Easy Jet Reviews

On departing Barcelona airport this afternoon 24/4/19 while standing in the queue the flight attendant came over to myself and my husband and said to us we were not able to carry my handbag or my husband’s passport bag on to the plane. I explained we had no problem with it from Gatwick to Barcelona. No questioning but the attendant said to us, “Well you’re not in Gatwick now. You’re in Barcelona” so pushed the barrier across us while we struggled with the bags going into our small carry ons. Everyone else was carrying handbags and other bags. People were asking us what had we done. I said I really didn’t know why they made us wait until the last passengers had boarded the plane then said to us there was no room for our carry ons to go into the overhead cabins so they would have to go in the hold.

My wife and I have never used EasyJet before so never really knew what to expect. Anyway when we purchased our tickets we booked extra leg room, which apparently also gives you Speedy Boarding/Priority. What we couldn't understand was what is Speedy Boarding? When we arrived at the Boarding gate we joined the Speedy Boarding line, we showed our boarding card/paper and proceeded to a holding area where we waited for transport to take us to the plane.

Never will I ever fly with this company again! They are uncaring, rude and thieves. When coming onto my 6am flight I was informed that I would have to stow my carry on because they didn't have room. I've had this happen before with flights when it's a full flight so I didn't think anything of it. Upon getting to Gatwick my destination I noticed the lock on my back wasn't clicked in and thought that it was weird but I had a connecting flight to the US so didn't have time to think anything of it. When I got home I noticed that 2 small luggage cubes containing gifts from Italy for my family was missing! I have never had this happen and I fly at least twice a year. I have sent a complaint to the company with no reply. And I will not only never travel again with this company but I will share my experience with any person who brings up the fact that they are thinking of using them. THIEVES!!!

Flying over forty flights a year never had such a AWFUL experience with airlines as I did with "Easy Jet". I highly recommend to use services of other Airline provider, initial cheapish price might be very expensive due to LOUSY and UNPROFESSIONAL service they provide. Day of the flight in the morning I received message about two-hour delay of our flight from Amsterdam to Manchester. I wish I never installed their application, sending notification about delay but then no further update about change to its original state!

Wow, Easyjet and their staff at the Rome FCO airport are a joke. I needed to fly out of Rome to Paris on October 3rd, 2018. Our original flight was at 9:50 am. It was at the airport that I realized I didn't have my passport. I went up to the Easyjet Informations desk and explained to them that I do not have my passport and it most likely was left at the Hermes Boutique in Central Rome. At this time, it was only an assumption that my passport was with Hermes. This is because I received a missed call from a Rome number the night before. The next morning, I returned the missed call and I was sent straight to their Hermes voicemail. So at this point, all I knew was that I did not have my passport and that I have a missed call from Hermes meaning it is probably with them but I did not know for certain as no one picked up the phone. I wasn't going to get a definitive answer until 10:30 am which is when the boutique opened.

EasyJet lost our stroller/pushchair on a flight from Paris to Edinburgh. After a day of carrying a 1 year old, I called to see if a temporary replacement would be covered under their "emergency needs". I got a very vague non-committal response. We decided to buy a replacement (keeping it cheap and within the 1-day allowance in their policies). Well, I am glad we did. We went through the subsequent 2 weeks with EasyJet having no idea where our stroller was. I filed the claim for the replacement pushchair once we could. They took forever to reply. Then when they did, they asked for the receipt. I submitted that within hours of their request for it. Weeks later, and 3 follow-up emails, and I've heard nothing. I see that staff is posting my emails to my claim. But nothing more. They still owe us £69 for this replacement we had to get (and that was the cheapest we could find locally).

The agent was helpful but the management adherence to the policies and no flexibility was a very negative experience for us. We had to change our dates by just one week with nearly 2 months notice and were just outside the 60 day window for the penalty increasing to £47 per person, that combined with the additional cost of the new flights plus all the additional excess baggage fees and legroom fees (they had to be paid again in full) meant that we moved our flights by one week and ended up paying £1000 in total for two flights that started life as £59/79 flights or similar.

