OptumRx Reviews

Prescription Solutions is unbelievably slow in filling or refilling prescriptions and inaccurate in its charges. Its customer service representatives are polite and well-meaning but know nothing more than what I can see on my computer screen. More often than not, there is a delay or problem in obtaining a medication. I have complained, with specifics, to Medicare in hopes that this vendor will be changed. I see no improvement with Optum, at least not so far.

Ever since Prescription Solutions was taken over by Optum Rx, I've been unable to access my list of prescriptions in order to refill them. By phone, if I reach an actual person, that person is not able to deal with my problem. I've decided to have my doctors send all my prescriptions to my local pharmacy. I hope Optum Rx goes out of business. I'm really angry!

Web down - Why has such a large company, one especially important to its customers, not fix its website since Saturday, Sept. 15, 2012 to Wednesday, Sept. 19, 2012? Any answer for this?

Prior to 2012, I experienced little to no negative experience with Prescription Solutions. Now, for all of 2012, every contact with them has been an absolute nightmare of misinformation from inexperienced and uninformed customer service representatives with the inability to listen and comprehend questions or concerns. While they keep assuring me the name-change to OptumRx did not affect any part of their customer service operations, something certainly changed. If you call three times with the same easy, direct inquiry, you will most likely be given three different answers. And the excuses have become overwhelming - from the number of different "systems and screens" customer service must use to locate information, to blaming other departments which you, as a customer, cannot contact.

I tried for 3 nights to get 2 questions answered (how much was a pill and if I could fax it in or if a doctor has to). The first time a man talked to me and he couldn't answer either question and kept asking me to hold so he could get a supervisor. I gave up called the doctor’s office. I asked for a script hoping it would be right. I called the second night and spoke to a girl who was nice, but any question I had she would put me on hold to get a supervisor. She couldn't get one or just didn't know the answer. She told me the pharmacy would call me and tell me the cost and what pill would be generic. There was no call from anyone. When I spoke to her, she said the pill I wanted was not covered under my plan and was $461.00. I said it is not in my budget. She mentioned a pill that was, but the pharmacy would call to let me know.

I have tried for a year now to have my available prescriptions put on screen. This way I can go online and set up deliveries. I have spoken to the pharmacist, customer service, the computer people, all several times. I call to get prescriptions filled where we have mailed in prescriptions. Some have multiple medicines on them. I called - they say to call in when I need them filled. Well, I call to ask them to take them off hold or at least that is what I am told to do.

Three months in a row (June, July and August 2012) Prescription Solutions has made an error or not been able to deliver my husband's anti-rejection medicine in a timely fashion. When you call in, you are on hold for tremendous amounts of time (30-45 minutes). The phone staff are rude, condescending and have no caring attitude. My husband had to have a liver transplant because a doctor damaged his liver during a gallbladder surgery. He is very faithful to take his medication on time, but Prescription Solutions isn't responsible enough to get it to us on time.

I am pissed off that my company chose this crap. I am highly dissatisfied with the "service" offered by this so called prescription provider. I have experienced nothing but highly inappropriate hassles when dealing with this company. All I'm attempting to obtain is Depo-Provera, a three-month/quarterly injection whose purpose is to provide birth control. Based on the horrible customer service provided by this company, I can only conclude that my employer wishes for me to become pregnant. Obtaining refills of this prescription is extremely difficult, yet for the first 6-7 months of coverage, the company insisted on calling me every month to remind me that it was time to refill my (quarterly aka every 3 months) prescription, with the callers all so very intent on delivering an unwanted and likely dangerous refill.

I just spent over an hour trying to access my new prescription. I never was able to get any pricing information before I ordered the new prescription. When I finally got someone in customer service (which was difficult to get to), they couldn't tell me what the costs were. They said I needed to call back between 7:00AM and 8:00PM. I also spent an hour trying to change the credit card of my new card number. There is no way I could find on the site to change the card number. The whole site is a disaster compared to Prescriptions Solutions. I am very unhappy with the new owner and their way of doing business.

I expected problems setting up my husband's prescriptions because I've used a mail-in pharmacy for years, but these people are ridiculous! He uses insulin which has to be kept refrigerated, so I called to ask how they handle and ship it. Their rep said they'd call before shipping to see that we'd be here to receive it and they'd ship overnight. So, after setting up all of his other prescriptions, I called the endocrinologist and sent them the script for the insulin. That's when everything went wrong.

We were told by AARP MedicareRx that we would save money by ordering prescription online at Prescription Solutions. The prescription for 40 grams of a prescription product was $47.00 at the local pharmacy. Prescription Solutions charged $111.00 for just 30 grams of exactly the same product. We called to complain, even spoke with a supervisor - very unresponsive. Unless Prescription Solutions adjusts the charge, we will never use them again. Be careful using Prescription Solutions.

The first 4 prescriptions were mailed to them when I turned 65. The meds were sent to another person. No one contacted me. When I called them, I had to prove who I was. I was told the meds would be overnighted to me. Well trust me, they take 10 days plus that they'll tell you it will take no matter what! After all the problems and phone calls, I was told by one of their employees that I needed to have my prescriptions transferred to my local pharmacy! Customer service is non-existent. I sure wish I had read all of this before doing business, but so grateful to know it isn't just me! Thanks AARP and United Health Care. Time for a change UHC!

My daughter called to refill a prescription and to inform them about the new address and the representative only wanted to talk with me. When I informed them that they can get the new phone number and the address from my daughter, the rep refused it and quoted HIPAA laws and I told them it's okay to speak with my daughter and they have my permission. The rep won't talk to her and when I was taking the phone number from my daughter, they said that they can hear on the phone that my daughter is telling them the phone number and it's not allowed. I'm 79 years old and I'm sorry that I didn't remember my daughter's number but they won't help me. My daughter and I were so frustrated that we told them to cancel our account. I would rather pay more money than deal with these rude and incompetent people.

I have spent hours on the phone with this company regarding my husband's prescriptions. They would tell me that the order was "being processed" and would be at our home 5 to 7 days. They never came. On each phone call they would say, "Oh, there was a problem with the order," but they never contacted us! So, we lost valuable time waiting and thinking the order was on its way when several times we would find out that it was never "processed" in the first place. I talked with several "supervisors" that said they would take care of it, which did not happen.

Prescription Solutions by OptumRX - For convenience and savings, I wanted to use the mail order service through AARP MedicareRX's mail order pharmacy, OptumRX. He takes 5 medications with 3 doctors; I had 2 written prescriptions from one doctor which I sent in with their form asking they not be shipped (I did this for 2 reasons: first, being I knew it was too soon to refill; and second, I wanted to get the other 3 prescriptions from the other 2 doctors set up); the other 3, I dropped off the form at the doctors' offices (with the box checked do not ship). This is when the nightmare begins!

My husband is always asking me "Where are my prescriptions?" I am so tired of making the same phone call every time this occurs! The medicine is always late getting to us and they are lifesaving meds! Every time I call, they tell me "It's being processed." From now on, I am going to call for our refills as soon as we get the medicine from our mailbox! That should give them plenty of time (3 months) to process our order. It makes me mad to think that the people running this company treat our orders as if we are ordering a household item or a pair of shoes! This is a lifesaving medicine and it should be treated as such.

Totally unacceptable customer service - I have experienced numerous problems with Prescription Solutions. They have ranged from overpayment on my charge card, prescriptions being lost in the delivery process, extremely long turn-around times to fill prescriptions, most critical with new prescriptions where it is important to begin taking ASAP. They have rude customer service representatives. There are phone messages left by reps/pharmacists who do not speak English and the messages cannot be deciphered, causing untold phone calls to Prescription Solutions trying to track down what the "problem" may be that triggered the call.

While trying to re-order several prescriptions, I was told that the girl on the phone could not send me the prescriptions because I had a balance of $120. While I understand I owe this money, I think it is unprofessional and unfeeling that I am without several prescriptions. The solution according to Melissa is this: "Why don’t you just call your doctor and get samples?" That is no way to try to find a solution to my problem. I don't enjoy being told the obvious. As a member of the Transport Workers Union, of which I am one of the 33,000 members, I think that I was dealt with in a very unprofessional manner. I also told her that I would send the check in two days, but it meant nothing. Any help in this matter would be greatly appreciated. Thank you.

It's been over a month and I still don't have my blood pressure medicine. They have been shipped incorrectly twice now and I'm still waiting. I called and talked to a pharmacist last night, who promised to send out a ten day supply. I got an automated call today that says the pills will be here in ten days. I called this morning and I could not find out whether the order is actually coming today or in 10 days. This is very frustrating and disappointing. I can understand why your satisfaction rating is so low.

When I signed my husband up, we discussed his inhaler. They said the inhaler they carried was the same. I did not have enough time to get it, so I filled it at his old pharmacy and put the prescription on hold. Last week I ordered the prescription and got it today. It was not the same. There was not a digital reading as to how many puffs remained. When I called them, they said they would not take them back. They said there were no notations that I had ever talked to anyone. Then they said they sent what the doctor ordered. They will not take them back, even though they are not what they said they were. What a rip-off company!

Rx by Mail Order - I have been using Rx Solutions for a little over a year now and can agree with only one testimony listed in your complaints and reviews and that is the lady who would recommend Rx Solutions to others. Please let me take a moment and enlighten you of my perspective and experience with pharmacies in my life.

This is an update on my post of July 2. I no longer have a duplicate script at Solutions. Now, I have no script at all for the drug that I was needing. They charged me my one-month copay and sent me 31 pills and enclosed a letter saying they canceled my scripts because they had removed the drug from their formulary. Since this was my first and only fill of the drug from Solutions pharmacy, I feel my doctor and I have wasted a lot of time for (truly) absolutely nothing.

I am a Lipitor user and have used Prescriptions Solutions for five years and my cost has been $50 for 90 pills. Since Lipitor has lost their patent, my last order cost $100 for the same amount, which I understand due to the company wanting people to purchase the generic brand. My complaint is now when I went on Prescription Solutions website, they are charging $449.95 for the same 90-day supply. What has changed and why? Lipitor is working deals with the insurance companies to make the cost equal to the generic brands. The generic brand with Prescription Solutions is still high, plus I have to meet a $100 per year deductible. I can and will change to the generic brand and get a 90-day supply at Wal-Mart for $10 using no insurance. It seems shameful since Prescription Solutions has been purchased by United Health that the company has changed to a point that it is cheaper to use no insurance to obtain my medication.

