CheapOair Reviews

So I paid for a ticket for $940 to fly to the Netherlands. When I arrived at the airport, I was told my booking was for different dates. I called hoping to get help from a CheapOair representative only to talk to several different foreign representatives. They told me they could re-book my flight but I would have to pay the difference between my original and the new one. Because I would have to leave that day, I knew it would be expensive and when I heard the cheapest ticket I could get was $2,300, I had no choice but to accept as my meeting would occur the next day. I asked several times if the cost I would be charged on my credit card would be $1,360 as that would be the difference between the two tickets. Every time I was told yes, so I agreed and he said he would purchase it.

So I booked a ticket, itinerary and everything was emailed. Thought great, 5 days later flight canceled and they've rebooked me another one, without authorization or anything. So I call the company... they will look into it. I ask for a refund, they say it's now a case of fraud on their behalf and to wait another 5-7 days. That was 17 November and still nothing is resolved.

I filed a refund request no. ** total amount 687$, for a flight Bey-London-Bey about 45 days ago on British airways thru cheapoair. Upon arrive late, at the desk of BA Beirut airport I was told that I had no booked reservation. After arguing for 10 minutes with a careless staff, I booked an urgent more expensive flight on air France, out of dismay to find later that my credit card was charged two times. One time 687$ which was accepted on hold, a 2nd time a 50$ charge that was declined, the reason maybe cheapoair blocked the booking, but still managed to collect 687$.

NOTE: I gave this experience 2 stars instead of 1 only because after the incident described here, I called CheapOAir back to register my complaint about their faulty web site, and the customer service rep listened very empathetically to my ordeal, and offered the opp to call him directly for a discount if I choose to try their service again. Very nice. Here's my story:

I made a reservation with Cheapoair to fly round trip on China Airlines between San Diego CA and Taipei, Taiwan. After I had paid for my flight, Cheapoair changed my flights to Taipei, telling me that I had to accept the change or else my trip might be canceled. I did not like the change because it added a 10-hour layover in Honolulu, but I accepted it. I got to San Diego airport 90 minutes before my departure time. My flight from San Diego to Honolulu was a China Airlines flight, operated by Hawaiian Airlines. The Hawaiian Airlines computer said that I had a reservation but no ticket number.

I was looking for a vacation and as the name says Cheapo Air had the best vacation price. I made my selection, filled all the information and credit information and then got bumped out of the purchase with a message telling me my time had run out. I tried again faster this time same message. I don't give up easily, this happened 6 times in a 2 day window. I phoned the help number on day one and was on hold for about 15 minutes then I finally spoke with a technician who quickly put me on hold again. The call was never picked up from the hold I was transferred to. The phone made a horrible noise and then hung up.

I booked two round trip tickets from JFK to Marrakech for my parents both of whom are 70+ and have medical issues. After purchasing the tickets I called them to make the seat reservations. I explained the situation to the agent that this is a special situation because of their age I would like for them to have sit together in seats that don't require them to climb over others to use a bathroom. The agent showed no empathy or understanding. I was brusquely told I must contact the airlines myself if I want better seats and there is nothing that they can do for me. After spending $ 4,000 + on their site and considering the age of my parents I expected some understating and assistance but received neither. I would not recommend anyone purchase from them.

Fees are outrageous for rebooking - not to mention the same fares advertised on their website or airline websites are conveniently "not available" for rebooking flights. Oh and every time they need to do something, they put you on hold a minimum of 10 minutes. 15 minutes to charge my card, 10 mins to look up flights, 10 mins to retrieve your booking credit, 10 more mins because you ask them to search other dates and when they come back they all of a sudden have a cheaper rate. Anyway I am pretty sure they take other calls when they put you on hold and also think they inflate the pricing for rebooking flights. Don't book with them - you can get the same price they publish direct with the airline!!!!!

So I called on December 1st, 2014 and Rafea (not sure if I spelled it correct) was the customer service representative that was assigned to me. I would like to start by saying that by far the worst customer service and by far the worst customer representative I have ever talked to or come across. I had called on my brother's behalf and wanted to know what is the process to CANCEL the ticket and get a full refund, which was not explained to me correctly. My brother is schedule to travel in January but due to family emergency he has to travel now and this was explained to the Rep and all I said was please explain me the process of cancellation and full refund of the ticket. To which he responded, “You can't cancel the ticket. We can give a credit for future.” To which I said, “Ok but I have insurance on this and this is a family emergency I need to cancel the ticket.”

We booked two singles from Durban to Johannesburg and were quoted £40 each way (inc taxes). But after we made the booking and received a receipt, we're charged £84 each way - over double. We wrote to complain but did not receive a response and so had to take the flight. It's not a massive amount of money, it's the principle. I highly recommend that you don't use this company, they are thieves.

Well first of all cry all night. I am retired mom and I made reservation with CheapOair on Nov 3, 2014 - paid to go from Philadelphia to San Juan Puerto Rico. Well I printed yesterday Dec 2, 2014. I saw that there an error - it was reverse from San Juan to Philadelphia. I email and no answer. So I called and how is it that they are charging me 200 dollars more and I paid insurance. I’m ok if I have to pay a fee of 50 but 200 - it’s like buying the ticket again. Mad and hurt at the same time. 285 X'mas present to CheapOair and then these guy from India really rude. Well this is my story.

My wife and I booked 2 sets of flights on Cheapoair.com. One set of flights was a really good deal in comparison to other websites. The Cheapoair fraud team contacted my wife stating that they suspected the credit card she used was being used by someone other than the owner & cancelled the good-priced tickets. Cheapoair bombarded my wife with emails & did not respond to a single one of her responses. It took over 4 phone calls from us to their American hotline which was actually either in India or the Philippines judging by the accents to verify whether the flights had been cancelled or are still in place. These calls cost us approximately US$40.

Now that the issue has been addressed by the company, I wanted to write about how I felt about it. Ram ** from Cheapoair contacted me to discuss the issue and was very humble and helpful. Despite my busy schedule, he tried to reach me multiple times and went above and beyond to resolve the issue. Though I did not get all the money back but he was able to refund me the tax money of around $675 (I had paid about $1500 for the cancellation charge).

I booked a one way flight to Texas. Basically everything went okay for that. The price was okay and the flight was all good. My complaint is that when I was on their website and made this reservation, there was this pop-up box that said "click here" for a $50 rebate on the reservation you made. Of course out of curiosity I clicked on it. Next thing I know I am answering a few questions and then told to call a number to find out how to go about getting the rebate. So when I called the number, I got some guy with very broken English trying to talk me into signing up for this program called "Great Fun" and that they would be charging me $1 to sign up and blah blah blah. But I could cancel this membership and still receive my rebate if I cancelled within 30 days (trial period).

I requested for a change of flight from Rome, Italy to Jacksonville, FL and paid $1,000.00 plus. I received the new schedule a day after but I have to spend overnight in New York with 14 hours layover. I called the customer support and asked for another flight schedule and I was told that I have to pay again if I am not happy with the new schedule. We just got back from the Philippines last night so I called their office and talk to several reps and was given me the same crap that I agreed by email on their proposed change. Anton was the last Cheapo rep that I spoke with and told me another schedule on return flight can be arrange if I will pay $ 600.00 plus for me and my wife to avoid staying overnight in New York. To be penalized once is bad enough but twice for the same schedule that I did not agree to begin with was uncivilized. It makes me wonder why the company is still in business. I will be flying again in the future and cheapOair is not cheap as the company claims it is. I cannot and will not recommend this company even to some people that I am not in agreement with.

Last spring I booked a trip to Italy for my friend and I. The flights cost more than $2,000. A few months later, my mother fell very ill and I had to delay my trip. CheapOAir assured me that for a fee per ticket, I could rebook my flight for the following spring so I paid a cancellation fee and moved my trip. However, once my mother was out of the hospital and I tried to book my flight, they told me that I did not have a credit. After calling over 50 times, chatting, emailing and being transferred to supervisors, they told me that Aeroflot was denying my tickets. SO I contacted Aeroflot (who had not even talked to CheapOAir and showed that my credit was ready for use). My trip came and went (I had to book flights through another company because CheapOAir just constantly ignored my requests).

My 82 year old Mom decided she wanted to go see her son and Grandkids for Christmas 2014. She looked online but was having trouble with her computer so called CheapO directly and spoke to "Kelly". They went over the itinerary several times, and my Mom expressed she did not want to take 4 flights to get from Bellingham Washington to Lewiston Idaho - the total trip time being 8 hr 22 min. (You can drive in that time frame, and have hours to spare.) After expressing this several times to "Kelly" she went ahead and booked the flight for my Mom. A few days later Mom prints out her itinerary and she's booked on the 4 flights 8 1/2 hour return ticket! It's now too late to cancel with the airline, and CheapO is being unhelpful! I have now been waiting on the phone for an hour and a half! No help for us! They said My Mom request the flight. We are waiting for copies of the call. We shall see!

