Goodyear Tires Reviews

I have absolutely no faith in these tires now. I know I have put 54k on them but they have over half the tread left and have been perfectly maintained on a new model car! The Goodyear dealership says the tires are rated as a 65k mile tire and said that I must have hit something. I did not! The tire shredded without warning and for no reason! It sounds like there are similar instances of these tires having weak inside sidewalls. This seems like a major safety issue to me.

Next morning, I asked to Kings Tyre to change it as it is under warranty. They told me the engineer will inspect the tire and give us feedback. But the engineer is talking very rudely and directly said, “Why did you repair outside? You should have that inspected by company then you can repair.” Can you tell me if you stuck somewhere with this situation and will you go to find the Engineer/Goodyear company to file a complaint first then you will reach home??? Or will you repair that and go home then you think what to do next??

Also, I have the question on this problem. What is the reason to cut the side wall on my new tire which has not yet ran more than 10,000km??? It’s not my fault if I repaired the tire and reach my home safely. Please help me on this as I am very unhappy with this issue... attaching the engineer’s report and my tire's bill. Expecting some action on this.

The defective tire was measured and reported to be 14/32 and was sold as 18/32 tread constituting a 25% use. How could I have used 25% of the tire in 3 months? I only drive 25 miles a day. I was then charged 25% of the brand new tire price for the highest listed price (I was charged less than the highest price when I purchased the tires). I was additionally charged an install charge to put the tire on the rim, all for a tire that was defective from the manufacturer.

P.S. I still have the '99 Pontiac with Michelins which have 70,000 miles on them and are still running fine with no leaks or vibrations. The Buick is also Goodyear free now.

My husband had a similar experience with a Goodyear tire on Rt 64 in fast traffic, when his Goodyear tire blew and lost its tread. He was moving at about 70 mph or more when it happened. My husband is a very experienced driver and was able to control the car preventing having an accident on interstate 64. Had either of my daughters or myself been driving the car when this happened, it would have been a very different story. Because we have been dealing with Goodyear for a long time, I can appreciate the manager being able to track when tires were purchased and all service done to them. That is a very good service and I have no complaint with being able to track such things. My complaint is his determining this was not the fault of the Goodyear product, but the age of the Goodyear product.

In the meantime, I am not comfortable with anyone in our family driving the car with the Goodyear tires on it. Our other cars have different tire brands as we have not needed new tires since purchasing the vehicles. I have agreed to pick our car up and bring it home, but it will sit in the driveway until this situation is resolved. Because Goodyear's representative in Midlothian wants to sell us a new tire with all of the associated costs, we are being inconvenienced until Goodyear decides if they are going to stand behind their product. Firestone tires caused many accidents. Some accidents so serious that families lost their loved ones and that loss can never be replaced. As I said before, had my daughters or myself been driving the Crown Vic with the Goodyear tire that blew and lost its tread, this would not be the same letter you would be receiving. I am sure you are as thankful as we that the girls and I were not the driver going 70+ mph on Rt 64 in the height of the Richmond, VA traffic.

Let's work together now to make sure my family and other families, who depend on the Goodyear tires to keep us safe, are truly safe. Replacing our tires with a newer better made tire, either Goodyear or a competitor, is a step in the right direction. Letting other Goodyear tire owners know they have somewhere to go to discuss and perhaps come to an agreement with Goodyear on how to feel safe with their loved ones driving on Goodyear tires is another step in the right direction. Our family will continue to be inconvenienced until you and I can come to an agreement. I hope it isn't for long because as you do, we all have jobs to do. You can reach me by email, but I would prefer if you would just call me. My numbers are below along with my other contact information. Thank you.

The first part of this month, the tire started to lose again. It was the same excuse. On Nov. 17th, I got in the car (in the garage) and the tire was totally flat. The sidewall looked like it was separating. When I took the car over to have the tire checked, I was told I would have to leave the tire because they had none like it, but it looked to him like I would get a new tire for free but I would have to buy new road hazard ins. for it.

On Monday, when I went to get the new tire put on, I was told that I would have to pay for the tire because somebody had hit something with it, like a curb - no way, I never park at the curb, don't go anyplace where I would have to do that - but they would discount the price since the tire was only on the car for 7-1/2 months. I am now getting ready to go through the same thing as the rear tire has a huge bulge in the sidewall and there are no other marks on it. And I know that there is no way I hit it against anything.

I feel this company has just plainly cheated me once and is getting ready to cheat me again. Calling the BBB doesn't produce any results and the Attorney General's office has a backlog, which means it could be next year before they even look into the matter. In the meantime, I am going to be gouged again for another Goodyear Eagle GT, product code 100-576-277-0---205/50R17 93V XL. This tire cost $149.90. The second tire discounted (ha, ha) cost $96.81.

I am a grandmother who watches her grandchildren daily and takes them wherever they need to go. Those tires have not only endangered my life but the lives of everyone of the people I have had in my car. If those are the kind of products Goodyear makes and then will not make good on them when they go bad, then I am through with the Goodyear Tire Company and will certainly tell all my relatives and friends how I got the shaft from BW Tire and Goodyear.

The store owner had a field red for Goodyear on site yesterday and she said "I went from a bad tire to a worst tire" and laughed. I did not ask for this tire, they recommended this tire. The second comment from the rep was I must have fallen on to many pot holes. I said, "on all 4 tires? On the inside of the tire, there are bubbles". I also have to call my city's public works on this mater. Now I have to spend another $400.00 because of their bad product. So every 10 months, spend on new tires again? I don't know, what do you think?

That is not acceptable, and I will make sure to switch to another brand and never recommend Goodyear to anyone. I have seen hundreds of other people's complaints, and Goodyear is doing nothing about it. If they were willing to give me $50, obviously, there is a serious problem with this brand and they should recall them before people are in serious accidents that could lead to death.

Now today, I was told the tires were slashed. How can that be? The tires are in the cellar from October to April. The tires were defective from day 1 and nothing has done, just excuses for repairs. The tires have 25,000 to 30,000 km. What poor workmanship! The tires need to be replaced. Consequences are another $700 for tires. I left driving all my tires with the slow leaks. Tread is fine on damage.

The tires have only a couple of miles on them and have never been exposed to the weather. These tires are original equipment for this car and were purchased to put on a classic 1981 Corvette for car shows. These tires are unacceptable for showing and I expect better quality from a Goodyear tire. I have owned and preferred Goodyear tires for over 30 years and would hope they would help resolve this issue. I have written to Goodyear consumer relations but have not gotten a response. This is very disappointing that the #1 tire maker in the world can't respond to customer complaints.

5) If a tire gets damaged due to such side pressures, it itself admits its weakness, and no vehicle on road is safe with GY tires and the company is liable to be sued.

8) The analysis and assumptions of your engineer need to be reviewed by experts and replacement to be given free of cost.

I am sure, GY, the globally reputed and oldest tire manufacturer in the world, will do only ethical and customer-friendly service and trust which has been passed through decades and decades.

And we don't have one. We'll have to order it, and it will be $285.00. I always thought a lot of Goodyear tires. But if they are going to affiliate with people like at Flynns, then I've bought my last set of Goodyears!

So he stormed away with an attitude and call the tech out and told him to just plug my tire. After the tech did whatever to the tire, he rolled my tire by my car and refused to put it on. After I spoke with the assistant store manager, he told me that they were not going to put my tire on my car and that I could come back in the morning. After I explained to him and told him that I was not coming back and he needed to put my tire on, he still refused to let the tech put it on. I asked for the complaint number, and he gave me the roadside assistance number 1-866-237-0401 and told me I can complain all I want and the perception of the assistant manager that he wanted me to leave.

And when I stepped out of the building, he locked the door and refused to open the door and allow the tech to put my tire back on my car. After a while from standing out, the tech came out and said he was off the clock at 5:00 and that he would have to put it on but he was told not to, because he had to get off the clock. I have done a lot of business with this company and refused to ever go back, after the way I was treated. I felt like I was being treated unfairly, because I was an African-American woman.They did not hold up to my protection plan agreement that I paid for. The assistant manager displayed unprofessional behavior.

Ronald ** was the sales associate person in Livonia. My invoice number is 201178. I was happy the store was open on Sunday but was unhappy that I didn't get the store advertised price shown in the lobby display.

I finally decided to replace all four tires with non-RFTs. I have spent several thousand dollars on Good Year LS2 run flats and I think it's despicable that Good Year didn't reimburse me for the tires. They obviously know there's a problem with the tires or they wouldn't have discontinued them. The BMW forums are littered with people who have had problems with the 19" RFTs.