I worked for RxSol as a specialty pharm rep. I left (voluntarily) because I couldn't handle the egregious violations that happened every day of my employment. When I read the complaints on this website, I teared up. I reverted back to my time answering those calls, trying to fix those gross injustices, and being told to shut up, get rid of it, and take the next call, because that's what looks good to the uppers. It's truly terrible.

My doctor faxed in my script transfer, which was input into Solutions’ computer as an order showing a balance due from me of $1,483.00. We all know this figure cannot be correct. Of course I had not ordered, as I had checked the hold for later box on their form. When they received the transfer notice from the original pharmacy, the script was entered again into their system. There are now two script numbers for one drug. I tried to place an order and the customer service rep was totally confused with what had gone on. It took 20 minutes on the phone, ending in I need to wait 3 more days before I can order. I went into their computer system again and it still has two scripts showing, with two different numbers. The rep did not remove the first incorrect entry. This has been a very unproductive morning.

I am a new Prescription Solutions customer since March 2012. I have had only 1 prescription transferred to Prescription Solutions/OptumRx. I have had the prescription refilled twice with no problems. The problems began recently when I noticed that Prescription Solutions sent numerous "duplicate" prescription drug claims for this one prescription to my insurance company (United Healthcare). I say "duplicate" for lack of a better term, as these "duplicates" each has different RX #'s assigned to them.

Everything that could go wrong has occurred since the first phone call. I was told to have my prescriptions faxed by my doctor and put on hold which the doctor did. As soon as the company got my prescriptions, they were filled and sent out. They charged my bank account $140 without my authorization and left me with 2 cents to last for 8 days. It then took me two weeks to get my money back and I am sitting with a box of drugs I don't need. While I am trying to get my money back, I am incurring charges to my bank account since the absence of money. It then took two months to get back that money and after three months, I still haven't received everything that I lost.

Refills were ordered via phone and credit info, shipping address and costs were confirmed and approved on June 10, 2012 on their website. As of June 22, 2012, shipping info and method of payment were unavailable. When I called, they said it was because I had not approved it. This is an outright lie and no attempt was made by them to call or email me that there was a problem. This a.m., I was told it was now approved and would be overnighted. Now, the amount of the order is totally different and it was shipped ground and is not scheduled to arrive until June 28. It's disgusting, irresponsible, incompetent and negligent.

I have had experience with other mail order Rx companies and they have all been terrific. The management of Prescription Solutions is entirely out of touch with its customer base, primarily in the area of its website efficacy and its ability to provide needed responses to drug pricing. The most often received response to an inquiry regarding drug pricing is "pricing not currently available" or words to that effect. I have been the president of and sold four of five different companies in the past twenty-five years. My cornerstone was always, "There are no employee problems; rather all problems belong to management." Mr. President, you have serious process related IT problems and you need to correct them. Don't shoot the messenger. I am sorry to have to write this!

When Lipitor went off patent at the end of November 2011, there was some kind of deal that the generic version would be manufactured by one captive company of Pfizer for 6 months - Watson. Prescription Solutions charged the same price for the generic as it did for the brand Lipitor - a tier 2 drug at $122 in my Medicare Advantage plan by AARP United Healthcare. The 6 months are over as of the end of May 2012, and Prescription Solutions is still charging $122 for the co-pay for the generic. I went to Costco and obtained a generic Lipitor for $58. That is a $64 difference in my favor, and it doesn't count toward the Medicare doughnut hole. This is nothing more than a scam on consumers and on the government that is shelling out more on Lipitor than it should be. I called Medicare at the government site; they promised to have an ombudsman call me back and I never received a call. We all get fleeced and nobody out there wants to listen.

I was notified by United Health Care by letter that I had to switch my prescriptions to Prescription Solutions. The letter stated that this had to be done by 5/4/2012. I received the letter on 5/7/2012. The first of many screw-ups on their part! I immediately called Prescription Solutions to start the transfer process so that I would not incur any delays in my life-saving medications. I am a long term HIV/AIDS patient and have no options left to the effective medications available to me. I cannot miss a single dose or I will become resistant to them very quickly. At this point in time, my doctor tells me I have no further options available.

I am so surprised to read so many disgruntled, angry and unhappy reviews from customers of a company that I have been so completely satisfied with. For 3 years, my husband and I have used Prescription Solutions and would gladly recommend this service. There have been times when I waited too long to reorder and was able to receive my prescription literally the next day. As a heart patient and diabetic, I am on daily medications which I must take timely. Some medications I need I have ordered from my local pharmacy but most of my daily meds are on mail order.

On 4/22/2012, my husband’s doctor prescribed Tysabri for his MS which is in full relapse. He has been on various MS meds and they determined that they are no longer working. Tysabri is the only hope we have that his MS may go back into remission. In the past three months he has lost his eyesight and is no longer walking. Prior to this he is an avid golfer and very active with minimal symptoms of MS.

This organization has cost my staff valuable time and my patient to be left without their medication for 12 days. All this trouble for a medication that was previously approved and now denied due to a minor paperwork error. Numerous phone calls from my office and two faxed letters to their appeals department have resulted in my patient still being without her medication. Also, I have asked for their medical director's name and information and finally, after speaking with 5 customer service representatives, we still have no medical director name or information and cannot speak with the appeals department that is handling the claim.

Physician sent in my usual order for 4 meds. Three bottles arrived along with letters stating that 3 of them were not fillable! One letter was packaged with the bottles. Two additional letters (1 each for each med) arrived under separate cover. When I called the PS, no one could explain how/why it happened. Further, no one could explain why no one called me if there were questions.

You shipped the medicines without my approval. I don't remember how many years I have been doing business with your firm, but I would always order the medicines I wanted shipped. Never did you take it on your own to ship without my approval. Today, I received the above order for Nadolol which I did not order, and my wife no longer uses this medicine per the instructions of her cardiologist.

Prescription Solutions sent my medications to the wrong address. I called the company and spoke to Julie who said she would fix everything, and send my medications overnight. Three days later, still no medications. I called again and this time I was told they had sent my medications out two weeks ago. Again, I told them it was to the wrong address, and again I was told, "We will overnight it to you." This is the worst company I have ever dealt with. People there are incompetent. I was on hold forever, not to mention cut off while I was on hold and had to call them back. So far I still do not have my medications. This company should not be in the business they're in.

On 12/30/11, I paid $14 for some pain meds. On 5/4/12, I had the Rx filled again for the same brand (generic) with the same number of pills and same directions and was charged $86. I called to find out if there was an error and was told the tier was changed for 2012. They could not give a reason other than it went from a tier 1 to tier 2 drug. This is generic drug, not a brand name, so how can they justify changing the tier other than to raise the price? This is fraud and they should be prosecuted for raising the price to 6 times what I paid last year.

My insurer, United Healthcare, requires me to order my specialty drug, Mycophenolate, from their Optum company, named Prescription Solutions. I have ordered through them a lot and every time it's a disaster. I dread it when I have to call them. They are totally incompetent. Your are put on hold a long time and switched from person to person, dept. to dept., no one is looking at the same database on you. I am completely fed up with them and trying to get a prescription refilled that I have to have. United Healthcare will not let me use anyone else. UHC is really hurting themselves by hanging on to this company. When open enrollment rolls around again, I will probably dump United Healthcare because of Prescription Solutions. United Healthcare has given me no choice. If I can't get my meds through UHC, why have their insurance? If you are having bad service from Prescription Solutions, please write a review. Maybe someone with clout will listen to us.

Over the past year, the service has degraded from good to worse than awful. People who answer the phone are polite but have no authority to do anything. You have to beg to speak to a supervisor. If they allow it, the supervisors are all rude and uncaring and do nothing. They ship to the wrong address and refuse to refund my money. They have told me many, many times that this is all my fault. I am double charged frequently and they do nothing. I found a nice lady at United Health. She tries to help but they don't appear to listen to her either.

I have been dealing with Prescription Solutions for over 1 year now and every single time I send a prescription in, I steel myself for a battle. They have held my prescriptions up because they said it was "too soon" and give me a date that they would send it out. A week after the date they say they will send it, I call them and when I find someone who knows what I am talking about, the say, "Oh, did you want that sent to you now?" I feel like reaching through the phone cord and shaking someone to see if their brain is actually in there.

Each time we place an order, we seem to have issues arise from Prescription Solutions. We currently have a credit that, we have been told, has been credited to our account, yet when we call the credit card company, we are told they do not have the credit (amount $325.47). A charge was issued for $233.57 to the same credit card on 4/15/2012 and is there; however, the credit which was requested at the same time is not there! During this same order process, we requested that a credit card on file be removed. This was not done. We gave them a new credit card number, which they show in the file; however, the order was charged to the old credit card number. We are told they deactivated the prior card but did not remove it! Now I am told by a floor supervisor that I will need to fax the credit statement to their accounting department and reference the credit balance and date it was to be done!

Prescription Solutions, a pharmacy division of Optum, a subsidiary of United Health Care, delayed my sister's cancer treatment for an aggressive triple A negative grade 3 tumor. They had the authorization, but had a glitch in the system without the ability to override the situation for almost 10 business days. They have no provider service managers available to troubleshoot or assist the member when there is an issue. In fact, they should be cited for delay in care and should be helping people when they need to access their benefits, not delaying the use of their paid benefits. This is what is wrong with the health care system, this is the beginning of the Obama Care debacle.

I tried to order three refill prescriptions online and could not get the order to finish. I ended up calling the refills in. My credit card is on file with the company. Due to previous experiences, I do not allow them to send refills on their time frame. I always order what I want when I want it. I was getting ready to go on vacation and wrongfully assumed I would get them before I left. One of the prescriptions is a much needed one and the other two were not a matter of life or death. So I went without them, fully expecting them to be waiting when I got home. Wrong again. I got online and my order was "in process". Nowhere on their website do they tell you what "in process" means or what you should do about it.

I have called for help and twice waited on hold for over one hour. Today, I called and decided to try the callback service where you are supposed to hold your queue and call you back so you don't have to wait on hold. After 3 1/2 hours, no callback. I couldn't wait any longer for the callback and had to leave home for another errand. If you have any other choice for prescription services besides Prescription Solutions, use them.

