CarTrawler Reviews

Booked a car in Feb for June (airport). Their system cancelled the reservation (email proof) but my credit card was still charged in June. I have been sending emails, chats and WhatsApp and no one is responding. I finally managed to get a complaint & a case uploaded that will still take 20 days to be investigated + the backlog they are facing (no wonder..). Never ever again will I use this company. 100% scam.

Be aware of all brokers but Cartrawler seem to just suck people's money from them without any aftercare. I have lost £115 due to not having a credit card with a forename on it! Not plainly obvious when hiring the car!

Rented a car via HOTELS.com and selected THRIFTY for a pickup at DFW. (Didn't realize that Hotels.com handed me off to CAR TRAWLER.) Our flight was delayed and we didn't get to the rental counter until 10:30PM and the counter was closed! (I had already registered for "Bypass-the-Counter" providing them with my Driver's License.) No one was there; no one in the pickup area, not a soul was around. We were literally stranded without a car! I called the customer service number; they said they were closed. I went online to "Manage" my rental and I could not because my rental reservation had passed.

I booked a car through Carngo/Cartrawler for an afterhours pickup when my plane landed. When I got there the office was closed and security turned me away. When I went back the next day the clerk at Rentafacil told me that they don't book through third parties and there was no car reserved for me. Now cartrawler and rentafacil have me listed as a no show and I can't get a refund. They stole $300 from me Feb 3 2024 **.

Recently booked a ride from JFK to the hotel near Time Square, received a message upon arrival, but the driver was missing, called the agency several times, was kept on the line with the result being no driver. Asked for a refund but unfortunately, several messages were sent, no answer, but we did collect money but unfortunately handled the matter properly. What vultures and how they sell themselves neatly and do everything to satisfy the customer. Booking number **.

I booked a car service from JFK to my home through the Emirates website. Emirates usually has impeccable service and customer service. I was promised a driver with a sign at arrivals. Instead, while I was still on the plane I received a barrage of texts with my driver's name and contact. They asked for my selfie to help him (Jerry) find me. When I got out I tried texting and calling. No one was there. I got more texts and a caller ID that said "best price for you."

I reserved a vehicle online which required pay in advance. Reservation stated a confirmation would be sent via email with voucher for the vehicle and pick up arrangements. Vehicle was reserved for 2:30 pm. At 3:15 pm after 4 calls to this company, they finally sent the confirmation email. An hour too late for me to make my deadline. Their response was "We don't know why you didn't get the email, we sent it." That went on for 1 hour. I finally got in touch with the rental company they contracted with who told me there was no vehicle available. CARTRAWLER refused a refund. Flat out stole my money. This company should be banned from conducting business in the United States.

I have booked a Car through Uber Car rentals, through Car Trawler and Car Trawler had Fox Rental assigned to my booking. When I went to pick my car they refused to give me the car. They stated that we can travel to Indiana, Wisconsin, Missouri but not to Michigan (These conditions were not mentioned on the Uber Rental app) and they asked to contact Car Trawler for Refund. I contacted Uber for refund and Uber stated to contact Car Trawler. When I contacted Car Trawler, they refused to refund and stated to contact Uber. Car Trawler states they don't refund if the car rental company refuses to give you a car.

BIG bait and switch! They'll tell you you're all set for a low cost rental, but not disclose that it's an electric vehicle and leave you stranded and stuck upgrading at the counter. Rented thru UberRent via CarTrawler and at 12AM we were told it was going to be an EV, which would not work for the distances we had to travel, so we were forced to upgrade at the counter amounting in nearly TRIPLE the originally quoted cost. Uber will do nothing to help you because CarTrawler is the booking service and their customer service team will be jerks to you and refuse to rectify the situation. AVOID AT ALL COSTS.

I am sharing this in hopes that other consumers will read it BEFORE not doing business with these scammers. I booked a car to which I paid a premium insurance, only to find out that the rental company will still secure a $2,250 deposit on my credit card and they will use the ENTIRE amount if the car gets any scratches or dents. When I asked them to cancel the useless policy they said it needed to be cancelled more than 24 hours prior to the rental period, ignoring that I booked the rental only 2 hrs in advance. I wasn't informed of none of the important facts - that they need 2,250$ security deposit and that I can't cancel the policy if I don't needed it. I will NEVER do business again with these scammers!

I booked the rental car with NU Car Rentals. The transaction was done through Hotels.com. Cartrawler is the broker. When I arrived at the Phoenix airport, the NU Car Rental place was closed already (super frustrating). I had to make other travel arrangements late. I noticed that my card was still hit with the transaction. I called NU Car Rentals and explained what happened. Danielle (super nice) canceled my booking without penalty and told me that I had to call the broker since they didn’t have the funds. I called Cartrawler (646-845-1888) and they refused to reimburse me my funds, stating that because I arrived after NU Car Rentals was closed, it was my fault. Or that I should have called them prior to the time of the rental company closing; I was on a place. Super unreasonable. I'll avoid them in the future.

CarTrawler cannot understand why they should refund $233 for a car rental "reservation". This was not my 1st time reserving a car online, think we all do it to find the cheapest price. Why, then would I use an agent in Ireland to secure a car rental in the US? August 2023, provided my name to pick up the Dollar rental car(as usual) they did not request a voucher from my "reservation agent" Dollar requested credit card and asked if I wanted insurance told them I took insurance when I made reservation. The reply was, "We will not honor that policy", so took Dollar insurance (about $36) so as not to be sorry later.

They did not have the car for me but still withdrew my money from my bank. I am still waiting on a refund from this scamming car hire company. They expect you not to follow up with refund and give you the runaround.

I wish I'd of seen all these reviews before I got involve with CarTrawler! I looked online for the best deal for a rental car for my trip. Found cartrawler and paid for my rental and deposit. Got on the plane and when I landed I proceeded to the "dollar car rental" that cartrawler sent me to. I get up to the counter and get told they need my card to put a 795 deposit held against my card!! I told them "NO. I paid for all of this up front!" They told me no that's just the deposit for car trawler that goes towards the rental!! I called car trawer and they wanted to point the blame to the car rental place (they are offshore BTW) so I cancelled my reservation with car trawler and they charged me 110.00 for the cancelation fee and still have not received my refund and went to Enterprise in town and got a car and enterprise was a very smooth transaction and I paid a 200.00 deposit and they took out 167 for that for my 5 day rental. NEVER AGAIN!!!

This company is the business of scamming and stealing money. I tried to rent a car, unfortunately, through this company. I never got the car for some mistake with the credit card system at the airport and I had to rent it with a different company because at the time the mistake was clear, they were out of cars. When I try to get the money back, OHH surprise, they denied and refused the refund. I raised the issue with my bank, but CarTrawler sent a bunch of paper justifying their denial and because I couldn't provided proof of the system failure, the complaint with the bank ended there. Car trawler kept the money, even though I never receive the service, and even though they knew there was the system failure. I feel like if an street rat open my wallet, grab my money and run away. They acted in the same way.

STAY AWAY from this SCAM company! Just as so many others have already written, they are LIARS and THIEVES! They quote one price and "guarantee" no hidden extras, but then when you show up at the airport, the car rental company (Dollar Rent-a-Car in Panama City, Republic of Panama in my case) tells you there are all sorts of extra fees. In my case the $110.37 I was quoted for a 5-day rental more than TRIPLED in price once all the hidden fees were added! The man was very rude and threatened to not even rent me a car if I didn't pay the additional fees.

It is true, this company like to take what is not theirs. I tried to rent a car with Thrifty. Cartrawler made the charge but when I get to the counter I could not complete the transaction for the security deposit. Even though I use the same card the transaction couldn't be completed. Now that I am requesting the refund, Cartrawler redirected me to Thrifty. But Thrifty and my bank says that who made the charge and the company that has the money is Cartrawler. I have 3 attempts to reason with them and they are even refusing a partial refund. I put the dispute with my bank and still waiting for solution.

So I made a reservation within 6 months before my flight. For some reason my fly was moved from 4 am to 6 pm and I called them to see if that was ok but they did not honor my reservation and wanted me to make a new reservation which they did not have what I need. So I asked for a refund with more than 24 hours and still they charged me $145 fees.

They refused to issue a refund. A total SCAM! When you contact them all they do is give you the runaround! They did not provide what we paid for. Despite three separate attempts they refused to do anything or refund even one penny. FRAUD!!!!

After reading all these bad reviews about this company, they are obviously scammers. I made a car reservation in January with “Sixt rental services”. When I made it, at the time of the appointment, they were closed. I’ve been having the hardest time getting a refund, and Cartrawler had me thinking that the rental company was declining the refund. However, cartrawler is actually declining the refund and I’ve basically been scammed out of my money. I’ll never pay for a reservation in advance again.

When booking through Hotels.com, I was asked if I wanted to rent a vehicle. I clicked yes and it directed me to a list of known car rental companies and I selected (and paid for) a rental through Dollar. I didn't even notice (until it came through on my credit card) that I had used a third party booking agent. The day of our trip came and our flight was delayed 3.5 hours and then cancelled. I contacted CarTrawler and they said - "Sorry, no refund. You're past the time to pick up the car." Yes, of course, I was! I don't have a crystal ball. Live and learn, I guess. Never again will I bundle anything.

They are not transparent at all. When you arrive to pick up vehicle you are told you have to buy another expensive insurance in top of the one they already sold you or you can’t take the car. They marked my pickup as no show as I was in the agency and on the phone with the broker. Which they use to keep your money.

We were told if we cancel within a certain period we will be charged a cancelation fee or be waived. They charged us full amount. Air Canada canceled our flight 4 hrs before departure and we were stuck. They will not budge even though we are will to pay a cancelation fee.

This company has awful customer service. When I booked my rental car through Hotels.com, I was re-directed to a 3rd party site, Car Trawler. I booked the car in my husband's name and used my credit card to pay for the car (like I have done countless other times with several other car rental companies). When we arrived at the Las Vegas NU car rental desk, I was shocked at the condition of the building. It was filthy and falling apart. The agents present seemed miserable and were extremely rude. We stood in line for almost an hour. they refused to release the car I had paid for because my husband had a debit card, not a credit card. They refused to accept a debit card for the security deposit.

I booked airline tickets and a car on Alaska Airlines website using a bank card that my bank insists works as either a credit or debit card. Car Trawler charged my account $373.49 for a car that they refused to loan me when I arrived at my destination airport. They said they couldn't release the car because my card is a debit card. I have only the one card so I had no other card to offer them. They have also refused to refund the $373.49 reservation payment. My bank says they can't help me because I authorized it and Alaska Airlines can't help me because it's a third party, and Car Trawler won't help me because it's written in the fine print of the contract that a 'credit' card is required at pick up. Disgusting that they accepted it for a deposit and now won't refund it even though I didn't get the use of a car.

I recently traveled to LA to take care of a medical issue and rented a car through this platform. Apparently, CarTrawler was a sub-app built into the LAX car rental website, because I never actually noticed this branding until the nightmare of getting a refund on this rental began. For starters, I rented this car over a month in advance to keep everything organized. Nowhere in the rental process did it say anything about needing any special kind of credit card, I double-checked because I had lost my credit card and only had my debit. I haven’t had any issues with that in the past, most rental agencies just ask for an extra deposit. Apparently, the rental agency I rented from (Nu- also terrible customer service) doesn’t accept debit, but this wasn’t communicated to me clearly until the day I arrived to pick up my car.

