OptumRx Reviews

So I have high blood pressure. I've decided to take it seriously this time by going to my Doctor and taking the medicines he prescribed. Everything was fine until he wrote me a second 30-day supply. Of course I opted to pay the higher premium so there would be little issues. Boy was I wrong. My pharmacy won't fill it because Optum won't cover it. I called Optum and explained that we were tweaking the meds to work for me but they still would not override it because it is not a 90-day prescription. Now they were sorry but assured me that once I get that 90-day script they would cover it and at least I wouldn't have to go back to the pharmacy for three months. A lot of good that is doing me now when I need that medicine and could cause complications if I just stop taking it. If your insurance uses these guys stay away!!!!

In March the RX for my son was $256; in May it was $335 and in January the next year it was up to $611! Same RX, same count/number of pills. It more than doubled in 9 months... absolutely INSANE.

Not user-friendly - online or by phone. Phone calls - put on hold several times. Transferred to person after person from "Lead" to pharmacist. Called to cancel a prescription (because of cost), OptumRx mailed it anyway. Billed me $125. I called and requested return pkg. Was told they would mail return pkg to me within "one to two weeks" (Really? It takes that long?). Customer service now tells me they have no record of my call to cancel.

Signed up for Hassle-Free Refill and after two weeks went to their website to see if the "hassle free" Rx had been filled and sent. Not only was it not sent but since I signed up for "hassle-free" there was no way for me to manually initiate the process. Forcing me to call to get the Rx filled. Hassle-Free cost me 45 min and if I did not investigate I would have run out of medication. Not the first time I have had issues with Rx refills. In fact in the 9 months I have been using this company, never have they got a Rx correct.

I started using the mail order option mainly for savings and because they advertised hassle free prescription fills. It has been anything but hassle free. This last time, I mailed my RX as instructed on the 21st of March. I'm in Texas and the RX goes to California. It's now been almost three weeks and every time I call pharmacy support they keep saying "just wait, give it a few more days to arrive." I know I get things by USPS in a day from Montana, but somehow it has taken three weeks to travel a few states over?! The last time this happened the postal service showed delivery within 2 days, my biggest gripe has been the personal information you have to include on the mail order slip. I just want to know if I need to cancel a credit card because it's in the wrong hands?!

My company insurance switched to this company a few years ago and it has been a nightmare since day one. I am a diabetic and they are constantly mishandling my insulin prescriptions. I'm calling constantly to get things in order. I'm told that the order will be expedited then I still have to wait another week for it to arrive. This making me have to call my doctor to call the local pharmacy to have much-needed insulin that costs a lot of money when I have to pay for it twice. I wish there was another option to use because this company will be the death of me.

They have a bad habit of holding prescriptions without processing them until you call and remind them. A relative needed some life-saving medication (chemotherapy drugs) and they were not shipped until she called to complain, where they grudgingly agreed to overnight "just this once". She wound up switching to a local specialty pharmacy and paying a lot more - she couldn't risk it again. When we were switched to Optum for mail order, I sent off about 5 prescription forms. One of them confused the people there, so they held ALL the prescriptions, for WEEKS, until I called them. No communication whatsoever. And much the same thing happened recently with my daughter: she mailed 3 prescriptions. Two were filled. The third was not - with no explanation. She's just run out of the medication. Bottom line, OptumRx is fantastic as long as you don't actually care about receiving your medication on time (or, ever).

I have tried to be patient with this company but they make it very difficult. When I call in a script or refill I get different status of the script from different people. Their prices seem to be much higher than other mail order pharmacies also. I get phone calls about a medication being sent out but no information as to what was sent. I call in and am told a certain med was processed and will be sent out shortly via a recorded message but when I don't get the script promised and call back I'm told I need a prior authorization by my Dr. and it was not being processed. I have been out of a certain med for 5 days now and I actually had a refill on it that was ok until June 2016.

I was misled by this company. After their deceptive practices, I agreed to get my medications from them. They are a joke, and I have yet to receive any medications from them. There is always a problem. They are not an honest company, and I am sorry to have wasted my time thinking they were legitimate! Stay with your local pharmacy.

The worst. User name and password don't work even though I constantly reset them. Responses to email saying I have a refill due never work. Their website is always down for update, repair or something else. There is NOTHING good about OptumRx! United Healthcare: BRING BACK EXPRESSSCRIPTS!!!

I have been working with OptumRx since January to be able to afford two of my prescription that as of Jan 1st went to tier 4 drugs. My doctors have sent in appeals and phone calls to get tier exceptions and they either deny them or never received for appeals. I have never received such poor customer service and a company that refuses to help the consumer. The drugs are Restasis and Myrbetriq.

I ordered diltiazem 60mg to be taken three times a day which would have required no co-pay. Instead I was sent diltiazem 180 mg to be taken daily and was charged $117.34. I called and was told there was nothing they could do about it! I'm really afraid they will do this again by automatic renewal! They put this charge on my credit card which they had on file from previously. I just received my credit card statement so haven't paid yet. There was no authorization to put this on my credit card.

I have been using mail order pharmacies for many years now but, since my husband got a new job and his Ins was changed to UnitedHealthcare we were forced to used OptumRx instead of our neighborhood pharmacy in order to receive 90-day scripts. The first scripts that were faxed over from my Dr's office were completely screwed up. I got a call stating that they received the scripts and wanted a credit card number and quoted me the price. I waited for 2 wks and called to see where they were in the process as I was starting to run low. I was told they never received the scripts. I was irritated and told the girl on the phone that she was wrong because I got a call from them stating that they had the scripts and had gotten a credit card to charge the price for them.

On 2/28, I placed a mail order prescription renewal for several medications. Customer Service on 3/7 informed me that it was still being processed and that I had to request a mail serve not received override from the local pharmacy for a week supply until I received my mail order. The local pharmacy found it difficult to contact OptumRx to process the override. On 3/16, I had not received the prescription mail order and was told again by Customer Service to get another mail serve not received override. After being on the phone for 45 minutes and transferred to multiple departments, they told me an investigation into the delivery would take another 3 more days before someone would call me back.

I have been trying to get a prescription ordered by my Dr. for over two weeks. The prescription is for 4 shots of Aranesp as I have Chronic Kidney Disease and get extremely anemic. The pharmacy only wants to give me two shots which will not help in my situation or the Dr would have only prescribed two. We have been fighting them together, my Dr has personally called and appealed this over 20 times on the phone and fax as have I. We have probably spent more than 30 hours on the phone between him, his nurse and myself.

I submitted and paid for my prescription renewal on 3/4. They were mailed out 3/7. Today is 3/15 I still don't have my prescriptions. I was told "not our problem. Here is the tracking #, call the USPS. This is your problem now." Me to them: "You can't send prescriptions as junk mail to be delivered whenever and then wash your hands of the process." Them to me: "It left California and now is in White plains NY (I live in Chicago). No estimate on delivery time. But good news, we will send out new prescriptions 10 business days after shipment. (We'll ignore the fact that the P.O. does business on Sat.) So that means the 19th but we don't ship on Sat. So it will be Monday the 21st."

Where to begin... I receive messages from OptumRx that my prescription has been called in and filled and then never get the meds. I call to find out, "oh you have to call to ok refill, even with a CC on file." Why have a CC on file? Prices are extremely high, even on generics. Most irritating - their policy is to provide meds with an expiration date 6-9 from ordering. That is old stock to me. I have used Medco and CVS mail order for 20 years. Prescriptions were always good for a least a year or longer. OptumRx uses old stock. I was on hold for 45 minutes when I asked for a supervisor. They never picked up. Policy is no one will call you back. The customer is treated like crap. I hate OptumRx.

I've had Optum about 3 years off and on. Usually, the worst experience I have is they keep calling about meds I don't need refilled yet. But, on February 23rd, I contacted customer service by phone to order a med that had no co-pay. At the end of the call, the representative said, "I won’t be needing your credit card today, since there is no charge for this order." On the 25th, I checked online for the status of my order, and found to my shock that another medication had been added somehow. It was a medication I have not been on for several months. For this medication I was charged $76.00 and my plan was charged $953.09. I'm on Medicare. Medicare has a "doughnut hole" in which you get no coverage after using up about $4K of coverage - which includes both what you pay and what your plan pays. So, I stood to lose $1,000 of my coverage for a med I can't use. Not to mention it would go to waste.

