Funjet Reviews

Original Review: April 21, 2022

Some friends and I organized a trip through an agent. While we were discussing the trip, the agent told us to purchase Trip Protection. She told us the cost and of course I thought that was a great idea. She worked up the trip and I paid my deposit. We ended up not going on the trip so I requested a refund. According to the Travel Protection, I was supposed to be protected for any reason the trip was cancelled. I emailed the agent on March 1st to request that my trip be cancelled and to request a refund. She replied back that evening that she'd sent a request to cancel the trip and request a refund. I emailed her again on March 17th to inquire about the status of my refund.

I received a response from her on March 19th that stated that she would check on it because she thought I would've received my REFUND by then. I texted her again on March 24th to find out what the hold up was with my refund. She said she'd send another inquiry and she would escalate the issue. On April 5th, I contacted her again since I hadn't received my refund. She said she had reached out to Funjet a few days ago. I contacted her again on April 18th since I hadn't received my refund. She finally contacted me today and told me that I wouldn't receive a cash refund. I'd only receive a credit since they'd purchased my flight already and the ticket was non-refundable. So they'd give me a credit. I wasn't happy with that.

I called customer service directly to inquire about receiving a refund since the Travel Protection said I would receive one if the trip were cancelled for any reason. That is when I was told that I only had the basic travel protection that will give me TRAVEL CREDITS if the trip were cancelled. There is a more expensive Travel Protection policy that would've given me cash back minus the price of the insurance. I WAS NOT MADE AWARE THAT THERE WERE TWO DIFFERENT TYPES OF TRAVEL PROTECTION. Had I known, I would've paid for the more expensive policy to ensure that I receive my CASH BACK instead of travel credit.

This is NOT my fault. I am entitled to my cash refund. In this economy with everything so unsure, I cannot afford to have almost $800 just sitting there in travel credits. I am very disappointed in this company. I think that this is very unfair that I am being penalized because I was not told of the more expensive insurance to guarantee my cash back for a cancelled trip. Be very wary of doing business with this company.

Upon returning home, I attempted to contact funjet on multiple occasions, however it seems that it is purposely difficult to find the “after travel” department. There is no direct number at which they can be contacted, therefore you must call the general line, wait at least 30 minutes to be assisted, then they require you to be transferred to the after travel department, which is another 80-90 minute wait. The call back service failed on multiple attempts. I also requested an email to be able to contact this department, and was provided with a dead end email address. AFTERTRAVEL@funjet.com DOES NOT exist, and you will receive an immediate “failure to deliver” message from your email provider.

Once I finally was able to communicate with an actual representative of the after travel department, they were very apologetic and wanted to help, but were incapable of offering any real solutions to my issue. I was assured I would receive an email soon after our conversation, however, it has currently been over 5 hours and I have received no such correspondence. This is clearly a situation where the systems set up assist with after travel issues are extremely poor. The customer service is severely lacking and requires drastic improvements. I would never book travel through funjet again, and could not recommend their services to any travelers. I hope this helps.

I even received an email reply telling me, "Please understand that due to increased excitement to book incredible vacations our wait times may be longer than expected and we are currently unable to accept requests for call backs at this time." If I'm reading that correctly, they're basically saying that they're dealing with the new suckers, and the previous ones have to wait. Indefinitely. My next visit is to the Better Business Bureau and then to a local news station that looks into consumer fraud.

We expressed that we enjoyed one day total at the resort - we were supposed to be there for 6 days but stayed for 4 (again, would have left earlier if there was a flight). We spent a lot of money on flights and had to pay for all of our additional lunches dinners. We were hoping funjet would try to make this up to us by providing most of our money back. Instead, we were refunded for less than 2 days (I had asked for 5 our of 6 days to be refunded). When I think of my honeymoon I will think of this horrible, disgusting resort and this terrible company, funjet, that didn't seem to care that our entire honeymoon was ruined and it cost us thousands of dollars.

1. Funjet processed the wrong Future Travel Credit even though I confirmed the hotel cancellation policy and Future Travel Credit with three different Funjet agents prior to cancelling. The issues first began when the hotel cancellation policy showed up incorrectly in their system for the reservation. When making the booking, the hotel was never a "non-refundable" hotel rate. However, after making the booking the confirmation read – “Cancellations at this hotel may be non-refundable. Please contact us for more information.” I asked the Funjet agent to call up the hotel and ask what the cancellation policy is, but the reservation had just been made and hadn’t passed over to the hotel though. He told me to contact the hotel myself the next day.

A few weeks later, I called Funjet again to ask what the hotel cancellation policy was. After an hour on the phone, the Funjet agent told me he got transferred and disconnected by the hotel so I should call the hotel up myself. So I did, but the hotel informed me the reservation was made through Funjet and refused to tell me what the cancellation policy was. The hotel said the cancellation policy has already been provided to Funjet and to ask Funjet. I then called Funjet a third time about the hotel cancellation policy. The Funjet agent spoke with the hotel and told me as long as I cancel by Nov 9 (4 days prior to arrival), it was fully refundable and she put notes on the reservation about who she spoke with at the hotel.

The following day (on Nov 9) I called Funjet to cancel the reservation for my client and the Funjet agent said he had to call up the hotel again to re-confirm the hotel cancellation policy. He spoke with the hotel and got the same information as the previous agent, but then said he needed an email from the hotel stating hotel cancellation policy before processing the cancellation. He forgot to ask for the name of the hotel person he spoke with, which he should have done, so he had to call the hotel back. After an hour on the phone with him, while waiting for him to get the name at the hotel, our phone got disconnected and he never called me back even though I provided my call back number.

A few hours later, I called Funjet and asked another Funjet agent to cancel the reservation. She said the hotel is not an issue, it is refundable if we cancel today. She gave me the exact amount of Future Travel Credit my client would be receiving - $4105.43. A few days later Funjet set me $280 in Future Travel Credit. So I called Funjet again about why the Future Travel Credit was completely wrong. I was told that the hotel needs to send an email stating the hotel cancellation policy because Funjet processed the hotel as 100% non-refundable. This happened after all the phone calls verifying the hotel cancellation policy. So I spent an hour on the phone waiting for the Funjet agent to get an email from the hotel.

After receiving the email form the hotel, the Funjet agent told me he had to attach it as a file into a form for accounting to reprocess the Future Travel Credit. However, his system doesn't allow him to create a file to attach. I spent another hour on the phone waiting for the Funjet agent to figure out how to attach the hotel email as a file to the form for accounting. I spent extra two hours on the phone to get the correct Future Travel Credit amount for my client because Funjet can’t figure out the hotel cancellation policy. All in all, I wasted 8 hours of my life on the phone calling Funjet because Funjet didn’t know what the hotel cancellation policy was, and processed the cancellation incorrectly as 100% non-refundable when it was refundable.

2. Funjet never exchanged/reissued my client's airline tickets when they changed their dates. The day prior to departure, my clients went online to check-in and discovered their flights were cancelled and they had nothing booked. Evidently the Funjet agent that did the change didn't complete the form to request tickets to be exchange/reissued. I had to frantically call in and hold for 30 minutes while they got someone in the air department to exchange the ticket. If you have any itinerary changes, check directly with the airline to ensure Funjet actually reissued the tickets for you.

3. Funjet agents overcharged one reservation $900 and tried to overcharge another reservation by $600 because they don't know how to choose the lowest price for a specific room category. Make sure you go online and view the pricing before calling up Funjet to do an itinerary change. On one reservation, there were 3 different price points for the exact same room category. Instead of choosing the lowest price, the Funjet agent chose the highest price. This happened on 2 different reservations. Do your own price research first directly on Funjet’s website.

4. Funjet agents refuse to assist when they are supposed to. When my client tested Covid positive and needed to change his dates, I asked Funjet to contact the hotel to request a waiver on the hotel cancellation fee. The agent refused to and told me to contact the hotel directly myself. So I did, and the hotel easily agreed to a waiver when I provided the Covid positive document as proof. However, the hotel said that the reservation is through Funjet, so Funjet is required to submit in waiver request directly to the hotel, it can't go through me. I had to call up Funjet again to ask them to do it again.

After changing the dates to the following week, my client still tested positive from the virus though he was symptom free, so I had to change the date again, further out. I called up Funjet to change the dates a second time and the agent refused to do allow me to change it. He said I am only allowed one change per reservation. This is NOT true. 4 other agents had told me I can do changes when needed, there is not rule you are only allowed 1 change. I had to call back and get another agent who was willing to help. You may have to call back numerous times to get an agent willing to assist you because some of them aren't willing to when they are supposed to.

