Michelin Tires Reviews
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About Michelin Tires
Michelin Tires designs and produces tires for differing applications including passenger vehicles, motorcycles and heavy trucks. Known for innovation since 1889, Michelin brings together distinct features such as enhanced safety, energy efficiency and longevity into its products. It caters to customers across more than 170 countries.
Visit www.michelinman.com/auto/browse-tires/all-tires- Excellent performance in wet conditions
- Good customer service experience
- Issues with warranty claims
- Some reports of premature wear
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Michelin Tires Reviews
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Reviewed Jan. 24, 2017
My mechanic put Yokohamas on when I needed new tires but they were very unstable and unsafe on the highway. I went back for Michelins which had been on the Sprinter Van when purchased. They make all the difference on how the van handles. Their medium duty van tires have the most stable side walls available. It's well worth the price difference.
Reviewed Jan. 24, 2017
I want some Michelin tires from Sears. I rolled it over 80,000 miles and it still didn't blow. I used to race on it until the wires was showing and it still didn't go on the flat. Michelins are the best.
Reviewed Jan. 23, 2017
I have always bought Michelin tires since I was young and always buy the best model. My tires now are at 40,000+ miles and have very good performance. Over many years I have only had one problem with a tire that developed a sidewall leak and had to be replaced.
Reviewed Jan. 22, 2017
The tires have good stopping performance. I have more trust on them that's why I got them. They're on 9.000 miles and have great performance. I have been using Michelin tires for good over 30+ years. And I have depend on them more than any other tires in the market. I just prefer michelin tires.
Reviewed Jan. 21, 2017
I have Michelins on my RV and GMC Acadia. They cost a little more but worth the difference over their lifetime. They are section molded and will run smoother and therefore last longer plus balancing them uses fewer weights. I've had them for 40000 and the great thing in the case of tires is if you buy the best the only time you think about tires is when you buy them. Tire experiences infer problems to me but with Michelins there are no "experiences".
Reviewed Jan. 20, 2017
My tires are highway tread only. Its prior history, quiet ride, handling, good wear rate are why I got them. My 1st set has gone 45000, the 2nd set 34000 and the new truck 4000-. The tires is QUIET. I changed from all season to highway when truck was new and all the better!
Reviewed Jan. 19, 2017
I purchased Michelin Tires for 2 cars, Acura MDX & Lexus ES350. For the brand name, I thought they would be good and long lasting. So far, I've used them for 25,000 - 30,000 miles and the treads are worn. They don't last the 60k miles as advertised so I'm very disappointed. It's overpriced as well. I've switch to Goodyear and hope these perform well.
Reviewed Jan. 18, 2017
Winter tires are excellent for stopping on ice and snow. I tried a good name brand that I had checked online but they were not what I expected. It shook at different speeds after 3 balances by excellent business. It has 18K miles now. On wet, icy and snow covered roads they stop well, steer well and are quiet on bare roads for winter tires. These tires are so good that I don't have an experience where they may have saved a crash. Michelin X Ice is a premium winter tire that I will use every year.
Reviewed Jan. 17, 2017
I've been driving my truck for over 10 years and our truck has never handled the road so great. Yes it is noticeable. We have been through several brands but were disappointed time and time again. BF Goodrich is supposed to be a good tire but it left us very disappointed. We still have them on the front and it's only a year old but they are wearing out fast but we will have to wait because Michelin Tires are a bit more expensive and I bought 4 for the rear 6 months ago, and the very day we put them on I could tell the difference. When we put the camper on for our vacation it wasn't mushy like the BF Goodrich. I've been using them for 6 months now.
The price of the Michelin used to make me run but when compared to the price I was paying for BF Goodrich and the huge difference in quality I will never go back. Not to mention the fact that back there are tires for three years with road side service. I'm just bummed I didn't bite the bullet and make the switch sooner. If there was some way to describe how much better my truck handles with the Michelins on the rear it's amazing. I can't wait to get them on the front but will have to. After all they are pricey and I still have some miles left on the front.
Reviewed Jan. 16, 2017
I have a 1/2 ton truck and this is the 1st time I have been able to afford Michelin Tires, and I am not disappointed in them. I've been using them for 20000 miles now. They grip the road great and are very smooth riding. I have had several other brands of tires and these are definitely the best.
Reviewed Jan. 15, 2017
It's soft, comfortable and quiet, and they have quality reputation. It's expensive but don't lose pressure as easily as other tires we own. The quiet comfort is most important to us. There are better handling sports tires out there but these are more biased on low noise and softer for ride comfort. They have remained quiet for the 1st 10k miles at least and feel like they don't have any significant tire pressure loss issues even when the car is sitting.
Reviewed Jan. 14, 2017
I use Michelin's rain guard tires because of their great traction in wet conditions and they perform excellently. I have used them for 2 years now and it's a great tire. I have tried a lot of other brands of tire but I go back to Michelin. They just outwear the others.
Reviewed Jan. 13, 2017
I got the Premier LTX due to its traction and noise. I'm getting four new ones on 9/14. I ordered these based on published specifications and based on the satisfaction we've had with the four Michelins we've been running for the last four years. Simply overall satisfaction.
Reviewed Jan. 12, 2017
Michelin Tires works good in snow. It also has good tire wear on my Land Cruiser, but not good wear on my Tundra and may have something to do with limited slip differential. I've had them for 77,000, but on my 3rd set, they did honor tire warranty.
Reviewed Jan. 9, 2017
The Michelin Primacy MXM4 has a high rating and great ride. It handles very well all kinds of weather. Michelin has a great guarantee. If for any reason you are not happy in the first 30 days you can go back to the store where they were purchased and they will pay to have other tires installed including balancing. The amazing part is you can even select another brand.
Reviewed Jan. 3, 2017
I purchased 4 Michelin Primacy tires in November 2015. In April I took the car to get service, and found that two of the tires had sidewall issues, and needed to be replaced. I contacted the place I purchased the tires and filed a claim for supposed road hazard damage. At the time I chalked it up to a possible road hazard, even though I had not hit anything with the tires. In September, we had yet again another sidewall issue, and again the supplier of the tires stated it was a road hazard. At that time, I had three newer tires and one older tire, so I replaced the two remaining tires.
Now I have a softball size bubble in my front passenger tire yet again! Let me preface this by saying, I have never in my life had a bubble in any tire, even cheap ones until I had these Michelin Primacy tires! So I contact the supplier yet again, and they want me to do yet again another road hazard claim. This is 4 Tires from April of 2016 to December of 2016. This is not normal, and these tires are not only poorly made but dangerous! I contacted Michelin today and I was basically blown off because they are stating that these were road hazard claims and it was due to hitting something. Tires should not blow out a sidewall for hitting small potholes. If I hit something against the sidewall I would understand that it would cause this type of issue.
If you are considering buying Michelin Primacy tires... DON'T! I don't know if I will ever buy Michelin tires again after the issues I had, let alone their terrible customer service. If they are pumping out tires that cannot withstand normal driving conditions in upstate NY then I don't feel safe driving with the tires they produce. I simply wanted them to get me into different style tire until I can afford a new set of anything else. After some research, I found that Michelin has numerous complaints on Better Business Bureau and large majority of these complaints they were able to wiggle out of without compensating for their poorly made tires.
There are also many message boards which explain the same type of sidewall issues that I have experienced. If I can save one person from wasting their money on these poor tires, this review was 100% worth it. A large company like Michelin should put their money where their mouth is, and stand behind their product, or be held accountable for the poor quality, and putting lives in danger.
Reviewed Dec. 31, 2016
I bought my 2015 Toyota Venza fall of 2015, in November. I am the first and only owner. I had Michelin Latitude Tour tires on car at purchase. # 2455020 as car is an all wheel drive. I was driving from Kansas City moving to Colorado on I 70W on December 27th. I experienced a blow out of the back driver's side tire. I was traveling 70 MPH. There was a loud boom and a thud and my car was shaking.
I was able to pull to the side of the interstate and slowed down immediately. I smelled rubber burning. It was pitch dark and I got out with a 4 inch flashlight and saw that the tire was torn up really, with gashes all along each side. Took one hour and 15 minutes for the tow truck to arrive and I Sat with semi-trucks racing past me. Some did go to the left lane, about half stayed in right lane. I had on my emergency flashers. I had called Geico my car insurance company to help me. My car was full of everything as I was moving and the tow driver and myself had to pull out every item that inhibited him from getting to the spare tire. All that stuff was placed on the exit lane I was sitting on.
Today I visited the Larry H Miller Toyota dealership in Boulder Colorado, the service manager had my tire examined today and informed me that inspection could not prove what happened to the tire. There were however no foreign items found in the tire. He faulted me and said I had driven on a flat tire and tire tore up. I had 16,500 miles on the tire. I had in late November had my 5000 miles maintenance check with Legends Toyota in Kansas City. At that time tires were rotated and pressure checked. Car was at 14,900 at time of maintenance check. The service manager today informed that Toyota was not responsible for the tires, and there was no warranty on them for sure. Also the Michelin Latitude tire was not being produced anymore and he could offer me no service except to sell me four brand new tires.
I called several tire distributors and was told that indeed the Latitude tire was still being produced but was out of stock at most warehouses. The tire I was told is large and not in demand really. I asked the manager to do better and replace the tire at no cost but he refused to admit any warranty. I found one at the Tire Warehouse online and one is being shipped me to arrive next Thursday, January 5th. I will be driving for over a week on a spare tire. I continue to ride on the spare which all tire distributors advised is not safe.
I am single and have one car. I am certain that the tire was defective due to fact regular maintenance was done routinely and tire pressure was checked and tires rotated each 5000 miles. The tire disintegrated and sounded like an explosion went off. I could have been killed by the way. I am requesting reimbursement for my cost to have to purchase the tire myself and that the Toyota dealer did not stand behind the tires nor did he help me and denied any defect of the Michelin product!!!
Reviewed Dec. 20, 2016
Horrible Michelin tires and retailer. The retailer should have replaced tires right after I said I had an issue with tire noise, but strung me along for 8 months. The warranty is useless even with complaining right away. Complaint Description: I visited Cedar Tire (Tireland) 8 times with the same problems and concerns. Not once in those 8 visits did they admit to a problem. Cedar Tire (Tireland) in Nanaimo has the slogan "it's worth the drive". I can assure you in no means is this true. This has been my worst experience with any business in 46 years. Once they have your money you are on your own. This was stated to me by the owner today December 19, 2016 (his exact analogy was once you buy the tires it's like ducklings leaving the pond - you're on your own). This was the worst experience ever.
I have 2012 VW with about 60,000 km on it and still under warranty. The original tires still had some life in them, and had no irregular tire wear, but wanted snow tires for the winter. But because here M/S are equal to just "snow" tires, it made more sense to me to just replace with new M/S than to have two sets of tires. The price was the same as everywhere. The tires were Michelin Pilot Sport A/S 3 91v bsw 225/45r17 - definitely not cheap tires.
The tires were noisy from the beginning but nothing major because why would Cedar Tire recommend them? The noise got worst but it sounded to be more like a wheel bearing (I have a co-worker with the same car but a 2013 and he already had to replace wheel bearings). VW replaced the wheel bearing but the noise continued. They then replaced the other side. This did not fix the problem and was told by VW that it is a tire noise (the Tires even looked as new as they were though). I took it right to Cedar Tire and told them this, and they rotated the tires (well under 10,000 km) and said there was nothing wrong with the tires. I left and the noise continued.
