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I booked the Dollar Rental on CarTrawler for personal use. Debit card transactions was honored on prepaid booking...but my husband was denied the car when he went to collect it at Lehigh Valley Airport for Dollar Rental do not do debit card transactions. I cancelled the reservation on Dollar Rental and was hung up for NO refund from the customer service also came to know that I had booked with a 3rd party agent Cartrawler.
I did called Cartrawler customer service and received an email that no refund be issued due to their scamster terms and conditions. The terms clearly stated that debit card transactions are not honored in prepaid bookings. In the 7th program it's clearly stated that debit card and dollar credit card are not valid form of payments. The worst customer service and transactions are null and void. Still I was charged and the case have been re-opened and awaiting on the response of refund. Not a honorable company to deal with both Cartrawler and Dollar Car Rental.
In June, 2017, I made flight & car rental reservations through JustFly for an October trip to Orlando. Car rental reservation came through CarTrawler, with whom JustFly has a partnership. When I arrived at airport, I contacted the 800 # and was told a shuttle would arrive in 5-10 min, I was to report to 'off airport rental shuttle' area. No shuttle arrived, called again in 30 minutes & given same response. Ninety minutes from the time this all began, I am told that Orlando office is likely closed, I'll need to go through another rental agency. Was fortunate to secure a car but at 10X the cost of CarTrawler quote.
Attempted communication with CarTrawler several times, submitted a letter stating my complaint & was told there was nothing more they could do, but refund the cost of their quote. Communicated with JustFly who told me that THEY would file a complaint with CarTrawler and I could expect communication back from CarTrawler, but there was nothing more that JustFly could do. I have since attempted to re-contact CarTrawler and get no response using their posted telephone numbers.
Worked on setting up business trip thru Hotels.com. Reserved room then moved to Car Rental link. Made selections went to "Book Now" but got error message: "We are sorry but a technical problem occurred while processing your booking. Your booking was not completed and your card has not been charged. Please try again or contact us so that we may assist you." Called Hotels.com for support. Reps DID NOT LISTEN, kept trying get me hotel reservation. Only support offered for CarTrawler was international call to Ireland. NO SUPPORT IN USA. Never got chance to make car reservation thru their website.
I rented a car last minute through what I assumed was Dollar Rental Car and I am a Dollar Express Member. By being a member I can usually skip the rental counter and head straight to my car but on this occasion I had to go to the counter. At the counter I advised the clerk that I would like to use another credit card other than that I used to reserve the car, no problem. Dropped the car off when I was done went back to the counter to ensure everything was OK because I just had a gut feeling that my original card would be charged but the clerk said I was good to go.
Later I observed that I was charged more money on original card from a CarTrawler company out of Dublin, Ireland so I called the number associated with the charge and it's a company associated with Dollar who advised me that the charge was for my reservation at which time I advised them that I had paid the rental in full at the counter with another card and they needed to refund my charge and they said they would investigate it and let me know in 4-6 months in advised them I had the receipts and that I would email them and they refused to accept them.
I then contacted the credit card company and they advised that they have had numerous complaints and fraudulent charges from this company and that they also had flagged my account for a bunch of charges in the UK for which I did not authorize. So my card was cancelled and I was sent another card. Now, I get a threatening email from CarTrawler asking why I disputed the charge and by me doing so it would result in additional charges to my account. This is absolutely ridiculous that I have to put up with this BS.
Rented car online. Pre paid with debit card. Went to pick up car the next day. Clerk stated I couldn't pick up the car unless I had a valid credit card. I didn't. Didn't get the car. Called Dollar Rental and was referred to Cartrawler. Called Cartrawler requesting a refund of payment to debit card. I was turned down, stating that I needed to reserve the car with a credit card in order to get a refund. Even though the online site accepted the debit card to reserve the car. Now I know how they stay in business. No refunds. Never again.
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I made a car rental transaction through CarTrawler online. I paid the deposit, however, nowhere did they disclose that they are a foreign, NON USA company, therefore I was also charged foreign transaction fees by my credit card company. If I had known I would have used a different credit card with no such fees. Also, they incorrectly underestimated the taxes and fees, therefore, I had to pay more at the rental counter then they had disclosed on my original, online rental receipt. This company is not up to my standards and I will NOT be using them again. Be leary of companies of such as CarTrawler, that are hiding and misrepresenting information online. I called CarTrawler and they did nothing to help me. Not a reputable company at all. They put themselves above the customer, that is for sure.
