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Reviewed Aug. 30, 2023
Run fast! I booked 4 tickets + hotel to Cancun in Feb 2023. First, they gave me wrong confirmation code for the airline. Confirmation codes are 6 alphanumeric characters. They gave me 8! This caused us not being able to check in online and Frontier charged us $150 for that. The second problem which is way more serious is Funjet gave us wrong departure time from Cancun. We missed the flight and had to book another flight which cost us $500. I have been emailing them for 6 months and they don't even reply! In addition to all the hassle paying $650 for their mistake is not I wanted. Stay away from them at all costs.
Reviewed July 29, 2023
I am extremely disappointed with the services provided by both Expedia and Funjet during my recent vacation booking experience. As a loyal customer of Expedia for many years, I expected a seamless and reliable vacation package, but what I got was an absolute nightmare. Firstly, without my knowledge or consent, my airplane tickets were booked through Funjet, a company I had never even heard of before. This lack of transparency and choice was frustrating and made me question Expedia's commitment to customer satisfaction.
The trouble began when Funjet informed me, a few weeks after booking the trip, that they had made changes to our flight schedule. They unilaterally moved us to a different flight that was leaving a staggering 5 hours earlier than our originally planned departure. Such a significant change in the itinerary was highly inconvenient and disrupted our entire travel plan.
Despite the inconvenience, my travel companions and I decided to adapt and make the best of the situation without lodging a formal complaint. However, the real nightmare unfolded on our journey back home. Once again, Funjet took the liberty of altering our reservation without sending any notification whatsoever. As a result, we missed the flight, and the plane left without us.
When I contacted the airline to understand what had happened, they made it clear that Funjet was responsible for changing our reservation at some point. The airline asserted that they had not moved the flight or altered our tickets in any way. This revealed the lack of accountability on the part of Funjet, leaving us stranded and in a state of utter frustration.To make matters worse, attempting to reach Funjet's customer service was an exercise in futility. It was nearly impossible to get a hold of anyone, and when I finally managed to speak with a representative, they were unhelpful and seemed disinterested in resolving the issue. Instead of offering a solution or an apology, they simply brushed me off, asking me to contact a different department each time I inquired about a resolution.
The incompetence and lack of responsibility displayed by Funjet and Expedia have left a lasting negative impression on my travel experience. Not only did I have to spend an extra night in a hotel, but I also had to purchase new tickets to return home, incurring unnecessary expenses and stress.
I strongly advise against booking with either Funjet or Expedia, as they have demonstrated a complete disregard for their customers' well-being and satisfaction. I had trusted Expedia's reputation for reliable travel services, but this experience has shattered that trust entirely. I urge fellow travelers to be cautious and consider alternative travel agencies that prioritize customer service and reliability.
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Reviewed June 19, 2023
AVOID them at all costs - if you have any issues they will not help you. They lie and say they will give you credit and give you the run around. My husband bought a trip through Expedia/Travelocity - we had to cancel and requested a refund - they told us that we could get flight credit - I was placed on hold and then they said they actually couldn't even though they usually do. Conflicting policy - I asked again and asked about cancelling - they said no refund if I cancelled. I called my card to stop the charge - then FunJet said I could have had a refund if I cancelled.
Reviewed May 24, 2023
I booked hotel and flight with Funjet, I was informed by the representative the hotel can be cancelled 7 days before arrival date without penalties. Also stated on their website, however I called to canceled one of the travel my party room due to a family emergency, and requested to use that money to upgrade the other reserved room, (not asking for a refund or credit just to apply the funds from the cancel room to upgrade reserved room to all inclusive) I was informed that I would have to pay a penalty of $200.00. Additionally room booked was not per person, yet I was charged a penalty per person.
The representative stated she would rerun my call to apply the upgrade, but instead sent an email with travel credits minus the $200 penalty for a package I tried to modify 2 weeks before arrival. I contacted the hotel and was told they refunded Funjet the full amount for the room. This company rules are vague! Please use other company. Stay away from Funjet, I’ve used other agency before, not sure why I tried them, should have checked the reviews prior to booking.
