Yokohama

Yokohama Reviews

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Yokohama Reviews

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  • 88%

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    How do I know I can trust these reviews about Yokohama?
    • 4,460,553 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Verified purchase
    katherine increased rating by 3 stars.
    Customer ServiceCoverageStaffReliability
    After a positive interaction with Yokohama, katherine increased their star rating.

    Reviewed Sept. 21, 2022

    Updated on 09/23/2022: I gave my first review about Yokahama because they would not give me but 78% refund on my tires that were defective. After I wrote the review, I called them the next day and spoke to what I believe is a manager. She contacted Discount Tires where I purchased them, except at a different location in another state where I needed them replaced. Within about 10 minutes she called me back and said they would cover 80% over what I paid for the tire and Discount Tires was going to cover the other 20%. They took care of the situation Immediately but not until I had to contact ConsumerAffairs. I gave them 4 stars for taking care of the situation, but not 5 stars because for over a week I had to continue driving my car with tires falling apart and stressed to the max every time I got in my car to leave. Had they taken care of this the first time being contacted they would have gotten 5 stars.

    Original: I bought 4 new tires five months ago from discount tire. They recommended Yokohama over the Michelin tires that I’m used to. 2 of the tires are defective and chunks of the rubber are coming off. Discount tire won’t replace them. They called Yokohama and they want me to pay over $200 to replace the 2 defective tires. I already paid over $1,000 with tax for the 4 tires. I should not have to pay anything. I don’t trust this brand and I want a full refund to get a different brand I trust. I have children in my car and if these tires blow out I or my children or all of us could be seriously injured or killed. Yokohama does not care. As I spoke to the manufacturer and they refuse to cover 100% replacement. I’d prefer not to have this brand at all on my car. I do not recommend to have this brand. This is a serious safety issue.

    Reviewed Nov. 20, 2021

    Yokohama Avid Ascend GT tires are my favorites over many years of cars and tire purchases. After buying them for the AWD Subaru and experiencing winters with snow as well as the spring/fall rains of the Pacific Northwest, I bought them for my FWD Nissan Altima coupe. The 3.5L V6 expects sporty tires, these don't disappoint, as well as giving sure-footed driving in the rain. I find them mid-level in the noise range but never a problem and less noisy than my previous tires.

    Reviewed Aug. 5, 2021

    I have a 2019 Mazda CX9 with about 28k on 4 of these tires that came stock when I purchased the vehicle. They have to be the worst tires ever produced and are so badly worn, under normal driving conditions, that they now have to be fully replaced. Why does Mazda continue to sell their cars with these inferior tires?

    Reviewed May 25, 2021

    I leased a new Mazda CX-5 last December 2020. In May my rear, driver side tire, blew out on the sidewall. I hit nothing. I bought the same tire as a replacement, and it developed a leak two weeks later, and Discount Tire replaced it for free. Then, the next day, the rear passenger side tire lost most of its air. I just think there is a real quality problem with this brand. One more problem, and they all get replaced.

    Customer ServiceStaff

    Reviewed Dec. 16, 2020

    My tires wore out long before they should have. I called them and they would not speak to me and just told me to go where I bought them from. I did this, they took pics and recognized that the tread is worn and put the claim through. Yokohama just denied it, blaming it on maintenance without even asking for records of tire rotations etc. plus I put winters on for several months of the year so the tread wore out wayyyy before it should have. Do not waste your people.

    Dennis increased rating by 2 stars.
    Sales & Marketing
    After a positive interaction with Yokohama, Dennis increased their star rating on Feb. 23, 2022.

    Updated review: Feb. 23, 2022

    I was contacted by email by the CEO of the US division and instructed to email a copy of my receipt directly to him and he said he would send me a gift card for the rebate amount. I complied with his instructions and received the gift card shortly afterward. I am happy with the outcome but hope future customers are spared the problems I had to endure. I give the CEO 5 stars for his interest in personalizing my issues and seeing that they were resolved.

