Sunrun Reviews

I had no issues with Sunrun until July 10th. My system stopped generating power. I realized that there was an issue on the 13th and called their customer support line. We went through some troubleshooting steps that did not resolve the problem. I was promised a callback within a few days. Fast forward to the 19th. I hadn't receive a callback. I called the customer support line again. I was told that the Sunrun techs were busy and that they would refer my case to one of their contractor. I was promised a callback yet again.

When approached about adding solar panels to our house by Darius ** from Sunrun we were told, "You could cancel anytime," if we got solar panels. We have been looking at other houses and knew we were not going to be in this house long term and told him this. Darius said that would not be an issue. We can cancel anytime. The panels would be removed and the roof would be returned to its previous condition at no cost to us. He showed us graphs where our electric bill would be around $15 dollars a month after adding the solar panels (we would also be paying Sunrun $59 per month). He told us the paperwork signing was a maintenance agreement, not a 20 year lease.

I was looking to save money and I started looking into solar energy providers. I had a friend that had used Sunrun and they said they were a good company. I enrolled with Sunrun and they were very upfront and cordial and they came out to the house. The installation process went well. They were very fast. We had a little problem with one of the panels not working. Their rep came out within the day, and he even texted me a picture saying, “Yes, it’s all good now.” Our experience with going solar is going very well. Our bill has gone down tremendously. The summer months are not as good as other months, but we understand that with the heat. Sunrun takes care of their business.

I had an excellent experience enrolling with Sunrun. It was easy and I was informed at every step. Additionally, they have very good customer service. Sunrun has a lease program that most companies do not offer so I went with them. Since then, I have less electric bills. In fact, my next door neighbor had a lot of questions and she plans to have it installed too. So far, I’m very satisfied with the experience and the idea of saving with solar.

Sunrun did everything that needed to be done quickly and very well. They checked our eligibility and made sure everything was taken care of with the inspector. They were friendly and weren’t pushy. Their reps were really helpful if I had any questions and they were very good at communication. I also go on their website to do the payments and check how much was the solar power.

Updated on 02/01/2019: It has been a year now and I have an apples to apples comparison on a 9 month block of time. After being told how much I would save every year, I ended up paying $400+ more than the previous. I tried to have this conversation a while ago when I wasn't seeing any savings and their customer service department did not ever respond to my emails. I sent another email last week about my situation now having solid data to back it all up, and no response. Disappointed to say the least as I thought the owner (initial contact) was a solid guy and wanted to use a smaller company that was supposedly local. Really trying to do something to reduce my carbon footprint, breaking even would have been fine, actually. However, now I'm digging into my pocket for an extra $400/year and watching my sister saving a few $$ a month after she went with a national company. Disheartened.

Sunrun installation coordinators were very nice and easy to work with giving me frequent updates. Once the system was up and running and they had me committed with a contract the quality customer service ended. Shortly after the system was running I noticed after doing some research that the meter was wired backward giving a negative value when it shouldn't. Sunrun told me several times that is was ok. It wasn't until I sent them a copy of the Lucas meter installation manual that they agreed to come out and make it right. Easy job done in about 20 minutes.

Had to have solar panels removed in order to have our roof replaced. Spent 13,000 on a new roof. Upon reinstalling the solar panels they misjudged the placement of the panel brackets and drilled holes in my new roof. They tried to tell me they were safely brackets. Had my roofer out to inspect and he said, "No they are not." Now it’s going to cost me 350.00 to fixed. Tried to call Sunrun. They won’t return my call!

I had two conversations with Sunrun. The first, I said that since I had notified them that there were pigeons under the panels they would have someone install barriers. The customer service person said that since it was not turned on yet they could do it. That was about 2.5 weeks ago. #2: I talked to another customer service person today and in effect said that they will not do it. If it is not resolved to my satisfaction I want the panels taken off the roof. I know that there is a lease agreement. I will use whatever legal means to nullify it if barriers are not put around the solar panels.

I'm all about green power and saving the planet. I went with Sunrun for their quality, the reviews that I've read, experience from other friends and very happy word of mouth. Their enrollment process was very easy and the experience was great. Sunrun has impacted my life tremendously. It saved me a lot of money and it saved a lot of the planet, too. I'm 100% satisfied with Sunrun. I've recommended them to about 15 friends and showed them my current power bill.

I thought about going solar to lower electric bills and enrolling with Sunrun was easy. The salesperson who came out to my house said there was a $250 gift certificate and then somehow, I was gonna cancel because they had to add more equipment. But then the rep Michael offered us $500. But suddenly now, he gave us $250. It was just a verbal agreement but the issue was all taken care of and I'm waiting to hear back from him on that.

I was very impressed with Sunrun. They were the first ones that contacted me when I was ready to listen. At that time, I was so mad at Indi Energy. They were even had to be taken to court to allow Sunrun or anybody to come into the state. We've had power outages because they don’t have enough energy. And when somebody took them to court and the court told them, Indi Energy backed down.

Home Solar Installation - 06/06/18, Wednesday. The Sunrun team arrived with 3 vehicles and 8 workers. Initially there was a problem on where to put the inverters and associated equipment. The Supervisor and I discussed options and concerns. Finally, a location just behind the fence gate was chosen. They went to work without delay and I was very impressed with the work ethic… In fact, I don’t think I observed them ever taking a break and I came out once every half hour to an hour to observe and to photograph the progress.

I had several neighbors that had solar energy and I knew they were really pleased with it. One told me about and how much he was saving and helping the environment and we decided to look into it. All of our neighbors had Sunrun so I didn't even research companies because I knew my neighbor who started it had thoroughly researched and was very happy. She's had it for a couple of years so I thought that's enough reason. It was all based on her recommendation. The enrolment process was extremely easy because Sunrun took care of everything. But the process took a long time. The inspector guy was sick then the electric company had to come about and they had to change something and then the electric company had to come out again. It was from November till April to get the solar energy turned on.

My mom doesn't work anymore and she has a few people living in her house. With a lot of electricity, her bill was high. I was in Costco and I saw a person talking about Sunrun. And I know Costco doesn't advertise anything that's not gonna work. The enrollment with Sunrun was a long process and they went step by step. With the sign-up process, it was kinda difficult if you were not ready or if you didn't get the right information. But if you got everything right, there should be no problems. The customer service was also pretty good. I had a couple of questions and they helped me with whatever they could. So far, going solar has been good. I've been paying some really cheap bills. If anyone is having high bills, go solar. And I really recommend Sunrun.

I was walking around Home Depot when I first heard about Sunrun. I was in the process of buying a house then I walked by and thought it would be a good idea. I talked to their guy a little bit and he let me know about the system. I have a lot of friends who are on solar and they were all with another company. I would like to see what Sunrun has and when I got the house all finalized, I signed up with them.

This house was originally intended to be a vacation house. It's 100 years old and it's usually 200% humidity on the eastern that it consumed large amounts of electricity. We had a belief that solar energy is a better way to go in terms of using natural resources, so, in addition to the specific needs we had, it was also a general sense that it was the right thing to do. I narrowed down which company I wanted to work with to put our Solar on our house. The company suggested Sunrun, so I did a bit of homework on the way up and liked what I saw.

My bills were averaging $350 every month and as my kid are getting older, they will most likely watch more TV and consumer more energy. The energy is getting more expensive so it makes sense to go into solar. People from Sunrun saw me back to back and the customer service was good. The lady was always calling me back to keep me updated on the process. And they were very flexible on the date. But I always thought that all the equipment would be inside the garage and at the last minute they told me no because we're under new regulation on my location. The county was basically telling people to do it outside the garage. Sunrun should make sure to tell the customer at an early stage where the equipment will be. Other than that, the service was great and I'd definitely recommend Sunrun to friends.

Overall, SunRun seems to have pretty decent reviews, and maybe we just got a dud of a salesperson, but our experience was not good at all. After a 30 minute or so in-home sales call, one in which the salesperson couldn't get his software to work, we were told we'd get a proposal the next day. I had to follow up with him. He told me that they took another look at our roof and it looked like they couldn't do it, but he would elevate it to the design team. It's been several days, and the salesman won't even return my emails. Other companies don't seem to think our roof was such a problem.

