Easy Jet

Easyjet gave me problems. I have a flight from Seville to Gatwick on 7th of March which I want to change it and it is supposed I would have to pay the change difference. It doesn't happen. I tried to managed the booking for 23rd of April, same destination, and there is no fee difference, deduction. I have to pay the whole flight, all the price. I tried to call to customer service but they cannot do nothing. Even, there is more expensive. I asked if there is a possibility to speak with IT as it could be a mistake from the website but they said no. Conclusion. Easyjet is not flexible and I felt like I was theft as I have to pay a whole new flight when they specified only the difference fare to be pay. Easyjet - Difficultjet.

I was denied boarding from this flight, they said I had the wrong covid-19 test even though I had a negative test taken within 72 hours of the flight as stated. I have contacted customer service multiple times to try to get a refund or at least the reason I was denied boarding in documentation so I can submit it to my travel insurance company, but cannot get a response back, except one stating that the reason I was denied boarding was that I showed the test on my phone, which I know to be false because I saw plenty of people do the same thing and be denied boarding and there is no policy on their website on what kind of test to take or that it can't be shown on a phone.

Another Covid complaint. We were legally unable to travel to France to catch this flight. Easyjet sent me an email confirming we would receive a refund. After a month of nothing I called. 2 calls to the UK (at charges) and told (even though I have an email from them confirming my refund would occur) I would only receive the taxes back. I had booked 6 tickets for my family so it's not a small amount. And despite THEIR email confirming my refund they tell me now, "sorry, you'll only get the taxes back" and that's a system email. So sorry. Absolute crap. I received refunds from American Airlines, Air France, Airbnb, Booking.com and Sixt. Only this portion they refuse to refund. Needless to say will never book on easyjet in the future, not that they care.

I booked flights with Easy Jet like I have done for the last 10+ years but due to coronavirus they were cancelled by easyJet!! 5 months on and no refund of my hard earned money. EasyJet should be ashamed. Anyone else would be down for theft.

Beware of Easy Jet scamming you with the weight of your Luggage. Is the 3rd time now at Lisbon Airport that Easy Jet before anything has 5Kg more weight than the real/actual weight of your luggage, so they can charge you €15 per extra kg. We have weighted our Luggage in the Hotel and at the Airport before checking-in the Luggage. We had 21.5kg at 23kg allowance. Easy Jet member of staff told us that we have 4kg too much and we need to pay €60.00 additional.

I've used EasyJet many times in the past, but never had to contact their Customer Support until now. We had a flight cancelled due to the COVID-19 pandemic and subsequent lockdown in the UK. My wife made the booking, and when the flight was cancelled she was emailed saying she could take a voucher for the full value of the flight (no mention of refund), which she did. After a bit of Googling, we learned you had to call and request a refund over the phone, which I did, and the person I spoke to said they'd "reversed" the voucher and applied a refund instead but that it would take up to 3 months to appear back in our bank account.

We booked an international trip before COVID 19. This week we should have been in Ireland And traveling towards Belfast. Our destination country will not let United States citizens in until maybe August; well after our trip would have ended. Since we are still in the United States we shall be unable to make our EasyJet flight out of Belfast. Not so easy. Jet had a security breach. Their website does not let me cancel the flight. I have been locked out of the system as my password has been changed and not by me. I have spent days on hold with crappy music trying to get through.

My flight from London to Cairo was cancelled, and I had to change my flight in order to come back to the Belfast city on the same day. I checked in, and I paid for my bags. I went to my gate in order to get my flight and at the gate it was two ladies were checking in the passenger. The woman called Denise, was very rude and extremely vulgar to me. I had my small bag and my small laptop with me. I was shocked when I heard that. I think this sort of attitude is suitable only for a member of bandit gang not for an Easy Jet staff member. Pay to pass. Otherwise you won't pass. I told her that I came from Belfast with my laptop without any problem, and she is rudely repeated her message again and when I told her that, "You are really rude" she went mad and she said that, "I will call the captain, and you are not going to board."

