Funjet Reviews

Terrible company, DO NOT book with them!! Have tried getting a supervisor for 3 days and still not talked to one. Have gotten 4 different stories about modifying and would NEVER use this travel company again.

Funjet vacation and Frontier Airlines charged me twice for the luggageS, now they don’t want to give me the refund, and everyone else who I speak told me the same “it is under investigation.“ I need to find out where I can report this company! I have recorded all that’s conversations I had with them and all the proofs how they robbed my money! I feel so frustrated!

Most terrible travel company ever. The website is difficult to navigate. Accidentally Hit the cancel button that is in the middle of the screen that automatically cancel your vacation. No do you want to do this? I immediately called them, they said sorry deposit if 2200 lost. Like seriously? Customer service is terrible. Terrible company should be shut down, total rip-off.

I booked a trip to the Island Resort in Fort Walton FL with Funjet. We paid $2444 to Funjet. I wanted to upgrade at the hotel and they said I booked through Expedia and paid $1592. I did not. They used my information to book through Expedia without my knowledge. So sad. Ripped off. I paid an adult fee and insurance to Funjet. Expedia insurance is $29 person. Where did my $852 go? I had to pay $283 in fees for resort when I got there. All the extra they charged was a lot more than anywhere else.

Without a doubt, you shouldn't waste any money with this company, as they will do anything to take it. Their customer service is without a doubt the worst I've encountered in quite some time. After I attempted to cancel a reservation for a trip or simple modify it, I received nothing but the runaround. It was also stated that they offer discounts for active military personnel, but this was not the case. After being placed on hold for over an hour, no issues were resolved and simply they was happy to take my money. It took me 47 minutes past the 24-hour refund period, but I was placed on hold for over an hour, so the calculation is yours. Please look to another company before you decide to book with this company. I even sent the pictures to show that their own website had cheaper price for me to book online for the same trip but they wouldn’t honor that one either. I ask to speak to higher about that issue but that never went anywhere.

One star is being generous. Funjet is a complete rip-off! I spoke with several agents who told me conflicting information about how to redeem travel credits. After several phone calls each lasting several hours, I was finally transferred to a manager, who told me that he would NOT honor what one of his agents said could be done. I highly advise that if you are working with a travel agent PLEASE inquire about what company they are using to book your travel because FunJet is a scam. I would NOT recommend FunJet to ANYONE.

Complete rip off and horrible customer service. The representative lied about cost price and flight availability. We decided to forgo the trip and lose our $300 deposit for a much better option. FunJet continues to send misc invoices and now without authorization they committed credit card fraud by withdrawing funds from the same card the deposit was on. STAY AWAY.

Fun Jet is the worst vacation company. It isn’t trusted. Frontier refund $496.70 to customer due to flight was canceled. It included air fare and check bags refund. Fun jet denied and refused to refund to customer. Fun jet staff said it wasn’t the amount they received from frontier. Frontier sent them email to confirm. Fun jet company ignored it. They rip off customer. They are scam. Do not book Expedia.com if fun jet will be a third party. Do not do any business with fun jet vacation.

This was without a doubt the worst vacation I’ve ever been on. We stayed at SECRETS MERGUES in Cancun. We changed rooms twice because of the dirt and how filthy they were. The room flooded because the shower wouldn’t drain, the A/C was broke. I went to the front desk EVERYDAY to tell them to fix it. It was like talking to a wall. Nothing got fixed. I called FUNJET while I was there and when I got home. They did absolutely nothing. Hung up on me. I would NEVER recommend them or any of their affiliates.

We purchased a trip to Mexico for Dec 1 to 11 2023. We needed to cancel for a health emergency.. We lost the money for the airfare and now getting a voucher for Funjet. We are Canadian so paid in USD, exchange rate is lower so receiving less than we paid. Tried to see if I could change a passenger name but not allowed as he was the card holder. Asked if we could change the name on the resort and they said no that he needed to be there for me to check in, could not go as a solo person. Not even sure if the vouchers will even show up. Should have stayed with a Canadian travel agent! Stay away from this company! Do not book!

We booked a trip to Mexico and ended up not being able to fly due to passport issues. When we called our travel agent she told us she knew about it but assumed we knew to fix it instead of letting us know. Ended up not being able to go on our trip that cost us $3500! We will never use them again!

