Michelin Tires Reviews
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About Michelin Tires
Michelin Tires designs and produces tires for differing applications including passenger vehicles, motorcycles and heavy trucks. Known for innovation since 1889, Michelin brings together distinct features such as enhanced safety, energy efficiency and longevity into its products. It caters to customers across more than 170 countries.
Visit www.michelinman.com/auto/browse-tires/all-tires- Excellent performance in wet conditions
- Good customer service experience
- Issues with warranty claims
- Some reports of premature wear
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Michelin Tires Reviews
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Reviewed Sept. 1, 2014
I bought my Lincoln in 2011 and it has got Michelin Latitude Tour tires on it. When I went to get my oil changed, they told me that all of my tires were dry rotting. Had 52,000 miles on them. The warranty is suppose to be 55,000 miles but they will not do anything about them. I will not buy Michelin tires again.
Reviewed Aug. 31, 2014
I have never had a tire explode except for one Michelin. The entire tread let loose and damaged our motor home. I definitely will never buy Michelin tires again. I was not too fond of them to begin with. These are LT 245 75 16 tires load range D. I always check inflation before a trip.
Reviewed Aug. 28, 2014
The 50,000 tires are worn out at 30,000. Struggling to get help. I have filed a claim and every time I call I get new info. This is really a stress mentally and financially. I just hope my rep takes care of me and gets me some money back. I will keep everyone posted!!!!!
Reviewed Aug. 19, 2014
Michelin Cross Terrain on a Ford Ranger, shuddered and blew-out in July 22, 2014, resulting loss of control and roll-over for my daughter near Flagstaff, AZ. Minor injuries and vehicle totaled. Michelin has a long history of denying responsibility and evading the consequences of their bad products.
Reviewed Aug. 6, 2014
My husband and I spent $1500 on new Michelin tires at Sears in May 2013 that had 60,000 mile warranty. We have put on 33,000 miles on the tires. We took out car to be worked on and was told that our tires were dry rotted!!!! Not sure how long this was going on. Went to Sears to have them check our tires and was told there was SIGNIFICANT dry rot on all 4 of my tires!!!! They called Michelin for me and was told they would only give me $71 per tire back!!! We should get half the cost back since we only got half the use!!! We purchased these tires and paid the price and looked for the most miles so after 2-3 years, we would not be buying new tires!!!! We do not "travel" the world and only put an average of 10,000 miles a year on a car so we thought we would get at least 5-6 years out of our tire. Isn't that what tires are meant to last!!??? Shame on Michelin for not standing behind their products. We all should file a class action and see what they think of that!!!!
Reviewed Aug. 4, 2014
I have recently purchased a new 2013 Buick with Michelin Energy Saver A/S tires, P235/50 R17. I picked up a nail which made it necessary to have it repaired. Unfortunately, the patch will not hold. I have gone to two separate tire repair shops, including an authorized Michelin dealer, and both required return trips to fix the repair. It still leaks 10 to 15 lbs. of air per night. Both dealers say the patch will not stick to the inside of the tire. The only alternative they provide is a new tire. Michelin does not want to consider it a defective tire and wants to give me the Road Hazard allowance, which is only 25% on a new tire. If I have to buy a new tire every time I pick up a nail I can guarantee that I will never buy Michelin's again.
Reviewed Aug. 3, 2014
I was in a serious accident caused by a sidewall blowout on my 2012 Honda Ridgeline with Michelin tires. This is the second blowout on this truck. I also replaced a tire when the truck was several months old after noticing a split in the sidewall. That is three of the four original equipment tires having problems. Fortunately I survived and no one else was involved. The truck was only two years old. No more Michelin for me.
Reviewed July 15, 2014
I have a 2012 Toyota Tundra with 18,000 miles in it and has weathering cracks on all 4 tires. Michelin told me to go to T.O. Haas to have them look at the tires and they agreed it was bad and will keep getting worse but he said if he sent the tires to Michelin they would sent them back because they aren't bad enough for them to replace it. The warranty says 6 years or life of tires yet they wont replace tires when they are just bad? I don't want to spend $800 on new tires. I'm not happy with Michelin's service or their tires and won't be buying from them again.
Reviewed July 12, 2014
We bought a brand new F350 diesel with a set of Michelin tires on them in July of 2013. The end of June 2014, we noticed pitting and cracking in the tires on the tread, so only a year later. The vehicle had just barely 10,000 miles on it, and never goes off road. We went to the dealership who initially contacted Michelin. We were first offered that they would pay 85% of two of the tires and 35% of the other two, which was not acceptable to us, as even the service manager said the tires were defective. So we called Michelin ourselves multiple times and asked to speak with managers, who seemed always to be on breaks when we called. When we finally spoke with a manager about the issues, they kept referring to the tread-wear, which, yes the tread was wearing faster than it should and is even another issue but there are CHUNKS of rubber tire missing from almost brand new tires and it was on all four tires.
They would never admit the tires were defective, but they kept trying to give us a "better deal". As they told us their "final offer" was 2 new tires for free and we would have to pay 40% of DEALER RETAIL (which these tires are $400+ per tire at the dealer) plus mounting and balancing for all 4 which means we would have to pay $500+ of our own money to replace their tires that are defective and falling apart.... unbelievable and truly disheartening that Michelin does not stand behind their products. I had Michelins many years ago on a car and got 80K miles out of them and never one issue. We thought we were lucky to have Michelins on the new truck we bought last year, but it is turning out to be a curse instead. We are trying to work with the dealership for a better price on the tires, so our 40% is less. Crossing my fingers, as we have to do something, we can't keep driving on tires that are falling apart, even though we believe that Michelin should be paying for it all.
Reviewed July 11, 2014
I purchased Hydro Edge tires 4 years ago and have 52,000 miles on them. My dealer told me they had dry rot and that I needed 4 new tires. I called Michelin and thought that since I had received 58% of the warranted miles, I should receive a credit of 42%. They called the dealer while I was on hold and confirmed the diagnosis and offered me 35% which I did not accept, so they offered me a 45% credit on new tires which I accepted. Michelin honors their guarantee! The whole event took less than 15 minutes.
Reviewed June 29, 2014
I have been complaining for over 4 years about the defects on my sidewalls. The checking and splitting showing write through to the inner lining and the danger this has on my life and family's life. My case number is Case number: **. Each time I updated my complaint, sent pictures and letters to three CEOs of Michelin, I was brushed off with a discount offer on new tires. The fact is I shouldn't need tires during this period. It's my life at stake.
Reviewed June 28, 2014
I bought 4 top-of-the line Michelins for my hybrid Camry, and the dealer did an alignment as part of the installation, nearly $1000 out the door. Now, less than 30,000 miles later they are worn out!! I've had other tires go 80,000 miles. The tires were rotated regularly, 4 times, by the same dealer. Michelin refuses to do anything because in one case the rotation was done elsewhere and I did not save the receipt. I am a conservative driver -- hey, I'm 72 and it's a hybrid. Don't believe the warranty BS on their new ad campaign.
Reviewed June 6, 2014
Based on my experience, I believe Michelin has no intention of honoring their warranty. One of my tires is defective which was proven by two separate mechanics (independent and BMW) after going through two separate inspections and a total of 7 alignments. After informing Michelin of all this, they still needed an inspection from their authorized dealer (Frisby Tires). When I went to Frisby, they had no interest in helping me and made up every excuse possible to try to get out of doing the inspection - BMW did it wrong, your other mechanic did it wrong, we can't find your tire size, it must have been purchased in the USA - and they sent me away without doing the inspection.
I informed Michelin of this and they apologized but still needed an inspection, so they sent me to Canadian Tire. So I drove to Canadian Tire and they said they do not do Michelin's inspection unless the tire was bought from Canadian Tire. I informed Michelin of this and they apologized but still needed an inspection, so they sent me back to Frisby. I went to Frisby and spoke to another person. Again he asked, "Why should we do this when you didn't buy it here?" I said, "I don't know. Michelin sent me here".
So he asked me what I did. I told what I've done with the two separate mechanics and he said, "Well, it's clear. The tire is defective". He said, "You can't do a tire inspection on a radial pull." He said, "You've gone through the correct steps in identifying a radial pull." However the tire was on back order so he wasn't sure what to do, so he sent me on my way. I informed Michelin of this and they said Frisby had not reported the inspection result. They called Frisby and said they needed me to go back to Frisby for an inspection. That's when I got fed up and said I will not go back to Frisby again. I have not heard back from Michelin since. Michelin has no intention of honoring their warranty.
Reviewed May 31, 2014
I received letter thru the Mail that tires were recalled on my 12 passenger Van (Ford). So I took it about a month ago to ford dealer and was told that Michelin had not released the replacement tires yet. Still waiting.
Reviewed May 25, 2014
Took my 2005 Buick Terraza CXL AWD to my usual car wash today and was told they didn't want to put my vehicle through their car wash because the tires were cracking and coming apart which could cause damage to my car and their car wash equipment if one or more tires deflated during car washing. I found their claim preposterous until I was taken outside and shown the tires. I then proceeded to Walmart where the tires had originally been purchased and was told they had no record of my having purchased those tires there.
I was told that Michelin Hydro-Edges were prone to dry rot and they no longer carried them. Handy, they had no record of my only tire purchase ever from Walmart but admitted my name was in their computer records in the tire department. They advised because the tires were six years old, Walmart would not do anything to warrant the tires and that I would have to contact Michelin directly. So much for misleading me about their 90,000 mile warranty as the mini-van has only 63,794 miles on it on 05/24/2014 and the OEM Continental tires were completely worn out before the Michelin Hydro-Edges were even installed.
Reviewed May 22, 2014
I did everything to maintain classic car tires. Michelin dry rotted only on sidewall and blowout after coming back from winter storage where it was stored indoors and raised with jacks so tires would not take weight. I will now deflate tires in future and store in vacuum sealed bags. I don't know what else to do to stop the dry rot.
Reviewed May 21, 2014
Bought 4 new 285/75 16 E LTX AT2 tires for my 2001 Dodge 2500 in Nov 2010. Tires had approx. 28000 miles. Just looking at them they looked good - lots of tread left. But on 5/16/14, while driving to the coast towing our fifth wheel trailer, one of them EXPLODED (!) and destroyed the entire right side of my truck. We just narrowly avoided going off the road and into a drainage canal.
After emergency service got us back up on the road, a tire service looked at the tires and showed us they were dry rotted and full of cracks all through the side wall and tread. This defect has caused $5,000 in damage to my truck. AND is the last time I buy a Michelin tire. There is no way the tire should rot that soon. I just replaced 4 Goodyear G614s on my trailer that are 9 years old and have zero cracks (!) but because of the age, I installed 4 new ones.
Reviewed May 15, 2014
I decided to go online and research these tires. Now, I have discovered how dangerous, and potentially dangerous these tires are. I am riding around on time bombs! I am appalled that Michelin and America's Tires would abuse their customer's life to this degree!
Reviewed May 14, 2014
I purchased a new 2013 GMC Sierra Truck with E rated Michelin tires. When coming home from a trip on the PA turnpike, the driver side front tire with 15,000 miles blew for no reason. We stopped for fuel a little before this happened and all the tires were inflated and looked good. We were traveling at 70 mph and the trunk jetted to the left, hitting the concrete dividing wall. That stopped us from going into the oncoming lanes and may our lives. I walked back to the spot that this happened and could not find anything that could have caused this.
Reviewed May 10, 2014
In January 2014 I purchased a 2012 certified Lincoln MKS with 9600 miles. After the harsh winter as I was detailing the car I noticed significant dry rotting on the sidewalks of the tires. Returned to the dealer which was an exercise in frustration as always. They said there was nothing they could do even though the car supposedly passed their 10,000 point marketing gimmick inspection to qualify as "certified". After that aggravation I began to check the internet only to find that Michelin obviously has a huge problem with premature dry rot. These tires have 15k miles now and it won't be too long before I will have to replace them. Michelin's warranty for defects is a joke. I've always been a Michelin tire guy, bought dozens of sets of Michelins over the years but never again.
Reviewed May 2, 2014
There isn’t a tire company that covers road hazard. The customer is required to buy road hazard at their own discretion, which is why Michelin can't take responsibility for that. I've worked for Michelin before.
Reviewed April 18, 2014
Michelin HX MXM4 - These tires were installed on my Honda Accord coupe in 2012 by Tire Kingdom. After only two weeks I had a front tire side wall blowout. There was no hazard or debris in the road. Fortunately I was on a surface street only going about 40 mph. The tire instantly went totally flat. I was disgusted that the Tire Kingdom employee avoided any discussion about the tire and its failure, and all he would do was sell me a new tire. When a person spends a grand on tires, he expects better. I had to go on-line to learn about this phenomena.
Reviewed April 16, 2014
I have a 2007 Dodge 3500 dually with Michelin tires purchased new from Discount Tire. I had a blow out at 27000 miles. It did almost $3000 damage in the rear fender area. I went to a Discount Tire for help on this and they said it appeared to be a tire failure and suggested sending a claim to Michelin. Well long story short, Michelin declined to do anything to assist. I will never buy another Michelin tire if they don't stand behind their tires. Also they were supposed to be 70,000 mile tires and at about 40 k they are about gone. Overpriced and not lasting as they should.
Reviewed April 11, 2014
We bought Michelin latitude tire for my SUV. After 4 years the tire are coming apart. These are 6 years tires. We went back to the store and they are only offering us 30% discount on a new set of tires.
Reviewed March 28, 2014
New 2013 Camry with 3,900 miles on it. Had a blowout on I75. Brought the car back to dealership where they insisted it was punctured and sold me another new tire. It was NOT a puncture, the tire blew out with a bang. Unable to shop around for a tire - would prefer NOT to replace with another Michelin but do not want to mix tires. If you only get 4000 miles on these things, it seems to me Michelin has BIG problems. Would never recommend Michelin to anyone.
Reviewed March 21, 2014
I bought 4 of the so-called best tire, the Defender 90,000 mile tire. Hit a pothole after 2k miles and a tire spit open, so I called the customer service and they told me there is no road hazard warranty and they were sorry but couldn't help me out. I bought what I thought was the best but the best isn't there. The company Michelin doesn't care about the customer. Well they just lost 1 and before I buy another tire, I will make sure I can get some sort of warranty with the tire. I will never ever buy another Micheliin tire again. You think you're buying the best. I guess Michelin thinks they are the best but beware everyone.
Reviewed March 20, 2014
While on the highway on December 2013, my rear right tire completely peeled off causing the car to swing and go off road, a major accident where my wife and me were severely hurt (broken bones, ribs and back) and the car is a total loss. The data at the accident time were as follows: Tire is a year old (manufacturing date 1412) and bought mid-year from the authorized dealer "Temco". Tire traveled about 15000 km. Car Speed was 120 km/hour. Tire speed is "H". P.S. Notice the other tire which was bought at the same time. I am trying to contact "Michelin Tires" since accident date, they do not reply. OBVIOUSLY, "Michelin Tires" DO NOT CARE ABOUT OUR LIVES. See the pictures for more data.
