Wal-Mart Reviews
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About Wal-Mart
Walmart Auto Care Center offers automotive maintenance services within Walmart locations. Its services include oil changes, tire installation, battery testing and replacement, and multipoint inspections. This integration allows customers to address vehicle maintenance needs while shopping for everyday items.
- Affordable prices on many products
- Wide variety of items available
- Frequent promotions and discounts
- Inconsistent customer service quality
- Long wait times at checkout
- Frequent stock availability issues
Wal-Mart Reviews
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Reviewed May 25, 2018
Because I wanted to Walmart this morning to do a return I ask the lady One customer service open. She told me what time it open. When they open I stood in line. Somebody was behind the counter. No one spoke to me asked me if I needed help. I say good morning and she didn't say anything so I went to the restroom and came back. Nobody was behind the desk. Somebody was walking to the guest services and I asked her, "You know if someone working back here?" The lady got rude and said, "Just give me one second now." I am a store manager myself for cuts and I work in retail. I've been a retail for over 15 years. I get it but this is a Walmart and this was poor customer service in Barrie. Unprofessional. Now the lady who did come behind a desk counter she spoke she said, "Good morning." She was nice and she helped me. This also goes off of poor training so whoever the front end manager is they need more training on their staff. Thanks you.
Reviewed May 25, 2018
I am used to a Wal-Mart superstore so could not locate items I usually purchase. While looking for items a worker instead of asking if I needed help stood in front of me to stock shelf.
Reviewed May 25, 2018
All of the Walmart stores in my area are very hard to find a parking place close to their store entrances. I am 92 years old and can't walk as far as I used to. They need police patrol outside to monitor the parking. It is not uncommon for men to drive in ahead of you and take the parking spot you are waiting for. They have no courtesy at all!!!
Reviewed May 25, 2018
Wal-Mart had fantastic prices. I will continue to shop there but dread the check out process. Wal-Mart needs to more on the front end of the store. The customer service lacks friendliness and the willingness to help. As we all know without the customers there would be no jobs.
Reviewed May 25, 2018
Walmart in Manitoba never seems to have helpful sales people. They are always out of products and their store is always a mess. It makes it hard to find what you are looking for.
Reviewed May 25, 2018
Online transactions with Walmart - Great service! Fast shipping, easy to return and love the free shipping with orders over $49.00. Prices are much lower than other stores for the same item. Love saving money!
Reviewed May 25, 2018
Low prices & great deals on clothes/electronics/bikes & other stuff. Free Shipping over $35 & takes PayPal Credit. EZ returns at local store.
Reviewed May 25, 2018
Not too many great deals and just regular pricing but not bad overall. No trace of Thanksgiving but Christmas was everywhere. Most employees cleaning up from Black Friday. Store was in disarray.
Reviewed May 25, 2018
Walmart neighborhood grocery is closest. I go often for many needed items. It is big, clean, lots of organic, lower prices than Publix. Lot more traffic.
Reviewed May 24, 2018
Checkers are usually not very nice and the store seems unmanaged! I have been told that the workers do not good benefits and management. The store is quite packed on weekends so I usually shop late nights and weekdays.
Reviewed May 24, 2018
I love Wal-Mart. Its prices are affordable on my budget. I use to shop at these Mom & Pop stores before with their ridiculous prices. But I would not go anywhere else!
Reviewed May 24, 2018
It was a shopping trip for a lot of odds and ends which required me to go all over the store. I was able to find most of my list very quickly. However, I could not locate one item. There was no one to ask where it might be found so I come home without it.
Reviewed May 24, 2018
I was at a Neighborhood market, they only had 1 cashier open in the afternoon, then his register had a problem, and we had to move all of our items, with no help, the cashier was rude, as was his supervisor. It was just the worst service I've ever had at a Walmart. Ever.
Reviewed May 24, 2018
Walmart has good prices on many items and it's easy to get in and out. The quality of items isn't always good but I know what to purchase. I do not purchase Walmart brand cheese - bad. Walmart canned goods are ok. All in all they have anything one might need. I am not fond of their politics, however.
Reviewed May 24, 2018
Store was clean and people were helpful. Cashier helped move bag around in cart. But need more motorized carts. And carts need bigger baskets. Need more handicapped parking, too.
Reviewed May 24, 2018
They are improving daily and so rapidly that what procedure you encounter today may be different next time and sometimes with these changes come mistakes.
Reviewed May 24, 2018
They never have enough checkers long lines every time. It is hard to find someone to help you find a product or get any kind of information you may need. I live in Elgin Texas so I shop at Walmart in Elgin most the time but I have also shopped at the one in Manor Texas and it is the same way there. Also they do not keep their stock up very well at either one. I have shopped at Walmart for many decades. The ones in big cities are much better in my opinion. The ones in Elgin and Manor Texas are horrible. God Bless them. I do not know why. I guess they are just not ran right. It seems like they just don’t care. Because of my age health and income it is hard for me to go 25 miles further into Austin where there are still a few stores that care about their customers.
Reviewed May 24, 2018
I live 1 1/2 hour away from the big stores so when I go can't go visit them all. I also live in a Resort town so everything is expensive. So when I go to the City to shop it always saves me money. Walmart is consistent and usually a lot cheaper than anything. And of course usually has most of the things I am looking for also. So for me it is a nice place to get everything I need in one store.
Reviewed May 23, 2018
Walmart has great prices and usually quality items; particularly, drapes, sheets, other household items. They also have great grocery items and bread. Their meat like steak, chops is not good; however, hams, turkeys are great.
Reviewed May 23, 2018
If I need help I do not go to Walmart. I go to another store. I have had to hunt down some to help me if I have a question. It is very bad to have to look for help.
Reviewed May 23, 2018
My main concerns are not related to the products sold. I am concerned about the employees' pay, and some of the treatment that I have witnessed firsthand while in the store. In one department, a manager was literally yelling disrespectfully at a couple of workers. I felt that redirection of any kind should be done in private, especially given the fact that they are frequently both poorly paid as well as being the breadwinner of a family.
Reviewed May 23, 2018
They need to bring back store greeters on a permanent basis. They also need to have more 'floor walkers' to help shoppers. They need to understand and speak English. I had a person help me. She was nice and polite but it was difficult getting her to understand me and vice versa.
Reviewed May 23, 2018
I always enjoy shopping at Wal-Mart. I can always find what I want and at a reasonable price. Sometimes I even go there just to hang out to waste some time.
Reviewed May 23, 2018
Wal-Mart has very good customer service people and good prices on most of their products. The only downfall is how big their stores are. They are GIANT which makes it hard for some people like me to get some items. Like having to go all the way to the back of the store for a quart of oil for the car is ridiculous. Maybe they could have an ESSENTIALS DEPARTMENT near the front of the store with things like oil and shampoo and Toilet paper and ice cream and other essentials that people can quickly get to so they can get in and get out FAST. Other than that you guys ROCK!!!
Reviewed May 23, 2018
The customer service people at WalMart are mostly unhappy people, and they show no emotion whatsoever about your concern about a product or item. I have seen very few people, other than the greeters who thank you for shopping there. I only go there for certain items that I know are significantly cheaper than at other stores. If it weren't for these few items, I would NOT shop there at all, even though they're an American company.
Reviewed May 23, 2018
I purchased multiple items online from Walmart. My order was shipped in two days at no charge and I received excellent pricing on all items. I frequently purchase online through them and have always been satisfied.
Reviewed May 23, 2018
Have to hunt for customer service on the floor. Lines are too long and prices too high in meat department. Have reduced my shopping to phone card and when I can't find what I want in other stores.
Reviewed May 22, 2018
My decision to shop at Wal-Mart is primarily based on CONVENIENCE ONLY! My experiences here are fairly mediocre. They seem to never have items in stock that I'm trying to purchase 2 times in a row.
Reviewed May 22, 2018
The store is normally clean, well stocked and organized. There is a wide variety of selections in each category. And the employees are friendly, helpful and eager to accommodate.
Reviewed May 22, 2018
I do the majority of my grocery shopping at Walmart because of the wide variety of products in one store! I buy my produce elsewhere as I have had quality issues with that. Otherwise I’m totally happy supporting our local Walmart.
Reviewed May 22, 2018
I couldn't find a product I was looking for and I asked an associate where I could find it, not only DID she know but took me directly to the area where the product was! Amazing lady!
Reviewed May 22, 2018
Walmart is ok with pricing, with variety of electronics, clothing and food. My only complaint is they seem to only have enough cashiers available when expecting holiday shoppers or a natural disaster. That's ridiculous when you just want to grab a few items and get out. And the self check out, in a word - joke.
Reviewed May 22, 2018
Walmart's a great store. The Honey Crisp apples in there are often times much fresher than the apples I can get at my grocery store. They have a lot of fresh produce and other items that I only go there for. The customer service is an odd thing at Walmart. I have received good customer service at Walmart the few times I've had to go to the customer service counter, never a problem there. But I have noticed the checkout lines move very slow and it is daunting when I'm approaching the checkout and see a long line because I know it's going to be slow moving. I'm used to self-service checkouts where I can move as fast as I want and other stores where the cashiers move really quickly. But Walmart is a slow-paced check out line. But for the goods Walmart provides at low prices, it's worth the slow moving lines. But it's not always slow, sometimes I get lucky and there's not a lot of people in the express lane and I actually can breeze through.
Reviewed May 22, 2018
Walmart is a great store as it has just about everything. The problem: Try to find someone to help you. Like all big box stores, there is never enough help and if there is, they are usually serving someone and you have to follow the server and wait.
Reviewed May 22, 2018
I love the great value of the stuff I bought. The quality is affordable, they have really good pieces on everything that I buy, and the customer service is very helpful.
Reviewed May 22, 2018
Some are more helpful and knowledgeable than others. Some are more willing to make an effort than others. Clerk in sewing was okay, but not great. Her knowledge was limited, as was her effort. The manager in frozen foods was excellent. He cared enough to take the time. Two female clerks went way out of their way to be helpful. The clerk in the drug store section was helpful.
Reviewed May 21, 2018
My wife used their self scanner at checkout and upon finishing forgot to take her cash of $100.00 she requested. When she realized it she ran back into the store. The money was gone. The manager stated they were not responsible for loss. Told my wife to call police. They arrived and viewed their camera, but because the store's camera according to police officer the camera was misaligned. Our contention was the machine did to flash or beep nor did any attendant appear to tell us of the money left into the machine. I believe the company still should be liable and be required to refund the loss we incurred.
