Yokohama Reviews

I agreed to have the tire replaced. When I went to pick up my keys, the certified dealer told me that I owed $134. I told him I thought it was under warranty. He told me that I had to pay him first and he would submit the tire and a claim to Yokohama. If Yokohama decided to honor the warranty, they would cut the certified dealer a check and he would refund my money.

As this seemed like a very strange arrangement, I required that he provide me a copy of the Yokohama claim form. For the next several months, I proceeded to call Yokohama to follow-up on the status. The first 30 or so phone calls placed were never returned or I was not connected to anyone that could help me. After I finally reached the person I was told would be my contact he could not find the claim number in the system. He told me that he was not the person to speak to and referred me to someone else.

The new cusomter service rep told me that the claim number was not in the system because it could take 3 months for Yokohama to actually receive the tire from the dealer and then they have to test it in their engineering department. The woman went on to tell me that she doesn't believe it would be covered under warranty anyway because bulges are road hazards and they doubted that my tires were properly inflated, rotated, aligned etc.

I told her that I don't deny that I drive the vehicle on the road and I expect that tires would be able to withstand normal (non-winter!) road conditions for more than 17,000 miles.

7 months later, I still have no status on the tire warranty, from my contacts at Yokohama or their authorized dealer.

Last week, I was turning a corner in a residential neighborhood, a car was driving on my side of the street. To avoid a collision, I drove up over the curb corner (not insanely uncommon). I heard a very loud rush of air and realized that my tire had blown. The same exact tire that was replaced 7 months and 6,000 miles previous. When I changed the tire, I saw that the damage was a crack across the wall of the tire, not a hole or a puncture, but a split. This, of course, is unrepairable and I will be replacing the tires again.

This time, I will be replacing both back tires with Toyo tires. In a few months, I will have the Yokohamas removed from the front as well as tread is very badly worn already (total mileage: 23,000).

As my vehicle is rear wheel drive and my tires were supposedly speed rated for V, I am going to the expense to remove this product from my vehicle NOW to prevent a possibly serious accident in the future.

All FOUR of my tires are in dangerous condition and need to be replaced. These are $110 tires ($110 PER TIRE) and should not be unusable after only 36,000 of normal, slow, safe, city driving! When I attempted to utilize the warranty, I was given the run around.

I have only used between 25-30% of the usable tread. I was willing to replace the tires and pay 25-30% of each tire to cover the cost of the tread I used, but I have had no luck working with the manufacturer or dealer. I have performed all maintenance on my vehicle including proper alignment/balancing, proper tire inflation, etc. Some of the tires have uneven wear, two have wall cracking, and one is essentially shredding itself.

This is absurd. Why spend $400-$500 on a set of high performance tires MADE for four-wheel-drive vehicles if they can't last 36,000 miles? These tires are either defective and/or inferior, and the manufacturer is attempting to avoid their liability and legal accountability under the law and under the warranty. I have never had similar problems with ANY tires I have previously owned/driven on.

I am driving on four dangerous tires. Does Yokohama want to replace these defective/inferior tires now, or after they result in an accident/injury?

The New Jersey State Police arrived within 5 min of the incident. The police officer reviewed the facts and stated, The tire must have been defective for the entire tread to have come off.

I explained to the officer that my car had four new Yokohama tires on it when the car was purchased from Freehold Toyota and that three of them had formed bubbles in the actual tread itself forcing me to replace the tires. I hadnt had the time nor the money to replace my spare being that I had three defective tires within two months and now the fourth tire was defective, all of which were the same Yokohama make and model.

As a result of this I had to miss a day of work so that my car could be towed to a shop and have a professional mechanic assess and fix the tire so that I could continue to drive my car to work. Before any work was done I took pictures with my digital camera to have a visual record of how much damage this tire had caused. I then proceeded to get two separate estimates, which were both in excess of $2000. I called several certified Yokohama dealers to see if there had been a recall on these tires. Im sure you would be pleased to hear that everyone I spoke with said, Yokohama has no recalls because they are one of the best tires made.