OMG, we were totally overpriced for our trip from Washington DC to Liberia, Costa Rica. The price was so high, we thought, because it was going to be "LUXURY".... it so was not. FYI, our so-called agents were with the EVERYTHING IRIE TRAVEL in Baltimore. There were 3 of us. The room was tiny - maybe 300 sf. There were only 2 small full sized beds (though they advertised queen size) so one of us slept on a cot all 4 nights. No privacy. The toilet door was see through - yes you could see right through to see someone sitting on the toilet. The all-inclusive resort – DREAMS - (even though very nice people working there) was totally low budget. Food was below average and drinks were abysmal. Not to mention all of the “perks” we were insured because we were “preferred” were totally misrepresented.

Called for accessibility info on a resort I booked in Feb 2023. When I booked there was NO mention of the resort having sand walkways throughout. We have a guest who uses a wheelchair/scooter. He will not be able to get around well per an employee I spoke to at the Secrets Tulum. The resort does not even offer a wheelchair for use while at the resort. When I spoke to Rene the Funjet employee he told me if we can not get around the resort it is beyond their control, they can not help me, and I should have looked at the pictures BEFORE we booked! Mind you, we booked 8 months before the resort opened or even had photos available.

Buyer Beware - Refund Policy. I booked a 3 night hotel stay in San Juan and paid $49 for my deposit fee, plus my hotel cost. Total trip cost over $1650. I was paid in full and had to cancel my reservation, 4 months in advance. I was told their refund policy could take up to 30 days. We are now at day 26. And every time I call or email to inquire to see if it's even been processed. I am read a script, "It can take up to 30 days, longer depending on your bank". I am never given any specifics, or if it has even begun the process.

Our Entire travel experience to Mexico and back was a nightmare. First Funjet booked half my family at the posted price, and then the other half of the family had to book at a much higher price. It took me almost a month to get the pricing corrected. Then we set up our baggage with Frontier, and they charged us for a name change that was not necessary. Their website and application would not let us pay for bags without it. $316.00 extra cost. They won’t refund it. Then on the way back the website and app kept giving an error when we were trying to check into our flight. Neither Funjet nor Frontier would help us. I wasted the entire last day of my vacation trying to get it fixed.

Booked flight and hotel to Orlando.. suddenly after I pay my flights aren’t available and I will have to pay 1468 to book another one on top of what I paid. I requested a refund. Scam! Will never use them again.

Run fast! I booked 4 tickets + hotel to Cancun in Feb 2023. First, they gave me wrong confirmation code for the airline. Confirmation codes are 6 alphanumeric characters. They gave me 8! This caused us not being able to check in online and Frontier charged us $150 for that. The second problem which is way more serious is Funjet gave us wrong departure time from Cancun. We missed the flight and had to book another flight which cost us $500. I have been emailing them for 6 months and they don't even reply! In addition to all the hassle paying $650 for their mistake is not I wanted. Stay away from them at all costs.

I am extremely disappointed with the services provided by both Expedia and Funjet during my recent vacation booking experience. As a loyal customer of Expedia for many years, I expected a seamless and reliable vacation package, but what I got was an absolute nightmare. Firstly, without my knowledge or consent, my airplane tickets were booked through Funjet, a company I had never even heard of before. This lack of transparency and choice was frustrating and made me question Expedia's commitment to customer satisfaction.

AVOID them at all costs - if you have any issues they will not help you. They lie and say they will give you credit and give you the run around. My husband bought a trip through Expedia/Travelocity - we had to cancel and requested a refund - they told us that we could get flight credit - I was placed on hold and then they said they actually couldn't even though they usually do. Conflicting policy - I asked again and asked about cancelling - they said no refund if I cancelled. I called my card to stop the charge - then FunJet said I could have had a refund if I cancelled.

I booked hotel and flight with Funjet, I was informed by the representative the hotel can be cancelled 7 days before arrival date without penalties. Also stated on their website, however I called to canceled one of the travel my party room due to a family emergency, and requested to use that money to upgrade the other reserved room, (not asking for a refund or credit just to apply the funds from the cancel room to upgrade reserved room to all inclusive) I was informed that I would have to pay a penalty of $200.00. Additionally room booked was not per person, yet I was charged a penalty per person.

