Choice Hotels Reviews

I've stayed at Choice Hotels for years. Overall, the Comfort Inn hotels have been clean and the service at the hotels adequate. But the corporate service... that's another story. Good luck on ever getting a 'free' night. They are sloppy at best of keeping up with your points and stays. But you'd better hope that you don't have an issue that you can handle while you are at the hotel. I changed hotels upon arrival due to the location and the sketchy front desk people (Cheyenne, WY). I changed from Quality Inn to Comfort Inn in the same town and asked Quality Inn to cancel my reservation.

I had probably ten loyal years that I stayed in Choice Hotels using the Choice Privileges Card. Gathering Points. Stayed a loyal customer and without warning they deleted years of points I had compiled. I called the Corporate Office and all they offered to do was give me half. And this was only 2 weeks after they deleted them. TERRIBLE COMPANY!!!

Their website says something in contradiction to their actual policy regarding making any changes to a booking. Other motel chains I have dealt with realize that we can have unwanted disruptions in our travel plains, so they allow changes, such as arrival date. Choice Hotels does not give you any such options. Furthermore, their customer service people don't speak or understand English. I guess they don't want to hire Americans for that job? Can they honestly expect repeat business? They treat their customers like DOGGY POOP.

Never ever book this hotels. I booked a hotel in Hersheypark (Quality Inn) and I got a confirmation for them and I was set to have fun but when I reached there they said they didn't got my confirmation and they charged me full price of the hotel saying that, "The manager will come tomorrow and look into your problem and refund whatever is charged other than your booking." Since it was 11 in the night and I was tired after going to Hersheypark I agreed to them. The next day I went to front desk and asked for refund. He said, "I can't give you refund. You need to prove me," and I can't do anything since he is just employee.

On May 8, 2018, I made a reservation for May 25-27, 2018 for a room at QUALITY INN & SUITES AT DOLLYWOOD LANE (3756 Parkway, Pigeon Forge, TN, 37863). The confirmation number is **. I made the reservation online at Choicehotels.com. I paid $150 using my VISA credit card in addition to 12,000 points. I received confirmation of the reservation by email. The reservation clearly stated: "Cancellation Policy: You can cancel this reservation free of charge until May 23, 2018 before 4:00:00 PM local hotel time."

Stayed in a suite in Ankeny Iowa for 1 night and the room was nasty. Called front desk as soon as we got to the room asking for a clean bed spread and then had to ask for towels, coffee, cups and things because the room was NOT stocked with anything. We will NEVER stay again.

I received an email from Choice Hotels asking if I had recently changed my profile on their site. I couldn't remember having accessed the account for months so I called the number provided. I asked if they had been hacked and was told by the service person that the reason they had emailed me was because someone had changed information on my page. After looking at my information the only change had been the email address (changed to **). I again asked if Choice Hotels had been hacked and the service person said that they were receiving many calls from customers on this issue but refused to say they had been hacked.

Be very careful when booking at the Econo Lodge in Paw Paw MI. A relative booked a room - after reading on Booking.com that there was free cancellation and her card wouldn’t be charged. Well, that was wrong. They charged her card immediately and then we’re going to charge her another 400+$ to cancel. When I physically went to the hotel and confronted the desk person he stated they had nothing to do with that and it was Booking.com’s fault. They also didn’t seem to care that Booking.com’s booking site said free cancellation etc and he said there was “fine print” that stated booking was final. My relative did manage to contact Booking.com who told her that the hotel was indeed in charge of everything. Luckily her money will be reimbursed - but not for a week. This “Choice Hotel” will never be MY choice again!

As I am writing this review, I've been on hold for 50 minutes for customer service. I recently stayed at a Comfort Suites in Manheim PA and was told by a very friendly and eager first desk personnel that I should sign up for their rewards program, that it is super easy to get a free night stay and that my two nights stay would count towards the points. She even told me about the number of points I would get, roughly 1360 points. I told her that I have a couple of trips coming up and that I would then book through the program. Well, in booking for my future trips, I had to overlook cheaper and far more convenient hotels thinking that I was building points toward a future free stay.

I booked a hotel for Corpus Christi, checking in Saturday, and checking out Sunday. We came to town for an event at A&M for my daughter. When originally making the reservation, the online site confirmed a hotel in Lubbock Texas, not Corpus Christi. I had to immediately go in and cancel. Upon arriving at the hotel, Sleep Inn and Suites, I was told my reservation was for the prior date - checking in Friday, and out Saturday. This is impossible as I double and triple checked all the information seeing the first go around I had been confirmed for the wrong city. Not only was I charged as a no show, there are no vacancies. The customer service support center is closed and I have no one to speak to. This is awful. The absolute worst service and site for reservations. Never again.

I have been a loyal customer of Choice Hotels for years and am a Diamond level member. We book rooms 4 nights of every week. My daughter qualified for Regionals Track Championships in Stuart, Florida. I went on Choice Hotels to locate a hotel near the track and Choice Hotels came up with Suburban Extended Stay (there were only 3 hotels in the entire area - not a big bustling place) so I booked the room.

I booked rooms at two different Comfort Inns for two different stays (one after the other). Due to car problems, I had to cancel both and re-book at the second location for several days later. I cancelled well before the deadlines, and all of this was done directly through their corporate online reservations system. It turns out that while on my computer screen it said that I cancelled, neither cancellation was recorded in their system, and I was charged a no show fee by both hotels. Fortunately I printed both cancellations to PDF files.

Last year on a business trip in Vegas I needed to stay at the client designated property, Tropicanna. Being an IHG Plat Elite, I wasn't familiar with the property's website or booking direct with them, so thanks to Google I was funneled to Choice Hotels - Huge Mistake! When I arrived I learned that my room was already booked by the client, so I contacted Choice, spoke with an uninterested CSR and explained the situation. TS, they would not cancel the room and the room was $20 more than what I could have received at the front desk. $179 pissed out the window for their crappy and expensive experience.

We stayed at a Choice Hotel in Frederick, MD (Sleep Inn). The hotel charged us for damages to the room without notifying us. Yet they never stepped foot in the room during the stay. And we didn't do any damage. For over a week I tried contacting the hotel (phone calls, email, and visits) each time being told they couldn't help us and there wasn't a manager there or getting a voice mailbox that was full. We got no response to emails. I finally contacted Choice Hotels themselves. I was told to wait 72 hours to allow the hotel to respond and if it wasn't resolved to call them back and they would take care of it.

I have been a loyal customer of Choice Hotels for years and have even been a Diamond level member. I have stayed countless times (months and months) over the years with Choice Hotels. I recently started purchasing points at a discount (i.e. 30,000 points for 238.00 instead of 299.00). I wanted to use points on a stay this coming weekend at the Sleep Inn in Franklin, TN. When I checked the rates on the Choice Hotel site, the rate was 114.99/ night. Having over 29k in points, I went to use the points for a free nights stay. Choice wanted 30,000 points for a 114.99 room. That makes me paying 238.00 for the room in points.

A big runaround on using points on account. Wait so many days and then most of all points taken away over and over again. A big joke for a rewards. All other chain hotel rewards are way better. Very disappointed.

Worst customer service ever. The hotel went bankrupt and Choice Hotels does not answer their customer service phone, or respond accurately to emails. After 7 calls and being hung-up on instantly, I talked to a human and she hung up on me. I would give them NO STARS if possible.

Econo-Lodge in Beckley, WV was such a fabulous hotel. They make you feel like you are staying with a friend. Safe and you can bring your beloved pets. Nice grounds to walk the dog and conveniently located near great restaurants too. Top notch!!

Slept in room 200 bar on 3/17/18. I rented the room for five people. My son & step-daughter & my two grandkids. The bed I had was the couch bed & it was awful. Someone should check this couch bed, it is sleeping on springs. Awful. I had to use couch cushions to try to sleep. I don't mind paying for good quality but this was far from good. Wish someone would get back to me, regarding this problem. Thanks.

I had a number of stays that involved me extending the visit beyond the date I originally booked. Each involved a weekend but since their system is apparently not set up to automatically credit me for this, I had to contact Customer Service. After multiple attempts, I finally spoke to someone in the correct "department", but they could not access my stays from their computer. I was asked to locate the confirmation numbers and call them back. Whose computer system doesn't permit access by customer service personnel to their own members' accounts? I was told when I contacted them about extending my stays and they indicated that their system would automatically credit me properly. That clearly did not happen. Customer service inadequate and not worth the time I have spent attempting to resolve this issue. Cancelled my account and will find another program to join.

