Yokohama

I bought a Mazda CX5 in August 2019, currently it has less 1,550 miles and one of the tires got damaged. I called to claim the guarantee and was redirected to Yokohama Tire Corporation representative, name is Edgar **. So far, horrible customer service; he does not respond to my calls or e-mails and when he does he does not provide definite answers. I have been dealing with him since October 2, 2019, today is 11/01/19 and still no resolution. I just called again and a female representative (name Perla) stated that since Mr. Edgar ** is not in the office, she could not provide answers. I requested to speak with a supervisor, but according to Miss Perla, supervisor was unavailable. Still waiting for him to call me back. Horrible, horrible customer service from Mr. Edgar **. Hope they call me back to solve situation.

I was denied the two years warranty, which comes by default along with the purchase of the tyre. This was because, I was given the stock of 2017 by the dealer in Pune and my purchase was of Oct 2018. The car was running within the city limits, and hardly the running was about 4000 kms from the date of purchase, when one of the tyre had a budge (sort of swelling). In my last 25 years of driving, I am facing such experience first time, and the response from the dealer and the Yokohama engineer of Pune was horrible. Will never recommend this tyre again.

This is the second time I bought a new car which came with Yokohama tires. Both vehicles provided a 'hard' ride and very poor traction in the rain and in the snow. The first set I rode through one winter and got rid of them. The second vehicle I got rid of the Yokohama tires after only 3000 miles. I do believe that any tire other than Yokohama will provide better traction under all conditions. I would advise anyone who is considering the purchase of Yokohama tires to think twice about it. I'm sure you will have regrets after the fact.

I had purchased four Yokohama car tyres in November 2016 and within 25000 km one of the tyres developed a bulge which is clearly a manufacturing defect. But Yokohama tyre company outlet rejected the warranty replacement claim stating that the bulge is due to a very superficial cut inside the tyre. This is unpalatable. I have a bad experience and would recommend nobody to buy these tyres ever.

Tomorrow I replace the Yokohama YK740 GTX tires on my 2011 Camry SE. I bought them 8 months ago. They had really good traction at the beginning and even now they don’t slip too much, but the noise these tires make... They are relatively quiet from 0-40 and then they start to roar and get louder leading up to highway speeds. Driving around a traffic circle or curved exit ramp, they really get loud and make a helicopter “whomping” sound with each tire revolution. Some people have made comments about how loud they are, including a friend who owned a Goodyear store for many years. I’m disappointed to take them off so soon, but the noise is annoying that I will do it and spend the money on another brand.

Yokohama touring tires 2 years ago, presently have 25,000 miles on them and they flunked inspection due to thin cracking in between the treads on all 4 tires. Went back to place of purchase and was told I could get a discount on a new set. Called Yokohama and they refused to deal with me and had me call the seller again. They suggested I try getting it inspected at another facility. I will NEVER do business with either company again! They don't stand behind their products.

These tires are not safe. At over 55 mph my van began a little shake. "Ok maybe I need an alignment." 2 mile down the road my tire exploded. The tread actually came off the tire. I used to work at a "big name" tire place replacing tires and I have never seen anything like this. Tomorrow I will be replacing not only the exploded tire but the other 3 as well. I have no faith that these tires can get my family home safe.

Tires worn out after only half the tread life warranty. Company will not pro rate tires so I can purchase new ones. Company rep making things extremely hard to get them replaced. I have had 3 tire stores tell me to contact them because of the tire wear issue.

I bought my new 2019 Mazda CX-5 two months ago. Yokohama tires came with the car. Now the car has only 1460 miles. I got my first nail in the Yokohama tire a month ago. It was a very small and tiny nail. At that moment, I realized these tires are bad. Today, one tire just decided to go flat in front of my house. It was parked then. Then I called roadside service guy to put the spare on it. We together examined the tire thoroughly. NO NAILS. NO CRACKS. Then I went to drive the car to metro station with my family for DC Cherry Blossom festival. After we came back to the metro station parking lot, another Yokohama tire went flat for no reasons. Now I dont have spare tires. I called the towing company. And the guy told me, "Yokohama tires are ** and your new tires look like 7-8 years old." Do not buy these tires. They are devils.

I had purchased CLA 200 on 2017 April and just after 1 year 7 month and total 15400 km running, I got a bubble on the side of one tyre so I called the service. They said to bring it to them and they will see after separating it from the rim of the car, so after that, they said it's not manufacturing defect as there was a small cut inside so I purchased a new tyre and just after 25 days I got the same problem in another tyre. So if my car has only run 16000 km and the tyres get side wall damage then what can be done? Please replace me with a new tyre.

