Yokohama Reviews

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About Yokohama

Yokohama produces high-quality tires for a variety of types of vehicles including passenger, performance and commercial tires, designed for efficiency, safety and durability. Founded in 1917, Yokohama brings together rigorous testing and advanced technology to meet the demands of contemporary drivers around the world.

Pros
  • Good tread life and durability
  • Excellent performance in snow
  • Quiet and smooth ride
Cons
  • Frequent quality issues reported
  • Poor customer service experience

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Yokohama Reviews

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    Page 2 Reviews 10 - 40
    Staff

    Reviewed May 7, 2024

    Yokohama Geolandar G91 tires are great! They were the original tires on my 2018 Subaru Crosstrek. They have 72,622 miles on them and have preformed great for almost 6 years. I'm replacing them today to be responsible ahead of time since starting a big road trip soon. Best tires that have lasted longer than any others in my whole life. Thank you Yokohama!! Quality that can last with regular rotation. Amazing! So I chose the same model and brand for replacement.

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    Punctuality & Speed

    Reviewed April 26, 2024

    I bought a brand new 2024 Subaru Crosstrek with factory installed Yokohama Geolander tires. At less than 7,000 miles the back right tire blew out from the side wall…. There was no road debris or excessive speed. Faulty tire, compromised safety integrity

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    Reviewed April 1, 2024

    This is my very first experience with Yokohama winter tires for transporter. I bought panel van from dealer fitted with new Yokohama Transporter winter tires. I was told - these are good tires, so decided - let it be. What misfortune. Tires slipped on snow, on wet grass, on light mud, on wet paved road, basically on any surface different from asphalt. Any challenge is too much for these tires. I will run these tires in summer, now and before next winter will mount them in garbage skip with relief.

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    Sales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Sept. 30, 2023

    In June of 2022, I was at Discount Tire buying new tires for my 2012 Volkswagen Jetta, and I did not know which tires to get. The guy at the tire shop recommended the Yokohama YK GTX 740 tires for my car. I thought "Yeah cool, I will give these a try, I always heard good things about Yokohama tires". Boy, what a mistake that was. Now I know to do more research, and honestly, most tires nowadays seem to have this issue, even Michelin. These tires handle poorly in the rain, nearly spun out on the highway but miraculously regained control. As soon as water hits the pavement, anything more than a little throttle equals wheel spin. They also wear out much sooner than they should.

    At 10,000 miles the front tires were at 7/32" and the rears at 9/32". I put about 11,000 more miles on the tires and they all were at 5/32" ALREADY. 2,000 miles later (23,000 total) and the front tires are at <3/32" tread life left, rears at 4/32". My car is obviously FWD, and it is a diesel with a stage 2 tune, so there is over 360 ft/lbs of torque going to the wheels, so what do I expect right? I am reading other reviews on here of people with slower cars who drive like grandpas getting even less tread life.

    Now unlike some others here, I can be a bit more of a spirited driver, but this is ridiculous when the tires are warranted for 60,000 miles. It's not like I was doing any burnouts, just maybe a little peel here and there. Nobody at the tire shop said that in order to get the warranty claim, you have to rotate them every 5,000 miles. Another lesson learned there. And to make matters worse they do not even sell the YK 740 GTX anymore, probably due to these issues. Luckily, I have not had any leaks or blowouts, thank God. Now I have to shell out $800+ a year and a half sooner than I thought I would have to. NOT HAPPY. Hopefully, Goodyear tires will last longer, as on my previous car, a 2006 Jetta, they lasted over 50,000 miles no issues.

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    Sales & MarketingPriceRefunds & Payouts

    Reviewed Aug. 30, 2023

    In 2021 I bought four new Yokohoma tires for my 2017 Honda Pilot from Discount Tires. After roughly 20,000 miles I needed four new tires even though there was a warranty on the tires for 60,000 miles. I went to discount and they would only give me partial credit for the tires claiming they should have been rotated. I had to pay over $500 to get into a different tire so I could pass inspection in Texas.