Reviewed March 8, 2014
Purchased a set of 4 MXV4 for my 2006 Mazda 3s in June 2010. The tires still have 60% + of tread left on them. The problem is the tires are dry rotting. Cracking all along the sidewall. Discount Tire advised too bad to drive on and offered $42 a tire credit. I paid $183 ea. at Discount Tire. So I contacted Michelin, they offered 60% and I pay all labor cost. Really I wouldn't be paying labor cost if it wasn't for your defective product. I purchased Michelin because I thought I was getting the best with the best warranty. Now I really feel like a fool. Paid more to get Michelin for the same crappy warranty. If Michelin refuses to change on this, I will eat the cost of new Pirelli tires on my car and never look back at a Michelin product again.
Reviewed Feb. 20, 2014
I bought four new Michelin Primacy tires for my van on September 2013 at Sullivan dealer. On January, one tire blown up after only 4K miles on it. Because of the weather was too cold that night, our 5yrs kid on the car, and it was only more than a mile away from home, my wife tried to run it home. I brought it right back to the same dealer for replacement the next day. They replaced it and charged me about $222. I contacted the Michelin warranty dept and by their procedure, I should contact them first. Two days later, one of the Michelin rep contacted me back and asked me to ask the Sullivan contacting them about the tire. I called Sullivan for the info and the dealer did contact Michelin. By Sullivan, John told me that he told the Michelin that the tire was damage so bad that they didn't know the cause and by that time he called, he didn't has possession of the tire anymore.
By contacting the Michelin warranty dept, they told me that the dealer didn't have the tire for measurement so they can't do anything. The warranty is only for tread and wear. They don't consider the defective tire. I am a Michelin fan and I spent too much money for this company on my two cars. From now on, I will take Michelin out of my list for new tires. You will know them more when things happen, not when nothing. Please think again when choosing the Michelin tire in the future.
Reviewed Feb. 18, 2014
I have had a bad Michelin experience. They do not deliver performance & service as professed by Michelin. I had about 37,000 miles on my symmetry tires and they dry rotted, one by one. I went to my local Michelin dealer. I was informed that I had to take it up with Michelin because it was Michelin's call to go pro-rated. Pro rate bs 37,000 miles and they blew out due to dry rot? I still drive my car everyday but with a less expensive tire/brand that I actually get 50,000 and change on 45,000 miles tire versus 37,000 from 65,000 due the math. I am in need of another set. Another local tire shop has yet again recommended again Michelin symmetry, because it is the only tire I can get in whitewall for our Town car. It uses 225 60 r 16. None of my family or friends have purchased Michelin since my horrible experience. Believe me, word of mouth REALLY has merit. At least in my case, I work with over 200 employees plus I have a host of family members who value my opinion. All in all, very disappointed in their product/service. Thanks for hearing me out.
Reviewed Feb. 2, 2014
I have less than 30k on a set of LTX Michelins. The side walls on all 4 are cracked. Thought it was just my set but found many other customers with the same problem. I was going to get a set of MS2s but have to look elsewhere.
Reviewed Feb. 1, 2014
Before you buy Michelin tires (or any tires at Sam's Club) read this. I purchased a set of Michelin Hydroedge (90,000 mile, six-year warranty) tires in December 2008 from Sam's Club at Harbison, in Columbia SC. These included the road hazard warranty. The van has done 56,000 miles since then. Last Thursday morning at 5:30 am, my 74 year old mother and her 70 year old husband were on the way to the hospital when they had a flat. At that hour there was no one to assist so they had to call a taxi for a $70 ride to the hospital.
After inspecting the tires I noticed that all four showed evidence of deep cracks (not dry-rot) in the sidewalls of the tires where they meet the tread. The one tire which went flat also had a nail in it, which may or may not have caused the tire to fail. Regardless, I thought with the manufacturer's warranty and the road hazard warranty and receipt in hand I would be able to get some satisfaction from Sam's Club and/or Michelin. Here's what I was told: Sam's Club only warranties tires for three years, regardless of what the manufacturer's warranty says. The tire definitely went flat due to the nail in it (I've driven cars that had nails in the tires which didn't go flat so I don't know how they could be that certain). As a goodwill gesture they would replace the flat tire on a pro-rated basis but offered me nothing for the other three defective tires. I would have to deal with Michelin for the other tires.
I called Suzanne at Michelin customer service and she told me the same as Sam's Club - Sam's doesn't honor the MIchelin warranty, but she could send me to another MIchelin dealer to see if they would warranty the three remaining tires (which they never sold in the first place). When I pointed out how ridiculous that was and that I may end up with mismatched tires she had nothing else to offer. Since I had already wasted two hours with Sam's I wasn't going to continue driving around town without a definitive answer. I hung up and the van now has Goodyear tires on it. Beware of Michelin and Sam's when buying tires.
Reviewed Jan. 26, 2014
Jan 2014, I took my Toyota to the dealer for an oil change, a new battery (because the van did not start), and to get the tires checked. I had a low tire and when I stopped at a local tire store, they filled it up but also told me my tires were dry rotted, and needed replacement, so the dealer checked them and said it was cosmetic. I called Michelin and they had me take the van to their shop where the tech they were dry rotted but not enough, but Michelin would replace the tires if I paid 55%of the cost plus mounting. I counter offer to pay 10% and half the mounting. They told me to get lost. I told to watch for me on TV as I would be driving around the auto show (which was in town) with signs that said come take a look at my rotting Michelin tires on my Toyota. I also went on Facebook, the Michelin, North American auto show (which was coming in town), Toyota, and Toyota Sienna pages and told my story.
The next morning the supervisor for Michelin USA called me, and told me they would replace all four tires and pay for the mounting. My Toyota is smiling and I'm 100% happy - he said the cracking-dry rot on my tires happened because my van sat on the dealer lot for a year and half and the tires when sitting will dry rot. He said had the van not been sitting, the tires would not have dry rotted. I did buy a 2012 model 6 months ago in August of 2013 so my Toyota is very happy and I love my new Michelin tires, they drive great. I'm on my way to Disney in Florida.
Reviewed Jan. 14, 2014
I purchased a new set of Michelin tires 7/2012 for my 2007 BMW 328i, I have rotated my tires every 5K miles and the 3rd time just recently was told my 2 rear tires were completely worn and need to be replaced. I spent over $900 for the tires and now they want me to pay $600 to replace all 4 tires with 16K miles on them. First of all why would I want to spend any money with a company that does not stand behind their product. I feel the tires are defective and should be replaced at no cost or very little cost to me. This was my 3rd set of tires and each one lasted over 35K miles. I have followed all of the manufactures directions, alignment of the auto, rotating tires every 5K, and checking air pressure. This is my first Michelin tire and as a consumer it will be my last and my family and friends will stop buying this product as well if they don't resolve this issue for me.
Reviewed Jan. 10, 2014
I am the second owner of a 2010 Hyundai Sonata which came with factory Michelin MXV4 S8 tires. When I bought the car in 2012 with 13,000 miles on it, I noticed all four tires showed widespread cracking on the sidewalls but failed to have this checked out. Recently a Hyundai tech noticed the problem during a multi-point inspection and recommended the tires be replaced. I noticed others have complained of this same issue with the same Michelin tire model. I am concerned about the safety of the tires and will replace them before a highway incident occurs, but at several hundred dollars premature expense.
Reviewed Jan. 4, 2014
I'm experiencing pitting on my front tires. I don't drive off road and the roads I traverse to/from work are not bad, I do not race stoplight to stoplight, and I keep my tires properly inflated. I started to notice the pitting at about 45k miles. It may have started earlier but I think the amount of pitting (you can't miss it) that I now have is what has drawn my attention to it. I just discovered your website; I will be contacting Michelin as well.
Reviewed Dec. 23, 2013
Michelin Latitude tires with DOT of 0710 and about 30K miles - all 4 show weather cracking. Car is used daily in a very moderate climate. Tire pressure has been correctly maintained. No damaging tire dressing has been used. Never had this issue with another brand. Michelin doesn't warranty against this but Goodyear does. Off to replace with Goodyear.
Reviewed Dec. 20, 2013
I have been driving for 50 years and until the last 3 months I never experienced a tire blow out and now I have 3 Michelin p265 70 r16 tires blow out on 3 separate occasions. No injuries but very scary. Has anyone else had the same experience? The car is a 2002 Chevy Tahoe.
Reviewed Dec. 18, 2013
I own an automotive repair shop and have installed my last set of Michelin tires. I have had 14 out of 16 tires so far out of round that they wouldn't pass my road force balancing specs. They also make Uniroyal tires which I have had 7 out of 8 BAD. Then they told me if I didn't replace tires with their brands they wouldn't credit me for the bad tires, REALLY! No more junk Michelins for my shop. I would think for the price they should be top of the line, trust me they're NOT! Save yourself the headaches, don't purchase.
Reviewed Dec. 17, 2013
The tires on my '04 Jeep grand Cherokee came with Michelin xch4 tires. They did good from the factory and at bout 80k decided to put same back on.15k later, I can't keep them inflated? Had rims re-sanded, sealed and checked twice. Now the cost of near two hundred bucks still leaks 10 pounds a week. Told by tire guy sidewall leaks and should be replaced??
Reviewed Dec. 16, 2013
Blowout, with less than 6,000 miles on my Camry Energy MXV4 S3 Michelin tire... Had to drive on the "donut" for 200 miles, and when shown the tire to Toyota dealer, they replaced with a new tire, but originally said it was Michelin's problem; however, I insisted THEY take it up with Michelin.
Reviewed Nov. 24, 2013
I have 4 Michelin tires on my 2010 Audi s4 which has 31k miles and the shoulders are cracked but the tires have plenty of tread life left. I took the car to have winter tires installed and the manager at Town Fair Tire highly suggested that the tires be replaced because of the cracking at the shoulders and as a V-rated low profile tire, I should be concerned about the tires blowing out.
Reviewed Nov. 20, 2013
Bought a set of 04 Michelin XM1 tires in 2010 and faced an air leakage problem from the side walls. Facing similar problem in XM2 set of 04 tires bought last month in Sept./Oct. 2013. Waiting for the company to contact me for replacement.
Reviewed Nov. 16, 2013
I purchased a set of 4 Michelin LTX M/S2 tires through Costco back in April 2012. As of right now, November 2013, I have about 22K miles on them. Recently, noticed all 4 tires having chunks of rubber missing from the thread, at varying degrees of damage. The tires are always properly inflated, are rotated every time the truck is serviced (every 5000), alignment is checked, and I drive only on paved city roads (asphalt and concrete).
Today, I took the truck to Costco to have the tires inspected. The "certified" tech acknowledged the issue but could not give an explanation. He also stated this was the first time he saw the problem on the M/S2. Costco offered to prorate only the front 2 tires, saying these tires were in worse shape than the rear - even though the problem exists on all 4 tires. However, the tech offered up different tires, recommending not to put the same tire (brand/model) on the truck. But this would mean a mix match of tires, and I would only have to return a couple of months later to replace the other two. The tech also indicated this was Costco's warranty and not Michelin. When I inquired about the Michelin warranty, the tech related that dealing with Michelin will take months, but he could talk to his warehouse manager to see if Costco will prorate all 4 tires due to my concerns. The tech said he will have an answer by Monday.
In the meantime, I sent an email to Michelin concerning my issue. Received a generic reply that due to high email volume, a response may be delayed a few days, but to call an 800 number if it is a major concern. I will probably follow up on Monday with both Costco and Michelin. Bottom line, at 22K miles (70K warranty), if the tires show anything other than normal thread wear and is not caused by user error, the dealer and/or manufacturer (Costco and Michelin) should be doing whatever they can to resolve the issue to the customer's satisfaction. I don't mind paying a prorated price for all 4 tires, but if the issue is in workmanship and materials, the tires should be replaced at no cost.
Reviewed Nov. 12, 2013
I have a 2011 Ford Escape Hybrid with Michelin tires. I have 23,000 miles on my vehicle. I have noticed dry rot on the tires and took it in to the dealership I bought it from. They placed the vehicle up on a lift, placed a Michelin Tire wear chart next to my tires and said all was good as it did not meet the Michelin standards for "bad tires", and they also put that in writing as I requested. I then took it to a local Tire Kingdom and they said I had dry rot and examined all of the tires while on the ground. They too put the car on a lift and found a nail embedded in the left rear tire that Ford dealership did not see.
I wrote to Michelin about my experience and my concerns for tire blow out. They responded back and asked the dealers name etc. which I provided. They then told me to take it to another Tire Kingdom in a nearby town - who examined two tires and declared them "good". I said I was not satisfied as I was told by the other Tire Kingdom they were not. He then said he would call Michelin and would call me. That never happened. Two days later Michelin sent me an email with no resolve. I have done everything possible I can do. I emailed them back and told them that I have lots of documentation re these tires so that when one does blow, we have legal recourse. Bottom line Michelin does NOT CARE folks!
Reviewed Nov. 12, 2013
I purchased 4 new Michelin Defender tires at BJ’s Warehouse Tire Center in May 2012. They are 90k mile tires. I began to notice the outer treads are balding on all 4! I stopped at BJ’s and showed them. They said the tread depths were bad enough that they could replace 2 now at a 60-65% discount of the original price, and when the other 2 get worse, they will do the same then. I'm sorry, but I purchased these tires EXPECTING to get 90k miles, not less. And I supposed to wait until the other 2 get bad enough? I'm done with Michelin and BJ’s. That is utterly ridiculous! Buyer beware!
Reviewed Oct. 30, 2013
I have no problems with the tread on my tires. A matter of fact I have bought Michelin tires for every vehicle I have purchased. I have saved up money to purchase them. But I have put a little over 40,000 miles on my van and now I see that I have dry rot on all four tires. There is a lot of tread and because of the dry rot now, I don't feel safe driving my van. I paid too much money for these tires for them to be dry rotting. So tell me, is there a warranty for this!!! Under the circumstances I think you should replace these tires with dry rot. When I bought the Michelin Harmony they had to order them for me. I felt the Harmony where the right tires for my van and that they would last me a long time
My husband and I have purchased Michelin tires for every vehicle we have purchased for the past 25 years. We have never had a problem before - a matter a fact my husband purchased a truck last year and had a set of new Michelin on them. Will update after I go see the dealer and what happens.
