport, the section that holds the gates for: Sun Country. United, Southwest and Spirit in particular speak a very broken English and will avoid English if possible.
Our flight was at 3:25. We got there at 1:20. We were told the flight was delayed an hour. We proceeded to go to the gates. Our boarding pass said gate 5. They had a screen where all the departing flights were posted. All it said was departure time and delayed or on time. This section of the airport was an open area, where you could see and hear the plane engines all the time. All of this combined with the noise of travelers, the fans and wind make it impossible to hear a word of what they said on the intercoms. My friend asked 3 times if the plane in gate 1 was our plane, since it was a Sun Country one. Employees at that counter said no 3 times. She decided to go ask at gate 5, where there was no Sun Country plane. The workers there said the plane at gate 1 was our plane and it was leaving.
We supposed to had just boarded this plane and hoped that was the right one. There were no one calling to board the plane and the monitor where all flights were listed never said "boarding". There were no signs in gate 1 either. They said we were called. So, we had to go talk to Funjet people, where they did not do much. They called someone, and told us, it was our fault, no flights until Monday, this was on a Saturday, and we had to pay $125 fee to get a Monday flight. We had to booked a hotel $142 a night, pay taxi $40 and get another ticket to flight the next day with American Airlines $400. Funjet did not do anything to help us, even knowing the airport is a primitive one. I was not expecting this. I will not travel again to Punta Cana not use Funjet. Is a very bad company and does not care about customer satisfaction.
I am a travel agent with XStream Travel and I have never had a worse experience than I have with Funjet Vacations. First off let me start off by saying that the wait times to speak with a representative are ridiculous. One time I was on hold for over 30 minutes and if you have a problem with the reservation, get ready to spend your whole entire day with them.
I had 12 clients going on a trip to Santa Domingo. Everything was smooth until I had to drop one of the passengers from the reservation. It took 2 1/2 weeks to get it resolved. My client wound up having to pay $400 additional to get the matter resolved but mind you, they made over $6000 off of those 11 passengers that I as a agent brought to FUNJET. Thanks to Funjet, I lost my clients due to inaccurate information, documentation, etc. I lost my COMMISSION to keep my customers happy and FUNJET basically tried to make me look like an incompetent agent and I'm pissed. I will NEVER book another vacation package through them as long as I'm an agent. Delta Vacations will be getting ALL of my business.
The moment my partner and I arrived at Riu Palace resort in Punta Cana the bad experiences started! The front desk clerk was rude and irritated that we asked for more than 1 rm key. He put wrist bands on us but never explained why or how important they were. The wait staff with the exception of about 3 people were also rude, spoke zero English & completely ignored us until they wanted us to buy something they were trying to force on us or if they noticed we were willing to tip! The beds & pillows were ridiculously hard & extremely uncomfortable! We were treated like crap & we will NEVER visit a Punta Cana resort again! VERY DISAPPOINTED!
For years I've wanted to work for Funjet. I've applied to almost every position I'm qualified for and get turned down. I'm getting married in February 2017 and was working with wedding specialist Katie. Her communication skills are some of the worst. I've worked as an event planner and never in my life would I allow anyone to wait more than 24 hours for an email response. She not only didn't respond back to several emails, she didn't actually do things she said she was going to do.
She was supposed to set up a Groups Your Way code for me to give my guests which she did not do. I found out 15 days later by me having to call the Groups department myself. Katie advised it took a while to complete and a rep from the groups department told me it take up to 8 business hours. If she's too busy or can't handle the work maybe Funjet shouldn't give her as many responsibilities. I'm very disappointed with the service from Funjet and maybe all the rejection letters was a blessing because clearly Funjet employees don't have the same work values and ethic as I have. I will not be using them for not only my wedding but future travel.
I am horribly dissatisfied with my experience with Funjet. Everything that I have had to deal with has been a pain. Firstly they messed up my flight and hotel and I had to call them. I had to call them 3 different times throughout the day after they didn't call me back when they said they would. It takes 25-30 minutes for a human to pick up the phone and answer me. When someone did answer me they were terribly rude and made me highly frustrated. They just about hung up on me and I had to call again. When another person finally answered and could actually speak to me like a civilized human being she couldn't even get my confirmation paperwork because they were having internal problems. The service I received has been crap and they were the ones that were in the fault. In the end I got nothing to compensate for the emotional hassle and stressful situation I have been put through. Never again will I ever use this company.