Quality Inn and Suites Eau Claire WI NOT PET FRIENDLY - We have stayed here in the past and had no problems and always walked away happy. They have changed a lot since our last stay in January. The major reason we stay here is they are pet friendly ($15 fee) and have a nice pool and hot tub. They have changed their pet policy in the last month and your pet must go with you at all times and can not be left in the room alone. So, if you are going to a hockey game... your pet is left staying in the car. If you are going sightseeing, your pet must stay somewhere else. We were going to a very important awards ceremony the day we arrived and were told this. Lucky it was just a nice day... not too cold and not too hot so we let our Yorkie stay in our truck.

I reserved a Suburban Hotel through Choice Hotels and canceled the reservations via website. I received a cancellation email, however, I was still charged $152 by the hotel as a no show. Everyone is giving me the runaround because there's no cancellation number in the cancellation email I forwarded everyone. I will not be using neither services again and I am filing a complaint with the BBB.

I was an elite member of their loyalty program who had not stayed with them for a period of about one year. I had 20,000 points that I was planning to use for a free stay. I made my reservation many months ago and was told that their complicated "rewards booking windows" meant that I had to make a normal reservation but then switch it over to a rewards stay closer to my actual planned stay. I followed their instructions to the letter, but when I went to use my points I discovered that they had not told me that my points were set to expire before their suggested date to use them! I contacted their customer service, rewards program, and even the Company CEO (Patrick Pacious) and was treated indifferently. They refused to take responsibility for their mistake or offer to make amends. I will take my business elsewhere! This company obviously does not care about their clients!

I’ve been a customer of this group since 2008 and have accumulated a good amount of points over the years. Yesterday I made a call in order to book a room, but after 10min on the phone and multiple attempts of the employee to confirm the booking, I was told that there is a system error and that I’d be called back with the confirmation number. This never happened. I called back a few hours later and re-booked the room and was told they’d send me an email confirmation. This never happened.

Room was 132 and was horrible. Everything was so disgusting. Bad customer service and poor management. Reported to BBB. And on top of all the disgusting amenities they took my driver license and never returned it. Called front desk and manager and they are saying they don't have. Had to make police report and report them to my bank... Stay far away. I took pics of room that will be posted and reported them to Choice Hotel. Front desk clerk Jhale was sneaky and very rude...

Thanksgiving weekend we stayed at Quality Inn on Palm Bay Rd, in Melbourne Florida. We paid approximately $130.00 a night, I tried to book there again for the weekend of March 2, 2018 and was told the price is with a senior discount $227.00. This is outrageous, how does a price increase $100.00 in less than 3 months. We are Choice Rewards member and we didn't have enough points to use for a free night. They told us it is now 30,000 points per night. Amazing, in November it was 10,000 points.

Recently stayed at Mainstay Suites 640 Federal Blvd. in Denver for three nights. Extremely helpful and friendly desk staff. One of most pleasant experiences at a hotel. I have been staying in hotels for over 50 years and very seldom rate or review. Francesca and Jess at front desk made stay wonderful. Very nice hotel, clean comfortable, and amenities were first rate. Would highly recommend this hotel.

I made a reservation for 3 rooms for work travel, and had to call to cancel them when our plans changed a couple hours later. I called the hotel and explained the situation, and was assured that all charges were cancelled. Later on I discovered only 1 room had been cancelled, and I was charged as a no show for the other 2 rooms. I called the hotel (Quality Inn Pleasant View, TN) multiple times over the next 4 months, and was never able to speak to the manager. I was told the manager was not in and would call me back each time, which never happened.

I stayed for five nights at a Choice Hotel in December that I booked myself through their website. The points for these stays were not reported, and I submitted an online form for missing points. When I looked at my account the following month the points were still not reported. So I took great pains to find a phone number and was connected to a customer representative who not only was giving me the third degree but whose English was close to impossible to understand. It was a frustrating call that did not resolve the matter. I can only conclude that their rewards program is a bait and switch, designed to get people to stay at their substandard hotels but who promise they do not intend to deliver upon.

I travel a lot. I've stayed in at least 100 Choice Hotels a year. I've seen it all, been in all of them. I am a diamond member as well. Corporate needs to seriously look at their properties, they're terrible. Hotels falling apart. They don't fix anything. Their staff are overworked and underpaid. One lady told me that nobody in the hotel made over $9.00 an hour. The breakfast you get is unfit for a dog. They need to raise the standards of these places, nobody is held accountable. The showers I complain all the time, don't have any pressure. You don't feel clean. They recently changed their bars of soap to a new kind. Used to have the green one, was real good. Now they got a white one that makes you feel slick. Almost like you're trying to wash suntan lotion off, and without any decent pressure you can't get the crap off of you, (probably because it's cheaper), but it just sucks!!!

I am appalled that I cant cancel a reservation with 24 hours notice. There is nothing on my confirmation notice that states 48 hour notice, you cant find it on the website (if it is there it isn't part of an FAQ or readily available). When I called the hotel, they won't cancel and when you call direct (which is where I placed my reservation) they won't cancel it either. It is the height of flu season and people get sick. 24 hours is more than enough notice. I will dispute the charge on my card bill.

A total let down. It was a waste of time, and bigger waste of money! The jacuzzi had big pieces of black material floating in it. I myself drained the tub and cleaned it out. I refilled it and tried again. The same thing happened. I notified the front desk, and I was told he would have to call the manager. I waited about a hour and I didn't hear anything back. So, I walked to the front desk where I found the front desk clerk asleep. I never once heard from management.

Absolutely no customer service. The person I had to talk to about my bill was never available. Double charging, desk staff (usually there was nobody at the desk) couldn't answer any questions. Double charged.

I went to Portland, ME on Dec. 13th or 14th should I say as it was 12:30 am. My thoughts were that I was booking for the 14th due it being after midnight. I was in trouble at the airport with a no cancel or refund booking. Both the Clarion Hotel in Portland and Priceline agreed to change the reservation for me and I was so happy and relieved. THANK YOU!

I have stayed at numerous hotels & Comfort Inn by Choice Hotels has always been a favorite. I stayed four days & checked out just to change from personal pay to my business paying. The next day I waited my reservation & was asked to leave the lobby & property because I didn't yet HAVE a room again. The next morning I parked at 8am to pickup my coworker who was staying there also, I was in my car on the phone in a parking space & the same woman came all the way down to the back & told me to leave AGAIN! I wasn't trespassing, I wasn't damaging anything, wasn't drunk or disorderly, not a thing I'd done wrong.

Yes I got a cheap rate at the hotel I booked ($35 with taxes and fees), but the room is not fit for a dog, let alone a human being. There's a huge gap at the bottom of the front door and gaps around one side. As soon as I walked into the room I smelled a disgusting cinnamon smell used to try to hide the musty odor in the room. The carpeting is disgusting and you can't walk on it without shoes on. There are tiny sugar ants around the sink. The people at the front desk also lied to me about there not being a noisy boiler in the room next to mine that woke me up early the first morning I was here. They acted like they had no idea where the noise was coming from.

Choice Hotels Jacksonville, NC - It was great. The outside patio was absolutely amazing. The rooms were just like a little apartment and I would have loved to have lived there as it was equipped with all that you would need...

Love the easy access and location in Grand Junction, Colorado. They are pet-friendly and the staff is so friendly, even laughed when our puppy escaped to the lobby by himself. Free breakfast is not the best, but it is filling.

The hotel was located in Savannah, Tennessee and like most of the Choice Hotels I use now instead of the Hilton brand - a decent bed, shower, and reasonable price (under $80.00). You never know what you are going to get and the areas are not in the best locations as far as safety and crime, but I just want a reasonable priced hotel that has a decent bed and shower because I will not usually be there but one night. I used to stay at Hampton Inn but they are just not competitive in price anymore - 30%-50% higher in cost.

This hotel in Rhode Island (I can't remember the name but it was a Choice Hotel) was great for what we needed. The room was on the smaller side but other than that they had a very nice breakfast and very nice helpful people at the front desk. We had a great time and the hotel was nice!

I was advised one thing over the phone and after checking in it changed. I was not allowed to use the handicap parking even with the credentials. I was inconvenienced because of lack of communication among the staff and management. The staff did not try to make any accommodations for their mishap. No care or concern was shown.

Clerks are very helpful, cordial, friendly, and courteous. The facility was updated in 2016 and its food service area was enlarged. There still needs to be upgrades, fixes on floors. The basic breakfast is heavy on carbs, lacks sugar-free for diabetics, and fruit is too small and overripe.