Since I only have service through my vehicle dealer, I could not believe that the week prior to this, it was not told to me when I had a service. This is one of the items I had checked and they stated that I could wait on a new battery, nothing is pressing and it was not an emergency; it still had plenty of life. Several times I have explained to Goodyear that I will not service my vehicle anywhere but the dealer. This store still was trying to get me to purchase or take advantage of a free oil change. Once they told me my car would not start for several hours, I wondered why they needed to start my vehicle in the first place, since they have not received my tire, or did they give a reason why they drove it back in the first place? I also had the supervisor tell me that I should get a battery ASAP. I took it directly to the dealer and the dealer stated that this problem did not exist a week prior, and that someone tampered with the battery line.

Your company is looking at future class action law suits and possible suits in general for the scam tactics used to make someone purchase service. My vehicle came with your tires but they will no longer be used on my vehicle as long as I own it. Never again will I purchase Goodyear even if my vehicle has these tires on them when I purchase a vehicle brand new. In a nutshell, I would not even give your company one star. Your Cheyenne store in Las Vegas is unsafe. Since I have never received the call that my tire is in, as promised, I truly know that Goodyear never had me, the customer, in mind and that I would have benefited from spending my hard earned money in a better way in the future.

It turned out that the thread had totally separated from the tire, departed from the rim and the sidewalls were shredded. Initially we experienced a pulsating 'pssst' sound which caused me to start slowing down then a sudden collapse of the tire with no big bang. With a 42 ft. motor home at 58,000 pounds, had there been a different set of circumstances with the shoulder of the road we would have rolled. Road service searched within a one hundred mile area with no tire replacement. The Tire Factory from Larimie WY provided a G399/11R 22.5 tire which we had to purchase to get us to Denver (300 miles) to get back to a matched set of tires. This is a thread separation issue with a large rig premium Goodyear tire. I am needing investigation on this matter. Thank God there was no major damage with the thread departing sideways and damaging the rim. I feel like this is an alignment issue but we won't know until we get a tire (balanced) back on the rig.

On 9/19/2011, I took it into a Goodyear Dealer on West Geoffrey St in St Augustine, Florida for an oil change. The salesperson showed me that the tires were all with cracks and worn on the inside. She stated that these tires were defective from the beginning! My 70,000-mile tires lasted only 28,000 miles! I had to replace all four tires again!

As per the invoice, the tires has uneven wear; the inside edges had 0/32nds and 1/32nds of an inch of tread. The sidewalls were also cracked (not weather related). The salesperson told me that the tires were defective before they were put on in 2009 because they should not have been in the shape they were. I did not get the tires placed that day but returned on 9/21/2011 to have the tires replaced. The staff worked well with me. I was not at all happy with the fact that my tires had to be replaced less than two years later! It cost me an unexpected $297.00 when I am currently unemployed.

I am also upset with the fact that on 9/7/2011, when I took the car in for a tire balance in Baton Rouge (Gemini Goodyear on Highland Road), no one told me that the tires were looking like this! It was the manager who checked me out at the register and nothing was said about the tires. This could have resulted in a blowout on the highway, endangering my life and my family's life.

I am still paying for these tires and my payments lowered as a result due to my unemployment. I am grateful for the help with lowering my payments. But I am very upset with the fact that my tires were defective and had to be replaced. I feel that I need compensation for this issue. I do not feel that I should have had to pay for a new set of tires in less than two years. Thank you for your assistance in this matter.

Goodyear took 3 weeks in order to initially address my concern by coming and inspecting my car's tire. They kept cancelling and re-scheduling my appointments for no reasons given. In flat 2 minutes of inspection, Goodyear engineer inspected the tire and told me that the car had been used in the road and probably went over a bump and because of which, the thread of the tire broke and it developed a bubble, and they said that this is not a defect that they can cater to.

I started asking the engineer questions to which he behaved so arrogantly, as if I have done a crime by asking him a question. I wanted to speak to his senior, and after a long discussion, I spoke with some regional service manager at Goodyear who was equally arrogant and behaved so rudely that he will not do anything else except to change the tire with a new one, at a cost of $4,000. The customer service that this company's employees have shown was highly disgusting and pathetic.

Sir, I drive in Delhi/NCR city roads and that's where the car is meant to be used. I am sure that the said company used a low quality thread which could not take normal pressure and broke resulting in formation of bubble in my tire.

The service level provided to me has been of utmost pathetic nature and I couldn't have expected this from a brand like Goodyear! But probably, Goodyear now gives a ** to its customers! I will now not buy a product from such a company and would not recommend it to anyone around!

I request redress for my complaint!

I will be taking legal action because Goodyear has not fulfilled their obligations. Their management of this product failure is unacceptable on a number of levels:

d.) if this is an isolated product failure, it has clearly been overlooked by Goodyear post production inspection; therefore, Goodyear is liable for the oversight and consequences thereof.

Luckily, the car did not flip or collide with another vehicle. I sustained psychological and emotional injuries and over $2,000 worth of damages to my car as a result of the blowout. My car only has 36k miles on it and is always kept in the garage. The tread on all four tires is practically brand new as it is driven quite seldom, with regular tire rotation/balance/maintenance. There should not be any reason for a tire with this little wear and tear to explode the way it did. I have done a lot of research and realized that this could have had a far worse outcome, and that the tires are indeed defective.

In addition, my insurance company will not cover the expenses of the tires. Now, I am forced to replace all four tires out of pocket for fear of the same scenario and not as lucky of an outcome if this happens again. In my research, I also saw that NHTSA has opened an investigation into possible tread separation problems involving Dunlop tires sold as standard equipment on 1995-1999 Nissan Pathfinder SUVs. NHTSA says it has received six reports of injuries in two rollover crashes that were blamed on tread separations on the Grandtrek TG35 tire. I feel that unless I sustained life-long injuries, paralysis, or death would the tire manufacturer come forward with any goodwill or compensation.

But the side walls have split so bad visually that I had them replaced for fear of a blowout. I feel, by the tread remaining, that I should have been able to drive a lot longer on these tires safely but the side walls appear unsafe.

The tires are all wearing even. I take care of my vehicle. He stated to replace these tires, and it would cost me $222.52 for all four. These tires cost me $125.99 each, without taxes and mounting. These tires look like new except the dry rot on all the tires. This will be the last time I buy these tires. If Good Year gives me a better deal, okay but as I said never again. 80.000 warranty means nothing in my opinion. I did call their complaint line and I am waiting on the results from what I believed to be Tire Kingdom.

I then went to a tire seller and wheel aligner expert “Haryana Tyre Faridabad” and was told tire is of poor quality. Upon hearing this I went back to Triumph Auto and they registered my complaint in Good Year company. I received an SMS from Good Year that contains a reference number Q0607110193 with an inspection date of July 11,2011, the complaint was registered with them on July 5. Sanjay of Good Year contacted me on July 10 at around 8pm and arranged a schedule for service for July 11 12:30pm at Triumph. I have not received any phone calls from then on so I contacted him and he told me that I could come after 1:30pm. I got irritated and contacted their toll free number 1-800-266-6767 but I got the same answer from there and when I requested to speak to a supervisor, the call was disconnected. I called again and spoke to three different people, two ladies and a man (maybe Gaurav and Rajji) but they seem like they are not interested in resolving issues.

Now can we know who to look for? Will my issues be resolved? I think Good Year is aware of their product's poor quality so they do not listen to the customers.

Since this is a company car and KCL have 25 Tata vehicle so we would suggest not to purchase Tata or any car if they have Good Year tire because the quality is very poor and they are aware of it so they do not want to hear anything if it's about quality issues. They take these issues as a joke because they are already very familiar with those.

**

The garage advised they would return the tire and order another so the back two tires could be installed on Tuesday 7/5/11. This was done and the car was driven home from the garage which is located about 15 miles from my home. The car has not been driven since the drive home from the garage.

As I am leaving for work on the morning of 7/7/11, I realize that the back tire on the passenger side is flat!! These are brand new tires with only 15 miles on them!!! I called Goodyear customer service to advise that they are selling defective tires, that out of 5 tires, 2 of them had wholes. The Customer Service Rep was extremely rude and told me that I had to prove that the tire was defective, that I had to take my car to a garage and have them deem it defective. Well, we put air in that tire and watched a small area bubble out and the air start seeping out. I am no 'expert' but it is quite clear that the tire is defective. (I posted the video on Youtube tagged with goodyear defective tire for all to see so no one else pays over $800.00 for these defective tires and takes a chance of getting into an accident because of them.)