CheapOair has made my life hell. One of the flights I was booked on, back from Qingdao in China was non-existent. Consequently, as a languages student from the UK, this meant I was left me stranded in a country I was unfamiliar with. Upon informing the staff about this issue, to put a long story short, they basically in a very 'shifty' manner blamed the problem on the Airline and some sort of 'mix-up', they were eager to hang up instead of making everything clear for me and providing a solution.

This site will rip you off! Physical evidence in hand and opened original confirmation email ready to send to support for customer service. Was told glitches don't happen but humans make errors all the time. Once again with evidence of everything they ask for was told "sorry, no refund." You're out $600.00 due to their mistake. You get what pay for. You want cheap, rude and disrespectful this is the site for you then.

I purchased Flight Insurance for a flight I booked through CHEAPOAIR and the name says it all. They wouldn't help me and would not accept the travel insurance I purchased because it's a scam, so don't do it. Take my advice. They gave me the runaround over and over until I got frustrated and told them I would NEVER book a flight with their service again. Enough Said.

The customer service is a trash. They don't even care what the customer is facing due to their unprofessional behavior. Charged me twice for a single ticket. When I contacted them, they took 2 days to reply back to my e-mail. Then they promised a refund between 7-14 days. It took 35 days for them to refund my balance. Again they credited my account with the amount and then, debited my account with a higher amount. Not recommended at all. They don't care about the passenger after the reservation is made.

Total incompetence, customer service dreadful. Didn't take money for 6 months but told me and confirmed in writing they had. Then they took it twice and denied it. I had to fight to get nearly £1000 back from them. They wouldn't give it back even though I had proof they charged me twice for the same flight. My bank refunded the money in the end as they had allowed a duplicate transaction. No help from Cheapo at all - book with these guys at your own risk. You may as well speak with a patronizing recorded message. They keep you on hold for 30 mins some times and then cut you off. Cannot tell you how stressful this experience has been. If I had more free time I would try and put them out of business to save anyone else the misery I have suffered.

I didn't read all these reviews. I regret. They tell me that my credit card doesn't work, so they call me, and tell me they have cancelled my flight. Well, Ok, I received a cancel confirmation by mail. So I book with another company but guess what? My account have been debited!! 200€!! And they pretend they will refund you but I never see 1€. I lose my money. I report a complaint to the police. SCAM! Never book with CheapOAir!!!!

I purchase 2 Separate trips at the same time. One for my husband and younger son for Thanksgiving and one for my older son to fly to Hawaii for Christmas (NEITHER ONE WAS CHEAP). I paid for the Insurance etc. and sent all the Info to my son, he needed to leave a couple days earlier than what I had booked for. (Their site says you have 4 hours to change your ticket.) I called right back and said I need to change it leaving Hawaii a few days sooner so he would not miss as much school. Not a big deal, they changed it and was only going to be charged an additional $57 which I could live with.

I would strongly advise anyone to stay away from this company. They will get you hooked with the cheap price only for them to give you the worst experience of your life later. They will change the time or day of your flight without your knowledge and tell you that you have a one day layover at your own expenses. I bought two tickets for the same destination and on the same day and time, a week later I got an email saying that the time on one of the tickets was changed. Simply put, stay far away from Cheapoair. The 50 or so buck discount is not at all worth it.

My husband and I had to fly to India due to a family emergency and booked a flight through cheapo airlines. We had a connecting flight through Canada and at no point did anyone from cheapo airlines tell us that I needed a transit visa. When we were getting on the flight, we were kicked off. Of course we call the agents of cheapo airlines and they were just the worst. Not helpful at all. The agent instantly was rude and did not give us any solutions AT ALL. We sat at the airport and subsequently called 5 others agents - 2 of who hung up and the remaining put us on hold for at least half an hour. The WORST customer service. Additionally, they absolutely refused to give us a refund - we got $0 dollars on a $1800 ticket. This is considering we had a family emergency and they absolutely did not help us at all. I would recommend you book your flight through another agent even if you have to pay a lot more. Good luck.

Cheapoair mislead you. They never advise you about the consequence of buy a non refundable ticket, if you do not read the long list of regulations and bull... I bought a ticket for $285.00 round trip to PR and I am not able to go and I tried to cancel it and get a credit for further date and they told that I have to pay $200 of penalty to American Airline for the cancellation and reissue of a new reservation or ticket. It is totally a rip off. You should buy the ticket directly with the airline not with all this bunch of supposedly low fare tickets. They should not be allow to sales tickets. Southwest has great prices and you can change them without any extra fee but are not refundable. Here, they are not refundable plus they charge $200, take it from the credit plus the difference in price. It is very sad. Disgusting. I do not mind about the penalty fee but the amount is not fair when they will send the ticket more expensive because it is holiday weekend (Thanksgiving). That is nonsense.

I booked a flight for my daughter's friend with Cheapoair. I scheduled it for the same day she was flying out which was 11/12/2014. When I scheduled it at the end it said 11/12 but when the email came up it said 11/19. I did not read the email well enough to see the date and when I took him to the airport on the 12th they said his flight was not that day. I had dropped him off and then had to go all the way back to get him because I could not get them to find him a flight. They stated he would have had to pay $440 instead of the original $169. This is so misleading and even if I would have seen the email there is nothing I could have done. Now I had to put him up in a hotel for an entire week while my daughter sits in Florida without him. This business should be put out of business. Oh, but thank you for the $10.00 you refunded me because you hung up on me, two times! I will never ever book with them again under any circumstances.

The billing lady I called was so rude and did not show any professionalism. I canceled a booking and had questions concerning the refund on the bookings. My concerns were valid because I was receiving mails of refunds in bits and pieces, which I don't understand considering the fact that I made the payments in whole. She kept talking over me, not listening to what I had to say. This company is ruining my holiday plans and it is so frustrating.

On Friday, August 29, 2014 I purchased a flight ticket with "Cheapoair" (appropriately named) for the wrong day. I needed a ticket for the current date, 8/29/14 and the purchased ticket was for the following Friday, 9/5/14. I immediately contacted their customer service department and told them what happened. The associate told me that since I called them immediately after making the purchase that my funds of $115.00 would immediately be returned and the reservation would be cancelled. Long story short, three months later, 6-8 phone calls with different customer service reps and extremely rude supervisors, I am still waiting for my promised refund.

After this went public, I FINALLY received the call I was waiting for. Last night I called the airline itself and the problem was resolved in a matter of 15 seconds. I let Cheapoair know I would be hesitant to do business with them again and again expressed my stress and anxiety caused by being neglected. They offered me a $100 coupon and apologies.

I booked a ticket to Brazil with CheapOair because it was the best price I could find. They made several major changes to my itinerary 3 times already (I travel in December). Awful wait times on the phone, poor service and lots of bad surprises await you if you buy from them.

I purchased a ticket from Cheapoair to fly overseas to see my 90+ year old mother well in advance of my travel date. I received an e-mail confirmation followed by another confirmation containing a booking number and an e-ticket number. For some reason I could never find my trip listed anywhere except on Cheapoair's website. I checked with the airline ~ no such booking found. I checked on "checkmytrip.com" ~ once again no such booking found. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. Be aware that Cheapoair's customer service (or lack of service) is out of India. If the agent you are speaking to doesn't like what you're saying, they put you on hold forever hoping you will hang up. Against my better judgement I took the chance of going to the airport on the scheduled departure date. At the check in counter I was advised that the booking number was bogus, did not exist. The airline's booking numbers are totally different to the one I was given. The e-ticket number also did not exist. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it.

I want a proof of the conversation with one of the CheapOair agent that I called on 11/2/14. Per my conversation, I did tell customer services guy I wanted a package/insurance that able to get refund back because my niece and nephew are not 100% sure to travel to Texas with their grandmother and father (**). Your agent told me yes he will take care of it and charged me extra more for both of them. I was okay with that charged because I was sure he understood my request. My concern, I wonder because I told him the price of ** is higher than ** then I will cancel within 24 hours and book with Expedia. Then he told me that he will match the price as **.

DO NOT BOOK WITH CHEAPOAIR.

I was booking flights to Austin for me and my wife. Found the flights we wanted, received the "your price is guaranteed" and filled out our info and CC information, hit "BOOK" and then got a "your price has changed" from $568 to $955. Please accept price change. I don't think so. This feels like a scam to me. Anyone else experienced this garbage?

