Michelin Tires Reviews
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About Michelin Tires
Michelin Tires designs and produces tires for differing applications including passenger vehicles, motorcycles and heavy trucks. Known for innovation since 1889, Michelin brings together distinct features such as enhanced safety, energy efficiency and longevity into its products. It caters to customers across more than 170 countries.
- Excellent performance in wet conditions
- Good customer service experience
- Issues with warranty claims
- Some reports of premature wear
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Michelin Tires Reviews
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Reviewed July 17, 2013
We purchased 4 new Michelin Latitude tires for my wife's Nissan Murano in 2011 from the Nissan dealership. Last week, while driving on a state highway with no visible obstructions on the roadway, the right rear tire blew out. The tire had blown completely off the wheel and was in the middle of the highway. My wife was driving and was close to losing control, but recovered and got onto the shoulder and stopped. The North Carolina Highway Patrol assisted her and put on the spare for her. According to the dealer, there are no known defects with the tires. When I asked how could a tire just blow completely off the wheel if there were no defects, the dealer could not answer. I've purchased many Michelin tires in the past, but never again. I have lost all faith and trust in Michelin tires. I am replacing them with another brand.
Reviewed June 27, 2013
The Michelin tires on my 2009 Toyota 4Runner was standard issue when I purchased the vehicle in 2009. I exchanged the tires out every winter using snow tires on different rims. The tires had approximately 25K on them, the car a total of 31600 miles. Today, while driving on a state highway with no visible obstructions in the roadway, the left rear tire blew out. My wife driving was close to lose control, but recovered and we got into the shoulder and stopped. The Washington State Patrol assisted us and put on the spare for us. A visual inspection of the tire revealed a 3 x 3 inch pyramid shaped inside sidewall blow out hole. I have lost all faith and trust in Michelin tires. Tomorrow, I am replacing them with another brand.
Reviewed June 25, 2013
I'm extremely dissatisfied with the Michelin tires I've had with my vehicles. I've got one set of 4 tires that came with my 2012 Ford Fusion and there are bubbles on the inside of the tires. I went to Wal-Mart to have a nail replaced and the guy informed me I had bubbles on the inside of one of the tires. I asked him to check out the other three and he showed bubbles on the inside of the tires. There are only 26,000 miles on the vehicle and I saw the bubbles myself and rubbed them. When I took the vehicle to the dealership (Milmax Ford in Apopka, FL), they did not see any bubble on the tire. They did say they would replace the one they found but I would have to pay for it and if it came back from Michelin as bad, they would refund my money for it. I contacted Michelin and I'm waiting to hear back from them about the tires.
Reviewed May 24, 2013
I purchased 4 new Michelin Defender 195/65 R15 for my Toyota Corolla. After just 6,000 miles, I began to notice a humming noise that sounded like a helicopter over my head. I took it to the dealer that I purchased them from and he said they were wearing on the outer edges. What a shock! I take my car to Toyota for maintenance every 5,000 miles. I asked for replacements and was told they should level out in about 2,000 miles of more wear. I also took the car to Toyota dealer to ensure front end was in proper alignment. That was verified by Toyota dealer. Even now that the tires are even in wear, I still get this helicopter type humming noise while driving, and it drives me nuts! What can I do since I do not even have 10,000 miles on the tires?
Reviewed May 16, 2013
I purchased four new tires three years ago and put 30,000 miles on them. Michelin wouldn't honor the 60,000 mile warranty. They tried to say that I didn't take my car in often enough to rotate the tires and therefore it is my fault. They also tried to say my alignment was out. Do not do business with them and buy your tires elsewhere. They are no better than any other tire. Save your money and the hassle. I spent $1,000.00 and figured my tires would be good for at least five years. This is not the case. I am very disappointed. They would only give me a $200 credit towards another set. I guess that this is their way to get you to come in every three years to get new tires again.
Reviewed May 5, 2013
The present tires on my truck, I bought them a few years ago (unknown time). I have taken care of the tires, i.e. proper inflation, rotation etc. I have been informed and have checked myself that the tires have tire rot, and I’m inherent danger when driving with tires with this condition. The tires still have tread wear left. How would one go about establishing a date of purchase and mileage on old tires? Sears does not keep computer records of purchases beyond six months. I guess one could always resort to going back to the purchase site. Can an individual have better luck in dealing directly with the manufacturer or place of purchase?
Reviewed April 13, 2013
20+ yr Michelin user, 2 of 3 cars w/ Michelin tires. 3rd car needs tires. I question buying Michelin tires ever again. How Michelin handles my current issue will tell. I purchased what I thought were the best tires available to put on my 2005 Dodge Ram 3500 SRW Cummins (installed 11/16/10 at 71.027 miles at Sam's Club Concord, NH). I only drive this truck summers, but take it on the road once monthly to "exercise" the engine and tires. No tire dressings used. Tires were inspected on 4/7/13 at 73,360 miles. All 4 tires had sidewall cracking near the rim edge. These are essentially new tires! Complaint filed with Michelin. I was instructed to have tires inspected by authorized Michelin Dlr. Not optimistic Michelin will replace the tires at no charge given what I have read of other’s experiences dealing with Michelin on warranty issues especially sidewall cracking issues.
Other brand tires I have owned in the past (Bridgestone, Cooper, Goodyear) have never had sidewall cracking issues. This sidewall cracking issue is 1 very well documented issue with Michelin. Michelin's typical response is that the issue is only "cosmetic" so there is no recourse or that sidewall cracking is not a warrantied item. My tires have only 3300 miles on them, no winter driving, no tire dressing used, and cared for according to Michelin’s guidelines. With sidewall cracking occurring at only 3300 miles, I can only imagine how much it will progress as I drive the truck more often.
I requested that Michelin replace all 4 tires at no charge. These tires were made at the Michelin Dothan, Alabama plant (B7 code) on the 28th week of 2010. Thus, they were fresh stock, USA manufactured tires. It is up to Michelin USA on how to handle my complaint with the, to put it mildly, premature sidewall cracking on these LTX A/T2 265/70R17E tires. If they back up their product, I will continue to be a Michelin customer.
Reviewed March 26, 2013
It was noisy and rough beginning at 11,000 miles. At 25,000 miles below 50mph, it was getting much worse. There was no help on price adjustment for mileage, just full price on replacement. I was advised to switch tires every 6,000 miles. That’s really dumb as the same problem will just take longer to show up. The cost in time and mileage is not worth it. On 17-inch tires, you can expect, as with these Michelin primary MXV tires, the inside and outside edges to wear too soon, and you will have my same problem.
Reviewed Dec. 21, 2012
I am extremely disappointed with the quality of Michelin Pax tires. I have always associated the Michelin name with quality, but they really dropped the ball on this one. The cost of these tires, combined with the short lifespan (stated to be around 25,000 miles) has decreased the resale value of my car significantly. Only Pax tires may replace Pax tires, unless you want to spend around $1,500 to convert to conventional tires. I love my Honda Odyssey, but really hate to drive it due to having to potentially spend $1,500 to $1,600 every 1.5 to 2 years for a new set of tires since. I am going to lease a car to use for the majority of my driving and only use my van if needed to move furniture.
My other concern is that I was told that Michelin is no longer making these tires due to multiple complaints and what will my options be when I need another set of tires? Also, trying to find a dealer who has the equipment to mount the tires is difficult. I have heard horror stories of car owners being stranded for days when out of town with a flat Pax tire and not being able to find a dealer who has the equipment to handle such an emergency. I was advised of this problem by my own Honda dealer. Because of this, I even hate to drive my van too far away from home which seems to defeat the reason a car with these run flat tires would be desirable. I am also under the impression that these tires cannot be repaired. So in essence, I could get a new tire today; get a flat tomorrow from debris in the road; and have to spend $400 for a new tire! It seems to me that this is a serious design flaw and owners of Pax tires should be afforded the opportunity, and offered some sort of compensation to offset the cost of changing to conventional tires. I will be contacting Michelin about this directly.
Reviewed Dec. 8, 2012
After a year, all 4 of my tires had cracks all over. I paid $1000 for these tires. Michelin only wanted to prorate 40%. No way, I wasn't going to give them another $600 for their junk tires. The lady in the warranty department was a real smart ** and very defensive. I filed a complaint with the FTC.
Reviewed Nov. 27, 2012
I own a Volvo XC 90 for the past seven years and always have used Michelin Diamares tires since new. When replacing the front tires, I was informed that Diamares are no longer available and accepted Michelin Latitude which as attached photos show are deteriorating. These photographs were sent to Lisbon by the garage First Stop Lagoa, Algarve. They warned me not to use the motorway. Having always used Michelin tires on all cars I have owned, you can imagine my great surprise. The garage has tried many times to contact Michelin in Lisbon but without success. As both tires have the problem, I would suggest you check the situation ASAP.
Reviewed Nov. 6, 2012
The side wall of the tire blew yesterday, just exploded. Gratefully I was driving 45mph. I do not trust the remaining three tires, I am afraid to drive. The tire wall simply fell apart, tread tore loose above and across the entire tire at the point of the blowout. The lesion that blew is about 5"x5" and then tore like paper across the tread. Bad news.
Reviewed Nov. 6, 2012
Michelin Tire offers incentive rebates but does not honor them. The rebates are denied without reason. Most likely this is an automatic process. I have contacted the company twice and have been informed that they made a mistake, but still did not correct the denial. I have contacted them a third time, but have not received a response to date. Most likely, this is a deliberate tactic, since only the most tenacious consumer will eventually obtain a rebate. Please do not consider the Michelin Tire rebate when making the decision to purchase tires!
Reviewed Oct. 31, 2012
I bought a set of 4 Michelin tires online. They took the money from my account within 2 days. We never got a message or email that the tires arrived at the store in Red Deer. After I found out that they had my tires in Red Deer, I could not get them installed, and they refused to make an appointment. I offered to leave my vehicle at the store overnight so that they could install the tires the next day. This was not possible. Then I decided to call Customer Service (no service at all). To make a long story short, nobody was willing to help or find a solution. So I cancelled my order. They told me it could take up to a week to get my money back. After that, I called the local Fountain Tire store here in Ponoka, where friendly staff helped me and I bought a set of four Dunlop tires. The tires will be installed within the next two days and I even saved some money.
Reviewed Oct. 23, 2012
I bought 4 brand new Pilot HXMXM4 Tires from Tire Kingdom for my 2003 Volvo XC90. With the on time regular maintenance of my Volvo, I always had the tires rotated! The tires were installed and "balanced" along with a Front End Alignment paid for at the time of the installation of the 4 tires. Now mind you, these are not cheap tires - costing me $250 per tire! So, after having these horrible, poor quality tires on the car for a little more than one year, with about 20,000 miles on them, they had to be replaced due to poor tread wear and actually being a safety factor on the vehicle. I had to replace all four tires and needless to say, I did not replace them with Michelin Tires nor did I buy from Tire Kingdom. These tires must be the ones that came from China as they were the poorest quality of tire. I would never buy Michelin Tires again. I don't have $1,200 every year to replace such rotten, poor quality tires, with no real warranty. I guess this is just the way of Michelin to insult people - provide expensive pricing but poor quality!
Reviewed Oct. 11, 2012
I have the New Michelin Defender tire that is supposed to be the best thing on the market for mileage, etc. but I am losing 70 to 100 miles to the tank less than I was getting with the old Michelin X Radials. The tire size is 185/70-14 on a Honda Civic HX. Michelin tells me the tires are not broken in yet. They say that over the life of the tire, it will get better. I am filling up every 5 days instead of 7 to 8 days. By the time I save money on the tires breaking in, I will have lost it filling up 1 extra time a month. Anyone else having this issue? Unhappy in NC.
Reviewed Sept. 11, 2012
I'm extremely dissatisfied with the Michelin tires I've had with my vehicles. I've got one set of 4 tires that came with my 2007 Tundra that are already worn down to 2/32" after 32K miles, yet has a 60K-mile warranty. I have another vehicle, 2007 ES350 that came with Michelins and have been replaced with Michelins several times but they've never come close to living up to their warranty period. My 2007 ES350 came with the Michelin Energy MXV4 S8 tires. After 2 years in 2008 (bought the car in 2006), I had to replace all 4 tires at 21K miles.
I bought 4 of the exact same tires at Costco and a year later, I already had to replace two of the tires. I replaced two of the tires with Primacy MXV4 tires at Big O Tires in October 2009 at 36K miles. So that's 20K miles for the first 4 tires, and 15K miles for the second pair. In September 2011, at 60K miles, I purchased two more MXV4 S8 tires to replace the old MXV4 S8 tires which lasted 24K miles. As of September 2012, I'm now at 70,700 miles and the tires I purchased in 2009 and 2011 are both at around 4-5/32" of an inch. So the Primacy MXV4 has lasted 34K miles and they're getting close to replacement, and the Energy MXV4 has lasted 10K miles and they too are getting close to replacement. The Primacy MXV4 has a 60K mile warranty and the Energy MXV4 has a 50K mile warranty. I think it's fair to say that these extremely pricey tires ($210 per tire!) have not lived up to their warranty claims or anywhere near their designated numbers, especially for the Energy MXV4 tires.
These aren't racing slicks or anything of the sort, just regular luxury touring tires. I've spent a small fortune replacing these garbage tires several times now and I want compensation for this. Michelin refused to help for both the pickup truck and the car! I spent many hours on the phone with Michelin because Michelin wouldn't let me submit my rotation information or the tire's tread depth info directly to them but instead needed me to spend time contacting each installer and have them call Michelin directly. I could get a ** affidavit from the installer and fax it to them and they still wouldn't take it. So after I got all the tire installers and rotators to give them the tire information, Michelin still refused to give me any compensation and basically wanted me to pound sand. The way Michelin handles warranty claims is so abominable. I'm not surprised there are so many negative reports on their company on this site.
I don't understand how a large company like Michelin can't make a decently lasting tire and give acceptable warranty compensation while a company like Hankook has a comparatively hassle-free warranty. While I've not had any warranty claims with Hankook about their tires, I was informed that taking pictures of tread depth measurements and emailing them would be sufficient for warranty compensation, but not so with Michelin! I hate you and all of your employees, Michelin! You make an overpriced garbage product and you know it which is why you won't stand by your product!
Reviewed Sept. 5, 2012
I have a set of Exalto AS tires where one failed at 19K miles. I feel that these tires should be deemed unsafe and recalled for analysis. I have also attached two images: Image 1, showing the tread wear on the front driver’s tire; and Image 2, showing the tread wear on the driver’s rear which is the bad tire. This shows that they were rotated.
I bought a set of Michelin Pilot Exalto's 205/55R/16's from Costco.com and shipped and installed at Store #330 on January 29, 2011. At the time, my mileage was 44,186. At 50,251 and at 56,534, I rotated the tires according to the cross rotation specifications. Now at 63,562, there is middle wear - what appears to be a broken band in the middle of the rear tire. I decided to return to store #330 to explain the problem and that the tire wore out at 19,376 miles under the 40,000 manufactures warranty. They checked the tire and explained that the tires were not rotated to specifications. I explained to them that I did rotate the tires at 50,251 and 56,534 when I replaced the oil. They stated, "There are no signs of rotation." I was outraged that someone who probably is not qualified to make that statement said that to me. I decided to leave the store and contact your warranty department directly.
After contacting your customer service department on September 4, 2012, I was redirected to your warranty department who stated that I need to take the car to a Michelin Inspection Station. The four stations that I went to in the vicinity of 25404 were Sears Roebuck (out of business), Duncan Brothers (will not do outside warranties), Rogers Tire (closed), and Browns Tire (stressed that it would be a three-month turnaround time). After wasting fuel, I was frustrated at the outcome; I decided to call your warranty department back at 866-866-6605 and was surprised to see that my number was blocked on your system. I blocked my number (*67) and was allowed to get through. I was directed to warranty and was put on hold when the call was then disconnected.
At this point, I am speechless. I figure it is pointless to get a safe & quality tire replacement from your company that claims it to be under warranty. With outdated inspection stations in your databases, blocking of phone numbers, and phone disconnects, I am at my wit’s end. I have decided to give Michelin the worst reviews and report this issue to the BBB and Consumer Reports (Affairs). I have already decided to go to a small local tire distributor tomorrow to get a non-Michelin tire where I know my family will be safe. I have also considered sending the tire to the NTSB for analysis to see if there is a need for a recall. I want to stress that the people who helped me on the phone and understood my frustration were very helpful in trying to resolve my problem. I feel that your company's warranty department workflows and business practices need re-evaluated before there is an issue that could jeopardize your sales.
Reviewed Aug. 15, 2012
I had a blowout on the freeway and replaced my tire with my spare tire that was new. It's a Michelin tire. I went about a mile and the tire blew out on me and damaged my truck. Now my truck is dented and needs to be repaired. I'm very mad. Because of this tire, I shouldn't have to repair my truck. I depended on this new Michelin tire and now I have to spend lots of money on my repairs. I have pictures of the damage and tire. My phone number is **.
Reviewed Aug. 15, 2012
In June and July of 2012, my wife and I toured all across the USA in her new Chrysler 200 convertible. When we purchased the car, we requested Michelin tires and they installed HydroEdge Tires. We have had them on our cars before and found them to be very good in the rain. She had driven the car 16,000 miles and tire wear was normal. We then went on our tour, as most people know June and July in the US was in the 100F temps. We drove in 104F, sometimes 109F 6 or more hours a day. These tires do not like high temperatures. They got bumpy, noisy and we couldn’t keep them in balance. These tires were down to the wires in 32,000 miles. They are supposed to last 90,000 miles. Michelin will not back the wear out warranty. They are great for city driving but they will not last a long trip.
