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I booked a trip using Funjet and had seat assignment before I left for both departure and returning home. I got to the Honolulu airport and was informed by American Airlines my flight was cancelled the day I arrived and my seats were resold. I had paid in full before I left for my trip. I arrived at 1840 for a 2205 flight. I contacted Funjet's 24 hour customer assistance line. It was quite the headache, with much time on hold and him talking directly to American Airlines counter person and some unknown person he was talking to on his end. initially, his solution was for me to sit at the airport for 2 days, no offer of hotel. I informed him I was not sitting at the airport for 2 days.
Next, he stated the earliest he could get me home was a delta flight the next day at 1645 pm arriving Milwaukee at 0805 am. This would mean sitting at the airport and missing work. He insisted this was the earliest he could get me home. As we were walking past the Delta counter we noticed they had a flight out that night and they had seats. We again contacted Funjet and after being on hold again he got us on that flight. This meant a 10 hour layover in Seattle, getting home to Milwaukee at 2305 and being at work at 0630 am the next day. I contacted my travel agent who had me write a letter to Funjet. they admitted this was their mistake and apologized and offered me $100 in travel credit. Are you kidding me!!! DO NOT USE THIS COMPANY. Their mistake and my nightmare.
Recently used this company via my travel agent to book a 4-night stay in North Carolina. My agent did a fair job based upon what I saw booking alone. So, we decided to book. Only to find later that booking directly through the hotel would have saved over $100 for the stay. My travel agent tried to change this booking to no avail. She spoke with managers but no one budged. So I decided to contact Funjet directly. They restated that their cancellation rate is $50 per person (which includes my children). I understand being inconvenienced and having a cancellation rate, but how do you charge $50 per child??? That's ridiculous. They did not offer any alternative as well. Where is the customer service in that? I will not use this company again. I advise all to take time and book yourself. You may do much better than using a company like this.
My family and I recently went on a week long vacation to Cancun (Fiesta Americana Condesa). Funjet is a company that deals with and specializes with vacation bookings. I paid for an all inclusive vacation for 7 days and 2 of those days were not "all inclusive". Due Mexico's presidential elections, alcohol was banned for 2 days. A company who specializes in vacation bookings should be up to date with these type of issues and properly advise their client or the agent doing the booking. A lot of money was paid for a 7 day all inclusive and only got 5 days worth. I worked hard for the money spent and feel that Funjet really let me down.
We booked through Funjet in August 2017 for a destination wedding as a guest. I ended up not being able to travel due to high risk pregnancy reasons and submitted a doctor's note. Funjet told me the hotel refunded the money through them so when I'm ready I just need to book with them by March 31 2018. Contacted them in March and basically told me they never charged me. WRONG - I showed them my bank statement and basically they were like we don't know what to tell you and pretty much dodged our phone calls/emails. The agent's name is Howard ** (avoid this guy!) I'm basically out over 1K because they are unorganized and not helpful. So they basically got to keep the hotel refund and I am SOL.
Absolute garbage. Never use this site to book ANYWHERE. You will only get half of your money back because they claim you owe a airline fee and the only way to ever see that money again is to book with them again and possibly be able to use it towards a separate vacation. They don’t even guarantee you will be able to do that. The wait time is always an hour when you call to ask questions or when you need assistance.
So long story short they basically force you to book with them again if you even want the slightest chance of seeing the other half of your money. I hadn’t even confirmed my airline tickets on the Spirit Airlines app because I hadn’t paid in the vacation full yet and they claimed that as soon as you make a deposit, you are confirming the flight. Yet I never got my airline confirmation number to enter online? Hm. Anyways I suggest using Airbnb versus this junk. It’s so much cheaper to just do a flight and book a nice little house that costs 50 bucks per night. I wish I could give this place 0 stars.
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I have had 2 trips booked with them. I purchased the insurance both times. The first we had to cancel and got all our money, except the insurance, back. We just got back a week ago from our 2nd vacation and I will definitely use the company again.