I agreed to the unorthodox policies on the CarTrawler website, but when I arrived at the rental car counter I was given different policies regarding insurance. Total Scam! I refused the car and CarTrawler still tried to charge me. I disputed the charge with my credit card company and that was the first time they reached out to me and complained that they wanted me to cancel the credit card dispute. What nerve!

Total disaster. When we rent to the kiosk in Panama City, Dollar Rental wouldn’t accept the letter from our insurance company stating we had 2 million dollars of liability insurance in any country in the world and would only release the car if we paid another $45/day. We were renting for 2 months so another $2400 was out of our budget. We didn’t accept the car and wrote up a new contract for 1 week. We started the “complaint process” via WhatsApp chats immediately and submitted all backup documents to the address they told us to email to. We received an email today stating the car wasn’t released to us because my husband's credit card has his middle initial on it and he didn’t put the initial on the initial deal we made online.

We rented a van in St Croix through Hopper who then went through Cartrawler who then went through Ace/Olympic rentals in St Croix. We were picked up at the airport by the rental company and taken to their offices. We were told we needed to give them a credit card for security. We gave it to them, they assured us we would not be charged if the car was properly returned. We returned it as instructed and when we get our credit card bill we were charged 301.40 and 300.00 the same time. We asked ace/olympic and cartrawler and was told we never picked up our car at the airport. We asked cartrawler and ace/olympic for our money back. We were denied. Still waiting on hopper to help us. We have a receipt where we paid hopper in full

Avoid this company if you don’t want to lose your money. When they agree to give a refund when the service is not provided, they ended up by not doing it using ridiculous excuses. Don’t get scam by this company, don’t book online with them.

Do Not under Any Circumstances book your car rental through Alaska Airlines Car Rental!! It’s a scam from Dublin Ireland who asked me to pay $467 upfront to reserve my car! I haven’t traveled since 2019 and figured maybe this is how you have to do it now! I went to Dollar at the airport and they did not have a car for me for 2 hours so they offered me a Minivan at a reduced rate. I told them I already paid $467 and they said that my total fee would be $356. When I returned the car they charged my credit card for $356.

We rented a Budget rental car through Hotels.com/CarTrawler for pickup at the Seattle train station after taking the Empire Builder scenic train from Chicago. We were renting the car for one night to drive to Mt. Rainier National Park, where we had booked a hotel. We confirmed the reservation with CarTrawler as requested a few days before the trip. When we arrived in Seattle, we found that the Budget location no longer existed! It was now a parking garage, and we could not get a car on such short notice from any rental company - we sat in the train station for an hour trying them all. We lost the amount paid for our hotel, $230, because it was too late to cancel and we had no way to get there, and ended up having to spend the night at an expensive Seattle hotel before our flight home the next day.

I rented a car with Thrifty through CarTrawler, which Alaska Airlines prompted me to do after I booked our flights. I never use third-party systems but I trusted Alaska and went for it. Prepaid over $600. Realized at the Thrifty rental desk my license had expired and contacted CarTrawler immediately to change the name on the rental to my husband’s name. This was done and I received an email confirmation on the spot. But Thrifty still wouldn’t give us the car because the name didn’t change in their system. We spent hours in the Chicago airport with two small children late at night trying to figure this out.

Booking Ref: **. Case Ref: **. Loss of 304,11 euros and 8 hours of my holiday due to this company. Rental DOLLAR could not read my credit card with sufficient funds (unreadable). Because evidence provided contained a different name of driver than credit card refund is denied. This is not reflecting what happened at all at the rental place and Cartrawler is hiding behind policy to not pay me back. Never with this company again.

I booked rental car with Thrifty through intermediary CarTrawler. Upon arrival in Canada I realized I had forgotten my driver's license. My fault. But the problem was that I could not change the contract to my wife's name with Thrifty because I had booked through CarTrawler. CarTrawler could not be reached. I had to take out new contract for the same car in my wife's name and pay again. In the following days I engaged CarTrawler explaining that although my fault initially I was unable to change the contract upon arrival with the rental company. Car Trawler would not reimburse me, not even partially. Lesson Learned: contact car-rental company (Hertz, Alamo etc.) directly, do not use intermediary such as CarTrawler.

ATTENTION TENSIONERS AND THIEVES. The day before departure to Catani in Sicily at 9.30 am I booked a car for 6 days and purchased PREMIUM insurance. I made the payment with the Maestro Debit card. After making the reservation, I received an e-mail that I need a CREDIT CARD (which I do not have) to pick up the car, but if I do not have one, I should not worry because they will help me. That he can not help me because it is Saturday 2.30 pm .... I stayed with the reservation paid, without the right to a refund, with my wife and 5-year-old daughter in 37 degrees heat .... THIEVES.

I booked a car rental through the airline Westjet. They use the service of CarTrawler. I booked my reservation on Feb 18/2022 for a July 2022 booking in San Francisco. Charge came out to 305.00 Canadian dollars. I recently checked the reservation, found out my reservation "was abandoned." Yep. We called and spoke to various customer agents with CarTrawler. They explained that when I placed my reservation, the "rates were changing at the exact time I placed my reservation." THAT WAS THEIR FINAL EXPLANATION. After other feeble attempts staying, credit card etc.. As such they couldn't do anything for me, my NEW RATE 590.00 for three days. We also contacted Westjet, who uses them. OOPS, not their problem... sorry.

Booked an airport taxi transfer ride with them in Amsterdam. The taxi driver arrived 2.5 hrs earlier than the pickup time (He came at the flight arrival time instead of the pickup time on the confirmation). He then waited for an hour and reported me no-show. Didn't get a refund. Trying to get my bank to do a credit card chargeback now.

The worst ever!!!! I booked a car through Emirates and ended up having to deal with this broker, who then outsources to another car rental company in Dubai. On the booking date, I was denied the car as they requested an international driver’s license while the voucher clearly specified that my driver’s license category didn’t require that. I was charged the full amount without being given a car and despite many complaints, back and forths, they didn’t want to budge. They even recognized that the requirements were fulfilled but that they needed the final rental to agree to it. NEVER HAPPENED obviously. They do everything to keep the money. HORRIBLE EXPERIENCE and Emirates should not use such a bad provider without being clear that it is on your own risk.

The confirmation number of the reservation is: **. I´ve booked a Pick-Up Truck to a trip in Panama with CarTrawler. When I arrive at the rental desk (Thrifty) the guy told me they have no Pick Up Truck and we tried to fit our 4 bikes in the car that they offered me in the place of the Pick up truck. As much as we tried the bikes didn´t enter the car, so I have to cancel it with Thrifty (and they confirmed to me that they cancelled and sent a message to CarTrawler explaining what happened). As I was in an Expedition and couldn´t reach CarTrawler by phone, I´ve sent 3 or 4 emails the following days but no answer. When I get back to Brazil I tried again and they finally answered me saying that they could do nothing for me. For me, it´s robbing. They get back the money from Thrifty but are not giving it back to me.

I called CarTrawler and was told too bad that since I didn’t cancel 24 hours out I don’t get a refund even though they were receiving a full refund from Dollar. It’s pretty bad when dollar rental car will reimburse the full amount because of my trip delay. But they keep all the money and will not give any back. I explained this to the individual and all he said was yes that is correct. That is the worst customer experience I have ever received. They’re anything but customer oriented.

I made a car rental reservation with Alaska Airlines rewards program & they use Cartrawler 1.5 months in advance. I prepaid w/ Visa debit & was charged w/ promises of no added fees. When I arrived to Hertz they said I have to pay w/ credit card only & they refused to give me a refund or honor the rental charges I was given. They told me I had to call AK Airlines. I did. Then AK Air told me to call Cartrawler. Well the person at the other end told me that yes they only take credit cards & I should've read the fine print! It accepted my visa debit, when it should've declined! Cartrawler or Hertz should've emailed me & told me so. Or since they don't accept debit cards-why did it not decline when the charges were applied! I will get my bank to get that $ back cause as long as I have proof I was charged twice they will get my money back!

Rented my car from Alaska Airlines website, assuming this was a reputable company. At the time of purchase, there was nothing to indicate that the voucher did not include rental taxes and fees (like other 3rd party vendors such as Hotwire). What a surprise that my $649 rental became an $897 rental. Even when I asked CarTrawler to investigate, they didn't state that their voucher/price didn't include taxes and fees. It was only when I called Thrifty that they explained that to me.

Booked through Alaska Airlines for a car in Detroit. Upon arrival the company they booked me with had discontinued operations in Detroit over 6 months prior. CarTrawler Rep said to just get alternative transportation and they would refund the cost. When I returned from the trip and filed for a reimbursement, they denied it saying I needed a transcript of my conversation with the car rental desk in Detroit; the one that did not exist. Very disappointed that Alaska Airlines brands this as "Alaska Airlines Cars" but it you call Alaska they say they can't help. BTW, the reps were also rude and insulting. Worst experience with any company ever.

I made a car rental reservation through Emirate's website while booking my trip. I was thinking, Emirate Airway booked my car from third party, but I receive a confirmation email from CarTrawler. Few days later, I received a WhatsApp Msg asking for my Passport, DL and other legal documents. My entire travel history, no one ever asked me for all these docs well before car pick up, it’s always over the counter. I though it is spam and ignored it. The booking was made including pick up from airport to location. In their, pick up policy, I must inform about my arrival, so they arrange pick.

I write this review, weeks after the actual experience. Mainly to inform others that CarTrawler is NOT a Rental Car service, nor do they have any Cars to rent. After a thorough review of their business history, it is clear that CarTrawler is not at ALL, a service but instead a Reservation Middle-man. I give them 1 star, because I can't give them any less. On Nov 15th 2021, my father in Washington was displaced by the flooding that happened in NE Washington. He lives in Sumas which is about 2hr drive from Seattle. On November 18th my father contacts me to tell me he isn't doing so well, which prompts me to book a flight and a rental car through Alaska Airline's website. In the process of booking my flight, I am offered a "convenience" service to book a rental car. Normally I would book directly through Enterprise Rent a Car service, but took the opportunity for a cheaper discounted "voucher" service through Alaska Airlines portal.

I thought I rented a car through Budget, but apparently it was through Cartrawler as a third party. On the website it was not clear that you needed a credit card to rent a card, but this information was written in an email right after I had pre-paid. I did not have a credit card, so I called the company immediately to cancel. I was then told by the man on the phone that I would get a full refund since I cancelled within 24 hours, and that he would do the cancellation for me. I double checked that I would get the full refund, and he said all my money would be back on my bank account within 20 days. It has now been one and a half month, and I have still not received my money. I have tried to contact them via mail and on the booking website, but they do not answer. I am now 300euros short, something that have made it hard for me to pay my bills since this whole ordeal started. Do not trust this company with your money.

