Funjet

Now I’m behind on my rent, property manager threatening eviction, my lights are getting cut off, and I have negative -$1000 in my bank account. I reached out to the travelers insurance company they work with and they told me that even with the best plan, financial hardship (which is what they considered my engine going out on my car as) is not covered whatsoever and in return I can only get travel vouchers. I can’t even get a percentage of my money back. What is the point of travel vouchers when I can no longer afford to travel?! This is the first time I’ve ever used a travel agent and it was the absolute worst experience I’ve ever had in my life. It’s just caused me to become deeper in debt with no one who even wants to purchase my trip and pay the remaining balance. I would not recommend this company or any of its agents to anyone.

The rep tried contacting someone with 3 different smart phones on hold with them. He emailed them with no response. We got there at 2 pm and at 8 30 we finally were asked to swipe our credit card for $500 to get a room for the night and they would give us a voucher when things got straightened out. We left our house at 3 am that day. We hadn't eaten since. Because we didnt have a bracelet for the resort we couldn't get food or water. When we finally got a room after sailing our card for $500 we walked (still have all our luggage) for NJ probably a half mile to our room.

The key they gave us wouldn't work. I sat in the hallway in a different country and cried while my husband went back again to get another key. They left me stranded in a different country and DIDNT CARE. Nobody from the hotel cared. Nobody from Funjet cared. The hotel told us if er didnt get the issue resolved before noon the next day they would charge our card again. We wasted a day and a half trying to get a hold of anyone from Funjet. Ruined our vacation and still nobody cares.

When Funjet sent over the updated dates, they only had the rooms for 3 nights!!! It took over an hour to get checked in on that night because the email they sent the hotel had the wrong information. Then on our last day there, we were informed that the second room, the room that the other two checked into the following day was only booked 3 nights. The hotel clearly had all our information showing we paid for 4 nights in advance for both rooms, they had an email that stated the new check-in date was moved over a day. But Funjet was refusing to send an email stating the checkout date was moved over.

Our hotel (bless them for working so hard for us) kept explaining that we only used ONE room the first night and that the second room had only been used three nights. We paid for four nights, how freaking hard is that!?? We had the first room an extra night and we paid for that in person. They had no problem with that room. Funjet was trying to say that since one room had been checked in on the expected arrival date and a second person arrived in the early morning that we used two rooms. WE DID NOT, the second person went into the room that was already attended and our hotel repeatedly told them, no we only used one room the first night.

Let me tell you this was a nightmare! Our hotel was at the mercy of Funjet as they were a third party that was paying the hotel (with the money we already paid Funjet). Finally, after another at the hotel made numerous calls and was transfer 4 times, they sent over the email with the corrected check out date. NO company should be able to hold a person and their funds hostage like this. We were pulled off the beach on our last day of vacation (a vacation that started out as a travel nightmare) and had to argue with this company for something that was obvious, simple and should not have been an issue.

Basically, we moved our reservations over a day, check-in and check-out for both rooms. We paid for an extra day for one room, which we checked into the day before the new reservation date. ONE room, one day extra. Our hotel told them this. That should have been the end of it, they should have corrected their email and dates right away. They did not. They were rude, greedy and disorganized. They held us and our vacation hostage. Unacceptable. They also messed up our transportation reservations, but I won't even go there. I think the above is enough for anyone to stay away from using this company. I would also say, ask your travel agent if they use them and request they do not.

So I got on the phone with Funjet and spoke to an individual who kept putting me on hold after asking him questions. He had no answers other than the fee you were charged was a fee charged by the Airline agency. I informed him and gave him specifics of what I had talked to the airline agency about and how they told me that the whole expense was reimbursed to Funjet. After getting out on hold for a third time, he came back onto the phone and told me that he cannot give me any answers without talking to the travel agent. Are you serious?! That just makes it more fishy! So now you are telling me (in hesitation) that you cannot answer my questions about MY MONEY without the travel agent? It seems very sleazy and I am very disappointed in this service.

This is someone's hard working money and I am wanting to know where the heck it is going because the airfare company does not have it but the agency is telling me they do but oh wait, we cannot talk any longer because my travel agent needs to speak for me? Something does not add up. I was going to recommend this company to more people - in fact I had two couples that were about to book for a trip in March and one in April but I cannot say I feel too confident in recommending anymore.

Next, he stated the earliest he could get me home was a delta flight the next day at 1645 pm arriving Milwaukee at 0805 am. This would mean sitting at the airport and missing work. He insisted this was the earliest he could get me home. As we were walking past the Delta counter we noticed they had a flight out that night and they had seats. We again contacted Funjet and after being on hold again he got us on that flight. This meant a 10 hour layover in Seattle, getting home to Milwaukee at 2305 and being at work at 0630 am the next day. I contacted my travel agent who had me write a letter to Funjet. they admitted this was their mistake and apologized and offered me $100 in travel credit. Are you kidding me!!! DO NOT USE THIS COMPANY. Their mistake and my nightmare.