My brother-in-law works at Sunrun but I still did my homework and compared different companies. Going with Sunrun, it was a very easy enrollment. Everybody was efficient. From the salesperson to the customer service to the installers to the woman informing me via email when things were gonna happen, I was always able to call somebody if I had any questions. And all my questions were answered in a timely manner. When I didn't understand something, they would reiterate and explain it. They never made me feel like I was bothering them. They were polite and considerate.

I wanted to go solar but I couldn’t afford it or get a bank loan for it. And the other thing is you have to pull your own permits and that’s almost impossible. You're made to jump through some gigantic hoops to generate power. You're made to get this gigantic cutoff switch and that's completely ridiculous. This just costs you a lot of money and it doesn’t have to be so. You're intimidated out of it. Sunrun made it easier. I liked the whole option that I could buy the panels from them if I wanted to. It was really a good deal. If I had a little money, I would because I think it wasn’t even that much.

I was very satisfied with my decision to go solar with Sunrun. They were least costly than SunPower. And their panels aren’t quite as efficient but the company itself is very efficient. And during the installation, I told them that I didn’t want to have a Tetris-looking system. I've seen some really screwed up looking designs on people’s roof. Based on the way that my roof was, they had to make two rectangles instead of just a big one which I was fine with because I didn’t have six little rectangles placed where there are almost all of the rectangles but there's one panel missing. I was very happy with the way that they did it all. Also, I'm getting the benefits that I expected from the system.

A lot of people have solar energy services around here and when the sales rep, Joel, from Sunrun came, he was wonderful and knowledgeable. He didn't pressure us and I liked that. We saw him in January and within that month, we contacted with each other back and forth. For any questions I had, I was able to text him or call him anytime and he always got back to me. If the world was made up more of him, it would be a nice place. He cared what he does and about the customer. It was not just about selling the product.

It made sense that we're prepaying our power bill for 10 or 12 years to pay the thing back. We should have done it years ago. My daughter had Sunrun put in their equipment and they were happy with everything. They did a lease system and we did a purchase system. But they were happy with everything that Sunrun had done and everything. I heard the industry, especially at the event I went to in California, and Sunrun always came on the top side. They were always the good guy to other company.

The pricing was considerably higher than the salesman told me and makes my total power cost more than plain power company bills. They left a hole in my block house at the power boxes and will not even call me back on the issue. Do not use this company - they are so poor at follow up and customer service. They are not worth it.

I wanted to reduce my electricity cost and be self-sufficient which I need to be in case of emergencies. I have had better quotes from other vendors but I went with Sunrun because of the backing up by Costco. And what I learned about them locally is that they have a good support system. They were very efficient throughout the process and they made it very smooth.

Solar energy service is like remove the carbon footprint. Also, I was looking at the PG&E prices and PG&E electric prices were pretty high compared to what we have with solar energy. Sunrun's pricing was very competitive and it's a pretty solid foundation. It's not a company which recently started. Also, it was a recommendation from my friend so we chose them. The enrollment was pretty smooth and coordinated. The customer service rep, Anthony, was very helpful with everything and with the multiple options giving all the pros and cons of each.

I was working with the AGR Group and when I was looking for other opportunities, they mentioned Sunrun. I looked into it and decided I wanted to work with them on that. Sunrun’s a classy, great company. They have the best clarity on what they do. They call it transparency and that’s refreshing. They also operate efficiently and that’s a sign that the company’s gonna be doing well in the long run. There’s really no other choice if you wanna do solar. You will be taking a big risk if you go with anyone else. We liked Sunrun the best so we’re working well with them and trying to make it a big part of our life.

It's been on our list for a long time to look into solar energy services and we heard about Sunrun at Costco. I've talked to the Sunrun rep there and he was great. He came out and met with us and then we decided to do it. It has just been three months since we've gone solar and it has been great.

I wanted to do the right thing for the planet and for my pocket so I researched on putting solar on my house. I picked a few different companies and Sunrun was one of them. The sales rep that I spoke to there was extremely honest. I didn’t feel like he was trying to sell me something more than I needed. The enrollment process with Sunrun was a bit long though. Because my credit score was two-point shy of qualifying for their lease, I had to take the whole year to try and repair that small percentage of my credit. But once I got set up for the lease, the process was quick. It all happened within about six weeks. Brian has been a Godsend. He worked with me for over a year to make sure that I was able to get this to happen. And the install team was extremely professional as well.

I'm extremely pleased with Sunrun. The power bills kept getting ridiculous, so I got in touch with them and when I called, they answered the phone and nobody put me on hold. There was also no haggling, no false promises and they were on top of things. The guy that came out was polite, had a lot of dignity and class. He seemed very knowledgeable about the business and operations. He also treated us with dignity and utmost respect. He answered all my questions and convinced me, so I decided to go with them and their sign up process was easier than I expected. Their installers also came at the time they were supposed to come and didn't leave a mess. They also did exactly what they said they were gonna do which meant a lot to me because many companies nowadays promise everything and give nothing. I'm very pleased so far and I've seen a decrease in the bill since signing up. I have recommended them to go to my friends.

DO NOT use this company unless you prefer waiting a minimum of 2 weeks anytime there is something wrong with your system. Of which I was just told on the phone by a rep that I was being punished for late payments and that's why it took so long for someone to come out. WTF is that! Stay away from this company, they are totally disorganize and expert the users to know how to operate a solar system from the get go without any information on how to make things work proper. They do not communicate within their organization as far as their tech support and billing. Customer service is extremely rude and totally not willing to take responsibility for their failed actions.

I was always interested in solar energy services. Our neighbor works for Sunrun, so he got us started on it. And once I got talking with him a bit more, it piqued my interest more and I decided that it was the time to do it. When I enrolled with Sunrun, I talked again with our neighbor and he set everything up for us. The experience was smooth. He came over and talked to us about the system and explained how it works. He also explained the financing and once we saw the numbers, it was almost a no-brainer. Solar providers are all similar in some ways, but, since I knew my neighbor and he gave me some background, it helped.

I've been interested in solar energy before and went with Sunrun because another company I inquired with was more expensive which I couldn't afford. However, here in Fresno, it's been fairly cool and the primary electrical cost are cooling systems. So I haven't used solar energy yet. But my regular electrical bill reduced substantially.

I have a friend who's our customer and he suggested that I consider Sunrun. Enrolling was a long process as the sales person spent three hours with me explaining everything. He was very polite and helpful. Also, the installation went very smooth. They answered any questions I had and kept me informed as far as scheduling and when everything would be happening. They have to work with APS, the local electric company, and they told me everything to expect and when, and it all happened just like they said. This is my first year in Arizona so I wasn’t sure how much my electric bill would increase during the summer, but with my contract, it’s staying the same. I’m very happy with it and I like the idea of solar as far as the environment.

We saw an advertisement of Sunrun in Costco and contacted them through Costco. We were already looking at going with another provider, but we decided to get a competitive second bid. And not only was Sunrun a better fit for us, they provided more solar panels at a lower price. And they had fantastic customer service and great people as well. The whole experience was great. They came here and they walked me through the process. There was a series of many crews who came in and they did a fantastic job. They left the area clean and even took care of dry-walling and making the house actually look better than it was before they even got here.

I was approached by Sunrun at Costco. After I told them that I was interested, I was contacted by the representative of Sunrun, Anthony **. He came to the house with the presentation for signing up with Sunrun. We were interested in buying. Not leasing. One of the promises that got our attention was the guarantee that Sunrun would be responsible for any damages caused by Sunrun’s solar panels to our roof. However, when Anthony sent us the contract to sign, we were surprised by the limitation of liability clause which stated that Costco and Sunrun will on be liable for up to 20k for any damage caused by Sunrun to our house.

I had seen Sunrun through Costco and we went with them for the warranty that Costco offers. I've reached their customer service over the phone and through text and they're very accessible. They explain to you all the things you need to know. Having Sunrun has been amazing now and we've already seen the savings. By going solar, it’s like I’m working and cleaning the environment as well, besides the fact that we’re able to save money. The prices are very competitive, and the quality of work plus the warranty are incredible. I’m very grateful for Sunrun and I’m already recommending it to close friends.

