CheapOair Reviews

It was great to be able to talk directly to someone who was very helpful. Every flight numbers and times were presented to me very well as to what times each flight would be and also on the return flights. I think the agent I talked to was very helpful and it all went to my email. Thank you.

I was trying to book a flight to St. Croix around Christmas and the flight plan was unavailable. I got a call from CheapOair (Ula) and she helped me to book an even better flight. I am very happy and pleased with the service I received.

CheapOair keeps giving me a hard time, excuses and delaying the refund of my ticket. The flight was canceled by the airline due to mechanical issues with the plane, and they advise that ticket was fully refundable, to request refund to my agency. Please advise.

The customer care service staff was nice enough to answer all my questions and assist me in purchasing the tickets and insurance. I encourage people to call for booking because most of the online price changes as you fill out your information upon booking.

As longest we have reasonable ticket price, we will buy only from your agency.

The person that I spoke too was very nice & explaining & answering all my questions. Samuel was great. Thank you for hiring him.

They have been very helpful in making my reservations for travel between SFO, CA, and New Delhi, India. However, there were two things for which we have to call them back. Our request for specific meals was not correctly reported on the ticket. This was later corrected after reminding the error. I feel that passengers should not pay for seat selection. Other than these two items we have no problems with the service we received. In future, definitely we shall first consider this outfit for our travel needs and may suggest to others.

Did not reveal that there was a fee charged that resulted in them being the most expensive site to purchase a ticket. Said a flight was not available when it actually was which resulted in a flight being booked out of desperation. Upon discovering inaccurate info & booking the originally desired flight resulted in a $200.00 fee by CheapOAir. Without question the worst travel site we have dealt with in 30 years. Employees poorly trained & hard to understand maybe because they're in India.

Fast, friendly service and good price for our flight.

I will know more about CheapOair after we complete our flight. At this time the person I dealt with was very competent and handled my requests with knowledge.

After purchasing tickets online I realized the dates wouldn't work. I called for assistance and Sid was able to quickly help me change my flight! Whew!

I have a credit from booking number ** for $257.20 and don't understand why it is not taken off the price of this flight. I paid $329.15 and if you subtract the $257.20 I would only owe $71.95. Thank You.

My wonderful helper Marcel. He resolved my problem. Was intelligent, helpful, and polite. Now I have my booking in order.

A few times we have had a situation when we had to postpone the date of our flight, and the employees of Cheapoair.com always helped us during an emergency.

Complication: I reserved my seats, I thought. A confirmation appeared on my computer screen. When verifying w/ the airlines, none were shown as being made. They made them. If I would have assumed; it would not have been a good situation. But maybe your representatives could mentioned that verifying should be done. All the duplicate "paperwork" emails I received was complicated for me to work through. I have no "formal" complaints though and the representatives seemed to have their duties down pat.

Very impressed with the customer service on the 800 number and help with booking.

I booked this flight for October but (about three hours later) I found that the flight was a PM flight and I meant to book an AM flight for that date. I saw on the bottom of your page that flights could be changed within 24 hours for a small fee. I called immediately and learned after the flight had been changed that I was being charged $50. I do not consider that a small fee. Apparently I could have done it myself for no additional cost.

Air fares, rental car & hotels - I have been saving some time and money using this page.

Thank you for being so helpful and fast with helping me book my flights.

I am confused about my rental cars. When I add a rental car I don't see an individual confirmation therefore I am not sure if it was confirmed. I received several error messages stated I have duplicate bookings. Presently I don't know what rental cars I have booked.

The guy that made the changes that I needed was awesome. My brother in California is dying. Purchasing tickets is new for me. I had a horrible flight I purchased. The guy on the phone fixed everything. He should be given a big bonus. Especially dealing with me in my state of mind!

My name was spelled wrong on the ticket and the agent couldn't understand what I was trying to tell him. After calling back to correct it, I was told the first agent had told me to call within 24-48 hours to correct it. This did not happen. Neither agent understood English well enough to know what I was trying to tell them.

This year my wife and I booked a trip to Italy. I went to the many websites to find the best ticket price. When trying book a particular ticket on CheapOair I had problems making the purchase as it seemed the choice I wanted was unavailable... Well they called me directly about 3 minutes later and helped me book an ideal itinerary for a really good price! I was even able to specify preferred airports for connecting flights to avoid airports that I really hate. It was one of the most pleasant airline travel booking experiences I have had in quite some time.

Booked the flight from Brisbane to Tunisia. On same day I was flying went to the airport and found that my ticket was cancelled. Thinking it is a scam of some sort, I have now cancelled my credit card and have to wait nearly a week for new card. Not too happy.

Due to hurricane that hit Cabo San Lucas Sept 2014, my husband and I had to re-book our American Airline Ticket since the resort was badly damaged & were usable to use the October 2014 airline tickets. We had a balance of about $1100.00 to use after each ticket was charged $75.00 penalty. We rescheduled another trip for this year (2015) in August before we lost the $1100.00. BUT CheapOair charged another $388.50 to re-book ticket. Then when we get to LAX American Airlines charge us another $164.25 for the re-booking. Total charges for this trip was $1652.75. Cheapo representative said $75.00 each was the only charge we had to pay since the airport in Cabo was closed. They need to tell us upfront all the charges that will be incurred after a re-booking. I feel $388.50 was just too much to charge as a penalty.

