CarTrawler Reviews

Be aware that this is a very bad organization where scamming is on highest level letting you pay a lot of extra money on pickup. One way or the other.

I tried to use frequent flyer miles to rent a car, and the airline sent me to CarTrawler. What a rip-off! My flight was delayed by four hours, and by the time it got in, the rental car desk was closed. I had to take taxi, so I canceled my car rental; but CarTrawler refuses to give me a refund. They say if my flight is delayed, I'm out of luck. When I look at other reviews, this seems to be a pattern.

They are slamming. I paid for my car rental and insurance inline but when I went to collect the car from desk they didn’t release the car and they said I have to pay again directly to rent company not through the site. They ruined my holiday. After 5 times calling the customer service each time they said they will contact me in 48 hours but when they no call I call again and surprisedly they said, "Oh you have wait another 48 hours because you called us again." I spent a lot on transportation on my holiday and no car and every day calling rental company for solution but nothing. As soon as my holiday finished they sent me an email and say, "Oh because you have no cancelled the contract during the rental time so you don’t get cancellation." They are disgusting.

I booked a car with this company "CarTrawler". I paid for the rental and purchased their insurance plan. Then when I arrived to pick up the car they told me they did NOT accept the online booking or insurance and tried to extract another 600 euros from me for a deposit on the car plus another 200 euros in insurance, plus they wanted to secure 2000 euros on my credit card so I refused the rental and canceled my booking and they still kept the 800 dollars I had paid and did not refund 1 penny of the money. They are scammers and the most fraudulent company I have ever dealt with. Do NOT rent anything from this company because they will scam you and keep your money. They should be in jail!

Scammers scammers be warned, foreigners and absolute scammers.

I booked my car thru WestJet (CarTrawler). Having confirmed the booking and receiving a quote I thought I was set. Until I reached the actual rental counter for Alamo where I was charged about 40% more for the car than was quoted. With no other options at the time, I paid. When I reached out to CarTrawler their response was basically, "You're on your own here. Take it up with the rental company." As far as I'm concerned they are operating a bait and switch operation and I will never deal with them again.

I rented a car through Car Trawler, and bought their insurance, which they claimed would be all I needed for my trip to Costa Rica. When I got to car rental office, it was clear based on posted signs that that wasn’t correct, and that I would have to buy additional insurance. I contacted Car Trawler (which was a fairly slow, painful process), but was told that they couldn’t cancel the useless policy. I would recommend avoiding this company.

Terrible service! When I booked my flight and car rental at the same time, I didn't know I was using cartrawler until I received confirmation for the booking. I had a last minute flight change and when I contacted CarTrawler customer service to reschedule the car rental dates, the online agent suddenly "ran out of time" to confirm the rebooking and had to send my query to their case management office. Ultimately, Cartrawler denied my refund because I hadn't cancelled within 48 hours as stated in the contract. The flight change was out of my control and I made every attempt to reschedule the car rental. It's a total scam.

Booked a XXL van to dxb airport. It says 10 bags during booking but once I received confirmation it says 5 bags and 5 small handbags. This won't work for me. I cancelled immediately. Contacted support, they said no refund because it was cancelled within 24 hours of booking. Asked to speak to supervisor, they wouldn't let me speak to one. I have no choice but to dispute the charge with my credit card.

Recently I rented a car in Milan. Initially, I was charged 116.36 USD for renting the car. When I picked up the car (which was EXTREMELY dirty) they charged me an extra $150 USD for not having an international license despite my US license allowing me to drive in Europe for up to 6 months. Additionally, they tried to sell me insurance for $50 USD a DAY which I did not pay. Moreover, they only take VISA cards due to what I believe is VISA's habit of not checking for fraud and scams.