I was told that I can only return the tires if they are deemed defective. Right now, three of the tires are still full of air, but how long will that last? Customer service told me that I can only have the one tire replaced, that I have to keep the other three, are they crazy? There is something wrong with these tires. I do NOT want Goodyear tires on my car at all. Why would I let them replace one tire and chance getting yet another defective tire? How about when one of these tires blows out when I am on the interstate?

This issue needs to be addressed by Goodyear. Getting one bad tire is a fluke and bad luck, but two? Have these tires caused accidents? I just want everyone to know about this problem so they do not buy them. If the garage think this is an issue with the mold being used, how many more defective tires are out there?

The following Monday, I was driving and everything was fine then flew out for business on Tuesday, returning that Thursday evening. As I was driving with my family Friday afternoon, I heard a very sharp metal-scrapping sound but discounted it as nothing because five days ago, I had Goodyear change my rear brakes after a thorough (I thought) inspection. It started to get loud enough that I took it back to Goodyear early Saturday morning, July 2, 2011, just six days later to have them inspect this odd sound and came to find that I needed new disk and pads now totaling about $429.

I asked the technician twice how this could be missed and his reply was that the original guy doing the inspection probably only checked one brake pad (obviously missing the other side) and marked them both off as okay. We went into the office and I again asked how this could be but there were only silence, shrug of the shoulder, and a fee to perform the service (or lack there of). I asked him to give me a better price because of their mishap and he offered a slight discount priced at about $379.

No manager on site, no offer to speak to the manager about my frustration so I left because I didn't want to make a scene. Totally disgusted, I called Pep Boys for a second opinion and they quoted $185 for new ceramic pads and to resurface the disk. Unfortunately, the weaker side was unable to be done and new disk had to be ordered and installed coming to a whopping $285. The guys at Pep Boys even recommended that I look for an internet coupon to help keep the cost down, which it did now costing me $253 vs $429 from Goodyear.

GY is nothing but a poor excuse of gouging, dishonest, incompetent bunch of hacks and crooks. They should be ashamed of themselves with the economy as tough as it is and hard working people barely getting by. Recommendation for anyone considering Goodyear: Stay away, far, far away from this Goodyear located in Charlotte if you can.

Dennis told me that he understood my disappointment and that I could apply for a Goodyear credit card and pay off the balance within six months, interest-free. I told him that I had no plans to apply for a credit card; and that I did not bring my car for service for them to charge me this outrageous amount so that I could apply for a Goodyear credit card. At this time, he advised me that I could take my car somewhere else and have them fix the housing unit but only after I paid them $436 for the water pump, coolant, and thermostat. My brother called the Ford dealer in Deland who advised that the thermostat house part was $37 and that it did not have to be replaced unless the ring was bad. We both spoke to Daniel on the phone and informed him of this information. Daniel advised that we needed to called the Ford dealership in Gainesville.

When we called the Ford Dealership in Gainesville and spoke to Rob, he advised that if the ring is bad, that the sensor and another part had to be replaced and the cost for one part is $58 and the other is $41. I then asked Dennis and Daniel to only charge me $436 plus the parts from Ford ($99), bringing the total to $535. Daniel advised that he could only give me the car if I paid $639, or I could pay $436 and have it towed somewhere else to be finished. All in all, I received awful service from Goodyear. Dennis advised me over the phone that it is 'your company's practice to raise your service prices/parts for whatever amount they deem necessary.' When I talked to Daniel, he pretty much said the same thing, was rude, and advised that I could complain to whomever I wanted, but I had to pay $639 regardless of what I was originally quoted.

I asked him for his district manager's or regional manager's contact information and he said one did not exist. I called the Goodyear store on Main Street and was given your e-mail address. When I went back to the store today and asked Daniel why he did not give me your information, he advised that they do not give this information out. I guess the Goodyear store on Main Street does. I told him that this was not what he said over the phone, as he told me that one did not exist. I am very disappointed in Goodyear. I took my car there in good faith and have spent thousands of dollars in the past getting my vehicles fixed and tires put on. I strongly believe the service and treatment I received from this store location was dishonest, unfair, rude, and definitely not customer satisfaction. I have filed a formal complaint with BBS and have no plans to use Goodyear services ever again. I am out an additional $200 that I was not originally advised of before they took my car apart and worked on it half way.

And we had already purchased the part from the Chrysler Dealer because we were told that it was guaranteed the problem by the Cookeville Goodyear Dealer. We paid Goodyear $37.73 for diagnostic testing, we paid Cumberland Chrysler Parts Department $529.00 for the Climate control Head (OEM) plus diagnostic testing which was $62.45 and then we paid $915.32 for Cumberland Chrysler to repair the actual problem which was diagnosed by the Cumberland Chrysler dealer.

The Evaporator Core, to be bad, not the Climate Control Head, but, since it was an electronic part they couldn't take the part back but they did stand behind there work, they did fix the problem all together we spent $1,550.59, when it should have been covered under the warranty, but I called the warranty corporation and I spoke to a Manager in Claims : Scott ** at 1-800-482-7357 ext# 132 and his Superior: Edward ** ext#111, I was told that the warranty was out of date by 497 miles, please tell me that is ridiculous, when I was told by the Goodyear Owner Michael ** that he called the warranty company and they told him that it wasn't a covered part.

Well, I called and so did the Cumberland Chrysler Dealer to the warranty company and no one from the Goodyear dealer had ever called in for a claim. When I took the vehicle to the Cookeville Goodyear dealer the mileage was 113,503 and when I took it to the Cumberland Chrysler Dealer it was 116,896 when the vehicle repairs were completed.

I also, have contacted someone called the Troubleshooter, I found this on-line the # is 1818-887-0207, his name is Jeff , and he does talk radio shows through Advice Radio.com, I was on his talk radio show on June 8th, 2011 and at 3:15pm CST, he advised me to contact someone to file a small claim. So, this is why I am contacting you. We would like to get some advice please. If it is going to cost us more than what we've already paid out for all of the above repairs, then I'm not sure it would be worth it. Again please advise us.

He called & told me it was done. I went to pick it up & paid the bill. The amount seemed rather high to me but I figured that he couldn't do the alignment for free. When I got a chance to look at the bill, I called him & he started explaining this & that. I asked him why my invoice said I got 5w30. He said it was the synthetic oil but he had to write it up that way. I then asked him that I wouldn't need to get another oil change for 15000 miles & he then said no, I would need one in 5000 miles. When I first talked to Scott, he had told me 15000 miles for an oil change with a filter change every 5000. I was confused, but Scott reassured me that he took good care of my car. As I went over the invoice again, nothing was what it was supposed to be regarding my request of maintenance.

I felt completely ripped off but felt stupid for thinking that his "professional courtesy" was honorable to begin with. It wasn't until I discovered a huge bubble on the outside wall of the tire he had replaced that the real problem arose. Scott had charged me on the first invoice for a protection plan for this tire. Scott told me that if anything happened to the tire, it would be covered. When I brought the tire back to him, Scott told me that I had hit a curb.

I said no, I hadn't. He proceeded to check my mileage & then told me that I had driven 1000 miles. I said, so the tire was at least a 40000 mile tire. He then told me, no it was a 65000 mile tire. He told me that he was sure that I had hit a pot hole & that's what damaged my tire. I told him yes I had hit some pot holes but that doesn't mean this brand new tire should be damaged. Pot holes are run over all the time. I said, "Besides, you sold me the protection warranty. This qualifies as an anything that could happen to the tire. Whether it's a manufacturer's defect or pothole, it's damaged & needs to be replaced."

He goes on & on about how offices don't open up until Monday, to get authorization to replace for free. He told me, when I asked him if it was dangerous to drive with the bubble on my tire, no, unless I hit a curb or something. He said he's had customers that have driven thousands with a bubble. I said, "Really?" We go into the office where he's working on the computer. He then hands me a quote for $50.99. I said, "For what? If the tire's free." He says for disposal & state fees. Those fees equaled a total of $4.75. He then told me that that's all he could do. I asked him for the district managers name & number, he told me to go elsewhere.

Hence, no warranty. So I emailed Goodyear, from the Goodyear site explaining the situation. And they replied, along with a bunch of corporate speak **, ignoring what I wrote, advising me to go to a Goodyear dealer to have the tires looked at. Round and round we go. I wrote back that I had already been to the Goodyear dealer, as I mentioned in my first email, and was turned down for any mileage credit. Goodyear has not replied.