My doctor prescribed generic ** for me on March 3, 2016. I have been calling OptumRx daily since the 10th to find out why my prescription is still listed on their website as 'processing'. I have had calls that took me to somewhere in India, only to be told their computers were down and to call back hours later. I have had calls answered in the US, being told the medication had been mailed out, only to call back in the evening and be told, "I don't know who said that because it hasn't gone out, but it will go out today and you will receive it tomorrow". That was 3/11 and no medication delivered.

Need all prescriptions pre-authorized regardless of time frame. I have taken said prescription. Same doctor same medicine. Representatives at this company cannot or will not help with answers regardless if it's the member, the pharmacy or the doctor. They also have computer issues that I am told slow down answers and coverage info for the doctors and pharmacy. Their only response is to hang up and call back to talk to a different customer service rep. So that means another 30 minutes or so to talk to someone else who is just as unhelpful as the first person.

I have spent over 3 hours on the phone today trying to get my family's RX needs taken care of. I was told by our plan administrator that we could opt out of mail order as I wish to pick up all of our RX at our local pharmacy, having had SO many problems with mail order in the past (wrong RX, overcharging, inaccurate pill counts, RX arriving late or not at all, etc.) Today, I have been cut off twice on the phone, spent over one hour on hold, had to endure endless, repetitive questions, been given false/inaccurate information about our plan parameters, etc. I was told by a customer service agent at OptumRx that I had to speak with a "Prior Authorization Technician" to get forms faxed to our physicians' office for them to fill out, authorizing them to cover our RX at the local pharmacy. When I FINALLY got through to the PA Tech, I was told that this was incorrect, and our plan didn't allow for this at all.

It's funny, the warning on this forum says to be accurate (I am) and fair (I am) in my comments. Optumr\Rx is anything but FAIR! We have had the same insurance for 20 plus years and have been incredibly fortunate. On 1/1/16 that all changed when my husband's employer chose United HealthCare. I can truly say we had been spoiled and now understand nightmares we have have heard about. Our daughter had a transplant in late 2014 and some complications in late 2015. Needless to say, we have used our share of healthcare services over the past 20 years due to her health. However, never once was a claim or medication questioned. We always knew we were covered and we would not have issues at the pharmacy.

My physician sent prescriptions to OptumRX. As a registered nurse I know my medications, and exactly what the physician ordered. For my own privacy I cannot name all the specific drugs, but one was a blood pressure medication. My doctor wrote for Atenolol 50 mg one daily, which would cost me about $4.00 for a 3-month supply. OptumRX took it upon themselves and called my physician and asked if he would like me to be on Metropolol 50 mg XR. The physician agreed to the change, now my medication costs $60 for a 3-month supply.

I feel like the people handling the prescriptions just do not care about other's well being. My heart doctor sent my Losartan prescription over in early February. It's now March and the first time I called they say they didn't get the Rx over the internet. The second call they said they got it. I haven't received it yet so I called again and the third time I called they said it was canceled and they had a Rx of Lipitor for me. That's not even a medication I've ever taken. I order the same Rx every time.

I have told them numerous times "do not send me the prescription my dr ordered for Spiriva", I told them I do not have that kind of money. The Dr prescribed it back in November of 2015. February 22nd, 2016 I received a package in the mail with the Spiriva in it and a receipt that they charged my card $275.00. I immediately called them to tell them I have told them NOT to send it and they did anyway and charged my card. I said I wanted it credited immediately. (On Jan 25 I gave them my debit card # for a script for my husband that cost us $350.) Not I'm not sure if they took this $275 from my checking account or put it on my credit card as they had both numbers. Had they taken it from the checking account what if I didn't have that kind of money in there to cover something I didn't order.

Because of a change over to the United Health Marketplace Insurance, our prescriptions needed to be transferred to OptumRx (a bit of a misname since they are anything but optimal). My first attempt to transfer my standard prescriptions cost me over an hour on the phone trying to understand how I could transfer my CVS prescriptions to their mail order service. I finally gave up, went to Kroger's, and they quickly called CVS and had my scripts transferred no problem. My wife needed a prescription through their specialty pharmacy, and after talking to CVS she was told OptumRX needed to call them and they would transfer it.

I have given this company numerous opportunities to follow through with some type of reliable service. I will wait patiently for days and days to get correspondence about the status of prescription that I mail to them (I know they receive it because I send it with tracking information). Finally, I end up calling and get told they will put in a rush to process it and ship it out. Again, I will wait patiently to receive it and get a shipping confirmation. Still, I get nothing. I call back and go through the same explanation over and over and over again.

I have been with Optum for years!!! Have taken the same medication since 2005, same insurance for years!! My copay for my armour thyroid 90 day went from $14.00 to $80.00!!! Are you kidding me!!! Who can afford this!! I need this medication to live and they said they review all name brand medications every year and adjust the price??? This is an outrage!!! I cannot take a generic due to allergies and they are just plain sick with how much they upped this cost of this medication!!! We are paycheck to paycheck and this is not ok!! I will go as high as I can to do something about this!

This company should be shut down! My fertility Dr called in a medication for me that I medically needed to sustain my pregnancy. The medication is covered by my insurance and I have used it 2 years ago. When the pharmacy tried to bill them it was rejected despite it clearly being covered. I spoke to multiple reps telling me it was covered. So my Dr called it into the pharmacy I used the last time it was filled. Same problem! Rejected despite it being covered. After spending 4 days trying to get the issue resolved on Friday I was told it needed to be ordered through their pharmacy in order to be covered since it was a specialty medication.

My cousin is a Medicare counselor, and together we chose this plan for my Part D prescription. I only take a few prescriptions, and Prempro is the only expensive one, which is why we chose this plan. It specifically stated that it covered this medicine. Now they say they won't - not recommended for people over 65. Excuse me? This is medicare! They keep denying another prescription I have taken for three years without ANY side effects. I actually tried one that they suggested and had a very bad reaction. But according to them I have to try the others. OPTUMRX IS NOT MY DOCTOR - THEY HAVE NO RIGHT TO PRESCRIBE.

This was my first experience with this company and the last. I requested refills for 3 prescriptions and received none. The only thing I received was an e-mail stating that I should receive one of them within 7 days of today's date. I called and requested refills on the 15th and was told by customer service that I would be contacted if my doctor did not respond to their request within 2 days. I was not contacted. So after I received the e-mail indicating it would be late, I decided to log into my account and check the status of my order, and what did I discover, I was only going to receive one of them. So, I decided to call and was told "your Dr. did not respond to our request, and one of your Rx is a controlled substance, and the order must be mailed in."

I ordered three bottles of a prescription from OptumRx. They sent me one of the three I ordered. When I called and asked why I got charged for three and sent one they said there wasn't enough prescribed to me, but were still going to charge for me the three bottles. I asked why they didn't call to tell me there wasn't enough in the prescription to refill the order I had refilled with them (as they were the ones to call me to refill the order not the other way around). They said my doctor should have been the one to call. Meanwhile my doctor says they didn't get in touch with him whatsoever regarding the matter (even though OptumRx "claims" they did).

As of 2016 OPTUMRx became our family's prescription insurance because of a deal struck with my employer. Apparently this means that my doctor is no longer qualified to prescribe a medication I've been taking for over 5 years twice a day, although he IS qualified to prescribe it once a day for whatever reason. As I'm sure this policy has netted OPTUMRx additional zeros to it's bottom line, not only is it an outrageously bad policy, but the way and timeliness in which it was communicated to me and my doctor means I'm now without the medication I need. I'm sure the policy meets all laws and regulations.

Their pricing is triple what I paid last year with Express Scripts. So, I tried cancelling an order b/c I could not afford the nasal spray. I was told by the first rep that she did cancel it and the money would not be taken out of my account. 2 days later, they withdrew the payment. I call back in, I talk to a 2nd rep. He tells me that they could not stop the shipment in time; but that he would personally talk to the accounting group and have them refund my payment immediately; knowing that as soon as I receive the shipment; I would return it. None of this happens. A few days later, I am on the phone with a 3rd rep. She says they have delivered, even though I have not seen shipment. The rep says that a supervisor got involved and will approve accounting to refund my money. I asked to speak to a supervisor, I have to wait more than 10 minutes for them to tell me the supervisor won't talk to me.