I faced discrimination in Berlin Germany. The lady embarrassed me when I tried combining my carry on with my personal item. She seemed very upset when I did not speak German. Then refused to speak to me in French even after I had heard her speaking French with another co-worker. I believe her unprofessionalism is a reflection of how the company treats the employees. Especially because easyJet has so many negative comments, it shows that the staff is miserable and poorly trained by the company. I am never flying easyJet again. I hope this company changes its ways.

Cyprus Paphos to Edinburgh. Flight number EZY6946. Departure 21:30 Wed 16th May. Estimated 22:05. 6th time in a row late leaving Edinburgh with no reason giving. As you can imagine it's always late arriving in Paphos and leaving with the message, "Arrival 00:45 Thu 17th May. Estimated 01:20. We’re sorry for the delay to your flight. Please continue to monitor the airport screens and check Flight Tracker for updates."

This is the first time I have taken the time to write a review of this nature. Paul ** of Easy Jet (Newcastle Based) stands out so much that he deserves it. I have met Paul inflight over 12 years and he is always smiling, laughing, reassuring, creating a positive atmosphere whilst clearly keeping a professional eye on all of his duties. I fly 4 times a week and he is the only Steward that remembers my face and even what I like to drink! There may be a 6-month gap when we are not on the same flight and I have no idea how he keeps that level of detail in his mind. There have been tough flights, fun flights and tiring delayed flights and he is always, always upbeat. A great sense of humour and attention to detail. Sparkles. Despite all the challenges that flying can bring he smooths them all out and you disembark feeling happy, untroubled and ready to roll. Thanks Paul! Keep being awesome. Looking forward to my next Bloody Mary inflight.

I was enjoying a very nice weekend with my partner in Lyon, France, we traveled to France with friends on Saturday by car. I was a bit concerned because I had lost my passport but I had a photo of the passport and a current photo ID driving license. These proved ok getting across the channel via the tunnel and there was no problem, however after I passed through passport control at the airport I was told at the Easy Jet departure gate that I could not travel because I did not have the correct documents and was told to go to the Lyon British consulate and was led away from the departure gate leaving my partner alone to go back to Gatwick alone without transport to get her from the airport to her home. All she could do was get a taxi which would cost in excess of £60.

Easy Jet is so horrendous, it’s hard to believe how low they can seek: 80€ charged for a 6 kilos luggage overweight; pissing customers off with their stupid one piece of luggage policy; flights are always late... What did I do to deserve this honestly?

Flight canceled at 4 hours notice and no help of any kind offered at airport. Thereafter they've been as difficult as possible and refuse to provide me with information required to submit an insurance claim for my significant losses. Having used them for many years without any major issues this experience has been a real eye opener. I wouldn't have believed it possible that any business reliant on goodwill would treat its customers with the level of contempt and dishonesty I've encountered here. Will never fly with them again. It's fine when it goes to plan but as soon as a problem occurs they just don't want to know. Making Ryanair look good!

I submitted my expense claim on Oct 4th. Since then I have sent them more than 10 emails with a receipt they requested. And a funny part is they've responded to my email in a day or two but they were asking the exact same information but from the different person?? This must be one of this company's tactic to delay a refund. Maybe they just don't want to pay back... I really don't understand why they are doing this…

I was traveling from Berlin, Schönefeld Airport to Malaga airport on the way home to New York City, USA. When I got to Malaga airport my luggage was nowhere to be found. I reported it missing and gave the description to EasyJet saying it was a black canvas case with yellow trim. Several days later they contacted me telling me the description was a black canvas, multi-colored case. They did not even get the description right. I’ve waited 21 days and nothing. After 21 days the policy requires that the passenger send in a claim. Their website does not work and I am not able to contact anyone by phone. They also require proof of receipt of every item that was in the lost luggage. How are you supposed to provide receipts of clothes that are many years old. Moral of the story: Do not take any luggage on EasyJet that goes in the hold. Be careful of this airline, it is certainly something to be avoided.

Upon arrival at Boarding Gate, Porto airport on our return from honeymoon on the 5th September 2017 I was issued with a new seat number meaning that I would no longer be next to my wife. My wife a bit upset and wanting to know why but due to the fact that there were a lot of people behind us, I didn't want to make a fuss. When boarding the plane I asked the reason being and the hostess replied that it wasn't up to her so I took up my new seat only to discover that my original seat was taken by one man flying alone, whilst the man could've been given another seat as there were plenty of spare seats left upon take off. Why split up a couple just for one person to be sat next to my wife? I would not contest to the fact if I was flying alone. My wife finally joined me on the adjoining seat and the poor person to whom that seat had been allocated had to take my initial Seat as I did not see why I should be the one to move.