They lost my order plus no help by phone or e-mail for 6 days. They claim my order was shipped on April 10th and I received them on April 12th. Today is the 20th of April and they lie, lie without checking. My order is still at USPO in Mission, Kansas. No help or answer to my phone calls and e-mail. Two days ago, I was told they were going to call my drugstore and get me some pills. As of today, I have not received anything and my drugstore has not heard from them. Do not deal with them, you will have a heart attack.

I used to receive excellent and prompt service from Prescription Solutions. Within the last 3 months, that service has gotten so bad that I called United Healthcare to complain. Several times, my doctor has faxed prescription to them but they are never received. Either a second fax or some phone calls, finally I got the pills I needed. Meanwhile, the doctor has had to call my local pharmacy for a small supply to get me through. Sometime around the middle of March, I sent in 3 hard copy prescriptions and one renewal on PS' reorder form. After numerous calls, they stated firmly that they had never received them. They faxed a request to the doctor, who approved and returned it the same day.

I take numerous medications, and I take two forms of one kind. In December, I received a tier exception for the more expensive form. It got lost. It wasn't found until I made a stink with the insurance company throughout January. It got straightened out for my first fill after the tier exception in January 2012, after many phone calls.

Prescription Solutions is one of the worst home delivery pharmacies. They call you to refill a prescription, but when you answer the phone, they will send you to an operator who does not know who you are and believes you are the one who called them. They will also just call you for no reason like today, I called and spent 20 minutes on the phone as I was bounced around from the operator, then to someone at the specialty pharmacy, then to someone at the oncology specialty pharmacy and again back a different specialty pharmacy person.

In my opinion, this company is a fraud. I was not told the truth of what my co-pay was going to be for a two-year program of a drug called Forteo. This company refused to give me a street location, so I could return the medication. They have lied to me and been rude, and I will never do business with them or Forteo again. Beware!

I have to deal with this particular prescription mail order service because of my insurance. Please read all previous complaint, I agree wholeheartedly. Currently, I just called to find my prescriptions were never sent and are being processed. This has been after numerous phone calls over the last two weeks and promises that they would be in the mail the next day. They now tell me it can take up to 2 weeks to process! Every time, a promise that they will be sent out the next day. Phone reps seem to have their hands tied and I am subject to the lousy services behind the scenes. They promise a supervisor will call you back. Never! The worst company ever. Off to Walgreens tomorrow morning.

I have been continually billed for an $8 prescription, for which Prescription Solutions has cashed the check. I have tried (without success) to discuss this matter with Customer Service. I have tried talking to a Prescription Solutions, without success. Prescription Solutions have refused to give me the name, address, contact number of a more responsible person in Head Office. I have tried to resolve this issue by filling out a similar format to this. No response as yet from Prescription Solutions. Please for me a contact person ASAP. Thank you.

The last few times I've called these clowns, they've messed up my script. The script is there, but they literally can't read or can't figure out that 2012 comes after 2011. It's incompetence at the highest imaginable levels. Then when you explain the script they have is 9 months old and there's been 3 changes called in since, they argue and fight with you. Without a call btw, I don't believe they updated one of my scripts on their own. I had to facilitate every one and they still got them wrong! It's almost comical, but when lives are at stake, the humor is quickly lost. When I see all the patients here that have blown the whistle, I'm not surprised but I'm also sad over the way these inhumane, untrained jerks treat senior citizens. How many people have they harmed or ripped off by sending the wrong dose? The wrong prescription?

In December 2011, when I first ordered a refill of one of the two heart transplant reject meds, I was transferred several times before any action was taken. Every month since, there has been confusion for any number of different reasons. My doctor has sent two or three authorizations for each of the two meds. I kept being transferred from one pharmacy to another. Promises are made but rarely kept. Each time I request for a refill, I have to make at least three phone calls before my refill gets shipped.

Poor patient advocacy: I've had multiple conversations with a variety of customer service agents, which is one problem of its own. Maybe, customers should be directed to the same agent at all times! There's different info from each. There's also no good answer about why the cost of medication is same as regular pharmacy price. Then I was directed to the improper department at United Healthcare which also had no answers. If this is sold as a help, it is falling short of that promise in all areas. It is quite frustrating to run in circles to get no where!

I placed a call on 3-21-12 to have a prescription filled and was told the prescription had expired. I requested an updated prescription from the associate and was told it would be faxed and updated. This process would take 24 to 48 hours. I requested a confirmation call to validate the prescription. After no word or contact, I placed a second call on 3-26-12 to check status and was told nothing had arrived and a second fax would be sent and I could check back in a couple of days. Understand that I am running out of the medication. On 3-29-12, again I called to check the status of the request and was told it did not come in, and the order had been cancelled. With this news, I went to the doctor's office to see what the problem was.

I have not taken my medication for approximately 3 weeks as I got mixed messages. The first call said delay in processing. The next message was to call, which I did. The problem was my medications had changed tiers and your company was concerned about payment. Please keep in mind that a credit card is on file. I had already discussed with a representative the price change and was also informed several months ago regarding the tier change. Do you think that this is acceptable? When I asked to be switched to a supervisor to discuss this problem, apparently it was not important as I waited on hold for more than 5 minutes. I called back to speak to the manager and told that this was not possible. What an operation. If it was possible, I would go back to my local drugstore where I was treated as a valuable customer. Order number ** was to be aired. Perhaps I will get the medicine today.

My doctor sent them a request for one month prescription of my Janumet and Amlodipine tablet. They sent the medication to me and when I looked at the receipt, I found out that they are charging me three times the price of what I'm paying at CVS Pharmacy. So I called their company and told them the problem. I told them that at CVS, it only cost me $30 for a month supply of Janumet. Amlodipine cost me $4 for a month supply. I was told by their employee that I'm talking to on the phone, that this is the way they do it on internet prescription order.

Name Change: A Way to Avoid Past Complaints - About six months ago, my parents were told by their insurance company that they had to start filling their prescriptions at Prescription Solutions. Since then, getting their prescriptions has been a nightmare. First of all, no one seems to be able to answer any questions. Every time my parents call they are on hold for hours, only to be told that someone will have to call them back later with an answer. They never call back.

My husband takes pancreatic enzymes because he had surgery for pancreatic cancer. He has to have them. He sent in a prescription in February for a refill that his cancer doctor wrote. This is March 23 and he still does not have them. They were out and no one knows when and if they will get some. They do not what is going on. They tell you one thing and do another. Something has to be done about this kind of business. They should not be in business. There are at least 100 complaints online about them. If I had a business and I did things to my customers, they would put me out of business. That is what needs to happen to Prescriptions Solutions. Keep your complaints coming in.

I called Prescription Solutions to renew prescriptions they have on file. I was told that their computer system was down and they took the prescription numbers and said that they would be entered manually. It has been over two weeks and no prescriptions at my door. I called today and found it took them two weeks to enter my renewals into their system. It has been three weeks since I called them with my renewals and my drugs are scheduled to be shipped for another week. Add another week for delivery and it will be around six weeks to get my drugs.

This company is nothing but a joke for seniors on Medicare. My mother has United Healthcare coverage and Presciption Solutions is the suggested (cheapest) pharmacy to use. She is also a heart patient. This is not the first time, but it seems to be happening too frequently. The doctor’s office called in her prescriptions when she needed renewals. She had two weeks worth of meds and we were assured by a representative that by the doctor calling in the scripts they would be processed and immediately sent. That was well over 2 weeks and now my mother is without meds!

On Monday, March 19 2012, I called Prescription Solutions to order my daughter's Singulair Chewables 5 mg tablets. I was told by the rep (didn't get her name) that she was out of refills. I requested for them to call my daughter's pediatrician to request a new prescription with additional refills. She verified the fax number, not the telephone number, to the pediatrician and told me a fax request will be submitted.

It's a minor inconvenience that their website is very slow and that their voice recognition software functions poorly. The more significant problem is that they are often unable to obtain a common medication and when they go to new supplier, they don't bother to inform the customer (me) that I won't get the medication until I have already run out of something that I very much need and will be without for ten days. Meanwhile, even though they don't have and can't send the prescription, they bill my insurance company and as a result, I'm unable to get a 10-day stopgap prescription from a local pharmacy.

On any occasion when I have called, they have been very unhelpful. Continuously transferring the call and no one ever can answer your questions, including supervisors! Any time I have called or my local pharmacy has called, we are all frustrated after an hour of transferring and being placed on hold and nothing resolved. Nothing is being resolved, no one is having the answer and not one tone of one person is being helpful. Bad customer service!

I received unsolicited information request with list of my meds in the mail with a place for my credit card info. It says they would fill my order as soon as I gave them my phone number and credit card info. They even have an account number for me. I am not a customer of theirs nor have I ever been. How did they get my name and address and the list of my prescriptions? Some older folks like me (I'm 67) might think this is from their regular mail medications supplier who has changed their name. This looks like one more way to scam senior citizens into buying from them and after reading the complaints on this site, seniors beware!

I went to my local pharmacy and they could not find the copay for a new prescription. I came home and called Prescription Solutions and asked what the problem was. They said they preferred that prescriptions be filled by them forcing me to get three months even if I may not need that much. This also forces me to wait days to get something I really need to start ASAP.

Every time I try to get a prescription filled there is a problem. If I send my Enbrel to be filled with another prescription and the Enbrel is not due, they hold both prescriptions. This has happened twice. Every time I call, I'm always on hold or being transferred to one phone call. It takes an hour just about each time. It took five or six phone calls to get Enbrel with syringe, not sure click. Currently, I am trying to get my Enbrel 25mg, 2x a week, 3 month supply, and 24 shots total and there is always a new prescription sent or the doctor puts 25mg (whatever that is) and they say the doctor has not called back.

This is not the first time I have had a complaint with Prescription Solutions. This is one of many. However, this was probably the worst. I called the beginning of February to get my insulin for my pump. I waited 10 days; no insulin. I called back and said they had a problem with my insurance. I am not a new member. This was not the first time for ordering insulin; this was a refill. No one ever called back.

Poorest service - Currently on hold for over an hour. Can anyone believe this? Not me. Good thing my phone does not charge by the minute, I would be broke. What is the matter with this story?

