Easy Jet

Easy Jet

 3.8/5 (142 ratings)
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About Easy Jet

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer
Original review: Aug. 29, 2020

I booked flights with Easy Jet like I have done for the last 10+ years but due to coronavirus they were cancelled by easyJet!! 5 months on and no refund of my hard earned money. EasyJet should be ashamed. Anyone else would be down for theft.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 24, 2020

Beware of Easy Jet scamming you with the weight of your Luggage. Is the 3rd time now at Lisbon Airport that Easy Jet before anything has 5Kg more weight than the real/actual weight of your luggage, so they can charge you €15 per extra kg. We have weighted our Luggage in the Hotel and at the Airport before checking-in the Luggage. We had 21.5kg at 23kg allowance. Easy Jet member of staff told us that we have 4kg too much and we need to pay €60.00 additional.

I have asked to speak to his manager and showed him the picture of us with the display of the luggage at the scale which showed 21.5kg. That's theft, criminal and scamming their loyal Customer. We will be raising and opening an Europe wide Legal Case against Easy Jet Limited! That's just the last thing you do to loyal Customers who have been with you since 10 years! Be careful people. When we asked to speak to his Manager and exposed him that we will call the police for theft. He went pink in the face and said it's fine and checked in the Luggage. Would he do that if I was in the wrong?

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2020

I've used EasyJet many times in the past, but never had to contact their Customer Support until now. We had a flight cancelled due to the COVID-19 pandemic and subsequent lockdown in the UK. My wife made the booking, and when the flight was cancelled she was emailed saying she could take a voucher for the full value of the flight (no mention of refund), which she did. After a bit of Googling, we learned you had to call and request a refund over the phone, which I did, and the person I spoke to said they'd "reversed" the voucher and applied a refund instead but that it would take up to 3 months to appear back in our bank account.

4 months later and we still have no refund, so I called them back today and they're claiming they have no record of this conversation and that it's not possible for vouchers to be reversed to refunds. As it was done over the phone, we're now at the mercy of their call recording software to see whether they have a record of this call and what I was told - I guarantee that the recording of this call will have been "lost".

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 14, 2020

We booked an international trip before COVID 19. This week we should have been in Ireland And traveling towards Belfast. Our destination country will not let United States citizens in until maybe August; well after our trip would have ended. Since we are still in the United States we shall be unable to make our EasyJet flight out of Belfast. Not so easy. Jet had a security breach. Their website does not let me cancel the flight. I have been locked out of the system as my password has been changed and not by me. I have spent days on hold with crappy music trying to get through.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 30, 2020

My flight from London to Cairo was cancelled, and I had to change my flight in order to come back to the Belfast city on the same day. I checked in, and I paid for my bags. I went to my gate in order to get my flight and at the gate it was two ladies were checking in the passenger. The woman called Denise, was very rude and extremely vulgar to me. I had my small bag and my small laptop with me. I was shocked when I heard that. I think this sort of attitude is suitable only for a member of bandit gang not for an Easy Jet staff member. Pay to pass. Otherwise you won't pass. I told her that I came from Belfast with my laptop without any problem, and she is rudely repeated her message again and when I told her that, "You are really rude" she went mad and she said that, "I will call the captain, and you are not going to board."

The funny thing is, when the supervisor came to solve the problem I asked him to talk privately and he was clearly supporting his colleague without even listening to me as a customer who has a right to explain what happened. And they start to ask me to pay another £110 in order to use the next flight. It is unbelievable when you use easyJet for 7 years and suddenly you have such experiment with a team that unprofessionally acting as a gang. I won't fly with easyJet again and I will share my experience with others. I think the team working for easyJet in LGW airport will badly affect the business more than Corona virus.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 26, 2020

EasyJet is a scam airline. They have the worst customer service in the industry and charge the most to check bags. $88CDN to check a bag, because they said I couldn't take it on the plane, but they let some other people take carry on and a purse. As well the overhead bins were only half full. For the price I ended up paying I could have flown with a better airline. Do not fly with Easyjet!