Somebody from Sunrun called me and we went over the project, what it entailed, and there were lots of follow-up emails. Then their rep said they would look at my house and make sure that it was a good candidate for solar, which it is. There was nothing over my roof and then they made a plan, showed me the plan, and I approved it. And then, they sent the technicians out to install the panels. The technicians were fine. There was a team leader who was the contact while they were here. At one point, I asked him to look at the flashing on my chimney because I wanted to make sure it was okay up there. They did look at the chimney and said everything looked fine. So far, everything is working. Every time I plug something in, it works. They did a nice job, they were available for questions and they were professional. Overall, the service was very good.

I wanted solar energy for quite a few years, but my wife and I didn’t own our home at the time. We were renting from our parents and when we finally purchased the house, we wanted to put solar energy on it. There was another place I had tried to get solar through and they said that it wouldn’t work because at that time we were still on the PG&E CARE program.

I wanted solar for a long time and had to deal with a lot of nonsense. First, they said that they don’t install them in flat roofs. But they do it in flat desert. Also, the regulations jumped through hoops. I saw my neighbors putting up solar services and I’ve known about it for a long time. I’ve been studying this and reading for nine years.

We wanted to get a solar energy service to save money over time. A Sunrun vendor in the neighborhood came over to the house and explained it to us. Everything was very easy with the enrollment process with Sunrun. It was all seamless and all we had to say was “Yes”, and they were there to do everything. The installation was very easy as well. All we had to say was a day when we were available and it was next Wednesday. Then they said they would be there and we didn't have to be. But I showed up anyway just to see how they were doing.

Solar is a clean energy base while fossil fuel has much fumes and not getting any better. There is cost saving in going solar and it’s basically letting me produce my own energy. By going solar, I get away from the monotony. Indi Energy crams it on you and being here in Nevada, I run my AC 24/7. In any way that I can cut that bill down and help the environment, that’s what I want to do. I did some research and looked at the reviews on Sunrun and compared them to other solar panel installers and Sunrun came out on top. The signup process was pretty easy. Their reps were pretty helpful and they got back to me if they didn’t get in front of me right away and they answered all the questions. They followed up on everything and said what they were going to do.

I started looking into getting solar energy because PG&E’s rates are outrageous. Sunrun was the first one that popped up, and I talked to them the most. They had a lot of communication, so it worked out with them. Enrolling with them was pretty easy and simple. There was always someone there to talk to and help me out the whole process. They did call me to ask if everything was okay and if I had any questions. But I didn't.

I believe in renewable energy and I had what I thought was a perfect chance for it so, I went through Momentum Solar in New Jersey and Sunrun was a part of their system. The installation experience was perfect but I have to call them because I just noticed that there are some holes in my attic wall that they left and it must have been an oversight. We don’t go up there but when we did to change seasonal clothing, I saw some lights.

I wanted solar panels. I have looked at other companies but Sunrun's monthly price was a lot cheaper so I went with them. The enrollment process was easy. They did the credit check, saw that I qualified and they stayed in touch with me the whole time. Their rep was really awesome. He was just really kind. He got on the ball with it. And they notified me of everything that was gonna happen along the way, and kept me in the loop. The installation team was really professional and did a good job. They were here that morning and they were done by 5:00 that day. They really stayed out. They only had come inside one time to hook into my panel. Overall, I've been satisfied. My experience with Sunrun was really good. I'd tell friends to get Sunrun too. Solar is a lot better on the environment and if you get them paid off, you don't have a power bill.

My brother in-law in California has Sunrun and I already had solar on my previous house from Solar City. So, I got an estimate from Sunrun, Solar City and one other company. They all came out with the same design and all the prices were about the same. I was happy with Solar City at the last job, so I signed up with them but when they came out, they were gonna put half of it on the roof and half of it on the garage. I wanted it all on the roof of the house and so, I didn’t approve their final design. I called up Sunrun who came out and said they could do it that way. And they did. Going solar with Sunrun has been great. It’s a good thing and I would give them a good recommendation.

Some of my friends had solar energy services already and they told me about it. I was hoping to save money and enrolling with Sunrun was easy and straightforward. For the first month after switching to them, I have saved some money. I paid my first bill and I’m waiting for the second one to see if there is gonna be consistency. I spoke with their agent regarding my payment and because I wanted to make sure my system was working when I power it on. And the agent was very courteous and professional. I’m still at the beginning stage but so far, I'm very satisfied with my decision to go solar. Sunrun is a good company.

I talked to everyone I know and everybody uses green energy. So, I thought it might be good and I looked into solar energy services. Sunrun's enrollment process was very good and every worker did an excellent job. They were very professional. The installation guys said the installation usually takes half a day and they did good and finished the job. For the payment, they wanted me to sign up for an autopay that provides some sort of discount, which I did. And no one will give the adjustment to me. Other than that, I'm very happy using the sun on our system. I will tell my friends to go to Sunrun if they need solar energy.

My husband and I wanted to save money on the electric and looked into solar energy. Sunrun came to our door and gave us the spiel. We'd know exactly how much we were gonna have to pay during the summer as opposed to expecting a high bill, and it sounded like something we wanted, so we signed up. The rep walked us completely through the enrollment and he helped us get financing. He was really good and the installers were very helpful and great. They showed us what to do and how the system ran.

I was in Costco and I saw the solar lady there and then we started talking. I was looking into solar a little bit, but everybody that I had to come over the house only talked about leasing. And Sunrun was the only one that talks about buying, not leasing. So I ended up going with selling. Enrolling with them was pretty easy. She took my name, my phone number and my address. And then she said someone was gonna call me. And then 20 minutes later, somebody called me and set up a date to come over. Installation was really surprising. It was way quicker than what I thought it was gonna be. My Edison bill went down to 13 bucks, which is nice. But I’m still paying the monthly for the solar panel. But then once it’s paid off, I’m gonna be saving a lot more. I told my parents and brothers that they should get Sunrun. I would definitely recommend Sunrun.

We starting a project of getting solar installed with Sunrun in our new home shortly after we moved in in October 2016. Through our time working on this project, we have run against a lot of confusion, errors and overall frustrations. There are many solar companies that we have talked to but we decided to move forward with your company due to your connection with Costco. We have always been impressed with Costco and figured a company working with Costco should have a similar customer focus and professionalism. I would like to go through a few of our many frustrations that we have experienced in working with Sunrun.

We needed a roof and I told my husband if we were gonna do the roof, we should do solar. My dad had used Sunrun so I was familiar with them. It was a very easy enrollment. They gave me all the information I needed and were very helpful and informative. I was having trouble getting everything set up on my phone and they were helpful with that as well. Overall, they were very professional and they did a very quick and very good job . Plus our first bill after the installation was only $19 and it was over 150 before.

We have a big electric bill in our house. We were interested in saving energy, so we looked at solar energy providers and found that Sunrun had better savings compared to others. But if not for the savings, we would have gone with SolarCity. Sunrun's enrollment process was simple and the gentleman who came to us explained everything very efficiently. The installation was great and everything is beautiful.

Sunrun visited us at our house in Greenville. They were walking through the neighborhood trying to get different houses to sign up for solar panels. We always thought it was a good idea. At the time, we were looking to sell our previous house. And now that we have, we were gonna be here for a while, and we decided that why not go and bite the bullet. The worst that could happen is that they don’t offset the power bill at all. But so far, we’ve been pleasantly surprised.

I bought a house and there was an existing contract with Sunrun that I was obligated to continue. I haven’t had any issues with them and I seemed to be saving money from what I had previously been paying when I was at a house with a standard electric. The prices seem reasonable, and the quality of the product and service has been fine. I would not hesitate to recommend Sunrun to somebody else.

A friend of ours from the community told Travis from Sunrun that we were thinking about having a solar plan, so Travis came over to our house, talked to us and we went through with it. Enrolling went by a lot faster from what I thought it would since we started in January and we were up and running by March. When APS was here, we weren't here and they installed the meter and left a note on the door saying we were up and ready to go. And so I called Ariel at Sunrun and I told her. They had not received the notice yet from APS but we turned it on a week before they got the notice so I had a week of free solar. The installers came at 8:00 and they were done at 12:00. I just let them do their job, and I didn’t even know they were here when they left ‘cause they cleaned up absolutely fantastic.