Reviewed May 21, 2018
Purchased at Walmart.com 3 air filters that do not fit... Trying to return is a complete nightmare...they want you to pay for postage and re-stocking fee. No one would help with this, not Walmart store, Walmart 800 or Walmart@Isave.com...A complete sham. Will never do business with Walmart or Sam's ever again, and will tell anyone I can to stay away from Walmart. The worst customer service satisfaction. They couldn't care less. All apologies and nothing more!!! Do not apologize if it is not meant.
Reviewed May 21, 2018
The prices have increased much too high at Walmarts. It was a pleasure and a savings to shop Walmart at one time, now it's all changed. Please bring the original Walmart prices and merchandise back. Thank you.
Reviewed May 21, 2018
The supply is always there. And having the options of store brand and "Brand" name is always good. Having so many different things under one roof too makes for a complete and quick shopping trip. Produce is always fresh too.
Reviewed May 21, 2018
There wasn't any customer service personnel around to help answer questions I had. The lines for checkout were excessively long. The store had plenty of registers that could have been opened to accommodate the crowd of holiday shoppers.
Reviewed May 21, 2018
Walmart has competitive prices, easy returns, average quality, but often long lines and few cashiers. Other than returns, customer service is poor. If you know what you want, it is a good one stop shopping destination.
Reviewed May 21, 2018
I shop at our local Super Walmart almost daily primarily because I live in the Mojave Desert 100 miles from anything else. Walmart carries most everything that I need, although they are out of stock constantly. This is my biggest complaint about Walmart. Their inventory control is POOR especially for such a giant company. The local store has NO input on this at all, which shows a lack of interest in customer satisfaction. Have had to wait 3-4 weeks on many occasions. Quality of products is improving.
Reviewed May 21, 2018
I wish that the people who work there would be able to understand English and be able to speak it well. Very frustrating to not be understood when inquiring about a product.
Reviewed May 21, 2018
Extensive selection of items and always good service. I always succeed in finding what I need in any department and usually shop for over the counter medications, beauty product, and some food items, at better prices.
Reviewed May 20, 2018
Do not buy gift from this Walmart or probably any Walmart. They do not protect all their gift card and they don't care if a crook used it instead a person that supposed to have. They don't have any insurance for the gift card you bought and they know that something wrong with their system. We never going to buy any WALMART. Goodbye. You're not even worth it too.
Reviewed May 20, 2018
Walmart is the only bigger store here. Not all employees are friendly, some aren't qualified. And some of the customers are really weird there. Sometimes is only one cashier open and some of the self cashier machines aren't working.
Reviewed May 20, 2018
When you find something you like, they quit carrying this product. There are never anyone to help you, never enough check out counters open and they keep moving merchandise around.
Reviewed May 20, 2018
Wal-Mart need to do more cross training at the registers with those who can approve exceptions. Like refunds and discounts on purchase when the customer has been inconvenienced.
Reviewed May 20, 2018
Although it's close to the holidays, Wal-Mart was very well stocked, and employees were there to help. I found everything I was looking for, and then some.
Reviewed May 20, 2018
Walmart is the worst store have EVER been in. Especially the one in Graham Texas. This is a small rural town and have no choice of where to shop and you can believe Walmart takes advantage of it. The store is dirty, the buggies makes so much noise you can't hear yourself think. There is never toddlers to clean buggies any longer. If you need help, you have to go and hunt for an associate and trying to check out is terrible. I try to use the self check but when I can't then I stand in line up to 30 minutes or more. Walmart used to be pretty good but not any longer. I can guarantee you if I had the money for gas to shop out of town I definitely would. Walmart is HORRIBLE.
Reviewed May 20, 2018
Everything is good at Walmart except sometimes the lines at the registers are too long. Otherwise, my experience at Walmart is usually a positive one.
Reviewed May 20, 2018
I love Walmart so does my family. One stop shopping. I can get everything I need done and saves me a lot of running around. Medications, clothes, food, dog food big bags at a good price. Parrot food also.
Reviewed May 20, 2018
I have went into the store and inquiring about Walmart to Walmart and I have gotten a great experience working with the cashier and advise me that I was not in the system and that's why I can't send any money to my sister because I don't have any information about me. So I signed up for the system so I can send money to my sister and I thank her for sharing this information about the process and was happy after that.
Reviewed May 20, 2018
I had no problems finding the things I needed. Areas were marked for ease of location. Associates were eager to help if needed. Prices were also comparable to other stores.
Reviewed May 19, 2018
Ninety-five percent of the time I find what I'm looking for and at a fair price. Love that I can scan the receipt and use my Bluebird for holiday shopping. Best part is layaway, most families these days can't afford gifts or necessities (household appliances, small) without this service. Overall I will continue to shop there.
Reviewed May 19, 2018
I really don't like to go to Walmart because customer service is difficult, long lines are at every register, and the self checkout does not always work. The store is usually crowded with little help to direct you to find what you need. The prices are less than some of the other stores but the hassle of shopping is enough to send me somewhere else.
Reviewed May 19, 2018
We go to the Walmart in East Greenbush, NY. We enjoy the store because it is one stop shopping. However the store is not as clean as it should be. Also a couple of times we went the bathrooms were closed.
Reviewed May 19, 2018
It made me mad when I shopped and had a full cart when check out told me they don't price match anymore. I told them to stick it where the sun don't shine and walked out. Haven't been back since then.
Reviewed May 19, 2018
With limited resources and almost no gas in the car, I made a decision to shop at Walmart instead of my first retail store choice. Although Walmart was twice as far as my other choice, It worked out to be the best choice that day as I breezed through the uncrowded store, picked up my list of items, checked out and proceeded to my next item on my list. Facilitating my ability to breeze through the store, was the availability of the product that I chose to purchase. The clearly visible product was easy to find as well as the price. After locating the price and the kind of product that suited my taste, I was quickly checked out and able to leave the store. As I was leaving the store, I felt great. I realized that I saved some money, purchased the exact item that I needed and accomplished all this within record time.
Reviewed May 19, 2018
When I go to the Walmart on La Cholla it seems the night shift never stocks items. Shelves always seem to be empty, when I ask people for directions they are not very helpful.
Reviewed May 19, 2018
When Walmart first come to Greenville S.C. I would rate my experience 5 all the way in everything. However the last few years my ratings have dropped tremendously. Prices are still great but customer service have failed very much. I continue to shop at Wal-Mart because it's very convenient, being 24 hour and Wal-Mart carry good quality products. Again Wal-Mart needs to retrain employees in customer service skills, from cashiers to CSMS. I've never had a problem with the store manager, I have found them to be very professional and eager to resolve any problem that may come up, so hat's off to them. I have only had to go to a store manager a few times never wanted to go this far especially when a tiny situation could have been resolved with customer service.
One more very important issue, Wal-Mart women restrooms, they are not kept up to par. I don't fault Wal-Mart for what unclean persons come in the restrooms and do, but Wal-Mart need to be more observant of their restrooms because of people coming in and just not caring, you would think by looking at the restrooms that some have never seen or used one before.
Reviewed May 19, 2018
Customer service is not knowledgeable and not helpful. Don’t know the answers to questions and don’t try to find out the answers. At the register, the item I was trying to buy had a problem so an employee went to get me another. After waiting 10 minutes, I finally left without it since the employee never came back.
Reviewed May 19, 2018
I bought a bag of dog food, and it had a hole in it when I lived the 50 lb bag onto the counter strike the cashier said that isn't her job. She called someone to clean up the dog food and to go get me another bag of dog food. 30 minutes later a guy comes up with a cart with my dog food. I ended up having to left the dog food from the employee cart to mine! The employees just don't care about the customers.
Reviewed May 18, 2018
We ordered a cake from Walmart bakery. They had two and a half weeks to get the cake right and they sent me the wrong ** cake. These idiots here in Wyandotte County Kansas are ** idiots. I will never go back there again. Bakery is a ** joke and unprofessional.
Reviewed May 18, 2018
My purchase wasn't a problem. The elderly lady in front of me bought a Christmas tree and when she showed them where she had parked they told her there was no one to help load it or help tie it down! I am 66 and she was 76 but we got it done! Buy your tree at Home Depot!
Reviewed May 18, 2018
Was looking at turkeys at Wal-Mart. Some had started to defrost and had smell. Didn't get my turkey. But I did buy other items. It's close to my home. First time had that experience of bad smells. It made me believe that maybe blood had dripped into freezer.
Reviewed May 18, 2018
The store products are moved around a lot, & you have to get very close to the Microscopic price tags on the shelves to read them. Taxes here, are calculated on each item that you purchase. When you spot sale items online, they won't be available in the store, so you have to order the item, & pay EXTRA for shipping. You end up paying more for an item than if it was in the store.
Reviewed May 18, 2018
It seems if you shop at Wal-Mart during the day there are more people willing to help you and they are easier to find. Shopping at night can be a little more involved. They seem to do a lot of stocking shelves at night so you are not only going around huge pallets filled with merchandise but it is also hard to find someone to help you.
Reviewed May 18, 2018
They need to have more checkouts open and stock the shelves better. They have hired a lot of new people but some of the items on the shelves need to be restocked.
Reviewed May 18, 2018
I have been to two different Walmarts everyday for past four weeks trying to purchase their brand of a soda "Diet Dr Thunder" & there was any on shelf or in back. I was told by a couple of different grocery managers that they only get #2 cases of 6 bottles per case in at time due to the fact that they have no storage for any more. I am sooooo upset with Walmart not having enough of this soda in stock all the time --- this is VERY POOR MANAGEMENT ON THEIR PART THEREFORE LOSING CUSTOMERS!!!
Reviewed May 18, 2018
Love Walmart pricing. Hate trying to pay, not enough lanes open, wait is extreme. Yet every time you see managers standing around talking, when asked about opening more registers they say short of help. It's ridiculous that a manager can't open a lane to help out!
Reviewed May 18, 2018
When shopping at Wal-Mart, the store is one big maze. I like to get what I need and leave. I still go back to Wal-Mart. The grocery store has excellent produce.