When I called about my plans for this trip I found my calls went through right away, the people I talked to were very helpful and friendly. The website was easy to use, and the emails enabled me to get my booking details, check-in, and boarding passes so easily. They sent the reminder for me!!

I was going through several trip reservations (Air-hotels-rentals) for a trip between NY and CA, in which there were twice sudden needs to change reservations. In the original and first redo I used Priceline.com. The reservations were easily made, the savings comparable to other sites but when I tried to reschedule and make adjustments, there was no alternative given but to take a 100% loss on first reservation especially irksome with reference to a motel booking (where I would have thought I was doing them a favor by offering to pay a cancellation fee, while giving them the option to resell the room). No go. Full loss.

I was looking for cheap airfare, found the website and loved the prices. Customer service was excellent. I had some problems with the website but was answered by personal rep... professional and knew what I wanted. Then I went to online to look for a cheap car rental... came back to CheapOair. They had one wanted and a fair price. Not sure if it was the cheapest, but it was what I wanted and it beat the competitors' prices by far. Would recommend this company to my friends and will use them the next time I travel.

Spirit airlines is the worst possible airline available. Trip had a layover of 24 hours due to a hurricane in the Caribbean, no vouchers for food or hotel was provided. Then CHEAPOAIR REPRESENTATIVE hung up twice while we were on the phone trying to figure out what was our benefits. We explained the situation twice and no help was offered. We were told they are just the travel agency. Then we tried to reach the supervisor and was on hold for 30 minutes. SPIRIT AIRLINES IS THE WORST COMPANY!!!

A computer glitch caused an error in the date of return. Originally I chose and selected to return on Aug 31, 2015 but when the itinerary printed it showed September 1, 2015. After printing my itinerary and noticing the computer error I had to reschedule a return that cost me $249. I am a good and return customer and I am asking for a refund on this reschedule.

I booked the flight for myself and the results said to hurry, only 2 seats left. Then I wanted to see how much it would cost to bring 3 others with me. All of a sudden there are 5 seats remaining for the same flights. Don't believe what it tells you, other than the great prices.

I called and spoke with an agent Zenia regarding this booking number. I made it perfectly clear that I wanted 1st class or business for the flights I wanted. I use CheapOair quite often and always fly 1st class. I didn't notice when I printed the itinerary that she did not book 1st or business class on some of the flights. This error cost me over $400 more per ticket to correct. In the future I will now check with other companies when I book a flight!

Was quoted a price is $500.30 and was charged $561.03. But I was desperate for the flight and my girlfriend had no choice due to my son's wedding on 9/5/2015. As long as everything else runs smoothly I guess I have nothing else to say. I promise to let you know after my trip.

My fiancé and I were scheduled to fly out Monday for our baby shower with my family in PA. With an approaching hurricane scheduled to hit our area of FL that day, we decided it would be better to change our flights to leave a little earlier. I had purchased the flight protection due to my pregnancy in case anything were to happen. Thinking this may cover the change in flights I called to speak to someone to confirm this. Spoke to what I thought was a very nice man that assured me we could file a claim and it would be cheaper to purchase a new ticket with him over the phone rather than switch the flights through American Airline. I don't own a major credit card and my fiancé was at work, so the flight he said was $498 I was going to put on my bank card (our original flights were $525). Later in the call asking to verify payment after adding protection to these flights, he gives me a price of almost $1000!

The customer service representative was very patient and accurate in getting my data correctly. The process was quick and easy.

I was pleased to be able to find the lowest ticket for my date of travel. I experienced some difficulties online trying to book the reservation until I called the customer service center for an agent. The agent was able to assist me in obtaining the exact reservation I wanted. Sometimes if you log off the site you may lose that reservation but I stayed on the site while speaking with the agent until my reservation was booked. The agent was pleasant, patient and professional; great customer service skills. Thank you.

My interaction with customer service was pleasant and positive. My first time using the service, normally I used AAA. I spoke to 2 different customer service representatives, each very helpful and cordial.

Our daughter used our credit card to book a flight through CheapOair. We had previously used the same credit card to book flights for our son. CheapOair switched my daughter's ticket to my son's name. Our mistake was not looking at the confirmation email. But why would CheapOair do this? Is it because they know the ticket can't be used? They charged us a $50.00 cancellation fee and said we would get a credit that my son could use but when we got the email confirming this, this was also a $200.00 re-booking fee. Shame on CheapOair! Use anyone but them. They are obviously now operated by scoundrels!

Service was excellent with good follow-up. All service providers were very helpful. As a retiree, I value the helpfulness of CheapOair to make it possible for me to travel. I will recommend CheapOair to friends and relatives who may not be aware of your service. Thank you.

There was no way for me to change the name for the split payment online for the second traveler. I promptly received a call to add the additional name to accept the second half of the payment with no change in the prices or reservations.

I scheduled with an incorrect return date and I immediately called customer support and the nicest person seemed inter.

Leaving St. Thomas airport, they had not remembered my assistance and after standing in line for about 45 minutes, they sat me down in a wheelchair until they checked in all other passengers, then took me through customs and there was no time for me to get food or purchase my gifts of liquor before being wheeled out on the tarmac to be boarded on the plane! The JetBlue airlines did an excellent job at San Juan and in Orlando to make the flight much more enjoyable despite the delays in flight.