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 6, 2020

Laptop bag is charged €60. Perhaps other airline is better choice for consumer if traveling with a personal item or if buying something from duty-free, plenty of airlines to choose from. #jet2 #Lufthansa #Wizz #Flybe #Ryanair #Pegasus

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 25, 2019

Poor customer service. My husband and I had two carry on suit cases two small personal bags and one big checked luggage (paid for). When checked in before flight in Barcelona, staff members saw all our bags and never said a word about extra charges on bags before boarding flight. The staff member took our big checked luggage and looked at all our bags and said “enjoy your flight”. Our flight was delayed 30 mins so we didn't board until 1830. When it was time to line up to board the plane, a blonde hair woman staff looked at us and said she will charge us 60 euros for the carry on bag I have as she was counting my persona small bag as another bag. I asked her why no one told me about this issue downstairs when we were being checked in before security. She admitted it was their problem but she insisted we needed to pay. 60 euros?!! If I had known I would’ve paid for speedy boarding and pay a smaller amount compared to 60 euros!!

The blonde staff forwarded us to another staff member with dark hair overweight woman (outright description and fact) named Aziza. She was so rude. Did not even listen to what we had to say. I asked her why no one had told us downstairs about the extra charge and they saw all our bags and no one said a word! We felt set up and picked on because they wanted to charge me more money that I didn’t need to if I had known at the check in before even reaching the boarding gate floor. Picking on me because I’m not European?? I have a Canadian passport?? Aziza was so unprofessional offered no exception for us as customers! Instead she gave us such attitude for something that was not our fault! We had no idea that they would consider my Small personal item to be a luggage?! The language barrier was already so stressful but her attitude was the worst! I can’t believe Easy Jet hires and trains people like Aziza (from Barcelona airport).

You have lost us as customers and will never recommend this company! Your staff is very dishonest to not say anything in the beginning and then tell us in surprise just before boarding to embarrass us and take advantage of us!! Aziza was So rude and left us no choice as she threatened to not let us board if we did not pay this price! We felt robbed and felt our rights were violated! Such an unprofessional company such poor customer service! My husband and I were so stressed to miss our flight we just wanted to leave Barcelona after this horrible experience. We paid it in fear that Aziza will not let us board or lose our luggage a on purpose as she made this horrible experience so personal! She rolled her eyes and embarrassed us on purpose in front of all the other people boarding with us. What was her purpose? To rob us of our hard earned money and Insult us!

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 31, 2019

Re: Easy Jet airline employees at Athens Greece. On August 27, 2019 our flight from Athens Greece to Gatwick, London at 12pm. We have the worst and horrible experience with the employees work for Easy Jet airline for check-in.. They give us NIGHTMARES & they are RACIST!!, because they deliberately pick on us. We are Asian descendants, but we are AMERICANS WITH AMERICANS PASSPORT! First, they said our carry-on is over size because of the wheel. They told us to break the wheel off, so we can bring as a carry-on, then they told us that they must charge $60 euro for each carry on. They won’t allow us to check-in our carry-on either, because they insisted that we have to pay for all of it! Then I pointed out to other passengers that they all have larger carry on, but they didn’t bother to ask none of other passengers at all. They totally ignore whatever we try to tell them, that we are allow to have one carry-on and one check-in.

But they all (including their manager) are started to threatening us that if we continue make scene, they will not allow us to be on the plane, which we didn’t make any scene, except we try to justify our right by apply to their airline baggage rules. But they kept said that we must pay $60 for each carry-on and must pay for all of our bag including my small cross-body bag. So at this point, I’m thinking that they not gonna follows their own airline regulation, because even their so-called manager also come and yelled at us like we are some kind of criminal, which we are their paid customer travelled to their country(Greece) to visit and spend our Americans dollar for to benefit their country. But they showed us NO RESPECT, NO RULES BY NOT FOLLOW ANY REGULATIONS AT ALL!

The worst part is when I asked for their name, so we can reported them, all of them don’t give their name to me, then they are such a coward with no shamed at all, because they started to hide their name tag in their shirt, so we can’t see it, they are three of them (two men & one women). Re: Easy Jet airline, that aircraft is the dirtiest aircraft I ever fly. We traveled to many country for vacation every year, but this is the worst airline, the airline are noisy and dirty, and very old aircraft, which we paid for luxury price for their airfare but we got the ghettos prices worsted than a dumpster! Last, please do not fly this airline or wasted your hard EARNED MONEY TO FLY TO THAT COUNTRY, ESPECIALLY WITH THAT EASY JET AIRLINE EMPLOYEES WORK AT THAT ATHENS GREECE AIRPORT! Because it’s was a NIGHTMARE for us!!!!