I have never been cheated before with car rental; Do not - and do never - use CarTrawler!! We prepaid a one-week car rental in Sicily through CarTrawler with a visa card. When we arrived at Sicily, we were taken to this far-away rental shop ("OptimoRent"), where they blankly refused to give us the car on grounds that we did not present them with a Credit card (i.e. MasterCard) in the driver's name because they wanted to get a €1000 deposit additionally on that card. We did present them with such a card, and with multiple Visa cards (Debit), but they would not listen, and they basically threw us out of the shop (and they did the same with another traveller in the same situation) and took all our prepaid money. CarTrawler was just saying blah blah blah to our complaint. Searching the net, I can see that multiple people have been in the same situation with CarTrawler. This company is a scam and I will pursue to get this stopped.

I was not sufficiently informed when the car pick-up wanted to pick up later. Car rental was canceled. Entire booking amount was retained. Not acceptable. Missing information, missing car, so my vacation started badly. Still no refund.

I would give this 0 stars but wasn’t able!! I thought I was renting a car in Florence, Italy directly from SIXT rental but soon realized after being immediately charged over $1000 upfront that this was not the actual car rental agency but a third party. When we got to the rental agency the next day to pick up the car we found out I needed an international driver's license with SIXT so they said the voucher that Cartrawler submitted would not work.

I tried to book a car with a debit card which was only possible with credit card. So I got an email that the car was not booked with your debit card. And after two days the money was deducted from my debit card for the car which I wanted to book. I asked CarTrawler to pay me my money back but they refuse to pay back.

CarTrawler is the worst. My flight was canceled after I had prepaid for a car rental for 2 days. I worked tirelessly with the airlines to book another flight the following day to attend my sister’s funeral. When I arrived to pick up my rental I explained I had prepaid for 2 days but I would only need it for one day. I was told I needed to contact CarTrawler for a refund and the rental car company charged me taxes and fees and placed a $500.00 hold on my card. When I contacted CarTrawler I was told they could not refund me the difference of what I had paid. This is illegal to charge for services not rendered. I spoke with a manager who basically said it’s too bad my flight was canceled and the company is not going to issue a refund. He sent me information about filing a complaint however it will take 20 business days to resolve the complaint with no guarantee for a refund. This company does not need to be in business. This is not how you treat customers.

I thought I booked a rental car through Budget. I travel to Venice, Italy for vacation with my family and we all show up to the Budget office to pick up the car for a 1.5 week vacation across the country. To our surprise, this Budget office is CLOSED, with a hand written paper sign on the door. So I call the Budget office assigned and no answer. I walk next door to the Europcar office to see if they can help.

They are in cahoots with car rental companies. The car rental company will require you to pay extra insurance. If you refuse, and a request a refund, CARTRAWLER will find non related justifications as to why you cannot get a refund. For instance, a flight delay. Complete scam. Do not do business with them. They appear to be the company behind flight reservations for VOLARIS, and possibly other airlines.

On July 31, 2021 I submitted a claim over the telephone with CarTrawler and said to wait 20 days for the investigation. Received their answer not able to refund because American Auto Rental said I did not have enough on my credit card to cover the deposit of $707. Even after providing my credit card statements proof of express payments to have more credit available. Well how could this be if American Auto Rental never handled my credit card because I never presented it to the rep. What I did present to the rep was the reservation and payment confirmation for the rental and the auto insurance. The rep said my insurance was not valid and that I needed to buy their insurance that cost almost $1,200.00 which was ridiculous!!! And demanded my refund on the rental and said could not do that process where I needed to call Cartrawlers.

I booked car rental through Emirates who advertised CarTrawler looking as if it was Emirates's own rental service. I booked the car and then due to Pandemic issues flight was cancelled. I could not reach cartrawler for cancellation so I directly cancelled with the car rental company who confirmed the cancellation. However cartrawler refused to refund the money. CARTRAWLER IS A FRAUD AND EMIRATES, ARE WORKING WITH THEM AS Partners in this fraudulent activity. STAY AWAY FROM BOTH.

Made a car reservation through CarTrawler. When trying to pick up the car, the rental agency could not use any of my two credit cards for the car's deposit. I called both banks right there, there was enough credit to cover the charge but both banks said the agency's terminal was not connecting properly since there was no record of the transaction even being attempted. I could not take the car and asked to cancel the reservation. Since it was prepaid through CarTrawler, I tried to contact them for a refund, but they do not have any customer service line and could not reach a representative directly.

I rented a car through car trawler and cancelled a day later. It takes 20 days to get your refund, however it's been 23 days when contacted customer service I was told 20 Business days. Contacted them again by email and received from them please give 3- 5 days after the email. Still nothing. I emailed again and received the same email. Poor customer service, and still no refund. DO NOT WASTE YOUR TIME!

I am so angry. I didn’t do my research. DO NOT book with this company. Terrible customer service considering no way to contact them. I did not receive my refund. Could not go due to covid. Took the money and ran. I hope they prove me wrong but from what I am reading I doubt it. It’s a dang shame when people have no pride or ethics in their jobs.

I made my reservation with Cartrawler two and a half months before traveling. All was in order until I reached the office of the supplier that I chosen through Cartrawler to provide my rental. Not only did they have not record of my request, Cartrawler's booking number was invalid. I contacted Cartrawler through Alaska Airlines and was informed that I had changed my reservation nine times and then had canceled. I had done neither. I then asked the agent to find me another rental available in the Portland area. He informed me that there were no rentals available. Another person overhearing my conversation informed me that Enterprise had vehicles available at the Portland Airport. Ten minutes later, I had a rental. Cartrawler will not be used by me again!

Horrible!! Deserves 0 stars!! I was charged for insurance and The 6day rental!! Given the email that stated everything I needed as a checklist to retrieve my rental car!! Provided me with a number for the shuttle as well!! No customer service number only email. So when I showed my booking information, confirmation number, credit card everything The confirmation email stated!!

Booked via Justfly; CarTrawler is horrible - Do Not Use. Gave them my family's flight info and called for the shuttle when we our flight arrived at the airport. They cancelled my rental and never refunded me, had to rent from another company at the airport. Do not use CarTrawler.

I rented a car from CarTrawler through Alaska Airlines not knowing it was a third party App. I showed up to the rental desk after flying from Seattle to Salt Lake City and when I got to the counter, the gal at the desk informed me my driver's license was expired. I had just received my new one in the mail and apparently put the old one back in my wallet and not the new one. My sister was with me and had a current driver's license and credit card and Thrifty/Dollar said we could not rent the car on that particular rental because it was in my name even though we were traveling together.

Absolutely terrible company. Please do not book anything with them. Their refund policy is atrocious, see for yourself. Do not be fooled if they offer $10 less than Priceline/Expedia/Etc. Save yourself a lot of hassle and headache that comes with dealing with CarTrawler. Properly canceled reservations. Take over a month to give you a refund, why? I was refused a car for pick up because I had a temporary ID from a state that I recently moved to. Cartrawler would not issue a refund even though their terms say that a valid temporary ID is acceptable and they marked me as a "no-show" even though I was physically at the car rental place and denied a vehicle.

I rented a car through CarTrawler using Hopper. We were suppose to have rented a vehicle for Hawaii, however when we rented it, it said we had rented a car in LA. So we had to make completely different plans for a vehicle, last minute. On the same day I tried to cancel my original RSVP through Trawler and was denied any help in a refund or even a partial refund. No services were rendered, and I canceled immediately once we resolved our original situation. Never again. I will never use this company and will tell my network of thousands.

I rent cars frequently and this is by far the worst experience I have ever had. I booked a hotel through Hotel.com and they had a link to a good deal (so I thought) on a rental car. The price was good so I booked and payed up front as required. When I arrived in Houston, we took the shuttle to the car rental company, Hertz, only to discover that my car had been booked in League City 16 miles away.

I purchased a car insurance and reserved a rental car with CarTrawler, MEX rental car refused to proved me with the rental car because what I was charged by CarTrawler was too low and the insurance was not accepted by the rental place. I called the insurance company to get a reimbursement and they did reimbursement without problem. CarTrawler until now refuse to reimburse what I paid for the rental car I never got. I don't recommended this scam website at all.

DO NOT book with CarTrawler. I cancelled my booking on Sep 9th thru Hotel.com. It said it will take 20 business days to get the refund. But until today Oct 5th, I still cannot get that, and I have no way to contact Cartrawler. No customer service contact on their websites. No phone number can call even you willing to spend money on international call. And car rental prices are very expensive, they will charge you full insurance by not getting your consent. This is my first time to use this company and will be last time - no more.

Do not use this overpriced scam of a service. I booked a car hire service to take me from the airport from my return flight with Emirates. I did not realize how much more expensive this was from taking an UBER as they listed the price in euros. After they charged my card I went to cancel the booking after 9 minutes (which is how long it takes for you to figure out where to go on their badly designed website). Because my pick up was less than 24 hours (19 hours to be exact) they took my money, cancelled my booking, and rejected my request for refund. DO NOT USE. They took my money, I did not receive the service, and there was no resolution or refund from them. Please stay away from these scammers.

I made a booking in Mar 2020 and due to the current situation I cancelled by booking on April 15. As of today, July 22, 2020, the company is still playing Mickey Mouse games with me to refund my money. One excuse after another. You are talking about dishonesty at a systemic level. I have sent so many emails and communicated with so many of their customer service reps, but they are all the same. They appear very sympathetic. Do not be fooled. There will be no action. They simply play games with you. Think one million times before you book with these cheaters. I understand these are testing times for all companies, but this does not justify the deceit and the lies. I have received over 10 emails from them apologizing for the delay. It would have taken them a fraction of the time to actually refund my money, but as I said the intention is simply not there.

I cancelled my booking ** on 16/3/20 due to Covid 19 and received confirmation of this cancellation. In the cancellation confirmation it was mentioned that it will take 10 days to process the cancellation but Cartrawler still charged my credit card for the amount of 368.42 eur. I have been trying to contact them by phone and email, which seems to be impossible. I did find a chat system where a ´Hadeer´ informed me on 30/3/2020 that the refund can actually take up to 20 days which would mean that I should receive the refund latest 5/4/2020.

I booked a car rental with this company. They were linked to the Alaska airlines website. I paid 3/4 price upfront, but due to covid-19 restrictions, I had to cancel my trip. I went on the website to cancel over 3 weeks in advance. There was a place that it said I could click to cancel my reservation so I did. Apparently if you click that button (the only place offered to click to cancel your reservation) you agree to receive a voucher instead of an actual refund. When I called to ask when I would receive my refund, they said that I will only receive a voucher and there is nothing they can do about it.

While in Malaga Spain I did make a reservation and paid in full on March 22nd via the Renfe Viajes coaches that redirected me to Cartrawler for pick up the next day March 23 at the central station. Pick up was set at 10 am on March 23 for a BMW series 5 or similar and for drop off in Nantes/France on March 26. I did arrive at 09 AM on March 23 to pick up the car but during the night the Spanish government did prohibit all car rental in Spain. Slightly after noon I did received a call from a person saying that car rental was prohibited and that I will get a refund.

Surprisingly, in less than twelve hours from submitting this report, my credit card received the credit. I do not know if it was the complaint to Emirates Airlines or to Consumers Affairs that induced the swift action by CarTrawler in association with Emirates/ Hospitality Group East Africa/ Online Transport Global Co. I am grateful to have received the credit as promised and apologize for overreacting. However, the COVID 19 experience consumed my patience waiting in isolation for a reply, response and credit. My recommendation to them; Please give us an update as you work on our behalf. That would have deluged the anger while I waited.