This company requires full payment 65 days prior to arrival - when you're better off booking directly with the hotel to pay the day of. SHE'S NOT ACCOMMODATING - very misleading and says she will assist with upgrades and does not follow through. I'm a bride getting married in Cabo this June - and my guests received better rates/room upgrades than what this site promised. DISPLEASED and wish I would have not gotten my family/friends involved to book.
Our trip to the Big Island was a dream come true! I've used Funjet for 3 trips, and I have been quite happy with my experience. The fact that you can make payments on your trip so you won't go into debt is just awesome! A trip from Ohio to Hawaii for 4 is quite pricey. We got a discount code on our trip, anytime flight information changed, as often happens, we were notified, and when we arrived, check in went smoothly. I'll be using them again next year to plan a trip to Maui. I'm hooked on Hawaii thanks to Funjet.
I booked a vacation through this company. I was offered insurance but I was told that the insurance was in case I could not make the trip (not if the airline cancelled). The trip was my best friend's wedding so I was certain I was going unless death took me from it, whereas I would not need a refund anyway. I showed up to the airport on time for my flight. My flight was cancelled. The airline rescheduled my flight out of another airport in New York (I'm in Maryland) which was then delayed until the next day.
After 2 days in the airport, while boarding the flight, in massive confusion, the Delta Airline sent me to the other side of the Dominican Republic. I had to then, find my way across the country with an old fashioned map because I had no cell phone service. It was dangerous and I was extremely frightened and angry. At any rate, I made it to Punta Cana which was my destination. I missed 2 days of my vacation. When it was time to leave, I waited for my shuttle service that I had paid for and no shuttle came. I then had to spend more money for yet another taxi.
I emailed their customer service along with the travel agent who I used to book the trip not only to tell them about my trip but to inquire why the shuttle I paid for was not there to bring me back to the airport at the end of the trip (which was paid for and unchanged), and if I could be refunded for the shuttle. I was told no. Then I was told that thousands of people missed their flights. Other people on the same trip who had found other means of travel to get there called and I did not call FUNJET to tell them my schedule changed.
I definitely called the travel agent and told her my flight was cancelled and I was trying to find a way there but I also do not appreciate being told I did not call to change my shuttle service!!! Um, I landed in the wrong part of the COUNTRY, no cell phone service and had to find a way to get across the country without a phone. I was concerned with my SAFETY and my lack of ability to speak the language so NO, I did not stop to find a pay phone to call FUNJET about my shuttle service!!!
I did not appreciate being told that and I feel like I used this company for this trip. I could have used another company. I paid a lot of money. AND I WAS THERE for my return shuttle trip. I only asked to be refunded for the shuttle. I think it is remarkably horrible that this company, after everything I went through, losing 2 days of my vacation and that money is gone. Customer service means nothing to their people??? I was there for my scheduled shuttle ride and I would like to be refunded for that. I lost hundreds of dollars to no fault of my own. Their million dollar company can't refund a shuttle ride??? I am disgusted. And I think everyone should know.
BE AWARE of Funjet Vacation refund policy. Book a Las Vegas package through Funjet Vacation from 2/2/2017 to 2/4/2017 on 1/29/2017. On 1/31/2017, I decided to cancel my trip via their website due to illness. During the cancellation process, I was never prompt that the cancellation is nonrefundable. I learned of it after I decided to call their 800 customer support number. It took 15 minutes to finally spoke to someone who is clearly rude and uninterested in helping anyone who want to cancel trip. I was told that since the departure date is less than 7 days away, therefore, I was not entitle to any refund. When I decided to reverse my cancellation and I was told it can't be reverse either!
Funjet clearly is deceiving consumers by not adequately warn them about their non-refundable policy during booking process and cancellation process. Their so called 'Bills of Rights' where their cancellation policy is located is nice and neatly hiding on the very bottom of their website. I am sure they probably re-sold my vacation package to someone else and I am out $856 for no reason at all.