5. Funjet agent messed up on trying to charge payment for the change and almost lost availability. Wasted an hour of my life on the phone. To begin with, I couldn't hear the agent between a loud church bell outside his open window, his dog continuously barking, and his child screaming, crying, yelling, and talking not once but throughout the hour on the phone. Besides his unprofessionalism, when we finally got to the payment screen, I had to give the street address like 6 times before he understood it, his English was not good. I was afraid he typed something wrong with the payment information.

When he tried to charge the card, payment was declined. Instead of verifying the payment information with me to ensure he got it all correct, he first blamed the Funjet system. All, the entire system is down, no one can make any payments. This wasn't true at all. Then he decided to go out of the booking and try to do the whole thing again. However, when he tried this, the availability was gone, and we could no longer book it. I recommend you quickly insist on verifying payment information because an agent tries to go out of the reservation and redo everything, causing you to lose availability.

6. Funjet agent didn't put proper notes on the reservation even though I had requested it 3 separate times. I was going to be out of town over the weekend, and my client needed to do a last minute change because he never got his passport. I spoke with Funjet and requested 3 times in the phone call to properly note the reservation that I give approval for my client to call in directly and make the change over the weekend. The client assured me he would but never did. When my client called in to do the change, Funjet wouldn't let him, he spent 4 hours on the phone trying to get it done. I had to contact Funjet again while out of town. I would just emphasize you make sure the notes you requested are on the reservation before hanging up if it's something important.

7. Funjet agents gave me wrong information multiple times. I was given the wrong date to cancel by to avoid cancellation penalties, the wrong cancellation penalty amount, and the wrong date that transfers had to be added onto the reservation by. I suspected they were wrong when they didn't match up with what I was seeing on the confirmation and in the Terms and Conditions. You can't trust the agents to give you right information.

The representative I spoke with told me that I could reach out to an escalation department (via email) and plead my case because I was cancelling for extenuating circumstances... The email addresses provided was a dead link (mailer daemon). Directing me to an email channel when I am already on the phone (after being on hold for an hour and a half to talk to some) is a nice tricky way to get someone off the phone so they stop bothering you... So basically I was told, "here, email someone who cares...no one". Had I booked any other major airline I would have been well within their cancellation period. I will never book with this company again and recommend others beware.

18 days after my inquiry with funjet and shortly after I made final payments, ALG sent an email informing us of a change in the departure flight but never informed us of a cancelled return flight. After getting stories from Funjet that flights are not refundable and not guaranteed, I reached out to the airline, with proof that Funjet sold us flights that were not available with the airline to begin with and Funjet staff misinformed us about the flights when we inquired about it within 30 hours from booking. Airline agreed to full refund to the original method of payment. (You hear about of these sorts of scam from third party vendors but now this is Funjet). Funjet is denying a refund to my credit card for the land portion (even though the hotel has a cancellation policy 3 days prior to arrival we are 6-7 weeks away). Funjet is charging me $200.00 for cancelled reservation, accusing me of a voluntary cancellation. I did not cancel my reservations, funjet did.

They emailed me about changes weeks later after having information from the airline, failed to notify me of a cancelled flight (as confirmed with airline) and refused to provide alternative airline. CS representative herself told me that all I need to do is to cancel and start looking for a new package with a new airline. Funjet sold a service which was not available at the time of booking and have not taken any measures to provide an alternative airline since the originally booked airline does not have flights available on our scheduled dates. How is this a voluntary cancellation? I don’t want to cancel I want to go on my trip.

This appears like a scam to me! I cannot believe that I am dealing with ALG, with an elite travel group. I have never received such unprofessional customer service. One of the reasons I use ALG, and not other booking options because of their long experience in the industry and expecting an exceptional CS but it is not the case with Funjet. When I ask to speak to a supervisor, CSR refuses to put a supervisor on call. A few times the call was dropped by CS. I spend days and long hours on the phone pushed from department to department. When I ask for email addresses, they provide invalid emails. Submitted many emails with proof of all documents and no one there cares to review anything, they all respond like robots with the same memorized response and without any courtesy to the customers.

How do they get away with this? Most people forget that ALG, Apple Leisure Group now acquired by Hyatt owns and operates under Funjet, Apple Vacations, Cheapcarribbean and many other such as United and Southwest vacations (so don’t be fooled when you think those are separate companies and you are booking with their competitors). Regretfully, not! Seems like a Monopoly to me.

Now they are telling us we cannot use those flights because we bought an "exclusive" package.. Wtf is that? And they said there is no exclusive packages for the rest of the year. Now they are saying we can use any airlines we want as long as they are exclusive (how do you even look for those) and they said it's okay to use and look through other websites (at first they told us it only had to be search from the Funjet website). But apparently there no flights for that anywhere. What am I supposed to do now? They refuse to extend my credit for next year until there is "Exclusive" flights. They are stealing and this should not be allowed!

As soon as we get there, my daughter and I are in our winter clothes and weren't able to check in. We were watching other families that came in after us being shown to their rooms and we were told we had to wait two hours. It took a bellhop who was confused why we weren't being checked in to get us a room. I had to share a bed with my eighteen year old daughter for four nights when we were supposed to have two standard double beds. I got the room changed, no help from the agent. No coffee in the rooms, you only get two bottles of water. I was told we could get bottled water from the restaurants but that wasn't true. The office personnel was rude. They never had red wine available. It was a hotel, not all inclusive like the agent said. We met with other Americans that also felt discriminated against. My agent did not lift a finger to be helpful and it was an issue to get picked back up to to go the airport. She had no idea who to contact.

There was nothing to do. Not even a gift shop. There was no red wine, no entertainment, It is a hotel not a resort. If it wasn't for the other people we met who were in the same boat as us, we would have died of boredom and Christmas would have not been joyful. At night we would hear music and activities going on and nothing would happen at our resort. We met another mother and daughter and they booked a five day stay. They were just as disgusted and disappointed as we were especially when we had to get food from outside the "resort". When we would go we would talk to other people outside the resort and they've had great entertainment; music; Christmas festivities; food, with Santa sliding down the pole. Her travel agent booked them at a new place Grand Series in Riviera Maya in September for the five days that they lost at the Pink Flamingo. My agent did not do this.

With my experience I don't have any interest in going back to Mexico. This was my first time going but I really wanted to experience Mexico but now I'm afraid to go back with such a bad experience. No one tried to make things right. I have unprofessional emails and text messages from the travel agent. The trip I took to the Dominican Republic through a different agent was amazing. I got my money's worth with the same amount of days and nights. With this travel agent it was a big disappointment through the same company Funjet. The first one couldn't book a trip for the second time due to medical reasons.

4 days before flight the airline had no record of us on the flight because Funjet never applied the credit. Meanwhile my daughter is scheduled on the flight with an entire 6 day trip planned for Isla Mujeras with my husband and I. Nervous, I call and literally 4 to 5 hours later, no one can seem to apply the credit. In addition, it was 4th of July weekend and was told I'd have the credit on Monday the 5th when someone "in accounting" was in. I said Monday was a holiday but told "no we are open". Monday they were closed. Really?!!

Tuesday the 6th, after on hold 2 hours with 3 days from flight day was told that they cannot apply credit nor guarantee the price I booked it at!!! I had to book a flight elsewhere to arrive close to when my daughter was in Cancun. I was told "sorry" but since I canceled it first, cannot issue a refund. Back to square one. I have a credit but it's worthless to us when they cannot seem to apply it. I want to do something from a legal angle. Can we all fight for our money and not allow these scammers to be in business? Give these customer service reps a job in an honest company? They suck because the company they work for does.

Contacted them weeks in advance. They advised me someone can take my place and the names be changed or I could get my refund. None of this happened! I had someone in place ready to take my spot to make it an easy transition and change of names and she would give me the payment for what I paid, then told after that they could not. Then when I explained to get my refund or even a credit to go somewhere in state those same days to use them, they told me NO. I would have to pay a $300 fee with them and would only get a $600 credit. I was also told I could not even book an in state trip during the same time so they still get business and I still get to take a trip. They did not allow either.

WHY IN THE HECK would I want a credit with them after the lies told on the website and all the nonsense I had to endure from them due to an emergency beyond my control. I will NEVER use them again. Now I'm in a panic and trying to see if any options what can I do to get my refund. I don't want their funky $600 credit when I paid almost $1200 for the trip. I am so disappointed in the lies and false advertisement. I will NEVER book or refer any customers to them. You all should be ashamed, especially when some customers take all the proper steps.

At that time, I was informed that I needed to pay $200 by the end of the business day or I risked losing my booking. I was told that after I pay the $200 I would receive travel credit. Well, after paying fees, I attempted to get information on travel credit and was told that that package did not qualify for travel credit. It would have been better to just let the Sears on the plane go empty. It would have saved $200. Beware before doing business with this company.