Booked a car with Dollar for two weeks in USA. Had to cancel trip due to Coronavirus so cancelled car hire direct with Dollar. As I had paid $700 upfront I requested a refund. I was told that as the booking was through CarTrawler I needed to contact them in an email address provided by Dollar. Up to that point I thought I'd been dealing direct with Dollar and still have no clue as to how I booked through the other company. I emailed Cartrawler 5 days before the rental was due and again a few days later and eventually received an email saying I needed to go to their portal. The only action available there was to use their chatbot which was useless. No email or telephone support is provided.

Rented car with CarTrawler agency. What a mistake!! On 18th March 2020 I cancelled this rental due to covid-19. Couldn`t go for holiday if I wanted! Airports closed etc etc. Received email from them saying rental cancelled and that I will get my refund back in 10 working days, ha ha ha. By today 31st May after 74 days after I got nothing back, not a single penny. SHAME on cartrawler. Never again. We will go elsewhere. AVOID CARTRAWLER SCAMMERS.

Thought was hiring a car through airline but certainly found out I wasn’t when the hire car company Alamo refused to hire is our pre-paid car. These guys then hid behind saying industry standards but no actual documentation as to why they would not refund. Complete rip off. Be careful when booking with airlines who you are truly booking with.

Our trip details including airline, car rental, and hotels were booked through an online booking company. Our flight was cancelled after a two hour delay. The flight was rebooked by the airline for the following day. Upon reviewing our itinerary we realized that our car rental had not updated. I called CarTrawler and they worked directly with the rental company to ensure our reservation was held and a car would be available the following day for us. Very satisfied with our experience.

Avoid it with any cost! They don't have proper support in case of any trouble, their website doesn't offer even a single email address, their "so-called" chat-bot is just faulty and can't offer anything. If you got trouble overseas, like I did, you will have to fight them over Social Media for months to get refunded.

I had to prepay the full amount when I booked the rental car 3 weeks in advance. When I arrived in Stockholm one day after I had reserved the car Mabi had rented the car to somebody else. I called every day during the time period I had paid for but it was never a car available. I tried to contact customer service but just got a message saying the case couldn’t be dealt with by the computer. When I tried later to reopen the case I just got an error message.

They charged the money for not providing any services, their ‘fool’ list of docs didn’t consist of international permit. What’s the reason to earn on me not offering the value, while cheating with the instructions? Anyways, the companies sustain based on their abilities to treat the customers whenever they are in need. No Europcar, no Booking.com charged the unfair way they did, what is then their competitive advantage on the market. Rental and booking companies reimburse in many cases: if you even forget your docs or they even agree with hotels/car rentals not to charge their customers if they could not appear. This is the right way to do the business and to share positive customer experience, and then people will use their service again and again. As an agent CarTrawler did nothing, except taking advantage at my cost. Don’t use their services, let’s not let them survive as a company.

Had booked and paid for 2 ways transfer with a van for 3 persons/4 suitcases. Nobody was waiting at the arrival hall. Had to call twice and after 35 minutes a small taxi arrived. Wanted to modify my booking for the trip back to the airport, impossible through their site! Sent an email and did not get an answer, called twice and they were not able to help. Asked to cancel and booked a taxi with another company, still waiting for the refund or a response...

Confirmed Online rent reached to allocated agent with Only single credit card I have and the agent insist that this is Debit Card. Went all the way back to Airport to rent another car from another Agent but without pre-booking. The funny thing SAME card was used to rent the car... With regards to Cartrawler, very very slow communication, Zero support at least to arrange another car and finally this booking money has not been refunded even I can proof the same card was used to rent the car compare to the other agent print out. I am NOT recommending Cartrawler at all and there are many helpful and supportive companies differently will be better than them.

Same as the rest. How this scam allowed to Operate in Europe or on Earth. I broke down on my way to Paris from Manchester. 6 people very cold. Only option to get a hire car to catch the ferry. I Called CarTrawler asking if I can hire by Debit Card. They confirmed Man Airport accepts, so booked. Went to pick up at or before 11:30. Agent checked card and document then kept asking why I need 7 seats 5X. He went in and out half an hour to come back to me and said he can't see me and showed me a pc reads ''customer not found.'' He told me I would received a refund within 5 days. No refund now 2 months. Called 100 times no success. They promised me a refund or compensation due to amount and what happened but never got one. I contacted Hetz and Hertz apologised and offered me a full refund.

My name is Theodore **. On July 5th I went online to book a car for my trip to Greece 10 days (to see my brother who was sick) and Cartrawler/CAR HIRE quote me what I thought was a good price and I made and paid for my reservation instantly booking number ** for the amount of total $160.69 was charged to my credit card ***.

I rented a car through this service. The company they supported, Routes Car Rental, "ran out of cars", sent me to another poorly run partner company and claimed they would reimburse the difference I had to pay for a second rental. That was all a scam. CarTrawler gave no help to resolve. Will absolutely never use again.

When I arrived at the airport in Medellin the car was not there. I immediately called the number on the voucher and the woman told me the ride was cancelled. She also told me an email was sent with the cancellation information and promised a refund. I did not receive that email, but what I did receive was this mail stating I paid instead. After all I arranged a taxi myself at the airport....

I've rent a car via Transavia with CarTrawler in Malaga with fixed car renting prices ACC contract. In Malaga CarTrawler debit too much money via credit card for unknown items. After e-mail discussion my complaint refused without Any reason. Transavia please stop with this company.

CarTrawler is the name of the car rental company. Too bad we can't give a "zero" to this company, remember the name, "CarTrawler". If you are looking for a car company that will DISAPPOINT, MAKE EXCUSES AND RIP YOU OFF, then this is the company you will want to deal with for car rentals. "READ THE HORRIBLE REVIEWS" before thinking about dealing with them. I wish I had been tipped off before my bad experience. How do they stay in business? I "CANNOT" make it more clear, you will have problems using CarTrawler and the lure of a better price is how they prey on unassuming consumers. You will not save money. Read the reviews and you will understand.

I booked a hotel and car package through Hotels.com. I booked a 7 passenger vehicle and paid a deposit on the vehicle. When I went to Fox Rentals to pick up the vehicle, they did not have one to seat the 6 people in our group. Fox got me in touch with another provider which had a vehicle available. The Fox rep was great. The replacement vehicle was $40 more. When I asked CarTrawler for a refund on my deposit, they declined. They stated that a car was offered and I declined, so no refund. Offering a smaller car that does not fit the size of our family is not in keeping with the contract. Beware!

Don't book with them if you go to Malaga. Visa code gives error (afterwards I've read that other people had this also) and then they force you to pay extra insurance of 220€ or no car. (We already paid for extra AXA insurance.)

We booked a car online for a trip to Malta, we paid full amount. We were not able to pick up the car. No solution propose (after pick up time, you don t exist anymore, no possible change, you are no longer a customer, you even don't exist anymore in the database, you cannot access anymore your reservation status) no customer support, everything is done to steal your money without any provided service. A disaster, a joke. Can provide all emails on request.

I reserved a car through cartrawler.COM. No car was available at the rental company. I have not received a refund either. Car rental requested a credit card for "security" even so I have paid for complete insurance no deductible. I provided a valid credit card. They refuse to accept the credit card, so I offered cash deposit, still not good. The lot attendant told me they have no cars. I did research with other rental companies, it turns out that the rental companies on Crete play this trick when they do not have a car. This a fraudulent operation by CARTRAWLER.com s/b renamed CAR-FRAUD.com

Updated on 01/12/2020: I paid for a rental car last April. I showed up, and no car. I was told to go to another agency and I would be repaid later. That never happened... I called customer service 10 times, I went to InterRent/ CarTrawler helpdesk and tried to get my money back. No one interested in helping me, or even standing by what I was promised. So CarTrawler owes me 200 euros plus 500 euros. I will never be repaid this, after 1 year of effort. So if I know I can scare away at least 10 customers from this utter crap company then I will be very satisfied. Please, stay away from CarTrawler and InterRent. Much more worthwhile going with a more expensive company but you will at least get a car you have prepaid for at least....

10-6-19 I went through Alaska Airlines to rent a car with their partner, Cartrawler. My agreement CLEARLY stated that there was No penalty for cancellation right up until the date of the rental. But, when I received the email confirmation and rental voucher it stated that there was a penalty as soon as you made the reservation. I tried to cancel immediately to no avail..I called Alaska and B of A and am still resolving. Cartrawler is a Very Sketchy company. Alaska Airlines should not be doing business with this company...Shame on them (and me) for not researching and looking at all the negative reviews!!

Our Flight booked with Ryanair to Thessaloniki went fairly smoothly and my wife and I were in a good mood looking forward to our week's vacation in Neos Marmaras. We went along with Ryanair to book a car hire as an offer of discount made sense. Our arrival time of 10.45 hrs only allowed fifteen minutes for us to collect our cases and pass through passport control before the car hire firm closed for the evening. We arrived two minutes late and were asked to pay extra 40 euros by a very rude female worker at Centauro car hire. We refused to pay and decided to get a taxi to our hotel instead. We returned the next day to be told the contract had now expired. In the end we hired a car at another company. Poor coordination with Ryanair flight and Centauro.

I prepaid for a rental back in January. I cancelled the same hour well within the refund window. I rebooked for a cheaper rate on Dollar's website not knowing I was dealing with a shady third party company based in Ireland with an office in New York City. I collected the car with no problems with Dollar however I still got billed for the cancelled booking. It took me several months to get a REFUND after many phone calls, letters, corporate executive office. Hertz needs to cut CarTrawler loose and hire a reputable company based in the USA where scamming is illegal. Their reputation and brand is at risk.

I used Car Trawler via TUI to book for a car for 1 week commencing 24/06/19 for a 1 week trip in Costa Rica (Liberia). The car hire fee was £171.50 and additional insurance for damage refund insurance was £52.48. On arrival in Costa Rica, the car rental agent (Sixt) did not accept this insurance policy and offered me their approved version for $160 USD. Sixt was insistent that they could not accept the policy offered by Car Trawler (AXA) as it was not approved. I contested the fact that Sixt was one of the many companies referred to by Car Trawler and I found it hard to believe that they offered insurances that was unacceptable to the very same car rental companies they quoted for on their website.

Hired a car on the website, via Easy Rental/Cartrawler and Avis. They cancelled the car because one partner hadn’t received payment, no idea why, they just emailed themselves, ever told us. We find out three months after booking and have to pay top latest prices 100% more as they are all blaming each other. Poor systems, poor communication and CarTrawler won't even put it right by reinstating rental. Poor quality service.

They provide 4 options to press when you contact them by phone. Pressing buttons 1 to 4. None of these go anywhere. The menu is just repeated ad nauseam. Impossible to contact by email. The “manage booking” icon on their voucher page or website goes nowhere. Just a blank screen. I’ve used them before and they’ve been fine.

Beware of CarTrawler. They charge you upfront and then do not issue you any refund if anything goes wrong, including a mistake of the rental company. The rental company did not have a car for me, and now here I am stuck paying for a $217 bill for no car because CarTrawler refuses to issue a refund. On top of that, customer service is absolutely terrible. Please stay away.