Reviewed May 18, 2018
The lines are very long and there are unman registers at Wal-Mart that can be man to reduce the lines and get the customers through quicker. The change of associates now being immigrants and not being able to speak or understand English. Makes getting assistance non-existed. Such a shame that Walmart doesn't make sure the immigrants know our English, shows that profit is above people.
Reviewed May 17, 2018
The shelves are empty. Looks like a Russian Supermarket. Plenty of excuses, Supply Chain and Warehouse to blame??? Then stand in line to check out for 30 minutes. Went for Allergy Meds. Shelf empty. Went for pet food, limited supply. Went for cat litter. Shelf empty. Went for memory card, out of stock. From now on AMAZON.com and Chewy.com. Bye Bye Walmart!
Reviewed May 17, 2018
This Walmart always one line. Three people at the service desk and one line open. This is all the time. Hire some more people if you don't have enough staff. Everyone here seems unmotivated to do anything extra.
Reviewed May 17, 2018
I bought the AC online then I changed my mind within an hour. I called to customer service to cancel. They said it is already shipped. I asked them to return it back and refund my money. They said they will and never did. I needed to call again to find out that my refund wasn't issued. Now it is going to take 3-5 business days to refund. Don't use Walmart. Use AMAZON.
Reviewed May 17, 2018
Walmart is a great place to shop with a lot of variety in merchandise. If I can't find what I want in another store, I know that Walmart will usually have it and at a better price. The only concern I may have is sometimes the employees aren't always polite and that may be because sometimes customers aren't very nice to them. Anyway, I will shop Walmart in store and online. I always check them first.
Reviewed May 17, 2018
One of my credit cards stolen, used repeatedly, large amounts. I would not have been able to use my own credit card without showing ID in Mesa, AZ. Assisted inside by Walmart employees. Fraudulent criminals look nothing like me. Credit card company kept calling asking questions like, “Did you make these phone calls to Mexico?” Walmart perpetuates Fraud On legitimate customers, worst place to shop. From wild out of control customers on drugs, rude, disrespectful, creating toxic, hostile, environment matched only by incompetent, uneducated, untrained, employees who cannot ring up purchases correctly. Store management sets low, unprofessional bad example, the problem; not the solution. Security at door acts like ** Gestapo treating paying customers like thieves they let into the stores repeatedly; Walmart fails to adequately and appropriately to act in accountable; responsible manner.
Reviewed May 17, 2018
Most of employees do not speak English as primary language and trying to get them to understand is horrible and check out is terrible as many aisles are not staffed. Stocking is another problem. Store recently "Remodeled" and it is a disaster, they converted short lanes to wider lanes, for me, elderly and handicapped it is horrible. This is Dumfries store.
Reviewed May 17, 2018
I shop at Walmart because of the variety of products sold and because their prices are more affordable for my family. I recently made an online purchase. Walmart's pick up procedure had changed and the procedure they implemented did make for a quicker checkout/pickup transaction, but this was due to a service person being readily available to hand the package over to me. Walmart's in store checkout is not as favorable to me due to the fact that they have fewer than is necessary checkouts open despite the time of day and despite the number of customers waiting for a checkout.
Reviewed May 17, 2018
Walmart doesn't have enough checkouts especially at this time of year. Also you can never find someone to help you find something. I believe that based on the numbers of shoppers they could provide better service.
Reviewed May 17, 2018
Walmart is value and literal; every day, online, and holidays. Loyalty is seen in the employees as well as the consumers and that's nice. Spirit in shopping for items is also a reason to shop at Walmart as well as the US-based stores' variety of services under one roof.
Reviewed May 17, 2018
I don't have a problem finding what I want, but this time there were two things that they were out of. So I had to buy them somewhere else. People there are always helpful when I do have a problem.
Reviewed May 17, 2018
Walmart has good value but terrible customer service most of the time. Long lines with customer service personnel that are not trained well and don't care much.
Reviewed May 17, 2018
Shopping at Brown Deer Walmart is dangerous, everyone I know has been taken by pickpockets and there are always thugs hanging around in the parking lot. I buy my diabetic test strips there at the excellent price of 100 for 17 bucks. That's why I go there.

Reviewed May 16, 2018
Pretty simple. Walmart.com advertises a product as same day pickup at a nearby store. You buy the product (before 3PM) expecting to be able to pick it up in a couple of hours. They wait until 8PM to send you an email saying that the pickup was delayed in 3 to 5 days (!!!), estimated. You try to cancel online. The website says that it isn't guaranteed to cancel it. You wonder if they even put any effort into making this work. This happened to me twice, I'm not buying anything else in Walmart.com.
Reviewed May 15, 2018
Four packages arrived at my door that I ordered from Wal-Mart. In the boxes there were a total of three sets of dumbbells making the packages 30 lbs each. Whoever packaged the boxes thought a single piece of brown packaging paper would be enough to stop 30 lbs of steel from moving around in the box. All of the boxes had a significant damage to them, but two of the packages literally had their contents hanging out of the box which was barely being held together with packaging tape. I'm honestly surprised nothing fell out and got lost in the mail.
When I contacted Wal-Mart about this issue the website put me in contact with a customer service representative who was less than helpful. All he did was take my billing information and order number and the last thing he said to me was along the lines of, "I'm sorry your packages arrived in that condition, I hope this negative experience doesn't impacted your decision to use Wal-Mart in the near future." Needless to say I'm not getting anything shipped from Wal-Mart again. P.S. The shipping company was FedEx and I've had no problem with damaged packages from them before. However, I have contacted them about this issue and they won't be getting a great review from me either.
Reviewed May 15, 2018
I have been to several Wal-Marts where the lack of fish/Betta care is unacceptable but my worse experience is from the McDonough GA location @ 135 Willow Lane. They do not have a dedicated fish dept. in their pet section just Bettas lined up on the shelves. My assumption is they get treated like cans of food, stocked and forgotten about until bought or the next shipment comes in or they eventually die. This is a form of animal cruelty. I have complained several times to management and even contacted corporate but nothing has changed. The Betta's water is discolored, ranging from light yellow to brown with fungus or floating objects in the cups.
Please stop selling Betta fish at this location as it appears no one cares and no one is trained on the basics on proper fish care and no fish should have to live in such conditions. Please see the pics of the situation at this location and this one wasn't even the worse out of the bunch. For a small container to have that much discoloration and waste in it means that it sat there for a very long time without water changes. This fish was extremely skinny and it appears it was not being fed. I adopted him but still had to pay for a sick/dying fish.
Reviewed May 11, 2018
I bought a bicycle coupler a few weeks ago and on April 26 I bought 2 kayaks and paid 500 dollars, other than the email I got when I ordered them I received no communication. I finally called the store and was told they came in 2 days ago! No call no email! This happened with the coupler too, they get the orders in the store but will not check them in. I will NEVER order anything else from them!
Reviewed May 10, 2018
This review is for Walmart Online practices. I was sent the wrong item and was told to deal with the third party vendor directly. Amazon would NEVER do that. Amazon resolves all issues promptly and through Amazon. Walmart will need to up their game if they expect to compete with Amazon.
Reviewed May 10, 2018
I shop at Walmart because prices are lower than pet store chains. I have 20+ cats and 4 dogs, so we go through a lot of food so price is the biggest factor.
Reviewed May 10, 2018
Every time I order something from Walmart.com for free same day pickup at my local store, they are out of stock even though the website says they have plenty in stock. EVERY TIME! I decided to give them another chance today. Walmart.com said my local store had 4 of these items in stock. I placed the order for all 4, I waited for HOURS, only to receive an email that they said had lied once again, they didn't have ANY in stock & "Since we don't know when we'll get them in again, we've canceled the items from your order and won't charge you for them." That's real big of them.
If they hadn't LIED in the first place, I would have ordered from Target who DID and still does have the item in stock. If they hadn't LIED, I'd have the items I need in my hands right now! I choose to have items delivered to the store because their shipping is PAINFULLY SLOW! I ordered a product that I couldn't get at the local store. It took 7 days for the order to reach me from their warehouse 300 miles away! I could have driven there and back in a few hours!
I give up. I don't think I will EVER ORDER from Walmart.com again. I only wish I had the option to not shop in the store in my town. Unfortunately, they DROVE OUT ALL THE COMPETITION. Three great local department stores closed when Walmart bullied their way in and under cut them. My only other choice is the Target I mentioned above which is 25 miles away. From now on, I will only shop at Walmart when I need something in a hurry. I only wish that Walmart cared about losing another customer, but I know they don't. They'll just continue to lie and treat the rest of their customers like garbage.
Reviewed May 10, 2018
I bought a gift card from Walmart online and inadvertently put the wrong e-mail address for the recipient. I immediately tried to start a return since I noticed the error and was told online that it can't be returned since it was an on-line gift card. I have talked via phone to one customer service rep and chatted with 2 other customer service reps about the glitch. Each time I was told it would be handled and my money either returned or the card forwarded to the correct e-mail. After being told that, all of a sudden the issue had to be escalated to a "higher power" than what the rep could do and I would be contact in a few days. 3 times I was told this and I have yet to get a call, e-mail, text or anything about my issue so I am out $100. That will be the last gift card I ever buy from Walmart.
Reviewed May 10, 2018
On May 9th at 6 pm I went into Walmart to return an item. I lined up in customer service, after a few minutes another customer lined up behind me. One of the Walmart workers came up to me asking if I entered through this door. I told her I did, she said she didn't see me. I didn't know what to say to that. I mean if she was doing her job and standing at the door she would see me. Anyways then she asked me if I took a return sticker, I didn't know what that was. She was very rude and talking to me as if I was a thief. The guy that was behind me did not get a sticker, nor did the people in front of me. She created a scene and made me look like a criminal. Later I went to her and told her that she was very rude, she would not apologize and gave me more attitude. I would never shop at a place where their customers are treated like thieves. Not shopping at Wal-Mart again.
Reviewed May 10, 2018
In recent days, make a purchase through Walmart.com. The purchased items are a 12V battery and a 12V charger. Actually what I needed was 24V so I tried to return them the day after I received them at the nearest Walmart store. There I found out that the items had been purchased from a third party and therefore could not be returned to Walmart which was not responsible for anything. Contact the sellers and they accept the return but I have to pay the shipping and a 15% restocking fee after which if I am lucky I will be refunded the rest of the money (the invoice is $ 94.45). Walmart.com uses other sellers without communicating it to the buyer (I would never have bought from another vendor that was not Walmart) and then he will not be responsible for anything.