I had initially booked airline tickets along with insurance for $1250. Unfortunately I had to reschedule the flight as I didn't have a visa for the country where I had a connecting flight. I rescheduled for which I was charged extra around $700. I had to reschedule again for a later date and I was charged again $700. I don't understand the point of having travel insurance. There should be some discount or help for the regular customers. I had to pay in total around $2500/person for it plus their additional $25 CheapOair charges on each txn. It is ridiculous.

I was so happy to find a really good fare on my tickets that I proceeded to book with Cheapoair online, without FIRST checking the ratings and other stories. It is the first time I used their service. Everything went fine, until I get an email saying the fraud prevention department needed to confirm some information, and to please call a toll-free number. I did as said, spoke to 3 different persons (all nice and polite), and finally gave up about 30 minutes of waiting. I logged into my online bank account and saw Cheapoair tried to charge my credit card. Called the bank, guy told me they handle inquiries from online ticket resellers every day and it might be because the address I gave was not 100% the same as the one in their files. I called again cheapoair and that time it was fast enough, I could speak to the right person, again, always polite and nice. The transaction was processed and I can see on my CC account a charge from the airline, and one from cheapoair (6$ for them). If they go through all that trouble to earn 6$, they have all my respect!

I noticed that they charged me separately to make up the difference between the actual ticket cost to me on the airline and the high number that they quoted me. I didn't notice it with the 24 hour required time in order to file a claim. I will never use them again. Their quote $498.50. USAir's online price $384.70. Direct charge from Cheapo $113.80.

I called twice to get quotes for making changes to my reservations. I called the third time and they never picked up my phone. When I used another cell phone to call, someone answered very quickly. So what's going on? Trying to avoid their customers? SUPER FRUSTRATING.

On 8/25/14 I booked a flight for an employee for a Monday - Thursday flight. When I got the confirmation, it was for a Friday through Monday flight. When I called to find out what happened, he told me that the "Flexible Dates" was visible. I had not checked that and had not noticed. It is the default position, so this must happen a lot. Anyway, after a lot of discussion I was forced to pay an additional $224 to get the ticket that I wanted. In my book, this is sneaky and borders on unethical.

Midway through booking a flight on Cheapoair I was directed to a page saying my credit card was not accepted and to try again later. Knowing my card was in fact working I booked directly through the airline for the same flight. Woke up this morning to charges Made from Cheapoair for flights that were never booked!!! I have called their customer service only to have someone ask me that they need my booking reference to look into the matter - how does this make any sense when I have made NO booking and this 'company' has gone out of their way to charge my credit card for no reason. I have contacted the bank to have them be aware of this charge which they are looking into as we speak. Have already spoken to my lawyer also who will be taking this matter further if not resolved. It's utterly disgraceful to try and conduct a business this way. I certainly hope someone will reply to the countless emails I have sent - or this post so this matter can be resolved without a fuss or further action.

Beyond disappointed - getting furious now at the lack of basic "support" from the support department. This whole crowd is based in India and NO ONE wants to take responsibility for anything. My wife has been trying for OVER A MONTH now with repeated phone calls to rearrange the booking times after one of the carriers cancelled a flight. We now have only 2 weeks left before the flight and we have got absolutely nowhere.

Issue was resolved.

This company charged my credit card $200 more for a flight than they were suppose to. Once they realized their error they said that I would receive a refund within 7-14 days. It has been 4 weeks and still no refund. When I call all they tell me is that it is in process. This is actually the second time that they have charged my credit card without authorization.

CheapOair charged me travel protection fee, although in my first email from them it states clearly that I declined it. Next day, another email was sent to me and travel protection fee was included in my booking. I never agreed to. They stole $278 from me and I tried many different ways to get it back without any luck. I would never buy tickets from CHEAPOAIR again and if you do, be aware that if they overcharge you, you will never get your money back.

I am so upset with this scandalous company, I booked a trip and within the allowed amount of time canceled my ticket and that was in July, this is Oct. They have refused my refund even though it states on the website within 4 hours free cancellation and then within 24 hours cancellation with a fee... My bank is saying that CheapoAir refuses my refund. I am so pissed off that is 1200 of loss. I want to do a class action lawsuit against them, as they are awful, terrible, horrible. I see that I'm not the only one that has been deceived by their lies.

I will sue Cheapoair.

I booked a flight based on my request for certain dates. They changed the dates on me (I have NEVER had this happen before booking online). When I discovered this discrepancy, they said they have to submit a request to American Airlines. I called them 4 more times to find out what happened. On the 4th call they said that AA declined our request to have the $200.00 fee per person waived. When I called AA they told me it was not them but CHEAPOAIR that declined that waiver. I am now figuring out how to get the correct dates of my initial request corrected! They have not been helpful at all. I would NEVER recommend to anyone to use CHEAPOAIR!!! They are a scam, if you ask me!!!

Booked a ticket with CheapOair.com on Saturday from Perth Australia to Sydney. Guess what? Got a call from their Credit Card Verification department, saying they need a verbal verification from me, and ask me to call them back from a landline number which according to their system is my number from my bank database. Hell, I didn't know I had a landline number since I moved into this place a year ago!! And they refused to issue me the ticket, because I can't verify my identity.

I purchased ticket. The dates changed upon clicking purchase. I was originals billed 391. Then they billed me 177 two times for who knows what reason. I called them to fix the dates, then they billed me 28$. I did not receive an email until the following day about my purchase and then the bill jumped to 745. I called them and they confirmed I will be refunded verbally and never sent me an email. I called my bank immediately to dispute the extra charge because I knew this would happen because they are based in ANOTHER COUNTRY, INDIA.

I have uses cheapoair twice in the past 3-4 months and experienced no previous problems. However within the last 4 days I used their service to book a flight from Perth Western Australia to Melbourne, Victoria, Australia. The booking was made and the fare cost has been deducted from my credit card. However there was no email confirmation that my booking was made. I have received no correspondence from cheapoair concerning my confirmed booking. I have checked their website to confirm my booking, nothing is listed. I have emailed their customer service online site on several occasions and have not received a response.

Separate, additional, unexplained charge of $50 on booking. Unresponsive to phone, email inquiries. Flights changed numerous times... am wondering if this trip will even happen! Steer clear of this website, company, etc.

This is the most disappointing customer service ever! I booked a flight with a customer service representative. He told me flights are booked - an email will follow. Well an hr later an email never followed. I called them! My flight wasn't booked. So now the ticket went from $1013 to $1230 and he asked if I would like to book it! Hell no, oh but he still charged me anyway. The only reason I noticed they had charged me even though I had said no was because I went into my spam mail and noticed the flight was booked. Yes, CheapOair is not cheap, it's a nightmare. Please don't ever book anything with this place.

I called Cheapoair a couple nights ago to reserve an international flight. The guy was polite and helped me for over an hour to finally book the flight. He emailed me an itinerary with the flight info, but not the flight confirmation. So I called back and some Indian guy told me I would get it in an hour or 2. At that time it was like 11pm. So I was up working till 1:45 a.m. which was past the 2 hour point, but yet no confirmation email. So I called again and now the different Indian guy is telling me the flight was not booked properly and that the rates have gone up $315. So I told him "That's not my problem. You guys screwed up, not me so fix it now." He kept me on the phone for like 30 min and I got really pissed and asked for the manager. Again they kept me on hold for like 20 min before the manager got on the phone.

There was a pretty good flight offer from DTW to STX. I went to book it. I got all the way through and when I pressed BOOK the price was about double. So of course I didn't go through with it. Minutes later a woman called and said she was from CHEAPOAIR, noticed I didn't book. I said yes, the price doubled. She said she could probably get me about that price. I held on and yes, she could, all she needed was my credit card number. I told her I wasn't comfortable giving that over the phone. She said oh, I have all your info, she rattled off my info. I said I understand that but you called me and if I can book online I will do it but I'm not giving you my card over the phone. She continued to rattled info. I hung up.

Slept in the airport, after the first delay, they bungled all flights, and the pre-paid car reservation (car rental had no cars left)! Had to rent a car as I walk at another place. Spent over 6 1/2 hours on the phone at fifteen times, Put on hold. Nobody but supervisors can speak English. And they are hard to wait for, THEY DON'T CARE, WANT FAST MONEY AND DON'T KNOW ANYTHING ABOUT THE TICKETS THEY SELL. It's not cheap either! Just call your airline.

I phoned Cheapoair to book the return ticket I required for my son. It was not available at the online price but the agent politely explained this was because it was not in real time whereas her screen was. We discussed a couple of fares. I agreed to her price that was competitive with other companies for the same flights. I paid and the e-ticket came back in around an hour. I have no complaints. Everything was professional. The agent also phoned me back in five mins to allow me to phone my son during the booking. The flights are for November and December this year. If there is a problem I would be surprised since we have valid BA airline tickets.

