Consumer Complaints and Reviews
I purchased 4 new tires from the Hyundai service department at Southtowne in Newnan, Georgia on March 30, 2017. I am newly widowed and when my car was pulling, I took the car to the dealer who said I needed new tires. I asked the price and when I called the place my husband always got tires, the price was higher (turns out they were quoting a much superior tire). By May 1, 2017, I had had two blowouts on the Continental Conti Pro back tires----my first blowouts in my decades of driving.
I read review of the Continental Conti and weak side walls were mentioned over and over. I called the dealer expressing how unsafe I felt and they would do nothing except quote me an inflated price for putting on the Michelin tires my husband always had us drive on. I went to another tire place and bought the Michelins with the three ply rubber on the sidewalls. The Continental Conti Pro tire is unsafe----. Because the Hyundai service department didn't stand behind this product, I can no longer buy the Hyundai car and we own a 2011 and 2014 Hyundai Equus----cars I have always loved until this terrible tire experience. I hope no one is killed on the expressway with a blowout from these tires.
Just some background. I was a dealership technician for 10 years and service advisor for five so I have fairly solid knowledge with tires. I have dealt with dozens of consumers who created problems not the tire's "failure". I have a 2012 Mercedes E350 wagon with NEW Continental ContiProContact - 245/40R18 97H - All Season tires. I noticed driving locally my low tire light came on. Immediately pulled over as I know what driving on a low tire will do. I did not have any of the usual sidewall damage that occurs when a driver fails to stop driving on low air.
After plugging the obvious screw hole as I have done 100 times the tire failed to hold air. The tire had a pinch hole where the rim meets the sidewall. I am fumed that this brand new tire cannot be plugged due to what is clearly a common complaint with these tires experiencing blowouts, etc. There is no way I should be buying a tire other that poor design and/or this tire not compatible with car, although it states so. I have no problem accepting responsibility for my error but this is clearly a defect and I am afraid to let my wife drive an infant with tires that will so easily pinch the sidewall and be prone to blowout. Well Continental? Take a look at this tire? Do you really care about the end user?
I purchased a 2006 Mercedes E350 from Crown Motors. I was told all new tires were put on which turned out not to be true. They offered to pay for 2 and I the car owner paid for the other 2. After owning the car outright about 1 1/2 years later I had a blowout and caused the tires damage causing all the passenger airbags to deplore -- absolutely new body damage but even though front passenger tire blew out car uncontrollably veered to the right and rear tire collided with curb. I paid over $15,000 of my hard earned money and was informed by Geico the car would be totaled and Geico is charging me with a mini accident which will be held against me. If a defective tire caused all the above damage I feel it is totally unjust to blame me. I didn't drive over anything -- was not speeding -- and feel the tire company should bear the brunt of this damage.
Fortunately I was not injured and there was no body damage to the car. In fact the adjuster from Geico said the car was in excellent condition with low mileage. This is not the first Mercedes that I have owned -- in fact it's my fifth. Your tire was most definitely defective to have a blowout while doing 35 miles an hour since that was the speed limit on the road I was traveling. I strongly feel you should be accountable for this and not me -- waiting to hear your favorable response to this matter. Believe me I will not let this safety issue go -- you should own up to the responsibility of a faulty tire to cause a blowout which I have never had in all my years of driving which is since a total of at least 55+ years.
All Mercedes previously had Michelin tires and never had a problem -- not even a flat tire. How strange Continental Tires has a blowout. Again waiting to hear from you. Lost a lot of money on the purchased car and my insurance unfortunately will be increased. Would appreciate your earliest response to this matter. Thanking you in advance for this attention to this urgent message.
I purchased my car in August 201. In September 28,16 I had a knot on my front passenger tire and had to have it replaced. January 17,17 I had to replace the back driver tire. As of last Friday March 10, 17 my front driver tire has 2 knots in it. As of last night March 15,17 I have a low-pressure light for my front driver tire. Last Friday I called Continental about my tire situation and spoke with Josh (I think). He was helpful and arranged for me to get a $73 credit at discount tires making the 3rd tire purchase $208 as opposed to $349.