I searched numerous websites and called several travel agents, and no one could beat this website. I booked our honeymoon through them, and had several questions after booking it because my husband and I had never traveled out of the USA. Someone emailed me back within a few hours of every email. As soon we arrived at the airport someone was waiting to take us to our hotel, and someone was always at our hotel that represented the company. Anytime we had questions we just went to them, and they answered it for us. We ONLY booked our hotel through them, we didn't book our flight and hotel. I would recommend doing this. It was just easier to deal with your flights yourself, that way if anything changes they contact you ASAP instead of the travel agent. I highly recommend them, and we are already looking to see where we are going next. We will use them again!
Description: Junior Suite Oceanview All Inclusive at the Riu Palace Pacifico in PUERTO VALLARTA flying American Airlines. I called to make the final payment and our travel agent says "oh your flights have been changed to 2 layovers or fly out of Chicago." It sounded like she had no intention of calling us to let us know of the flight issues. I told her "no I am only flying out of Milwaukee." Told her to find a flight. She booked us on South West. I then called to add my son to our room. She not only got his airline wrong that I had emailed her the information twice but also changed our hotel information to a Room Type: Junior Suite.
When we arrived at the hotel they were very rude, told us to go to the travel agent for the hotel who looked at us and said "I am not here for you, see your representative for Apple Funjet." The representative had left for the day so the staff from Expedia called him back. I showed him my email for the ocean view room paid in full. The hotel did not believe this and wanted email from Fox travel. After over 4 hrs we were finally given a room only to be told very rudely by the front desk that we only had this room for that night as we had not paid for ocean view.
The next day I received a call from our representative that unless I produced another receipt we would have to move out. Now I spent another 3 hrs working on this. Finally got a hold of our travel agent who was "oh I don't know why I entered in the correct information." Per the documents SHE HAD NOT. It was HER MISTAKE. Then had money, ring, and medicine stolen from our room. We went to the front desk to report it not once but twice and were looked at like we were lying.
In addition to all the other stories on here - which all sound plausible given my experience with FunJet - I'll just stick to the highlights. Their cancellation policies are ridiculous. I never had to wait long to speak to someone - but trying to get anything accomplished in a phone call often required more than one call and 15+ minutes each call. The hotel they booked us in Riviera Maya... ugh! "Sandos Caracol." Two words - bed bugs. I won't even begin to go into the nightmare this caused. They offer an "upgrade" if you are celebrating a special occasion. In my case - it was a honeymoon. The upgrade SOUNDS great! Upgraded room, fruit basket, champagne.
Upon arriving - no room upgrade that I could tell... Only by considering that our room was nothing special. If there are worse rooms - then you should definitely avoid this place. The "fruit basket" consisted of 2 apples, an aging plum and a banana - Saran wrapped to a small plate. The "champagne"... Well if I want to get technical - it wasn't from France so it shouldn't be called champagne. It was some cheap local brand (which was also the brand used for their brunch 'champagne' and mimosas). Nothing special or upgraded about it.
Separately, their local travel agency in Cancun "Lomas Travel" is terrible. After clearing customs in Cancun, you are directed to a staging area where Lomas has ~1/2 dozen shuttles coming and going at any time. My wife and I Sat for about an hour (while a hundred or more people came and went) before getting assigned to one. When we finally were assigned a shuttle, we were the last stop (of 4) on a one-hour+ trip. I understand the concept of consolidating destinations... but considering we were the furthest out and had to stop a few times along the way... we could have easily gone on any of the previous shuttles. We had pre-paid for the transport. The organization of it all is a mess.
We opted to book a snorkeling day through Lomas at the hotel. No big issues in booking the excursion. However, the day of the excursion, the seas were choppy and we asked the local guides if it was worth going out or if we could reschedule. Nope - we "HAD" to go on that trip or we lost our money ($135 for the both of us). I ended up getting sea-sick from the choppy water (along with 1/2 dozen other people) and for the two snorkel locations they chose - visibility was virtually nothing since the water was so rough and kicking up the sea floor. (This is in addition to the 1/2 hour of torrential rain that occurred during the excursion). Refund? Nope.