CHEAT-CHEAT-CHEAT. STAY AWAY FROM THIS COMPANY. DONT USE THEM. BOOKING A CAR IS EASY, but, couldn't expect such a theft if I had rented the car and paid their ridiculous deposit, 1000 UK Pound. Rent of car including insurance. 95 UK. Pounds, not expensive, but a cheap car, a small car, ok. BUT 1000 UK Pounds as deposit, so I canceled my booking right away, and got a confirmation mail soon after that I would receive my money back 10 BANK DAYS after. This was the 1st of March 2018, now it is the 17th of March and nothing has happened yet.
I have been in contact with them on the phone in Norway. Several times... I have been in contact with my bank online support several times...but nothing happens. So I have therefore send the CARTRAWLER an email, in which I inform the Company of, that my price PR. hour waiting for my return transfer of my money is 200.00 Kroners-25%VAT. And I have also informed the Cartrawler Company, that as soon as I am back in Denmark then I will contact a lawyer and press charges against this company and bring them to Court of Justice. If we, as customers does any harm or violations to the agreed contract, or damage the rented vehicle in any ways, then we are being drawn all the way to the Gallow hill and are being hung at noon... Now I am going to kick their arses so hard they know they have been hit.
I booked a flight and car through Ryanair website. Car Hire is operated by CarTrawler. I booked the car, payment was taken on my credit card and a voucher issued. On arrival at destination Airport being Paphos in Cyprus I proceeded to the Europcar desk. On arrival and handing in voucher they had no record of my booking. After investigation by the very helpful Europcar operative she found the car had been cancelled. I contacted the booking company and they say it was cancelled at 11.15 am on 21/02/18. As I was in midflight at this time it obviously was not me cancelled.
Original booking was £14.33. I hired a car through Europcar at a cost of €58.50. A vast difference for which I requested a refund from Cartrawler. They refused saying I cancelled hire. I am now being sent round in circles replying to emails just saying this booking was cancelled. Customer Services replied with the same reply, "Booking cancelled." The payment was refunded but I am still out of pocket. Whilst this is not a large amount it is the principle of what has happened that people need to be warned about.
Thrifty and CarTrawler are stealing people's money. This happened to me and from what I later saw in the comments, with thousands of people. If I had researched better before, I would never give my credit card number to Thrifty and CarTrawler. Avoid being deceived by these two companies. Look for honest car rental companies.
I booked Toyota Rav4. We went to pick up car from Cancun Mexico. We waited there 2 hours to get the car. They said, "We don't have Rav4. We can give you 4 door sedan Kia car". We are 5 people and we had 3 luggage and 5 handbags. I paid for SUV not for car. They asked me on the counter. We have to pay third party insurance $350 more. When I booked the car was included third party insurance. On the web when I booked the SUV was showing Toyota RAV4 or slimmer. Why they want to give me small car. She said, "If you don't want car we give you money back". I paid in August 2017. I emailed them too many times. Now they said, "We are not refund you money". I lost $389.00 CAN. Please don't rent car from this company. I looked all the reviews. All is bad. Stealing money from people.
BEWARE of this company that operates under various names like Car Trawler, Argus Car Hire, Etrawler etc and pays people to put good reviews on all forums! Just google the above names and see all the complaints that pop up. They are all the same company and we got SCAMMED by one of them before we realized they are all the same! DO NOT USE THEM. We booked a Mazda Demio or similar, AT, AC, class of car. We got an old junk Nissan Tiida that did not suit any of our needs and the AT was useless since the car wouldn't go up any inclination at all without manual gear change.
There were scratches, dents, and markings all over the car. The AC vents were shut off and broken so it did not work. They promised us monetary compensation because by their own admission we should not have been given this car. The service company agreed to refund but were waiting for Argus/Car Trawler to pay them and Argus said they won't do anything about it! It's been weeks and we haven't heard a word from anyone despite repeated mails and calls. I strongly suggest you get yourself a better a car rental company and don't book via Argus/Car Trawler/Etrawler. Do not get fooled like we were since it was our first time!
Stay away from this company. They will overcharge you and hold a deposit over 2000 euro. Stay away and book somewhere else. I have canceled my booking and I am having problem getting my money back. Time to call my Credit card company...
