Sears Reviews

Now 2 months later am having problem with sears washer with extended warranty. 1 week already without. set appt for 9/20/08 when I called was told appt is for 9/27/08. So they expect us to go without a washer for 2 weeks Plus. have dates, times and names documented. would like to see class action law suit against sears for consumer pratices.

Lost our weeks vacation waiting for Sears. had to heat water on stove to wash body's and do dishes. went to laundromat to wash clothes. Now without washer, at laundromat every 2 days at $24 each time.

Not having heard from them last evening, I called to check on the problem. I was informed that the service department would not be calling upon our home for a total of nine days, on September 24, 2008. Nine days to call for a technician! I could replace the equipment with better response. I have no idea why it should take such a long time. Nor can I imagine how Sears did not clarify that their service was so inefficient and that I should prepare to keep things cool with ice and portable ice chests for nine days.

I called Sears for some emergency service and was told I would have to wait another week for a service person to come. In the meantime, it was my problem to deal with whereever the water was going. Now this coul do some major damage, this is just too bad for me. I called Customer relations and they were able to get it for this Friday(Today is Wednesday) I want it to go on record that I asked would sears be liable if there was water damage done before they get out here, and the lady, Iane said yess. It remains to be seen.

Sears has benn our choice for appliances and service for decades. It has been poor service over the last 4-5 years We pay more and get less.I used to reccommend Sears Servie and appliances to everyone, but not any more. When one needs immediate service, they are not dependable. I truly hope there is no damage before the come out on Friday. I have several guests who are suppos to arrive for the weekend and i really would be embarassed to have to put a sign on the refrigerator to keep them from using the water dispenser.

So in other words your 1-800-4-REPAIR folks were blaming the technician. To make matters worse repeated calls to 1-800-4-REPAIR were met with disdain. I was repeatedly refused the opportunity to talk to a Manager or a Supervisor upon request. I was told at least 3 times, a Manager or a Supervisor would call me back. I have now waited over two weeks and I have not been contacted by a soul at Sears. Usually, but not this time..I am contacted to see how my service was. Well not even that phone call came to which they would have got an earful from.

To top it off my Garage door still does not work.

Have been unable to use the camera for almost two years.

The funny thing is that my husband never uses this account. The only person who charges is me. I am not even sure where my charge plate is. I never worry about it because whenever I want to charge I just show my drivers license. Until today that is. Therefore I am considering closing our account with Sears because if I can't use the account, why should we have it.

I told her, well, my money was good to buy here, but i'm not good to change it because im a tourist? And she said, yes, come back with a resident, or talk to anyone that is at the store right now and we will change it for you. So, a perfect stranger is better than me, because im not a resident. It was all about descrimination to me, and the girl was cuban, you know, one of those countries?

They offered, after i talked to the store manager to give me a gift card for $20.00 for my top bought for $36,00 with the tag and all. The problem is that i cant find my receipt, but what bothers me was the descrimination.

Currently I had to take off three days of work. One for the serviceman to come, one for the part to come and one to install the part. I have six children and must take my clothes to the laundramat and pay for the dryer This has cost me thirty dollars thusfar, along with my time, gas and inconvenience. Also, I am appauled that there is not a customer service person that can expedite a solution.

I called sears for the time of delivery and to my surprise we were lied to and they said they see no such thing of the delivery and that i had to reschedule so I set the delivery for tuesday September 2, 2008. Tell me why the warehouse has pack the WRONG microwave AGAIN!!! the kept sending out an Kitchen-Aid model number 81263 instead of my Kenmore 81623 i can understand about the first time but twice in a row.

After calling and fussing and being transferr to 4 different people. a young lady I spoke with left a message on my answering machine assuring me my order will be delivered the next day September 3 and the driver has the right one on his truck,so i called back to ask the next day if he have it on his truck i want my order NOW,then the 5 person I spoke with tell em my order will be drop off Friday or Saturday, I was furious at this point, I apologies to the lady because I started yelling at her and I do admit I was wrong but Sears need to stop playing with people money. Get it right the first time then we wont have theses types of screw ups READ PEOPLE JUST BECAUSE THE NUMBERS LOOK ALIKE CHECK THE NAME!!!

Sale rep after sale rep was telling me I will get it today but when i call to check the time of delivery I was told the driver has gone back to the warhouse and will not return until tomorrow, at that point I canceled the whole order, All this started at 9:45 am and did not conclude until 6pm. Sears.com will not be handling any more of my orders! and thats FINAL

no faith in the used to be famous interity of sear robuck company .

6/13 - placed order #xxxxx in the amount of $124.36

6/17 - received tracking #1Z EA9 907 03 7662 419 9 (which by the way still indicates the item has not been shipped to me)

6/25 email customer service due to not receiving item yet, I got an email response that someone would contact me about the order, and waited several days for this to occur. No one ever contacted me.

7/2 - FIRST CALL to customer service and explained that I did not have my order, the customer service representative was unable to tell me if the order had actually shipped, or its status. When asked if she could send me duplicate order since sears could not tell me what happened to my first order she said she could not. Based on this I cancelled the order, and was told 7-10 days to process a full refund.

7/15 - SECOND CALL to customer service to follow up on order refund, associate says she talked to manager, and will immediately credit the full amount. However only 109.97 or the 124.36 was refunded (so I was still owed $14.39)

7/21 - THIRD CALL to customer service, representative noted that they had made a mistake and shipping/tax would be refunded immediately. However only 6.69 of 14.39 was credited, (at this point sears owed me $7.70)

8/7 - FOURTH CALL to customer service spoke to manager, and again was assured that a mistake was made and that the remaining $7.70 would immediately be credited. Only $.50 of $7.70 was credited. (So I am now owed $7.20).

8/15 - FIFTH CALL to customer service again spoke to manager, discussed frustration of taking 6 weeks and four calls to get credit, he assured will credit remaining $7.20 immediately. I also asked if there was anyone else besides the manager that I could share my frustration with, and was told that no one else was available to talk to.

It is now September 1st, and 2 months after I requested a refund, sears still owes me

$ 7.20.

At the end of that time I was told the parts are on back order, It has now been (2) two months and still NO PARTS & NO TV.

I then called customer service to schedule an appt and they told me that the soonest anyone could come out was 8/26/08. I went online and seen that there was another appt for Monday 8/25/08 so I booked the appt myself. Then come Monday 8/25/08 I receive a call that the tech had called out sick so I needed to rsc the appt date to Thursday 8/28/08. I was so upset that I emailed the corporate office for assistance to which they provided none!

I did and The 2nd tech came out and he determined that the 1st tech ordered the wrong part and that it was not the compressor it was another part to which they no longer make so we would be getting a new refrigerator per the Master protection warranty we had. I explained to the tech the importance of my situation because at this point I was without a refrigerator for three weeks now and wanted to know if this would be done asap to avoid any further inconvenience. He told me not to worry that he would take care of it.

I called today to get an update since i have not heard from anyone and a customer service rep told me that I would probably not hear anything until Tuesday! And she told me that more than likely they would be calling me to setup an appt for them to deliver and that it would take a week or so for them to do so. So that means I have to now deal with not having a refrigerator for a Month!

I asked her if there was any compensation due to the turmoil I experienced and she told me no. I am so upset and disappointed at the service I have been receiving from Sears that I just want my refrigerator replaced and I am never going to buy another product from Sears again! I would like to receive some sort of compensation for my trouble and know that someone there cares. Family of four - two adults and two kids without a refrigerator for almost three weeks now. We are not rich and cannot afford to eat out every day so we have been eating soups and anything that does not require refrigeration!

I call Sears to let them know my problem with their equipment and originally Sears wanted to send me a Technician 9/4/08 which it was unacceptable to me & my wife at this point we do not have any clean clothes and no equipment to clean them even though we allready paid on the 8/17/08. Sears agreed to send a Technician on 8/28/08 and he tested machine and told my wife that the motor was no good and left.