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 15, 2019

I left my wallet in the magazine holder, staff took hours to retrieve it. It sat on the apron in front of me and there's staff with no passengers but no one would fetch it from Seat 4F for me. Surprise, surprise, £450 is missing by the time they fetched it off the plane.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2019

I together with my mother and brother was flying from Venice to Belgrade via Berlin 2 weeks ago. The flight from Venice was delayed for 2 hours, without any notification prior, and therefore we missed our connection flight from Berlin to Belgrade. No one at the airport from EasyJet staff was willing to help in any possible way. We were left on our own and had to purchase 3 new tickets and spend over 500 euros and, in addition, over 100 euros for food and refreshments for a forced over 10 hour stay in Berlin. After emailing EasyJet for refund of any sort they rejected it all and ended their email inviting me to follow them on social media.

4 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Aug. 6, 2019

I am not happy with this Airline because of the Nickel and diming it does to its customers. I had four different flights from Italy to home in Houston TX. They charge you an extra outrageous price to have overhead luggage! They advertise like it is part of your flight. News flash! It's not! By the time you are charged for the extra baggage you may as well had bought a nicer airline ticket because it will have cost the same. Easy Jet plays games with their customer legally deceiving customers instead of just charging what they need to operate.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 22, 2019

My wife who is weak and struggles with her flight had a nightmare. Easy Jet checking lady at Easy Jet check in at Bristol airport today at 5.30am today 22nd July she was deliberately slowing down check in even though she was attending special assistance. After 25 minute wait in queue with only about 4-5 people in front, everybody looking at their watches, was deliberately unhelpful and then wanted to charge me for being 1 kilo overweight. I took my hair drier out of the case and it was then 14.6 kg. Then had to wait at Special Assistance Desk for an attendant which is normal but was then late for flight and had to be rushed to the plane without going through the gate. The Special Assistance squad very helpful and are keeping a lot of complaints about the Easy Jet check in as there has been so many complaints.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 26, 2019

I recently boarded Easy Jet to Amsterdam from Luton. First of all there wasn't any information about what gates I should be boarding from. Anyhow, I arrived at the boarding gate and there were 2 Easy Jet staff there checking passports and boarding passes (usual stuff). I had a small black backpack and a hand luggage. The lady there told me I was not allowed to have 2 bags on me unless I paid extra. I felt, "fair enough". I will merge both bags which I did. The gentle (he was opposite of gentle to be honest) told me I had to do the bag test thing or whatever it's called - where I place the bag in a cabin compartment replica. I did and my bag wouldn't fit. I showed him the bag wont fit so he literally storms up to me in a very aggressive way demanding £60. I told him the bag won fit because I have put the empty bag in the hand bag luggage.

I took out the empty bag and asked if I could bring the empty bag alongside the luggage. He was so rude and adamant that I pay £60 for an empty bag?! I told him, "nope, I wont do that," and handed the empty bag to the lady (who in all honesty seemed worried and scared her colleague was acting in such way). She took the bag from me and I was let through. I had packed my backpack contents into my luggage in a haste (because the Easy Jet guy was literally breathing down my neck shouting at me to hurry up and pay £60 for the extra bag) and forgot to take an envelope full of money (710 Euros) from the inner pocket of the backpack.

On getting to Amsterdam, I realised my error and spoke to the customer service team at the airport. They advised the bag would 'definitely' be in the lost and found area of Luton Airport, that I should contact that team. I did (after about 50 calls because these people do not pick up their phone calls). They advised that they didn't have the bag. At this point I was scared I had lost that money. This was supposed to be my spending money at Amsterdam so you can understand my frustration. I asked them to maybe look in the bin... Something told me that ** (yes, ** is an understatement trust me...) guy had put my bag in the bin. When I told them I had left a substantial amount of money in the bag. They agreed to look in the bin and, lo and behold, they found my bag in the bin. Mate IN THE ** BIN... The gentleman I spoke with on the phone - Jhal (he's a God sent Angel) kept the money for me in a safe until I returned to England.