Arriving at CHS two hours before departure, I saw a direct flight that had a seat for me, so I changed flights. I went to the counter of my original flight, as a courtesy, to let them know I would not be flying with them. I HAD NO IDEA THAT THIS WOULD AUTOMATICALLY CANCEL MY RETURN FLIGHT HOME! This is important to know. So, basically I paid for nothing. Lost my money and trip home and had to rebook a one way back home to CHS.

Our sons are working with you since a couple of years. At last they gave us your website!!!!!! We did our first booking with you and once paid we realized we did not choose the right airport in Paris (we had to change with a bus between Orly and CDG). We immediately called the assistance and had the changes done in a few minutes with a minimal fee. That was a first great satisfactory experience! We were just surprised to have to pay for the seatings.... That was unexpected.

I booked a flight from LAX to JFK. I got a flight instead from Ontario to LaGuardia airport. I am not aware that the search engine gave me an alternate search. I assumed that it still had the preferred airport I chose as does Kayak and Cheaptickets.com. Anyways I booked 2 flights and I realized after work when I read the confirmation email that my flight departed from Ontario to LaGuardia instead of what I initially searched. Long story short I called back as soon as I read the email, approx. a couple hours after an employee of CheapOair.com Tristian employee code #** so called assisted me. Well he was the most disrespectful rep I have ever came across.

The service was good in helping me get my flight booked.

We had to rebook flights (no insurance available) for a standard fee and rebook a flight one month later. The agent failed to process the booking with American Airlines. As a consequence, there were no boarding passes available one day before the flight. When I called the first time, I was told that the agent could not find the booking, after giving him my CheapOair confirmation and the American Airlines confirmation letters. After 4 phone calls over 3 hours (most of it on hold), I spoke to a supervisor who discovered the error and tried to book another flight. After insisting that I wanted that flight, he finally got back to me and assured that the ticket had been obtained. Still, no boarding passes were available.

It was easy to check in and plane change was ok. I did have to find someone to help me to my next flight. I would say the men sitting at the United counter in Houston were some grumpy old men that did not want to help. I just flagged someone down.

I enjoyed booking my travels with CheapOair - it was an amazing experience. They alerted me when it was time and the booking agent was wonderful. Overall my experience was great - no complaints.

Yesterday, I tried to book a ticket from Tel Aviv to Montreal via Air France with CheapOair. The fare on the web was $851.00. Every time I put in the information, I was told that this fare is not available. I kept going down the list, with each ticket becoming more and more expensive and I was still told that this fare is unavailable. I finally called and spoke to an agent, who managed to book the ticket for me at $978.66 by applying some bonuses. While not terribly pleased, it was still better than what I was able to do by myself online.

Incredibly bad service. I purchase a ticket from CheapOair, however for various of reasons I needed to cancel the ticket, although I was aware that the ticket is not refundable. I decided to call and ask just in case if there is any way to get a refund. To my surprise the representative told me that it is possible for the ticket to be refunded, but it will cost me 300$ cancellation fee. I asked several times "Are you going to refund me the full amount of 3300?" and the representative said "Yes". I agreed paid the 300$ cancellation fee.

I was very happy with the ease of booking and also the helpfulness of the people I talked to when I had to make some changes to my ticket. Much better experience than what I've had with other booking sites.

Made a booking from San Francisco to Port of Spain and needed to change to the day before. At first I was told there would be no fee, since I was within the 24 hour window but still ended up being charged $85. On my prior transaction, I was charged $26 and I am unsure why? Please clarify. Thank you.

Very happy. I'll recommended to people.

Reservation - They were very helpful. Thanks.

I was using the website to book a trip to Cancun. I was frustrated and left the site when the flight I had settled on increased in price by over $100. I was immediately called by a Cheapoair agent who fixed me up on a flight at a price close to what I had originally intended paying. When booking my hotel I inadvertently booked 9 days when I intended only 2. I panicked and called Cheapoair, where I encountered an exceedingly polite young lady who calmed my fears, corrected my mistake, and got my hotel rooms for half the price I expected. Needless to say I am well satisfied with Cheapoair.

We booked 2 tickets roundtrip LAX/BOM/LAX in July for travel 12/31/15, only to learn a couple of weeks later that our tour operator made a mistake in the itinerary and we needed to change our return flight. We spent at least 5 hours on the phone with multiple customer service agents in India, each stating different facts, promises to get us a call back from a supervisor (that never came), referring us to the airline for changes, being referred back to CheapOair by the airline, and now after 8 days, still no resolution. Agents give their names and say they can be called back, but when you try, no one can ever find them. You're asked for their operator number (which they never provide), and then when you ask the operator asking for the other's operator number, you're told they change everyday, so have zero value.

They were very professional in helping me out. I asked and we did exactly what I said. Just keep up with the good work. You are doing well by me!!!

The website has a price from PDX to Tokyo for $785. I called because the website says the price is no longer valid. When I call they quote me ~$1400. When I complain about the misleading info, they offer $150 off the $1400 as a special deal...

I am very pleased with this arrangement for trip to RI. We have had a death in the family and want to be there for my sister. Three tickets hopefully will be in the mail.