I call Sears and let them know that their product they sold me on 8/17/08 and I paid for was still no good on 8/28/08 and I needed it to be replaced immediatelly, Sears response was that they could only do it until 9/12/08 which it was unacceptable to me, because I ran out of clean clothes. I told them to pick both (washer & dryer) of them up they first told me that a 15% restocking fee will apply to the returning of the washer I totally disagree with this fee under the circumstances: a) I was sold by a Sears employee who highly recomended this brand that I do not know but I trusted him. b) a contract for the purchase of washer & dryer implies both pieces of equipment are toghether and you can not do one without the other, that is why you buy both of them together and the same brand.

When you buy any equipment at a price of 950.00 you expect it to be reliable and do what it is suppose to do. After witnessing that the dryer I had purchased for 950. fail to dry to work beyond the first 15 minutes of drying ever I obiously became very suspicious of the entire brand's products. The so call choices given to me by Sears were to replace the dryer with the same brand or another brand but delivery will not take place until 9/12/08 and the choice for an altenative brand from what I saw in the internet it will cost me another 200-300 dollars more.

When I offer them to replace the dryer even with the same brand within 48 hours they said they could not control or had not assurance they could do that and the earliest was 9/12/08 which to me is faster to go get a new washer & dryer that will work within that time. Sears is claiming 15% restocking fee for the return of the washer, I claim it is not valid because I was lured and talked into buying this brand by their employee, brand did not performed to anybodys expectation with proof from their own technician.

In conclusion I'm being bullied by this huge corporation after they deceived me, make me whait for their product they sold me, I paid for it and did not work, would not replace it within 48 hours at no cost to them. I have paid $1,906.85 on 8/17/08 and today is 8/29/08, do not have a washer & dryer working, Sears wont replace dryer within 48 hours or make any attempt to replace it until 9/12/08 and I have 3 children ages 2,9,14 accumulating durty clothes and since Sears can not deliver for what I purchased on 8/17/08 they are charging me 15% restocking fee when my wife & I have spent time out (approx. 3 days) from work, money to wash & dry, gas to go to the laundry all because Sears did not honor their contract for delivery of a brand new woking dryer. I'm the one hurt and Sears is charging me.

The first week the Sears call center personnel said no one could get out there for a week. Then on the day the technician was scheduled it was raining and he said he could not even look at the air condition even though in South Texas all you have to do is wait 30 minutes and the rain will stop. Sears little workers could care less. After another week a technician said he had to order the part after just looking at the air condition, incidentally I told them what was wrong up front and the little people said that technician would have the part on his truck.

A technician finally showed up with no part and said he had to order lt. He made a appointment for the hext week, but did not show up or call to let me know the part was on back order. i had to call to find out what happened.

Every time I call to speak to a supervisor they put me on hold and never come back. Sears gives horrible service, they do not care anything about the consumer and I will never make another purchase from Sears, I will make sure everyone that I know knows how Sears treat customers.

We have had to stay at hotels just to get a decent night sleep and be abel to drive into work every day. We had to buy fans and room air condition just to exist in the house and dont ever think about cooking in the heat.

Well, since then. The store manager, Joe, finally returned my calls. He was very nice and apologetic. He explained that the 15% restocking fee is their policy. But, since the sales girl did not tell me this at the time of the sale, it was her err. And he is going to refund my restocking fee. Once again, he was very polite and apologized several times for their mistake.

I have had 4 techinican come out July 26, 2008 and July 30, 2008 August 13, 2008 and August 18, 2008 no one has repair my washer. I am being told that they will have to order another part. I have the inside of the washer on my front porch and the rest in my wash room. The Techinican broke the tub trying to take it out. Then the techinican said that they will order another tub for the washer.

Just last Friday (a month after) I had to call Sears for the same reason. The a/c keeps having the same problem and is not cooling. Sears scheduled another visit for yesterday (Monday) and send another technician. This time he change a part and said that the e/c was in good working order. After 2 hours the house was still in 91 degrees and the a/c obviously was not working. I called Sears again and now they told me that until Wednesday they would not send anyone to take care of the problem. I have called and talked to every Department and clerk that you can imagine, but apparently nobody is capable of doing anything. A very different story than when they are calling you to sell the maintenance agreement!

I have a 90 years old person at my house that does not needs to be expose to this problem. That is the reason why I am paying a service maintenance agreement. I can not believe that a company so well known can have such a poor service and even more how they are not honoring what they sold in their contract. I understand the waiting time for my first call, but what I can not accept is that I have to suffer the consequences of the deficiency in technical support. That is not what I am paying for. I recommend to anyone NOT to purchase equipment or service agreement at Sears.

I would have to rent another place to have my family stay in adecuate conditions and if the problem if not resolve, I would need to pay another service company to fix my a/c

Finally a new technician made a service call who had seen numerous water heaters with the same problem. When he poked a hole in the homecomb looking filter, the problem immediately stopped! That useless filter stopped air flowing naturally with the finest of dust. The filter was located in an area that the homeowner could not reach --- this was no accident!

Consequences: 1) constantly having to take off work, loss of wages because of numerous service calls. 2) the cost of additional years of Maintenance Agreements because of the bad design of the appliance.

I called this a.m. to check the status of the parts ordered. They inform me that it could be up to 10 days. I ask what am I to do without a Refrigerator. No one can help me. My family can not afford to be without a refrigerator for 10 days, nor can we afford to go out for Breakfast, lunch & dinner or buy another Refrigerator. I have filed a food loss report via fax ($200.00 does not cover my loss). I have called service center & I talk with someone over seas. I could not understand what they are saying. Then, I was transferred a dozen times. No one can help me.

I called [Sears] S. Western store where I bought the refrigerator. I ask to talk to the store manager & I talk to a girl (she was no lady) that told me the manager Was on vacation & what did I need. I explained the whole story & she said, What do you want me to do? Sears employees have treated me pretty badly. August 23, 2008 I called repair center & JoJo Stated That the parts would be shipped on August 29, 2008. This is Labor Day weekend.

It is now August 24, 2008. If I calculated correctly, it has has been six months. That's false advertisement. Something should be done to reimburse ever one who has a complaint against this company. The damage is dissapointment.

My nightmare started on August 8, 2008. One of my central A/C units for my home has been leaking Freon for several years. On August 8, 2008 at approximately 4:00 pm, a Sears Home Central technician showed up for an assigned job at my home. He was complaining about all his peers not executing their job correctly with my A/C unit to my spouse, and proceeded to check my A/C unit. My wife called me at work and I spoke directly to the technician, Mr. C., tech number 0555581. He informed me a three hour leak test would have to be done. I informed him I will leave work and meet him at my home.

When I arrived at my home, he had departed. His departure was never communicated to my spouse. My spouse noticed a discoloration on the kitchen window screen in close proximity to the A/C unit that resembled dye used by technicians to detect a leak. I went outside the house and observed the damage. My window is located about 2 feet from the A/C unit. What I observed was a complete horror display. I had an odd discoloration of that A/C dye not only on my window screen, but on both kitchen windows and the side of my home. My home is peach color synthetic stucco.

I immediately called the Sears Home Central toll free number and the operator informed me that they would send an email of the damages I observed. I called again on August 9, 2008 because I knew the longer the dye remained, the more difficult it would be to remove it. I also took pictures of the damage to preserve and support additional evidence of the damages. I called on August 10, 2008 and several times during that week. A directed court order of an audit trail of calls placed from my home can prove I made these calls. I spoke to Sandy at Corporate Property Damage Claims ID 13490. She appeared to be helpful during our first telephone discussion, and took notes of my complaint. She stated an appointment would have to be made to verify the damages to my home.

A second technician, Mr. H., tech number 852129 showed up at my home and observed the damage. He stated he had spoken to the first tech and he apparently denied he did this. Mr. H. stated he could not ascertain how this damage occurred, but it was in fact a dye consistent with what Sears's tech uses. Mr. H. changed the valve stem on the A/C unit and filed his report. He then instructed me to send a fax of an estimate to a Deloris at facsimile 919-. I had an estimate from A's (James) Painting and Pressure Wash on August 16, 2008. He delivered the estimate to my home August 19, 2008. The estimate called for priming the dye spots, painting the stucco, and painting the window trim.

I called Sears Home Central for guidance again. Several days' past with no resolution. I then called Sears International Customer relations who provided a number to Sedgwick. Sedgwick is the Sears Insurance Carrier. I spoke to Isabel who was very professional and helpful. She provided me a claims number.