    I originally purchased these tires since Discount Tires recommended them. The young man at the shop even stated the tires should have lasted longed but no other discounts were given. I didn't even get half the mileage I should have gotten. My advice is to NEVER use these tires and now I question Discount Tires and their warranty.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 7, 2023

    Never buy Yokohama tires, if you think to buy this brand be aware that they don't stand behind their products, I got a brand new Toyota with Yokohama all season tires, after 29k miles driven, the shop told me that tires need to be replaced already (I went to other shops and they told me the same), 29K mile is a low mileage for a brand new tires, so I went to Yokohama authorized distributors (Discount tires) at one store they didn't do anything just told to open a claim in Yokohama website (which you can't do), then I went to another Discount tire store and there the guy tried to help me and look the policy,

    He recommended me to contact Yokohama because although the wear of the tire was too much for the mileage the claim wasn't go through, so I called Yokohama and they said that they don't cover tires installed in brand new cars because technically you didn't buy them (crappy excuse) and they told me that they won't cover or honoring anytime type of warranty (time or mileage type), I always lease my cars, and there's been two other occasions when early wear happen once with Good Year and the second time with BF Goodrich, on those occurrences both companies cover their product even when they were coming from a brand new car.

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    Customer ServiceContract & TermsPriceMaintenanceRates

    Reviewed June 30, 2023

    I purchased 4 Yokohama tires with an 80,000 mile warranty. Just 22,000 miles and 2 of them already need replacing. Instead of just replacing them Yokohama has a pro rate system that charged me for the miles I have driven on their tires. This is unacceptable! Cheap tires! Very bad customer service. I am having the yokohama tires replaced with another, better brand. I will never buy another yokohama product.

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    Reviewed April 5, 2023

    Worn out under normal driving conditions after 30,000 KM. Original tires on Mazda CX-5. Never used in winter. All city and Highway driving by senior citizens and we don't drive crazy. Suggest asking for different tires if a new purchase of a Mazda equipped with this tire.

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    Punctuality & SpeedRefunds & Payouts

    Reviewed Nov. 18, 2022

    We purchased 4 Yokohama Avid Ascend GT 235/ 45 R 18 tires through Tire Rack. Within a year a tire had to be replaced due to a bulge in the side wall. The tires had 3000 miles on them. A year later we had the same issue with another tire while the tire had less than 20,000 miles on it. Tire Rack stated we have to pay for the tire under the road Hazzard and then be refunded. You would think 65,000 mile tires would be better. I have always used Yokohama tires. Never again.

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    Maintenance

    Reviewed Nov. 4, 2022

    I bought brand new steer tires and after 2 months of normal use about 20k miles the edge started separating. Took them to where bought them, they said it was something I hit or drove in a parking lot. In other words it was my fault, but I just bought the tires $1600 dollars for two, I told the place it’s doing it on both tires. They said Yokohama would not give them another replacement. That it wasn’t a factory defects. I won’t be buying Yokohama tires ever again. And no I don’t recommend them, if I do have an accident guess who I am going after!

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    Verified purchase
    katherine increased rating by 3 stars.
    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsMaintenanceStaffTransparencyTimeliness
    After a positive interaction with Yokohama, katherine increased their star rating.

    Reviewed Sept. 21, 2022

    Updated on 09/23/2022: I gave my first review about Yokahama because they would not give me but 78% refund on my tires that were defective. After I wrote the review, I called them the next day and spoke to what I believe is a manager. She contacted Discount Tires where I purchased them, except at a different location in another state where I needed them replaced. Within about 10 minutes she called me back and said they would cover 80% over what I paid for the tire and Discount Tires was going to cover the other 20%. They took care of the situation Immediately but not until I had to contact ConsumerAffairs. I gave them 4 stars for taking care of the situation, but not 5 stars because for over a week I had to continue driving my car with tires falling apart and stressed to the max every time I got in my car to leave. Had they taken care of this the first time being contacted they would have gotten 5 stars.