The incompetence of the workers at this company is infuriating and downright unprofessional. I don’t recommend ever working with this company unless you want your vacation to be the most difficult experience of your life. Not only are they now not returning our money, but they have not offered one single time to compensate us somehow for our troubles, that they themselves caused. 0/5 stars if I could.

They said that the airlines, including American where I had my flights were charging a $200 fee per person for cancellations, even with what was occurring due to Covid-19. I got nowhere & they did nothing, but say that, "You had through December 2021 to travel." Approximately a week later there was an investigative report on the news about vacation agencies claiming, FALSELY, that airlines were charging $200 fees per person if a trip/flight was being cancelled. They had quotes & representatives from airlines, including American stating that the airline WAS NOT & IS NOT charging ANY fees for cancelling flights due to the global pandemic.

Obviously Funjet lied. My travel agent, still will not advocate for me to get a refund & only states that I have until December 2021 to travel. Even though non-essential travel is not recommended. That is also aside from the fact that people's idea of a vacation is not to be at a resort wearing a mask, fearful of contracting Covid-19 due to exposure.

I see that I am not alone in this situation. I have been very patient because this pandemic has impacted so many people and businesses. However, this pandemic was not known, it is not our or my fault. I and everyone else deserve 100% of our money back and to not have it held hostage by an unscrupulous company. I cannot wrap my head around the fact that a large company is allowed to essentially steal money from so many people? Let alone as we all face difficult times during an unprecedented global pandemic. Please assist me and everyone else get 100% of our money back! I cannot afford to be out thousands of dollars. PLEASE HELP!

I was told to call when I was ready to book, again, by December 2021. I then received an email saying that I can now book online with my credit. So I logged in this morning to look at vacations, since I'm getting married this year, and low and behold, I only have a credit of 754! After talking to someone (Luis) in customer service, I was told the time to use that credit was January 2021, even though I have emails stating otherwise. After talking to him for over an hour, the best I got was a refund for the full balance was requested, but could take 1 week to 4 weeks. I requested an email saying that I would in fact be given a refund of the full amount I paid. He sent me an email saying that I had called requesting one, but could not confirm it would be given. I requested to speak to a supervisor multiple times and was denied. I am beyond angry.

Updated on 03/27/2021: Fun Jet did reply to my original review but as of this date, March 27, I still have no resolution and no e-mail within 48 hours as promised on March 23. I am beyond frustrated with this company. I do appreciate that I can get responses thru this site, although since the company has not responded to my last response, I am unable to continue the conversation that way. I want my refund as do many people on here, but the company seems to just want to ignore us before resolution can be made.

Original Review: I made a reservation in May 2020 to travel in January 2021. I canceled our trip on November 19, 2020 because of Covid. I was told at the time that I could rebook my trip for a later date without a problem and I would receive an e-mail to instruct me how to do that. The e-mail never came. I e-mailed them to request the information and all I got in return was a form letter stating it can take 90 days to process a refund. I then called and was told that the trip was non refundable and I had no credit issued to rebook the trip either. I was on hold for over 30 minutes and then got disconnected. I am still waiting for some form of response, but I'm sure it will never come. I'm glad I only paid the deposit and not the full amount for the trip. I will NEVER book thru Funjet again. I used them years ago and had no issues. During a pandemic they should work with customers. That should be required by law.

When I contacted the emergency number was told that is only for use during travel, by which time I will not be able to get any credit back as it will be past the cancellation policies for hotel or flight for the member not traveling. These are stressful times for travel and this experience has made it even more stressful. I really hope the company makes changes to provide acceptable customer service to their clients if they are getting paid. My efforts to make changes by directly contacting the hotel and airlines have been futile as they cannot do anything when booking made through the agency

I confirmed that on October 26, 2020, the trip was canceled and a refund was requested. Customer service is terrible!!! After sitting on the phone for hours, when you finally do get someone on the phone, they tell you that your refund is being processed and that you will receive it in 60-90 days. We are still yet to receive a refund!!! After reading all of the reviews I fear that Funjet will go bankrupt before we are ever able to get our refund!! Please be advised, never to book a vacation thru Funjet!

I called and my bank has no knowledge of this check that was supposedly electronically sent to them. Meanwhile my stimulus goes to that account they contact me and I pick it up....lol.... According to the travel agent Funjet refuses to issue another check until my bank sends the transaction back. Excuses, excuses! I still have no refund and my bank still has not received it. These people are bogus! If anyone is willing to join me in a lawsuit I surely wouldn't mind. They should be exposed. If people canceling booking why don't they have OUR money we have already paid! Please go with another company!!!!

Needless to say, today 10/5/20, I still DO NOT HAVE MY REFUND!!! I’ve sent multiple emails, have called only to be place on hold for literally HOURS!!! This is UNACCEPTABLE!!! — ✨If you know anyone that is currently working with FunJet, or considering to do business with them! PLEASE PLEASE PLEASE DO NOT!! ——— ???? Avoid the headache!!!? ———

We did purchase the insurance, and as of today they are now submitting an escalation form to see why we haven't received our refund yet. This whole thing is absolutely ridiculous! We were told by our agent if we haven't received our refund by the end of September to let her know. Still nothing. We will NEVER use a travel agent or any other "middleman" again!

The process to cancel our trip started in May 2020 and took at least 30 days. We finally received our trip cancellation confirmation on June 12th - Confirmation#:**. The communication was that it would take 60 days for FunJet to process the cancellation and another 30 days for our credit card company to put back on our card. I should have known this was fishy because as with many travel entities that I've booked trips with, the duration to process a refund does not exceed 30 days. Nonetheless, FunJet has my money so what can I do but wait.

Well it's been 90 plus days and we DO NOT have our $3974.82!!! FunJet has not refunded us any money back and I'm at the point of engaging with the North Carolina Consumer Protection Division and my attorney to fight against this scam and fraud. A class action lawsuit needs to be filed against this company and Apple Vacations. Their business practice is unethical and illegal. How do you take someone's money and not refund them when they have opted to cancel. Of course our travel agent had a baby and is MIA so I can't anywhere on that end, leading me to take independent legal action against this company. I've been patient for 5 months trying to collect my hard earned money back. Enough is enough. Best believe that I'll be spreading the word on every media outlet possible.... STAY AWAY FROM FUNJET!!!

They recently told my travel agent that they would not be refunding any money. They left the travel agent, which is a small business in a terrible situation. My roommate and I basically gave over $2000 for absolutely no reason. We don’t want a credit, we want our money back. I am praying that someone tell us what we can do to get our money back. I urge you not to use this company for any travel purposes. This is your hard earn money and your memories in jeopardy of being lost and ruined if you use this company. Never again funjet!

I have written negative reviews on Yelp, Consumer Affairs, the BBB and their social media platforms. They have no sense of urgency to get consumers what's rightfully theirs. This displays horrible customer service! I was told by Amanda (social media PR) that our refunds were going to be expedited and someone from groups would be in contact with me; that's a lie! I have yet to hear from anyone and this was over two weeks ago. Travel agents are losing consumer's trust and business behind this manner. I have suggested that my clients file disputes with their banks and credit card companies. I would NOT recommend ANYONE to use Funjet Vacations, not even to book a trip to the bathroom. Funjet Vacations need to be removed from the travel industry immediately!!!

Original: My March 2020 Jamacia trip was canceled due to COVID and they did not refund my airfare. American Airlines told me they gave Funjet a full refund. I have been calling them for months, but keep getting hung up on. When I called Funjet on 8/7/20, they had me on hold for over 3 hours, when I asked to speak to a supervisor they hung up on me. I am out $250. I had a trip canceled with Travelocity and they gave me a full refund within 2 weeks. Royal Caribbean also gave me a full refund. Do no book with Funjet.

I received an email this week that our refund is now being processed and to expect it within another 30 days. However, even though we purchased travel insurance and we have canceled due to the pandemic and Hawaii's restrictions beyond our control, we are only being issued a partial refund. They've stated the best they can do is to give us a partial refund, or a credit for the full amount if we choose to reschedule (but need to do so before the end of the calendar year, and who knows what restrictions will exist in a couple of months). I understand that these are different times, but their customer service throughout this has been less than ideal, and this was not a small expense. If given the choice, I would not choose to book with them again and wouldn't advise others too, either.

