Wal-Mart Reviews

I returned an item to customer service and needed my debit card credited. They were unable to do that so I excepted cash from them. Which in turn confused me about my banking information. Not happy about that customer service.

Prices are competitive. Service is not the greatest with few cashiers. If you like checking yourself out, it is better than average. Online shoppers tend to purchase and then have the order delivered to their vehicle. A convenience I don't use at this time.

I ordered my son pants online, from Walmart. I never used their online service! Not only did they come to my front door! They fit him perfect! Walmart, thumbs up! Your online service is great! They also arrived in three days! Macy’s didn’t do a better job than Walmart! They send your order to the post office! Again, if you can get your item online at Walmart, do it!

I hate Wal-Mart but cheaper than Target. The employees so rude! Management if you have sucks! Especially in Plainwell Michigan. Same here in Scottsdale AZ. Training needs to be provided. Obviously Wal-Mart doesn't care. I know for a fact you have RACIST working in Scottsdale AZ. Disgusting!!! Only shopped at Wal-Mart less than 10 times & will never go back!!

Every Walmart I have ever shopped at seems to hire the rudest people in town. Their products are so-so. Sometimes you will get amazing deals on good quality items. Sometimes it is better to shop around. I have corporate programmed on my phone because if you call the store they don't seem to care.

I used Walmart online. Shipping routinely is two- three days and over a certain amount, it is free. I love the convenience of home delivery and buy over the counter meds, home supplies, paper goods, toys for gifts, and even food that does not spoil (crackers, cereal, soup, etc.). Prices are reasonable.

Not enough registers open. You can find what you want however when it's time to check out you have to stand in long lines to do so. It's really bad when there are employees just walking around and talking to each other.

Our Walmart does not know how to purchase. Many times they are out of stock of items such as sodas, bread, of specific brands. They do not realize the popular items sell out on a regular basis, so they should order more of them. The staff for the most part do not speak English and do not understand if you ask them something. Recently I have noticed they are no longer stocking name brand items but are carrying Great Value which is their brand. They do not keep a good selection of clothing sizes. Nevertheless, I do like the scan and go checkout lines; they work well.

I went to Walmart to transfer funds, Walmart to Walmart. It was supposed to take 10 minutes. My family member showed up at the other Walmart and was told that the money was not available. I called customer services and was told that there was a consumer fraud alert and that the transaction was canceled. I could not get an answer as to the specifics. Since I should know if there is a fraud alert affecting me, I was perturbed. I never got a real answer but was told to make another trip back to Walmart to receive my refund. Really? I will NEVER use this company again and have no idea why Walmart would continue to do this to their customers.

Overall I feel Wal-Mart is gonna be your best bang for the buck! Good variety compared to Target. Just don't expect much customer service but what they lack in customer service they make up on reasonable prices items. Sporting goods is hard to beat. Some of the best hunting supplies I've seen.

Walmart is ok. But some of the employees are rude, some act like they don't have time to assist you and some rather talk to other people or employees than you. There is 1 person that works at Walmart that really knows how to treat people. He's a door greeter. He does his job very well!

Too hard to find anything, prices are sometimes higher than in regular grocery stores. Clothing - meh, sometimes shoddy, sometimes ok. But I do like their produce, fresh and last longer. Like their garden section.

I like to shop Walmart because it's convenient for me especially after work. However most of the time they have the bigger size items when I need to buy the regular size. Also, I go look for items that they claim they have, I go to the store and they don't have it in stock.

First of all Walmart needs to understand that they cannot sell things that they do not have! I cannot even begin to tell you how frustrating it is to go into the store and see empty shells. I've often gone in to look for items that I purchased just the week before and find a large open area where the item was but no inventory. Then you have to experience this constant push to have you check yourself out. It is amazing how retailers have forgotten the simple idea of people doing business with people. The idea that everyone has to buy from a machine through a machine by a machine is insanity! Hiring tellers is the first step.

Shopping at Walmart is fun. I can always find what I am looking for at a good price. I find that the check out at some Walmarts is sometimes difficult and the personalities of the check out personnel is "testy".

Walmart gets a bad rap for a multitude of things, but they still provide the best value for the money and that's where I shop for the majority of my groceries. I never had that much of an issue with checking out, but the changes with more self-checking stations has many people upset about jobs being lost. While that might be true, I appreciate being able to get in and get out without delay. I had an issue with my coupons the other day, and then with my payment, but both times a clerk was right there to help me and it really wasn't a big thing, just what I haven't learned to do quite right yet.

I shop Walmart because they have the best prices and several departments that provide most of my shopping needs. The biggest drawback is that they generally carry moderate to low end products. The produce at the Walmart in my town is often sorely lacking in freshness.

Prices are pretty good. My biggest complaint is the slow checkout process. It's faster when I use the self-service checkout but now they limit it to a certain number of items in the cart and I always go over that low number. I was stuck in line two weeks ago because the credit card machine was acting up terribly. My wait time was approximately 40 minutes in line with a lot of very angry customers. Two such customers treated the cashier horribly, saying degrading and demeaning things to her but it wasn't her fault.

I get in and I get out. They usually have what I want, and the associates are usually pleasant. Ok, well if I need help, I can usually find it. Normally, I don't have to wait too long in check-out.

Walmart has a lot of items. However, I do not care for their fresh meat, their produce section is not great, customer service in most departments is mediocre or worse, and many prices are the same or higher than competing stores. Also, it is getting harder and harder to find checkout lanes with clerks - and when you do, lines are often long.

I have found expired products for sale at Walmart (canned foods and dairy), frequently an item is almost sold out but those remaining are not readily available on the shelf (too far back), and there are always people doing stocking but they can't help point out where specific items are. I feel like I'm on my own at their stores.

Creating a short order area such as for bread, milk, eggs, etc. at the front of the store would make the shopping experience much easier. I HATE having to go to the back of the store for milk when that's all I need.

The only problem I have had is checking out. There are a ton of cashiers but usually only 1/4 of them are open. Those cash registers sure taking up a lot of space and I bet those tables are dusty for non-usage.

I don't like the fact that they put things on sale and then they don't have the product and then when you ask when will they get more in, the response is, "We are not getting more in" or "I don't know." They don't take the time to find someone who may know. Sometimes even the managers don't know. Poor customer service.

The prices are good, and self checkout is pretty quick usually, but the ambience is always horrible, and most times the shelves are not stocked with everything I need. I advise trying to avoid shopping at busy times like weekends if possible.

Store hours make it easy to shop when convenient. When traveling it’s reassuring to know that even in some remote Western areas there is a store within an hour or two. I have not used their website yet but intend to.

85% of the employees are not familiar with their departments and the items they carry. Many prices do not match the price cards located under the items. I've gone back to the stores several times to get the difference.

I was not able to return a gift because I had no receipt. However, the first excuse was that the store didn’t carry the item. They DID carry it, and when I pointed out that fact, I was told I needed a receipt. The sales associates seemed clueless, uninterested, and clearly just didn’t want to help.