    Original: I bought 4 new tires five months ago from discount tire. They recommended Yokohama over the Michelin tires that I’m used to. 2 of the tires are defective and chunks of the rubber are coming off. Discount tire won’t replace them. They called Yokohama and they want me to pay over $200 to replace the 2 defective tires. I already paid over $1,000 with tax for the 4 tires. I should not have to pay anything. I don’t trust this brand and I want a full refund to get a different brand I trust. I have children in my car and if these tires blow out I or my children or all of us could be seriously injured or killed. Yokohama does not care. As I spoke to the manufacturer and they refuse to cover 100% replacement. I’d prefer not to have this brand at all on my car. I do not recommend to have this brand. This is a serious safety issue.

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    Reviewed Nov. 20, 2021

    Yokohama Avid Ascend GT tires are my favorites over many years of cars and tire purchases. After buying them for the AWD Subaru and experiencing winters with snow as well as the spring/fall rains of the Pacific Northwest, I bought them for my FWD Nissan Altima coupe. The 3.5L V6 expects sporty tires, these don't disappoint, as well as giving sure-footed driving in the rain. I find them mid-level in the noise range but never a problem and less noisy than my previous tires.

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    Reviewed Aug. 5, 2021

    I have a 2019 Mazda CX9 with about 28k on 4 of these tires that came stock when I purchased the vehicle. They have to be the worst tires ever produced and are so badly worn, under normal driving conditions, that they now have to be fully replaced. Why does Mazda continue to sell their cars with these inferior tires?

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    CoverageSales & MarketingPunctuality & SpeedStaffTimeliness

    Reviewed May 25, 2021

    I leased a new Mazda CX-5 last December 2020. In May my rear, driver side tire, blew out on the sidewall. I hit nothing. I bought the same tire as a replacement, and it developed a leak two weeks later, and Discount Tire replaced it for free. Then, the next day, the rear passenger side tire lost most of its air. I just think there is a real quality problem with this brand. One more problem, and they all get replaced.

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    Customer ServiceMaintenance

    Reviewed Dec. 16, 2020

    My tires wore out long before they should have. I called them and they would not speak to me and just told me to go where I bought them from. I did this, they took pics and recognized that the tread is worn and put the claim through. Yokohama just denied it, blaming it on maintenance without even asking for records of tire rotations etc. plus I put winters on for several months of the year so the tread wore out wayyyy before it should have. Do not waste your people.

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    Dennis increased rating by 2 stars.
    Sales & MarketingMaintenance
    After a positive interaction with Yokohama, Dennis increased their star rating on Feb. 23, 2022.

    Updated review: Feb. 23, 2022

    I was contacted by email by the CEO of the US division and instructed to email a copy of my receipt directly to him and he said he would send me a gift card for the rebate amount. I complied with his instructions and received the gift card shortly afterward. I am happy with the outcome but hope future customers are spared the problems I had to endure. I give the CEO 5 stars for his interest in personalizing my issues and seeing that they were resolved.

    Original Review: June 27, 2020

    I've bought no less than 4 sets of this brand of tires and have had less than stellar performance from any of them. I had at least 3 broken steel belts from potholes and one sidewall blowout. I've experienced abnormal tread wear even though I got a wheel alignment check with each new set and they said all was fine. The straw that broke my back was when Yokohama refused to honor their rebate on the last set of tires I bought. They claimed that the dealer had not included the correct information on the receipt. The receipt described exactly what tires I bought even down to the DOT numbers. As far as I am concerned they are a scam and a ripoff and I'll never buy another tire from them.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed May 4, 2020

    The past three vehicles I have owned came with Yokohama tires from the factory. All of them have had at least 6 blowouts with those tires. When it happened in 2005, I was driving my 2002 Volkswagen Jetta, which had a set of Yokohama's from the previous owner. The rear right tire blew out at random on the highway. After that, I got a set of Pirelli's, and for 15 years after that, I never had any problems with the tires. My current vehicle, a 2016 Subaru Impreza, has Yokohama tires. All of the tires on it have been slowly leaking since the first week of owning the car. The car currently has just over 37,000 miles, and there isn't much tread left on any of the tires.