I brought it back to Cedar Tire within weeks and asked for them to please check the tires again. They checked the tires and said there was nothing wrong with them. The one tire guy (that works in the shop was super nice and even took it for a drive and said he definitely can hear the noise - but can not find any visible defects in the tires so they can not do anything). They sent me on my way unhappy, and saying their product was safe and there were no problems with my tires. Please note that never once did these tire experts say or make any comments that these tires were wearing unevenly etc. So I left again with Cedar Tire giving me no explanation as to what was going on, yet they confirmed there was excessive tire noise. By this time I was pissed.
My car was under warranty with VW, and they are not shy about fixing anything under warranty, or billing me for anything outside of the warranty. All they said was if it was broke they would fix it under warranty or not, but your new tires were the reason for the excessive noise. I drove the car as little as possible because the noise would drive me nuts. When I was finally fed up I took the car to a well known VW Mechanic (not the dealership) in the area to see if it was something mechanical. He said he checked everything out and it was nothing mechanical, and the noise is definitely from the tires.
So once again I drove to Cedar Tire. The tire guy came out and looked at the tires and said there was nothing wrong with the tires. I told him exactly what the mechanic had just told me. So this tire guy started to blame the make and model of the car. After bickering with him, he re-inspected my tires and "WOW', now suddenly my tires out of no where my tires have "Uneven Tire Wear and Cupping, and are at the Wear Bar, and that is the reason for the noise".
Five minutes before that he was trying to send me off again saying there was nothing wrong with my tires. How in the world do tires go from there is nothing wrong with them and letting the customer drive off to suddenly everything is wrong with the tires, and you need new tires. Now Cedar Tire says it's my fault, the mechanics fault but not their's. I tried to have Cedar Tire on multiple visits to resolve this problem (been there 8X). On this last visit my tires went from nothing wrong with them to you need new tires. These Tires have well less than 15,000 km. This shop is pathetic. Never again!!!
Your Desired Resolution: They claim to be tire experts. I went to this business 8 times, and in any of those 8 visits this could have been avoided or fixed. Tires do not go from nothing wrong with them to need replacing in 5 minutes. I repeatedly brought to Cedar Tires attention the fact that I was having problems with these tires. Each and every time they told me there was nothing wrong and sent me on my way. But then suddenly my tires need replacing in less than 15,000 km? My tires never got to the point they did over night, that is a fact. I had repeatedly brought these tires to them for inspection, and never once did they mention any noticeable problems with the tires while inspecting them, or rotating them.
You buy tires from a 'Tire Shop" because you expect them to be Experts with tires and all issues tire related. This is the stereo-typical type of service you would expect from buying tires from somewhere like Walmart. I did not buy tires from a place like Walmart because I wanted the Expertise and Service you are suppose to get from a Tire Specialist like Cedar Tire (Tireland). The owner talks a great talk but Cedar Tire (Tireland) has given me the run a round for 8 months on the same issue. Never once on any of these prior 8 visits did this so called Tire Expert give me any kind of Expert, or even Courteous help or resolution to this persistent tire issue. They literally passed the buck for 8 months.
No matter what the cause of the tire issues was, in none of my complaints, and bringing in of the tires for inspection did Tireland ever offer helpful, professional, or preventive advice. They actually told me there was nothing wrong, right up to 5 minutes before my tires suddenly became so bad they need replacement. Somewhere on anyone of these 8 prior visits to them they should have seen, noted, commented, or been aware of some issue with the tires. Tires do not wear out, or unevenly wear overnight. The fact is that on none of these prior 8 visits did they say or mention anything was wrong or unusual with these tires. Only after the last visit when I was once again told that the tires were good, but then after 5 minutes of me holding my ground and another inspection my tires were now suddenly cupped and at the wear bar, proves the inablity of this tire shop to professionally inspect tires.
I took my car for tires at Cedar Tire because they only sold tires and could expect the best service possible. I ended up with the worst service ever. They also gave me the run a round by not calling me back etc. Finally I catch up with the owner and I can tell you he is a piece of work. He has no explanation how his tire shop missed the problem with these tires over all these visits. But the most shocking thing is that he does not care that they did. He will not or can not explain to me how my tires went from nothing wrong with to need replacing in 5 minutes. What pisses me off the most is that once again, but this time in the ice and snow, they were sending me off saying nothing was wrong.
Reviewed Dec. 7, 2016
We don't put a lot of miles on our vehicles but like the performance and ride of Michelin tires on both our vehicles. Provide good control on wet or dry pavement. We have been using Michelin tires for decades even to the point of paying extra to trade in set of Bridgestone tires that came on a new vehicle because we did not care for the ride. We have never had a tire failure while using Michelin tires. Tires do not transmit too much road noise and provide good traction on wet or dry roads. Tire mileage is very close to what is expected. Over the years (60 years driving) have found Michelin tires to be the best for our driving habits. We have used Goodyear, Bridgestone, Firestone and some store brands but prefer Michelin especially for reliability and performance.
Reviewed Dec. 7, 2016
I have LTX m/s 2 tires on my F350. At 4 yrs old they are dry cracking on the sides and large cracks in the tread, about 25,000 miles on the tires. Contacted Michelin and they told me they MIGHT NOT be dangerous... seriously. When I pushed they offered $25 per tire credit towards new ones. Never buy a Michelin tire again.
Reviewed Dec. 7, 2016
Great tires that are dependable and last. Perform well in wet and dry weather. They are dependable particularly in short braking distance. Car in front of you stops without warning.
Reviewed Dec. 6, 2016
Michelin Defenders. Recommended for long distance mileage. I hate them, rubber is very hard. My Buick rides very rough because of them.
Reviewed Dec. 6, 2016
They're good, they stay balanced. Very good wear and stopping. I tried them once and that convinced me--I think they are the best tires. I have now had about 4 sets over the years and I am not sure what the mileage is but they are guaranteed for 80000 miles. All my experiences have always been good.
Reviewed Dec. 5, 2016
Had 43,000 miles on my Michelin's before I had to replace them. The smooth ride is outstanding. I am a repeat consumer. Fantastic handling, smooth ride, great all weather. Somewhat pricey Tire. However you can get them on sale. Michelin Tires have always been loyal to me. Warranty, wear and tear, complete durability.
Reviewed Dec. 4, 2016
They perform as advertised. The company has a good reputation for making good products. One tire was replaced by the company because of a road hazard and it was done with no squabbling and with ease. With regular tire rotation and maintenance these tires perform as any tire could be expected to.
Reviewed Dec. 3, 2016
I bought a set of Michelin LTX tires for my 3/4 ton truck. The tires came with a 70,000 mile warranty and after several years I had 40,000 miles on the tires and they were worn out. The tires were down to 4, 5, 6 and 6 32nds of an inch of tread left. Michelin requires that all the tires be down to 4/32" to be eligible for the warranty but I live in northern Utah and we get a lot of snow and ice. The tires were unsafe to run in the winter conditions. I thought there would not be a problem because Michelin has been around forever and is a good company, right? I started calling and it is unbelievable how much or a run around they have given me.
First, the rep for the dealer would not submit the tire inspection report to Michelin to be processed. This literally went on for months and got to the point that after 4 months, the dealer said there was nothing he could do to make the rep do his job. So, I called Michelin again and had to get mad about the warranty. I got a copy of the inspection report and we agreed on Michelin paying me 36% of the $1183 I paid for the tires. That was 3 months ago and I have not seen a dime. I even purchased new Uniroyal tires (owned by Michelin) and sent them the tire invoice.
After 9 phone calls, they admitted to receiving the invoice but told me it would take 6 weeks to process it. I called yesterday to check on the progress and now they are telling me they don't have my new tire invoice. This was after two different people told me they had the invoice and it had been uploaded into their system. I still haven't given up, but wanted to warn anyone else about a terrible company that make poor products and then will not honor the warranty.
Reviewed Dec. 3, 2016
I had purchased 4 pcs of Michelin 185/70 R14 ENERGY XM2 T vide Bill No. VAT51/4799 dated 29.10.2016 from Gupta Tyres, 77 B/B, Gandhi Nagar, Jammu. As explained to me, 6 years warranty was given to me. However, side wall of one of the tyre fixed on the rear side burst/torned due to some sharp object on 27th November 2016. After contacting the dealer regarding the poor quality of the tyres, I was given to understand that this is not covered by warranty and have to purchase a new tyre for the full value without any credit for the old burst tyre. I do not expect such a poor quality from a reputed brand like Michelin as my tyre didn't last for even one month as against the warranty of 6 years. May be the tyres are too soft to handle any sharp stone on the road.
Reviewed Dec. 3, 2016
They last. They were on the car when we bought it and my husband likes to stay with same brand. He replaced front tires last year and got a higher ranking quality than what was on back tires. 2007 vehicle purchased in 2013. Back ones came with car... 40,000 miles. Front ones a year old, 7,000 miles... Handle fine.
Reviewed Dec. 3, 2016
These tires were recommended to me by a mechanic. 2nd pair 55 k miles on car. We have a lot of rain in the pnw. I feel safe with these tires. Good grip. No sliding even if I have to brake fast. I just want tires that make me feel safe.
Reviewed Dec. 2, 2016
Wear and handle throughout their life span very well. Reliable cord and rubber. Drive in control and love to corner with gusto. Drove on the Michelins for about 130 miles... Actually my son was driving. Ate lunch, came out to find the tore down all the way and a huge screw stuck in it. Had it plugged. Drives great. No cord problems.
Reviewed Dec. 2, 2016
Michelin are expensive but reliable and durable tires. In my opinion they're the best. I wanted to save myself $12.00 per tire so I purchased YOKOHAMA. They are the worse tires. In less than one year, two blew up on the freeway and another had a small nail causing to deflate all the time. After only 9 month with Yokohama I change to Michelin again, three months ago. Everyone of my 4 cars had Michelin, and I never had type of safety issues with them. I truly trust them. Please do not purchase YOKAHAMA. They are the worst. After I returned to Michelin the Mechanic told me that I did the right thing by switching back.
Reviewed Dec. 1, 2016
Consistently safe, wear well, quiet - have had this brand for years. Tried Continental, Goodyear, those wore out twice as fast. Love Michelins. Great value for the money. I have an S550 '07 Mercedes and I love the feel of the road, no wandering, quiet at all speeds, cornering, no squeal. Stopping, acceleration, cornering are all great when you drive high quality. You just feel the difference and time and wear really emphasize you've gotten your money's worth in lasting, safety and quality all built in. And Michelin just keeps getting better.
Reviewed Dec. 1, 2016
Sure and safe stopping distances, handles well in many weather conditions, long tread life, low road noise. Currently I have 15,000 miles on this set of Michelin tires. Excellent all weather traction and braking performance. Michelin tires have always performed well for our vehicles. Good handling and braking with decent snow traction and EXCELLENT performance in rain. They last longer than other major brands we tried. In the long run we saved money buying Michelins.
Reviewed Nov. 30, 2016
The tires make the vehicle feel as though the car is moving sideways. I believe there is not enough sidewall strength. Feels like the sidewall is giving whenever I hit large dips in the road or when I change lanes. I have always bought Michelin tires without problems but the tires I bought were smaller sized (16"). The tires I'm having problems with are 18" tires. Feels like I have no control over the car. Usually new tires really make the car perform better, but in this instance I feel as though I have no control and have to just wait for the vehicle to stabilize after changing lanes or when I go over a dip. Feels unsafe!