Reviewed July 31, 2012
About 2 years ago, I bought a 2007 Toyota Solara. When I bought it, I had a 4-wheel alignment done before I purchased the used vehicle. The 2 rear tires were fairly worn so I went to Discount Tire to buy a couple. They said those models were no longer being manufactured so they put on a couple of the new model MXV4’s on the rear. I took the car out and came back the next day saying there was a problem with the handling. They did not understand the problem but wanted to keep me happy and ordered the same model as I had on originally.
Another store had 2 in stock. They put those on a few days later and they performed the same as the MXV4’s. Basically, it feels like you are driving on marbles or as if you are fighting a strong side wind, really squirrely feeling. The guy at Discount said maybe it's because we are trying to pair them up with older tires. I said okay, let's put 4 new ones on then. They put on 4 new MXV4’s. The handling was even worse with 4 of them on. They said they usually put Michelins on when there is a car that handles poorly and it solves any handling problems. I was understanding but still needed some action. They asked what I would like to do. Let's try some comparable BF Goodrich tires. I took those out (don't know what model number), they handled poorly as well but rode rougher and were noisier. I said let's put the new MXV4’s back on if that is the best you can do.
I drove the car for the last year with these poor handling tires on thinking it must be something to do with the car, even though I knew there was nothing wrong with the handling before I replaced any tires. I even gave the guys in the shop an extra $40 for their trouble. So, until my 83-year-old father-in-law had a set of MXV4’s installed on his 2010 Toyota Prius, I just had to drive cautiously and try to be satisfied. The first day he drove his Prius he noticed the exact same poor handling. He said that is an uncomfortable feeling tire. When contacting Michelin, they didn't even read through my entire letter (much shorter than this one). They responded by saying it must be the car or air pressure or something to take the fault away from their own responsibility.
Now that I am seeing others voicing complaints and seeing my poor father-in-law feeling unsafe on these tires, I know there is a major problem. I do not plan on being a statistic like so many Firestone/Ford Explorer owners had the misfortune of becoming a few years ago. It's too bad when companies get so big they only listen by going through a large class-action lawsuit. I guess that may be the next step. I know that my father-in-law and I are not the only ones with the problem. If you have a set of these MXV4’s and notice a swaying effect when turning the steering wheel back and forth slightly on the highway, don't be afraid to speak up against the Michelin Man. If you have never tried that, be careful because it's a handful.
Reviewed July 26, 2012
I bought 4 tires at Ford Place. I was supposed to get a $50.00 rebate. It's turned in by Ford. I meet all the criteria and bought between 2/1/12 -3/31/12. Four Michelin tires were bought on 2/20/12. Now, it is being denied by Michelin. What I understand is that Ford Place has a lot of unhappy people also.
Reviewed July 9, 2012
I have 2 Michelin tires on my car which are a little over a year old, about 20,000 miles on them. Driving the other day, the tread separated from one of the tires, creating a large bubble which made the car almost not drivable and requiring an immediate change of the tire. Then, 4 days later, the exact same thing happened on the 2nd tire - tread separated and tire had to be replaced immediately so that I could make it home. I contacted Michelin and was originally told that because I had replaced the tires with a different brand, that "nothing could be done". No compensation, no credit for new tires in the future, nothing. A different brand was only used due to the fact that I was stranded and the tire stores didn't have Michelin on hand at the time.
After several further attempts by different customer service reps at denying the claim, I was finally transferred to a supervisor who had to speak to his supervisor, and they offered me a credit for 2 new tires when the time comes to purchase them. However, I don't need 2 more tires. I've already been forced to replace them - what I want is to be compensated. I asked for written proof of the arrangement and again got the runaround - the supervisor said that "wasn't something he could do", but that if I sent a message on their website that something perhaps could be arranged.
This is horrible customer service, borderline fraudulent handling of a obviously legitimate warranty claim. This is a public safety issue if two tires almost explode a few days from one another. They shouldn't be worried about weaseling out of paying one claim. They should be concerned about a recall. Rest assured I'll never go anywhere near Michelin tires ever again.
Reviewed July 8, 2012
I purchased a 2010 Honda Accord EX-L sedan on June 15th and was driving home on the I-95 from the airport. The tire blew out. It's shredded all the way around on the outside and they are fairly new tires. I could have been damaged. I want all four tires changed. I don't even own the car for a month. Today is the 7th of July. I'm waiting to see what the Honda dealer is going to do.
Reviewed June 13, 2012
My tires have 34,030 miles on them, and I found out today that the two rear tires are completely bald at the center of the tire and two front tires are still good for the next 3 years. The two rear tires will have to be replaced. I bought the 4 Michelin tires P235/50/R17 MXV4. I have a 2000 Mercedes S430. All tires were purchased new. These tires were on the car since 09/2009, when I purchased it. I was quoted a price for four new Michelin tires of $879.51. They're 60k-mile tires, but I was told that they would not last that many miles.
I am very unhappy about this and very disappointed in Michelin tires. A response will be greatly appreciated. I contacted Michelin (under report # **). They refused any warranty and they were rude and unprofessional. I have 4 cars and I put on all cars, Michelin from Sears and Costco. The employee I was talking to was very unprofessional, and shouldn't be working for any company. She had no clue about tires. I never will buy/use Michelin again and also tell all of my friends not to use this product again.
Reviewed May 21, 2012
My tires have 34,132 miles on them, and I found out today that the rubber is coming out of the center of all four and will have to be replaced. They are Michelin 215/50 R 17---MXM4. I have a 2007 Honda Accord EXL V6, which was purchased new. These tires were on the car when I purchased it. I was quoted a price for four new Michelin tires of $979.51. They're 55K-mile tires, but I was told that they would not last that many miles. I am very unhappy about this and very disappointed in Michelin tires. A response will be greatly appreciated.
Reviewed May 19, 2012
I purchased four new Michelin Destiny 215/65R-16 98T BSW tires on 02/26/08 for my 2004 Dodge Grand Caravan SXT. These tires have a mileage warranty of 80,000. At the time, my vehicle had 45,162 miles on it. Recently, I had my struts replaced and the mechanic told me that my tire sidewalls were cracking and that he had seen several other vehicles with cracking Michelin tires. A few weeks later, I went to get in my car and realized I had a flat tire. A friend inflated the tire for me and I drove straight to Discount Tire, where they were originally purchased, to have the tire repaired. The rep at Discount Tire told me that my tires had sidewall cracks and were unsafe to drive on. He said that there could be a blowout at any time of any of the tires.
I was worried about driving the car so I had four new Michelin Defender 215/65R16 BSW tires installed at 88,256 miles. That means I only got 43,094 miles out of the Destiny tires. Does this mean I can only expect 45,000 miles of use from my new 90,000 mile tires? A few weeks after my purchase, I heard about the recall of Michelin truck and bus tires due to the same cracking problem. I then started to research reviews of other Michelin auto tire purchasers and found they are complaining about the same problem. If I had researched this before I replaced my tires, I would have considered purchasing a brand other than Michelin.
Reviewed May 7, 2012
My tire got flat so I took the tire to get checked since I had purchased new tires on December 28, 2009. I felt that I would never have trouble for a while but when the tire was checked out by a tire repairman, he said, "Hey lady, when did you get a flat?" I told them no, these were new tires and that I had never had a flat. He said, "You were sold a used tire instead of a new tire because this tire has a patch on the inside." So I called the place that I had purchased the tires since I had paid over $1,000. I was told by the service department that there was no guarantee on the tire but I said, "Hey, I paid for new tire, not patched tire." He said sorry, there is nothing I can do since I had not bought the guarantee.
So I am so dissatisfied for I had no idea that a new tire comes with a patch on the inside. I had the tire repaired by replacing the patch that was on the original new tire and I have not had a flat since that day. So I am curious, do new tires come with patches on the inside when they are sold to the public? If so, they are the worst tires I have ever owned. Here, I thought a new tire is a new tire. I did that expense since my husband has heart problems and I don't know how to change tires on a truck so I trusted the A.C. Collins Ford service department on the sale of four new tires. I am disappointed with A.C. Collins here in Pasadena, Texas and with Michelin Tires. Also, when the road is wet, the tires don't hold to the grip on the road. They slide.
I am pissed off with all that had to do with the tire: A.C. Collins Ford service department (Pasadena, Texas) for selling me the new tires with the patch and putting your company as a bad influence on your tires; and Michelin tires for not complying with their word that they are safe tires which they are not. I have had cheaper tires on my other vehicle which hold a lot better than y'all.
Reviewed May 4, 2012
I also have 3 other vehicles with the older style Michelin tires on them and none of these vehicles handle poorly like the new formulation tires that were installed on my 1995 Honda Accord EX! My other vehicles are a 2001 Nissan Altima, 1995 Nissan Sentra and 1986 Dodge Ram 50 Pickup. I have been told by several different tire dealers that Michelin has made the sidewalls softer for a smoother ride and to act like shock absorbers!
I already have shock absorbers on my car. I don't need my tires to be shock absorbers also! These softer sidewalls are dangerous! I am constantly correcting the drive path of the car now every time the sidewalls shift from side to side. I also contacted a person at Michelin's R&D facility and he wouldn't admit to the sidewalls being softer but he eluded to it without getting himself in hot water!
Reviewed April 27, 2012
I have been a diehard Michelin owner for over 30 years and loved every set I have owned until now! I replaced the Michelin Energy XSEs on my 1995 Honda Accord EX with the new Primacy MXV4 tires. In the first 5 miles of driving, I said to myself, “Wow! These sidewalls are really soft!” It now feels like I am driving down the road on 20 lbs. of air pressure in the tires the way these tires perform now. The car used to handle awesome and now it handles like **! It is constantly moving from side to side as the sidewalls flex from road imperfections. We also checked the alignment and it is still perfect. Then they did replace the Primacy tires with the Pilot Exalto tires with no improvement in handling! Both these sets of tires feel very dangerous to drive with! I was driving down the freeway at 65 mph and had to swerve to miss a hubcap lying in the road and as the tires flexed in the sidewall, it felt like the whole car was ready to come sideways on me. If I had been on wet pavement, I am sure I would have caused a major accident because of this poor handling ability of the new tire construction Michelin has developed!
I was told by a couple of astute tire dealers that Michelin has redesigned their sidewall construction to have more of a shock absorber effect on the ride to be smoother. I have shock absorbers on my car and I don't need my tires to act like shock absorbers. And since that is probably the case, that means the sidewalls are softer, as I have noticed, and that will cause them to flex more and have dangerous handling issues! I have been trying to resolve this well before my 30-day satisfaction period has ended and all they tell me now is that: "You probably won't be satisfied with anything we put on your car and we will only pay 50% of your new tire costs.” This is totally unacceptable! That will mean that I will have about $1000 in a new set of tires for my Honda!
These tires are terrible and dangerous! I will never buy another set of Michelin tires since they have gone this far down in their quality, workmanship and performance! They told me that everyone else loves these new tires. I can't believe that I am the only one who has noticed this issue in performance with this new tire design! I am very unhappy and very disgusted with these new tires!
Reviewed April 26, 2012
I had Toyo tires on my 1990 Toronado Trofeo until last year when I replaced them with Michelin X Radials. I've been a fan of Michelin tires for a long time, and run Pilot Roads on my motorcycle. I changed from the Toyos because of their age on the vehicle. They still had 3/5ths of their tread, but had been on the car for over five years. Still, they handled great with no road noise.
Since then, the two X Radials on the drive wheels wore out in the first 8,000 miles. I don't put a lot of miles on this car, so that was about a year's wear. Costco informed me that these tires were no longer available in my size, so they upsold me to Defenders. The Defenders were impossibly loud! Just unbelievable. So now they've upsold me again to Pretensas or something. Had I read this thread before today, I wouldn't have Michelins on my car now. Too bad Michelin decided to ruin their brand.
Reviewed April 22, 2012
I bought a 2010 F150 truck a year and a half ago. The Michelin tires are cracked in between the treads. The truck does not even have 24,000 km. This is the first time I have ever had Michelin tires on a vehicle - and the last. The Ford dealership will replace them with the same tires at a cost of $100 each. What a rip off.
Reviewed April 17, 2012
This is the second replacement set of Michelin LTX 235 75R 16 E tires. The first set of 4 lasted one year and 9,000 miles.These tires were mounted by Discount Tire with the lettering facing inside. When checking the spare (which was never put in service), I noticed major cracking in the lettering side of the tire but the non-lettered side was smooth. When I checked the lettering side (which never faced the sun), I also noticed cracking. I returned to Discount Tire and they called Michelin and they replaced all 5 tires free of charge. I've just inspected these tires (2.5 years old, 15,000 miles) and they are all cracking. I intend to have these tires replaced with anything but Michelin tires. These tires should be recalled and are causing accidents. Where is the NTA on this?
I will never buy Michelin tires again. Very shortsighted business strategy, Michelin.
Reviewed April 13, 2012
I purchased a 2007 Winnebago in November 2007 with 19,000 miles. The vehicle now has 25,000 miles and dealer says all tires should be replaced due to cracking on the sidewalls. These tires are always covered when not in use and the sidewalls were treated with 303. Michelin will not do anything to help. In researching on the internet, I found that this is a very common occurrence and Michelin does not respond. Someone should go after this firm before people are killed or injured. I have used Michelin tire satisfactorily for many years on my cars.
Reviewed April 3, 2012
Four out of the four original equipment Michelin, 215/60R16 MX4V, have now blown out their sidewalls, which looks like a square flap approx 3"X3" hinged at one edge, sort of like a trap-door. The first went at around 11,618 miles in February 2012, the second and third were in March, with around 11,919 and 12,435 miles on them and the fourth blew out today, 4/2/12, with 12,535 miles on it.
The treads all looked great, but the sidewalls seemed to rip out from the inside. The car is a new 2011 Camry, and is driven only locally, never leaving South Florida. I bought their best Platinum Warranty Plan from the dealer, with the new car, and boy was I glad I did. Having to put the donut spare on along the side of the road is no fun, but Toyota of Hollywood (FL) has given me three free replacements so far. I have to take it back to the dealer again tomorrow to see what they will do.
They keep replacing the Michelins with newer Michelins of the same exact type, but now, I don't have much confidence that these will go much over 12,000 miles either. The next time could be on a busy highway, causing an accident. Luckily, these four incidents were all in residential areas, causing no other problems. The dealer has been great, but the Michelin tires have been very disappointing and a big problem. Next time, I'm getting Goodyears!
Reviewed March 31, 2012
I purchased a used Ford van that just had a new set of Michelin tires installed as part of the sale. After 3 years, when I was prepping for a long trip, I noticed dry rot. I went to Costco for new tires. The rep told me the existing tires could not be warrantied and the replacement Michelins would be covered for 6 years against any problems, including dry rot.
I purchased 4 Michelin tires for my Ford E-150 van in late 2009. Now, in early 2012, I noticed dry-checking and took them back to Costco where they have been serviced almost every month. They informed me that they were no longer safe to use as they were so badly dry rotted. Mind you, these tires are 2.5 years old with 17,000 miles on them. Costco informed me that Michelin has no warranty for this and I need to spend yet another $700.00 for tires. This vehicle sees light duty use, never overloaded, nor abused. This is totally unacceptable. I have been a Michelin user for forty years. After this, I will seek out a competitor and will I not recommend them to anyone.
Reviewed March 13, 2012
When I bought a used mini motor home (equipped with seven-year old Firestone with no cracking of the sidewalls), I decided to get good tires and replaced all seven with Michelin LTX M/S tires at great expense. Within a few years, the sidewalls had severe cracking (common problem with Michelin) and got two replaced at half price as a courtesy. I am on SS and can't afford to replace them all at once. Thirty days later, I was informed that Michelin would no longer replace the defective tires. Less than two years later, the new Michelin are cracking. The Michelin warranty claims no adjustment on problems caused by exposure to excessive moisture, heat, cold or sunlight and does not cover bubbles, knots or separation on the sidewall. I have filed repeated complaints with NHTSA and got no help. I will not have Michelin tires again. Ask any truck driver.
Reviewed March 3, 2012
The tire blew up on the highway. The dealership called Michelin and it was under warranty I went to the first Michelin dealer to get the replacement. They did not have it, they sent me to another town. This vendor called Michelin said they would only cover 55. I called Michelin myself outside in the parking lot and Michelin said they will call the dealer and call me back. They did not call me back. When I tried calling the rep right back, the office was closed. I am so angry I even cried. I have been doing this running around since ten this morning, it's now 5 o' clock. I am going back home with a donut. This is what you call warranty.
Reviewed Feb. 5, 2012
Below are brief points based on a timeline of events. I had purchased 2 brand new Michelin tubeless tires, which I had been using on my Toyota Innova since then (Chennai). The 2 new tires had been used for less than a year (approximately 10000 km). When scaling of the tire edges had been noticed on both the tires, I had immediately taken it to the tire dealer, who then informed the Michelin Advisor about the defect. The Michelin Advisor, after taking a look at the tires, informed me that it is normal for the Michelin Tires to show such scaling due to the Indian road conditions and the composition it is made of. Scaling might happen in Toyota Innova cars since the front of the car is very heavy. The Michelin Advisor also advised that the scaling is not at all a matter of concern and he asked me to continue to use and observe the tires for a period of 2 more months.
In January 2012, I had a flat tire and took the tire to the same dealer (from whom I had purchased the tires) for repair. On close observation it had been noticed that it is punctured in 3 or 4 places where the scaling had been earlier observed. Also, since I could get repeated punctures in all places where scaling had been observed which runs all around the tire, as advised by the dealer, I had to put a tube inside the tubeless Michelin tire to keep it running.