Reviewed May 9, 2018
Walmart I have been buying extended warranty at the cash registers and Walmart.com. When before buying they stated it's EXTENDED warranty means You get on top of In year/s of Manufacturer warranty... and it start from day you buy. I had been verifying these statement from Walmart stores and online... They stated My warranty will start from day you buy products and I do not have to call or deal with Manufacturers. "We take care of Everything and Above what manufacturers do not cover like, replace and refund..."
I had several occasions it's been denied and lied about... Recently I had TV which I purchased from them gone dead. Had "2 years WALMART EXTENDED WARRANTY". So I called. They stated it has to go through first Manufacturer warranty then next year we pick up... so I asked, "How many years will you cover in total..." it said 1 year. First year by manufacturer another year by Walmart... BUT THEIR WARRANTY SAID 2 YEARS EXTENDED WARRANTY. So technically it should be 3 total years... IF SO THEN.
Last years I HAD Walmart warranty. After 2 years it broke down... it was homephone unit. I submitted claim with receipt. They stated, "Your warranty just expired... it's now little over 2 years and we cannot cover." WOW!!! WHAT A FRAUD... I ASK SOME LAW FIRMS/OR LAWYER TO SUE WALMART ON behalf of all who been defrauded... there are millions who had been defrauded. WALMART CHEATS, LIED AND MANIPULATE.
TODAY I spoke to after spending 3 hours (yes 3 hours) on phone and chat. I was transferred to specialist gentleman who declined to give his full name. Said, "WALMART DOES NOT ALLOW US TO SHARE FULL OUR NAME..." he said his first name is Mr. Francois. ID --** and stated I have to call Asurion for it. But I told I paid to Walmart and Warranty says WALMART EXTENDED WARRANTY? It doesn't says Asurion??? That don't matter he put on... (I have recording in work office cameras) but I said I am complaining about that they did not honored...
He immediately without letting me know put me hold and some one jumped in (talk about their professionalism). His name is Terrence, said he is from escalation dept... But he refused to give first initial of his last name or even ID--said, "Walmart does not allow us to give out..." (I have recording). He was RUDE LIKE HELL... did not even allow me to finish my question and even I cannot answer his question... He said, "We cannot help you sir, you have to go through Asurion" and "WE HAVE NOTHING TO DO WITH IT..." Wow! They took money under Walmart extended warranty and Now they have nothing to do with it? He was more abusive than anyone I ever heard...
SO FOLKS DO NOT BUY ANYTHING FROM WALMART. EVEN IF YOU BUY DO NOT BUY EXTENDED WARRANTY... THEY DEFRAUDED AND continues to millions with calling Walmart plan... Shame on him. I hope some lawyer will pick up and have class action case against them, they are nothing but cheaters, fraudsters... Their staff are the rudest ever you will find. I ask every one to tell other 100 people and discourage them until they refund all money with penalties and stop practices and apologize to millions with primetime ads that did defraud all and we cheated you millions... We sorry, we will not do again.
Reviewed May 9, 2018
Have called Corp on this so called new policy, they had said they knew of no new policy, but at stores they make you stop for a sticker on all your return items, when you get to service desk they throw them out? Takes quite a bit of time at door with backups waiting for stickers, when one is on a tight schedule, and if you go around the line, the door greeter talks to you like you, are garbage, when all you want to do after a long day is to get in, do return do some shopping and get out. Walmart is no longer a pleasant experience, especially if you are disabled. Was told that is to deter theft by oje co mgr, who basically blames us for this change, why when you have your receipts and bagged items in hand? Has the feel that Walmart saying that we are all thieves now! No other retail store treats good customers this way. Will most likely stop shopping at Walmart, public treats you with the respect we deserve. It's a shame!
Reviewed May 9, 2018
We were on vacation visiting family and rented a house close to the store on 192 & Bass road. #1 the service took forever even in the self express lanes. But the whole time while in line the clerk was continually speaking Spanish, the last time I checked Florida was still in the United States and English is the LEGAL LANGUAGE. We felt like we were in a foreign country. Even when I got to the cashier she spoke Spanish to me, I told her English only, then she spoke very little to me but the whole time she was checking me out she was talking in rapid non stop Spanish to the override clerk.
I had bought an item that was on clearance and she overcharged me. When I brought it to her attention she looked at the override clerk and spoke rapid Spanish and the override clerk looked at me and they both laughed. Then she charged me for the item twice and when I got back to the house and went over my receipt I called and they told me customer service was closed at that time. I had my time planned out and I had to go back to the store to get a refund and I’ll be a monkeys uncle but I got an employees that spoke Spanish to me.
I felt I should let you know if I go to a foreign country I expect this because that’s that country’s language but Walmart should apologize to the American people because this is not what Sam Walton would have allowed. This is America and we as Americans expect our English language to be used while in the USA. I THINK I STAND FOR EVERY AMERICAN That has had to stand in line and made to feel that they are being talked about by foreigners when you can’t understand what they are saying! It’s RUDE and should not be allowed.
I was born in Kissimmee and this is just one experience I had to endure while home visiting my family. Very unhappy about this problem. And if they can’t speak English then you shouldn’t hire them if they can’t communicate with English speaking Americans, I shouldn’t be expect to automatically know their language! Very tired of being a foreigner in America. Wake up America.
Reviewed May 8, 2018
You can't bring your pet in unless its properly badged. Your animal can't go in and they only sell fish and pet supplies for cats, dogs, fish and so rodents and reptiles. No variety of pets for sale. Not my idea of a real pet store!
Reviewed May 7, 2018
Walmart always has great prices, but they don't always have the same products. I'm going to try chewy.com for my next order, perhaps they will have the brands I like and good prices.
Reviewed May 6, 2018
I am so thoroughly frustrated with Walmart Online that I'm recommending that you avoid using their service to purchase anything. I've been trying to purchase a patio furniture set for more than a week. The first time I tried to purchase it the site replied that it could not be delivered to my zip code. When I contacted the customer service department they responded it was a glitch and within 48 hours it would be fixed and I should try again. I have 3-times and each time the site says it can't break delivered and each time I've been told that it's a temporary glitch in the system. It's almost as though all customer service reps are given this reply to use when they don't know for sure what's wrong.
Even more frustrating is that I've been told that my problem has been elevated and I would expect a call from a customer service manager. Haven't gotten the call. If I don't hear from Walmart I'm going to buy from another retailer. It's just unbelievable how poorly this company treats interested buyers. Come on Walmart, get your act together.
Reviewed May 6, 2018
I have bought more broken items than I cannot count. I have a radio that I have replaced twice that was missing parts the first time and now doesn't work (Blackweb so do not buy their products). Blackweb claims their products are perfect, they are all defective.
Reviewed May 6, 2018
I am a COPD patient at home. Unable to shop and carry my Oxygen tank. So for the last two years, I have been ordering online. Because I am homebound, don't drive, and can't walk long. It's hard loading and unloading a cart with tubing hanging. I placed an order and the shipping date is ridiculous, because I anticipated using charger plates for mother's day brunch. I need three corsages for mother's day, and shipping for them were also after mother's day. I visited the site of the retailer who was selling the products and they did not show the item for sale at all, so I laced them back.
Walmart use to do excellent service, and delivery by UPS USPS and FedEx was exceptional. Don't know what happened. If Walmart said two days, it would be two days. It may be the department employees, or computer IT techs, I had to open a new account, I don't know why. When I first got the account it was $200. And for no apparent reason, someone lowered it to $100. Just because they had the authority to. Now I get a promotion and a offer to come into the store and charge up to $150 by 12/31) 2018... I don't understand.
Reviewed May 6, 2018
I usually shop at Walmart for my cat supplies. However, the selections are few. That does not affect what my cat likes. The main problem is being out of the product I am looking for and no associate available to request help.
Reviewed May 5, 2018
Like being able to order online at Wal-Mart and have free pick up at store. Store help is helpful when picking up order with their call ahead app. They have order ready waiting on me to pick up.
Reviewed May 5, 2018
Being on vacation, prior to going to our hotel, my husband and I stopped by the store on Conley Road in Columbia, Missouri, after having traveled for hours. I saw a young man stocking paper towels/toilet paper. I approached him and asked for a price check. I needed some paper towels, and the price of the ones that I wanted was not visible. Upon asking, the worker YELLED, "What?!!" We were appalled. He was very pugnacious and condescending. It took him a while to find the price and he attempted to hand the paper towels to me behind his back. He asked, "Do you want them or not?" I was so offended that I began to walk away. Before I did, I sarcastically thanked him for his help. He then sarcastically replied, "Yeah, you're welcome!"
We are **. Apparently, he is a racist. Why would he be working there if he does not like **? He was EXTREMELY nasty. His behavior was uncalled for. On our way out, I reported him; however, I failed to get his name. I could only give a description. We are not living in the 60s any longer. He treated or mistreated us as if we were "**" people from slavery days. I had no idea Walmart tolerated such nefarious behavior. I contacted customer service/corporate office via email and I was told to take it up with the manager. In other words, the worker got away with it. I didn't even get an apology!!!
Reviewed May 5, 2018
I understand that people want to save money, but the majority of products there are cheap quality. I do not buy pet food there. I only purchase treats, toys, or accessories. I wanted to purchase treats for my cat, however they did not have any treats that were soft. My cat cannot have any dry food or treats, as per vet. So I did not make a purchase from the pet department today.
Reviewed May 4, 2018
Do not order online from Walmart. We ordered a light grow kit. We received a light bulb. I contacted Walmart and they said, “Oh it's one of our vendors and we don't handle that.” Well it's on their website. Walmart's trying, and I stress, Trying to compete with Amazon. Walmart get out of the game, you're committing fraud. You’re likely to get a lawsuit or more. Stick with Amazon if you are ordering online. I know for a fact Amazon stands behind everything on their website.
Reviewed May 4, 2018
I would not really call this a Pet Store. It is a pet section in the store. They do have several products that I like. The pet beds are nice and reasonably priced. I also buy a spray that is helpful after our dog goes outside. It smells nice but not too strong. It is close to us and very convenient.
Reviewed May 4, 2018
I find Walmart FAST, personable, of reasonable quality and computer user friendly. In other words, I have not had a problem with Walmart, they are great!