Reviewed Oct. 22, 2013
I purchased 4 new Michelin LTXM/S2 tires 5/1/2012 for my 2004 Mercury Mountaineer to the tune of nearly $1000. Today is 10/21/13 and I have put 19,000 miles on them (70,000 mile warranty) I have been diligent in having them rotated every 5000 miles as outlined by the warranty. Recently it was brought to my attention that the rubber on all 4 tires was literally shredding off. I work for an auto repair facility and had them inspected there. They had never seen all 4 tires on a vehicle shred like this. If it were one tire or the front or rear it may have been something mechanical causing them to wear unevenly... but for all 4 to shred to the degree of being deemed "unsafe" is not normal!
I called the tire store where I purchased them and was told to bring them in for inspection that they may be able to prorate them for replacement. I also filed a complaint with the Michelin Company and have yet to recieve a confirmed case. Maybe I'm out of line... but following the guidelines as I have and only putting 19,000 miles on these tires from highway and city street driving, with the condition of the tires being so bad to be called unsafe... I feel they should replace these at no cost. I am very particular about the maintenance of my vehicle and spending that kind of money on top of the line tires... I don't feel I should have to spend more to replace seemingly defective tires. Will be heading to the tire store this weekend and will update with the outcome
Reviewed Oct. 17, 2013
Yesterday evening (10/16/2013 @ 1700 hours) my girl friend (soon to be my wife) called me and described a most horrific and very disturbing incident that happened while driving my car (a 2014 Toyota Corolla). 2 tires (Michelin) had blown out while she was driving on a city street here in Hesperia, CA. She heard a loud bang that had also rocked the car. Upon immediately stopping the car she observed white smoke coming from the right front of the car. She got out of the car and observed that the right front and the back right tires were blown out. Calling Toyota about the incident the Toyota company had a tow service take the car back to the dealership where I had purchased the car. I found out that the tires are not covered. The brand of tires were Michelin. Total miles driven on city streets were less than 400 miles. This should never had happened on new tires no matter what the brand. I am at the moment taking steps to rectify the problem that Michelin Tires have created in my life.
Reviewed Oct. 3, 2013
I have just been informed that the four tires on my Buick Lucerne 2009 (32,000 miles) have dry rot and must ALL be replaced. General Motors will not address this problem. What can I do?
Reviewed Oct. 3, 2013
I own a 2008 Toyota Camry SE (Tire Size. 215/55R17). Please note that last March, 22/03/2013, I had changed my Bridgestone Tires with Michelin 215/55 R17 94W PE2. And from the first day, I am feeling a jumping in my car. Actually, the first time, I think it is because of my car shocks. After I checked all the shock, the jumping is still there and after I replaced my shocks. Then also jumping is not gone. Within these 6 months, I checked the tire balancing 5 to 6 times. In the highway, I am unable to control the car because of this jumping. And yesterday, I went to the tire shop and they did the Wheel Balancing again but the jumping was still there.
Then I went again to my Toyota Authorized Service and they checked all my shocks and advised me that all the four shocks are working properly. After that, they put another tire and drove the car with me. Surprisingly, all the jumping was gone and my ride was smooth. So they advised me to change all tires. As I mentioned above, I bought these tires 6 months back and today I went to Michelin Authorized retailer and they rode the car with me and there was a jumping and guy wanted to blame my car. Unfortunately, the guy (Mr. ** from Central Motors - Mussfah) advised that, once the tire gets old, it will get smooth and he told he will not replace the tires. And only 1 mm tread gone. That means the tire still looks like new but not smooth.
I am frankly telling first time I am getting this problem and previously I had used Bridgestone and had never faced any problems with that tire and I used 4 years that tire. And in my knowledge, once the tire gets older, it has become harder. But your people are telling getting older is good. Please note that there is a steering Vibration after 120 km/h but the jumping we will feel if we ride the car is in 5 km/hr also. Therefore, we kindly request you to replace my 4 tires with new ones. If you do not support me, definitely I will not buy Michelin again and I will not recommend for my friends and relatives. I am screwed up from last six months because of this, so I look forward to receiving a positive response from your end.
Reviewed Sept. 21, 2013
Please be advised, if you have cracking sidewalls on your Michelin cars tires, you are essentially screwed. My Ford was delivered with Michelin tires. After 11 K miles, the tire walls were obviously unsafe. The tread-sidewall interface on the side of all 4 tires was splitting. Upon my arrival at my local authorized Michelin tire dealership, it was immediately apparent that I was in for a hassle. The dealer, through multiple prior experiences, knew that any Michelin tire problem was now his problem. After 4 visits taking 4 weeks, my claim was only accepted after the dealer's tire tech with 20 years of experience announced that the tires were unsafe to the Michelin telephone rep. and that the rating on the remaining tire tread was 8 out of 10 with 10 being a brand new tire.
In the end I was offered 35% of full price for a new set of tires which were Uniroyals, which Michelin owns, and the dealer received no RMA for my fully defective tires. Please note that I videoed my last visit to the dealership and have the dealer swearing up & down how bad Michelin is to deal with on this problem. Also note that Michelin will not accept digital photos of their inferior product which show this defect. My tire photos should immediately alert the DOT of a major safety issue here and they are available to anyone for the asking. At this point, will keep a close eye on my new Uniroyals but will shy away from all Michelin products on my other vehicles.
Reviewed Sept. 6, 2013
Vehicle had less than 15,000 miles with a cracked sidewall (unsafe to drive) replaced. Later noticed all remaining tires had cracks in sidewalls. Notifying Michelin, but local tire store says this is "normal cosmetic cracking" per Michelin. REALLY???? Rated as 2 so far unless Michelin replaces them under FULL warranty. I will then retract and upgrade my rating.
Reviewed Sept. 3, 2013
I've had Michelin tires since my truck was new. I had one flat and 4 tire explosions, one at 40 mph that did 1700 dollars damage to the left front of my truck. Another blew up on right rear and did 1000 dollars damage, and one blew up while the truck was sitting in my driveway, and one blew up when I stopped at a stop sign. Discount Tire told me the tire was defective. They sent the tire to Michelin back east. Michelin Tire will not take responsibility for their products. I now have Falken tires on my truck.
Reviewed Sept. 1, 2013
Well here I am, after 24k and $900.00, I will never buy another Michelin tire, after reading the reviews and experiencing my own issues, i.e., howling road noise, chunking outer tread, and an "OH, they're fine!" at the local Discount tire shop, where they were purchased?? Sorry Michelin man, but you're burning people left and right, and it's gonna come back to haunt you! I just pray some unsuspecting consumer doesn't get injured or worse before the DOT or other safety agency gets involved with Michelin (the ozone?). Really, well, you better figure it out or stop selling tires and/or compensate your customers for this giant snafu.
Reviewed Aug. 22, 2013
Have a set of 4 Michelin 265-75x16 light truck tires with actual 18,000 miles and 90% tread. Rotting so bad on the sidewall as to be a real safety concern. No help from Michelin. When asked of them why this is occurring... "To be real honest sir, we use crappy rubber"! 40+ years using their tires as well as promoting them to all my automotive customers and this is where we end up.
Reviewed Aug. 21, 2013
I live behind a Michelin tire dealer. The installer saw my truck and said the tires were not safe. They were 5 years old and had about 10,000 miles on them. He said they were cracked. I ignored him because Michelin is supposed to be the best tire around. That weekend my wife, 2 dogs and I were headed to Arizona. Got about 150 miles and had the right rear tire blow up. Tore the quarter panel muffler and left us in the desert for about 2 hours. $4500 later, Michelin said I hit something on the highway and that was it. It's like they know what you are going to say and already have a answer.
Reviewed Aug. 17, 2013
My Grandfather always told me that Michelin tires were worth the extra money & in the past I have experienced that, but I recently had a Mercedes only get 36k miles on a set of Michelins and Discount Tire told me that Michelin doesn't do anything to compensate or help with warranty. Assuming that's true, I bought another brand and will not ever buy Michelin tires again.
Reviewed July 24, 2013
Bought a 2012 Challenger on March 30th, 2013. Totally new car, just a year old leftover from 2012. Ever since we bought it, I had to air up tires. This is July 23, 2013. We have been fighting with Michelin to replace them after the qualified service department said they were rotten. Michelin said they would replace them for free BUT Every tire center wants us to pay for the tires and wait on the reimbursement of OUR money. None of the tire centers will even think of doing it because they won't get the reimbursement so they say.
Reviewed July 20, 2013
I bought my 2006 Dodge truck about 3 month ago. It came with Michelin tires. I thought that was good. I was so wrong. 2 days ago I seen white spots on my front tire. First I thought it was paper stuck to my tires. I checked it and I was shocked the tire was peeling. The treat was really still good but after close checking, all the tires starting to peel. What a junk tire and I don't like taking a chance on my life with bad tires. So I went and got new tires but not Michelins. They are junk so buyer beware - stay away from Michelin tires.
Reviewed July 20, 2013
Purchased a new ford F350 from Battlefield Ford - bought in May 2013. Upon getting the vehicle home and re-cleaning the vehicle to my likings - I noticed all 4 Michelin tires cracking around the bead. This vehicle had 12 miles on it when I bought it. It now has 3000 and the cracks are getting worse - have contacted the dealer and they took some pictures of the tires and are now awaiting Michelin’s decision - I work in the tire industry and this is not good for a brand new tire - Will I put Michelins on as replacement tires on my other 3 vehicles - no I would not. This is Michelin’s problem with reducing the amount of petroleum products being added to the rubber compound to reduce cost.
Reviewed July 17, 2013
I'm having the same problem with crack sidewall, it show sign of crack two years ago and didn't think nothing of it until now that it's really noticeable and become an unsafe issue. Called Michelin and was told the same sob story that it was due to weather/ozone cracking and will not honor their warranty, and said it was just cosmetic, I don't think so…did a Google search and find that Michelin tires are notorious for cracks.
Reviewed July 17, 2013
Got a set of Michelin Primus few years back, with about 30k on it now, but it had shown sign of crack about two years ago, which I ignore but now the cracks are larger and very noticeable. I had this installed at Costco for a hefty amount of $$, went back to them and they give me the weather ozone crap and won't warranty it. Said, "It was normal." WTF?? So I called Michelin customer service, and they also said the same thing, blaming on the ozone crap that it was normal to have crack and is safe to drive. Hell, I've been driving it since I notice the cracks years ago, but now got worse and start to show sign of having those lumps on the side. Bottom line, DO NOT BUY Michelin tires. They don't honor their warranty and will give you a list reason to avoid their warranty. Now I know that Michelin tires are NOTORIOUS for sidewall cracks.
Reviewed July 17, 2013
We purchased 4 new Michelin Latitude tires for my wife's Nissan Murano in 2011 from the Nissan dealership. Last week, while driving on a state highway with no visible obstructions on the roadway, the right rear tire blew out. The tire had blown completely off the wheel and was in the middle of the highway. My wife was driving and was close to losing control, but recovered and got onto the shoulder and stopped. The North Carolina Highway Patrol assisted her and put on the spare for her. According to the dealer, there are no known defects with the tires. When I asked how could a tire just blow completely off the wheel if there were no defects, the dealer could not answer. I've purchased many Michelin tires in the past, but never again. I have lost all faith and trust in Michelin tires. I am replacing them with another brand.
Reviewed June 27, 2013
The Michelin tires on my 2009 Toyota 4Runner was standard issue when I purchased the vehicle in 2009. I exchanged the tires out every winter using snow tires on different rims. The tires had approximately 25K on them, the car a total of 31600 miles. Today, while driving on a state highway with no visible obstructions in the roadway, the left rear tire blew out. My wife driving was close to lose control, but recovered and we got into the shoulder and stopped. The Washington State Patrol assisted us and put on the spare for us. A visual inspection of the tire revealed a 3 x 3 inch pyramid shaped inside sidewall blow out hole. I have lost all faith and trust in Michelin tires. Tomorrow, I am replacing them with another brand.
Reviewed June 25, 2013
I'm extremely dissatisfied with the Michelin tires I've had with my vehicles. I've got one set of 4 tires that came with my 2012 Ford Fusion and there are bubbles on the inside of the tires. I went to Wal-Mart to have a nail replaced and the guy informed me I had bubbles on the inside of one of the tires. I asked him to check out the other three and he showed bubbles on the inside of the tires. There are only 26,000 miles on the vehicle and I saw the bubbles myself and rubbed them. When I took the vehicle to the dealership (Milmax Ford in Apopka, FL), they did not see any bubble on the tire. They did say they would replace the one they found but I would have to pay for it and if it came back from Michelin as bad, they would refund my money for it. I contacted Michelin and I'm waiting to hear back from them about the tires.
Reviewed May 24, 2013
I purchased 4 new Michelin Defender 195/65 R15 for my Toyota Corolla. After just 6,000 miles, I began to notice a humming noise that sounded like a helicopter over my head. I took it to the dealer that I purchased them from and he said they were wearing on the outer edges. What a shock! I take my car to Toyota for maintenance every 5,000 miles. I asked for replacements and was told they should level out in about 2,000 miles of more wear. I also took the car to Toyota dealer to ensure front end was in proper alignment. That was verified by Toyota dealer. Even now that the tires are even in wear, I still get this helicopter type humming noise while driving, and it drives me nuts! What can I do since I do not even have 10,000 miles on the tires?
Reviewed May 16, 2013
I purchased four new tires three years ago and put 30,000 miles on them. Michelin wouldn't honor the 60,000 mile warranty. They tried to say that I didn't take my car in often enough to rotate the tires and therefore it is my fault. They also tried to say my alignment was out. Do not do business with them and buy your tires elsewhere. They are no better than any other tire. Save your money and the hassle. I spent $1,000.00 and figured my tires would be good for at least five years. This is not the case. I am very disappointed. They would only give me a $200 credit towards another set. I guess that this is their way to get you to come in every three years to get new tires again.
Reviewed May 5, 2013
The present tires on my truck, I bought them a few years ago (unknown time). I have taken care of the tires, i.e. proper inflation, rotation etc. I have been informed and have checked myself that the tires have tire rot, and I’m inherent danger when driving with tires with this condition. The tires still have tread wear left. How would one go about establishing a date of purchase and mileage on old tires? Sears does not keep computer records of purchases beyond six months. I guess one could always resort to going back to the purchase site. Can an individual have better luck in dealing directly with the manufacturer or place of purchase?
Reviewed April 13, 2013
20+ yr Michelin user, 2 of 3 cars w/ Michelin tires. 3rd car needs tires. I question buying Michelin tires ever again. How Michelin handles my current issue will tell. I purchased what I thought were the best tires available to put on my 2005 Dodge Ram 3500 SRW Cummins (installed 11/16/10 at 71.027 miles at Sam's Club Concord, NH). I only drive this truck summers, but take it on the road once monthly to "exercise" the engine and tires. No tire dressings used. Tires were inspected on 4/7/13 at 73,360 miles. All 4 tires had sidewall cracking near the rim edge. These are essentially new tires! Complaint filed with Michelin. I was instructed to have tires inspected by authorized Michelin Dlr. Not optimistic Michelin will replace the tires at no charge given what I have read of other’s experiences dealing with Michelin on warranty issues especially sidewall cracking issues.