Lastly, George ** who informed me that his supervisor Susan ** and her manager Jennifer ** stated that Funjet is unable to honor the price match but could apply $100 as a 'goodwill' gesture as a credit to each bookings; ** & ** due to the Price Match Plus rejecting the price match request. When asked for specifics reasoning for the reject, George was unable to provide. He stated "they just rejected and did not provide a reason." I questioned, with all required documents were provided as outlined on your website? Without addressing my question, he advised that a reach back out to FJVCompMatch@applelg.net (this would be the 6th request) to request an explanation regarding the reject reason.

We paid $8563.49 for a family of 11, the price difference equates to a total $1389.12, and Funjet refuse to honor their'price match policy' but offered to apply a $200 "goodwill" gesture; Goodwill accordingly to whom's standards? With trustworthiness would eliminate the need for 'goodwill', if you would honor your promise to your customers. This company rips off consumers, save yourself some energy, time and money and stay away from Funjet Vacations.

Needless to say our trip was cut short by 2 days due to travel restrictions to the country. Not that we were getting 1/10th of the experience we had anticipated for the nearly $6000 we had spent on this once in a lifetime vacation. Upon our return we requested reimbursement through our agent for the 2 days we had missed out on (even though we were forced to go), and as of today April 27th, 2020 we still haven't seen 1 penny and zero communication from anybody. Such a tremendous disappointment all the way around!!! Travelers, do your homework unless you can afford to "donate" your money.

Initially I was calling to reschedule but was forced to cancel on the last day before penalties would incur. Now I just want my money back. Unbelievably stressful. I didn’t want to cancel, I had no choice due to the virus! I’m at a complete loss at this point as I’ve been trying to contact them for 29 straight days! Unacceptable business practice.

I booked a trip to Bahia Principe in Jamaica. This hotel allows for cancellations up to 48 hours prior to reservation. As part of the hotel package, Bahia Principe also booked air fare. I was provided the dates and time of departure and return for a price. I agreed to the package offer. After my credit card was charged, I receive an email from Bahia Principe confirming the aspects of the vacation including airline reservations on Spirit airlines. Buried in this confirmation was the notice that the air portion of the vacation would NOT be refundable. I find myself in a health situation which requires me to delay this vacation. While Bahia Principe provided my refund, Funjet refuses.... Funjet is a scam!

I reviewed the bill of rights per Funjet Vacations and their clause states that refunds are processed within 14 days. Therefore, the additional delay is not covered and not within a suitable time frame. Three efforts were made to speak to personnel and Funjet and nothing was resolved. Furthermore, no press release on their website or update was given to consumers letting them know that there is a significant delay in processing refunds. Therefore, consumers are unaware that there is a delay and that funds will not be made available in a timely manner. I would not recommend using their services for travel.

So I scan my medical card showing it states if out of my state I am not covered for medical and emailed it to them for proof. After numerous calls, dropped calls, emails.. finally I get a supervisor to call me back. I told her I call my medical insurer, and it can take up to 30-60 days from the submit date before I can get an answer if approved or denied for EOB. And it will be denied ‘cause it states on the card. Per this supervisor Karina she stated, “That is our policy.” I told her fine, I will just file a complaint to the attorney general's office for grievance, putting through this and making my bills go higher as it’s on my credit card and adding interest. I was polite and call was ended.

Karina the supervisor calls me back stated she spoke to another supervisor and my claim was approved and will get an E-check this week or next of $523.00. Two weeks later, still nothing. I called her back as I have her work number and left 3 messages with no call back within a week. So I will continue with my filing a complaint with the attorney general's office and also the BBB. I will never travel through this Funjet ever again.

Now I’m behind on my rent, property manager threatening eviction, my lights are getting cut off, and I have negative -$1000 in my bank account. I reached out to the travelers insurance company they work with and they told me that even with the best plan, financial hardship (which is what they considered my engine going out on my car as) is not covered whatsoever and in return I can only get travel vouchers. I can’t even get a percentage of my money back. What is the point of travel vouchers when I can no longer afford to travel?! This is the first time I’ve ever used a travel agent and it was the absolute worst experience I’ve ever had in my life. It’s just caused me to become deeper in debt with no one who even wants to purchase my trip and pay the remaining balance. I would not recommend this company or any of its agents to anyone.

The rep tried contacting someone with 3 different smart phones on hold with them. He emailed them with no response. We got there at 2 pm and at 8 30 we finally were asked to swipe our credit card for $500 to get a room for the night and they would give us a voucher when things got straightened out. We left our house at 3 am that day. We hadn't eaten since. Because we didnt have a bracelet for the resort we couldn't get food or water. When we finally got a room after sailing our card for $500 we walked (still have all our luggage) for NJ probably a half mile to our room.

The key they gave us wouldn't work. I sat in the hallway in a different country and cried while my husband went back again to get another key. They left me stranded in a different country and DIDNT CARE. Nobody from the hotel cared. Nobody from Funjet cared. The hotel told us if er didnt get the issue resolved before noon the next day they would charge our card again. We wasted a day and a half trying to get a hold of anyone from Funjet. Ruined our vacation and still nobody cares.

When Funjet sent over the updated dates, they only had the rooms for 3 nights!!! It took over an hour to get checked in on that night because the email they sent the hotel had the wrong information. Then on our last day there, we were informed that the second room, the room that the other two checked into the following day was only booked 3 nights. The hotel clearly had all our information showing we paid for 4 nights in advance for both rooms, they had an email that stated the new check-in date was moved over a day. But Funjet was refusing to send an email stating the checkout date was moved over.

Our hotel (bless them for working so hard for us) kept explaining that we only used ONE room the first night and that the second room had only been used three nights. We paid for four nights, how freaking hard is that!?? We had the first room an extra night and we paid for that in person. They had no problem with that room. Funjet was trying to say that since one room had been checked in on the expected arrival date and a second person arrived in the early morning that we used two rooms. WE DID NOT, the second person went into the room that was already attended and our hotel repeatedly told them, no we only used one room the first night.

Let me tell you this was a nightmare! Our hotel was at the mercy of Funjet as they were a third party that was paying the hotel (with the money we already paid Funjet). Finally, after another at the hotel made numerous calls and was transfer 4 times, they sent over the email with the corrected check out date. NO company should be able to hold a person and their funds hostage like this. We were pulled off the beach on our last day of vacation (a vacation that started out as a travel nightmare) and had to argue with this company for something that was obvious, simple and should not have been an issue.

Basically, we moved our reservations over a day, check-in and check-out for both rooms. We paid for an extra day for one room, which we checked into the day before the new reservation date. ONE room, one day extra. Our hotel told them this. That should have been the end of it, they should have corrected their email and dates right away. They did not. They were rude, greedy and disorganized. They held us and our vacation hostage. Unacceptable. They also messed up our transportation reservations, but I won't even go there. I think the above is enough for anyone to stay away from using this company. I would also say, ask your travel agent if they use them and request they do not.

So I got on the phone with Funjet and spoke to an individual who kept putting me on hold after asking him questions. He had no answers other than the fee you were charged was a fee charged by the Airline agency. I informed him and gave him specifics of what I had talked to the airline agency about and how they told me that the whole expense was reimbursed to Funjet. After getting out on hold for a third time, he came back onto the phone and told me that he cannot give me any answers without talking to the travel agent. Are you serious?! That just makes it more fishy! So now you are telling me (in hesitation) that you cannot answer my questions about MY MONEY without the travel agent? It seems very sleazy and I am very disappointed in this service.

This is someone's hard working money and I am wanting to know where the heck it is going because the airfare company does not have it but the agency is telling me they do but oh wait, we cannot talk any longer because my travel agent needs to speak for me? Something does not add up. I was going to recommend this company to more people - in fact I had two couples that were about to book for a trip in March and one in April but I cannot say I feel too confident in recommending anymore.

Next, he stated the earliest he could get me home was a delta flight the next day at 1645 pm arriving Milwaukee at 0805 am. This would mean sitting at the airport and missing work. He insisted this was the earliest he could get me home. As we were walking past the Delta counter we noticed they had a flight out that night and they had seats. We again contacted Funjet and after being on hold again he got us on that flight. This meant a 10 hour layover in Seattle, getting home to Milwaukee at 2305 and being at work at 0630 am the next day. I contacted my travel agent who had me write a letter to Funjet. they admitted this was their mistake and apologized and offered me $100 in travel credit. Are you kidding me!!! DO NOT USE THIS COMPANY. Their mistake and my nightmare.

So long story short they basically force you to book with them again if you even want the slightest chance of seeing the other half of your money. I hadn’t even confirmed my airline tickets on the Spirit Airlines app because I hadn’t paid in the vacation full yet and they claimed that as soon as you make a deposit, you are confirming the flight. Yet I never got my airline confirmation number to enter online? Hm. Anyways I suggest using Airbnb versus this junk. It’s so much cheaper to just do a flight and book a nice little house that costs 50 bucks per night. I wish I could give this place 0 stars.