At this point, I was getting extremely frustrated because I still didn't hear anything from Sears Property Damage Claims, so I called Sandy again. She stated the Regional Manager for Sears Home Central in my area stated the technician usually don't carry dye with them on assignments unless required to do so. The Home Central office just denied they caused the damages. I called Property Damage Claims again and spoke to Julia. She stated my claim was denied because the technician stated he didn't cause the damages, and his Regional Manager supported what he claimed.

I informed Julia this does not make any sense with what is occurring and asked to speak to their Vice President or Director of their Department. She stated there was no one higher to report this to. Therefore, the decision rested with Corporate Property Damage Claims. Julia also asserted the damage may have been caused by some juvenile spray painting in the neighborhood. I informed her how can she state this because the dye is in close proximity to my A/C unit, and it resembles the same color of dye used by their technicians, and furthermore, how can she explain that the damages appeared simultaneously with the techs unannounced departure from my home, and close to my A/C unit? She stated there was no proof that the technician did the damages, and I should make a claim with my homeowners insurance. I informed her that this answer is unacceptable because the technician caused the damages. I also informed Julia that this was not caused by any juveniles, or for that matter it was not caused by an act of nature or God. I then informed Julia of the following sequence of events: Technician arrives. Technician departs without notifying the customer. Damage observed. Damage reported. Photos of damages taken. Damages reported again--and again--and again.

I also had a second pressure washer technician come to my home to see if he could remove the dye because it is unbearable to observe. He stated he is no A/C technician, but the substance on my stucco home is an oil base material mixed with dye. This is consistent with the materials the Home Central technician uses. What do I think happened? The technician disconnected the A/C line causing the dye to spray all over my home. He then reconnected the line after observing his mistake and left without notification to my spouse. Why--at's a question that can only be answered by the technician. Now I'm faced with at least a $700 repair for the damages or worst case, several thousands to repair the synthetic stucco because the dye will likely leak right back through the stucco after any painting. This is a significant cost, and I firmly believe Home Central should take ownership for their negligence and do the right thing. Damage to my home of at least $700 or possibly thousands of dollars.

But, the estimate to repair was extremely high and I feel it was direct toward the purchase of a new range; i.e. repair labor was estimated to be $202.00 and the part would cost $411.96 for a total of $613.96. That is outrageous to replace a little control button. So, I decide to price new ranges and the inspector was polite offering a catalog and discount coupon.

I priced the replacement electronic unit on line and purchased it for $148.00, not $411.96. And then, I paid a handyman $20 to install it which took him approximately 30 minutes because he was not familiar with the stove top removal. Total cost was less than $200, not more than $600. At the best, I am very disappointed with Searss service to the public and how this looks as a sales gimmick.

Sears requires that you be home from 8-5 on the day of service. Talking with the regional office, Sears can not explain why technicians can not make it to my house despite rebooking 3 times. Lost one days pay (Friday) and spent two days (Saturdays) standing by for a call.

At 2:45 pm I called Sears and after several attemps was able to talk to a lady in C/S. She checked and since he had not got an answer I had to reschedule! If he had returned my call he would know I was home just sitting and wasting my WHOLE Day waiting for him! I can not believe a Company like Sears does not care how they treat their customers. I am so irritated with Sears I will tell everyone I know. What is the point of voice mail if the Tech can not bother to return your call!

The diagnosis was a bad regulator and 2 bad knobs that control the burners. The repair man said it would take 3-4 days for parts. On Thursday 8/21/08 my husband called Sears to see where the parts were. The regulator and knobs would not be delivered until 9/8/08 at least.

When we said that we wanted a new grill we were told to call the store where we bought it. K-Mart doesn't have another grill like what we have, but would give us a smaller one. This is not ACCEPTABLE!!! Sears said because we did not buy it at a Sears store and because it didn't go through a Sears cash register there is nothing we can do. Even though it is a KENMORE and we paid for it on our SEARS CREDIT CARD!!!

Between Thurs 8/21/08 and today Fri 8/22/08 my husband spent 4-plus hours on the phone with at least 8-10 different people who were quite proficient at PASSING THE BUCK!!!! I will never ever purchase another Sears product as long as I live....They can also take their credit card and shove it where the sun doesn't shine.... I'm tired of the shoddy excuse for Customer Service.....and if this is all the better Sears can do!!!

We have a product that we have been unable to use for almost 2 months. At this point I want my credit card credited for the amount of the grill and they can come and get it ..I do not want any more dealings with the likes of Sears!

could not enter for $4000.00 Sears gift card

that evening i get an automated call confirming my appt. The day of the appt i called to reconfirm i was told that i did not have an appt for that day-i was scheduled for 8/23/08. No contomer service rep, or manager was willing to help me.

When I returned it. I talked to the manager in charge and she said, yes it says on your receit about the 15% restocking fee. I asked her to show me. She looked at my receit and couldn't find it. But said,I know it is 15%. I was upset,but paid the $82.61 restocking fee. The next day I called to talk to the main person in charge of the store. The lady (Marla) told me he was out of town and wouldn't be back for three days. I explained what happened to her and she said the sales girl should have told me about the 15% restocking fee before I left the store. I told her she didn't. In fact there were two other sales people trying to sell me this T.V. and they never mentioned it either.

Well, I got screwed out of $82.61. And the main man in charge of the store never returned my call. If I had known about the restocking fee, I wouldn't have bought without checking to see if it was going to work out. Once again no one told me about the fee when I purchased the T.V. I feel it was their err and they should refund me the $82.61.

We had a problem with our refrigerator twice already and, again, in the summer of 2008 we had it break on us again. This time when my husband pulled out the fridge to unplug it, the copper water line burst and we had to turn off the water to the fridge. This occurred July 21, 2008. We called Sears immediately and was told by Lisa that the water line was covered by our Protection Agreement and extended warranty. When I asked when was the earliest Sears could come and fix the broken refrigerator and water line, it would not be until July 30. I was so upset because each time we have had problems with an appliance, it seems that Sears does not seem to make it a priority to send someone out as soon as possible. We had well over $250 worth of food that went bad very quickly.

That day, I spent over an hour calling different Sears departments to request a quicker response to our refrigeration problem but to no avail. When I spoke to Gerald, not only was he rude and inconsiderate, he matter-of-factly stated he, nor a manager (because I requested to speak to one) could do anything to speed up the process of getting a technician out any earlier than the 30th. He then told me to call the local Sears service number and then he said he would attempt to get a manager. He kept me on hold for almost 20 minutes pretending to get a manager the entire time. I was so fed up I hung up the phone.

I finally spoke to Latina who at least showed some compassion for our situation but she could not do much except put in a request for an earlier service appointment. She promised that I would get a call no later than the end of the business day of the 21st. I never received a call. The next day, my husband tried to plug in the unit again and it actually worked so when a technician came 9 days after we called to get a service appointment, it was running OK except the water line was still busted. He told us that since the fridge was working when he arrived, he cannot submit for food loss and Sears does not cover copper water lines, only plastic.

This truly infuriated us. I could not believe that Sears will now take the stance that they dont repair copper water lines (even when it was installed by Sears) when I was told they do when I first called on the 21st. Also, we could not believe what he was telling us- that we should have left the unit alone and not tried to fix it ourselves because when it begins to work again, Sears has no liability.

This is truly outrageous that Sears will first sell protection agreement plans and extended warranties and not follow through with the promises set forth in the warranty and plan. We ended up hiring a plumber to replace the copper line and had to incur an out-of-pocket expense of $287. Secondly, what suggestion does Sears give to homeowners that need a working fridge in the middle of summer besides waiting a week and a half for a technician to arrive to look at it? Also, is it truly reasonable for a fridge to break down every summer? We will never do business with Sears ever again.

He then poured water along the igniter inside the oven and onto the electrical system which went thru to the bottom of the oven onto the floor. I had to open the windows and doors and turn on all the fans to try and get rid of all the smoke and smell.Tech asked me if I was going to make a complaint. I started crying and was shaking all over and started to get a pounding headache, I called Sears and Rep# 77218 named Lee out of the Texas Call Center said they would exchange the unit for a new one but when he found out it was no longer available he told me to go back to Sears and pick out a new one for the same price. When I got to the store George the Manager of large appliances told me he would be willing to make an exchange but needed approvals from One Source, another subcontractor that Sears uses and he could then process the order when the computer was updated with the information.