EasyJet is a scam airline. They have the worst customer service in the industry and charge the most to check bags. $88CDN to check a bag, because they said I couldn't take it on the plane, but they let some other people take carry on and a purse. As well the overhead bins were only half full. For the price I ended up paying I could have flown with a better airline. Do not fly with Easyjet!

Laptop bag is charged €60. Perhaps other airline is better choice for consumer if traveling with a personal item or if buying something from duty-free, plenty of airlines to choose from. #jet2 #Lufthansa #Wizz #Flybe #Ryanair #Pegasus

Poor customer service. My husband and I had two carry on suit cases two small personal bags and one big checked luggage (paid for). When checked in before flight in Barcelona, staff members saw all our bags and never said a word about extra charges on bags before boarding flight. The staff member took our big checked luggage and looked at all our bags and said “enjoy your flight”. Our flight was delayed 30 mins so we didn't board until 1830. When it was time to line up to board the plane, a blonde hair woman staff looked at us and said she will charge us 60 euros for the carry on bag I have as she was counting my persona small bag as another bag. I asked her why no one told me about this issue downstairs when we were being checked in before security. She admitted it was their problem but she insisted we needed to pay. 60 euros?!! If I had known I would’ve paid for speedy boarding and pay a smaller amount compared to 60 euros!!

Re: Easy Jet airline employees at Athens Greece. On August 27, 2019 our flight from Athens Greece to Gatwick, London at 12pm. We have the worst and horrible experience with the employees work for Easy Jet airline for check-in.. They give us NIGHTMARES & they are RACIST!!, because they deliberately pick on us. We are Asian descendants, but we are AMERICANS WITH AMERICANS PASSPORT! First, they said our carry-on is over size because of the wheel. They told us to break the wheel off, so we can bring as a carry-on, then they told us that they must charge $60 euro for each carry on. They won’t allow us to check-in our carry-on either, because they insisted that we have to pay for all of it! Then I pointed out to other passengers that they all have larger carry on, but they didn’t bother to ask none of other passengers at all. They totally ignore whatever we try to tell them, that we are allow to have one carry-on and one check-in.

I left my wallet in the magazine holder, staff took hours to retrieve it. It sat on the apron in front of me and there's staff with no passengers but no one would fetch it from Seat 4F for me. Surprise, surprise, £450 is missing by the time they fetched it off the plane.

I together with my mother and brother was flying from Venice to Belgrade via Berlin 2 weeks ago. The flight from Venice was delayed for 2 hours, without any notification prior, and therefore we missed our connection flight from Berlin to Belgrade. No one at the airport from EasyJet staff was willing to help in any possible way. We were left on our own and had to purchase 3 new tickets and spend over 500 euros and, in addition, over 100 euros for food and refreshments for a forced over 10 hour stay in Berlin. After emailing EasyJet for refund of any sort they rejected it all and ended their email inviting me to follow them on social media.

I am not happy with this Airline because of the Nickel and diming it does to its customers. I had four different flights from Italy to home in Houston TX. They charge you an extra outrageous price to have overhead luggage! They advertise like it is part of your flight. News flash! It's not! By the time you are charged for the extra baggage you may as well had bought a nicer airline ticket because it will have cost the same. Easy Jet plays games with their customer legally deceiving customers instead of just charging what they need to operate.

My wife who is weak and struggles with her flight had a nightmare. Easy Jet checking lady at Easy Jet check in at Bristol airport today at 5.30am today 22nd July she was deliberately slowing down check in even though she was attending special assistance. After 25 minute wait in queue with only about 4-5 people in front, everybody looking at their watches, was deliberately unhelpful and then wanted to charge me for being 1 kilo overweight. I took my hair drier out of the case and it was then 14.6 kg. Then had to wait at Special Assistance Desk for an attendant which is normal but was then late for flight and had to be rushed to the plane without going through the gate. The Special Assistance squad very helpful and are keeping a lot of complaints about the Easy Jet check in as there has been so many complaints.