So long story short they basically force you to book with them again if you even want the slightest chance of seeing the other half of your money. I hadn’t even confirmed my airline tickets on the Spirit Airlines app because I hadn’t paid in the vacation full yet and they claimed that as soon as you make a deposit, you are confirming the flight. Yet I never got my airline confirmation number to enter online? Hm. Anyways I suggest using Airbnb versus this junk. It’s so much cheaper to just do a flight and book a nice little house that costs 50 bucks per night. I wish I could give this place 0 stars.

After 2 days in the airport, while boarding the flight, in massive confusion, the Delta Airline sent me to the other side of the Dominican Republic. I had to then, find my way across the country with an old fashioned map because I had no cell phone service. It was dangerous and I was extremely frightened and angry. At any rate, I made it to Punta Cana which was my destination. I missed 2 days of my vacation. When it was time to leave, I waited for my shuttle service that I had paid for and no shuttle came. I then had to spend more money for yet another taxi.

I emailed their customer service along with the travel agent who I used to book the trip not only to tell them about my trip but to inquire why the shuttle I paid for was not there to bring me back to the airport at the end of the trip (which was paid for and unchanged), and if I could be refunded for the shuttle. I was told no. Then I was told that thousands of people missed their flights. Other people on the same trip who had found other means of travel to get there called and I did not call FUNJET to tell them my schedule changed.

I definitely called the travel agent and told her my flight was cancelled and I was trying to find a way there but I also do not appreciate being told I did not call to change my shuttle service!!! Um, I landed in the wrong part of the COUNTRY, no cell phone service and had to find a way to get across the country without a phone. I was concerned with my SAFETY and my lack of ability to speak the language so NO, I did not stop to find a pay phone to call FUNJET about my shuttle service!!!

I did not appreciate being told that and I feel like I used this company for this trip. I could have used another company. I paid a lot of money. AND I WAS THERE for my return shuttle trip. I only asked to be refunded for the shuttle. I think it is remarkably horrible that this company, after everything I went through, losing 2 days of my vacation and that money is gone. Customer service means nothing to their people??? I was there for my scheduled shuttle ride and I would like to be refunded for that. I lost hundreds of dollars to no fault of my own. Their million dollar company can't refund a shuttle ride??? I am disgusted. And I think everyone should know.

Funjet clearly is deceiving consumers by not adequately warn them about their non-refundable policy during booking process and cancellation process. Their so called 'Bills of Rights' where their cancellation policy is located is nice and neatly hiding on the very bottom of their website. I am sure they probably re-sold my vacation package to someone else and I am out $856 for no reason at all.

When we arrived at the hotel they were very rude, told us to go to the travel agent for the hotel who looked at us and said "I am not here for you, see your representative for Apple Funjet." The representative had left for the day so the staff from Expedia called him back. I showed him my email for the ocean view room paid in full. The hotel did not believe this and wanted email from Fox travel. After over 4 hrs we were finally given a room only to be told very rudely by the front desk that we only had this room for that night as we had not paid for ocean view.

The next day I received a call from our representative that unless I produced another receipt we would have to move out. Now I spent another 3 hrs working on this. Finally got a hold of our travel agent who was "oh I don't know why I entered in the correct information." Per the documents SHE HAD NOT. It was HER MISTAKE. Then had money, ring, and medicine stolen from our room. We went to the front desk to report it not once but twice and were looked at like we were lying.

Upon arriving - no room upgrade that I could tell... Only by considering that our room was nothing special. If there are worse rooms - then you should definitely avoid this place. The "fruit basket" consisted of 2 apples, an aging plum and a banana - Saran wrapped to a small plate. The "champagne"... Well if I want to get technical - it wasn't from France so it shouldn't be called champagne. It was some cheap local brand (which was also the brand used for their brunch 'champagne' and mimosas). Nothing special or upgraded about it.

Separately, their local travel agency in Cancun "Lomas Travel" is terrible. After clearing customs in Cancun, you are directed to a staging area where Lomas has ~1/2 dozen shuttles coming and going at any time. My wife and I Sat for about an hour (while a hundred or more people came and went) before getting assigned to one. When we finally were assigned a shuttle, we were the last stop (of 4) on a one-hour+ trip. I understand the concept of consolidating destinations... but considering we were the furthest out and had to stop a few times along the way... we could have easily gone on any of the previous shuttles. We had pre-paid for the transport. The organization of it all is a mess.

We opted to book a snorkeling day through Lomas at the hotel. No big issues in booking the excursion. However, the day of the excursion, the seas were choppy and we asked the local guides if it was worth going out or if we could reschedule. Nope - we "HAD" to go on that trip or we lost our money ($135 for the both of us). I ended up getting sea-sick from the choppy water (along with 1/2 dozen other people) and for the two snorkel locations they chose - visibility was virtually nothing since the water was so rough and kicking up the sea floor. (This is in addition to the 1/2 hour of torrential rain that occurred during the excursion). Refund? Nope.