George called me on 8/19 stating that the tech claimed that the screwdriver just made a spark so A & E just wanted to fix the unit. I said that was not exceptable as I wanted the stove replaced because it was new and now it had been on fire and full of black toxic soot and melted plastic and it was unsafe to use. Now I have spent hours on the phone every since this happened all reps do not have direct lines to call back, they are all call centers,

Sears claims they don't know a Rep#77218 named Lee, they put you on hold and either never come back on the line or they disconnect you or when you final reach someone they tell you that you have the wrong deptment or give you yet another phone# to call. I am just going in circles between the three companies, I purchased the range thru Sears but now they are all playing games, someone needs to take responsibility and make good on this issue.

We called again on 8/6 to say several packages have been delivered and asked can we get someone out to repair our refrigerator. We were told the compressor was on back order and the 12th was the soonest someone could come out. On 8/12 no one showed up. We called the service department again and was rescheduled for 8/15/08 between 1-5pm. Around 2pm on 8/15, the tech Carlos (ID 0759829) called to say he was not going to make it. He was busy and we would have to be rescheduled for Wednesday 8/20/08. I told him this was completely unacceptable.

We are a family of 6 living who have been living out of a cooler since 7/27/08. He said "you don't have to give me a guilt trip ma'am, the 20th is the soonest we can get out." I asked for his name and his supervisors name and hung up after receiving the information. I called the service department again and asked for a supervisor. After waiting for over 10 minutes, I was disconnected. I called again and spoke to supervisor Michelle (ID number 26025). After explaining the history to her for 30 minutes, she said she was referring me to Customer Relations and someone would call me on 8/16/08 to assist me. I asked he to contact the dispatch department and have someone come out and honor the appointment that was made for 8/15. Michelle said she could not do that. I asked will someone be out on Saturday. She said Consumer affairs will make a new appointment when they call me on Saturday. I advised her I was very dissatisfied with her inability to assist me.

I asked to be transferred her boss. She said she was the highest manager there; there was no one she could transfer me to. She can only note my complaint and have someone from Consumer Affairs call me tomorrow. I told her I did not want to go another day without a refrigerator and asked to transfer me to Consumer affairs. She said she could not transfer me. She can only make a on- line referral for someone to call me back.

On Saturday 8/16/08 someone called at 8am from Sears. I did not get to the phone in time. When I checked my messages, there was message from Sears. The person who called did not leave her name, just a toll free number for me to call (which put me back into a call tree for repair service). I called the toll free number and was advised I have an appointment for Wednesday 8/20. On Monday 8/18 I called and tried to escalate again. I advised I was being transferred to Sears Executive office at 800-. This was not Consumer Affairs or Sears Executive offices, it was a department called One Source.

I spoke to someone named Lois who listened to my story from start to finish and asked to put me on hold. Lois advised me that she spoke to a Routing supervisor Cameron who said he would send a tech out the following day 8/19/08 but it would have to be an all day appointment between 8-5. I waited all day. The technician did not show up. Again, I began my series of calls to Sears in attempt to escalate this matter and speak to Consumer Affairs. I was eventually transferred to the One Source department again. This time Lois was not available.

I spoke to LeAnn (ID 549113). LeAnn could not find the consumer affairs case that Supervisor Michelle (ID 26025) said she created on Friday 8/15/05. LeAnn said she was getting the dispatched manager on the line. We were disconnected. I called again and spoke to Sheldon who sad he was opening case number 2167615 and said to call back 479- option 7 if I have any more issues. Sheldon stated the notes in the system say the appointments were canceled at the customer's request. This is not true. When appliances break, shouldn't I be able to get it repaired in less than a month and several missed appointments?

This is the 2nd Major appliance I purchased from Sears that has gone out in less than 3 years. We had the same experience with our microwave. We were told our microwave had to be replaced because the parts and labor would exceed the cost the Microwave. After purchasing a new microwave, the instruction Manual said the Major parts would be covered for 5 years. Our old microwave was repaired and we returned the new microwave.

It seems to me Sears is in the business of selling service agreements and trying to trick customers into purchasing new product to replace damaged products. I am appalled at the run around I have gotten from Sears. We purchased Kenmore appliances from Sears with the assumption we purchased quality products from a reputable Major Corporation. Now after 3 weeks for frustrating calls to Sears, my refrigerator is still not repaired. I lost all of the food we had in our refrigerator and freezer. I have a problem with Sears and Kenmore. Shouldn't Kenmore appliances last more than 3 years? Loss of food, extensive time on the phone with Sears, still no repair.

The salesman swiped our card and up came this message saying that our account had been closed. This news was certainly a surprise to us and we couldn't figure out why the account was closed so my husband called the 800 number on the back of the card to find out that it was closed due to inactivity. The last time I had charged anything with Sears was about 3 years ago when I purchased a side by side refrigerator for my son. Sears would not reinstate our card but said we could sign up for a new Sear's charge card.

We tried to get them to just reinstate our card since they had already asked us for husband's social security number, mother's maiden name and the password but they simply refused. This was certainly embarassing to us since we have excellent credit and have never ever been treated this way by a business. Sears missed a $5,000.00 purchase tonight and any purchases in the future from us due to this mishandling of our account. Citifinancial Mastercard (with Sear's name also on the card), also hung up on my husband as they were talking and he was not rude in any way to this Citifinancial woman.

The Sear's salesman whom we worked with for 2 days was very nice and helpful and we felt bad that he was not going to make the sale because of Sear's horrible management people that we had the misfortune of dealing with tonight. My three sons grew up wearing Sear's double knee jeans and we made many purchases from Sears in the past and I had always considered Sears as American as apple pie but not now. Sears is the very last on our list of businesses to purchase appliances or anything else from after our ordeal tonight. We will be happy to tell our friends and also our acquaintances of the horrible treatment Sears showed us tonight.

We will be buying these appliances but not from Sears. We will give our business to some other company out there that appreciates good credit and people that do not load up their charge cards and then let them go unpaid.

So long and good riddance Sears management!! No wonder you are having trouble staying afloat.

I had to leave work 3 times in the past 6 weeks for them to come out and look at the unit, which is still not fixed but under warranty. I had to buy a portable A/C so I can live in one room of my house ($500.00) The unit keeps the room livable but not comfortable. I have animals that I now have to wet down and leave ICE packs in their cage so they do not die. This is a terrible tragedy that this type of serivce exist in my community.

IMPORTANT RESPONSE REQUESTED: On 8/9/08 after returning from vacation, my 2004 26cf side-by-side refrigerator (mODEL 106.52584202) had died and resulted in an approx. $800 loss of food. I called Sears for repairs and was given an appointment 8 days later on 8/16/08. I called early on 8/16 to ensure the service tech as coming. I discovered that the telephone number listed was my NYC number where I ordered 4 appliances for my country home in Copake NY for delivery from a local store (approx. $4,000). I corrected the phone number to the Copake one at 518-...-....and the rep said he would definetly contact the tech.

At 2PM on 8/16 I called to inquire about the tech and was advised (after being disconnected once and being transferred 2x on a second call) that the tech cancelled the service call after not being able to reach me. I had the phone with me all day and there was no call. There also was no call on my phone in the city (718-) so this was a total mistruth. He rescheduled my service call (without ever contacting me regarding my availability) to 8/22/08. I advised the Sears rep that I would not be at my country house on 8/22 ( I was returning to the city for my granddaughter's birthday) and I had not been contacted about a date. She called the tech number and they told her the tech was out of the area and could not come to my house.

If this is the type of service Sears provides, I made a big mistake in purchasing over $4,000 worth of appliances for my home and will never purchase ANY Sears product again. I would like this email reported to CEO and custoer service executive and expect a response from them on how Sears plans to prevent this type of deplorable customer service from happening again. If I receive no response, I will know that Sears is not a store I, or any one I speak to will want to buy from. I will also ask my attorney, if I have any recourse for unusual stress and

inability to live in a normal environment by not having the service of refrigeration during this long period of time. I will also contact TV action sites to publisize your poor service (7 On your side and others).