I recently used Funjet to book a trip to Mexico for my son's wedding. I totally forgot to call back for the trip guarantee. Yesterday was the last day to enroll. I saw the reminder on my email. Late last night I tried to get through but their 24 hrs line was closed. I realize this was my fault. No excuses but I do have children, a full time job, semi invalid parents and a husband. Again my fault. When I called back this morning they wouldn't allow me to get the protection plan. It isn't that big a deal but considering we have booked 35 people through their site for this trip, I don't see where it would have made that much difference. Oh well $250.00 their loss. Work to the busy, if you want the protection plan, do it then. Heaven forbid you get busy and forget something. I won't be using them for the other six people I have to book for!!!
I wouldn't even rate this company one star. One reason the company that went thru them TraveLink LLC didn’t even offer insurance on my trip - so 2 months ahead of time when my passport didn’t show up they told me it was no refund and nothing they could do. So I asked if I could change the date. They tried to charge $400 more dollars per person claiming it was airfare. Then I called Funjet and couldn’t get a live person on the phone. Then they claimed I was a no show at the airport when I called to let them know my passport was late. They don’t even offer you rooms with airfare for $1200 a per person. I could have paid for room and board with the right travel agency.
I've been a Funjet customer for more than 10 years. They've been a fairly decent online booking portal. They claim to have representatives at the resorts they book customers at, which is supposed to further the guests' customer service experience. But my experience is that those reps don't do much other than sell you other products or (fairly often) are not on site when you do need help like a Funjet booked/paid shuttle never showing. A few weeks ago I made a simple mistake: I booked a hotel on Funjet 3 months out. And I put down a $100 deposit. Know that when you put that $100 deposit down, you'll never get it back. The geniuses at Funjet have concocted a "BILL OF RIGHTS" that you see when you check out. What the phrase "Bill of Rights" connotes in the U.S. is "rights" for the consumer. But, the "rights" are actually Funjet's circling and convoluted ways to hold onto your money.
For example: In my case, two days after booking I found the same room $150 cheaper per night elsewhere. Would Funjet match it? No. Could I get my deposit back once I cancel? No. Though called a deposit at checkout, it's actually a $50 per person fee. Their claim is that if you purchase their $59 per person "all in one travel protection" it will protect clients from penalties and fees. However, the logic is flawed at the "deposit" stage when you're in $50 per person. Could I get my $100 back? Sure, now that you've paid us $118! In my initial conversation with a customer service rep I was told that they couldn't match the price because the difference was just too great. In a follow-up email with customer service all kinds of rules were cited and cross-referenced: they could only price match within 24 hours, or only with the travel protection -- I should have paid them $218 so I could have gotten $100 back...
To sum up, I booked a hotel on their site and owed them $100 for something almost every other site does for free. It's confusing, it's in 6 pt. type and they say it's in their "Bill of Rights." My point is that instead of putting in a disingenuous "Bill of Rights" that implies consumer rights at checkout, be fair to consumers and customers and put in a bullet that reads "Fees may apply to cancelled reservations." It's simple, and gives the consumer a head's up so they double-check the fee rules. It's a sad to think that Funjet makes a business practice of doing their customers a disservice. I can't imagine using them again.
Upon arrival in Cancun, Mexico the shuttle services were awesome from the airport. We were given a booklet that said we must meet at the Phase III location for return shuttle information. We landed in Mexico Thursday August 6th. We were staying at the Oasis Cancun not the Grand Oasis which is a good twenty minute walk to get to. The Funjet people at my hotel said I must go to the Phase III location (Grand Oasis Hotel) to receive the return shuttle information. On Saturday August 8th I was at the Phase III location 10:00 a.m. The Funjet employee told me I should have been there Thursday our day of arrival. He told me to come back at 4:00 that evening and he would give me the pick up time. I walked back to Phase III and was there at 4:00. There were multiple vacation tables set up and all of them had their employees assisting people on vacation. No one was at the Funjet table.
I walked around for 10 to 15 minutes and went back. No Funjet employee but there was another couple waiting with a 4:00 appointment. No air conditioning just ceiling fans. We sat 1 hour, I ask the table next to us if he could call Funjet and see where they are. He said "no", that it was a different company than his. We sat until 5:30, I am wringing wet with sweat. I'm spending my last evening on vacation waiting on Funjet which I paid them for a service. They are not paying me to sit here and sweat like a pig, when I could be in the pool with my son and grandsons. I finally stood up and had a screaming tantrum for anyone who gave a crap to hear. All the other hotel and vacation employees had sat and watched us waiting for someone to help us. Well guess what they finally wanted to assist us in contacting Funjet. They called Funjet and the guy was right there in the building and was at our table within 3 minutes.