I received a bill from Prescription Solutions dated 2/6/2012 for $37.09 for an Rx I ordered on 12/27/2011. The invoice amount of $37.09 was charged to my credit card on 12/31/2011. I called customer service on 2/16 and was told they would submit a dispute to the billing department, which "actually does not have a phone number” and that I would be advised of the disposition in 24-48 hours. I heard nothing. On 2/20/2012 I emailed customer service with the same complaint and I received a reply that the order amount was not charged to my credit card. I replied that it was in fact charged and gave them the transaction number. I received no reply. On 2/28 I again called customer service with the same complaint and was told that they showed the amount had been charged to my credit card as I stated and that there was also an open invoice for the same amount.

I called January 24 to renew my subscriptions and I asked for 2-day shipping. They charged me $6 for shipping and only sent 1 of the 6 drugs I needed. I called and they said they would send them. On January 31, after many calls and different stories each time I called, Lynn at corporate office said I would get my complete order and I would not be charged for 2-day service. I got my order on February 1. In the mean time, I had to buy pills from CVS at full cost to hold me over until I could get my shipment. Today, February 24 I got a bill for $6 and once again I called the "customer service" line and got the run around. When I asked to speak to a supervisor, I got on terminal hold for ten minutes and I hung up. I also get a generic drug for Requip. The pill I get from PS is different than what I got at CVS and does not work as well as CVS' generic pill for Requip. I am very unhappy with service and question the quality!

Last month Prescription Solutions called to say they were out of my wife's Cinnestin and we could go to our local pharmacy that month for a refill at normal copay amount ($25.00). When I went to the pharmacy I had to pay $86.00. After calling PS quite a bit of arguing, then demanding to talk to a supervisor, I was issued a credit for the difference. This month I called in and was told the medication was due in 3 days and they would call if there was a problem. After four days and no one called, so I called and was told medication was not going to be in. When I asked if we could go to our local pharmacy for meds at standard copay, I was denied. The customer service (joke) told me it was the manufacturer’s fault that the medication was not in, not theirs.

I mailed about 13 prescription with a notation not to fill them until directed. They ignored my note and started shipping them and billing our checking account. I called immediately and was told that they had made a mistake. They also volunteered to pay my overdraft charges of $103.50. They sent a Call Tag so I could return the medications and receive a credit of $220 for them. It has now been 10 days since I returned the medications and 3 weeks since I first reported the problem and still not one credit or refund has be made by PS.

The order I placed on 1/31/1012 hadn't reached me by 2/13, so I called and spoke to a pharmacist, asked her to overnight me enough Gabapentin to get me through until my order arrived. I take 2 per day, so ten caps would be sufficient. Okay, she didn't overnight it. On 2/15, I received my original order, everything was okay, 540 pills for a total of $120.78. Two days later, I received the small order that was supposed to be sent overnight and was supposed to be only for 5 days worth of Gabapentin, but instead, they sent 5 days worth of all the drugs on my original order and charged me $120.78 for those 30 pills.

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I have been trying, without success, to find someone at Prescription Solutions to speak with me, so I can retrieve the information regarding my prescription costs for 2011, for over two weeks. I have made phone calls to reps who are unable to assist me. I sent faxes to the company explaining my needs, and timeline I needed met. Instead of having anyone respond to me last night, I received a survey in the mail asking me how satisfied I was with their service. I called the number on the letter, and was only able to reach the survey team, who also don't know how to contact anyone who can help. I feel I am just a number to these people, and the only timely correspondence I can expect from them, are bills.

Using mail service is very simple once you know how. Mail Service is not like your local pharmacy that handles only 300 rx per day. They do over a million prescriptions a day.

I was forced to switch over to this stupid pharmacy from my insurance company. I'm currently being treated for hepatitis C and can't go 8 hours without medication. It's been 4 days, and they still have not gotten their ** together. They were given all the necessary information from Walgreens 4 days ago. I've been getting my medication from Walgreens for the past 8 weeks. Why did my insurance company approve the medication with Walgreens for 8 weeks and now all of a sudden they pull me?

My grandmother was released from the hospital on Pradaxa after a light stroke. We did not have prior approval. Therefore, we paid the prescription out of pocket. We complied with all requirements to receive a refund to no avail. We have spent many hours to get this resolved. It is one excuse after another. "Jacqueline" from Prescription Solutions advised we would receive a refund. She had all paperwork by her own admission. This was on 9/22/2011, still no refund. Can anyone help?

Apparently, it appears that your company has forgotten that when a patient needs medication that it is for an illness where time is of the essence. In the many years of being gratefully satisfied with your service, I cannot say the same is true today. To start with, it's bad enough to have to converse with a machine and I understand the necessity of that to deal with a growing company, but when it repeats back a zip code wrongly—something’s wrong and needs fixing. I have been trained in elocution so I know it is not I. More importantly, I need a renewal of my meds by next Friday (one week) and now it has become a given that it will take ten days to receive them! When asking "why" the excuse given is the slow traffic. Is someone driving them to me? I cannot get a new prescription today to take to a pharmacy as my doctor's office is closed. Please remember you're in the health business.

Doctor faxed a prescription for Lialda on January 30. Prescription Solutions issues an order number and for a week told me (automated and in person) that the order was "being processed." Then when I pressured them to give me a delivery date they told me that it was not on their formulary and they would not fill the order. The doctor on February 6 faxes a prescription for an alternative med which is on their formulary. They said they never received the fax. The doctor refaxed. They said they never received the fax.

I called in a prescription on 2-6-2012 and talk to a person about an override, because I ran out. I expected to pick it up after work, not so. What a joke, I got no pills. The pharmacy called and they said no override. The lady I talk to said no problem. What a joke! So I called the next day and they said they had no records of us calling. So we went through the same process again. They said done deal. What a joke!

Last week I sent 2 new prescriptions and ordered refills of 3 others from Prescription Solutions. On Friday they called and said one of the new ones, Atacand, required pre-certification and I had to call my doctor and have them call them, which I did. On Saturday I received a call that the prescription was certified and all were being sent out that day. On Monday I received the 3 refills and one of the new prescriptions. The Atacand which is for very high blood pressure was not included. A phone call to Prescription Solutions revealed they had failed to send it and I was assured it was being overnighted to me and I would have it today, Tuesday. I do not. Another call to Prescription Solutions revealed it was not overnighted and I would not have it until probably February 9, and they can't guarantee. They refused to do anything further and would not overnight me a few pills to tide me over. This has been a rash of errors on their error and they will do nothing to make it right. I don't want them as my carrier anymore. But since it's a Medicare Part D plan, I can't change until the end of this year. Where is the consumer protection?

I had to have the doctor fax the refill. Prescription Solutions said once they receive it, it can take up to 48 hours to get in the system. Once it was in, they held the order because their system was changing and the credit card number needed to be validated. No one called me to query me about that. I called several days later and was told this. Then the fun begins. The order was to be expedited overnight shipping free of charge. Well, overnight meant an extra 4 days and even now we do not have the meds. I called to complain, nothing done really. Well, what could be done at that point? UPS has it out for Monday. Yeah sure and the sky is made of vanilla ice cream! What is the alternative when one is so upset and tired of their ineptitude?

They received an electronic mail renewal one month in advance from my doctor for synthroid. Expected ship date January 23. Not shipped as they first claim they are lacking cost info from United Healthcare. After 5 days on phone with United Healthcare and Prescription Solutions they now have cost info of $24.75. Still not shipped as now they are making up a story of possible drug interaction. Same medications for 15 years. They lie, make up stories and make patients sicker. I think United Healthcare owns them or someone must be related. ARPP is also to blame as they tolerate this lack of service from United Healthcare.

I have been three days without my blood pressure medicine because they can take up to 72 hours to approve it and give prior authorization. That's unconscionable!

P.S. was a disaster for just one prescription. They sent me around every supervisor that never had a common answer. One told me to go to my local pharmacy and get it there, "you don't need a script for your anti-psychotic meds”. The staff was rude and consistent "meds are in the mail" it got so bad I thought I would need hospitalization. They just do not care. I should have gone back to my local pharmacy. At least they know who I am.

They have rude customer service reps. They will not transfer your call to a supervisor. We are having difficulty assisting our patients, in obtaining their prior authorizations and medications. They are unprofessional. As a health care professional, I would not recommend this company or service to patients. If insurance companies wish for their customers to receive the best pharmacy service, they would not contract with this company.

My Mom requires a drug called dicyclomine for IBS. She has taken this drug for 2 years, and this year apparently needs a prior authorization. She has that authorization letter from Prescription Solutions, but they refused to file the script. I spoke with one rep who promised the drug fill immediately and overnight shipment.

I have been with Prescription Solutions for 6 years. They always gave me excellent service. About mid-year 2011, things started to fall apart. They are so bad that I will never use their "services" again and would advise everyone to do the same. I have been charged for orders that I never placed. It took months to get this resolved. I was given the fax number of their accounting department to solve the issue and was promised a return phone call withing 48 hours. Many months have gone by and I am still waiting for the calls.

I ordered my medication through Prescription Solutions. They shipped it through USPS. It shows it was delivered, but no one signed for it. I never got it, so my wife called Prescription Solutions, and said that I was running out of my medications, so they needed to replace it. They would not do it until 10 days had transpired. I was running out of medication, so I had to get replacement medication that was very expensive. I have tried to contact them about replacements. They will not take care of it, nor will they refund the $366.00 they charged on my credit card. No one will help me with this company. This is a very badly run company, and the employees are very rude, and will not help you. I think Medicare should investigate Prescription Solutions, for unfair business practices.

I sent Prescription Solutions 12 new prescriptions on 12-28-11. I received 9 of these prescriptions on 1-16-12. The three prescriptions that I am having trouble getting are two heart rejection medications and a prescription for Combivent, which is a puffer I use because I have severe COPD. The heart medications have been approved but the pharmacy has them on hold because of some law about generic drugs and sending them out of state. I always got my drugs from out of state. They are holding up my Combivent prescription because they say I am taking too much. I use 2 puffs 10 times a day. When you can't breath, I don't think 2 puffs 10 times a day is too much.

After four weeks of trying to get my meds filled, I am still trying. My doctor sent faxes. They claimed they never received them. I waited hours and hours on the phone trying to resolve the situation. Still, it is not resolved. Some representatives tried but failed. Others were just plain rude. I have spoken to the HR at work that I am extremely dissatisfied with Prescription Solutions. I long for the good old days of the local pharmacist, who would greet me by name and tell me my prescription would be ready in an hour. If your company is thinking about signing with them, be forewarned.