Fast and a good experience. However I must say that I wanted the flight on one card and the travel insurance on another card. This was sorted out to my satisfaction. Highly recommend them.

My experience was exceptional. The representative was friendly, polite and helped me find flights within a short time. Also, my wait to speak to a live person was very short, which I appreciated. And the follow up flight confirmation was sent to my inbox before I ended the call. Nice customer service!

Everyone that I dealt with (Maynard & Wilfred) were extremely helpful and patient and efficient..

I have been helped changing reservation dates.

After my mistake was corrected in two attempts; overall satisfaction seems encouraging. Thank you, one and all!

I was absolutely happy with my service - sorry I don't remember his name but the individual who made my booking was professional, knowledgeable and did an excellent job.

WARNING... DO NOT PURCHASE RESERVATIONS THROUGH CHEAPO-AIR. I purchased 2 flight tickets and hotel reservations. 2 days later I needed to cancel the reservations. The customer service representative (India based no less) states the tickets is non-refundable. However, Cheapo-Air advertises on their website, that there are no cancellation charges. This is nothing less than FRAUD. Cheapo-Air is selling reservations under fraudulent contracts. I'm out $3000 because of using Cheapo-Air.

I made a reservation. The next day they called me to confirm it. Later the same day they sent me an email and called me again to say the reservation was cancelled because the fare went up. He asked me to pay around 250 extra to keep my reservation. I refused so I went online and as I was speaking to him I made my reservation again for only 15 bucks and now I am crossing my fingers that tomorrow they will not play with me again.

Will use again!

I have to tell you that your customer service it's courteous educate and try their best to accommodate me with the best flights. Thank you very much.

Overcharged me $174.59 for a no show hotel booking they made for May 30 that their rebooked airline tickets caused me to miss. I was unable to cancel since I was on the tarmac in Charlotte with a delay. Same hotel charged me $264 for the TWO night stay for (May 31-June 1) I did have there. Their conclusion is that I need to contact the insurance I purchased.

My experience was just great. Agent was helpful. Got me my flights even at a lower price. Will use again.

I booked flights in August 2014 for flights for 3 to the Philippines and I threw away my flight details though already past because I needed to prove I was out of the country. I tried to get it from my email but unable to. But the agent who assisted, I think it was Elliot was very very helpful. I have again book another flight with CheapOair for Nov. 5, 2015 (booking Ref.#** for your reference). I have always used CheapOair when booking flights for me and my family. I even recommended it to my friends and relatives. Services are good, though sometimes you can have a difficult and unfriendly representative but that does not deter me from using the company.

When I made my reservations to fly to Germany on AirBerlin, I purchased an additional policy, which I was assured would enable me to make changes if necessary. Changes became necessary. I no longer have use for tickets to Germany. I have called multiple times; no two customer service representatives have given me the same information twice. In my final conversation I was advised that the only changes I can make must include Germany as the destination and must be with the same airlines. Never again with CheapOair.

Hello, not only are you the best online option for providing the most competitive prices around (IMOP), when it comes to customer services relating to changing flights - well I can only say you are hard to beat! On both occasions that I called, I was answered promptly and although not "natural" English speakers, they were very eloquent & fluent. They sorted my issue out in under 10 minutes for the best outcome for me & my wallet, & followed that up with confirmation emails almost instantly. I could not be happier with my experience with CheapOair. Well done & thank you very much.

Agent found desired dates at even better price than posted online. He also honored my request for aisle seat.

We book a one way airline ticket, pay extra for ability to cancel. Customer service charges $50 to cancel and then you only get a credit for a future flight AFTER you pay a $200 rebooking fee. Are you kidding me??? Nobody can stay in business like this. And they represent American Airlines and say it's your fault. That is about the most NON-AMERICAN way of doing business I have ever encountered.

I needed to change the date of my flight and the staff was efficient to make that change. I also received my requested aisle seat assignments for the flights.

Jamal helped us book our flights, suggested better times and even reserved seats for us. He was really helpful. Thank you so much.

I book my ticket for my wife by mistake of my computer or their website. Second name 2 word was right and left and I call same day to make change. They let me wait until flight day after they didn't respond. I called airline company but they told me they can't help me until CheapOair will do something because I book through them. The end I got lucky ticket from One Travel and she came. I think their people are so careless they don't want to do job. I am traveling every month mostly Middle East and US. I try did One Travel and Flight Network they deal with customer very fair, I try this first and never ever let anyone to try this. Please split this comment all over so will help people how they deal, and they will not gone be problem. Thanks.

I booked a round trip flight from YEG to YYZ on 12/23/2015 until 01/01/2016 using the CheapOair travel service. I received an email from CheapOair regarding a major flight schedule change and they provided an alternate option that was unacceptable. I called the customer service desk immediately. I was on hold for over ten minutes and got through to their department in India. The customer service representative was not helpful and after 15 minutes the man was insistent that I call Air Canada Reservations to change my flight schedule. I called AC Toronto Reservations and a woman told me that CheapOair was responsible for changing my flight and that there is nothing AC could do on their end. I called CheapOair back and asked to speak with a supervisor so that I may resolve this issue.