My wife has been trying to get a prescription refilled for three weeks. Kept getting emails to call customer service to resolve an issue holding up the refill process. She called, was told everything was fine, then the prescription never shipped. She would get another email saying call to resolve an issue, same thing. Turns out there were two different accounts. I asked how that happens, I can't create an account. Was told they don't know how it happened but they would have to have IT fix it, ask that we give them 48 hrs. and then try and get the refill again. That was Feb 5, today Feb 16 which is way more than 48 hrs problem was still not solved. Customer service agent got real testy with me when I asked for explanations as to why it can't be fixed. I am really disappointed with my company's choice of United Health Care and OptumRx. Yes United Health Care deserves a 1 star rating too, but I'll save that for their site.

All reps have headsets, so almost impossible to hear!! When my tier II price exemption for ** lapsed after one year, OptumRx failed to notify me (as required!), and then billed me the huge new price, without telling me about the 15x price increase. What swell guys. Bad for me: Good for the drug company. Will drop United Health Care ASAP.

My wife and I more than 5 years with the AARP Medicare D insurance, and we'll definitely will not renew in December. This mail service company is extremely unreliable, and you may die either because your medication is not delivered, or of heart attack after dealing with them. My wife has been taking Synthroid since her surgery 7 years ago. Now even after 3 faxes and a phone call from her doctor's office they tell that: the medication is new; the customer is new; still they have no prescription. All there are plain lies. I called not less than 12 times, and the issue is not yet resolved. I can't imagine it is an American company. We have no choice but to go to a retail pharmacy that is more expensive. I've tried to complain to AARP - they do not take complaints.

Summary: Avoid this mail-order pharmacy as if your life depended on it. I had a heart transplant in 2005. I am not eligible for Medicare or Medicaid, so I signed up through the Marketplace with United Healthcare in January 2015. I re-enrolled with them in 2016. OptumRx is the go-to mail-order pharmacy for United Healthcare. As of today, 02/04/2016, I have had problems getting them to send me my anti-rejection medications for nine of the previous 14 months. That is to say, twice a month for the last nine months.

I always have my meds shipped over night so I know when they will be here so I will be here to sign for them. The last 3 times, they charged me the overnight shipping fee but sent it regular mail instead. Each time when I called to get credit back for the overnight shipping charge that they charged but didn't use they said that they would make sure to write a note in the file so this won't happen again. Well, that didn't work because it has happened both times I used them since then. Now, they are about the only pharmacy who does not accept e-prescriptions for my son's ADHD meds. Their website NEVER works, and their whole company seems antiquated!

This insurance is terrible. Our company just switched and they are denying my prescription. What is the point of having insurance?!

After receiving a letter in the mail telling me I could save over $1000 a year I decided to switch some of my prescriptions to OptumRx. It has been an absolute nightmare. I have been on the phone with them multiple times trying to get one particular prescription filled. They have said over and over that my doctor did not approve it. I have spoken to my doctor's office several times (twice today) and they have proof they did approve and faxed in 3 refills. I even had OptumRx on speaker with me so they could hear what my dr office was saying. OptumRx hung up on me after hearing me tell my dr office to leave this prescription at Walgreens.

The doctor up the prescription in. This company put a hold on the script which kept the script from being filled for him Saturday Sunday. Sunday and half of Monday we spent on the phone with them because the doctor called them at 8 o'clock Monday morning and okayed the amount to be lifted and this company's operator added an extra 20 on the Saturday so they wouldn't fill so Monday the doctor called them at 8:30 in the morning and said it was OK. Went to the pharmacy to get it filled and this company still had a hold on it and said we were only allowed 20 because of their operator put in on Saturday night and put us on hold for over two hours to try to find where the doctor called that morning my name.

Our company has signed up to have OptumRx as our pharmacy provider. They have been our provider since January 1st. In order to get pharmacy pricing you must be able to set a default pharmacy. I cannot set a default pharmacy and have reported it to our HR team at my company. I have also reported it to OptumRx 3 different times. I've talked to a supervisor in the IT department and apparently this is just a big joke to him. The team trying to fix the default pharmacy issues set mine to a pharmacy that is over 200 miles away and told their management it was fixed. The company is a joke.

Let's face it OptumRx is an e-commerce company selling millions of dollars of prescriptions. Their website is so broken it's a total joke. I'm embarrassed that my health plan uses them for mail order. Maybe someday the login will work and I can actually give them money. I wouldn't be surprised if they went out of business though.

This company is a joke. I mailed two prescriptions in to be filled and after 2 weeks had still not heard anything from them. I called and was told that they were being processed and would be in the mail promptly. I waited another week, and called them again. This time she would have them taken care of right away, and they would be overnighted to me and I would receive within the next couple of days. Well, guess what, they didn't show up again. So I called again, and was told this time that he could see the new scripts (that were still not processed), but were being held for verification of address. I have ordered from them for over a year, had not made any address changes in that period of time.

This company repeatedly lied to my wife about filling her prescription. They kept giving her the runaround and transferring her to different people. For over a week they promised the prescription was being sent that day and then never sent it, and never called to say they were not sending it. They would promise that it was being overnighted and when it did not arrive they would say that they missed the delivery. Finally, after my wife was without her medication for several days I threatened to sue them, and a supervisor authorized us to pick the medication up at a local pharmacy as a one time convenience for us. They also had my wife's birthday wrong and said we could not change it. These people are illiterate, incompetent, and dishonest.

I submitted a prescription Rx claim for reimbursement that was denied. The form letter that I received from OptumRx stated that my claim was denied since I had failed to provide specific information. I keep meticulous records and saw that no, I HAD included the supposedly missing information in my reimbursement package.

I was sent a letter from AARP MedicareRX plans through UnitedHealthcare stating that I could save money by using OptumRx mail order service. When I ordered the medication, there was no dollar amount next to the item. I just received the medication this morning and find that the cost was twice the amount than I paid for the exact medication through Walgreens Pharmacy. I called Optum and they stated I could not return the medication, even though it was twice the amount I would pay elsewhere. They stated that since I ordered it (which were their instructions) via the internet, that I could not return the item. I am disputing the full amount and would be happy to return the unused item to them but they refused my offer.

I have to track all conversations in a spreadsheet, along with order #'s & costs quoted to me. I can't get 3 Mo. prices at local drug stores because United HC has a monopoly on that. If I want a price break, I have to go through their pharmacy FUBAR.

I am trying to use their specialty pharmacy for a medication I need to take once every month and it has been an absolute nightmare. I am on the phone with them every day each month trying to figure out what else they need know to send a prescription one at a time every month. Insurance company no problem, drug company no problem. OptumRX = DYSFUNCTION.

I signed up to fill my prescriptions with OptumRx by mail because of an OptumRx benefit update that they mailed to me with a $0 copay announcement for Advair Diskus starting January 1, 2016. The first prescription ordered was for the Advair Diskus. Guess what happened? I was told on the phone by their pharmacist that the updated Advair Diskus price was a misprint and it is going to cost me $200 00 deductible for my Advair Diskus prescription. Sounds like they do whatever they want to do. I don't recommend using them or any other prescription mail service that lies about copays!

Following receipt of a letter from OptumRx that they would pay the insurance co-pay, I placed a phone order. OptumRx faxed the MD for the med rx; MD's office failed to respond in a "timely manner" so OptumRx closed out the order. OptumRx then sent me an email requesting the "required" information to complete the order. After speaking to three different helpless OptumRx reps, I decided to purchase the meds from a local community pharmacy.

I made a call to the customer service department to order prescription that I take daily. The customer service representative did not get my request correct and they sent me the wrong Rx. On top of that they charged my account twice. I called customer service to fix the problem and spoke with another rep and that rep was unapologetic and did not state what she fixed about the problem. Bottom line OptumRx customer service needs major improvement.

My company changed our mail order prescription service last January to this joke of a company. They cannot even get the simplest order sent out without a hassle. My doctor's office after dealing with them several times now refuses to send orders into them. They are tired of the hassles and errors. We now have to fill out a form and mail in our own prescriptions. Since having to do that I am much more aware of what a messed up place this is. No customer support, they blame you! Computer system constantly down and their app freezes up. What a joke of a company. I am working within the company to replace them next year.

I have had many problems with OptumRx. The latest is a depression medication I use - Nay, NEED, was out of stock. I called their "pharmacy" department to discuss alternatives. The only one they offered is for me to pay hundreds of dollars for the brand name, which is not covered by my insurance. I quickly told them that not having the medication in stock is not my fault, it's theirs and that I wouldn't pay out of pocket for anything. Do you know what they said? "See if your local pharmacy has any." Basically, "Figure it out." They said this to a person living with depression. Something's got to be done about them!