Other brand tires I have owned in the past (Bridgestone, Cooper, Goodyear) have never had sidewall cracking issues. This sidewall cracking issue is 1 very well documented issue with Michelin. Michelin's typical response is that the issue is only "cosmetic" so there is no recourse or that sidewall cracking is not a warrantied item. My tires have only 3300 miles on them, no winter driving, no tire dressing used, and cared for according to Michelin’s guidelines. With sidewall cracking occurring at only 3300 miles, I can only imagine how much it will progress as I drive the truck more often.
I requested that Michelin replace all 4 tires at no charge. These tires were made at the Michelin Dothan, Alabama plant (B7 code) on the 28th week of 2010. Thus, they were fresh stock, USA manufactured tires. It is up to Michelin USA on how to handle my complaint with the, to put it mildly, premature sidewall cracking on these LTX A/T2 265/70R17E tires. If they back up their product, I will continue to be a Michelin customer.
Reviewed March 26, 2013
It was noisy and rough beginning at 11,000 miles. At 25,000 miles below 50mph, it was getting much worse. There was no help on price adjustment for mileage, just full price on replacement. I was advised to switch tires every 6,000 miles. That’s really dumb as the same problem will just take longer to show up. The cost in time and mileage is not worth it. On 17-inch tires, you can expect, as with these Michelin primary MXV tires, the inside and outside edges to wear too soon, and you will have my same problem.
Reviewed Dec. 21, 2012
I am extremely disappointed with the quality of Michelin Pax tires. I have always associated the Michelin name with quality, but they really dropped the ball on this one. The cost of these tires, combined with the short lifespan (stated to be around 25,000 miles) has decreased the resale value of my car significantly. Only Pax tires may replace Pax tires, unless you want to spend around $1,500 to convert to conventional tires. I love my Honda Odyssey, but really hate to drive it due to having to potentially spend $1,500 to $1,600 every 1.5 to 2 years for a new set of tires since. I am going to lease a car to use for the majority of my driving and only use my van if needed to move furniture.
My other concern is that I was told that Michelin is no longer making these tires due to multiple complaints and what will my options be when I need another set of tires? Also, trying to find a dealer who has the equipment to mount the tires is difficult. I have heard horror stories of car owners being stranded for days when out of town with a flat Pax tire and not being able to find a dealer who has the equipment to handle such an emergency. I was advised of this problem by my own Honda dealer. Because of this, I even hate to drive my van too far away from home which seems to defeat the reason a car with these run flat tires would be desirable. I am also under the impression that these tires cannot be repaired. So in essence, I could get a new tire today; get a flat tomorrow from debris in the road; and have to spend $400 for a new tire! It seems to me that this is a serious design flaw and owners of Pax tires should be afforded the opportunity, and offered some sort of compensation to offset the cost of changing to conventional tires. I will be contacting Michelin about this directly.
Reviewed Dec. 8, 2012
After a year, all 4 of my tires had cracks all over. I paid $1000 for these tires. Michelin only wanted to prorate 40%. No way, I wasn't going to give them another $600 for their junk tires. The lady in the warranty department was a real smart ** and very defensive. I filed a complaint with the FTC.
Reviewed Nov. 27, 2012
I own a Volvo XC 90 for the past seven years and always have used Michelin Diamares tires since new. When replacing the front tires, I was informed that Diamares are no longer available and accepted Michelin Latitude which as attached photos show are deteriorating. These photographs were sent to Lisbon by the garage First Stop Lagoa, Algarve. They warned me not to use the motorway. Having always used Michelin tires on all cars I have owned, you can imagine my great surprise. The garage has tried many times to contact Michelin in Lisbon but without success. As both tires have the problem, I would suggest you check the situation ASAP.
Reviewed Nov. 6, 2012
The side wall of the tire blew yesterday, just exploded. Gratefully I was driving 45mph. I do not trust the remaining three tires, I am afraid to drive. The tire wall simply fell apart, tread tore loose above and across the entire tire at the point of the blowout. The lesion that blew is about 5"x5" and then tore like paper across the tread. Bad news.
Reviewed Nov. 6, 2012
Michelin Tire offers incentive rebates but does not honor them. The rebates are denied without reason. Most likely this is an automatic process. I have contacted the company twice and have been informed that they made a mistake, but still did not correct the denial. I have contacted them a third time, but have not received a response to date. Most likely, this is a deliberate tactic, since only the most tenacious consumer will eventually obtain a rebate. Please do not consider the Michelin Tire rebate when making the decision to purchase tires!
Reviewed Oct. 31, 2012
I bought a set of 4 Michelin tires online. They took the money from my account within 2 days. We never got a message or email that the tires arrived at the store in Red Deer. After I found out that they had my tires in Red Deer, I could not get them installed, and they refused to make an appointment. I offered to leave my vehicle at the store overnight so that they could install the tires the next day. This was not possible. Then I decided to call Customer Service (no service at all). To make a long story short, nobody was willing to help or find a solution. So I cancelled my order. They told me it could take up to a week to get my money back. After that, I called the local Fountain Tire store here in Ponoka, where friendly staff helped me and I bought a set of four Dunlop tires. The tires will be installed within the next two days and I even saved some money.
Reviewed Oct. 23, 2012
I bought 4 brand new Pilot HXMXM4 Tires from Tire Kingdom for my 2003 Volvo XC90. With the on time regular maintenance of my Volvo, I always had the tires rotated! The tires were installed and "balanced" along with a Front End Alignment paid for at the time of the installation of the 4 tires. Now mind you, these are not cheap tires - costing me $250 per tire! So, after having these horrible, poor quality tires on the car for a little more than one year, with about 20,000 miles on them, they had to be replaced due to poor tread wear and actually being a safety factor on the vehicle. I had to replace all four tires and needless to say, I did not replace them with Michelin Tires nor did I buy from Tire Kingdom. These tires must be the ones that came from China as they were the poorest quality of tire. I would never buy Michelin Tires again. I don't have $1,200 every year to replace such rotten, poor quality tires, with no real warranty. I guess this is just the way of Michelin to insult people - provide expensive pricing but poor quality!
Reviewed Oct. 11, 2012
I have the New Michelin Defender tire that is supposed to be the best thing on the market for mileage, etc. but I am losing 70 to 100 miles to the tank less than I was getting with the old Michelin X Radials. The tire size is 185/70-14 on a Honda Civic HX. Michelin tells me the tires are not broken in yet. They say that over the life of the tire, it will get better. I am filling up every 5 days instead of 7 to 8 days. By the time I save money on the tires breaking in, I will have lost it filling up 1 extra time a month. Anyone else having this issue? Unhappy in NC.
Reviewed Sept. 11, 2012
I'm extremely dissatisfied with the Michelin tires I've had with my vehicles. I've got one set of 4 tires that came with my 2007 Tundra that are already worn down to 2/32" after 32K miles, yet has a 60K-mile warranty. I have another vehicle, 2007 ES350 that came with Michelins and have been replaced with Michelins several times but they've never come close to living up to their warranty period. My 2007 ES350 came with the Michelin Energy MXV4 S8 tires. After 2 years in 2008 (bought the car in 2006), I had to replace all 4 tires at 21K miles.
I bought 4 of the exact same tires at Costco and a year later, I already had to replace two of the tires. I replaced two of the tires with Primacy MXV4 tires at Big O Tires in October 2009 at 36K miles. So that's 20K miles for the first 4 tires, and 15K miles for the second pair. In September 2011, at 60K miles, I purchased two more MXV4 S8 tires to replace the old MXV4 S8 tires which lasted 24K miles. As of September 2012, I'm now at 70,700 miles and the tires I purchased in 2009 and 2011 are both at around 4-5/32" of an inch. So the Primacy MXV4 has lasted 34K miles and they're getting close to replacement, and the Energy MXV4 has lasted 10K miles and they too are getting close to replacement. The Primacy MXV4 has a 60K mile warranty and the Energy MXV4 has a 50K mile warranty. I think it's fair to say that these extremely pricey tires ($210 per tire!) have not lived up to their warranty claims or anywhere near their designated numbers, especially for the Energy MXV4 tires.
These aren't racing slicks or anything of the sort, just regular luxury touring tires. I've spent a small fortune replacing these garbage tires several times now and I want compensation for this. Michelin refused to help for both the pickup truck and the car! I spent many hours on the phone with Michelin because Michelin wouldn't let me submit my rotation information or the tire's tread depth info directly to them but instead needed me to spend time contacting each installer and have them call Michelin directly. I could get a ** affidavit from the installer and fax it to them and they still wouldn't take it. So after I got all the tire installers and rotators to give them the tire information, Michelin still refused to give me any compensation and basically wanted me to pound sand. The way Michelin handles warranty claims is so abominable. I'm not surprised there are so many negative reports on their company on this site.
I don't understand how a large company like Michelin can't make a decently lasting tire and give acceptable warranty compensation while a company like Hankook has a comparatively hassle-free warranty. While I've not had any warranty claims with Hankook about their tires, I was informed that taking pictures of tread depth measurements and emailing them would be sufficient for warranty compensation, but not so with Michelin! I hate you and all of your employees, Michelin! You make an overpriced garbage product and you know it which is why you won't stand by your product!
Reviewed Sept. 5, 2012
I have a set of Exalto AS tires where one failed at 19K miles. I feel that these tires should be deemed unsafe and recalled for analysis. I have also attached two images: Image 1, showing the tread wear on the front driver’s tire; and Image 2, showing the tread wear on the driver’s rear which is the bad tire. This shows that they were rotated.
I bought a set of Michelin Pilot Exalto's 205/55R/16's from Costco.com and shipped and installed at Store #330 on January 29, 2011. At the time, my mileage was 44,186. At 50,251 and at 56,534, I rotated the tires according to the cross rotation specifications. Now at 63,562, there is middle wear - what appears to be a broken band in the middle of the rear tire. I decided to return to store #330 to explain the problem and that the tire wore out at 19,376 miles under the 40,000 manufactures warranty. They checked the tire and explained that the tires were not rotated to specifications. I explained to them that I did rotate the tires at 50,251 and 56,534 when I replaced the oil. They stated, "There are no signs of rotation." I was outraged that someone who probably is not qualified to make that statement said that to me. I decided to leave the store and contact your warranty department directly.
After contacting your customer service department on September 4, 2012, I was redirected to your warranty department who stated that I need to take the car to a Michelin Inspection Station. The four stations that I went to in the vicinity of 25404 were Sears Roebuck (out of business), Duncan Brothers (will not do outside warranties), Rogers Tire (closed), and Browns Tire (stressed that it would be a three-month turnaround time). After wasting fuel, I was frustrated at the outcome; I decided to call your warranty department back at 866-866-6605 and was surprised to see that my number was blocked on your system. I blocked my number (*67) and was allowed to get through. I was directed to warranty and was put on hold when the call was then disconnected.
At this point, I am speechless. I figure it is pointless to get a safe & quality tire replacement from your company that claims it to be under warranty. With outdated inspection stations in your databases, blocking of phone numbers, and phone disconnects, I am at my wit’s end. I have decided to give Michelin the worst reviews and report this issue to the BBB and Consumer Reports (Affairs). I have already decided to go to a small local tire distributor tomorrow to get a non-Michelin tire where I know my family will be safe. I have also considered sending the tire to the NTSB for analysis to see if there is a need for a recall. I want to stress that the people who helped me on the phone and understood my frustration were very helpful in trying to resolve my problem. I feel that your company's warranty department workflows and business practices need re-evaluated before there is an issue that could jeopardize your sales.
Reviewed Aug. 15, 2012
I had a blowout on the freeway and replaced my tire with my spare tire that was new. It's a Michelin tire. I went about a mile and the tire blew out on me and damaged my truck. Now my truck is dented and needs to be repaired. I'm very mad. Because of this tire, I shouldn't have to repair my truck. I depended on this new Michelin tire and now I have to spend lots of money on my repairs. I have pictures of the damage and tire. My phone number is **.
Reviewed Aug. 15, 2012
In June and July of 2012, my wife and I toured all across the USA in her new Chrysler 200 convertible. When we purchased the car, we requested Michelin tires and they installed HydroEdge Tires. We have had them on our cars before and found them to be very good in the rain. She had driven the car 16,000 miles and tire wear was normal. We then went on our tour, as most people know June and July in the US was in the 100F temps. We drove in 104F, sometimes 109F 6 or more hours a day. These tires do not like high temperatures. They got bumpy, noisy and we couldn’t keep them in balance. These tires were down to the wires in 32,000 miles. They are supposed to last 90,000 miles. Michelin will not back the wear out warranty. They are great for city driving but they will not last a long trip.
Reviewed July 31, 2012
About 2 years ago, I bought a 2007 Toyota Solara. When I bought it, I had a 4-wheel alignment done before I purchased the used vehicle. The 2 rear tires were fairly worn so I went to Discount Tire to buy a couple. They said those models were no longer being manufactured so they put on a couple of the new model MXV4’s on the rear. I took the car out and came back the next day saying there was a problem with the handling. They did not understand the problem but wanted to keep me happy and ordered the same model as I had on originally.
Another store had 2 in stock. They put those on a few days later and they performed the same as the MXV4’s. Basically, it feels like you are driving on marbles or as if you are fighting a strong side wind, really squirrely feeling. The guy at Discount said maybe it's because we are trying to pair them up with older tires. I said okay, let's put 4 new ones on then. They put on 4 new MXV4’s. The handling was even worse with 4 of them on. They said they usually put Michelins on when there is a car that handles poorly and it solves any handling problems. I was understanding but still needed some action. They asked what I would like to do. Let's try some comparable BF Goodrich tires. I took those out (don't know what model number), they handled poorly as well but rode rougher and were noisier. I said let's put the new MXV4’s back on if that is the best you can do.
I drove the car for the last year with these poor handling tires on thinking it must be something to do with the car, even though I knew there was nothing wrong with the handling before I replaced any tires. I even gave the guys in the shop an extra $40 for their trouble. So, until my 83-year-old father-in-law had a set of MXV4’s installed on his 2010 Toyota Prius, I just had to drive cautiously and try to be satisfied. The first day he drove his Prius he noticed the exact same poor handling. He said that is an uncomfortable feeling tire. When contacting Michelin, they didn't even read through my entire letter (much shorter than this one). They responded by saying it must be the car or air pressure or something to take the fault away from their own responsibility.