As of tire #3 I am $795 in. I called Continental today and spoke with Joe who after I told him I was very disappointed in their tires all he was Ok. This reiterates what I always say, customer service is not what it use to be and I will never get a car that has Continental tires on it. I feel like my brand new car is some kind of money pit. I have driven in IN my entire life and have NEVER had to replace brand new tires before in my life. It's a sad situation! As a result I have decided to replace all my tires with Firestone as not to keep having the same problem.
I have two separate incidents I wanted to report/share. Wanting to know if there was a recall on tires Continental ContiProContact 245/40R18XL 97v. I own a 2012 Mercedes e350 (4matic). All tires treads were inspected. On 2/27 at approx 8 pm my front driver side tire blew out at 60mph (outside temp approx 30 degrees) tread at 7 to 8/32. No nails no potholes. The inner sidewall of the tire blew up and the rip was about 3". Which caused damage to the rim (had to get it fixed). Thought it happens so I just replaced the tire at Discount Tires. A week later, on 3/6 the rear passenger tire blew out also on the inner sidewall while parked in the driveway between noon and 5 pm at approx 60 degrees outside temp. I drove it earlier for about 15 mins no more than 30mph (residential area), again no potholes no nail... just popped with no reason same... inner sidewall rip 3" (my tread tires in the rear were between 6.5/32 as I was told by Discount Tire rep).
The tires were nor over or underinflated. As I stated I had it inspected at Discount Tires while replacing the front one. I'm a little concerned as that would possibly mean my other 2 tires may go at any time now? Just on a side note, when the Discount Tire rep who was inspecting the tire/blow out, stated, that last month, they had 3 Mercedes' (one C class and two E class (like mine) in with same Continental tires blow outs.
So maybe it's something worth looking further into by Continental in case some of these tire needed to be recalled. Continental rep who contacted me omitted the answer to my question if tires are being/are recalled. Said no refund would be made as it was a preowned vehicle and there are exclusions because of such. So there you have it... safe tires... 1st time I own continental tires and let me assure you... the last. Please note... these are factory tires on Mercedes and VW... You think you know what you pay for buying expensive foreign car???
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I replaced the wheels and tires on my Mercedes CLK350 and love the way these tires handle. Problem is the sidewalls are extremely weak. I was swerving away from a dumbass kid and hit a curb at around 20-ish mph. Doesn't seem like much for a brand new tire. But the outer wall was stripped to the wires. I barely put a ding on the wheel (which is soft anyway because it's lightweight aluminum), so there's no way I hit it as hard as looks. Fortunately the tire itself is literally brand new (less than 2,000 miles) and the warranty covers the replacement. But I have to say I'm disappointed. I'm worried now that if I hit a pothole they could blow out completely. As great as they feel, these tires can't handle the kind of rough handling my sports car was designed for. When these wear down in a few years I'll be looking into a different brand.
After two months of driving a new Mercedes car in New York three of four tires got flat. Nasty experience! Yes, it was unusual winter. But it does not explain the poor quality and durability of the tires. After driving for 30 years in different cars with different tires that happened for the first time. The warranty applied only for the first. I still had to pay $100 and the labor. The rest were at the customer expense. Without a doubt I went to the workshop and had all four Michelin installed. They are still as good as were after a year and a half.
I find these tires ride rough and are very noisy on the road. I had them on my Honda CR V and swapped them out for Michelin Defender, much smoother ride now and quieter on the road.
One of the matched set has a bad belt, which the dealer refuses to acknowledge. It should have been taken care of over a year ago. Due to their age, the only remedy is replacement.
I used to have Bridgestone Duelers. Terrible tires! These Continental Cross Contacts are superior in handling highway, ice and snow. And they have lasted me 40,000 miles so far, and I have enough tread left I think they will last the 50,000 mile claim. Will buy again.
We had a set of Continental tires on our new Honda CR-V and they were on new vehicle when we bought it. They were horrible. Aside from rotating the tires every 6000 miles, they wore out too soon for my liking. They lasted until 19500 miles and there was very little tread left on the tires. We replaced them with a 60000 mile Firestone tire. When new ones were installed I was informed that the alignment was within all the numbers. So the tread wear was not a result of an alignment problem.