    Original Review: June 27, 2020

    I've bought no less than 4 sets of this brand of tires and have had less than stellar performance from any of them. I had at least 3 broken steel belts from potholes and one sidewall blowout. I've experienced abnormal tread wear even though I got a wheel alignment check with each new set and they said all was fine. The straw that broke my back was when Yokohama refused to honor their rebate on the last set of tires I bought. They claimed that the dealer had not included the correct information on the receipt. The receipt described exactly what tires I bought even down to the DOT numbers. As far as I am concerned they are a scam and a ripoff and I'll never buy another tire from them.

    Reviewed May 4, 2020

    The past three vehicles I have owned came with Yokohama tires from the factory. All of them have had at least 6 blowouts with those tires. When it happened in 2005, I was driving my 2002 Volkswagen Jetta, which had a set of Yokohama's from the previous owner. The rear right tire blew out at random on the highway. After that, I got a set of Pirelli's, and for 15 years after that, I never had any problems with the tires. My current vehicle, a 2016 Subaru Impreza, has Yokohama tires. All of the tires on it have been slowly leaking since the first week of owning the car. The car currently has just over 37,000 miles, and there isn't much tread left on any of the tires.

    The most recent occurrence happened last Saturday. I was driving on the interstate, took my exit, and drove over a railroad crossing. That particular crossing is a very rough one, so I slowed down to 10 mph, and my front left tire blew out as I crossed the first rail. I checked the tire after pulling over, and there were no sharp objects or nails present. The tire came off of the rim, and the sidewall was completely destroyed. Luckily, I had my spare tire, but tomorrow morning I will be getting a set of Michelin tires, and I will NEVER buy Yokohama tires for as long as I live, as they are poorly made, dangerous, and they simply don't last as long as they should.

    All of the other times this happened to me, it was a very similar situation, but the tires blew out completely out of the blue. I do not feel safe driving any vehicle these sorry excuses for a set of tires on it. Clearly, safety is not one of Yokohama's priorities. No wonder they're one of the cheapest tires on the market. I strongly advise anyone reading this to avoid Yokohama's at all costs. It's better to pay $1,000 once for a great set of tires than it would be to pay $700 every 3 years to replace a crappy set of tires.

    Reliability

    Reviewed Nov. 27, 2019

    While driving on the highway, the tires sidewall entirely exploded. The tread was still in good condition. Road conditions were fine and the temperature was not an issue. I rotated the tire every 10,000 miles, as suggested by the manufacture. The tire was completely defective! I would never buy these tires again.

    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    I bought a Mazda CX5 in August 2019, currently it has less 1,550 miles and one of the tires got damaged. I called to claim the guarantee and was redirected to Yokohama Tire Corporation representative, name is Edgar **. So far, horrible customer service; he does not respond to my calls or e-mails and when he does he does not provide definite answers. I have been dealing with him since October 2, 2019, today is 11/01/19 and still no resolution. I just called again and a female representative (name Perla) stated that since Mr. Edgar ** is not in the office, she could not provide answers. I requested to speak with a supervisor, but according to Miss Perla, supervisor was unavailable. Still waiting for him to call me back. Horrible, horrible customer service from Mr. Edgar **. Hope they call me back to solve situation.

    Customer Service

    Reviewed Sept. 25, 2019

    I was denied the two years warranty, which comes by default along with the purchase of the tyre. This was because, I was given the stock of 2017 by the dealer in Pune and my purchase was of Oct 2018. The car was running within the city limits, and hardly the running was about 4000 kms from the date of purchase, when one of the tyre had a budge (sort of swelling). In my last 25 years of driving, I am facing such experience first time, and the response from the dealer and the Yokohama engineer of Pune was horrible. Will never recommend this tyre again.

    Reviewed Aug. 28, 2019

    This is the second time I bought a new car which came with Yokohama tires. Both vehicles provided a 'hard' ride and very poor traction in the rain and in the snow. The first set I rode through one winter and got rid of them. The second vehicle I got rid of the Yokohama tires after only 3000 miles. I do believe that any tire other than Yokohama will provide better traction under all conditions. I would advise anyone who is considering the purchase of Yokohama tires to think twice about it. I'm sure you will have regrets after the fact.

    Reviewed July 21, 2019

    I had purchased four Yokohama car tyres in November 2016 and within 25000 km one of the tyres developed a bulge which is clearly a manufacturing defect. But Yokohama tyre company outlet rejected the warranty replacement claim stating that the bulge is due to a very superficial cut inside the tyre. This is unpalatable. I have a bad experience and would recommend nobody to buy these tyres ever.

