CarTrawler

They are not transparent at all. When you arrive to pick up vehicle you are told you have to buy another expensive insurance in top of the one they already sold you or you can’t take the car. They marked my pickup as no show as I was in the agency and on the phone with the broker. Which they use to keep your money.

We were told if we cancel within a certain period we will be charged a cancelation fee or be waived. They charged us full amount. Air Canada canceled our flight 4 hrs before departure and we were stuck. They will not budge even though we are will to pay a cancelation fee.

Beware of the Emirates Partner CarTrawler: It's the most unreliable company. Of several mails and messages sent to them since September 22 not a single one has been answered nor treated. I don't understand how Emirates can partner with such a company.

This company has awful customer service. When I booked my rental car through Hotels.com, I was re-directed to a 3rd party site, Car Trawler. I booked the car in my husband's name and used my credit card to pay for the car (like I have done countless other times with several other car rental companies). When we arrived at the Las Vegas NU car rental desk, I was shocked at the condition of the building. It was filthy and falling apart. The agents present seemed miserable and were extremely rude. We stood in line for almost an hour. they refused to release the car I had paid for because my husband had a debit card, not a credit card. They refused to accept a debit card for the security deposit.

I booked airline tickets and a car on Alaska Airlines website using a bank card that my bank insists works as either a credit or debit card. Car Trawler charged my account $373.49 for a car that they refused to loan me when I arrived at my destination airport. They said they couldn't release the car because my card is a debit card. I have only the one card so I had no other card to offer them. They have also refused to refund the $373.49 reservation payment. My bank says they can't help me because I authorized it and Alaska Airlines can't help me because it's a third party, and Car Trawler won't help me because it's written in the fine print of the contract that a 'credit' card is required at pick up. Disgusting that they accepted it for a deposit and now won't refund it even though I didn't get the use of a car.

I recently traveled to LA to take care of a medical issue and rented a car through this platform. Apparently, CarTrawler was a sub-app built into the LAX car rental website, because I never actually noticed this branding until the nightmare of getting a refund on this rental began. For starters, I rented this car over a month in advance to keep everything organized. Nowhere in the rental process did it say anything about needing any special kind of credit card, I double-checked because I had lost my credit card and only had my debit. I haven’t had any issues with that in the past, most rental agencies just ask for an extra deposit. Apparently, the rental agency I rented from (Nu- also terrible customer service) doesn’t accept debit, but this wasn’t communicated to me clearly until the day I arrived to pick up my car.

I agreed to the unorthodox policies on the CarTrawler website, but when I arrived at the rental car counter I was given different policies regarding insurance. Total Scam! I refused the car and CarTrawler still tried to charge me. I disputed the charge with my credit card company and that was the first time they reached out to me and complained that they wanted me to cancel the credit card dispute. What nerve!

Total disaster. When we rent to the kiosk in Panama City, Dollar Rental wouldn’t accept the letter from our insurance company stating we had 2 million dollars of liability insurance in any country in the world and would only release the car if we paid another $45/day. We were renting for 2 months so another $2400 was out of our budget. We didn’t accept the car and wrote up a new contract for 1 week. We started the “complaint process” via WhatsApp chats immediately and submitted all backup documents to the address they told us to email to. We received an email today stating the car wasn’t released to us because my husband's credit card has his middle initial on it and he didn’t put the initial on the initial deal we made online.

We rented a van in St Croix through Hopper who then went through Cartrawler who then went through Ace/Olympic rentals in St Croix. We were picked up at the airport by the rental company and taken to their offices. We were told we needed to give them a credit card for security. We gave it to them, they assured us we would not be charged if the car was properly returned. We returned it as instructed and when we get our credit card bill we were charged 301.40 and 300.00 the same time. We asked ace/olympic and cartrawler and was told we never picked up our car at the airport. We asked cartrawler and ace/olympic for our money back. We were denied. Still waiting on hopper to help us. We have a receipt where we paid hopper in full

Avoid this company if you don’t want to lose your money. When they agree to give a refund when the service is not provided, they ended up by not doing it using ridiculous excuses. Don’t get scam by this company, don’t book online with them.