I have spent the last 14 months trying to claim compensation (expenses incurred of approx £550 for a canceled flight that was a fraction of this cost), having been promised by an Easy Jet customer service worker on the phone (verbal only) that I would be compensated without question. Eventually Easy Jet resorted to just ignoring my emails. I eventually went to the CEDR ombudsman/adjudicator who resolved the issue - I was paid back about half the amount claimed. I think it is totally unacceptable for Easy Jet to treat customers in this way. Lessons learnt: get it in writing! Use the ombudsman. Thank God that we have scope for arbitration. And it works!

After paying for carry-on luggage during check-in and assured that I had paid the correct amount for my family's three carry-on luggages, when boarding the plane I was humiliated and it was demanded that I step out of line and wait to pay for one luggage again. My two children (girls age 11 & 14) boarded the plane before me and when I told the Easy Jet rep that I was holding both my luggage and my 11 year old's backpack, she did not believe me. I asked that she go on the plane and see that my child had nothing with her, but she refused. She then proceeded to embarrass me by scolding me and making me get out of line.

2 flights in the last month 28th May 2017 - 2 cancellations - 2 weekends ruined, money lost, but they do not care. 1st flight - Rome to London - they announce a 2 hours delay and after getting all passengers at the gate they announce that their crew cannot fly anymore and the flight is cancelled. Now, they knew this since the morning as I received a message - how can they fail to program another crew for this flight that they know 12 hours before at what time it would arrive to Rome and how many hours that same crew had flied?? They tell us that they would get us at a hotel (it was midnight at this point) 25km from the airport and we would then need to pay the cab back to the airport. I had already paid for a cab to pick me up at Gatwick at 1 am. I refused to take that hotel as next flight was at 9 in the morning and went to a hotel close to the airport.

Through OneTravel.com we booked Easy Jet roundtrip from Orly France to Faro Portugal. The day of the flight, at 1:30 am, while we were asleep and some 4.5 hours before the change of departure time from 8 am to 6 am, Easy Jet emailed us of the change. We were unaware of this until arriving at the airport and missed the flight. We had to book on another airline to make our obligations in Faro the same day. The notification was so late and untimely that we would not have been able to alter our shuttle arrangements to the airport even if we had been monitoring our emails at 1:30 in the morning.

They made my father buy a whole row of seats because he couldn't bend his leg. He paid £500 and they allocated seats stretching over another passenger and the aisle. The flight attendants told us to complain (you only need three seats if you need leg elevation apparently which we said we didn't need - there's easily loads of leg room in the seats anyway). 8 unreturned phone calls each lasting ca. 30 mins. No written response. Finally got to speak to a manager who made up 4 hilarious erroneous excuses for not giving a refund ranging from 'you used the seats' (er no) to 'you didn't pay for the seats in the first place' (er yes we did) to 'you had extra leg room seats' (er no... er) to 'you chose not to use the seats' (er... why would we?). So now I have to go to CEDA. They are disgraceful. Unfortunately I have to keep using them but I will never flush an Easy Jet toilet again!

I was quite apprehensive about my domestic flight while vacationing in France (from Toulouse to Paris) due to a previous experience which wasn't super positive as I had to trash my carry-on baggage which didn't fit the dimensions just before boarding, wearing all my clothes on top of mine so I wouldn't pay a ridiculous fee to have it checked. This time, I was traveling with my infant daughter and from beginning to end, it was perfect: the staff from the counter to the plane was very attentive and Axel and his team went above and beyond to assign a seat for both of us. Even the pilot said hi to us which was great. I had an awesome time and would not only fly again with them but recommend them.

Myself with my partner traveled from Belfast to Manchester with Easy Jet. I was pulled from my seat before take off and informed that I could not remain at my current seat due to my weight. How I was made a show off by staff asking other passengers to swap me seats as I was too heavy to remain seated in the seat I had selected. I cried the whole flight, East Jet ruined my holiday and I have since suffered from anxiety and stress due to the down right rude behavior of Easy Jet staff.