I was ok but out of it because this was not supposed to happen to me on that day! LOL. Well they were all smiles and being very accommodating ensuring me that they would file the claim then the cops drove up. That friendliness went out the door. Now they are being a little rude to say that I'm still a paying customer but I guess they were under the impression that I wasn't going to call the cops, but I learned a long time ago that no matter how minor, call the police! The demeanor of the manager and the employees changed drastically when the officer arrived. They were so rude and against my better judgement. I still let them do an oil change and 2 new tires totaling $328. The entire time my head is thumping and my neck starts stiffening up.

Keep in mind, I got to Goodyear at about 8:30am and when I left it was 1:00pm! And again they were so rude. After I left Goodyear, I followed my first mind and went to the ER at Our Lady of the Lake in Baton Rouge where a CAT Scan was performed and it was determined that I have a sprain to the neck and was told no lifting over 10lbs for a week, ice packs for 4 days then warm heat for the next 3. Pain pills and muscle relaxers were prescribed as well. I was glad I decided to see the doctor because had I not, then I would still be in lots of pain versus moderate pain. People never think but the impact of metal to metal at 15mph is about 40mph! I did have my seatbelt on but my head did snap forward and backward. Well after the ER visit, I went home and didn't leave out of my house again until Sunday morning for church. While getting ready my husband asks, "what's wrong with your car?"

I go outside to see what he's talking about and low and behold. Damn Goodyear put the wrong size tires on my car. I have to wait until Monday because they are closed on Sunday. So on my way to work, Monday, I stopped and the Manager is there. Clearly he isn't happy to see me so his greeting is dry! I told him the situation about the wrong size tires and his response, "Saturday was a bad day and you have to come in here and remind me of it!" No joking in his voice. I was like well Damn they act like I did something wrong to them! Have to wait on the correct sized tires to come in from the warehouse to get them changed. But after this experience I will never deal with Goodyear tires again!

I am very unhappy about how they handle things. They mess something up and they want to blame the customer. That’s nice, I will never refer anybody to this company and I will give a bad name because they don’t want to make it right with me just because I am a woman that bring my van to them.

I had taken all my vehicles there for a long time and the service been perfect just for this action this advisor took. I will not bring any of my car or recommend anyone else. I was never rude to the person there, where other mechanic there and they know I was never disrespectful like he was. There are many places that can do the same service. He should learn that and I choose them till now. Hope you goodyear can fix those small problems. Great company to let one individual act like that. There's other better way to deal with problems like that. We understand we all make mistakes but we have to take responsibility for them.

I went to my dealership, Toyota, the following day after work. They had ordered a tire for me and it was in. My mechanic asked me if I was shown the hole in my tire. I said, “No”, and then I explained the story. He then told me, “Well, there is no hole in the sidewall, but in the tread, and it is very repairable! He told me that I had been lied to. No doubt the man was trying to sell me a tire! My mechanic knew the manager and was going to speak to him about his worker’s conduct. This is completely inexcusable! They were trying to rip someone off and that someone is me!

It was a strange vibration similar to a problem with engine mounts that was not present before the repair. They took the vehicle back in the stall and lifted the hood and could find nothing wrong. I was told if the problem continued to bring the vehicle back in. The next day I brought the car back in, they suggested it may be my battery and since I knew it was about time for a new one anyway I did in fact replace the battery only to realize that was not the problem.. So for four days, every time my car exhibited this strange behavior, I attempted to take the vehicle back so they could feel what I was feeling. Unfortunately when I would arrive, my car would not act up at all. Well the week of February 14th, my car got worse and I was able to bring the vehicle in so that the tech could see what I was talking about.

I dropped the vehicle off to them on Friday, Feb 18 and did not receive a call about my car until today Feb 21 around 3:00 pm, telling me that they could still not find a problem with the car. They suggested to me that I should take the car to a dealer to see if they could find the problem. But my warranty department and myself paid Goodyear to perform a repair that they said they could do. There has to be something done about this. I have been severely inconvenienced and need your help. My wife and I have spent several hundred dollars at this particular branch and expect better service than what we have received. Please advise. We want to keep everything as civil as possible, but also demand satisfaction. Thanks. If this particular branch is not affiliated with your department I apologize and ask if you could point me in the right direction. .

This is clearly a defect in the tire wall construction and I would like you to investigate whether these tires have been on the recall list or have caused any problems to other consumers. Date code: 1207. I've always trusted the Goodyear brand and have not been disappointed with the reliability of your tires in the past, however, these Weather Handler LS tires that were purchased in 2008 bring up a lot of questions. Were these tires discontinued? If so, was there a defect in the tires? How do I get compensated for these defective tires?

He said the mechanic was test driving it and the motor shut off at the corner. He also told me his mechanic walked back right away and got 5 quarts of oil and put it in the truck. When the truck failed to start they ordered a battery from Autozone and installed it. However, the truck still wouldn't start so they pushed it back. He then told me it wasn't their fault. My fiance drove up to Goodyear and Bob told her it had no oil in the truck. When she asked him about the courtesy check (checking all vital fluids), he said they never checked the oil and it wasn't their fault. So we had the truck towed out and the new mechanic informed us the motor has blown and had plenty of oil in it. We asked Bob at Goodyear for his insurance info but he refused to give us what we asked for and said we were pulling a scam. In the middle of all this I asked for the security video and his manager gave me a copy. The video not only showed the mechanic checking the oil one time but it also showed him checking the oil twice in a row, before they blew up the truck in the test drive.

I am getting nowhere with this and was wondering if this is something you could help me with. I have all the video proof as well as the invoices showing the courtesy inspection, the checking of all vital fluids and the last invoice saying the truck had no oil in it. I cannot believe companies can get away with this stuff. They want me to pay the $4,800.00 for a new motor which I cannot do. Please let me know if there is anything you can do to help. Thank you very much.

I went to the Wawa in Abingdon and checked all 4 of my tires about a month ago. I literally had only 18.5 psi in all my tires. My door says I should at least have a minimum of 32psi. I had to go to my normal company that I deal with to get my tires rotated correctly and set with the correct tire pressure. And I had to pay him to rotate them.

I have a wife and 3 Innocent children ages 3, 4, and 9. I also have a 2002Chev Venture with the same kind of tires on it, which are Goodyear Integrities that I got from the place I normally get tires up the street. The only reason I went there is because they had a good sale when I bought them. I even called my normal guy and he said that he could not even come close to beating that deal.

Saturday, 0ctober 23, front right axle was stripped off, had my car tow to them and their mechanic took a look and said it was a transmission problem and told me to go to another shop. Went to another Cerra Auto (which is great!) had them changed the front right axles because they had order the parts already and I needed the car for my classes and my sis's classes and work.

Then Friday, Nov. 5, 2010, went back to them and told them that I was under their one year or 12,000 mi warranty whichever is first. The manager Bob told me that because I had went to another shop he couldn't give me a refund for the total cost of the right front axle. He offer half of that cost in store credit. I decline because they had lost my trust, and the fear of retaliation by them. Called the Admin Office and customer service gave me ** and told me to talk to Bob again.

https://**. Plan on filing a lawsuit against them dependent on what my Bus. Law Prof ( also a attorney) advice is. I can't imagine what could happen if I had driven my car home for thanksgiving where the highway speed is much faster than local.

1. They said my power steering fluid was dirty and with particles of dirt in them. But I flushed and changed steering fluid at the dealer only 3 months ago. The dealer rechecked and showed me it is okay. So I know the fact that Goodyear was ripping me off.

2. Goodyear said my battery is so bad that they cannot even test it properly. I took that to the dealer and checked with their battery tester and dealer said and showed me my battery is like new and has the rated cranking power.

This two facts proved to me that Goodyear at this location is ripping people off. I will not go to this again in my life. I will recommend everyone to stay away from this place.

I decided to only do necessary errands and head home early while being very careful with the brakes. So, my husband took our CRV to the Goodyear on North High Street in the Graceland Shopping center a couple of days later. They took all day to look at it and came back with a quote for $1200 to fix and replace the front brakes/calipers.

Well, my husband is in college and I am disabled, so coming up with $1200 is a lot for us. So, we decided to we would call around to find someone else to do it cheaper. Now, my cousin is a mechanic/manager and had time. We mentioned the problem to him. He said he would look at it and might be able to fix it for us for the price of parts. Since it was still going to cost money for parts and we had a couple of major personal issues come up (that cost us a lot of money), I had to wait a little while—like almost two months.