Upon his arrival he was rude to me and said I should have been there Thursday. This was the same employee that told me Saturday morning to come back at 4:00 Saturday evening. He gave me no paperwork which is fine and told me to be out front at 9:25 Sunday morning for the shuttle. He was still trying to reprimand me when I walked away. He never once said "oh I'm sorry, I'm 1.5 hours late and let me be nice to you". Never never again Funjet! I have used your company for over 20 years and have never been treated like a dog before.
BEWARE WHEN BOOKING HOTELS THROUGH FUNJET!! I booked 2 hotels on 5/7/15 for dates of 6/8-9/15. Funjet charged my credit card that very day. The documentation FunJet sent me states "Hotel Cancel Policy: TO AVOID BEING BILLED CANCEL BY 4:00 PM 05-JUN-15." I canceled/changed my reservation on 5/26. Funjet charged me a $50/person cancellation fee!
We used Funjet in January 2015 to book a vacation to an all-inclusive in resort Cancun in July 2015. We paid the trip off in 6 weeks but we could have taken longer. We bought their travel insurance which included a low price guarantee. The price went down $500 two weeks after we booked and we were able to get the new price when I called. When we got to Cancun were told by the Lomas rep when we booked our excursions that because we had bought the travel insurance it would also cover our excursions if we got rained out or for some reason could not go.
We asked for two queen beds at booking and got one king. We were told by the hotel they could move us the next day and they gave us a rollaway bed. We ended up staying in that room since it worked for the 3 of us. I was told by the hotel I had to request the high floor room through Funjet two weeks before we arrived. I did so and we were put on the 5th floor which was perfect. I was kept updated on airline time and flight # changes, and seat assignment changes. When I have used other online booking websites I only found changes out by checking my flights myself. Funjet used Lomas for the hotel transfers and they were great. We left from the airport promptly and were picked up on time for our return flight. I will use Funjet again for my future trips. They delivered as promised.
We booked an all-inclusive trip to Aruba with a Travel Agent and Funjet was the third party to the connection. Arriving to the resort we were given a king size bed... granted that we had booked in July of 2014. While trying to explain to the staff that we paid for a double bed room, we were told that they did not have a double bed room. I really do not get this Funjet. You told us when we paid for the trip that there were double bed rooms left. We agreed to the paying for a double bed and that is what we expected upon arrival. I paid for my trip and wanted to enjoy my time.
The hotel felt that by adding a "cot" as it looked to be would make us happy. Well... guess what Funjet! I am very disappointed in your company ways of doing things. I do not see that as good customer service for anyone. Then they would not respond to my email... now I am really upset. I would not tell anyone to use your company for their vacation. I do not find you reliable or honest about working for your customers.
June 2015 my boyfriend and I were heading to Jamaica. I don't fly much so I didn't know that we had to be at the airport 2 hours ahead of time to get our boarding passes. So our flight was at 12:30 and it was approximately 11:18 and we had to stand in this long line. By the time we got to the front it was 12:10. The lady told us that because we booked through Funjet they could not reassign our tickets for another flight. She suggested that I call Funjet.
So I called and was on hold for a total of 1 hour and 8 mins. Once the lady got on the phone she basically told me that the only thing they could do was issue me a flight but I would have to pay an extra $2700 for a next day flight. Of course that was not going to happen. So she told me "Well we can refund some of your money." But this refund is only good for a Delta flight through Funjet. Once it has been booked a rebooking fee of $200 per ticket will be applied. So you can reissue me a ticket but you can charge a rebooking fee. So bottom line is we didn't go to Jamaica. I lost money not only for the flight but through accommodations as well. Once I use this credit Funjet can go and play in traffic. But you live and you learn. Funjet is not the route to take especially if a problem arises because your next problem will be an empty pocket!
I was looking to book a trip for our group of 7 to go to Cancun for the Xmas holiday with Funjet upon recommendation of a friend. On the phone call with the agent, I told them where we were looking to stay but they gave me a couple of spots to consider and to our delight we found one that was more ideal. They didn't have the cheapest prices for what we wanted but when I found a better deal while browsing, the agent found the same deal and did a price match. We stayed at Beach Palace and had an awesome experience. Also, when I had to change the flight for one of my passengers because of a job emergency, they were able to get that sorted out for us. And for some reason the price of the flight even after using the credit was still close to or even cheaper than the one we booked months before. I also added 2 other guests later. We had a great time and we're very happy with our customer service experience.