This is a nightmare. My name has been misspelled by one letter. CheapOair will not change the spelling error claiming it is the responsibility of the airline. The airline states it is the responsibility of the booking agent/travel agent. I am 2 months into requesting the change.

Booked a flight on CheapOair on 7/24/15 and purchased travel insurance. United Airlines cancelled my 10 hour (1 way) flight and replaced it with a 23 hour flight (1 way) a mere 2 weeks later. Airline completely refunded my $$ since they could not find me an acceptable flight. Trip Mate (CheapOair's travel insurance) would not refund or transfer the $85 I spent on travel insurance. What a RIP-OFF! So, I got to spend $85 for nothing. Needless to say, I won't be doing business with CheapOair or Trip Mate any time soon, and I'll be sure to pass the word to everyone I know!

They give you same price with the original company and if something comes up they charge you much more than original company. They are sucks.

Excellent customer service.

Initially it changed my destination with little indication so I was booked to the wrong island. Not cool. The agent helped me change the location but of course I had to pay much more. The agent was fine.

Will continued to help us book our return flight this morning as we never received a confirmation last night. He helped us with our seats and our meals. Great experience. Thank you.

I had called CheapOair and made a reservation for my son to fly from Denver to Newark, NJ. I told the associate the dates and made a reservation. To make a long story short, the associate never told me my son would need to change airports from Dulles to Reagan at 5:30 in the morning. If I was told that he needed to get to another airport 20+ miles away, I would have never made that reservation, ever.

She was awesome with me!!!

Second time I have booked flights with CheapOair, VERY HELPFUL! Cheapest flight, after 1 mo. of looking. Great flight times.

Best customer service! Extremely knowledgeable, professional, and friendly. Reservation agent was very patient and helpful! Price was good and better than other competitors. I will definitely be a repeat customer. For the first time in quite a while, I felt like my money was well spent. Other companies could learn something about customer service from CheapOair!

I would like to thank you for providing me with excellent prices. Outstanding customer service with the highest professionalism.

Flight tickets and changes - Every representative I spoke with was professional and helpful. The flight rates were definitely worth every dollar. I will book with CheapOair again.

Calling into a call center is normally the most depressing experience one can imagine. When I called to change my flight information at CheapOair my call center rep went way above and beyond the call of duty. HE did an amazing job and I felt it was totally satisfactory. Thanks CheapOair!

The representative that assisted me in purchasing my ticket was nice, patient and courteous. I love flying Delta, but the flight is a little too long for me. But Delta is the way to fly!!!

Called, received immediate information, booked and am so pleased to have made reservations to my specifications and so quickly.

My experience with CheapOair was very stressful and I will never deal with them again. I used their website to book my honeymoon trip flights with them with one failed attempt. ATTEMPT #1: I found a great price on our flights on CheapOair website (same price was available on all other sites). I jumped at the opportunity and booked right away. I received a confirmation email from CheapOair almost right away confirming my booking.

I made reservations through CheapO more than 6 months before my trip. I received a change notification giving me close to a 12 hour layover instead of a 1.5 hour layover. I checked the airlines website, Alitalia, and they still offered the original flight and it was even the same list price as the one I was switched to. I called CheapO. They tried to switch me back to my original flight. They said the flight was now being "operated" by a different airline so they couldn't do anything. I went back into CheapO's website and found my flight for $100 more. Alitalia is pulling a Bait and Switch and CheapO doesn't have the pull to stop it. I travel a lot always book online and this has never happened to me. Poor representation!!

Your agent made a perfect job in rebooking a flight in a very professional and fast way! Perfect! Thanks a lot.

Made an mistake online in booking a ticket. He was very professional. He change the date in an appropriate amount of time and walked me through acknowledgment of changes. Nice personality. Made me comfortable talking to him right from the beginning of the conversation.

I made an international reservation at 2 PM. I asked for cancellation policy and was told I have 4 hours to cancel or do changes. After 4 hours there is fees by airlines. I called at 4:00 PM to cancel. Representative indicated that I won't get full refund on credit card but partial airline credit after a fee of cancellation applies. So I will never get a full credit card refund even after calling within the 4 hours because their representative failed to explain that Spirit never refunds only gives airline credit. I asked to speak to supervisor who put me on hold for 65 minutes. He return stating he can do anything at this time but to put a petition to airline asking to refund full amount to credit card but he can't promise anything and process takes a full billing month. To get a reply back from airline.

After talking to the support person, I got the same rate that was looking on the website for my travel. I requested seat assignments and meal plan. He said that's fine and he will assign seats and took the info on seat preference etc. but nothing happened. Then I called once before 24 hrs of booking and then, after 24 hrs of booking. Both the times, it took a LONG time to connect to a live person. Basically, until you book, support is great. Once you book the ticket, you are on your own. :-)

I book 3 tickets to go to Florida to pickup ill dad and had to cancel 2 tickets within 24 hours, they charge my credit card 50.00 each ticket cancel right away and said I would receive a refund for the other two tickets. This is 7 days later and they don't when I will receive a refund.

He was able to help us get flight from two different locations and getting my elderly mom and me together in the middle with connecting flights.