I had a very tough time communicating with EasyJet. No phone number in the U.S. and I even had to wait for chat to become available - waited a while. I had a special circumstance and I was trying to cancel a booking for NEAR full refund - reference number **. The circumstance is that the flight leading up to it earlier that day with Hahn Air Systems was cancelled. I provided proof to the EasyJet agent, Amrit (he wouldn't give me his I.D. number) during our chat conversation on 4/11/2017 that started at 9:40 am - Hahn Air Systems flight 277 leaving ZTH 10:20 am and arriving to Athens 11:15 am on June 6 2017.

Incredibly disappointed with my experience with easyJet. I understand that it is a nonrefundable airline. However I came down with a serious illness on the day of my flight and could not travel let alone get out of bed. When I called to cancel the rep on the phone told me I could be refunded if I obtained and sent a doctor's note. After doing so (in a foreign country) I sent in the information and was told I could only be refunded the tax on my flight. I choose NOT to travel for the safety and well-being of the other passengers and crew members. I'm sure they all appreciate that. You can bet I will NEVER choose to fly easyJet again and I will make sure everyone knows that. Just don't fly easyJet.

After hearing such a lot about being able to claim for compensation for cancelled flights and having been delayed by 2 days 4 years ago, and my company not paying me for the 2 days off work which lead to me lose £300, I decided to claim. It was relatively easy at first but they took ages to settle, as I had friends with me on this flight I passed onto them about claiming. What a fiasco it turned out to be, we are, after nearly a year trying to get the rest of the compensation back. It appears Easy Jet cannot, despite many emails and phone calls, get the message that only I have had the compensation but not the others. It is so frustrating... Shame on you Easy Jet.

This company is just a trash. They have canceled my flight from Paris to Milan (**) at 26.06.2016. And they couldn't offer me any other flight. Moreover I missed my connected flight from Milan to İstanbul. And I had to pay fine and change my flight. I paid quite enough for this and I missed my flight. Such a nightmare it was. I lost a lot. Then I requested them to compensate my expenses. They have agreed about paying 250 Euro for each ticket after several mails and after several checking.

Buyer beware. If there is at all any other way to make your travel plans I suggest using your alternative method. Their website and marketing material really make you think they are reputable and reasonable company to work with. They need to change the website to Buyer beware and we not provide customer service or support. Worst company I have ever dealt with. Common theme among customer that have had any dealings with them.

We were greeted by a very unhappy baggage attendant who was angry to begin with. When we checked our bags we are charged more than on our first flight. We were also charged to check a carry-on, which on the first flight was said to be free. They were rude. The seats very tight and uncomfortable, and everything was an additional cost, even water when my mother was choking. They charged my daughter an extra 65.00 to change her name because it had her maiden name on it. She had a passport, visa, and Military ID with the same information but clearly they just wanted to make more money for a 2-second add in the computer. EASY JET = Not So Easy and more expensive than any other airline.

On our way home from Naples to Stansted we were informed at the gate that the bags (that we had traveled out with) would have to be checked in to the hold at a cost of £45 each! This was after an announcement approximately 25 minutes earlier informing the flight that cabin baggage could be checked in for free! We managed to force our "extra" bags into our cabin cases and boarded only to notice we were following numerous passengers carrying cabin bags, large backpacks AND carrier bags full of duty free goods! This is clearly yet another low cost airline scam and will be reported to the highest level I can find. Disgusting!!

Worst and most costly experience with any airline, hands down. They overbooked my flight, so I got to watch my plane board for 25 minutes before it left without me. Then they wanted to charge me 80 pounds to get on a later flight, with no guarantee of having a seat. Ultimately, I had to buy a ticket from another airline and sleazy jet wouldn't reimburse anything. Customer service people were embarrassed and tired of being yelled at for just cause. I will never use this terrible company again.

Very bad experience. We arrived 25 minutes before departure at the terminal because of the delay from our British Airways flight from Lima and the flight was disappeared in airport screens. In our boarding pass indicates that door closes 30 minutes before, but most companies say the same and then gate closes 5 or 10 minutes before departure. Anyway, it's disgusting that in case of delays not attributable to you, as in our case, it's impossible to access the plane only 30 or more minutes before, and because of the delay is not attributable to EasyJet, this company wash its hands. In fact, about 20 people flying with EasyJet to different destinations lost its flight due to the same reason. That's not normal. Just in case, I'll never fly with this airline.