Reviewed Jan. 31, 2023
DO NOT USE FUNJET!!!! They should not be allowed to do business, as they are an unfair and shady company that is a total scam!! I had to use them to book travel arrangements for my friend's wedding near Cancun, Mexico. I got Covid and I was unable to attend the wedding. It has been a nightmare to try to get my money back. I paid an extra $150 for travel insurance, however they are telling me that it is only to receive a "credit." Why would I pay for travel insurance just to receive a credit, that makes zero sense. Best part - the "credit" expires in 1 year! WTF.
I managed to transfer my credit to the bride to help pay for her reservation because I am not going to be able to use my credit within the next year. I was only allowed to transfer the credit due to a one time exception because I gave them a bad review on social media. Come to find out, my credit was put towards a "new reservation" for the bride. She go on an additional trip that they did not apply the credit towards!!! I have been lied to over and over again from this company. You cannot trust them and they will say anything to try to unfairly keep your money. I have never been so frustrated and upset in my life.
Reviewed Jan. 18, 2023
Please whatever you do, do not book with FunJet!! I canceled my trip to Jamaica, and they tried to keep my money. When I tried to call them, they refused to talk to me and said they would only speak with my travel agent (who was also awful). I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. There is still a lump of money that they made me pay that is unaccounted for, and they refuse to give me detailed receipts of everything. Save your time, money, and energy and DO NOT book with them. They need to be investigated thoroughly. I would give them zero stars if possible.
Reviewed Dec. 21, 2022
I booked a trip and spent over $3k on it through a travel agent and ended up having to cancel due to Covid. I was issued credits from Funjet and the agent failed to tell me that they expired (why do travel credits even expire when it’s YOUR money that wasn’t used???) so when I went to book a trip only a month after the credits “expired”, I wasn’t able to. I contacted Funjet to assist me with this and to sum it up in a few words, they basically told me to take it up with the agent and that they weren’t going to help. Not accommodating or caring at ALL. Do not waste your money on this awful company.
Reviewed Oct. 12, 2022
Booked an all-inclusive vacation with Funjet to Cabo Mexico out of STL with travel insurance thru TripMate. The package included a direct chartered flight on Viva Aerobus. When we finally landed (3 hrs late) they informed us none of our luggage had arrived. They assisted with filling out claim forms and took the name of our resort and a phone number. The next day, the bags showed up for the 3 people I was traveling with. My bag never did show up and I couldn't even connect with anyone at the airline.
It has now been almost 4 months and I have been dealing with FunJet, TripMate and Viva Aerobus (who has an F rating with the BBB). I finally received a check for $143 from TripMate for reimbursement for incidentals for the "delayed" bag. I have not received a dime for my missing bag. They have all washed their hands of me and have closed the tickets and claims. This is totally unacceptable and explains why the reviews and ratings for these companies are so low.
I now have to get an attorney involved. The insurance indicated it would pay up to $1000 for the lost bag - which still doesn't cover the replacement costs. They have closed my claim. Turns out that having travel insurance really does you no good. It is an added cost with no benefit to be had. WARNING. **** WARNING. DO NOT USE FUNJET OR TRIPMATE AND NEVER FLY ON VIVA AEROBUS!!!
Hi Mary! We have followed up with our team!
Reviewed Sept. 27, 2022
I bought my ticket from this agent I so called (friend). She gave me the runaround for weeks and not helping me getting my money back…so got tired and went to my bank and file for dispute which I’ve should have in the beginning…My $2,500 was refunded within 10 mins for being a long time customer…Thank you US Bank…Please you guys. Don’t waste your time to fight with them, they’re not going to do anything for you…Dispute with your bank first and tell them this company is a scam…I hope this will help. Never ever again that I’m going to use another travel agent in my life.
Reviewed Aug. 30, 2022
Updated on 10/13/2022: American Airlines refunded Funjet for a trip we had scheduled to Destin in Sept but my husband had a heart attack with major complications and cannot travel per his dr. She sent a letter to American who refunded funjet in full but they still refuse to refund me even after I sent THEM the Dr's letter. I have contacted an attorney.
Original: We were set to go to Destin Sept 12-16 but my husband had a heart attack with major complications. He was in the hospital/rehab for 45 days and doctor said he will not be able to travel in Sept. Funjet refused to refund me. I will be suing in small claims court.
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