I have been using the Walmart.com app for years now, and with the time to time minimal error, I've never had an issue. I noticed that my Wrangler jeans were starting to wear through in the upper inseam area, so I decided to order some new ones. I wear a 38x30 pant, and because of my work, I need a specific shade of dark blue. I ordered the pants, and put my wife down as the pick up person. I know NOW that was a big mistake. She went in to pick up the jeans (which had shown up suspiciously quickly because our Wal-Mart doesn't carry that shade), and she was told that they don't make those jeans in that size, so they had to give her 38x32's. Ummm... EXCUSE ME? Where do you think I ordered my last 2 pairs from?! And why would it even be LISTED if that size wasn't available?

Some stores where I live are clean & fully stocked with good customer service. However, the once closest to me is the exact opposite! Never fully stocked, lacks cleanliness, never find a manager if you need one & customer service is horrible!

Walmart’s grocery store is fantastic, affordable healthy fruits, vegetables, slow cooker pot roast and then I can shop for pot and dishes, clothes and toiletries then I can refill my prescriptions at their pharmacy.

The employees are always courteous and helpful. They are knowledgeable about the products and their locations. They also answer your questions or get a manager to assist you. I've been shopping there for years and tell others to and carry them to Walmart to shop. It's one place you shop for a variety of household products, inside and outside.

Decent selection and prices, no customer service to speak of. Though I prefer smaller, locally owned businesses, for some items Walmart is the only choice. I am not upset by this - I know what it’s like before I walk in the door.

It is a satisfying place to shop because there are no surprises. The few returns we have made are extremely easy. But Walmart only carries what sells well. Anything beyond that, we buy elsewhere. Staples sell relatively low so we save in a slow economy. Staff turnovers are very high which tends to make our area a little more trying to shop in.

I love shopping at Walmart, it's one of my favorite stores because I find everything I look for and need. Fruits and vegetables are always very fresh. Everything is at a great price and the employees are very attentive and helpful.

Walmart is three miles from us, is open long hours, and has a big parking lot. The employees are friendly and fairly competent and the store has a good selection and low prices. We have ben shopping there for several years and will continue to do so. We know where everything is and can find it.

Ordered food. Got there to pick it up and the order was at another store. Asked why. They said that the system was messed up. So I canceled the order and went to King Soopers. The problem is their systems suck and making excuses don't help.

My Walmart never stocks shelves so that most of the time I end up needing to go to my local King Soopers to get what I need. The other thing that irritates me more than anything is - trying to dodge the carts of Walmart employees who are picking online orders!

A chore to shop there. Hard to find what you want, employees not friendly, produce not very good. Overall, good prices but terrible experience. Never enough checkouts open and calling the pharmacy and getting someone to answer is hopeless.

Never anyone available to help or they are rude, never never enough registers open which one reason is why I NEVER buy frozen foods. The other reason I never buy frozen is that I ALWAYS see go backs sitting in carts for god knows how long only to be put back on the shelf to be sold, all of this I have witnessed at one of my local stores in Tallahassee at 3535 Apalachee Parkway.

We can buy everything, like as fruits, foods and the others goods at Walmart. Very easy and fast services. In different places are different products. We are always buy something products at Walmart. Thanks Walmart.

I shop at Walmart for specific things; that is, I know what I want before I go there, so I'm not actually "shopping." Customer service is practically non-existent because, apparently, Sam & Co. has decided it is an unnecessary expense. Prices are, for the most part, lower than at other vendors, but when other stores have sales, then their prices are comparable to or lower than Walmart. Availability is iffy. Walmart has, again apparently, decided to stop carrying certain items in its stores because they are carried online. Frustrating. I still like going to the store to pick up items I want, NOW, and I don't want to have to wait a couple of days for them to be delivered. So, rather than going online, I simply shop elsewhere, knowing I probably will be paying somewhat more.

Our Walmart is a nightmare to shop. There are never enough checkouts open. The shelves are always empty of the things you buy regularly. At prescriptions counter it is impossible to get good service. Long lines always.

I like being able to order online and return items to the store if there is something wrong with them. It is also nice to have large bags of dog food delivered instead of having to purchase and carry them from the store.

Companies carry many products I want to buy for a short while, suddenly they quit carrying and create a situation where I have to hunt for them in another store. A prime example are some diabetic products like sugar free candies or other foods necessary for some people but not others.

They don't carry some major brands of vitamins, especially the brand I prefer. Their selection of my favorite shampoo brand is limited at best. They don't carry the one I like. The stores are way too big. It's hard to do a quick shopping trip. You have to walk all over to find things. Their people however are very nice and helpful. I like the self checkout but if you have anything that is on clearance you better go to a live person or you won't get the right price.

The Wal-mart I shop at hires people that don't speak English so you can't asked them anything. The shopper has to stop and wait on the stock carts. A lot of times the aisles are blocked with carts that the help are using. Shelf’s are a mess and poorly stocked.

I ordered a Bassinet/Mini Crib for my baby on January 31, 2019 and it was promised to be delivered by February 2nd, 2019, the day before myself and my newborn were due home. This was the perfect timing so I purchased and on delivery day didn't receive a delivered notification or anything but instead looked at the tracking info for myself (3:31 PM) only to find that there was no info updated regarding my delivery. After several more hours (8:33 PM) I looked at tracking again and it had an updated delivery date of 02/05/2019. Not only has my delivery order been delayed my baby hasn't had a place to sleep safely for the past two days. The excuse of Walmart Customer Service is that it is the delivery driver's fault and that I should contact them, only to speak with FedEx and they give me a bogus response such as, "We no longer use gate codes to access neighborhoods or homes."

Ok. Not only am I a customer at Walmart. But I work as a cashier. I have seen too much. Not only do I have to wait 10-15 minutes for someone to sell alcohol for me 'cause I am under 21. But I have to continue to say sorry to my customer. I feel so bad for my customer. I hate it. The other thing is management is bad. This job makes me want to cry. 'Cause I have seen CSM/managers be rude to my customers instead of saying sorry. I hate it. I have seen customer service desk laugh when the phone rings and ignore it. The only reason I keep at this job is 'cause I have a goal and my goal unfortunately cost me a few thousands. And as a full time student, managers don't like that I can't work current days. I am so sorry for any customers that come through Walmart.

Shelves are never full. Not the inventory they once had. Rearranged shelves and no more efficient. Usually no one assist you. They seem to encourage online shopping instead of in store. Shop there because convenient, but no not enjoy shopping there.

I cannot find help while shopping. There should be a telephone or intercom to service desk in the store at intervals so a person could ask for service. I am 77 years old and going to the front of the store to ask for help is difficult. Otherwise, I really enjoy shopping at Walmart.