Reviewed May 3, 2018
Never order online. I ordered a tv that said 2 day shipping. After I ordered said would ship in 5 days. Called customer service and they told me the order had to be placed by 2. I said nowhere does it say it on the app. The supervisor verified this by logging on app and said Walmart.com and app have 2 different policies and nothing could be done. Worst service ever!!
Reviewed May 3, 2018
I really like the pet department at Walmart because I can shop 24/7 and many times it is late night or early morning. Regardless of the time, they offer a great selection and excellent prices. They also have good security and have provided someone to watch over me when I had to walk to my car during the wee hours.
Reviewed May 2, 2018
The Wal-Mart stores in California are ruining our small businesses. The shelves are dirty, the staff is impolite and they told me that they only speak Spanish. I speak English only; does Wal-Mart expect me to learn Spanish in order to shop there? Thank you.
Reviewed May 2, 2018
I like to shop here for pet products for my cat and my daughter's bird. I always find what I need at a great price. I love to pick them out toys and treats.
Reviewed May 2, 2018
Every single time now that makes three I have made a purchase from Walmart.com first when the items come it is not at all the picture or description they advertise. Then I email customer service and they are the rudest people I have ever had contact with. Then after all the money I spend my house is filling up with items I cannot use and I am out the money. I contacted customer service directly after the second time that I did not get a reasonable response. Said it would cost me much to return. It refunded me pennies and stuck with it. Customer service apologized profusely said they would check into it with no response yet and it's been months. Said they deal with a lot of retailers who contract out. In other words so what.
Reviewed May 1, 2018
Twice I've ordered items from Wal-Mart online that claimed free 2-day shipping. Both times I get a tracking number with a date 7-10 days later than the order date. When I call customer service I just get the runaround. Lesson learned, won't be ordering from Wal-Mart ever again.
Reviewed May 1, 2018
Their products are very good and I usually buy my pet stuff from Walmart. I really love the way they stock the things that you need for your pets. They have for each pet you have. You can talk to somebody anytime of the day or night and get the best advice for your pet. They will take and show you the things that you need for your pet that is best for your pet.
Reviewed May 1, 2018
I can always find what I'm looking for on Amazon.com. If I don't like the price or want to purchase locally, I go to Walmart.com. Between the two I get what I need within my budget.
Reviewed April 29, 2018
The Walmart.com associates are very rude and offer no help to the customer so I asked to a supervisor. The supervisor started making excuses immediately and like her associate was very rude and offered no help. It seems that whether you call the corporate office or walk in a store in San Antonio Tx CUSTOMERS MEAN NOTHING TO WALMART. I am sending my SAM'S Membership back to them and will find other stores to trade with. Way to go Walmart.
Reviewed April 29, 2018
Often use Walmart.com because of a broader selection of product. Sometimes online pricing is cheaper than the in store price - why? Always stay with in store pick up to avoid S&H cost.
Reviewed April 29, 2018
I shop at Walmart's Pet Section because I have a very choicely Puppy and she will only eat a certain type of Food and Treat. I shop all her pet care needs as well, prices are great. Shopped other pet stores and Walmart is the best. Will only shop there for Her.
Reviewed April 28, 2018
The Walmart store has signs so customer can find items easy. The pet items are in order and priced. And at good value for money. Inexpensive. A variety to choose from. I visit The Walmart on 190 Street Normandie Los Angeles.
Reviewed April 28, 2018
I stopped shopping Walmart.com after the 3rd time out of 5 orders were canceled for no reason or explanation and my payment wasn't refunded for almost a week. In addition I purchased an office chair from a third party on Walmart.com that broke after 60 days of use. The seller offered no refund and Walmart refused to offer any refund either. Contacted Walmart customer service and was told Walmart offers virtually no protections to their online customers. What an awful company.
Reviewed April 27, 2018
This store is always helpful and they almost always have what I need for my dogs. The only complaint that I have I always have to go to another store or order my dogs flea and tick medicine.
Reviewed April 26, 2018
It's almost impossible to get a customer service rep at Walmart. And, they know nothing about animals and products they carry. Only help I got was directions to pet supply area. Then you're on your own.
Reviewed April 26, 2018
Low-class customer service at Walmart Jones/Lake Mead! Bought online for pickup there, what a mistake! Don't bother! Shop at Amazon instead. I refuse to ever shop at Walmart again!
Reviewed April 25, 2018
Ordered few things to be shipped to my house. Check the tracking number and it claimed my items were delivered yesterday at 2:29 on front porch. Spoke with customer service who claim the package was lost in mail and offer to ship replacement item. So now I have to wait another 3 days to see if my package might show up this time. I can understand this happening every now and then but this is third time in row. Despite my gut feeling I had decided to give them a third chance to get things right but didn’t happen. I know I will no longer shop at Walmart in person or online. Their 2 day shipping is a lie and they will say they delivered package but it will never show up on your porch nor will they give you refund or discount. Walmart is a disgrace and I will keep my fingers crossed that Amazon will put them under.
Reviewed April 25, 2018
I went to the Walmart superstore located at 83rd and Stewart in Chicago, IL on 4/3/2018 to purchase a canister of Febreeze one and I asked a Walmart associate about the refills because you can reuse the canisters. He told me they did not sell the refills then I told him, "You should not be selling Febreeze One then." How stupid is this or incompetent is this. I should have asked to speak to the manager but did not.
Reviewed April 25, 2018
I feared for my life at Walmart the other day. I was asked to show my receipt to some lady that works there immediately after check out. I did not have time to deal with 2 checkouts. A Sheriff came out and accused me of theft, ran my tag and detained me for not showing some lady my receipt and not showing her what I bought. I will never return to that Walmart or any other ever again.

Reviewed April 25, 2018
My main shopping online site. I find great values price wise. I shop wisely though... Reading many reviews also helps to make a decision. I live on a fixed government income so I have to shop within my means. 95% of all purchases are exactly what I want. If I have a problem Walmart has always given me credit. NO PROBLEM. Free shipping at $35, usually arrives within 2 days.
Reviewed April 25, 2018
They should expand their cat food selection. There aren't hardly any healthy varieties whose 1st ingredient is meat. Most all list corn as the main ingredient. Cats are carnivorous, meat eaters! I see numerous varieties of natural, meat, dog food. Beef, chicken, salmon, turkey, venison, etc...; ie: Walmart carries Rachael Ray brands of dog food, but none for cats.
Reviewed April 24, 2018
In the past 4 weeks, I have witnessed at least TEN Bettas die from both ammonia poisoning and ich. Some of them I don't have pics of (3). There would have been more at this store if I had not have been changing their nasty water and taking and curing 4 of them... And helping 4 other ones and adopting them out. That's 18 total plus other Wal-Mart locations in the Valley makes me pretty upset???? Here are photos of 8 of them. Someone needs to put a sign up to stop overfeeding them, have more than one person who changes their water, or even better STOP ORDERING MORE. PERIOD. Problem Solved.
In the past 4 weeks, I have witnessed at least TEN bettas die from both ammonia poisoning and ich. Some of them I don't have pics of(3) There would have been more at this store if I had not have been changing their nasty water and taking and curing 4 of them... And helping 4 other ones and adopting them out. That's 18 total plus other Wal-Mart locations in the Valley makes me pretty upset ????
Here are photos of 8 of them.
Someone needs to put a sign up to stop overfeeding them, have more than one person who changes their water, or even better STOP ORDERING MORE. PERIOD. Problem Solved.

Reviewed April 24, 2018
I've done a fair amount of online shopping with Walmart, and the packaging has always been very good when I have the items sent to my home, and the customer service has always been great when I pick it up in-store. And (being known for my frugality) I've always been very satisfied with the prices.
Reviewed April 23, 2018
My family is very busy on the weekends. So around 9 pm we arrive at the Walmart in Anna. At 10 we were ready to check out after grocery shopping. Not a single lane was open. Apparently all lanes close at 10 pm at a location that is open 24/7.
Reviewed April 22, 2018
I do a lot of my shopping online. I like the convenience and easy of online shopping and only have had a couple of problems with what I have bought but have always been solved with an email or phone call. The only thing I don't like about online shopping is when you type what you're looking for it always gives you extra so it does take a little extra time to find exactly what you're looking for.
Reviewed April 21, 2018
I have been to Walmart 4 times in the past 2 1/2 weeks, and have bought a total of four fish. 3 of them were common goldfish, and the last one was a Calico fish. All but one of my fish have died. My calico fish died about 13 hours after I purchased it and it lost all of its color, and then they sold me a fish that was already half dead, and it died within the first 2 days I had it, and then the other one died within 3 hours after purchasing them. They have no professional experience to be taking care of those fish properly.
I explained to them that I had not owned a fish since I was little and needed some help with what would be the best type of tank to use and proper guidelines on how to care for the fish. The guy had to look it up on his phone, and all 4 times that I have been there no one has been any help and none of them knew what they were doing. I will never be purchasing another fish from there, and while I was looking at the fish there were countless fish dead in the tanks just sitting there.
Reviewed April 21, 2018
This is a sad story. I researched best bed pillows and found, believe it or not, that Walmart offered the highest rated. I ordered two for $125.00. In a few weeks, I received a shipment of two large, put-together-yourself wooden bookshelves in heavy boxes. I had no idea who ordered the shelves and began asking my neighbors if they had ordered them. The following week I received two more. A month or so passed and I called about the pillows that never arrived. I was told that Walmart's skew number was incorrect and for each pillow I received two shelves instead.
I was sent two labels - for four boxes? I called back for two more labels to return the bookshelves. I'm 66 years old and couldn't lift the heavy boxes to deliver them to a UPS store. I asked about UPS picking them up and was told they didn't do that. Today I've put the labels on the boxes and will deliver them myself to a UPS store. Hopefully a nice young man with muscles will help me unload them. And even more important, I'm hoping I get my $125 back from Walmart!!!
Reviewed April 19, 2018
I received a $50.00 Boston Pizza gift card from my family. Walmart and their supplier verified it was purchased at Walmart Canada. They said it was never paid for but it has a 0 balance. It was verified at Boston Pizza that it was never used. I have spoken with Boston Pizza and Walmart extensively. Walmart will not work with the supplier to assist with any details so I can ask my family to locate the credit card payment although they say it was never paid for. I have spoken with "Customer Service" several times and it is obvious they don't understand anything about the merchant gift card or want a resolution. They just said the card was never purchased...and if it was, produce the receipt. I was promised a call back by a manager, Roland ** but he does not call back after leaving several messages.