I wouldn't even normally complain about this except for the fact that we asked before about changing the reservation. If there had at least been flexibility in that - then I can understand a little more of the luck factor of whether you have a good trip or not. But the fact that my wife and I (who are NOT meteorologists) were able to recognize the poor conditions and they did not give us any options... Terrible.
Finally, our return flight to the states was scheduled at roughly 7 am. The hotel is about ~one hour from the airport - and my options were to take a 3:52 am or a 4:52 am shuttle. Considering my ride in and the poor customer service during the snorkeling... I opted for the 3:52. (Why the _:_2... I have no idea.) Anyway, as I predicted - the shuttle did not arrive until about 4:25 am - after several calls to the 24-hour line of Lomas. (Thankfully, they answered.) Overall, what was supposed to be our honeymoon was more of a laborious pain-in-the-butt. I highly recommend avoiding FunJet / Lomas Travel if you are heading to the Mexican riviera.
My sisters and I recently booked a trip to Mexico through a travel agent who used Funjet. I travel on a regular basis and have never had such poor service as I did with Funjet. Everything was in order with our flights and transportation to the hotel, but when we arrived at the hotel they did not have our reservation. The hotel found us rooms. However, they were unsatisfactory. I contacted the travel agent who in turn contacted Funjet.
We were told the local representatives were contacted about our problem and would reach out to us to help us get better rooms and find some compensation for our troubles. Nothing could have been further from the truth. They never contacted us. When we contacted them, they continually treated us rudely and made excuse after excuse. They wasted our vacation time. They did not compensate us in any way, did not apologize and showed no concern whatsoever for our problems. I have never had a problem like this with any other booking, whether using Expedia or Cheapcaribbean or any other agency. I will never use them again and strongly discourage anyone else from using them.
I booked a vacation package for 5 nights to Punta Cana at a Riu Palace Resort flying with Sun country. The Hotel was ranked a 4.5 stars, but it was old, smelled bad and after visiting the others sisters resorts, this one seems to be the oldest and less fancy of all of them, but the website said it was better than the other 4 RIU Resorts. Anyway, my complaints are not about the resort, even that I was expecting something more upscale for the price I paid. My nightmare started at the return time at the Punta Cana airport. I was traveling with my Indian friend, so everyone there wanted to speak Spanish to us. The employees at the airport, the section that holds the gates for: Sun Country. United, Southwest and Spirit in particular speak a very broken English and will avoid English if possible.
Our flight was at 3:25. We got there at 1:20. We were told the flight was delayed an hour. We proceeded to go to the gates. Our boarding pass said gate 5. They had a screen where all the departing flights were posted. All it said was departure time and delayed or on time. This section of the airport was an open area, where you could see and hear the plane engines all the time. All of this combined with the noise of travelers, the fans and wind make it impossible to hear a word of what they said on the intercoms. My friend asked 3 times if the plane in gate 1 was our plane, since it was a Sun Country one. Employees at that counter said no 3 times. She decided to go ask at gate 5, where there was no Sun Country plane. The workers there said the plane at gate 1 was our plane and it was leaving.
We supposed to had just boarded this plane and hoped that was the right one. There were no one calling to board the plane and the monitor where all flights were listed never said "boarding". There were no signs in gate 1 either. They said we were called. So, we had to go talk to Funjet people, where they did not do much. They called someone, and told us, it was our fault, no flights until Monday, this was on a Saturday, and we had to pay $125 fee to get a Monday flight. We had to booked a hotel $142 a night, pay taxi $40 and get another ticket to flight the next day with American Airlines $400. Funjet did not do anything to help us, even knowing the airport is a primitive one. I was not expecting this. I will not travel again to Punta Cana not use Funjet. Is a very bad company and does not care about customer satisfaction.