Run like the plague if you see their name in their email address. These guys charge you ahead of time, and if anything goes wrong refuses to refund you even if you never picked up the car. They booked me for a rental where the time of picking up the car, was AFTER the physical location has closed. How can you pick up the car after the place has closed? I was left stranded at the airport without a car, and had to rent from another company last-minute and pay 3X the price.

I booked a car with CarTrawler - Alamo for $11USD/day as advertised, and upon arrival to Punta Cana Airport PUJ, Dominican Republic, they gave me different excuses as to why they couldn't or wouldn't release me a car unless I gave them $150USD/day. The office was full of families and travelers who suffered the same fate. First the lady told me the website was wrong on the prices, and then the manager told me the car had mechanical problems, and finally some other employee from a next-door rental company (how sketchy is that) said that the car had been booked out to somebody else. Following these events is when they gave me the $150USD/day SUV offer which obviously I couldn't afford for 10 days. What kind of scam are they running at this airport? Rather what kind of scam is this company running globally? I'm sure the advertisements are still up there to this day.

I booked a car through the KLM website when I booked my flight to Heathrow. The flight was delayed for 24 hours in Cape Town. I contacted CarTrawler immediately, who offered me two completely different types of cars that I did not want, or told me to contact the provider (Europcar) to see if I could retain the original. I emailed Europcar. I arrived in Heathrow to find that I had no car, had to hire a completely new car at much greater cost, and that CarTrawler said that they could do nothing, would not refund me, and I had to submit a complaint. Which I did.

If you need help, they do not exist!! No customer service number, you can not get a live person to help you. I booked with them, made changes to my reservation and when I get to their partner to get the car I was told I was a no show!! Deposit and insurance down the drain! Note I did change my reservation pick up time and received confirmation and still their partner told me I was a no show. Now I want to talk to a customer service and they don't exist. Advice: Pay a little more and you will not have this type of issue. SCAMMERS!!!!

CarTrawler does not accept first name initial on the credit card (only full name), this is written in the small print and not flagged up as a major point in the welcome email. I had to pay double what the car rental cost, for the premium package, to avoid being flagged as no show. Seems like a policy made to fleece the customer, beware and avoid.

I booked a car through Dollar Rent A Car. A charge showed up on my credit card from CarTrawler. After I turned the rental in back to Dollar, Dollar then charged me again. Who is CarTrawler that they can charge my credit card?

I used this prepaid site to rent a vehicle. Their site gave no info about the distance or perimeters you must keep the car in. I found out once I got to counter, & the agent informed me. I tried to find a way to contact anyone at this company, to get my money back, because I had prepaid the majority of the cost. But, unsuccessful, until 6 days later! Once I finally got them on the phone. They gave me the runaround. I had to call them back the following day, after another hour of runaround again, I received an email telling me they were not going to give me my money back. I never rented the car, as I was needing to travel outside of their perimeters. They will steal your money! Do Not Use this company if you come across their website.

I booked a B&B in Ireland on Hotels.com. Was asked (online) if I wanted to book a car rental. This took me to CarTrawler. Booked a car and prepaid 246.91EUR with a balance of 28.38EUR to be paid at Europcar at Shannon airport. The total bill of the 10 day rental was 857.38EUR I was charged 656.35EUR, an overcharge of 45.88EUR. Impossible to get a response from CarTrawler and Europcar says the numbers are correct?? DO NOT RENT THROUGH CARTRAWLER.

I booked online a VW Golf car hire in Tenerife for 10 days and paid £97. The catch was they would take E1400 off my card at commencement of car hire and return it to me several weeks after return of the car. At the desk they offered me excess insurance cover for £280, which I refused as I have an annual policy - hence not minding loaning them E1400. However they then told me my VISA credit card had been refused twice. I called my bank, HSBC to ask why they refused it, only to be told that no transaction had been placed with them!! I told the operator at Tenerife, Goldstar, who said there was nothing they could do as the card was refused.

I booked the car with Swiss.com, along with the flight. As I tried to modify the existing reservation, I found that it is not possible on CarTrawler website, and that their only customer service number is in...Switzerland. Bad choice for Swiss. Abysmal service from CarTrawler to US customers.

We have paid deposit through Ryanair car by a debit card. The local agent refused us to hire a car. Both CarTrawler and Ryanair refused to refund us money because we have debit card. They accepted only credit card, but when making an order no warning was written. We have paid hiring with debit card, but for paying a deposit at agent's office they do not accept debit cards anymore. We have been forced to rent another car at another car hiring company in the next office on the airport. We have paid both hiring fee and deposit at local agent of Greenmotion.com with DEBIT card.

Booked a car from CarTrawler in Sicily, it was fine so going over to Rome for Easter, used CarTrawler/Sixt. Upon arrival, we were refused the car as neither of us had an International licence, no stipulation was made, no licence numbers required when making the application. We have traveled Europe for years hiring cars as we go. We disputed their actions, very stressed at Sixt, who passed the blame to CarTrawler. We rang them immediately who said we signed a contract. Nothing they could do. There were queues of customers waiting, to hire a vehicle. I asked for a reversal of the charge to my credit card, in short the answer was no. They had scammed the total cost $304.70 plus rehired the car. We lodged a complaint, made many phone calls, to no avail. This was total extortion.

Used CarTrawler via a third party to hire a car. The supplier, Budget, rejected my identification documents so agreed to refund me the money, however, Cartrawler rejected the refund without explanation. Sounds like fraud to me.

I reserved a car a few days before my trip. I canceled it after a few hours through their website. I never received an email confirmation, but their website said that it was canceled. They still charged me and refuse to return the money to me. My credit card company attempted to dispute the charge, but they showed transaction details of the original purchase and refused to refund. I never rented the car from them. They do not have any customer service and point of contact besides their website that says that my dispute period has ended. They are thiefs that got money for no service and no customer support to fix it. Stay away from this company! you might save a few dollars by booking with them, but you will lose much more in the long run.

Tried to find out info about my upcoming car insurance which I booked through them. The customer service rep could not find my booking and said because I have a US email address, I had to contact the US number. I do not have a US address!! I cancelled this insurance before my trip and booked with another insurance company. I still have not gotten my refund.

Think twice about the money you imagine you are saving renting through CarTrawler. I so wish we had just booked with one of the major companies AT the airport. We ended up off site, which wasn't quite obvious when booking. It was a hassle getting picked up from the airport in San Juan, Puerto Rico. Though, to be fair, getting back was fairly smooth. The directions we had from CarTrawler did not match what the company wanted and needed from us. The company we ended up with - Allied Car and Truck Rental - was inefficient in the extreme, with people waiting in line for hours, and one person working the desk while several were hanging about outside on the lot.

I booked a car for 19 days and advised the rental company I might return the car sooner when I collected it. They assured me it's fine. I returned the car after 4 days. Now they refuse to refund me. They take customers for a ride.

I reserved a car through CarTrawler (Dollar Rental) for a trip to Ireland. When I got there Dollar (who is owned by Hertz) changed me to a different car. CarTrawler advertised $225 as the entire cost of the rental car. They took $225 from my credit card. When I paid for the car the $225 was not applied to my bill. Hertz won't refund my money and CarTrawler won't. Basically they stole from me. They are a complete scam....Stay Away!

I made a reservation for private transfer through their site. Later I clicked on the link in the email to print my voucher and for some reason the cancellation link was active and my booking was cancelled. I wasted 2 hours on the phone with customer support begging them to undo the cancel because it was unintended, a problem with their site UI. They charged me the full sum and did not correct my booking. I had to pay another company to get a different transfer. This behaviour is UNACCEPTABLE!!!! I had to pay the full sum for a cancellation I DID NOT WANT. The customer service response was that "there was nothing they can do". So basically what we are having here is a gang of thieves disguised as a rental car company. The company should be CLOSED and the people that work there be put in jail because these is what they are - THIEVES. So be aware - DO NOT HIRE ANY KIND OF SERVICE FROM THIS COMPANY.

I rented a car through Alaska Airlines on a recent trip to Seattle. They offered me a competitive rate and I paid for the rental in full. When I got to the Seattle Airport to pick up my car, I was denied the rental at Budget Car rentals because it went through a 3rd party, CarTrawler, which apparently in Ireland based. Because I did not carry an Irish or international driver's license, my paid in full rental was denied unless I was willing to pay an additional $150 to secure the rental. I opted to cancel the rental and immediately contacted CArTrawler for a full refund. I was told that I was not eligible for a refund because I did not follow their rules, which included taking a copy of the voucher, provide a valid driver's license, proof of identification and a valid credit card.

Worst experience ever. I was 90 mins late to pick up the car due to the delay in flight. I called them and they had no cars available and they refused to give me a reimbursement because I didn’t show up at the exact time. What type of nonsense is this. DO NOT EVER RENT FROM THESE PEOPLE. THEY ARE SCAMMERS.

I hired a car thru Ryanair which ultimately was CarTrawler because they use other websites to put cars for hire on. CarTrawler have an offer that if within an hour of making the car rental booking with them you submit proof that exactly the same car hire is available cheaper then they will refund the full amount. I did this within 7 minutes but they refuse to pay claiming I submitted it the next day! It's a blatant lie because the email is time stamped but they will not even discuss it.

For the first time in 15 years I experienced that the rental company at Schiphol Amsterdam would not accept a VISA debit card. In that case, Cartrawler does not refund anything of the prepaid amount. They are completely happy with the fact that you have paid for a rental car, do not get the car, have to rent another car at another company for a much higher price. They keep your money and are happy with that. Beware.

VERY UNPROFESSIONAL!!!! I WAS ROBBED!! This company refused to let me speak to a supervisor or a manager giving me the runaround for 30 min when canceling my rental car. They charged me for 4 days rental with without ever taking the car!!! I booked the car at 12 pm for a 3 pm pick up. At 2:45 I was given the runaround through the original 3rd party website “JustFly” trying to cancel while I was at the rental car company physically. By the time they transferred me to 3 different people and finally getting me over to “Cartrawler”, the rep said it was too late for me to cancel and no refund is available! I asked to speak to someone who can help me she insisted I call back in an hour or to wait an hour.

Rented a car through CarTrawler. Live in Italy and hired a car in through CarTrawler by Avis at Schiphol Amsterdam. We arrived at a time Avis was closed. The next day I couldn't get the reserved car. CarTrawler wouldn't refund anything. So fully paid, no car. To me that seems theft and having a clause stating 'if the vehicle is not released due to a late arrival no funds will be reimbursed' is illegal. Claims are rejected and complaints impossible if you don't live in the UK and rent in the UK. As late arrival is a risk. I advise new customers to consider the risk renting through CarTrawler.

I arrived to the desk at 12:45 and they would not give me a car because the voucher stated 13:15. They charged me extra 19.04€, even though in the voucher it is clearly stated that I would pay only 0.14€ in the counter. When I asked the lady about that, she told me it is "airport taxes", which is not true because as I figured out today, the charge in the attached contract states "C. Extra V. Diesel". As found out in the rental terms of GOLDCAR, represents "ExtraDiesel surcharge" which "could be applied if the customer voluntarily requests a vehicle running on diesel fuel, for 2.5 euros per rental day. If there are only diesel cars in the Group chosen by the customer, at the pick-up time, this charge will not apply." Note that I was never given the option to chose a diesel or gasoline car!

