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Please whatever you do, do not book with FunJet!! I canceled my trip to Jamaica, and they tried to keep my money. When I tried to call them, they refused to talk to me and said they would only speak with my travel agent (who was also awful). I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. There is still a lump of money that they made me pay that is unaccounted for, and they refuse to give me detailed receipts of everything. Save your time, money, and energy and DO NOT book with them. They need to be investigated thoroughly. I would give them zero stars if possible.
I booked a trip and spent over $3k on it through a travel agent and ended up having to cancel due to Covid. I was issued credits from Funjet and the agent failed to tell me that they expired (why do travel credits even expire when it’s YOUR money that wasn’t used???) so when I went to book a trip only a month after the credits “expired”, I wasn’t able to. I contacted Funjet to assist me with this and to sum it up in a few words, they basically told me to take it up with the agent and that they weren’t going to help. Not accommodating or caring at ALL. Do not waste your money on this awful company.
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Booked an all-inclusive vacation with Funjet to Cabo Mexico out of STL with travel insurance thru TripMate. The package included a direct chartered flight on Viva Aerobus. When we finally landed (3 hrs late) they informed us none of our luggage had arrived. They assisted with filling out claim forms and took the name of our resort and a phone number. The next day, the bags showed up for the 3 people I was traveling with. My bag never did show up and I couldn't even connect with anyone at the airline.
It has now been almost 4 months and I have been dealing with FunJet, TripMate and Viva Aerobus (who has an F rating with the BBB). I finally received a check for $143 from TripMate for reimbursement for incidentals for the "delayed" bag. I have not received a dime for my missing bag. They have all washed their hands of me and have closed the tickets and claims. This is totally unacceptable and explains why the reviews and ratings for these companies are so low.
I now have to get an attorney involved. The insurance indicated it would pay up to $1000 for the lost bag - which still doesn't cover the replacement costs. They have closed my claim. Turns out that having travel insurance really does you no good. It is an added cost with no benefit to be had. WARNING. **** WARNING. DO NOT USE FUNJET OR TRIPMATE AND NEVER FLY ON VIVA AEROBUS!!!
Hi Mary! We have followed up with our team!
I bought my ticket from this agent I so called (friend). She gave me the runaround for weeks and not helping me getting my money back…so got tired and went to my bank and file for dispute which I’ve should have in the beginning…My $2,500 was refunded within 10 mins for being a long time customer…Thank you US Bank…Please you guys. Don’t waste your time to fight with them, they’re not going to do anything for you…Dispute with your bank first and tell them this company is a scam…I hope this will help. Never ever again that I’m going to use another travel agent in my life.
Updated on 10/13/2022: American Airlines refunded Funjet for a trip we had scheduled to Destin in Sept but my husband had a heart attack with major complications and cannot travel per his dr. She sent a letter to American who refunded funjet in full but they still refuse to refund me even after I sent THEM the Dr's letter. I have contacted an attorney.
Original: We were set to go to Destin Sept 12-16 but my husband had a heart attack with major complications. He was in the hospital/rehab for 45 days and doctor said he will not be able to travel in Sept. Funjet refused to refund me. I will be suing in small claims court.
My experience with Funjet (specifically Delray Beach, FL) is horrible. I have been fighting with them for several months to get our money back. Initially, they said yes but every other contact since has been no. They then told me that I could not use my travel credit for a flight only and that I need to book a car or hotel which I didn't need. They are liars and thieves. This company does not keep its word and clearly does not train its employees to do anything but lie. I have filed a complaint with the BBB, FTC, and AG and am hoping someone can actually do something to help me. Everyone doesn't have money to "donate" to a travel company. I'm confused about how they can give you a travel credit but will not allow you to use it.
I recently reserved 3 rooms for our family vacation through a travel agent. I went on Booking.com and found the price much cheaper and then I called the hotel to confirm. I was told that if I had booked the trip myself I would have saved $969! Also, at the bottom of the reservation it said I would have to pay an additional $248 per room in fees to the hotel. Hotel management said they never heard of these costs!!!! I won't ever book with FUNJET again and I will warn friends and family!
Due to testing positive for Covid, we had to cancel our trip last minute. When I asked travel agent I was told I would only be charged 1 nights hotel fee and receive a credit from airline. I decided to cancel instead of sending those without covid. After not receiving a credit I called Southwest Airlines and was told I should receive a credit from FUNJET. I talked to a very rude Funjet customer service agent and was told they do not honor the airlines cancelation policy and I was out of luck since I booked through them. They kept my money and received reimbursement from the companies. DO NOT USE THEM!
Please don’t use this company!!!! They owe us money because we couldn’t get on our flight so we had to go out later on a different airline. Frontier refunded our money to them and they won’t pay us back. Please do your homework and don’t use them. You can’t get a hold of them and when you do you are on hold or they don’t call you back.
I feel like my travel agent failed to provide pertinent information regarding me changing my travel dates. In Feb (2022), I communicated to my travel agent requesting to change my travel dates. At first, my travel agent told me I could change my dates and that she would follow up with a phone call to explain, but I never received a call. After almost five months passing by, I received a message that in order to change the dates I had to pay the full balance by July 15, 2022. When I asked the agent about this, she told me that when she first inquired about my vacation, the associate did not mention the full payment needed. The travel agent did not take any responsibility for not knowing that full payment would be needed. If I had known any of this, I would have not booked anything to begin with. Personally, I plan many trips on my own, so I don't understand why my travel agent didn't know the details she should have known.
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