During that time we were down to one car. I have to have the car because of doctor appointments and such. So, David was stranded at college without a car for a while. I would have to drive up and get him to bring him back on the weekends. We also rented a car one weekend. So, anyway, my cousin looked at it and there was nothing wrong he said. The brakes are at 50% so that is why it doesn't feel tight. And there was fluid. The rotors look good and the calipers look good. Plus he drove it 50 miles to and from his shop/work.

No problems and he said I can come get it. Ugh. So Goodyear was going to take us for a ride for $1200 for nothing. Unbelievable. That is the last time I or my husband will take our cars to that Goodyear. If you are looking to see if they are good to have work done, I would suggest, if you have a major pricey quote from them, to have another mechanic look at it and get a second opinion. Otherwise, you could spend all that money for nothing basically.

I am out almost $800 for tires that are only half of their life span old. Goodyear tries to scam you out of more money by saying they are giving you a deal of 30% off.

drove off the lot and it is now pulling right! I took it back Saturday and they proceed to tell me that they left the 2 bad tires on the car. They replaced the wrong 2 tires! So, they ordered me 2 new tires (at their expense) and said to come back Tuesday and offered me 3 oil changes for my inconvenience. I went back Tuesday to get them to put on. They charged me zero $ but balked when I asked them about the promised oil changes. Their response was "we don't owe you anything, you got 4 new tires for $90."

I said that I was not demanding anything, it was their offer and I accepted. They gave me one! The point is not the oil changes, it is believing/trusting what they say ever again. And it is a big deal because they left a bad tire on my car and passed it off as completely drive-worthy on Wednesday. If I had gotten in an accident b/c the tire failed, there would have been lawsuits galore. They were unfazed by the whole situation. I cannot trust Goodyear anymore.

So now I'd like to know who is going to do my oil changes. Because of the way they rigged it no one will touch it for fear that we will say they broke it. Mr D. had and I don't care attitude and I did not appreciate the way he treated us. I use Goodyear often. Now I'm stuck because of the way they rigged the skid plate. I would like to talk to a person about this problem. My skid plate has been rigged with a screw that was not part of the original design of the plate.

The low pressure light came on with all three. The first one, we had fixed within half an hour. The second tire blew out before we could get to a garage and the third time we parked the car. The second time required a new tire and the second and third time required towing service. The first was repaired at a private business, the other two were handled at a Ford dealership where we leased the car from. At this point in time, we are out nearly $600 for a new tire, towing and repair of three tires. (I had the fourth tire valve changed before anything happened to that one). However, it could still happen to the new replacement tire! Fortunately no one was hurt in any of these mishaps. Needless to say, "we won't buy anything with Goodyear tires on it or recommend Goodyear."

They told us that the part was not available on a Saturday so that we would have to wait over the weekend or they could plastic weld or temporarily fix the hole with epoxy. We were skeptical about the repair and its reliability but faced with the extra expense of staying 2 more days in Ithaca we agreed to pay the $588.64 charge for the repair to the upper manifold. The following day we returned to the Good Year and they assured us that the repair was done and that the car would make it back to Maryland. We made the $588.64 payment drove the car 2 miles to Cornell to load the car with our sons dorm room possessions and proceeded to head home. Approximately 3 miles outside of the town, the car began to lose power again. We returned the car to Good Year.

This time, the specialists at Good Year Ithaca informed us that there was another problem with the car that they had missed. In addition to the upper air intake manifold, the lower intake manifold was not fully sealed and needed to be repaired. Moreover, driving the car with the unaddressed problem in the lower intake manifold seals had led to damage to the catalytic converter. This meant that we would have to wait in Ithaca for the next 2-3 days for the parts, including the upper air intake manifold, lower intake manifold seals and the catalytic converter. The cost of the repair, not including the prior $588.00, would now be $1870.44.

The resolution was they would now order all the parts needed to replace the upper air intake manifold and properly seal the lower intake manifold and replace the catalytic converter. Therefore, we would have to stay in Ithaca another 2-3 days for the repair. We then had to book a room for Sunday night, Monday night and because the repair still had not been completed we stayed an additional night on Tuesday. During that time we checked with the nearby Ford retailer to make sure the upper intake manifold, the part that was the original problem, had been ordered and were told the parts had been ordered and delivered to Good Year Automotive Care in Ithaca, which was just down the street from the Ford parts retailer.

Late Wednesday afternoon we were told that the car was repaired and we returned to the Good Year Center in Ithaca to pick up the car. We were told that the work was on warranty. As a precaution we, also rented a second car to follow the Ford Explorer from Ithaca New York to Montgomery Village Maryland because of our well founded concern for the competency of the Good Year Auto Service team. We returned home to Maryland with the car and the rental late that Wednesday night. On Thursday we noted oil spots on our garage floor indicating that the car was leaking oil. We brought the car to a nearby independent auto service center who put a dye in the engine oil and found that the leak was coming from the air intake manifolds, precisely where Good Year assured us they had completed the repair.

We returned the car to Good Year Auto Care Center in Rockville Maryland who held onto the car over the weekend and said they disassembled and reassembled the whole repair job and found no problem with the repair. We returned home with the car, however it still continued to leak oil at the same rate. We continued to drive the car but eventually the leak became worse and the car began to lose power as it had done both before and after the first repair by Good Year in Ithaca. We returned the car to Good Year in Rockville Maryland where they examined the car and claimed that the oil leak was not from their repair but must be from some other location not related to their repair. They said they stood by their work and claimed that the difficulties we had with the car was not due to their work.

We then paid a second repair shop to examine the car where they removed and examined the seals for both the upper and lower air intake manifolds and found that the upper air intake manifold was sealed with epoxy. This was a strange finding since the Good Year in Rockville told us that the repair was fine and there was nothing wrong with the either the upper or lower intake manifolds and seals and Good Year in Ithaca told us that they had replaced the upper intake manifold with a new one (that we had waited 3 days to receive in Ithaca) and that the parts and service were under warranty.

At this point the only interpretation we could make of these events was that either Good Year in Ithaca had not replaced the original damaged air intake manifold as they told us they had said, or they may have possibly cracked the new intake manifold during installation and repaired it with epoxy. Either way the upper intake manifold was not in good condition, which is contrary to what was stated by Good Year Auto Care in Rockville.

At this point we were very confused about the situation and we contact Gemini which we understand or the underwriters for the warranty program for Good Year Nationwide. We were told that they had transferred money to Good Year Rockville to examine the car during the initial visit and that all issues would have to be referred back to them. However we were told by the Good Year Rockville manager, Bill that there was nothing that could be done for the car and the oil leak was not due to work done by Good Year.

So now were faced with 2 different inconsistencies. 1) We were told by Good Year in Ithaca that they had replaced the upper air intake manifold, a part that we were told was ordered, installed, and under warrantee. 2) Good Year in Rockville tells us that the upper and lower intake manifolds are in good shape with no mention of epoxy or a temporary repair that would need attention.

So as of August 6th, the car remains in disrepair and is off the road with the same problem that was supposedly repaired on May 19th. Since the initial repair, our cost for the room for the extra days stayed in Ithaca combined with our cost for requesting an independent auto care center to get involved has exceeded $4000. Good Year has been unresponsive to this problem after several attempts at resolution and the story between two different service centers in Ithaca NY and Rockville MD has been inconsistent. Finally the car still remains in disrepair. We are therefore disputing charges to my American Express Card.

Over a period of time, the car was making a noise which became louder and louder. Because we had no idea what it was and we had our warranty through the car, we took it in to find the problem on June 30,2010. They came, got me and showed me I needed four new tires due to it not having an alignment when tires were put on. I explained what they had said and done. Mazda made it very clear they never did an alignment and the tires would never be this bad even if it had gone after.

I went back to the purchase place, Autocenter Goodyear. When I walked in prepared with receipt from them and Mazda, I asked for Ray and asked him if he remembered me. Ray stated that I bought tires, had to come back and we did an alignment. I stated, "Well, sort of." I just left the dealer and they said that I need 4 new tires. He said he needed to look at them and proceeded to walk outside and look. He said that I must not be getting them rotated (which I do and have receipts for). Then, he said that he wanted to schedule a day for the alignment, walked in back to see schedule and came back up front. Before he could speak, I said I have in my hands a statement from Mazda saying they could not do an alignment due to needing tires.