We booked our trip to from Houston, Texas to Cozumel, Mexico through Funjet. I called Funjet 2 weeks before our departure to find put more information regarding our checked luggage because what I was originally told was not matching up with the online information from the airliner. I was told multiple times during our call that each flier got one FREE checked bag and one carry-on. Fast forward to May 7th at 4 am and guess what we had to pay! 6 passengers x $25.00 ea.= $150.00 BOTH WAYS... so we paid the $150 going there and the $150 coming back... When I called Funjet from the airport that morning I was told "sorry you were misinformed." Nope I call that being lied to! Upon arrival at the resort everything was wonderful UNTIL we began booking our excursions using our resort credit.
I had spent weeks making a very detailed excursion itinerary... I search countless websites for the breakdown of resort credits and NEVER once found anything about the excursions only being offered on certain days (mainly because I believe they change the days based on your stay so they don't have to pay for the excursions.) Needless to say all of the "good" excursions were on days that we would not be at the resort (the LAST May 7th excursion left an hour before check in and would not go again until the following Thursday 2 hours AFTER check out). Ridiculous.
So I said "okay forget the excursions we will cover the ones that were really important to us out of our own pocket, but we would like our tickets to PlayaMia water park..." Except now we were told they did not affiliate with PlayaMia anymore so we would not get our tickets EVEN THOUGH I used my cell phone and pulled up the HOTELS Web page and walked the Guest Services representative step by step on the location of the PlayaMia information. I was still told "too bad". At this point I wanted to call Funjet and switch resorts but off course the 1-866 number Funjet provided me with I could not call without the hotel charging me $2.35/min... Never once did Funjet nor did the resort tell me there was a Funjet representative at the resort or a local Mexico number I could call them!
Next was the food... we are the same bland restaurant everyday because the other two restaurants that were supposed to be open for lunches never were and the staff acted like they had no idea what I was talking about when we asked them. Then one of us "lost" the all inclusive bracelet and when she asked the front desk about it she was told it would be almost $400 dollars to replace it or she would need to leave the resort... We decide to get back in the rental car and backtrack and by the grace of God we FOUND IT... Guess what... She didn't "lose" it simply fell off her arm because it was not fasten right. When we return to the resort from backtracking for the FIRST TIME IN 2 DAY we were being hounded for our bracelets...
When she told them it was in her purse they insisted on "escorting" her to the front desk... When she showed them what happened they were like "Oh yes sorry we discussed it after you guys left and we were going to get you another one at no charge." ummm NO YOU WEREN'T that is why you were hounding ONLY our group. So frustrating. Then when we left for good and got to the airport that was a joke! The staff was so rude and the airport was the worst! After boarding our plane (1 1/2 hours late) we sat stuck on the tarmac for 3 hours... So our flight left 4 hours late and made us missed our connecting flight from DFW to IAH and go figure it was the LAST FLIGHT of the night!!!
Needless to say we ended up having to rent a car for $300 to drive to Houston because when I called Funjet they could not help us... Stuck in a random airport with no support from our travel agency... Our only options were to sleep in the airport and catch the next flight (had to be home that morning for our kids) NOT AN OPTION... so we had no choice but to drive it in... Seriously this had to be the WORST TRIP of my life!!! Called Funjet today to get our money back for checked baggage, airplane ticket for flight that was missed due to no fault of our own, and some type of reimbursement for our RUINED trip that we were lied to about damn near EVERYTHING!!!
Just cancelled my trip to Mexico. I've used Funjet for each trip to the Riviera Maya, this would have been the 5th time there. In the two months since I booked my trip, the hotel changed the prices of the rooms and now one of the excursions is not included anymore. They would not honor it and wanted me to pay an additional $750! So glad I purchased trip insurance! I am losing $300, but it is worth it so that they NEVER see any of my money ever again. It is the principle and not necessarily the money. Don't use them!!