I was browsing for a ticket through the CheapOair website and a customer service rep from India immediately called me. He told me that I would receive the best price and gave me a price which I agreed to. I received an email later and I was charged an extra 20 dollars for no reason. I tried to contact them, but I was put on hold 3 times for more than 20 minutes and I didn't receive any help. I had some other questions about the flight and they told me to call the airline I was flying with. Don't waste your time with these people, their entire operation is done via Indian telecom companies and will give you the runaround if you have a problem.

I had booked a flight to Kazan Russia in April 14th 2015. Everything was fine and the agent was very courteous. However, I received an alert on July 30 that an afternoon flight was changed to a morning flight. Okay, I clicked "accept" and was told I would hear from someone. Never happened. Ten days later I called them and they acted like they were not aware of the situation. Finally, I was passed over to a supervisor who stated that I needed to contact the airline to approve the schedule change and to NOT call them back. Okay, they gave me the number of Finnair and I was immediately greeted by a wonderful English speaking woman who graciously walked me through the schedule change. It wasn't the morning flight change but the return trip that CheapOair didn't tell me about or wasn't even aware of! She told me to call Cheapo back to confirm as she just sent the new itinerary to them but Cheapo said NOT to call them back.

I was using the CheapOair website to book my flight. I found one with a fare I liked so I selected it. Unfortunately when I went to "check out" the flight fare had just increased. I decided not to book at that price so I hit the "cancel" button. Not even a minute later, a booking agent from CheapOAir called me to see if he could assist. Not only was he efficient and friendly but he found me a flight that was BETTER & CHEAPER than the one I had wanted originally! Needless to say, I will always be checking with CheapOair's booking agents before booking my flights!

Will never use CheapOair again!!! When booking my flight to Memphis I booked a flight from Austin to Houston then to Memphis. When I got the email confirming this the flight to Memphis went through Charlotte, not Houston. I also received an email from CheapO's senior travel consultant, letting me know I didn't get the correct flight and ask me to send my number. I did with no response, very bad experience!

I called your customer service line because I accidentally booked on a wrong departure date on the web. The rep picked up the phone immediately which is awesome because most of these kind of lines make customers wait on hold for at least 5 minutes. Agent Colton was very helpful, patient, and accurate. Changed the date I booked by mistake so smoothly and helped me book another flight for my colleague. Thank you!

On March 15, 2015, I purchased four round-trip airline tickets for a total of $2,268.84. On June 23, 2015, I called to inquire about a refund and was advised that a waiver would be sent requesting a refund, but was not guaranteed. I was simply inquiring about a refund and at no point authorized a cancellation of the booking. I was told I would receive an answer in 15 days. The 15 days passed with no contact so I called again on July 6, July 14, July 20, July 23, July 29, and August 10. Each time I was given a different excuse as to why it was taking such a long time for a response. At one point, the customer service representative told me it was taking a long time because it was a lot of money involved. I contacted the airline and was advised that CheapOair is a travel agent and that the airline has nothing to do with the tickets since CheapOair owns the tickets.

I was trying to book a ticket from O'hare Chicago IL to Fayetteville AR using CheapOair. I entered destination 'Fayetteville' for sure and departure date 'Sept. 5.' When it returned results, the top few hits changed the departure date to Sept. 3 without warning. Luckily, I realized that and avoided it but it changed the destination too! From Fayetteville to Fort Smith! Without any notice! This misled me to book a wrong ticket! I fully trust this search engine, and thinking that it would only change the date to offer good prices but not the destination, which doesn't make any sense if it is changed. But it did change it and without any warning!

I was treated very well by a very polite man. He try and got me what I needed and at a good price. Thanks!

The customer service sucks! They can't fix a simple problem or even answer a simple question! Been waiting 2 days for a resolution! You can't understand the representative on the phone because they talk with a strong India? accent! So I tried the chat option. "Sorry, you need the hotel section" was pretty much what I got. So, I am now on my 5th call and not getting anywhere! Their prices may be great, but they have no customer service! Put on hold last call for 20 minutes and no one ever got back on the line! The fees that are tacked on, though, it would have been cheaper to pay a travel agent! MY RECOMMENDATION IS GO ELSEWHERE!!!! Don't go to CheapOair.com. Omg. Someone finally answered the phone after 12 minutes and I said I wanted to talk to someone who could fix the reservation problem and they transferred me, it rang 3x and disconnected! They should call it customer disservice!

I contacted to change the flight time. Son's work travel dates were changed due to economic issues. Son had purchased insurance which DOES NOT cover a change as this. I need to cancel Sunday and travel for Wednesday. Same times, same flight #. The flight offered online was 533 tax in. The flight from the agent took the total bill up to 986. I am not sure how this happened as the language barrier was hard at times. I did question the amount online and was told "NO ma'am it is... with the airline charge of 150." I was so disappointed and confused. I just said, "Yup thanks for your help, if it was recorded, please review it."

The CheapOair rep was very knowledgeable and helpful. I did find out the ticket prices that I get off the web from CheapOair.com are not to be relied upon. That is a little misleading in my book. Better call and find out what the real price of a ticket is.

Marck was of a great help assisting me to book the requested dates and redeeming my credit with Air Canada.

I booked the ticket for my son when he was still an infant (below 2-y), CheapOair processed the infant flight ticket for the round trip and ignored the case of he would not be an infant any longer based on returning date. At the point of returning date, the baby was refused to check in on airport due to his infant ticket was invalid. This was a CheapOair's fault and mistaken by this agent. You will see how awful and unprofessional they are!