Not once, not twice, but three times, OptumRx has ignored what I have put on the submitted order form for the shipping address. These mistakes have cost me countless hours of frustration, particularly since the medications are C2 level meds, which require a triplicate form and have to be fulfilled within 21 days or they are null and void. These have not been my mistakes - they even mailed this controlled med to a PO BOX! Every bit of the responsibility lies with OptumRx, and despite "filing complaints" which is the most that you can even hope to do, they continue to repeat the same mistake.

This is literally one of the worst companies I have ever dealt with. They have failed to send my prescriptions to me on time every single time I need them. They do not tell you if your prescription is up or if you need to contact your doctor. They just make you sit there and wait for medicine in the mail that is actually never coming. They are literally the most incompetent companies I have ever encountered and I do not know how they are still in business. I strongly suggest NOT using them. Ever.

Was informed to submit prescription by mail to San Diego. Prescription mailed but OptumRX did not receive it after a 1.5 weeks. I requested the doctor to submit an e-prescription to OptumRX. Prescription received by OptumRX but Ciclopirox drug not covered; OptumRX states that it can be substituted for Jublia as it is covered. Called doctor to switch Ciclopirox to Jublia. Doctor switches medication. OptumRX denies switched medication as it did not follow guidelines. I followed every instruction by OptumRX to switch over the prescription and now I am told that Jublia was denied as the doctor did not follow the guidelines. I am now told to called doctor to determine what guidelines were not followed. The problem with OptumRX is the financial cost. Jublia cost is 10x more than Ciclopirox. So why would they state they 'cover' Jublia but not Ciclopirox?

You could not do worse than to contract with this company to mail your medications. They did not mail mine. They promised they would mail them expedited, and they didn't. When I contacted them about this, they denied having ever having promised they would have them expedited. They also told me that neither my doctor nor my pharmacy could request an override because they had already mailed the medications. Different people told me my medications would arrive different days. One person told me they had no idea when my medications would arrive. Every person told me the other people I'd spoke to were incorrect. Everyone was very apologetic.

Called Optum RX to see if I could save money with a 3 month supply and was told that I could. I switched and when I received my first shipment, the price was 2-1/2 times what I paid at Walgreens that last time I picked up the prescription. They were not helpful when I called to question this and was told that was the price of the medication. I could never recommend Optum RX to anyone else.

Tried to go into my account and was asked to reset my password, etc. Was unable to do so requested assistance. The rep I spoke to was extremely rude and unhelpful. Everything she suggested I try was not working. I explained that I was a senior lacking in techy related issues and she needed to be very specific in what I needed to do. She was difficult to understand and not at all helpful. She suggested part of the problem was I did not have an existing account. Really? I've been a customer for years. I finally ended the call with still no entrance into my account. Horrid website. Terrible customer service.

Terrible service. They claim that they sent a fax to my doctor's office on Monday. My doctor's office got it on Thursday. My doctor responded on Thursday afternoon, but OptimRx can't find the fax. Okay, I'll just wait until next week to take my medicine. This is a terrible company. Constant red tape, constant incompetence which results in me not getting my medicine. The only reason that any would ever use this company is because they are forced to by a health insurance company which is committed to doing the least possible for their customers, maximizing profits and minimizing service.

OptumRx has a poor Website (I have over 50 years in computer systems support). The most recent problem is the inability to see the prescription order status. As far as I can tell the problem is at least one week old. The excuse is their IT department is rebuilding the database.

My Doctor in NY mailed a prescription for a controlled substance signed by a nurse practitioner which would be delivered to me in Florida. I contacted OptumRX on Nov 25 to determine the status of the order. I was given 4 different status, from the prior authorization had expired, they were no longer stocking that item, they had not received the script to finally everything was OK.. I eventually spoke to a pharmacist who confirmed they had the script and it was valid and would be shipped shortly all while a supervisor from customer service on the conversation.

For the past two years I have been ordering an Rx that's considered a controlled substance. Our health insurer - United Healthcare mandates that we use OptumRx because mail order is cheaper and OptumRx is owned by United Healthcare. No matter how official the doctor-written prescriptions and how frequent the doctor-OptumRx communications, OptumRx has NEVER properly filed my prescription. It's either inexplicably late in arrival or gets inexplicably stalled in bureaucracy and incompetence.

OptumRx is the worse prescription company. I have never been through so much trying to get my medication but unfortunately, I can not go to a regular pharmacy because of my insurance plan. I would not get my dog prescription filled with OptumRx. This company is horrible. Nobody should ever have to go through this much to get their medication.

In 2014, I was prescribed a medication, and went around and around between the doctor and the pharmacy to receive the medication. My insurance plan would NOT pay for the generic, but would pay for the branded product. A strange situation, but my doctor prescribed one brand, then the generic, thinking that was formulary, than the approved brand. The pharmacy agreed to fill it, but noted that OptumRx had declined any participation. Because of the cost of the medication, I called, my doctor's nurse called, the pharmacy called, we were all told everything was approved, but when I went to pick it up, it was denied. I finally gave up after two months.

They just don't care. Any other company is easier and more concerned with your problem. In early September 2015, they shipped to me the wrong medication in the bottle. The bottle was marked with the correct information, but the wrong medication. I almost had a severe problem, but I noticed the pills were not the correct ones. After calling I received the run around. I spoke to "escalations" and they assured me that the new pills were going to be shipped. NEVER apologetic, never concerned about my health. The new pills never came. Every time I called, I had to start from the beginning as there was no notes on my account! They almost killed me! A new person, on hold, escalations, a different call center, etc. This went on for 4 days. I finally gave up, when I realized I was being lied to and answers were all "I dont know". This restructured, re-incorporated company is not worth your health, your life, or your business. Stay away and live.

I have been dealing with this horrible company for about 2 years now and have consistently received the runaround from them. Admittedly, I am not good about staying on top of my medications and often end up calling them when I am completely out of my pills. Time and time again, it has been a hassle in one way or another. The latest incident was just the final straw.

I received a statement in the mail stating that I owe $100.00. I was confused because I have to give them a credit card before they will place my order. I called and was given the runaround and was transferred from person to person. Each person had a different answer. I ended the call having to mail them my credit card statements to confirm I made the payments. I was not satisfied so I called back and asked for a supervisor. She told me she could not answer my questions because she could not see my statement, and the accounting office doesn't have a phone for me to speak to them. All she could do is have them send me a new statement which would still say I owe them money. I asked for her supervisor and she said they will call me back in 72 hours. Needless to say no one has called. All I want is someone to explain why I owe this money. The only reason I gave them one star is because I couldn't submit my review without putting at least one.

Prior auth requests for a "non formulary" drug is the biggest scam the insurance company has screwed us with!!! On 10-29-15 my son's doctor sent a PA to Optum for an approval on Accutane that my son is currently on. It was denied due to Not Medically Necessary!!! (** he has been on it for three months already and need to be on it another 3 months.) and the fact that they have been paying for the drugs but his PA date had expired. There is already a PA in place for him... just extend the end date. After a few more days, Doctor's office called to see why PA was denied... was told they didn't have enough information to auth it. Next day, nurse called with all the clinical info needed to see if it would get the approval, but the drug was denied again!!!

I have been with OptumRx for a year now because my insurance UnitedHealthcare, through my employer, makes me use them for my prescriptions. Every month I pay for overnight UPS because my prescriptions are very expensive and I don't want them in my mailbox. Every month I have to call daily to make sure the scripts are correct, every month they tell me that they are sending them overnight. They take the money out of my acct and then send my meds ground which takes 6-7 days. This has put me in the hospital too and very ill many more. I have only gotten reimbursed once. They are awful. They won't let you speak to a supervisor.

There has not been a single script that I have sent in during the past 3 years that has been correctly processed. The customer service reps range from belligerent to helpless. Despite constantly updating the same information and pleading with them to contact me in a timely manner about delays they continue to screw up every last script. The worst situation was last year when they denied coverage for a med that my daughter had been on for years. We were forced to try at least 3 different meds - one of which sent her into a depression - before they finally agreed to restore coverage for the original, effective medication. This is unconscionable. They are not medical professionals and yet exert control over my family's medical care. Are there NO alternatives???

Everyone on the first line customer gives a different answer to your questions. When you ask for a supervisor, you don't get the correct answer. I am required to use this mail order pharmacy because of my insurance. Very disconcerting that I am paying for this lack of knowledge.