I bought a 2017 Honda Fit new in October 2017. The tires on the car were Yokohamas. In the year and a half I have had it there occurred 3 sidewall damages and one just flat tire and the latest damage was a blowout while traveling 55 miles an hour on a highway! The airbags deployed and I was not injured but it could have been a lot worse. There was over $9000 damage to my car! I have never had that much difficulty with tires in all the years I have been driving and the last incident put my life in danger. Perhaps these were the cheapest of the manufacturer's line but I have been driving for over 50 years and have only had an occasional flat tire. Needless to say since I had to replace the tires I did NOT replace them with Yokohamas.

After sending in the rebate, a copy of the bill of sale and charge receipt all I heard from them was: 1. Have your rebate on record 10/23/18. 2. About a month later: Your sale being verified/under review 11/27/18. 3. Then after the program ended (which was 12/31/18) on 1/21/19 I checked again it was turned down because my name and address wasn't written on the receipt from the tire shop. After calling and going up the food chain they gave the excuse they could do nothing because the time was passed on the rebate. I would not recommend Yokohama to any of my family and friends because of this process and hopefully others will be wary of the rebate they run.

We purchased 4 tires (75k tires) 2 years ago and have 18000 miles on them. They started making a loud noise when driven faster than 35 mph with the sound getting louder as the speed increases. We had the tires, breaks, struts, balance and alignment checked. Everything is ok. When we contacted Yokohama we were told that they don't recognize the loud humming sound as a problem. The representative was very short and curt indicating that they really don't give a **.

I bought 4 Yokohama tires for my Lexus IS300, I noticed that 1 of the tires had cracks in 4 different areas along the lines (design) of the tire's sidewall. Called Yokohama customer service and told me that this is not covered under warranty due to different weather exposure. I had other brands before and never had this issue. Very disappointed and will never buy Yokohama tires anymore and wouldn't recommend them either.

I have been a rather good supporter & even promoter of Yokohama tires & the company in general, in the past - till my recent experience turned me to change my opinion. I had purchased 4 of their tires 2 years back. In less than 10k km of running, one of the tires developed a bulge. What surprised me was the total lack of response to multiple emails sent to their customer service team. Don’t think such an attitude will win them more customers; maybe they’ve just become too big to care. Overall, rather sad.

These Yokohama tires came with my Mazda CX-5 Sport and at only 30K my front tires are bald. I will be contacting Yokohama but with all the bad reviews of them not honoring warranty what else can be done? Any suggestions are greatly appreciated! After contacting Yokohama I was also told they do not warranty "early wear and tear" on a product that was on a vehicle that I purchased in 2016. WHAT!!?? I DO NOT TRAVEL and I only have 30K miles on them and the front tires are bald! DO NOT PURCHASE YOKOHAMA!!! I will be making a complaint to the Better Business Bureau!

These tires came standard with my 2016 Mazda 3. With less than 23K miles, the treads are low to the point of being dangerous. I contacted Yokohama and their warranty covers only weather-related cracking and does not cover treadwear. I will not be purchasing another set of Yokohamas as a tire should last significantly longer than 23K. Unfortunately the company does not agree with me.

Let me start out by saying I have been a LIFELONG fan of Yokohama and have had dozens of sets of their tires over the years. I would still be a fan if my son had not been put in a life-threatening situation at highway speeds when one of Yokohama’s tires completely delaminated almost causing a major crash before he could get the vehicle safely stopped. The tire never lost pressure. The tread JUST PEELED OFF tearing the right rear side of the car up also.

The Geolander tires came with my '15 Subaru Forester. At about 4k miles, one developed a slow leak. It took the dealer 2 tries to find it (not a problem, as it was very small). The leak was a pinhole in the sidewall at mid radius. The dealer claimed it was from hitting a curb and tried to say there was a scuff mark on the sidewall. This was so they could claim road hazard and turn it in under a dealer policy. After a discussion with the manager, I determined the real reason was Yokohama will not honor warranties. They had turned in a set of 4 with Yokohama's approval and were not getting reimbursed for the tires. I called Yokohama America "customer service" and was told they would do nothing. I told them of the dealer’s problem and they said to have them call.

I purchased a new Subaru, that came with Yokohama tires (2016). I now have 38,000 miles on the car. All Subarus have all wheel drive, and the tires have performed well under all conditions. Tires were rotated every 6,000 miles.

Perhaps now is not the best time to say something because it was just a few hrs ago that my Yokohama tire delamination but I am not impressed. Sure the tire was several yrs old and may have had 40,000 or so km but the tread was good and air pressure was fine (around 35 psi). I was driving my HJ60 (older Toyota Land Cruiser) back from Orleans Ontario into Ottawa and was 5 minutes out of Orleans when I felt a shake (100 km/hr) - so started to slow down (75 km /hr) thinking I was going to get off at the next exit (Blair road) and have a look see. At which point the complete tire delamination and I had to use all my skill to hang on and get her out off of the 4 lane highway. Rather nerve racking. I have never had a tire completely delaminate. Before this I would have said Yokohama are good to great tires. Now I am not sure, Certainly then I have no recourse with the company due to age but still how dangerous are these tires.