Now that I am seeing others voicing complaints and seeing my poor father-in-law feeling unsafe on these tires, I know there is a major problem. I do not plan on being a statistic like so many Firestone/Ford Explorer owners had the misfortune of becoming a few years ago. It's too bad when companies get so big they only listen by going through a large class-action lawsuit. I guess that may be the next step. I know that my father-in-law and I are not the only ones with the problem. If you have a set of these MXV4’s and notice a swaying effect when turning the steering wheel back and forth slightly on the highway, don't be afraid to speak up against the Michelin Man. If you have never tried that, be careful because it's a handful.
Reviewed July 26, 2012
I bought 4 tires at Ford Place. I was supposed to get a $50.00 rebate. It's turned in by Ford. I meet all the criteria and bought between 2/1/12 -3/31/12. Four Michelin tires were bought on 2/20/12. Now, it is being denied by Michelin. What I understand is that Ford Place has a lot of unhappy people also.
Reviewed July 9, 2012
I have 2 Michelin tires on my car which are a little over a year old, about 20,000 miles on them. Driving the other day, the tread separated from one of the tires, creating a large bubble which made the car almost not drivable and requiring an immediate change of the tire. Then, 4 days later, the exact same thing happened on the 2nd tire - tread separated and tire had to be replaced immediately so that I could make it home. I contacted Michelin and was originally told that because I had replaced the tires with a different brand, that "nothing could be done". No compensation, no credit for new tires in the future, nothing. A different brand was only used due to the fact that I was stranded and the tire stores didn't have Michelin on hand at the time.
After several further attempts by different customer service reps at denying the claim, I was finally transferred to a supervisor who had to speak to his supervisor, and they offered me a credit for 2 new tires when the time comes to purchase them. However, I don't need 2 more tires. I've already been forced to replace them - what I want is to be compensated. I asked for written proof of the arrangement and again got the runaround - the supervisor said that "wasn't something he could do", but that if I sent a message on their website that something perhaps could be arranged.
This is horrible customer service, borderline fraudulent handling of a obviously legitimate warranty claim. This is a public safety issue if two tires almost explode a few days from one another. They shouldn't be worried about weaseling out of paying one claim. They should be concerned about a recall. Rest assured I'll never go anywhere near Michelin tires ever again.
Reviewed July 8, 2012
I purchased a 2010 Honda Accord EX-L sedan on June 15th and was driving home on the I-95 from the airport. The tire blew out. It's shredded all the way around on the outside and they are fairly new tires. I could have been damaged. I want all four tires changed. I don't even own the car for a month. Today is the 7th of July. I'm waiting to see what the Honda dealer is going to do.
Reviewed June 13, 2012
My tires have 34,030 miles on them, and I found out today that the two rear tires are completely bald at the center of the tire and two front tires are still good for the next 3 years. The two rear tires will have to be replaced. I bought the 4 Michelin tires P235/50/R17 MXV4. I have a 2000 Mercedes S430. All tires were purchased new. These tires were on the car since 09/2009, when I purchased it. I was quoted a price for four new Michelin tires of $879.51. They're 60k-mile tires, but I was told that they would not last that many miles.
I am very unhappy about this and very disappointed in Michelin tires. A response will be greatly appreciated. I contacted Michelin (under report # **). They refused any warranty and they were rude and unprofessional. I have 4 cars and I put on all cars, Michelin from Sears and Costco. The employee I was talking to was very unprofessional, and shouldn't be working for any company. She had no clue about tires. I never will buy/use Michelin again and also tell all of my friends not to use this product again.
Reviewed May 21, 2012
My tires have 34,132 miles on them, and I found out today that the rubber is coming out of the center of all four and will have to be replaced. They are Michelin 215/50 R 17---MXM4. I have a 2007 Honda Accord EXL V6, which was purchased new. These tires were on the car when I purchased it. I was quoted a price for four new Michelin tires of $979.51. They're 55K-mile tires, but I was told that they would not last that many miles. I am very unhappy about this and very disappointed in Michelin tires. A response will be greatly appreciated.
Reviewed May 19, 2012
I purchased four new Michelin Destiny 215/65R-16 98T BSW tires on 02/26/08 for my 2004 Dodge Grand Caravan SXT. These tires have a mileage warranty of 80,000. At the time, my vehicle had 45,162 miles on it. Recently, I had my struts replaced and the mechanic told me that my tire sidewalls were cracking and that he had seen several other vehicles with cracking Michelin tires. A few weeks later, I went to get in my car and realized I had a flat tire. A friend inflated the tire for me and I drove straight to Discount Tire, where they were originally purchased, to have the tire repaired. The rep at Discount Tire told me that my tires had sidewall cracks and were unsafe to drive on. He said that there could be a blowout at any time of any of the tires.
I was worried about driving the car so I had four new Michelin Defender 215/65R16 BSW tires installed at 88,256 miles. That means I only got 43,094 miles out of the Destiny tires. Does this mean I can only expect 45,000 miles of use from my new 90,000 mile tires? A few weeks after my purchase, I heard about the recall of Michelin truck and bus tires due to the same cracking problem. I then started to research reviews of other Michelin auto tire purchasers and found they are complaining about the same problem. If I had researched this before I replaced my tires, I would have considered purchasing a brand other than Michelin.
Reviewed May 7, 2012
My tire got flat so I took the tire to get checked since I had purchased new tires on December 28, 2009. I felt that I would never have trouble for a while but when the tire was checked out by a tire repairman, he said, "Hey lady, when did you get a flat?" I told them no, these were new tires and that I had never had a flat. He said, "You were sold a used tire instead of a new tire because this tire has a patch on the inside." So I called the place that I had purchased the tires since I had paid over $1,000. I was told by the service department that there was no guarantee on the tire but I said, "Hey, I paid for new tire, not patched tire." He said sorry, there is nothing I can do since I had not bought the guarantee.
So I am so dissatisfied for I had no idea that a new tire comes with a patch on the inside. I had the tire repaired by replacing the patch that was on the original new tire and I have not had a flat since that day. So I am curious, do new tires come with patches on the inside when they are sold to the public? If so, they are the worst tires I have ever owned. Here, I thought a new tire is a new tire. I did that expense since my husband has heart problems and I don't know how to change tires on a truck so I trusted the A.C. Collins Ford service department on the sale of four new tires. I am disappointed with A.C. Collins here in Pasadena, Texas and with Michelin Tires. Also, when the road is wet, the tires don't hold to the grip on the road. They slide.
I am pissed off with all that had to do with the tire: A.C. Collins Ford service department (Pasadena, Texas) for selling me the new tires with the patch and putting your company as a bad influence on your tires; and Michelin tires for not complying with their word that they are safe tires which they are not. I have had cheaper tires on my other vehicle which hold a lot better than y'all.
Reviewed May 4, 2012
I also have 3 other vehicles with the older style Michelin tires on them and none of these vehicles handle poorly like the new formulation tires that were installed on my 1995 Honda Accord EX! My other vehicles are a 2001 Nissan Altima, 1995 Nissan Sentra and 1986 Dodge Ram 50 Pickup. I have been told by several different tire dealers that Michelin has made the sidewalls softer for a smoother ride and to act like shock absorbers!
I already have shock absorbers on my car. I don't need my tires to be shock absorbers also! These softer sidewalls are dangerous! I am constantly correcting the drive path of the car now every time the sidewalls shift from side to side. I also contacted a person at Michelin's R&D facility and he wouldn't admit to the sidewalls being softer but he eluded to it without getting himself in hot water!
Reviewed April 27, 2012
I have been a diehard Michelin owner for over 30 years and loved every set I have owned until now! I replaced the Michelin Energy XSEs on my 1995 Honda Accord EX with the new Primacy MXV4 tires. In the first 5 miles of driving, I said to myself, “Wow! These sidewalls are really soft!” It now feels like I am driving down the road on 20 lbs. of air pressure in the tires the way these tires perform now. The car used to handle awesome and now it handles like **! It is constantly moving from side to side as the sidewalls flex from road imperfections. We also checked the alignment and it is still perfect. Then they did replace the Primacy tires with the Pilot Exalto tires with no improvement in handling! Both these sets of tires feel very dangerous to drive with! I was driving down the freeway at 65 mph and had to swerve to miss a hubcap lying in the road and as the tires flexed in the sidewall, it felt like the whole car was ready to come sideways on me. If I had been on wet pavement, I am sure I would have caused a major accident because of this poor handling ability of the new tire construction Michelin has developed!
I was told by a couple of astute tire dealers that Michelin has redesigned their sidewall construction to have more of a shock absorber effect on the ride to be smoother. I have shock absorbers on my car and I don't need my tires to act like shock absorbers. And since that is probably the case, that means the sidewalls are softer, as I have noticed, and that will cause them to flex more and have dangerous handling issues! I have been trying to resolve this well before my 30-day satisfaction period has ended and all they tell me now is that: "You probably won't be satisfied with anything we put on your car and we will only pay 50% of your new tire costs.” This is totally unacceptable! That will mean that I will have about $1000 in a new set of tires for my Honda!
These tires are terrible and dangerous! I will never buy another set of Michelin tires since they have gone this far down in their quality, workmanship and performance! They told me that everyone else loves these new tires. I can't believe that I am the only one who has noticed this issue in performance with this new tire design! I am very unhappy and very disgusted with these new tires!
Reviewed April 26, 2012
I had Toyo tires on my 1990 Toronado Trofeo until last year when I replaced them with Michelin X Radials. I've been a fan of Michelin tires for a long time, and run Pilot Roads on my motorcycle. I changed from the Toyos because of their age on the vehicle. They still had 3/5ths of their tread, but had been on the car for over five years. Still, they handled great with no road noise.
Since then, the two X Radials on the drive wheels wore out in the first 8,000 miles. I don't put a lot of miles on this car, so that was about a year's wear. Costco informed me that these tires were no longer available in my size, so they upsold me to Defenders. The Defenders were impossibly loud! Just unbelievable. So now they've upsold me again to Pretensas or something. Had I read this thread before today, I wouldn't have Michelins on my car now. Too bad Michelin decided to ruin their brand.
Reviewed April 22, 2012
I bought a 2010 F150 truck a year and a half ago. The Michelin tires are cracked in between the treads. The truck does not even have 24,000 km. This is the first time I have ever had Michelin tires on a vehicle - and the last. The Ford dealership will replace them with the same tires at a cost of $100 each. What a rip off.
Reviewed April 17, 2012
This is the second replacement set of Michelin LTX 235 75R 16 E tires. The first set of 4 lasted one year and 9,000 miles.These tires were mounted by Discount Tire with the lettering facing inside. When checking the spare (which was never put in service), I noticed major cracking in the lettering side of the tire but the non-lettered side was smooth. When I checked the lettering side (which never faced the sun), I also noticed cracking. I returned to Discount Tire and they called Michelin and they replaced all 5 tires free of charge. I've just inspected these tires (2.5 years old, 15,000 miles) and they are all cracking. I intend to have these tires replaced with anything but Michelin tires. These tires should be recalled and are causing accidents. Where is the NTA on this?
I will never buy Michelin tires again. Very shortsighted business strategy, Michelin.
Reviewed April 13, 2012
I purchased a 2007 Winnebago in November 2007 with 19,000 miles. The vehicle now has 25,000 miles and dealer says all tires should be replaced due to cracking on the sidewalls. These tires are always covered when not in use and the sidewalls were treated with 303. Michelin will not do anything to help. In researching on the internet, I found that this is a very common occurrence and Michelin does not respond. Someone should go after this firm before people are killed or injured. I have used Michelin tire satisfactorily for many years on my cars.
Reviewed April 3, 2012
Four out of the four original equipment Michelin, 215/60R16 MX4V, have now blown out their sidewalls, which looks like a square flap approx 3"X3" hinged at one edge, sort of like a trap-door. The first went at around 11,618 miles in February 2012, the second and third were in March, with around 11,919 and 12,435 miles on them and the fourth blew out today, 4/2/12, with 12,535 miles on it.
The treads all looked great, but the sidewalls seemed to rip out from the inside. The car is a new 2011 Camry, and is driven only locally, never leaving South Florida. I bought their best Platinum Warranty Plan from the dealer, with the new car, and boy was I glad I did. Having to put the donut spare on along the side of the road is no fun, but Toyota of Hollywood (FL) has given me three free replacements so far. I have to take it back to the dealer again tomorrow to see what they will do.
They keep replacing the Michelins with newer Michelins of the same exact type, but now, I don't have much confidence that these will go much over 12,000 miles either. The next time could be on a busy highway, causing an accident. Luckily, these four incidents were all in residential areas, causing no other problems. The dealer has been great, but the Michelin tires have been very disappointing and a big problem. Next time, I'm getting Goodyears!
Reviewed March 31, 2012
I purchased a used Ford van that just had a new set of Michelin tires installed as part of the sale. After 3 years, when I was prepping for a long trip, I noticed dry rot. I went to Costco for new tires. The rep told me the existing tires could not be warrantied and the replacement Michelins would be covered for 6 years against any problems, including dry rot.
I purchased 4 Michelin tires for my Ford E-150 van in late 2009. Now, in early 2012, I noticed dry-checking and took them back to Costco where they have been serviced almost every month. They informed me that they were no longer safe to use as they were so badly dry rotted. Mind you, these tires are 2.5 years old with 17,000 miles on them. Costco informed me that Michelin has no warranty for this and I need to spend yet another $700.00 for tires. This vehicle sees light duty use, never overloaded, nor abused. This is totally unacceptable. I have been a Michelin user for forty years. After this, I will seek out a competitor and will I not recommend them to anyone.
Reviewed March 13, 2012
When I bought a used mini motor home (equipped with seven-year old Firestone with no cracking of the sidewalls), I decided to get good tires and replaced all seven with Michelin LTX M/S tires at great expense. Within a few years, the sidewalls had severe cracking (common problem with Michelin) and got two replaced at half price as a courtesy. I am on SS and can't afford to replace them all at once. Thirty days later, I was informed that Michelin would no longer replace the defective tires. Less than two years later, the new Michelin are cracking. The Michelin warranty claims no adjustment on problems caused by exposure to excessive moisture, heat, cold or sunlight and does not cover bubbles, knots or separation on the sidewall. I have filed repeated complaints with NHTSA and got no help. I will not have Michelin tires again. Ask any truck driver.
Reviewed March 3, 2012
The tire blew up on the highway. The dealership called Michelin and it was under warranty I went to the first Michelin dealer to get the replacement. They did not have it, they sent me to another town. This vendor called Michelin said they would only cover 55. I called Michelin myself outside in the parking lot and Michelin said they will call the dealer and call me back. They did not call me back. When I tried calling the rep right back, the office was closed. I am so angry I even cried. I have been doing this running around since ten this morning, it's now 5 o' clock. I am going back home with a donut. This is what you call warranty.