I'm satisfied with my all weather radials. I got them for the experience, pricing, and mechanic recommendation. For the cost they are as good as virtually any other brand I've used over the last 30 years. They wear evenly and are superior in the snow and rain. I'm at 40k and I've no complaints. The tires hugs the road, are low maintenance, no dry rot, and have well-balanced performance.
The two great tire disappointments for me were the really rapid wear of my Goodyear Eagle F1 Asymmetrics and the failure of the Kumho Ecsta Sports. The Continental Extreme Contacts that I now have on my 2003 Audi A4 Quattro are replacements for a set of Kumho Ecsta LE Sports. They are the best tires I've used in the 13 years I've owned my Audi A4. It was like getting a new car when I purchased these tires, everything improved drastically, no road noise, great ride, great handling on both highway and back country road (made driving fun again), excellent tread wear performance and improved gas mileage. The Contis are truly a great tire, tracking true on the highway at high speed, and a very nimble cornering response. What not to love? And I'm at 15,000+ miles.
I'm a 74 yr. old woman who drives safely, but fast at times, and I did not want to worry about buying another set of tires in my lifetime. I live in WA state, where it is usually damp, misting, or pouring rain. These tires hold the road very well. I do not skid when starting out, or rounding a curve. They are rated the best for wet weather, which is why I bought them. I trust these tires totally. My tires have about 10,000 miles on them and I have not had any problems with them. They are not super sound proof, but I can hear conversation just fine. I had a slightly flat tire one morning, so drove to my tire store. They removed 2 nails, plugged the tire and I have now added another 3,000 miles to them. So NO blowout and they were fixable.
I have all-season touring tires rated for 70k miles. I'm at 25K miles. Though several companies make tires that fit my car, the Continental brand work! The performance is good on most terrain although, cupping can occur when tire pressure is not monitored. Some tires are so rigid that road noise and tread cupping is a certainty.
I have a set of Continental ContiProContact SSR run-flat tires on my BMW. They actually came with my car. Overall my Continental tires are all around good tire. They perform well, particularly in dry no-weather situations. They are good in the wet, though could be better, solid performance at high speeds and have good stopping distance. My only regrets are they are much too harsh, a little bit too loud, and they could last longer. My hometown has a lot of potholes and these tires haven't protected my wheels as well as other tires I've owned in the past. These simply have not been updated to compare with the competition. I will likely be buying Pirelli Cinturato or Bridgestone DriveGuards in the next few months.
Leased a new 2014 Mercedes Benz C250. Car has Continental tires. Rear tires have worn down to 2 mm with only 21,000 miles driven on the car. Rear tires are Continental Conti Pro Contact 245/40 R17 91H. With one more year on lease and this low mileage I never thought I would be buying tires. Continental advertises 60,000 mile warranty. This is way too early to wear out.
After reading the fine print though - This car has staggered tires and can't be rotated so that mileage warranty is cut in half. Of course the warranty states that wear must be even and worn out is 1.6 mm and you must show proof the tires have be rotated. My MB recommended replacing tires now for $600+ for 2 tires. He never mentioned getting % reduction from early wearing of the tire. I agree with replacement after looking at the tires and my wife complaining something doesn't feel right with the car right now. No one told us to register the tires so we didn't and I am not sure if that is an issue but everyone should be aware of that when purchasing or leasing an auto. And don't forget the rotation requirement. Bottom line I have never purchased Continental tires before and on our next lease I will ask if we have a tire option.
Continental Extreme Contact DWS 06 Tire. I just want to bring awareness. This can happen to your tire. It was extremely scary. I was going in the fast lane on the freeway. There isn't much empathy coming from Continental or Tire Rack. I'm very disappointed with how they handled this situation and hope it's not the beginning to something similar to the Firestone 2000 case. I decided to give them another chance and sent the lot back and am hoping that the next lot is okay.
Prior reviews complained of sidewall blowouts. Our Ford Focus 2015 Titanium has 19,000 trouble free miles with enough tread left for another 10,000 miles. Low Profile Tires are Problematic generally. Low profile times do not have good warranties like standard tires. I know! Who knew? No one tells car buyers this stuff. To get standard tires you need to select smaller rims so standard height tires can be installed. So, the low profile looks good, but robust wear is not possible if curbs are hit, potholes run over, or rocks or other debris clobber the tire. There simply is no enough distance for the tire to squish over common road small hazards.