When picking up my reserved car at car rental office GOLDCAR, and wanting to pay the insurance security deposit, they informed that they don’t accept credit cards without embossed numbers on the top of the card surface. But only had absolutely valid credit cards of the new generation without this embossed numbers on the surface of the card. So they didn’t accept my completely flat credit card with only printed numbers on the back. Also I couldn’t cancel the reservation because all this discussion consumed time and the pick-up time was exceeded. I hire more than 40 cars per year due to my job. No other agency had any problems with my credit cards. Unbelievable.

The worst possible experience! While making a car rental booking online they had issues in their system, which meant that the car rental did not go through. Yet, they still managed to charge us for the add-on insurance for a car that they did not even rent to us. Customer services have been extremely rude and have said that they will not refund the insurance money to us (for a car that they did not even rent out to us!!!) Never-never-never use this company!

I was unable to receive my rental car as it was filthy inside and out. The exterior of the car had not been washed and was covered in dirt. The interior was not even vacuumed as it had leaves and debris all over the carpets, as well as food spills in it. After expressing my dissatisfaction with the vehicle, I was told the contract would be voided and I would be given a full refund. They did not offer me another car, and I agreed to the refund. I was told to call CarTrawler and they would promptly process my refund... NOT!

The rental car company refunded all money however the rental fee had been pre-collected by Cartrawler. Cartrawler claimed that they do not need to refund my money, even though they are only a third party provider, and even though that the actual rental car company did not take any payments and refunded the payment to Cartrawler. Careful it's Not recommended to rent via Cartrawler.

I rented a car online with my flight from JustFly. The car rental place was Fox rental in Orlando, Florida. Never again! I booked the car online with my credit card. They ran it through as one. Never telling me that I wouldn’t be able to use this card to get my car unless I put down a $400 deposit. I was willing to pay the $150 deposit but they refused to put it through as a credit card. So needless to say I didn’t get the car. All this after waiting 45 minutes for a shuttle that drive past me twice and never stopped. Walking half a mile down to the next shuttle and then standing in a line for another hour. I wanted to get my deposit back of $38.44 and the woman (Lexi) refused. Arguing with me that they took my card as a “payment” not a credit card. Really!!?? By the way she was in the Philippines! Refused to give me her manager. Telling me she’s as high as I can go. Next email/call is to corporate.

I tried to rent a car through this so called company. I got to the place and they required more than what was on my credit card. I cancelled my rental and thought that was it. My 93$ would be returned to my card. Days later, I still didn’t get my funds returned so I disputed the claim. Please don’t use this so called company. It’s just a new scam people are using to leech off of society.

ZERO STARS IF I COULD! I went to Florida as an insurance adjuster to help with Hurricane Michael. I booked my rental online through Thrifty - it gave me an option to pay in full online for a cheaper price. I'd have to pay the taxes at the rental counter. I opted for this as it was about $40 cheaper. I reserved the vehicle for 14 days. I had to leave early after 7 days. I returned the vehicle at Thrifty and they said that the keys would be all they needed. I've rented cars before and returned it early and always got a refund. I reached out to Thrifty after not seeing a refund in my credit card statement. They said I had to reach out to CarTrawler as the payment was made to them.

Booked a car rental on EXPEDIA for a car hire in Nottingham for 25th Sep. The car rental company confirmed was SIXT. When we went to collect the car, Sixt refused stating that the driving licence was issued in TAMIL NADU India and as per the list licences issued in India across all states except TAMIL NADU were accepted. Meanwhile the full payment for rental was collected by CARTRAWLER, a third party. We have claimed a refund as the rental was refused even though documentation was correct. (Hired a car from Avis with the same license) till date there is no response from CARTRAWLER. Have lodged a complaint both with CarTrawler and Expedia and from over a month both companies dodging regarding refund. Anyone using Expedia for car booking please be aware that your information and credit card details get compromised to a third party CARTRAWLER.

The company took our money and never sent a driver to pick up from airport. We stayed at the street and they are not willing to help or offering any refund. Simply they charge your credit card then they tell you wait for the driver at airport and no driver will come to you then you left in the street waiting and waiting and when you call them they tell you you must contact the driver. This is a total scam. Avoid in all cases else you will lose your money. Avoid avoid avoid. They are scam 100%.

I rented a car and paid in advance for a start at SF airport. As my credit card wasn't accepted I couldn't take the car. Calling CarTrawler wasn't easy and when I got through, the lady on the other end said she couldn't cancel my booking as I was 1h late. Back home I tried to get a refund but as you will guess they were not willing to do anything. Customer service is not existent!

Dear fellow traveler, do not repeat our group's mistake to choose CarTrawler: Their partners do not recognize the CarTrawler Insurance. They asked to charge 1500€ as a backup from the credit card. We took the car from Hertz in the end which great experience after CarTrawler. CarTrawler states on the website 100% money back, which is a LIE! Their customer service sends copy+paste replies denying all responsibility. Our group lost +200€ (luckily we were only renting for a shorter time). DO NOT USE THEM, YOU HAVE BEEN WARNED.

Do not reserve a rental car online from Dollar. Booked a reservation from the Dollar website for a mid size car at $21 a day for 4 days. What should have been a $84 bill turned into $263. CarTrawler is a third party that books all reservations for Dollar. Tried to contact them by phone but all you get is a recording. Went to the online chat and asked for a detail receipt of how they came up with the $263. All they would send is a invoice that has the total amount. Apparently you are paying them three times the amount of what the car is advertised for on the Dollar website.

Don’t let their cheap rates fool you. If you have found this car rental site, stay away! They are a 3rd party rental service and horrible. I should have read the reviews online before booking my car, but I was so thrilled about the WOW flight price, I jumped on it - BIG MISTAKE! This rental service literally sends automated responses when you need help. I have not even been able to even locate a phone number to customer service, so I’m left just emailing- which usually takes 48 hours for an automated response. They are an unethical company, and don’t work with customers who run into issues. It’s not about the money to me at this point, but about their blatant disregard for the customer and doing what is right. I’m am still baffled at how they responded to my issues at the airport.

I was renting a car for a one day trip and needed a big car. I saw that they have a suburban for kinds of cheap. I was standing there for almost two hours now then they tell me they don't rent suburban to local customers. I was going to take a minivan instead but the price was more than what I was originally charge. I still don't have my refund and they closed my case. I am about to take legal action!

I booked a transfer for my wife and myself from Amsterdam airport to our hotel through the Emirates website - booking no: **. After claiming our luggage and passing through Customs, we went straight to the airport's meeting place, however there we no driver there to meet us. After waiting a further ½ hour we had to get a taxi to our hotel. Despite 5 different endeavours to obtain a refund, and maybe get an apology, we still have not received any correspondence from CarTrawler. The last contact I did at least receive a case number - **.

They refused to do a refund of $63 just because the car agency refused my driving license! They admit that by sending me an email saying; "Yes we know you didn't take the car but we are going to take the full amount against a term and condition...of providing a valid driving license!!" So now the car agency has the GOD right to refuse whatever it refuses and CarTrawler will obey them without having any kind of evidence! And yes I have a valid driving license!!

I rented a car from/through CarTrawler in June 2018, as a result of a link on the Norwegian Air Shuttle website (we were flying to California from London on Norwegian). My plans changed and I had to cancel all of my reservations for the trip, including the rental car. I did this through the Norwegian site on 20 July 2018, and I was told that a full refund would be forthcoming within 10 days.

This company might be fine if you don't cancel and request a refund. I cancelled a reservation a month prior to travel and still haven't received a refund 2 months later. First I was told 10 days. I submitted a request at the 10 day mark. Then I was told 37 hours. At the 37 hour mark, I was told my refund would be processed within 10 days. At that 10 day mark, I was sent an email asking for my bank account routing number and account so they could refund me.

I booked a transfer to and from my destination in Poland through Ryanair (who use third-party provider CarTrawler) and paid a premium rate for a car from Elite Taxis, thinking this would attract a better customer service experience, as I needed to be at my destination for a meeting at a set time. The confirmation email stated I should expect to be greeted by the driver in the arrivals hall holding a sign with my name. After claiming my baggage, I entered the arrivals area but there was no driver in sight. I waited 10 mins and then decided to give the telephone number quoted on the confirmation email a call. The number did not connect with the automated telecoms message informing me that the "number I called wasn't a valid number". I asked the airport information desk if they could try for me. They received the same message. They even searched for the taxi firm online for me but that only turned up the same number we'd both tried.

For my holiday on Sicily, I booked and paid for my car rental on days 19.0-22. June 2018. It was a booking on the website of Ryanair's airline reservation number ** (flight number FR 8237). I paid for the service 2.556, 48 CZK and the service should provide the company target rent. In about 20 minutes, the worker arrived and I submitted the above reservation and I was orally informed by the wish to arrange supplementary insurance. From the offered options I opted for insurance of EUR 18 per day. Dealing with this worker was a bit difficult, because he almost did not understand English or German. For example, the term insurance-"Versicherung" I had to translate into itaštiny.

On May 11 of 2018 I rented a car online from this company. They charged me $193.04. I was unable to pick up my car and when I called about getting a refund they told me that the case was closed. I cannot get a refund. I was not allowed to speak to a supervisor and the only way that I can get in touch with management will be through email. Shall do you like you can lose all my money or should I do something about it? If there’s anyone out there that’s been this and Gotten their money back I’m asking for help. Please help me **. I am on a fixed and I can't afford to lose $193.04 just like that.

I pre-paid for a car rental through Dollar Rental. They use CarTrawler. When I got to the rental location to get the car, they would not take my debit/credit card and said it was not valid. ALL LIES, THEY ARE CROOKS! My debit/credit card had plenty of money on it, I had all of the required documents. I pre-paid for a car and they had no intentions of renting a car to me. They changed the price once I arrive. DO NOT PRE-PAY to DOLLAR RENTAL or CARTRAWLER!!!

I have booked rent a car for 8 days via CarTrawer.com for car rental service. They have a cancellation policy. Full refund can be made if we cancel the booking more than 24 hours of the booking date ahead. Since my travel schedule was changeable, I liked to cancel my booking. However the booking cancellation confirmation never comes even if I tried to get a cancellation through home computer and work computer many times. It is impossible to get it. Booking confirmation with credit card information comes right away. However, cancellation confirmation never comes.

Use a serious company instead. We booked a rental car for one week in Italy and have never encountered a company that won't accept a debit card. This ** company charged us for the entire week for a car we were unable to hire and the excuse was that we should have read the full terms and conditions and that they cannot do anything to change the booking (i.e. they don't give a ** about you and just want their money). Goldcar were willing to resolve it if CarTrawler would have updated the booking.

I reserved a car rental online with CarTrawler. I arrived to Guadalajara, Mexico and the company told me they didn't have the vehicle I reserved, they don't even have the model of the vehicle I rented onsite. That wasn't the inconvenience. The inconvenience was that they didn't have a similar car size that my family and I needed. They only had smaller vehicles that weren't convenient for my family and I. I had to find somewhere else to get a rental. Put in a claim for my refund and after 2 months of waiting for their decision they decided to only give me a partial refund. That's not acceptable since I didn't use their service. I shouldn't have to pay for something I didn't use.

