Easy Jet Reviews

By far the worst customer service I have ever dealt with. In this day and age of advanced technology and AI, they couldn't help with the simplest task. All I needed was for them to correct my email address and resend me the confirmation booking. Instead they asked me to fill up a form and then wait 28 days for a team member to get back to me. Not to mention for an airline that charges you for EVERYTHING, it cost me $53 on international calls!!

You should honestly be ashamed of yourself as an airline. You give people a 24 hour cancellation window considering you don’t cancel flights after and they’re non refundable. And then within that 24 hour period you want to take £49 In cancellation fee ? Absurd.

I was the first one in line to check in around 7.40 am on Sunday 8 March 2026 for flight from Brussels to Rome. The check-in took 30 minutes, with the woman saying that because I requested wheelchair assistance only certain seats could be assigned. Yet after all that wait, I was given the same seat, 7C, as the boarding pass on my EasyJet app already showed! I walked to wheelchair assistance, waited around 10 minutes and was taken to the gate. No-one ever said there was a problem. Yet when I got to the gate I was curtly told that I was too late, the doors were closed and the woman in charge on the ground would not delay the flight for me. I was in shock. Had to wait 10-12 hours for the next EasyJet flight to Rome, which landed around 11 pm. Had to cancel accommodation, car rental and other plans, all with no refund, and pay for new accommodation near Rome airport. No apology at the airport. No interest in my plight.

😡 Disappointing Experience at Malpensa Airport – Unfriendliness and False Information! I am deeply disappointed with the experience I had with EasyJet ground staff at Malpensa Airport. The employees were extremely unfriendly and unhelpful. The main issue was that we were nearly denied boarding based on clear false information. The staff claimed that we would need a visa to fly to Sharm El-Sheikh (Egypt), which was simply untrue. What followed was a nerve-wracking process of about 1.5 hours, during which we were forced to call back and forth with different parties to clarify our situation. The staff on site showed no willingness to check the matter from their end or accommodate us. Only after we persistently provided evidence and the truth of our situation was confirmed through our calls, did the EasyJet employees have to concede that we were right all along, and we were finally allowed to fly.

We missed our baggage drop-off by just 2 minutes because our connecting flight was over an hour late. Instead of helping us, EasyJet forced us to pay an extra $420 “rescue fee”—which feels completely unfair and misleading. On top of that, we were charged $65 for a suitcase that was the same size as what everyone else around us had, and then told we had to buy another $89 check-in luggage fee even though I had already paid for checked baggage on my morning flight. The whole experience was stressful, overpriced, and felt like we were being taken advantage of. We expected some level of understanding since the delay wasn’t our fault, but instead we were met with unnecessary charges and zero compassion. I will think twice before flying with EasyJet again.

This airline is a complete scam. On their website, they tell you one thing, but when you arrive at the airport, all they care about is charging you for luggage. They even charged me multiple times, including for my personal purse — something that should never count as baggage. I emailed them several times and got no response at all. To make it worse, there is no phone number to call — no real customer service, no way to resolve the issue. It feels like theft. This airline misleads customers, takes their money, and refuses to take responsibility. I will never fly with them again and I strongly warn others to stay away.

The worst. You can't change a flight without paying the entire cost of the new flight, so you're basically paying for 2 whole flights. And no luggage is included, not even a personal item. Their website is a piece of crap. The prices are so high once they add all of the bullshit fees.

They are scammers. Do yourself a favor and book elsewhere. This was my first booking. I didn't know any better. They changed my flight without consulting me. In order for them to change it to a time that works for my connecting flight, they demanded a change fee plus airfare difference. How do you screw someone over then demand a fee to do right by them?

Awful, awful airline! I flew EasyJet when flying from Mykonos to Rome. They forced me to check my carryon bag which had a brand new purse in it. When I arrived in Rome the purse was missing. They are scam artist!

One star because there is no option for zero, you flippin thieves! What kind of company allows a type of cabin luggage on the way in and on the way out forces you to pay 72€ for the same exact luggage?! And if you can’t pay with card and only have a 100 in cash doesn’t even give the CHANGE. You rats! This is stealing!