Absolutely, positively deplorable service! It is impossible to contact anyone there by phone. I tried for over an hour and was constantly transferred from one to another rep. Never got any help at all. All I wanted to know is whether I owed them any money on my account. I still have no clear idea.

Due to unmanageable diarrhea from an ongoing illness, my doctor faxed a prescription (with verification) on Jan. 4. Between that time and the time Prescription Solutions acknowledged the receipt (January 16), I lost 15 pounds and required hospital care. 48-72 hours turnaround they say is required. It would have stopped the problem and the weight loss.

I use to work for Prescription Solutions and I do not mean to offend anyone, but a lot of you members should actually take the time and learn about what you are getting yourselves into before you sign up for it. When you call to refill a medication in the beginning of the year, we clearly state that it will take 10-14 days to receive your order because of the large call volume! Some members think that as soon as we receive a new prescription, we automatically ship it out to you. No! It does not work that way. There is a processing time (24-48 hours). Yes, our pharmacist still have to look over the Rx just like any other pharmacy. Most of the advocates I worked with were very patient and willing to help you but it's so hard when as soon as we take you're call, you're already screaming at us! Please, just be patient with them. They are there to help!

I ordered drugs on 1/7/2012. Today is 1/16/2012 and it's still not here and have not been shipped. They kept using the wrong exp. date on credit card. I have used same card continuously.

I called in to find out how much three prescriptions would be since I was in the gap. The guy gave me the amount. I said, "No, I am in the gap. I will wait until after the first of the year." He did it anyway and charged my account for $156 on my master card. I had a fit. They sent me a bag to send it back. I sent it back 11 days ago in the bag they sent me. When I called, they said they would go ahead and credit my account. The didn't. Now, they say it could take up to 4 weeks. This company does not train their people who answer the phone and do a right job. From now on, I will get names when I talk to them. Watch them closely. They will rip you off.

I forgot my pills at home during my recent business trip. I called Prescription Solutions on Sunday night to see if they can overnight 1 shipment to me. They assured it would go out tomorrow for overnight and if they should run into any problems, they would contact me. They keep a vacation order on hand for this type of situation. On Tuesday when I returned to my hotel, there was no package! I called immediately, at which time I was hung up on when I didn’t feel the customer service agent understood the issue and I asked to speak to a manager.

I sent in a new prescription on a medication that I was already using to Prescription Solutions and they said the price went from $23 for a 90-day supply to $92 for a 90-day supply. When I inquired about this I was first told it was a mistake and that the price should have been $23. The next day they left a message on my answering machine and when I called them they said that $92 was the correct price. I asked why the price went up so much and I was given different excuses. I was finally told, "Do you want the medication or not?" in a nasty tone, so I asked to talk to a supervisor.

I have had similar bad experiences as the others posting here. One of the best things you can do is complain to your employer and your HR department, if you have one. Your employer is paying a hefty fee for pharmacy services and you deserve good service. If you are on Medicare, write to the Medicare office. In addition, when you call the pharmacy customer service line please opt in to take the survey when asked at the beginning of the call by the automated system. Give a rating that truly reflects your experience. If you have a complaint, call them out on it and give them a bad survey result. If you have a good result, give them positive feedback. You can also write to the corporate office in California. Eventually someone has to listen.

I mailed in refills with a note written on the prescriptions not to fill. They filled the prescriptions and charged me $626.42. They admitted they made a mistake. They said I had to mail the meds back but I did not have them. It was 2 weeks before Christmas and the account they used was my ATM--all the cash I had. I have called 14 times, spoke to 14 different people, 4 supervisors, etc. I did mail them back UPS and have the tracking number. I have had no cash for almost 3 weeks. They have the package but say they have to do some "research". They said it could take up to 4 weeks to get a refund. I get a different response from each of the 14 people that I have spoken about this. I need my money back.

They sent me materiel I did not order. I used the form to update their records. I did not check off any of the boxes that matched what I normally order. I called them. The first lady said I could not return them, that I had to pay the bill. A second lady said I could return it. She sent me plastics bags with labels. I returned the merchandise via USPS in the labelled bags they supplied. Quite some time later, I got a bill in the mail. I called again, telling the customer service person that I had returned the merchandise. After quite some time on the phone, she said there was no record that she could see that confirmed the receipt of the return. Frankly, this was quite some time ago and I no longer remember what else was said but the point was that she said there was no problem and that I should disregard the bill. I did so.

I am appalled my medicine still has not made it too me. People, are you serious I am having the hardest trouble getting it refilled at another pharmacy? I can't report it stolen due to no evidence. Common. All I want is my thyroid medicine. I don't take theses medicine's because I want to I take them to be able to breath and live a happy life like the rest of the world. My son really deserves to have a happy holiday without mom feeling ill. In god’s hands! Rude customer service and no results for me. Help.

An amount of $140.00 was deducted by my bank for prescriptions which I did not order, or authorize any bank deductions. My doctor send them the new prescriptions for 2012, knowing that the 2011 were expiring. They took it upon themselves to ship (I refused shipment). I never authorized them to use any credit or debit card deductions. I called them and could not get anywhere with them; they could not even tell me what was shipped. I usually order only 3 prescriptions for a total of $30.00; where did the other $110.00 come from? I asked for a supervisor, and waited until I could not longer wait. I went to my bank and they said because it was a debit card, they could not stop payment, however they can file complaint with their fraud dept which I am doing. I also went to Dr.'s office and they are investigating.

I have been taking the same medication for some time now. I have been getting a 90-day supply from Prescription Solutions of this maintenance medication for a few years now. In October, I got a letter in the mail telling me that the prescription was out of stock and they couldn’t fill the prescription at that time and to try back in a month. In the meantime, I would have to get a different prescription and have it filled at the local pharmacy (which costs more and can only be filled on a monthly basis). This is a medication that I take every day. And I only had 2 weeks left when I mailed the prescription and my co-pay in to them.

I was being told three times that the doctor’s office had to fax forms to them while never being informed of this until I called them. The first two forms were faxed to them and I still had to call them to find out about the third form. They never informed the doctor’s office or me. I have been trying to get the prescriptions filled since November 8th.

This company requires me to get my "specialty meds" monthly, saying this will provide better customer service and more attention to my individual needs. Hog wash; there is no personal attention. The entire process is designed to save them money and provide as little personal contact as possible. My latest experience involved getting a new prescription that was explained by the customer rep, that "the doctor did not send one, even though they had tried several times to contact him". In reality, the prescription on file from their first request was for 5 refills and I had only used one. The first customer service rep berated the doctor. The rep spoke as though I was crazy to think that Prescription Solutions would dare contact me when they got no response from the doctor so I could look into the matter myself. Even by their own words, they assumed me "We will contact your doctor for a new prescription.”

Kristie of Oxford, if your insurance got a denied claim from Rx-sol it's because your insurance billed the wrong pharmacy! If you no longer use Rx-sol then they no longer have your info or who you are currently with. So you should be contacting the insurance that billed Rx-sol and advise them you are no longer there. It's not defending, it's educating because 9 out of 10 people don't know the difference between the mail order pharmacy and their insurance, like yourself for example. If I was rude, then I'd say you were stupid for not knowing about your plan and what it does and doesn't offer or do. But I'm not, because there are a lot of people that are uneducated about the plan they chose, either they didn't or won't read their handbook or they took the recruiter's word instead of researching for themselves. P.S Kristie, if you knew that your insurance is responsible for sending a claim to a pharmacy you haven't used in 4 years, then you shouldn't be angry!

Here we go again. I got a letter from an insurance company stating that they denied a claim from Prescription Solutions. Well no wonder, I haven't had that insurance plan in 4 years! I tried to trace the source of the information from Prescription Solutions, I spent 2 hrs 45 mins on the phone with no resolution. I never provided them with this policy information to bill in the first place! I am so sick of rude people that are not helpful. It seems every time I call I get "oh, this is the wrong department, you need to call this number."

I have been a member for some time now. Upon my recent move, I have taken the necessary measures to ensure my medicine was relocated to the proper address. My medications recently have been being sent to my old address. When I speak to some customer service representatives and management, instead of meeting my needs, they have been rude and incoherent. I have been without some medications since November the 8th of this month. I have called every other day to talk to someone about my concerns. When I ask for a home office number, they rudely reply they do not have one. Please retrain your staff and have a number where people can talk to someone other than this office or 800 number.

The site is down most of the time. They take several days to process an order, even when it is just a refill. The customer service department needs to have all of their reps retrained. Every time you call, you get a different answer. I have only about a month left with this plan, and as of January 1st, I have dropped United Healthcare, and went with another company. United Healthcare needs to find another mail order prescription company.

Prescription faxed by doctor. Was told it took 48 hours to get into their system before I could order. I left on vacation and tried to order when I returned 8 days later. Website signs me in, but says they cannot access my account! Called and of course was placed on hold until I could not take it anymore.

Hello, I am a current an employee of prescription solutions. And I would like to politely clear up some things. Some things said are true but it's a very small percentage that is true. Here goes: prescription solutions is a pbm which means we only provide the medications. Copays, covered meds, benefits, prior authorized decisions, coverage. Premiums, extra help plans is all determined by your insurance not prescription solutions. Faxes may take up 48hrs to arrive to us mainly because of the large volume we received. Also be adv your MD is not perfect and we aren't either! They may have faxed your rx but it is not uncommon for them to send the fax to your previous rx provider or to the wrong dept. Also for 90ds you plan allows 3 weeks to order before you are completely out so don't wait til you have 3 days then get upset when your out before the next shipment arrives. Ship and bill I think is fair. You cant get to you local pharmacy and say I got a 200$ bill so I'll pay you later. You local will say we can't give you anything w/o payments so why get mad at us? Spend bal, doughnut hole. Gap,..all of that is given by you insurance before you accept the plan!

Today, I ordered refills on 2 Tier, 1 generic medications on the PS website. The copays of $7 and $4 appeared and I proceeded to order the medicines. The total page registered $7 for one medicine and $448.50 for the other instead of $4. Having dealt with this company before and seeing them become increasingly unscrupulous and predatory I contracted with dread. I called PS and spoke to a representative who told me that there was nothing that could be done and that the charges are submitted to the credit card company immediately. When I protested, she told me I could speak with a supervisor but that I'd only be told the same thing, so I held, held, and held, and finally was hung up after 20 minutes.