Very Friendly Management and Staff at the Kissimmee, FL location. They are very accommodating and a pleasure to work with. They go out of their way to make everyone feel comfortable, yearly reunion held here. Have honored reunion pricing, for years, great value for clean & comfortable rooms, excellent management, and attentive and dedicated staff. Always ready to be of service.

Choice Hotels are located nationwide and the check-in always is efficient and friendly. The rooms have always been, while not luxurious, certainly conducive to a good night's sleep. Sound insulation is generally good, and there's plenty of hot water for a long shower. I have stayed in many Choice Hotels properties over the past 50 years, and when I'm making reservations, they are always my First Choice.

The Choice Hotel in New York City, Wall Street, USA has good value. In general I find Crown and Choice Hotels packages and discounts can help reduce rates, and that is an advantage, especially with "family" rate... But often location not first rate, but ok.

The Quality Inn in Vernon, Indiana, PA was VERY comfortable and friendly. Will stay again at this location, else no due to Choice not fulfilling their stay benefit offers.

Wow.. Where do I start. I was blown away by my experience. I should have got my money back, but I was far from home and wasn't familiar with the area. The room was a smoker room. I requested nonsmoking. The carpet was dirty and the room had an horrible smell. The room was old and outdated. Then to top things off I saw a couple of roaches. I paid to stay two nights. I complaint to front desk. There was a shortage of rooms.

I visited Denver on 11/01/2017 thru the 11/05/2017. I reserved rooms at the Quality Inn near Denver airport. I had issues with my card, but was able to receive money out of the ATM. I paid cash for the room. On November 4th I received an email that a charge was placed on my card for the stay that I didn't authorize and it was a card that was previously on file from my last stay. I realized the receptionist didn't charge me for one of the nights in which, I had employees discount rate. Therefore, it was okay.

We have gotten to our room and to my dismay it was not even cleaned and the toilets were dirty and not done. Also, the biggest problem was to find small blonde hairs in between the sheets. We have never really had issues to this magnitude here before and my wife and I are a little upset at this point. We have always stayed for our church convention and have always had a dirty room issue. Also, there is no housekeeping in the hotel at this time. This is totally not the service that I envisioned when we booked again. I would like to be compensated for this room and the price taken off of my bill. Our room was never cleaned upon our arrival and I was told by the GM Sharonda **, that housekeeping MISSED our room totally so you all charge me off the BAT $800 for an UNCLEAN room!!! This was Day One!!!

As an airline pilot I can quickly see why this company has hundreds of bad experiences with an overall rating of 1 star. They are terrible to work with. I booked a hunting trip and pushed button, not realizing since it was so for tomorrow and site had rolled me to next month tomorrow. Called them immediately and asked them to change it or credit me amount for new reservation. No luck... they are not willing to work with you at all. Stay away from this outfit.

My husband and I traveled to Hazard Kentucky to see our daughter, a traveling nurse living temporarily in the area. We looked at several hotels in the area and chose this one through Travelocity. We have a truck, and brought an ATV with us. There was NO outside lighting. There were large dusk to dawn lights in the parking lot but none ever came on. I asked at the front desk and was told the lights are on timers and would turn on soon, this was 930 pm. After three days there were no lights. The lamps inside the room were unplugged and we were unable to use them, since receptacle was behind the bed. The hotel lobby had no lights on. Only a small light behind the desk area. I appreciate saving energy but not at the risk of my safety. Don’t stay here.

They require a 24 hour notice, only certain website prices are valid for this program. They have long hold times and foreign agents that are hard to understand. The other program, stay 2 nights get one free, also requires a 72 hour wait after the second stay to use. Lots of small print with this company.

Well let's see here. I never check in. I called and canceled my reservation for 10/13/17. They said ok with the cancel anytime. Well we got charged for it anyway. Called them up on my wedding day and they told us we had to call customer care so we said ok. Well just so everyone knows they are not open on weekends so we said we'll just call Monday. No biggy. Well Sunday came around and they charged us for Saturday. Well I double checked my confirmation email to make sure it was a one day stay. Yes it was so called them up asking for a manager. This time got one at 45 min.

I stayed at a Choice Hotel - Quality Inn in Deep Creek. I wanted to call Customer relations about how that hotel needs desperate help in general upkeep. The hotel was in total disrepair. If I were Corporate, I would be embarrassed by the reviews and the way the place is being run. I called Choice Relations and was on hold for over 45 minutes. What we were charged for this hotel was what we should have paid for a decent looking Choice Hotel, not what we stayed in.

I have been a member for 2 years. In the beginning it wasn't bad. Good prices and not bad stays. The more you spend and stay the more you see their hotels have mold and breakfast that has mold on it. Smoking in no Smoking rooms is at every hotel and nasty when telling them of the mold and how your kids have bad asthma and there are guest smoking in non smoking rooms that are coming into your room. The staff no matter what Choice hotel does not care. They have a Choice rewards that is a joke. The more you stay the more get screwed. The most nasty worst hotel company! How they pass an inspection is beyond me cause more than one hotel had mold.

Unwilling to address a mistaken booking. I had booked a hotel for what I thought was Salem Ma as indicated in my search for Oct 14th and 15th and ended up with Salem VA for the 16th and 17th. I contacted the booking agency right away and they were happy to call the hotel and try to cancel it. The "chain" hotel said they needed to call back on Monday. I called later in the week to see if the booking had been cancelled or credited, I explained the situation and was told that it was nonrefundable and they hung up on me for I could offer other solutions. I have no use for a room in Virginia on a Monday!! I am a full time student and this extra money wasted is nothing to corporate "Choice Hotels".

This place was hotel hell for safety. Toilet stools were so low. Grab bars did not help. When you ask for a handicapped room and this is what I found. Shower was not for handicapped person either. When they say they have a king size bed or queen what was there was a full size. When I made the reservation I was told a king would be in the room. And I also asked about a roll-away bed. They said they had none. When you pay good money for a room and then prepay which I did that was my first mistake. You can not change when you find and then you lose more money. This place was in Barrington IL. I will never ever stay at it again. I want my money back. I also have pictures that was sent to the main office. The next will be sent to the newspaper in Schaumburg IL. Thanks for nothing.

I made a reservation on Friday September 29, 2017 for Oct 10, 2017 at the Rodeway Inn in Albuquerque NM. The confirmation came back as a reservation for September 29th instead. I then made another reservation at another one of your hotels. This time in Amarillo at the Quality Inn for that same October 10th stay. I immediately called the Rodeway Inn.

I haven't been able to set up an online account. I have thousands of points that I would like to use but can't. I have tried calling several times. I wait on hold for over 20 minutes. Get no help and then I am transferred around. No one can help and I eventually get transferred back to where I started. They suggest sending an email. Well I am about to send my third, but my previous emails have gone unanswered. Why have a rewards program if the points can't be used?

I have been staying in a Choice Hotels for now the last 15 days and have only received 1 free night despite what the website says. When I called Choice Customer service I was told I did not qualify for the free nights because I was checking into the same hotel consecutively. And that I would have to stay 1 night here and 1 night in another hotel or skip a 24 hour check-in in order to qualify for the free nights. They suck and are misleading in their promotion.

They have stolen money from me about 160 dollars. If you complain to them they just agree with you then block your account and phone. I have been a diamond member for a number of years means nothing. 180 nights this year alone. The CEO is rude, fat, pig. I hope he has a heart attack soon then it's on to hell. You are just not allowed to complain. I'm on road now with Wyndham hope it's a better time when I get home. I am going to ask a retired federal judge if I can sue in federal court. If he says I can I promise I will. They’re in NJ and I'm in Ohio, that's across state lines.

I have called Choice Hotels several times and can't get an answer regarding an overcharge. This is after having waiting at least one hour + on the phone. Finally getting "Nina" in Customer Relations and she tells me the agent overcharged my mother and was not sure why the agent did that. She contacted the hotel and they verified the rate was only supposed to be $89.00 not $148.00. Then she tells me they have to investigate. It may take 7 to 10 days. Yet she can't do anything for us. Why have a customer relations department if they can't help you, Why should I have to wait 7 to 10 days for a call back. I am so frustrated. I would like to keep fighting this, but I don't have a full day to waste on the phone only to be transferred to different departments and no one can help. What is most upsetting is that I cannot even discuss the situation with someone qualified. I keep getting a clerk in a foreign country who says he or she will pass it on.