So Walmart takes the money for gift cards and distributes it to the various merchants the cards belong to when activated. If they don't activate the card, assuming this is in error, then Boston Pizza does not get paid and the consumer has an invalid gift card. Someone has the money for this gift card and Walmart does not wish to disclose any information to help uncover if there is a problem from within or an error at the time of purchase so the consumer loses and Walmart keeps the money.
Reviewed April 18, 2018
I ordered a photo blanket for a gift. First, it took over an hour to order it because the site kept deleting my pictures. Then 12 days later when I called to find out why it hadn't been delivered I was told it was lost!!! I asked how they knew but never got a good answer. Was on chat for at least a half hour with no good answers other than it's lost!!! NEVER AGAIN!!!
Reviewed April 18, 2018
I made a payment to my Walmart credit card on 4/17/18 and the next day I got a late fee for no reason. When I call customer service asking why I'm getting a late fee. She said that, "Your payment hasn't posted," that why I got a fee. Told her that I paid on time and shouldn't get a late and she got a attitude. So I ask for a manager the like 5 times or more. I finally spoke Tiara the manager and I let her know that I did like the Rep attitude and trying to get the late fee resolve. It was waste of time talk to manager and Rep that I could barely understand. They were no help with my situation. All they can do is blame it on the system and it will take 48 hours to fall off. I paid my Walmart credit card on same day and I never got a fee until today.

Reviewed April 16, 2018
I ordered a facial concealer/highlighter from Walmart.com (Hai Jing Yuan Technology Hong Kong Co. Limited). The package was "Accepted" on March 25, 2018 in Rowland Heights, CA. There were 3 other items on this order number that arrived on time as stated, however this particular item was set to arrive on April 5, 2018. It is now April 16, 2018 and I STILL haven't received this item. Through all the emails between myself, Walmart (who claims no responsibility) and Hai Jing Yuan (who states the post office's tracking system malfunctioned), I've been told I will receive my item within 7 days (that was 3 days ago) and Hai Jing Yuan offered me a partial refund of $4 and I keep the product (HAVEN'T SEEN THE ITEM NOR THE PARTIAL REFUND).
My issue with this whole ordeal is that the item is coming from China by way of Rowland Heights, CA meaning I was duped into thinking this product was coming from a company in CA to arrive on said due date of April 5, 2018 only to find out it's coming straight from China - AND Walmart is okay with their customers being treated like this???
I told Hai Jing Yuan AND Walmart to keep the money AND the product and that I will be filing a complaint against BOTH of them for fraudulent practices. I canceled my Walmart account and deleted the Walmart.com app. I'm STILL waiting for my concealer in the mail, Walmart could only say they were sending my concern to "higher authorities" - yeah, right, I won't be holding my breath for that one. I even tried to do a return on the item I never received and the order number information keeps sending me back to Hai Jing Yuan, who in turn keeps telling me the item is on its way, check the USPS tracking number (see image attached). This is ridiculous!!!
Reviewed April 16, 2018
Whoever orders online regularly should notice this change. Walmart claims you get free shipping when you spend $35.00. Well I loved getting everything from them because I am for one disabled and I live 100 miles from the nearest Walmart, plus I am on a fixed income. What I notice they are now doing is charging more if you have the item delivered than if you picked it up at the store yourself. I don't see that as free shipping. Is this a loophole they have found? Is this a sort of fraud? It looks like a nasty trick to me and my intelligence has been insulted. Has anyone else noticed this? Stop it Walmart. I feel cheated! I've been pretty loyal to Walmart for years and years.
Reviewed April 14, 2018
My husband and I decided to go 3 days at the lake fishing because he was gonna have a 3 days weekend. We decided this on Monday. I ordered floats tubes at Costco and spent extra money for the 2 days delivery, same thing with Academy for the fishing gear. We needed waders and the best price was at Walmart. I ordered them on Tuesday, 2 days delivery. Well, on Friday everything arrived including my husband 's wader but mine is missing. I call Walmart, they don't take responsibility and transfer me to FedEx. FedEx tracked my wader and found out that Walmart didn't ship in on Wednesday like they were supposed to do (someone messed up at their warehouse I supposed) and shipped late Thursday night. So my wader was still in Texas on Friday evening (we live in Southern California) and I couldn't even pick it up.
I ask if there was any other similar product available here in San Diego and they said they could not give me a different product and the wader I ordered was not available anywhere near me. I told them I had to leave the next morning for the 3 days vacation and they didn't care. They ask me 'What do you want me to do for you?' I replied that I wanted my wader!!! That I was gonna delay my vacation and just go for 2 days if my wader could come here the next day but no. They can't do anything. They tried to blame Google Express for this but even if I ordered through Google Express, I place the order on Walmart. This was Walmart fault!!! They made the mistake at the warehouse and ship my item too late!!! How can Google has anything to do with Walmart warehouse?!! We all entrusted Walmart to do what they were supposed to do but they failed.
At the end Google Express give me 25$ coupon and were very nice and polite. They apologize but still 25$ is not buying my vacation and the hundreds of $ I spent for this trip. Also Considering I drove over 100 miles to found a wader after I found out Walmart messed up and still didn't found it anywhere. There is a reason I ordered online. But at least Google Express give me the coupon and was nice and understanding. Walmart didn't give me anything. They try to blame anyone else when they are the problem. Their service is poor, they don't do what they promise and they don't care about you. I think The only reason they are still in business is because they can lower the price of products.
Thank you for ruining my vacation Walmart. I sure never gonna order through you anymore. In fact I already place another order through Target. I understand sometimes mistakes or errors happen but is up to you and your service to found a solution for the problems you cause. I suggested to pick up the item myself even to purchase a different item that was available in my area and then return the other product when it would have arrived but Walmart doesn't even TRY to help you out after they made the mistake. Looks like we are just a number on their eyes, not people. I sure used to shop a lot at Walmart but I am not going to anymore and I will start shopping somewhere else. As you can see on the picture below it says arrives by Friday not Monday, 2 days delivery not 6 days!!!
Reviewed April 13, 2018
I purchased a BeautySleep Sanford Plush Mattress from Walmart.com and my mattress arrived at my door in horrible condition. The man who delivered it, from the start, asked me to get up into the small delivery truck and take a look at my purchase. Upon inspection, the plastic protection at the front (top) of the mattress had been broken open in several places, and the material/top of the mattress was embedded with oily-black semi-trailer brake dust, or some sort of black STAINS! The delivery driver said that I could reject the delivery but that it would probably be best if I just ACCEPT DELIVERY, and he had me take photos of not only his original delivery invoice, which proved that his company had received the mattress in its horrible condition, but he also told me to take photos of the mattress; as he took photos of his own of the mattress once he had brought it up to my house.
The mattress was under $300.00, so it was a cheap purchase, but this should not mean that I should have had to accept a filthy mattress. Thanks to the WALMART.COM's choice of shipping/deliverers (Pilot Freight Services), and thanks to the fact that WALMART chooses to not respond to my complaints/photo proofs that THEY ARE RESPONSIBLE, entirely--I now have a brand new mattress which I've attempted to deep shampoo the top of, just so that I can now store it away in better shape than it was received, as I now wait for another, hopefully, better mattress which I've ordered from a local furniture store.
Reviewed April 12, 2018
I ordered 25 (18x12x6) boxes from the vendor The Boxery. I didn't receive them timely so I contacted Walmart and they noted stuck in shipping. UPS.com says The Boxery printed a shipping label but never delivered the box to UPS. So NO it wasn't stuck in shipping. It didn't even make it to shipping. They continued to play games like this is a vendor. I didn't buy from the damn vendor. I purchased from Walmart.com. Stand up for your business. Make your vendors responsible. This is ridiculous! The last time I tried to buy from them they sent me a broken TV. Order # **. They told me I could drive to the local Walmart to replace it. It took 45 minutes because the local Walmart told me they didn't take this type of return. Walmart doesn't stand by their customers!
Reviewed April 10, 2018
I placed an order online for in-store pickup for later today. 2 hours later, I received an email stating my credit card was being refunded. Turns out, the item was never at the location specified by Walmart.com. Why would you waste people's time like that. You're a bunch of idiots. I'm NEVER shopping here again with your hormone filled disgusting glued together meat, generic GMO-filled food products, ghetto zombie employees, etc... By the way, the people of Walmart website tells me everything I need to know. You attract what you are.
Reviewed April 10, 2018
Promise to be deliver on the 7. Was going on trip. Had to wait till Monday. Lost 2 days of my trip time. I revived it. I paid extra money for the 7 not the 9. Want the extra money back it cost me. Plus you keep sending my stuff to wrong store 8 miles out of my way 3rd time. This is my Last online order for Walmart. Cost more in gas and this new pickup stinks. It's not worth the time or effort. Even the guy before me only got half his order. He was pissed too. The new pickup sinks. It's just to get rid of employees. How sad that is. They don't pay them enough as it is. Lesson learned don't buy from Walmart online.
Reviewed April 9, 2018
Never will I shop here again. We brought a brand new (Roku) TV not 2 days ago. Got it home, the screen was cracked. We took it back in the box it came in with the receipt, they said they couldn't exchange it or return it. First we were told it was dusty, then told numbers didn't match. We explained the box was tore down the side when we bought it and it had a clearance tag on it. The man from electronics said it happens especially with display models so just override it and do the return. The assistant manager Stacie refused. So we basically threw away almost $500. So warning if you need something that new and pricey spend the extra and go somewhere else because you may get a product that doesn't work.
Reviewed April 7, 2018
The order # ** was supposed to be delivered Today, April 5th, 2018. Upon tracking it and talking with your Customer service agent and his supervisor, incident # **, and then again with the Colorado Agent and Supervisor, incident # **, I came to know that they knew nothing on - why it's not shipped. Walmart agents and supervisors didn't try to escalate this issue to the senior management and told me flatly that I could cancel the order as it was not delivered! This is the 2nd time this issue of no-delivery for my online order for this product MO80L510 and item # 567387272, has been happening. Why are they keeping such a product online, when they can't fulfill the order?