I made a booking for a 7 seater Chevrolet Tahoe or similar under Booking Reference Number: ** Confirmation no. **. My pickup was scheduled for pickup at Dubai international airport T1 from Dollar Rent a Car. I went 15 mins before pickup and was informed that they have the booking but they don't have any 7 seater. I had paid in full in advance for a 7 seater four days ahead of pickup day, but despite this, no 7 seaters were reserved for me. When I called CarTrawler, to complain on this non-availability, I was asked a bunch of question like, did I go to the pickup before my pickup time, did I go the correct local rent a car company, after I had answered these questions, I asked the agent if she would like to speak to the local rent a car company, and they spoke.
Now CarTrawler is convinced that there are no 7 seaters, she asked if I can settle for a saloon car (4 seater). I disagreed and asked of either 7 seater or immediate refund. I was told refund will take more than 20 days after they investigate if the issue was due to my fault or rent a car faults. CarTrawler are unprofessional who are not fit to run a rent a car portal. Please avoid them. The only reason I choose them was due the fact I traveled in Emirates airline and CarTrawler was the rent a car option on their website.
This company is a big sham! We booked a car through CarTrawler for our 9 day holiday in the UK with our 3 children aged 8, 11 and 13. Our flight to Gatwick was delayed and when we tried to call the number on our booking confirmation no-one answered the phone. By the time we got to the rental desk it was closed for the night. We then went to speak to one of the other rental companies at the airport who helped us call CarTrawler to let them know what had happened. We were told they couldn't guarantee us a refund and that we had to send in a complaint.
Thinking (naively) that they would refund us as we hadn't even picked up the car we hired a car from the other company for our holiday. After several e-mails and telephone calls with CarTrawler's rude and unhelpful customer advisers we were refused a refund of our approx. 700 British pounds. Of course this is direct theft but CarTrawler don't seem to care one bit about customer satisfaction or reputation. Steer well clear of these cowboys!
Avoid at all expenses... Hundreds of complaints and lawsuits are pending against that thief company. They offer discounted cheap PREPAID prices for rental cars. When you go pick up your car, OOPS NO CAR AVAILABLE for variety of reasons. The last car has a problem, the driver made an accident while testing your last car, credit card not debit card needed, accept inferior car or no car at all (e.g. manual rather than automatic transmission, or compact or economy rather than full sedan car).
I rented car through Ryan Air for a trip to Italy, who unbeknown to me used CarTrawler. When collecting my car in Italy they tried to charge me £90. (Sound familiar?) For what I didn't know. When I refused (as I had pre-paid the full amount) the chap at the desk refused the whole rental. I then had to rent a car from another company opposite leaving me out of pocket for the full rental amount I pre-paid. After complaining, so far CarTrawler are not interested despite this being a clear breach of contract in my view. So my next stop is the small claims court.
I see a pattern going on here. Therefore, although, I feel for all the others who got cheated by this company, I am not alone in this situation. I ordered a rental car through Thrifty, which sent me to their sister company Dollar Rental upon arrival. When I made my reservation, I was aware that most rental companies don't accept debit cards.
When I made my reservation with Thrifty, I saw that debit cards were acceptable. Unfortunately, I was blindly misguided to CarTrawler which accepted my rental reservation. They automatically charged a $90 deposit to my bank. Upon arrival to pick up my Rental Car at Thrifty who had me step next door to their sister company Dollar Rental, I presented my card at the desk. They denied my debit card which had sufficient funds to cover whatever additional deposit was needed.
I got very upset because I told them that I called the company to confirm that my card would be accepted. When I desperately tried to explain to them that I was told over the phone that debit cards were allowed, they said that the only way they are allowed was if I had a return flight ticket. I am a local. I was only renting a car to go out of town for 2 days. I didn't need a return flight. Apparently, it was a lost cause for me because I failed to read the fine print.
Before I finally went to another Rental Car Dealer that accepted my debit card, I asked them if and when my $90 deposit would be refunded. They told me yes. I was still so upset that I wasn't sure when I would get my refund. The day after arriving at my destination, I called the Thrifty main office to again ask if and when I would be receiving my deposit. They said it would take up to 3 days. I said okay thanks. More than a week went by and still, no deposit refunded.