I thought the luggage was included in the flight to realized once at Gatwick that it wasn't. I am asked to pay a fee of £30 which I do but the staff member who registered my suitcase advised me to do the way back online. I had the app so I tried to do it via the app which denied me the access. Worse, a friend of mine get access to my flight hoping to understand what's going on. 2 days before my departure the app was showing that my suitcase was recorded and that I did not have to pay. I tried to bypass that but could not. I thought £30 for a return was bad enough.

Cheating - no EU compensation paid / customer support with no support. EasyJet cancelled their flight EZY3495 on 06/17/16 from Hamburg to Rome. In accordance with EC regulation 261/2004, I claimed compensation on behalf of 2 passengers. After having processed the forms from EasyJet's own site, I received the first answer from customer service on July 2 saying: "At the moment, I am unable confirm the reason for your disrupted flight as I require information from our Operations department. Once I have this information, I will review your claim and respond with the outcome." The exact answer was sent on July 19 after asking them of any progress. Don't expect anything from that airline. If someone treats customers in such a manner, I would not be surprised Ryanair takes over their slots soon. ;) Worst airline on planet!!!

I had to fly via Easy Jet (flight No 2844) on 23/4/2015 at 9:00 am from Catania Airport (Italy) to Malpensa Airport (Italy) where many changes for flight departure took place by Easy Jet as follow: First Change - When I reached the Easy Jet counter at 7:15 am I have been informed by the desk staff that the flight is being delayed to 10:30 am. I have accepted the delay since it won't affect my next flight (Malpensa Dubai at 2:00 pm) and I have checked in the luggage.

I and my family were booked on a flight that was originally leaving from Brussels to Berlin (in April 2016 - Flight number EZY8202). The flight was transferred to Lille due to the terrorist attacks in Brussels. Easyjet sent me an email explaining the situation and promising the clients who agreed to fly from Lille a reimbursement for transportation from Lille to Brussels + hotel in Lille + taxi from the hotel to the airport in Lille. I agree with the flight change and, after I arrived home, sent all the receipts to Easyjet (the receipts were sent in May). I still have not received the reimbursement. I spent a lot of money due to the flight change and I really hope to get my money back. I WAS DECEIVED BY EASYJET.

I travel with Easy Jet around 50 times a year (it used to be double that). The service offered apart from the odd delay is generally very good. However if you ever have to contact customer services it is a nightmare, particularly if they owe you money. Invariably they ignore emails and if they do reply they suggest you call them. Trying to call them is almost impossible without at least a 20 minute wait (usually followed by a mysterious dropping of the call). I always copy Ms McCall in on emails which sometimes gets an automated reply that they will contact you within 3 days.

Last August on board a flight from Gibraltar to UK I purchased a return train ticket and paid by credit card. To cut a long story short, the air steward messed up and I had to repay in cash and he said he had to keep the credit card receipt except for the bottom piece which was supposedly my train ticket. Needless to say it turned out to be invalid and I was fined 20 and then had to purchase the return journey again. I emailed customer services that night and all I've ever had back from them is the promise of my complaint being looked into and will revert asap. 8 months and various emails later I'm still waiting!! Pathetic! But I am not going to let this go. I was humiliated at the train station and I don't want other people to suffer the same way.

EasyJet.com always contains a Europcar advertisement for up to 20% off for EasyJet.com customers. It's a huge consumer ripoff by both EasyJet and Europcar. In fact, the online booking difference simultaneously offered by clicking on that EasyJet.com Europcar discount ad vs. simultaneously booking online directly with Europcar.com (with no discount whatsoever) amounts to a Europcar offered meager 5 cents USD price difference for a 5-day rental of the same car model, on the same 5-day dates, at the same airport-located pickup and return Europcar location. Europcar and EasyJet are defrauding the public in this rental car booking scheme. EasyJet.com customer service washed its hands of this matter and referred me to Europcar on this matter. Europcar has not replied to my emailed complaint.