Reviewed April 7, 2018
Filed transaction dispute and week later card was cancelled without any communication, Found out because we were trying to buy groceries and card declined. I called and finally got a human and was told after disputed transactions they cancelled card and new one will be here in week. Told her that I needed it sooner, she said, "Call tomorrow to have it expedited." I called today to be told I would still have to wait til Thursday for the card. I pushed it and said, "What is the fastest!!!" I have to buy a new card and they will transfer the balance to the new card right away. We will see if this works. Customer service stunk and tried to push me off the phone!!
Reviewed April 4, 2018
After 2 weeks calling them every day, I am just tired of! I order one queen bed, and one set bed, with nightstand and storage mirror, I never get them! I get the 2 beds! One of the bed was broke! I call for the rest of the items and they say if I am not happy I should return the bed! I don t want return the bed, is already installed! I want my storage and the nightstand! I am just exhausted to fight with them!
Reviewed April 4, 2018
I bought 2 pairs of headphone from Walmart.com. I thought that if the items not working I can return them to any Walmart store. It was wrong. Walmart.com don't accept returns for these items. They sent it to 3rd party to handle the return. This company charge 15% for restocking fee plus shipping charge when the order was sent. Besides, I have to pay another shipping fee to send these items back to the 3rd party. After adding all costs associated with the return, there is not much money left for returning the items. Buyers beware when ordering online at Walmart.com.
Reviewed April 3, 2018
I placed an order through the Quakertown store online and when I looked the item up it was $9.00, when I went to check it out it was $29.34. Like I said I ordered it because it said only 2 left and figured I would contact someone to get my difference reimbursed back to me. I have tried to get the higher up people to help me resolve this however, they don’t seem to care about their customers.
Reviewed April 2, 2018
This evening I went into a WalMart BY MYSELF for a bottled water. Let me start by saying I am a 33 year old Male Army Infantry Combat Vet. Not a high schooler or college student and not with anyone else. I grabbed my bottle of water and walked up to a checkstand. I put my divider up between the lady in front of me's one beer and my water and stood there. As we waited for the current person buying things to finish the lady in front of me looked at me and just kindly asked how my Easter was and if I had a family or kids and we chatted for a minute briefly.
The checker then asked for MY ID so the lady in front of me could purchase a beer!!! I informed her we weren't together and that I didn't know her and I also had only brought $5 in to the store with me to grab the water because my wife was waiting in the parking lot in our car and I was not going to run out to my car to get my ID to validate a purchase for someone I didn't even know!!! She asked us to get out of line as she would not sell to us and it is WalMart's Policy since her and I "Talked". What is this ** Germany?!
Reviewed April 2, 2018
Me and my husband trying to order somethings off of Walmart online. And the order her canceled a total of 7 times two different credit cards. Say problem with verification of payment. But our bank put hold on money, I suppose I’ll take my business elsewhere who will accept our money. And this is not cool. Ordered more products and now price goes up within 5 minutes.
Reviewed March 30, 2018
I applied for a Wal-Mart credit card in response to an offer I received when I was making an online purchase. The offer was that I was to receive a $25 credit, but only if I made purchase with that card that day. I applied for it and was instantly approved. The card was supposed to be automatically linked to my account so I could use it, but it would not link. I chatted with customer service and they said I had to call the next day. The next day I was told how I could manually link the card to my account and use it to make that purchase, but that I would no longer qualify for the $25 credit on my statement since I would not be making the purchase on the day the account was opened.
After several hours and speaking with several CS reps, Wal-Mart was willing to give me the credit if I applied for a new card. I had cancelled the card I had just opened, because I felt this entire thing was such a ripoff. Especially when I was told how I could use the new card to make that purchase, by manually entering some data, but by then I would not get the promised $25 credit since it was no longer the same day that the card was approved.
Reviewed March 30, 2018
I placed an order on Walmart.com and received a confirmation email that the item had shipped. When the item never arrived, I discovered that the third party seller (LSC Services LLC) never shipped the item. When I figured out how to contact them directly, they indicated that they had a problem with shipping and my item got lost. Moreover, they no longer had any of the item left in stock to send me a replacement.
I had chosen Walmart.com to give Amazon some competition, but based on my experience and the dozens of poor reviews on ConsumerAffairs, Walmart is clearly out of its league. Its third party sellers can't be trusted with even the most fundamental practices of a) knowing how to ship items and b) alerting customers that there might be a problem. LSC Services LLC did issue a refund. That's the only positive thing I can say about my experience.
Reviewed March 29, 2018
Walmart is the place that I feel very very special. I love to go there and they know me by name. They are always there to help me and answer my questions. Also, I have kids and I love to hear about the new things happening.
Reviewed March 29, 2018
I have a Walmart card with Synchrony Bank and I have had this card for a little over 7 months for I have never went over my limit and I have always paid on this card on time. Today 03/29/2018 I went to go pay a payment on the account and there was a message in bold telling me my account was close. The first thing I did was talk to one of the customer service rep through the online chat thing and I was told to contact TransUnion because it was in reference to something they sent over to them (Walmart, Synchrony).
I called Synchrony 1800 number on the Walmart card and the representative stated she couldn't tell me why because she didn't have the paperwork on hand that they sent over but they will send me something in the mail within 7-10 business days. The account was close on 03/27/2018 and I didn't have any knowledge of it. Until 03/29/2018 my credit score is still the same so I'm just at a totally lost for words but I plan to file a complaint. This is just too unfair because I do not want this affecting my credit score.
Reviewed March 29, 2018
They don't carry the higher quality foods. Also, customer service is awful. But it's great for ability to pick up pet food while doing other shopping and with the new pick up options it's very convenient.
Reviewed March 29, 2018
My experience at Walmart was great because I found thing I needed. I was trying to get keys made and one rep called for the one who a works there. And they came right away.
Reviewed March 28, 2018
I love looking through the pet supplies. They have a large variety and I can usually find what I need. The price is usually good compared to other places. But they could use more help to assist their customers in need of help.
Reviewed March 28, 2018
More of a selection of dog foods would be nice. More grain free dog foods would be better choices for an average family. More large sized boxes of treats would be helpful as well.
Reviewed March 28, 2018
I have shopped at Walmart often and it's apparent the sales associates require additional training so they may be able to provide satisfactory customer service. I asked several sales reps the same question on items in their departments and received totally different responses. As an example, I asked two sales associates where the Samsung Toner Cartridge 111S was located. I knew you sold this item because I purchased it there several months ago. One sales associate gave me the location and the other told me it was out of stock. Well, neither was correct, the item was no longer in Walmart's inventory. In other words, Walmart discontinued. That is just one experience, I have had several others. Since I have better things to do than waste my time, I will not shop at Walmart again.
Reviewed March 28, 2018
Customer service is awful. Not very courteous. Cannot find one person to answer any questions on what to look for or on the product itself. Cashiers are not helpful and employees are scarce to find for help.
Reviewed March 27, 2018
I shop at Walmart for my pet needs because they carry all the products that I buy and use, at the lowest prices. I've checked Petco and PetSmart, and Walmart just beats their prices on everything I buy.
Reviewed March 27, 2018
Very convenient to use either online, in person or by package pickup or shipping. I love going to the store to see what's new but online usually has the newest items. The new free package pickup is really great because when you want something you can usually pick it up that day.
Reviewed March 27, 2018
The staff is very helpful if I have questions. They carry the regular brands and the special brands, and the selection is great. It is nice having a store within driving distance to fulfill my pets needs.
Reviewed March 26, 2018
Walmart stores are usually in disarray and nothing is ever in the same place twice! As far as the quality or price, I feel like you can get more for your money at Walmart for the same quality as the more expensive stores.
Reviewed March 26, 2018
Marshal, TX has a great Wal-Mart store...fresh veggies too. Many sales...but no longer has "price match". Cashier’s fast and employees usually are helpful once they get off their cell phones.
Reviewed March 26, 2018
My local is ok but not consistent on what they carry. My animals like something then they don't restock. Then two months later they restock it again and it's so frustrating. I get so upset.
Reviewed March 25, 2018
Recently while searching for a DVD located one in a Walmart store approximately thirteen miles from my home. After entering order information was redirected to a third party vendor on Walmart's site. Placed order thinking that Walmart would respond if there were any problems. Big mistake. Have a DVD player that doesn't work and Walmart will not take any responsibility. The irony is a player was available at Walmart but redirected to a company in California. Makes no sense.
Reviewed March 25, 2018
I have been putting up with the unsatisfactory conditions at this particular Walmart (Wetumpka Alabama) for a few years now and would change stores if it wasn't the only store within a 30 mile radius. There are so many things that are wrong with this store and its management that it would be too lengthy to list. Recently I went to purchase a set of Bluetooth Earbuds. I waited in the Electronics Department for 20 minutes before an associate even looked at me. Another 15 minutes before I finally gave up and walked out of the store. 2 days later I went to purchase the earbuds and got behind a customer at the Electronics counter. After taking care of this customer, the associate said to me to wait, that he would be with me shortly. Really?
I was in the Garden Area of this same store and was looking at some yard lights they had on display. Glancing around, I did not see any of this same lights on the shelves. I got an associate and led her back to the display of yard lights and asked her to show me just one of the lights that was on the display. She said she couldn't and called another associate over to where we were at. I asked him the same question, show me just one of these lights that are on this display. He told me that there was none. I asked him why was this display up if these lights were unable to be purchased. He said that that is what the manager wanted and that he did not understand why either. Trying to get assistance at this store is terrible at best. You certainly do not want to infringe on an associate's time while they are on their phone or talking with another associate. How dare the customer to be so rude. I could go on and on about this store but will end my rants here.
Reviewed March 25, 2018
Walmart is a default retail option. If I am looking for something disposable or cheap then Walmart is where I go. For high quality merchandise I will typically go to a specialty store.
Reviewed March 25, 2018
The store is well stocked. The employees are very helpful and nice. Walmart stores are everywhere. They have a lot of brands to choose from and they also have a great pharmacy.
Reviewed March 25, 2018
Walmart has a good selection of various pet foods, toys, treats, to choose from for your pet. They also carry a variety of things such as cat litter and leashes, bowls, etc. Their prices are very competitive and in most cases, a lot cheaper than their competition.
Reviewed March 25, 2018
I shopped in all different stores. The best value for your money is Walmart. Their cat food doesn't sit on the shelf long so I know it is fresh. My cat is happy with her food.