Their customer service sucks, you call and no one answers the phone. I have waited at least 30 minutes, for somebody to pick up. They treat some of their employees like crap, and to me, they're a little racist. This is the one on 7901 Brook Rd, Richmond, Virginia 23228.

The employees are rude to hostile and management knows this and does nothing. The East Lansing Michigan Costco is the same and the manager is hostile. I talked to someone but corporate does not care. These companies are too lazy to do the work to fix the problem.

They’re understaffed and frequently you can’t find an associate that speaks English or that’s familiar with the department they’re working in. The average check out time is between twenty and thirty minutes.

Wal-Mart seems to be the "go to" store for many people, including my family, as it tends to carry just about everything you need at "low prices". However, I have started to branch out a lot more, and pay a little more here and there, as I dislike the fact that the store is usually crowded & not very clean. That, combined with the fact that the customer service is almost non-existent and there are never enough registers open, easily steers me toward other stores. The only saving grace for our local Wal-Mart right now is the fact that they have expanded their "Self Checkout" section to include lines where you can purchase more than a few items. That way I can get what I need, check it out myself, and not have to deal with the attitudes of those who are actually employed by Wal-Mart.

I have been in some not good Walmart stores but the one in Pueblo West is amazingly clean, organized and well stocked. The sales associates are helpful and even enthusiastic. It got even better when they installed self checkout stations near the doors on both ends of the store cutting the checkout lines to virtually zero. It seems they reorganize the departments very often which sometimes makes things a little hard to find. I had stopped going to Walmart all together until I went to the one in Pueblo West for an air filter for my truck and now it is often my first source for a lot of items. They will even match or beat the Amazon price on many items.

I purchased 2 tea dispensers, which were priced $19.97 each. When I finished my purchase through the self check out I was charged $24.97. I then went to the Customer Service and an associate was paged. I then walked back there with her to show her the price tag. We then walked back to Customer Service where I was only given back the case cash difference for only one of the dispensers. I was informed that this is their policy. It was not my fault they put the wrong price on this item.

They advertise low prices but many supermarkets have lower or equal prices. Walmart does not give you the best products so you are paying for an inferior product at an equal or higher price. There are some exceptions. Margarine is one.

I don't like to be watched when I am checking out like I am a crook & if they don't like use checking out then they need too put more people to check us out. Hire more people or open more lanes.

Takes too long to get liquor from lock up area, runs out of Walmart brand on potato chips, out of Dreyer's ice cream vanilla bean, but is easy to get in and check out. Staff are very helpful, store is clean even with restocking the shelves is going on.

A quick go to store. You must know where the items are you want. Good luck finding assistance. They do beat most other stores as far as Price is concerned. I also love the fact that some stores still have a Fabric and Craft Departments.

I feel as though if Walmart employees were paid better wages at every level, then the customer service would certainly improve. It should be feasible to do, as Walmart is one of the biggest companies on the planet.

I shop at Walmart because of the prices. They are now limiting more name brands and carrying their own line. This means I am having to go elsewhere for items I use. It is also impossible to find sales help on the floor so I wish they would install more price check machines and have flashing lights so people know where they are!

I can always find what I'm looking for and the wide availability of brands is great. I feel clothing is priced very affordable. Only problem is sometimes the fruit is not as tasty as I would like. Sam's has great fruit. Same company!

Walmart is my go-to store for a bunch of stuff. I find products of superior quality compared to other established stores; grocery stores included, e.g., Walmart's large eggs should be relabeled extra large; that's how big they are! The Walmart I shop at has way better prices on dairy; laundry supplies; candy; candles/air fresheners, and general household products. Many products are half the cost; compared to other stores. The staff is always welcoming, and they remember you as loyal customer. My only complaint is, they stopped stocking their brand of fragrance-free body lotion; found a suitable substitute at Target.

Went in to buy new laptop, they had a red HP I told the attendant I wanted, said they didn't have it in red, but gray, I said, "That's fine, I will take it." When I started to pay for it, it was $50 more than advertised price, she said it was grey is why it was higher. I had her follow me back to laptop on display and it plain showed red or gray on price card, she insisted that it was $299 instead of $249 shown on card. I had her call the manager and showed her what the problem was, manager said, "Well we will give it to you for $249 but it should be $299." I ask her to show me the $299 price on anything, which she couldn't, advised her that she wasn't giving me anything. I was taking them at advertised price.

I like the Walmart for its value and prices. I think they should train their people better. No one ever seems to know where anything is, but other than that I still like the Walmart the best, so I guess I’ll keep shopping there.

Usually a pretty good experience overall. I feel the prices at Walmart are mostly very good. But when it comes to customer service Walmart is still lacking in this area for the most part. I use the self-checkout to save myself time.

I am sure no one will look at this as far as Wal-Mart is concerned. But I have been in the customer service since a young person, and I have always been kind and helpful to anyone and everyone. I went into Wal-Mart with a battery and the young man at the shop saw me and didn't open the door and when I went to open the door it was locked and I asked him and he walked away and hollered at another individual who opened the door. Then I walked in and I was going to enter thru the actual door to the store that same individual didn't hold that door. He walked thru and let the door close on me. WOW. What happened to good old courtesy and customer care. We are so killing ourselves with not making anyone want to go shopping anymore. Then we wonder why everyone is ordering online and not wanting face to face anymore. It is a sad sad thing.

My local Walmart in Forsyth, GA is the worst live fish place to buy from. I have gone in and complained to them numerous times about dead fish and filthy conditions in fish containers. I will see an improvement for a visit or two and then BAM! Same dead fish and conditions! Is there any way to stop them from selling live fish? Next time I go there, I will take pictures and take to the news outlets!

I hate self check-out. I've been shopping at Albertsons and saving a ton of money from their weekly sales. This is the first time I've been in Walmart in a while. Every single lane, but three, are self check-out lanes. Lost my business. I'm not a cashier. If I wanted to be one, it would be a lot less stressful than my job. I want someone to ring my groceries up. Never shopping here again.

I came to this Walmart which is a new store, located at the corner of Brawley and Shaw in Fresno, Ca. I came for some Slim Fast and two cans of spray paint. California requires that spray paint be locked up so kids cannot steal it. I pushed the button for service at the paint display. After about 15 minutes a guy shows up to open the cabinet. It seems he is the only one to respond to these little boxes, which are all over the store. Are you kidding me? 100,000 square feet and one guy. Then of all stupid things he tells me he has to carry the 2 cans of paint to the cashier. This is the same as calling me a thief and that I can't be trusted to pay for this. I don't believe that Walmart should be in business if this is how you do business. That way you can keep all your stuff, won't have to put up with the public, and security will be easy. I mean you even pay for Fresno Police to be on site.