    PriceStaff

    Reviewed July 16, 2019

    Tomorrow I replace the Yokohama YK740 GTX tires on my 2011 Camry SE. I bought them 8 months ago. They had really good traction at the beginning and even now they don’t slip too much, but the noise these tires make... They are relatively quiet from 0-40 and then they start to roar and get louder leading up to highway speeds. Driving around a traffic circle or curved exit ramp, they really get loud and make a helicopter “whomping” sound with each tire revolution. Some people have made comments about how loud they are, including a friend who owned a Goodyear store for many years. I’m disappointed to take them off so soon, but the noise is annoying that I will do it and spend the money on another brand.

    My tire history: Car came with Toyo tires, they were okay. I got Pirelli Cinturato P7s which were awesome for their short life. Then Michelin Primacy, best (most expensive) tires I’ve ever had. Goodyear Assurance, soft and quiet but poor wet and dry traction. Then the Yokohama, with full range of sound effects. So I’ve had a lot of brand name tires and none of them have had this noise issue.

    Customer Service

    Reviewed June 29, 2019

    Yokohama touring tires 2 years ago, presently have 25,000 miles on them and they flunked inspection due to thin cracking in between the treads on all 4 tires. Went back to place of purchase and was told I could get a discount on a new set. Called Yokohama and they refused to deal with me and had me call the seller again. They suggested I try getting it inspected at another facility. I will NEVER do business with either company again! They don't stand behind their products.

    Reviewed May 25, 2019

    These tires are not safe. At over 55 mph my van began a little shake. "Ok maybe I need an alignment." 2 mile down the road my tire exploded. The tread actually came off the tire. I used to work at a "big name" tire place replacing tires and I have never seen anything like this. Tomorrow I will be replacing not only the exploded tire but the other 3 as well. I have no faith that these tires can get my family home safe.

    Staff

    Reviewed April 8, 2019

    Tires worn out after only half the tread life warranty. Company will not pro rate tires so I can purchase new ones. Company rep making things extremely hard to get them replaced. I have had 3 tire stores tell me to contact them because of the tire wear issue.

    Staff

    Reviewed April 7, 2019

    I bought my new 2019 Mazda CX-5 two months ago. Yokohama tires came with the car. Now the car has only 1460 miles. I got my first nail in the Yokohama tire a month ago. It was a very small and tiny nail. At that moment, I realized these tires are bad. Today, one tire just decided to go flat in front of my house. It was parked then. Then I called roadside service guy to put the spare on it. We together examined the tire thoroughly. NO NAILS. NO CRACKS. Then I went to drive the car to metro station with my family for DC Cherry Blossom festival. After we came back to the metro station parking lot, another Yokohama tire went flat for no reasons. Now I dont have spare tires. I called the towing company. And the guy told me, "Yokohama tires are ** and your new tires look like 7-8 years old." Do not buy these tires. They are devils.

    Reviewed March 12, 2019

    I had purchased CLA 200 on 2017 April and just after 1 year 7 month and total 15400 km running, I got a bubble on the side of one tyre so I called the service. They said to bring it to them and they will see after separating it from the rim of the car, so after that, they said it's not manufacturing defect as there was a small cut inside so I purchased a new tyre and just after 25 days I got the same problem in another tyre. So if my car has only run 16000 km and the tyres get side wall damage then what can be done? Please replace me with a new tyre.

    Reviewed Feb. 21, 2019

    I bought a 2017 Honda Fit new in October 2017. The tires on the car were Yokohamas. In the year and a half I have had it there occurred 3 sidewall damages and one just flat tire and the latest damage was a blowout while traveling 55 miles an hour on a highway! The airbags deployed and I was not injured but it could have been a lot worse. There was over $9000 damage to my car! I have never had that much difficulty with tires in all the years I have been driving and the last incident put my life in danger. Perhaps these were the cheapest of the manufacturer's line but I have been driving for over 50 years and have only had an occasional flat tire. Needless to say since I had to replace the tires I did NOT replace them with Yokohamas.