Reviewed Feb. 5, 2012
Below are brief points based on a timeline of events. I had purchased 2 brand new Michelin tubeless tires, which I had been using on my Toyota Innova since then (Chennai). The 2 new tires had been used for less than a year (approximately 10000 km). When scaling of the tire edges had been noticed on both the tires, I had immediately taken it to the tire dealer, who then informed the Michelin Advisor about the defect. The Michelin Advisor, after taking a look at the tires, informed me that it is normal for the Michelin Tires to show such scaling due to the Indian road conditions and the composition it is made of. Scaling might happen in Toyota Innova cars since the front of the car is very heavy. The Michelin Advisor also advised that the scaling is not at all a matter of concern and he asked me to continue to use and observe the tires for a period of 2 more months.
In January 2012, I had a flat tire and took the tire to the same dealer (from whom I had purchased the tires) for repair. On close observation it had been noticed that it is punctured in 3 or 4 places where the scaling had been earlier observed. Also, since I could get repeated punctures in all places where scaling had been observed which runs all around the tire, as advised by the dealer, I had to put a tube inside the tubeless Michelin tire to keep it running.
My comments: I am currently being forced to use new Michelin tubeless tires by putting tube since I had no other choice but to keep the tire running. This makes the Michelin Tires only at par with any other locally available cheap tires that runs on tubes. Had I known earlier, as advised by the Michelin Advisor that it is normal for such scaling to happen to Michelin tires on Indian road conditions on Toyota Innova cars, I would have kept my options open while deciding which tires to purchase for my car. I would also be vociferous on my recommendations to my friends. I am sorry to state that I am grossly displeased with Michelin’s attitude towards a customer such as myself for providing me with a defective product. This is followed up by immature responses given to me by the Michelin Advisor when the defect had been raised up.
Highlights: I have used these tires only on normal Indian city roads and had never used them off-road or on un-tarred roads. The dealer found it too strange and hence requested the Michelin Advisor to come and have a look at it. The Michelin Advisor also stated that this happens very rarely and he has just seen one case like this before. Thinking of the above, do I consider these as defective tires or that I made a wrong choice by choosing this brand for my car on Indian roads?
Reviewed Feb. 2, 2012
The 2007 Lincoln MKZ belonging to Mom who is 78 years old has 19,000 miles on it. Mom asked to check tires as they were all four constantly losing air pressure after one went completely flat. I found all four have serious dry rot (Michelin P225/50r-17 Radial XSE M&S). I won't drive this car with tires in this bad condition. I have 10-year-old Firestones on my truck that look like new. Five-year-old Michelins with less than 20k that are dry-rotted beyond drivable is ridiculous.
Reviewed Nov. 25, 2011
I purchased a new 2006 Toyota Highlander. With the purchase came a Michelin light truck, and tire warranty, good for six years. I have written Michelin about this and they replied that my warranty is no longer available, since the mileage in the vehicle is over 54,000. The warranty said six years. Michelin recommended me to Sears located at ** Chicago IL 60636 (phone number is 773-918-4295). They said I had five dry rotted tires, and Michelin is only going to pay 60%. I am disappointed about the warranty. I am retired by the way.
Reviewed Oct. 31, 2011
We purchased out 2010 Mercury Milan in fall of 2010, AWD is the reason. We needed a new car so I chose the Ford Product. On 10-02-11, we were traveling on a wet road and the car began swerving back and forth. I drove to Columbus on dry pavement but on the way back to PA the road was wet and the swerving began again. I could drive 50 mph safely. I thought it was driver error due to the difference in AWD vehicle. So on 10-15-11, returning to PA from OH on I-80 while traveling in the middle lane of a three lane divided hi-way, I hit wet pavement all of a sudden. The car traveled across the right lane onto the beam and almost hit the guard rail! Luckily no traffic near me, so I avoided a collision. I was quite shaken. Traveling the speed limit of 70mph was impossible on the wet pavement. 50mph I could travel safely with only the rear of the car sliding somewhat when hitting a bump.
I called the Ford dealer owned by the same person that owned the Mercury Dealer where we purchased the car and had initial maintenance required by Ford/Mercury. The service rep at Northland Ford in Zelienople called me with there are four bald tires, worn side to side and he can sell me tires for $800 or $600 with less than 14,000 miles on the factory installed tires. I contacted Ford dealer and they said they had not heard from Ford. I contacted Ford and Matthew took the info, contacted someone at the dealership that determined it was not under warranty since I had gone over the recommended mileage for maintenance. The initial maintenance was done at the Mercury dealer.
I did not look at the sticker when the next maintenance was due because of family situations. Still tires worn side to side with less than 14,000 miles is manufacture; alignment is good because of the wear noted. It is Michelin tire that is defect product! They are junk! Don't buy them! I was truck driver, know issues due to training. Everyone I spoke to trying to buy new tires are appalled that the tires are worn with this amount of mileage sided with me that this is defect in tires. Ford says improper maintenance! Will not by Michelin especially since I have seen recall 2006-2008 installed tires problems. Certainly will not have that dealer install new tires for any amount. Filed complaint with BBB in SE MI about Ford. Will file complaint about Dealership after I speak to manager of dealership too. Thoroughly disgusted with Ford and Michelin. Buy Cooper tires!
Reviewed Sept. 30, 2011
In June 20, 2011, I purchased four tires from Tire Hut in Fort Lauderdale, Florida because I was enticed by a $70 rebate. I received a Citibank Debit MasterCard by mail for $70. Yesterday, I tried to use it at the cleaners but I was denied. Today, September 30, 2011, I tried to use it at the backers but I was also denied. I called the 800 number for Citibank but I could not get live help.
I registered online but the card indicated a $0 balance. I called Citibank again and an automated transaction line indicated multiple charges totaling $70. I called Michelin North American Headquarters and Sherry insisted I have to handle the issue with Citibank. I told her that I bought the tires from Michelin based on the promise of a $70 rebate. She said that if there was no balance, there was nothing she could do about it. Firmly, I indicated that Michelin is responsible for fulfilling the terms of their offer of a $70 rebate and if Citibank is issuing a card with a $0 balance, then Michelin is doing business with the wrong company.
After more than 20 years of doing business with Michelin, I am beginning to think if I am doing business with the wrong company. I do expect Michelin to correct this error for me. Please advise me on how to proceed. Thanks.
Reviewed Sept. 26, 2011
I purchased 4 new 90,000 Michelin tires for my Volvo S60 in December, 2009 from Sears. At that time, they also aligned my car. About 8 weeks ago, I noticed one of my tires was starting to make a thump. It worsened over the following weeks, and about 4 weeks ago, I took it in and had them rotate and balance the tires. There was no change in the thump.
My car is regularly serviced by the Volvo dealership. They performed my 82,000 checkup with no mention of anything wrong. I told them about the tire and that I was going back to Sears. I went back to Sears two weeks ago and they said that all my struts/shocks needed to be replaced and that the car was out of alignment. In a stupid moment, I agreed to let them replace the struts/shocks.
I picked my car up after they closed that evening and it made a "broken" noise and the tire was still thumping. I took it back and they said they'd forgotten a bolt! They fixed that and I drove home. The car now squeaked like old bed springs and the tire was still thumping! I took it back and they said I needed a new tire! They said it was caused by a broken strut. The dealership disagrees.
I plan to file an action in Clay County small claims court. The manager indicated Darrin ** was District Manager; however, I'm struggling to find a phone number for him. Avoid Sears Automotive at Antioch Shopping Center in Kansas City Missouri at all costs.
Reviewed Sept. 23, 2011
On the 10th of Oct 2008, I purchased four Michelin Symmetry tires (205/65/15) from Schlossman's Honda in Milwaukee, Wisconsin. Mileage on my car was 71896 miles. It cost me $667.36. On the 19th of April 2011 at 99365 miles, with 6/32 remaining tire tread, I was informed by Ron **(Service Director Desert Honda Las Vegas) that my tires needed to be replaced because of dry rot. I do not have the car out in any extreme weather and I really expected more from Michelin. Ron documented this dry rot with pictures as he could not explain to me why this happened. I have used your tires on my Mercedes since 1972 in Germany and I have always liked the road control.
Reviewed Sept. 12, 2011
I have a 1997 Dodge Ram 1500 pickup with Michelin 265/70/R16 Tires. One morning, I went out to find the left rear flat; these tires have less than 5K miles on them, the truck is an infrequent driver. I dismounted the tire, reinflated and was amazed to see the sidewall bulging and spewing air as fast as I could pump it in. The rubber was soft and dough. Inspection of the other tire revealed one bulge and multiple suspicious cracks associated with dry rot.
Reviewed Sept. 10, 2011
This is a follow-up on the August 28 report on the F-350 Ford from Consumer Affairs. I called Michelin directly and they were very informative. They explained the situation, set up the account, gave the number for Sears (the local Michelin dealer) to call and negotiate a settlement. When I went back to Sears, there was no problem this time and they were very cooperative. They gave me 45% on old tires and they ordered my choice of tire. I have to pay the labor to have it replaced but I am satisfied as I pull heavy equipment and I need to know that good tires are under me at highway speeds.
Reviewed Sept. 2, 2011
I purchased four brand new tires 5/29/09 for my Mazda 6. Over the past 6 months, I noticed my tires would require me to put air in more frequently than my previous set of Michelin tires that came with the car when I purchased it brand new. Recently, I noticed small cracks in on the sidewall of the tires. I took the car in to the shop to be looked at. I was told that my tires were dry rotting.
I have only put 27,041 miles on the car since the new tires over the past 27 months (only 1,000 miles a month). I was told that Michelin's warranty under a manufacturer's defect prorates the remaining tread on the tire which can be placed towards new tires. After the prorated discount was applied, my part of the bill was $428.18. Since when should a consumer be responsible for a manufacturer's defect? I feel like I paid more money for better quality tires in 2009 and I thought they should have lasted longer than they did. If I didn't want good tires, I would've paid for cheaper ones and expected to replace them after 27,000 miles.
Reviewed Aug. 22, 2011
On November 28th 2008, I have an f-350 Dually and today, August 21st 2011, I bought 6 LTX A/T 2. I have 25,000 miles on; tires have lots of tread remains but they have dry-rot over the entire tire. I purchased it in Montana but live in N.D. and I can't get any dealer of Michelin's to talk to me.
Sears looked at but would do nothing. I have numbers to contact Michelin directly so I will proceed from there.
Reviewed Aug. 16, 2011
My RV failed inspection because of dry rot in the Michelin tires at Triangle Auto & Truck Repair, 3511 NC Highway 55, Cary NC 27519-8371. These tires were manufactured in 2007. The tires all had at least 80% of their tread left. The spare tire still had the original sticker on it and had never been used. The tire with the original sticker had been kept as a spare under the vehicle. All the tires were showing very bad cracking from dry rot and very close to the seam with the rim. The inspector said that it was a common problem with the Michelin tires. The RV also has 3 Bridgestone tires from the same year (2007) and did not have any visual issues with dry rot.
When I sent a contacted support at Michelin, all I received is this: "We are sorry to hear you are having a sidewall cracking issue with your tires. Sidewall cracking is commonly related to ozone interaction with rubber. Depending on the severity of the cracking, it may only be a cosmetic issue that does not affect tire performance or safety. Although sidewall cracking is not covered under the limited warranty for your tires, we recommend you present the vehicle to an authorized Michelin RV Tire Professional for an inspection and have the dealer call us at the number below while you are there so we can fully diagnose the extent of the cracking. We appreciate your business and thank you for choosing Michelin.
"It is our goal to ensure that your issue has been resolved or your question answered to your satisfaction. If we can assist you further, please respond to this email or call us at 1-800-642-4354 (toll free) between 8:00AM and 4:30PM Eastern Time Monday through Friday."
Reviewed Aug. 11, 2011
My complaint is really with Michelin Tire Co. I purchased four tires 3-19-07 P23560T16 MNHYDREDGB 90,000 mile. I have not used 45,000 and I have plenty of tread.
Today I got my car inspected and my tires failed because of the cracks on the side wall of the tires, otherwise dry rot. Michelin should replace all four tires at no cost to me. I have brought Michelin tires for over 40 years and never had this problem. If they won't treat me fairly, I will never buy another tire from Michelin. I hope they solve this safety hazard problem. Thank you.
Reviewed Feb. 23, 2011
I purchased Michelin Tires LTX M/S2 P275/65R18 114T item ** at Merchant's Tire on 11/09/09. The tires, all 4 of them have dry rot on them in June of 2010. I had multiple surgeries so I didn’t even drive half the year. My mileage on these tires is only 10,442 miles. These are 70,000 mileage tires my mileage has nothing to do with dry rot. I paid $1,080.23 for these tires that all 4 are dry rot. This is totally unacceptable. I didn’t even drive for almost 6 months of the year because of my surgeries. I took this to merchants tire and they said they would call me back. I ended up having to call them. The guy said, “They will be in tomorrow, come back.” I had bought the warranty as well, which you still understand this has nothing to do with mileage.
I have a Toyota Tundra 4 door truck that I am just waiting for a total blowout from these tires and to be a fatal accident to happen. When I went to Merchants to get another set of tires they were going to charge me 469.47 almost half of the purchase price I had only used 10,000 on them I know these tires must have been sitting in a warehouse for some time for all 4 to dry rot I will be getting legal advice on this Michelin problem. I am on a fixed income and this is not mileage issue the only reason I bought these tires is for the mileage and to think they are dry rotting and could cause a fatal accident going down the highway ,this is a large heavy truck. I expect Michelin to honor their product and merchants to do their part as a customer I had just bought another set of tires for my wife’s car last month. I expect customer service from merchants. This is a serious issue that is caused by a faulty product nothing to do with mileage.
Dry rot on all four tires could cause a major fatality due to faulty tires sold by Merchant's Tire, Michelin Tire Company.
Reviewed Jan. 1, 2011
In November, we noticed a bulge on the side of one of my Michelin Hydroedge tires. It took until today (12/31/2010) for Costco to get a replacement in stock. (Costco offers a "road hazard" warranty, so I only had to pay a pro-rated cost for replacement (although even this was $70 plus tax).
During replacement, I noticed that two additional tires also had bulges. This seems "very suspicious" to me, pointing to manufacturing defect and not sidewall damage. The original tires from the dealer were Michelin (though another tire model) and never showed this kind of defect or damage. This leads me to believe this was a manufacturing defect or tire design issue, and not "damage".
Reviewed Nov. 7, 2010
I had cracking of the sidewalls on my Michelin HydroEdge tires, locally called "dry rot," after 45,000 miles. As the tires were guaranteed for tread life of 90,000, I felt that I hadn't gotten my full use of the tires, even though they were approximately 5 years old. I contacted Michelin's consumer care department and they recommended that I go into a local Michelin dealer to have an inspection of the tires and have them contact Michelin as to their findings. I went into a local dealer and after checking the tires, the manager contacted Michelin. They offered to give me 60% credit on the price of a new set of four tires.