After 2 days in the airport, while boarding the flight, in massive confusion, the Delta Airline sent me to the other side of the Dominican Republic. I had to then, find my way across the country with an old fashioned map because I had no cell phone service. It was dangerous and I was extremely frightened and angry. At any rate, I made it to Punta Cana which was my destination. I missed 2 days of my vacation. When it was time to leave, I waited for my shuttle service that I had paid for and no shuttle came. I then had to spend more money for yet another taxi.

I emailed their customer service along with the travel agent who I used to book the trip not only to tell them about my trip but to inquire why the shuttle I paid for was not there to bring me back to the airport at the end of the trip (which was paid for and unchanged), and if I could be refunded for the shuttle. I was told no. Then I was told that thousands of people missed their flights. Other people on the same trip who had found other means of travel to get there called and I did not call FUNJET to tell them my schedule changed.

I definitely called the travel agent and told her my flight was cancelled and I was trying to find a way there but I also do not appreciate being told I did not call to change my shuttle service!!! Um, I landed in the wrong part of the COUNTRY, no cell phone service and had to find a way to get across the country without a phone. I was concerned with my SAFETY and my lack of ability to speak the language so NO, I did not stop to find a pay phone to call FUNJET about my shuttle service!!!

I did not appreciate being told that and I feel like I used this company for this trip. I could have used another company. I paid a lot of money. AND I WAS THERE for my return shuttle trip. I only asked to be refunded for the shuttle. I think it is remarkably horrible that this company, after everything I went through, losing 2 days of my vacation and that money is gone. Customer service means nothing to their people??? I was there for my scheduled shuttle ride and I would like to be refunded for that. I lost hundreds of dollars to no fault of my own. Their million dollar company can't refund a shuttle ride??? I am disgusted. And I think everyone should know.

Funjet clearly is deceiving consumers by not adequately warn them about their non-refundable policy during booking process and cancellation process. Their so called 'Bills of Rights' where their cancellation policy is located is nice and neatly hiding on the very bottom of their website. I am sure they probably re-sold my vacation package to someone else and I am out $856 for no reason at all.

When we arrived at the hotel they were very rude, told us to go to the travel agent for the hotel who looked at us and said "I am not here for you, see your representative for Apple Funjet." The representative had left for the day so the staff from Expedia called him back. I showed him my email for the ocean view room paid in full. The hotel did not believe this and wanted email from Fox travel. After over 4 hrs we were finally given a room only to be told very rudely by the front desk that we only had this room for that night as we had not paid for ocean view.

The next day I received a call from our representative that unless I produced another receipt we would have to move out. Now I spent another 3 hrs working on this. Finally got a hold of our travel agent who was "oh I don't know why I entered in the correct information." Per the documents SHE HAD NOT. It was HER MISTAKE. Then had money, ring, and medicine stolen from our room. We went to the front desk to report it not once but twice and were looked at like we were lying.

Upon arriving - no room upgrade that I could tell... Only by considering that our room was nothing special. If there are worse rooms - then you should definitely avoid this place. The "fruit basket" consisted of 2 apples, an aging plum and a banana - Saran wrapped to a small plate. The "champagne"... Well if I want to get technical - it wasn't from France so it shouldn't be called champagne. It was some cheap local brand (which was also the brand used for their brunch 'champagne' and mimosas). Nothing special or upgraded about it.

Separately, their local travel agency in Cancun "Lomas Travel" is terrible. After clearing customs in Cancun, you are directed to a staging area where Lomas has ~1/2 dozen shuttles coming and going at any time. My wife and I Sat for about an hour (while a hundred or more people came and went) before getting assigned to one. When we finally were assigned a shuttle, we were the last stop (of 4) on a one-hour+ trip. I understand the concept of consolidating destinations... but considering we were the furthest out and had to stop a few times along the way... we could have easily gone on any of the previous shuttles. We had pre-paid for the transport. The organization of it all is a mess.

We opted to book a snorkeling day through Lomas at the hotel. No big issues in booking the excursion. However, the day of the excursion, the seas were choppy and we asked the local guides if it was worth going out or if we could reschedule. Nope - we "HAD" to go on that trip or we lost our money ($135 for the both of us). I ended up getting sea-sick from the choppy water (along with 1/2 dozen other people) and for the two snorkel locations they chose - visibility was virtually nothing since the water was so rough and kicking up the sea floor. (This is in addition to the 1/2 hour of torrential rain that occurred during the excursion). Refund? Nope.

I wouldn't even normally complain about this except for the fact that we asked before about changing the reservation. If there had at least been flexibility in that - then I can understand a little more of the luck factor of whether you have a good trip or not. But the fact that my wife and I (who are NOT meteorologists) were able to recognize the poor conditions and they did not give us any options... Terrible.

Finally, our return flight to the states was scheduled at roughly 7 am. The hotel is about ~one hour from the airport - and my options were to take a 3:52 am or a 4:52 am shuttle. Considering my ride in and the poor customer service during the snorkeling... I opted for the 3:52. (Why the _:_2... I have no idea.) Anyway, as I predicted - the shuttle did not arrive until about 4:25 am - after several calls to the 24-hour line of Lomas. (Thankfully, they answered.) Overall, what was supposed to be our honeymoon was more of a laborious pain-in-the-butt. I highly recommend avoiding FunJet / Lomas Travel if you are heading to the Mexican riviera.

We were told the local representatives were contacted about our problem and would reach out to us to help us get better rooms and find some compensation for our troubles. Nothing could have been further from the truth. They never contacted us. When we contacted them, they continually treated us rudely and made excuse after excuse. They wasted our vacation time. They did not compensate us in any way, did not apologize and showed no concern whatsoever for our problems. I have never had a problem like this with any other booking, whether using Expedia or Cheapcaribbean or any other agency. I will never use them again and strongly discourage anyone else from using them.

Our flight was at 3:25. We got there at 1:20. We were told the flight was delayed an hour. We proceeded to go to the gates. Our boarding pass said gate 5. They had a screen where all the departing flights were posted. All it said was departure time and delayed or on time. This section of the airport was an open area, where you could see and hear the plane engines all the time. All of this combined with the noise of travelers, the fans and wind make it impossible to hear a word of what they said on the intercoms. My friend asked 3 times if the plane in gate 1 was our plane, since it was a Sun Country one. Employees at that counter said no 3 times. She decided to go ask at gate 5, where there was no Sun Country plane. The workers there said the plane at gate 1 was our plane and it was leaving.

We supposed to had just boarded this plane and hoped that was the right one. There were no one calling to board the plane and the monitor where all flights were listed never said "boarding". There were no signs in gate 1 either. They said we were called. So, we had to go talk to Funjet people, where they did not do much. They called someone, and told us, it was our fault, no flights until Monday, this was on a Saturday, and we had to pay $125 fee to get a Monday flight. We had to booked a hotel $142 a night, pay taxi $40 and get another ticket to flight the next day with American Airlines $400. Funjet did not do anything to help us, even knowing the airport is a primitive one. I was not expecting this. I will not travel again to Punta Cana not use Funjet. Is a very bad company and does not care about customer satisfaction.

I had 12 clients going on a trip to Santa Domingo. Everything was smooth until I had to drop one of the passengers from the reservation. It took 2 1/2 weeks to get it resolved. My client wound up having to pay $400 additional to get the matter resolved but mind you, they made over $6000 off of those 11 passengers that I as a agent brought to FUNJET. Thanks to Funjet, I lost my clients due to inaccurate information, documentation, etc. I lost my COMMISSION to keep my customers happy and FUNJET basically tried to make me look like an incompetent agent and I'm pissed. I will NEVER book another vacation package through them as long as I'm an agent. Delta Vacations will be getting ALL of my business.

She was supposed to set up a Groups Your Way code for me to give my guests which she did not do. I found out 15 days later by me having to call the Groups department myself. Katie advised it took a while to complete and a rep from the groups department told me it take up to 8 business hours. If she's too busy or can't handle the work maybe Funjet shouldn't give her as many responsibilities. I'm very disappointed with the service from Funjet and maybe all the rejection letters was a blessing because clearly Funjet employees don't have the same work values and ethic as I have. I will not be using them for not only my wedding but future travel.