Ray then said, "Well, I went and talk to Paul (which I never saw to this day and that was to ask for Ray) and Paul stated that when I came back for the alignment, he told me I needed it but I did not want it and therefore, they could not do anything." This is a flat out lie and Ray even said that when I walked in, he supposedly gave us one. Why in the world on a new car would I buy $900.00 in tires and go back to the place two days later. Ray's reply was just to see if I needed it and also stated your word against ours. I put a lot of money in these tires and want it back or want it fixed correctly for 4 new ones and a full 4-wheel alignment.

It appears the Goodyear mechanics are extremely limited in their knowledge, and rather than admit such, they have dishonestly agreed to perform repairs they are obviously not qualified to do. The Service Engine Soon (SES) light came around a month after they installed my snow tires. Since then, I have brought it to Goodyear repeatedly to resolve the problem as I thought the repairs were under warranty and they would correct the problem. I feel their mechanics have either caused the problem, or not determined the problem and done unnecessary repairs, only to resolve the problem for a week or two, when the SES light comes back on.

After one of these repairs, around a week later, my oil pressure was so low it created a potentially dangerous situation in which my engine could have caught fire as the gauge dropped to "zero" while I was driving. I brought it back to Goodyear and the mechanic admitted they may have overlooked "something" and installed an oil switch. Each time they work on my car, the SES light comes back on within a week or two. I had to find alternate transportation to and from work until I could arrange to bring the car back to them to have them look at it.

Goodyear has caused me undue duress and financial hardship for the past 5 months with their trial and error repairs, only to finally inform me this week, that I should not worry about the SES light being on. This is unacceptable! The following is a detailed account of the repairs and communication with Goodyear: On December 4, 2009, the snow tires were installed, fluids check, transmission fluid was changed; radiator flush was done without my permission (this was done 4 months prior by a different mechanic). When I stated that, I was refunded 50% of the cost and told to try to get the other 50% back from the previous mechanic (in other words, one of us lied to you).

On January 18, 2010, the SES light was on and EGR valve was installed. On February 2, 2010 the SES light was back on. It was towed to Goodyear. They said there was a cylinder misfire; a tune up was done and an ignition coil was installed. The remote car starter no longer works; Goodyear stated., "We don't have anything to do with that", although it worked before the tune up. On March 10, 2010 SES light was back on, and there's zero oil pressure! The oil pressure switch was installed free of charge. On March 30, 2010, it had low coolant so the mechanic added coolant. I thought they added coolant when they flushed the radiator!

On April 20, 2010 oil change was done on the 26th, the SES light was on again, and on the 30th, it was reset by the mechanic. On May 5, the SES light was back on, flashing, and the air conditioner was inoperable. Three attempts were made by the mechanic to look at the car, and I was told to come back. On the 11th, the SES light was still on, the car had loud emissions, was running rough, fast idle, running hot. The mechanic looked at engine, stated that cylinder # 1 was misfiring and that the alternator belt needed a pulley. The mechanic stated I should have the pulley repaired but it is okay that the SES light was on, and the car was safe to drive with the cylinder misfire, and that this is something they are not equipped to repair.

I have since conducted my own research about Error code P0301; cylinder #1 misfire. As the car's exhaust is loud, my guess is that the car has needed a $10.00 exhaust valve; all the while Goodyear ripped me off for more than $1200 worth of repairs. I plan to take it to a reputable mechanic to determine the problem and I am requesting a refund from Goodyear for all the repairs listed that did not resolve the problem. It cost $1270 in repairs, the problem is unresolved. The car runs hot, rough idle, has emissions problem, and misfiring. Ans the SES light is still on.

On Monday March 29 2010 at approximately 1:30pm, I took my vehicle (2004 Audi A4 Quarto) to the Goodyear Tire at Atlanta, GA for a regularly scheduled oil change. The mechanic who worked on my car is Keith and the Store Manager is Mike. Later at approximately 5:00pm, I picked up my car and drove it approximately 3 miles to my home after having the oil changed and the 2 front tires replaced. On Tuesday March 30 at approximately 4:30pm, while on my way to the Atlanta Airport my vehicles oil light came on, began smoking and eventually stopped.

So at 6:00pm my car is towed to the Goodyear tire located on Hammond Drive. The next day, Wednesday March 31, I was contacted by the Goodyear's claims department and was notified that a claim has been opened concerning my car's damage. I was told by an adjustor that my file is in a review status and that an inspector had reviewed my vehicle and it appeared that Goodyear was not liable for my vehicle's damage and that the oil change was conducted properly and my vehicle's damage (inoperable engine) is due to pre-existing oil leaks.

Per my request, I have my vehicle towed to a local mechanic who has performed maintenance on my car in the past (Jason European Motor Cars, Atlanta, GA) On Thursday April 1, I spoke with Jason and he informed me I need a new a new engine and is now providing me a quote. My goal is to have Goodyear take full responsibility for my failed engine and cover the cost of the repair and any other expenses incurred due to not having my vehicle. I would also like to prevent other consumers from becoming victims of this Goodyear.

We left the car there for service, and asked to be called when the car was done. A short while later, the service technician, Matt, called to say that the tire was irreparable. He proceeded to try to sell me not one, but two new tires; because he said that just replacing one would cause the car to pull while traveling down the road. I was somewhat skeptical that the tire couldn't be fixed, so I asked that he just do the oil change and I would come and pick the car up. I got to the service center about a half-hour later and the car was still up on the lift. Matt then told me that he wanted me to see the tire before I left. He walked with me out to the car and showed me the scuffed sidewall. He told me that the scuffing was where the tire was leaking, that it couldn't be repaired and advised me that the tire was not safe to drive on in that condition.

He repeated that I needed not just one, but two tires to make the car safe again. When I told him that I didn't have the money for tires, he tried to talk me into getting a Goodyear Credit Card; but was not successful. It did not appear to me that the tire had ever been removed from the vehicle, and there was no evidence that anyone even looked for a leak. I purchased these tires less than two years ago from another source, and as they were still under warranty, my wife and I decided to take the car to the shop where we had purchased the tires that evening to replace the tire; as at least some of the cost of the new tire would be pro-rated.

When the service tech at the shop looked at the tire, he said that it could be fixed quite easily, and since the tires were still under warranty, it would be free of charge. I feel that Goodyear's service tech, Matt, tried to pull a fast one on me by trying to get me to purchase two tires that I didn't really need. As a result, I will never return to that service center again; and will advise anyone who will listen to avoid it as well. Oh, and I noticed a few drops of oil on the floor of the garage after my wife left for work this morning. I guess I'd better check to make sure the drain plug is tight, and check the oil level as well.

I called and was able to take my car back in Wednesday morning. The manager of the Goodyear ended up working on my car this time to see what had gone wrong. He came out with my calipers in his hand and showed me the problem. He said there was gunk behind the pistons which caused them to stay extended and ruin the calipers and fry the break pads. He told me there was no way they could have foreseen this problem, which I have a hard time believing. If there was stuff behind the pistons that made it hard for them to go back in, wouldn't the mechanic have had a bit of trouble putting it back together the first time? Maybe it was getting too close to quitting time.

What bothered me so much is the manager's solution to the problem. He told me I could get a bundle of break pads and calipers for $60 each (at "his cost"). But I just bought break pads two days before! He told me they would waive the labor charges. I don't think I should have had to repay for the pads and maybe not even the calipers.

I feel this was a shotty job of trying to cover up some one's shotty work. Our family has been going to that Goodyear for many years with no problems. But that has all changed. They second guessed me that anything was wrong with my car before they even put it up on the lifts. I feel that I was taken advantage of because I am a woman and don't know much about cars. I just saw on the news that they're doing a boot camp for women in my area to get to know your car. I'll be going to those classes so I don't get duped again.

I wanted to tell the tech to make sure to put the correct amount of air in the tires and get all the rocks out before he balanced the tires and the manager did not like that. He asked me if I was willing to pay extra for that service. When he said that, I went in Orbit. I've doing business with this store for over 20 years. We buy tires for a Jeep and a F350! Every time my wife takes the Jeep in, they try the high pressure sales and put in to intimidate her. This store has no class a questionable manager. Well, I brought the car home without getting service

On July 19, 2008, I brought my 1969 Pontiac Grand Prix and clearly asked if you rebuild engines. I was looking for a complete rebuild and a company that would complete the services successfully with quality workmanship. You told me that you do this type of work and decided to take the job. I left the car with confidence that the work would be done correctly.