My mom took my little sister to pick out a koi to add to the aquarium in my living room so my platinum koi would have a friend. I floated the fish to add into the water and then released him into the tank. The next morning I came out to do my morning feeding and turn their lights on and I notice the new koi was covered in fungus. I spoke to my mom about where she got him and she said from Wal-Mart, she said she tried to grab from a tank without dead fish and that's when I found the problem. All the aquariums are connected in shops by the piping systems... So where there is one contaminated tank... There's an outbreak of all contaminated tanks. Never buy from a place with multiple department like Wal-Mart.

I purchased a $100 gift card for my son who lives very far from us. Walmart.com asked for his phone number and email which gave me a feeling of “confidence & security” that he would safely receive. I did receive a receipt of purchase and an email of estimate delivery. Two days before scheduled delivery my son received a phone call from FedEx in which he replied he was not at home - the FedEx guy replied they’d try again. On the day of “scheduled delivery” they claimed the gift card was delivered to his apartment with no phone call. My son did not receive! I called Walmart several times asking for help. I got the run around first stating “don’t worry, the special gift card team will help resolve your situation”. After several days of no communication I tried 2 more times to connect and then received an email stating “sorry we can’t help - it says it was delivered” So now I’m out $100 and my son does not have his Christmas gift card.

I have been shopping at and on Walmart.com for some years, never had a bad experience, which at the time I assume all the products belonged to them. I purchased a home phone through Walmart.com in December, and ended up returning it once I received it, because of the shipping time, I no longer needed it. So I returned it to the store and was told I would receive my $26 of the $40 as a refund once the vendor received the item back, so I said "Vendor??" The associate said, "Yes Walmart.com is competing with Amazon, so they are allowing third party vendors to sell on their site." I called Walmart.com, and was told I would receive my full refund.

I have been a Amazon Prime member for a number of years. Recently I have been shopping on Walmart.com and for the most part had been very satisfied. On January 23rd, I ordered in RCA computer tablet and on the 26th, received a toy instead. I called and told the associate about my problem and she said that they would send another one out and I would receive it by that 30th. I asked her since it was their fault that I did not receive the tablet by the date they promised, if they could expedite the shipment and she said no. I sent a complaint to Walmart.com and they said they would get back to me but never did. To Amazon's credit, in all the years that I have received merchandise from them, I have never received the wrong item. Plus, I have been able to receive items the next day after ordering from them if I wanted it. If Walmart is going to compete with Amazon, they had better improve their customer service. Very disappointed!

When filling my Walmart online cart, I selected SEVERAL 2-day shipping items. By the time I got to checkout, and had over $35 worth of items, I noticed that some of my ship dates were no longer 2 days. And some items, Walmart wanted ME to pick up in store. What I finally realized was that possibly, if the items were not being shipped from the same location, one item might follow the 2-day shipping rule, and the other items would change to taking over a week, or as mentioned, expect ME to pick up in store. This is NOT at all like Amazon shipping.

The Walmart Market located on Lake Mead and Hollywood in Las Vegas is very unorganized. They always lose my packages when they are delivered there and they return my packages by the 3rd day of pick up notice. I normally order once a week and the last five weeks have been hell. They can never find my packages and have to go twice in the week to see if they can find it. Very unorganized.

Purchased a $370 laptop, spend 10hrs in total across 2 calls to support line and $26 on premium support contract to try and get it working over a 3wk period. Finally told after a system factory reset and full hardware and software diagnostics cannot rectify and return to place of sale for refund. Walmart.com told me to return and gain refund from Walmart store. Walmart store and Walmart.com argued over phone whilst I was at store on whose responsibility it should be. After 1hr both parties said they cannot accept return. Raised with Walmart customer service and now told not taking return due to being outside of 15th Jan return date even though proof it has never worked correctly from Christmas Day. Will never buy from Walmart again and advise others to beware even if it is slightly cheaper at Walmart, it is not worth the hassle of such poor customer aftersales service from a so called retail leader.

In February 2018 I bought Samsung tablet E 9.6" 16 GB. This tablet did not performed well. It worked some days and did not work others. Full battery. So obviously some problem. Because I also bought additional warranty, I let them know. They referred me to Samsung ASC Service. The Samsung service is just a scam that took my good charger and exchanged it to the broken one and sent this tablet back without doing anything else because the tablet still doesn't work. I wrote a review for this product. I would appreciate if people would let me know if there are problem with product I want to buy before I buy. However, the Walmart never published my review. Now I understand why when I was buying this product all reviews were great. Walmart lies. We lose our money because nothing we can do. Officially the product has its warranty, so they are not giving me my money back but also not fixing the problem.

So check this out. Walmart's a joke. I had to go to Fred Meyers twice to cash one of my ** two-party checks that I get and one reason why they don't catch it this time cuz it was $300 and it was the only cash up to 200 and I stood in ** customer services line for almost an hour and a half to get help just to find out they wanted ** cash. What a joke Walmart. You are piece of **. You're just like Kmart.

REFURBISHED LAPTOPS THROUGH WALMART ARE A SCAM: After Walmart shipped me a "refurbished" Dell laptop, I found they sent me the wrong item, the battery was completely shot and there were "fatal errors" on the hard-drive. When I returned it, Walmart would not give refund my money, telling me that now I had to deal with their 3rd Party. If I had wanted to do business with a 3rd Party, I would have gone directly through someone else. Two weeks later, I'm told I'm being charged $40 for "restocking and shipping fees". Walmart stole $40 of my money and sent me garbage. DO NOT let them scam you.

My friend purchased tablet as a gift. The tablet needs a activation code. It wasn't on the receipt and I tried calling the 888 number and they locked the tablet. Now I can't exchange or refund because it is after the 15 days. Nobody will admit their mistake and help me.

I came to Walmart to buy a laptop. Me, my wife, and my three kids waited for one hour because the lady at the electronics section didn’t have the key to open, and get the laptop! My wife was with a huge back pain, so we asked the woman if they had the laptop I wanted. She said she couldn’t check and that we had to wait for the keys, so we stayed there waiting! When the keys finally came, the lady said the laptop was out of stock even though it was displayed to the customers.

Walmart stole money off my card!! WORST EXPERIENCE EVER!! THEY STOLE $266.15 FROM MY CARD!! CROOK. I will never ever shop at Walmart EVER AGAIN!!! I can’t believe they are able to cheat customers and get away with it like this... This really burns my britches!! WALMART SUCKS!! Don’t spend money with crooks!!!

TERMINAL. S CO11017 01/24/19 06;58;00 $82.04 I shop at Walmart in my west end of town #05115 Davenport IA almost 4 times a week. Of course only the self service lane is open at 7 AM. I ran myself thru. Bought some meat, canned stew and a few candles. I also got a boxed bar stool (No bags big enough). Other morning I have bought 2 to 3 cases of beer sitting in my cart, color TVs and computers in my cart and am never challenged. I am not a crook. This morning I am one of 2 people going thru the checkouts with their supervisor watching me to include cameras. Only once before was I challenged when the door greeter who was a ** guy after he said nothing to anyone else leaving with unbagged boxes in their carts. That time I refunded my purchases on the spot and got a refund. This morning there was a guy sitting there. Asked to see my receipt.