I realized about 2 weeks before my departure that I had booked my ticket and my brothers differently than how they were spelled out on our passports. I sent an online request into Customer service and received an immediate response back that a representative had been assigned to my request. She kept in constant email communication with me until we had things corrected and straightened out. A very refreshing experience that people really do care. Thank you.

I do not recommend CheapOair.com. We bought tickets for JFK-Bucharest trip via Berlin in March for August 2015. Flight from JFK to Bucharest via Berlin was ok. But our flight back was cancelled and nobody bothered to notify us, we found out in the airport at 4am, having 2 kids with us. The information desk said that it was strange as we were the only ones asking about Bucharest-Berlin flight. We called the CheapOair.com who said that they did not have any updates about the flight and everything should go as scheduled, put us on hold to investigate but hung up on us after 30 min of waiting. We called the Air Berlin who asked us in a very clear English to call later as there was nobody speaking English at that time.

Customer Service was great. Courteous and efficient.

I ordered what I thought would be the lowest fare for 2 first class from Fla to Maine. I was billed $1700.00 for 2. I later [2 hrs] went to the Delta site and found I could fly first class for 2 for 1033.00. $700.00 less. I contacted Chepo and was told sorry. I wouldn't buy a hotdog from these jerks!

Very good service with your representatives. Very polite and helpful.

The CheapOair it's a very good. Because when I need to talk with customers service, they all ready to make everything for good for us. I'll be very satisfied with them.

CheapOair has always been my favorite booking agency. Low cost tickets & amazing customer support is important when traveling. I would recommend them.

Have not flown since 1997, so didn't know how easy it was going to be to search for and buy my ticket. This was my first choice and cause of the results I decided to look no further. So until I actually make my trip I am so far satisfied. Thank you for the help thus far.

They changed our departure time. Which we agreed but we couldn't change our arrival. To get compensated for loss time. Since this is our vacation. Just got shortened. Without paying a penalty. Which is not even our fault in first place.

I purchased a ticket through CheapOair for a trip to Nepal with China Southern Airlines. Due to the Earthquake I was unable to go and on the Airlines website it stated: "[Emergency Notification] Strong Earthquake in Nepal; Refunding or Rescheduling for China Southern Airlines Passenger Now Free of Charge." I called CheapOair to cancel and to claim my refund. They have told me that they are waiting for the airline to refund. It is now 4 months later and I am still hearing the same thing. When I call the airline, they advise me that no claim has yet been made! Now, I have just seen an article - '2015/0 Comments/in Press Releases/by Julia **' - CheapOair recognized as a global leader in air bookings for China Airlines. I have been emailing the billing department and they tell me to contact the 'specialized support team' who I can not get hold of. I would never use this company again!

I bought TAM's tickets but when I was going to check in TAM's attendants told me they had put me in American Airlines. Old plane, with no space to stretch a little my legs. But American did not have a seat for me. I waited by the counter a long time to see if I can fly. Finally, they issue a seat for me in the middle row. Some minutes before the plane took off a stewardess came to my seat asking to see my ticket. Another passenger has being given the same seat. At the end they gave the other passenger another seat but the plane left 2 hours later!!! When I arrived in Montevideo I had to see a doctor to treat one of my knees. I could hardly walk because of the tight seats. When I returned, in San Pablo they told me and two more passengers we do not have seat. Finally, I could come back.

I wanted 4 airline tickets & auto, the price was 654.00 per ticket, but on my billing it is now 737.82, and my auto I am to pay when I pick it up and was charge a fee to do this. I was thinking that I would get a better pricing by do both auto & airline tickets. It was better if I did it on my own. Plus I ask for seating, but that was not done.

After receiving confirmation of my reservation I clicked the link to select seats for my flights. There was no indication that this would not be free. I was brought to the seat selection page. After sending one request for a window seat (the seat map was not working), I noticed a $13.95 charge for "Enhanced Seat Selection" and there was no way to cancel. This is dishonest, because 1) people expect this to be free, 2) there was no indication this would not be free, and 3) it was impossible to cancel.

Buying a ticket - Great service, fair price.

Wanted to travel 8/17/15-9/2/15, I made the mistake asking if there was an earlier flight on Tuesday or Weds. Same times is I said, "leave it that way." When I printed out ticks it's the 19th. Not happy, called back, they want to charge me for their mistake.

I purchased tickets from this website to go to NYC. I was charged $12 for select my seats and a $22 service fee for using their website. Nowhere on the website does it say that you will be charged for selecting your seats. I was able to get a refund on the seat selection. I then asked the rep about the service fee on my receipt that it was nowhere to be found. The rep kept on yelling at me, and would not let me speak. She told me that the only way to get an invoice is by asking for it. I explained to her that how is that fair to the customer. That the only way that they can see what they are being charged for is by asking for it. I also explained to her that on my confirmation email that it did not say anything about this. She continued to yell at me and I asked to be transferred to a supervisor. She then said it usually takes about 20 to 30 mins for a supervisor. I told her I am fine waiting for that.

CheapOair is great! I've bought my flight tickets with CheapOair 4 times already. I've recommended to family and friends. You guys are great! I really like my CheapOair app on my phone also. This will be my first time renting a car with them as well. CheapOair is really helpful. I appreciate all the help, thanks!!