I never imagined having to do this sort of thing, but Yokohama Tire did not treat me with respect or solved my problem, so I felt compelled to alert everyone. My Yokohama tire broke out for no apparent reason, since there was no object on the track (I checked after the event to make sure). The place where the tire burst and the way it was, all indicate that it was due to a tire manufacturing problem. In contact with Yokohama, she refused to look at the tire and simply told me that there was nothing they could do. In contact through Facebook, I found myself in the customer service, which ignores my messages, just as it is now through Facebook as well. I would like to alert everyone, NEVER buy this brand that has no respect for your customers! I've worked with tires and I know Pirelli would never treat its customers that way. That's how we see who truly respects your customers!

We purchased Yokohama tires for my spouse's Volvo last June through Discount Tires. Yokohama advertised a rebate and issued us a gift card within about 6 weeks of the purchase. The problem is the gift card expired 12/17. For each month over the expiration date, they charge a fee to the account. This was never disclosed in the advertisement. I have also been told that the card does not comply with state gift card consumer protection laws. So, because it does not comply, I am filed reports with the BBB of Santa Ana, the FTC, and the California attorney general.

The tires and roadside assist were actually acceptable. I did need to replace one tire and the knockdown for "depreciation" was only $15 to get a new tire. The problem is the $50 rebate card which arrived 30 days into the cycle and then was rejected by every vendor everywhere. So it sat in the bottom of my purse. Clearly printed funds never expire but fees apply. Those fees are $3 a month until the card is gone. That is unacceptable. Customer service put me on hold or returned me to the never ending automated system for suggestions about how to use the card. I just want my cash.

I purchased Yokohama Avid Ascend tires for my 2013 Acura RDX about 2 years ago and they have been amazing tires. Have driven up to 120 mph and put over 20K miles on these tires with no problems at all. They still have at least 10K miles left on them and that's pretty amazing since I am frequently doing burnouts and driving very fast from time to time. These tires are so good that I will be purchasing the exact same tire when these wear out. These tires are somewhat eco friendly as well since they use a new technology that incorporates Orange oil.

I bought a set of Yoko tires, acknowledging I'd receive a $60 rebate in the form of a VISA credit card. After TWO attempts to mail me the card it still hasn't shown up. Yoko wants to charge me $10 for a change of address and cannot even promise me they did send the card in the first place or if I would EVER receive it...not THEIR fault, apparently. Can't say I'd recommend this program because you cannot verify if you'd EVER receive their rebate. SCAM!

When I purchased my Toyota Prius which is a 2016 these tires came with it. Tonight traveling 70 miles an hour which is our speed limit I was slowing down at the 60 mph zone when my rear right tire blew out! My car only has 15,000 miles on it. My car only has 15,000 miles on it! Now I am terrified to drive my car with these POS tires! DO NOT BUY!

Bought a new 2016 CX-5 that came with Yokohama tires. At 10000 miles the tires began to wear prematurely, tire dealer had no explanation other than inflation problems. I check these tires weekly and have had to add air consistently. On a recent trip to WY and MT the right rear tire blew out. Sidewall failure according to the tire shop. Left them all on the floor of the tire shop. Put new tires on it completely. Never own Yokohama tires again.

We purchased a new Mazda CX5 in 2016 which came with Yokohama Geolander tires. While the tires seemed fine initially, at about 16,000 miles, we began to notice the ride wasn't so smooth and we began to notice some road noise, but since it was a gradual increase, we thought maybe it was our imaginations. But it wasn't. We just took it to dealer at 18,000 miles and they confirmed that there is significant tire tread wear and some cupping on the inside, which explains the rougher ride and the noise. Service manager did make calls to tire company and to Mazda for us, but to no avail, and suggested we call Mazda as well.

On September 12, 2016, I went to America's Tire in Palm Desert, CA to purchase 4 Michelin tires. They were out of Michelin tires at that time, but recommended Yokohama tires. I purchased 4 new Yokohama tires YK740 GTX installed on my 2004 Lexus LS430 driven only 62,692 miles. On April 3, 2017, while traveling in California in the 3rd lane on Interstate 10, a 5 lane highway at the posted speed of 70 mph and nearing my destination after a two-hour drive, I experienced a sudden blowout of the left rear tire. The vehicle went out of control, fishtailing from side to side until I was lucky enough to get it under control and onto the right shoulder of the road riding on the rim. It was daylight, clear visibility, no vehicle in front of me and no debris on the road that could have caused the sudden, explosive deflation of the tire. There was nothing left of the tire but two strips of rubber wound around the wheel.