    Process

    Reviewed Jan. 25, 2019

    After sending in the rebate, a copy of the bill of sale and charge receipt all I heard from them was: 1. Have your rebate on record 10/23/18. 2. About a month later: Your sale being verified/under review 11/27/18. 3. Then after the program ended (which was 12/31/18) on 1/21/19 I checked again it was turned down because my name and address wasn't written on the receipt from the tire shop. After calling and going up the food chain they gave the excuse they could do nothing because the time was passed on the rebate. I would not recommend Yokohama to any of my family and friends because of this process and hopefully others will be wary of the rebate they run.

    Staff

    Reviewed Jan. 17, 2019

    We purchased 4 tires (75k tires) 2 years ago and have 18000 miles on them. They started making a loud noise when driven faster than 35 mph with the sound getting louder as the speed increases. We had the tires, breaks, struts, balance and alignment checked. Everything is ok. When we contacted Yokohama we were told that they don't recognize the loud humming sound as a problem. The representative was very short and curt indicating that they really don't give a **.

    Customer ServiceCoverage

    Reviewed Jan. 15, 2019

    I bought 4 Yokohama tires for my Lexus IS300, I noticed that 1 of the tires had cracks in 4 different areas along the lines (design) of the tire's sidewall. Called Yokohama customer service and told me that this is not covered under warranty due to different weather exposure. I had other brands before and never had this issue. Very disappointed and will never buy Yokohama tires anymore and wouldn't recommend them either.

    Customer ServiceStaff

    Reviewed Jan. 10, 2019

    I have been a rather good supporter & even promoter of Yokohama tires & the company in general, in the past - till my recent experience turned me to change my opinion. I had purchased 4 of their tires 2 years back. In less than 10k km of running, one of the tires developed a bulge. What surprised me was the total lack of response to multiple emails sent to their customer service team. Don’t think such an attitude will win them more customers; maybe they’ve just become too big to care. Overall, rather sad.

    Reviewed Dec. 19, 2018

    These Yokohama tires came with my Mazda CX-5 Sport and at only 30K my front tires are bald. I will be contacting Yokohama but with all the bad reviews of them not honoring warranty what else can be done? Any suggestions are greatly appreciated! After contacting Yokohama I was also told they do not warranty "early wear and tear" on a product that was on a vehicle that I purchased in 2016. WHAT!!?? I DO NOT TRAVEL and I only have 30K miles on them and the front tires are bald! DO NOT PURCHASE YOKOHAMA!!! I will be making a complaint to the Better Business Bureau!

    Coverage

    Reviewed Nov. 8, 2018

    These tires came standard with my 2016 Mazda 3. With less than 23K miles, the treads are low to the point of being dangerous. I contacted Yokohama and their warranty covers only weather-related cracking and does not cover treadwear. I will not be purchasing another set of Yokohamas as a tire should last significantly longer than 23K. Unfortunately the company does not agree with me.

    Customer ServiceStaff

    Reviewed Oct. 6, 2018

    Let me start out by saying I have been a LIFELONG fan of Yokohama and have had dozens of sets of their tires over the years. I would still be a fan if my son had not been put in a life-threatening situation at highway speeds when one of Yokohama’s tires completely delaminated almost causing a major crash before he could get the vehicle safely stopped. The tire never lost pressure. The tread JUST PEELED OFF tearing the right rear side of the car up also.

    The tires in question (Yokohama Avid Ascends) were purchased at Discount Tire and had a 75,000-mile warranty, and still well within the 5-year date too. These tires had just under 25,000 miles on them. 1/3 of the Warranty Yokohama gives them. Reading all of these complaints it really appears they DO NOT honor warranties. Ever.

    I had the pleasure of dealing with Ann **, Administrator, Product Liability. She seemed like she genuinely wanted to make things right and proceeded to have me send pictures and answer pages of questions and send a packet to her so their “independent inspectors” could get to the bottom of what happened. Six weeks later I get an email telling me the tire was worn out and had been run with the pressure too low, for too long. They also stated that the tread depth was 1.5/32 (worn out). I wonder just how they determined this since they HAD NO TREAD TO MEASURE as it ripped completely off tearing the car up on its way out. I, however, did have a piece of tread. A piece of tread I found hung in the wheel well a few days after I sent the info to the “inspectors”.