I’ve had a good experience with Sunrun. I had a few panels up there already and I needed somebody to come and check and look at it. I called and talked to a person and bought a contract with Sunrun to get extra panels. The rep was really nice. He explained to me all the benefits and what all the other rates are gonna be in the future years. And I agreed with him. I thought about it and said that I better do it now before the Sunrun charges more than what it was gonna be. He was a really good salesman. He was polite, professional and respectable. And I had a good experience with him.

I've been having a good experience with Sunrun. I wanted to get some savings on the electricity bill and the City of Barstow sent flyers about Sunrun through the mail. I went under the program through the city and Sunrun made it very easy to enroll. I talked to them when they were here doing the setup and they were nice and friendly. I've been saving money on my electricity bill since then, which allows me to buy other things or pay off other bills. Overall, I'm satisfied with going solar. Plus, the customer service reps I've talked to were very helpful and friendly. I highly recommend Sunrun and doing solar panels.

I saw something come up on my computer about New York State letting middle-income homeowners have the solar panels for free. My son had taken Sunrun about three years ago. Sunrun's reps came around his neighborhood and he got the solar heating. He’s happy with it, so I figured why not. I’ll try anything to lower my bills. I looked into other solar companies and I called somebody. A guy came and he was here for about two hours. He wanted me to write him a check for $3,500. But I told him no. My son got it for free and I wanted the same thing. I practically had to kick him out of the house. He wouldn’t leave unless I gave him a check. He should have told me in the very beginning that the panels weren’t free.

I have concern for the environment and Sunrun had a good proposal on solar energy services. They made the most sense and I got sick of researching it. They are competitively priced and have a good plan for paying off the loan. They also have good partnerships with lending institutions and it all worked out pretty well. I bought solar panels from them and they're maintaining them over the course of a period of time, and I'm purchasing that service. They are very professional in their efforts to make sure that we've done everything properly, that it was installed properly and all that stuff that is ongoing. They've reached out to me a couple of times to confirm a couple of things, and I've been impressed with that. I'm very satisfied so far with getting solar and I have lower electricity bills now. I was very pleased with Sunrun.

Sunrun contacted us. My wife is very ill and they said that they had a thing where they tried to help out a family in each region that they work. So they were donating the system to us. Also, we've got six children and they love to use electricity so we're hoping that switching to solar would lower our energy bill. We had no problem enrolling with Sunrun. We dealt with a man named Nisha who was phenomenal. He walked us through the whole thing and did the whole process with us and it was extremely easy. We were pleased with the whole process. Also, the installers were great and very polite. We are 100% satisfied with our decision to go solar.

I applied for a program through Green Alternative. I was sent a link to enroll and then, I used my account number that I got from my email. Green Alternative installed my solar panel through Sunrun and the service is good. I check online when I want to know if the panel's working and how much money I'm saving on some bills I also follow my house information online and it’s nice to save money. I’m very satisfied with going solar and I have some friends who are interested in it. I gave them information about the link or where they could take a look about that solar panel. Sunrun is a good company that could have them save money on a small bill.

I was cleaning the front of my house and a representative from Sunrun came around. He started talking to me and ended up helping me do the stuff around the house. It was almost like I knew him and he was telling me all about Sunrun. My husband had wanted Sunrun for over a year but I was against it because we had just gotten a gazebo and a whole new front porch. Plus, I thought that Sunrun's panels are very ugly. I did not want all that taken away from the look of the house.

I've been interested in solar but I just had the opportunity to get a Sunrun solar for the first time when I purchased my first home about a year ago. It worked out well, so far. They had a really nice guy named Dennis. He came to my house and explained everything. We went over whatever would happen and he was very informative. He was very professional, answered all the questions we had and seemed to be very knowledgeable. We enrolled the night he came over. So far, we've only gotten one statement from National Grid, but we are in the negatives with them so that’s obviously a plus. I have less of an electric bill, so I have a little more money in my pocket. I'm very satisfied with Sunrun and the installation looks great. Every person at Sunrun was very professional and everything went really smoothly. I'm very satisfied. It was a really good experience and Sunrun is something I'd would recommend. I'd tell other people to give them a shot.

I live in Arizona part time and a lot of solar has been put up so I thought about looking into solar energy services as well to see if it was reasonable for me. Enrolling into the service was easy and all I had to do was make a deposit down, which was refundable within 30 days if I decided to back out. And then Sunrun took over from there and did all the work for me. The representative that we’ve been dealing with was excellent. He always returned our call if we had any question and just made the whole process easy for us.

I wanted to go green, and my bills were extravagant, more than my neighbors’ so I decided to look into going solar. I looked online and when the gentleman from Sunrun named Michael came here, he just hit a chord with me. Now, I have noticed a difference in our monthly bills and I am just very happy with my decision to go solar.

I’m very convinced that solar is clean energy and it’s good for everybody so I decided to research about solar energy services. It’s an advantage for me as I'm helping people and I'm helping myself financially. The only problem I had during the enrollment was the address number. I didn't notice that it was changed. Other than that, the process was very fast. I'm so happy with my decision to go solar and with my Sunrun experience. Now, I don’t have to worry about the high bill that I receive every month and when people ask me about Sunrun, I share the information with them.

I don't have enough space to list all issues I have had since signing up with Sunrun but I will say it has been the worst decision I have ever made as a homeowner. Since my system was installed (over 4 years now) it has not once produced the power promised. Even with my Sunrun system I am paying the electric company between $1300 and $2000 a year. Please don't be fooled by the "guarantee" they offer on your power production, it is a scam. What it does is pays you for what they don't produce however it does not come close to covering what you will pay your electric company. The purpose of solar is to keep you in lower tiers with your utility company. When solar under produces your tiers go up and you pay the higher rate. For example my Edison bill last year was a bit over $1300, Sunrun gave me about $300 back in underproduction and I get stuck paying the extra $1000 out of pocket to Edison.

We had someone come to our door and talked to us about solar energy. The way that he presented it to us was that it wouldn’t cost us anything as far as our taxes and huge bill. It’s something that the City of Banning was taking and since they went to the new meters, they were welcoming people to do the solar. I was hoping to bring down our bill. Enrolling with Sunrun though took a long time. It took about four months once we decided to go ahead and do it. Sunrun said that it was the city that was delayed and when I called the city, the city would say that they were not delayed. So, it was going back and forth. Their reps had told us that after the city came and put the meter in, they wanted to be here at the same time so all the switches could be flipped on and we would be able to start right away but that didn’t happen. Also, I called customer service to tell them that their meter is erring out and I never heard anything back from them at all.

I was just surfing on the internet and I ran across a bunch of people that Sunrun installed their solar systems so I started calling them. I liked what John, the salesman that I contacted, had to say. I was looking into solar energy slowly. I just bought a new home for me and it didn’t have solar on it. I’m living in Arizona and it’s located right into the sun up. John came out to the house and we talked about the whole system and how it all works. The other salesmen that I talked to were just salesmen, but John knew what he was talking about. I’m a retired electrician and everything he said made sense. So we just went ahead and enrolled.

I wanted to have a lower monthly bill and I decided to go solar. I've been with Sunrun for two months now and so far, the reps I worked with were fine.

My power bill seemed to get higher and higher and 15 years from now, I would be paying more for that over to my house. So I'm trying to reduce this ongoing bill from Duke Energy. The Sunrun salesman, Robbie, enrolled me in their service and it went pretty smooth. He had all the information we needed to do a comparison with what we were looking at, but I didn’t like that we couldn’t get a 100% because of the roof structure of my house. But that’s okay. So far, We’ve had a good experience with Sunrun. I have one bill for Duke Energy without Sunrun for $56. And then I just had one where Sunrun billed me $104 and Duke Power billed me $25. But as soon as I get it cut out, that would make up our difference. Power is gonna go up, so having Sunrun has gotta be a good thing. I’m pleased with them and I’m hoping it continues to go that way. I also tell people about the potential savings that I hope to get in the future.