For example: In my case, two days after booking I found the same room $150 cheaper per night elsewhere. Would Funjet match it? No. Could I get my deposit back once I cancel? No. Though called a deposit at checkout, it's actually a $50 per person fee. Their claim is that if you purchase their $59 per person "all in one travel protection" it will protect clients from penalties and fees. However, the logic is flawed at the "deposit" stage when you're in $50 per person. Could I get my $100 back? Sure, now that you've paid us $118! In my initial conversation with a customer service rep I was told that they couldn't match the price because the difference was just too great. In a follow-up email with customer service all kinds of rules were cited and cross-referenced: they could only price match within 24 hours, or only with the travel protection -- I should have paid them $218 so I could have gotten $100 back...

To sum up, I booked a hotel on their site and owed them $100 for something almost every other site does for free. It's confusing, it's in 6 pt. type and they say it's in their "Bill of Rights." My point is that instead of putting in a disingenuous "Bill of Rights" that implies consumer rights at checkout, be fair to consumers and customers and put in a bullet that reads "Fees may apply to cancelled reservations." It's simple, and gives the consumer a head's up so they double-check the fee rules. It's a sad to think that Funjet makes a business practice of doing their customers a disservice. I can't imagine using them again.

I walked around for 10 to 15 minutes and went back. No Funjet employee but there was another couple waiting with a 4:00 appointment. No air conditioning just ceiling fans. We sat 1 hour, I ask the table next to us if he could call Funjet and see where they are. He said "no", that it was a different company than his. We sat until 5:30, I am wringing wet with sweat. I'm spending my last evening on vacation waiting on Funjet which I paid them for a service. They are not paying me to sit here and sweat like a pig, when I could be in the pool with my son and grandsons. I finally stood up and had a screaming tantrum for anyone who gave a crap to hear. All the other hotel and vacation employees had sat and watched us waiting for someone to help us. Well guess what they finally wanted to assist us in contacting Funjet. They called Funjet and the guy was right there in the building and was at our table within 3 minutes.

Upon his arrival he was rude to me and said I should have been there Thursday. This was the same employee that told me Saturday morning to come back at 4:00 Saturday evening. He gave me no paperwork which is fine and told me to be out front at 9:25 Sunday morning for the shuttle. He was still trying to reprimand me when I walked away. He never once said "oh I'm sorry, I'm 1.5 hours late and let me be nice to you". Never never again Funjet! I have used your company for over 20 years and have never been treated like a dog before.

We asked for two queen beds at booking and got one king. We were told by the hotel they could move us the next day and they gave us a rollaway bed. We ended up staying in that room since it worked for the 3 of us. I was told by the hotel I had to request the high floor room through Funjet two weeks before we arrived. I did so and we were put on the 5th floor which was perfect. I was kept updated on airline time and flight # changes, and seat assignment changes. When I have used other online booking websites I only found changes out by checking my flights myself. Funjet used Lomas for the hotel transfers and they were great. We left from the airport promptly and were picked up on time for our return flight. I will use Funjet again for my future trips. They delivered as promised.

The hotel felt that by adding a "cot" as it looked to be would make us happy. Well... guess what Funjet! I am very disappointed in your company ways of doing things. I do not see that as good customer service for anyone. Then they would not respond to my email... now I am really upset. I would not tell anyone to use your company for their vacation. I do not find you reliable or honest about working for your customers.

So I called and was on hold for a total of 1 hour and 8 mins. Once the lady got on the phone she basically told me that the only thing they could do was issue me a flight but I would have to pay an extra $2700 for a next day flight. Of course that was not going to happen. So she told me "Well we can refund some of your money." But this refund is only good for a Delta flight through Funjet. Once it has been booked a rebooking fee of $200 per ticket will be applied. So you can reissue me a ticket but you can charge a rebooking fee. So bottom line is we didn't go to Jamaica. I lost money not only for the flight but through accommodations as well. Once I use this credit Funjet can go and play in traffic. But you live and you learn. Funjet is not the route to take especially if a problem arises because your next problem will be an empty pocket!

I had spent weeks making a very detailed excursion itinerary... I search countless websites for the breakdown of resort credits and NEVER once found anything about the excursions only being offered on certain days (mainly because I believe they change the days based on your stay so they don't have to pay for the excursions.) Needless to say all of the "good" excursions were on days that we would not be at the resort (the LAST May 7th excursion left an hour before check in and would not go again until the following Thursday 2 hours AFTER check out). Ridiculous.

So I said "okay forget the excursions we will cover the ones that were really important to us out of our own pocket, but we would like our tickets to PlayaMia water park..." Except now we were told they did not affiliate with PlayaMia anymore so we would not get our tickets EVEN THOUGH I used my cell phone and pulled up the HOTELS Web page and walked the Guest Services representative step by step on the location of the PlayaMia information. I was still told "too bad". At this point I wanted to call Funjet and switch resorts but off course the 1-866 number Funjet provided me with I could not call without the hotel charging me $2.35/min... Never once did Funjet nor did the resort tell me there was a Funjet representative at the resort or a local Mexico number I could call them!

Next was the food... we are the same bland restaurant everyday because the other two restaurants that were supposed to be open for lunches never were and the staff acted like they had no idea what I was talking about when we asked them. Then one of us "lost" the all inclusive bracelet and when she asked the front desk about it she was told it would be almost $400 dollars to replace it or she would need to leave the resort... We decide to get back in the rental car and backtrack and by the grace of God we FOUND IT... Guess what... She didn't "lose" it simply fell off her arm because it was not fasten right. When we return to the resort from backtracking for the FIRST TIME IN 2 DAY we were being hounded for our bracelets...

When she told them it was in her purse they insisted on "escorting" her to the front desk... When she showed them what happened they were like "Oh yes sorry we discussed it after you guys left and we were going to get you another one at no charge." ummm NO YOU WEREN'T that is why you were hounding ONLY our group. So frustrating. Then when we left for good and got to the airport that was a joke! The staff was so rude and the airport was the worst! After boarding our plane (1 1/2 hours late) we sat stuck on the tarmac for 3 hours... So our flight left 4 hours late and made us missed our connecting flight from DFW to IAH and go figure it was the LAST FLIGHT of the night!!!

Needless to say we ended up having to rent a car for $300 to drive to Houston because when I called Funjet they could not help us... Stuck in a random airport with no support from our travel agency... Our only options were to sleep in the airport and catch the next flight (had to be home that morning for our kids) NOT AN OPTION... so we had no choice but to drive it in... Seriously this had to be the WORST TRIP of my life!!! Called Funjet today to get our money back for checked baggage, airplane ticket for flight that was missed due to no fault of our own, and some type of reimbursement for our RUINED trip that we were lied to about damn near EVERYTHING!!!

Called Funjet Monday to tell them we don't have a new traveler - but now they said we are inside the 7 days and that they could no longer refund us anything. Now that's a ** bag move if I've ever seen one! I feel as though I was lied to by the Rep - or perhaps just selectively given the information necessary to push me into the "no refund window". I can only imagine that they sell thousands of these vacations to each of the hotels and airline each year. Apparently there is no wiggle room with the refunds. I'll book all of my next 50 or so vacations through another online vendor and make sure I get my money's worth when I get to the resort.

Funjet vacation's term and conditions says full payment is required 46 days before travel, and the emails also said final payment is due July 5th. However Funjet didn't charge me although they have my credit card on file, and they didn't say that I need to call back to make payment either. I contacted Funjet on 6/30, 7/9, 7/14, 8/3 and other times for making changes and confirmation. None of the representatives, whom I spoke to, told me about my past due payment. After the final payment due date was passed, I talked to the hotel and my reservation was still good, and again I talked to Funjet, and no representative told me about the past due payment either.

Funjet canceled my reservation on August 8th without me knowing it! I found out about the cancellation of the reservation at the airport two hours before the departure. I was with my two children, planned to fly from Newark to Paris. I had to purchase the airline tickets at the airport, and paid high price. I also had to make new hotel reservation, paid much more but still didn't get enough room for 4 people where my original reservation had. It was such an emotional stress! I contacted Funjet right after I found my reservation was canceled, and asked them to rebook my flight. Funjet took 2 hours, and they were working really slow and I was put on hold many times, and which caused me missing the original flight. Then Funjet asked to make reservation with airport, and my kids and I have to wait for hours to catch the next flight.

The downfall is that you need to have all of your ducks in a row such as passports, etc. if you are going out of the country. Read and UNDERSTAND the cancellation policy. If you cancel, Funjet will keep ALL of your money for whatever fees they charge. I booked a family of 6 for a trip and had to cancel one of my daughters the day before our trip because her passport did not come in. I paid $1200 per person for a 5-night trip to Grand Bahia Resort in Jamaica to include round trip airfare. We are only getting about $175 back and that is in airfare credit to be used with Funjet. When I spoke to the resort, they stated that they would have just charged for two nights. Funjet is a rip-off when it comes to cancellations. Beware of cancellations. Would I use them again? Maybe as long as I am definite about the trip and all my ducks are lined up in a row.