The car was completed on August 9, 2008 unsuccessfully and was brought back to the facility 9 times over the course of 5 months for engine problems, which were directly related to your work.

The first significant problem was the tapping under the valve covers. The concern was quickly dismissed, and I was told by mechanics that there were no issues. The car was brought back again for the same reason a few days later, and the 2nd time, mechanics admitted that there was a concern and that the valves had to be redone on the left driver's side. You decided to have Pacific Engines diagnose the issue, and they admitted that the left side of the motor had to be taken apart and adjusted. You kept the vehicle for another week for repairs.

The vehicle was picked up the week of November 12, 2008. I asked if this vehicle was safe to drive with confidence, and mechanics told me that it was. I drove the car 300 miles up north, and on my way home, the engine blew a head gasket. It was leaking oil and became inoperable. The car was dropped off in front of your shop on November 17, 2008, the following Monday. I attached a letter to the window stating the issues at hand in great detail as well as the frustration on my part.

I had given you ample opportunity to rectify the problem. You decided to stand by your work and address the concerns. You had told me that the engine had to be completely rebuilt a 2nd time. You had stated to me that one of the possible reasons this occurred was due to using the incorrect fuel octane. I had made it clear that 91 octane is the only fuel that I used, which was recommended by you. Nevertheless, you brought it back to Pacific Engines again for a 2nd complete rebuild.

I picked the car up on December 12, 2008, approximately 4 weeks later. This time I was hoping that the engine was built correctly. Unfortunately, there were a few more problems that had to be resolved. During the last pick up, you had asked me to sign some paperwork prior to releasing the vehicle. In the paperwork which you asked me to sign, it was stated that you were not going to be responsible for any further mechanical problems and that the main reason for the 2nd rebuild was due to driver's negligence.

I made it very clear that I would not sign and disagreed with you that it was driver's negligence. I also made it very clear that if this problem should continue for any reason, I would take this to another level and seek legal action if necessary. Since I refused to sign the paperwork, you refused to give me the final paperwork which was my documentation for services on the 2nd rebuild.

Today is February 19, 2010, and I am writing this letter to inform you of yet another problem that has occurred with this engine with less than 7,000 miles since December 13, 2008. The engine has completely failed again because of your poor quality of workmanship. Due to your lack of competence in this engine build and your lack of responsibility as a mechanic whose duty is to insure that this vehicle was repaired and performs properly in accordance with current standards, the attempts on your part have failed.

I want you to understand that you had a duty to use ordinary and reasonable care. Ordinary care generally means the care that a reasonable man would exercise under the circumstances. It also can be defined as the degree of caution and concern for the safety of his self/her self and others an ordinarily prudent and rational person would use in the circumstances. I want you to also know that I have more than enough sufficient evidence to prove in court that you were negligent in performing the repairs properly, that you used poor quality workmanship during the build, that your negligence is the reason for my loss, and that you failed to use ordinary and reasonable care.

In addition, I have more than enough sufficient evidence that improper repairs were the main reasons for the loss of this engine and that this is the reason I am having to endure yet another expense to fix your mistakes.

As a result of this unfair and deceptive practice, I suffered a loss of money in the amount of $3,729.29. Therefore, I hereby demand the following: Relief in the amount of $3,729.29 for damages, which is sought. I am giving you 30 days to respond in good faith. If you choose not to respond by March 21, 2010, I will pursue the case through the court system. It is only fair to warn that I may report this matter to Consumer Affairs and Business Regulation as well as the Bureau of Automotive Repair, if I do not hear from you. I strongly encourage you to contact me to settle this case out of court. If you choose not to, I will do whatever is necessary to seek all damages in full.

The next day, my neighbor asked me what this shiny object in my passenger-side tire was. He said it looked like a screw. I was just grappling with what this shop could have done to my engine. Now, I had another minor inconvenience. I wasn't in the shop and didn't see how the nail came to attach itself to my tire at the same time they were alone with my car. The coincidence was so alarming that I went online to glean any similar experiences other motorists might've come to experience. True to my suspicions, I found many motorists who who've had the same experience as mine. One of them, Ashley of Covina, California (who wrote on August, 28th, 2009) had almost the same experience as mine (please see attachment).

I spent the next day, Thursday, Feb 11th, 2010, pondering what to do. I had to tackle the nail that was slowly leaking air. I went to Town Fair Tires and had the tire repaired and they were also sure that the noise the car was making was because of an alignment I needed. So, they hit me with an $84.00 bill. The noise was still there.

Saturday, Feb 13th, 2010, I went to see the manager and told him about how I came to his shop with a good car and ended up with a whole lot of problems. They asked me to pay for the test. I refused. So, he took my car for a test. When he came back, he told me that it was my transmission. I told him I never had an issue with my transmission before. He said it was "Murphy's Law" and gave me a card for Paul & Brian at Capitol Transmissions who would "take care" of me. He said to tell them "Harold" sent me. The store manager said it would cost me $2,000 to rebuild the transmission.

I suffered $84 to fix the tire and do the alignment that turned out to be the wrong diagnosis. The transmission shop said that the cost of rebuilding my transmission would be $2,000.00.

He told me to take the truck in and he would change the tires. So I took my truck to a Good Year dealer for my tires to be inspected. They told me they would pro-rate the tires. I would have to pay 143.95 for the back tires each and 86.37 for front tires each. My tires are defective. Good Year doesn't care about people. All they care about is making money. I personally will never buy anything at Good Year again.

On an icy, snowy morning at 6:30, before I had a chance to get the tires replaced, I had a flat on a major interstate. When the roadside assistance guy came to change the tire, the whole sidewall was split on my left front tire. I took the car to a Goodyear dealer a few days later and was told that they could prorate or adjust the tires after they spoke directly to Goodyear.

I then called Goodyear myself and was told that the warranty only covered the tire for a certain amount of miles and years, but they would start a claim for me. They called back in to the Goodyear service center and informed them that they would only replace the one tire that split at 73% of the cost of the tire, and I would just have to wait until the others split to get them replaced. Even the Goodyear service manager said that he did not understand why they didn't just replace all of them, and he had never heard of them doing it this way.

I personally will never buy a set of Goodyear tires again. They have had major issues over the years and seem to have a problem admitting their problems, and taking care of their customers. I guess it takes people getting killed and a press battle with ford for them to admit their faulty tires. I am also going to lodge a complaint with the USdot because it is obvious that there is a problem with these tires dating back years that Goodyear will not own up to!

Then, I needed a few things done: rotation, oil change, cabin filter replaced, new wipers, etc. They informed me that I needed 2 new tires so they could not rotate them - fine. I had an idea of what my bill would be (~$375). I was handed the bill for $475, and was asked how I would like to pay. I was shocked and asked them to please explain the charges so I could understand. They were shocked, and even said, "Wow, people usually just pay and leave." There was $100 in extra and incorrect charges that they had to take off. They apologized and said how weird it was that it was so wrong. I don't even want to know how many people they are doing that to.

Also, they put my 2 new tires on the front. I should have checked this but I assumed they were professional enough to know better. Shortly thereafter, my car fishtailed on a highway, I narrowly missed a truck, and crashed into a divider. My car is damaged, but I am unharmed thankfully. Thanks a lot, Goodyear.

On Thursday, I got ready to go to class and my back tire is all of sudden really flat. It was so flat I couldn't drive, even tried it back to the dealership. I had a feeling that they did something fishy with my car, so I had my dad replace it with my spare tire and sure enough, there was a hexagon screw in my tire. Although I cannot prove they did it, I truly feel that they placed that screw inside my car and they placed it in there so that my tire would go out slowly. And why would he still order the tire I needed for my car when I told him I didn't need it? I'm going to report this to the Bureau of Auto Repair and I am definitely never going there again.

I took some time off and went to look for another job. I requested to defend myself by having the guest bring his vehicle in to the Goodyear and I would show him the worn ball joints. I was denied. While I was on leave for a week, the guest was called in to re-check the recommended repairs. They had the BAR Representative Brian **, District Manager John **, Larry **, manager and a tech from another Goodyear present. They re-inspected the vehicle and found I was correct in my findings. Upon returning I walked in and informed the Manager I was no longer wishing to stay employed at that facility. I was told ok and also about the findings. I had been previously mistreated by the Manager in a constant belligerent manner for six months on a day to day basis and I was denied my sick pay for going home early on one occasion although I was clearly ill. I was denied my vacation time I had put on the calendar until a couple of days before the date. The other service Manager was allowed to take vacation on any day or week. I was constantly harassed by Larry in front of guests and sworn at in front of guests.