Reviewed Nov. 30, 2016
They wear well, ride well, and have always performed well in any type of weather. I have been buying Michelin tires for over twenty years. They have provided good service for a reasonable price. I have never had a blow out with Michelin. I have lived in the mountains west of Denver where there were very cold winters and in Las Vegas where there were very hot summers. I now live in Georgia where it rains a lot. I have never had any performance problems. I put over 55,000 miles on set of Michelins where I was driving over 300 miles per day on the LA freeway system.
Reviewed Nov. 29, 2016
Michelin have always been good tires. I trust the name and they stand behind the product. They are great tires and I trust the tires for over 15 yrs. I would not buy any product that I don`t like or trust.
Reviewed Nov. 29, 2016
Tires are good in all seasons. Handle snow very well. Fairly comfortable tire. The tires handle well. The sidewalls are stiff, so the ride is often not as soft or smooth as other tires. I've had the tires rotated and balanced every 5,000 miles. Treadwear seems even, but the tires only have 13,000 miles. The only complaint I have is the tires make the ride a little harsh on my vehicle.
Reviewed Nov. 28, 2016
Great smooth ride and performance on dry and wet surfaces. This all weather tire is excellent in dry and wet conditions. Smooth ride, even when cornering. Durable and dependable.
Reviewed Nov. 28, 2016
They are round and ride great. Great traction and wear. Never have to add air and they are not dry rotting like the other brands.
Reviewed Nov. 27, 2016
Better cornering and braking. It's the best tire on the road.
Reviewed Nov. 27, 2016
They seem to hold the road better and last the longest. The price was right and I got a 70.00 dollar gift card. They hold the road well and have saved me from an accident more than once. I used Goodyear tires for years but I switched to Michelin tires because I was told they lasted longer, and they do.
Reviewed Nov. 26, 2016
All weather radials - they stop when you need them to. I was one of the "lucky" ones years ago to have another name brand new front tire literally explode on me in rush hour traffic in the left hand pass lane of the interstate doing 70 mph. I did not wreck. I managed to get through the traffic on my right to the shoulder of the road and bring my car to a safe stop. I have no remembrance of how. I drive long distances and currently have over 329 thousand miles on my car which is now semi-retired. Since that day, I will never buy any other brand tire than Michelin. Newest set is about 12,000 miles old. Great stopping performance, no hydroplaning in heavy rains, great durability. I switched to Michelin tires approximately 30 years ago. I have only had one tire to ever puncture from something in the road. It gave me a safe deflate to pull off the road and Michelin stood behind their warranty on their tire afterwards with its replacement.
Reviewed Nov. 26, 2016
2 different sets, one are a/s suv tires, good wear, ride, grip. Cost high. Second set, summer ultra performance super grip, ride and wear considering type of tire. Trust and history with Michelin. 1st set 60,000K still wear on them, 2nd <10K. Both sets are superb performers in their class. All areas pertinent are better than other tires I have tried. Goodyear is my NEVER buy brand. Had a tire go out at less than 3k miles. Goodyear would not back the tire. Michelin I have not had a problem aside from a nail or other road hazard.
Reviewed Nov. 25, 2016
The Defenders are all season tires. Great handling, quiet, good gas mileage, great traction. Excellent steering response. I have a set of Michelin Defenders on both my Outback and my Mazda pickup. Love 'em.
Reviewed Nov. 25, 2016
215/60R16 Michelins. My last set of Michelins took me through six years before needing replacement (I live close to work, so I don't put large mileage amounts on them day to day.) I also did not have a single flat tire or any pressure problems with them, in six years of driving. It was worth the hefty price tag to me to buy another set of four this summer to replace my worn out ones. Solid, reliable tires. There are no "experiences" to report because my Michelins held my vehicle steady for years. Highly recommend.
Reviewed Nov. 24, 2016
Very good record & history within Snow/Rain & Water sliding. Very good handling. Slightly unbalanced & not smoothing when driving or alignment issues.
Reviewed Nov. 23, 2016
They are not all weather tires. Have a new car since March, and I believe that car dealers need to place all weather tires on new cars. Michelin tires are noisy, not pleased them. Tires placed on brand new cars should be all weather tires and all tires should be Quiet. I will never own another Michelin, but when change them out, I will put on GOODYEAR, ALL WEATHER TIRES... ONLY! Michelin tires are just plain noisy.
Reviewed Nov. 23, 2016
The Defender series, 195/70-14, they have worn well, still has tread but sidewalls starting to crack. Never had a problem. They have been real good in dry and wet, very limited snow and ice but easy foot on gas and brakes and tires did well.
Reviewed Nov. 22, 2016
Perform as advertised. Firm and trustworthy All season radials. Matches the Orig Equipment on my BMW X3. Had a cheaper brand on an MR2 spyder and handling was horrible!! Went back and returned them for Michelin.
Reviewed Nov. 2, 2016
Michelin 245X70X17.....(LTX...M/S 2). Just came from the tire shop in Rockdale, Texas. Left front tire. Technician showed me... the tire testing tank had crystal clear water. Leak(s) easy to see. He said..."I found your leak." Then he said...."You have more than one leak". Immediately, I thought... what is he talking about. He pushed about 20% of the tire into the water tank and bubbles started to appear. Small... very small. But not from one area, but about 5-6 different spots! He said the tire was disintegrating from within... spec. the cords. The tires only has about 33,000 miles on them. (This is a new Ford F-150 purchased last Dec.) Had to order a new tire. Totally unsafe.... 33,000 miles. This is not something I "ran over", but poor quality construction by Michelin.
Reviewed Oct. 31, 2016
Primacy MXV4 Tires - I purchased a 2015 Toyota Sienna in Feb 2016. At 15K mile apt at dealership I was told that I would need to replace the tires due to wear. These tires came on the vehicle, and are rated for 60K miles. Currently Michelin is willing to pay 30% of the cost of replacing these tires, even though I haven't driven them 1/4 of the life expectancy of these tires. Still trying to get Michelin to do the correct thing, and replace these tires with better tires at no charge.
Reviewed Oct. 26, 2016
I Just bought a brand new 2016 Ford F350 Lariat Platinum and it had LT275/65R20 tires on it. Have driven it for 1 week and am changing tires due to Hydroplaning twice on a wet road with temperature at 60 degrees. I was on Rt 95 in Maine where the speed limit is 75 and thankfully I was on a straight road. Have had F250 and F350's in the past and have driven over 400,000 miles on several sets of BF Goodrich All Terrain TKO and had never had the feeling of tires leaving the road. This is going to be expensive to change but my life matters.
Reviewed Oct. 5, 2016
I am very disappointed with my Michelin Defender Tires. I bought the best tire for my wife's crv. They only lasted 31k with a 90k warranty that michelin DID not honor. They are overpriced and overrated. Michelin dealer DID not honor warranty even though they mounted and balanced tires and lined car up which is not abused at all. They stated tires wore out, but would not honor warranty because I rotated the tires every 5k, not them. Poor excuse. They just lost a customer with three cars and one truck. Don't be fooled by warranty of 90k.
Reviewed Sept. 25, 2016
I do NOT recommend Michelin Tires to ANYONE! We purchased 2 tires for a GTO and went with the top of line for excellent performance and handling. We got NEITHER! The car drove awful. We purchased the tires in Oct 2014 and the vehicle is put away winters. In August 2016, about 2500 miles after the 2nd rotation, wire showed on the inside. (Yes, Rotations and Alignment were done.) We had 13,000 miles on a 60,000 mile warranty. Our Garage said the tires were soft garbage and to have them replaced by Michelin due to the uneven wear so quickly .So I took them back to Dunn Tire where the Tires were purchased for 250.00 each, and they said Michelin wouldn't honor the warranty because they were OBVIOUSLY never rotated or aligned. Yet, I had receipts for both. Hmmm.
I am still fighting this, but so far getting nowhere. Michelin does NOT like to honor warranties and I WISH I would have seen these reviews BEFORE I spent 500.00 on CRAP! (We just purchased Firestone Firehawks for GTO at 120.00 each, and the car handles better than EVER.) Will NEVER purchase Michelin again, and will tell everyone I know not to also! HORRIBLE customer service and they do NOT stand behind their warranty.
Reviewed Sept. 23, 2016
I have had 2 Michelin Latitude Tour HP tires that were the original equipment that came on my new 2013 Lexus RX 350 SUV. They had significant premature wear at only 10,000 and currently only have 24,000 miles on my car and all the tires have had to be replaced due to premature wear. I have contact Michelin too many times to count with no resolution or even a return call from their customer service dept.
Each time I call the adviser has to put me on hold for about 10 min. to read any notes in my account then comes back on the line to tell me the same thing they tell me each time I call. They say that they never received my inspection fax, which I have confirmation of them receiving it plus the dealership has also faxed it to them and they have confirmation as well but they lie and say they never received it. Supervisors are never available and if you leave a message to have one call you back they never do. I would never buy a Michelin product again. They do not honor their warranties or stand behind their products. I have never dealt with a worse customer service department. They are clueless, robots that answer the phones.
Reviewed Sept. 3, 2016
My Michelin tire blew 2 weeks ago (2015 Equinox) exiting highway. Thank goodness for that part. 10 thousand miles on tire. They would not pay anything towards tire as they said I drove on the tire. Yes, I pulled off road and drove maybe 500 feet. Had tire replaced at my cost and again tonight when I left highway the same thing happened. The brand new tire. Towed car to dealership to ensure no mechanical problem caused this. If none found the tires will ALL be replaced with a different brand. You pay top dollar for garbage product that can kill you. Company should be held accountable for their negligence and inferior quality.
Reviewed Aug. 23, 2016
Bought Michelin LTX M/S2 tires and love them! Love these tires. Bought them for my Toyota 4runner before a cross country road trip. As a single woman with her dog, I'm so glad I paid more and went with these better tires as they literally saved my life during harsh weather conditions with wind, rain and flooding. Also, Michelin stood by their tire when I ran over a piece of road debris in rural Idaho. I called and they got me the right tire at the nearest Toyota dealer for free. Excellent product and excellent customer service. Now selling my car and the hardest part is that I want the tires!
Reviewed Aug. 9, 2016
Thought was to put a nice quality tire on it that would last. Pay top dollar for these tires. Bought a 60,000 mile warranty tire to get half the life of the tire. At 32,000 miles not covered due to I have had them 7 years. Truck I have is not used much, maybe 5,000 miles a year. It's kept in the garage all year with tires rotated regularly. LAST MICHELIN I WILL EVER BUY!!! And I will make sure the people I work with and all that I know not to waste their money on a Michelin. Poor quality tire. I could have bought a foreign tire for a lot less and got the same mileage.
Reviewed July 27, 2016
I was in need of new tires so I purchased Michelin Tires for my Ford Explorer. Extremely happy with the quality of the tires and the 70,000-mile guarantee. I would recommend Michelin to my friends.
Reviewed July 22, 2016
I bought a used car that came with Michelin tires and had a 60,000 mile warranty and needed replacement when I reached 40K. I was pissed off that I couldn't take advantage of the warranty because of the limitations on where to get the new tires. I ended up buying new Michelin tires from a wholesale club that offer a better deal but would not be able to take advantage of the Michelin warranty. I contacted Michelin telling them how disappointing it was and they sent me a check for more than the value of the original promised credit although I didn't even ask for any. This was my first time interacting with Michelin customer service and was very pleased with the way it was handled.