    The most recent occurrence happened last Saturday. I was driving on the interstate, took my exit, and drove over a railroad crossing. That particular crossing is a very rough one, so I slowed down to 10 mph, and my front left tire blew out as I crossed the first rail. I checked the tire after pulling over, and there were no sharp objects or nails present. The tire came off of the rim, and the sidewall was completely destroyed. Luckily, I had my spare tire, but tomorrow morning I will be getting a set of Michelin tires, and I will NEVER buy Yokohama tires for as long as I live, as they are poorly made, dangerous, and they simply don't last as long as they should.

    All of the other times this happened to me, it was a very similar situation, but the tires blew out completely out of the blue. I do not feel safe driving any vehicle these sorry excuses for a set of tires on it. Clearly, safety is not one of Yokohama's priorities. No wonder they're one of the cheapest tires on the market. I strongly advise anyone reading this to avoid Yokohama's at all costs. It's better to pay $1,000 once for a great set of tires than it would be to pay $700 every 3 years to replace a crappy set of tires.

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    Reliability

    Reviewed Nov. 27, 2019

    While driving on the highway, the tires sidewall entirely exploded. The tread was still in good condition. Road conditions were fine and the temperature was not an issue. I rotated the tire every 10,000 miles, as suggested by the manufacture. The tire was completely defective! I would never buy these tires again.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    I bought a Mazda CX5 in August 2019, currently it has less 1,550 miles and one of the tires got damaged. I called to claim the guarantee and was redirected to Yokohama Tire Corporation representative, name is Edgar **. So far, horrible customer service; he does not respond to my calls or e-mails and when he does he does not provide definite answers. I have been dealing with him since October 2, 2019, today is 11/01/19 and still no resolution. I just called again and a female representative (name Perla) stated that since Mr. Edgar ** is not in the office, she could not provide answers. I requested to speak with a supervisor, but according to Miss Perla, supervisor was unavailable. Still waiting for him to call me back. Horrible, horrible customer service from Mr. Edgar **. Hope they call me back to solve situation.

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    Customer Service

    Reviewed Sept. 25, 2019

    I was denied the two years warranty, which comes by default along with the purchase of the tyre. This was because, I was given the stock of 2017 by the dealer in Pune and my purchase was of Oct 2018. The car was running within the city limits, and hardly the running was about 4000 kms from the date of purchase, when one of the tyre had a budge (sort of swelling). In my last 25 years of driving, I am facing such experience first time, and the response from the dealer and the Yokohama engineer of Pune was horrible. Will never recommend this tyre again.

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    Reviewed Aug. 28, 2019

    This is the second time I bought a new car which came with Yokohama tires. Both vehicles provided a 'hard' ride and very poor traction in the rain and in the snow. The first set I rode through one winter and got rid of them. The second vehicle I got rid of the Yokohama tires after only 3000 miles. I do believe that any tire other than Yokohama will provide better traction under all conditions. I would advise anyone who is considering the purchase of Yokohama tires to think twice about it. I'm sure you will have regrets after the fact.

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    Reviewed July 21, 2019

    I had purchased four Yokohama car tyres in November 2016 and within 25000 km one of the tyres developed a bulge which is clearly a manufacturing defect. But Yokohama tyre company outlet rejected the warranty replacement claim stating that the bulge is due to a very superficial cut inside the tyre. This is unpalatable. I have a bad experience and would recommend nobody to buy these tyres ever.

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    PriceStaff

    Reviewed July 16, 2019

    Tomorrow I replace the Yokohama YK740 GTX tires on my 2011 Camry SE. I bought them 8 months ago. They had really good traction at the beginning and even now they don’t slip too much, but the noise these tires make... They are relatively quiet from 0-40 and then they start to roar and get louder leading up to highway speeds. Driving around a traffic circle or curved exit ramp, they really get loud and make a helicopter “whomping” sound with each tire revolution. Some people have made comments about how loud they are, including a friend who owned a Goodyear store for many years. I’m disappointed to take them off so soon, but the noise is annoying that I will do it and spend the money on another brand.