Reviewed March 24, 2018
Although each Walmart has a different variety of items, the prices are less expensive than other stores. Usually the litter is priced good. The Walmart neighborhood store is great, however sometimes when litter is on sale, it is completely gone. Also the price display is frequently missing or items are placed far from the price amount.
Reviewed March 24, 2018
How terrible, wanted to buy a pair of shoes, not tag. Went to the counter, 3 associates standing around chit chatting. One finally said, "You need help!!" Yes, she got on the intercom and called another associate. I waited by the counter 30 minutes and nobody ever came. Other three told me they could not help me since it was not their department. After that waited in the checkout lane another 25 minutes to get rang out. Lazy employees who don't care about the place they work for, only the paycheck.
Reviewed March 23, 2018
Oh my gosh. Their money transfer is the worst transfer in all the transfer here in the States. My husband's company in Florida sent me a money via Walmart to Walmart transfer. I live in CA and the place where I live is 14 miles away from Walmart. To make sure that the transfer is available and ready for pick up I call the customer service, she ask me questions like am the sender or receiver. My name and the reference and she told me that the money is available for pick up and I need to bring my ID at any Walmart center.
When I go to Walmart they also ask for my address verification and ID. I have the ID but address verification was save on my phone and I still need to print. The customer service of Walmart and the clerk on Walmart was saying different thing. And then it came out that I couldn't pick up the money and the clerk told me that I need to call my sender because they are going to refund the money to her. Look how sucks their system was. It's like their system were just work by very elementary student. I'm not going to recommend Walmart to Walmart transfer to any business establishment like my husband. Bank transfer is still better. Although it takes three business days but it will going to your account. This Walmart system so suck including their customer service.
Reviewed March 23, 2018
I have complained to corp. 3 times about a very annoying door greeter at this Wal-Mart (7th. St. in Joplin Mo.), his co-workers can't stand him, the cashiers and service desk get daily complaints on him, he is loud, you can hear him from front door to at least aisle 20, he is at least 6'4 and talks in a woman's voice sickly voice, and he sings his hello's. I have heard other customers when am shopping complain to each other about him. We spoke with a asst. manager on the floor, he said, he has had numerous complaints, he spoke with a manager and he got jumped all over.
The guy stands right in front of the deli dept. and bakery, then there is Subway, all of these people have to listen to this idiot all day long, and try to hear the customer to take an order. At Christmas, he sings ho ho ho, all day long, Corp. got upset with me, said, they have been in the store when he sings, I said, "Have you tried working with it 8 hours a day." "Well no, we just gave him an award last week, for being the friendliest door greeter," I said, "Oh, he's friendly. He was bragging to all of his co-workers one morning, that they should all be more like him. Another customer told me this, she heard it on one of their morning meetings."
I understand, everyone needs a job, but when you have someone in there that is making it hard on fellow co-workers and making paying customers a nervous wrecks, something needs to be done. This just shows the ignorance of the person that is over the 12 stores in this area, I guess, they want to be known as the Wal-Mart with the singing doorman. He is also rude to his fellow co-workers, makes snide remarks to them in the breakroom. I have not spoken with one employee at that store that likes him, they say all day long, customers are complaining about him.
Reviewed March 23, 2018
Walmart just need to open up more registers because you can wait up to one hour for a couple of items to be purchased. The wait is too long for the items.
Reviewed March 23, 2018
Wal-mart does restock quite often. They do run out of their supplies of dog or cat food. But I like to shop there since I know the products are fresh...
Reviewed March 23, 2018
Walmart needs to upgrade the quality and style of their women's plus size clothing. It looks very cheap. Even though the prices are low the quality is awful.
Reviewed March 23, 2018
I'm at Wal-Mart 3 times a week, usually I can find whatever I need, cat food, sometimes they're out of my special flavor, then I go to another Wal-Mart to see they are out also, understanding, Wal-Mart warehouse, is out, that doesn't feed my 3 picky fur babies. Still my favorite store. Always have a good experience at Wal-Mart.
Reviewed March 22, 2018
I ordered 3 items for my son's car 1 week ago. The items were going to the wrong address. I usually pick up my orders from my local store but 2 were from 3rd parties only 1 was directly from Walmart. I caught the problem immediately the next day when tracking my order. First I tried to cancel the orders which the site did not let me do. Complaint # (1) It was suppose to be a 2 day from Walmart when spending over $35 but it took 5 days to be delivered to the wrong address. (2) Unlike competitors, AMZ...N no customer service number to call so I had to talk to a person thru text who assured me that the Walmart package would be delivered to my correct address.
(3) THE PACKAGE WAS STILL DELIVERED TO THE WRONG ADDRESS. (4) I contact the 3rd parties, 1 assured me that the package would be delivered to the correct address but after it was not they apologized, blamed it on another worker then said it would be taken care of. STILL NO PACKAGE. The other 3rd party said contact USPS, I did, who THEN wanted to charge me 13.95 to reroute the package, then USPS informed me that they never received the package yet. When I contacted the seller I know that they did not send the package yet so could they change the shipping address the answer was basically NO. These packages were small, yet still it’s my money and they were for my son.
(5) I've shopped in Walmarts nationwide since opening. More than half of the employees now are not friendly, unlike TAR...T stores. When I do my early shopping there every worker greets you "good morning". (6) The crappy shopping carts that they will never fix. I will never shop at Walmart, I just bought food from there because the prices are reasonable but I am currently searching for a better option.
NO MORE WALMART, the competitors have GREAT! customer service and the same + more products coming directly from the warehouse, sometimes same day delivery. AMA...N for all of these reason and what everyone else says is why you will find yourself closing your doors permanently very soon. Again the items did not cost a ton of money and they were small, Thank God it wasn't something expensive or large. I just placed the same order with AMA..N at a better price plus addition items, they will be here in 2 days. My family which is very large nor I will no longer spend any money with Walmart again. You permanently lose a great customers. Bye Walmart.
Reviewed March 22, 2018
I had a customer that wanted audio installed in his office. The silence was killing him. I ordered wire from Florida, tools and receivers from California, and speakers from Wal-Mart. His criteria for the install was, "keep it cheap." 10 speakers for about $165, I thought was a good price. Told the customer that, if given the money, that all parts will arrive within 5 days. Got the confirmation from Wal-Mart that it would be 8 days. Install rescheduled. Every other part ordered was either early or on time. Eight days came and went. Install rescheduled again. Hoping against all odds the speakers were to be delivered according to UPS's website, I started the install, speakers were delivered to me by my wife, and install was completed at 11pm. I chatted with a Wal-Mart representative about this and offered a $10 refund... at least the speakers work.
Reviewed March 22, 2018
There is not enough selection and you have to buy larger sizes in dry food. They do sell popular brands at decent prices and a few "Select" brands also at a moderate price range which is in their favor.
Reviewed March 22, 2018
Checkout is overcrowded since staff was cut (in this area) but the new 'pickup system' is very good. Basic household & health items are well-priced but fresh food is more costly than local grocery stores.
Reviewed March 22, 2018
Walmart is my first choice for shopping for my cats. The others such as PetSmart have a larger selection, and carry specialty items, but I will usually return to Walmart for my weekly shopping as their prices are much better.
Reviewed March 22, 2018
I went to purchase a turkey roaster which was a great deal, but the customer service was awful. I must have passed at least 5 employees, which none of them greeted me. There was only one register open and a long line. Just a very negative experience overall.
Reviewed March 21, 2018
I bought a video game for PC for my daughter birthday from Zebulon Rd branch in Macon, GA, but the game was incompatible version and it was 9 years old, this means it is obsolete, upon taking it back to the customer no service to exchange it for another game the ladies behind the counter refused to exchange it. Instead they offered to give me back a new box of the same game and the same software, I was amazed how smart they were!! How another one of the same game will work if the first one did not, so instead of understanding the nature of the game they started to laugh at me in front my daughter and the rest of the customers they were behind me. I was so upset and angry that I throw the games and left the store shocked and mad.
I sent a message to the home office of Walmart demanding apologies from the 2 ladies who treated me with no respect and I told Walmart I'm not looking to get refund for the games but I demand apology, up till now the only respond from the asst manager Nicole was to stop by and we will give you a gift certificate!!! My respond was I need their apology that's it, I'm not seeking money or gift certificate since I will not shop at your store anymore, hopefully people get aware of the kind of customer no respect no service they will face every once a while from uneducated no manners employees they might find at Walmart. The incident happened on 2/24/18.
Reviewed March 21, 2018
Virtually no customer service, sometimes long check-out lines, poor quality meats and produce and long check-out lines. The only real benefit to shopping there are the prices which tend to be lower than elsewhere.
Reviewed March 21, 2018
I typically have to "settle" for another product because what I am looking for is out of stock. They either don't have the size I need, the brand I usually buy or there is only one when I need 3.
Reviewed March 21, 2018
The neighborhood store in Deltona frequently runs out of stock on many items and even though I ask managers, the stock is still out. Also they no longer carry fresh cod or halibut, only salmon and they made some changes to their Bread Dept and the French bread is often dry and falls apart when I try to slice it.
Reviewed March 21, 2018
Walmart's pretty good for the price... not as many options but the not a pet store! I can usually find what I need and like I said can't beat the prices!
Reviewed March 20, 2018
I've had dogs all my life. Bottom line you can get the same product much cheaper at Wal-mart. Why shop at fancy places when you can save more than a few bucks!
Reviewed March 20, 2018
I had ordered some braided rugs from Walmart online. I was supposed to get free two day shipment. I received an email from stating my order had been shipped and I would be getting my order on September 26. My order never came. I received another email stating I would get my order on September 28th. My order never came. I tried to track my purchase through UPS, they had not gotten my order. I called customer service, the gentleman was very kind. He said he couldn't explain what had happened, the shipping label had been printed but my order was never shipped out. I actually tried again but the same thing happened. So, I got my money back and ordered the rugs from Amazon.com.
Reviewed March 20, 2018
I went to electronics, picked out a couple of speakers for my TV with some advice from the clerk behind the counter. Good advice, speakers work great! Whenever I have had any problems with a product WalMart has always allowed me to return it with absolutely no problem.
Wal-Mart Company Information
- Company Name:
- Walmart Vision Center
- Website:
- www.walmart.com