I am a travel agent with XStream Travel and I have never had a worse experience than I have with Funjet Vacations. First off let me start off by saying that the wait times to speak with a representative are ridiculous. One time I was on hold for over 30 minutes and if you have a problem with the reservation, get ready to spend your whole entire day with them.
I had 12 clients going on a trip to Santa Domingo. Everything was smooth until I had to drop one of the passengers from the reservation. It took 2 1/2 weeks to get it resolved. My client wound up having to pay $400 additional to get the matter resolved but mind you, they made over $6000 off of those 11 passengers that I as a agent brought to FUNJET. Thanks to Funjet, I lost my clients due to inaccurate information, documentation, etc. I lost my COMMISSION to keep my customers happy and FUNJET basically tried to make me look like an incompetent agent and I'm pissed. I will NEVER book another vacation package through them as long as I'm an agent. Delta Vacations will be getting ALL of my business.
The moment my partner and I arrived at Riu Palace resort in Punta Cana the bad experiences started! The front desk clerk was rude and irritated that we asked for more than 1 rm key. He put wrist bands on us but never explained why or how important they were. The wait staff with the exception of about 3 people were also rude, spoke zero English & completely ignored us until they wanted us to buy something they were trying to force on us or if they noticed we were willing to tip! The beds & pillows were ridiculously hard & extremely uncomfortable! We were treated like crap & we will NEVER visit a Punta Cana resort again! VERY DISAPPOINTED!
For years I've wanted to work for Funjet. I've applied to almost every position I'm qualified for and get turned down. I'm getting married in February 2017 and was working with wedding specialist Katie. Her communication skills are some of the worst. I've worked as an event planner and never in my life would I allow anyone to wait more than 24 hours for an email response. She not only didn't respond back to several emails, she didn't actually do things she said she was going to do.
She was supposed to set up a Groups Your Way code for me to give my guests which she did not do. I found out 15 days later by me having to call the Groups department myself. Katie advised it took a while to complete and a rep from the groups department told me it take up to 8 business hours. If she's too busy or can't handle the work maybe Funjet shouldn't give her as many responsibilities. I'm very disappointed with the service from Funjet and maybe all the rejection letters was a blessing because clearly Funjet employees don't have the same work values and ethic as I have. I will not be using them for not only my wedding but future travel.
I am horribly dissatisfied with my experience with Funjet. Everything that I have had to deal with has been a pain. Firstly they messed up my flight and hotel and I had to call them. I had to call them 3 different times throughout the day after they didn't call me back when they said they would. It takes 25-30 minutes for a human to pick up the phone and answer me. When someone did answer me they were terribly rude and made me highly frustrated. They just about hung up on me and I had to call again. When another person finally answered and could actually speak to me like a civilized human being she couldn't even get my confirmation paperwork because they were having internal problems. The service I received has been crap and they were the ones that were in the fault. In the end I got nothing to compensate for the emotional hassle and stressful situation I have been put through. Never again will I ever use this company.
I recently used Funjet to book a trip to Mexico for my son's wedding. I totally forgot to call back for the trip guarantee. Yesterday was the last day to enroll. I saw the reminder on my email. Late last night I tried to get through but their 24 hrs line was closed. I realize this was my fault. No excuses but I do have children, a full time job, semi invalid parents and a husband. Again my fault. When I called back this morning they wouldn't allow me to get the protection plan. It isn't that big a deal but considering we have booked 35 people through their site for this trip, I don't see where it would have made that much difference. Oh well $250.00 their loss. Work to the busy, if you want the protection plan, do it then. Heaven forbid you get busy and forget something. I won't be using them for the other six people I have to book for!!!
I wouldn't even rate this company one star. One reason the company that went thru them TraveLink LLC didn’t even offer insurance on my trip - so 2 months ahead of time when my passport didn’t show up they told me it was no refund and nothing they could do. So I asked if I could change the date. They tried to charge $400 more dollars per person claiming it was airfare. Then I called Funjet and couldn’t get a live person on the phone. Then they claimed I was a no show at the airport when I called to let them know my passport was late. They don’t even offer you rooms with airfare for $1200 a per person. I could have paid for room and board with the right travel agency.