I was searching for my AAA discount and benefits for renting a car through AAA. The website looked 100% legit. Told me to bring my AAA card and everything. I thought I rented a car from Thrifty. All the emails said Thrifty, the credit card details said Thrifty. Only when I went to pick up the car did I find out there was small print and it was CarTrawler. I did not get my AAA benefits of a free second driver. The car was rear-ended and know I have to deal with credit card company and who I actually rented my car from. CarTrawler is intentionally misleading in every way to deceive the consumer and include just enough details in the small print to avoid being sued for fraud. Legally they may not be liable, but their actions are totally deceptive.

I rented a car online to pick up on June 1st in Cleveland. I paid for the car in advance (Biggest Mistake) on May 14th. When I arrived to pick up the car Thrifty Rental Car wanted a deposit and even though I had paid for the car in full, wanted more money. I couldn't afford to pay any more money for the car so I was forced to switch to a different company and luckily my mom was with me and she rented the car.

I hired a car in Croatia, prepaid to Cartrawler 2 months in advance. When I returned the car to the supplier (Sixt) I was told to pay again and Cartrawler would refund the original amount paid. I have tried to get my refund and answers and all I get is "they are investigating and it takes 20 working days." Joke. Don't use Cartrawler. I should have done proper research before paying them.

This place is horrible! I pre-paid to rent a car through Dollar Rental. It wasn't Dollar it was CarTrawler who processes the payments. I didn't know this until after the fact. Long story short, I didn't have a credit card. I prepaid with my Visa/Debit but when I got to the airport, I couldn't rent the car because I didn't have the credit card or an airline ticket because I am local. Long story short, they charged me for a car I didn't rent and wouldn't give my money back. They don't do refunds! What kind of mess is this? They are a rip off, so beware.

I ordered and paid for a rental of a Fiat 124 (Convertible) manual gearbox. I left after 30 minutes waiting at the Avis ticket office with a Fiat 500 automatic, a so-called new car, a public danger! No time to argue, a Friday, August 3 it’s rush vacation, there is a lot of people at the Avis desk... and by the way, the Fiat 124 is not available, I wonder if it was available once. The CarTrawler trap is well built, CarTrawler has plucked me. This provider (CarTrawler) is a ripoff, without regret, it is a beautiful scam. Deal direct with car rental company, never with CarTrawler. Now CarTrawler ask me to wait 20 days to get an answer...

This company does not like customers. I arranged for a hire car at Bordeaux Airport thinking that all would be fine. Not so. Getting the car was a nightmare and to add insult to injury was charged twice what I was quoted. Would not advise anybody to use this company but stay with the better well known and trusted ones. Hertz is an expensive option but they do look after you well and seem to be a lot more professional especially in France.

I did a reservation for car rental in Sevilla, and when I arrived at the desk they refused my credit card. The trick being to try extorting another 100€ upcharge for inconvenient credit card (a Gold Mastercard). I went to Budget/Avis and my credit card became magically good again. These guys are crooks --- run away from them.

Our flight from the States arrived late at Shannon so the car was rented out to somebody else. We rented another car and paid for the week's rental. Then CarTrawler charged us for a week for the first car. They are unavailable by phone, by chat, and the complaint form submitted through their partner car was never answered. Would never deal with these people or their partners.

We did a reservation to CarTrawler.com #** and at the moment for pick up the car, I noticed I forgot my driving license, but my wife has her DL. We changed the name at the website www.cartrawler.com and the answer was 48h for confirmation. We contacted with the chat and the answer was "chat busy, try later." No Tel shown on the confirmation mail. So, after an hour later, we could chat and we got the tel. Talking with an agent this is the conclusion: "We keep your money and you don't receive any service from us." We are very dissatisfied with the experience with Cartrawler.com.

I arranged for an airport pickup through Ryanair. (CarTrawler is a partner, not part of Ryan Air.) No one picked us up, and we waited for over thirty minutes before hiring a taxi. We were, however, charged for this non-service. I tried numerous times to contract CarTrawler customer service, and I continued to get this error message: "Oops, looks like something went wrong. We've logged the issue and will work on making sure this doesn't happen in the future!" This error message was not corrected for over two weeks, so I tried writing the company. Two months later, there has been no response. At this point, it's unlikely that we will get a refund or a response; however, I hope I can help others avoid this experience.

CarTrawler is an outfit you should stay well clear of. Its 'free car hire' guarantee is a scam. I booked a Europcar through CarTrawler for €205; five minutes later I found the same car on Europcar's own website for €130. I submitted the claim for free car hire. They rejected it on the basis that whilst it was indeed 35% cheaper to book directly with Europcar, CarTrawler's insurance excess was higher! Don't believe CarTrawler's free cancellation offer either, I recently had to cancel a Hertz rental I had booked through CarTrawler, to be told that whilst the cancellation was free, there was a €50 administration charge. They are bunch of crooks that you should avoid like the plague.

The definition of false advertising for the average consumer is displaying a price and then when you arrive to collect the car they jack the price through the ceiling AND prevent you from canceling. Worst car hire experience EVER and I rent cars around the world a dozen times a year. Stay away!

I booked and prepaid for a small car. Firstly on the email it stated clearly that a deposit to be held on a credit card is £400 which I had. I also had all the documents required. I could not get onto the voucher as it kept coming up invalid so as it stated on the email I printed and took the email. On arriving to pick up the car I was told I had to have a credit card with OVER £1,000 to hold (which I did not as the email stated £400). To reduce the amount to £400 I would have to pay another £190 on top of the €107 paid for the smallest car for 3 days. I could not take the car because I didn’t have £1,000 on my card and I couldn’t not afford £190 extra as I was on a budget for the weekend.

While planning a trip to the US from Finland I decided to reserve a car from Avis Rental at Kennedy Airport. I went to the Avis site but, when I filled in my reservation information and gave my Visa credit charge number, I got a "Thank you!" from something called "Cartrawler", and my money was instantly gone. I was sent a contract by email with a pick-up number for the car.

I booked the car reservation less than 48 hrs prior to when I was going to need to pick the car up. I was traveling stand-by, attempting to get to a friend's funeral. I didn't get on the flight and as soon as I knew I wasn't going to get on the flight, I cancelled the car reservation. This organization charged me a $45 cancelation fee and then, when I received my credit card statement, there was an "international credit card usage fee"! This charge was because the booking was done out of Ireland! DO NOT USE THIS ORGANIZATION!!! THEY ARE BOGUS!

This is what happened to us, after renting a car over Ryanair that turned out to be Buchbinder RentACar/Berlin. First they did not have the car from the class we‘ve paid for 2 months ago. When I said, that I did not want a more expensive car, they told me that they did not accept my card (I‘ve rented all over Europe with this card without any problem). Then they told me, that they would accept my card only, when I take an insurance that brings my risk down to 0%. I already paid 2 months ago for an extra insurance over the Ryanair car-rent page to have the 0% risk. But they said, that would not count for them. Then they said, that taking the insurance with them, would cost me 35€ a day. So they wanted another 7x35€ = 245€.

We arrived at rental desk on 2nd May 2018 2.5 hrs after specified (10:00am) pick up time to be told our car was no longer available as we had exceeded the 2hrs grace period and we now had to make a fresh rental contract even though the car we rented WAS FULLY paid for on Jan 16th. "BUT wait a minute. We can save you some money if you take the Relax zero insurance option. For a mere 21 per day we can waive any additional charges." So a fully paid car rental for 197.48 pounds ended up costing an additional 273 pounds. This behavior is reprehensible and downright dishonest, we cannot put in a customer complaint on the Cartrawler website as it keeps coming up with the following error. "Oops, looks like something went wrong. We've logged the issue and will work on making sure this doesn't happen in the future!" OOOPS the issue has never been sorted.

I rented a car with Cartrawler in Sardinie 27 April to 4 May, 10 days upon returning I was suddenly charged by A&C broker, on behalf of Sicily cars with an additional cleaning charge of 143 Euro excluding VAT. Please note I agree, there was sand in the car, but it had been raining in Sardinia for 3 days and not to be avoided, also to be cleaned in minutes. I would like to bring up the following arguments to why, I dispute the charge and the amount charged.

I booked a car From CarTrawler at Malaga Airport. We paid on the internet 49,92€ for the rent fee for 10 days and 24€ for the insurance. The Agency there named > OK Rent a Car < ask us for our credit card to take the 1050€ deposit. We give him our VISA Business Card which has worked in hundreds countries for renting Cars! The guy there told us that our Bank Card was a Debit card not a Credit card?

Set up reservations with Thrifty rental in Jan for a March 2018 trip. I thought I was using the Thrifty website not a 3rd party Cartralwer.com. They charged us 427.00 to reserve our rental an 8 passenger van. When we arrived at Thrifty we were told that they no longer accept Debit cards, even though Cartrawler's policy for Thrifty states they do. The lady at the counter dismissed us like we meant nothing. I have repeatedly emailed CarTrawler, they offered us $250 refund in 20 days' time, stating we should have known this before we arrived to pick up the rental. When I emailed them back their agreement, my case was closed and I never got a refund at all. We are now out $427 due to a fraudulent company and no way to contact them since they closed our case.

Yet another case of why no one should ever use CarTrawler for any booking. I booked a car in Cape Town through CarTrawler for which they charged me a "Car Hire Deposit" equal to 18% of the total rental price. I thought this was no problem as it was a Deposit which can only mean that they would pass it on to the actual car rental company, Europcar and it would be eventually set off against the final rental cost. Not so, CarTrawler pockets this "Deposit" and never passes it onto Europcar who having never received it obviously then charges the me the full rental. After several email exchanges CarTrawler simply refused to refund the deposit in effect claiming that although it was stated to be "Car Hire Deposit", it was in fact a booking fee for their benefit.

I hired a 9 seater vehicle but upon arrival at the airport was told there was no car for me. I contacted CarTrawler who had taken my booking and confirmed with Global and they confirmed that they were at fault and they would compensate me for costs incurred and I could make other plans for booking suitable vehicles. Through no other choice we had to book 2 vehicles as no hirer had a 9 seater available but when trying to put in a claim was shocked to find out that CarTrawler had actually cancelled my original booking leaving me in the position of not being able to put in a case claim.

January 14 this year I paid ($159.50) for a car rental with Argus Car Hire. CarTrawler is the actual company based in Dublin, Ireland. Mid February there was an offer from Holiday Car offering a lower rate. Also a CarTrawler agent. I went to Argus Car Hire to cancel rental on their website in accord with the "complete refund" policy if cancelled before 24 hours before pickup. The website refused to accept my request for unexplained reasons. Of course I was charged anyway. Contacted bank to stop payment on credit card. Attempt was made, but CarTrawler reply was that it was my fault and I did not cancel booking but only amended reservation and rebooked. I believe this is a continuing policy to extract funds from international travelers.