I have been a member of the Choice Hotels' points system for 15 years, and the reservation system continues to get worse. It takes a full ten minutes to get in contact with a person to arrange a reservation, because there is an automated question system which ask for information that you will have to give to the live person when you finally get someone to answer. This is a very annoying and unnecessary routine. I also have a beef with this company, because they cheated me out of points that I was promised for a stay in a Quality Inn in Henderson, Nevada. I am looking to explore another method and Hospitality company to do business with.

I booked two rooms in Lethbridge Alberta for our vacation. Three days after booking I contacted them to discuss some sort of reduction. Because my mother was diagnosed with cancer and I would be using my vacation to spend with her. I was on hold for 45 min. and then forward to another number with a recording. The reservation was weeks away but I received no response for 2 months.

I tried to book a hotel room. I selected the dates. I searched around and made my choice. When I got my email it was not the dates I selected. I called them right away. I sat on hold for over 2 hours getting transferred from person to person. Finally someone told me there was nothing they could do. I told them I still needed to book a room. I just needed to cancel that date (6 weeks into the future) and book a room for that weekend. I told them I would dispute the charges with my bank and they said "Go right ahead." They could have simply canceled this one and set me up with a new reservation and had a customer. Look at their reviews. It's obvious that I am not alone. Never use this website.

So this hotel might look nice and the rooms are comfortable but if you are looking for somewhere that the desk clerks are friendly, the breakfast is eatable and they will not make fraudulent charges on your account then this is not the place to stay. When me and my fiance checked into the hotel they were rude to him as they had been the two other times we stayed there, glutton for punishment I guess. We had decided to over look this as the rooms are nice and our kids live close. On this last stay though they reached new levels of rudeness. After checking into the room we decided that maybe we would like to stay a second night and called to see if the room that we were staying in would be available for a second night. We were told no and that if we wanted to stay another night we would have to check out and then recheck into another room.

I have contacted Choice Corporate six or seven times and each time the phone goes dead, this after having waiting at least one-half hour to get someone in Customer Relations. I cannot even state my case because the line goes dead. (Are they instructed to hang up on people to make it more difficult to voice a problem?) I have been trying to talk to them for two months now. There were numerous problems with the room (damp floor - next to pool) and the lock (didn't work - had to get new card twice a day, every day) but my main concern is to get them to issue a refund for the overage the clerk charged me for. He was incorrect and now I cannot get them on the line to research this. I am so frustrated.

I made a reservation at a Choice hotel online. I intended to reserve one room for two adults, but after I entered my reservation, the info the website gave me said one adult. So I went back to correct it and accidentally entered that I wanted two rooms for one adult rather than one room for two adults. The reservation was a special rate - non-cancellable and non-refundable. So I called the assistance number their website gave me. After several minutes on hold, I was connected with someone who asked me a lot of personal data, then asked what I wanted. When I told him, he said that he couldn't help me with that, but would connect me with someone else. I now waited another 20 minutes or so on hold listening to a very annoying repetitious message and at that point was given a message saying that they were very busy, could I please call back later. I didn't and hung on.

We have been traveling the US for business for three months renting three rooms in a different city/hotel every night. I've had too much time and money invested with Choice Hotels and they have pushed me to start using Hilton, Wyndham and Marriott. When I request late check out for one of the rooms the Hotel Managers/Owners get irritated and want you to know they're doing you a favor. Some of them will only allow one hour after their regular checkout time. I even had an owner chase me down catching me at my room door to say "Since I'm letting you checkout at 1pm please leave us a good review".

Drove from Pennsylvania to South Carolina only to find the Comfort Inn I was sold rooms to was still under construction. It was to see the eclipse in North Charleston. You heard it right, sold rooms to an incomplete hotel. After a 12 hour ride this was not what I expected. I called Choice Hotel customer relations. WHAT A JOKE. They said, "We can try to find another hotel if there's in the area." RIGHT, they’re all booked for the eclipse. By some miracle the Best Western next door had just got a cancellation, the last room in the hotel. I took it, but charged me double the rate.

I had a prepaid reservation with a confirmation number in their Lubbock hotel at 3201 Loop 289 South for two rooms, one with a king bed, one with two double beds. When I checked in, I was told my reservation had been changed without any contact with me to two rooms each with two double beds. When I asked to have my original reservation honored, they said their corporate office had made then changes and there was nothing they could do even though there were several rooms with king beds available at that time.

The Choice Hotels are not my problem. Though I was at one Hotel this past week, which I consider to be dirty. But it’s the call centre. My God and the other part to this is the corporate office when I call both in Maryland and Phoenix in the USA., they don't want to hear complaints, they pass you on to those who had the grievance with.

I made a reservation for one night on the Choice hotel website in Lake Charles for July 19th. Email for the confirmation came back stating that the stay was for 5 nights the last week in Sept. and my credit card was charged with the non-refundable rate! Calls to the non-customer service line somewhere overseas were a total waste of time. I even called the hotel directly and the manager told me that the owner would not cancel. Just got off the phone with my credit card company and they said there was nothing they could do so I'm out $560. But I travel 80 nights a year on business and will never stay at a Choice property again!

I booked a room at the Rodeway Inn South in Sandusky, Ohio. The first room we were given didn't lock, had a bathroom window that was duct taped together, smelt disgusting and had a giant spider web on the wall. We asked for a new room and were "upgraded"... This time we had a locking door but the room still smelt like someone died in it and there bugs all over the wall. DISGUSTING. Long story short... We were promised a refund and left. Days after our stay they charged my card AGAIN for an amount over our original price. After 3+ hours trying to get my money back and being told countless times the manager would return my call, no one ever called me back. I finally got my money back but this was the WORST hotel stay of my life and their corporate headquarters condones this behavior and was zero helping resolving my issues or making me feel valued. I will never stay at another Choice Hotel.

Choice Hotels have been talking about if you stay two different trips you can get a gift card. I took a trip in May for three nights with my name on the reservation, because I was the one traveling. Our choice privileges account is under my husband's name with my name on the credit card information. Choice Hotels will not give me credit for that stay because the reservation was not under my husband's name. This is ridiculous! And fraudulent if you ask me!!! Now I have to travel again because of a death in my family and I needed the card for gas money!!

I booked a hotel through Choice Hotels for a lower rate but when they sent my confirmation email, THE RATE WAS $30 MORE! When I called, they told me it may have been a computer error but they couldn't help or change it, NO HELP AT ALL, WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. Luckily, the hotel manager changed my dates so that I could keep that rate. I hated to push my trip back two weeks but she was so nice and helpful! Do not book through Choice Hotels. You come out better going to the hotel directly or using another booking agency!!!

I stayed at two Clarion Choice Hotels, Virginia Beach, VA in June and Charlotte, SC443 in July. Both had the same problems. Non-working telephones, the non-smoking rooms had a bad smell of smoke. Virginia Beach the floor was so dirty you didn't want to walk on it. We were given another room not much difference. Charlotte the walls had dead bugs on them. A child had color one wall red, blue and green. Bathroom the show soap dish was broken off and in the floor. the plaster on the balcony was hang off.

Choice Hotels terrible customer service is not service at all. It is all in another country. They never fix any problems, can't understand half of what they say, Wait time was over 25 minutes to speak to someone. Then she connected me to another 20 minute wait, I finally hung up and started again. Aaagghhh! I can't stand this chain anymore. Hotels are getting very high priced and crappier looking. I am in one now, it smells of mold, has a dirty office chair, floor is not clean, bathroom mirror looks like a dirty rag wiped over it. I have been staying at choice hotels almost 15 years now, I will be changing hotel chains to a different one starting my next stay. DO NOT STAY AT THESE CRAPPY PLACES.

The room (Room 106 at 1201 US Hwy 17N, Surfside Beach, SC 297575) was not clean and had a very bad smell in the room. Found out the room had a defect in the air con that put out moisture out in the room. Clothes and furniture were damp. We stay from Sunday to Wednesday morning. Went to office. Put complaint in Monday morning and they give us a dehumidifier for the room like that helped. The furniture to put the clothes in was wet and terrible smell. There was a woman that worked there. Heard the conversation and said that there has been complaints about this room prior to me arriving.

Stay away from using the app or Choice Hotels in general. I reserved a single room and canceled 2 weeks out. But was still charged. I was then told that I reserved 2 rooms. Both my confirmation and cancellation numbers indicate a single room. Now I'm forced to fight to get my money back. Their customer service is trouble. Have to wait in excess of 20 minutes on hold to even talk to somebody. Even then that person isn't empowered to help you. Told they will investigate and get back to you in days. Of course I never heard back. Had to dispute it with the credit card to get my money. Stay away!!!!