I've been a Funjet customer for more than 10 years. They've been a fairly decent online booking portal. They claim to have representatives at the resorts they book customers at, which is supposed to further the guests' customer service experience. But my experience is that those reps don't do much other than sell you other products or (fairly often) are not on site when you do need help like a Funjet booked/paid shuttle never showing. A few weeks ago I made a simple mistake: I booked a hotel on Funjet 3 months out. And I put down a $100 deposit. Know that when you put that $100 deposit down, you'll never get it back. The geniuses at Funjet have concocted a "BILL OF RIGHTS" that you see when you check out. What the phrase "Bill of Rights" connotes in the U.S. is "rights" for the consumer. But, the "rights" are actually Funjet's circling and convoluted ways to hold onto your money.
For example: In my case, two days after booking I found the same room $150 cheaper per night elsewhere. Would Funjet match it? No. Could I get my deposit back once I cancel? No. Though called a deposit at checkout, it's actually a $50 per person fee. Their claim is that if you purchase their $59 per person "all in one travel protection" it will protect clients from penalties and fees. However, the logic is flawed at the "deposit" stage when you're in $50 per person. Could I get my $100 back? Sure, now that you've paid us $118! In my initial conversation with a customer service rep I was told that they couldn't match the price because the difference was just too great. In a follow-up email with customer service all kinds of rules were cited and cross-referenced: they could only price match within 24 hours, or only with the travel protection -- I should have paid them $218 so I could have gotten $100 back...
To sum up, I booked a hotel on their site and owed them $100 for something almost every other site does for free. It's confusing, it's in 6 pt. type and they say it's in their "Bill of Rights." My point is that instead of putting in a disingenuous "Bill of Rights" that implies consumer rights at checkout, be fair to consumers and customers and put in a bullet that reads "Fees may apply to cancelled reservations." It's simple, and gives the consumer a head's up so they double-check the fee rules. It's a sad to think that Funjet makes a business practice of doing their customers a disservice. I can't imagine using them again.
Upon arrival in Cancun, Mexico the shuttle services were awesome from the airport. We were given a booklet that said we must meet at the Phase III location for return shuttle information. We landed in Mexico Thursday August 6th. We were staying at the Oasis Cancun not the Grand Oasis which is a good twenty minute walk to get to. The Funjet people at my hotel said I must go to the Phase III location (Grand Oasis Hotel) to receive the return shuttle information. On Saturday August 8th I was at the Phase III location 10:00 a.m. The Funjet employee told me I should have been there Thursday our day of arrival. He told me to come back at 4:00 that evening and he would give me the pick up time. I walked back to Phase III and was there at 4:00. There were multiple vacation tables set up and all of them had their employees assisting people on vacation. No one was at the Funjet table.
I walked around for 10 to 15 minutes and went back. No Funjet employee but there was another couple waiting with a 4:00 appointment. No air conditioning just ceiling fans. We sat 1 hour, I ask the table next to us if he could call Funjet and see where they are. He said "no", that it was a different company than his. We sat until 5:30, I am wringing wet with sweat. I'm spending my last evening on vacation waiting on Funjet which I paid them for a service. They are not paying me to sit here and sweat like a pig, when I could be in the pool with my son and grandsons. I finally stood up and had a screaming tantrum for anyone who gave a crap to hear. All the other hotel and vacation employees had sat and watched us waiting for someone to help us. Well guess what they finally wanted to assist us in contacting Funjet. They called Funjet and the guy was right there in the building and was at our table within 3 minutes.
Upon his arrival he was rude to me and said I should have been there Thursday. This was the same employee that told me Saturday morning to come back at 4:00 Saturday evening. He gave me no paperwork which is fine and told me to be out front at 9:25 Sunday morning for the shuttle. He was still trying to reprimand me when I walked away. He never once said "oh I'm sorry, I'm 1.5 hours late and let me be nice to you". Never never again Funjet! I have used your company for over 20 years and have never been treated like a dog before.