Spent over 4.5 hours trying to book a 2 day business trip from Portland to Seattle by air for 3 people. They reserved rooms in a hotel that had no rooms, something I eventually discovered. In rebooking they then cancelled the flights of one of the attendees. The quoted rate on the 2nd hotel was over $100 more per night per room than the online rate so they suggested I book it myself. Repeatedly left on hold to obnoxious music & ads. Two agents barely spoke English. Not going to use this company again.

I Booked a room and car for 2 nights with cheapo...The room on their website was $133 per night...It was the same on the Sheraton's site. My cc was charged $420.25...When I called cheapos billing I was told the quoted rate was $165 and the remaining $100 was tax. I received every other cheapo email but never a price confirmation that they now claim to have sent....As for the car, my reservation states I would be charged 184.75 for the car for 2 days.. My credit card was charged twice in the amount of $203.00. Unhappy and will not use cheapo again.

I purchased a flight and was wondering about the protection plan, so I called customer service. I was asking this lady about me being in the military and asked about if my commander didn't approve my leave, could I get a refund with the protection plan. She said, "well no, you have to have documentation saying it is an emergency in order to get refunded, if not then you cannot get your money back." So I said, "what is the protection plan for then." She got an attitude and was like, "Don't you think if we had it where a person buys a protection plan, then they would automatically try to get refunded." I said, "ma'am can I speak to someone higher than you or your boss."

At purchase I had spelled out my email address 5 times to the sales associate of the travel agency. Despite his confirmation he did not use my email address but my husband’s from whom I live in divorce in and who is a dangerous person for several known reasons! His email address is ** and to his address was sent my flight itinerary. I had it spelled out at our library here at Library Lane in Woodstock and so far that is ok, but why did the company not service me my flight itinerary to my mail box online? Is there another reason for me to worry?

When I first booked the flights for the dates I wanted to travel the site changed my dates. When I had to cancel that flight I was told that I would have to pay a $200.00 cancellation fee which was suppose to leave me with a $55.00 credit. When I tried to use my credit to book another flight I was given the run around and placed on hold several times, hours at a times and even hung up on. I will never do business with Cheapoair again and will warn all friends and family traveling to stay clear of Cheapoair. Very unfriendly and unprofessional.

If you use cheapoair.com after reading this review, you deserve what you get. DO. NOT. USE. CHEAPOAIR.COM. I'm waiting two billing cycles (2 months!!!) for a refund on two tickets which cheapoair (from now on referred to HorribleAir). What I find amazing is that we all know nothing takes two months to refund, ever. They'll holding my cash and all I can do is share this warning on every blog, review site, friend, and family I know. DO. NOT. USE. CHEAPOAIR.COM DO. NOT. USE. HORRIBLEAIR.

I requested some date to travel and without looking, paid for the ticket assuming that I would get the dates I want to fly. Cheapoair gave me a different return date and upon trying to check in realized that the flight was to be 4 days later. Called customer service and it would have cost me 2x more so I just hung up as I could bear that I got ripped off and now Cheapoair is trying to make more money instead of helping me. I have used many times Cheapoair but that's it. I will tell everyone not to use thieves who steal money.

I had to change a flight for my son, he had a round trip ticket I booked through cheapo. We changed the flight, I paid the fee. When my son got to the airport they had put his middle name first and my son could not board plane. I called to complain and they told me they would forward the call to customer service (that's who they are supposed to be) and the number was disconnected. When I called back they hung up on me!!! Best advice--AVOID!!!!!!!!!! !

My wife booked a flight with Cheapoair from Cincinnati to San Diego. Her flight was changed twice; the second change was a 12-hour layover! She called Cheapoair, they were not at all cooperative. They used delay tactics. She called them four times and every time, she was put on hold for two hours and still her case is not resolved.

My husband and I are senior citizens who have not had a vacation in 10 years. We booked plane tickets with cheapoair to attend a wedding in Cabo the weekend of October 23-27th. The airport was destroyed as well as the hotel we were to stay in for the wedding. The wedding has been cancelled due to the unsafe conditions in Cabo at this time. CheapOair agent said the flight was not cancelled and if I cancelled the flight I would not get a refund. I will never book with this group again. We are out nearly $1600 for a flight that will never happen. This is a disaster for us.

Unable to find outgoing and incoming flights with one airline I used Cheapoair to identify suitable airlines. I booked the wrong dates and decided to re-book the flights again with the correct dates. My debit card had exceeded the limit by now and hence would not transfer the funds. Almost within a minute I was called by the Cheapoair "desk" and was offered assistance. I was sold a 169.96 euro flight with Ryanair for 229.89 GBP! When I queried this later I was given excuses that Cheapoair was subject to the airlines and airports rates and taxes. I informed the person that minutes after receiving their (Cheapoair) confirmation, I downloaded Ryanair's flight itinerary confirming the price at 169.96 euros! I eventually got a 50 GBP refund but this still made a 169.96 euro flight cost 179.89 GBP. In essence I am fuming that personnel at the Cheapoair desk set a fictional price for flights! I will never use them again and will warn off everyone I can from using them.

While I was frustrated with the initial response, I appreciate Cheapoair's customer service and they did end up fighting for me to get my money back. My money was eventually refunded and I am now able to go with the organization to another country without Ebola outbreak. So thank you, particularly Renee at Cheapoair.

First flight with Cheapo (3/24/14) was cancelled due to poor health.... a cancellation fee of $50 was paid and I was told if the flight was rescheduled prior to 3/25/15 there would be a credit $194.00.... I attempted to reschedule for a 10/15/14 flight and was informed that no credit was available and the flight cost was $246.... I insisted but was told there was NO CREDIT DUE. Growing tired of arguing, I folded and made the reservation with Alaska Air directly.

I recently booked 2 r.t. flights to Denver thru Cheapo. I told my son and he immediately checked out the Frontier Airlines' site and the exact same flight/tickets were $25 less per ticket. That's a $50 saving. I emailed them right away and didn't hear back for several days. When I did hear back, they stated that they would not refund my $50 because I only had 24 hours from booking my flight to report the problem. I did report it within 24 hrs, they just chose not to respond to my email within that time. SCAM artists!! ! Never again!!!!!

This company is a scam. I will never use them again and will tell everyone I know they are a scam. Their system is set up for mistakes and their rules charge obscene amounts for mistakes. The Cheapoair system created a spelling mistake in my first name. Calling the company they stated after 24 hrs (it was 25 hrs at the time of the call) a fee of $200 is charged due to airline fee passed to them. They kept me on the line reducing the fee to $100 if I did it right there and then. This was outrageous!

Cheap O Air does not function. It simply does not work. I have been trying for months and made fifteen to twenty phone calls and spent hours trying to contact the company. I have been told my bookings would be sorted out between New Zealand and Brazil many times, but they are not dealt with. Despite the lower prices, I recommend that you do not make any reservations with this company. It does not function. I will never make any bookings with this company again.

Booked a Helicopter flight in Maui and never got the chance to fly because cheapoair wanted to steal our deposit of $460 and instead of just dealing with the problem, they blamed another vendor for the mistake they made. Now me and my wife have to wait on the return process which I hope gets sorted out in the next few days. "WISH US LUCK”. Word of advice, make sure that what you are paying for goes to what you are doing through this shady as ** Company! We are really disappointed being it was Our Honeymoon. I guess the world's not perfect, but for a company that relies on deposit first, you would hope to at least get a sorry than be ran around for over 3 hours.

My wife and I purchased a round trip ticket from China through Cheapoair. I get a phone call 12 at night from my daughter telling me she cannot board the airline to the US because her name on the ticket we bought has her name in reverse. I told those fools at cheapo that the Chinese use the last name first. Her passport , visa etc were all in order! Even their email to my wife is correct. They could have easy corrected the info but they cancelled my ticket and now I have to buy another round trip ticket. Now when I call them I just get the run around. I am furious !! I don't know what my phone bill will be to INDIA either.They are lucky they are not in the US!

On May 27th, 2014 I was booking travel through Cheapoair.com; I browsed hotels and did not notice that I selected a stay until I got the confirmation at 9:25 AM. I immediately called the company... I was told that there was no problem, it was going to be cancelled and I was not going to get a refund. They sent me an email confirmation at 9:35 AM stating that I was going to get a refund in 7 - 14 business days. I called them at the end of 14 business days because of course I had not received a refund. The billing department told me that it was a mistake and they were going to call AMEX directly. It is now 3 and a half months later and still no refund. I called them today and they claim that they won't refund the money because I disputed the charges through AMEX. Horrible customer service, rude. I was told by their customer service supervisor "to have my lawyer call them". I asked to speak to manager and I was told that there was no manager and the supervisor hang up the phone. It is just ridiculous that they are bluntly stealing people money & getting away with it.