My doctor ordered some injections that I needed to get last week to check for thyroid cancer in my system. I do not, nor will I ever again use OptumRX to get any scripts... this was a one time thing. After they contacted me and wasted an hour of my day explaining what this shot was and that my insurance covered it 100% because I have met my yearly deductible, I get a phone call today telling me I owe $500. It turns out that my insurance DID NOT cover it 100% and they lied to me. I had told the lady who was on the phone with me that I will not get these injections if I have a large out of pocket amount that I owe because I've been cancer free for 11 years, so honestly... I feel that it's not even medically needed at this point in my life.

OptumRX made unauthorized changes to medication dosage and quantity for medications I have been taking for eight years. They delayed getting my medications to me and I went without for over a week. This month they have not acknowledged receipt of three of the seven prescriptions mailed (proof of delivery received) and overnight return shipping requested. Each time I speak to them, I get a different excuse for the delay but am assured it will all be taken care of. I seriously think there needs to be a class action suit filed against these people and would happily supply all my documentation for such an action. They are unethical crooks.

I am now convinced private health insurance businesses should have nothing to do with our health care. Health Net owns both my health insurance company and OptumRX which is a conflict of interest. They frequently hold up medication deliveries without notifying the customer - ME. When I call up the customer service tells me they faxed my doctor but he didn't answer. I could never verify their records as to doctor calls or faxes. My Doctors never received phone calls or faxes from OptumRX. From my other pharmacies like CVS they do. Other pharmacies manage to make contact with my doctors very successfully and they contact ME also Unlike OPTUMRX. It is my opinion that they are holding up medications causing delays in medical benefit payments Saving HEAlTH NET millions of dollars by delaying payments and blaming it on Doctor's incompetence. Both my wife and I as well as several of my friends have experienced this many times.

They were happy to take my money that I did not approve and left me with no money and refuse to refund my money. So I am 50 miles away from my home with no money to get anywhere or to eat. Left to dangle. These people are THIEVES. Just DON'T deal with them. I have alerted my bank for fraudulent charge and seek legal advice for pain and suffering. The last time I checked taking money that is not yours is called STEALING. Never again!!!

This is the second time in 6 years I've had my prescriptions benefits get switched from regular pharmacy to OptumRX, and I dislike it every time. Their online system works great and is easy to use, it's the only part that doesn't screw up. Their customer service reps waste my time every single time I call them. They cannot even process a credit card properly to get an order through!

This is the worst pharmacy I have ever dealt with, complete lack of coverage in some cases. My medications are 3-4 times higher than previous companies I have dealt with. Other prescriptions are so restricted you can't get enough to cover the problem. For instance, I need a cream I am only allowed 2 grams per day. I need 12 grams per day to cover my symptoms. I am actually looking for different employment so I can get the coverage I need. This insurance is the worst I have had in 33 years. I have had insurance for 33 years.

While helping my newly retired parents start their healthcare needs, we have encountered nothing but irritation and trouble from OptumRx and their "I don't know what you mean, or what you are talking about" staff. Several drugs that my father has been on for years and getting locally at a CVS are in some cases one fourth the price that Optum is charging. They call repeatedly for the same thing and as we talk to one after another they all say that they have not received a phone call back from us, but please let them help us only to receive a phone call 30 minutes later wanting the same information. One day alone we received 21 phone calls! I have used more colorful words than most even know when dealing with them. Save yourself the headaches avoid United Healthcare and OptumRx at all costs!!

If you have a Part D prescription drug plan that uses OptumRx for mail order, carefully check the pricing. I found their markup is significantly higher than a retail chain such as Walgreen or Walmart for six of the seven drugs that I am taking, even for a three month supply. This is important, particularly if you are in the donut hole or coverage gap. It also means they are charging the Medicare far more for these drugs than other providers. Put another way, they are price gouging, and Medicare, as well as AARP should discontinue using OptumRx. Many seniors are probably using the mail order for convenience, not realizing the rip-off.

United Health Care-AARP should not be using this service. Took over 3 weeks to get meds for elder and then did not fill some and sent some scripts back and requested them all back because will never do business with these people again. Have spent hours on the phone with them. Always a new excuse why did not sent meds or fill scripts. Still never did get scripts back after 8 phone calls. Guess they cannot print what was scanned in to computer.

This company couldn't be more incompetent if they tried. They just offered to overnight the meds I have been waiting on for 14 days. No explanation as to why they were just holding my prescriptions. The really bad news is, this is the only mail order company my insurance will pay for.

What a scam! Do not use this service. My medication through a previous HMO was $30/month. With OptumRX the same medication (copay) is $553/month. The medication I ordered was never delivered. When I called them I was told I would need to order an emergency refill at my expense. The cost of this medication is over $2200 for a 1 month supply.

Since when did a prescription, written by a psychiatrist not count as a doctor's authorization for the patient to get ADHD medication? If my daughter's doctor felt that my daughter didn't need her ADHD medicine she wouldn't have given me a prescription! How do we allow insurance companies to question the doctor over the need for a medication? Doctors go to school long and hard to be able to prescribe medication only to have some no-nothing at an insurance company question it??? DISGRACEFUL!

** company. 100% incompetent. Will file small claims action 10-15. They had the nerve to hold my $$$ cover $100 and lied 4 time about sending me a return envelope to send my RX back for credit. They charges over $100 for a generic ** (offered by 15 different manufacturers) whereas COSTCO for 90 Tabs and 10 mg is $16. Your screwed by Optum and then they keep your $$$ as long as possible. I've cancelled my RX with them and am filing complaints with Medicare/AARP/United Healthcare.

I've been on every pill known to man for my cystic acne. I finally tried Accutane, it is the only thing that has helped my condition. After 5 months I only had 2 more months of treatment. They denied my prescription and now I have to pay $1600 out of pocket for my medication or switch to a generic and pay $300 out of pocket. This is the worst company I have ever encountered.

We had to change to OptumRx in August of this year due to changes in, you guessed it, United Health Care. Was originally with Caremark, and was perfectly happy with their service. On Oct 8 of this month my doctor sent in a prescription for a drug that keeps me breathing. This was a new prescription to OptumRx, but I have been on this med since April of this year. Request was denied, they requested a prior authorization...told me I would have an answer with 72 hours after they received the info from the doctor. PA was sent to doctor on Thursday afternoon, 10/15. Before the response from the doctor's office was even received, the PA was denied. This is a tier 2 drug, and generic to boot, and no substitute. Was told "too bad"...

In June 2015, when picking up a prescription at CVS, I was informed that my insurance would no longer cover my monthly prescriptions, and that from then on, I would need to use the mail order pharmacy with our United Insurance (OptumRx). I wasn't terribly excited about this, but thought I'd give it a try. So, I went through the process of manually mailing in prescriptions for 3 of my maintenance medications (one for anxiety, one for sleep apnea, and one for PCOS). It actually didn't save me any money (it was more expensive, in fact, but I had no choice).

My husband had a kidney transplant 5 years ago and trying to get his medicine filled through OptumRX is a pain in the butt each month! Due to his insurance and OptumRX, they do not offer a 90-day supply, only a 30-day supply. Each customer service rep will give you a different song and dance and to get next day delivery they need approval from the shipment gods of Optum. I called Sunday to get his meds refilled and have them delivered on Tuesday. The girl told me that she sent a message to the pharmacy to have the one medication released. She confirmed everything was scheduled to arrive on Tuesday, even took our co-pay. I felt uncomfortable and called Monday morning to confirm everything was fine with the order.

This company does not care about anyone except for the bottom line on how much money that they can make. I am titrating a drug that is very expensive and not too long ago approved by the FDA. I called 2 weeks ago and still do not have the medication. I am now out and have been for a few days. How many more days do I have to go without my medication? Well no one knows. I have insurance but they cannot figure out how to bill them and get me the medication. I wish they would be shut down. They have a monopoly on the mail order drugs as far as I can find out because they keep buying more of the businesses. I thought that this was illegal in itself. Let alone screwing the public.

I am a Juvenile Type 1 diabetic that has been living with this disease for over 35 years. Suddenly, I cannot get my insulin because OptumRX decides my doctor is not responsive to the "prior authorization (PA)" documents they threw at the office. The doctor's office did duly renew my prescription for NovoLog but, because they did not fill out the PA form, no shipment has or will be paid. No communication to me was ever sent. I have been waiting, and waiting, and waiting (my mistake) because the website stated it could take up to "10 business days" for the shipment to arrive.