I recently boarded Easy Jet to Amsterdam from Luton. First of all there wasn't any information about what gates I should be boarding from. Anyhow, I arrived at the boarding gate and there were 2 Easy Jet staff there checking passports and boarding passes (usual stuff). I had a small black backpack and a hand luggage. The lady there told me I was not allowed to have 2 bags on me unless I paid extra. I felt, "fair enough". I will merge both bags which I did. The gentle (he was opposite of gentle to be honest) told me I had to do the bag test thing or whatever it's called - where I place the bag in a cabin compartment replica. I did and my bag wouldn't fit. I showed him the bag wont fit so he literally storms up to me in a very aggressive way demanding £60. I told him the bag won fit because I have put the empty bag in the hand bag luggage.

Had a family emergency where a family member was admitted to hospital and given only days to live. When I contacted EasyJet customer services and let them know the situation I just got a very matter of fact “it is not our company policy to refund flights in these circumstances” - no empathy and certainly not a company I would think many people would like to be associated with. I will never fly with this company again and would urge others not to spend money on a business with such a horrible way of dealing with its customers.

I travel for a living, and Easy Jet is by far the most predatory airline that I have ever traveled on. While on vacationing we flew from France Sevilla Spain on Easy Jet. While checking in at the ticket desk and were told that we could have 1 cabin bag. My wife asked about her small purse and the ticket agent told her that her purse did not count. While passing through the gate the gate agent made no issue about her purse. But while in line to enter the plane a male airline employee told us we needed to pay 60 Euro for my wife's purse. I explained what both ticket agent said and the gate agent not saying anything and he told me pay 60 Euro or miss our flight. With our checked baggage already on-board our options were limited. I signed my Capital One credit card voucher "UNDER DURESS" and of course Capital One sided with Easy Jet.

On departing Barcelona airport this afternoon 24/4/19 while standing in the queue the flight attendant came over to myself and my husband and said to us we were not able to carry my handbag or my husband’s passport bag on to the plane. I explained we had no problem with it from Gatwick to Barcelona. No questioning but the attendant said to us, “Well you’re not in Gatwick now. You’re in Barcelona” so pushed the barrier across us while we struggled with the bags going into our small carry ons. Everyone else was carrying handbags and other bags. People were asking us what had we done. I said I really didn’t know why they made us wait until the last passengers had boarded the plane then said to us there was no room for our carry ons to go into the overhead cabins so they would have to go in the hold.

My wife and I have never used EasyJet before so never really knew what to expect. Anyway when we purchased our tickets we booked extra leg room, which apparently also gives you Speedy Boarding/Priority. What we couldn't understand was what is Speedy Boarding? When we arrived at the Boarding gate we joined the Speedy Boarding line, we showed our boarding card/paper and proceeded to a holding area where we waited for transport to take us to the plane.

Never will I ever fly with this company again! They are uncaring, rude and thieves. When coming onto my 6am flight I was informed that I would have to stow my carry on because they didn't have room. I've had this happen before with flights when it's a full flight so I didn't think anything of it. Upon getting to Gatwick my destination I noticed the lock on my back wasn't clicked in and thought that it was weird but I had a connecting flight to the US so didn't have time to think anything of it. When I got home I noticed that 2 small luggage cubes containing gifts from Italy for my family was missing! I have never had this happen and I fly at least twice a year. I have sent a complaint to the company with no reply. And I will not only never travel again with this company but I will share my experience with any person who brings up the fact that they are thinking of using them. THIEVES!!!

Flying over forty flights a year never had such a AWFUL experience with airlines as I did with "Easy Jet". I highly recommend to use services of other Airline provider, initial cheapish price might be very expensive due to LOUSY and UNPROFESSIONAL service they provide. Day of the flight in the morning I received message about two-hour delay of our flight from Amsterdam to Manchester. I wish I never installed their application, sending notification about delay but then no further update about change to its original state!