It is August and to have Sears make me live without a refrigerator for 20 days is unacceptable. Please contact me immediately with your response. I have been without a refrigerator for 8 days and it will be at least another 12 days before the tech is scheduled to come to fix the refrigerator, if he comes at all. With today's caller ID technology, it is proven he did not call and not get a response as he states. It seems he just did not want to make the service call on a Saturday (for which I was paying a premium service call charge). The customer service policy of Sears must be revealed to consumers as inferior so others are aware of the poor service once they own the product.

Three days later, no call ever came and I contacted Sears informing them of my situation, what was told to me by the tech and that I was waiting for some kind of number code to make the exchange. It seems that this is done by a certain department and the Rep informed me that he would contact the department and have them contact me. This nightmare went on thru all of July with each Rep giving both my son and myself different stories, being hung up and refusal to give us the name of someone in authority.

At this point of frustration and anxiety, I filed a report with Better Business Bureau who did get me action. A Rep by the name of Ryan called my son and informed him that they received a call from the Better Business Bureau; he apologized for the inconvenience and proceeded to inform him that he would look into the matter and see to it that a replacement was sent to my house immediately and would call him with a tracking number. He never did get back to either one of us and my son called and tracked him down. He apologized again and gave us the tracking number. This was on Thursday, July 31st.

On the evening of Tuesday, August 5th, UPS delivered a huge, beat up box with the replacement. The UPS Rep was concerned if the unit would work because of the condition of the box and the shipping method. It was never put into the slot because it was wrong unit. The replacement was for 8000 BTUs and they sent 12000 BTUs, which even if I decided to keep, Sears would have charged me the difference and the unit was way too powerful for the bedroom. Due to a family issue, we did not contact Sears until Wednesday, August 13th when we were informed that the wrong unit was sent (we already knew that) and they would arrange for the unit to be picked up by UPS and a new one to be delivered by UPS. (Please note that I work full time and put in long hours and cannot sit around waiting for UPS - not knowing what day or what time. Keep in mind that if I miss the pick up or delivery of these units; the situation is prolonged even more and not resolved.)

This Rep., Holly, apologized and stated that she would get back to my son on Thursday, Aug. 14th; she never did. My son calls on Friday, Aug. 15th (today) and Holly is not there and Ryan is on his way in and will be given a message to call my son because no one else knows a thing about this situation. So, here I am a few days short of one month, with a defective air conditioner in my home and an air condition that is sitting in the box it came in.

All I wanted to do was return this unit to the Sears closest to me and get a new one. Never in a million years did I dream this was going to turn into such a nightmare that has caused me such grief and anxiety. I have updated the Better Business Bureau with this situation and am now informing you of what I have been going through. I am flawed at the unprofessional attitude of the Reps. and lack of concern and respect for their customers.

The physical damage that resulted is to me. The frustration and anxiety in dealing with these disrespectful and unprofessional employees has brought me to tears. I have spent so much time on the phone and in writing complaints and nothing has been done. I am where I started off and don't know how to get this resolved in a reasonable manner. I know longer want the unit and am only interested in getting refunded. Please help me resolve this matter.

We got the 3 car repair estimates and still waiting for the payment since they said the payment would issued to us and then we would take the car to be repaired. Someone also came out to check the garage door previously and were supposed to come back again today but no show. They are giving me the run around now and I am very uspet about this. I filed a complaint with the BBB earlier today. I would appreciate someone check into this situation for me.

Sears requires that you give them an 8 hour block of time, for a maintenance job that takes only 30 minutes. When their tech does not show, it now is our fault. We were here and waited patientlhy until 3:30 pm central time, when no one called or showed to called Sears to see what was wrong. After talking to two customer service agents whom said, sorry you need to reschedule, Chad got on the phone.

I was hoping for someone that had some sense of customer service attitude. He got the facts and then came back attacking me on the phone, telling me to reschedule or get off the phone or he would have to hang up in my face. I don't get this. We waited patiently for the whole day for a basic service job that only takes about 30 minutes. When they don't show or call, it now your fault. Thats Sears new policy. You, the customer is always wrong. I have been a carrier for over 20 years, but no longer starting tomorrow.

Garage door not working properly. Keypad is not working at all on the exterior garage door entry.

I spent five hours off/on the phone today and no one would help me. Go on line and see how many complaints there are about Kenmore Powermiser water heaters and for them not to have replacement parts on the shelf is rediculous they have worn me down to the point I have given up and will buy a new water and install myself I have never been so belittled or felt so unimportant to a company before their customer service is the worst I've ever delt with.

I haven't suffered any physical damage only that my renters have been without hot water (two very nice young ladies) and I feel I've let them down and when I finally hung up the phone for the last time I didn't know wether to scream or cry.

Battery should have been replaced under warranty but had to spend about $40 for new battery.

How ridiculous is that. That means I have to call their terrible repair service and it takes them a week to a week and a half to come look at the problem. I have contacted Sears customer service and all they can say is just wait till 4 parts are replaced.

I have already had $ 500 dollars in food damage and Sears only gives $ 250 per year. Not to mention the hassle of going to get fresh groceries every 2 days.

I called on 8/7 to verify the appointment on 8/8, I was told the appointment was changed to 8/12. I was not notified of this, I cannot take off work (I am a school teacher and we go back on 8/11).I try to call to make a complaint with Sears and I get forwarded to different departments who will not give me their location so I can have an address or phone number to follow up with. The last phone number I called was 1-800- and spoke to Charlotte who forwarded me to Service Recovery but she would not give me their phone number direct. She said it was only for corporate use.

The person I talked to in Service Recovery (Merissa #79012) stated the same thing the other service call stated; my appointment is set for 8/12. Unfortunately, no one will be here. We have tried several times over the last 4 weeks to resolve this with the company and all we get is ignored by the promise of a return phone call, being put on hold, or being disconnected all together.

I WANT AN AIR CONDITIONER THAT WORKS. I LIVE IN SOUTH FLORIDA AND IT'S REALLY HOT IN AUGUST! I want them to honor the service agreement that I paid for. I want them to make an appointment and stand by it. I want them not to put me on hold for over 20 minutes and then cut me off. I want all of this waiting time added back into our service contract. I want them to pay for the extra amount that was on our electric bill for having to run smaller window units as a result of the main unit not working.

I lost 2 day wages for teaching summer school to wait for a supposed appointment that they had changed but never contacted me about it. I am currently recovering from Anemia and other related medical conditions and the heat in our home is at times unbearable and a negative factor in my recovery.

First service call 7/21/2008, You need a motor. Wait 10 days, motor arrives, next service call, We can't work on this dishwasher because it was installed using copper pipe (despite the fact that Sears installed the unit and they already serviced it once before). They also stated that we had to buy a specific type of coupling from Home Depot at our expense ($12.56). Next week repair comes back out, without even disconnecting the machine the repairmen attempt to pry dishwasher out using crowbars, causing extensive damage to the dishwasher. They then state that we need to hire a contractor at our expense to remove the dishwasher.

Needless to say, I'm already paying for a service contract that apparently does not include any actual service. In going back to the store to resolve the situation I have heard at least 15 different excuses as to why they will not actually service the dishwasher ranging from Well you had a new floor installed and you must have had a contractor remove and reinstall the dishwasher! (this is particularly funny as the floor is 20 years old, and while in great need of replacement, it has not been replaced) to It's not in our contract to remove dishwashers! The store has now ceased to cooperate in resolving the matter and I'm in need of assistance in this matter.

Dishwasher totaled at hands of the repairmen, water damage to floor, lost time in the vain attempt to actually get Sears to honor it's service contract, emotional distress.

I have a 3 1/2 year old daughter who would wake up in the middle of the night drenched from sweat. I contacted Sears to set up an appointment and what proves to me the quality of their products, they were not able to set up an appointment for almost two weeks. I had no choice so I made the appointment. Than two days prior to my appointment, the temperature in my house touched 90 degrees. At this point, I contacted Sears again and they said that they would schedule an emergency appointment for me the next day. The customer service rep started to process it, but her system would not take the request. She switched me to a different area where I was informed that they could not set up an emergency appointment.