I booked a date and confirmed as different rate. "Within a minute" I called them to resolve the issue. They said, "It may be a software glitch, but we can't help." They did not help. THEY GAVE SEVERAL NUMBERS. NO ONE RESOLVED. I lost my money. Friends DON'T TRUST CHOICE HOTELS. They are unprofessionals and cheap. My confirmation is **. Booked date: June 19. Requested date for hotel June 16 but I confirmation as July 5.

When I purchased points through Choice Hotels many times it's been cancelled. When I contacted them for getting the reason they told me to contact POINTS.com. In the meantime they have increased the hotel price. Again when I tried to contact them I have been put in queue for more than 10 minutes every time. But not connected.

I planned a trip with my son and my sister to our hometown in Manitoba, so in April I started to book our rooms. I knew there was a possibility that we may have to change the travel dates, so I made sure the rooms I booked would allow me to make changes without being charged. As predicted, I did have to make some changes, and did so at all 3 of the hotels I had booked, including the Comfort Inn and Suites (Choice Hotel) in Virden Manitoba. My travel dates had to change again, and this time I had to actually cancel the rooms, and it was no problem at all with the first 2 hotels, but when it came to Choice Hotels it was a big problem. I sent them an email explaining that my computer had a glitch and I had lost some of my emails, one being my confirmation # for the room I had booked with them.

For the last week I stayed in one of your Choice hotels, in Alachua, FL. First, let me start by saying that I had 2 of my daughters with me (one of which has severe asthma, the other has an 8 month old infant, who was also with us and WOULD have been crawling on the floor had I not been so disgusted when I first walked into the room). We traveled almost 1600 miles from Missouri, so by the time we got to the hotel, we were extremely tired and were hoping (and expecting) a clean and ready to crawl into bed. We were given anything but clean. There were beer cans and food all over the floor in the main room, the floors had not been vacuumed, there were no curtains in the window, nor had the beds been cleaned in a while based on their condition.

Recently I booked a hotel at Quality Inn through Choice privilege. It was the worst experience I ever had on vacation. The room smelled so bad and there was yelling and fighting right outside the hotel all night. The bathroom was not clean and had been used prior to our arrival. The toilet had urine all over it. There were multiple broken things in our room. I will never book with Choice Privilege again and I will make sure all of my friends, family and co-workers never stay with any Choice Hotels.

I tried making a reservation for a Thursday evening. I changed the date of arrival three times. When the confirmation came back it was for the day I made the reservation (Monday) with the nice little footnote that the reservation could not be cancelled, changed or refunded. This is a very "tricky" website that needs an update. To me it appears to be set up to trick an unsuspecting customer into paying for something they did not intend to reserve.

Choice Hotels Reservation and Privileges Membership is a SCAM... after nearly 2 years of wasting my time with these crooks, I give up. Their website is nearly impossible to use and they lie about the rates after you try to book, they mysteriously go up... and up. All the hotels are owned by independent and in most cases rude, impolite and foreign management who really hates Americans... IMO. And if you complain, both to the managers, and Choice Hotels... THEY SIMPLY BLACKBALL YOU FROM EVER STAYING AT THAT HOTEL AGAIN... PERIOD. IT IS A SCAM!!!

My roommate and myself stayed at the Rodeway Turf hotel this past Sunday and Monday. I must say I have been going there for the past 25 yrs and this is the worst stay we have had in all the times we stayed there. First thing was there was only one towel and wash cloth in the room, after calling and waiting at least 2 hrs, I had to go to the front desk and get them myself. Then there was a loud humming noise and the bathroom floor was vibrating, again I called and no one came. As we were leaving that night after waiting several hours the front desk person said that the maintenance man was probably asleep and it was probably the Jacuzzi from the floor below us.

I made a reservation at a Comfort Inn using the Choice Hotels website. Due to a glitch that I will never know, the website reserved two rooms instead of one. Even though it was their mistake, Choice Hotels customer service would not refund me the charge for the second room. They would only give me useless points. I will never give the Choice Hotels website access to my credit card again. They are not interested in goodwill toward the customer. It was small money but a very large principle called "trust". Reading all the reviews, it's clear that the website is set up to "fail" in favor of Choice Hotels. It's a scam. At some point, I hope someone starts a class action against them. I will join.

This hotel is THE COMFORT INN BARRIE ONT, CANADA. I am a Platinum Member for 7 yrs with Choice Hotels Rewards program. HORRIBLE! No bath essentials provided. When requested, they still did not provide. Got a Double bed instead of a Queen size and billed for the Queen. TV did not work. When front desk was informed, they said nothing could be done. After dining and dancing, returned to hotel around 1:20 am to hear the "Night Manager" arguing with a guest on our floor and when we passed them, she turned her attention to us and started to lecture on being loud and the other guest asked why she was picking on them now? "Night Manager" as she calls herself started to act psycho, literally. She phoned the police and told them we were chasing her and threatening to harm her and we would not leave the hotel when she asked us to. NEVER HAVE I SEEN OR BEEN IN THIS SITUATION IN MY LIFE.

I have been a Choice rewards member for years. My husband has a medical condition that we use a hotel near the hospital when he has appointments. The hotel has a special rate for medical patients. I went online to find out the phone number for the hotel. When I clicked on the number that I thought was the hotel, I was transferred to the Choice Hotels main line. Not only was it out of the country but the operator talked too fast that you could not understand her. I tried to tell her about the hospital special rate but she did not have a clue. She continue to tell me that the hotel was almost sold out and the only rooms left were the Suites which cause more than the regular rooms (the rooms were more expensive that you could get on their website).

I have been a Choice Privileges member for years. I have been accumulating points and decided to use them on an upcoming trip. I went online to the Choice website and chose my hotels and booking dates on Monday the 24th of April for dates in May. Two days later, I received an email asking me to rate my stay at one of the hotels. I immediately logged onto my account to see that the system changed my booking date to the input date and not the future date that I was going to stay in that town. I thought a quick call to member services would take care of the issue. I was wrong. I ended up on the phone for hours being passed from department to department with each telling me it was not their area. Example I started with customer service who transferred me to Choice Privileges Member Services who then transferred me to the Internet Customer Service who then transferred me to the place it started.

I booked 2 consecutive nights at a Quality Inn and a Comfort Inn during their April promotion. I booked one online and one over the phone. Somehow I ended up with two different accounts and I can only guess that the person on the phone set up a new account for me (spelled my last name incorrectly as well). So, when I went to book my free night's stay, as per the promotion, my points were in two different accounts.

We booked two rooms, two different dates... When I hit the book button, I received two different confirmation numbers for the same date. When I called to state the error, they told me that I cannot change the date on one of the rooms for the original date I put in the system. They told me that it is their policy! I told them it's not a cancellation but a change of date, which was their systems fault. Still nothing, they told me I would be charged for the room. WHAT A SCAM!!! DO NOT BOOK WITH CHOICE HOTELS!!!

My husband and I live in the Phoenix area and were attending a seminar in the North Valley. I decided it would be better if we got a room and stayed there instead of driving the 40+ miles back and forth so I went looking for a room. I booked 2 nights at $99 a night in a very basic hotel. I got an email right after and didn't review it. A week later I get an email about my stay and it says I booked 2 people, 2 nights, 2 rooms. WHAT?

I have been a diamond member for 10 years. As of April 15th I have switched to the Marriott program and here is why: 1. You can never get thru on customer service line within 15 minutes; 2. Very bad broken English speaking phone contacts ALWAYS; 3. Rooms are very bad and hotels have been going down hill; 4. Your status does not mean a thing with hotel, treated like I'm of the street; 5. Each motel is independently owned and operated so nothing is the same with each place; 6. Website is the worst ever; 7. Breakfast is one of the worst. The best advise I can give anyone is stay away from any Choice Hotel.

Choice Hotels negligence and or possibly fraudulent activity on my credit card. On Sunday April 9, 2017 I booked a room on the phone with Choice Hotels. The agent took my Visa credit card number and reserved a room at Comfort Suites Hotel. I received an email confirmation with all my information but under a different party's name. I called Choice Hotels immediately and informed them the wrong name (Douglas **) and the wrong membership number (**) was used for my reservation but charged to my VISA card. The agent assured me that Douglas ** did not have full access to my VISA card. He canceled the reservation. But, on Monday April 10th I received an email "Thanks for Joining Douglas! Enjoy the benefits. Hi Douglas #**. Create Online Profile."

Choice Hotels is nothing but a scam! We booked a room, the website changed the date. We ended up buying another room, because they would not change the date. If you want to throw your money away, go ahead and book with choice hotels!