What I am struggling to understand is why my bag was thrown in the bin?! Apparently when I got to Luton there was a Holding tag on my Backpack? So that meant my bag should have gone into Holding. So how on earth did it end up in the bin? The only silver lining here was that they retrieved my money otherwise this would have ended very differently. This was my first time using Easy Jet as I usually use British Airways or Virgin Atlantic to travel. I must say I am utterly disgusted at this whole thing and can safely say neither me or any of my friends and family will be using Easy Jet in the future. They have no respect for the people who use their services (I wonder if this is because they offer cheaper flight tickets?). I would rather pay more money to be treated in a respectful manner. Ridiculous set of people.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 24, 2019

Had a family emergency where a family member was admitted to hospital and given only days to live. When I contacted EasyJet customer services and let them know the situation I just got a very matter of fact “it is not our company policy to refund flights in these circumstances” - no empathy and certainly not a company I would think many people would like to be associated with. I will never fly with this company again and would urge others not to spend money on a business with such a horrible way of dealing with its customers.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 9, 2019

I travel for a living, and Easy Jet is by far the most predatory airline that I have ever traveled on. While on vacationing we flew from France Sevilla Spain on Easy Jet. While checking in at the ticket desk and were told that we could have 1 cabin bag. My wife asked about her small purse and the ticket agent told her that her purse did not count. While passing through the gate the gate agent made no issue about her purse. But while in line to enter the plane a male airline employee told us we needed to pay 60 Euro for my wife's purse. I explained what both ticket agent said and the gate agent not saying anything and he told me pay 60 Euro or miss our flight. With our checked baggage already on-board our options were limited. I signed my Capital One credit card voucher "UNDER DURESS" and of course Capital One sided with Easy Jet.

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 24, 2019

On departing Barcelona airport this afternoon 24/4/19 while standing in the queue the flight attendant came over to myself and my husband and said to us we were not able to carry my handbag or my husband’s passport bag on to the plane. I explained we had no problem with it from Gatwick to Barcelona. No questioning but the attendant said to us, “Well you’re not in Gatwick now. You’re in Barcelona” so pushed the barrier across us while we struggled with the bags going into our small carry ons. Everyone else was carrying handbags and other bags. People were asking us what had we done. I said I really didn’t know why they made us wait until the last passengers had boarded the plane then said to us there was no room for our carry ons to go into the overhead cabins so they would have to go in the hold.

To be honest I really didn’t want to argue because if we did I’m sure they would not have let us board. This woman was a very nasty bad tempered person who has been allowed to treat passengers in this way. Her colleague was very nervous around her. I complained to the Easy Jet staff on board and they are looking into this. Now would I travel again with Easy Jet to be humiliated? I don’t think so. I’d rather pay extra but as this was a gift to us from our kids we had no choice. Please save your money and fly with an airline that treats you with respect.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: March 19, 2019

My wife and I have never used EasyJet before so never really knew what to expect. Anyway when we purchased our tickets we booked extra leg room, which apparently also gives you Speedy Boarding/Priority. What we couldn't understand was what is Speedy Boarding? When we arrived at the Boarding gate we joined the Speedy Boarding line, we showed our boarding card/paper and proceeded to a holding area where we waited for transport to take us to the plane.

This was approx 20/25 minutes, during which time wait more and more passengers arrived until the holding area and stairs leading to this area was full. When the transport arrived it was pretty much a free for all getting on the transport. When we arrived at the plane, we have never experienced anything like it, as pensioners we are not the quickest, it really was frightening, my wife was nearly knocked over in the rush by other passengers running to get on the plane. It seems the reason is the lack of overhead storage, so it really is first come first served. What we would like to know, what is speedy boarding/priority and how does it work. The flight and the cabin crew were first rate, but you are on your own once you pass through boarding control. Unfortunately this experience has made us realise that it is safer for us to fly with an airline that provides some sort of care for elderly passengers, we realise it will be more expensive but what price safety. Served.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 12, 2019

Never will I ever fly with this company again! They are uncaring, rude and thieves. When coming onto my 6am flight I was informed that I would have to stow my carry on because they didn't have room. I've had this happen before with flights when it's a full flight so I didn't think anything of it. Upon getting to Gatwick my destination I noticed the lock on my back wasn't clicked in and thought that it was weird but I had a connecting flight to the US so didn't have time to think anything of it. When I got home I noticed that 2 small luggage cubes containing gifts from Italy for my family was missing! I have never had this happen and I fly at least twice a year. I have sent a complaint to the company with no reply. And I will not only never travel again with this company but I will share my experience with any person who brings up the fact that they are thinking of using them. THIEVES!!!

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 2, 2019

Flying over forty flights a year never had such a AWFUL experience with airlines as I did with "Easy Jet". I highly recommend to use services of other Airline provider, initial cheapish price might be very expensive due to LOUSY and UNPROFESSIONAL service they provide. Day of the flight in the morning I received message about two-hour delay of our flight from Amsterdam to Manchester. I wish I never installed their application, sending notification about delay but then no further update about change to its original state!