My comments: I am currently being forced to use new Michelin tubeless tires by putting tube since I had no other choice but to keep the tire running. This makes the Michelin Tires only at par with any other locally available cheap tires that runs on tubes. Had I known earlier, as advised by the Michelin Advisor that it is normal for such scaling to happen to Michelin tires on Indian road conditions on Toyota Innova cars, I would have kept my options open while deciding which tires to purchase for my car. I would also be vociferous on my recommendations to my friends. I am sorry to state that I am grossly displeased with Michelin’s attitude towards a customer such as myself for providing me with a defective product. This is followed up by immature responses given to me by the Michelin Advisor when the defect had been raised up.
Highlights: I have used these tires only on normal Indian city roads and had never used them off-road or on un-tarred roads. The dealer found it too strange and hence requested the Michelin Advisor to come and have a look at it. The Michelin Advisor also stated that this happens very rarely and he has just seen one case like this before. Thinking of the above, do I consider these as defective tires or that I made a wrong choice by choosing this brand for my car on Indian roads?
Reviewed Feb. 2, 2012
The 2007 Lincoln MKZ belonging to Mom who is 78 years old has 19,000 miles on it. Mom asked to check tires as they were all four constantly losing air pressure after one went completely flat. I found all four have serious dry rot (Michelin P225/50r-17 Radial XSE M&S). I won't drive this car with tires in this bad condition. I have 10-year-old Firestones on my truck that look like new. Five-year-old Michelins with less than 20k that are dry-rotted beyond drivable is ridiculous.
Reviewed Nov. 25, 2011
I purchased a new 2006 Toyota Highlander. With the purchase came a Michelin light truck, and tire warranty, good for six years. I have written Michelin about this and they replied that my warranty is no longer available, since the mileage in the vehicle is over 54,000. The warranty said six years. Michelin recommended me to Sears located at ** Chicago IL 60636 (phone number is 773-918-4295). They said I had five dry rotted tires, and Michelin is only going to pay 60%. I am disappointed about the warranty. I am retired by the way.
Reviewed Oct. 31, 2011
We purchased out 2010 Mercury Milan in fall of 2010, AWD is the reason. We needed a new car so I chose the Ford Product. On 10-02-11, we were traveling on a wet road and the car began swerving back and forth. I drove to Columbus on dry pavement but on the way back to PA the road was wet and the swerving began again. I could drive 50 mph safely. I thought it was driver error due to the difference in AWD vehicle. So on 10-15-11, returning to PA from OH on I-80 while traveling in the middle lane of a three lane divided hi-way, I hit wet pavement all of a sudden. The car traveled across the right lane onto the beam and almost hit the guard rail! Luckily no traffic near me, so I avoided a collision. I was quite shaken. Traveling the speed limit of 70mph was impossible on the wet pavement. 50mph I could travel safely with only the rear of the car sliding somewhat when hitting a bump.
I called the Ford dealer owned by the same person that owned the Mercury Dealer where we purchased the car and had initial maintenance required by Ford/Mercury. The service rep at Northland Ford in Zelienople called me with there are four bald tires, worn side to side and he can sell me tires for $800 or $600 with less than 14,000 miles on the factory installed tires. I contacted Ford dealer and they said they had not heard from Ford. I contacted Ford and Matthew took the info, contacted someone at the dealership that determined it was not under warranty since I had gone over the recommended mileage for maintenance. The initial maintenance was done at the Mercury dealer.
I did not look at the sticker when the next maintenance was due because of family situations. Still tires worn side to side with less than 14,000 miles is manufacture; alignment is good because of the wear noted. It is Michelin tire that is defect product! They are junk! Don't buy them! I was truck driver, know issues due to training. Everyone I spoke to trying to buy new tires are appalled that the tires are worn with this amount of mileage sided with me that this is defect in tires. Ford says improper maintenance! Will not by Michelin especially since I have seen recall 2006-2008 installed tires problems. Certainly will not have that dealer install new tires for any amount. Filed complaint with BBB in SE MI about Ford. Will file complaint about Dealership after I speak to manager of dealership too. Thoroughly disgusted with Ford and Michelin. Buy Cooper tires!
Reviewed Sept. 30, 2011
In June 20, 2011, I purchased four tires from Tire Hut in Fort Lauderdale, Florida because I was enticed by a $70 rebate. I received a Citibank Debit MasterCard by mail for $70. Yesterday, I tried to use it at the cleaners but I was denied. Today, September 30, 2011, I tried to use it at the backers but I was also denied. I called the 800 number for Citibank but I could not get live help.
I registered online but the card indicated a $0 balance. I called Citibank again and an automated transaction line indicated multiple charges totaling $70. I called Michelin North American Headquarters and Sherry insisted I have to handle the issue with Citibank. I told her that I bought the tires from Michelin based on the promise of a $70 rebate. She said that if there was no balance, there was nothing she could do about it. Firmly, I indicated that Michelin is responsible for fulfilling the terms of their offer of a $70 rebate and if Citibank is issuing a card with a $0 balance, then Michelin is doing business with the wrong company.
After more than 20 years of doing business with Michelin, I am beginning to think if I am doing business with the wrong company. I do expect Michelin to correct this error for me. Please advise me on how to proceed. Thanks.
Reviewed Sept. 26, 2011
I purchased 4 new 90,000 Michelin tires for my Volvo S60 in December, 2009 from Sears. At that time, they also aligned my car. About 8 weeks ago, I noticed one of my tires was starting to make a thump. It worsened over the following weeks, and about 4 weeks ago, I took it in and had them rotate and balance the tires. There was no change in the thump.
My car is regularly serviced by the Volvo dealership. They performed my 82,000 checkup with no mention of anything wrong. I told them about the tire and that I was going back to Sears. I went back to Sears two weeks ago and they said that all my struts/shocks needed to be replaced and that the car was out of alignment. In a stupid moment, I agreed to let them replace the struts/shocks.
I picked my car up after they closed that evening and it made a "broken" noise and the tire was still thumping. I took it back and they said they'd forgotten a bolt! They fixed that and I drove home. The car now squeaked like old bed springs and the tire was still thumping! I took it back and they said I needed a new tire! They said it was caused by a broken strut. The dealership disagrees.
I plan to file an action in Clay County small claims court. The manager indicated Darrin ** was District Manager; however, I'm struggling to find a phone number for him. Avoid Sears Automotive at Antioch Shopping Center in Kansas City Missouri at all costs.
Reviewed Sept. 23, 2011
On the 10th of Oct 2008, I purchased four Michelin Symmetry tires (205/65/15) from Schlossman's Honda in Milwaukee, Wisconsin. Mileage on my car was 71896 miles. It cost me $667.36. On the 19th of April 2011 at 99365 miles, with 6/32 remaining tire tread, I was informed by Ron **(Service Director Desert Honda Las Vegas) that my tires needed to be replaced because of dry rot. I do not have the car out in any extreme weather and I really expected more from Michelin. Ron documented this dry rot with pictures as he could not explain to me why this happened. I have used your tires on my Mercedes since 1972 in Germany and I have always liked the road control.
Reviewed Sept. 12, 2011
I have a 1997 Dodge Ram 1500 pickup with Michelin 265/70/R16 Tires. One morning, I went out to find the left rear flat; these tires have less than 5K miles on them, the truck is an infrequent driver. I dismounted the tire, reinflated and was amazed to see the sidewall bulging and spewing air as fast as I could pump it in. The rubber was soft and dough. Inspection of the other tire revealed one bulge and multiple suspicious cracks associated with dry rot.
Reviewed Sept. 10, 2011
This is a follow-up on the August 28 report on the F-350 Ford from Consumer Affairs. I called Michelin directly and they were very informative. They explained the situation, set up the account, gave the number for Sears (the local Michelin dealer) to call and negotiate a settlement. When I went back to Sears, there was no problem this time and they were very cooperative. They gave me 45% on old tires and they ordered my choice of tire. I have to pay the labor to have it replaced but I am satisfied as I pull heavy equipment and I need to know that good tires are under me at highway speeds.
Reviewed Sept. 2, 2011
I purchased four brand new tires 5/29/09 for my Mazda 6. Over the past 6 months, I noticed my tires would require me to put air in more frequently than my previous set of Michelin tires that came with the car when I purchased it brand new. Recently, I noticed small cracks in on the sidewall of the tires. I took the car in to the shop to be looked at. I was told that my tires were dry rotting.
I have only put 27,041 miles on the car since the new tires over the past 27 months (only 1,000 miles a month). I was told that Michelin's warranty under a manufacturer's defect prorates the remaining tread on the tire which can be placed towards new tires. After the prorated discount was applied, my part of the bill was $428.18. Since when should a consumer be responsible for a manufacturer's defect? I feel like I paid more money for better quality tires in 2009 and I thought they should have lasted longer than they did. If I didn't want good tires, I would've paid for cheaper ones and expected to replace them after 27,000 miles.
Reviewed Aug. 22, 2011
On November 28th 2008, I have an f-350 Dually and today, August 21st 2011, I bought 6 LTX A/T 2. I have 25,000 miles on; tires have lots of tread remains but they have dry-rot over the entire tire. I purchased it in Montana but live in N.D. and I can't get any dealer of Michelin's to talk to me.
Sears looked at but would do nothing. I have numbers to contact Michelin directly so I will proceed from there.
Reviewed Aug. 16, 2011
My RV failed inspection because of dry rot in the Michelin tires at Triangle Auto & Truck Repair, 3511 NC Highway 55, Cary NC 27519-8371. These tires were manufactured in 2007. The tires all had at least 80% of their tread left. The spare tire still had the original sticker on it and had never been used. The tire with the original sticker had been kept as a spare under the vehicle. All the tires were showing very bad cracking from dry rot and very close to the seam with the rim. The inspector said that it was a common problem with the Michelin tires. The RV also has 3 Bridgestone tires from the same year (2007) and did not have any visual issues with dry rot.
When I sent a contacted support at Michelin, all I received is this: "We are sorry to hear you are having a sidewall cracking issue with your tires. Sidewall cracking is commonly related to ozone interaction with rubber. Depending on the severity of the cracking, it may only be a cosmetic issue that does not affect tire performance or safety. Although sidewall cracking is not covered under the limited warranty for your tires, we recommend you present the vehicle to an authorized Michelin RV Tire Professional for an inspection and have the dealer call us at the number below while you are there so we can fully diagnose the extent of the cracking. We appreciate your business and thank you for choosing Michelin.
"It is our goal to ensure that your issue has been resolved or your question answered to your satisfaction. If we can assist you further, please respond to this email or call us at 1-800-642-4354 (toll free) between 8:00AM and 4:30PM Eastern Time Monday through Friday."
Reviewed Aug. 11, 2011
My complaint is really with Michelin Tire Co. I purchased four tires 3-19-07 P23560T16 MNHYDREDGB 90,000 mile. I have not used 45,000 and I have plenty of tread.
Today I got my car inspected and my tires failed because of the cracks on the side wall of the tires, otherwise dry rot. Michelin should replace all four tires at no cost to me. I have brought Michelin tires for over 40 years and never had this problem. If they won't treat me fairly, I will never buy another tire from Michelin. I hope they solve this safety hazard problem. Thank you.
Reviewed Feb. 23, 2011
I purchased Michelin Tires LTX M/S2 P275/65R18 114T item ** at Merchant's Tire on 11/09/09. The tires, all 4 of them have dry rot on them in June of 2010. I had multiple surgeries so I didn’t even drive half the year. My mileage on these tires is only 10,442 miles. These are 70,000 mileage tires my mileage has nothing to do with dry rot. I paid $1,080.23 for these tires that all 4 are dry rot. This is totally unacceptable. I didn’t even drive for almost 6 months of the year because of my surgeries. I took this to merchants tire and they said they would call me back. I ended up having to call them. The guy said, “They will be in tomorrow, come back.” I had bought the warranty as well, which you still understand this has nothing to do with mileage.
I have a Toyota Tundra 4 door truck that I am just waiting for a total blowout from these tires and to be a fatal accident to happen. When I went to Merchants to get another set of tires they were going to charge me 469.47 almost half of the purchase price I had only used 10,000 on them I know these tires must have been sitting in a warehouse for some time for all 4 to dry rot I will be getting legal advice on this Michelin problem. I am on a fixed income and this is not mileage issue the only reason I bought these tires is for the mileage and to think they are dry rotting and could cause a fatal accident going down the highway ,this is a large heavy truck. I expect Michelin to honor their product and merchants to do their part as a customer I had just bought another set of tires for my wife’s car last month. I expect customer service from merchants. This is a serious issue that is caused by a faulty product nothing to do with mileage.
Dry rot on all four tires could cause a major fatality due to faulty tires sold by Merchant's Tire, Michelin Tire Company.
Reviewed Jan. 1, 2011
In November, we noticed a bulge on the side of one of my Michelin Hydroedge tires. It took until today (12/31/2010) for Costco to get a replacement in stock. (Costco offers a "road hazard" warranty, so I only had to pay a pro-rated cost for replacement (although even this was $70 plus tax).
During replacement, I noticed that two additional tires also had bulges. This seems "very suspicious" to me, pointing to manufacturing defect and not sidewall damage. The original tires from the dealer were Michelin (though another tire model) and never showed this kind of defect or damage. This leads me to believe this was a manufacturing defect or tire design issue, and not "damage".
Reviewed Nov. 7, 2010
I had cracking of the sidewalls on my Michelin HydroEdge tires, locally called "dry rot," after 45,000 miles. As the tires were guaranteed for tread life of 90,000, I felt that I hadn't gotten my full use of the tires, even though they were approximately 5 years old. I contacted Michelin's consumer care department and they recommended that I go into a local Michelin dealer to have an inspection of the tires and have them contact Michelin as to their findings. I went into a local dealer and after checking the tires, the manager contacted Michelin. They offered to give me 60% credit on the price of a new set of four tires.
Reviewed Nov. 1, 2010
In July of 2006.I purchased for 225/70R Michelin tires from Discount Tire on ** Blvd. in Ormond Beach, FL. 32174. This is a 65,000 mile tire. I routinely had tire rotations and alignment done. These tires were installed properly and balanced properly by Discount Tires at 42,000 miles. At 74,000 miles the tires (4) were almost down to the wear bars.
Reviewed Oct. 12, 2010
This is an update to my complaint of "Richard of Whiting, NJ September 28, 2010"
I received a follow-up letter from the Operations VP of the Michelin Promotional Fulfillment Center, expressing concern that I didn't have a pleasant experience with the Rebate Card, apologizing for the way things were handled and verifying that I did receive the money by check. This was unexpected and has changed my opinion of Michelin. I will purchase from them again.
Reviewed Oct. 6, 2010
I am writing in reference to my Michelin Tires. I have a 2008 Dodge Ram Big Horn SLT 2500 pick-up with Michelin. All four tires have cracking on sidewalls and lettering. I contacted Michelin and was told to take my truck to an authorized Michelin dealer. Today, I went to Discount Tires--and Kevin at Discount Tires confirmed with Michelin the damage to all four tires.
Krishna at Michelin then came back and agreed that they were defective and offered a 70% credit on new tires. This is a two-year old truck with only 17,010 miles on it. I keep this truck in a garage and as you can see by the mileage, it is driven very little. We asked to speak with a supervisor and were connected with Chris ** (who refused to provide his last name or contact phone number for safety reasons). We explained to Chris that the truck and tires are practically new with 17,010 miles and that the 70% they are offering was not acceptable. We also explained to Chris that we are aware of the issue Michelin has with cracking tires and wanted a 100% replacement for safety issues.
Chris refused so we asked to speak with his supervisor. We were informed that he doesn't have a supervisor or manager. Apparently, Chris is a spokesperson for Michelin but we found it odd that Chris doesn't have any contact information. We are expecting 100% replacement of our tires. This is clearly a safety issue--not Chris D's contact information! Further investigation has shown that Michelin is well aware of this problem. Do the right thing, replace the tires!
Reviewed Oct. 6, 2010
In 2008, we purchased 4 tires after a blow out on our tires that were needing replaced. 20 thousand miles and 1 yr and 3 months later, my car shimmies like it's on a dance floor. At 65 miles an hour, I hang on to the steering wheel for dear life! I took it back to the place I bought them and I was told it was the brakes. Yet, I had just had a $1,000 dollar brake job done from front end to back! I had every inspection any dealer could provide and everyone told me it was the tires except the tire place of course!
Today, I finally had enough and took it to Sears. They gave me a huge discount on new tires because they value their customers and sure enough no more shimmy in my vehicle! After numerous calls to Michelin to complain that the place we caught them wouldn't fix them, they refused to help us with our product because it was a private party Michelin tire. It had to be dealt with where we bought them! I am truly disappointed and I will never use their tires again! From now on, I will only put tires on my vehicle that a consumer will stand behind!
Reviewed Sept. 28, 2010
I purchased 4 Michelin Tires that included a rebate of $70. The ad said the monies would be in a debit card. I received the card and there were restrictions with the card that were not in the advertisement. The card could not be used to buy gas at a pump and you had to "go inside" to buy gas. I am in NJ. Someone pumps the gas for you and the transaction is done at the pump. I purchase my gas at Wawa or Quick Check, they don't have an "inside". I found out that the card would not even buy something at a local food store. The machine shouted out so everyone in the area could hear "Card Denied".
I could not get anyone to answer the phone (CitiBank) at the number on the card. I called Michelin the next day. After a discussion where the person didn't understand that "inside" doesn't exist everywhere in NJ and continued to say that I should go "inside", and that I refused to call Citi and wait one hour on the phone (her suggestion).