I was told that if I stayed two nights before April 27th I would get a third free. Then when I called to access my third night they said it would take 72 hours to post the points. They did this so we were less likely to use the third night. Very inappropriate as I specifically asked if I was able to do this on the same vacation week with a definite yes as a response. I also had to change a second night reservation and was told I couldn't change it. And would be charged a noncancelation fee for the room. When I called "customer service" I was told they are all independently owned. UGH!!! Both of my experiences in Rodeway Inn and Quality Inn were awful. Being a member of this CHOICE meant nothing to them.

Do not book through this service. They booked me for the wrong weekend and I called within 15 minutes and they would not cancel or change the reservation to correct it. Customer service was non existent. Do not use!!

I have been staying at Clarion Hotel in Pueblo CO since the 23rd of March and paying weekly. Now all of the sudden the front desk tells me they will no longer rent weekly. This would be understandable if I had not already been double charged for last week (I'm disputing the charge with the bank) causing me great inconvenience, as well as a broken ac/heater, and housekeeping that only makes half the bed and leaves no towels or bags in the waste cans. There has been a new ac unit still in the box in the middle of the floor where it has been for two weeks. And to top it all off I had to get my own can of raid for the roach problem they have. I even complained to corporate customer service only to be told there is nothing they will do. Summary... This has been the worst hotel experience I have ever had from a national chain and will never stay with clarion or choice hotels ever again!

I had a Terrible experience at a Choice Hotel, and made 8 attempts over 2 weeks to get a resolution with Choice Hotel "customer service". Each time put on hold for average of 30 minutes. And each time I finally got to talk to a CS person I had to start over explaining the problem and was told to check back in 72 hours for resolution. I even tried emailing numerous times and NO reply. As a long time Choice Privileges Diamond Member I would have expected better Service. I will no longer stay with such a shabby company. And direct all my coworkers to do the same, As there are many other companies out there that truly appreciate our business.

Choice Hotels advertises on TV and on my phone calls with them that you receive a free night after two booked at regular priced stays. I have stayed 3 night during 2 separate stays, and this time am told I don't have enough points for any hotel stay. Points are never mentioned in their advertising. Their supervisor told me I couldn't get my free night because my stays were last year, and yet I just read under one of their websites that the stays (= points) are considered good and part of the promotion until Dec. 31, 2 years AFTER the year you earn the points. Today I had their employees telling me all sorts of creative lies as to why I could not collect on my free hotel night. I consider this fraud, and I wouldn't recommend Choice Hotels to anyone. There are plenty of other hotel chains that will not do such underhanded things.

This is the worst experience I have ever had when traveling. There was an error (double booked due to computer error). They will not refund my money and no cancellation! Apparently I'm not the only one. They put you on hold and never come back. Best thing to do is contact your bank and have them stop payment or refund the money to your acct. My bank did this. Don't use them.

I stayed 12 different times and only got 4400 points. They said they will not give me any more than that because none of my stays "qualified". Customer service was extremely rude and just kept talking over me. When I cut in he yelled at me and said "don't cut me off. I need to continue." This was one of the very worst customer service experiences I've ever had aND I don't mind telling everyone. They don't keep their information updated, they leave out half of the rules in their pamphlet and on the website address, then when you call customer service they yell at you. Don't even bother. You won't get your points anyway. Just call the hotel to MAke your reservation. You'll have better luck.

I have been a Choice hotels customer for years. Typically if I wanted to book a room, I would call the individual hotel, speak with someone on site, and book the appointment. I was always treated with respect and as a loyal customer. In my most recent attempt to do so, I was automatically directed to Central Reservations. This was a customer service NIGHTMARE. First, I spoke with a rep who pulled up the hotel which was advertised for 116 on the choice hotels website and 109 elsewhere, and she quoted me 220$ per night for the same room.

On the night of December 26, 2016 at approximately 6 pm Central Time I went to their website and tried making a reservation using your system for December 27, 2016 for Winchester KY. Immediately upon starting the reservation a countdown clock starting counting down from 15 minutes. I decided at that point to try and log in with my member number and try and get it on my Choice Privileges account so I wouldn't have to deal with it later. Well, I didn't remember my password and was going back and forth between the website and app trying to get into my account. I might have also checked what kind of AAA discount I could get.

I think that I am probably wasting my breath and time writing this note to you. I called last week to reserve a room in Marshall, Michigan. While I was speaking to a customer service rep she started to tell me about this fantastic deal that your company had going on and it was such a great deal. I really was not interested, but I was transferred to another person who was going to give me a rundown on this special. I listened, I do not like high pressure selling. I was then transferred to another person who went on about this deal and was told that I had to sign up now in order to get in on this program. I was very tired and went along with the deal.

Beware of the website and their customer service. They will not ever help you or honor you. It's cheaper to sign on and book a room as a lay person. I will never stay or use them ever again. I'm not getting into my problem that they somehow charged me 180.00 plus 24,000 points when you can get a room for 106 a night!!! They said I bought the points! I never would of done that! I have 133,000 points at a Marriott! They didn't want to keep a customer. Didn't care! I tried! They lied! Please be careful. Just be a lay person.

I was trying to book a hotel for the current date. I went through Trivago.com, which redirected me to the Choice motel.com site. I selected the hotel in Grand junction and their lowest cost option. What I didn't realize is that the website had repopulated the date range to 6 days in the future. The date is shown in very small font and is only listed as month/date, not showing the day of the week. In my opinion this is part of their design to commit consumer fraud. When you click on the pay button it does not review your reservation, which you can no longer see. So when I arrived at the hotel I was told I made a nonrefundable, nonchangeable reservation, and they were going to keep my money.

My husband & I were making reservations at the Quality Inn in Charleston, MO. We had sold our home and were making the plans for traveling to our new home. This city happened to be the approximate halfway point in our travels. I thought the online process went fine, but when I received the email confirmation, 2 rooms had been booked. I called the motel to cancel one of the rooms and was told that the room was already paid for and the reservation could not be canceled, changed, or refunded. I asked if I could change the date on the reservation and was told the same thing.

Don't waste your time. Corporate builds hotel, contracts them out to individual owners who can charge whatever they want. When there's a special event, they gouge your eyes out with ridiculous prices. Stayed 4 nights, 2 different weekends, 2 different places, & was told stay 2 nights, get a free one next visit. Still no free night. They'll BS YOU from customer service in the Philippines, and feed you a line of crap... This is what American is turning into. Buy a camper, stay at KOA, and you'll never stay at a hotel again.

Use extreme caution when booking online through Choice Hotels. I was searching hotels for my specific travel date and then a very discounted deal hotel appears, which did advertise it was not refundable. I click into it thinking oh that's a nice deal I guess I would buy this even though it's non-refundable because I knew I was going to be for sure staying in that area. Anyways once I clicked it, it had a countdown thing making it seem super limited like the deal was going to disappear if I didn't book right then and there, and so I quickly but still thoroughly overlooked everything and booked it.

I signed up for Choice International last night because they had a great rate on a hotel that we were looking to stay at next weekend so we could do some skiing in the Catskills in upstate NY. I made the reservation, entered payment, and when the confirmation page came up, the reservation date was not what I had expected it to be. After reading many reviews on this site later that evening it became evident that there is something really screwy with the Choice Hotels website and many people had the same issue where they attempted to make reservations but ended up with the wrong date. Whether it's intentional or a website glitch or simply poor design, is anyone's guess. I can't imagine what Choice Hotels would gain from purposely tricking customers into making reservations on the wrong date.

This is not a review of Choice hotels as they are independently owned. This complaint is directly pointed to the Choice Privilege Customer Service. I made a reservation for what I believed was two nights. Their system was going up and down so in the process I apparently booked one night. I could've simply booked the nights and paid $76 per night but reverted over to points to take advantage of the points I had. When I booked to reservation it said I had to pay $105 plus 6,000 points. Seemed to make sense considering it was $76 per night or $152 for two nights. I got the confirmation back but it showed 1 night. I thought this was an error because one night again was $76. No one would spend $105 plus 6,000 points for one night. Well my bad as I missed the changing of the dates as the system went down temporarily.

I booked online for a 4-night stay at a Comfort Inn in Houston. Unforeseen circumstances forced me to cancel my trip at the last second. When explaining this to the clerk as I was trying to cancel my reservation, she simply stated that I cannot have my money back, or credit for another stay. I was completely unaware that I had booked a non-refundable stay. Be very aware of the scamming that Choice Hotels does. Do not book online!!!

