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I booked hotel and flight with Funjet, I was informed by the representative the hotel can be cancelled 7 days before arrival date without penalties. Also stated on their website, however I called to canceled one of the travel my party room due to a family emergency, and requested to use that money to upgrade the other reserved room, (not asking for a refund or credit just to apply the funds from the cancel room to upgrade reserved room to all inclusive) I was informed that I would have to pay a penalty of $200.00. Additionally room booked was not per person, yet I was charged a penalty per person.
The representative stated she would rerun my call to apply the upgrade, but instead sent an email with travel credits minus the $200 penalty for a package I tried to modify 2 weeks before arrival. I contacted the hotel and was told they refunded Funjet the full amount for the room. This company rules are vague! Please use other company. Stay away from Funjet, I’ve used other agency before, not sure why I tried them, should have checked the reviews prior to booking.
DO NOT USE FUNJET!!!! They should not be allowed to do business, as they are an unfair and shady company that is a total scam!! I had to use them to book travel arrangements for my friend's wedding near Cancun, Mexico. I got Covid and I was unable to attend the wedding. It has been a nightmare to try to get my money back. I paid an extra $150 for travel insurance, however they are telling me that it is only to receive a "credit." Why would I pay for travel insurance just to receive a credit, that makes zero sense. Best part - the "credit" expires in 1 year! WTF.
I managed to transfer my credit to the bride to help pay for her reservation because I am not going to be able to use my credit within the next year. I was only allowed to transfer the credit due to a one time exception because I gave them a bad review on social media. Come to find out, my credit was put towards a "new reservation" for the bride. She go on an additional trip that they did not apply the credit towards!!! I have been lied to over and over again from this company. You cannot trust them and they will say anything to try to unfairly keep your money. I have never been so frustrated and upset in my life.
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Please whatever you do, do not book with FunJet!! I canceled my trip to Jamaica, and they tried to keep my money. When I tried to call them, they refused to talk to me and said they would only speak with my travel agent (who was also awful). I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. There is still a lump of money that they made me pay that is unaccounted for, and they refuse to give me detailed receipts of everything. Save your time, money, and energy and DO NOT book with them. They need to be investigated thoroughly. I would give them zero stars if possible.
I booked a trip and spent over $3k on it through a travel agent and ended up having to cancel due to Covid. I was issued credits from Funjet and the agent failed to tell me that they expired (why do travel credits even expire when it’s YOUR money that wasn’t used???) so when I went to book a trip only a month after the credits “expired”, I wasn’t able to. I contacted Funjet to assist me with this and to sum it up in a few words, they basically told me to take it up with the agent and that they weren’t going to help. Not accommodating or caring at ALL. Do not waste your money on this awful company.
Booked an all-inclusive vacation with Funjet to Cabo Mexico out of STL with travel insurance thru TripMate. The package included a direct chartered flight on Viva Aerobus. When we finally landed (3 hrs late) they informed us none of our luggage had arrived. They assisted with filling out claim forms and took the name of our resort and a phone number. The next day, the bags showed up for the 3 people I was traveling with. My bag never did show up and I couldn't even connect with anyone at the airline.
It has now been almost 4 months and I have been dealing with FunJet, TripMate and Viva Aerobus (who has an F rating with the BBB). I finally received a check for $143 from TripMate for reimbursement for incidentals for the "delayed" bag. I have not received a dime for my missing bag. They have all washed their hands of me and have closed the tickets and claims. This is totally unacceptable and explains why the reviews and ratings for these companies are so low.
I now have to get an attorney involved. The insurance indicated it would pay up to $1000 for the lost bag - which still doesn't cover the replacement costs. They have closed my claim. Turns out that having travel insurance really does you no good. It is an added cost with no benefit to be had. WARNING. **** WARNING. DO NOT USE FUNJET OR TRIPMATE AND NEVER FLY ON VIVA AEROBUS!!!
Hi Mary! We have followed up with our team!
I bought my ticket from this agent I so called (friend). She gave me the runaround for weeks and not helping me getting my money back…so got tired and went to my bank and file for dispute which I’ve should have in the beginning…My $2,500 was refunded within 10 mins for being a long time customer…Thank you US Bank…Please you guys. Don’t waste your time to fight with them, they’re not going to do anything for you…Dispute with your bank first and tell them this company is a scam…I hope this will help. Never ever again that I’m going to use another travel agent in my life.
Updated on 10/13/2022: American Airlines refunded Funjet for a trip we had scheduled to Destin in Sept but my husband had a heart attack with major complications and cannot travel per his dr. She sent a letter to American who refunded funjet in full but they still refuse to refund me even after I sent THEM the Dr's letter. I have contacted an attorney.
Original: We were set to go to Destin Sept 12-16 but my husband had a heart attack with major complications. He was in the hospital/rehab for 45 days and doctor said he will not be able to travel in Sept. Funjet refused to refund me. I will be suing in small claims court.
My experience with Funjet (specifically Delray Beach, FL) is horrible. I have been fighting with them for several months to get our money back. Initially, they said yes but every other contact since has been no. They then told me that I could not use my travel credit for a flight only and that I need to book a car or hotel which I didn't need. They are liars and thieves. This company does not keep its word and clearly does not train its employees to do anything but lie. I have filed a complaint with the BBB, FTC, and AG and am hoping someone can actually do something to help me. Everyone doesn't have money to "donate" to a travel company. I'm confused about how they can give you a travel credit but will not allow you to use it.
I recently reserved 3 rooms for our family vacation through a travel agent. I went on Booking.com and found the price much cheaper and then I called the hotel to confirm. I was told that if I had booked the trip myself I would have saved $969! Also, at the bottom of the reservation it said I would have to pay an additional $248 per room in fees to the hotel. Hotel management said they never heard of these costs!!!! I won't ever book with FUNJET again and I will warn friends and family!
Due to testing positive for Covid, we had to cancel our trip last minute. When I asked travel agent I was told I would only be charged 1 nights hotel fee and receive a credit from airline. I decided to cancel instead of sending those without covid. After not receiving a credit I called Southwest Airlines and was told I should receive a credit from FUNJET. I talked to a very rude Funjet customer service agent and was told they do not honor the airlines cancelation policy and I was out of luck since I booked through them. They kept my money and received reimbursement from the companies. DO NOT USE THEM!
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