We liked booking over the phone with an agent. However, our agent was very hard to understand because of his strong accent. After we got our itinerary printed we realized one of the children's names were spelled incorrect (one letter different). We are working with CheapOair, presently to correct this mistake. We are confident that CheapOair will correct this to make us satisfied.

CheapOair website doesn't work well. The actual cost is not displayed in the website, there could be hidden cost. The promo code discount seems to be a scam as the applied promo code discount doesn't get reflected during reservation. Above all, worst customer care service. After waiting for almost 2 hours to cancel my reservation as I noticed after reservation that the actual cost was not displayed during reservation, I have been yelled by the customer care representative in a very unprofessional manner to call in a day time if I couldn't wait.

I called to book over the phone a round trip for my husband and an incoming flight for his mom for abroad. He booked round trip for both causing hers to be completely cancelled for not using the outgoing tickets. When we call they keep on transferring in between departments. Say they are working with airline to get everything how it is supposed and that they will call us in 2-3 business days with a resolution but they never call and we call again. The cycles repeats in which we have even had supervisors raising their voice to us, cutting us in a very condescending and rude manner and hanging up on us and then having the guts of emailing us saying they try to reach us! And when we call same thing and this has being going for weeks.

Bad dialect. Not honest on what has to be paid them, you are surprised when you get the bill. I will never use CheapOair again. I will tell my relatives too not to use. People were nice but it was fake. They did not call back then they said, "I'm sorry." They weren't sorry, they just want your money.

I booked a flight to Ireland for my friend through CheapOair flights. They booked Ryanair. They failed to send confirmation of the flight and after 24 hours and numerous calls to the company I received an Email confirmation regarding the flights to and from Ireland. The Email appeared to be sent from Ryanair. On checking the information, we noticed that the baggage requested was 15kgs. I had requested 20 kgs. Neither Ryanair nor CheapOair flights would accept responsibility. An extra £30 was paid by my friend to Ryanair for changing the baggage weight even though it was not our mistake.

I wanted to warn others about using CheapOair. I booked 2 separate airline reservations in June 2015 using CheapOair for a recent trip to Europe. The bookings were separate and charged to 2 separate credit cards. Both of my cards were overcharged for both bookings. And not in USD as the website said - in foreign currency (one in euros and the other in British pounds). That doesn't seem like a one-time mistake but I tried to give them the benefit of the doubt.

On 8/3/15, I booked a flight from Miami to San Francisco for a friend that will be visiting. I found a very good deal on CheapOair.com which was cheaper than other similar websites. After booking the flight, I never received an email confirmation so I called the company which took about 15 minutes to answer my call. The male customer service rep was able to find the reservation and emailed me the confirmation receipt. He then told me that the ticket number had not yet been issued but I would receive it within the next four hours. In addition, this rep was extremely pushy on selling the $14.99 flight protection insurance which I had to deny about four times. On 8/4/15, I checked my email and never received the ticket number like he stated I would get in four hours. It had now been about 15 hours with no ticket number. I began researching customer reviews for this company and found many negative reviews.

The site was user-friendly. However, I wanted to speak to a person. I had an excellent agent.

We booked last Wednesday the 29/07/2015, on the telephone through a Sydney Australia phone number - cost $775 au. We didn't get a receipt. The next day we phoned for a receipt - couldn't give us one. We had to wait for billing. Next day Friday - we called back. We found out we had been charged $1067, as it's American company - we were never told! We were refunded a infant seat - as we were charged by our airline, they said "No you weren't." We tried to change our times ever since as we noticed he has booked us on wrong flight!!! The wrong flight even though he clearly checked and confirmed the flight times with us. Now because we couldn't get receipt within 24 hours they keep passing us around and hanging up on us, and won't assist us to clear this up. It's now been 6 days of stress. I just want our flights fixed up. They are scam artists!!

Hard to change airport especially for a senior citizen like me and had knee replacement surgery.

I highly recommend the services of this company's online sales agents. My health & financial concerns about the flight were resolved politely, efficiently yet with a "human touch." I will definitely recommend this company to all my senior friends.

I booked a flight online to attend a funeral, but needed an earlier fight then I thought, I called customer service and they were fantastic and helped me out and kept me within my budget. They were understanding and very fair with the price. Great company overall.

It was very helpful to deal with customer service, however wait time was long, it should be improved.

Our vacations started with a very unpleasant situation at the airline front desk at the time of checking in. After two years of not going anywhere due to the nature of my business, we finally planned a trip to Spain for two weeks. I was told before not to book airplane tickets through CheapOair but the price of the tickets multiply by each of my family members convinced me to book these tickets with CheapOair. I made a mistake of ignoring a friend's advice from his previous bad experience with CheapOair.

I made a mistake in my initial booking and the customer service rep with whom I spoke helped to address the issue with minimal impact on my wallet. I was pretty anxious about the whole affair, but was able to breathe easy when I saw the resolved charges on my credit card today. All is well. Thanks.

I've been using CheapOair as my search engine when searching for anything from airfare to car rental to hotel rooms. I must say it's always been a great experience. My last search got me a round trip direct flight from LAX to ORD for an incredible price. I recommend CheapOair for all your travel needs. They are fantastic