We were still checked and behind security checkpoint and airport screens were showing that flight is delayed from 9:55 to 10:30. We arrived to gate at 9:50 and flight was gone. Although it indeed left the runaway 10:40. Clearly irritated ladies at the gate had good times watching us, pointing us to the service desk. Expecting decent customer care we stood one hour queue on your customer support. Arrogant lady didn't provide any support at all just offered to re-book our tickets for 280 eur total, while online price for new tickets was hundred euro cheaper.

So in good faith we bought next flight, as a custom with Easy Jet on Schiphol airport without any notice on the board about the delay (no message on the board after actual departure time) flight was one hour delayed. Causing us miss next flight (that we originally had 5-hour reserve for). There are another three people with a same issue caused by this lousy service. Without refund. Even the online claim form doesn't work for them (There was an error on the server uploading the file. Please try again in a few moments.) I assume it's overloaded with happy customers. Do your self a favor and avoid this airlines at all costs.

Do your self a favor and avoid this airlines at all costs.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 18, 2018

Wow, Easyjet and their staff at the Rome FCO airport are a joke. I needed to fly out of Rome to Paris on October 3rd, 2018. Our original flight was at 9:50 am. It was at the airport that I realized I didn't have my passport. I went up to the Easyjet Informations desk and explained to them that I do not have my passport and it most likely was left at the Hermes Boutique in Central Rome. At this time, it was only an assumption that my passport was with Hermes. This is because I received a missed call from a Rome number the night before. The next morning, I returned the missed call and I was sent straight to their Hermes voicemail. So at this point, all I knew was that I did not have my passport and that I have a missed call from Hermes meaning it is probably with them but I did not know for certain as no one picked up the phone. I wasn't going to get a definitive answer until 10:30 am which is when the boutique opened.

There were 2 people at the info desk- a man and a woman. I spoke to the man (did not get his name) about my situation and he said that it would be fine for me to go retrieve my passport from Hermes and come back and book a flight (fully knowing that my original flight was at 9:50 am and it would take me 2 hours round trip to get my passport from Hermes in Central Rome). He said that once I had my passport he can go ahead and book a new flight for me no problem, I just had to pay the difference. I went up to this man at least three times to make sure this would was the case. I wanted to make sure I knew everything I needed to know before leaving the airport and just wanted reassurance that there would be space available for me when I come back to book my flight to Paris. He said everything was fine, just go get my passport.

I get my passport, 2 hours later I am back at the airport and I go up to the Easyjet info desk. He is not there but the lady from the morning is and new lady named Julia. I spoke to Julia and she says there is nothing she can do and that I had to buy a completely new flight. I told her I had spoken to her colleague this morning and he said I can pay the difference. She tells me that there is a 2 hours time window to the pay the difference, any later than that you have to buy a new flight. I tried to ask her understand my situation and that her colleague had told me otherwise. She would not change her mind. I end up agreeing to buy a new flight. She couldn’t help me with buying a new flight and said I had to buy my flight myself either on my phone or on the airport computer. At this point I’m like, "So you work at the Easyjet info desk which is to help consumers book/buy flights but you aren’t able to help me with my flight..."

In any case, I buy my flight on my phone and realized I booked for Oct 04 instead of Oct 3. I go upstairs, told her I just booked the flight like 2 minutes ago but I booked for the wrong day, can she change the flight for me. Julia says that for her to change the flight Easyjet will keep 40-50 euros for the change (don’t remember exactly but it was in the range).

You can imagine how frustrated I was at this point. I compromise and purchase a new flight even though her colleague told me I would only have to pay the difference, I go and book my own flight because Julia, an Easyjet employee with a computer right in front her, says that she can’t help me, and on top of that they are charging me to change a flight that I literally had booked 2 minutes prior to talking to her. It just didn’t make any sense. Nowhere did I read that there is a 2 hour time limit on booking a new flight. Nowhere did I see that Easyjet would keep a portion of what you had paid just to change the flight on top of paying a difference.

All I can say is DO NOT FLY THIS AIRLINE UNDER ANY CIRCUMSTANCES. YOU ARE CHARGED FOR EVERY MINOR CHANGE/DETAIL. The employees are incompetent, inefficient, and most importantly DISHONEST. The customer service was absolutely horrid and honestly non-existent. Julia was not able to help me with anything but charge me more money. Easyjet employees are a reflection on the company and after this experience with them, I advise anyone and everyone to take their time and money elsewhere. It’s not worth it to fly this cheap airline.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 8, 2018

EasyJet lost our stroller/pushchair on a flight from Paris to Edinburgh. After a day of carrying a 1 year old, I called to see if a temporary replacement would be covered under their "emergency needs". I got a very vague non-committal response. We decided to buy a replacement (keeping it cheap and within the 1-day allowance in their policies). Well, I am glad we did. We went through the subsequent 2 weeks with EasyJet having no idea where our stroller was. I filed the claim for the replacement pushchair once we could. They took forever to reply. Then when they did, they asked for the receipt. I submitted that within hours of their request for it. Weeks later, and 3 follow-up emails, and I've heard nothing. I see that staff is posting my emails to my claim. But nothing more. They still owe us £69 for this replacement we had to get (and that was the cheapest we could find locally).

The original stroller went to secondary tracing. Secondary tracing didn't find it until 2 days (supposedly) after I received an email that I should open a claim for the original stroller. I hadn't started a claim on that yet, so I figured I would wait for them to get it to me. I had very little information as time passed. I followed up in email (they actually were decent in replying to emails, at least), and they said they were sending it out on a specific flight at a specific time. They indicated that the receiving airline (since they don't operate in California, USA) would contact me when they receive it.

A week went by, so I called Delta to find out where it is. They never received it from British Airways (was to be sent from EDI to Las Vegas via BA, then to California via Delta). Delta was helpful in telling me everything they could see based on a "Temporary" baggage tag number and claim number, which included info about the original claim and setup for shipping. They had no info on any scans for the baggage.

I tried contacting British Airways to see if they had more information, and they were useless. They said they can't look anything up based on the temporary tag number. So, I have no idea if BA ever even received it to be sent to me. I contacted EasyJet Secondary Tracing again via email. They replied back and suggested that I just file a claim. Joy! Like their claims department is any better?! Sigh!

So, I try to file a claim for the original bag. I get a message from the form website saying that my email already has a claim for that flight and to log in and get updates on that. What? People don't have more than one claim?? I guess I can try updating that one to add an additional loss. But given they aren't even replying on my claim at all (just adding my emails to the claim log 1-2 days after I send them), I am guessing I will get nowhere, and I will be at a loss of about $200 (between original stroller, and the money I had to spend on a second subpar stroller). I wonder if the credit card company I used to buy the ticket can do anything to reverse funds due to failure to deliver the service of delivering my luggage in whole.

Legal recourse seems like it would be challenging since I'm in the US and they do not legally operate as a business in the US. All I can say is that every possible review site I find will be getting a copy of this review. Never ever ever ever fly EasyJet! I am appalled at the care of their customer. And a business that is this bad at handling their mistakes and not making things right with their customer does not deserve to be in business!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 26, 2018

The agent was helpful but the management adherence to the policies and no flexibility was a very negative experience for us. We had to change our dates by just one week with nearly 2 months notice and were just outside the 60 day window for the penalty increasing to £47 per person, that combined with the additional cost of the new flights plus all the additional excess baggage fees and legroom fees (they had to be paid again in full) meant that we moved our flights by one week and ended up paying £1000 in total for two flights that started life as £59/79 flights or similar.

The policy is correct but the absolute lack of flexibility and the double charging of all extras is a real hit. We are now financially disadvantaged to a good tune and Easy Jet were very unsympathetic - just 'the policy states' - 'the policy states'. Most other places I have ever dealt with will try to help you as a customer in this respect but not Easy Jet. They must be very self-assured in a very competitive world, however they shouldn't be because me and my family will not use them again, not because of the policy but because of their lack of understanding and robotic response to a customer with needs.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 17, 2018

I faced discrimination in Berlin Germany. The lady embarrassed me when I tried combining my carry on with my personal item. She seemed very upset when I did not speak German. Then refused to speak to me in French even after I had heard her speaking French with another co-worker. I believe her unprofessionalism is a reflection of how the company treats the employees. Especially because easyJet has so many negative comments, it shows that the staff is miserable and poorly trained by the company. I am never flying easyJet again. I hope this company changes its ways.

8 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: May 16, 2018

Cyprus Paphos to Edinburgh. Flight number EZY6946. Departure 21:30 Wed 16th May. Estimated 22:05. 6th time in a row late leaving Edinburgh with no reason giving. As you can imagine it's always late arriving in Paphos and leaving with the message, "Arrival 00:45 Thu 17th May. Estimated 01:20. We’re sorry for the delay to your flight. Please continue to monitor the airport screens and check Flight Tracker for updates."

3 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: March 27, 2018

This is the first time I have taken the time to write a review of this nature. Paul ** of Easy Jet (Newcastle Based) stands out so much that he deserves it. I have met Paul inflight over 12 years and he is always smiling, laughing, reassuring, creating a positive atmosphere whilst clearly keeping a professional eye on all of his duties. I fly 4 times a week and he is the only Steward that remembers my face and even what I like to drink! There may be a 6-month gap when we are not on the same flight and I have no idea how he keeps that level of detail in his mind. There have been tough flights, fun flights and tiring delayed flights and he is always, always upbeat. A great sense of humour and attention to detail. Sparkles. Despite all the challenges that flying can bring he smooths them all out and you disembark feeling happy, untroubled and ready to roll. Thanks Paul! Keep being awesome. Looking forward to my next Bloody Mary inflight.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 12, 2018

I was enjoying a very nice weekend with my partner in Lyon, France, we traveled to France with friends on Saturday by car. I was a bit concerned because I had lost my passport but I had a photo of the passport and a current photo ID driving license. These proved ok getting across the channel via the tunnel and there was no problem, however after I passed through passport control at the airport I was told at the Easy Jet departure gate that I could not travel because I did not have the correct documents and was told to go to the Lyon British consulate and was led away from the departure gate leaving my partner alone to go back to Gatwick alone without transport to get her from the airport to her home. All she could do was get a taxi which would cost in excess of £60.

To add to this problem having returned to Lyon I found out that there is no British consulate in Lyon now as it was closed down, so now I’m having to go by train to London and then to Gatwick. This had cost me time and a lot of money just because someone just couldn’t care less or make a judgment even though everybody else could, I’m too angry to say what I really feel but I’m sure you can fill in the blanks yourself.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 15, 2018

Easy Jet is so horrendous, it’s hard to believe how low they can seek: 80€ charged for a 6 kilos luggage overweight; pissing customers off with their stupid one piece of luggage policy; flights are always late... What did I do to deserve this honestly?

10 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Dec. 27, 2017

A surrealistic AWFUL experience! I arrived at the London Luton airport at 5:50 a.m. for my 6:55 a.m. flight, which should give me plenty of time to do the check-in

********NOTE TO APPROVER: review already published in https://www.trustpilot.com/reviews/5a43f234a5b32906885d04cf********
and security process. BUT, some Easyjet employee there at the check-in desk just printed my boarding pass wrong ( only had half of the barcode on it), I couldn't get through the entry gate. Therefore, I was sent back and forth between the entry gate and the check-in desk (yes, the staffs there were friendly, but really not helping at all. They were just been nice and kicking you around).
That wrong boarding pass thing wasted me a lot of time. So not surprisingly, I missed my flight. When I spoke to one of their employees try to get my flight re-scheduled, he told me that my boarding pass was re-printed at 6:13, the gate closure was at 6: 40, SO I should have made the flight. Well, I was wondering how he thought 27 mins would be enough for me to get through all the people lined up there at the security check, Not to mention that I could have plenty of time if they just didn't print my boarding pass wrong!!!! !
Also he told I have to pay extra 80 pounds for a tomorrow's flight! That's really outrageous, I haven't yet even asked them to refund my waste of time and my ruined trip!!! I had no choice but paid them the 80 pounds for the next flight.
I've filed the claim on their website, hopefully I can get my refund and also cover my extra day of hotel expense.

But I saw someone says that they are not honest with refunds? If anyone know how I can I make sure they gonna give me my refund, please help me, Thank you ! !

10 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Oct. 29, 2017

Flight canceled at 4 hours notice and no help of any kind offered at airport. Thereafter they've been as difficult as possible and refuse to provide me with information required to submit an insurance claim for my significant losses. Having used them for many years without any major issues this experience has been a real eye opener. I wouldn't have believed it possible that any business reliant on goodwill would treat its customers with the level of contempt and dishonesty I've encountered here. Will never fly with them again. It's fine when it goes to plan but as soon as a problem occurs they just don't want to know. Making Ryanair look good!

18 people found this review helpful
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Easy Jet Company Information

Company Name:
Easy Jet
Website:
www.easyjet.com