Starting with Justfly.com, I made an online reservation through CarTrawler to pick up a vehicle in Costa Rica. The vehicle was to be provided by a car rental agency called Payless. I also bought an insurance policy and paid for both at that time. The vehicle rental fee was US$625.00, and the insurance was US$126.00. When we arrived to pick up the car, Payless would not accept the insurance policy purchased through CarTrawler. I then contacted the insurer (fortunately I had a phone number and even more fortunately, they answered.) and the insurance was canceled and a refund of the $126.00 was issued. Payless required insurance and other fees that added up to US$931.55, which was paid by another member of our party.

When we landed at Auckland airport we went to pick up our car that we pre-paid for. The rental company was closed. There was no customer service person when we called and no response to our messages. We had to rent another car from a different company. We have been trying to get our refund for over a month. No response!!!

I tried renting a car from Dollar Car Rental (a division of Hertz). I was happy with the price and decided to use the "pre-pay" feature. I entered my details, I put in my credit card information, and reserved the car with no issues. What I didn't know is the 3rd party transaction company in the background that has completely unrealistic terms on their own site, that are not coordinated with the terms on the rental company's site. When it came time to pick up the rental car, I did not have enough credit on my reserved credit card. That would have been fine, except this is my only credit card (credit limit only $300) and I had no other ways of paying. I pay in cash ALWAYS, and this was not an options because of the unpublished $350 holding fee they put on your card. They would not allow to pay an additional amount in cash, only credit card.

Thought I was renting a car with Thrifty, apparently their prepaid reservations go through Cartrawler. When I went to cancel my reservation 2 days ahead of rental, Cartrawler said I wasn't within the 48 hr window and would be charged $55. I said no, the policy is 24 hrs, as I was looking at the policy on the computer as we were talking. They requested a screenshot which I emailed, and then they told me a week later that they didn't receive the email! Obviously they did because I got an automated response when I sent it. So then they said they would open an investigation which would take another 3 weeks. At this point I had enough of their BS so I simply filed a dispute with my credit card company. This company is shady and disreputable and should be banned from doing business.

I booked online with Dollar. 10 days after car return, I was charged for excess mileage though my booking was for unlimited mileage. Dollar is ok for refund but asked my to contact CarTrawler which I did with no answer.

I didn't know I went through CarTrawler/ETrawler LDT. I booked from the Dollar Rent a Car website. The first I heard about ETrawler LTD was when I saw the charge on our credit card. Our credit card was charged more than the original paperwork stated. We were also charged for taxes, etc. at the Dollar counter when we picked up the car. Nobody was there at 5:00 PM to inspect the car when we picked it up. We returned the car with exactly the same amount of gas as when we picked it up but were charged over $17.00 for a gallon and a half of gas. There were also numerous other charges when we returned the car. One example is the license plate return fee. What the heck is that? Decided then never to use Dollar again. Since I never heard of ETrawler before, I know now NEVER to use (?) them again either.

I made a reservation for a car through a third party on this site. When I tried to pick up the car at the airport, the car agency stated that cartrawler.com made it for a different date. A date that was much earlier (roughly 6 weeks) and in no way lined up with when I even made the original agreement. It was a completely random date. When I attempted to contact CarTrawler to rectify this as quickly as possible, so I could leave the airport, there is only a corporate headquarters number provided.

Argus Car Hire/CarTrawler failed to inform the carrier desk of my flight number. When my arrival was delayed until late (1:15am) all desks were closed and I was unable to pick up my vehicle. The next morning when I phoned in to attempt a resolution I was informed my FULLY PRE-PAID reservation had expired and they would NOT issue me another one due to company policy. I argued for a while asking to speak with a supervisor and they would not comply. In the end they hung up on me after repeatedly telling me that there was nothing they could do. I had paid them in full for a service and received absolutely nothing in return.

I booked the Dollar Rental on CarTrawler for personal use. Debit card transactions was honored on prepaid booking...but my husband was denied the car when he went to collect it at Lehigh Valley Airport for Dollar Rental do not do debit card transactions. I cancelled the reservation on Dollar Rental and was hung up for NO refund from the customer service also came to know that I had booked with a 3rd party agent Cartrawler.

In June, 2017, I made flight & car rental reservations through JustFly for an October trip to Orlando. Car rental reservation came through CarTrawler, with whom JustFly has a partnership. When I arrived at airport, I contacted the 800 # and was told a shuttle would arrive in 5-10 min, I was to report to 'off airport rental shuttle' area. No shuttle arrived, called again in 30 minutes & given same response. Ninety minutes from the time this all began, I am told that Orlando office is likely closed, I'll need to go through another rental agency. Was fortunate to secure a car but at 10X the cost of CarTrawler quote.

Worked on setting up business trip thru Hotels.com. Reserved room then moved to Car Rental link. Made selections went to "Book Now" but got error message: "We are sorry but a technical problem occurred while processing your booking. Your booking was not completed and your card has not been charged. Please try again or contact us so that we may assist you." Called Hotels.com for support. Reps DID NOT LISTEN, kept trying get me hotel reservation. Only support offered for CarTrawler was international call to Ireland. NO SUPPORT IN USA. Never got chance to make car reservation thru their website.

I rented a car last minute through what I assumed was Dollar Rental Car and I am a Dollar Express Member. By being a member I can usually skip the rental counter and head straight to my car but on this occasion I had to go to the counter. At the counter I advised the clerk that I would like to use another credit card other than that I used to reserve the car, no problem. Dropped the car off when I was done went back to the counter to ensure everything was OK because I just had a gut feeling that my original card would be charged but the clerk said I was good to go.

Rented car online. Pre paid with debit card. Went to pick up car the next day. Clerk stated I couldn't pick up the car unless I had a valid credit card. I didn't. Didn't get the car. Called Dollar Rental and was referred to Cartrawler. Called Cartrawler requesting a refund of payment to debit card. I was turned down, stating that I needed to reserve the car with a credit card in order to get a refund. Even though the online site accepted the debit card to reserve the car. Now I know how they stay in business. No refunds. Never again.

I made a car rental transaction through CarTrawler online. I paid the deposit, however, nowhere did they disclose that they are a foreign, NON USA company, therefore I was also charged foreign transaction fees by my credit card company. If I had known I would have used a different credit card with no such fees. Also, they incorrectly underestimated the taxes and fees, therefore, I had to pay more at the rental counter then they had disclosed on my original, online rental receipt. This company is not up to my standards and I will NOT be using them again. Be leary of companies of such as CarTrawler, that are hiding and misrepresenting information online. I called CarTrawler and they did nothing to help me. Not a reputable company at all. They put themselves above the customer, that is for sure.

CHEAT-CHEAT-CHEAT. STAY AWAY FROM THIS COMPANY. DONT USE THEM. BOOKING A CAR IS EASY, but, couldn't expect such a theft if I had rented the car and paid their ridiculous deposit, 1000 UK Pound. Rent of car including insurance. 95 UK. Pounds, not expensive, but a cheap car, a small car, ok. BUT 1000 UK Pounds as deposit, so I canceled my booking right away, and got a confirmation mail soon after that I would receive my money back 10 BANK DAYS after. This was the 1st of March 2018, now it is the 17th of March and nothing has happened yet.

I booked a flight and car through Ryanair website. Car Hire is operated by CarTrawler. I booked the car, payment was taken on my credit card and a voucher issued. On arrival at destination Airport being Paphos in Cyprus I proceeded to the Europcar desk. On arrival and handing in voucher they had no record of my booking. After investigation by the very helpful Europcar operative she found the car had been cancelled. I contacted the booking company and they say it was cancelled at 11.15 am on 21/02/18. As I was in midflight at this time it obviously was not me cancelled.

Thrifty and CarTrawler are stealing people's money. This happened to me and from what I later saw in the comments, with thousands of people. If I had researched better before, I would never give my credit card number to Thrifty and CarTrawler. Avoid being deceived by these two companies. Look for honest car rental companies.

I booked Toyota Rav4. We went to pick up car from Cancun Mexico. We waited there 2 hours to get the car. They said, "We don't have Rav4. We can give you 4 door sedan Kia car". We are 5 people and we had 3 luggage and 5 handbags. I paid for SUV not for car. They asked me on the counter. We have to pay third party insurance $350 more. When I booked the car was included third party insurance. On the web when I booked the SUV was showing Toyota RAV4 or slimmer. Why they want to give me small car. She said, "If you don't want car we give you money back". I paid in August 2017. I emailed them too many times. Now they said, "We are not refund you money". I lost $389.00 CAN. Please don't rent car from this company. I looked all the reviews. All is bad. Stealing money from people.

BEWARE of this company that operates under various names like Car Trawler, Argus Car Hire, Etrawler etc and pays people to put good reviews on all forums! Just google the above names and see all the complaints that pop up. They are all the same company and we got SCAMMED by one of them before we realized they are all the same! DO NOT USE THEM. We booked a Mazda Demio or similar, AT, AC, class of car. We got an old junk Nissan Tiida that did not suit any of our needs and the AT was useless since the car wouldn't go up any inclination at all without manual gear change.

Stay away from this company. They will overcharge you and hold a deposit over 2000 euro. Stay away and book somewhere else. I have canceled my booking and I am having problem getting my money back. Time to call my Credit card company...

I made a booking for a 7 seater Chevrolet Tahoe or similar under Booking Reference Number: ** Confirmation no. **. My pickup was scheduled for pickup at Dubai international airport T1 from Dollar Rent a Car. I went 15 mins before pickup and was informed that they have the booking but they don't have any 7 seater. I had paid in full in advance for a 7 seater four days ahead of pickup day, but despite this, no 7 seaters were reserved for me. When I called CarTrawler, to complain on this non-availability, I was asked a bunch of question like, did I go to the pickup before my pickup time, did I go the correct local rent a car company, after I had answered these questions, I asked the agent if she would like to speak to the local rent a car company, and they spoke.

This company is a big sham! We booked a car through CarTrawler for our 9 day holiday in the UK with our 3 children aged 8, 11 and 13. Our flight to Gatwick was delayed and when we tried to call the number on our booking confirmation no-one answered the phone. By the time we got to the rental desk it was closed for the night. We then went to speak to one of the other rental companies at the airport who helped us call CarTrawler to let them know what had happened. We were told they couldn't guarantee us a refund and that we had to send in a complaint.

Avoid at all expenses... Hundreds of complaints and lawsuits are pending against that thief company. They offer discounted cheap PREPAID prices for rental cars. When you go pick up your car, OOPS NO CAR AVAILABLE for variety of reasons. The last car has a problem, the driver made an accident while testing your last car, credit card not debit card needed, accept inferior car or no car at all (e.g. manual rather than automatic transmission, or compact or economy rather than full sedan car).

I rented car through Ryan Air for a trip to Italy, who unbeknown to me used CarTrawler. When collecting my car in Italy they tried to charge me £90. (Sound familiar?) For what I didn't know. When I refused (as I had pre-paid the full amount) the chap at the desk refused the whole rental. I then had to rent a car from another company opposite leaving me out of pocket for the full rental amount I pre-paid. After complaining, so far CarTrawler are not interested despite this being a clear breach of contract in my view. So my next stop is the small claims court.

I see a pattern going on here. Therefore, although, I feel for all the others who got cheated by this company, I am not alone in this situation. I ordered a rental car through Thrifty, which sent me to their sister company Dollar Rental upon arrival. When I made my reservation, I was aware that most rental companies don't accept debit cards.