Wow, Easyjet and their staff at the Rome FCO airport are a joke. I needed to fly out of Rome to Paris on October 3rd, 2018. Our original flight was at 9:50 am. It was at the airport that I realized I didn't have my passport. I went up to the Easyjet Informations desk and explained to them that I do not have my passport and it most likely was left at the Hermes Boutique in Central Rome. At this time, it was only an assumption that my passport was with Hermes. This is because I received a missed call from a Rome number the night before. The next morning, I returned the missed call and I was sent straight to their Hermes voicemail. So at this point, all I knew was that I did not have my passport and that I have a missed call from Hermes meaning it is probably with them but I did not know for certain as no one picked up the phone. I wasn't going to get a definitive answer until 10:30 am which is when the boutique opened.

EasyJet lost our stroller/pushchair on a flight from Paris to Edinburgh. After a day of carrying a 1 year old, I called to see if a temporary replacement would be covered under their "emergency needs". I got a very vague non-committal response. We decided to buy a replacement (keeping it cheap and within the 1-day allowance in their policies). Well, I am glad we did. We went through the subsequent 2 weeks with EasyJet having no idea where our stroller was. I filed the claim for the replacement pushchair once we could. They took forever to reply. Then when they did, they asked for the receipt. I submitted that within hours of their request for it. Weeks later, and 3 follow-up emails, and I've heard nothing. I see that staff is posting my emails to my claim. But nothing more. They still owe us £69 for this replacement we had to get (and that was the cheapest we could find locally).

The agent was helpful but the management adherence to the policies and no flexibility was a very negative experience for us. We had to change our dates by just one week with nearly 2 months notice and were just outside the 60 day window for the penalty increasing to £47 per person, that combined with the additional cost of the new flights plus all the additional excess baggage fees and legroom fees (they had to be paid again in full) meant that we moved our flights by one week and ended up paying £1000 in total for two flights that started life as £59/79 flights or similar.

I faced discrimination in Berlin Germany. The lady embarrassed me when I tried combining my carry on with my personal item. She seemed very upset when I did not speak German. Then refused to speak to me in French even after I had heard her speaking French with another co-worker. I believe her unprofessionalism is a reflection of how the company treats the employees. Especially because easyJet has so many negative comments, it shows that the staff is miserable and poorly trained by the company. I am never flying easyJet again. I hope this company changes its ways.

Cyprus Paphos to Edinburgh. Flight number EZY6946. Departure 21:30 Wed 16th May. Estimated 22:05. 6th time in a row late leaving Edinburgh with no reason giving. As you can imagine it's always late arriving in Paphos and leaving with the message, "Arrival 00:45 Thu 17th May. Estimated 01:20. We’re sorry for the delay to your flight. Please continue to monitor the airport screens and check Flight Tracker for updates."

This is the first time I have taken the time to write a review of this nature. Paul ** of Easy Jet (Newcastle Based) stands out so much that he deserves it. I have met Paul inflight over 12 years and he is always smiling, laughing, reassuring, creating a positive atmosphere whilst clearly keeping a professional eye on all of his duties. I fly 4 times a week and he is the only Steward that remembers my face and even what I like to drink! There may be a 6-month gap when we are not on the same flight and I have no idea how he keeps that level of detail in his mind. There have been tough flights, fun flights and tiring delayed flights and he is always, always upbeat. A great sense of humour and attention to detail. Sparkles. Despite all the challenges that flying can bring he smooths them all out and you disembark feeling happy, untroubled and ready to roll. Thanks Paul! Keep being awesome. Looking forward to my next Bloody Mary inflight.

I was enjoying a very nice weekend with my partner in Lyon, France, we traveled to France with friends on Saturday by car. I was a bit concerned because I had lost my passport but I had a photo of the passport and a current photo ID driving license. These proved ok getting across the channel via the tunnel and there was no problem, however after I passed through passport control at the airport I was told at the Easy Jet departure gate that I could not travel because I did not have the correct documents and was told to go to the Lyon British consulate and was led away from the departure gate leaving my partner alone to go back to Gatwick alone without transport to get her from the airport to her home. All she could do was get a taxi which would cost in excess of £60.