I asked for a corporate contact. The next day a person from their corporate customer service called. She couldn't understand that in NJ, we don't have insides in all gas stations either, same drill. In fact, she said that they were "proud" of the program but would not give me a name of the person responsible so that I could write a letter explaining the problems with the "program". I finally got a phone number from her that was direct into Citi. I talked to the person there and he explained why the card was declined at the pump (Why didn't Michelin do this an hour and a half ago?), but he could not explain why it was declined in the food store. I said I wanted the monies in a check. He agreed to send it out.
Reviewed Sept. 18, 2010
Within 18 months, my Hydroedge tire developed a large bulge on the sidewall. I called the dealer where they were purchased and they stated that Michelin turns down almost all these types of warranty claims. When I called Michelin, the customer service person said that they do turn down over 90% as someone hitting a curb or pothole. I find it hard to believe if you look at how many complaints there are on these tires for bulging sidewalls that they do not have a manufacturing problem. Blame it on the consumer and save your warranty money!
Reviewed Sept. 16, 2010
On Sept. 11, 2010 my brand new Michelin passenger rear tire blew out. I had just put 4 new Michelin LTX tires on my Rav 4 less than 1400 miles ago. I was towing the Rav 4 behind a 38-foot motorhome. The company I purchased the tires from insists I hit a road hazard. Funny that I should pass over, said hazard with 3 Rav tires that are all Michelin and 1 Michelin front tire on the Rav 4 and find the last tire in the line up blow out. I saw nothing on the road and to my knowledge ran over no obstacles. This is my 3rd motorhome and first time I've had such a problem. I am vigilant in tire pressure monitoring.
This day I had been driving only 4 hours when this happened and I had done a visual inspection, walking around to check for problems before taking to the road. All tires had been checked and aired up 2 days earlier. I did stop very quickly as a trucker waved me down when he saw the tire blow and as a result, did not have to replace the rim on the blown tire. There was damage to the body and electrical damage to the Rav 4, and an electrical surge through the motorhome as wiring was destroyed that blew out the running light controls at the turn signal assembly.
I had no brake lights, turn signals or emergency flashers on either vehicle and was more than 250 miles from home at the time. I hold that the side wall failed and no one has yet to show me where the "road hazard" actually hit the tire. I have taken it to two independent facilities and they can't see road hazard damage. So far repairs to the Rav 4 and the motorhome are over $1500. I am angry. No one wants to stand up and take responsibility for this failure. They say it is my fault.
Reviewed Sept. 4, 2010
In February 2008, I purchased four new Michelin tires for my 2005 Honda Civic at Sears. The vehicle at the time only had 33,002 miles and so I made the purchase with confidence that the tires would last until the 65,000 mile warranty was up. However, that is not the case because now all four of the tires are dry rotting after only 23,000 miles. So I went back to Sears and talked with the salesperson who said that they will only replace the tires at 50% the regular price.
I called the Michelin customer service number but the rep said that I would have to go back to Sears to get some new tires and that they are correct in only giving me a 50% adjustment. This seems to be very unfair because dry rotting of a tire is a manufacturer's defect problem and should have lead to a recall or something.
No physical damage has resulted yet.
Reviewed Aug. 11, 2010
I purchased my vehicle, new 5 years ago (with Michelin tires). Now, with 31,500 miles on the vehicle, there's plenty of tread left on the tires. However, the tires are splitting down the sides and separating in the seams (dry rot). The local dealer refused to make any monetary adjustment because I did not purchase the tires there. I could have been killed driving a vehicle with tires that are virtually self-destructing. So I had to purchase new tires before the time and tread wear that should call for replacement.
Reviewed Aug. 5, 2010
I bought a 2007 Ford Fusion (new) in February 2008. In July 2009, my tire developed a big bubble in it. I was told it couldn't be saved so I bought a new tire from Sears, totaling $262.93. On July 2, 2010, after a 125-mile trip out of town, I developed a flat tire. Michael's Tires showed me that the tire had a big bubble on it and it had to be replaced.
Again today while on a 189-mile out of town trip, I developed a flat tire and again was shown that I had 2 large bubbles on the tire and again I had to buy a new tire. The repairman said the tire was ready to blow. I had 2 grandchildren with me on the trip and had just dropped them off 30 miles from where I developed the flat tire. My tires are **. I have about 33,000 miles on my car and have spent almost a thousand dollars on new tires and risked my life because I was on the interstate out of town each of the three times I had tire problems. This time I kept the tire and took a picture of it. I have written to Michelin and they blew me off talking about having to take the tire to a Michelin dealer. The book says 6 years warranty against defects and if these tires are not defective, I don't know what they are. Three tire replacements in one year due to bubbles on them is not normal. That's a defective tire. I'll never buy Michelin again.
Reviewed Aug. 4, 2010
I purchased a new 2007 Honda Accord in the fall of 2007. Within six months of having the car, in the summer 2008, the driver side’s tire blew out. $200 expense to replace it. In the winter 2008, another tire blew out with a big slice on the side and the rim needed to be replaced at $400. I called Michelin customer service and raised holy hell, the car was less than one year old and I was replacing 2 tires. They agreed to pay one-half of the cost. Explaining to me this would be a one time offer.
To make the long story short, in the three years I have had this car, I have replaced all four tires exceeding the cost of $1,000. I refuse to replace it with Michelin tires. The tire experts explain these tires have extremely thin walls and therefore if you rub up against a curb, the wall of the tire is too thin to absorb the abrasion. If you hit a crack in the street, the tire is too thin to absorb the split in the road. My frustration really comes because this is the third automobile I have purchased with Michelin tires and have experienced the same problem repeatedly. Enroute to St. Louis, again I had a blow out. We as a community should bring this attention to sources at the government level, before someone gets killed from these inferior tires Michelin is peddling to the automakers. I called and complained to Honda. I see that 2010 continue to have Michelin tires. It would appear my complaint had no impact and it appears that they tell each of us the same reason for the blow out but is doing nothing to remedy the problem. Economical? This inferior tire collectively with the four cars I have had has cost me over $2,500.
Reviewed June 16, 2010
We bought our a car with about one year old Michelin HydroEdge tires on it. Within a short time, we had a flat which ruined one tire and we had to replace it. Cash out of pocket is at $200. A short time later, we were hit in the front and the impact ruined both front tires which the other guy's insurance replaced. Driving a short time later, we had a blowout on one of the new tires. I took it in for replacement and the dealer looked at the older two and informed me they were dry rotten although less than two years old at the time. The two front had "bad wear" even though I'd had the tires serviced and alignment checked in the months after purchasing them so I got to replace them again - $200 each.
The last straw was when, at another tire/alignment check, I was informed of a bulge in a side wall of one of the newest tires. Michelin customer service said that is usually caused by hitting a pothole or curb. I took the tire to a dealer who took it off the car and sent it in over three months ago for "inspection" and been driving on the spare. I finally phoned Michelin today. The dealer handled it totally wrong and I'm out. All Michelin can do is possibly reimburse me after I buy another Michelin, Uniroyal or BF Goodrich tire. However, I don't ever want another Michelin ever as long as I live. Also, they don't take into consideration that I paid to have all matching tires and that is impossible as they want to handle it. When I replace, it will not be Michelin or any of the other brands manufactured by that company. If they would offer a replacement tire, I'd accept one more HydroEdge. They would find and send it to us rather than me spending hours finding one this time.
This situation has cost us a lot of money replacing tires that, with the stated warranty, we shouldn't have had to put out, not to mention all the hours trying to find the replacements at times they were out of production and waiting for hours at a time for the changes to be made once the tires were found. I'm grateful that we were never injured from the malfunctions of the bad tires.
Reviewed June 6, 2010
I purchased a set of Michelin Pilot Sport 2 tires for my 2008 Audi Q-7 at a cost of $500 per tire (20 inch wheels). These were replacement tires for my SUV that had approximately 23000 miles on the tires that were on the car at purchase which were Goodyear. At 13,000 miles the Michelin PS2 tire tread was completely worn and the tires were bald on the front, despite the fact that they were rotated, balanced and aligned every 5000 miles instead of the 7500 Michelin recommends. The tires were wearing so fast that I did not realize the front tires had gone bald (they worn on the inside so that with a visual inspection it was hard to detect). I had a blow out on the left front at 80 MPH and had to replace all four tires. I was fortunate that I was not in an accident and hurt. Michelin has no mileage warranty and I was stuck with replacing all four tires after only 7 months and 13000 miles. I have always purchased Michelin tires for my vehicle and have never experienced this type of performance issues. I have photos of the tires and all of my service records.
Reviewed May 12, 2010
I purchased Michelin tires for my BMW X-5 on October 2009. My tires are completely messed. I mean it exploded on the turnpike today. I paid $200 per tire, a total amount of $800. I think it's ridiculous that my tires would fail in such way. I thought I was buying quality tires but instead I ended up with a rotten tire. When I went back to the place where I purchased them, they said that they couldn't do anything for me. I will go buy me two new tires. Needless to say, that my BMW will never use Michelin again!
Reviewed May 6, 2010
I bought 4 new Michelin truck tires 4/21/09. Had a bad tire immediately and replaced it 5/16/09. Now another bad tire and only 7,860 miles on them. I have kept the vehicle and tire maintenance recommendations. This second tire failure occurred just as the 100% warranty ran out. The type tire is not made any longer so having to have one shipped from Kansas. I am questioning the Quality Control processes on the manufacturing of Michelin tires. 2 bad tires out of 4 is just not acceptable quality.
This is costing me time off from work, labor costs, replacement costs, and restriction on mobility affecting my travel for work and possibly my safety.
Reviewed April 13, 2010
My Toyota Camry came equipped with Michelin Tires. I have only 24000 miles on it but the tires are failing due to "dry rot". These tires are downright dangerous! My wife has the same car as I have, and at 60 miles an hour on the freeway a tire "blew". Fortunately she was able to bring the car to a stop. She has only 14000 miles on her car! What's going on?
Reviewed April 5, 2010
I have owned 7 Mercedes, and I've been a Michelin customer for 35 years. I bought a 2008 Mercedes s550 brand-new that came with Continental tires that lasted 24,000 miles than both Michelins that lasted only 6000 miles on back through National tire, they replaced them for half the price, and it looks as if the new tires will also last only around 6000 miles. I previously owned a 2002 S class Mercedes and always got around 25 to 30k on my tires.
Reviewed March 20, 2010
We purchased a new 2006 Ford Explorer with 16" Michelin tires that were supposed to be with warranty to 65,000 miles. After 23,000 miles, we had to replace the tires. Neither Ford nor Michelin would honor the warranty. Now the SUV has 53,000 miles and the second set of Michelins are down to the safety band and again need replacing. The Auto shop we deal with will give us the tires at half price which is cold comfort since we should actually still be on the original set of tires and these are the only set of tires that will fit this vehicle. Over $1200 total in expenditures to purchase 2 sets of tires prematurely. 1 set at full price and one at half price.
Reviewed Feb. 22, 2010
We purchased 5 tires at Discount Tires with a 50k mile warranty on them. On 2-13-10, we had a flat tire and took the tire back to discount tires. They checked them and said that it could not be repaired and would have to get another from Michelin. It is now 2-22-10 and we called Discount Tires. They said that it was not in yet. I got the number for the office for Discount Tires and could not speak to anyone and left a message. I then called the number for Michelin and first spoke with customer service Felicia. I was told our tire was discontinued. I asked why. If Discount Tires ordered this tire, why it would not come up discontinued? She said that she did not know what line that they were ordering on so she had no idea what was coming up.
I told her if they ordered this tire with the LTX/at2 number, it would come up discontinued to anyone that puts in the number. I then asked to speak to a supervisor and she gave me Alex. Alex informed me that tire is starting production again and would be ready in about two to three weeks. We would be driving on a spare for over a month. I told him that he and this company better hope that I don't get into an accident with this spare on and hurt myself or someone else. I was told my only option was to get different tire which would not be the same as the other tires. Can you tell me how this problem can be taken care of?
Reviewed Feb. 10, 2010
I purchased the Michelin tires three months ago from two dealers--Mehta and Darshan Tires in Pune, India. One of the tires got a bulge on the right side. I showed it to the dealer, who in turn called the Michelin engineer. The engineer had some discussions with the dealer and they discussed something within themselves.
The engineer has inspected the tire and said that it's due to some impact and there is a bulge on the side wall. The mileage was only 3,000 km after I put the new tires. There is no mark on the alloy wheels of any impact. The engineer has refused to listen to my claim. The dealer has offered me a discounted tire so that he can sell one more bad tires. That too pressurizing me so that I would not complain to Michelin. The dealer said that my driving skills are bad, and that I am deliberately driving through potholes so that I can get hefty sum from Michelin. He is aware of so many people who come every week with this claim.
Weeks back, I sent a message at Michelin site as no support line was working. This is just after two days of Michelin engineer telling me that it's a pothole issue. Michelin folks least bothered to respond to me. I searched all the email address of Michelin folks across the globe even the CTO, VP, CFO, etc. and wrote to them about the Indian operations and no one is responding to me.
Within a couple of hours, a senior technician from Delhi, Mr. **, called me and told me that he wants to inspect my tire personally. He told me that he would come down to Pune within a week and will inspect the tire. Within another two hours, Mr. Rahul ** (head of sales) called me and said that he is really sorry for the service provided to me and also said that his staff is coming to Pune to inspect the tires.
Weeks back, Mr. ** came to Pune and asked me to drop the tire at one of the dealer's shops. I don't know what Mr. ** has inspected. I had never got a call from them about the result. Next day, I called Darshan Tires and they provided me the name of technician, Mr. **. I checked with him and he said that they were trying to reach me (surprisingly, I never got a call). I asked Mr. **'s number since he has left for Delhi. I talked to him and he said that he will mail the result. It has been more than a week and the report has not arrived.
Today, I called Mr. ** again and he said that the report has been sent for validation. I asked for Mr. **'s contact number, but he is unable to provide the same. Still struggling, some might think that it's a waste of time and money but I would like to break the nexus between these tire dealers and engineers and bad customer support.
Reviewed Feb. 5, 2010
I bought a set of truck tires for my 3/4 ton Ford truck from Sears at Oakwood Shopping Center. They were the T-rated Michelin tires that can be inflated to 80 lbs if needed. After less than 3 years of driving, one of the tires went flat on the way to the airport one morning, not a blow out but just a slow flattening. I managed to get back home with the truck but missed my flight.
Later that morning I had the truck towed to the Sears Auto store to fix the tire. It turned out that all four tires were dry-rotted. This was despite the fact that most of the tread was still on the tires. I had to replace all four tires at a cost of $900, about $100 more than the Michelin tires had cost me 2-1/2 years previously.
Needless to say I did not, nor will I ever replace any tires on any of my vehicles with Michelin products again. Sears did not offer any compensation for the premature failure of the four tires. I have driven pickups for 48 years and at times have gotten as much as 10 years of use from tires when I was working a lot and not driving that much. In every case but this one, I wore the tires out. They never failed because of dry rot; the tread just approached an unsafe level and I replaced them.
I am very disappointed in what I thought was a premium product and for which I paid a premium price, and I am not very happy that Sears didn't partially compensate me for premature failure of the tires. I think that they are partially at fault for carrying and selling Michelin tires, but Michelin is mostly at fault for manufacturing a very substandard product. There is no damage to the truck. Fortunately I was close enough to home and the tire deflated slowly so that I did not damage the rim while driving home. The very premature replacement of the tires after only 2 1/2 years of use probably cost me over $600 in lost mileage for a set of tires. But I did learn not ever to buy Michelin tires again, and I have been "spreading the word" to everyone I know. Don't buy Michelin!
Reviewed Jan. 22, 2010
I purchased set of 4 Michelin tires recommended for my Volkswagen Beetle. These are the second set of tires on the vehicle since purchased new; mileage on the vehicle is 63,000 presently. I have 13,000 miles of wear on the tires from the time of purchase. The tires are cracking all over; the sides of the tires face and backside and the treads of the tires are cracked all the way around. The vehicle is parked under a carport, so there is no exposure to the sun.
Reviewed Jan. 19, 2010
Six months ago, I purchased 4 new Michelin Tires. Now after 3000 miles, my back tires are completely worn out, the front tires have almost no wear. I am 61 years old & don't drive the car very much. The owner Mark tells me a different story each time I talk to him. The last story is the unusual wear of the back tires is the result of my home being on a hill! Now they want to sell me 4 more new tires, Being a senior, I feel I'm being taken advantage of. I can't afford new tires & I'm not very good at getting Cains to do the right thing. If you could please help, I'd very much appreciate it. Thanks
Reviewed Jan. 12, 2010
Our 2005 Honda Accord Hybrid came equipped with Michelin MXV4 Tires, size P215/60R16 94V. We purchased the car new and have had the car for less than four and a half years. The mileage at the time of the tire incident was 29,957. There was still plenty of tread on the tires and they were regularly rotated. What we didn't notice were the very fine lines of dry rot occurring along the rims of all of the tires.
My husband had just left the house for work and was driving about 30 mph when the front driver side tire literally peeled part. The tread started to come off and the entire sidewall was full of holes as it peeled away from the rim. He momentarily lost control of the car but was spared any serious injury because he was not traveling fast. In five more minutes, he would have been on the I-95 expressway going about 65 mph. If this had occurred then, he would have either been seriously injured or killed and others on the road may have been injured as well.