I cannot get my prescriptions filled! I have been trying for 1 month to get my 3 maintenance medications filled and it has been nothing but problems. They have stated that they have not received the prescriptions from my doctor. It took 3 times sending one prescription and they refill amount is still wrong. They have not sent the medications because billing had my credit card number wrong. And 11/17/11, it was supposed to be all fine and I paid extra for overnight, and I sit here on 11/19/11 being told it still hasn't been processed yet.

They are the worst mail order prescription company to deal with. It took 1 year to get our address changed. Medicines and bills (we should not have been billed, it should have gone right on our credit card) were sent to my son's house. We have been doubled billed numerous times and they can't answer the question of what medicines we were billed for. They have us so confused that we are paying for things we didn't order. You get a different representative every time you call and therefore no one can follow up. If we could change companies, we would but they are the only mail order company that United Health has. Don't use them even if you have no choice.

I am required by my insurance, United Healthcare, to use Prescription Solutions for a specialty injection medication for an ongoing medical condition I have. Each month, it takes me approximately a week to get my prescription for them, and it comes late. Therefore, I get behind on the injections, and it takes me almost a month to get my condition under control before I have to deal with this again. Like many others, I experience the same problem of them saying that my doctor isn't faxing them my prescription information. The nurse actually read the confirmation to me over the phone.

I would like to know how they count the pills. I now check every single container no matter if it is sealed or not, because I have gotten 88 short. That’s what they decided to send me when I complained. The funny thing was that I was only around 40 short and even told them that. And it was a pretty strong pain pill, 11 extra and now another 2 short. A physician has told me who to complain to for the pharmacy mistakes. I think I will but then I came across this site and thought I would also leave my comments here. Please make sure everyone counts each container of medication!

We followed the instructions on when the time frame to order and when to speak to a representative. She stated that there is a need to contact the doctor for refill. I waited for the prescriptions to be delivered as told over phone. When the order did not come in the allotted time, I called and spoke to representative. She stated that it was not ordered. By this time, I had been out of pills for 1 day. To make this long story short, in the process of 2 weeks that I had spoken to several representatives, each giving me different excuse that they will be delivered on the next 2 days!

I'm on board for a class action lawsuit. I have ordered some medication before my doctor told me to change to another. I called Prescription Solutions to cancel but I was told that it was already mailed out the day before. They refused to let me refuse delivery or return it even if the tamper proof package was still unopened. When pushed, they admitted that it was a business decision and not one set by any outside Federal or State agency.

This company refused to listen to my need to have them not require a signature to have my medicines delivered, or at least should accept a signature that I leave on the card. It is now two weeks and I am out of medicines and I am still waiting for some life-threatening meds.

I have never written a complaint online before, but this company is absolutely the worst. In two years of dealing with them, they have lost several of my orders and they have taken close to a month to deliver new medications. My doctor recently provided an authorization for a specialty drug and ordered that it be shipped to me overnight. A week later, they said, the order still is not showing up in their system because the pharmacist hasn't gotten to it yet. The website is terrible and experiencing technical difficulties about 50% of the time. I am absolutely not exaggerating. The people I've talked to on the phone are mostly very nice and seem like they are trying to help, but the problem is way deeper than the phone support.

Very dissatisfied. The website is a disaster and very hard to navigate through. I could not get through by website and how much slower could it be? 15 minutes to reach a representative by phone and guess what? They were out of one of my meds for 2 weeks! The service stinks and as soon as I can, I will find another carrier. I am very unhappy.

In a way, I was pleased to read that I'm not the only one with problems. I have been waiting now for 3 weeks for a prescription. I was told it was held up because I didn't pay my bill, although Prescription Solutions has my credit card. They claim to have found my card now, but I still have no meds. Once before when they were late, I ordered a small number of the meds from my local pharmacy and ended up paying $7.00 a day extra for them. My insurance wouldn't cover the meds because I already had an order pending with PS. This place is truly a headache.

Beginning with month of May or June, I received a bill for $50.00. Not sure why, as I have never been able to receive my meds without paying first. I called prescription solutions and spoke to agent who also couldn't give me answer and said they would research it and provide me a written response. Of course up to now, Oct. 2011, I never received response. My husband's doctor added a diuretic to his current blood pressure med to take for 30 days and would decide if he needed to continue it or not after a doctor visit. After a doctor visit, blood pressure med was continued and prescription was faxed to prescription solution by the nurse. Prescription solution agent claimed they didn't receive it regardless of doctor having confirmation. Wow! I called 2 days later and they confirmed having the prescription. The agent then said she would put a rush on the order for extra $12.50 and should receive it overnight.

I can't stand dealing with these people! They were never consistent with their answers, i.e., "It will take 2 business days to verify your insurance," then "It will take 48 business hours to verify your insurance," then "It will take 6 business days to verify your insurance, not counting the day you called." I asked them how they verify insurance, and they told me over the phone, so common sense leads me to believe that it would be instant! Duh! So currently I've been out of medication for two days and who knows how much longer it will be.... So anyone else want to jump in for class action lawsuit?!

I have had difficulties getting medication when I send them a written prescription. I am presently sending them messages and I get canned answers from the staff person who sends back a response. Something is seriously wrong with their procedures and possibly their financial position. I am seriously looking for another company for my prescription orders.

They are nasty, ignorant, and stupid people. Why don't they just take a gun and shoot you in the front? It would be quicker than them messing with your medications. This is AARP run and all this Obama run organization. Stay away from AARP and from Secure Horizons and from Prescription Solutions unless you have a death wish. In spite of giving them the new mailing address not once but 3 times, these idiots still mailed it to the wrong address. It's not rocket science. With the number of people looking for jobs in this country, why do they not fire these and hire new people? They should all be fired for not doing their job.

The online mail-order service has been out of service for at least the past week. I have logged on four or five times a day for the past week, and I have been unable to place an order for my prescription drugs. The message given is "Your order was not placed, because we are having trouble with our system."

As another individual indicated, there is not enough space to put all the history. Between four calls and three emails, I still have no medication. It has now been close to a month and I have ran out of my one important medication last week. My high blood pressure medication is almost gone and two others will run out next week. All these because one of my medications is not covered by the insurance, which I told them I knew in my original cover letter. One customer service representative never came back on the line because she could not find a supervisor to ask about why the hold was on the entire order (never called me back). Another gave an incorrect pricing, so they again put a hold on the entire order during my vacation rather than just the one item. The last refused to speak with me on my work phone (cell phone was dead) because it was recorded, though this was almost at the end of the call. I said, just send the other meds and not the one, but she indicated that would require continuing to speak with me and she could not because we were being recorded. Now, I will have to wait until tonight to call and overnight delivery will not be possible. Truly, the service has continued to only getting worse and worse over the last few years.

I have been having problems with Prescription Solutions for years now and it does not change.

On the 26th of September, I called in for a refill of my pain medication Tramadol (50 mg), the lowest dose. On October 4, 2011, I started calling and was told that the system was down. I also called in a refill of all of my husband’s prescriptions about the same day, or the next day or two. On October 5, 2011, I finally got to talk to a person. She told me that the pharmacist had put a hold on my prescription request. I take it four times a day for three ruptured vertebras, plus I had two feet operated in August. I was down to two pills. She informed me that a pharmacist can put a hold on what he wants. I asked her when our pills would get here. She said seven to ten business days (not including weekends).

My employer started using prescription solutions as our medication insurer (UMR) and it has been a nightmare for me! This company is horrible! I'm on a medication that is not on their formulary, meaning you need to get pre-approved by them before they will pay for it. I've been on this medication for years and never had to go through this with Blue Cross.

On 9/7, I gave my credit card information to a customer service representative. I went to the doctor and the doctor faxed the prescription in. I called Prescription Solutions to verify if they had the Rx and the credit card number on file. I was assured everything was fine. Fast forward to 9/16, I spoke to 4 reps, 2 of them told me they could not find my credit card info, but the 3rd one said she found what they needed and my Rx would be shipped. Within minutes, another phone call from a rep saying they couldn't find my credit card info.

Terrible. This company should be shut down. I renewed a prescription on line and was called by another patient who could see all my confidential information. So, I switched to phone orders. Half the time the call gets dropped. If you are fortunate enough to get through, you must call multiple times to actually get them with in a month. Stay away from this company!

There is not enough room on this page to express my displeasure with Prescription Solution. I had been warned by friends as to how bad Prescription Solution is, and you have confirmed what I was told. Seven to ten days shipping, it took three weeks instead. My doctor is pissed because he wanted to start a running test to make sure the drug was working and helping solve my problem. I finally received my prescription, and my credit card bill showed up three days later. I had been charged twice. I called and talked with a person, or at least I think it was. No results. Never again will I use Prescription Solution. I'll buy from my local pharmacy regardless of the price.

Prescription Solutions sends medication that is bad and that has a horrible smell. Then, when it is returned, they lie and say that they sent it back to the company, and later it has been destroyed. They refuse to resend the medication. They do not reimburse the insurance company back for the medication they kept.

I had a conversation about why I haven't received my order. On my third phone call, I talked with Paulette. She was rude and mocked me at one point. I have never had to deal with such rude incompetent people in my life. When I ask her what her name was, she indicated she had already told me her name. I have been on a merry go round, for 3 weeks. I was told that I would receive it in 7-10 days. You have filled my last prescription.

I just read some of the complaints on the website. In a way, it is comforting to know that Prescription Solutions did not target me with their bad service, undertrained reps and really bad online service. On the other hand, it is disconcerting that so many people have received such bad service. Their health and possibly their lives could have been affected.

If I could rate below one star I would have. This is definitely the most incompetent and deceptive mail order prescription company that I have ever dealt with, which is probably why they have changed their name from Optimum Rx.

Prescription Solutions, the only solution this company wants is how to take your money. My wife cannot take most generic drugs. No matter what you are told, they are not always the same as brand drug. Some people cannot tolerate or get results from generics. Recently, she had to get our doctor to submit a request for a brand drug. She had just tried the generic drug with no effect. She received a letter from Prescription Solutions (PS) stating that the approval process was being reviewed. If the drug was approved, she would get a letter from PS, and she would have to contact them to verify that she wanted the drug shipped.