In 2014 I went to order my MS medication. I was told I had a balance and they would not deliver. Being that I am disabled, I currently had no income. After filling a complaint why the BBB, calling my insurance company and also many many calls to OptumRx, they settled the case out and wiped out the balance. I have been ordering my meds, monthly, since 6/2014. On 10/13/15, I called for my next delivery. I was told my account had a lock on it due to a balance. A balance that was taken care of over a year ago. Now they are refusing to send me my medication, again. They are rude, ignorant and not about helping their customers at all. How can you refuse someone their medication. Especially when I have no co payment.

Convoluted ordering, poor phone service, bug-plagued internet service. Small savings over going to the drug store. I thought I would give this service a try. Not worth the paltry savings. DO NOT ORDER YOUR DRUGS THROUGH THIS SERVICE unless you are ready to have constant headaches and need to save every single dollar.

I would love to blame the customer service reps for being completely jaded, uncaring and rude, but I get the feeling that the company does not give them the tools to help anyone. After 8 hours of telling customers that can't do anything to help them, I would probably be jaded also. First they did nothing to contact my doctor to renew my scripts like they said they would. A week went by, on September 22 2105 I called my doctor and he called them. He told me they never contacted him. OptumRX processed the order that day. Then I got email saying that the order was delayed. No reason why, it is just delayed. So I decide to be patient.

Called on Sunday to refill meds, requested overnight as was out of some of the meds. Was charged $12.50 and told would be overnighted. Not received on Tues. Called again, was told had to be processed first then overnighted. No rx on Thursday. Called again, was told it was not labeled overnight and would take another 5 days to receive in the mail. I am furious and requested rebate of $12.50. Also will not deal with OptumRx again!

This mail order pharmacy promoted on the back of my new AARP MedicareComplete UnitedHealthcare dramatically failed to deliver medicines on time. Contacted them 3 times before finding out that my order was never placed as could not reach my doctors! Why not reaching me for help? At best they could distribute candies to grocery stores where time and accuracy is not vital. What a losers.

I am a psychiatrist and OptumRx made it incredibly difficult for me to place a prior authorization. The patient subsequently went several day without appropriate treatment trials and it damaged the therapeutic alliance between providers and the family/patient. I made multiple calls to the company and they were dropped on multiple occasions when I was placed on hold, requiring me to restart the discussion. I am a physician and this impaired my abilities to attend to clinical care.

I called and spoke with "El Jessie" (October 6, 2015 around 9:05 pm) and asked her to put a vacation override in the system for a mutual patient. She put the first override in but refused to anymore. She stated that I would have to call back and get another rep because "she wasn't doing any more." She refused to give me a answer as to why. I asked for her lead and she said she couldn't transfer me. I asked for a supervisor and she stated that she didn't have one. My pharmacy closed at 9 and I stayed until 9:40 trying to get a vacation override put in the system. After El Jessie disconnected the call I had to call back to speak with another rep so she could put the override in the system for me.

I phoned OptumRx in late September to check on my co-pays for four comparable blood pressure meds. I clearly gave the dose and requested the amounts for a ninety-day refill for each. Her quote for Valsartan for 90 days was $45. However, I was billed $115, which turns out to be the amount for 90 days. All of her other quotes were correct for 90 days. Obviously, she gave me the quote for 30 instead of 90 days which I had requested. The consequence is that I was charged $70 more than I was told. Had I realized upon ordering, I would have picked Lisinopril, which is less effective but which I could have had for no co-pay. I FEEL I AM OWED $70 BY OPTUMRX!

On 9/25/15 I ordered 2 medicines I take. Since it was a Friday I ordered I thought I should check it. I checked on 9/29/15. They said I ordered 2 other meds. Both these other medicines are ones I USED to take and the doctors took me off them over a year ago! That's another thing about the way Optum has their website, you can't remove meds like you used too. You can remove them but they usually re-appear. If this had happened to someone else it could have been deadly! Some of our members can't see real good and this could be devastating!

Despite my phoning and writing a new address on a new prescription, OptumRx sends my medications to an address at which I am no longer living. And, I am without meds for a dangerously long time. This has happened more than once and I really do not think they have well trained staff to handle the mail orders. Eventually, I do get the drugs at the correct address, but this causes much stress and extra trips to a local pharmacy which means extra costs. This has happened for more than two years and I probably should find another pharmacy to deal with.

In early 2014 (when I was unemployed), I ordered 2 prescription refills from OptumRx. When the medications didn't arrive after one week, I called OptumRx and was told that since ONE of the medications was out of stock, they were holding onto it and not shipping until both drugs were ready for shipment. In the meantime I ran out of both drugs and had to get 30-day emergency refills from my local pharmacy, at a cost of $245.78; remember that I was unemployed at this time.

I keep appealing and they keep denying my prescription. They say they need the diagnosis and they do. My doctor has shown me the paperwork he has sent to them and they still deny me. I have lupus, fibromyalgia, osteoarthritis in the knees and a number of other problems. The first three problems I mentioned has me suffering from inflammation everyday. I have told them that inflammation pills cause bruises and they still say no to a gel or patch form. I will be switching asap. All of this has caused more stress. They don't deserve a star.

This company is garbage. I have never been so outraged in my life. Their "policies" leave the consumers BROKE and in my case, months behind on bills, because we have to pay out of pocket for medications they so conveniently refuse coverage for all of a sudden. My husband has been on a medication for 5 years - everyday for 5 years. Now all of a sudden they deny coverage. He cannot go one day without it, which left us paying a ridiculous amount to keep him out of the hospital. First chance I get, we're leaving.

Mailed my scripts Sep 6, OptumRX received order Sep 11. They finally notified me that they had a problem on 9/16 because they needed a "prior authorization" for the amount of the med prescribed by my Dr. even though he written the script. Today I called to find out where this was because I'm almost out & they said they've denied the amount. They said the Dr. did authorize it but their Pharmacists wouldn't authorize it. THIS IS THE WORST COMPANY EVER! They just want to deny claims & make money at members' expense! SHAME!

I renewed my 3 prescriptions by phone 1 week ago knowing that I had sufficient medications for 10 days. Having not found my RX at my PO Box today I called again. I was informed that the prescription was being held awaiting a Co-Pay from AARP United Health. I had already given them my VISA credit card info. so it could be charged. They never notified me of the delay despite having all my contact information. Had I not called I would not have any of my Meds. It seems to me if they were concerned about patient safety they could have charged my VISA card and then reimbursed me after receiving my Co-Pay. So much for OptumRX and AARP United Health.

UHC changed my policy mid year. They got OPTUMRX to retroactively reverse all payments I made for the first half of the year. It resulted in all deductible money being wiped out and I was told to repay again. I had to fight them both for months with no results until I got a lawyer. The same afternoon they were notified by my attorney they issued me a check which I got a week later... TODAY! Friendly telephone agents but totally corrupt management. Thieves actually.

On 9/10 I placed an order via phone for 4 items... They said it would arrive by 9/14 because they gave me 'expedited' shipping at no charge. On 9/15 I called back because it did not arrive and found out that the order was canceled. The reason was because they needed payment authorization... EXCEPT the order was paid for on 9/10 (cc record). They said they tried to contact me on 9/11 & 9/14 via phone... EXCEPT my iPhone 6 had no message and no recent call from their area code. So I complained on 9/15 and got a supervisor on the line and was told that the order is reinstated and would ship overnight.

OptumRx is the company listed on my insurance card, but my insurance apparently doesn't cover mail-order prescriptions with this company. It took four phone calls, three disconnections, and over an hour spent on the phone speaking with approximately fifteen different people for this to be discovered because the website is absolutely useless. It allowed me to input all my prescription information, but when I tried to request a delivery order, it just said that all of them were expired. When I tried to contact them to ask what that meant, I received a form email that was the opposite of helpful. 0/10 not recommended.

I've had OptumRX for a few months, and went to refill my monthly prescription at Walgreens like I always do. Instead of my medication being ZERO dollars it went up to $30 (which I later learned was the cost without insurance). The pharmacist said OptumRX required that I now get my prescription through the mail, which I NEVER signed up for. I called OptumRX and they said I needed to get a NEW prescription through my doctor, even though I still have plenty of refills. I use birth control and, as many people know, birth control medication is TIME SENSITIVE. I ended up paying the out-of-pocket cost out of desperation and fear I would not get my prescription in time. I'm calling and complaining about OptumRX to my insurance company, no doubt. No one should have to be forced to do anything when it comes to their health. OptumRX absolutely needs to be clearer on their policies before dishing out their services.