I reserved 2 one way tickets to Thailand at a good price through Cheapoair only to have them cancel them with no reason. I contacted them to ask why and 3 days later they tell me that they were unable to charge my credit card. In the meantime (not able to wait 3 days for Cheapo's reply) I contacted Dial a flight and booked flights at a slightly higher price, albeit the day before my original choice as the seats were not available (which I suspect is why Cheapo cancelled my res). Cheapoair had my phone number and e-mail address, but chose not to contact me before cancelling. Dial a flight had no problem with the card and gave me great service. Cheapo by name and cheapo by nature, don't use this company.

I purchased a ticket in July through Cheapoair on Air China from Miami to China. I scheduled the return for Sunday, 26 OCT so I could give lectures in Miami on Tuesday, 28 OCT. Several days ago, Cheapoair told me China Air canceled the flight on 26 OCT and that I could return on 27 OCT. They then scheduled my return to New Orleans rather than Miami.

I purchased a ticket from cheapoair since February and they did not honor it and will not give me my money back. They are still giving me a runaround update.

Selected a flight from St Louis to Aruba and the listed price was $485.70 showing 4 tickets left at that price. When I selected the flight, put in all my info and hit BOOK I got a message that said the price had gone up $40.00. I thought that was still a good price so I accepted that price then I got another message saying the price had gone up again!!! Then my phone rang and it was a rep from Cheapoair and he told me that those tickets were no longer available and tried to get me to select another flight/different dates. We have a house rented for the dates I selected so I said no and said I would book my flight somewhere else and I thought what they were doing was illegal. I checked Cheapoair before I got on this website and the tickets that I tried to purchase are still listed with 4 tickets available at $485.70 per person??? They should be shut down!!!

Never Never Never use Cheapoair. My daughter made her reservations to Bolivia from San Diego last January. Her trip was scheduled for August 18, 2014. On August 17 she received her confirmation from Cheapoair. She arrived at the San Diego airport on the morning of the 18th and was informed when She was checking in that her flight from Miami to Bolivia did not even exist! She was booked on a non-existent flight or one that had been cancelled and they never informed her of this. She had to have her flights from Dallas to Bolivia rescheduled, she almost did not make her flight from San Diego to Dallas, and instead of flying directly to Bolivia as planned she had to fly to Peru and have a ten hour layover to catch a flight to Bolivia. Trying to contact Cheapoair is a nightmare. You are put on hold forever. I feel there must be one representative sitting at some desk in a warehouse putting customers on hold. They are a company that definitely should not be in business and please no one ever use them!

I booked a flight through them on American Airlines. I knew of American's ripoff $265 policy to change flights so I paid an extra $17 for insurance on Cheapo that was supposed to let you change flights within 24 hours of your original flight at no charge. I was delayed and forced to take a later flight. I was informed by Cheapo's "customer service" that I would be charged the American $265 fee. When I replied that was why I bought the cancellation insurance, I was told that only applied to emergencies.

When purchasing my ticket online, I was forced to purchase a protection fee $22.74 - it covers NOTHING! The information regarding the fee was vague. I called today to make changes to my flight, BAMB $200.00 from a guy in INDIA! My travel date is over a month away maybe 25.00 bucks to make a change but $200.00 - REALLY. I want a refund and I'm told NO, just like that so from Cheat O air you get nothing! All I wanted to do was push my date back 2 days. If you are looking for customer service you will get NONE! Now searching online, I see hundreds of complaints, OMG! I will make sure to tell everyone I know NEVER do business with this overseas company!

My husband and I have been working on getting a refund from a flight that was cancelled in December due to the ice storm in Toronto. I went to re-book in July (thinking I had a credit with Porter Airlines as that is what I was told by CheapoAir after months of fighting with them!) but was told by Porter that I did not have a credit with them. I emailed CheapoAir and was told via email that they would check into it with their billing department. Several emails later, they just quit emailing me back.

This company shows misleading info and may charge much more. You should watch carefully (esp. flight dates) when you book flight tickets with this company. I bought three tickets from MSP to BOS from this site today. When I entered the dates of the flights I wanted (leaving on Nov. 24 and coming back on Nov. 29), the returned first item was very cheap but actually was of alternative flights on different dates that didn't specify (I didn't chose flexible dates) while the remaining were the flights of the dates I specified. There was a small sentence for the first one saying it was for alternative flights. I didn't pay attention to that sentence and didn't check the dates (I just checked the flight times) since the site said that there were only 4 tickets left and I felt that I should book the tickets as soon as possible before they were gone. Thus I bought 3 tickets of the dates I didn't ask for. The bought flight dates were on the same day (wired): leaving MSP in the morning on Nov. 26 and coming back in the evening on Nov. 26 too.

My friend, **, booked a flight for me from Santa Barbara, CA, to Minneapolis, MN. It was booked from Nov 8-18. When I received my email confirmation, they had changed the return flight so that I had a 23 hour layover in Denver! It said because the reservation had been changed, I had 4 hours to call and change it. I did NOT book this flight with the 23 hour layover! I called Cheapoair and was told they could change my flight for an additional $84, so I chose to cancel my flight completely and rebook through another service. "Jonathan" cancelled my reservation and I was then told it would take 7-14 days for my friends card to be credited! To make matters worse, the confirmation email I received yesterday, said the refund was made for only $24! The cost of the flight was $274!

I recently booked a ticket with my to-be two year old son with the lap seat option. I had to call to add those information. The agent told me because my son will turn 2 in the middle of the trip, he needs to pay a child price. And the child price with 25% discount ($1,088) is more expensive than my 100% as an adult ($1,059). IS THIS A DISCOUNT??? ? The Agent said because the price is quoted 23 hours apart and blablabla. But I immediately checked the online availability again and again today, it still shows $1,059 each even if I book two tickets. This dishonest and tricky practice to take advantage of special situation like this is immoral. I used to like this website a lot but now it's not on my list any more. I rather to pay more using other website. Cheap but tricky is not the way to go!

Checked flights on their website and the total cost for 2 people was given at £155 but after the payment had been processed the total was £321.23. Immediately rang the premium rate telephone line to cancel and luckily this was answered within 2 minutes. Had to tell the operator several times to stop the sales chat (bunking up the cost of the call) had a confirmation email 30 minutes later but have today received an email saying the refund will be £42.31. Have replied and threatened legal action if refund is not for total amount - watch this space. Will make sure I tell everyone I know not to touch this company.

I book my flight to PR to depart on Sat. and come back on Mon. because my dad have cancer and was very sick and me and my son want to see him for last time and the system put the flight for depart Mon. morning and come back Monday afternoon. I call to change the flight and I have to paid $400 to change the flight for next weekend because the flight was oversold. 2 days later, my dad pass away and me and my son can't see him for last time alive. I travel 2 time w/ Expedia and never have any kind of **-oair like this. Thanks so much ** to make me miss see my dad and my son grandpa and say I love you for last time. The funny part is, in May, way back to Texas in PR more than 10 people was complaining for same situation and any buy the flight insurance, so if you don't buy the flight insurance, be prepare to paid a lot of money because **-oair gonna mess up for sure your flight... Thanks so much **-oair.

After carefully entering all the correct data for dates, flights, and times of flights for the advertised price of the flight, I entered my payment details, pushed the book this flight button, what came up was a different date for my return flight? They had me booked too on a return flight 3 hours after I had arrived at my destination? When I called, the customer service representative in India told me for another $100, he could give me back my original booking date and time. He could not explain why the website had changed my dates? I asked for and received a refund cancellation.

Bought a ticket two months ago. This morning, I received an email - told me that my flight has been canceled. After discussion, they only accept change my flight to another date, which I only want to change flight time not the date. After I request reimburse for the date change, they start to transfer my phone to another agent. And the second agent has no clue why I transfer to him and he need to start over the process. After I explained my situation, he told me he need to transfer me to another agent to help me. And I wait about 20 mins and no one answer the phone. This is the worst service I had ever have online. Please don't buy any ticket from this website!!!!!!

They are a major rip off! I paid the $50 cancellation fee. They are making the new price 3 times as much, plus a $200 change fee. It would cost me 3 times more to use CheapOair than to buy a brand new ticket through working with an airline directly or another service!!! Beyond rip off!!!

In the end of July we purchased 2 tickets to Nanning, China. Until last week I thought everything was fine. Until I applied for visas and noticed they had booked me to city called Nanjing. I immediately called customer service and was told it was too late to cancel or change the tickets. I didn't care because it was their fault the tickets were wrong. That didn't matter, they took no responsibility because I authorized the purchase. The very polite booking agent said she would help me. After 1 1/2 hours on the phone I was told I could get the right tickets for around $1500 more over the $2900 I already paid. I need time to think it over, but was told I had to decide then whether to take the tickets or lose the $2900.