Reviewed July 6, 2016
I like others paid over 700 for Michelin HydroEdge tires. I started seeing huge cracks where the side wall meets the tread. We took our car to Sears to show them. I rotate my tires faithfully as well as getting alignments. The middle tread was a 6, the sides were 3s all worn evenly. I thought getting a 90000 mile warranty would be good. Nope. My car only has on 4000 miles on these tires and the side walls are cracked to the point that they will fail inspection. I got a hold of Michelin and they will only give me a 35 percent credit on the tires which comes out to 47.20 on each tire.
I must replace them with defenders so out of pocket would cost me over 600.00 dollars (this is after their credit of 189.00). They are horrible. They wouldn't go with the tread of 6, only the 3s. What a damn rip off. This company should be sued. They should have a recall and replace their tires and have to pay for any damages that side wall blow outs have caused. I nor any of my family or friends will ever buy Michelin again. You people should be ashamed of yourselves.
Reviewed July 4, 2016
Bought a set of Michelin Hydroedge in 2011. I paid a premium price of $600 for 90,000 mile tires so they lasted a long time. After about 30,000 miles, I've had three sidewall blowouts. One at 500 miles. Was covered warranty and replaced free. The second blew out at 10,000 miles, out of warranty. It cost me $150 to replace it. The third blowout occurred July, 2016 at 30,000 miles. So, I have to replace a set of tires that cost me about $750 that should have lasted me a whole lot longer than this. I've owned cars for 50 years and never experienced such tire problems. So, you can't blame it on me. It must be a manufacturer defect. All blowouts were about 1.5" and occurred at the same location, where the tread meets the sidewall. I've contacted Michelin but don't expect to hear from them.
Reviewed June 30, 2016
Michelin Tires: I had a set of four Michelin tire on my Chevy Van. They all had plenty of treadwear left on each tire. One day while driving at 55-60 mph the tread on the left rear tire unwound from the side walls on both sides. The tread wrapped around the axle housing, with the result that the wheel locked up and stopped turning. This caused the van to start to spin on the freeway. It was all I could do to maintain control. The photo shows what my tire and wheel looked like after the incident. One of the reasons I have always bought Michelin tires is so that these kinds of things won't happen. But, I guess I could have bought the cheapest tire made overseas, in a country not known for making good products, and nothing worse could have happened.
Reviewed June 24, 2016
Similar to a previous reviewer, Joan of Morrow, GA on May 11, 2016, I purchased (over $700) a set of four Michelin Defenders for my VW SportWagen Diesel on December 23, 2014 that were warranted for 90,000 miles. The tires would not pass inspection due to wear in June 2016. Be advised that the tires are 2 1/2 years old and the wear was even wear (see photo). The car is mostly driven on highways. The 90,000 mile warranty is only effective if you have receipts for tire rotation every 5,000 miles according to Mavis. The tires wore out at 53,000 miles. The original equipment tires lasted longer than that. Michelin mileage claims are definitely overstated and belong in the marketing baloney bin. By the way, does anyone have the time to have the tires rotated every 86 days or less? That requirement is a bogus way to avoid warranty obligations. Michelins are not worth the price.
Reviewed June 18, 2016
My Accord Hybrid has only 14K miles and couple of weeks ago while driving home had a front passenger side tire failure for no apparent reason. On close examination found a crack on the outside wall. Got the car towed to the local dealership. After some run around got to talk to Michelin customer service and she agreed to pay 75% towards my tire. Tonight once again while driving on a freeway I got a low tire pressure warning on my dash and was able to exit the freeway safely.
Upon checking for flat found another crack this time back passenger tire and a crack is inside wall. Is anybody else having similar experience??? Please do share. I am really disappointed with Michelin quality. All my previous Honda(s) had Michelin and over the years I have been religiously replacing the tires with OEM Michelin. With Hybrid I have serious concerns as the car doesn't come with spare nor does it has any tools other than air compressor and fix-a -flat that can't be use with a crack in the tire sidewall.
Reviewed June 15, 2016
Worse tire & worse company I have ever dealt with. I bought these tire, put 5K miles on the tires & my side wall blew out. Right at that time, I read that Michelin was recalling tires for rupturing (8/29/15) in the newspaper. But they would not honor my ruptured sidewall... really?? Looked for a replacement tire to match, only to find out that they have been discontinued by Michelin. Tried to do a warranty claim, Michelin would not honor. So not only could I not find a match, I had to buy another tire, but Michelin would not credit me anything. When I talked to Cust. Svc. rep. he would not honor anything for the blow & out & when I asked to speak to Michelin Supervisor, they were too busy to talk to customers on the phone. Obviously, Michelin is too big for the small guy. I will never buy another Michelin product. I would suggest that other consumers do the same!
Reviewed June 10, 2016
Anyone know if there is a recall or some type rebate on the Michelin tires that have over 50% tread but the sidewalls are weather checked badly? Not sure just how safe these are? I know some tire dealers are taking them off because of severe weather checking on the side walls. All the ones I have seen that where taken off have 50 to 70% tread.
Reviewed May 31, 2016
In Sept 2013 I was informed by the Ford dealer that all 4 tires on my E-350 van had severe side wall cracking and were part of a recall by Michelin. The tires had 26,870 miles. They prorated the tires and covered 30% of the cost to replace them. Now I see that 2 of the 4 tires are again cracking badly on the side walls and they only have 8,141 miles on them. How can this be... My car has Michelin radials and we have never had any problems with those tires. I'm very concerned about driving long distances with these tires and will bring the vehicle down to the Ford dealer to have them check them out. If Michelin does not replace these tires at their cost I will never buy Michelin Tires again. This is a huge safety issue and they need to admit that they have a manufacturing defect here and need to fess up before lives are lost.
Reviewed May 11, 2016
I bought $900 Michelin Tires with prediction of 90,000... I took car to Discount Tire for scheduled requiem rotation to be told, had to have new tires as my tires were dangerous at only 29,000. A Prorated amt was viewed but still cost in the hundreds to replace 4 tires... The reason for my review is that I want customers to be aware as to their purchase of Michelin tires.
Reviewed May 4, 2016
Just had my 2012 Buick Lacrosse, equipped with Michelin energy saver tires, inspected. I was informed that one of the front tires would not pass inspection due to cracks that were exposing the underlying chords of the tire. I was also informed that the other tire on the front had similar cracking and would need to be replaced soon. The rear tires also had cracks but were not as bad.
I viewed the tires and saw for myself the cracks and the exposed chords. The tires do have 40,000 miles on them but the tread depth remaining was adequate to pass inspection. I get my car serviced at the required intervals and have the tires rotated when required. I was told by the service individual that a tire in this condition could easily fail if it hit a pot hole. I live in PA so if you are a resident of this state you already know how poor the roads are. My concern is that people with these tires may think they are okay because the tread depth is adequate but they could easily fail causing a catastrophic result.
Reviewed April 15, 2016
I bought new Michelin tires that have about 10000 miles on them and they are cracked on the side wall. I called up the tire company and was told that they would NOT refund me my money but would give me 25% off a new set of. What a joke this business is.
Reviewed April 12, 2016
I bought 4 Michelin tires at discount tire 2.5 years ago and now have 18000 miles on them. While on a trip I had to go to a dealership and they told me my tires had cracks on the sidewalks and I should have that addressed because tires were leaking air. This is the first time I've ever had tires do that to me. When I showed Discount Tire they wanted $400 to replace them. In my opinion the tires are defective and not safe, that Michelin should replace them at their expense.
Reviewed April 1, 2016
Our daughter recently bought her "dream car" - a Jeep Grand Cherokee. It is about 6 months old. She was driving home from Los Angeles two weeks ago and she had the rear tire blowout. Her car went into a spin, was clipped by a big rig, she ended up in the carpool lane facing oncoming traffic. By a miracle, she was able to get to the shoulder of the road, unharmed, other than bruising. She is extremely fortunate in surviving this accident, but we are most unhappy with these Michelin tires. It sounds like the damage to her car will exceed repair.
Reviewed March 28, 2016
I own a 2015 Honda Civic EXL. Love the car. The Car came with Michelin tires - these tires have 21,000 miles and have started to shake. Took the car for inspection last week and was told by the technician that it appears that all four tires have a wobble which indicates that the belts are near their breaking point. I am a very unhappy customer - will not ever buy another vehicle with Michelin tires. Was told by the Honda dealer that they do not do Michelin warranty work so I would have to contact Michelin myself and talk to a qualified service station for an estimate on what they could do for me. Sears was the closest qualified warranty service for the Michelin tires. Arrived at sears and the Technician confirmed that there is something wrong with all four tires - they then had to contact Michelin to see what they would do.
After approximately 1 hour time we were told that they would give us a credit of 45% or approximately $89 dollars per tire toward the purchase of 4 new Michelin tires. However we would have to get the car aligned at a cost of $89.99 and pay a whopping $115.00 labor to have the new tires installed. In the end it will cost us somewhere in the neighborhood of $500 + to get the new tires on the car. They will not give us the credit and let us choose a different type of tire which is what we wanted to do. Why would we want the same type of tire that only lasted 21,000 miles?
We did not have the tires replaced today. However, once getting home we contacted our local garage to get a price for four new replacement tires (another brand). We can purchase them from this dealer for less than $500. Why would I go through Sears??? These Michelin tires are JUNK. I believe they are producing an inferior product and should replace the tires at no cost to the consumer. I will Never purchase another vehicle with Michelin tires and also will never purchase a replacement Michelin tire. They are nothing but Junk...
Reviewed March 18, 2016
My wife experienced a second tire failure today while driving down the road. Our 2015 Ford Escape has 11,011 miles on it. The first failure occurred in mid-January 2016 when the vehicle had 9,537 miles on it. The sidewall on both tires showed a large crack in it after the failure. Both failures were not the result of striking a road hazard. The tire deflation light came on right away when the failures occurred. The failures did not result in a collision since they occurred at a speed of approximately 25 mph and there wasn't any traffic around.
The first failed tire was replaced with the same Michelin tire. My wife and I have both been driving 40+ years and I've never experienced a problem like this with any of my vehicles or with a Michelin tire in the past. I strongly suspect there is a design issue or manufacture defect with these tires. It has been a rare instance when this vehicle has been operated on the highway. I am reluctant to do so with these tires on the vehicle, and equally reluctant to replace this second failure with a like Michelin considering the complaints I have found registered with the national highway traffic safety administration after researching this tire on the nhtsa.gov website. I do have photos of the second failed tire to document the damage and tire dot # since I will be replacing the failed tire today. One star is over rating these tires. I would steer clear of this product from Michelin.
Reviewed March 15, 2016
I own a 2013 Cadillac ATS with Michelin MXM4 tires with about 28k miles. The first two years they performed well. The third year two tires split at the bead of the tire where the tire first touches the rim. The first instance was on the front passage side. The dealer said it was from a pot hole (although I don't remember hitting any large potholes) and paid for the repair. I called Michelin and they gave me 25% off the repair.
The second incident happen about 3 weeks later on the front driver's side. I had the car towed to the dealer because the car was unsafe to drive. This issue is still unresolved. However I did the following: Research online. I found hundreds of similar issue with Michelin tires. I've come to the conclusion the tires are defective and need to be removed from the road before someone gets killed, if it didn't happen already. Placed an incident with NHTSA, number **. Placed an incident with GM, number **.
The GM dealership and Michelin seemed unconcerned that the tire could cause serious injuries or death. The dealership said it was a pothole. Who gives them the right to assume how the problem happen. If a tire's sidewall is splitting at 2-3 years old with less than 30k miles then the tire is defective. It should handle a pothole. I believe, hypothetically Michelin's new process using sunflower oil is the problem. They use the sunflower oil to make the tire pliable. I believe after 2-3 years the tires are drying out and become brittle and making them more susceptible to splits and sidewall blowouts.
Sidewall blowout are one of the most dangerous occurrences that can happen while driving. Why is there not a class action suit or a recall for this problem. How many people have to die before something is done. It would be a miracle if something was done before a multitude of injuries and death. Although deaths don't seem to bother GM.
Reviewed March 7, 2016
I purchased four Michelin Defender 90K on February 26, 2013 for my Town Car for Classic Ford in Columbia, South Carolina. I purchase them because for the 90K. I had 126,632 miles on my car and now I have 164,861. That's only 38,229 miles. The service center are telling me that I need to buy some new tires.
Reviewed March 5, 2016
Michelin Defender - tread life claim is pure fraud. In 2012 purchased 4 new tires, 175/70 R14 for my tiny Hyundai Accent. The car is a lightweight. I have almost put 30k on the tires and they are just about done, maybe another 5k left (but no way for next winter). I do not remember precisely what the treadwear claim was when I bought them, I believe it was either 70k or 90k. For argument's sake, let's say 60k rating. There is no way these tires would last as long as claimed under any circumstance. Lessoned learned, do not pay attention to treadwear ratings, they are bogus and never work your advantage.

Reviewed Feb. 20, 2016
New tires. After 16000 miles worn out at front of my car. I mean tread almost gone! Michelin said maybe under inflated tires. Only thing I did wrong was not rotated for that distance. Something is wrong with Michelin. Never had this problem before. Tires are aligned. Discount tire said it is due to not rotating every 8k miles. B.S.! These are 90k mile tires. I can accept some wear but not worn bald!
Reviewed Feb. 15, 2016
We bought four Michelin tires in LA 4 years ago before moving to Manteca. Since then we were so happy that our Tundra truck got a new tires that we thought fits the road to pull our boat. But few months thereafter we observed little cracked on all tires on its side wall. We were trying to find our receipt for warranty but seems to misplaced it. We inquired at Michelin dealer... And provided us some tire recall for certain Michelin tires. But unlucky for us the size we bought which is P265/65R17 ALL-TERRAIN was not part of that recall. We're very disappointed.
Reviewed Feb. 3, 2016
Michelin LT275/65R20 F 350 Super Duty 2014 - I imported to Sydney Australia and have 16K on the tires after 16 months - The sidewalls are peeling with a thin coat of black rubber (less than 1 mm - actually about the thickness of a rubber dishwashing glove) revealing what was a covered white wall beneath. The rubber is just peeling away - looks terrible on an 80,000 truck and there would be millions of these in the USA. No off road at all - and the problem started at 4k.
Reviewed Feb. 2, 2016
Purchased MXM4 Tires with 55K mile warranty and after 7400 miles the tires are worn down to the wear bars. The tires were $275 each... waiting for a response from Michelin.
Reviewed Jan. 21, 2016
I have purchased Michelin almost exclusively for personal use and commercial use. 265/75/16 less than 30 thousand miles less than 3 years old I had to replace the tires because of the safety issue. The cracks in the tread and sidewall was excessive to extreme. I contacted my salesman. His response "It wasn't driven enough to totally distribute the oils evenly in the rubber which caused the rubber to dry out prematurely and crack" (wow). In a professional manner I explained my frustration expecting "Look let me see what I can do" or "Let me look into this" or "We will take care of you." Nothing. No effort was made.
In 2015 over 20 thousand was spent in tires and tire service (private and commercial). We no longer use Michelin period up. Until then we used Michelin exclusively. How many complaints will Michelin ignore and on another note Michelin is hands down one of the most expensive tire out there. You would think they would back their product a little better.
Reviewed Jan. 14, 2016
Travelling at regular speeds, my left rear tire failed. It was discovered that a 2 to 3" gash opened up on the sidewall. There is no way in physics that an object could be propelled towards my car and hit the wheel precisely at that spot to yield it to flatten to zero pressure. It has to be a defect on the part of this brand of Michelin tire. The internet tells me that 309 people have experienced this same occurrence. I intend to take this further.
Reviewed Dec. 17, 2015
Monday morning, the 14th, while riding on the Florida Turnpike at 65MPH, I had a blowout of my passenger rear tire. My new car, with 3,000 miles on it, came equipped with Michelin Tires. LUCKY TO BE ALIVE after sitting on the turnpike with semi's passing by. After several hours of sitting in the hot sun, I was able to have the tire changed to the spare. Contracting Michelin is a challenge, getting Michelin to comprehend the trauma that this experience has caused is a whole different matter. Michelin told me to have one of their authorized dealers get the tire for me and they would pay for it. So I did find a local dealer that ordered the tire and put it on the next day at my expense. Not what Michelin told me the prior day.
Both the car dealership and the authorized Michelin tire store both came to the same conclusion, the tire was defective, i.e. there was no evidence that the tire was punctured/cut or in any way compromised. When the tire blew it broke the cover of the rear wheel suspension, which is going to cost $200 to have replaced. As if this entire experience has not been traumatic enough, Michelin wants me to send them the tire so they can conduct an investigation. I am a 69 year old woman, need I say more about me moving a tire in and out of my car? I've invited Michelin to come to my garage to inspect the tire, I have nothing to hide, I am the victim. That offer does not seem to fit into their way of doing business.
Michelin will send me via the US Mail legal documents that will explain all the hoops that they want me to jump thru. In the interim, I am unable to sleep, my 15-pound dog that was with me when the accident happened who is normally very calm has become very jumpy. I am scared to death to drive the car, since the original 3 tires that came with the car were produced at the same time the one that blew was. The thought of going thru blowout is disabling. Michelin assures me that they understand how I feel but, their lack of willingness to correct this critical matter indicated otherwise. Barbara **, Miami, Florida, **.
Reviewed Dec. 17, 2015
I purchased the Michelin LTX AT/2 size 265/65R17 112S for my 2012 Toyota Tacoma in March 2015 from Costco. Great tire for summer driving over the open road. But now winter is here and we have snow and ice, this is turning out to be the worst winter tire I have ever owned for winter traction. No traction at all. I can barely get moving on a sanded road without putting the truck in 4 wheel drive. I deeply regret buying these tires, but now I'm out over $700 and I guess I'm stuck with them and can't afford to throw them away and go buy new ones. I would never recommend this tire to anyone for winter driving.
Reviewed Dec. 14, 2015
I currently own a 2015 Nissan Altima SV that I put 800 miles on since getting it with 10 miles on it. It has Primus MXV from the factory. I noticed a vibration at speeds above 65 MPH. The dealer balanced the tire/wheel assembly but it's still there. Very annoying and hard to pin down but since my 2015 Hyundai Genesis that has the same model tires and it had the same problem. BUT Hyundai replaced them all for free as per a campaign that is in place to address the issue. I don't know if Michelin is the one picking up the tab for Hyundai but I sure wish Nissan/Michelin would address it with my Altima. For now, I won't be buying Michelin until they regain my trust that they make a quality tire like they USED to.
Reviewed Dec. 9, 2015
Two experiences in 20 years, having suffered blowouts on highways. Both time, Michelin tires - I will NEVER own these tires again. After second experience, I immediately replaced all four tires in fear of another episode with the remaining tires. I was diligent about rotating and inspecting these tires as I do a great deal of freeway driving. Shame on you Michelin - you've gained quite the poor reputation.
Reviewed Dec. 7, 2015
I have tires that are almost 3 years old, purchased 2.5 years ago that have ozone cracking on each one in exactly the same places. I have 21,000 miles on the tires. This is unacceptable - I thought I was buying the best tires - customers who spend the money to buy a superior product expect quality. Now Michelin is not using the sunflower product in production - obviously, if a change was made the product wasn't up to their quality. Now I can go to a dealer for inspection of the tires but I have to purchase new tires from this dealer if they determine the 'ozone cracking' warrants some sort of credit/replacement. So, I have a product that's no longer in production because it wasn't good enough for Michelin and now I have to go to a dealer for inspection and if warranted I will have to purchase the tires from them.
Reviewed Nov. 22, 2015
Tire is Green X DOT B90A 00NX . Have two tires with cracks at the bead on front tires that take most of the load. Youngblood dealer replaced one for 250 dollars. No tire even out of warranty should fail this way. This is a safety risk for a blowout. Youngblood (Austin TX) dealership charged 250 dollars and said Michelin said they will not cover any cost. Both tires show the same crack failure.
Reviewed Nov. 7, 2015
Purchased 4 new truck tires, May 2013, 55,000 mile warranty, Latitude Tour HP P275/60R20, at a cost of $1,098.52. Now November 2015, these tires have 21,000 miles on them and they are worn out. So we got 38.2% off the mileage we should have gotten from these tires. Michelin will give us $313.72 off the price of a set of new (more expensive) tires. If they had offered even half of the original price, we would have been satisfied. Their warranty means NOTHING. Their tires are JUNK!
Reviewed Oct. 20, 2015
Tire on an 8 month old vehicle -- blows out and no tire replacement offered, no proration on the price of a replacement tire despite the tire only being driven on for 10,000 miles on a so called 60,000 mile tire!
Reviewed Oct. 19, 2015
Will never buy Michelin tires. Just had to replace all four of mine on a 2011 Equinox with 34K miles. These were on the Equinox when I bought it brand new. All 4 were dry rotted with the sidewall splitting away on all four of them all away around each tire. Company that replaced my tires said I was lucky to be alive after driving 150 highway miles the previous day. From what I have read in all of these reviews, I guess I should expect no help or sympathy from Michelin. What poor customer service. Will be sure to tell everybody I know.
Reviewed Sept. 2, 2015
Tires were purchased in 2000, and by 2015 had 21,000 miles, with normal low treadwear. The outside sidewalls just fell apart, all had to be replaced. Inside sidewalls fine, manufacturing defects. The Suburban is normally garaged at Lake Tahoe, where the temp is between about 35 F and 70 F in the garage, with dry air. The warranty at the time of sale was unlimited time or when tread wears out i.e. less than 3/32" min tread depth. When I asked Michelin to replace the tires as the sidewalls just fell apart despite very low mileage, they refused, and quoted today's warranty. Refused to honor warranty which was sold with tires. Never buy Michelin again. Would have been happy with tread prorate adjustment, but they refused that also and were both condescending and hostile.
Reviewed Aug. 25, 2015
The worse tires I have ever owned. Tread wear is terrible. After two years and 50,000 mile tires worn. Too unsafe. One sidewall blow out. One belt broke and came outside wall. This all in two years. By the way don't buy NTBs road hazard. Guarantee it is worthless. By the time they prorate your tire you get less than $25.00. I've lost control of my vehicle numerous times in the snow. Each time I was almost in a serious accident. Spinning out. No traction in snow. TERRIBLE TIRES. NO MORE MICHELIN FOR ME!!!
Reviewed Aug. 13, 2015
Very frustrated. Bought a new set of tires and received $70.00 rebate card. Went to activate, it had expired. Call Michelin, they explained that after expiration, the balance starts to diminish every month and was now at $40.00. However, they wouldn't re-issue me a new card with $40.00 because they had no "funds available from that particular promotion".
Reviewed Aug. 13, 2015
3 out of 4 belt separated with 10 32s of tread left, 2 when over 300 miles from home, 1 more while at home. No more Michelin on any of my 5 cars ever again or families or friends. This is the 3rd attempted email to contact Michelin and many phone calls with no satisfaction. I know what defective tires are 215/65R15, 95S, M&S.
Reviewed Aug. 12, 2015
I own a 2011 Ford F350 4X4 Crew Cab. It currently has 46,000 miles on it. It came with 20" wheels sporting the Michelin LTX M/S 2 (LT275 /65 R20 126R) tires. At 12,000 miles on the first set, I noticed cracking on the sidewalls of all four tires right next to the bead. I returned to the dealer and he referred me to the nearest Michelin dealer, America's Tire in Norco, CA. They inspected the tires, consulted with Michelin, and offered 75% replacement towards a new set. I thought that since the truck, although purchased new, had been on the dealer's lot for about six months sun damage might have caused this issue and took their offer. On my second set, which by the stamped code on the sidewall were less than six months old, the cracking began at about 13,000 miles. Back to America's Tire in Norco. They consulted with Michelin again, this time with Michelin saying that the tires were safe to drive. The cracking was not deemed to be a safety problem.
At 45,500 miles (roughly 33,000 miles on second set) further cracking is now appearing near the area where sidewall meets tread. The tires have over half the tread left on them and have worn excellently, except - the right front tire now has a large bulge in the middle of the tread. I discovered this after the truck had been parked for a month upon returning from a 4200 mile trip to Canada in late June. Luckily, after backing out of my driveway, when I started forward I felt a wobble in the tire. I thought maybe a tire had gone low, though none appeared low before I started. I parked and did a walk-around and found the bulge. The tire is ruined, but I am thankful it didn't happen during our trip.
After researching for reviews on tires I found this page. I would never have considered buying another set if I had seen these complaints. Michelin has an extremely dangerous problem with many of their tires because of the sidewall issues. I had driven commercial "big rigs" for several years, and sidewall issues are never taken lightly. Reading of this many issues makes me wonder why there has not been a class action suit against Michelin on this matter. They even have a recall on similar truck tires manufactured just after mine because "Affected tires could have partial or full sidewall perforations that could cause them to experience loss of air pressure." Sounds an awful lot like many of the complaints listed on this site. Count me out of the Michelin fan club and in on any action against them.
Reviewed Aug. 12, 2015
I did my homework for tires on my 2009 F-150, very expensive tires. Tires began showing cracks on inner and outer sidewalls within a short amount of time. I returned back to Belle Tire and was told Michelin had recalls but not on my tire. I returned again because cracks started showing up in treads. Belle Tire called Michelin for help and their response was "We cannot replace them for free but we can make an adjustment for new tires", but was almost 3/4 the price I paid for them. Very unsatisfied customer... WOULD NOT RECOMMEND MICHELIN if this is how they resolve issues.
Reviewed Aug. 11, 2015
I purchased 4 Michelin tires for my 2004 BMW with a 40000 mile rating from America's Tire company for $1200. 20000 miles later, I was told I needed new tires because they were worn. I was offered $75 credit on each tire. After trying to reason with the salesman that 50 percent lifespan should get me 50 percent credit, I was told I would only get $75. I will not purchase Michelin ever again, going to try Continental. Shouldn't I expect more than 50 percent of what I pay for?
Reviewed Aug. 2, 2015
We bought a 2013 Dodge Challenger in April of 2014. On January 4 2014 while backing into my driveway the side wall of the Michelin tire exploded. We had 10,000 miles. The dealer contacted Michelin and all they would do is give us 35% off of more crappy Michelin tires tires. CAN YOU SAY CLASS ACTION LAW SUIT?!!
Reviewed July 14, 2015
I am the original owner of my 2005 Toyota Camry SE, purchased May 12, 2005, which came with Michelin tires. One of those tires had to be replaced because somebody in an apparent act of vandalism put a long screw into the tire, which caused a slow leak that became a torrent of air when the screw was discovered and removed. I bought one new Michelin tire. Took the full size Michelin spare tire that had been in the trunk for 7 years and had it and the new tire installed on the car and kept my remaining original, now worn but still good Michelin tire as a spare tire. I'm still driving on two of the Michelin tires that came on the car over 10 years ago. Tires should wear out, not fail. My Michelin tires have passed that test. I'd buy Michelin tires for my other car except for the fact that Michelin no longer makes white sidewall tires.
Reviewed July 14, 2015
I have a 2014 Lexus with 15,000 miles on my tires. I came over The San Francisco Bay Bridge and right at the turn off to Hayward, I blew the back passenger tire. I had nowhere to pull over and everyone going by me was driving around 65-70 miles per hour. I thought I was going to get rear ended. I tried to drive it slowly and made it to a median in the middle of the road. The Highway Patrol came and blocked off a section of the road so AAA could get in there to replace my tire without all of us dying. I took my car to America's Tires and they said the tires were cracking at the seams. $1000.00 later I have new tires. I guess I should count my lucky stars!!!
Reviewed July 13, 2015
We bought a brand new 2014 Honda Civic EX-L a year ago. This is top end package which came with Michelin Primacy tires versus a lesser quality tire and wheel on the lower package Civics. Within six months, three of the four tires have got knots on the sidewalls from belt separation and one blew, with less than 16,000 miles on the car. The dealer we bought the car from, Lindsay Honda in Columbus Ohio refuses to help (we've had issues from Lindsay from day one. They lie!!! Stay away from them. They don't care. Buy from another Honda dealership.) Honda and Michelin refuse to acknowledge faulty quality. Even the Michelin tire inspector stated the compound in these Michelin tires are much too soft and Michelin knows they will fail.
They claim it is from 'impact' damage, which the Michelin tire inspector/vendor (Tire Discounters) says is unavoidable by the bumps on the roads. Michelin refuses to do the right thing and replace these tires, knowing they are negligent in selling tires they know will fail and blow. Don't be afraid to sue Michelin for the junk they sell. Go to small claims court. You have nothing to lose. Stand up for yourself. But at the very least, don't buy their trash.
Reviewed July 7, 2015
My tires have about 80% threads and the walls are starting to crack around the metal rim. I contacted Michelin and they refused to stand by their product explaining that I do not have a receipt because the tires came with the used Mercedes I bought. I pray that nobody gets hurt or killed with a blowout, otherwise we all know what happened to Firestone. STAY AWAY FROM MICHELINS! There are plenty of better tires out there.
Reviewed July 5, 2015
We bought a brand new 2013 GMC Terrain in 2013, got a flat tire a week ago and brought it to the dealership wondering if it is covered by warranty but of course they said no. Also, was told all the tires are cracking (which isn't safe to drive). The car only have 18,000 miles on it. Said they can't do anything about it. I was frustrated, called GMC, they put a ticket on it. They contacted the place where I bought it and said they can only do 55% off of 4 tires. So that means I will have to pay $500 for four tires on a brand new car that we got 2 years ago that has only 18,000 miles which I'm expecting the tires to last at least 4-5 years. Ridiculous! Not knowing how bad the tires are and I've been driving the car with my baby in it. The dealership knew the tires aren't safe to drive yet they won't replace them and still let us leave driving on those cracked tires.
Reviewed July 4, 2015
Michelin Touring passenger original equipment on 2012 Ford escape - In less than 3 years with approx. 30000 miles these sidewall are rotting out! 1 causing a blowout. Thank God we were lucky and no one was injured as happened to others on this website. According to Andy, the Manager at Tire Barn, a Michelin tire dealer, he believes they are defective seeing all 4 have sidewall issues. If you need the dot numbers contact me back for them. Put in a claim with Michelin. Let's see what they do. Meanwhile if this many people have side wall issues, the government should investigate.
Reviewed June 29, 2015
I put 4 new Michelin tires 245 x 45 R 19 less than 6 months ago. Within the short span less than 35,000 miles 2 tires had a bulge and 1 had cut at the bulge. The local dealer along Msa Rd in Kenya claims this is due to poor driving. The tires before lasted more than 1 year with no bulge.
Reviewed June 25, 2015
I've been a Michelin customer for well over 20 years, and I have always loved the product. As of the last few years there have been some issues. The first time I had a problem was with the Michelin Pilot Sport A/S Plus. I had my car's alignment dialed in perfect, and they even simulated my body weight with sand bags to insure it was dead on. No matter what it would always drift to the right on flat uncrowned roads. I had them rotated, and even purchased 2 more to solve the problem - no Luck. Now I have a set of wheels and tires that I run in the summer - the BFG Sport Comp 2, and once I put those on the problem was solved.
Still trusting Michelin I purchase a set of MXV4 Primacy for my sister's car less than 2 years ago. About a month ago I noticed that they all had ozone cracks all over the sidewall of the tires. I have seen ozone cracking before, but only on tires that are 5+ years old. I looked online, and there is quite a few customers that are not happy with these cracks. I contacted Michelin **, and they offered me 80% of the value of the tire. Now how would I know that I will have this issue again? They had no response to that. So I suggested 100% for these 18 month old tires, and they said no. That's unfortunate because I have been a loyal customer since the early 90's.
Reviewed June 25, 2015
2013 Cad ATS AWD with Michelin Primacy tires with 29,895 miles. Sidewall splitting on three of four, they must be replaced @ $250 each! The split occurs just below the rub bead or just above the wheel rim. Plus NONE to be found in the Metro Detroit area!
Reviewed June 25, 2015
My M/S 2 tires are cracking around the bead. The tires have 8k miles on them and are a little less than 5 years old, the cracks are not new I would think they started cracking after 3 years. Michelin said it was ozone so I checked the back of the tires which have never seen the sun and they show the same amount of cracking. After many contacts with Michelin they offered me 80% on replacements which I refused. I look at it this way. I paid 900 dollars for new tires in 2010, now they want me to pay another 300 dollars so that would turn out to be 1200$ for tires. They wouldn't take full responsibility for their rubber prematurely breaking down. I don't have the money to throw at this right now. I even sent in photos and they still said it's policy not fully replace. My 1990s M/S tires were the best. They must have changed the recipe on these new ones.
Reviewed June 16, 2015
While driving back to Orange County CA from Southgate CA, I had to exit sooner than usual to drop my friend off. I pulled off the freeway and drove maybe 1/2 mile when I heard an odd sound. I asked my friend if it was the car in front of me making that noise and he says, "No I think we have a flat tire." This is what's left of the front driver's side of the tire.
Reviewed June 10, 2015
Michelin Defender 205 55R 16. Rated for 90K mi at 43K miles. I am replacing them due to tread cracking. Must be a known problem to Michelin because they have a picture gauge. Last fall not bad enough to adjust, now they are! The tires were put on in 2012. There is heavy cracking at the point where the tread and sidewall meet. Said to be ozone cracking.