On top of that, the original appointment that i had in two days was now cancelled and i could not get that appointment back. The next scheduled appointment would now be another 9 days later. All this in the middle of summer on a system less than two years old. They were rude and not very customer friendly. I had to call a private contractor in to fix the problem. And although it only cost 70.00 to fix the problem, Sears would not honor the claim even though the master warranty agreement that I had with them was worthless. Letters sent to the corporate offices went unanswered.

The purpose of this letter is to warn all consumers that even though the perception of Sears is a good name, it is not. Stay away from Sears and any of their home improvements. They are overpriced and if you have any issues, they will not do the right thing. Yes, it cost me 70 dollars to learn this. However, in the long run it will cost Sears more. I have already started boycotting all Sears Holdings entities. The economic damage was minimal (70.00). It was more emotional damage that Sears put my family through. 90 degrees inside a house could have been catastrophic to my family.

The supervisor Lisa told me she would walk the paperwork and the issue would be handled immediately. again today, I was told the same junk. To top it off, the man taking my call on the supervisor's line raised his voice and was extremely rude! I want this issue resolved and I want this issue resolved immediately. I will never order from Sears again and will tell everyone I know about this experience. My family has shopped Sears for over 75 years.

My husband and I are older, live in a rural area and needed the trimmer when we placed the order. Now four weeks later, we don't have the trimmer but you have our money! Unbelievable! If I don't receive resolution in the very near future, I will proceed to report and seek help from other authorities for legal resolution. sears has my money and we have no product. sears keeps telling us it will be taken care of - yeah right.

In 2007 we attempted to use the unit and it would not cool. Once again service was called and the man came out to repair it. Again the parts were ordered and mailed to us and we would have to call to schedule another service when the parts arrived. Due to the immediate need at the time, the repaired unit again was stored in the garage for another year and I had to buy anothter AC unit for my animals.

This year the same thing occurred. In early July the unit was tested for cooling capacity and once again it did not work. Sears was called for service and came on July 25, 2008. The serviceman spent an hour checking the unit and then told me Sears was going to replace the unit. Finally, after all this time spent on waiting for service calls on this $100 air-conditioning unit we would get a new one! The servicman told me someone would call me to tell me how to proceed. No one called for a week.

On August 1, 2008, my husband called the 800 number we were told to call if we heard nothing. That representative said he had to call a different number. She gave him the number of a service dept and said no one there now, call tomorrow between 8 - 4 pm. On Aug. 2nd when he called, once again wrong number. After several attempts to get the correct number, he talked with a representative who told him that Sears is NOT REPLACING the unit, they are going to repair it. She said parts have been ordered and when we receive the parts, call to schedule yet another service where we have to be home and wait all day for Sears to come and repair this AC unit.

Is there not a LEMON LAW on items such as this? Four repairs and the thing still does not work. I would appreciate any help you could offer us. Thank you. We both work full time. We must arrange to take a day off from work each time there is a need for service to meet with Sears repairmen when it is scheduled.

I have had to buy three AC units in three years due to my need to have cooling for animals. I talked to the highest-up Sears customer service rep in the company (or so I was told) and no one cared or would do anything to expedite the repair of my AC unit. I will never buy anything from Sears again!

this is a new drill,the chuck will not hold the bit tight enough to drill a hole in soft wood.

called and said saw was fixed, went and picked it up, said it was repaired fully tested and good as new, returned home and plugged saw in, went to cut a piece of PINE 1 x 6 Soft wood and saw did exactly the same thing, about 4 into the cut the saw died.. Very furious about now, my saw also returned had a New blade on it I had just purchased and that was ruined as well, it is almost bent and very distorted so had to put a diiferant one on it as well,

called and have the same run around with Sears, They told me they could send it in to be fixed ? Thats what they were to have done, I told them they are to replace IT .. so now I have to return there more more of a run around ..

I am very behind on projects at home because of this, I cannot afford to rent this equipment I purchased this with the thought this would work out for me and has been a totaal disaster, along with my health this has not been a pleasant experiance at all

3. Problem description. Over couple next weeks we barely used it due to spending most of our time outside of our apartment. One day in the nigh wave of heat came and we turned the unit on. Unfortunately in the night the noise was even bigger - we couldn't sleep even on it's lowest setting. Next day we decided to return it because we had about 5 days left before the 30 days return time pass. To my surprise when I brought it to the store I was told that there is 20% of the restocking fee. I calculated roughly that it is around $120 - it wasn't cheap AC unit. I mentioned that I wasn't told about any restocking fee when buying the item. The associate didn't want to listen to my arguments and she mentioned that all rules are on the reverse of the receipt.

I checked and yes there is a statement: "If for any reason you are not atisfied, simply return your purchase with your receipt within (...) 30 days for electronics, (...) and Seasonal Merchandise*, less a restocking fee if applicable." Nice statement but it doesn't say anything about what is considered the "Seasonal Merchandise" (for me it could be shoes) nor it says anything about the 20% fee. I asked the associate where the 20% fee comes from and she told me that she is telling me that this is the fee. I tried to convince me to show me some rules which were saying about the fee amount but what she could do was connecting me with, I think it was a customer service which turned out to be already closed.

Also the text on reverse of the recipt doesn't clarify under what condition the restocking fee is applied - everything is foggy here and open to interpretation. When I was paying the seller didn't even mentioned that there are any rules on the reverse of the receipt. The recipt itself doesn't say that signing it (I was paying via credit card) I agree to those rules. Nowadays usually the revers carries some ads which I never bother to check but in case of sears it contains a fuzzy rules (comparable to fine print you can find on some tricky user agreements).

4. Steps I has taken so far. I tried to talk to the store manager but I was told the same story that everything is on back of the receipt and he cannot waive the fee. I asked him to date the recipt what he did. 5. Steps I'm going to take. I'm planing to take the case to court and fight for my right as a customer. I used to be a good Sears customer but it has changed now. Freedom of choice is an illusion in sears. I'm stuck now with [bad] AC unit while on the market there are some models with better quality (meaning quite) for lesser price. I'm not going to pay $120 for the Sears version of freedom of choice. This was my las deal with Sears and I'll also let all my friends know about Sears approach to a customer.

In April of '08 we noticed the warning light on the freezer was showing red indicating the internal temperature was reaching an unsafe level. It stayed on red for a couple of days then went off. In July the red light once again came on, and we noticed that any ice cream we placed in the freezer would thaw, although the meats and vegetables remained frozen. This time, after watching the light for a day or two and seeing that it was going off, we called the repair center. The freezer would maintain a 20 degree temperature, which prevented my food from thawing, but still the light as well as the normal internal temperature recommendation indicated that this was not normal.

I called Repair on 7-11-08 and an appointment was scheduled for 7-16-08 at which time, Greg, the technician came and checked the freezer out. He said it needed a compressor and he was ordering it and would return the following Wednesday, July 23 to replace it. On Tuesday, July 22, the compressor arrived. On Wednesday morning, July 23 Sears repair called to inform me that there had been an emergency at the Central Office and the repairman couldn't come until the following Monday, July 28th. When I complained, she was rude, constantly interrupting me and speaking over what I was trying to say. She told me she would give me a number for One (1) Source which might could schedule me sooner than the date she had available. When I called the number she gave me, I was connected to Sears Repair Service, the exact same number I called to set up the appointment in the first place.

So, on Monday, July 28 the repairman came to replace the compressor. He replaced the compressor and left. The internal temperature is now 24 degrees, up from the 20 degrees it was maintaining with the defective compressor. The red unsafe temperature light is still on. According to the freezer manual, this light should go off within 4 hours from a dead start with a brand new freezer with no food in it. My freezer is filled with frozen food, and yet the unsafe temperature light is still on and the internal temperature is 4 degrees higher than with the defective compressor.

I called Repair again on Tuesday, July 29 to request a repair appointment. The rep I spoke with was named Vanda. After being on hold for about 15 minutes while she tried to access the Repair Service, she told me they didn't open until 8 A.M. and once she made the appointment she would call me to let me know when it was. By 12:30 she had not called me back, so I once again placed a call to Sears Repair. This time I got a guy named Feil who told me I had an appointment for Monday, August 4th, 2008 for a tech to come check the freezer. When I asked him why the lady had not called me back, he had no answer.