This is the worst company to ever book a flight with. TERRIBLE CUSTOMER SERVICE! They cancelled my flight and left me on the phone for 4 consequent days just trying to reach them. They repeatedly kept hanging up the phone, and at the end they told me they can’t do anything or help me, but they told me that they are gonna refund the ticket and they STILL haven't done that. I urge you all not to book a flight with this company.

They charged me lot of money and later they changed the flight timings. I have to wait whole night to get connection flight and their response is very very bad. They just charge money and once they get money from you, they play like anything.

Well, I have received my money back.

I booked 10 flights from Glasgow to Orlando, paid for the tickets and thought all was finalised. When I checked with the Operator some days later they had no record of my booking. When I contacted Cheapoair they told me that the Operator had removed the flights and that they were no longer available at the price I paid and that I would have to pay an additional 600 per ticket. I protested and in the space of a 30 minute conversation the price came down to an extra 200 per ticket. I became very suspicious and asked for a full refund and was told I could have one but it would take 30 days to clear. Cheapoair knew full well I was traveling in less than a week and probably assumed I could not afford to pay twice for ten tickets. However, I insisted on a refund and actually was paid in 4 days. I since found out from the operator that Cheapoair had themselves moved the flights to a sister company giving the appearance that they were no longer available when in actual fact they were. I think this is a deliberate tactic to put customers under pressure and push the price of the flights up. I strongly recommend that you do not do business with this company.

We found Amazing Rates to the Bahamas from the SW part of the US; $324 RT so we grabbed them. It has been a very interesting time to say the least. The first wrinkle was the flights changed from 10:30 pm to 12:45 am which was fine but whoever had made the change failed to look at the days correctly and gave us a 17-hour layover in Miami.

I had to book 7 international flights and after I thought I could relax and all the flights were set, I reviewed my receipts and every one was higher than what was quoted to me over the phone. Who knows what the taxes and fees section of the invoice is, but they are outrageously high. Every ticket was over what I told the agent I could afford. One of the invoices had an, "post fare" fee - what is that? That's a, "we have your credit card, so we can screw you now" fee? I fought all of those fees and they refunded them and I cancelled my flights and was outraged at their tactics, so outraged that I would not accept anything less than a full refund so the total was $0 to CheapOair. They can get good prices and ALL the agents are working those fees up to get a bigger commission - push them down - barter - offer them less. You can frequently get it.

My wife and I traveled to Japan and would then book our ticket onto Singapore. Because we were not at our home when we booked the ticket, cheapoair could not verify our payment. As a result of not being told why the card was not verified, we missed our flight, had to stay in a hotel another day and booked on "Scoot " airline which I never heard of. We were then charged a 50,000 yen over baggage fee when we got to the counter. The agent who booked our flight did not even tell me what airline it was so I wasn't able to read their weight limits until that very morning because cheapoair finally verified my payment in the wee hours of the morning. I will continue to use this company again, but this one cost me a mini fortune! I hope no one EVER has to endure such pain as my wife and I did with this company...

Should have researched the internet before using this company. After many LOOOONG phone calls! Had to cancel my debit card after looking at my bank account. Numerous efforts by CHEAPOAIR attempting to charge my account. Now I must wait for a new debit card to be sent to a foreign country from the USA before I can continue my travels. Had to pay my bank for express mailing service also. Wish I knew how to get this company shut down!

I scheduled our flight in March of 2014 for August 2014. Circumstances changed and we needed to return a few days early, and was told that the cost would almost equal buying new tickets, just to return early. Now we are faced with losing the total cost of our flight and lose $954.00 for just a few days change. From now on Cheapoflights will NEVER get my business, and as a Nuclear Technician that travels 9 months out of the year, I will spread the word of this to all my fellow workers.

DON’T EVER BOOK WITH CHEAPOAIR.COM! IT’S A SCAM!! On August 8th, I was trying to book a round-trip flight ticket from Shanghai, China to Reykjavik, Iceland for an engineer in our company on CheapOair.com. Every time after I filled in my payment information and was trying to submit my order, the price went up from $2,000 to $3,000, sometimes $2,500 (in which cases I accepted the offer and tried to proceed, but again, the system declined and the price went up again to $3,000).

Please think twice before using CheapOAir. I thought my booking was set in stone. They charged my credit card without the tickets being confirmed! Now I had to wait for the funds to be returned to my account and I cannot book with Priceline because I'm still waiting for 4 thousand dollars to be refunded. CheapOAir seems like their system is gaming the consumer. I booked for a cheaper price and even confirmed the dates. But the next day they told me the flight is changed and no longer available and they are blaming the airline, but clearly they wanted me to pay more for the new flight!!! SCAMMERS!! Stay away from them and use another service! Google sucks now because their flight search listed cheapoair as the default booking service.

IT was my big mistake choosing Cheapoair. After paying the ticket, I had a trouble with a seat on one flight that I have booked. I called their C service. They made me pay extra fee for asking for a seat which I did not understand why?? Unfortunately, I did pay and they did not assign a seat. I had to call the airlines that I am flying with and they assigned a seat for me. I recommend that you choose any other companies instead of this company.

DO NOT BOOK WITH THIS COMPANY. My fiancé and I booked flights worth $2500.00. The first woman spelt my name wrong, took my credit card details but didn't take my billing details so the booking cancelled. The second woman overcharged me by $200 and then didn't send me a confirmation email. While I was speaking this second woman, the FIRST woman I spoke to called me on another line and told me that the second woman couldn't make another booking because she has already taken the payment. I had no idea who was right and who was wrong and they were from the same department!!

I made the mistake of booking a flight at the wrong date last night. I realized my mistake this afternoon, and called to change the flight. No flights within a reasonable price were available, and I was advised to cancel my reservation, so I did. I was charged a cancellation fee, and taxes were non-refundable, totaling over $50 for nothing. This all took place within 15 hours of booking the flight. Unfortunately, this is the company policy. I think it's a way to scam money.

Watch out for hidden costs. I bought a room for 5 nights in Las Vegas in July. Little did I know that when I checked out there was a $20.16 Resort Fee added for every day! There was nothing in the reservations or confirmations. They tried to tell me everyone charges a resort fee - a LIE! Good luck if you can understand their consumer department in India.

We had plane tickets to travel to Israel July 31, 2014 with our family of 6 on Aeroflot airlines. For the past two weeks prior to our departure, we tried to reschedule or cancel our trip due to war between Israel and Hamas in Gaza. When I spoke to an Aeroflot agent at the airport, I was told that we had authorization to cancel our trip without penalty. However, the airline agent told me that we needed to go though our booking agent to get the refund. Cheapoair denied our request, saying that Aeroflot denied our request. Not true.

So I finally heard from Cheapoair and to their credit they managed to get me on a flight which is actually direct instead of with a stopover at all which is fantastic...they have absolutely assured me that my flights are now confirmed so I don't need to worry about any last minutes changes..I also have a private e-mail address which I can write to should anything crop up which I am really hoping won't.To this end they have been very helpful but I could have don't without the stress - nice to have it resolved so I can look forward to my trip.

On July 18, 2014, I bought a ticket Montreal-Paris for July 29, 8:55 PM and return on August 2, 12:25 PM with Air Transat. At Montreal airport, the Air Transat employee told me that my name is not on the flight of 8:55 PM but it is on the 10:15 PM one. The nice guy made the change. I can take the earliest one. The problems started when I was coming back. I arrived to Paris Airport early at 9 Am, went to check in. The employee told me that my name was on the flight of 8 AM and I missed it. I went to Air Transat airport office. They retrieve my booking from the beginning and informed me that the original flight schedule is 10:15 PM and return at 8 AM, and there was no changes on the flight schedule, so the conclusion is that CheapOair never respect the booking schedule. I tried to contact CheapOair. They put me on hold for a long time - it was exhausting. Finally Air Transat change my ticket to Toronto with €120 fees and $400 for another ticket Toronto-Montreal. I will not recommend CheapOair services to anyone. I recommend to sue them. Please let me know if someone is interested to do so, we can make a commune action.

Before I write this report, I've been searching through internet about this Company (Cheapoair). There are hundreds complaints about schedule change from Cheapoair. It is the time to stop them. Here are the stories.