Curbs struck by tires often pinch the sidewall and cause a blister or cut the tire. Too thick of sidewalls makes for a harsh ride and can reduce road grip/handling, which we will complain about as well. If rims are dented due to hitting curbs, tires will lose pressure. Rims usually have to be replaced after hitting curbs, or large potholes that damage rims.
There are different grades of Continental tires. I have purchased new cars where the tires lasted less than 18,000 miles without alignment or shock problems because the manufacturer installed the lowest priced tires possible. One other oddity about tires and dealers/manufacturers: Tires have posted pressure recommendations that may be different from the owner manual recommendations or even those posted on the door jam. Who is right? Turns out it is best to follow the tire pressures recommended by the vehicle manufacturer. Oddly enough, dealers have inflated my Chevrolet Express Van tires to 35 PSI all four tires despite the recommended PSI of 55 Front and 80 (ok, can be as low as 60 rear if empty). Chevrolet Dealer inflated my tires to 35 PSI four times. I know to check tire pressure anytime I have service done now. Low or high tire pressures affect wear, handling and safety.
I leased a new 2014 Buick Encore two years ago. I live in New England with our infamous winters and potholes. Over the past year I have replaced two tires on my car. The first time was after I hit a very large pothole in the dead of winter. The tire blew like a balloon. The second time will be today, not even nine months later! I swerved to avoid hitting a cat and barely even touched the edge of the curb and POW! my second tire was gone! The side walls on these things are pure crap! In addition, there is always an issue with tire pressure - I'll put air in all the tires as needed and a week later the darn light is back on again - on all four tires! The air just seems to leak out of the tires for no reason at all.
When I spoke to a tech at my dealership, he offered sympathies - sure helps me out a lot :-(. According to him, blowouts are common on these 'low profile' tires because they are 'soft'. Unfortunately, since there's no recall on my specific tire (ContiProContact P215/55 R 18 94) there's absolutely nothing they can do for me. They've suggested that if a third tire blows, I should consider purchasing all new tires from a different brand. Yeah, ok - ca-ching. So now I'm stuck (again) paying for another doggone tire! I will never again buy or lease another car that comes with Continental tires.
I've been driving for over 20 and never had a tire blow out or issue not related to a object puncture. Recently leased a 2016 Beetle R SEL that came with ContiProContact 235/40R 19. I also purchased the driver care package, which included tire replacement, which is clearly going to pay for itself. Within 500 miles I had a bubble form in the side wall. I did hit a rather vicious pothole about a week before I noticed the bubble so I assumed that was probably the issue, tire replaced. But yesterday, car now at 9000 miles, I had a complete blowout on the freeway. No potholes were hit, no punctures in the tread, just shredded sidewalls. Never in my life have I seen this, so glad I purchased the tire coverage, but I'm quite concerned now of the overall safety of these tires.
This was an original equip on my mercedes C-300 17, 450 miles. Had a slow leak for several months. Dealer could not find the leak. Finally the dealer removed the tire from rim and the inside sidewall was separating the full circumference of the tire. Tire was never run flat and was always inflated to the correct psi. Manufacturer will not replace. Dealer will not replace. So we had to buy a new tire!
My new car is Honda CR-V 2016, which was purchased on 7/25/2016. Of course, Dealer was sure that it can keep in good shape in two months' drive with only lower than 2,300 mileage, including proper operation and maintenance, proper mounting and demounting, no repair, no ride/vibration, no alteration, weather checking and safety and maintenance precaution. The use of new car Honda CR-V 2016 is to go to and from work. The distance between home and work unit is about 10 miles. On 9/22/2016, when I went home following car flow after work with my wife as routine, about 6:30 near to my home we found rear-right tire flat. As you know, it is rush hour and heavy traffic at that time, all the front and back cars of mine drove normally but only my new car was unexpectedly flat. Luckily, this is local way. If I was on highway, it might be heavily dangerous to life safety. I can't image.