I recently booked a vacation from Milwaukee to Cancun. One of our travelers needed to cancel due to surgery so we called 8 days prior to departure (Friday) - according to my math (Leaving the following Friday). Talked to the Funjet Rep about our options as we hoped to find a replacement traveler. They said no problem, just call at least 1 day prior to departure - additional fees would be $250 plus whatever difference (increase there might be in price of the trip). So we looked for a replacement traveler over the weekend and couldn't find one.
Called Funjet Monday to tell them we don't have a new traveler - but now they said we are inside the 7 days and that they could no longer refund us anything. Now that's a douche bag move if I've ever seen one! I feel as though I was lied to by the Rep - or perhaps just selectively given the information necessary to push me into the "no refund window". I can only imagine that they sell thousands of these vacations to each of the hotels and airline each year. Apparently there is no wiggle room with the refunds. I'll book all of my next 50 or so vacations through another online vendor and make sure I get my money's worth when I get to the resort.
I bought a vacation package on May 19th from Funjet Vacations including flight tickets and hotel in Paris. But on the departing day at the airport, I found out that my reservation was canceled. I, with my two children, had to purchase new tickets and book hotel at airport, and waited for hours to take next flight. It was a huge financial loss and emotional stress! Here are the details of what happened:
Funjet vacation's term and conditions says full payment is required 46 days before travel, and the emails also said final payment is due July 5th. However Funjet didn't charge me although they have my credit card on file, and they didn't say that I need to call back to make payment either. I contacted Funjet on 6/30, 7/9, 7/14, 8/3 and other times for making changes and confirmation. None of the representatives, whom I spoke to, told me about my past due payment. After the final payment due date was passed, I talked to the hotel and my reservation was still good, and again I talked to Funjet, and no representative told me about the past due payment either.
Funjet canceled my reservation on August 8th without me knowing it! I found out about the cancellation of the reservation at the airport two hours before the departure. I was with my two children, planned to fly from Newark to Paris. I had to purchase the airline tickets at the airport, and paid high price. I also had to make new hotel reservation, paid much more but still didn't get enough room for 4 people where my original reservation had. It was such an emotional stress! I contacted Funjet right after I found my reservation was canceled, and asked them to rebook my flight. Funjet took 2 hours, and they were working really slow and I was put on hold many times, and which caused me missing the original flight. Then Funjet asked to make reservation with airport, and my kids and I have to wait for hours to catch the next flight.
The good. Funjet is good for those who want to take a nice vacation, but can't afford to pay for it all at once. Funjet allows you to put at least $150 down on a vacation typically over $500 per person and pay on it up until 45-60 days prior to departure. I typically travel as a non-revenue because my husband works for a major airline. But, being that this particular trip was for 6 members of my immediate family as well as 3 friends, it would have been difficult to travel standby, so we decided to just pay for airfare as well as regular room rates. If you do not have it paid off or expect to have the balance paid off by the due date, all you have to do is call Funjet and let them know. Best to pay what you can until you are able to pay it off.
The downfall is that you need to have all of your ducks in a row such as passports, etc. if you are going out of the country. Read and UNDERSTAND the cancellation policy. If you cancel, Funjet will keep ALL of your money for whatever fees they charge. I booked a family of 6 for a trip and had to cancel one of my daughters the day before our trip because her passport did not come in. I paid $1200 per person for a 5-night trip to Grand Bahia Resort in Jamaica to include round trip airfare. We are only getting about $175 back and that is in airfare credit to be used with Funjet. When I spoke to the resort, they stated that they would have just charged for two nights. Funjet is a rip-off when it comes to cancellations. Beware of cancellations. Would I use them again? Maybe as long as I am definite about the trip and all my ducks are lined up in a row.
I chose a trip to Cancun, Mexico during Valentine. My wife has cancer. I filled out the form online and chose the round trip option from airport to hotel. We get to Cancun and Fun jets partner Lomas Transportation did not have us listed. In my itinerary, it told us to bypass the timeshare people and proceed outside to the transportation representative in a teal shirt and white pants. We were not listed. They called their company and we were not listed. At this point we just wanted to get to the hotel. A Lomas representative pointed us to other transportation where they charged us $60.00 to the hotel. We found out later that the normal charge for such transportation by taxi is $25.00. This was truly a scam. Then we had the return ride to the airport from the hotel and had to pay an additional $25.00. I feel that Fun Jet owes us no less that $85.00 in refund. They could add an additional $100 to that refund for the anguish caused during this time in our lives.