On Monday, July 28, 2014, I purchased one adult round-trip ticket. Today, Tuesday, July 29, I called CheapOair.com to change one leg of my fare because it would not have worked for me to get transportation. I was told it would cost me an $85.00 fee, which I agreed to. Anyway, I just realized that my ticket not only ended up with $85.00 fee, but my base round-trip ticket which was originally $332.20 (including tax) is now $452.20, in addition to $50.00 in "Post Booking Charges." I was not expecting and was not told about an additional $170.00 in costs/fees. I even paid for the Travel Protection Fee, which is useless unless there is an illness, which is the only way you can possibly cancel the ticket. To go from $352.96 to $522.96 without being told is not acceptable! Buyer Beware if you plan to use this website. I am also on hold with the airline I am flying on because their website shows a double charge for one fare... What a mess! Go directly through the airline you want to fly or a travel agent if you need more research done.

Don't expect a refund. If you die someone might get your money back. Anything short of that, don't count on it. Not only do they charge you almost all of the price of the ticket to refund you the money they charge you an extra $50 on top of that so it comes out to you having to pay money in order to cancel your flight. Complete rip off. I will be writing negative reviews on every review site I can find.

I tried to book a flight to Mexico online. When I was waiting for the confirmation, the computer froze. I call the customer service and they told me that the flight was never reserved and that I was not going to get charged. When I told them the price, the guy told me that the price was no valid anymore and he told me it was 200 dollars more $1000 so I told the guy I was going to book somewhere else. Now I got my statement and there's a charge for cheapoair. I call them and the guy told me there was no refund. After I explain to him what happen, I ask to speak to his supervisor and he told me that I could get credit for the next time I travel. I demand it my money back and he told me he was going to file with the airlines and it was going to take a few week, more like never. Beware, do not use them. They are a scam. Try to use some other sites that are we'll know and read the reviews.

On July 27th 2014, I called Cheapoair and purchased two tickets for my daughter and wife departure August 4th and return August 10th. Agent confirmed the dates and we completed the transaction, expecting the itinerary coming to me via email, a day past and I did not receive the itinerary and I contacted them, the agent claimed the error on some kind of electronic issue, I provided them alternative email address.

I booked a flight from Hawaii to Australia last week. I received a confirmation number. I did not check my email but the company sent me an email on the 23 of July stating that the flight that I booked through them did not meet the time required to change on my connection. And please call. I did not respond since I had not seen the email. On the 28 they sent me another email to say my reservation had been cancelled. When I called it was explained why they cancelled. Kasen worked hard to find me another flight, but the other flight would not work. The tickets were never charged on my credit card. He was very understanding and worked hard to find another flight.

Cheapoair might be OK if you absolutely change nothing after making a reservation. We booked an international flight consisting of 3 legs. On the outbound flight one of the legs was deleted after booking by a computer glitch according to Cheapoair. After several hours on the phone they booked us on a different airline requiring a 1 day layover and the expense of a hotel. We had to change one leg of the return flight by a day. The airline would have made the change for $100 per ticked but since we booked with Cheopoair the cost was $600 per ticket. We booked a hotel with Cheopoair and with the change in flight we had to cancel one night. No refund. All changes were made more than 3 weeks before our flight. So they were not Cheap.

I purchased 3 tickets in good faith. After a death in my husband's family, we had to cancel the trip. CheapOair gave us the runaround. I have traveled for years and used Priceline and other agents and the experience was great. The cost of rescheduling or canceling kept changing. Requests to speak to a supervisor were the worst. They take your information and say you will be called back and to this day, after a total of 4 attempts, no one has ever called. Worst experience ever. I will never use this service and I don't suggest anyone uses them either. I ended up paying an additional $595 on top of the $852 per ticket to extend the tickets. The other option was to get $50 back!!!!!! Caribbean Airlines and CheapOair are both rip-offs.

Our flight was interrupted by illness 3/1/14, my children had ear infections, I postponed through Cheap-o-air as directed. They were suppose to CHANGE my 4 original United tickets for a fee of $800 that would be refunded within a week. My credit card was charged 3/1/14 for the full $800 they "required" to CHANGE my tickets. In reality Cheap-o-air only CHANGED 1 ticket and RE-ISSUED the other 3. United only recognized the one ticket change and has credited that $200. All of this information has unfolded in countless hours of being placed on hold and now 5 months later by Cheap-o-air personal. It is now 7-28-14 I haven't received my $600 due from Cheap-o-air. They have kept my money and I believe them to be a big scam company. NEVER NEVER USE THIS COMPANY.

I booked an international flight with them. I chose to pay a bit extra to get a direct flight since the flight was around 20 hours long. But then they suddenly told me that the schedule was changed, and I had to take a 6 hour transit! What's more is that they told me that 5 DAYS BEFORE the departure date! It was a business trip so I e-mailed them on the day and also called them after waiting on the line for more than 10 hours in total! They never came back to me! What the ** is wrong with them!? I repeat, DO NOT USE CHEAPOAIR - THEY ARE A SCAM!!

I bought airline insurance for a ticket for $20. I cancelled my ticket and was charged $50 extra?!? I should have read the fine print, but GOOD companies don't do this. It only took me 2.5 hours on the phone to make a cancellation. I wish I could give a null star out of 5 rating. As Eric Cartman says, "Screw you guys. I am going home!" I will make sure to give negative reviews to all of the people I know who ask for travel advice! And kudos to you for exporting your answering service to India. I'm glad you are supporting our broke economy!

After booking a flight in May, within 24 hours, I discovered a flight that was $400 cheaper. As Cheapoair advertises "Best Price Guarantee," I emailed them thinking it would be an easy reconciliation as I followed all the rules. It has been almost three months and I have not heard a peep. No follow up email or anything. Not only that but when I called the next day (after booking my original flight) to see if I could resolve over the phone, not only was the agent rude but he verbally told me, "There is nothing I can do," and would not let me speak to a manager. False advertising and the worst customer service I have ever encountered. I will tell everyone I know never to use Cheapoair! THIS COMPANY IS A SCAM, DO NOT USE!

I have booked with this company before for flights to India. Any changes you make with them will cost you an arm and a leg as the saying goes. I booked travelers insurance this time, as they advise in case you have to cancel. Well I had to cancel due to medical reasons. However, their insurance didn't cover it as my medical problem was pre-existing. So beware of this for anyone else of this.. not sure what else you have to read with a fine tooth comb! Anyhow they assured me they would give me credit of the ticket as long as traveled the same route within the year and a $300 fine..

My son-in-law booked a flight from Japan to Dallas for his wife and 5 year old son. Only to be informed that ticket they paid for were not available. This was the night before the flight. Yet the tickets were charged twice. They are fighting for a full refund. This a family that needs help recovering the monies. As we all know that our military are paid so very little, and the cost of living in Japan is high. Shame on you, Cheapoair. I will spread the word on Facebook.

Cheapoair sold me International flight for 3 family members that was not booked on all the connections and we end up paying over $1000 to buy tickets in the one of the connecting flights in order to catch my next flight. I called but was given a lip service and was told they will check with the other airline why they couldn't find my ticket. I found out that it was all cheapoair mistake because they failed to issue (buy) the tickets for one leg of the flight. I also found out that they are not member of www.asta.org which is a big red flag. But I will file a complaint with www.bbb.org and will dispute the charge with my credit card company as well. Just Avoid at all cost and dispute the charge with your credit card company; they will fight and win in your behalf.

I was sent several emails informing me that our flight schedule had changed and I was to contact Cheapoair for details and to arrange alternative arrangements. I sent them 14 emails, called them 8 times and tried to live chat 6 times over 3 weeks. I received no reply from emails, no answer on the phone, was hung up on after my 2nd question on every live chat. The airline has refunded Cheapoair part of my money but Cheapoair has NOT refunded me. Avoid this company at all costs.

I booked a car reservation on Cheapoair. I thought that I was booking directly with enterprise rental. I guess I should have realized when they wanted my credit card number to charge me a $15.00 fee that I should have run away. After they charged me $15.00, the rate is no longer cheaper than just going to the enterprise website. In fact it is $15.00 more expensive. Plus they charge your credit card when you make the reservation for the total fee of the car. I'm glad I cancelled even though I lost $15.00!

I got on this website shortly after I had booked my flight with CheapOair and I was scared to death afterward. There were so many horrible reviews. And I had no reason to worry. Most of the reviews I've read are the booker's faults. So of course, it's gonna make the trip difficult. And yes, pricing varies. They don't always offer the best deal, but it's up to you as the consumer to figure that out before you book. I WAS offered the best deal for my trip to Switzerland and everything went smoothly. You just have to make sure you're putting in all your information correctly.

They show just fake prices. For me a flight that was $1200 on another website was shown $584!! Then I started booking it and it said sold out. Then showed $709 I went for that and the same message "Sold Out"! The $924... until it reached the same price other website were suggesting. I called them and one of them said we are in New York and the other one said we are in India. Please do not count on them since you would be a loser. All the best.