We went here for one night in room 103 (the first thing we noticed was a 22-round bullet out in the parking lot). The room smelled like cigarettes really strong then the closet door was not even installed. It was just sitting in front of the closet with no handle on it. The sink drain stopper was stuck in the stop position and wouldn't open, strands of hair on the sheets and the last straw was that the window had been forced open at some point and no longer locked. Since we were on the first floor we didn't feel safe. I then asked for a refund, since we only had the room for about 20 minutes, and the lady told me to call back in 3 days when the manager James would be available to do it for me. So there is no manager on staff the entire weekend

I stayed at the comfort suites in Kansas City MO and woke up with something biting me and found the room was full of bedbugs. So I took pics. and grab a cup and took them down to front desk and told them they have bugs and my body is all eat up. She said she would have man spray in that room. I will never stay there anymore.

I had reserved a room using part points and part money. I cancelled the reservation a few days before the arrival date. When I got my credit card they had charged my account for the money part of the stay. I called Choice Privileges and told them that I had cancelled the room and was informed that they had credited the points back to my account but I would be charged for the room because I had bought points for the stay. I told them to take off the points from my account and credit my credit card. Both people I spoke with were rude and hateful and said that was not an option, No more Choice Privileges for me.

We've stayed at Choice Hotels for some 270 nights this year and have spent more time on the phone with them than anyone else in our life. First of all, I don't think any of these people have stayed in any of their Choice or Sleep Inn motels. Or ever inspected them. Or care about more than collecting their franchise fees. (See, e.g. the Sleep Inn University Pkwy Sarasota TripAdvisor reviews). But their rewards program is a mess.

Choice Hotel online booking service is committing fraud. Several reviewers have had the same complaint. I booked my hotel online for Comfort Inn in Palo Alto, Ca. The dates were wrong, and I was charged for two rooms. I didn't realize that the date were changed in their (Choice) system automatically. As soon as I got my confirmation I called (10 minutes tops). I called the hotel first. The hotel stated that I would need to call Customer Affairs. Customer Affairs stated that I needed to contact the hotel. The hotel was willing to change the date and release one of the rooms for almost the same rate as having two rooms (a $20 saving).

Be very careful using website. The dates are pre populated and you can very easily book the wrong dates like I did... with no confirmation of what your transaction is after filling out your credit card information. The top of the page appears to be disconnected from the bottom. The top appears to be a mechanism for checking the availability of rooms on different dates. The bottom appears to be a mechanism to be where you would go to get the room.

In the morning I booked a room before I departed for a trip with my daughter to visit a college. We arrived at the hotel and the clerk did not have our reservation. I looked at the confirmation info. I printed and somehow the date was not correct. The hotel was clearly not even close to filled, it was not as nice as advertised. However, the clerk would not give me a room for the night despite the fact that the date of my booking was 2 weeks away. She told me to call Choice Privilege, which I did but they told me it was too late and no one was available and to call back.

Twice now I have tried to participate in their "Buy 2 nights, get 1 free" promotion. Both times, I did something wrong. I chalked the first time up to me not paying attention. This last time I paid closer attention when I booked my 3-night stay at a Quality Inn in Mission Valley, CA (San Diego). When I checked out I was told I had not earned the free night I expected. So today I called Choice Hotels' Customer Service, thinking they would make good on what I thought was a mistake. Nope. The Customer Service rep basically told me that I hadn't read the terms correctly. Honestly, I don't recall seeing clear terms that needed to be followed. They had a very large image touting the "Buy 2 nights, get 1 free" promotion. So I asked to speak with a manager. I was told I could, BUT the manager would say the same thing (so basically, don't bother).

The Choice Hotels points reward program has a "bait and switch" provision. The hotel is fine and the personnel is courteous. But the points rewards program is a scam. I tried to book a two day stay using my reward points. I clicked on the "24,000" point price. To my surprise the program kicked me out of "24,000" points and charged me 12,000 points plus $90 dollars "to buy additional points for my stay" using the credit card information stored in the system. I asked to be reimbursed and was told I will get back the 12,000 points and the points I "purchased" but not the $90 (By the way the price posted on the hotel website was $82). I tried to explain that I did not need to purchase points because I had more than enough in my account, but to no avail. This is a scam and Choice Hotels should be ashamed of it.

I booked a room using the 'Best Available' rate. I have done this for 20 years. When going through the 'book now' process nowhere did it say, 'This is a NON REFUNDABLE rate'. The cancellation policy was in fine print on the lower right. Since I have booked hundreds of rooms I did not review this cancellation policy. I NEVER book NON REFUNDABLE rates. It's not worth the saving of a few dollars. I am shocked that they are allowed to continue this practice. I have tried calling customer service. They called the hotel and they have refused to refund the charge. I think this is so deceptive. Other hotel chains it clearly states, 'This is a NON REFUNDABLE rate'. I think Choice has done this on purpose in order to deceive their guests. I will NEVER stay at another Choice Hotel again. Keeping my $87 is going to cost them thousands of dollars. Bad business practice and bad website.

PROBLEMS WITH RESERVATIONS: My wife and I take trips to the US several times a year. I myself travel several times a year to see relatives in other parts of Canada. We have always been pleased with the experience at Choice Hotels. We have always been pleased until we encountered a problem last night. We were going to book our room online at https://www.choicehotels.com. After entering the details – 1 room, two adults and the travel dates, we clicked on the “FIND HOTELS” button.

I went to log into my account for choice rewards and it said not a valid member. I made a new profile and reserved my room. I then get a message from my "other account I don't have". I called to combine both accounts and they can't? Rude people, hotels are not clean, rugs smell moldy. Myself and kids all had stuffy noses while in the hotel when we left we were fine. Something's not right. We stayed at 2 different hotels in different cities. I am definitely sticking with Wyndham rewards. I just thought I would try a different chain of hotels.

I made a reservation online. When the confirmation came back it had the wrong dates. I called the hotel and they said they couldn't change the dates and I had to call the call center. The call center said they couldn't change the dates and I should speak to their customer relations. After being on hold for an hour I hung up. Everyone told me how they couldn't fix my problem but no one told me how they could fix my problem. Worst customer service I've ever experienced.

Briefly, two examples. 1- lady at front fest uses my loyalty number and tells me my stat counts toward points. Later, I call in to use them and they said since they gave the room at a discounted rate (?) they could not give points. 2- I stay at a hotel three weeks and earn enough for one free night. I could go on and on. I will intentionally never use Choice ever again, even though they call me Platinum.

I spent 2 nights with my son there. On night one, I complained to the front desk that it smelled like someone was cooking meth a few rooms down from me. The clerk laughed and said "Only in the hotel business, huh?" The carpet was dirty, there were stains in the bathroom, the pool looked like a dirty hot tub and was only about 15x15' in size. The breakfast was an hour late and the clerk wasn't at the front desk when we tried to leave at 8 am. The clerk called me a liar when I called back about items we left in the room and of course the belongings we accidentally left behind were nowhere to be found. I travel regularly for business (150 nights a year) and this was my worst experience ever. I was a Diamond member with them but this was the last straw.

I book the room for a day of fun at Carowinds. We checked late on October 29. When we stepped off the elevator you could smell a strong musky smell. Our room was at the very end of the hallway in the corner. I open the door and it hit you in the face a very strong mold smell. It was late so switching rooms was out of the question. So we went to bed and with son having two nose bleeds. I looked around and took pictures. There was two places above door with dark mold and the door has mold on it. The light next to the door has mold on it as well. The bathroom had mold around tub and dark hair everywhere. The toilet wouldn't flush either. The covers had stains on them. For me to pay 120 a night for my stay that was ridiculous. I am very unhappy with my night stay. Also my son having nose bleeds from the mold should not have happened!!

I made 3 day reservation for points +$$. Called Choice before finalizing and asked if I need to cancel a day can I do it? "They" said ok before 6pm. Now receptionist at hotel (helpful for 40 minutes on phone for me with corporate) couldn't do at hotel. Corporate 3 times told us to call 888-770-6800... The same # we called to end up with them. Even supervisor told hotel employee she was being transferred. Even though she pointed that she was the supervisor, and why couldn't she as supervisor handle the call!! So no one would answer. So I suggest if you are stuck with Choice points to use... do 1 night at a time, 3 or 4 times etc. in more nights are planned but you could have to check out early as I did. I likely will go to other hotel chain (member at Choice since 2004).

Seeking refuge from the hurricane we checked into the Comfort Inn and Suites on 10/7/16 located on Al Henderson Blvd, in Savannah, GA. We were greeted with an ominous sign walking into the hotel explaining amongst other things that housekeeping and breakfast would be disbanded for the duration. The sign did clarify that basic food items would be available to guests.