I wouldn't even normally complain about this except for the fact that we asked before about changing the reservation. If there had at least been flexibility in that - then I can understand a little more of the luck factor of whether you have a good trip or not. But the fact that my wife and I (who are NOT meteorologists) were able to recognize the poor conditions and they did not give us any options... Terrible.

Finally, our return flight to the states was scheduled at roughly 7 am. The hotel is about ~one hour from the airport - and my options were to take a 3:52 am or a 4:52 am shuttle. Considering my ride in and the poor customer service during the snorkeling... I opted for the 3:52. (Why the _:_2... I have no idea.) Anyway, as I predicted - the shuttle did not arrive until about 4:25 am - after several calls to the 24-hour line of Lomas. (Thankfully, they answered.) Overall, what was supposed to be our honeymoon was more of a laborious pain-in-the-butt. I highly recommend avoiding FunJet / Lomas Travel if you are heading to the Mexican riviera.

We were told the local representatives were contacted about our problem and would reach out to us to help us get better rooms and find some compensation for our troubles. Nothing could have been further from the truth. They never contacted us. When we contacted them, they continually treated us rudely and made excuse after excuse. They wasted our vacation time. They did not compensate us in any way, did not apologize and showed no concern whatsoever for our problems. I have never had a problem like this with any other booking, whether using Expedia or Cheapcaribbean or any other agency. I will never use them again and strongly discourage anyone else from using them.

Our flight was at 3:25. We got there at 1:20. We were told the flight was delayed an hour. We proceeded to go to the gates. Our boarding pass said gate 5. They had a screen where all the departing flights were posted. All it said was departure time and delayed or on time. This section of the airport was an open area, where you could see and hear the plane engines all the time. All of this combined with the noise of travelers, the fans and wind make it impossible to hear a word of what they said on the intercoms. My friend asked 3 times if the plane in gate 1 was our plane, since it was a Sun Country one. Employees at that counter said no 3 times. She decided to go ask at gate 5, where there was no Sun Country plane. The workers there said the plane at gate 1 was our plane and it was leaving.

We supposed to had just boarded this plane and hoped that was the right one. There were no one calling to board the plane and the monitor where all flights were listed never said "boarding". There were no signs in gate 1 either. They said we were called. So, we had to go talk to Funjet people, where they did not do much. They called someone, and told us, it was our fault, no flights until Monday, this was on a Saturday, and we had to pay $125 fee to get a Monday flight. We had to booked a hotel $142 a night, pay taxi $40 and get another ticket to flight the next day with American Airlines $400. Funjet did not do anything to help us, even knowing the airport is a primitive one. I was not expecting this. I will not travel again to Punta Cana not use Funjet. Is a very bad company and does not care about customer satisfaction.

I had 12 clients going on a trip to Santa Domingo. Everything was smooth until I had to drop one of the passengers from the reservation. It took 2 1/2 weeks to get it resolved. My client wound up having to pay $400 additional to get the matter resolved but mind you, they made over $6000 off of those 11 passengers that I as a agent brought to FUNJET. Thanks to Funjet, I lost my clients due to inaccurate information, documentation, etc. I lost my COMMISSION to keep my customers happy and FUNJET basically tried to make me look like an incompetent agent and I'm pissed. I will NEVER book another vacation package through them as long as I'm an agent. Delta Vacations will be getting ALL of my business.

She was supposed to set up a Groups Your Way code for me to give my guests which she did not do. I found out 15 days later by me having to call the Groups department myself. Katie advised it took a while to complete and a rep from the groups department told me it take up to 8 business hours. If she's too busy or can't handle the work maybe Funjet shouldn't give her as many responsibilities. I'm very disappointed with the service from Funjet and maybe all the rejection letters was a blessing because clearly Funjet employees don't have the same work values and ethic as I have. I will not be using them for not only my wedding but future travel.

For example: In my case, two days after booking I found the same room $150 cheaper per night elsewhere. Would Funjet match it? No. Could I get my deposit back once I cancel? No. Though called a deposit at checkout, it's actually a $50 per person fee. Their claim is that if you purchase their $59 per person "all in one travel protection" it will protect clients from penalties and fees. However, the logic is flawed at the "deposit" stage when you're in $50 per person. Could I get my $100 back? Sure, now that you've paid us $118! In my initial conversation with a customer service rep I was told that they couldn't match the price because the difference was just too great. In a follow-up email with customer service all kinds of rules were cited and cross-referenced: they could only price match within 24 hours, or only with the travel protection -- I should have paid them $218 so I could have gotten $100 back...

To sum up, I booked a hotel on their site and owed them $100 for something almost every other site does for free. It's confusing, it's in 6 pt. type and they say it's in their "Bill of Rights." My point is that instead of putting in a disingenuous "Bill of Rights" that implies consumer rights at checkout, be fair to consumers and customers and put in a bullet that reads "Fees may apply to cancelled reservations." It's simple, and gives the consumer a head's up so they double-check the fee rules. It's a sad to think that Funjet makes a business practice of doing their customers a disservice. I can't imagine using them again.