BEWARE WHEN BOOKING HOTELS THROUGH FUNJET!! I booked 2 hotels on 5/7/15 for dates of 6/8-9/15. Funjet charged my credit card that very day. The documentation FunJet sent me states "Hotel Cancel Policy: TO AVOID BEING BILLED CANCEL BY 4:00 PM 05-JUN-15." I canceled/changed my reservation on 5/26. Funjet charged me a $50/person cancellation fee!
We used Funjet in January 2015 to book a vacation to an all-inclusive in resort Cancun in July 2015. We paid the trip off in 6 weeks but we could have taken longer. We bought their travel insurance which included a low price guarantee. The price went down $500 two weeks after we booked and we were able to get the new price when I called. When we got to Cancun were told by the Lomas rep when we booked our excursions that because we had bought the travel insurance it would also cover our excursions if we got rained out or for some reason could not go.
We asked for two queen beds at booking and got one king. We were told by the hotel they could move us the next day and they gave us a rollaway bed. We ended up staying in that room since it worked for the 3 of us. I was told by the hotel I had to request the high floor room through Funjet two weeks before we arrived. I did so and we were put on the 5th floor which was perfect. I was kept updated on airline time and flight # changes, and seat assignment changes. When I have used other online booking websites I only found changes out by checking my flights myself. Funjet used Lomas for the hotel transfers and they were great. We left from the airport promptly and were picked up on time for our return flight. I will use Funjet again for my future trips. They delivered as promised.
We booked an all-inclusive trip to Aruba with a Travel Agent and Funjet was the third party to the connection. Arriving to the resort we were given a king size bed... granted that we had booked in July of 2014. While trying to explain to the staff that we paid for a double bed room, we were told that they did not have a double bed room. I really do not get this Funjet. You told us when we paid for the trip that there were double bed rooms left. We agreed to the paying for a double bed and that is what we expected upon arrival. I paid for my trip and wanted to enjoy my time.
The hotel felt that by adding a "cot" as it looked to be would make us happy. Well... guess what Funjet! I am very disappointed in your company ways of doing things. I do not see that as good customer service for anyone. Then they would not respond to my email... now I am really upset. I would not tell anyone to use your company for their vacation. I do not find you reliable or honest about working for your customers.
June 2015 my boyfriend and I were heading to Jamaica. I don't fly much so I didn't know that we had to be at the airport 2 hours ahead of time to get our boarding passes. So our flight was at 12:30 and it was approximately 11:18 and we had to stand in this long line. By the time we got to the front it was 12:10. The lady told us that because we booked through Funjet they could not reassign our tickets for another flight. She suggested that I call Funjet.
So I called and was on hold for a total of 1 hour and 8 mins. Once the lady got on the phone she basically told me that the only thing they could do was issue me a flight but I would have to pay an extra $2700 for a next day flight. Of course that was not going to happen. So she told me "Well we can refund some of your money." But this refund is only good for a Delta flight through Funjet. Once it has been booked a rebooking fee of $200 per ticket will be applied. So you can reissue me a ticket but you can charge a rebooking fee. So bottom line is we didn't go to Jamaica. I lost money not only for the flight but through accommodations as well. Once I use this credit Funjet can go and play in traffic. But you live and you learn. Funjet is not the route to take especially if a problem arises because your next problem will be an empty pocket!
I was looking to book a trip for our group of 7 to go to Cancun for the Xmas holiday with Funjet upon recommendation of a friend. On the phone call with the agent, I told them where we were looking to stay but they gave me a couple of spots to consider and to our delight we found one that was more ideal. They didn't have the cheapest prices for what we wanted but when I found a better deal while browsing, the agent found the same deal and did a price match. We stayed at Beach Palace and had an awesome experience. Also, when I had to change the flight for one of my passengers because of a job emergency, they were able to get that sorted out for us. And for some reason the price of the flight even after using the credit was still close to or even cheaper than the one we booked months before. I also added 2 other guests later. We had a great time and we're very happy with our customer service experience.