There was an err made by my spell check on my computer on my first name so I immediately called to get it corrected. I was told they could help me but by calling numerous times and days it was finally done. The problem was that my ticket went from $458.00 to $787.00. I called again and the only thing they would do is refund me $50.00. They would not even let me cancel the reservation and start over even though it was and still is available. I made these reservations in Feb. 2014 for a October 30th date. I kept calling but they quit answering my calls. It is costing me over $300.00 to go on the same flights as I originally made the reservations for, just to correct the spelling of my first name.

We booked a flight with CheapOair UK from Bolivia to Brazil. The tickets never arrived (email), so we called them and asked what's up. They said it would probably be fixed in 30-45 minutes, and we should call after that if we all hadn't gotten any tickets. So we called them again after 1.5 hours and we basically got the same message. Then we called again and they forwarded the call to the ticketing department - or at least so they said. We never got to the ticketing department because apparently they don't take any customer phone calls. So, we kept going doing this for an entire day, only receiving vague answers or forwarded calls. At the end of the day, they said the flight could not be carried through because of 3 hours check-in time was too little in between two different airlines. We had to cancel the flight and find a new one in the middle of the night. After reading CheapOair's policy set, reading reviews online and my own experience - I can say: please stay away from this company. I believe it's a scam and any positive reviews seem like they have been posted by the company themselves.

I got my refund.

I bought tickets and was given incorrect information. I found out from the airline that the information given by Cheapoair agent was incorrect. Called them and wrote three emails explaining to their supervisor Nola. Never heard back. Never ever I will buy from Cheapoair again.

I booked a flight for a convention in Seattle back in April. Recently, some events came up so I had to cancel my flight and book a new one for New York. My first ticket was non-refundable, so I had to pay a $50 fee to have the money turned into credit to use for the purchase of my second ticket. Everything seemed good until I was notified that I wasn't allowed to use this credit unless it was for a single airline company, so multi-airline flights were automatically out of the picture. I was not notified of this before I paid the fee, so I ended up losing the $50 as well as the money I spent on my original flight. Avoid CheapOAir at all costs. Their customer service is worthless and the company is just out to scam people.

I bought flight insurance and had to cancel because I was in ICU. It cost $25.00 for the insurance, $50.00 for rebooking (airline fee not Cheapo). If I had cancelled with the airline directly it would still cost $200. Thus all Cheapo did was collect 75.00, there was no real insurance. If I had wanted to use it I would have had to fill out lengthy forms to prove I had been hospitalized but in reality it gave me nothing, but a lot of grief. Save your money. The airlines don't care if you have flight insurance and will give you another flight for $200 off the next time you book, meaning you pay $200.00 towards the next flight.

When my flight was canceled 6 hours prior to departure CheapOair made no effort to contact me. It took 7 days for CheapOair to respond to me, and lied by saying it was a last minute change.

From the start I had problems booking my flight. When I got to the airport my tickets had not been ticketed with the airlines. Then after all that was sorted out, then we found out that they never reserved my seats for my family. Don't even try to make a change to your ticket, they will try to charge you more than regular airfare. "Beware of Cheapoair".

I purchased a one way ticket from Booze Is to Portland, OR for July 22. I received a email confirmation for July 24! I called customer service and eventually got a call back (much later than indicated). They corrected the date and THEN wanted to charge an additional $85 for the date I originally requested. Cancelled everything! Will never use again!

I recently purchased a ticket through cheapoair.com. I had no way of knowing that I had purchased a discounted ticket that did not allow me a checked bag, so now I am responsible for $260 in hidden costs that no one advised me of. Cheapoair.com has done a terrible job in response to my inquiries. I am extremely dissatisfied with their service and their product and advise you never to book a ticket through them.

I booked a flight 6 months in advance to Mumbai using CheapOair and a separate flight Mumbai to Goa later that day not as a part of this booking. 1 month before the travel date CheapOair changes my itinerary and tells me take it or leave it. I call customer care and each time they put me on hold for times between 1 hour to 3 hours. They never pick up and if they do they put you on hold for hours together. When asked for compensating me for changing my itinerary they said in a very rude way, “We are responsible to pick you up and drop you to Mumbai and back" not for anything after that. But since they changed the dates I think they owed me a compensation as I lost 20000 Indian Rupees to rebook my travel later that day.

I am from Pakistan and was travelling to Europe. I tried to book a flight from Prague to Paris, but in the booking information, could not find my country's name. Don't we exist on the globe.

CheapOair is okay if everything goes well. 1st time we booked with them to go to France, no problem. 2nd time we booked 4 tickets to go to Nepal ($6300) for Dec 2014, it was a disaster. We booked this flight because of the price and convenient layover times on 2 stops. Then problems started when the times of some of the flights has been changed by airlines. Due to that, we have layover of more than 8 hrs in Doha which was not acceptable as we have younger kids. Then we started calling customer service, spent over 4 hrs waiting on 4 calls still problem unsolved. We had no clue which one is our real ticket. Neither they were willing to refund fully nor they were giving any other option to change the flight(we were okay to spend more for the convenient flight but we were not given this option). Now we are stuck with the flight that is not what we bought for. Every time we call they gave different refund amount and they said it will be refunded in 2 months. Terrible terrible unprofessional customer service. Please avoid this company.

Read lots of reviews AFTER I'd already purchased my ticket through Cheapoair and was worried that I was going to get in a mess by using them but all was great. The only complaint that I have was that I called customer service because I was worried about what terminal I would land and depart from Manila as it wasn't shown in my flight itinerary and the person told me the terminal number but when he forwarded written confirmation of this, it was the same old itinerary that I had from the beginning. Finally when I got my ticket at airport, they were able to let me know which terminal my girlfriend should go to in order to pick me up. Other than that, no problems and about $400 cheaper than anything else I could find.

I cancelled my flight two day before travel. I had travel protection plan and I will get my credit but when i re-book i have to pay $125 and the price of ticket. In all actually, i will have a credit for about $18.00. Because Cheapoair take the $125.00 out of your refund first. Then you pay for the total cost of your new trip. This is a scam and a rip off. This company needs to be shut down.

I booked 2 flights for £160 each from UK to Sweden which I thought was a great deal. Then I had to change the name on one of the tickets so I first phoned the Airline. They told me they incur a fee of £40 but that I had to make the change through my travel agent so I contacted Cheapoair. They then charged me £135 to change the name on one of my tickets! This is almost the same price as buying another ticket simply to change one word on the plane ticket and over 3 times as much as the airline had quoted me! After one week they still hadn't made the name change even after phoning them several times. They simply made excuses that it was a lengthy process and so on, but they hadn't even changed the name on their systems, let alone contacted the airline. So after one week with no change or progress being made seems I will have to pay another £40 to change the name directly with the airline. I would advise anybody to stay away from Cheapoair, they are scammers who will take your money, overcharge you and not even do what you've paid them to do!

Our flights were changed without notifying us and it just happened on their website to show my children and I saw words that said "schedule change/action required". I called the number and I was met with rude customer service and then they told me that they could change my flights anytime and I cannot cancel. I will NOT EVER use this so-called business for my travels again and I would recommend that everyone stay away from this service. They will not even consider cancelling my flights for three days (These were the words that I was told by the customer service) and I was also told that customers that have earlier flights will be helped way before I will be because my flight is at a later date. In other words, I am not important to them at all! Cheapoair does not care about their customers at all. Stay away from this place!!!!!!!!

I purchased tickets from Cheapoair for an international trip. Two days later I was informed that the itinerary they had given me had been changed. The new one, while not as convenient, was doable, so I agreed. I did ask their representative if this would be the final change and I was assured that it would be. Five days before I was due to leave, I received an email saying my ticket had been cancelled - no explanation - and they gave a number I could call...which was not a valid phone number. For questions, they offered an email address, which also did not work.

I had requested to change just the return ticket of my grandfather. The round trip ticket price I originally paid was $1375 (purchased on May 19th) and the day when I inquired, Jul 4, the same flight round trip to my desired date was $1690 (& only return ticket showed $701). I was ready to pay the difference amount but customer agent said it's a tedious process and multiple level fine involved to change and it will be a total of $859 for changing flight return ticket. I also asked what other options you have and she suggested to cancel and rebook it as they will charge only $198 cancellation fee (agent did not mention it is per ticket fine) and I agreed to process. When they processed it, they sent me email that ticket price $1119 will be refunded. I have lost $416 per ticket for 2 tickets $832. I didn't require to cancel one ticket round trip and because of agent miscommunication and mislead, I ended up paying unnecessary penalty and the ticket price. I think I should get the justification and get refunded the hidden amount they charged as part of the ticket amount at least. Please let me know of any legal procedure where I can fight against them to get it refunded the wasting money.