The agent on the phone went through the same steps as me and she got the same "Alert" message too. She put me on hold for about 10 minutes because she needed help from her office. When she came back, she told me that if I wanted to continue booking same vacation I either had to change the airline (which changed the time and that doesn't work for me) or still book the same vacation but for about $700 dollars more! When I asked why can't I get the same price that I keep getting online, she replied that there wasn't enough seats available, there was only one seat with that price. When I asked why the same airline, same time, same seats are available but for much more money, she said that I wouldn't understand if she tried to explain. I am very disappointed.

I feel like they are offering/advertising different prices until you reach the point where you want to continue with booking then you get the very high price or the low price that was available does not have an option to continue with booking! I call this a fishing scam, they just try to lure you in. Also, in the past I had a different experience with them, when I tried to book a vacation, luckily my husband saw the fine print that the room that I picked was not available for the date that I picked and the check in date was the next day! I was so shocked that if we didn't catch that what would we have done when we got there?! They price you the airline fare for the dates that you want to leave and get back but the hotel gets booked for the next day! Please be very careful if you ever decide to book through them!

So 21 days later, I check my account and I only received a partial refund. Funjet claimed it was because of a one day penalty. They said they would email Luxor to find out if a 1 day penalty was charged. I personally called Luxor. They said that they are not sure why Funjet is emailing them because it's easy for emails to go unnoticed and more importantly, they DID not charge a 1 day penalty. I call Funjet back with facts, names, dates and phone numbers and they finally agreed to give me my money back but it's going to be another 7-14 business days. Luxor hotel was willing to back me up on this. They were very nice! I can't believe Funjet attempted to pocket the rest of my money. I didn't get an apology or explanation on how they messed up. That entire process was a 4-hour ordeal. Funjet vacations are a bunch of scam artists and I wouldn't recommend them to my WORST enemy!!

So we take our own luggage to our room. That was ok till we got to our room and find there was no fridge and the bottled water that was set on the bathroom sink had $1.80 on them and the coffee had $2. And there was no coffee pot to make it. We had to walk to a store to buy water for the room, but there’s no way to keep it cold - we couldn’t even get ice. So, we went down to our Funjet rep and he tried really hard to help us, but it was too expensive to switch to a sister hotel and it’s $25 each a night to upgrade to a room with a fridge. He tried for 2 days to try and help us, but his boss in Cancun would not help and he couldn’t reach anyone in the USA to help him either. We felt kinda bad because he wanted to sell the extra stuff to us, but we refused to give Funjet any more money since they had no desire to help make our stay better.

We went to the show they had that night and it was so bad and the way we were set, I felt like I was at my son’s school program. Then, it was so hot and drinks were not available in there - no bar, water, or waitress. So we left. Then the next day we hung out at the pool (it was nice), but the swim up bar was at the end where the kids had to swim. There were only 5 chairs and then drinks were limited from the bar. We had to sneak bananas to him to have a good margarita - yes, we had to sneak it out because they wouldn’t let you take anything out of the buffet. We tried to take some dessert for later and they wouldn’t let a little kid who was taking a box of cereal and they stopped him to. The waiters were wonderful (Requrio and Luis), but the food was awful - it’s the same thing every day, just different colors or flavor.

We ate at a taco bar by the pool. The entertainment by the pool was lame and all they offered was bingo or aerobics. There’s no music by the pool and we had to play volleyball in the ocean because there was no room at the pool. And the ocean was horrible - rocks were everywhere you walked and all the seaweeds floated up all day and the beach was smaller than my backyard. Even lower rated hotels have lounges in the main area to meet people and have drinks. They had nothing. This one is crazy. We went to the front desk to ask for a map and ask questions. They said they don't have maps and didn’t even try to help us.

Of course, the hotel next door had the maps. It’s the same map I get every time I have gone to Cancun for 15 years. I was so angry because I spoke so highly of Cancun to my 2 friends I went with and everything I told them great was bad. All the picture of the hotel on the advertisement were pictures of the hotel next door and the price we paid was for a 4-star all-inclusive. This didn’t even meet a 2-star. And the all-inclusive was not supposed to be limited. I feel we were misled by the picture and hotel description. I could go on, but I hope you get the picture. The only good part were the shuttle to and back, the waiters, and the ladies that seated us at dinner. Also, we talked to a couple that just got there and when they got to their room, there was luggage on the bed. They went down and told them and they gave them again a room with luggage on the bed. And at least they were truthful about the fact that we didn’t have to pay for our luggage on the plane.

He was extremely rude and nasty. If you would like to go on a side trip where he could take your money, you couldn't get rid of him. Which brings up another problem: if you did not have the exact amount of money for the trip, you had a hard time getting your change back from him. It's really too bad the reps aren't trained better with this company and dealing with more personal reps. The rudeness was inexcusable. I was very impressed with Apple helping us when we hadn't even booked with them. Do I want my money back? No. But I do think Mr. ** should be told to look for a different job. We will go back to Ixtapa next year but not through Funjet. If they get rid of Mr. **, I may consider it in the future. I spoke to someone on the phone and he said they never had any problems in Mexico before. After reading comments of other people, I'm beginning to question the integrity of this company.

This is a two-part letter of complaint concerning both Funjet and the Bahia Mar hotel.

Part one: Funjet.

I recently booked a vacation through the Funjet travel website. I wanted to go to a beach resort in Miami, Florida, so I searched for vacation packages from New York to Miami. When I searched, various hotel and flight packages came up. I looked through them until I found what appeared to be the most reasonably priced and affordable package according to my price range. The package I booked was a flight from New York’s JFK Airport to Miami International Airport and the hotel was the Bahia Mar hotel and beach resort. The Bahia Mar hotel is located at 801 Seabreeze Boulevard, Fort Lauderdale.

As I had searched for Miami and this hotel came up, I was under the impression that the hotel was in Miami being unaware of the geography of Florida and trusting the Funjet website. I believed this because I had searched for Miami vacations and this was one of the packages that came up. However, I discovered upon arriving in Miami that it was nowhere near where I wanted to stay which would have preferably been Miami Beach, Hollywood Beach or South Beach. However, this error was made due to the misleading nature of Funjet's website as they have Fort Lauderdale hotels under a Miami search.

What is even more perplexing is that the flight was to Miami International Airport, which was nowhere near the hotel I stayed in and was a $90 cab ride to the Bahia Mar hotel. As I got off the plane and went to the taxi stand and told the driver the address, his face screwed up as he said where is that. I told him Fort Lauderdale and he said that's far and it's not in Miami. There were also no shuttle services to the hotel from Miami Airport. My heart sank while I was in the cab and I realized I was getting further and further away from Miami.

I arrived at the hotel on Saturday, May 23, 2009, at about 11:30 pm. The situation became worse when I proceeded to the check-in desk and the clerk requested a hotel voucher which I did not have nor was I informed by Funjet that I would need one. The following morning, I called my mother who was in New York and she advised me to call Funjet. We both called Funjet, but were unable to call Global Travel as they were closed. Funjet told both my mother and I that we didn't need a hotel voucher and the hotel insisted that I did need a hotel voucher. Finally, my mother faxed a couple of email confirmation letters that she received from travel consultant Karen ** who initially helped my mother book the vacation package. The hotel finally agreed that those emails would be sufficient. The Funjet staff did nothing to assist my mother or me.

I then called back Funjet to ask them if they could transfer me to a hotel in Miami as I did not want to be in Fort Lauderdale and due to their error, I was in the wrong location and was not happy. I spoke to Erin and later Elisa. They were not very helpful at all and said that I could go to Miami, but I would have to pay more money for the new hotel and a penalty fee for the hotel I was already staying at. I did not want to spend more money than I already had and felt that they should have been offering me compensation for their mistake rather than making me pay more. Their attitude was cold, indifferent and unfriendly. As far as my complaint was concerned, they said I could write a letter to Funjet as I am doing now: however, I would like to emphasize they were not at all supportive, were facetious and argumentative, and were making false accusations that my mother had become abusive and cursed at them during the conversation she had with them.

I was with my three-year-old son, exhausted, very disappointed, stressed, and feeling down about the whole situation, so I asked my mother to join me in Florida as I needed her support. This was a further expense.

Part two: The Bahia Mar hotel.