DO NOT USE FUNJET!!!! They should not be allowed to do business, as they are an unfair and shady company that is a total scam!! I had to use them to book travel arrangements for my friend's wedding near Cancun, Mexico. I got Covid and I was unable to attend the wedding. It has been a nightmare to try to get my money back. I paid an extra $150 for travel insurance, however they are telling me that it is only to receive a "credit." Why would I pay for travel insurance just to receive a credit, that makes zero sense. Best part - the "credit" expires in 1 year! WTF.

Please whatever you do, do not book with FunJet!! I canceled my trip to Jamaica, and they tried to keep my money. When I tried to call them, they refused to talk to me and said they would only speak with my travel agent (who was also awful). I had to file a claim with the BBB just to get them to finally talk to me directly about the situation and give me my flight credit back. There is still a lump of money that they made me pay that is unaccounted for, and they refuse to give me detailed receipts of everything. Save your time, money, and energy and DO NOT book with them. They need to be investigated thoroughly. I would give them zero stars if possible.

I booked a trip and spent over $3k on it through a travel agent and ended up having to cancel due to Covid. I was issued credits from Funjet and the agent failed to tell me that they expired (why do travel credits even expire when it’s YOUR money that wasn’t used???) so when I went to book a trip only a month after the credits “expired”, I wasn’t able to. I contacted Funjet to assist me with this and to sum it up in a few words, they basically told me to take it up with the agent and that they weren’t going to help. Not accommodating or caring at ALL. Do not waste your money on this awful company.

Booked an all-inclusive vacation with Funjet to Cabo Mexico out of STL with travel insurance thru TripMate. The package included a direct chartered flight on Viva Aerobus. When we finally landed (3 hrs late) they informed us none of our luggage had arrived. They assisted with filling out claim forms and took the name of our resort and a phone number. The next day, the bags showed up for the 3 people I was traveling with. My bag never did show up and I couldn't even connect with anyone at the airline.

I bought my ticket from this agent I so called (friend). She gave me the runaround for weeks and not helping me getting my money back…so got tired and went to my bank and file for dispute which I’ve should have in the beginning…My $2,500 was refunded within 10 mins for being a long time customer…Thank you US Bank…Please you guys. Don’t waste your time to fight with them, they’re not going to do anything for you…Dispute with your bank first and tell them this company is a scam…I hope this will help. Never ever again that I’m going to use another travel agent in my life.

Updated on 10/13/2022: American Airlines refunded Funjet for a trip we had scheduled to Destin in Sept but my husband had a heart attack with major complications and cannot travel per his dr. She sent a letter to American who refunded funjet in full but they still refuse to refund me even after I sent THEM the Dr's letter. I have contacted an attorney.

My experience with Funjet (specifically Delray Beach, FL) is horrible. I have been fighting with them for several months to get our money back. Initially, they said yes but every other contact since has been no. They then told me that I could not use my travel credit for a flight only and that I need to book a car or hotel which I didn't need. They are liars and thieves. This company does not keep its word and clearly does not train its employees to do anything but lie. I have filed a complaint with the BBB, FTC, and AG and am hoping someone can actually do something to help me. Everyone doesn't have money to "donate" to a travel company. I'm confused about how they can give you a travel credit but will not allow you to use it.

I recently reserved 3 rooms for our family vacation through a travel agent. I went on Booking.com and found the price much cheaper and then I called the hotel to confirm. I was told that if I had booked the trip myself I would have saved $969! Also, at the bottom of the reservation it said I would have to pay an additional $248 per room in fees to the hotel. Hotel management said they never heard of these costs!!!! I won't ever book with FUNJET again and I will warn friends and family!

Due to testing positive for Covid, we had to cancel our trip last minute. When I asked travel agent I was told I would only be charged 1 nights hotel fee and receive a credit from airline. I decided to cancel instead of sending those without covid. After not receiving a credit I called Southwest Airlines and was told I should receive a credit from FUNJET. I talked to a very rude Funjet customer service agent and was told they do not honor the airlines cancelation policy and I was out of luck since I booked through them. They kept my money and received reimbursement from the companies. DO NOT USE THEM!

Please don’t use this company!!!! They owe us money because we couldn’t get on our flight so we had to go out later on a different airline. Frontier refunded our money to them and they won’t pay us back. Please do your homework and don’t use them. You can’t get a hold of them and when you do you are on hold or they don’t call you back.