There had been several violations of company policies and procedures involving wheel offs and incorrect repairs and also turning down a guest’s request to have his tires replaced for free due to premature wear (These were Dunlop Direzza DZ101 that wore out in less than 10,000 miles.). I was told by the Store Manager that I was not to replace his tires. This also turned into a BAR complaint. There was documentation showing failure of the brake systems but the guest was informed that all was ok by the other Service Manager. The guest returned about a week later with catastrophic brake failure in the rear shoes metal to metal and complete hydraulic system failure. I have copies of these documents to prove the actions above mentioned and signed off by the techs involved and Service Manager. I am a master tech with 30 plus years in the industry and a level 3 Chrysler Dodge tech. I was forced to resign due to the constant humiliation and badgering in all ways. I applied for unemployment due to the circumstances and was denied due to the fact I had left. Goodyear references show me as non-rehirable and with prejudice. I have a family of seven and have a single income family.

I called after hearing this and the same manager said he told my wife that they would replace the cap (lie #1). I went to the center the next day with the part number and description and they said they would order it (lie #2). I waited a week and when I went back, they didn’t have the cap ordered and said they tried to contact me (lie #3). At that point, they wanted to take another of my center hubcaps to use as a comparison.

Now, after all these lies and the lack of competent service from the start, I laughed and told the “technician” not to take off my cap and for him to tell the service manager they lost a customer. I have not heard a word from Goodyear since and I spent the $54 to replace the cap. I went for an oil change and lost a center hubcap. Now I wonder what else was a lie that day.

I told him this filter was like new and didn't need replacing. John's voice started to crack and he asked if I wanted a refund. I said, I sure do. This is fraud. So he refunded the $65 and agreed to re-install an OEM filter. In this case the only damage was the frustration and inconvenience, however I am placing this commentary to advise people that these guys recommend unnecessary repairs. I have reported it to the California B.A.R.

In other words, they did not want to do repairs for their cost, neither did I for my cost. I had to bring car to Goodyear in Claymont, DE. That is the place where previous rotation was done. Associate on his blouse was named Manny took a look at both invoices and started loudly yelling on me, calling me **. (I am not comfortable to mention this here but what can I do?) He was forcing me to leave the shop. He wanted to call the police and yelled that G-d will take care of all of us, etc. On my request to speak to manager, he showed me on the door out.

After all of that, he went to service bay. He came back with mechanic. That mechanic called himself Ray, a manager. He said he did not want to know what was going on in between me and Manny. He also took a look at the invoices. We went outside to write down numbers from the label located on the frame of the car. He promised to call me the very next day and to take care of the problem. All that occurred on 04/06/09 at 5:00 pm. Today is 04/23/09. I have not received the call yet. I do not want to bring my car to that place anymore. I do not suggest to anyone to deal with that shop that is Goodyear at Tristate mall in Claymont, DE.

I gave him over a week and re-contacted him on April 20, 2009 at roughly 9:20 a.m. - only to be told that his district manager told him not to fix the damage that was done. He completely denied even having the capability of burning/melting the right side mirror (when every repair shop has some sort of blow torch for stuck nuts and bolts). This was a completely different tune than what he was singing a week ago, where he not only acknowledged, but apologized. I am frankly disgusted and perturbed that Goodyear would treat a loyal customer this way.

In the last month and a half alone, I have spent well over $1,000 at that particular Goodyear and have no need in general to try and scam my way into getting anything for free. Like I said, records show how much money I have spent with them. I understand that in these tough economic times, district managers are only concerned about their bottom line and nothing else. But to damage a vehicle while it's in their care and then refuse to right a wrong just shows how badly this particular Goodyear represents the overall company. I'm severely disappointed that Goodyear not only goes back on its word but does so in such a sad, pathetic manner - it's unreal. I would truly hate to see how they would treat a first-time customer versus how they treated me, a long-term customer.

The entire vehicle, including all personal possessions (garage door opener, eyeglasses, tapes etc.) were totally destroyed. Owner, Hank May, who in his ads asks his customers to contact him if they are ever dissatisfied, refused to take ANY phone calls or respond to any letters sent to him by me concerning my loss. I eventually sued him and his company in order to recover my losses and obviously was awarded a judgement in my favor over a year later.

On Monday I called from work and Glenn told me there was a mistake. My tires did not come in as he stated they would. Glenn then said he did not know why the tires didn't come in, but that if I'd agree to wait another day, he would make sure they would be available Tuesday, and that he would make it worth my while by giving me a better deal. He stated there was some type of incentive or rebate that he needed to process the order in advance. He requested my customer information including credit card number to place the order. I complied. In hindsight, this may not have been a good idea.

I arrived on Tuesday at 3:30. Glenn was not there, however, Anita assisted me. She immediately handed me an invoice to sign for the tires Glenn ordered. I see the invoice at $315.20. This is not the price Glenn quoted me ($250.00 + tax out the door) and it doesn't show any additional savings I was promised for being inconvenienced. I told Anita about my phone conversation I had with Glenn. She said she cannot honor anything Glenn promises me. I am about to cancel and ask for my credit card charges to be reversed, then Anita asks if she can give me a free 4-wheel alignment which is valued at $79.99. I consider for a second, then decide to go ahead. I handed over my key ring.

I was sitting watching TV in the waiting area when a young man approached me an asked if there is a trick to starting my truck. Of course, there is not, but I am now concerned as I gave my key ring up with multiple Ford keys. I went out to my truck and found the steering column stuck, the shifter stuck and the ignition lock ring in the the position without a key in it. I tried for several minutes and my key will no longer go into the ignition. Attempting to move the auto shifter and steering wheel does nothing. I was a little upset as I entered the store and turned my key ring back over to Anita. I told her it's obvious the young man forced the wrong key into the ignition and I'd like them to fix the problem. Anita handed the keys off to a mechanic, who took the young man out the the truck. I assumed they used some small tools to align the ignition and they got the correct key in.

The truck was taken into the bay for new rear tires and a four wheel alignment. About 1 1/2 hours later, another young man came in and handed me a clipboard saying my truck is finished. He's asking me to sign off. I looked at the paperwork and there is no mention of the four wheel alignment either in the writeup or any copy of the alignment results. So I asked him and he said there were no alignments needed. I told him that may be so, but I'd like to verify it and see the results. He told me it's no policy to print wheel alignments when the vehicle doesn't need adjustments. This does not feel right to me so I went to Anita.

I told her I'd like a printout of the wheel alignment that was performed or at least what each point was at. She told me she's sorry, but the results were not saved and I'd have to either wait for them to do another or come back later. So I asked her how could I ever prove an alignment was ever done if something comes up in the future? She had no answer. At this point, I feel like I was bait and switched with prices and tried to be bought off with an alignment that I'm not sure was ever done.

7. Key forced into ignition and the tire guy not admitting his mistake.

The Goodyear location insists that they put it on. The floor manager stated that he crawled under there to put it up himself (which I highly doubt). Perhaps they didn't put it on correctly and it fell off... I don't know. All I know is that it isn't there.

I ALWAYS get a second opinion. I had a guy who owns his own shop take a look at it. He said there were NO leaks and filled the antifreeze up. I have not had any more problems. I don't think Goodyear filled the antifreeze back up and if they put any in, it was not much at all. The light came on 2 days after they looked at it. After my mechanic filled it, it has not come back on again. Goodyear and Firestone must like trying to rip off single women. Both have tried to get me. I am no fool and ALWAYS get a second opinion.

I replaced that tire with the same "Jetzon" tire as the one I had to get two weeks earlier. This time, I took the car to my mechanic who put both new tires on the rear and the last two Goodyear tires up front. The mechanic inspected the tires and told me that they had "bubbles" in multiple places on the sidewall and will eventually fail. I did not have the funds to buy more tires so I had to take the chance and see what I could get out of them and save some money in the meantime. About three months later, the third tire went flat and I replaced it. And now, a month after the third tire, the fourth and final tire has gone flat. I have put the spare tire on (which is a Goodyear from the set of tires that were on the car before these junk Weatherhandler LS tires) and I have an appointment to get one more Jetzon tire tomorrow. I have had many sets of Goodyear tires over the last twenty years of being a faithful customer, but this experience has ended all that. It will be a long time before I buy another set of Goodyear tires.