I spoke with Michelin customer service and they weren't very helpful. We did not replace the tires with Michelin tires and would never buy a Michelin tire again. I also filed a complaint with the National Highway Traffic Safety Administration (NHTSA). I was told that these tires were on their list. So why are they still being sold? Are they waiting for a certain number of people to die?
I will also be submitting photos of the tires to the NHTSA and we kept the shredded tire. I lost a day of work. We had to buy new tires about one year sooner than necessary, spending almost $700. Emotional stress, as neither of us are sleeping very well. It upsets me to know that I came very close to losing my husband due to Michelin and their faulty tires.
Reviewed Jan. 11, 2010
It's about the replacement of tire from Michelin. I had purchased a Honda City from M/s Ring Road Honda, New Delhi, India. on 30 September, 2009 and the registration No. is DL 4c nc 4397 and is still under 'guarantee'. On 25.12.09 while driving, one of the tires burst which was from Michelin. It is very surprising that within a period of less than 3 months, the new tire has gone away which clearly indicates that it has some manufacturing defect. The vehicle was taken to the Service Center of the Ring Road Honda, who have refused to replace the tire. It is requested that since the vehicle is still under guarantee and the tire had burst while driving, it should be replaced immediately. The ture burst on road and the car has only 2500 kms.
Reviewed Jan. 10, 2010
I had to replace my Michelin tires at 21759 miles and again at 33882. Because I trade in my vehicle before the tires wear out, I am out the money for these change outs. These tires had a warranty of 6 years/65000 miles. I have not had to buy new tires for wearing out. I am out over $500 because of the shoddy workmanship on these tires. The complaint went nowhere at Michelin.
Reviewed Dec. 30, 2009
I have bought a C 280 car 30th June 2009, current mileage 3300. Since purchase, there was a problem with all tires (constantly flat), followed by complete damage of right front tire after minor collision with a pebble (1st Dec. 09) that necessitated complete change of tire (insurance covered replacement). Now we discovered a defect in the right back tire, a "bump" was found. This tire was not changed. The sales support team said that this was "normal" and refused to consider it within the car guarantee. Michelin’s technical advisors, upon inspecting the tires at MB premises, said that they were "astonished" that the tires were on 19 and not 32 fill and reported the damage. The MB team is blaming me for the tire problems and refuse to include this within the guarantee. Feedback is appreciated because regardless whether this is a Michelin or MB problem, I'm paying that much to get a quality assured product.
I lost my New Year vacation. I've lost confidence in my Mercedes C280 car. I've lost confidence in all Michelin tires.
Reviewed Dec. 29, 2009
Defective/negligent/unsafe Michelin Tires. My 26 months old (front) tires still have plenty of tread on them but started peeling off in chunks 3 months ago. I first noticed a problem when my car started pulling slightly to the left, so I took it to a new mechanic for an alignment (cost: $70.00). After the alignment, my car still pulled to the left, but I didn't have time to go back to the same mechanic because of their business hours. I had to leave work early the first time, so I took it to my previous mechanic and they aligned my car - costing me another $70.00 (after I submitted a $30.00 coupon). But my car was still pulling to the left, so I took it back; and that's when they noticed it wasn't the alignment; that in fact it was the tires. The tires were peeling off in chunks causing my car to drive crooked; thus, needing to replace these unsafe tires immediately.
I called Michelin for help in replacing the tires. They only offered a 30% discount on the price of the tires. I had already negotiated more than that with the tire/alignment mechanic, so I called Michelin back and requested 50% discount on the new tires. But Chris said he would only go up to 40% and would not go any higher because they exceeded their 45,000 mile warranty. These tires still had plenty of tread on them and could have easily last another 6 months to 1 year (maybe more), except that they were deteriorating in chunks. These Michelin Tires are unsafe, and Michelin is a negligent company for not recalling these tires.
Reviewed Dec. 28, 2009
I bought a new Michelin 225-60-16 for my Lincoln Town car. Less than 100 miles and the sidewall blew out. No impact. It just blew out! The dealer claims that there was impact and will not replace the tire or return my $164.02. No marks or abrasions typical with impact anywhere on the tire, as can easily be seen. They seem to be comfortable with keeping my money! Not going to happen! Consequence is just the cost of the tire and inconvenience. However, at 55 mph, someone could have been hurt!
Reviewed Dec. 21, 2009
I purchased four Michelin tires at Sam's club in May of 2009. They had to be special ordered and cost $141.42 each. The tires were rotated as recommended. Tires had to be replaced after 25,734 miles due to tread wear. The tires were P215/60R16 94VMX4. Michelin has nothing to be proud of.
Reviewed Dec. 16, 2009
I purchased a set of tires (21555R17MX14) on 9-30-09 with 25,301 miles on the car at the time of purchase. On 12-11-09, I was shaken when left rear tire blew out and discinerated, which caused damage to the body of the car. The car had 26,893 miles at the time of the incident. Car was towed to the dealer. Dealer replaced the tire. I paid for the labor, but dealer would not pay for body damage. I am requesting that Michelin pay for body damage and repay labor cost. I could have been killed on the interstate where incident occurred due to no fault of my own. It was a defective tire that caused the problem. Being that I had been a loyal Lexus customer, I expected that they would take care of this matter. I was instructed to express my complaint to the tire manufacturer. Michelin, in my opinion, is at the top of the line with tire manufacturing and customer service, so I do expect compensation for the repair and labor cost. Thanking you in advance.
Reviewed Dec. 12, 2009
I bought a 2006 Nissan Quest SE brand-new. It came with PAX tires. I did not even know what they were, & no one told me anything about them. They are beyond worn-out now at 25,000 miles, and the expense is staggering to replace them - far more than the price of "regular" tires, even run-flats. My car came with these tires as it was a top-of-the line Quest. I did not order these wheels & tires. Michelin has discontinued the PAX tire system. Now, I have to try to find someone who can replace these PAX tires & wheels, which are very expensive & will wear out in another 20,000 miles. By then, there will probably be none to be found since they stopped production on them last year.
It looks like I have to buy new tires & wheels for my minivan, which is only 3 years old & has 25,000 miles on it. No one should be expected to have to replace their tires and especially their wheels after such a short time. I know that people have taken Honda to court about these tires, but those of us with Quests are just as inconvenienced. We paid good money for our cars and should not be in a position where we cannot get new tires without replacing the whole wheel/tire assembly. This is a safety issue as well.
Hardly anyone can work on our PAX systems, & if PAX are no longer made, we will not be able to get them at all. How is this not wrong? Nissan never explained this system to us at all. My husband said that he would have had them take the PAX off if he knew that they were not "regular" run-flat tires. We are going to try to replace the worn-out PAX system with other comparable Nissan wheels & tires, perhaps SUV tires. It is not right that we should have to pay for new wheels because of a faulty system which is now discontinued anyway.
Reviewed Nov. 27, 2009
I had Michelin LTX M/S All Season P225/75R15 tires purchased from Costco on 11/28/2003. The driver's side rear tire exploded while traveling on Interstate 90 between Seattle and Bellevue, WA. The tires were on a 1991 Toyota Extra Cab pickup. At the time of failure (6:30 PM, rainy, and 50 degrees) there was no load on the pickup and no evidence of any road hazards. The indication was a loud noise and some mild vibration. I was doing the speed limit (60 mph), and pulled over immediately. To my dismay, the tire was shattered. The inside wall appeared untouched, but the outside wall was in pieces.
I went to Costco. They looked at the tire and told me that the warranty had expired since it was more than 60 months old. The tire had approximately 35K miles on it. The reason I am complaining is that I am afraid to drive my vehicle with the remaining tires. Given the circumstances, I do not want to replace one tire with another possibly dangerous one. By the way, I have previously purchased a set of Michelin tires that lasted over 100K miles. I replaced them (even though they still had plenty of tread) because of their age and miles driven. Is there somewhere I can complain to, or at least send information to, on what appears to be a recurring problem with Michelin tires?
Reviewed Nov. 26, 2009
This is my third set of tires on my 1998 Pontiac Firebird. The first set was BF Goodrich TAs. The car experienced very bad vibration and all the shops around here blamed the car. The Firebird only has 70,000 miles on it and has been garage kept its whole life. I went on to replace the wheels and put over $2000 in suspension and steering work to try and eliminate the vibration but nothing helped. On March 14, 2009, I replaced the tires with a set of Cooper CS4 Touring Ts and had an alignment again. The car still had a terrible vibration and again the shop that sold them to me blamed the car.
I could not believe it so I went to Indianapolis and purchased a brand new Atlas computer spin balance machine so I could see for my self what was going on with the tires. All four Cooper tires had a bump in the tread. I filed a BBB complaint and a guy from their corporate HQ contacted me and told me to send the tires to them. They agreed with me and put a flag on the tire plant in Mississippi that manufactured them, also refunded the amount of my purchase. I then purchased a set of Michelin 215/60R16 95V Pilot Exaltos. The vibration was less so I decided to check the balance on my machine and rebalanced them down to less than a gram and checked the run-out on the wheels just to make sure that they are true. The car still vibrated. I then rotated just the passenger side, the car still vibrated. I then rotated the driver's side, Vibration went away but I could feel a little in the steering wheel and I can hear the tires thumping on the road.
I'm very disappointed in the quality in these expensive tires and I'm very sick of having to go through this just for a set of tires. I will never buy Uniroyal, BF Goodrich, Cooper or Michelin tires and will not recommend them to anyone I know. I'm very, very done with this. Also, the Michelins that I purchased were made by Uniroyal Goodrich in Oklahoma, wow!
I don't know what you can do to make sure these tire companies do not have defects in them and please don't recommend me to an authorized Michelin dealer to have them check my tires. It should have been done when they installed them. I guess I'll go with Falken or Kumho next time. Btw, these Michelins are speed rated to 149 mph and anything over 80 mph is just terrible. Nice job, Michelin.
Reviewed Nov. 19, 2009
I bought a 2008 Chrysler Pacifica on 12.05.09 and my car presently has under 30,000 miles on it. Upon inspection on September 3rd, I was told the tires were dry rot and cracked. I had to buy new tires to replace the Michelins that were on it. Michelin, as per their website, has a 6-year warranty on their tires. Today, I was informed that I will not get an adjusted amount for the tires because they were too old. When I got new tires, Hankook brand, I was informed that Michelin has an adjuster and that I would be reimbursed for the faulty tires on my car. I cannot see how Michelin is not accountable, to some degree, for the faulty tires.
I paid $700 for the new tires and even the tire dealer said that I would be receiving a rebate for the faulty tires. If you log onto michelinman.com, you can read their warranty. I have not exceeded the years for how old the tires were, let alone the mileage. Thank you for your time and assistance with this matter. The tire dealership, which was directed to me by Michelin to use is Salerno Tires on Hook Rd. in Sharon Hill, PA. Their phone number is 610-586-1090.
Reviewed Nov. 6, 2009
I purchased a 2006 Hyundai Sonata back in 2007. The standard tires on these cars are Michelin tires. The tires (just like the car) were in showroom new condition. However, when the winter months came along, the performance of these tires was anything but new. I couldn't figure it out at first. When I drove the car in 1-2 inches of snow, it would slip and slide every time I barely touched the brake pedal. "And don't let me tell you what happens on ice". This was dangerous during rush hour traffic. What's worse? The car made a funny clicking noise almost as if slush was building up on the rotors or something. I thought there was a break problem, or a serious problem with the ESC System.
I took the car back to the dealer and had it inspected, but they said everything was fine. One day (still winter) while driving, I hit a pot hole, and a silver dollar size lump developed on the driver side (side wall) front tire. I took my car to Just Tires and was told that they didn't carry the expensive Michelin brand tires. However, the salesman suggested that I purchase what he described as a much better brand (Goodyear Eagle GT All Season, Dual Tread Pattern Tires). As I drove from the shop back in the street, and onto the snow, it was like night and day. The Goodyear tires dug right into the snow with amazing grip. There was no more sliding when I hit the brakes, no loud funny clicking noises.
To convince myself that it really was the tires, I intentionally drove a bit faster in the deep snow. I hit the brakes a little harder than needed. The car did not even sway, but stayed the course as it quickly came to a complete stop. Nowadays, when the subject of cars and tires come up, I tell people my story and recommend they get Goodyear Eagle GT All Season - Dual Tread Pattern Tires. It's amazing how a company can get free word of mouth advertising.
Reviewed Oct. 29, 2009
I am very disappointed in the quality of the Michelin Harmony tires. We have the p195/65r15 tires on our 2002 Honda Accord; they are not even 3 years old and the tread is great, but they are dry rotting. To me, that is bad quality tires and they need to be replaced. Someone could get injured or even killed if the tires were to blow. I would like this matter to be taken care of immediately!
Reviewed Oct. 19, 2009
I own a 2009 Toyota Camry with only 2300 miles. The front driver-side tire had a blowout while driving at 30 mph. Nothing touched or hit the tire. The car is garage-kept. At work, the car is parked in a reserved parking space, which is visible from my desk. The tire is a Michelin P215 60R16. The tire had to be replaced at my expense. At 2300 miles, this should not have happened.
Reviewed Oct. 1, 2009
Michelin right front tire blew out on a straight two-lane road, drawing car to the right, running 40 miles/hour hitting a garbage can. Tires are rotated on regular basis and have regular routine maintenance. The car is 1 1/2 year old, bought new, and has one owner. Damage was to right top fender (dent), and mirror broke off. Driver was okay, but shook up; reported to police and insurance.
Reviewed Sept. 21, 2009
I purchased Michelin LXT tires for the 2003 Toyota Highlander in June 2008. On September 21, 2009 with ~3,000 miles, the passenger side tire blew out. It's a ~4-inch-by-4 inch square piece of sidewall at 45 mph. Fortunately, I maintained control of the car and there was no further incident. Tire pressure was checked ~30 days ago at 30 psi. There are no signs of road hazard.
Reviewed Sept. 3, 2009
My 2008 Cadillac STS has Michelin Pilot tires. They ride hard and have flat spots until they warm up. I have taken them to 3 places to try to remedy the problem. The first told me the rim was bent and I had a bad bearing. The second said the rim was bent and the tires were bad. The Cadillac dealer checked the rims and bearing. It found no bent rim or bad bearing. John at Michelin called the second dealer, and they said I should take it to Sears. Obviously, Michelin isn't going to do anything about these crummy tires. I am stuck with a $55,000 car with 8-ply truck tires on it.
Reviewed Aug. 20, 2009
In August 2007, I purchased a new Kia Sedona with Michelin tires. I have now driven 18,745 miles in 24 months and need new tires since the treads have worn thin. I have two with severe road damage and as such contacted Michelin who advised that I seek out an independent tire dealer to inspect the tires and phone them in my presence. After the conversation, the customer service rep (a male) told the dealer that they would allow me to purchase new tires at 75%. Since the cost of the tires are already outrageously priced at approximately $170.
After inspecting the tires myself and seeing the inordinate tread wear and the road damage to these tires, I would no longer put Michelin tires on my wife's home power wheelchair without worrying about when the tires would blow out or go flat. Michelin's goodwill offer of 24% off is like an airline offering free peanuts. If the Michelin Company doesn't pride itself on excellent customer care and treats their customers as we have been treated, then their goodwill is a joke! I now have to go out and purchase four new tires in order to sleep at night. There is no way that I would trust the Michelin tires to keep me safe. My life and that of my wife are much too important to live with that kind of fear.
Reviewed Aug. 14, 2009
As I read all these complaints about a "catastrophic sidewall failure" that seemed to happen "out of the blue or for no reason," I laugh somewhat to myself. After being in the tire industry for over 18 years, and dealing with all products (Michelin, BFG, Goodyear, Bridgestone, Firestone, etc.), I can tell you all that a tire just does not "explode" spontaneously ever. Period. If you have/had or will have a blow out, there will be some external forces at play. Improper air pressure, overload on tires, running tires with incorrect load index for your vehicle, hitting pot holes, road hazards, etc. However, when it comes to Michelin, no other tire company on the market stands behind its product better. Try calling Goodyear or Firestone and tell them you have a nail in your sidewall and ask for some sort of goodwill or warranty. Then, hold the line for laughter. Michelin, on the other hand, will even try to offer something out of customer satisfaction, even if it’s not covered by warranty.
And the last point I would like to make is how incorrect you all are about "reading this information, it seems that it’s a common problem." Google and search "complaints" for any product ever made and I’m positive you will find misinformed consumers complaining about it. This does not make their claims founded. Thank you.
Reviewed July 20, 2009
I purchased a used vehicle in June in 2008 with new Michelin MXV4 Plus tires and in less than 13 months and 20,000 miles, all four tires have had sidewall blowouts.
Reviewed July 9, 2009
I had a shaking while driving. I was informed by numerous mechanics from dealers to retailers that it was a problem other than tires. $2,500 and 19,000 miles later, I'm told it’s the Michelin Energy MXV4 Plus tires on the car. I called Michelin and they agreed only to cover 40%. I feel the tires were newer when I tried to originally have this problem solved.
I informed Jeff that I should be compensated based on what the tread wear would be (80,000 vs. current 98,000) when I initially took it in for service. I informed him that I believe no one suspected the tire because they looked so new and had good tread life. He said that he felt they were going above and beyond already, I disagree. They should own up to their motto of service/customer excellence or change their motto to "we'll do what we want." $2,500 in repairs, some may have needed attention, others I think were the result of believing in the quality of the tire brand so they were the last to be suspected as the problem.