My insurer switched to OptumRx within the last year and I have had repeated bad experiences. Six months ago I ordered my medication and it was delivered with a signature required. I work during the day. Repeated attempts to deliver it were unsuccessful and it was eventually sent back to the company. Because they had already billed my insurance I had no choice but to pay for it out of pocket so it would not be interrupted. I called them to find out what I could do to prevent this from happening in the future. They told me it had happened because my order included clonazepam, which is controlled. I was told if I no longer ordered the clonazepam, it could be delivered without a signature required.

OptumRx has failed again. I have been using my local pharmacy this year because OptumRx has the worst website I have ever seen. I decided to give them a try again tonight as I have a new prescription. I was on long enough to find the price of the drug. I was then "knocked off" the website and after many tries just gave up. This is so frustrating and has happened so many times that it is ridiculous. I will be going back to my local pharmacy again for this new prescription.

Ordered 3 month supply of blood pressure and cholesterol medicine in June 2015. Cost was deducted from checking account. Everything good. Then beginning of August 2015 received cholesterol medicine in mail and a deduction in my checking account for the cost of the medicine. I did not order more medicine or authorize a deduction in my checking account. In fact I had been out of refills and had not seen my doctor in about a year. I was in the process of finding another doctor closer to my work and was going to have new doctor prescribe medicine. I called OptumRx and complained that I had not ordered medicine and was out of refills anyway, and how did this happen?

On my last order for my insulin, 3 month supply, I was charged twice the same day $115.00. OptumRX said it would take 4 to 5 days for my credit to come through meanwhile my credit card bill shows up showing the double charge. Now I have to pay the extra $115.00 dollars in Sept. What a bunch of **. I will never order from OptumRx again. They don't give a crap about their customers. I hope they go under and fast before they harm any more seniors.

Attempted to renew my prescription through the app, but then had to use the website. A few days later I received an automated phone call, which then put me on hold. They then asked to charge my credit card, which I have on file and requested be charged on the website. 2 days later I received another phone call and was put on hold. I again was asked to charge my credit card and was told that the representative from 2 days before did not complete my order.

I do not have any relationship with this company and they are calling me over and over asking for my personal information. When I finally asked them why they are asking for this information, they could not tell me why. They even asked for my credit card number to verify what they had on file. I told them they need to send me something in writing as to what this was about and the person on the phone couldn't figure out what to do. She put me on hold for a supervisor that never showed up. Is this a scam or an attempt to gain business? As far as I can tell so far, I do not have any service or business with them. There is no reason for them to call me. I am very concerned and want this to stop and for some form of investigation be done as to what they are up to.

I have been trying to get my long term medication for almost a week! They don't care that I have now run out of my meds. They said I needed a prior auth. Got that done, then they said the medication was missing 2 letters on the Rx. Got that corrected, then denied again- oh the dr didn't give them enough info (even though my Drs office told me how many personal questions they were asking) then they resubmitted the PA, DENIED. This time because the name brand wasn't on the RX... That was corrected. Now it was denied again due to not having enough info from the dr. They want to make sure I've tried other meds before they give me this one.

My daughter is medically complex and many of her issues must be treated with medication to keep her healthy, out of the hospital and ALIVE. Trying to get medications ordered has been a nightmare -- my doctor would send in one thing, they would say another and I'd be calling back and forth because they wanted to send me the wrong dosage. They also refused to fill 3 of her medications because the FDA didn't 'recommend' it for children her age, even though these medications were working the best. So we had to switch medications (because we couldn't afford $1200 a month for medication) and she doesn't have complete seizure control now and she also is in pain every day now. After 2 weeks, we FINALLY get the right dosage/strength and got a shipment from them. We were told to set up an account online to make it 'easier'. HAHAHA!

I have now received 2 damaged shipments from them. The capsules are all melted. OptumRx is the only mail order pharmacy I am aware of that does this. They all use cold packs. I live in Texas where it is 106f today. They don't care. The "pharmacist" says since it's not on the list, all they can do is keep sending more. The fact that every shipment will arrive melted, seems to be of no concern!!

This mail order group is substandard. I have repeatedly called about my prescription medications that have been renewed by my provider and I have made an appointment after 2 failed requests "not received" by this group. Personally saw the requests send over, only once again being denied by OptumRx. No one cares about this issue until you reach a supervisor who contacts the office to get yet another renewal. Also, was denied a medicine I has an authorization for, was billed full amount, only to get a letter from AARP saying that was incorrect, and would need to fill out 2 pages for refund. Forget it! Returned it all! AARP has NOT been an advocate for me either.

I ordered one medication through their site. The cost was $175.00. I received a box of every medication I have ever ordered from them, total cost $541.31. I called their toll-free number and was told that because I had ordered through their site they would not give me refund or let me return the medications.

Our daughter is covered thru my husband's insurer UHC insurance and to be "cost effective" they required that her daily medication for epilepsy be provided through OptumRx mail order prescriptions. We went from paying $140 for a 90-day supply at Walmart to paying $1700 for the 1st 90 days in 2015 and $699 every 90 days thereafter. This is not cost effective. The customer representative remarked when I was flabbergasted at the cost of the 1st prescription, "Well what credit card would you like to get the points on?" - Really rude. I hung up on her.

My daughter was prescribed Amitiza by her physician. It was denied by my insurance.. OptumRX said they had to get a prior approval from the physician and sent them the letter. After Dr. sent letter back, OptumRX declined the medication stating that she had to take linzess first for two weeks and if that didn't work, then they would re-evaluate the need for Amitiza. By the way this process took 4 days! I explained to OptumRX that she had taken linzess a couple of years ago, and it made her very sick. They said that there was no proof, and also explained to them that her present doctor was a new doctor so she would have no record taking Linzess.

I had an approval for my medication for a year under the pre authorization department. As of this month they changed my formulary and was no longer approved so I had to ask to get my rx sent back to me. That took over 3 weeks to get back. They took over $125 out of my bank account. I asked for a refund. I was told it would take up to 7-10 business days to receive my refund, even told by one rep that it should be back in my account by the following Monday. I called that Thursday. Was told, "No sir, we don't deposit funds back in your account and we will send it via check."

I am no longer able to log on to the OptumRx website, getting the same message for over the last six (6) months that there were too many redirections. I have been using the same computer and browser for four (4) years. They send me instructions to try a work-around, but they do not work. The sign-in process was at best so-so to begin with. In this day and age, not having a good user-friendly website, is not a good thing.

I ordered a prenatal vitamin on Tuesday, July 7. After 2 weeks and still no vitamins, I called and was told that they were in the process of sending it out and was told that it would arrive by Friday, July 24 at the absolute latest. I asked why it was taking so long to ship and the woman said she didn't know. Friday came and went and still nothing. So I called on Monday and the woman I spoke with apologized and said they would overnight my order and it should be at my door the next day (Tuesday). Well, Tuesday came and lo and behold, still no vitamins! I called, for what would be the third time, and asked to cancel my order because I realized I would never receive it. I also wanted my money refunded, because even though the prescription was taking so long to send, they charged my account immediately on July 7th for $75.

They are one of the worst companies I have ever dealt with and their website is horrible. I was denied the correct dosage of a drug. I need to take a dosage via injection every week for my condition. They will only approve it for every other week. I had United Healthcare before through my employer. At that time I used the specialty pharmacy, CVS Caremark. United Healthcare with them approved the correct dosage but now deny it through OptumRx. Why? My condition did not change. In fact it has gotten worse.

I called to have my doctor contacted for prescription refill. I explained VERY clearly that I have the same doctor but he is now with a different doctor group at a different hospital. I advised name of hospital, name of group, and phone and fax numbers. They would fax form. I explained that the fax line is quite busy and I have been at the office at times when faxes are not getting through. I asked to have a call put through to the office after fax has been sent to make sure that they have actually received it. "Sure no problem." Maybe no problem for the girl I spoke to but it is a very big problem for me to be without my glaucoma medication.

July 22 placed order... acct. debited. July 23, 24 and 27... credit promised but as of July 28 I am still waiting. Calling the call center is useless. When will I get my credit? I really do not want to do business with you. As a senior on only SS I cannot afford what you are putting me thru.

I have 1st hand knowledge that the members are being shortchanged. The reps are told to keep all calls under 5 minutes. How do you give good service, including educating members about their prescription drugs and the plan benefits in 5 minutes? Sometimes they have information that will save them a ton of money on prescriptions but internally are told to get them in and out. They are told that it's better to give bad information fast than running up the phone time with long explanations, no matter how good the information. Sometimes they're told to help 10% and get the rest off the phone so they can keep their numbers low. This way they can tell the client/Plan they're doing a good job and keep shareholders happy.