It was then that I contacted my bank to investigate what the delay was in receiving my deposit. That is when they told me that the deposit came from CarTrawler. I had no idea that I was even dealing with a company called CarTrawler, which was located in a European country. All I knew was that I was TWICE told that I would be receiving my deposit.
My bank had me open up a claim against the company and gave me a temporary refund of the deposit until the case was settled. I gave them as much information that I could to present evidence. Sadly, on my behalf, I did not write down the name of the people who said I would get my deposit back. I was trustworthy in their word. I am now being informed that the temporary refund will be reversed. Therefore I have to pay CarTrawler $90 for a car that I reserved and showed up ON TIME to rent but was denied my rental. Now, I am not saying that the way CarTrawler does business is illegal but I will say this. THEY ARE CROOKED SCAM ARTISTS!!!
CarTrawler stole my deposit because I NEVER actually rented a car from THRIFTY car rentals. Now neither company will return the deposit to me. Budget, Thrifty, Dollar Rent A Car, Enterprise, Hertz, Payless Car Rental, Hawaiian Airlines, Expedia.com, Atlantic, Virgin, Travelstart And a long list of European travel companies use CARTRAWLER as third party online reservation service. BOYCOTT these companies until they STOP using this company. They are thieves and liars. You will be sorry!
Abandoned two vulnerable young women abroad and failed to refund inside 3 weeks (if at all - yet to be seen). As a direct result of this neglect, despite warnings about dangerous situation, they were robbed of all cash, valuables and passports. CarTrawler refused to process refund to assist and blocked correspondence systematically. Neglectful, unaccountable, irresponsible, immoral. Don’t go near this appalling company if you value honesty, safety or believe in basic human decency.
I have been traveling on a business trip to Kuwait and I have booked a rental car through CarTrawler, Upon reaching there was an issue with my credit card and I was talking to my bank to solve it. The Customer Service Manager from SIXT advised me to cancel the booking and get a refund, and also advised me to go for a local car rental office where credit card will not be needed. I told the manager clearly that I will not get a refund, and he assured to me that I will receive full refund. SIXT and myself communicated with CarTrawler and CarTrawler refused to refund and their reply by email was very unfriendly. This was a very bad experience and I will never deal with both companies again.
Cartrawler is classic BAIT & SWITCH scam. What a ripoff. Return time of day on the confirmation was incorrect by 7 hours. Total rental cost for 3 days - $89. Cost of the extra 7 hours - $195 plus tax etc. Fortunately had a backup reservation and only a small loss. Customer service completely supports the scam... Run the other way.
I have had it with 3rd party bookings!! SCREAM!! I paid a deposit of $140, but then was charged the entire amount for the car upon returning. Submitted a claim, but can't attach documents to the case number. Their Customer Care email replies back with this email is not monitored. Hours to book a trip, then months to finalize charges!!!
Booked online with who I believed was the actual rental car company. Although the Dollar Rental easily pulled my info and receipt I'm told my Visa/debit card couldn't be used so I asked if we could change it over to my husband's name. They proceed to tell me to contact the online customer service. After 30 mins of trying to understand the foreign lady I'm told, "Well your rental has expired! (We were there 30 mins early) You will need to redo everything as if it's a new rental."
I'm just silent thinking this is crazy then she says, "You may or may not get a refund?" So it's ok for someone to take payment for a service that was never provided??? $361.00 gone and told within 20 days we should have a resolution after I go home and start a "case" through email. I'm shocked my husband is angry. We then had to scramble around to find another car to drive from VA to STL to say goodbye to his mother who is dying. I'm hoping to see the refund. I've never had any problem getting one with anyone else straight away not 20 days later or worse nothing! Isn't this stealing?
Hired a vehicle through CarTrawler and was quoted a price of $422.62, paid £235.77 and got the confirmation email from Dollar USA saying that when I got to Orlando airport all I had to do was produce letter, driving license and pay $110. When I got there I was told I had to buy another cover called FDW which cost me $455.84 plus all the taxes that in all cost an extra $578.22.
Anyone thinking of using this service do yourself a favor and stay clear of CarTrawler and dollar, have been to Florida numerous times and never before been ripped off like this by any other company I have used, last time I used Alamo and paid £330 total in 2012 for a brand new Chrysler 300. I do have the original email quote and final receipt from Dollar as proof but don't have a scanner to upload them.