The deception has cost the corporation and therefore the franchises. We have always thought we had great experiences with our stays. The "stay 2 nights, get one free" is total baloney. I feel bad for the people at the front desks who have to promote it. The 800 and 888 numbers can't "hear" you and cut you off. The fact that there is 72 hour wait before your stay is posted makes you not eligible for 3 days, so traveling across the country wouldn't make a free stay eligible. AND the whole thing is based on points. Also, all your stays don't get posted unless you correct them. Stayed 4 times, have something like 2500 points, eligible for nothing. So, they have lost my business. Tonight I went across the street to a Drury Hotel. Cheaper and much better service.

Choice Hotels however is a complete disgrace. Was promised my 3rd night would be free per their promotion and their agent who made the 3rd night reservation. He stated I had to call back 72 hours after my 2nd stay to change my reservation from my credit card to points. He assured me there would be no issues with this, so I went ahead and changed my flight to stay an extra day. When I called they informed me their agent was wrong and I would have to pay the full sum. After hours of back and forth they agreed to go back to their recording of the call and if they determined their agent had in fact misinformed me that they would credit my credit card. After not hearing back for 10 days I followed up, and despite the fact they agree their agent misinformed me, they still refused to credit my account. They finally agreed to provide me with half of what I paid. Total disgrace for a national chain who can't stand by their workers.

I was told if I stayed at 2 different Quality Inn's on 2 different visits I would receive another day free on my next visit (Choice reward). After checking into 2 different Quality Inns I tried to find out more about the free one night stay. I was told I could use my first stay and I asked why not and they only mentioned it wasn't done by Quality Inn. I disagreed with this response and explained that "I did stay at your hotel and that I was there 4 nights." He said "That didn't matter" and I asked "Even if I have been a long and loyal customer?" He said "None of that mattered."

I'm a self employed artist poor enough to qualify for Obamacare. I can't afford to do too many out of state shows right now but I have one that I've been doing in Portland for the last several years. Last year I ended up staying at the Comfort Inn in downtown Portland at the convention center for an event I vend at because I'd forgotten to make my usual reservation at the nearby Motel 6 in time. I had been pleased with my accommodations at the time and decided to stay there again this year.

I recently stayed at the Choice Hotel in Newport News,Va. The front desk staff was very friendly and helpful with suggestions for things to do in the area as well as supplying me with toilet paper and towels when needed. We were left with a small amount of toilet paper and tissues when the room was cleaned. The towel issue was my fault. I forgot to leave the used towels on the floor so they would know I wanted clean towels. Still frustrating. My biggest complaint is with the woman who was working the dining area for breakfast. This hotel does not have a bar or restaurant, they do offer a free breakfast until 9:30 on weekdays. I showed up at 9:15 and while I was making breakfast the woman was cleaning up the utensils and the food that was left over while working around me. Between the woman taking everything that was left and some of the other guests loading up plates to take on the go I was livid and decided to leave.

I was looking for a quick getaway with my family and searched the website for two specific categories, a pool and free breakfast. We didn't really care where we stayed as long as they had those two things. Well, Clarion hotel came up as an option for this. I should have done more research, but was so happy to see something not too pricey and with everything we needed. I booked it. One small popup came up that whole time telling me that you couldn't cancel because of how cheap it was. I thought against that, but there weren't any other options for a double room. Nothing else was showing up. So I selected that not thinking anything of it. I'm so excited about my find and tell my kids. They look into the hotel more, something I didn't think of doing in my excitement. Little did I know, the hotel pool IS OUTSIDE AND CLOSED.

I have a very bad experience when I called to make a reservation for a room at a Choice Hotel in south Carolina. I have a reservation at the Road Way hotel. After hanging up, I went online and check the reviews on this hotel, they were terrible. Right away I called Choice Hotels and told them to cancel my reservation I didn't want to stay in this hotel. They told me that I couldn't cancel and since they have taken my credit card information the room was already paid for. I ended up staying in a horrible hotel with roaches and dirty toilet. I will never use Choice Hotels again.

I reserved a Hotel for the Labor Day weekend and I used some of the points my husband has on his account (for whatever reason they don't enroll husbands and wives) and paid the balance with my Credit Card. Unfortunately something came up and we had to cancel our reservation, which I did in plenty of time, thinking they would put my points back on my account and credit the money back to my Credit Card which they did not. When the money did not show up on my credit card I called member services and they sent me around and around. Finally one woman said I had to talk to a different department and they would be able to authorize the money being put back on my credit card.

On 19 Aug 2016, my wife and I stopped at the COMFORT INN (CI), 1155 Fairville Blvd, SAINT JOHN, NB for an overnight stay. We arrived after 1800 and were told rooms were available. We noticed that there were a lot of dogs around the motel, and asked the Desk Clerk if the dogs were staying in the motel. She told me there was a Dog Show in Saint John. We were assigned Room 237 and moved all our overnight things to the room.

My dear friends from England are coming on Sept 27th for my husband's 60th birthday. I got them two rooms at my friend's house here in Reno to save them some money on a hotel. Well before I could tell them, they booked two rooms at the Quality Inn & Suites at 2050 Market Street, Reno, NV. They gave their credit card to get the Reservation. When I told them about staying with friends they called Booking.com to cancel the reservations and the quality INN and were told by both they were a special rate and could not get a refund. Well that was news to them, no one had mentioned anything about paying in advance for the whole stay and no cancellation policy? This is terrible business practice. It's over 30 days in advance, you can't tell me they won't rebook those rooms. I find it completely unfair to do this to them. And after looking at the website for Booking.com and the hotels there are many complaints saying the same thing.

PLEASE DO NOT USE THIS COMPANY TO BOOK A HOTEL. I booked a room for 2 nights at the Clarion Inn, Egg Harbour, NJ for September 30 through Oct. 2 - I called today more than a month away to cancel my reservation and I was told I would not be able to cancel my reservation because I chose a nonrefundable rate. Now, I have pulled my receipt and there is NOTHING about a nonrefundable rate on my receipt. So as advised by the hotel I called Choice Hotels. They informed me the same thing, so they send me to Customer Relations where I was hung up on, so I called again and finally after 27 mins of holding I spoke with someone in Customer Relations where she informs me that the only person that can approve the refund is the Hotel Manager.

We checked in at 4.30 pm and were told some rooms were cleaned. After checking 4 rooms we finally found one that was somewhat clean! The rooms had stains on the floor, dirty sink, green something growing in the refrigerator to the point it made us sick and had to leave room. Sheets had stains, pillows had stains, toilet seat broken and rocked, toilet ran all the time. Loose faucet in shower. Dirty towels. requested new towels and still dirty. The place was empty but it looked terrible. Said they had fired some in housekeeping. Second night came back in and still no clean towels! Coffee pot was growing mold! No condiments.

When I went to use the website for booking, although I searched for a refundable rate, it gave me a non-refundable rate, and I'm out $220 because I can't use the reservation. I called customer services multiple times to resolve this issue, and it seems that they blacklisted my number because although I called from my personal phone 10 minutes before I called on a separate line, the separate line was served while my personal phone number remained on hold for a long while after. I received the same line that despite there being a booking error, that there was nothing that they could do. I'm very disappointed with the service I've received, and will no longer be booking with any of the hotels that are part of the choice hotels group.

Hotel needed a lot of maintenance and housekeeping. All the windows in lobby have not been cleaned in years. Read a review about hallways not being vacuumed and they still were not vacuumed. Ice machines did not work. Shower curtain almost falling down. Sink faucets were old and corroded. Will not recommend this hotel to anyone. Even the knives for breakfast were cheap where it was hard to cut your waffle and I was afraid to eat the bacon. We stayed there on August 16, 2016.

I traveled to the Sleep Inn a Choice hotel in Marshall, MN for my aunt's funeral. I booked my room through my Sam's Club Travel and my credit card was billed immediately as I expected. When I arrived at the hotel I was required to give them a copy of my card for incidentals. Again not unexpected. On day of checkout I received a bill under my door with a 0.00 charge and all was well or so I thought until I got my credit card statement and the hotel had charged my card an additional $114.00.

I booked a hotel room for Sleep Inn in Amarillo, TX on the Choice Hotels website. I checked that I wanted ONE room. I went through the reservation process. The website showed that I only had one room. When my husband looked at our credit card statement he noticed a second charge from the hotel. When we pulled up our reservation it showed that we had two rooms.