Company changed insurance to United Healthcare who uses OptumRx as their pharmacy. They only allowed 1 pill per day of ** but I take 2 per day and have done for 5 years, meaning I had to pay for the other 30 pills costing me over $150 per month! My doctor suggested I change to ** which IS covered but this meant I had to wean off the ** before starting on ** and this was not a pleasant process and caused myself and my family a great deal of stress. Also they denied ** to me because I was already taking ** as part of my anti-depressant regime and I had not attended a stop smoking program. Aaaargh!!! I know I shouldn't be smoking.. but really!! All this prior authorization nonsense is exactly that...NONSENSE!

My wife had a prescription of synthroid already in the system, and I had a new one for Benicar for 90 days. When the Dr., 11 days ago, re-sent hers in for 90 days they (OptumRx) denied her and said that our plan paid for only 30 days through a retail pharmacy. We were told that we could only get a 90-day supply through mail order. We have been getting 90-day supplies from our retail pharmacy for almost a year with no problems. United Healthcare. Suprv. told Khan at OptumRx not so - that we have no quantity limits. Also informed us that no pre-authorization needed.

I am supposedly enrolled in the OptumRx "Hassle Free" 90 day refill program. It seemed to work OK for the first few refills. However, my most recent refill never happened. Their system indicates that my last refill was 3/26/2015, but they are not scheduled to ship until sometime in August. Are their systems unable to add 90 days or are they purposely messing with ship dates to minimize their expenses? My family members and I have had many other problems getting our prescriptions filled with OptumRx. They seem to have all kinds of ways to delay getting meds sent to their "customers". Most definitely NOT a "Hassle Free" company to deal with! If I could fire these guys I would in a second, but my company insurance make me use them for all prescriptions longer than 2 months. This kind of "service" has to be causing health issues for people that can't get the meds that they need on time.

The company questions when the doctor prescribes formulary prescriptions, requires pre-authorization repeatedly and has in some cases, questioned the prescription choice of my specialists, sending them for review to doctors outside of their specialty. For example, having an emergency room doctor in a 3rd rate hospital in Arizona question the medication prescribed by a cardiologist at a top-tier hospital. They make the process burdensome for customers whose companies are paying top dollar to their parent, in this case UnitedHealthcare. They interfere with the process of filling prescriptions and create extra work for physicians.

They have the worst service ever. I take 2 maintenance drugs. I started dealing with them January 2015 and every prescription/refill has been wrong. From mailing them to the wrong address, sending the wrong drugs, to canceling prescription that were needed, trying to bill me for their mistakes and the list goes on and on. Every interaction with them requires a minimum of an hour on the phone. I did not have these problems with my local pharmacy.

United HealthCare has made us switch to OptumRx for our medications and I have yet to have a pleasant experience. I love my Walgreens. They are easy to refill and have a Pharmacist available to talk with all the time. At OptumRx, I have yet to get a prescription that actually works like it is supposed to. They have replaced my estrogen patch with one from Alvogen that does not even stay on - I have already gone through 3 in two weeks, and it is not working like the ones I received from Walgreens - Mylan is the manufacturer. The progesterone they are sending me replaced the original one I took from Walgreens and guess what - I have had break through bleeding and a return of all my symptoms.

I have had several bad experiences with OptumRx and their customer service including waiting several weeks for prescription preauthorizations, not refilling and sending prescriptions out in a timely manner, waiting on hold over 10 minutes when all I needed was my ID number which was not printed correctly on my renewal card. I really do not appreciate their long hold times and sometimes never getting back to you. I had bad experience on the phone with them last year that I couldn't wait to give my review at the end of the call and the representative purposely put me on hold so I couldn't review her and I had to hang up after 15 minutes. I have honestly never had such bad experiences with other insurance companies and if I had a choice I would not be using them in the future. I really think someone should fully look into their practices as they are definitely nowhere near where they should be.

Out of medicine a week, wife out also. Have been trying for a month or order, every excuse you can imagine has been used. Absolutely refused my request to talk to a person in higher authority. Do not return calls, give wrong information etc. My wife and I have been with OptumRx since Jan 1. Have not had ONE satisfactory encounter yet. Tried being nice, no results. Tried being a pest, no results. Toll free numbers are simply a firewall to prevent dissatisfied users from contacting responsible parties. I assure you that I will do all I can in the future to legally cause OptumRx to lose customers and business. Never have I had to deal with such gross incompetence and totally unacceptable business practices. NOOO. I will not go away, nor will I cease. Watch for my next moves!!!

I contacted them 6 times in 2 weeks (first dealings with them) to make sure I would get my meds before my trip 2000 miles away. I was assured and given promises of overnight deliveries twice since they neglected to ship or contact me. The time for my trip is Monday (it is Sat 5:30) and even though they gave me a tracking number, UPS does not have the package. Apparently if they print a label they count it as shipped even though they never give it to UPS. They have billed my health insurance so I cannot even go to the pharmacy and get my meds. These people are not only incompetent, they are criminal since many people - myself included, rely on our meds to stay alive. They should be put out of business and prosecuted for criminal acts.

I was contacted by OptumRX and solicited to move my prescriptions to them on the pretense that it would save me money over my current pharmacy. The salesperson explained the process and I stated I would be interested except I did not want anything to be automatically ordered and billed. I don't believe in auto pay programs as I like to track payments and orders for any products or services to ensure accuracy, etc. I was assured that no prescriptions would refill or be shipped without my consent and that I would receive a phone call 2 weeks prior to any refill. This day I received medications I do not want or need. They are unopened. I called and was told I could not return or receive a refund. I was also told I had signed up for "hassle free auto refill!"

This Company SUCKS, It seems they can DICTATE to us, the consumer, what is and is not going to happen when you place your orders. They say they will not pay for that, you must use something else. How do they get away with that. Seems to me if my doctor prescribes it, that is the medication he wants me to have, not what they will allow. This Company should be audited and forced to do business where the customer and the doctor's requests are accepted without question.

This is second time with 3 of your staff to even get this open. I have account and can never access it. Correct ID and SN do not work so I get new that don't work. Lol qa damn mess. This is dangerous for me because I cannot get meds as needed unless I call at last minute after more failures here. NOT EXCUSABLE.

I just spent more than 25 minutes on the phone trying to find out the status of prior authorization. I was blind-transferred to three different people whom I could. I am completely out of medication and just do not know what to do. Please help.

My husband's company switched from BCBS to UnitedHealthcare, so our prescription coverage switched from Medco to OptumRx as of Jan 1. I take a number of medications, many of which are specialty medications. Because of their classifications, and the dosages I require, I know they need prior authorization (they always have, even through Medco). I've been on these medications for YEARS. Optum is refusing to cover the full amount of one, won't cover two others AT ALL (fortunately I was able to switch one without issue), and I'm still fighting with them over another (which they want me to complete "step therapy" before they will cover… I've been on this medication since 1999, I'm not going to try other medication when I know this one works).

Update: After writing this review and writing a letter to the actual CEO of Optum Rx, I received several helpful phone calls from Shauna. She followed up diligently and determined that there had been a mistake with my insurance company's placing my medication inadvertently on the wrong tier. Optum sent me a refund check of the difference in amount. I greatly appreciate her efforts. I will increase my rating to "Dissatisfied" because while I appreciate the efforts to solve my problem, the only way that happened was by my making extra effort to pursue the matter and there was no way provided to me by their customer service to register a complaint or start an investigation. Bottom line: I don't feel comfortable using them for my business any more.

I have been taking 3 of the meds I now get from OptumRX and something is off. They no longer work at all like the ones I was getting from my local pharmacy. While mine are not life threatening the ones my husband takes are. I am going back to my local pharmacy and BTW I am SO glad I did not give them my credit card number!

If you can avoid using this company, please do!!! They told me they would call me before my refill was due and they never did. They tried to charge me for brand when I only get generic and it is double the price. I asked for it to be delivered without a signature requirement, but that didn't happen and I was on the phone arguing for an hour, only to be told it is not their problem. Then they double charged me and refused to refund the money. They flat out told me I was lying about being doubled charged, even when I offered to send proof. I am now dealing with the BBB and they are refusing to answer my request for a refund or contact me.

I have ordered my prescription June 28. On July 10 I called to see where it was as I need it on Sunday. I was told I will have it July 8. Today they said "it should be there Monday." Cs agent just apologized and said "sorry." This has happened three times now. They are horrible at getting your prescription to you in a timely manner and offer no fixes.