I made the mistake of prepaying online a 10-day car rental with Dollar on September 9th 2017. I did not know at the time that Dollar outsourced the actual "booking" to CarTrawler. When I reserved, I paid 1/2 of the rental charge. On Sept 14th I landed in Charlotte, went through reservations at Dollar, selected a car, walked around the car to ensure everything was OK, no scratches, normal car rental routine. Got to the front of the car, the small front lights were missing. I selected another car, walked around that one, it had a dent, but I said to myself Okay, I'm ready to go.
When I got to the exit, the booth person told me I could take the car, due to other damages. I had enough. I canceled the car rental. I did not feel comfortable. I asked about my refund for the online payment I made. They gave me the number to the booking agency, CarTrawler. They are totally unbelievable. I was told that It will take 20 days for me to possibly get a refund; they need time to Investigate. This is so outrageous. Stay away from both Dollar and CarTrawler. They are in it together. Dollar still has not release the hold. What a rip-off. I'll talk to my credit card company. Stay away.
This company is rip off! I was charged for a car that I never picked up and now I'm told I never cancelled the reservation. I was charged 221.93 for a car that I never picked up and my reservation was cancelled within 2 minutes of booking. They have no record that I cancelled the reservation so they will not refund my money back. This company is a scam and you shouldn't use them because they are robbing people!!! This company should not be allowed to continue "robbing" and their website should be taken down immediately!!
I rented a car online from Dollar Car Rental in Washington D.C., because of my credit I wasn't allowed the car; they wouldn't take a deposit. I was asked to contact CARTrawler - here is the email from them; "Sending to you an email on how to file a case for refund. I regret to hear that you experienced problems during the rental. In order to resolve the problem for you, we will need to create a complaint ticket for you, where we are able to keep you informed as to the progress of the investigation. We will aim to resolve your complaint within 20 working days from when it is created, but it can depend upon the type of problem and who the car rental supplier was."
"In order to start the process, we will need you to click on the link below which will automatically log you into our customer portal, and where you can classify the nature of your complaint as you see it, provide us a description of what happened, and upload copies of documents that we will need to pursue your complaint. Please follow this link: https://www.cartrawlersupport.com. Then enter the reservation number (booking number) and email address (email address) to login. To create your ticket, click on the "Customer Support" button. After you have done that, please chose the inquiry type that best fits your complaint, then choose the inquiry description that best fits your complaint. You may then in the details box, provide us with a description of what happened - the clearer you can be, the faster we will be able to start the process of investigation."
"The next step is that you must choose "Yes" for the question "Would you like us to contact you". When you select "Yes", the options to upload documents become visible. If you do not select "Yes" the case will not be processed any further. Finally, if you have experienced any charges that you would like investigating, please make sure to attach the copies of proof charges, and of course your supplier agreement. As soon as your complaint has been created, within the next business day, we will start working on it. We look forward to assisting you further." Notice the 'criteria' to get my refund and how they state that I don't complete the requirements they will not continue with the investigation. I am filing a lawsuit in my local jurisdiction, it will cost them more to send someone to defend the lawsuit and I will get my money back.
On 12 Jan 2017, I caused an accident with a vehicle rented through CarTrawler on 2 Dec 2016 under hire contract number **. The excess was limited to AUD 3500. The car was supplied by Hertz; this firm deducted 4,309.84 from my Visa Card account. I had no contractual relationship with Hertz. However, CarTrawler obviously allowed unauthorized access to my account. I asked Cartrawler to refund the amount of AUD 808.84. This company did not reply to my request. Did I fall victim to thugs?
I rented a car through their website and then when I went to Avis counter in Turkey, they could not deliver my car saying that there is a security requirement by the government that every customer needs to receive an sms from their bank regarding leasing a luxury segment car. Anyways Avis advised me to contact CarTrawler and get my money back but when I did, CarTrawler declined my request and they charged my card for a lease that DID NOT TAKE PLACE. Their customer relations team never replies back on time or simply reply saying 'You agreed to sign our terms and conditions and therefore we cannot help you further,' it was very disappointing. I would not suggest anyone renting anything through this website, they are unreliable and they have no respect for their clients.
I cancelled my reservation more than the required 48 hours in advance and they still will not refund my money. I have a time stamped email showing it was cancelled but it does not matter to them. This was my first and last experience with CarTrawler. I had used Dollar car rental many times and was happy with their services but they have also lost a customer for doing any kind of business with this company!
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