This Friday, November 29th, I took an Easy Jet flight from Nice to Berlin. The flight was full and the representatives of Easy Jet asked to "cooperate and come forward" to check in my hand bag as a luggage at the boarding to, as they put it, make it "easier for all the passengers and facilitate the boarding process." Which was exactly what I did. To help other passengers, but, mostly, THEIR COMPANY. And what do I find by arriving to Berlin? Not only did they lose my bag (as I learned later - it never even left Nice!), but now they're claiming that it was me who forgot it in the first place and it was oh so kind of them to just bring it to Berlin. And now they're refusing to deliver it!!

I booked a round-trip flight from Paris to Nice on Easyjet. The flight down there was fine. The problems started on our return. We were in queue to board when a gate agent told us we were only allowed 1 carry-on bag. That's all we had. They then proceeded to tell us that our purses counted as 1! What?! My tiny little purse is considered a carry-on bag?! We explained that we had no problem on the way down carrying our 1 carry-on that met the required size and our purses. Their response was "well I guess someone wasn't doing their job". They then proceeded to tell us it would cost 55 Euro for our 1 bag. OUR FLIGHT WASN'T EVEN 55 EURO! Easy Jet has a real scam going because they put you in a position where you have no alternative than to comply with their predatory practices. I am filing a complaint with the Better Business Bureau about this. These so called "low cost" carriers need to be stopped!!

I and my husband were planning a holiday for a year from Australia to Europe. We had previously traveled using low cost airlines but never had such terrible service. From Berlin we wanted to fly to Nice where we would have spent two nights but instead we spent this time in an airport hotel in a Berlin because our flight had been 'downgraded' and although we had our boarding pass booked in online, we were told after an hour queuing and 3 check in counters later that we don't have a seat and have to stay overnight in The hotel to get on the flight next day.

I booked an EasyJet flight from Bordeaux to Geneva. The lounge was filled with non-functioning electrical plugs, but that is a minor inconvenience. The flight staff began soliciting passengers to give up their seats because the flight was overbooked about 1.5 hours pre-flight, but all they offered was to pay for their hotel room, with no other compensation, so of course no one volunteered. This continued, and then they delayed the flight 1 hour. They continued trying to solicit customers to give up their seats, and of course no one wanted to since there was no compensation. They continued to hold our flight hostage until almost 2 hours (1 hour, 50 minutes) after the time of departure.

We booked flight for all four of our family members to fly from Barcelona to Paris on July 31, 2015. All of us had a small bag that easily fits in the overhead bins. However, the agent at the Barcelona airport argued and forced us to pay 40 euros per person and asked us to check in. We were on vacation and did not want to miss our flight and ruin the rest of schedule. During the flight I took pictures of bags in the plane that were much bigger and heavier than ours, I reported that to their customer service asking them for a refund. Customer service took forever to respond. I sent them these pictures and asked again, but no response. Just sheer unprofessional.

I made a booking from New York to Nice and on to Rome for July 10, 2015. On July 10th, just two hours before our flight from NY to Nice we received a text message from EasyJet that our flight on July 12th from Nice to Rome was cancelled due to a fire at Rome Fiumicino on May 7, 2015!!! This was ridiculous as we had bought our tickets on June 20, over a month and half after the fire and EasyJet should not have even confirmed a booking if they could not fly us between the two cities.

My daughter and I were denied boarding on our 8 am flight because the airport agent said we were 2 minutes late, when the entire time we were standing in line waiting for someone to show up at the counter. We then were told the agent was at another counter chit-chatting. The agent was extremely rude and since we were denied boarding even though the flight was not leaving for another 38 minutes and to get to the flight takes about 5 minutes (the airport is extremely small.) I was told I had to purchase 2 new tickets for the 7 pm flight. It obvious that I wouldn't spend not one more penny on Easy Jet therefore I went and paid for 2 new tickets on British Airways and left at 10 am. I have emailed back and forth with the main office and they are refusing to refund the money. This is the worst airline by far that I have encounter in my life. I am a travel agent and will never recommend it to anyone.

I am writing about a recent booking experience. This is for flights to Tenerife in March 2016 for 2 adults. I booked the holiday to meet up with 2 relatives from 6TH March to 15TH March. This was the first opportunity to book flights for this date and destination. The confirmation went to my wife's email address. When she came home from work later yesterday she saw the email and to my horror I had inputted a wrong date, the 14th instead of the 15th. A genuine mistake. I hoped you would be helpful and change the date.