Sunrun is a first rate company. So far, everybody I've dealt with has been top-notch. We’ve only had them one month, but in the long run we're gonna be really happy with it. When they first turned their system on, there was a programming error and it kept shutting itself off. So I called and they were here within two hours, reprogrammed it and I haven’t had any problems since. Now we don’t have to worry so much about turning every light off and on. If we go on vacations, we can leave the light on and that makes life a little easier. We’ve recommended them to two people, and both got them installed. In fact, they’re installing for my neighbors right across the street from me today.

Our bills were getting a little high during the summer, so we decided to go solar. The enrollment process with Sunrun was pretty easy. Every single person that I spoke to was pretty professional and helpful too. Now, I've noticed a big difference. My bills are a lot cheaper. I'm highly satisfied with Sunrun.

I looked up solar services online and Sunrun came up as one of the top solar providers in our area. I am a big stickler of reading other customers’ comments and their experiences with the company. So between that, the ratings, and being part of the Better Business Bureau, I chose Sunrun. From the beginning, Fabian, my sales guy, was awesome and I loved him. He said he just needed 30-45 minutes of my time. He came in here and we asked every question in the book. We had him here for two hours and he had an answer to everything. I was impressed. My husband cannot stand salespeople and for him, anything that comes out of their mouth is a lie. But Fabian was very thorough, informative, knowledgeable, knew what he was talking about, had prior experience with another company that he was able to share and he sold us on it.

I used to live in upstate New York and I had a solar heating system for years. Being in the south now, they just start pushing it with the solar. It was something I was looking forward to in a way. Sunrun was installing units in our area and mine was installed by Summit Solar. I saw how Sunrun installed units and I didn't go with them directly because I didn’t like the way they installed. They run conduit up from one side of the roof to the other and down over your eaves and down the side of your house, which is great, but it’s kinda rushed. It's just galvanized. I could also see the racks when I stood by the house. Summit did everything but Sunrun maintains. And the enrollment with Sunrun went well. The reason I didn’t go with Sunrun before is because I'm gonna retire and I wouldn’t have been able to get all of my tax rebates so I went through Summit with a lease. But overall, everything is going good with Sunrun.

Since I have Costco membership they advertised their service there, made an appointment to visit my house on Saturday at 5.00 P.M. I changed my plan to visit them on weekend evening and the technician didnt show up on time, after 30 min I called and they said they will update me and after one hour I called again and got no update. I'm happy that I find out what type of customer service they have before starting service with them, of course they can't stand behind their service and it's strongly recommended to avoid them. NO SUNRUN AT ALL!!!

I’ve been looking for solar for a long time. And I’ve seen a couple of the signs of Sunrun around the neighborhood. They also have a stand there in Costco and I thought, “Let’s see what the guy has to say”. Enrolling with them was really easy. They took care of everything. The guy at the stand at Costco had said he could have somebody come over that day. And I said fine. And the guy came over and we talked and we discussed it. I called them back a couple days later and said, “Let’s go for it”, and we signed the paper. Installation was very easy too. I asked if they didn’t need me home, and they said, “I don’t think so, but if you’re there when we get there, that’s fine.” And they took care of everything. It was eventually five hours. And the district manager who lived half a mile away came by and made sure they were doing okay.

We have always been interested in solar. We looked around and it was on some kind of a mailer that we first heard about Sunrun. At that time, a few people in our neighborhood had used them so we went over to them as well. So far, it has been working fine. We had some difficulty during the course of the installation though. While everything went well until the installation was done, all of a sudden, we were inundated with pigeons. It must have taken us six months to finally work with Sunrun for them to install the pigeon guards.

I was in England a couple of years ago and my friends there have solar energy services. Although they get very little sunlight, they were telling me how good it was. But I couldn’t get it in Texas at that time ‘cause of government problems so I figured as soon as we could, I'd jump on board and get it. I was satisfied with what my Sunrun contact person explained to me so I signed up with them on Black Friday weekend and it got installed on February 21st, then came live in March. The installation was great. Their installers came out and knew what they were doing. They got it done outstandingly.

I was interested with solar energy due to it being earth-friendly and cheaper. And then, I got Sunrun's service since they were very competitive and my friends use and like them. Enrolling with Sunrun was smooth. However, we got stalled because there were some issues with the finance company they were using. Other than that, I'm very happy with the experience. And I'm very satisfied with my decision to go solar.

I'm disabled so I gotta save money everywhere I work and I looked into solar energy services. I was gonna go with a different company but since I'm disabled, I can't do the tax credit thing and a guy from a different company set me up with Sunrun. Carlos, the Sunrun rep who came to my house, was cool as can be and he made the enrollment process a piece of cake. They are a great company and more people should go solar.

My wife and I have had nothing but bad experiences with Sunrun. Their customer services is more frustrating than helpful-you have to mentally prepare for a fight with multiple agents as you get passed around. They were very responsive and friendly before we signed up and once we signed up we were not a priority and seemed to be a burden when we would contact them. The sales rep has been more helpful than the actual company... He even helped us and my mother in law receive a refund check as the amount of solar power credits they promised were not even close to what they quoted so now we have a monthly payment owed to Sunrun and a monthly payment to our power company...

My brother next to me told me about Sunrun and said he had had it, and I wasn’t aware that they had made it for mobile homes. I had a very good and easy experience enrolling with them. The guy that was talking to me, Isaac, was very good. But getting the process done was hard, but it was not from their end, it was the paperwork from California. And the hardest part was the communication between what was going on. I was being approved but I have never still received a receipt that it was paid in full. They still think I owed, but I paid cash upfront. They told me that it takes time to catch up from whatever company to whatever company, but they’re still sending the invoices saying I need to pay the bill, and I’m not happy with that at all.

We use so much power and one of my friends works for Legacy Power, so she happened to have Sunrun. I called her and said that we were interested. She came up and sat with us and explained how Sunrun’s process works. We didn't wanna put out money, so we preferred the leasing option, especially because there was no money down.

We had solar panels in Colorado so when we moved to Arizona, I was interested in going solar as well. Enrolling with Sunrun was fairly easy and they answered a lot of my questions. We had some difficulties selling our home in Colorado with the solar panels because of the type of credit check they had for people. But we were glad to see they had made some improvements and changes. We don't want to deal with those problems when we go to sell and we were already involved in solar that we liked.

I have a large house and I didn't want to have a large PG&E bill. I went through First Light Energy and they used Sunrun. I signed up with them, everybody did their job, and I'd recommend them.

Sunrun was introduced to me by a friend of mine. The enrolment experience was good but it didn't work out right. I asked them at the beginning if both meters, one for the upstairs and the other was for the main floor and basement, could be on the same thing and they said it couldn't be. The guy I spoke with told me that I could probably get it changed over by an electrician, but they didn’t say that they were gonna fix it. But now I’m hearing that with other companies, it can be on the same.

I didn't plan on having solar energy, but after checking out what Sunrun offered, I thought it was a good idea and would reduce the cost of my electricity. The enrollment wasn't difficult but the entire process took a while. I had a lot going on, so at some point, they couldn’t move without me getting back to them. Nevertheless, their customer service was good and I have recommended them to several other people.

I live in Hawaii and I went solar to save money on electric. I had a friend of mine who used Sunrun and the company is good. They have a device from their lab that monitors the panels but I’m not getting as good a performance as I used to two years ago. You could pay $500 a month down to $150 right now but I should be getting a bit better. The first couple of years, I wasn't paying more than $25 to $55 a month. Other than that, there’s been a difference in the performance of the panels so they need somebody to come out and look at ‘em.

I like that Sunrun is a local company. They installed the solar panels in January and the service has been perfect. Also, both interactions with the reps and the installers were fine as well.

We're very happy now that our Sunrun system is up and running. We were very unhappy for the first eight months or so because getting the automatic payment taken care of took us forever. There was some sorrt problem between the bank and Sunrun and the automatic payments just weren't going through. We spent an inordinate amount of time trying to fix it and then getting the fees reversed. But now everything seems to be working fine, and the system is working great. We were also happy with the folks that came in to install the system. They were fast, efficient and were very patient with working around farm animals.

I got tired of paying high PG&E bills and wanted to go solar. When I first installed my system years ago, REC was the installer and they picked Sunrun, the agent in charge of the solar system. I did a full pay lease on it so Sunrun owned the equipment. Enrolling with Sunrun was an easy process. My overall experience was excellent. I’m satisfied.