Reviewed Nov. 1, 2010
In July of 2006.I purchased for 225/70R Michelin tires from Discount Tire on ** Blvd. in Ormond Beach, FL. 32174. This is a 65,000 mile tire. I routinely had tire rotations and alignment done. These tires were installed properly and balanced properly by Discount Tires at 42,000 miles. At 74,000 miles the tires (4) were almost down to the wear bars.
Reviewed Oct. 12, 2010
This is an update to my complaint of "Richard of Whiting, NJ September 28, 2010"
I received a follow-up letter from the Operations VP of the Michelin Promotional Fulfillment Center, expressing concern that I didn't have a pleasant experience with the Rebate Card, apologizing for the way things were handled and verifying that I did receive the money by check. This was unexpected and has changed my opinion of Michelin. I will purchase from them again.
Reviewed Oct. 6, 2010
I am writing in reference to my Michelin Tires. I have a 2008 Dodge Ram Big Horn SLT 2500 pick-up with Michelin. All four tires have cracking on sidewalls and lettering. I contacted Michelin and was told to take my truck to an authorized Michelin dealer. Today, I went to Discount Tires--and Kevin at Discount Tires confirmed with Michelin the damage to all four tires.
Krishna at Michelin then came back and agreed that they were defective and offered a 70% credit on new tires. This is a two-year old truck with only 17,010 miles on it. I keep this truck in a garage and as you can see by the mileage, it is driven very little. We asked to speak with a supervisor and were connected with Chris ** (who refused to provide his last name or contact phone number for safety reasons). We explained to Chris that the truck and tires are practically new with 17,010 miles and that the 70% they are offering was not acceptable. We also explained to Chris that we are aware of the issue Michelin has with cracking tires and wanted a 100% replacement for safety issues.
Chris refused so we asked to speak with his supervisor. We were informed that he doesn't have a supervisor or manager. Apparently, Chris is a spokesperson for Michelin but we found it odd that Chris doesn't have any contact information. We are expecting 100% replacement of our tires. This is clearly a safety issue--not Chris D's contact information! Further investigation has shown that Michelin is well aware of this problem. Do the right thing, replace the tires!
Reviewed Oct. 6, 2010
In 2008, we purchased 4 tires after a blow out on our tires that were needing replaced. 20 thousand miles and 1 yr and 3 months later, my car shimmies like it's on a dance floor. At 65 miles an hour, I hang on to the steering wheel for dear life! I took it back to the place I bought them and I was told it was the brakes. Yet, I had just had a $1,000 dollar brake job done from front end to back! I had every inspection any dealer could provide and everyone told me it was the tires except the tire place of course!
Today, I finally had enough and took it to Sears. They gave me a huge discount on new tires because they value their customers and sure enough no more shimmy in my vehicle! After numerous calls to Michelin to complain that the place we caught them wouldn't fix them, they refused to help us with our product because it was a private party Michelin tire. It had to be dealt with where we bought them! I am truly disappointed and I will never use their tires again! From now on, I will only put tires on my vehicle that a consumer will stand behind!
Reviewed Sept. 28, 2010
I purchased 4 Michelin Tires that included a rebate of $70. The ad said the monies would be in a debit card. I received the card and there were restrictions with the card that were not in the advertisement. The card could not be used to buy gas at a pump and you had to "go inside" to buy gas. I am in NJ. Someone pumps the gas for you and the transaction is done at the pump. I purchase my gas at Wawa or Quick Check, they don't have an "inside". I found out that the card would not even buy something at a local food store. The machine shouted out so everyone in the area could hear "Card Denied".
I could not get anyone to answer the phone (CitiBank) at the number on the card. I called Michelin the next day. After a discussion where the person didn't understand that "inside" doesn't exist everywhere in NJ and continued to say that I should go "inside", and that I refused to call Citi and wait one hour on the phone (her suggestion).
I asked for a corporate contact. The next day a person from their corporate customer service called. She couldn't understand that in NJ, we don't have insides in all gas stations either, same drill. In fact, she said that they were "proud" of the program but would not give me a name of the person responsible so that I could write a letter explaining the problems with the "program". I finally got a phone number from her that was direct into Citi. I talked to the person there and he explained why the card was declined at the pump (Why didn't Michelin do this an hour and a half ago?), but he could not explain why it was declined in the food store. I said I wanted the monies in a check. He agreed to send it out.
Reviewed Sept. 18, 2010
Within 18 months, my Hydroedge tire developed a large bulge on the sidewall. I called the dealer where they were purchased and they stated that Michelin turns down almost all these types of warranty claims. When I called Michelin, the customer service person said that they do turn down over 90% as someone hitting a curb or pothole. I find it hard to believe if you look at how many complaints there are on these tires for bulging sidewalls that they do not have a manufacturing problem. Blame it on the consumer and save your warranty money!
Reviewed Sept. 16, 2010
On Sept. 11, 2010 my brand new Michelin passenger rear tire blew out. I had just put 4 new Michelin LTX tires on my Rav 4 less than 1400 miles ago. I was towing the Rav 4 behind a 38-foot motorhome. The company I purchased the tires from insists I hit a road hazard. Funny that I should pass over, said hazard with 3 Rav tires that are all Michelin and 1 Michelin front tire on the Rav 4 and find the last tire in the line up blow out. I saw nothing on the road and to my knowledge ran over no obstacles. This is my 3rd motorhome and first time I've had such a problem. I am vigilant in tire pressure monitoring.
This day I had been driving only 4 hours when this happened and I had done a visual inspection, walking around to check for problems before taking to the road. All tires had been checked and aired up 2 days earlier. I did stop very quickly as a trucker waved me down when he saw the tire blow and as a result, did not have to replace the rim on the blown tire. There was damage to the body and electrical damage to the Rav 4, and an electrical surge through the motorhome as wiring was destroyed that blew out the running light controls at the turn signal assembly.
I had no brake lights, turn signals or emergency flashers on either vehicle and was more than 250 miles from home at the time. I hold that the side wall failed and no one has yet to show me where the "road hazard" actually hit the tire. I have taken it to two independent facilities and they can't see road hazard damage. So far repairs to the Rav 4 and the motorhome are over $1500. I am angry. No one wants to stand up and take responsibility for this failure. They say it is my fault.
Reviewed Sept. 4, 2010
In February 2008, I purchased four new Michelin tires for my 2005 Honda Civic at Sears. The vehicle at the time only had 33,002 miles and so I made the purchase with confidence that the tires would last until the 65,000 mile warranty was up. However, that is not the case because now all four of the tires are dry rotting after only 23,000 miles. So I went back to Sears and talked with the salesperson who said that they will only replace the tires at 50% the regular price.
I called the Michelin customer service number but the rep said that I would have to go back to Sears to get some new tires and that they are correct in only giving me a 50% adjustment. This seems to be very unfair because dry rotting of a tire is a manufacturer's defect problem and should have lead to a recall or something.
No physical damage has resulted yet.
Reviewed Aug. 11, 2010
I purchased my vehicle, new 5 years ago (with Michelin tires). Now, with 31,500 miles on the vehicle, there's plenty of tread left on the tires. However, the tires are splitting down the sides and separating in the seams (dry rot). The local dealer refused to make any monetary adjustment because I did not purchase the tires there. I could have been killed driving a vehicle with tires that are virtually self-destructing. So I had to purchase new tires before the time and tread wear that should call for replacement.
Reviewed Aug. 5, 2010
I bought a 2007 Ford Fusion (new) in February 2008. In July 2009, my tire developed a big bubble in it. I was told it couldn't be saved so I bought a new tire from Sears, totaling $262.93. On July 2, 2010, after a 125-mile trip out of town, I developed a flat tire. Michael's Tires showed me that the tire had a big bubble on it and it had to be replaced.
Again today while on a 189-mile out of town trip, I developed a flat tire and again was shown that I had 2 large bubbles on the tire and again I had to buy a new tire. The repairman said the tire was ready to blow. I had 2 grandchildren with me on the trip and had just dropped them off 30 miles from where I developed the flat tire. My tires are **. I have about 33,000 miles on my car and have spent almost a thousand dollars on new tires and risked my life because I was on the interstate out of town each of the three times I had tire problems. This time I kept the tire and took a picture of it. I have written to Michelin and they blew me off talking about having to take the tire to a Michelin dealer. The book says 6 years warranty against defects and if these tires are not defective, I don't know what they are. Three tire replacements in one year due to bubbles on them is not normal. That's a defective tire. I'll never buy Michelin again.
Reviewed Aug. 4, 2010
I purchased a new 2007 Honda Accord in the fall of 2007. Within six months of having the car, in the summer 2008, the driver side’s tire blew out. $200 expense to replace it. In the winter 2008, another tire blew out with a big slice on the side and the rim needed to be replaced at $400. I called Michelin customer service and raised holy hell, the car was less than one year old and I was replacing 2 tires. They agreed to pay one-half of the cost. Explaining to me this would be a one time offer.
To make the long story short, in the three years I have had this car, I have replaced all four tires exceeding the cost of $1,000. I refuse to replace it with Michelin tires. The tire experts explain these tires have extremely thin walls and therefore if you rub up against a curb, the wall of the tire is too thin to absorb the abrasion. If you hit a crack in the street, the tire is too thin to absorb the split in the road. My frustration really comes because this is the third automobile I have purchased with Michelin tires and have experienced the same problem repeatedly. Enroute to St. Louis, again I had a blow out. We as a community should bring this attention to sources at the government level, before someone gets killed from these inferior tires Michelin is peddling to the automakers. I called and complained to Honda. I see that 2010 continue to have Michelin tires. It would appear my complaint had no impact and it appears that they tell each of us the same reason for the blow out but is doing nothing to remedy the problem. Economical? This inferior tire collectively with the four cars I have had has cost me over $2,500.
Reviewed June 16, 2010
We bought our a car with about one year old Michelin HydroEdge tires on it. Within a short time, we had a flat which ruined one tire and we had to replace it. Cash out of pocket is at $200. A short time later, we were hit in the front and the impact ruined both front tires which the other guy's insurance replaced. Driving a short time later, we had a blowout on one of the new tires. I took it in for replacement and the dealer looked at the older two and informed me they were dry rotten although less than two years old at the time. The two front had "bad wear" even though I'd had the tires serviced and alignment checked in the months after purchasing them so I got to replace them again - $200 each.
The last straw was when, at another tire/alignment check, I was informed of a bulge in a side wall of one of the newest tires. Michelin customer service said that is usually caused by hitting a pothole or curb. I took the tire to a dealer who took it off the car and sent it in over three months ago for "inspection" and been driving on the spare. I finally phoned Michelin today. The dealer handled it totally wrong and I'm out. All Michelin can do is possibly reimburse me after I buy another Michelin, Uniroyal or BF Goodrich tire. However, I don't ever want another Michelin ever as long as I live. Also, they don't take into consideration that I paid to have all matching tires and that is impossible as they want to handle it. When I replace, it will not be Michelin or any of the other brands manufactured by that company. If they would offer a replacement tire, I'd accept one more HydroEdge. They would find and send it to us rather than me spending hours finding one this time.
This situation has cost us a lot of money replacing tires that, with the stated warranty, we shouldn't have had to put out, not to mention all the hours trying to find the replacements at times they were out of production and waiting for hours at a time for the changes to be made once the tires were found. I'm grateful that we were never injured from the malfunctions of the bad tires.
Reviewed June 6, 2010
I purchased a set of Michelin Pilot Sport 2 tires for my 2008 Audi Q-7 at a cost of $500 per tire (20 inch wheels). These were replacement tires for my SUV that had approximately 23000 miles on the tires that were on the car at purchase which were Goodyear. At 13,000 miles the Michelin PS2 tire tread was completely worn and the tires were bald on the front, despite the fact that they were rotated, balanced and aligned every 5000 miles instead of the 7500 Michelin recommends. The tires were wearing so fast that I did not realize the front tires had gone bald (they worn on the inside so that with a visual inspection it was hard to detect). I had a blow out on the left front at 80 MPH and had to replace all four tires. I was fortunate that I was not in an accident and hurt. Michelin has no mileage warranty and I was stuck with replacing all four tires after only 7 months and 13000 miles. I have always purchased Michelin tires for my vehicle and have never experienced this type of performance issues. I have photos of the tires and all of my service records.
Reviewed May 12, 2010
I purchased Michelin tires for my BMW X-5 on October 2009. My tires are completely messed. I mean it exploded on the turnpike today. I paid $200 per tire, a total amount of $800. I think it's ridiculous that my tires would fail in such way. I thought I was buying quality tires but instead I ended up with a rotten tire. When I went back to the place where I purchased them, they said that they couldn't do anything for me. I will go buy me two new tires. Needless to say, that my BMW will never use Michelin again!
Reviewed May 6, 2010
I bought 4 new Michelin truck tires 4/21/09. Had a bad tire immediately and replaced it 5/16/09. Now another bad tire and only 7,860 miles on them. I have kept the vehicle and tire maintenance recommendations. This second tire failure occurred just as the 100% warranty ran out. The type tire is not made any longer so having to have one shipped from Kansas. I am questioning the Quality Control processes on the manufacturing of Michelin tires. 2 bad tires out of 4 is just not acceptable quality.
This is costing me time off from work, labor costs, replacement costs, and restriction on mobility affecting my travel for work and possibly my safety.
Reviewed April 13, 2010
My Toyota Camry came equipped with Michelin Tires. I have only 24000 miles on it but the tires are failing due to "dry rot". These tires are downright dangerous! My wife has the same car as I have, and at 60 miles an hour on the freeway a tire "blew". Fortunately she was able to bring the car to a stop. She has only 14000 miles on her car! What's going on?
Reviewed April 5, 2010
I have owned 7 Mercedes, and I've been a Michelin customer for 35 years. I bought a 2008 Mercedes s550 brand-new that came with Continental tires that lasted 24,000 miles than both Michelins that lasted only 6000 miles on back through National tire, they replaced them for half the price, and it looks as if the new tires will also last only around 6000 miles. I previously owned a 2002 S class Mercedes and always got around 25 to 30k on my tires.
Reviewed March 20, 2010
We purchased a new 2006 Ford Explorer with 16" Michelin tires that were supposed to be with warranty to 65,000 miles. After 23,000 miles, we had to replace the tires. Neither Ford nor Michelin would honor the warranty. Now the SUV has 53,000 miles and the second set of Michelins are down to the safety band and again need replacing. The Auto shop we deal with will give us the tires at half price which is cold comfort since we should actually still be on the original set of tires and these are the only set of tires that will fit this vehicle. Over $1200 total in expenditures to purchase 2 sets of tires prematurely. 1 set at full price and one at half price.