Easy Jet insisted that we travel from our home to Gatwick airport for a flight that was cancelled due to the French air traffic control strikes on 9th April, but said that they would compensate us for our unnecessary travel costs. This still remains unresolved 3 months later on 14th July, even though Easy Jet have agreed payment since an email on 10th June requesting my card details so that payment can be made. I have sent my card details twice now, but Easy Jet have still been unable to make the payment. In total I have had to phone Easy Jet 10 times, waiting an average of 15 minutes before I get to speak to someone. I have emailed more than 10 times. And I have written and posted a letter to Easy Jet Customer Services at Luton Airport.

On July 3rd I couldn't board the plane because they over sold tickets for this flight... I had to stay in a hotel that they paid for and they said that I could take the next flight one day after. After this they told me that I was going to get 250 dollars for 2 tickets, mine and my wife. Now I'm trying to contact them and I haven't been able to talk with anyone they even closed my online account with no reason. AND I'M STILL WAITING THE 250 DOLLARS but not only that... Obviously I had a hotel reservation at Palermo which I had to change and I also lost money on that and the car rental too. So IF YOU PLEASE CONTACT ME. THANK YOU.

At check-in Fiumicino Sat May 9 we were advised by a staff member our flight was cancelled. "Please queue in that line for advice" we were told. The Airport had sustained a fire and airlines were forced to cancel flights so we weren't overly surprised. At the counter the cancellation was confirmed and we were advised of available flights over the next two days. As they were unsuitable we left but were given the standard form covering Cancellation Disruption compensation etc. An expensive booking with Vueling later got us to our destination. On return to NZ we contacted Easy Jet to discuss compensation and were told there had been no cancellation and we were No Shows. Fantastic. Have made 4 phone calls to date and they have sent 4 emails to Rome for verification of our story. No response as yet. We don't give up either as they will learn.

Last April, 4 of us flew from Paris to Barcelona via Easyjet. We were late boarding so their customer service at the airport advised 3 of us to take the flight and leave our luggage with my friend who can take the next flight. We will only pay 80 as rescue fee by doing that. However, when my friend was boarding, he was told to buy a new ticket, plus pay extra for all our prepaid luggages! When I got home, I contacted their customer service and there was probably 10 people I dealt with and each time, I had to explain again what happened as they never log conversations with client.

I flew EasyJet for the first time recently, London-Cyprus. I purchased an Exit Row seat, which meant that I was entitled to a larger carry-on bag as a Speedy Boarding passenger. I didn't realize this was the case, and because the gate was announced only 40 minutes prior to departure and it was a 15 minute walk to the gate, by the time I arrived all of the Speedy Boarding passengers had already boarded the plane. There was only one line, and as I approached the gate agent he told me my bag was too large -- before even looking at my boarding pass. He gestured to the gauge they use for non Speedy Boarding bags, which is 15 cm smaller than what I was allowed as a Speedy Boarding passenger. I did try to fit my bag in the gauge, but because the gauge is smaller than other airlines, my bag didn't fit. The gate agent charged me an extra 45 GBP -- nearly the same price as my ticket -- to check my bag in the hold.

Yesterday evening, after my business meetings in Geneva, I proceeded to Airport about 2.5 hours before the flight to Amsterdam. We passed through the long security queue and arrived to the gate about 50 minutes before the flight departure. On the boarding pass, it is written that gate closes at 18.20, we were at the gate at 18.26 and before that we were sitting in the hall about 200 mt to the gate. We have seen last people proceeding in front of us going to the flight. Lady at the counter said it is closed. In the same time, on the screens it was clearly written that the flight "is boarding". Gate is not closed according to the screens. She claimed that she announced our names but we never heard any announcement at all. Because we were just sitting close to the gate. There are still comfortably 20-25 minutes at least to the scheduled time and we talk about Easyjet which almost never departs on time. She rejected us by saying that "this is not a bus". We tried to get over the shock as we see the plane in front of us and it is not leaving nor fully prepared at all.