I wanted to save money and help with everything else environmental so I set an appointment with Sunrun and they came to my home. They told me about the services and everything seemed fine. Their rep was really nice at the beginning but they should be a little more open to customers that certain things could happen in case there's a lot of snow.

We had a Peaksaver system on our old house and I really liked that. And then, we had a perfect layout for a full system in our new house. Once you lease the solar panels, it’s kind of awash, so you’re not saving a whole ton of money. But if you’re gonna be paying it anyway, it might as well be making your own energy and having it from an environmentally friendly, renewable energy source. So, the practical plus the financial benefits made us decide on it.

I am in Naples, Italy right now and the family of our daughter's friend stays in the house as we were helping them out with trying to save up to get their own house. The price of electricity in California is up and they said their bills are going up. My son had had a good experience with Sunrun so I decided to look into solar energy. The entire process took around three months which was a reasonable amount of time. I was there when the reps came and they kept us up to date. We have the system installed for a few months now and my the family staying at our house seems to be happy with Sunrun. We're coming back in a couple of years, so it would be less cheaper electric bill as well. I would recommend Sunrun to a friend 'cause they did everything they've said.

I got interested in solar energy because I had a very high electric bill every month and I figured if I could cut that down, that would be great. It's also kind of a "save the planet" type of thing and not putting as much carbon into the atmosphere. The enrollment process went very well but I didn’t deal with Sunrun at first. SolarMax did the installation and Sunrun has taken over on the rest of the thing. Going solar has been great and it’s one of those things that I feel I did the right thing.

I just bought the house and I heard a lot of good things about going solar. It's clean energy and it's cheaper too. I went to Home Depot and I saw Sunrun's salesperson over there. I asked the guy and he came home and gave me an estimate. He also did an explanation and gave me the paperwork. He came back for my signature afterwards. Everything was fine with the enrollment. I got a phone call every approval, and for every step, I was notified ahead of time. Since the installation, it's been great too. It's cheap. We're doing $50 a month and around $14 for the company that we have a connection together. I hope it continues like this. I gave their salesperson's card to a lot of my friends.

We were interested in solar energy and we have heard about it for a number of years. A Sunrun salesman happened to come to the door and was talking to us, and we decided to go ahead and do it. At the time, it went fairly smooth. However, we found out later that there was information we were not told. One of those things is that there would be a lien put onto our house by Sunrun, which they didn’t say anything about. When I called and spoke with customer service, they explained about the billing cycles, which is something else the salesman did not tell us. I’m not real happy with the salesman and the fact that he didn’t give us all of the information. Knowing what we know now, we wouldn’t have done it if we had known then. We won’t recommend it to anybody.

My sister-in-law, Sandra, recommended solar energy and I knew about it and thought it was a good thing, so I went ahead and looked into it. Sandra used Sunrun as her solar energy provider, then she recommended them to me. My enrollment process with Sunrun was good and brief. I thought it would take a long time, but it did not. The customer service rep, Greg, was wonderful and very sociable. He talked to me and explained everything very well, and he has kept in touch. After the installation of my solar energy system, it has been working. I've seen a reduction in my energy bill and I like that. I’m looking forward to the summer because I use my AC a lot and my solar energy system will help me a lot as well.

2 1/2 years that we have been with Sunrun. In August and September of 2017 our electric bill tripled in price. It was due to their equipment failing. It was disappointing that it took them 2 months to figure that out, but I will say once it was realized. That faulty equipment was to blame. It only took 2 weeks to fix. We were told that our account would be reviewed in January for any credits due. Well January came and went and figuring they had a lot of accounts to review it was mid March when we started calling to inquire. We did receive a call back later that evening a message was left by (manager) Saying our system was operating at 101 percent. Until then we had never signed on or signed up to view our Sunrun account.

I wanted to save money and I have a perfect place for solar panels. Sunrun contacted us and we went with them as they were the ones willing to work with us. Their reps were very helpful, friendly and informative. The process was very easy and they handled pretty much everything. Also, the customer service made sure everything went okay after the installation. We were pleased with the way it looked, and though we haven't gotten our first electric bill yet, it seems like it's worthwhile.

Costco backups their warranty pretty good so I went through Sunrun. The enrollment process went pretty good. This is my first summer with the solar panels so I'm expecting to see quite a bit of savings. Our bills are pretty fair. It's $10 a month for the portion but I just pay for the solar panel. So I pay my portion which is $145 and it's a lot cheaper. I’m pretty happy right now with Sunrun, and I have recommended them to my brother.

Sunrun’s terms were a little bit better than other energy providers and when I set it up, the reps were very professional. During installation, I forgot my contract on our first interaction but it was a slight miscommunication that was really minor and I was the one who brought it to the account manager’s attention. Other than that, everything was smooth and straightforward. Also, for the most part, they were honest. Since having it, our bill is a little bit lower but not dramatically so. Still, we’re satisfied with the whole lot.

I've had Sunrun for four years and since I’ve had it, my bill cost much less. We had a little maintenance issue that we needed taken care of and it took a long time to get someone to come out. But once they did, they fixed it very efficiently and it works great now.

My power bills were getting so high, so I thought going solar might be the way to go. Sunrun’s representatives told us anything we wanted to know and kept us in the loop. However, we had to wait right down to the wire to get it put in because we had trouble with the contractor. But when we got the go to put it in, Sunrun rushed it up and got the equipment in on time. They said it would take a little while before the power bill would come down, but in two months, it is slowly coming down, so we're pleased. I would recommend this company to anyone.

I had been thinking about solar energy services for a long time and had talked with a solar provider in the past. At that point, it didn't seem to work out and it seemed to click much better with Sunrun. My experience when enrolling with Sunrun was straightforward. I had a solid grasp of all the ins and outs and I was very comfortable with what was proposed and all the different options. I understood what the process would be going forward through the completion of the project.

We were shopping at Costco and Sunrun's representative caught my attention. It was perfect timing since we were thinking about solar energy. Sunrun being connected through Costco was an advantage to them because I trust Costco. The enrollment was a beautiful process and it went through smoothly. Their reps were perfectly customer oriented and properly trained. They treated us very well like the customer should be and at every step, they were guiding us very well. A very nice representative came to our home and didn’t act like a sales guy. He was like an advocate for us and told us what we needed to know.

I was tired of paying my outrageous electric bill. I chanced upon Sunrun on the internet and I got a better deal with them as opposed to the other companies. Signing up with them was a pleasant experience. I had a couple of issues with the design, but other than that, it's fine and I was satisfied with my decision. About a year with them, I have talked to my salesman and told him that if I could, I would come out there and kiss every single one of them. That's how happy I was. But for some reason, the system keeps cutting out for a day or two and I'm not getting any solar energy production. Sunrun's reps told me that because it doesn't cut out for three days or more, the technician won't come out and I'm not too happy with that.

Chris, Sunrun’s representative was very professional and knowledgeable so we were pleased with him. The crew that did the installation was really good. But the first project coordinator missed two deadlines to get the information into our HOA. He expected me to do most of the work where I expected him to do the work, he wouldn't answer my email and he wasn’t friendly. So, I requested from Chris to have him removed and after that, everything went smoothly. Also, I'm glad SunRun is through Costco which is another reason we were impressed with it.

When I was checking the cost of solar energy services originally, there was no real improvement in my cost because I'm single and I don't use that much. But then, after a couple of years when I went back to it, I realized I wasn’t going to pay that much money, but I wanna support the cause and like the idea of clean energy. I have nine panels in the house and Sunrun was just awesome. The way they came and get it, the workers were fast, efficient and very effective. What they were doing was cute too and it was fun to look at them.

My wife and I just moved into a home and we checked out Sunrun because we saw a bunch of commercials. We’ve always been conscientious about the environment. We got into some line and a bunch of people called us but Sunrun was the first one to come out. I called other companies and didn’t bother because first, they set up an appointment then they cancel it. I really liked Sunrun’s sales guy, Norman, on the other hand. I liked his honesty and he actually had the product installed in his house too. Also, he was on time and said he was gonna do what he did and what he was supposed to do. So we went with them. Enrolling with Sunrun was very easy.