Reviewed July 1, 2009
I have a 2007 Honda Ridgeline with Michelin LTX M/S 245/65-17 tires. I had one of these tires blow out while driving around town. This was a blow out on the inside side wall of the tire. I guess that it could have been a road hazard. I replaced the tire at a significant cost. On June 30, 2009, I had a second tire blow out on the side wall outside after driving a couple of hundred miles on the highway. No hazard seen in the road. After reading other complaints, I suspect that there could be a problem with the tires. I am looking into this. No damage other than destroyed tire and 30 minutes in 100 degree heat changing the thing.
Reviewed June 23, 2009
On Wednesday. June 10, 2009 at 5:10pm, the spare tire inside my 1999 Suburban exploded, shattering the long driver's side window of my Suburban. It was parked in our driveway at the time. It was not a hot day; it's about 85 degrees outside. The explosion was a loud one that we heard from inside our kitchen, which is approximately 20 feet away. The way the vehicle was facing, only some of the glass hit our house; most of it flew into the driveway. We are finding glass as far away as 60 feet from the vehicle.
Thankfully, no one was in the vehicle or outside when the tire exploded (though my 10-year-old daughter had just come in the house not ten minutes prior). We took a bunch of pictures before moving anything to clean up the mess.
The window has since been replaced, and Michelin has been contacted. The initial contact was by email, so that pictures could be sent in. My husband later spoke with a rep who stated that there was nothing Michelin would do because the tire was more than six years old. If we wanted to pursue it, we should take it in to an authorized dealer and have them look at it and get whatever numbers they need from the tire. So I did.
First, the manager at Sears didn't think I could surprise him with what I had, but I did. He said he had never heard of anything like that before. He called the number Michelin gave my husband, using the reference number they gave us and told them what the tread depth was--12/32, if I remember it right. Once again, they will not do anything due to the "fact" that the DOT has some law about tires being more than six years old. I spoke with Rod from Michelin, as the Sears manager wanted him to tell me himself that Michelin won't do anything.
The spare tire was new and never used when we purchased the vehicle, used, in 2004. We used it once last year for a few days. Now, we are out $312 for the window replacement.
Reviewed June 15, 2009
I was driving my 2008 Toyota Sienna Mini-van on a trip. After 40 miles we were nearly home and had a blowout on our left front Michelin Tire. It was original issue when we bought the car. There was a side cut oval shaped of rubber which just popped out! We replaced the tire $175 and spoke to Toyota which claimed it was a road hazard or vandalism. This is ridiculous because if someone sliced the tire we wouldn't have been able to drive it forty miles. We filed a claim with Michelin but since they will speak to our dealer, I am not optimistic.
Reviewed June 7, 2009
I was driving on 95 from Washington, DC to Baltimore doing 65 and my left rear tire (sidewall) exploded! I changed the tire and went home. A week later, I was checking my tire pressure and I noticed a separation on my right rear tire that I bought at the same time as my other 3 tires (Michelin LTX M/S P225/70 R16), I had kept the left rear tire that blew out on 95 and it suddenly came clear to me. I got 22000 miles on these tires and they are no good. This is the last tire I'll buy that is Michelin.
Reviewed May 15, 2009
This can be added on to your list of Michelin Tire sidewall problems. I too have been a Michelin tire buyer for many years. I've had one sidewall blow out once (Michelin X), and now on my 2003 Tacoma truck (2x4), I see a huge split and protrusion on the sidewall of the rear wheel driver's side. The tire still has about 30,000kms of useful life and have never been abused. This sidewall problem just appeared one day! Costco and several other tire specialists told me to remove it immediately as it could blow anytime, yet they could not give me a reason as to what is causing that other than Michelin has a history of this type of problem. As a consequence, I need to change the rear tires and replace them prematurely because they are defective. This is an expense I did not need this year.
Reviewed May 14, 2009
Like so many others, it seems I have just had a blowout on my new Zepher 45' Motorhome with top-of-the-line Michelin "Energy" 22.5 295 80 green. I only have 7000 miles on it when for no apparent reasons, the passenger tag axle tire blew out and fortunately we were coming to a complete stop when the sidewall exploded and there was nothing possibly present that could have punctured it with almost all the original tread still showing and all seven of my other tires at a recommended 105 psi and I had checked all the tires that morning before our trip.
It caused me to lose 2 days of my vacation leaving me stranded on the side of the highway and after the lack of any kind of publications as to what to do in the event of a tire failure or "how to change a tire," it cost me $650. It caused me to have a fear of the same thing happening but on the front and leaving me wondering if I want to take a huge chance of dying. The total cost for that one tire blow out is over $1000.
Reviewed May 12, 2009
On October 13, 2006, I purchased four Michelin LTX M/S All Season radial tires from the Costco store in Austin, Texas. On April 11th, 2009, I was traveling west on I-10 from Sealy, Texas to Schertz, Texas. The tires at this point had about 38,000 miles on them. I was traveling on I-10 at the speed limit of 70 miles per hour and the left rear Michelin tire exploded. The tire pressure had been checked fifteen minutes earlier and was at 35 pounds of pressure on all tires. The car careened back and forth across the lanes several times before turning 180 degrees and came to rest facing oncoming traffic. Luckily, other traffic saw what was transpiring and kept clear.
Two people who had seen the impending accident expected the car to flip and were ready to call 911. The vehicle did not flip. The two gentlemen who had seen the near accident volunteered to change the tire and put on the spare for me. Since I had purchased the tires from Costco, I took the tire back to my local Costco store in Schertz. The Costco tire store manager inspected the tire and found no evidence of previous damage. As a concession, they replaced all four Michelins for me with BF Goodrich tires. They concurred that the sidewall exploded for no apparent reason. I still have the damaged tire as evidence of probable Michelin tire design flaws ready for inspection if required.
Reviewed May 11, 2009
My husband bought a new Lincoln Zephyr for me in 2006. Since that time, I have had three (3) tires that blew out and caused rim damage. At present, I have two that have split deep in the sidewalls and we have to get two more! The first tire was not even a year old when it happened. I got that tire replaced with a new one (OEM tires Michelin Energy Saver Tires) for $225.00. The rim was damaged also but was determined OK to use. Then less than 8 months, two tires blew out as I went over a small (normal) break in the blacktop (was not a hole) - just blacktop with cracks in it. I had two blowouts on the passenger side of the zephyr and this time, a very expensive rim was destroyed also (June 2008). I paid almost $500.00 for the rim and $480.00 for 4 new tires (replaced with Michelin PS 2 tires because we could not get the OEM tires that came on the car).
Michelin did pay 40% of the tire cost which amounted to $360.00 and that saved me from paying $940.00 for all the tires. Now it is May 2009 and two (2) of those tires I purchased last year in June 2008 have to be replaced. The tires have tears in the sidewalls (4" slits which look like they have bubbled, split and cracked). I have reluctantly ordered two new ones or the same kind, only because I cannot afford to replace all four! I am terrified to drive with these tires, even if they are new! I knew something was wrong last year when the 2 tires blew at the same time. I have driven 40 years and have never even had a flat until these tires! I am always having to check the tires and ask my husband to put air in them also.
Something is very wrong with Michelin Tires. I will be having to drive 10 hours this June for the birth of my second grandson and I am not sure I will get there or be alive to see him. I have lost confidence in Michelin. From all the posts I have read, others are having the same problems. Someone please look into the Michelin tire "mystery" before someone is seriously injured or dead. We have been out around $1,900.00 in tires since we purchased the new Lincoln 2006 Zephyr.
Reviewed May 10, 2009
I purchased 4 Michelin P225/60R tires from Wal-Mart on 11/28/07. On 5/2/09, I had a blow out on the left front. Wal-Mart said there was nothing they could do because I didn't buy insurance. On 5/8/09, the right rear blew out. I paid $686.53 for this set of tires, just waiting for the other two to blow out. I can't afford to replace them right now. Replacements are $140.00 each. So far, no real damage yet and just hope the other two hold up.
Reviewed May 6, 2009
2008 BMW M3 with Michelin PS2 (Pilot Sport 2) 19-inch low profile tires - At 5500 miles, I developed a bubble (protrusion) in the sidewall. I have come to find that this is a common issue with Michelin tires. Perhaps there should be a class action lawsuit.
Reviewed May 5, 2009
I had one Michelin tire go flat, and within another 500 miles, the front tire exploded on my Suburban. The tire peeled like a banana. Luckily, we were only traveling 40mph so damage other than the tire was minimal. Upon closer inspection, the other rear tire was showing creases and bumps in the side wall. It too was ready to go. These tires only have approximately 35,000 miles on them. We have since replaced these tires with Coopers for approximately $800. I will never purchase a Michelin tire again.
Reviewed May 4, 2009
While traveling 65 mph, the left rear tire tread came off, peeled like a banana according to witnesses. It caused me to skid across the lane of oncoming traffic, and my 2002 jeep liberty rolled over twice and landed on all four wheels. I suffered a head injury, laceration, and multiple contusions. My 4-yr-old son was in the rear and belted into his car seat. He suffered a head injury. We were transported by ambulance to the nearest hospital. I feel like it was definitely because of the Michelin Tire that we were injured and my vehicle now totaled. I have been told my injuries were not severe enough, because I was not paralyzed or no death occurred, that it is not worth any lawyer pursuing a case against the tire manufacturer. So they will continue to have bad tires out there, and people like us will continue to have near-death collisions.
I have not gone to the storage facility to look at my vehicle, I was traveling out of town when the accident occurred. I am not able mentally or physically to go 50 miles to Huntsville, Texas to do that right now. The accident just happened Saturday, 05-02-09, about 1pm. I had bumps and bruises all over. I saw my regular doctor today and will be off work for the rest of the week, due to the concussion/head injury, two black eyes, bruising over my body, neck pain/headaches. The DPS trooper did advise me that my vehicle was totaled.
Reviewed May 4, 2009
the car - the mileage was 39,000. One of the tires, the rear left tire, literally exploded and forced me off the road onto the shoulder. My speed had been 50 miles/hour. Upon inspection, the other tires were showing signs of cracking along the rim of the tire. I replaced the 4 tires with Cooper tires. The cost of the replacement Cooper tires is $598.00. Thanks, Michelin!
Reviewed April 26, 2009
While traveling on SR 78, our right front passenger tire blew (like exploded). We had just exited a highway where we were traveling 65mph. The sidewall of the tire looked like someone had peeled it apart. We had our grandchildren in the backseat. If this had blown 5 minutes earlier, we would probably be dead. I know Sam's Club will do nothing about our vehicle since it is a F250 Ford truck. We use it for pleasure only and not for any type of heavy work. Sam's said these were the best tire, but they could not guarantee that (after they installed them) because we might use the truck for business. I am terrified that the other three tires will do the same thing. After reading other people's stories on this website, I think we will just take them off and buy new. I can replace the tire with a reputable company (certainly not Michelin). I cannot jeopardize the lives of my loved ones.
Reviewed April 13, 2009
We have an 07 Ford Fusion. On April 6th, I was driving on I4 outside of Tampa and had what I thought was a blow out but now who knows. I was going 70, which is the speed limit, in the center lane and noticed a change in the road noise, thought about it and touched the brake. The noise got louder so I put on the blinker and started moving to the break down lane. When I came to a stop, my tire kept going and rolled/bounced a quarter of a mile down the highway. A Road Ranger stopped and changed the right front tire and I went to a Ford dealership where they put a new tire on for $278 and told me to contact Michelin for a warranty. I asked for the two black rings that were left on the rim so they put them in the trunk. I drove up to where the rest of my tire was on the side of the highway and threw that in the trunk.
Michelin customer service opened a claim for us, but we can't get anyone to file. We have taken it to several tire stores and no one will help us file a claim. On April 10th, my husband came out of his office to go get lunch and the right rear tire was almost flat so he put air in it and then stopped at a tire store and asked them to check the stem. The stem was cracked and that's why the tire went flat. This was the third tire to have a bad stem since January. All three were fixed at the same place. Do we think the stem may have been the cause of the flat on April 6th? You bet! I will be going to the dealership where the car was purchased tomorrow with all my evidence including the postings on this website.
Reviewed April 8, 2009
Michelin XC LT4 tires, which are manufactured by Michelin and sold exclusively through Sears Automotive stores - My tires are on a 1998 Ford F150 pickup and are maintained by myself with the correct air pressure and are rotated (front to back, not diagonally) at regular intervals. Being a do-it-yourselfer, I periodically check the condition of my tires, visually, before any road trip. In April of this year (2009), my right rear tire (a Michelin XC LT4) exploded on the expressway while driving at about 65mph. As I was in the righthand lane, I pulled off the road in a matter of 3-5 seconds. The entire outer sidewall of tire disintegrated - the appearance was much like that of having a hand grenade explode inside the tire.
After changing tires, I drove to Sears and bought an exact replacement Michelin tire. The damaged tire had been purchased as part of a set of four approximately 2 1/2 years before and had approximately 40,000 (mostly) highway miles on it. Unfortunately, only 2 days later, while driving back to my house on the expressway, the left rear tire exploded in the same manner. Both tires blew up completely without warning on roads which were dry, very well maintained and absent of any debris. To say the least, I was furious about having 2 blow outs within 2 days, especially considering that the tires had been maintained and had not been abused in any way. There was no sign of dry-rot or other damage as all of the tires were inspected.
As I was fearful of the other 2 tires that had not exploded, I purchased 2 additional new Michelin tires as I was having the second blow out tire replaced. Therefore, I have now purchased a new set of 4 Michelin tires ($800), when the set of tires that were on the vehicle had only served half of their lifetime. If these new tires encounter the same problems, then I will never purchase a Michelin product again.
Reviewed April 2, 2009
We have just experienced our third side wall failure in as many months on our 2007 Fusion. I wrote you after the second and am writing again to have documentation. The last tire I received help from Michelin, only after complaining long and hard about it. Our tires all blew on expressway driving. This last time with my son, pregnant daughter-in-law and 18 months grandson in the car (very precious cargo). They are en route to Florida in the car. The tire is being replaced without help from Michelin. I will attempt to take that up with them later. My son just wants to get back on the road. I, of course, am fearful about the fourth tire. I will hope for the best. Once again, any help would be appreciated.
Reviewed March 31, 2009
Reviewed March 8, 2009
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Reviewed Feb. 23, 2009
We have a relatively new Ford Fusion 07 with Michelin tires on it. On 1/1/09, we experienced a sidewall blowout on the right front tire. The dealer said it was not warranted. I replaced it with the same at the dealer tire. Yesterday, the left back tire blew, same exact problem. The car is presently at the Ford dealer, and I am online looking at all of these side tire failures wondering about these recurring issues. The dealer just called to say it’s not under warranty. My Michelin booklet says 6 years. I have placed a call to them. I would be happy to be contacted by others. I can hardly wait for the next tire to blow.
Reviewed Feb. 21, 2009
I bought a 2007 Mazda 6 with Michelin tires. At about 40,000 miles, the tires began to pop, one on the road and one in the driveway. The replacement of the tires and ruined rim cost over $1,000 and a possibility of a serious personal injury. I also incurred time off from work while repairs were made.
Reviewed Jan. 29, 2009
I have read all the articles complaining about the Michelin product. I am a very happy Michelin customer. All three of my vehicles have Michelin products, and I wouldn't have it any other way. I own a 2003 Nissan 350Z with the Michelin PS2, a 2005 Infiniti FX35 with Michelin Latitude Touring, and a 1996 Toyota Tercel with BF Goodrich (a Michelin product) G-Force Sport. I have never had a problem. A number of the complaints listed are either road hazard-based, neglect, or time. Michelin x-rays every tire that leaves their plant for imperfections. That would catch nearly everything structurally wrong with the tire before it leaves the plant. Oh, and I do not work for Michelin.
Reviewed Dec. 22, 2008
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Reviewed Oct. 22, 2008
One of my Michelin Energy MXV4 Plus Tires developed a 9 inch sidewall separation rip in just one day. I only noticed it when I was driving slowly in a parking lot with the window down, and heard a strange noise coming from the tire. These are the original tires on my car and have 22000 miles on them. I took the damaged tire to Costco for a warranty exchange, but the tire technician claimed that the tear was from an impact, which is not true. I will take it to other authorized Michelin dealers later. I registered the incident/complaint with both Michelin customer service (via telephone) and with the NHTSA--both important steps
IMPORTANT: To file a complaint about your Michelin Tires defects with the NHTSA simply click on or copy this link **. It's important to do and also easy. They will respond and possibly order a recall. But you need to let them know about your experience by filing a report.
Reviewed Oct. 17, 2008
My car requires a size tire that is generally offered by Michelin. When my existing Michelin tires started to wear out, I went to a large national tire dealer and they ordered that model and size Michelin tire directly from Michelin. When the tires arrived, the tire dealer contacted me to setup an installation. I went to the tire dealer and they took the wheels off my car. Then the dealer's manager came out to see me and explained that Michelin had shipped him the wrong tire entirely. In fact, he showed me his order and he showed me the tires he received from Michelin. So then he tried to reorder the tires, but Michelin told him they were on backorder and he was unable to determine when the tires would be back in production.
So I started to call Michelin as a consumer. It has been about 4 months now from the time I visited the dealer. Every time I called up until about two weeks ago, the customer service people at Michelin have been totally useless. They are not told when the tires will be produced, they only know that the tires will not be in production some number of weeks out. Typically this is three or four. Two weeks ago, I called Michelin customer service and was told that the tires would be in production in the last half of the month; probably in the last week of the month. So I let my tire dealer know to reorder the tires. Today (midway through this month) I called Michelin customer service again and the representative told me that the tires are not on their production schedule. He told me that he has no way of knowing when or if the tires will be produced.