I then asked to speak to someone who could tell me why the rep didn't give me a call back and was told I couldn't speak to anyone at that time, but he would sent a message to the Service Department and someone who could answer my questions would call me back within an hour. It has been almost 2 hours as of the writing of this complaint and I still have no call back from Sears. Every rep I've spoken with has apologized profusely for the problems I have had, not only with the product I purchased, but with the service I am getting. I have told them I am sick of their apologies, and poor service. I want satisfactory service, and satisfactory treatment when I call with a repair problem.

Sears Repair is only in our area 2 days a week, so regardless of what the problem is, regardless of how serious the problem, we wait from 3 days to sometimes 12 days before a repairman will come to even check out the appliance. With this new freezer, thus far I have not suffered any economic damage. My food, with the exception of ice cream has remained frozen. I have lost 3 5 quart buckets of ice cream. As for my time and emotional state, that has suffered tremendously. I have spent hours on the phone waiting to speak to someone, I worry that one evening I will come home from work and all my groceries will be thawing with no where else to put them in order to save them. I have worked many long hours picking, shelling and putting up peas, okra, corn and squash in my freezer so that we will have vegetables during the long winter months. There is no price tag on this type of food. It is also very frustrating when I have an appliance that is not working properly, to be promised something and that something is never delivered.

On approx 7-10-08, i received a call from the service center saying that the part my t.v. needs will not be here for another month. They suggested that i go back to the store and see what they would do toward replacing my t.v. On Saturday, 7-12-08, went to store with all paperwork, including receipt, owners manual, service plan. The only manager there at that time of the day was soft-lines manager and she took our information and told us that the electronics manager would call us at 7:00 pm that same evening. We have never gotten a call from anyone and we have attempted on 7-17-08 to contact manager by telephoe where i was left on hold for more than 15 minutes before i just hung up.

This morning the service center people called again and the part that my t.v. needs will not be in until 8-5-08 and no projected date on when i will get it. I would like either another t.v. or my money back this week. I feel that we were deceived by the original saleperson and that the t.v. had more problems and i shouldn't have to wait this long for something that i paid for. I paid $239.93 for the t.v. plus $44.99 for the master protection plan. (Which has done me no good thus far) plus tax. I have been without my tv for 39 day (& counting)

The first tech. said it could only be a compressor or the electronics, so since the compressor had been replaced, it has to be the electornics. I have 2 cases of peaches and 12 dozen ears of corn which we purchased the day of the breakdown which I have no place to store. After 1 1/2 hours of calls, Sears agreed to rent a freezer. However, the Rent-A-Center only had a 10 cubic foot freezer and they could not deliver until the next day. I got a truck and got it and filled it to the brim. I have spoken with people from repair, Customer complaint, National Customer Relations and the Eecutive Office for Corporate Complaints--"Executive Recovery" and are still in the middle of this mess.

We lost $987.00 worth of food on the first breakdown for which we have not received our $250.00. Now we will lose the opportunity to process all the July/August fruits and veg. from our garden. Also, I have stayed home 4 full days for phone calls and waiting for the tech. and will have to lose 2 more days of work in the coming weeks. Seas states that 10 days for a service call on a 19 CF freezer is "acceptable" along with another 10 days to order parts and install them.

Sears seem to feel if it works all is okay. I paid the $94.92 repair bill. I will see the scratches every time I use it. There was orange transfer paint and it looks like they just threw it in with other items that needed repair and did not take care of my compressor. If this was a car and needed service and came out with scratches like my compressor did, some one would be legally responsibile for making it right.

I think Sear should have returned my compressor in the same condition they received it. I am just one customer but I have purchased many items from Sear. I don't know what it would cost for a new air tank that looked new as mine did, but the labor to put it on the compressor might not be worth it to Sears. I think Sears should be responsible for damage of customers merchadise that is sent in for repairs. I might be wasting my time but I just needed to complain about how my air compressor came back following repairs.

My air compressor (model No. 919.165250) looks terrible due to damage it received during its stay at Sears for repairs.Scratches all the way to metal on air tank. The shroud was damaged part No. CAC-1317 and they ordered a new one. The scratches seem to be damage that they feel is just part of transporting for repairs. I paid for the repair ($94.92) and did not argue. I think Sears should have at least apologised, to repair the damaged air tank would be more than the $94.92. I think they should be fair. I would think an attorney would say make it right, just be fair. Thanks for listening. I would like to hear from someone by e-mail not necessarily an attorney.

Email Sears Customer Service generated a request to call them, and I did. Spoke to a Mary J who tried everything to keep me from speaking to her supervisor after she basically said I was a liar, finally got her supervisor John and asked for an adjustment to the price. No satisfaction. He told me the only one who could help me was the president, a Mr. Bruce Johnson. My next move is to write to him, and also to Sears.

$198.00 for 20 minutes of work. Gross overcharge. Median hourly rate for appliance repair in nation is $75.00. Would have paid that grudgingly but it would have been fair.

When I received the camera back on 6/25/08 I began calling the Sears Repair Department talking with representative after representative. I was told on several occassions that someone would be contacting me regarding the issue. It is now 7/24/09 and the issue is still not resolved. I have been agrued with, yelled at and hung up on. I was told that because the lense was broken they are notn responsible for the camera and will not fix or replace the camera or damages caused by their facility.

My husband paid $300 for the camera, we paid for an extended warranty and they are telling us that they are not going to do anything further with the camera. Over and over I tried to explain to them that their service center damaged the camera and they should be held responsible. They insist that they do not have to do anything because the lense is considered customer neglect. I keep trying to explain that the lense is replaceable thru the Cannon Service Center and that is not the issue. Please help me get this issue resolved! They need to be held accountable for th damages that they cause to my camera.

Then I decided to actually use it. I called and scheduled the appointment the first week of June. A technician came to my house on June 13. He said that he would have to order parts and that he would be back the following Friday. I went on vacation but was in touch with a neighbor who said my parts arrived so when Sears called me on my way back from vacation, I was able to tell them that the parts were there.

However, I was then told that I was supposed to call the 1-800 number when the parts arrived to schedule the next visit. I said that was not what the technician told me. They were of course sorry for that misunderstanding but said that my area was only worked on Fridays so I would have to wait until the following Friday.

The same technician came out on June 27. He informed me that these parts I had been shipped were not the correct parts. He would reorder. This time when the parts came, I immediately called the 800 number. A technician was sent to my house on July 3 (a Thursday which to my knowledge was impossible in the past few weeks but July 4 was a Friday.) This technician was not the one who had visited twice. He spent 3 hours in my driveway talking on the phone and came to tell me that the parts I had were not the correct parts and that the parts warehouse had in fact been sending bogus parts because they didn't know what to send. I swear he used the word bogus. He was sorry but he would start parts research which would take 10 days.

Today is July 23. Someone from Sears just called to see if I have parts. No, I don't have any new parts. I begin to tell them about the whole scenario but they can't say anything but the parts are on backorder. As a side note, they won't tell you but I am a firm believer that they are in India at some phone bank. So, it's been 7 weeks since I first asked for the service for which I paid. I doubt that I will ever have my grill repaired. I'll just have to go and buy another one...like I told the Sears store owner the day I bought it.

Aggravation and inconvenience as well as wasted money spent on a worthless maintenance agreement.

I called again told the operator that I wanted a manager it transferred me to the call center, and the women then tranferred me to the Human resources department. At that point I got my question answered about the van but still was unsuccessfull about reaching a manager. I feel sears should contact me and settle this because to get a simple answer it took me an hour. I was late to work, and cost me almost half of my monthly cell phone minutes. I will now be returning my refrigderator.

I manage at Home Depot and I know that if I were to treat a customer this way then the corporate office would step and take care of the customer since thats why we all have jobs, and probably use some sort of disipline on me to take care of the situation. I will also be canceling my sears card and shope somewhere else.

On Tuesday, 7/15/08, I called again. I was given another appointment for Friday, 7/18/08 between the hours of 8am, and 12pm. The technician arrived, on schedule and informed me that the compressor was shorted out, and he would have to order the part. He said he would order the part Monday morning and, set an appoinment with me for Tuesday, 7/22/08. That's today. I just got off the phone with the 800 number, and I have been told that the appoinmtent in the computer is for Friday, 7/25/08. I told them the tech. scheduled me for today, and I was waiting, as I was told that he would be here between 8am, and 12pm. They said, once again, that someone would call me from routing.