Reviewed June 8, 2015
They have a tendency to explode during re-inflation but what happened with my neighbor is that the spare tire with hardly used tread exploded while it was sitting in the back of his covered truck. As a spare, it was 7 years old and barely used. Very powerful force that can kill somebody. Good thing it was parked with nobody inside the truck. When he returned to where he bought them, the tire place acted as if happens all the time and explained that the heat caused the oils in the rubber to explode. That explanation doesn't make sense. It wasn't even that hot that day.
Reviewed May 27, 2015
Michelin LTX M/S tires - After less than 30 months with these tires the side are cracking badly. They are cracking so badly I am not feeling safe driving on them. They are dry rotted. Store said that is normal. Have less than 18,000 on them.
Reviewed May 25, 2015
Michelin PAX tire are the worst tires in the world. No one has the machine to work on them and the warranty is crap. If you get a flat which you will because they puncture easier than other tires, you just lost a lot of money. Warning to not buy any auto with PAX tire on it. Do your homework before you buy.
Reviewed May 15, 2015
I have always liked Michelin tires for ride and longevity but I had my Goodyear tires replaced with Michelin Energy tires in 1/13/13 and they are worn out at 25000 miles. Michelin has agreed to pay about $230.00 on 3 tires. I am very disappointed and will never buy Michelin again. I bought them at the Lexus dealership in Fort Worth, TX.
Reviewed May 14, 2015
I went to their website. Found the size tire. It had a 70 rebate. I placed my zip code in and it pulled up Sam's as the first choice authorized dealer. Had 800 dollars of tires put on there. Returned to site and they denied rebate saying Sam's DID not count? Even phoned and they could not make me understand why. It's not about the money. Now I just want to help others by spreading the word. You can help too. Boycott Michelin.
Reviewed May 6, 2015
A couple of months ago, I bought new Michelin Tires - - supposed to be the best. Spent about $800 at Costco for the tires. Honda had told me with my last "check-up" that it was time to get new tires yet. We would probably do it the next time I was scheduled for servicing. Even knowing that, I bought new tires because I was going to be taking my Wounded Warrior (son, seriously injured in Iraq) to a treatment facility (2 hours one way) twice a week. Monday (two days ago) in four lanes of Atlanta traffic, we had a blowout. Nothing was left except the rim.
Costco said "there must have been something in the road" - just like another comment I read. I had already told them there wasn't anything in the road. They said that sometimes we don't even realized something is there. I said, "There was four lanes of traffic - going fast, I was in the left lane, if there had been something in the road, someone else would have had issues as well". However, I was the only person on the small shoulder of a very fast moving road. DOT #'s B9 04 05JX 0415 - for those of you who use discount tire places - look at the DOT number, the last four indicate the week and the year they were made (0415 - fourth week of 2015). Even though you may be buying "new" (never used) tires, you may be buying tires that were made many years ago - past the point of safety.
Reviewed April 15, 2015
Bought a new Buick in 2012, it had Michelin tires on it. After only 15,000 miles, the side walls started to crack, making the tires unsafe to drive. But the dealer says that's normal and have not had any problems with this. The dealer or Michelin will not do anything about the tires. Says that's normal. This is my 1st set of Michelin tires and my last.
Reviewed April 14, 2015
As I was driving to work, it was still cold outside. My left back tire blew up - I heard the pop. I bought them at Costco, but Costco refused to acknowledge that it was a defective tire. Costco claim that I drove over a pothole, but there was no pot hole on that stretch of road. Does anyone have any insight about the next course of action? Thanks.
Reviewed March 29, 2015
I bought these tires (215/60/r17) on August 26th 2011. I was under the impression that these were 80,000 mile tires, and after 45,000 miles the tires were wearing very bad, and one blew out on 3-28-2015 with the belts worn through. Michelin was contacted about this issue and they refused to compensate me for this unusual wear. I spent 714.00 for these tires and did all the maintenance, as required by Michelin. I am very annoyed and dissatisfied by this, as I had heard nothing but good things about Michelin tires from many friends and relatives. That's why I paid more for your tires. Not happy at all with Michelin tires.
Reviewed March 27, 2015
Bought new set of Michelin Hydro Edge P205/55R 16 89T for 2008 Chevy Cobalt. 90,000 mileage warranty. Never did ride; good hard to keep balanced, at 40,000 miles tires were wearing badly on outer tread, were balanced every 5000 to 7,000, recommended pressure was 30 psi. I increased pressure by 3 psi to try and eliminate outer wear. At 69,000 miles, RF separated at outer corner and exposed belt (rough ride for awhile), still had good tread in center 7/32 in. I feel if tires were properly manufactured, I could easily got to the 90.000 mile mark. There is a lot of tread left in center of tread on all tires.
Discount Tire told me that they were run underflated, not so. Do not mess with Discount because they make their rules up everyday. Bought a set of Continentals for same vehicle, had 60,000 mile tread warranty; they were totally worn out at 23,000 miles. Discount told me no warranty because these were performance tires and carried no warranty. They were not performance tires when I purchase them. Beware of Discount Tire and stay from Michelin.
Reviewed March 25, 2015
I'm happy with the product. I have always had success with Michelin tires; however, I'm done with their poor customer service. Beware the promise of Visa gift cards with the purchase of 4 tires. For the second time Michelin has found a way to refuse to issue the card. At this point they are claiming it was mailed, but no effort to track if the card has been redeemed or any offer to make this right. Needless to say, no vehicle of mine will have Michelin tires.
Reviewed March 20, 2015
I bought 4 new Michelin tires in September 2012. They were supposed to last 55,000 miles. One failed at 20,000. Got a big bubble that to me certainly seemed like a manufacturing defect. They assured me I must have hit something and I had to buy a brand new Michelin. Now it's March 2015 and with 32,000 miles on my tires, I have no tread. BJ's tells me to take it up with Michelin. I just read all the comments here about folks that did that and got nowhere. Life is too short to fight a losing battle. Life is also too short to ever buy Michelins again. Quality of Michelin used to be excellent. I am very dissatisfied with their quality now.
Reviewed March 16, 2015
Mercedes has wider tires on back tires, only lasted 15,000 miles. Michelin says because they can't be rotated to the front because back tires are wider than front, they had to cut the warranty half. Bottom line I only got after proration $6.00 per tire which is nothing. Lesson, if you have a Mercedes or other car with back tires larger than front, don't buy Michelin tires.
Reviewed March 15, 2015
Bought 4 Michelin MXV4 from America's Tire Company on 5/10/10, put 5,000 miles on them total. Sidewalls are cracking so bad, cannot use the car safely. Tire retailer tells me they are out of warranty, although tires are not worn and less than 5 years old. Retailer offers $120 credit to a new set, plus $498 out of pocket to replace. I have been buying tires from America's Tire for 15 years... for 4 cars. Michelin and their retailers do not understand what customer service means. Their adjustment is less than honest.
Reviewed March 12, 2015
DONT BUY MICHELIN TIRES. In the last eight years, I've purchased six (6) sets of new Michelin tires from Discount Tire in Oceanside California (Plaza Drive Store). The most recent set of tires, for my 2010 Scion xB have been NOTHING BUT PROBLEMS. The car pulls to the side and tire rotation every 5000 miles does NOT solve the problem. I've had the wheel alignment checked THREE TIMES and each time the dealer said it's perfectly in spec. Now, at 30,000 miles my Michelins that were supposed to last for 90,000 miles are worn to the point of being unsafe per Discount Tire.
Your regional rep would not warranty them tire despite the fact that the problem is well documented and the car's wheel alignment has been checked three times. This morning I took it to the alignment shop that Discount Tire recommends and as with before, they said it was perfect. The manager of the alignment shop even went as far as phoning Discount Tire to speak with ** (their manager) in order to personally confirm that the car is in spec and the problem is with the tires.
Since you DO NOT stand behind your product, I will never purchase another Michelin product. Further, I will use every social media outlet available to let others know that your company doesn't stand behind its product, even for a customer who's purchased six sets of tires.
Reviewed March 4, 2015
I bought a 2009 Ford Escape new in April 2009 and it came with a set of Michelin tire on it. I still have the tires on it now and I have currently over 91000 miles on them and they still are just getting to the wear bar.
Reviewed Feb. 19, 2015
As a wedding gift in 2011, I received 4 brand new Michelin 225/50R17 Pilot Sport A/S tires! What a wonderful gift until July 1, 2014 with only 28k miles on them and I had to stop on my way home in a small town due to these tires! The tire shop would not let me leave due to the tread separating from the tire which had 17k left on the tread warranty. I had 5 minutes before the distributor left the warehouse to get new tires that day or I was stranded. These weren't Michelin and I was unfortunately stuck with tires that were not "reimbursable" per Michelin representatives.
After 3 months of leaving voicemails and getting nowhere, I was bullied and told I had 10 days to accept the offer, but I requested a manager to call. Well on day 7 when no manager had called, I called back and finally got someone who promised 50% off new Michelin (geez I just got new tires) or 50% refund due to these issues. I finally told via a response to the original email that I was not going to purchase new tires and wanted the 50% refund to find out that they will only give me 25%. Then he said “ok 30%” and when I said No he said “ok 35% - that is it and I'll be in trouble.”
Is there a way to get transcript logs and calls that were recorded? I know I'm not making this up! I have never had such horrible quality of tires or customer service. These people should be ashamed! I'll be sending a letter to the BBB about this as well. Don't buy Michelin, EVER! Quality is not there, what happened to this great brand?
Reviewed Feb. 15, 2015
I purchased a new set of Michelin tires from Discount Tires and was not expecting to replace any tires for 50,000 miles. So far, my tires have lasted less than a year or less than 12,000 miles and all 4 tires needed to be replaced at half cost of $1000. Now I am looking at replacing a replacement tire after less than 10,000 miles. Has Michelin tires gone down in quality over the years?
Reviewed Feb. 13, 2015
I have a 2010 Buick Lacrosse purchased when new and has only 15,000 miles on it. The original Michelin Primacy MXM4 Tires, P245/50R/17, are being replaced today due to large splits in the sidewalls. These large splits are near the "bead" area of the tire and are not normal dry rot type splits. These are large gash type splits which were noticed when I took the car in for an oil change and inspection. This car has not ever sat out in the sun or the weather...always kept in an enclosed carport. There is absolutely no reason these tires should fail at 15,000 miles. I suppose I should consider we are lucky they did not blow out on the highway somewhere. I will never buy anything with Michelin tires ever again!
Reviewed Feb. 10, 2015
They want to give 35% to buy tire from them. With the bubbles on side wall. In regards to multiple Michelin tire failures. *Smd the consumer stated the sidewalls were bubbles cracks. On 2 tires, were not replaced. However, within 30 days earlier the consumer experienced a tire blow out on the left rear inside tire, which caused considerable damage . The affected tire should subject to recall. The damaged tire, was replaced at cost of 45.00. But also the right rear tire and right front, which undetected at the time, first replacement.
When I went to the tire store and they contacted Michelin, I was told they would give me a 35% discount on new tires. This is not acceptable. I purchased for a Acura Legend and have approx 31k miles on these tires. This is not normal wear and tear there is a defect with these tires. I am afraid that this may cause a blow out or a auto accident and don't want to see anyone injured because Michelin doesn't want to replace the defective tires.
Reviewed Jan. 21, 2015
I can go on and on about how horrible was my experience with their product but spending so many days on the phone with representatives and dealers and getting nowhere made it clear that I want to spend as little time as possible. Just by the way, I'm driving a spare tire for three months because no one will help. STAY AWAY.