Beware of fishing scam! I searched for a vacation on the Funjet website and I was very happy with dates, airline choice, departure time, arrival time and mostly the price until I got an error message that said this: "Alert. We apologize but the hotel selected is unable to validate the number of passengers to the room occupancy limit. Please select an alternate hotel, revise your search request, or complete a multi-room booking for this party size." Mind you, I had 1 room with 2 adults only! I refreshed the page few times, I got same options to choose and I got excited until I got to the point where I needed to continue with booking the vacation and I got same "Alert" again... then I decided to contact the agency and ask them for help.
The agent on the phone went through the same steps as me and she got the same "Alert" message too. She put me on hold for about 10 minutes because she needed help from her office. When she came back, she told me that if I wanted to continue booking same vacation I either had to change the airline (which changed the time and that doesn't work for me) or still book the same vacation but for about $700 dollars more! When I asked why can't I get the same price that I keep getting online, she replied that there wasn't enough seats available, there was only one seat with that price. When I asked why the same airline, same time, same seats are available but for much more money, she said that I wouldn't understand if she tried to explain. I am very disappointed.
I feel like they are offering/advertising different prices until you reach the point where you want to continue with booking then you get the very high price or the low price that was available does not have an option to continue with booking! I call this a fishing scam, they just try to lure you in. Also, in the past I had a different experience with them, when I tried to book a vacation, luckily my husband saw the fine print that the room that I picked was not available for the date that I picked and the check in date was the next day! I was so shocked that if we didn't catch that what would we have done when we got there?! They price you the airline fare for the dates that you want to leave and get back but the hotel gets booked for the next day! Please be very careful if you ever decide to book through them!
Once getting back from Mexico, they told us it would be a 4-8 weeks investigation for a refund. They said they couldn't give us it, because there were recommendation cards filled out by the staff that forged our names and had nothing but good things to say! I am trying to pursue legal steps moving forward for some of the incidents as well down there. Nothing was included that was supposed to be... never good through Funjets.
Long story short...FunJet set us up on the worst vacation at the worst resort my wife and I have ever been to (and we're not picky). From the wrong room that was 3 blocks away from the beach after paying for beach view, to a broken a/c, broken fridge, broken toilet, "marble" that was falling off the walls, stained furniture, a leak in the ceiling, a shower that flooded and blinds that were broken, to blinds that were broken and did not open, to a rude staff at the hotel, to wait staff that hissed and meowed at you, to food that was so raw it had blood running through it... this was the worst. The company did not help us at all while at the resort and is refusing to compensate us outside of the cost of hotel room only for 2 nights. That's an insult. In our correspondence, they've accepted that they messed up and they know it was the trip from h*ll. They refuse to make it right and this is going on 120+ days of corresponding with them. They do not respond in a timely manner and are as incompetent, rude and as much help as the staff at the hotel. I will continue to pursue my refund that is due to me through all means necessary...including legal action. DO NOT book through this company.
Do NOT book through Funjet. I booked a hotel (Luxor Las Vegas Sept 12-16,2013). On Sept 10, my friend backed out. So I called Funjet to cancel. They said I would be charged a one night penalty since it was after 3pm which is check in time. They were saying it has to be at least 48 hours to not be charged. But Luxor said I had until midnight to cancel and the Funjet fine print said that the cancellation policy is based on the hotel, which means I cancelled in enough time!!!! But the travel agent didn't want to lose her commission (I guess) so she gave us a hard time. So after 2 hours of being put on hold, talking to different departments, Funjet agreed to give us a refund but it would take up to 21 business days.
So 21 days later, I check my account and I only received a partial refund. Funjet claimed it was because of a one day penalty. They said they would email Luxor to find out if a 1 day penalty was charged. I personally called Luxor. They said that they are not sure why Funjet is emailing them because it's easy for emails to go unnoticed and more importantly, they DID not charge a 1 day penalty. I call Funjet back with facts, names, dates and phone numbers and they finally agreed to give me my money back but it's going to be another 7-14 business days. Luxor hotel was willing to back me up on this. They were very nice! I can't believe Funjet attempted to pocket the rest of my money. I didn't get an apology or explanation on how they messed up. That entire process was a 4-hour ordeal. Funjet vacations are a bunch of scam artists and I wouldn't recommend them to my WORST enemy!!
I've written a complaint and haven't heard a word with regards to the disgusting hotel in Cancun, The Krystal. What a horrible experience. I have written all information and included all res. #. I wish someone would contact me regarding this matter.
Funjet Company Profile
- Company Name: