Easy Jet Reviews

After one month of follow -up and sending more than 5 emails, finally today they responded to me. "We do not guarantee or accept liability regarding your missed flight and subsequent flight. In addition, we have found that the reason for the disruption of your flight does not qualify for compensation." I strongly recommend never buying a ticket from this airline. Since this airline and customer service department are so unprofessional and disrespectful towards their client. And when something happened they didn't accept any responsibility and caring.

We arrived at the gate prior to the original departure time to find that the flight was only 11 minutes late and because we were not at the gate two hours prior to the original departure time we were not allowed to board the airplane. The gate agent would lend absolutely no support. We were not the only passengers that were left that day. We each purchased our ticket and a carry on bag for the flight. There were no other flights from CDG airport available to Lisbon that day which was not an option for us as we had to meet our tour group. We each had to make reservations for TAP Portugal out of Orly Airport - about an hour Uber Drive from CDG. This expenditure cost each of us nearly $400 - the Uber Drive, the last minute flight and the baggage.

I reached out to Easy Jet upon our arrival home. The emails have been non-stop with sending our information, picture of the text message received and basic pleading to have our money refunded. We were only issued the tax on the flight which came to $19.06 Euro. We will never travel Easy Jet in the future. We will share our experience to whoever will listen and get the word out that this company takes no responsibility for their lack of customer service and their lack of communication. The deal we received in booking this reservation was excellent so in good faith, reimbursing each of us would not have broken the bank for the company. We are VERY disappointed and do not want anyone else to experience September 14, 2022 like we did.

* On easyJet you must pay extra for baggage that won’t fit under the seat in front of you. The standard easyJet fee for hold baggage seems to be around €50. For carryons that go in the overhead compartment, easyJet plays games with the fees. If you buy an extra-legroom seat, an overhead carryon is included. The fee for an extra-legroom seat can be anywhere from around €50 to just a couple of euros, depending on when you reserve it. The prices go down the closer you get to the departure date, but then you run the risk of none being left. You can also pay around €30 extra for just the overhead carryon and take whatever packed-in-like-a-sardine plebian seat they give you.

* easyJet baggage fees, both hold and carryon, apply to each leg of your flight. So if you have a round trip with one connection each way, you’ll have to pay that baggage fee four times. Decent airlines only charge one baggage fee for an entire booking, not per flight.

* If your easyJet booking involves connecting through the god-awful Luton airport near London, then some entity called Dohop comes into play (possibly because of Brexit; thank you very much Boris Johnson and Vladimir Putin), splitting your booking into two chunks - the outgoing and return flights between your departure and Luton and the outgoing and return flights between Luton and your destination. And for this Dohop intervention you are then charged an additional sneaky fee of around €50.

* Do the math and after the baggage and Dohop fees that great-sounding €370 fare to Iceland is suddenly a not so great €580, a price you could have gotten upfront from a decent airline without the games and being relegated to crap parts of crap airports and treated like a loser (see below).

* easyJet online fares and fees are sometimes shown in euros and sometimes in pounds (and possibly other currencies), but when those charges reach your bank they’ve all magically been changed to pounds so that even if you thought you were paying something in euros to easyJet your euro-based bank will charge you a currency conversion fee.

* Because easyJet is such a cut-rate airline they are usually relegated to cut-rate airports, such as the god-awful Luton airport near London and Terminal 2 in Lisbon, both of which are more like cattle stockyards than the full-service airports you may be used to.

* Within those cut-rate airports, easyJet gates are usually at the farthest extremities, meaning you will often have to walk as long as 20 minutes to get to your gate. And even when you get to the “gate” it’s often just the beginning of a trek up and down stairs (no escalators or lifts) with all your carryon baggage to get to the actual exit to the plane.

* If you are unfortunate enough to have an easyJet booking with a connecting flight at the god-awful Luton airport you will also have to go through a UK passport check in a long line at both your origin airport and at Luton. Then you will be dumped out into the Luton entrance area and have to go through security again. Not sure if this is some stupid Brexit thing or what the justification is but it doesn’t make any sense.

* easyJet flight crew will try to upsell you over the intercom throughout the flight. Even the captain gets in on the fun.

* The beverage/snack cart that comes through on every easyJet flight is all extra charge at about twice what you’d pay on the ground.

* easyJet has an undependable computer system. Gate processing is often sluggishly slow. In one case, there was a single ticket-agent manually searching a printed list and marking off each passenger with a pink highlighter. The flight was over an hour late taking off.

* Even after the easyJet ticket-agent processes you you’ll often have to wait a long while like a herd of cattle in some unheated/unventilated internal gate holding area with no seating for either a bus to show up or for you to be released to walk to the plane. You’ll then usually have to climb a rollup staircase with all your carryons to get into the plane.

* On arrival the entire stressful process repeats in reverse with everyone stuck in the packed plane for a long while waiting for the stairs to be rolled up, then the long walk or bus ride over the tarmac, then more stairs climbing with all your carryons, then the long hike from whatever extremity of the airport easyJet has been to banished to like some leper colony on the outskirts of town.

* easyJet flights are usually late. I had the misfortune of taking five flights (two bookings) with them and four out of the five times they were over 30 minutes late. The last one caused me to miss a bus connection.

* The only point in easyJet’s favor is that their personnel are very polite (but maybe that’s only because they get to have a good laugh after you leave with your dignity in shambles).

I have travelled so many countries but NEVER EVER encountered such rude and bad mannered staffs in my entire life. So appalled by the whole experience. My first time with EasyJet but also my last time with them. I would rather pay more money and get the respect and service my whole family deserves. After the pandemic, one would think thank God they got their job back and now they will value and cherish that job and go above and beyond to keep the airline afloat and to succeed but blimey they are hell bent to do the opposite. They don't respect their own jobs so how can they respect their customers.

I wouldn't be surprised if this airline gets a reputation of being tacky, cheap and disgustingly staffed. I am so shocked that I still can't believe how people like these lots got a job in the airline. Piece of advise for HR, put some more effort into screening your staffs when recruiting as they are meant to uplift and represent your brand not tarnish and bring it to the floor which let me tell you they are doing a fantastic job at that.... For now airline to be avoided at any cost unless you like to be pushed around and mistreated.

Easyjet will not refund the flights as it is to Geneva (airport is Swiss & French) as it's not France!!!! Easy Jet insurance claims they do not cover this either. Hence this review - I booked Easy Jet to try to help them after their pandemic woes - with insurance in case it went wrong. Easyjet are not doing the right thing and refunding flights when a country tells you "YOU ARE NOT ALLOWED TO COME HERE!!"

This is completely outrageous behaviour for any Easyjet customer who has booked in good faith - They are showing the ultimate bad faith to their customers. I spoke to Flightclub customer service who told me I could have a voucher. But with insurance I would have to call the insurance number to get a refund. After a few days i got thru to Insurance who told me my insurance did not cover governments telling me I couldn't go to their country! I then called Flightclub back who then said no voucher was available as I was flying to Geneva - not directly into France! So all I could get back was my taxes! This is completely dodgy and so "below the belt" that it means you cannot trust Easy Jet - they used to be like this but had been better - I tried to support them - and they have kicked me in the teeth. If you are in a similar situation please complain as this is outrageous behaviour!

When this random date arrived, I wasn’t able to fly. I wanted to make a change again but they asked me to pay 60€ for each flight which doesn’t make any sense as 120€ is 70% of the price I paid for my tickets. Then the guy tells me I could have asked for a voucher!!!! I am super pissed! No one can tell you the exact same info and now I’ve lost my money without flying. They don’t even care about their passengers, all they care about is making sure they still have their money since they know they are bad. That’s stealing to me. Anyway, it was going to be my first experience with them. Now I'd rather pay more and fly with a serious company.

I lost a business opportunity and hundreds of euros in accommodation and travel expenses in Spain. I will never fly this airline again, even if I have to take layovers to avoid it, and I hope after continuing to reach out, one day they'll have the decency to give me a legitimate reason for being denied boarding.

I have asked to speak to his manager and showed him the picture of us with the display of the luggage at the scale which showed 21.5kg. That's theft, criminal and scamming their loyal Customer. We will be raising and opening an Europe wide Legal Case against Easy Jet Limited! That's just the last thing you do to loyal Customers who have been with you since 10 years! Be careful people. When we asked to speak to his Manager and exposed him that we will call the police for theft. He went pink in the face and said it's fine and checked in the Luggage. Would he do that if I was in the wrong?

4 months later and we still have no refund, so I called them back today and they're claiming they have no record of this conversation and that it's not possible for vouchers to be reversed to refunds. As it was done over the phone, we're now at the mercy of their call recording software to see whether they have a record of this call and what I was told - I guarantee that the recording of this call will have been "lost".

The funny thing is, when the supervisor came to solve the problem I asked him to talk privately and he was clearly supporting his colleague without even listening to me as a customer who has a right to explain what happened. And they start to ask me to pay another £110 in order to use the next flight. It is unbelievable when you use easyJet for 7 years and suddenly you have such experiment with a team that unprofessionally acting as a gang. I won't fly with easyJet again and I will share my experience with others. I think the team working for easyJet in LGW airport will badly affect the business more than Corona virus.

The blonde staff forwarded us to another staff member with dark hair overweight woman (outright description and fact) named Aziza. She was so rude. Did not even listen to what we had to say. I asked her why no one had told us downstairs about the extra charge and they saw all our bags and no one said a word! We felt set up and picked on because they wanted to charge me more money that I didn’t need to if I had known at the check in before even reaching the boarding gate floor. Picking on me because I’m not European?? I have a Canadian passport?? Aziza was so unprofessional offered no exception for us as customers! Instead she gave us such attitude for something that was not our fault! We had no idea that they would consider my Small personal item to be a luggage?! The language barrier was already so stressful but her attitude was the worst! I can’t believe Easy Jet hires and trains people like Aziza (from Barcelona airport).

You have lost us as customers and will never recommend this company! Your staff is very dishonest to not say anything in the beginning and then tell us in surprise just before boarding to embarrass us and take advantage of us!! Aziza was So rude and left us no choice as she threatened to not let us board if we did not pay this price! We felt robbed and felt our rights were violated! Such an unprofessional company such poor customer service! My husband and I were so stressed to miss our flight we just wanted to leave Barcelona after this horrible experience. We paid it in fear that Aziza will not let us board or lose our luggage a on purpose as she made this horrible experience so personal! She rolled her eyes and embarrassed us on purpose in front of all the other people boarding with us. What was her purpose? To rob us of our hard earned money and Insult us!

But they all (including their manager) are started to threatening us that if we continue make scene, they will not allow us to be on the plane, which we didn’t make any scene, except we try to justify our right by apply to their airline baggage rules. But they kept said that we must pay $60 for each carry-on and must pay for all of our bag including my small cross-body bag. So at this point, I’m thinking that they not gonna follows their own airline regulation, because even their so-called manager also come and yelled at us like we are some kind of criminal, which we are their paid customer travelled to their country(Greece) to visit and spend our Americans dollar for to benefit their country. But they showed us NO RESPECT, NO RULES BY NOT FOLLOW ANY REGULATIONS AT ALL!

The worst part is when I asked for their name, so we can reported them, all of them don’t give their name to me, then they are such a coward with no shamed at all, because they started to hide their name tag in their shirt, so we can’t see it, they are three of them (two men & one women). Re: Easy Jet airline, that aircraft is the dirtiest aircraft I ever fly. We traveled to many country for vacation every year, but this is the worst airline, the airline are noisy and dirty, and very old aircraft, which we paid for luxury price for their airfare but we got the ghettos prices worsted than a dumpster! Last, please do not fly this airline or wasted your hard EARNED MONEY TO FLY TO THAT COUNTRY, ESPECIALLY WITH THAT EASY JET AIRLINE EMPLOYEES WORK AT THAT ATHENS GREECE AIRPORT! Because it’s was a NIGHTMARE for us!!!!

I took out the empty bag and asked if I could bring the empty bag alongside the luggage. He was so rude and adamant that I pay £60 for an empty bag?! I told him, "nope, I wont do that," and handed the empty bag to the lady (who in all honesty seemed worried and scared her colleague was acting in such way). She took the bag from me and I was let through. I had packed my backpack contents into my luggage in a haste (because the Easy Jet guy was literally breathing down my neck shouting at me to hurry up and pay £60 for the extra bag) and forgot to take an envelope full of money (710 Euros) from the inner pocket of the backpack.

On getting to Amsterdam, I realised my error and spoke to the customer service team at the airport. They advised the bag would 'definitely' be in the lost and found area of Luton Airport, that I should contact that team. I did (after about 50 calls because these people do not pick up their phone calls). They advised that they didn't have the bag. At this point I was scared I had lost that money. This was supposed to be my spending money at Amsterdam so you can understand my frustration. I asked them to maybe look in the bin... Something told me that ** (yes, ** is an understatement trust me...) guy had put my bag in the bin. When I told them I had left a substantial amount of money in the bag. They agreed to look in the bin and, lo and behold, they found my bag in the bin. Mate IN THE ** BIN... The gentleman I spoke with on the phone - Jhal (he's a God sent Angel) kept the money for me in a safe until I returned to England.

What I am struggling to understand is why my bag was thrown in the bin?! Apparently when I got to Luton there was a Holding tag on my Backpack? So that meant my bag should have gone into Holding. So how on earth did it end up in the bin? The only silver lining here was that they retrieved my money otherwise this would have ended very differently. This was my first time using Easy Jet as I usually use British Airways or Virgin Atlantic to travel. I must say I am utterly disgusted at this whole thing and can safely say neither me or any of my friends and family will be using Easy Jet in the future. They have no respect for the people who use their services (I wonder if this is because they offer cheaper flight tickets?). I would rather pay more money to be treated in a respectful manner. Ridiculous set of people.