Prescription Solutions seemed helpful at first. They registered me as a first time customer, contacted my physician and received my prescriptions with little problems. The difficulty began 5 days later, when I called to fill the prescriptions.

mother passed away on Christmas the next day a envelop from prescription solutions show up. we call them to return it. she wont give ra number. said to write a letter and ask for it. we write a letter no answer. we write another letter still no answer.they were over priced, they prey on old people , they ripoff the elderly.

We moved and changed address with post office and insurance company. I ordered online prescriptions in early June but they were shipped to the old address and it was never forwarded by the post office. I made repeated calls to Prescription Solutions to report non-receipt and each time I was advised that a pharmacist would call me back but it never occurred.

This company is consistently inept. Every time I call, I am given different information or incomplete information. They do not listen to the questions that I ask and provide answers.

I receive a DAILY phone call for the last month telling me my prescription needs to be refilled. These calls come before 9 a.m. I reported this number to your help desk, but to no avail. The calls keep coming. I called the police to see how I can avoid this harassment. They told me to come in to fill out paperwork.

I tried to register online three times and it said that I was registered. I tried to sign in each time and a message comes back which said that there is no such id. It's really a crappy website.

This group should be closed down. They are incompetent, and do not seem to care that they could be affecting people's health. They messed up my medicines twice. They held onto one medication that I had run out of (for almost two weeks) because they had a question for a different medication. It was only after I called to find out where my pills are (after expecting the medicine five days before), they shipped them. As a result, I was without that medication for twelve days.

Order a prescription by mail. When I checked on line the order showed closed/on file. I called to find out why. I was told the order was not covered by insurance so the order was closed. I have a pre-authorization on file for the medication. She said she would call me back and let me know the status. Next day I called again since nobody called. I was told the order is canceled, no indication why. She said suggested I go see my doctor and get another prescription. She assured me someone would call within 24 hours. No call. After 2 weeks of having mailed off the order there is still no resolution.

This company is beyond awful; and their employees are incompetent and lack basic knowledge of medications -- a little scary for a pharmacy! We submitted a prescription for my husband's heart medication, which he must take due to a heart transplant. It is an anti-rejection medication and he cannot miss doses. He was switching to the generic version because the brand name is very expensive. They didn't process the order, and never called. We followed up repeatedly, since he needs the medication or will die. They kept claiming there was no generic. There were five different employees, all swearing there was no generic (note - any semi-literate person could have looked it up in about 10 seconds that there was, in fact, a generic version). I was shocked that these pharma reps had no idea.

Twice, since ordering from Prescription Solutions, my order never came. I tried to order it online, the second time but it didn't work, so I called. The agent reluctantly ordered it manually, after urging me to go online the next day and try again. I said, since I have you on the line, why not just order it for me? So, he did. It took about 20 minutes, and even though it was a reorder, he said they had no record of me. Today, I called again because it never came and there was no record of my order! This is unacceptable! I have a serious speech problem due to my illness and it is very difficult for me to deal on the phone. To do so and then find out it never even worked is so frustrating! I am way stressed!

On May 5, 2011, I see my new cancer specialist. After I consulted with her about generic and brand name drugs, we decide to switch to generic Anastrozole. I mailed a new order form with a new prescription of Anastrozole prescribed by this doctor. I have not specified brand name on this new order form. It is very clear I want to order generic Anastrozole but PrescriptionSolutions mailed me an unauthorized brand name Arimidex on May 26 by their mistake. I called them as soon as I got the package but they refused to fix their mistake. Now, I called them for more than 7 times and spoke with more than ten representatives and supervisors, but all of them refused to correct all mistake immediately but one. Only one representative said on May 30th she would call us back by 6:00PM of May 31st to solve the problem but she has not. All they did were updating medication to correct Anastrozole based on this doctor's prescription for future order and did not do anything to fix the mistake they have done call the unauthorized Arimidex back, sent authorized Anastrozole and refund all the charges.

As a former employee of RxSolutions, I can understand the frustrations that customer may experience with our company. Some members fail to forget that RxSolutions mail pharmacy is for savings and not convenience. We are only a pharmacy, not an insurance company. We are the ones that tell you what your copays are that your insurance company set for you, that you signed up with. We also have to tell the bad news of when you hit the coverage gap or if a medicine on your insurance isn’t covered. What I mean by that is RxSolutions has to take 7-10 days to process a new order and 3-5 days for a renewal. We even take the time to let you know when you have 1 refill left on your Rx so you can have your doctors send in a new Rx. And we also contact your doctor’s office for you also to get new Rxs. You also aren't paying for shipping, in which we are eating the cost of it.

Three weeks and 32 customer service calls later, it is possible that my two medications are on the way.

This company has made me non-compliant with my HIV meds and they do this on a monthly basis. They do not care whether I live or die and they certainly could careless if I get my medications on a timely manner. I have to use them per UnitedHealthcare. I used to get my meds through Medco and I never had a problem. Why is it that no one gives a **? I am becoming resistant to my HIV meds.

Prescription Solutions (PS) received my 12-year old son's prescription for a 90-day supply of Concerta on March 9th (agent's admission). Nearing the middle of March, I hadn't received anything in the mail. My husband Randy called PS to find out the status and was told that PS needed a diagnosis code from the doctor. Randy called the doctor's office on or about March 18th and asked doctor to call PS to give code. I called the doctor's office on March 22. To confirm, the doctor called PS. Nurse Kathleen said that when she called PS, she was told that everything was okay, nothing was needed.

I call Prescription Solutions and ask the following question. Will PS fill a C2 name-brand prescription, 90 day supply, but substitute the generic instead of the name-brand?

I mailed a script to their Kansas City address on 1/31. It did not show up until 2/5. I was told that it would be at least 10 days until it was filled and that I should contact my doctor for a 30-day supply through a local pharmacy. I had asked that it be shipped to a Florida address, not the PA address. They know nothing about that nor do they know that I was willing to pay for expedited shipping. This is the second time that processing was delayed. The last time was last November when it took two days to show up. I would recommend that anyone thinking of using this AARP related company for mail order scripts to look elsewhere. Their service is terrible.

The company has been horrific. They will not send my mom her heart medication, and they said she needed special authorization. We got it. It's been six weeks battling to get the drugs sent, and still no drugs. I called two weeks ago, waited one hour to talk to a supervisor, but never got one. My mom is living on samples from her cardiologist. It's down to no pills this coming Sunday. On Thursday, she called them again desperately. They said they will send them overnight. On Friday, the wrong medicines arrived. She called them again on Friday, and they said they will send them overnight. They lied. I found out when I called on Saturday that they sent via regular mail.

To date, I have spent over five hours on the phone with approximately 10 customer service agents and have not had the issue resolved. Prescription Solutions is out of stock of a medication and will not find it at another pharmacy. I found the medication myself and then was told that the pharmacy has to register with them first. Bottom line is Prescription Solutions makes the customer do all the foot work and does not provide the customer with the necessary information so that one can get their prescription.

Tried several times to phone in a renewal order. Always busy. Tried to register online. Nightmare. Talked to someone (phone number given online). He finally said I was registered. You sent me a temporary password. Does not work. Now what do I do?

We became members of United Healthcare in January 2009 and therefore have been ordering prescriptions from Prescription Solutions since then. They put our prescriptions on hold and if we do not see it on the computer, we would never know they were on hold.

I have been trying to get a statement from PS for 2 months for prescriptions that I paid for since 1/1/10 to present date. Their website states that I can view up to 36 months of prescriptions. I can only view the last 6 months of this year. I need this statement so that I can turn in my out-of-pocket expenses to my company for reimbursement. Their website informs me that they have no prescriptions prior to July 2010 which is totally wrong. This same situation is happening to my husband.

Now that I have gone through the dog and pony show that these people call customer service (for the last two days, I completely understand the frustration expressed in the Internet complaints that I have read! The representatives do not know the answers to the asked questions, give false answers, and will do nothing to help or resolve the problem. I was only able to resolve the problem by calling my insurer, whose representative took time and effort to go to prescription solutions, and supposedly get the problem fixed. Now I have to wait and see if it is indeed taken care of. I have had good experience with Prescription Solutions until I needed assistance from customer service.

All customer service was rude. Were unable to tell me when my prescriptions would be mailed. Kept telling me I would get the 7-10 days after they sent them but could not tell me when they would send them. I was out of my heart meds and just wanted to know when I could expect them. The pharmacist even hung up on me. Horrible customer service in a customer service prescription mail order business. They should be investigated for patient complaints.

We jumped through all the hoops to get my husband's medicine for glaucoma. I was told they would not pay for what MD had ordered, despite papers sent by MD titled "letter of necessity". I was contacted by a so-called pharmacist, who spoke in broken English, who told me that their final determination was a substitution drug and "see if his vision worsened after taking this drug for 3 months, then MD could write another letter of necessity, and it could be reviewed again.

I have never gotten this company to authorize any medication a doctor has given me. All require cash payments from me; no insurance is provided here. I had to go back to the Emergency Room to get Rx to save my life. Now I am low in potassium, a real life threatening condition.

My Health Plan is with AARP Medicare Complete Health Plan through Secure Horizons and administered by United Health Care. Mail Order Drug Prescriptions are filled by Prescription Solutions, P.O. Box 509075, San Diego CA 92150.On 09/13/2010 Prescription Solutions filled my prescription Rx# 7183581 for a 90 days’ supply of Fluticasone Propionate nasal SPR 50MCG and on receipt of my Monthly Prescription Drug Summary for September 2010, it showed the Plan Paid $160.32 which was exorbitantly high. On 10/25/2010 I called my Health Plan customer service 1-800-950-9355 and spoke to Andy to explain that this price of $160.32 was incorrect as on the website of Prescription Solutions the Plan Paid amount for the 90 days’ supply was shown as $50.63.

To Patricia of Allentown, PA.: If a patient has Part b and uses a pump, the pharmacy must bill the insulin through Part b, Part d will not cover it (it's to ensure multiple hands aren't in the same pot). Secondly, I have read numerous complaints about the "donut" hole aka the coverage gap.

I sent refills for 6 drugs two weeks ago and I have not received them yet.