My experience was terrible. Staff are rude. Employees overworked. Items advertise that Walmart doesn’t even ship. The items are in their store but they don’t ship them to their store or to your home. Thank God I didn’t buy any of those very expensive items after what is happened to me. Walmart took me 90% of my money and kept it and returned about 10%. I will be glad to show the receipts. You can email me at **.

I haven't had any real problems with Walmart before this, most cashiers, managers and pharmacy people are pleasant people at this store. My experience at El Dorado Ks on 1/17/19 has me shopping elsewhere or online. I knew this woman had issues with me the moment it was my turn at checkout, she was nonsmiling, rude and ignored my larger item left in the cart child seat right in front of her bar code within easy reach and right in her line of sight. I asked her if she had rang up the cat food left in the cart and told me no. She assumed it was a separate order. Really? Clearly she was out to make it as unpleasant for me as she could make it. I don't care to be stopped at the door for not paying for something.

Returned item to store after purchasing it online. Showed up broken. Returned item to store. It has been a week and still haven’t received a refund. Customer service and all the other lines they told me to call are all rude

I BEG OF YOU NOT TO SHOP HERE AND TO READ THIS REVIEW. Absolute fecal matter was unlawfully detained for not showing a receipt. Was called a criminal and my life threatened by a ** associate named James. Would not let me leave until I brandished a receipt even though once a transaction is made what you buy is now your lawful property and as an American I can decide when or if my property ever gets searched.

OK. So I went to Target today because I was looking for a Raspberry 3b+, I got there and the person behind the counter knew exactly what it was, and took me right to it in less then 30 seconds!!! I was super impressed, the only problem was that it was a 3b and not a 3b+, so I headed a block down the road to Walmart. Couldn't find anyone to help me, so I figured I would just search the shelves. After about 10 minutes of looking I tried my hand at finding some help in the department again. I went back up to the front and lo and behold three of them sitting there chatting, so I interrupted.

Tried to order a $16.99 cushion, but when I clicked on to change color price jumped 25% to $20.99. After receiving nothing but lip service from Customer Service I pulled up the next site shown for the product on Google. All colors were $16.99. Contacted Customer Service again. They refused to match THEIR OWN PRICE on the first page that comes up for the product nor the other retailer's. For $4 they've now lost me as a customer and the approximately $5,000 in annual purchases I make with them. I'll NEVER shop at Walmart or Walmart.com again.

Customer service: Really Yesterday I purchased several types of water due to the fact that DeKalb County Water was off for several hours, yesterday. I checked myself out since there were few checkout lanes that had a cashier. I didn't bother to bag because, as I said several types of water. I purchased water for the toilet and water for consumption. I didn't bother to bag because the types of water, I purchased. Getting to the door an employee asked for receipts. Frankly I was outrage. I sent a message to corporate office and thought I would discussed with management.

Had to wait ten days for online order and the screen was shattered upon arrival. Another seven days until the replacement arrives, as they would not expedite the order. Unbelievable. My previous order was a table which also arrived damaged. Lesson learned.

Walmart's poor choice in contracting a delivery service is Worst company I have ever dealt with! I ordered a ping pong table from Walmart January 6th. I received an email from EFW (delivery co) 1/11/2019 saying expected delivery date is 1/15/2019 between 1-5pm then I received another email from EFW on 1/14/2019 saying the same thing. Then I received a automated phone call on 1/14/2019 at 1:37pm from EFW confirming delivery for 1/15/2019 between the hours of 1pm - 5pm. Then I receive a call from a woman at EFW on 1/15/2019 at 4:56 pm asking if I had received my delivery yet, to which I replied "No" and then she said they had picked it up and she had been trying to contact them and kept getting put on hold.

I purchased a $100 gift card on walmart.com. Still in the envelope, I believe it accidentally fell into the trash. I went through walmart.com chat & phone reps to try to get it replaced. Three reps didn't listen to what I said. When I relayed the story, they said, "So you didn't receive the gift card." Even when I tell them the prior person screwed that up, they do the exact same thing. Finally, a rep sent me to the Gift Card Dept. The Gift Card Dept said it is Walmart policy to not replace gift cards, even though they can tell it has not been used and can cancel it. The customer service is incredibly incompetent & frustrating, but the policy of Walmart.com simply taking my $100 is utterly absurd. Up to this incident, I had been a frequent Walmart customer. It's unbelievable customers are treated this way.

I ordered a Christmas present on Wal-Mart.com on Dec 18. It was promised to arrive on Dec 22 with free 2-day shipping. It arrived well after Christmas on Dec 28th. I called Wal-Mart to begin the return process on Dec 28. I was provided with an extremely large label that covered the whole box. It was to be taken to the USPS. Later I found out that the USPS sent it to Woodville, TX and handed it off to FedEx to be taken back north where it just had come from to Bentonville, AR. After no word of anything and several calls Wal-Mart.com finally acknowledged they had it on Jan 13 and they say they will be refunding me. Meanwhile I have had to already make one payment on something sent back. All you talk to at Wal-mart.com are Eastern Indians and they have no idea about nuffin!!!

Bought a new TCL 55 inch 4K TV from a Walmart store. Brought it home. Set it up for playing video games. Threw out the box. Few days later tried to set up the built-in Roku. One of the reasons for this TV choice. Wireless doesn't work. 4 other devices in same room work fine on wireless. Brought it to the store. Customer service manager said they wouldn't fix or replace it without the box. I had the receipt and TV. No box. Wasn't told to keep the box in case of return. Return was within one month of purchase. I said I didn't even need a new unit. They could repair this one. Now I have a brand new TV with one of its most important functions not working. Otherwise the TV works fine.

I bought a vacuum sealer on Walmart's website for a Christmas present for a friend, she had also gotten one from someone else so I decided to take it back to the store. When I got to the store they said they couldn't accept it 'cause it was from a 3rd party seller even though I got it thru their website and told me I had to go online and call their website customer service and I will have to ship it back. That is ridiculous, nowhere did they say that on their website about the return policy if you buy it on their website from a third party seller and it was suppose to be a gift.

Dear Walmart, I had never imagined I'd be writing this but this is the first time I am so disappointed in your customer service. I had ordered an IPAD Mini 4 through your website yesterday and received a confirmation both on phone and mail about the order being placed successfully. On the phone because turns out there was some issue with the order going through the first time and therefore Walmart contacted me to confirm if it was indeed me trying to place the order. Everything was hunky dory until today when I received a mail from Walmart mentioning the order was canceled for whatever reason. When I contacted the customer care, the executive and later the manager told me the order was canceled by the third party seller who was selling the item and now the new item is selling for an extra 100 dollars and Walmart cannot match the price.