So I asked to speak with a supervisor. The supervisor was quite rude and told me that he had no record of my conversation two weeks ago and that there is no scheduled production for the next three weeks. I have had to put my car out of service because the current tires are too bald to drive on them. While this size tire is available from other tire manufacturers, those tires either have a poor rating or are not suitable for winter driving where I live. It amazes me that Michelin has absolutely no idea when a tire will be in production, that they conveniently lose the record of customer conversations and that they would go out of production of a tire for this long, leaving the market unserved. Their customer service department should be called their customer dis-service department.
Reviewed Oct. 14, 2008
My daughter was driving a 2002 Yukon with her 2-year old child on Kirker Pass Road in Concord, California, when the right rear tire had a blowout. She lost control of the vehicle, went through a fence, hit two posts and finally stopped in a ditch. She carried her crying and bleeding daughter up a hill to the highway and was able to flag down a passing motorist. My husband and I sold the Yukon to our daughter because we felt she and her family would be safer in a large vehicle.
We made sure the vehicle was in excellent condition and thought Michelin tires were the best. We are quite upset about the tires, but very grateful there were no serious injuries. The Yukon did everything it was supposed to do -- it didn't rollover, bore the impact of the collision and the passengers walked away from the accident. It's a shame that the tires failed miserably. The mileage on the Yukon was only 53,000 miles and the tires had 14,000 miles of wear (the warranty is for 60,000 miles). The vehicle is a total loss with $16,000 in damages. The tire blew out from the sidewall and the insurance company is investigating.
Reviewed Sept. 30, 2008
I'm a owner of a 2001 yukon denali on july 27, 2008 coming from greensboro nc on route 58 near franklin va my michlin right front tire blew out on me and my family. i thank god that no one in my vehicle was hurt and that i had no damage to my vehicle but i had to be tow to nearest walmart but it gets worst. on sept 27, 2008 on highway 13 in virginia heading north to pocomoke md i had another blow out in the same vehilce and this time it was my rear driver side tire that blew out and low and behold i give god all the thanks and praise i was not hurt and no damaged to my truck i think something needs to be done and soon for someone gets killed
Reviewed Sept. 13, 2008
My husband and were coming home from Elizabeth City on Highway 17 when for no reason the right rear tire blew out and I lost control of the car and went down a 25ft inbackment where a tree went thru our car and we hit another tree. We had a 05 Lincoln Towncar it was a total loss. The tires were new Michilin, with a little over 5000 miles on them. My husband was in the hospital with broken arm and ribs for six day. They had to put two plates, 12 screws and a bone graft in his arm. I am sure it will never be without pain, but we are gratful that we were not killed. It was a mircale.
I will never have these tires again but we did get a new Towncar. That car is what saves both of us from death. We do have an attonery but who knows what will come of this. I would like to see these tires recalled.
Reviewed Sept. 7, 2008
On June 3, 2008, I purchased 4 (Michelin X Radial DT, 80,000 mile warranty, P225/60 R 16 97 T BW) tires to replace 4 one-year old tires which were perfectly good, but they had a letter from Honda stating that the tires put on there and recommended by Costco a year ago, were the wrong tires for the car and that this Odyssey needed tires with more psi...so in order to be safe, we decided to put on these four tires. Costco split the cost of these tires with us.
The odometer read 69,995 when these tires were put on. Yesterday, 5,025 miles and three months later as we were driving 75 mph on Highway 17 returning from Prescott, AZ, we heard a terrible noise and the car became almost impossible to control;I was able by the grace of God to get over to the right shoulder from the fast lane to find that my right front tire had blown out. The part of the tire that has tread was still there, but the sidewalls were gone. The valve stem was lying alongside the tire.
We were shocked to have this happen to a nearly new tire. We had AAA, so they towed us to the nearest Costco at Yorkshire and the 101. They were very nice and because we had bought the tire at Costco, they replaced it at no charge except $3 for tire disposal.I did not think to bring the tire with us. This is our problem. We are to leave on a 5,000 mile road trip, and we are worried about these tires and want them all replaced with another brand. I am 69 years old and have never had a blowout. I take care of my tires and check tire pressure and have them rotated every 5,000 miles. I want these Michelin tires off my car. From what I read, Michelin would not hear of such a thing. Please, we need a class action suit against Michelin...they are not the dependable tires they used to be. Thank you.
We are taking our car to the dealer on Friday September 12 to assess the damage. I want to go on record that if we die on this trip due to a blowout, Michelin is to be sued.
Reviewed Sept. 1, 2008
I have blown 3 Michelin RV tires that were less than 3 years old, all showed AD steel inside, rusted steel, probably procured as rusted `steel. Michelin does not care the `least about my problem .
blowout caused damage to rv ,which i fixed`myself .
Reviewed Aug. 22, 2008
I have a Fusion SEL with Michelin low profile tires high performance tires. After 12,000 miles my car did not pass state inspection because of a bubble on the right front tire. Replaced it with another Michelin that cost $250. After 23,000 miles I hit a bump and blew out the front right tire again. Four days later, the new front right tire had a bubble and had to be replaced. In 23,000 miles I have also had to replace three tires, one at a time.
I have driven for over 45 years and have never had to replace a tire except for normal wear. To replace these very expensive tires after such a short time is unacceptable.
I have spoken with Ford, Michelin, Costco (where I replaced the tires) to no avail. I will never buy another Michelin tire. This reminds me of an earlier fiasco with Ford and Firestone tires
Reviewed Aug. 11, 2008
We had four new Michelin tires installed approximately six years ago on our 1993 Volvo 240 sedan (our "B" car). We only use it around our local area and have a little over 120,000 miles on it and have used in less than 5,000 miles annually in the same 6 year time period. We had a complete sidewall failure 'blowout' on one rear tire driving 30 MPH to the grocery store (less than one mile). When we replaced it, we were told that all tires needed replacement since the sidewalls were cracked and the treads were delaminating, although the tires still had substantial thread depth left and would have been otherwise servicable for another 10,000-12,000 miles. Economic damage is four new tires (not Michelin) for $320. We were fortunate that the blowout occurred at low speed.
Reviewed Aug. 11, 2008
I am now up to replacing my fourth tire on a Ford Fusion. One at a time. All blew out when the car was on the highway. Each tire has cost about $300. This is crazy. There is definitely something wrong with Michelin tires!
Reviewed Aug. 5, 2008
I experienced at a speed of 50 mph, on a slow left turn, that was limited to 50 mph, The vehicle turned 90 degrees in the road. Fortunately no vehicles were coming, I stopped to check what the problem was, I could find no fault. I though my steering went. But I slowly proceeded down the road again. It happened again after another 10 mi, It only occurred at a speed ever so slightly above 50. I later found that the belts were broken on the left rear tire. Not visible to the naked eye.
There is no way I will trust these tires ever!. They said nothing to me and tires were replaced. I also found some of these tires used a four grove in their tire pattern. And would hydroplane on smooth summer roads when raining. I never went back to Michelin tires, In my heart I always thought there was a 2 faced attitude. Especially when they over sold the idea of radials over bias tires. Which were a safer tire, but unfortunately rough fer riding.
Reviewed Aug. 1, 2008
I purchased some tires and is supposed to recieve a rebate. It has been over 2 months and I haven't recieved nothing. The rebate form said allow between 2-4 weeks. It has been about 8 weeks now.
Reviewed July 21, 2008
I bought a new left over 2005 Dodge Magnum RT on 11/27/06. It came with Michelin 4X4 Diamaris 275/40ZR20 102W. These tires only have 16,000 miles on them now. Tuesday July 8, 2008 about half way to Tampa on I 75 (72 miles) the left rear tire blew out for no reason. I didnt run over anything to cause the tire to fail. Traffic was very heavy, I had the cruise control set at 72mph. Im very lucky that I wasnt hurt or wreck my new car. Ive never owned Michelin Tires in my life and Ive been driving for 50 years and never had anything like this happen before. Im 66 years old and this incident scared the hell out of me. Ive always heard that Michelin Tires were the best so I was very happy when I saw that my new Dodge was equipped with the best tire that money could buy.
To replace this blown out tire I had to pay $391.13. Im to old to jack-up a car and change a tire. So I had to pay a man $25.00 to put his life in Danger to change the left rear tire with traffic on I 75 whizzing by two feet from his back. Im sure the tire was defective. I saved the tire if you want it. This is the second tire in two Months that Ive had to replace. Today while they put the new tire on my car, they checked The original two tires left on the car and found cracks in the side walls of both tires. Now Im afraid to drive the car anywhere because Im not ready to die yet.
I think [they] should send a Michelin Representative to my house to look at the tires. This cant be good for [their] reputation as a tire maker. I could Blog on the Internet about My problems, but I want [them] to have the chance to keep a customer happy. This would include paying for the two tires that blew out and the two original tires that have Cracks in the sidewalls plus the $25.00 that I paid to have the spare tire put on the car. Also might consider paying me for my time and trouble and scaring me half to death. So far they are going to give me 50% off to replace the two tires that didn't blow out.
The two tires that blew out and I replaced at $391.13 a piece, hasn't been settled yet. I have to take the one blown out tire that I saved back to the tire shop and have them look at it and then they have to call Michelin and tell them what they think happened to the tire. I bought the replacement tires at Tire kingdom. So far they have been on my side. I called Michelin and they seem like there are willing to help, but I won't know until next week.
No damage to my car, just to my wallet.
Reviewed July 20, 2008
We were traveling home for a trip to the Chattanooga Aquarium on July 19th 2008. I was in my 2000 Acura with my daughter and 7 year old granddaughter. I had new tires out on my car at 45,197 miles and felt save since the tires only had 14503 miles on them. I have always been a faith full buyer of Michelin tires. The ride is exceptional and I thought they were safe. The tires I purchased from Sam's in Huntsville are Michelin MXV4 PLUS Radial XSE P205/60 R16 91H MXV4+ I was told this is an excellent tire.
Just as we came off exit 152 to go west on Highway 72 I felt a strong pull, thank God we were not going fast because the front passenger tire blew out. After numerous hours waiting for help from AAA on a dark wooded area of the road the wrecker service came and changed the tire. This was a stressful ordeal for all of us and could have been so much worse if it had happened a few minutes later at a higher speed.
The wrecker driver said the whole sides of the tire just came apart. I checked the date code of all 4 tires due to seeing the special on TV about dealers selling old dated tires. The tire that blew out is wk 25 of 2006 as is one other. The 2 rear tires are wk 45 0f 2006. To my knowledge this is not deemed as old but it could have cost the lives of my family if we had been driving the higher speed limit allowed on this highway. I feel Michelin needs to take a look at their tires and maybe do a recall.
Emotional stress only
Reviewed July 17, 2008
i have a 2002 volvo s60. this is the first car i have ever owned, as i have always owned trucks. when the time came to replace tires at 52,000 miles i was astonished. my trucks always got atleast 90,000-110,000 miles out of a set of shoes. the dealer recommended the michelin mxv4. i agreed, hey was this michelin man, always thought a reputable tire.
3 months after my purchase a blow out occured on front. i figured maybe i hit something on highway but could see n visible damage. dealer relaced tire at 150.00.
i just had another blow out on the rear. after 41,000 miles. when asked, they told me the mxv4 was discontinued and replaced with another upgraded version. im no tire pro, just a carpenter. but i do work on all my vehicles always have. i ve driven well over a million miles in my life and until owning michelins i ve never experienced a blow out. let alone 2. i cant prove that they a sub standard quality tires, but i know one thing. i will never purchase a michelin again.
Reviewed July 15, 2008
I have been singing the praises of Michelin Hyroedge tires ever since I had them put on my PT Cruiser. That is, until last week when the front passenger side tire shredded apart on the interstate during morning rush hour. This was nerve wracking to say the least, but taking it back to Tire Kingdom, where I purchased it and 3 others 18 months before was befuddling. I was told that no, this is not a warrenty issue, and that it was not caused by any nail or other foreign object, but was caused by a damaged valve stem.
No one seemed to be able to tell me how the valve stem became damaged, since I did not have any mishap that would do such a thing, unless someone sneaked into my quiet rural driveway and banged it with a hammer without making any telltale marks on the hubcap.
I am not a young woman, so changing a tire on the interstate was not much fun. Neither was shelling out the full price for another tire, though Tire Kingdom was good enough to sell it for the same price I paid last year, and waive the installation fee. I cannot afford to replace these lemons, so I must hope and pray that a similar incident does not reoccur, possibly with deadly results. I hope someone starts a class-action suit, or at least forces Michelin to recall these shoddy things.
Reviewed July 7, 2008
The economic hardship caused by this defective tire is under $55.00. The damaged tire could have caused a wreck but only damaged my finger as I was impaled on the wire sticking up from the steel belt while changing the flat tire. The attitude at Fulcher Tire is it is of no concern to them and not their problem that they sold me a defective tire from a company that according to them will never honor a warranty. They continue to misrepresent the tire as if it came with a good warranty and profit from that misrepresentation. they have offered me a new discount tire replacement but will not assist in any way with a claim from the tire manufacturer.
Reviewed July 6, 2008
I bought one brand new Michelin tire Jan 23, 2007 from Murray's Tires. I paid $115.00 for the one tire. I put less than 500 miles on the tire, being that I work at home and the car is 21 years old and it's not suitable for taking on the road, and stayed parked in my driveway at least 4 days out of the week.
On June 25, 2008 I notice a vibration in the car at low speed. I took the car to a garage and was told that the Michelin tire had separated. I asked if the tire could be repaired, being that the tire was almost new and the traction was not wore. I was told that the tire was defective, and could not be repaired. I took the tire back to where I purchased it. The salesman agreed that the tire was shot but they were unwilling to exchange the tire or give me a refund.
They owned up to no responsibly and was unwilling to honor the Michelin's warranty. They attempted to sell me another tire at full price. I refused to buy another tire from them because I was not satisfy with their how they did business and their lack of decency.
I took my car to another tire dealership and purchased another Michelin tire for $113.00. If I had known that these tires were so problematic I would have avoided them.
Reviewed June 25, 2008
I lease a Honda Accord 2008, I have only 15,000 miles on the car. today I discovered a bubble on the sidewall near the rim. absolutely no rim damage at all. Honda tells me I must have hit a pothole, (find me a road without one!) the tire dealer tells me Honda puts the narrow tires on their Accords and that is the problem...or the belt inside the tire is off center.... End result I am out $250.00 to replace a tire barely a year old.
$250.00 and 3 hours of work time.
Reviewed June 20, 2008
I special ordered 4 Michelin 285 R75E 16 A/T2 tires at my local Sams club. It took a week to get the tires. After putting on the tires the Technitian found that all 4 tires had sidewall bubble defects. The technitian contacted Michelin without any satisfaction. So I told him to put my old tires back on. I contacted Michelin and spoke to a Stephen in cust. relations. After speaking with him and relaying my experience of waiting to get the tires for a week and now having spent the better part of 4 hrs not getting them, he agreed to send us 4 tires at no charge. He spoke to the tech. while the tech was putting the old tires back on my truck. He was told I was not accepting the tires. He was to have the tires sent to sam's.
So I waited another week not hearing from Sam's. I called and they had no idea where the tires were as Michelain was sending the tire. I contacted Michelin and found that the tires were not sent. So they put me in touch with the next level of customer service. He spoke with Sames and then says that they weren't going to send tires since I was refunded. This change the agreement we first made of a customer relations issue to a warrenty issue. To cut it short Michelin's infinite generosity is that after waiting 3 weeks and waiting 4 hrs., their jesture is to allow me to buy another set of michelins at full price.
Reviewed June 15, 2008
I purchased a Mazda 6 new and it came from the factory with Michelin Tires. The problem started immediately with a severe rough ride when the tires were cool thus causing steering problems. I rarely drive this vehicle (7,000 miles per year)and was shocked to find sidewall bulges and tire seperation on the right rear tire (mileage under 20,000).
A few weeks later, I noticed the left front tire had the SAME problem. Since day one, all 4 tires wouldn't hold their tire pressure (even with no leaks) which couldn't be figured out by professionals. I returned my car to the dealership where they told me to get my car into a Michelin tire center.
The first tire center told me that the damage had been caused by LOW speed impact and a gash in the tires and would have to buy new tires ($190.00 per tire). This was definitely not caused by an impact or a gash so I took the car to another Michelin center. This time they told me that is was caused by a HIGH speed impact and that there was no gash and would have to buy new tires ($199.42 per tire).
Finding their stories not matching up, I took it to another Michelin center. They told me that it was caused by hitting a curb! The employee did mention that is was strange that the tires had bulges on either side. This was done after a thorough inspection. He then recommeded a different brand of tire which was put on the car. At all 3 tire centers, they refused to honor the warranty on the tires.
I will end up paying almost $1,000 for 4 new tires. The Michelins only lasted 20,000 miles! Besides an entire day lost, I had to break open the piggy bank.
Reviewed June 7, 2008
I stopped buying Michelin tires years ago. I was very impressed with the great feel and road wear I got with the Michelin tires that came with my new Honda Accord. Naturally, for that reason, when I needed to replace the tires, I went to my local tire dealership and asked for the exact same Michelin tires that came with the car. Problem was, the same model replacement tires ran rough, and were tread-bare in less than 25,000 miles. My neighborhood mechanic pulled the tires off the car and showed me why.
Even though the model numbers and the outside cosmetic appearance of the tire was exactly the same as the original tire, he showed me that the interior belt construction was very different. He pointed out that I now had Michelin tires with the same model numbers that were manufactured in three different countries - Korea, Canada, USA. After that, I realized that when it comes to buying Michelin tires, it's a crap shoot. I don't know if it's different now, but I'm no longer a Michelin customer.