Updated review: Feb. 8, 2015
On 1/29/2015, I heard from Jenny from Michelin. She apologized for the handling of this issue by Michelin Consumer Rewards Center and advised that a check for $70 would be forthcoming to replace the out-dated check. She said to hold on to the old check until the replacement arrived, then to shred/destroy the old one. On 2/7/2015, I received the replacement check. I thank both Consumer Affairs and the Better Business Bureau of Iowa, Illinois, South Dakota & Nebraska for their assistance in resolving this matter quickly and amicably. I have updated my star-rating accordingly.
Original Review: Jan. 19, 2015
In 2010, four new Michelin tires were purchased from the local Sears Auto Center based on a $70 rebate advertisement. I was mailed check #**, dated 9/21/2010 from Michelin. The check states void after 12/20/2010. The check was not cashed/deposited because it was inadvertently misplaced. The envelope was recently found and mistake discovered.
Today, 1/19/2015, I called the Michelin Consumer Rewards Center (866) 212-9619 to inquire how to go about receiving a replacement check. I was told by the agent and subsequently her supervisor Joanne that Michelin Consumer Rewards Center could not authorize a replacement because the records pertaining to "paper checks" were no longer available in their system--that they took over two years ago and only issue Visa card rebates. Anything prior to their take over is not their responsibility and therefore, she could not help me.
I explained to her that I have the original check drawn on a bank in Clara City, MN from a verifiable Michelin account, but that did not seem to phase her. Her comeback was that the check/promo expired after 12/20/2010. My contention is that the check was void after 12/20/2010, but the promo was valid, which makes the original check valid. I find it unconscionable conduct to deprive a consumer of a promised rebate because it's "no longer in the system" when the original document is available for verification. I would appreciate your help to submit my complaint to Michelin Consumer Rewards/Complaints. Thank you.
Reviewed Jan. 15, 2015
Had my car serviced today and was informed it would not pass inspection due to my Michelin LTX tires displaying marked rot. I went online to verify this. And it seems to be a readily verifiable complaint with newer Michelin tires. The last thing I want is to endanger my family or anyone else with a hazard related to unsafe tires!!! So, Michelin will be spared a lawsuit because the tires I'll be replaced with a reliable brand. Is there any recourse? BTW, the car is garaged and driven approx. 5 - 8 thousand miles annually.
Reviewed Jan. 5, 2015
My parents bought a set of new Michelin Latitude Tour Tires for their SUV in late 2011 and they are elderly and don't drive very far. They drove on these for one summer and under 4000 miles. I had them put snow tires on for winter and my mom was having trouble getting in and out of the large vehicle. So they traded it on a smaller low step car. They kept the Michelins when they traded vehicles and they don't fit the new car. My dad left the paperwork for these tires in the trade-in. He gave me the tires and when I looked at them I noticed that the sidewalls of all four tires are cracked and if you pull on the bead it looks very dangerous to me. $900.00 plus Dollars for top rated trash is just terrible and I will never mount them and it seems Michelin is becoming a dirty word from what I read and should do what GM is doing and clean up its house. I always thought Michelin Tires were a no brainer but boy was I wrong!
Reviewed Dec. 15, 2014
Bought new Chevrolet. With Michelin tires 24k miles. Garage keep. 3 1/2 years old Tires dry rotten. Nobody will do anything. What happened to Michelin being a good tire to purchase. I will tell everyone not to buy. Maybe it might hurt their business. Sooner than later. Maybe in my lifetime.
Reviewed Nov. 16, 2014
In August I bought a beautiful used Buick with only 32,000 miles on it. Yesterday, while having the oil change done with a tire rotation, the tech -- someone I know and trust -- called me in to show me that on two of the tires, which were all Michelin, the tread was ripping and the other two were showing signs of tearing too! I went ahead and purchased 4 new tires, but I am not happy! I have the two worst tires and I have to confirm that they are the one that were recalled. I called the dealership where I bought the car, and was told about the recall, and that they had just found out about the recall. When I Googled the tires, the date of the recall was December of 2013! My question is, if these tires were part of this recall, how do I get reimbursed for these new tires that I had to unexpectedly spend money for? I've only put 3,000 miles on this car! Thanks for any help.
Reviewed Nov. 12, 2014
Michelin HydroEdge Tire with 90,000-mile tread guarantee, purchased from Sam's Club. Tires have 50,000 miles and rear tire burst/cracked sidewall, went flat. Took tire to Sam's and was told first, "no warranty as tire is no longer produced." Challenged that and they said "buy a new tire, different design." I declined as I would need at least 2 tires to keep uniformity for rotation and handling. Sam's had just rotated tires 3,000 miles ago and measured tread at 6/32, but when I asked for warranty, they said tread was 2/32 and no warranty. Used my tire tread gauge - 6/32 center tread! Sam's road hazard does not actually exist. They warranty nothing. Michelin service rep sent me to NTB. When I told story of Sam's and NTB, rep also denied warranty as they didn't sell tire to me and no road hazard therefore. Michelin and their dealers are a rip-off and tires are good as long as you have no problems, but no help if tires fail.
Reviewed Oct. 29, 2014
Michelin LTX2 Tires - At 22,000 miles 2 years old my tires started cracking. What a hassle with Michelin on the condition. Cosmetic Ozone is what term they use, I call it dry rot after driving 40 plus years. Ended up costing me over $375 after a few rounds with them. Get this, after all said and done, I remembered my spare tire which never seen the light of day or the road. It was cracked as well. Back to the dealership which I made them replace at no cost to me after a few more rounds of bull. Now 3 years and 30,000 miles later my tires look like a set of 10 year old ones. Thanks Michelin, your tires on my truck are rated highly but just don't cut it on looks. No wonder owners go to the Japanese tire companies which I did on my 65 Ford Mustang and look great after 6 years. Falken's are great no dry rot on them.
Reviewed Oct. 18, 2014
I have a 97 Dodge 2500 4x4 Diesel, currently with 265x75x16 E rated Michelin LTX M/S Tires. The tires have about 60,000 miles on them with 4/32 tread left. Today 10/17/14 while cruising unloaded north on Hwy 99 near Turlock CA about 70 MPH, the right rear tread of the Michelin tire peeled off. The tire did not deflate. But it really tore up the fender and underside of the truck. Is there any recall on these tires?
Reviewed Oct. 11, 2014
Premature wear on Michelin ltx ms tires - 10k miles in 6 months.. tires shot on 2012 grand cherokee...had to PAY another 355 to replace...after 1200 for tires.
Reviewed Oct. 1, 2014
Worse set of tires I ever owned. 90,000 mile warranty. Hard, rough ride which only got worse with miles. Two tires had to be replaced at low miles due to pulling as if alignment problem. Great traction. Tires properly rotated. At 40,000 miles, tires again pulling and tire edges have worn out. Even middle tread was 3/32. Michelin first suggested car mechanical problems, then under-inflation. Neither was accurate nor supported by facts. They did not want to address middle tread issue. Would not provide any warranty relief or refund. Just stated there was nothing they could do. Upon reading other reviews, others have had the very same problems. Bought new Pirelli tires and pulling problems immediately went away, even as I drove out of tire dealer parking lot. Will never buy another set of Michelin tires when they don't stand behind warranty. No sense paying the premium price.
Reviewed Sept. 30, 2014
I have Michelin OEM tires on my 2013 Acura RDX with 17,000 miles. Driving at 55 mph on a causeway, my front left tire collapsed. Examination of the tire show a 4" x 3" flap with the opening close to the rim. My dealer says that they never have seen this happen on any tire. They feel that it is a manufacturing defect. This is a top of the line tire costing almost $300.00. Michelin warranty department, without seeing the tire or examining it for defects, has offered to pay 55%. I want at least 75% as a result of the mileage.
Reviewed Sept. 25, 2014
Had a Michelin x tire, 80000 mile warranted that the tread came off of on a Nissan after 40000 miles. Destroyed my fender before letting go and Michelin says that since the tires are over 60 months old they won't cover it. So I am being punished for not driving 12000 miles per year. They also claim that I may have hit something in the road causing the separation even though I didn't and they have no basis for this. Won't even give me an adjustment on the mileage. They suck at customer satisfaction!!! Buy anything other than a Michelin tire!
Reviewed Sept. 18, 2014
My (senior citizen) parents who are on a fixed income, recently HAD to buy a new car. Considering the income status, I should say new "Used Car". They bought a 2007 Buick Lucerne from our local dealership. The car had 33,407 miles at purchase. When they brought to my house for my husband and I to look at, we noticed the tires looked strange. It was pouring rain so we did a quick look at it. A few weeks later, I noticed all 4 of the tires are dry rotted!!! We have info on the previous owner so we called her. She said she drove the car 3 days per week to work and back then sold the car due to health concerns so it's not like it just sat in her driveway for years.
We contacted the dealership and they apologized as well as wrote them a $300 check for new tires. The dealership then told them to visit our local Michelin dealer for more help. That's where things got worse. The Michelin dealer is only willing to give than 25% off a set of 4. Not to mention the tires originally on the car (Energy MXV4 Plus) are discontinued. The tires the dealer wants to put on are $219 per tire, that's $876. Minus the $300 makes them $576. With a 25% discount, it comes to 474.12 because our sales tax is beyond high at a whopping 9.75%. How in the world does Michelin think that 2 people on a fixed income are just going to pull that out of their **? I am beyond mad!!!!!! !
Reviewed Sept. 17, 2014
I bought a set of Michelin LTX MS/2 tires for my Dodge 2010 2500. I left the tire shop and hit the highway getting up to highway speed when I noticed vibration from the tires. I took the truck back and the tires were rebalanced. I again took the truck on the highway and again I had vibration coming from the tires. I took it back again and had the tires rebalanced. Here we go again.
I talked to the manager of the tire shop and told him the tires are still vibrating. He took the tires off and personally rebalanced them. I took the truck on a recent trip and again noticed vibration at both lower speed and of course highway speed. I am in contact with the tire shop to see what can be done such as a new set of tires probably a different brand but probably not Michelin. The funny thing about this is I have had Michelin tires before and NEVER had problems before. I will have to think long and hard about ever using Michelin tires again.
Reviewed Sept. 15, 2014
I purchased an RV, a motor home with 3 year old tires on it that had brand new tread but the side walls were cracked so bad that I replaced the tires with another brand. That cost me over 1400 bucks. I looked at my vw passat the other day and the same thing has happened. The tread is fine but the side walls are badly cracked. The tires are 5 years old tho. Great tread life, bad sidewall life.
Reviewed Sept. 2, 2014
On two separate occasions We picked up a nail in the tread of two different Michelin Primacy tires. We never used fix a flat. However, both tire shops found that the patch would not hold after several attempts to repair each tire. Upon calling Michelin we were told after the second flat that they "might" be able to help up with some credit toward another new tire (we have less than 30,000 miles on the last tire) only if I take it to a Michelin dealer to get a replacement. This was even after speaking with the tire store where I was sitting waiting for the delivery of a new Michelin tire. Guess what - I will spend the money and replace all 4 tires with another brand. Thanks Michelin, for the fantastic customer service!!!
Michelin Tires Company Information
- Company Name:
- Michelin
- Address:
- P.O. Box 19001
- City:
- Greenville
- State/Province:
- SC
- Postal Code:
- 29602
- Country:
- United States
- Website:
- www.michelinman.com