It was the worst experience I have ever had. I ordered a foosball table for my granddaughters on December 20th & never received it! I have called & their customer service is horrible. I still don’t have the table or my money. Walmart multi billion dollar company is built on them caring only about money& not people! Two little girls still waiting.

I purchased a Farberware coffeemaker in Feb. of 2016. It was a gift for my dad. It quit working Jan. 5, 2019. It has a 2 year warranty and my dad had the receipt. The manual said return item to nearest Walmart for replacement. He went to Walmart in Plainfield, Indiana. He was told by customer service that they don't do warranty returns after 90 days.

There should be negative stars to be able to truly put the reviews as they actually are. I don't believe Walmart deserves one star - not even the tip of a star. I have called Walmart 3 times today and placed on hold for 2 hours trying to find out why my money was never returned to my debit card after an online purchase was returned in the store. I was given three different timelines of how long it would actually take to receive my money back to my debit card. That timeline was anywhere between 72 hours to 10 days.

They made me stand in line for 45 minutes because only one employee knew how to look up billing in the system so I can pay off my balance. Once she was finally done adjusting an old mans glasses, I was told she couldnt help me. None of the other associates offered to adjust glasses for her, so she could help me. Instead they sat down and two employees just stared at me the whole time. I will never shop here again. They lost three customers today. If I could give zero stars, I would.

I wish I could give them a NEGATIVE 5. Absolutely terrible service!! I ordered two items at the exact same time and when I received my package, only ONE item was sent! So I called the customer service representative and explained what happened and all she did was say “sorry for the inconvenience, there’s been a delay” and she said that it would be another TEN DAYS until I receive my other item. This is absolutely ridiculous, and I didn’t receive any kind of discount or anything for this. If I order them TOGETHER, I should receive them together!! I’m very disappointed with this service and I will NEVER order from Walmart ever again.

I placed an order from Walmart.com. The order was for two memory foam pillows, a platform bed frame and a mattress. The website stated that the order would arrive in two days from the date I placed the order and one piece of pillow did arrive and when I called Walmart to find out what was going on I was assured I read it wrong and the balance of the order would arrive the 26th - the day after Christmas. When it didn’t I called again and I was told it was to arrive that Saturday - the 29th. Well the order was for my father who was very ill and sleeping on a La-Z-Boy chair because we were waiting for a bed that never arrived or was even shipped for that matter. Unfortunately my father passed away in that La-Z-Boy and never got to sleep one night in his new bed which still has not been received.

A co-worker and I purchased bicycles on Walmart.com for a department build-a-bike event. We logged on to the pre-black Friday event on the Wednesday evening before Thanksgiving. We opened up Walmart accounts to facilitate check-out. Both of our Walmart accounts were hacked and our credit cards used for fraudulent online orders. After notifying our credit card companies, we called Walmart to close our accounts. Walmart could have cared less about the security breach on their site. I wonder how many other people have been affected? Are they hiding something? I will never shop at Walmart again.

Purchased this item, which is a WalMart trademarked product, distributed by Walmart in Aug 2018 for $149. Failed after 60 days while in warranty. When I contacted store, they advised it was mine when it went through the register and was rung up. Was able to determine manufacturer thru Walmart Corp. Manufacturer is Curtis International a Canadian corporation which in addition to BlackWeb, makes/imports products under RCA, Sylvania, Proscan, etc. When contacted, they advised yes it is under warranty and had me destroy and document as part of resolution under warranty.

I gave this a 1 star since I still do not have the product and there is no way to leave a NEGATIVE 100 STAR REVIEW!!! We ordered a swing set as a Christmas gift on 12/6/18. We were told it would arrive on 12/14. Contact Walmart on 12/14 and was told it would arrive on 12/17. Shipment is 4 boxes. 12/17 3 of the 4 boxes arrived... missing box 2. Contact Walmart on 12/17 and was told they would ship out the missing box for delivery on 12/27. I told them this was unacceptable... It is a Christmas gift. I was then told it would arrive on 12/19. 12/19 no delivery, 12/20 we were left a notice at the house that the box would need to be signed for. I took the day off work to be able to accept the delivery.

I purchased 2 e-gift cards Dec 5, several days passed and I still had not received gift card information. I was told they had to confirm credit card information due to security purposes, but everything was verified and so gift card information should be emailed... Still no gift card, I told them to cancel and refund money. Today is Jan 2, cancellation request made around Dec 10, told 7 to 10 bus days to receive refund and still no refund. Called Dec 26 and they escalated situation and again told should be resolved within 72 hrs, still no refund. This is the last time that I will ever order from walmart.com, so disappointing because they have good deals on certain items, but their customer service, and the way they handle inconveniences like this one has me reluctant to ever do business with them.

I recently bought a iPhone XS during Thanksgiving and got $300 gift card with it. I went to store to buy something a month later and found that someone else used the $300 already. I haven't used the card before and was shocked to see this. Customer care asked me to go to the store and store representative asked me to call customer care. Once I told customer care this, they asked me to dispute the transaction. I've only paid $76 in iPhone taxes and can't dispute $300. They really messed it up and seems like there is no way around it. Really disappointed with Walmart which has no clue.

I purchased an item online. I received an email telling my item was ready for pick up. I arrived to pick up the item 2 days after the email. Upon arrival I was told the item was canceled due to it waiting for me too long. I asked how long had it been at the store. She said for almost 9 days. I asked why did I not receive an email sooner if it had been there that long. Someone did not check it in as soon as it arrived. Since it was canceled they told me I would have to repay for the item because the funds form the original purchase would be going back to my account. So 3 weeks went by and the funds were not returned. I called and was told the only way for them to refund me is to send it back to the method of payment I used. I told them that was not possible due to the fact the card was canceled by my bank just 2 days before due to a possible compromise. I still have not received a refund.

I ordered a trampoline for my daughter for Christmas, was promised delivery on the 24th. Shipped in 2 shipments - one arrived on time via UPS, one had labels made by Walmart never had it picked up. Result: 1/2 a trampoline and a ruined Christmas. Called supervisors, promised delivery by the 28th. Never happened, they sent it ground. Christmas week ruined. Did finally receive the package on December 31st. In retrospect, it was not worth trying to save some money with Walmart knowing that they could ruin Christmas. Never again!

My package was delivered to the wrong address. I called in and no one was able to resolve the issue. I had my call escalated and the only resolution I received was to dispute the charge with my financial institution. Which is by far the worst resolution. I have worked in customer service/management for over 13 years and Walmart has the worst online service I have ever encountered. I kept calling and contacted FedEx numerous times and finally one person was able to figure it out. My package was delivered to the Walmart store with about 50 other packages all signed for by A.C., a store associate. Walmart.com was not able to figure it out and made everything about the situation horrible. I was hung up on and left on hold for over 30 minutes, and still no resolution.