I recently booked tickets for 10 passengers with Eject Air Services from JFK to Guyana. My trip is from June 29 - July 15, 2012. But in the recent days, I came to find out that the airplane is having financial issues. There are people complaining about delays and cancellation. The plane is currently grounded. I have a family in Guyana who was to come in on Wednesday and they told me that the plane is grounded. I contacted the airline and they are still taking reservations (1-855-FLY-EJET). I just want my airline (Overseas Direct Travel 16202 Jamaica Ave, Jamaica, NY 11432) to switch my airplane because I am traveling with a child with special needs and I do not want the push around. Can someone please advise me what I can do? Please help.

I booked a return flight from Nice, France to Sharm-El-Sheikh, Egypt via Geneva, Switzerland. I received an e-mail from EasyJet telling me that they randomly changed the departure of my flight from Geneva to Sharm. So, it's now 6 hours earlier than what was originally planned. My connecting flight from Nice arrives after the departure of this flight. I called Easy Jet to find out how we can sort this out. I was told that I have to pay to change the Nice-Geneva flight, as Easy Jet is a point-to-point carrier. They cannot help me otherwise. I am positively fuming! Easy Jet makes a flight change and I, their customer, have to pay for the consequences. Their "customer service" is atrocious, an absolute joke!

The flight from Rome CIA to Berlin Schoenefeld on 2nd Sep 2010, 3.30pm was cancelled. I had a return flight tickets for 4 persons. I had no other option than to buy rail-way tickets for us. The mail correspondence with easy jet doesn't bring any progress in obtaining the refund. 1300 Euro for the train ticket and bus ticket.

Easy Jet cancelled my daughter’s flight from Bulgaria in April and could not offer another flight for 3 weeks. They told her that she had to pick up her own bills until then and claim them when she returned. Because she could not afford to stay in Bulgaria for another 3 weeks, she used another carrier. Easy Jet is now refusing to pay up, despite the fact that they broke the EU law in failing in their duty of care to look after passengers whose flights they have cancelled. Now the insurance company is looking at ways of getting out of paying for the cancelled flight.

Basically I have been trying to get my credit card reimbursed since my family and I (four persons) had two canceled flights from January 6th and 7th, respectively, and then took alternative flights as we were instructed to do so. It is almost six months ago. They have all the necessary documents for my refund. I am awaiting a refund of 1439 GBR.

My message to the Head of Operations of Easyjet this past Friday 18/12/09 and no response: What a horrible experience with your airline. I was the first to arrive at the airport 2 hours before my flight at Gatwick to have to stand in a queue that stretched outside the terminal into the cold and wait for over an hour (not so much as a warm cup of liquid to tide the time and inconvenience of an extensive wait). Then to be handed a photocopied sheet of paper indicating my flight had been cancelled with the request that I call a customer service number at 7:30am, although your customer service center did not open until 9am. And then to add insult to injury, the indication that the call would be charged at 10p per minute or more from a mobile!

My flight was cancelled and so Easyjet gave me a 279 euro credit. They say that I can only make a reservation if I call their reservation center, but none of the phone numbers (0044-870-6000-000 and 0044-871-2442-366) that they have given me work. I have tried several times. I now have a 279 credit that I cannot figure out how to use.

EasyJet – Buyer beware!

I saved for this holiday out of my pension, so that I could see my friend in Portugal, as I had not seen her since moving there. Also, I have not had a holiday for over 10 years. As it was, I was really nervous about flying, but I managed it anyway. But I feel now I should have stayed at home as all elements to do with the travel were against me.

I am hoping you can help me with this. I have had no luck with Easy Jet so I am hoping you might be able to suggest ways and means please. I have also had no luck with any organizations in the UK. I am contacting you regarding Easy Jet and the way they treated me whilst traveling with them recently. I have had not much luck in getting a decent response from them, having sent 4-5 letters and emails to their customer services department and all senior members of management. I have had replies to my emails but they always seem to skip past the crucial points and ultimately in effect unfairly lay the blame on me.

Easy Jet has today obscured my emails from my hotmail account with a pop-up ad, which advertises their flights to Scotland. The ad may be in collaboration with the Scottish tourism board. The ad is constantly flashing down the centre of my screen, preventing me from reading my emails. I am unable to get rid of it; if I click beside it, it stays. If I click within it, it opens its advertisement. It if infuriating. It is preventing me from carrying out important work. I want them to remove this advert and ensure that this kind of abuse does not occur again.