My daughter at my current house was complaining of $500 electric bill a month so I looked into solar energy. I have Sunrun solar panels in the house that I live in and I waited a year before I put it on my other house. I was told they would be up and running in four to six weeks but it took two to three months. And since going solar, I've lost power to some of my rooms and I'm not happy that there's no battery backup. They need to discuss more options before we actually decide on what we're going to do. They also sent me the bill that was supposed to go to my daughter. Now, they want to charge her a late fee for not paying it, so we need to get that straight.

Solar energy is clean and I wanted to go in that direction and try to go green. Sunrun’s rep was very good and I had a very good experience enrolling. The installers then came and they did a good job. If I had any questions, I'd call and they come. I wish my whole house was electric because I'm starting to see the difference in my bill.

I was at Home Depot and a person from Sunrun approached me. Going solar sounded like something good to do and Sunrun's enrollment process was not difficult. In fact, my entire experience was excellent. They were very supportive. They called every time and sent emails. It could not have been better. There was no hassle. It was just easy. It's an excellent service and my bill is less now.

I looked into solar energy to be able to save some money on my utilities. One of the Sunrun representatives in the field called me and because I inquired about solar in the past, he must have me on his list. The guy who made the presentation was professional and was not all pushy. His name was Ramsey and he explained to me the program. I wasn’t prepared to make the decision that evening but he was willing to let me think it over. Then he came back and we went ahead and signed up. The enrollment went great. Sunrun’s customer service had been very helpful every time I had a question. There was one issue that arose and they took care of it.

I've been looking into solar energy services for the past year because I was interested in saving electric and Sunrun called me. They explained everything to me from the beginning and it was fine. It was very easy to enroll with the representative and we appreciated the info he was giving us. Sunrun performs very well and we're satisfied with the job they've been doing. They knew exactly what they were doing. I thought they were going to take at least three or four days to do it and fortunately they did in it a very professional time and way so I was happy. But I've been trying to get a hold of the representative for a long time after the installation in January or February. I kept on getting emails to see if I can find other homeowners who are interested in Sunrun but I didn’t have a sign put in front of my yard until yesterday. That sign should have been put up the day they completed.

I checked out solar energy services to possibly offset my electric bill and enrolling with Sunrun went really well. The customer service was also very good. They did all the legwork and I was approved the same day, but then it took about six weeks before they started construction. They went out there right away and they were on time. They did everything they said they would do. The difference in my bill was not as much as I’d hoped, but we had a lot of rain last month, so maybe this month will be a little better. And I still got a couple of trees I need to cut down. Sunrun was a pleasure to deal with.

Our neighbor was having some panel put on and Sunrun got a referral from him to come over and see me. We've been with the company for over 2 months now. The bill was from PNM which is our local electric guys. They consider the minimum, which is $7.99 and then my payment to Sunrun. The installation process went just fine. They were here working on it in the morning they said they were gonna be and then they completed it the following day. The people at Sunrun were very professional and upfront about everything that they were gonna do and were up to date. I’m pleased with the installation and the operation. I’ve recommended them to a couple other people. If the plan works for you buy it.

I was looking to save money and to reduce my carbon footprint. I heard about Sunrun through Costco then getting enrolled was very simple and quick. They sent somebody to my house right away and it was a very good experience overall. They came by and got the system installed, and the installation guys were very helpful. I had a bunch of questions for them and they took the time to answer my questions while they were doing the installation. They were very informative and I really appreciated the installation team working with me and helping me with that. We had some minor problems with one of the inverters but they got that fixed right away. It's been working great ever since then. At this point, I'm very satisfied with Sunrun and with my decision to go solar.

I was referred to Sunrun because of a failed effort with SolarCity. And enrolling with them has been a long and slow process. We had a lot of obstacles along the way and it was close to a 10-month adventure, but once it was done, it was fine. However, the system is not reducing my electrical cost as much as we anticipated. I don’t think they planned enough for usage and I'd like the system size increased.

Sunrun was referred to me and my experience when I enrolled with them was very smooth. Everything was done very methodically and they kept me informed. They did everything and they got all the permits. They also kept me informed on how and where and what to do with the few things that I had to do. Their customer service called on a regular basis to see how things were going. They were easy, very polite and very punctual. They were trained well and they knew what they were doing. Before I switched to Sunrun, my bill was around $200. My power bill this month was $8.85 and my Sunrun was $118. I’m very satisfied with Sunrun.

Let me start by telling you never lease from Sunrun. You're not just paying almost 15 cent per kilowatt more than Edison in your 5th year but also the customer service is the worst. In my case the mesh that is wrapped around the solar panels is defective. That let birds live between my roof and the solar panels. The bird poop is always falling from the roof in my pool. Since the solar panels are lease Sunrun should be responsible for repairs. Sunrun refused to repair it. I don't recommend Sunrun to anyone.

We looked into solar to save on our electricity and the enrollment process with Sunrun was smooth. I would’ve liked to get a lower rate but the system has been live for two months and it has been a good experience so far especially in savings. In the spring time, it was almost covering 100% of our usage and I hope they seed even more in the summertime. Plus when I had to do some siding on that side of the house where they installed everything, they said they would do do a replacement for free. I just have to come up with a weekend when I’m gonna do it now.

Sunrun was all great from beginning to end. They have great communication, as well as installation. I'm a Costco member and they were there, so it was convenient. I heard bad things about the other companies I considered and they costed a lot more. Sunrun's prices, on the other hand, were good. We went active at the end of February. I also went an overbuilt to consider how it is going degrade over time, so right now I'm producing a lot more than what I use, at least 20% a day. So far my projected settlement is -$46. We did not talk about future growth and they did make it, so I can have future growth and also batteries in the future. They included all that as part of my deal. I'm in the power industry myself and I operate power plants, so I know all about electricity. I have already recommended them to other people.

I'm an environmentalist and I always wanted to get solar energy services. But I needed a new roof and when I got one, Sunrun contacted me and showed me how it could work. It made sense to me and the contract was great and fair. They also said it wouldn't cost me anything to have it done so I decided to do it. Sunrun has been absolutely wonderful. They were professional, polite, and courteous. I couldn't ask for more. They made the whole thing really easy and it was a pleasure to work with them. They even did a free vent cleaning that they offered with everything and they didn't forget about it. They came and did it and I didn't have to call them. Whatever they said they were gonna do, they did, and I was really happy hanging out with them.

We looked into solar energy services about a year ago and there was a different business model then. It was a purchase plan where we had to pay pricey money upfront and we decided that we couldn't afford it at that time. Then the sales rep of Sunrun came by the house and he pitched their solar energy services to me, and I bought it. Enrolling with Sunrun was first class and everything went well. The rep and I talked, texted and emailed each other, and he called me on the phone. The installers went above and beyond, and they exceeded my expectations. Our solar energy system was turned on last March 16 and, so far, it has been seamless and flawless, and there has been no breaking in the power. I was extremely pleased. I've already recommended Sunrun to four friends and they are in the process of enrolling with Sunrun. Going with Sunrun is a good thing.

I contacted Sunrun and they were very nice. They came out and I met with them a couple of times to put together a payment way that I thought would be best for myself. They really knew what they were doing. I come out of an engineering and mechanical background so when they came out and did the work, I was really impressed particularly with the supervisor who was overseeing the operation. I asked him if they would put the control panels in a certain place, which they did. I’m a stickler on detail and they were thorough. They did a great job and they were professional the day they were out here. They were in and out.

It's been three years since I had a solar installed. I wanted to lower my energy cost and Sunrun was the company that serviced the solar system. I had no problems at all during the enrollment process. It was nice. Moreover, the finances work better with them than other companies I looked up. While I had a couple of interactions with their customer service, they were brief and they got everything done. And although we had a problem with the equipment where a piece of wire shorted out somewhere after a big heavy rain that stopped the section of the panels from working, Sunrun came out and fixed it. It's been working ever since. All in all, I'd recommend Sunrun.

I went to Home Depot for information and the initial Sunrun person I dealt with was helpful the whole time. The enrollment process was good and now, I’m saving about 25 bucks per month compared to my old bill.