    My tire history: Car came with Toyo tires, they were okay. I got Pirelli Cinturato P7s which were awesome for their short life. Then Michelin Primacy, best (most expensive) tires I’ve ever had. Goodyear Assurance, soft and quiet but poor wet and dry traction. Then the Yokohama, with full range of sound effects. So I’ve had a lot of brand name tires and none of them have had this noise issue.

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    Customer Service

    Reviewed June 29, 2019

    Yokohama touring tires 2 years ago, presently have 25,000 miles on them and they flunked inspection due to thin cracking in between the treads on all 4 tires. Went back to place of purchase and was told I could get a discount on a new set. Called Yokohama and they refused to deal with me and had me call the seller again. They suggested I try getting it inspected at another facility. I will NEVER do business with either company again! They don't stand behind their products.

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    Reviewed May 25, 2019

    These tires are not safe. At over 55 mph my van began a little shake. "Ok maybe I need an alignment." 2 mile down the road my tire exploded. The tread actually came off the tire. I used to work at a "big name" tire place replacing tires and I have never seen anything like this. Tomorrow I will be replacing not only the exploded tire but the other 3 as well. I have no faith that these tires can get my family home safe.

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    Staff

    Reviewed April 8, 2019

    Tires worn out after only half the tread life warranty. Company will not pro rate tires so I can purchase new ones. Company rep making things extremely hard to get them replaced. I have had 3 tire stores tell me to contact them because of the tire wear issue.

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    Staff

    Reviewed April 7, 2019

    I bought my new 2019 Mazda CX-5 two months ago. Yokohama tires came with the car. Now the car has only 1460 miles. I got my first nail in the Yokohama tire a month ago. It was a very small and tiny nail. At that moment, I realized these tires are bad. Today, one tire just decided to go flat in front of my house. It was parked then. Then I called roadside service guy to put the spare on it. We together examined the tire thoroughly. NO NAILS. NO CRACKS. Then I went to drive the car to metro station with my family for DC Cherry Blossom festival. After we came back to the metro station parking lot, another Yokohama tire went flat for no reasons. Now I dont have spare tires. I called the towing company. And the guy told me, "Yokohama tires are ** and your new tires look like 7-8 years old." Do not buy these tires. They are devils.

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    Reviewed March 12, 2019

    I had purchased CLA 200 on 2017 April and just after 1 year 7 month and total 15400 km running, I got a bubble on the side of one tyre so I called the service. They said to bring it to them and they will see after separating it from the rim of the car, so after that, they said it's not manufacturing defect as there was a small cut inside so I purchased a new tyre and just after 25 days I got the same problem in another tyre. So if my car has only run 16000 km and the tyres get side wall damage then what can be done? Please replace me with a new tyre.

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    Reviewed Feb. 21, 2019

    I bought a 2017 Honda Fit new in October 2017. The tires on the car were Yokohamas. In the year and a half I have had it there occurred 3 sidewall damages and one just flat tire and the latest damage was a blowout while traveling 55 miles an hour on a highway! The airbags deployed and I was not injured but it could have been a lot worse. There was over $9000 damage to my car! I have never had that much difficulty with tires in all the years I have been driving and the last incident put my life in danger. Perhaps these were the cheapest of the manufacturer's line but I have been driving for over 50 years and have only had an occasional flat tire. Needless to say since I had to replace the tires I did NOT replace them with Yokohamas.

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    Process

    Reviewed Jan. 25, 2019

    After sending in the rebate, a copy of the bill of sale and charge receipt all I heard from them was: 1. Have your rebate on record 10/23/18. 2. About a month later: Your sale being verified/under review 11/27/18. 3. Then after the program ended (which was 12/31/18) on 1/21/19 I checked again it was turned down because my name and address wasn't written on the receipt from the tire shop. After calling and going up the food chain they gave the excuse they could do nothing because the time was passed on the rebate. I would not recommend Yokohama to any of my family and friends because of this process and hopefully others will be wary of the rebate they run.

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    Yokohama Company Information

    Company Name:
    Yokohama
    Website:
    www.yokohamatire.com