Roughly I inspected the flat tire. It showed the cross fracture. This did less occur, except for tire quality problem. I instantly replaced with spare tire and drove in sale dealer for new tire replacement on 9/24. To my extreme surprise, during this time I contacted with the continental manufacture according to sale dealer in charge of my tire replacement over three times, they always delayed and didn't take any action for my claim. It is so weird.
In just a few months, my 235/45R17 97H tires failed and I had to replace 2 of the 4 tires. Luckily my dealership paid for 1 and I paid for another (they said my alignment caused the problem). However the other 2 tires have very very loud road noise and I will likely need to replace them very soon. I keep hoping that I will see a recall notice on them! I will go back to buying Michelin's... I learned my lesson the expensive way. These tires were on my 2006 Volkswagen Passat.
I purchased a set of Continental Tires in 2013 because of a sidewall blowout on the set on Continental tires I had already purchased. I was told that the first set was dry-rotted (not sure why since I drive the car everyday) and they were not that old. My grandson was driving the car back from Chattanooga to Nashville and 30 minutes into his trip he had a sidewall blowout on the interstate. Luckily he was not hurt. There has to be something wrong with your tires that causes frequent sidewall blowouts. The tire experts at Wal-mart replaced the blown out tire and found no nail punctures or any foreign objects in the tire.
The second set of tires had 60,000 miles warranty and I when purchased I had only 28,000 miles on my car. When this most recent blowout happened I only have 38,000 miles on the car. I find this to be a very expensive and an inconvenience for both incidents. The company consider replacing the tires at full cost and not partial. I did not pay partial cost for the tires therefore that should not be an option.
I bought 4 extreme contact dsw06 tires for my 04 Subaru Forester xt. Loved them for 2 months. Being a sporty driver I rotated straight front to back. Here we go. Noted I can't keep the car straight. Checked front end. All good tire 35 psi good. Call has 4 Brand New KYB struts & a four wheel alignment Rotated back. Car fine. Crap I have 2 bad tires (radial pull) which means steel belts in tire are bad. Don't feel bad tires at norm speed. Higher speed it feels like it's windy out all the time. Need to hands on wheel to fight to stay in lane. 3 months later the other two gave out worse than the first two. If I'm not driving like Grandma car wants to pull all over the place. Feels like it's snowing and I'm on dry pavement. It hasn't been 6 months and I have to buy a whole new set of tires. Not going with Continental.
I'm thankful we did not get hurt, but the tire caused damage to my car. I'm trying to figure this out with my dealership but I am worried to continue to use these Continental Tires! These are completely defective and dangerous.
I purchased a new 2016 Volvo XC90 in January. Unfortunately this vehicle comes standard with Continental Sport Track tires. After several visits back and forth to the Volvo dealer here in Syracuse NY due to excessive vibration and no real resolution, I finally decided to replace the tires with a new set of Michelin's. The difference is incredible. No vibration and the ride is exponentially better. I am convinced that despite several attempt to road force balance the Continental tires they are fundamentally flawed. The dealer was respectful but likely put in a difficult position. If Volvo is looking to revamp their line and create a new image... start with a decent... Safe set of tires.
April of this year I purchased a new Honda Civic Coupe. It came with Continental ProContact TX tires size 215/R50/17. Last week after driving 2800 miles the low pressure light came on. Checking tire pressure I found the right rear tire was 8 lbs low. I added air and 2 days later the light came on and the same tire was low. There were no visible marks on the tire. I poured soapy water on the tire and found a tiny leak in the sidewall. I took the car back to the dealer who told me it was a puncture and charged me $155,00 to replace the tire. I'm sure it was a defect as I didn't hit anything. The dealer said tires are not their responsibility. They also said good luck trying to convince Continental it's a defect. I'm considering replacing all the tires. It will cost me approx. $700, but, I'll have peace of mind.
I have a 2014 Acura MDX and a 2015 Ford Transit Van. Both came OEM with Continental tires. I had to replace both sets at 20K miles due to chipping - LITERALLY chunks falling off the tires. First NEVER buy Continental replacement tires and second ALWAYS make the dealer take them off and replace with Michelins as a condition in your new car deal. These tires are junk, pure and simple. Hope this helps!
Continental Tires Company Profile
- Company Name:
- Continental Tires
- 1830 MacMillan Park Dr.
- Fort Mill
- Postal Code:
- United States