Funjet Reviews

I booked a birthday family trip through Funjet with insurance and had to cancel 8 months prior to departure date due to back surgery with complications. I am still being actively treated for blood clots with Orudis and not able to fly. It took 6 months to get correct voucher after numerous attempts and incorrect info on their part and I have been trying to contact this agency for two months to resolve this issue. I have called numerous times but the hold for service has exceeded 30-45 minutes followed by disconnections. I need this issue resolved because I will lose my money by December 12, 2026. I can't find a location to handle this problem in person so I'm at a loss as to what to do. This is my first time using this or any agency as I always book my flight and hotel but the family decided to book so that we would all remain together during this trip. Never again!

We had to cancel our trip due to unforeseen circumstances and an unexpected vascular surgery. We were in contact with Funjet two months prior to the expiration of our travel credit and asked for an extension for 6 more months. Over the phone Funjet told us that it would not be a problem to extend the credit and needed us to provide documentation from the Surgeon. After they received the documentation they emailed us saying that we needed to book another trip and then the credit would be extended. We did not book immediately, as my husband had not been cleared to fly from the Surgeon yet, and we had until April. I got online to book our future trip for 1 week from today and the credit did not work.

I booked through a travel agent and cancelled (with total protection plan) 2 1/2 weeks before travel date. My agent has told me approximately 30 days for refund. I also called Funjet and they said the same thing, but when I stated a paper check could be mailed to me in less time, she said it “could” be less than 30 days. It’s been 28 days and still waiting. This is ridiculous. Now I’m worried because I see others have taken even longer than 30 days.

I was unable to go on my trip due to unexpected shoulder surgery. I purchased the travel insurance. I contacted the travel agent Jenny **. She said because I waited two months before the trip to cancel I would only get a credit. Like I decided to get a new shoulder for trip. She isn’t repent calls, the worse agent I have ever used. It was a girls' trip and the girl that planned it picked her, BIG MISTAKE. No customer service at all. I contacted Funjet and they didn’t care either. I would never book another trip with Jenny ** or Funjet. Be aware travel insurance with them is a scam. They are the most uncooperative people I have ever dealt with. Beware!

I have been on hold for 1 hour and 30 minutes with no answer yet. I still do not know my flight information at all. Expedia chose Funjet to provide my flight and this is a big mess. Expedia just keeps telling me that my flight is Funjet. They are NOT an airline!

Worst experience ever. They are deceptive in their practices. Their prices are significantly higher than other travel sites or booking through the resorts directly. Booked resort and flights separately/ months apart then it was put as a package without my knowledge or consent. Tried to cancel just the room and I was told I cannot have to cancel everything. These people are trying to unnecessarily stress a bride. I don't want a travel credit I have insurance. I want all my money paid back and I will NEVER BOOK WITH FUNJET.

Terrible experience!!!! I purchased a trip for my family with small children, through this company, and it was a complete scam. Specifically, Valentina **, who handled our booking, lied to us. She promised a five-star all-inclusive hotel that she claimed to have visited herself, boasting about its amazing service. However, we ended up in a terrible resort that I would barely rate two stars. There was no buffet, and we had to spend hours in line at the few available restaurants just to get lunch and dinner for our children. It was a horrific experience.

Booked a package resort and flight to Punta Cana 5 months out. The last few weeks I was preparing everything and filling out my E-Ticket to enter the Dom Rep. When looking things over I found out my resort (Jewel Palm Beach) had been purchased by another company and closed. I cancelled my booking and the cost of the resort was refunded. The flights however was not refunded ($986). Was told that was non refundable because it wasn't cancelled 30 prior to the departure date. Was on hold with them for 5 hrs trying to talk with the supervisor. At hour 5 I was hung up on. Worst experience I've ever had. 1/2 a star, would NEVER recommend.

Stay away from this company! They’re a bunch of scammers and liars. What they offer on your confirmation is not what you get when you get to the resort your resort is even worse at Customer Service especially the one we’re at currently ruined our whole vacation to the tune of almost $10,000 save your money.