We booked our trip to from Houston, Texas to Cozumel, Mexico through Funjet. I called Funjet 2 weeks before our departure to find put more information regarding our checked luggage because what I was originally told was not matching up with the online information from the airliner. I was told multiple times during our call that each flier got one FREE checked bag and one carry-on. Fast forward to May 7th at 4 am and guess what we had to pay! 6 passengers x $25.00 ea.= $150.00 BOTH WAYS... so we paid the $150 going there and the $150 coming back... When I called Funjet from the airport that morning I was told "sorry you were misinformed." Nope I call that being lied to! Upon arrival at the resort everything was wonderful UNTIL we began booking our excursions using our resort credit.
I had spent weeks making a very detailed excursion itinerary... I search countless websites for the breakdown of resort credits and NEVER once found anything about the excursions only being offered on certain days (mainly because I believe they change the days based on your stay so they don't have to pay for the excursions.) Needless to say all of the "good" excursions were on days that we would not be at the resort (the LAST May 7th excursion left an hour before check in and would not go again until the following Thursday 2 hours AFTER check out). Ridiculous.
So I said "okay forget the excursions we will cover the ones that were really important to us out of our own pocket, but we would like our tickets to PlayaMia water park..." Except now we were told they did not affiliate with PlayaMia anymore so we would not get our tickets EVEN THOUGH I used my cell phone and pulled up the HOTELS Web page and walked the Guest Services representative step by step on the location of the PlayaMia information. I was still told "too bad". At this point I wanted to call Funjet and switch resorts but off course the 1-866 number Funjet provided me with I could not call without the hotel charging me $2.35/min... Never once did Funjet nor did the resort tell me there was a Funjet representative at the resort or a local Mexico number I could call them!
Next was the food... we are the same bland restaurant everyday because the other two restaurants that were supposed to be open for lunches never were and the staff acted like they had no idea what I was talking about when we asked them. Then one of us "lost" the all inclusive bracelet and when she asked the front desk about it she was told it would be almost $400 dollars to replace it or she would need to leave the resort... We decide to get back in the rental car and backtrack and by the grace of God we FOUND IT... Guess what... She didn't "lose" it simply fell off her arm because it was not fasten right. When we return to the resort from backtracking for the FIRST TIME IN 2 DAY we were being hounded for our bracelets...
When she told them it was in her purse they insisted on "escorting" her to the front desk... When she showed them what happened they were like "Oh yes sorry we discussed it after you guys left and we were going to get you another one at no charge." ummm NO YOU WEREN'T that is why you were hounding ONLY our group. So frustrating. Then when we left for good and got to the airport that was a joke! The staff was so rude and the airport was the worst! After boarding our plane (1 1/2 hours late) we sat stuck on the tarmac for 3 hours... So our flight left 4 hours late and made us missed our connecting flight from DFW to IAH and go figure it was the LAST FLIGHT of the night!!!
Needless to say we ended up having to rent a car for $300 to drive to Houston because when I called Funjet they could not help us... Stuck in a random airport with no support from our travel agency... Our only options were to sleep in the airport and catch the next flight (had to be home that morning for our kids) NOT AN OPTION... so we had no choice but to drive it in... Seriously this had to be the WORST TRIP of my life!!! Called Funjet today to get our money back for checked baggage, airplane ticket for flight that was missed due to no fault of our own, and some type of reimbursement for our RUINED trip that we were lied to about damn near EVERYTHING!!!
Just cancelled my trip to Mexico. I've used Funjet for each trip to the Riviera Maya, this would have been the 5th time there. In the two months since I booked my trip, the hotel changed the prices of the rooms and now one of the excursions is not included anymore. They would not honor it and wanted me to pay an additional $750! So glad I purchased trip insurance! I am losing $300, but it is worth it so that they NEVER see any of my money ever again. It is the principle and not necessarily the money. Don't use them!!
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