On both Sunday night and Monday morning, both my mother and I inquired about changing to a smoking hotel room with two beds as my mother would be joining me. We were both told by **, a front desk clerk, and **, a supervisor at the Bahia Mar hotel, that it would be fine and there would be no extra charge and there would be a smoking room available the next day when my mother came in. On Monday night, May 25 (Memorial Day), I went to the front desk in the early afternoon to ask about the room change and was told that were no rooms available at that time and to come back later and was told again that there was no extra charge. Later that night, I went back to see if a room had become available and spoke to **, who I later found out was the manager, and I asked him about the room. He then told me it would cost me an extra $20 a night and I informed him that I was told by three different clerks, one being a supervisor, that there would be no extra charge. He said that was not the case and I would be charged. I tried emphatically to stress to him that there was a big problem in communication between staff if four different people are giving out different information; however, he refused to listen.

I also told him that the cleaning staff had not changed the toilet roll in the bathroom of the room I was staying in and there was only half a roll left. To which he replied: “We have limited housekeeping services.” However, he did not offer assistance or say that he would fix the situation, so I said, “Are you going to speak to housekeeping about getting more toilet paper?” He said he would do his best and I asked what that meant exactly as to me “do his best” meant he was not sure if he could get more paper. So I responded, “So does that mean I shouldn't use the bathroom?” And he replied that that was not the case. As I was getting a little annoyed by his attitude and the whole situation, he said, “If you get angry, I will have you removed from the hotel.” He said all of this with a cold and uncaring look on his face and tone and while I was standing there with my three-year-old, whom he was also threatening to put on the street.

When I returned to the hotel room and attempted to call housekeeping, I discovered that my room phone was not working so I went back to the front desk and told ** about it. He once again responded in a very cold manner that he would have it fixed. I then told him that he should have more respect for and be more caring toward the guests that stay in the hotel as we were paying a lot of money to stay there. He replied the respect should be mutual and I said I have not once disrespected you. He was extremely argumentative, abrupt and insensitive. This experience added insult to injury as not only was I where I did not want to be because of a huge error on the part of Funjet, insulted by Funjet staff and made to feel like they did not care, I was also in a hotel which had a manager who also did not care about his paying guests.

My mother arrived on Tuesday afternoon and was informed by ** the supervisor at the hotel that there would be no extra charge for the room. We then changed rooms and my mother ordered room service. When my mother called to order the food, the woman that answered the phone was rude and got the order wrong. As my mother was tired and I was hungry anyway, we ate the order that came. When my mother asked the woman why she had an attitude, she said, “Excuse me, I am just very tired.” Later, my mother found a cockroach in the bathroom of the room we were staying in. By the following morning, all we wanted to do was get out of there. This led to me searching for a hotel in Miami and changing to that hotel. This was yet a further expense on my part.

Before we left, I spoke to a supervisor at Funjet who said her name was Tammy and explained my situation to her; however, she was also not supportive as she talked over me and did not listen and also tried to imply that the situation was my fault and I should know where Fort Lauderdale is in relation to Miami, which then led me to ask her if she was familiar with New York and if she would know if I asked her where the Bronx was in relation to Manhattan. She responded no and I replied, “Well, there you go. So if you booked a vacation to New York and the hotel was in the Bronx and you wanted to be in Manhattan, would you have any idea that those two places were far away from each other? She again replied no. She then tried to tell me that I would have to ask the staff at the hotel if they would refund me for the nights I would forfeit by leaving the hotel early as it would be up to them and the hotel staff told me it was up to Funjet. I then spoke to ** at the hotel who said she could only credit me two nights out of the four that I would lose.

I was not happy with this, but there appeared to be nothing I could do. Later, while we were checking out, I asked to speak to ** again and my mother and I sat down with ** and explained everything to her in detail. At the end of the conversation, she agreed to credit me three nights out of the four which was better; however, I still felt and feel that I should be compensated by Funjet for the whole experience as basically my only vacation was ruined by the incompetence of Funjet. My request to Funjet is to be compensated for the entire eight nights that I booked at the hotel which would be an extra five nights as I have already been refunded three nights by ** and not by Funjet. I further request that the five nights be refunded without a penalty fee. We left the hotel on May 27, 2009.

More than $5,500 loss.

I paid $4000 for 4 day vacation and I feel that I should get some money back. I was denied. I think a Class Action lawsuit against Funjet Vacations is needed for misleading people about the cancellation clause.

My husband gave him $300 cash (we received a receipt)so we could fly home. When we got on the plane the stewardess indicated the flight had been overbooked.


$700 Total

$300 for airfare, $400 for hotel room change.

After the hurricane passed, there still was no information from the Lomas Travel Rep, or a feeling that they knew what they were talking about or doing. We even had the Reps supervisor tell us that their phones were down and then less than a minute later his cell phone went off. Funny, how I was receiving more information via my cell phone from the same location!

Then I get home and start the process of getting reimbursed my approximately $800 of additional expenses that we were not counting on, only to get a phone call from Blanca Montenegro-Chavez, being rude to me when shes not even going to reimburse me for any of my additional expenses! Oh, no, she'll give me a credit for 3 days of shelter, for use toward another trip. This doesn't even cover the amount of additional cellular costs! Which, by the way were $490. But, in order to even get this credit, I need to sign a release form first!

Then I receive the so called Release form in the mail only to get different information on it from what Blanca had stated on the phone! In the call, I was told Id be reimbursed in credit form for 3 days; in the release its for 2 days; so, it seems to me, that no one associated with Funject has their stuff together.

I then decide I'm writing to the corporation that owns Funjet. That was over a month ago, and still, I have not heard anything! We get the worse treatment, during and after our vacation, no reimbursement of additional expenses, rude treatment on the phone, but hey, heres a credit towards your next vacation thats only good if you make arrangements to use it within the next 12 months. Oh, and by the way, sign this release too! Because, basically, you should trust me on my word, but were not trusting you on yours!!

From the start of this vacation, we were told that we had insurance by our travel agent. Even during the Hurricane, we, as well as my daughter, were told that we had insurance Dont worry we were told by our Travel Agent at Carriage Travel, youll be reimbursed. Now, we come to find out, that we didnt have insurance, and no we wont be reimbursed, and to add insult to injury, well give you a credit so you can travel with us again!

I feel we're being treated this way just because we have a Hispanic last name, you send a Hispanic to deal with us. Why? Because you feel Hispanics will just shut up and do what theyre told? I dont think so! Yes, I am Hispanic and proud of it, but, no, I will not just shut up and take it without a fight. Especially not after the treatment weve received from FunJet Vacations!

Every other travel rep that was in Cancun, at the time covered the hotel and any other expenses, including Apple Vacations! Apple Vacations even found transportation for their clients to get to the airport! Not FunJet!!

I began following the weather and on Wednesday am 10/18/05 I saw on the news th e hurricane was headed straight towards us. I began asking the Funjet reps and they were saying no problem - it's okay- it's not coming here. I insisted they check for us a flight to leave that day. That would be 1 day earlier. We were scheduled to leave on Thurs.

They rudely told us we couldn't get on any other flight and assured us the hurricane would be hitting through the weekend. We went about our day and heard from someone in town the hurricane was to hit on Thurs afternoon. We headed back to the hotel and got on the phone with the travel agent. She began checking return flights for home this was about 4:00 pm. As we were scheduling a return flight home the workers were nailing plywood and taping the windows.

We paid 900.00 to get a flight home on American. We got the last two seats. American had sent an extra plane to pick people up from Cancun. IF we hadn't got on that flight we would still be there today- which is Monday- five days later.

I spoke with Jennifer in cust. service, she assured me everything would be taken care of. All we needed to do was mail in a death certif. and an obituary and we would either be refunded or take the same trip at a later date. We prefered the latter, however the story was changed and we were told no such refund can take place. we were both out $1,400 each.

Not only did they fall back on their words, we were insulted, givin the cold shoulder, and basically told we learned our lesson next time to buy insurance. We were looking so forward to this trip,for we have only been on one other, that was not funjet. the problem I have is, finally after months of arguing and disputing the charges, we only recieved $630, for the hotel, NOT funjet. they would be more than happy to book us again, of course for full fare, if we wished. Fat chance.

We immediately went to the Fun Jet rep at our resort and requested to be moved. He could not find any availability at any other resort. We asked him would Fun Jet refund our money if we went home? He said yes, but you would have to deal with that when you get back to the States.

The next morning at 8:00 we called the travel agent, told her everything and she then tried to work with Fun Jet to move us. Still nothing. She booked us a flight home that day. We decided to get a refund and try again maybe in August or September.

We argued back and forth with Fun Jet for 6 months and only received $1000.00 refund out of $3600.00. We paid $2600.00 to stay 14 miserable hours at this resort. Needless to say we had no honeymoon and Fun Jet ruined it and furthermore had no compassion. we are going back this July for our honeymoon but not with Fun Jet.