Reviewed Feb. 22, 2010
We purchased 5 tires at Discount Tires with a 50k mile warranty on them. On 2-13-10, we had a flat tire and took the tire back to discount tires. They checked them and said that it could not be repaired and would have to get another from Michelin. It is now 2-22-10 and we called Discount Tires. They said that it was not in yet. I got the number for the office for Discount Tires and could not speak to anyone and left a message. I then called the number for Michelin and first spoke with customer service Felicia. I was told our tire was discontinued. I asked why. If Discount Tires ordered this tire, why it would not come up discontinued? She said that she did not know what line that they were ordering on so she had no idea what was coming up.
I told her if they ordered this tire with the LTX/at2 number, it would come up discontinued to anyone that puts in the number. I then asked to speak to a supervisor and she gave me Alex. Alex informed me that tire is starting production again and would be ready in about two to three weeks. We would be driving on a spare for over a month. I told him that he and this company better hope that I don't get into an accident with this spare on and hurt myself or someone else. I was told my only option was to get different tire which would not be the same as the other tires. Can you tell me how this problem can be taken care of?
Reviewed Feb. 10, 2010
I purchased the Michelin tires three months ago from two dealers--Mehta and Darshan Tires in Pune, India. One of the tires got a bulge on the right side. I showed it to the dealer, who in turn called the Michelin engineer. The engineer had some discussions with the dealer and they discussed something within themselves.
The engineer has inspected the tire and said that it's due to some impact and there is a bulge on the side wall. The mileage was only 3,000 km after I put the new tires. There is no mark on the alloy wheels of any impact. The engineer has refused to listen to my claim. The dealer has offered me a discounted tire so that he can sell one more bad tires. That too pressurizing me so that I would not complain to Michelin. The dealer said that my driving skills are bad, and that I am deliberately driving through potholes so that I can get hefty sum from Michelin. He is aware of so many people who come every week with this claim.
Weeks back, I sent a message at Michelin site as no support line was working. This is just after two days of Michelin engineer telling me that it's a pothole issue. Michelin folks least bothered to respond to me. I searched all the email address of Michelin folks across the globe even the CTO, VP, CFO, etc. and wrote to them about the Indian operations and no one is responding to me.
Within a couple of hours, a senior technician from Delhi, Mr. **, called me and told me that he wants to inspect my tire personally. He told me that he would come down to Pune within a week and will inspect the tire. Within another two hours, Mr. Rahul ** (head of sales) called me and said that he is really sorry for the service provided to me and also said that his staff is coming to Pune to inspect the tires.
Weeks back, Mr. ** came to Pune and asked me to drop the tire at one of the dealer's shops. I don't know what Mr. ** has inspected. I had never got a call from them about the result. Next day, I called Darshan Tires and they provided me the name of technician, Mr. **. I checked with him and he said that they were trying to reach me (surprisingly, I never got a call). I asked Mr. **'s number since he has left for Delhi. I talked to him and he said that he will mail the result. It has been more than a week and the report has not arrived.
Today, I called Mr. ** again and he said that the report has been sent for validation. I asked for Mr. **'s contact number, but he is unable to provide the same. Still struggling, some might think that it's a waste of time and money but I would like to break the nexus between these tire dealers and engineers and bad customer support.
Reviewed Feb. 5, 2010
I bought a set of truck tires for my 3/4 ton Ford truck from Sears at Oakwood Shopping Center. They were the T-rated Michelin tires that can be inflated to 80 lbs if needed. After less than 3 years of driving, one of the tires went flat on the way to the airport one morning, not a blow out but just a slow flattening. I managed to get back home with the truck but missed my flight.
Later that morning I had the truck towed to the Sears Auto store to fix the tire. It turned out that all four tires were dry-rotted. This was despite the fact that most of the tread was still on the tires. I had to replace all four tires at a cost of $900, about $100 more than the Michelin tires had cost me 2-1/2 years previously.
Needless to say I did not, nor will I ever replace any tires on any of my vehicles with Michelin products again. Sears did not offer any compensation for the premature failure of the four tires. I have driven pickups for 48 years and at times have gotten as much as 10 years of use from tires when I was working a lot and not driving that much. In every case but this one, I wore the tires out. They never failed because of dry rot; the tread just approached an unsafe level and I replaced them.
I am very disappointed in what I thought was a premium product and for which I paid a premium price, and I am not very happy that Sears didn't partially compensate me for premature failure of the tires. I think that they are partially at fault for carrying and selling Michelin tires, but Michelin is mostly at fault for manufacturing a very substandard product. There is no damage to the truck. Fortunately I was close enough to home and the tire deflated slowly so that I did not damage the rim while driving home. The very premature replacement of the tires after only 2 1/2 years of use probably cost me over $600 in lost mileage for a set of tires. But I did learn not ever to buy Michelin tires again, and I have been "spreading the word" to everyone I know. Don't buy Michelin!
Reviewed Jan. 22, 2010
I purchased set of 4 Michelin tires recommended for my Volkswagen Beetle. These are the second set of tires on the vehicle since purchased new; mileage on the vehicle is 63,000 presently. I have 13,000 miles of wear on the tires from the time of purchase. The tires are cracking all over; the sides of the tires face and backside and the treads of the tires are cracked all the way around. The vehicle is parked under a carport, so there is no exposure to the sun.
Reviewed Jan. 19, 2010
Six months ago, I purchased 4 new Michelin Tires. Now after 3000 miles, my back tires are completely worn out, the front tires have almost no wear. I am 61 years old & don't drive the car very much. The owner Mark tells me a different story each time I talk to him. The last story is the unusual wear of the back tires is the result of my home being on a hill! Now they want to sell me 4 more new tires, Being a senior, I feel I'm being taken advantage of. I can't afford new tires & I'm not very good at getting Cains to do the right thing. If you could please help, I'd very much appreciate it. Thanks
Reviewed Jan. 12, 2010
Our 2005 Honda Accord Hybrid came equipped with Michelin MXV4 Tires, size P215/60R16 94V. We purchased the car new and have had the car for less than four and a half years. The mileage at the time of the tire incident was 29,957. There was still plenty of tread on the tires and they were regularly rotated. What we didn't notice were the very fine lines of dry rot occurring along the rims of all of the tires.
My husband had just left the house for work and was driving about 30 mph when the front driver side tire literally peeled part. The tread started to come off and the entire sidewall was full of holes as it peeled away from the rim. He momentarily lost control of the car but was spared any serious injury because he was not traveling fast. In five more minutes, he would have been on the I-95 expressway going about 65 mph. If this had occurred then, he would have either been seriously injured or killed and others on the road may have been injured as well.
I spoke with Michelin customer service and they weren't very helpful. We did not replace the tires with Michelin tires and would never buy a Michelin tire again. I also filed a complaint with the National Highway Traffic Safety Administration (NHTSA). I was told that these tires were on their list. So why are they still being sold? Are they waiting for a certain number of people to die?
I will also be submitting photos of the tires to the NHTSA and we kept the shredded tire. I lost a day of work. We had to buy new tires about one year sooner than necessary, spending almost $700. Emotional stress, as neither of us are sleeping very well. It upsets me to know that I came very close to losing my husband due to Michelin and their faulty tires.
Reviewed Jan. 11, 2010
It's about the replacement of tire from Michelin. I had purchased a Honda City from M/s Ring Road Honda, New Delhi, India. on 30 September, 2009 and the registration No. is DL 4c nc 4397 and is still under 'guarantee'. On 25.12.09 while driving, one of the tires burst which was from Michelin. It is very surprising that within a period of less than 3 months, the new tire has gone away which clearly indicates that it has some manufacturing defect. The vehicle was taken to the Service Center of the Ring Road Honda, who have refused to replace the tire. It is requested that since the vehicle is still under guarantee and the tire had burst while driving, it should be replaced immediately. The ture burst on road and the car has only 2500 kms.
Reviewed Jan. 10, 2010
I had to replace my Michelin tires at 21759 miles and again at 33882. Because I trade in my vehicle before the tires wear out, I am out the money for these change outs. These tires had a warranty of 6 years/65000 miles. I have not had to buy new tires for wearing out. I am out over $500 because of the shoddy workmanship on these tires. The complaint went nowhere at Michelin.
Reviewed Dec. 30, 2009
I have bought a C 280 car 30th June 2009, current mileage 3300. Since purchase, there was a problem with all tires (constantly flat), followed by complete damage of right front tire after minor collision with a pebble (1st Dec. 09) that necessitated complete change of tire (insurance covered replacement). Now we discovered a defect in the right back tire, a "bump" was found. This tire was not changed. The sales support team said that this was "normal" and refused to consider it within the car guarantee. Michelin’s technical advisors, upon inspecting the tires at MB premises, said that they were "astonished" that the tires were on 19 and not 32 fill and reported the damage. The MB team is blaming me for the tire problems and refuse to include this within the guarantee. Feedback is appreciated because regardless whether this is a Michelin or MB problem, I'm paying that much to get a quality assured product.
I lost my New Year vacation. I've lost confidence in my Mercedes C280 car. I've lost confidence in all Michelin tires.
Reviewed Dec. 29, 2009
Defective/negligent/unsafe Michelin Tires. My 26 months old (front) tires still have plenty of tread on them but started peeling off in chunks 3 months ago. I first noticed a problem when my car started pulling slightly to the left, so I took it to a new mechanic for an alignment (cost: $70.00). After the alignment, my car still pulled to the left, but I didn't have time to go back to the same mechanic because of their business hours. I had to leave work early the first time, so I took it to my previous mechanic and they aligned my car - costing me another $70.00 (after I submitted a $30.00 coupon). But my car was still pulling to the left, so I took it back; and that's when they noticed it wasn't the alignment; that in fact it was the tires. The tires were peeling off in chunks causing my car to drive crooked; thus, needing to replace these unsafe tires immediately.
I called Michelin for help in replacing the tires. They only offered a 30% discount on the price of the tires. I had already negotiated more than that with the tire/alignment mechanic, so I called Michelin back and requested 50% discount on the new tires. But Chris said he would only go up to 40% and would not go any higher because they exceeded their 45,000 mile warranty. These tires still had plenty of tread on them and could have easily last another 6 months to 1 year (maybe more), except that they were deteriorating in chunks. These Michelin Tires are unsafe, and Michelin is a negligent company for not recalling these tires.
Reviewed Dec. 28, 2009
I bought a new Michelin 225-60-16 for my Lincoln Town car. Less than 100 miles and the sidewall blew out. No impact. It just blew out! The dealer claims that there was impact and will not replace the tire or return my $164.02. No marks or abrasions typical with impact anywhere on the tire, as can easily be seen. They seem to be comfortable with keeping my money! Not going to happen! Consequence is just the cost of the tire and inconvenience. However, at 55 mph, someone could have been hurt!
Reviewed Dec. 21, 2009
I purchased four Michelin tires at Sam's club in May of 2009. They had to be special ordered and cost $141.42 each. The tires were rotated as recommended. Tires had to be replaced after 25,734 miles due to tread wear. The tires were P215/60R16 94VMX4. Michelin has nothing to be proud of.
Reviewed Dec. 16, 2009
I purchased a set of tires (21555R17MX14) on 9-30-09 with 25,301 miles on the car at the time of purchase. On 12-11-09, I was shaken when left rear tire blew out and discinerated, which caused damage to the body of the car. The car had 26,893 miles at the time of the incident. Car was towed to the dealer. Dealer replaced the tire. I paid for the labor, but dealer would not pay for body damage. I am requesting that Michelin pay for body damage and repay labor cost. I could have been killed on the interstate where incident occurred due to no fault of my own. It was a defective tire that caused the problem. Being that I had been a loyal Lexus customer, I expected that they would take care of this matter. I was instructed to express my complaint to the tire manufacturer. Michelin, in my opinion, is at the top of the line with tire manufacturing and customer service, so I do expect compensation for the repair and labor cost. Thanking you in advance.
Reviewed Dec. 12, 2009
I bought a 2006 Nissan Quest SE brand-new. It came with PAX tires. I did not even know what they were, & no one told me anything about them. They are beyond worn-out now at 25,000 miles, and the expense is staggering to replace them - far more than the price of "regular" tires, even run-flats. My car came with these tires as it was a top-of-the line Quest. I did not order these wheels & tires. Michelin has discontinued the PAX tire system. Now, I have to try to find someone who can replace these PAX tires & wheels, which are very expensive & will wear out in another 20,000 miles. By then, there will probably be none to be found since they stopped production on them last year.
It looks like I have to buy new tires & wheels for my minivan, which is only 3 years old & has 25,000 miles on it. No one should be expected to have to replace their tires and especially their wheels after such a short time. I know that people have taken Honda to court about these tires, but those of us with Quests are just as inconvenienced. We paid good money for our cars and should not be in a position where we cannot get new tires without replacing the whole wheel/tire assembly. This is a safety issue as well.
Hardly anyone can work on our PAX systems, & if PAX are no longer made, we will not be able to get them at all. How is this not wrong? Nissan never explained this system to us at all. My husband said that he would have had them take the PAX off if he knew that they were not "regular" run-flat tires. We are going to try to replace the worn-out PAX system with other comparable Nissan wheels & tires, perhaps SUV tires. It is not right that we should have to pay for new wheels because of a faulty system which is now discontinued anyway.
Reviewed Nov. 27, 2009
I had Michelin LTX M/S All Season P225/75R15 tires purchased from Costco on 11/28/2003. The driver's side rear tire exploded while traveling on Interstate 90 between Seattle and Bellevue, WA. The tires were on a 1991 Toyota Extra Cab pickup. At the time of failure (6:30 PM, rainy, and 50 degrees) there was no load on the pickup and no evidence of any road hazards. The indication was a loud noise and some mild vibration. I was doing the speed limit (60 mph), and pulled over immediately. To my dismay, the tire was shattered. The inside wall appeared untouched, but the outside wall was in pieces.
I went to Costco. They looked at the tire and told me that the warranty had expired since it was more than 60 months old. The tire had approximately 35K miles on it. The reason I am complaining is that I am afraid to drive my vehicle with the remaining tires. Given the circumstances, I do not want to replace one tire with another possibly dangerous one. By the way, I have previously purchased a set of Michelin tires that lasted over 100K miles. I replaced them (even though they still had plenty of tread) because of their age and miles driven. Is there somewhere I can complain to, or at least send information to, on what appears to be a recurring problem with Michelin tires?
Michelin Tires Company Information
- Company Name:
- Michelin
- Address:
- P.O. Box 19001
- City:
- Greenville
- State/Province:
- SC
- Postal Code:
- 29602
- Country:
- United States
- Website:
- www.michelinman.com