I started getting my new order for "durable medical equipment" for my diabetes test strips on August 24, 2010 for an order to be shipped on September 18, 2010. Today is Oct. 7, 2010. This has been a total fiasco! Prescription Solutions kept telling me it was my doctor's fault. I go to the Karuk Clinic in Yreka because I am a member of that tribe. I called the Karuk office time after time--each call is long distance--and various people up there assured me that they had answered each and every fax from Prescription Solutions.

If the federal government had one once of monitoring skills or real concern for the health of Americans they would have shut this company down for the three years I have been associated. They have no will to do remedial training or change policy after dozen of repeat errors. You can talk till blue in the face about identifying a critical repeated error and they never take care of it.

I have used Prescription Solutions Mail Order for approximately 5 years now and had no problem until recently. Seems they are constantly changing their drug providers, so your medicine maybe different every month. My drug company has been changed on my medication the last 2 orders I have received. In talking with the Pharmacist, the explanation is that they are trying to save the consumer's money. That is not true. My expense/cost has gone up and not down, plus I get concerned that perhaps they have sent me the wrong medication. I was also told that if I wasn't happy go to my local pharmacy.

This is the worst company I have ever dealt with. One person told me they don't cover insulin. I am on Medicare and on a pump. Yes, mt insurance does cover insulin. Another person didn't even know how a pump worked. After one year, they couldn't find the serial number for my pump because after a year they had put me in as a new customer. I have gone round and round with these people. The right hand does not know what the left is doing, you cannot order on line if you don't give them a credit card number.

Last month, I received a threatening letter from United Healthcare insisting that I use Prescription Solutions as a provider for my life sustaining medication. So I started the process. A representative took my information down, telling me someone would call me back in 2 days to confirm that they had received the information from my doctor. No one called or ever called. I called them back, 15 times in three weeks, and each time, the rep was becoming more and more rude. Finally, I had to call my doctor and he had to call them back to straighten out my medication. So today, after speaking to about 20 people over the past month, my medicine is being shipped. I spoke to this representative, whose English was very broken, to tell her that I'd like it shipped to my office.

I ordered medication last week. I never got it so I logged onto my account and it showed that I had no orders. So I called them and the woman told me that the manufacturer no longer makes that medication. I told her that’s not true and she switched me over to a pharmacist. She tried telling me that it’s only available in 300mg's.

I have been trying since March 2010 to get a billing statement, showing where I have paid over $1100. Prescription Solutions sent me a statement showing only $299.26 being paid by me and I have never paid that amount. I can't speak to a supervisor or anyone that will help. I am always given to another department that will get it done for me. It has yet to happen. They have $1100 of mine that could be used for other meds since I have RA and my meds are expensive. They do not show where my money is, but I have proof of payment to Prescription Solutions. This is a horrible experience with a pharmacy.

My husband was scheduled for by-pass surgery at a hospital 2 hours from our home. I sent a prescription to Prescription Solutions for insulin (he has been diabetic for 58 years) with a note asking them not to send the insulin until I call them. I didn't want it to arrive until we were home. A few days after his surgery, I received a call from them asking if he used an insulin pump. I said yes, and then confirmed that they received my "hold" note. She said they had but that they were very busy and wanted to have it ready to send out when I called.

My son received a letter dated June 24, 2010, stating that he had been sent a refund check, which he must have misplaced, because they said it had never been cashed. They asked if he wanted the check re-written. I am his power of attorney, because he is not capable of handling his affairs, so I responded by asking them to re-write the check, and I included a copy of the Power of Attorney document also.

I spoke with Prescription Solutions representative at 9:35 EST on 9/6/10 to get help to my order online. She didn't help me and told me to re-register and disconnected me when I said I wanted to take the survey.

As an AARP Medicare Complete member, Prescription Solutions is their provider for mail order medications. While attempting to order via their website, I found that, unless a credit card is placed on file, one cannot order medicines on line. A phone call must be made in order to place your order for medications. I have found this to be quite inconvenient.

The website will not accept my password even after being simultaneously online and on phone with a representative. The company obviously does not keep my specialty medication in stock because it routinely delivered a week after the date I am told it will arrive by UPS. The representatives are uniformly nice, attentive, and tried to be helpful. They just cannot seem to accomplish anything on a consistent pattern. During this last year, I have been given three different new phone numbers for the specialty pharmacy. The three times that I have paid extra for tracking ability, the tracking number I was given would not work.

For the six years I've had my medicare supplementary policy I have used AARP/United Health Care's online provider to fill my prescription needs. In the two years since the provider was switched to Prescription Solutions, I have rarely had a smooth reorder experience.

I called today to find out what happened to a prescription that my husband's physician ordered two weeks ago. I was told that it was shipped on the 10th of August. They would not help at all and told me that I had to go to the post office and see if it was there. I tried to explain that because I do not have a tracking number, and they are not sent certified or registered mail, I can't track this from my end. It is not my responsibility to find out what happened to something that they shipped. Unfortunately, the people that I deal with at Prescription Solutions whenever I call, have absolutely no idea what they are doing, they are reading from a "script" and simply are not capable of answering questions or dealing with problems.

They sent me a claims check for my overpayment on my prescription medications.The check wasn't negotiable due to a fraudulent lottery account. My bank Sun Trust advised me of this. I took it to Wells Fargo which is their bank and they advised me they had insufficient funds in the account that the routing number directed them to. As of 08/20/2010, I haven't been able to have my claims check cashed. It was in the least embarrassing and degrading to have my financial institution look at me as though I was trying to commit fraud.

On Aug 4 or 5, I called Prescription Solutions to check on my spouse's new scripts that I had not received medication. They said I had to wait, due to the other prescriptions. They asked if I wanted the Spiriva Cap Handihlr sent and I said oh yes. I got off the phone and my husband reminded me that he did not need the med. I immediately called back and said I was in error. Please cancel the order for the Spiriva and the young man said that the order was still open or he could not get into the account but he would cancel the order. On about August 11, I received my Visa bill and it was charged with $111.00 for the Spiriva.

I placed an order online on 8/12/10 in the AM. However, the order was not shipped until 8/17. It took them 4 days to ship the prescriptions. At ground rate, I will now need to wait another 4-6 days for delivery. And this they say is a "state of the art" delivery system?

I tried to get my personal information from them in order to place an RX order. After being put on hold a number of times, one of the worse women I have ever spoken with told me how I should have that information on file, that they had better things to do, etc. Their so-called "customer service" stinks and you can bet I'll find another supplier.

I have called for the last 2 days trying to refill my prescriptions and the automated phone line says there is trouble and tries to send me to an agent and I get cut off line. What is going on? Looks like you have very bad phone problem. I need my refills!

Joined PS in Jan 2010, thru AARP, Since then I have not been able to order online. When I call it in, I am told to wait for confirmation #. Each time I get disconnected. Have to call back and wait. I wanted to compare a price with generic. They couldn't help me. Call back later. Well, AARP time to find a new company.

Ever since the AARP Medicare RX program started using Prescription Solutions, I have been having problems with them. I mailed in a prescription for Advair. They ended up denying, because they said there was no reason to take it and they could not get hold of the prescribing doctor. They did send the prescription back to me, separately from the denial letter. And I received it the day before my supply was to run out. They clearly did not check their records, because I had been on another asthma medication, plus Advair prior to that. When I took the prescription to Walgreens, they had no difficulty filling it with immediate insurance approval. When I was getting ready to go on a 4-month trip out of the country, I used the exception clause to get enough medication to last me for the trip.

I just placed an order on the phone and it was the worst customer service experience I've had with your company. I was put on hold at least five times, when I asked if there was a problem with my account the customer service person said yes there was but gave no further explanation as to what that problem might be. She was rude, obviously talking to a co-worker, putting me on hold several times without any warning. When the call was completed I told the service representative I wanted to take the survey and the call was disconnected. I think additional training is indicated for your employee. Thank you!

I was attempting to order medications online. As I kept up with the cost of each, I knew that the total was $216.34. When I received the prompt to complete the order , the charge for my "cart" was $865.36. I tried to get customer service, and was "helped" by the absolute rudest person ever hired to give so-called customer service.

The worst customer service that I have offer had to deal with. They are never on time with prescription medicine. I have talk to numerous staff members to remedy a simple problem of "When is my medication coming." I call in for my medication and it takes one week for it to arrive. By that time, I have not taken my anti-rejection pill for 3-4 days. They are rude and ultimately continues to pass the bucket to the next person. I am totally sick of it and desperately want to change my medication carrier. I do not recommend them to anybody.

I have the Medicare D prescription plan with United Health Care through AARP. It has been fraught with problems from day 1. Their practices border on fraud, and that is what I intend to charge them with in my complaint to Medicare. There have been multiple issues with them, but this time I will not let it go by.

I order 3 medications monthly. In May, I added a manufacturer savings program to my account which would assist in the copay. In May, Prescription Solutions received an error in processing the order because of this savings program. They said all the numbers in the system were accurate and they would investigate why approval for copay assistance was being denied. In June, I placed my monthly order. Again, the copay assistance program was denied. I called the pharmaceutical company myself and they explained that their system denied the order because it was processed incorrectly by Prescription Solutions. I returned a call to Prescription Solutions. I requested to speak to a manager. Eva, customer service supervisor, refused to forward my call and argued with me until I eventually hung up. This is costing me $100 per month in copay assistance for which I qualify, but because of system errors, I do not receive it.

Their customer service is poor. My doctor sent in a prescription to be processed. I called to confirm that Prescription Solutions received it and told them due to a transplant, I needed the medication ASAP. After confirming they had the prescription, I called back to see when it would be shipped and the representative stated that she did not see the prescription. I had to contact my doctor and have them resend it 5 times. Not sure if they have it, but I had to drive over 100 miles to my transplant clinic to pick up the medication that I need to remain alive. The medication is for anti-rejection of my organ. Each encounter with this organization has left me discouraged about the type of service I may receive in the future.

I wanted to order a 90-day supply of doxycyline 100mg, as I had put my mom into an AARP MAP--the old Humana plan charged 0 co-pay for this Tier 1 antibiotic. Prescription Solutions wants $116. Lucky for me, Wal-Mart will fill it for $60. What a ripoff. The Medicare Advantage Plans have ripped off Medicare (higher reimbursement), and now, they are willing to rip off the private citizen.