    These kinds of “professionals” really anger me. I have a compressor, electric tire pump, and many different gauges. There are 4 vehicles in my driveway right now and not one of them has low tire pressure. NOT ONE. After I received the verdict, clearly in Yokohama’s favor, I decided to let Ann know about the actual piece of tread I had in my possession. This prompted a prepaid envelope in which they would like the sample of the tread that I have. My original thought was to cut the sample in half and send it to them so I would still have proof the tread was clearly in DOT specs for safety. Then I realized they were just having me jump through hoops and the only conclusion they would come to would be the one where they, Yokohama, tells its customers “We don’t care about you and we don’t honor warranties”.

    In case you haven't noticed, I AM TAKING THIS VERY PERSONAL. They could have killed my child. They didn’t and I was lucky and I’m very thankful. I’ve learned a lesson and I hope I can help someone avoid a tragedy. I am now in the process of removing the remaining Yokohama tires from my cars and they will never get another dime from me. If you love your family, DO NOT BUY YOKOHAMA TIRES. If you are buying a new car that has YOKOHAMA tires, demand that they change them before you will deal. I know I will.

    Customer Service

    Reviewed July 19, 2018

    The Geolander tires came with my '15 Subaru Forester. At about 4k miles, one developed a slow leak. It took the dealer 2 tries to find it (not a problem, as it was very small). The leak was a pinhole in the sidewall at mid radius. The dealer claimed it was from hitting a curb and tried to say there was a scuff mark on the sidewall. This was so they could claim road hazard and turn it in under a dealer policy. After a discussion with the manager, I determined the real reason was Yokohama will not honor warranties. They had turned in a set of 4 with Yokohama's approval and were not getting reimbursed for the tires. I called Yokohama America "customer service" and was told they would do nothing. I told them of the dealer’s problem and they said to have them call.

    The actual tires now have about 63k miles on them. One has more wear on the edges than the other 3. They have run pretty well since the initial issue. Due to their not standing behind their product, I will NEVER own Yokohama tires again. They could have the best tire on the market (which I don't believe they do) and I still don't want them because they will not fix any simple issues. Had they simply replaced the tire, I likely would have rated this a 4. Yokohama tires will be a deal breaker when buying a new car if the dealer won’t change them.

    Reviewed June 27, 2018

    I purchased a new Subaru, that came with Yokohama tires (2016). I now have 38,000 miles on the car. All Subarus have all wheel drive, and the tires have performed well under all conditions. Tires were rotated every 6,000 miles.

    Reviewed June 27, 2018

    Perhaps now is not the best time to say something because it was just a few hrs ago that my Yokohama tire delamination but I am not impressed. Sure the tire was several yrs old and may have had 40,000 or so km but the tread was good and air pressure was fine (around 35 psi). I was driving my HJ60 (older Toyota Land Cruiser) back from Orleans Ontario into Ottawa and was 5 minutes out of Orleans when I felt a shake (100 km/hr) - so started to slow down (75 km /hr) thinking I was going to get off at the next exit (Blair road) and have a look see. At which point the complete tire delamination and I had to use all my skill to hang on and get her out off of the 4 lane highway. Rather nerve racking. I have never had a tire completely delaminate. Before this I would have said Yokohama are good to great tires. Now I am not sure, Certainly then I have no recourse with the company due to age but still how dangerous are these tires.

    Customer Service

    Reviewed May 7, 2018

    I never imagined having to do this sort of thing, but Yokohama Tire did not treat me with respect or solved my problem, so I felt compelled to alert everyone. My Yokohama tire broke out for no apparent reason, since there was no object on the track (I checked after the event to make sure). The place where the tire burst and the way it was, all indicate that it was due to a tire manufacturing problem. In contact with Yokohama, she refused to look at the tire and simply told me that there was nothing they could do. In contact through Facebook, I found myself in the customer service, which ignores my messages, just as it is now through Facebook as well. I would like to alert everyone, NEVER buy this brand that has no respect for your customers! I've worked with tires and I know Pirelli would never treat its customers that way. That's how we see who truly respects your customers!

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    Yokohama Company Information

    Company Name:
    Yokohama
    Website:
    www.yokohamatire.com