Reviewed May 28, 2008
No physical damage other than the cost of replacing the tires. And of course the loss of $$ of all 4 Michelin tires. We are wondering if there is a recall of some kind on these tires. We have never seen anything like this before. it must be a weakness in the tire that caused the problem.
Reviewed May 13, 2008
On April 25, 2008 I was traveling North on I-17 in Arizona, just outside Anthem. Unexpectedly, The Michelin Symmetry tire on the passenger rear of my 2000 Grand Voyager exploded causing (estimates are $1800.00 - $3800.00) worth of body damage to my vehicle. The tire had good tread life (only 30k miles) and there were no punctures, no previous repairs and no heat marks as verified by Discount Tire's personel, where I had purchased the tires. Discount Tires ageed that the tire failed prematurely and agreed to file a claim on my behalf with Michelin. Michelin subsequently sent me a letter and asked me to obtain two body shop estimates and to fill out a claim form that they supplied, detailing the event. I sent the info that they had requested via FedEx on Friday, May 9, 2008 (economy three day delivery). I received a denial letter on Monday, May 12, 2008. As evidenced by the dates, my packet never made it into Michelin's hands before they denied my claim. The basis of thier denial was that they said that the tire had evidence that it was run flat or low for a long period of time. I whole heartedly dispute thier findings and question thier integrity. I may not check my tires every week, but I do make it a practice to maintain and visually inspect my tires routinely (as I have children that drive in the van). I feel that Michelin has a canned response to complaints such as mine, because they know that it is difficult and costly to challenge thier findings. I believe that this is evidenced by the fact that I received a denial letter before they received the information that they requested from me to complete thier investigation. I spent the better part of the day getting the two estimates that Michelin requested, not to mention the cost of fuel and the FedEx package that I sent to them. It appears that Michelin's bean counters have formulated a plan of action when dealing with product liability claims, knowing full well that they have the consumer over the barrel most of the time. They bank on the fact that the consumer has no recourse, except to hire expensive experts and/or lawyers to prove that thier product is defective, which will far exceed the cost of the claim, thus resulting in no claim. Unfortuneatly, unless you are severly injured or someone loses their life does it become cost effective for the consumer to undergo the expense of proving that Michelin's tire is defective. Michelin can't possibly perform an unbiased and objective analysis, I suspected that going in, but they confirmed my concerns. How can a little ol consumer like me possibly hold my own against a large corp like Michelin, I can't and they rely on it. My only recourse is TO NEVER BUY ANOTHER MICHELIN TIRE AGAIN! Oh by the way, I have Michelin's on three of my cars and that is three less cars for Michelin The commerical of the baby sitting in the middle of the Michelin tire is BS and misleading!!! I have never had a blowout with another brand of tire!!!!
Reviewed May 1, 2008
I have had three side wall blow outs in the last two months to brand new Michelin Synchronome 1111H tires. Each occurence happened within a few days of buying the tires. In each case I hit the side of a curb without scrapeing it hard but distroyed the tires. I drive a suv and have had the same kind of car for many years without this ever happening before.In fact, I have been driving for over 45 years without this happening.
Reviewed April 21, 2008
We have a set of defective MICHELIN CROSS TERRAIN Tires (P245-70R16 106H) on our 2006 Kia Sorento. Not only do they ride awful but have strange and uneven wear on them. They look dangerous. There's no damage to the vehicle YET, but after reading all your reports, I wonder why you guys aren't reporting these bad tires to the NHTSA? They can affect a recall and can force Michelin to solve their manufacturing problems.
I'm reporting our problems to them. Here's their website, National Highway Traffice Safety Administration click on tires: http://www-odi.nhtsa.dot.gov/ivoq/index.cfm or report it here: http://www-odi.nhtsa.dot.gov/ivoq/index.cfm#tires Good luck! Hope these tires haven't killed anyone yet.
Reviewed April 13, 2008
Four hours of lost time.
Reviewed March 24, 2008
The tire seriously damaged the outer skin of the motor home, destroyed the outer part of the exhaust pipes, and severed the propane lines in the wheel well. Repair estimates are running into the $1200 region, including tire replacement.
Reviewed March 23, 2008
I had a blow out on my brand new ridge line pickup truck. 4000 miles on the tires and it was faulty. I only hope to get reimbursed for rental and my deductible.
$9000 damage was done to the truck due to loss of control of the vehicle.
Reviewed Jan. 27, 2008
On December 17, 2007 at approx. 17:30 hrs I was traveling North on I-81 approx 1/2 mile S of exit 90. The right front tire blew out on my Ford Explorer. No injuries. As my Ford Explorer has accutrac which helped me to maintain control of my vehicle and safely coast my way to a stop on the burm of the highway. However, tread seperated causing substantial damage to my vehicle. I have photos of tire. DOT # of tire is B37PDH8X2504. Anyone with failures of Michelin tires should contact the US Dept of Transportation and lodge a complaint. As I have contacted them and requested an investigation into these tires and was told they have not received any complaints on Michelin tires. After seeing this website, I find that hard to believe! After all of this, I no longer felt safe driving with Michelin tires and replaced all four with another type.
Reviewed Nov. 4, 2007
I purchased my 2005 Dodge Ram in Dec 05...Truck had 175 miles on it at time of purchase. I noticed the other day that my front tires are almost completely bald! I only have 22,000 miles on my truck. I would like to have my tires replaced and the back ones looked at as well by a professional.
I have not contacted the dealership about this issue. Since my truck is a purchase and not a lease I don't see them helping in any way...only suggesting that I contact you, the manufacturer of the the tire. I did not realize there were so many problems with the Michelin tire until I logged onto your website. My sister had them on her Explorer and never had a problem...was very happy.
Reviewed Sept. 14, 2007
This may result in tire failure and accident or at the very least premature tire replacement causing financial hardship.
Reviewed Aug. 29, 2007
The third vehicle has 265-75-R17 tires and I had my first blowout with a MIchelin. I have used Michelin tires since 1971 on many makes of cars without a blowout. I am very concerned that just as with the Firestone/Explorer problems, that there may be a problem with specific sizes of the same series of tires. Does anyone agree?
I will visit my dealer tomorrow to have them examine the failed tire and see what they and Michelin will do for me.
Reviewed Aug. 20, 2007
I do not have a horror story to tell about the new MXV4 Engergy Plus tires yet, however, I feel that these tires are unsafe compared to any michelin tire that I have owned previously. The tires set up a vibration in the passenger cabin that gets stressful, and it feels at times as though the belts are moving around with less than 1,000 miles on these tires. In short, I feel that these tires are dangerous because at times, the bounce and vibration from the tires makes me feel that I am not firmly in control of the car. I am trying to get the tires replaced by the Mercedes dealership where I bought the car. If they refuse to repalce these tires with a more suitable tire, then I will eat the cost of these horrible tires and buy new japanese tires from NTB.
Reviewed July 29, 2007
Today My Mother and My Stepfather were driving to Laughlin up the 15. Weather was good, road conditions good. My Mom was driving and made an attempt to pass a slow moving Semi Truck. She checked Her speed at approx. 65m.p.h. When She lost control of Her Land Rover due to a premature blowout on Michelin Tires they just purchased this Year at Costco.
The Rover swerved out of control and smashed into the side of the Semi becoming trapped and dragged underneath the Trailer being crushed by the Semi Trucks Duals. It took two hours to get My stepfather extricated out of the rover and due to the loss of blood to His arms Doctors were just able to save the Right arm.
My Mother, 75yrs old. Suffered contusions and abrasions to Her Face and arms and as of tonite they are still removing the glass from Her body. She has severe bruising from where the windshield smashed into her Chest.
I have been scouring the web and have found NUMEROUS complaints and Product Recalls about Michelin Tires. This very well could have been a double fatality.
Reviewed May 16, 2007
All three tires blew at fairly high speeds.
Reviewed May 1, 2007
Hit a pothole the other day and I believe the poor quality of the tire caused my rim to bend. It was not that bad of a pothole but these tires failed to perform properly.
Reviewed April 3, 2007
On November 15, 2006, I purchased 4 205/55HR 16 Michelin Pilot Exalto tires in the amount of $464.44 from Tire Rack. On March 23, 2007, I incurred 2 flat tires and purchased 2 replacement tires from Tire Rack in the amount of $271.08. Per my Road Hazard insurance program through Tire Rack I will be reimbursed in the amount of $199.48.
Per conversations held with two different tire service centers, it has come to my understanding that these tires had manufacturing defects and if it werent for these defects the tires would have been able to withstand the damage (as these tires were less than 5 months old).
I have been a very valued and loyal customer of Michelin for years and always will be. I am currently an undergraduate student at Harvard University and have very limited income. I kindly request that Michelin Tires reimburse me my out of pocket expenses in the amount of $131.60. If this matter is not resolved with reimbursement of my out of pocket expenses I will have no further option but to seek legal action in small claims court and contact the appropriate authorities regarding the business practices of Michelin.
Reviewed Oct. 29, 2006
Two years ago I bought my Dartmouth college junior a Subaru Outback Wagon. The Dealer installed a new set of Michelin XSE mud and snows to seal the deal. My daughter at first reported that these tires did not work all that well in the snow and also told me that the tires felt greasy when wet. Her previous car,a GM A body wagon with a set of Yokohamas LS4's , served her well in the snows of New Hampshire. More recently, the Subaru Wagon Michelins have developed blisters in the side walls (this with the tires having about 20,000 miles on them)
The other day the front right tire blister just blew open with the inner carcass material showing thru the failure zone. The tire dealer has examined the tire and said it simply failed. There was no evidence of underinflation or road hazard damage. These are supposed to be premium tires and are sold for considerably more than comparable tires made by other tire companies. I've had other negative experiences with the Michelins on my wife's Dodge Caravan and now I'm quite sure I will never buy this brand of tire again. With proper care the first set of Yokohamas on her GM wagon lasted 90,000 miles The Michelins at 20,000 miles are not to be trusted and are now in the tire dealers dumpster - what a waste.
Reviewed Aug. 31, 2006
I bought 4 Michelin Pilot tires and had them mounted at discount tire center in Long Beach, CA.,on August 13, 2003. I just noticed a deep crack running across the treads of one of these tires. about a year ago a defect that looked exactly the same appeared on another of these four tires bought at DTC. Initially we thought it unusual but we paid for new tires. This is the second time and we would like Michelin to replace the remaining two from this original 2003 purchase.
Reviewed July 20, 2006
I recently purchased a 2006 Dodge Charger-Daytona Pkg. My vehicle came equipped with the Michelin Pilot Sport, 235/55r/18 tire. With less than 10,000 miles, the sidewall of my tire blew out while my husband was driving 70 miles an hour on a freeway. The vehicle began to shutter and he immediatly lost tire pressure. The tire looks like someone took a knife and cut around it. The inside of the tire shows blistering. Michelin has offered $80.00 towards a new $240.00 tire. After reading recalls for the sister tire (20 inch) and after reading several of the comments on this page, I have decided that I do NOT want Michelin tires on my car. Unfortunately, I am now out $900.00 for tires I shouldn't have to replace for another 35,000 miles. :o(
Reviewed April 20, 2006
Three of the four OEM Pilot Sports Radial X tires on my Porsche have developed cracks in the sidewalls in less than 15,000 miles.
One blow out, fortunately at low speed. Dealer says I ran over something. Of course, I know it went driving in town on smooth pavement at 35 MPH. Gee, I guess something invisible jumped up and made a hole in the sidewall. Second replacement at an aftermarket dealer. Last one just happened. I took it to the tire store manager who called Michelin and would not let them give him the run around. He told them if was definitely a defective tire. They are going to pro-rate this one. It is alarming to think these are high speed rated tires. I wonder how many bad accidents could possibly have been avoided.
Reviewed April 5, 2006
While on a short trip with my family, I had a tire go flat. I went to a Michelin location in Pigeon Forge, TN to have it repaired. The service team told me it would be 20 minutes. 45 minutes later I came back and they had still not pulled my car back. I explained the situation to the man at the desk. He told me too bad and I would just have to wait my turn, it didn't matter what the service man told me. He then proceeded to yell at me in a room full of people, about waiting until it was my turn. I was horrified.
He then went and got my keys and told me I could just go somewhere else. I started to cry (I never cry), I had never been so humilated in my life. I asked for the corporate number, he said he was the owner. He then handed me a business card and scribbled his name on the back with the words owner underlined.
I explained to him that he needed to repair my car, I am on vacation with my kids by myself and need to get the tire repaired, I have already waited this long and it is unfair for him to just tell me to go somewhere else. There are 2 reasons I was treated in this demeaning way, 1 - I am a woman, 2 - the car was a very cheap car (if he had only know it was a rental and that I am a DVP for a large company who has and will discontinue their contract with your company),
In my opinion service is the #1 reason I choose to do business with a company. Based on the fact that Michelin allows someone like this to continue to do business under their name infuriates me. The old saying goes that a dissatisfied customer tells 10 people about there bad experiences. I have already called the BBB of Tennessee and will also be contacting the tourism board. I will never do business with this company again and intend to make sure everyone I know makes the same decision. People like this gentleman should not be allowed to work with the public, much less own a business that deals with them daily.
Reviewed Jan. 7, 2006
I just looked into the recent Michelin recall on heavy sports load tires. I have Pilot P215/50 r17 93V tires on my Mazda. I noticed blistering on one of the tires and the other mysteriously has low air pressure. I have already replaced two of these tires with another brand with limited miles on my car. I would not recommend these tires to anyone.
Reviewed Dec. 22, 2005
I bought a used 1999 Dodge Quad Cab 2 wheel drive pickup truck.I felt very safe when I saw that the truck came with a set of MICHELIN LTX A/S tires. I took my new truck over to a tire shop because I felt a bubble in the sidewall. I was told that when tires are on the rack sometimes it causes an indentation. I am a horse trainer and pull a gooseneck horse trailer.The weight of my trailer is around 5800 lbs empty.
I proceeded to pull my precious horses with these tires for two months all around Oregon. I thought I was safe. On June 25, 2005 on Interstate 5 in southern Oregon I found out differently. "Thank God" I did not have my trailer hitched on that day which is rare for me!
My friend and I were returning from a Quarter Horse show which I had planned to show in but decided to just go and watch instead. Around 4:30 PM pacific time I felt a thumping in one of my tires. I asked my friend if she felt it oto? We agreed that I should pull over as we thought we were having a flat. Right about that moment I felt a horriable vibration then an explosion! Then as I was still driving on I-5 at 65 mph the pickup's rear end jumped up almost putting us into a nosedive and jerked violently to the right into a sideways skid as I held onto her the best I could.
I proceeded to fishtail at least 3 times all across both lanes of the Interstate miracously hitting no other vehicles.After I finally gained control of the truck I coasted towards the shoulder and did not touch my brakes until I was around 20 mph. After I got stopped my friend and I thought the gas tank had exploded so we unbuckled our seat belts to quickly exit the truck! As I grabbed my cell phone to call my husband my friend was walking around the truck to see what had happened.
I heard her say that I needed to see this. I said "I know we have to change a tire". She says "No Jamie your truck is totalled".
The whole left side of my pickup bed was ripped in every direction, there was a huge hole in the fender well,and the tire pieces almost took out my gas tank. After I contacted my insurance agent I found that they could have the truck fixed. I had over $3500.00 in damages.My MICHELIN tire had a tread seperation. No blowout.
My friend and I had whiplash and I got a nice fractured collar bone and rotator cuff injury. I have been told that had I touched the brakes we would have been killed because when the truck took a nosedive it would have rolled violently down the freeway. I don't know why I just rode it out without braking but am very greatful I did.
After I had the truck repaired it never drove right or pulled my trailer right. I contacted Michelin to only be told that since I was not the original owner they couldn't help me. Our local Michelin dealer would replace the damaged tire with a new one and I declined because the remaining tires had tiny cracks and sidewall bubbles.I also was told by the Michelin dealer that my remaining tires had 80% tread and I have nothing to worry about. Basically I'm a silly woman -- go away!
Since I couldn't total my truck,had no real serious injuries to report, and was not the original purchaser of the tires then legally I had nothing. I fought every angle for two more months and all I got was reimbursed for one tire from my insurance after I had to go and fork out $650.00 for a set of four new Toyo tires from our local Les Schwab tire store.
Reviewed Dec. 11, 2005
In August of 2005 we purchased a 2003 Hyundai Elantra for our 17 year old daughter. Needless to say, at 17, she is a new and fairly inexperienced driver. The car had 18,000 miles on it, so did the tires which were original to the car. That should have been no problem.
Yesterday 12-9-05, our daughter was driving a friend home in the late afternoon. They heard a noise and pulled over. Her tire was flat. On closer inspection, it looked as if someone had taken a knife and slit the sidewall 360 degrees about an inch out from the rim. They changed the tire, and my daughter went on with her day. Last night at 1 am she was on her way home from the movies, when another tire blew! There was nothing left of this one.
She drove the last block on the rim. After reading the other reports here, I printed them out and took them with me to the dealership where I bought the car. They agreed to reimburse us for the price of new tires. We bought 4 new tires for her car, and 2 new tires for my car, as I also had Michelin tires on the rear of my car. I will never have Michelin tires on another vehicle I own. How different this story could have ended had she been on the freeway, or going a high rate of speed. I feel extremely lucky to still have my daughter with me after this experience.
Michelin Tires Company Information
- Company Name:
- Michelin
- Address:
- P.O. Box 19001
- City:
- Greenville
- State/Province:
- SC
- Postal Code:
- 29602
- Country:
- United States
- Website:
- www.michelinman.com