I ordered the Apollo recording sunglasses online. 2 days later, I receive an email that my order has been cancelled. No reason. I called them and spoke to someone who first stated that the address I was giving them was not the address on my account. I told her that I was looking at my account and I also live there, and yes, that is my address. She stated again that it was not the address on my account. I repeated the address in very slow, easy to understand speech, that even a 5 year old could understand. Then she got it right. I asked her why she stated that wasn't my address. She ignored the question. I asked her again until she finally admitted it was her error.

I purchased a battery charger. The one I was sent was defective. I returned it by FedEx. I called 2 days after to make sure it had been received. FedEx verified it would be at the WalMart warehouse by Friday afternoon Dec. 21st. Walmart says 3-5 days for a refund. Then Walmart claimed they received their item Dec. 26. This says they scanned it 5 days later. I'm still waiting for the refund 2 weeks later. Talk about foot-dragging. It did not take me 2 weeks to buy the item. Never again.

For such a big store or you think they’d be a little bit more merchandise so they don’t run out of everything all the time. I come here about once a month. They’re always out of something popular. Took 13 minutes I kept track till they started scanning my items at check out. They only have four cashiers working for this very large Walmart store. Lots of yellow shirt people standing around but our employees talking and doing nothing not helping customers. They should be on the register checking customers out. Target or other competitors can easily take Walmart's business away if they promised to keep check out times to four minutes or less, usually Target is quicker, because they employ more cashiers at check out.

You will never be Amazon... EVER. I’m going to just start calling you Sears or Kodak or Smith Corona. Ordered TV from Walmart.com. Took days to hear I will get it in a week. Got email saying “must be home for signature for Delivery on 12/28 1-5." I waited 12/29 too. Giving you benefit of the doubt. Never arrived. No communication. I called delivery service EFW. Elizabeth laughed and said “oh those are automated emails they don’t mean anything.”

Ordered set of 4 tires over $1000. Order did not arrive on time as stated. But, it's December so I didnt yet fret. A week later I get an email from Walmart asking me to review my purchase which I still had not received. Contacted customer service and was told my order was lost and didnt even know it. They made no attempt to make it right or even expedite a new order of tires to replace the ones they had already taken FULL payment for. When I did leave a review it did not post. Their policy won't allow for negative reviews even though they boast about it and even ask for it. Ultimately cancelled the order which took 3 days to get my money back.

Ok so amazing experience every time. Never had an issue with missing or damaged items. Last item arrived in just one day instead of 2 like it said online. And they threw in some Orbit gum samples which was awesome. I mean come on it’s Walmart. We shop here for cheap items and I hate going to the stores due to the zombie like people wandering around the store, even in affluent areas like mine. So yeah it was awesome ordering online, cheap, fast, easy and got extras, don’t know what people complain about, must be you or your area.

I have been using the online order and pick up in store from many stores and they are good except Walmart. It was a worst experience that I never use it again. I ordered an Lego toy for birthday on Saturday. The order said it should be ready by 8PM on Friday so I thought it would good because I could pick up after 8PM on Friday or early Saturday morning. On Friday, I drove by that Walmart and decided to come in. I found 2 boxes of that Lego toy left but the price was more than online so I did not buy it.

I placed an order for a telephone for my mother who is hard of hearing. Used my Mastercard to place the order. Received e-mail verification but less than a minute later, my order was rejected because Walmart "couldn't verify some or all of your payment information". Huh??? So I resubmitted the order making sure all the info was correct but got the same result. I called my credit card company to see if there was a hold or something on my account. They told me that they approved the sale twice but it was WALMART who twice rejected the order. I called Walmart customer service and they couldn't tell me what the problem was.

I don't like shopping at stores that sell live animals, even fish. I only go at Wal-Mart Pet Department because I don't have that many options where I live. Wild animals should not even be legal to sell. It is sad to see some of the fish seemingly frantic to get out of the tank. I try not to even walk by them on their aisle. I try not to look. The ones that have died are the lucky ones.

I purchased a fridge for my mother in another State! Upon delivery it was not as expected, therefore refused. NOTE fridge was at FedEx location waiting for return. Once my elderly mother informed me she refused the item I immediately initiated a return. Fridge was returned right away and to location purchased. Issues after more than five business days I still haven’t received my refund and continue to get the ‘run around’ from bad customer services rep! They are literally no help and appears as if they are clueless. I ask if I could file a complaint! They have no reasonable complaints process just bad business all around. Unsatisfied customer.

I normally don't even shop at Walmart as I find most of their products to be subpar quality, especially groceries. But they had a laptop on sale that was actually a pretty good deal. That's where I made a mistake. I ordered this laptop off of Walmart.com, well after getting a confirmation and the money taken out of my account, 2 hours later I get an email saying my order was cancelled, yet they still had my money. I called Walmart which then told me it would take 5 business days to get my money back per the return policy, which I made clear it wasn't a return, you took my money then cancelled my order. At this point I'm down $850, but I needed the laptop for Christmas.

On 12/12/18 I purchased a PS4 for my son for Christmas and when he opened Christmas day it was an old beat up PS3 in the box. My child Christmas was ruined because someone didn't do their job properly. The day after Christmas I went back to the location I bought it from (3501 34th St S St Petersburg Fl) and the assistant manager was rude and told me he was doing me a favor by giving me a new one which is what I thought I bought in the first place. I called 1800walmart and they were no help as well. They told me it was nothing they could do for me and in 3 days the store manager would call me back and apologize. I'm highly disappointed with this customer service especially since I shop in Walmart a lot. I will never shop here again.

Walmart usually has everything I need at the best prices around. It is great being able to get both food and household items in the same trip. Customer service is great and very helpful. I can get what I need and be out quickly.

The Walmart in Madison, MS is not a bad store compared to the ones nearby in Jackson and, especially Clinton, customer service could improve greatly. But without fail, if you use the self-checkout, you will be there 3 times longer.

Placed order for a tablet on 12/19/18, listed as available at local Walmart and available for pickup after 6 pm on 12/20/18. Received email stating order delayed. When I went to my account to check status, it showed item was "shipped" via UPS. The UPS site only showed label created. After 4 days, the shipping status never changed and I ended up canceling order. Was told I would have to wait 5 additional days for refund. I will NEVER order anything from Walmart again!

I like Walmart, but the one by me is always running out of product, not ordering enough. And the customers are rude, will stand in the middle of the aisle and visit, are looking at the merchandise and in the way, the aisles are wide enough for two if people would have some consideration. The customer service is great, but, I would like to see the employees speak more to you as you are walking down the aisle and asking if you need help, and it is hard to find help. All in all I like Walmart.

This complaint has to do with the Walmart Protection Plan's Website. I have submitted over the last several years 9 different product care plans. I had to enter the name of the product, the model #, the serial # for all the products I had purchased the additional protection for. Now, when I finally find my way back in to see the products I have registered, I see nothing but the receipts. It shows nothing else. I have no way to tell which ones are expired or what the product was to begin with. I think this change on your website was ignorant and inconsiderate of you to do this to your valued customers. I took all that time to enter all that info in there to help me with knowing and you guys just erase it all and make things way more difficult for the customer.