I have relatives that have solar and I was in the CARE program with PG&E, so I couldn't be in the CARE program anymore. I was trying to reduce my electricity bill so I decided to go with Sunrun. Their enrollment process wasn’t very difficult and I did most of it on the phone and over the computer. My interactions with the Sunrun salesman went well, however, I was upset by their customer service. The system was not working and I called them. The rep said it was probably not showing up on the computer and then a week later, nothing came back to me. I called the second time and asked what they were doing about my things not working. I told them that it wasn’t showing that it was working.

I shopped around at three different companies but I went with Sunrun because their sales presentation and the numbers they provided made more sense. Enrolling was pretty smooth, and the sales rep was good. The only concern was our local company, APS Electric Company. It took them a while to install the meter, but they were backed up. Sunrun's customer service team had been great, too. If we had any issues, they fixed it right away. Our meter, when they first installed it, wasn't working and generating power. I called them up and they had someone out the next day, so that was good. We had it turned on in February. So far, I'm happy with it and I already recommended them today to a client of mine.

I looked into solar energy services to possibly offset my electric bill, save energy and go green. I enrolled with Sunrun after hearing about them through a family member and the process was easy. I worked with their salesperson named Carl and there was no problem anytime I call customer service. Any issues I had, they handled right away. I had a good experience and I'm satisfied.

I set up everything with Sunrun and the whole process of enrolling was easy. It took HOA over two months to approve and the reps from Sunrun were helpful in getting all that taken care of. We're starting our summer heat in Las Vegas so we'll have an interesting summer. All in all, our experience has been great and it's covered our entire bill. We've recommended Sunrun to four different people.

A gentleman was passing by our neighborhood and walked us through the importance of having solar panels. Sunrun's representatives have been awesome and although the installation was tough, it was good overall. There was a replacement but it was on time. Now, I have been with Sunrun for three months and even if I have to do it all over again, I will. I love Sunrun. They’re the best and I will always recommend that to anybody. In fact, I've shared about Sunrun to my friends and all of them said the same thing. It's wonderful and they love it.

I've been living in Arizona for several years, and the weather made me look into solar energy services. My sister recommended Sunrun and enrolling with them seemed very easy. I did a lot of things online and I followed the prompts in getting set up. I have one issue with their billing though and it's a little frustrating. I set myself up for automatic withdraw and the first month, they didn’t, and then I noticed that the second month, so I paid up for the first month and the second month. And then, they didn't again. And now it's like they've got me on an every other month billing cycle, and they still haven't taken out any money from my account even though I had re-inputted my routing number and my checking account number. So, now I'm gonna owe them again for another two months.

Sunrun's employees are great guys and I like them. The reps were excellent and very professional. The gentleman I dealt with was always there too. They told me that if I got any questions, I could call them and when I needed an answer, he got right back to me. The installation was seamless too. I got Sunrun set up about a month ago and I have received my new bill. It was great. I also referred Sunrun to a couple other people. My neighbor was dealing with another company that was so inconsistent. He never saw them and they never got back to him. I mentioned to him about the experience that I had and he changed over to Sunrun.

I chose to go solar to cut down on bills that I couldn't afford, although I've got to save to pay so it's coming out even in a way. Enrolling with Sunrun was easy. When the guy came out and talked to us, he was nice and we signed up that same day, understanding everything. Since the installation I've been satisfied with the decision to go solar, although it's a little hard having to save money every month in order to make the payments. My sister is saying I’m not saving anything and that I’m not going to see any results but I learned all this on my own just by looking at my bill and reading different things.

I was curious about solar energy services, then I heard about Sunrun through a friend. Enrolling with Sunrun was a good experience and I thought the solar energy system was a wise investment. The whole experience I had with Sunrun was great from start, including dealing with the salesman, the whole week process, and the installation. But since the installation, the one thing I noticed was that my battery has been breaking off and there have been some issues with it. I called in the first issue when I saw that the red light, which signals that there's a fault or something wrong with my battery, was on. So, one of the technicians came by and fixed my battery. But then, the red light has been lighting up again, so I’m gonna call Sunrun again today. Nevertheless, my experience with Sunrun overall was wonderful. Every time, I've looked around for a friend or someone to recommend Sunrun to.

The Sunrun representatives I dealt with were all class acts. Everybody was fine from start to finish. I've been with Sunrun for a couple of months now. I just got my first local energy bill and it's dropped dramatically. The experience has been very good.

The initial guy that I talked to from Sunrun was very good. The only problem I’ve had is I’m not sure I’ve ever been able to get on the thing to look at my account and see how much power I'm generating. I’m not sure I even know what the password is. The guy who tried to get me on it was the initial guy and that day, the site was down. I never got back into it ‘cause he disappeared once he’s done his job. The only way I can tell how well the system is working is the size of the electric bill that I’m getting from my Arizona Power so it was fine anyway. And other than that, my experience with Sunrun has been perfect. I even got a call from somebody more senior or has a different job and is based in Denver. The house is in Arizona but I live part year in Colorado and they thought I was an Arizona native so there was a lot of focus within the company on getting it right.

I’ve had the Sunrun system for four years now. It was already installed on the house when I bought it. Transferring over the enrollment was pretty easy which we did through the escrow process. The only frustration that I have, though, is that the people who purchased it from Sunrun ended up agreeing to a higher price per kilowatt. If I were to do it today, I'd just buy the system outright. I also sent a message to customer service once because the system wasn't producing enough electricity. I finally got a reply back about a month later and it was a standard answer that did not really answer my question. Other than that, it works fine and seems to do what it's supposed to do.

I did some stupid survey online then I got a call from Sunrun about solar. I lived in Mexico for five years, so I wanted to do a system on the house and their system seemed good. My system has been up and running since May 13th and I'm up about 1,500-kilowatt hours. It's putting out a lot of power. In the beginning it was a little easy because they scheduled an installation then the local company here never got it. So, the installation was delayed several weeks. Sunrun's people, especially Jessie and Alexis, had been great.

I looked into a solar energy system a few years back, but I didn't like the solar panels at the time and I just waited a little bit. Then I looked into it again one night when I was visiting Costco. Enrolling with Sunrun's program was really good. The customer service was great and the reps were very responsive. I really liked the rep that I dealt with. She called me all the time, followed up, and she was really good. The only challenge we had was trying to get the system in before the year-end's tax services. We were able to do that, but it was a bit challenging during that time because we started in early December and I wasn't sure that the government would keep the tax credit for next year.

I love Sunrun. I’ve been with Sunrun for about four years and they're installing more for me. I'm having a great experience. Everybody’s been wonderful, kind and professional. The people are all accessible to you at any time and I recommend them a million percent. They do a great job. They clean up and don’t leave a mess. They’re all on point. It's a great company.

Signed a lease agreement 8 1/2 years ago. Been paying online bill pay through Chase Bank. Three payments at the end of 2017 (last quarter) they claim were not received. Funds left my account, and numerous letters, and proof of payment had been sent. I was told I was in default, and needed to pay once again, which I did with a credit card. Bottom line, I double paid $520.00. Since I'm not sure if it's a Chase bank fault, or a Sunrun fault, I have asked both companies for a written statement. Sunrun has to this date not provided me a written statement.

My neighbor down the street added solar panels and then I saw it at Costco. After I spoke to the guy at Costco I went down to my neighbor and he told me that it was Sunrun through Costco. I went with Sunrun and the process from start to finish was so simple and straightforward. Everybody was professional, really nice and helpful. Everybody showed up on time when they were supposed to. I’m very happy with my decision to go solar. I had to pay some money but it was still cheap working out because I had a lot of sunshine last month.

A fellow was coming around and knocking on doors passing out information about Sunrun. Then they checked everything out on the house before they installed the panels. They put the installation in for February and then they came out when they needed to and installed the panels. It was all done in a day. I’d recommend Sunrun.

We already had solar on our previous house. Then we had a house fire and therefore, we had to build from the ground up. When we did that, we had planned already to put solar panels on the roof. We didn't want the batteries to store overnight because that's a huge amount of expense, so we went with the Sunrun route. Enrollment was fairly quick, easy and very pleasant. Because we had a new roof, we didn't have any features for the weight or for the install, so everything went really smooth. We got the system in November and that was before the snow came. One time, there was a power outage here on the street and we had to reset everything so I had to call and had them walk me through how to just turn everything off then turn it back on so we could get the system back up and running. They were very patient.