I ordered a phone online for same day store pick up and was told it would be ready no later than 8 pm the same day. So I waited and waited and never got my order so I called the next day. No help. Talk to customer service agents. No help. Only thing they said I could do is cancel my order and wait 5 business days to receive my money back on an order I never received. Unbelievable. I'm disgusted. I will never buy from them again.

I made an online order last month on Walmart.com and had the item shipped to the store. I did not have a very good experience. The store I picked up from tried to make it right and offered me a gift card which was really nice of them and I appreciated it very much. I decided to try to order from Walmart.com again and this time have it shipped to me instead of picking up from the store again. It had 2 day guaranteed shipping. They waited to even create the shipping label till more than 24 hrs after I ordered and then sent me an email saying my stuff may not be here before Christmas now. I am extremely annoyed with Walmart. Needless to say, I will NEVER buy from Walmart.com again and I will not shop in the store ever again! Doing so is more of a hassle and headache than is necessary.

I purchased 4 winter tires online for $650 for my trip to Canada, the tires had to be ordered as they weren’t in stock which was fine because they arrived the day before my trip, I got the tires fitted at Walmart Duluth Ga, once I got home I was washing the car and noticed the dot code on these 4 new tires is 1315. I have been offered replacement tires but not until the 31st December as they have to order them again, I have explained I won’t be in the area at this time and they apologized and offered me $25 off my next $45 shop.

I ordered a pair of windshield wipers and car wax, all in store, available, and probably at most an aisle away from each other. Stocking stuffers. Walmart estimated 11 hrs to fulfill. Which in itself is ridiculous. But to top it, they missed that very generous SLA and as the window closed, emailed me that it they would fall short of expectations. I've attempted to cancel and of course they won't allow me to. No promise on when I can pick it up. Needless to say, I will be returning these items just as soon as they allow me to pick them up. Hard to believe with the competitive online marketplace that exists today that they could fall so short at such a critical time.

There is no consistency between stores in regards to customer service and inventory. Some stores are clean and have well stocked shelves and helpful staff. Other stores fall short. Even among individual stores there is inconsistent levels of cleanliness, good customer service, and variety of stock for sale. I usually end up at Walmart because it is the closest store near me but when I want better quality or variety I travel to other stores to obtain those qualities.

I like Wal-Mart because it's a find everything one stop place. However things that could make it better are lower prices, have a dollar section of many different kinds of items available and the stores in smaller towns need to offer what the larger towns offer such as a complete bakery, a tire center, a bank, eye center, and a beauty salon.

I ordered several last minute gifts Wal-Mart had listed as Holiday Deals that were assured to arrive by Saturday, December 22. Well, only half of the items arrived even though they were purchased and paid for at the same time. Now I have no presents for grandchildren that are coming for Christmas. Thanks a lot Wal-Mart, you've proved to me once and for all that Amazon is all I need... After all, they've never once let me down.

Just wanted to share a horrible shopping experience I had at the Walmart Photo Center in Sartell, MN. Long story short I needed to go pick up 5 prints. I thought they were in my girlfriend's name so I initially gave them the wrong name, so it's partially my fault but this doesn't account for the experience I had. I ended up standing at the counter for a total of 31 minutes, during which time four different employees came over to ask if I've been help. I should have said "no" because apparently I wasn't being helped. I realized I gave the wrong name after about 5-6 minutes but the employee, who was a manager by the way, had disappeared in the back so I couldn't even tell him to correct it. I eventually managed to get another employee's attention who radioed him, yet he still never returned from the back (he never ended up coming back to the counter).

After the event, I spoke with a Customer Care and Resolution at Walmart who were open, honest and willing to help. Obviously, it is not a guarantee, but she assured me that the outcome will be fair and reasonable for both parties.

I attempted to purchase an Xbox One S via walmart.com. The order was supposed to ship to our local store for pick up. Walmart first delayed then canceled my order due to stock, we were still charged and 3 weeks later still no refund. We have spoke with Walmart several times and are just given a runaround.

I entrusted Walmart to stand behind their promise when I decided to purchase my daughter’s only Xmas present from me. Her scout ride on pony. I ordered it way ahead of date “December 13th“ to ensure I would get the package with time to spare. I was told the package would be here by the 20th of December. The 20th came and went. Now after several hours with customer support they have realized that the package was lost. Their solution was to reorder it which meant that it would be here after the New Year. Or to refund my purchase which meant my money would not be back in my account until after about seven days which would still leave me completely screwed...

Not enough characters to give any details. I purchased a defective cooler online; was charged immediately $150. When it arrived damaged and I wanted to return it to the local store. I have been waiting for my refund for over a month so far.

Walmart service is mostly good, they need more people in customer service usually. A few employees seem a little disgruntled, being the holidays I will overlook it even though some seem to hate their jobs a lot.

As it generally is, the experience was pleasant. A recent store revamp had resulted in a few things being moved around, but it was quicker finding it than finding someone to ask where it might be located. The department is small enough that asking for help finding it would essentially been overkill.

I ordered 2 TVs for my kids on December 14 in hopes that I had plenty of time to receive them for Christmas. They just sent me an email (December 21) saying my order is delayed and won't be delivered until December 26. I will NEVER shop with Wal-Mart again! I am so upset that my kids won't have gifts to open this year. I called customer care and they pretty much told me I was S-O-L. I hope that rep I spoke with has a wonderful Christmas.

Large store and plenty of quality brand name products at great price. Most of the time store is organized and easy to shop. Of course at this time of the year you can expect confusion. But had no problem getting help to carry large items to checkout and auto.

I recently ordered groceries to be picked up. I was told the order was ready and arrived at my designated time. Unfortunately because of short staffing, I waited about 20 minutes for my order. I decided to fill out a survey afterwards and was so impressed that I received a phone call from both the local store and the customer service department trying to rectify the situation. That’s how companies should be treating their customers!

I feel invisible to other customers but customer service was helpful when I actually found an employee. Still, the prices were better than bigger department stores and I found exactly what I needed and it was labeled correctly.

It's very poor Customer service. The prices are jacked up in poorer neighborhoods especially when stamps come out and that's wrong because most seniors and sick people can't get to anywhere else so they're taking advantage of our already disadvantage generations to come and rob us blind. It's like a trend. They rob us. The government get them in taxes then they rob us again by making us accountable for not be able to get to bigger better stores. Some people only have bodegas to go to then they're charge with fraud for spending too many stamps there. The quality of clothing has gotten poor. Actually it falls apart like its thread is tottering. I bought panties that tore up just putting them on. Thread was coming out everywhere and mind it's so high. It's like 15 dollars for boxers brief and 13-14 for decent panties by name and they're the ones falling apart. And much of their merchandise is no good. I hope Amazon takes over. Walmart has run its error.