Nobody has called. Every single call has been made by me. It is 90degrees in my home. I can not seem to get anywhere with Sears. I have now taken 3 days off of work for technicians that do not show up, or have the courtesy to call to tell me. I need this resolved. A phone call would be a nice start. I hope that this is a rare situation, and that Sears does not do this as common practice. Please contact me. I feel like I can do nothing but, be at the mercy of Sears service. I have lost a lot of money not working, and to find out that it could have easily been remedied with a phone call, makes me sick to my stomach.

Enclosed was a sheet with pictures and text for little gadgety things. We thought this was legit and even tho' we didn't need any of the items, we thought maybe they would make little gifts. I chose just enough items to stay under the $84 and sent off the order blank with the payment of my bill. On the next bill I got from Sears were charges of $83.82! I was so mad I called the # on the bill which was for an entity called "Sears shop at home order #0000015857 gift services Merchandise" I told them I thought I'd been scammed and Sears ought to be ashamed.

The person I spoke to said that they weren't Sears and I should send the stuff back and it would be removed from my bill (they didn't offer to credit my shipping costs.) I was afraid that the credit would not apply in time to forestall a late charge and perhaps reflect on my credit so I called billing at Sears. I kept getting transfered and a couple more people told me they didn't work for Sears either. We finally got through to someone who said she would put a credit on the bill and we demanded that our Sears card be canceled.

I sent the stuff back the next day, which was July 10, and paid $5.35 postage. I have no idea what they are going to do next. I wondered if anybody else "bit" on their little scam. I think Sears should be ashamed to consort with scammers. And I did not ever receive info for escalating to someone who could explain, even tho' I asked. This is small potatoes but I'm only out shipping fees, a lot of wasted time and a great deal of aggravation. If this doesn't get resolved, tho', it could be a lot more.

The customer service rep (Laura??) told me the soonest she could schedule a tech would be Saturday which is five days away. I told her this was not acceptable and she was not helpful. She called me a liar and I repeatedly asked to speak to her supervisor and she would not transfer me.

I hung up and called back and another Customer Service reporesentative was helpful and able to schedule me for tomorrow morning. I asked for him to have the Supervisor contact me so I could inform them of the call with Laura and they have not called me back.

7/2008 called for service visit, told $69 diagnosic fee, no warranty remaining. Tech comes 7/16, stays 5 minutes and states complete temperature control valve being ordered. No mention of any fees. Says parts still under warranty. Investigated 88,ooo White-Rodgers temperature controls being recalled. My serial number just outside specified range.

Defective merchandise. Poor value.

oday, I called the same number on their behalf. I spoke with a Jason, who spoke broken English. I asked if he was in India and he said he was not to give out that information. I explained the situation and told him that Bro. Bert was 87 years old, had asthma and needed the air conditioner, especially when he had an asthma attack. Jason told me that the part was on back order. I told Jason that the Wests had made 6 phone calls during the past 3 weeks and were told the same thing each time. I also told Jason that this was not acceptable. Jason could not get beyond repeating that the part was on back order. I asked to speak with his supervisor - he refused. I insisted - he refused. I threatened his manhood and he relented and said for me to hold. I was disconnected. I called back. This time I spoke with another person-Kendall-also with a heavy accent. I repeated the facts to Kendall and received the same back order response. I asked to speak with his supervisor. I received the same response - not able to do so. I insisted until he placed me on hold for 5 minutes.

Victor came on the line-also speaking broken English-and said he was Kendall's supervisor. I explained the same facts for the 3rd. time. The supervisor gave me the same back order response. I explained that the Wests had received that response 6 times during the past three weeks and something must be done to expedite this situation due to a very precarious health challenge. Temperatures in Jasper, Alabama average 90-95 degrees farenheit and Bro. Bert was in destress. Victor continued to give me the same response. I asked to speak with his supervisor. He said I could not do so. I insisted. After much heated discussion, he eventually said to hold.

After two minutes Kendall came back on the phone and said that his supervisor told him to tell me that the part had been back ordered and would be shipped on July 21, to be delivered to Bro. Bert's home on July 22. I asked what will happen next and Kendall told me that Bro. Bert should then call again for the repairman to schedule a repair. It was obvious at that point that there was no concern for our situation, no effort to assist, and I was hitting a firewall that prevented me from any further recourse.

This is not service, it is not acceptable, it is reprehensible, it is irresponsible. It is also apparent that Sears either knows abour and condones this type of service or the firewall keeps this kind of situation from getting to someone at Sears who should be responsible for correcting it. In either situation, it shows unacceptable behavior on the part of Sears. I refuse to believe that a company as old and as large as Sears cannot find an air conditioner starter capacitor for a one year old unit in a more timely manner - if the part is shipped as promised, it will be four weeks. Also, I refuse to accept this kind of service from a company as old and as large as Sears.

Brother Bert is 87 years old, has recently had a pacemaker installed, has had pneumonia a few weeks ago, and suffers from asthma. He is in poor health. He needs air conditioning. It is possible that another asthma attack could have dire consequences. If anything happens to Bro. Bert, God forbid, I will personally commit my life savings to sue Sears and everybody related, for everything possible. This will be my total focus until accomplished. Furthermore, I will never purchase anything else from Sears - period. I feel a personal responsible to inform my family, friends and business associates of this situation so they will not be exposed to such reprehensible behavior.

15% restocking fee

I phoned 773- and after waiting for 7 or more minutes, a David answered the phone. Calmly I explained my situation in which he totally ignored the concern by not even apologizing or saying anything! All he said was hold on,...there was dead silence and finally after 4 minutes I was transferred to Maxine. He hadn't explained anything what-so-ever nor had he made me aware of being transferred. Calmly again, I explained the same situation and concerns. Maxine was however better than David. Unfortunately, she couldn't assist. I had already informed the David character that I was trying to contact Installations & he transferred me to Maxine in Appliances at the same store #: 01030. She did give a 'said' installations number to call.

When I phoned 800-, I still had to go through prompts to get to installations. After a 10 minute wait or longer I finally got to a Tasha. She was however your best associate employed at Sears this evening. She acknowledged my concerns and was even very apologetic. She actually acted concerned. she informed me that my order was unfortunately sent to the wrong installers so it was rejected. She also mentioned that the order had been re-routed to a GK & Sons contractor: they hadn't responded what-so-ever to say if they'd install it or not. I was very angry about that too.

Why does Sears have contractors doing this work? Contractors are KNOWN to be horrible individuals to work with. They don't arrive on time & they have bad quality of work! If this so-call statistically is not true, then for me it is due to ALL of my bad experiences with them. So anyway, Tasha sent them an email to respond to this installation with an agreement to do the work or reject it. She also stated that she noted for someone to actually phone me this time so I would know what's going on. So there you have it. My bad experience in Sears' hands. Who's going to correct this oversight, when will it be addressed and how? Just a $272 bill with no service and no installation yet.

After four hours I call back and was passed to the Rapid Solutions call center. That rep sent an email to the dispatch office asking them to contact me as soon as possible. After two hours I call the service center again and was told nothing could be done and now the next available appointment is July 22nd. Out of frustration I accepted it.

Given the amount of money Sears charges for maintenance contracts one would think that they would treat their customers better. Waiting for next cancellation.

When we complained, she transferred us to another number. We were transferred three times. We finally were promised an "emergency repair" within two days, but they couldn't tell us which. Again, we waited all day. Today I am waiting again for my "emergency service" but I am not holding my breath. Today is the 16th and so we have been waiting now for two weeks and have suffered a lot of frustration with scheduling operators, being kept on hold, and transfers. Usually a phone call of this sort last half an hour and you get to speak with someone who is curt and unsympathetic for a few minutes.

Also, the information they give is inaccurate. For example, we were told that we could call a certain number this morning at 8:00 o'clock and find out the approximate time of our repair today. When we called, we were given the wrong number. When we reached the right number, we were told that they can never give out that kind of information. We've also been told that the driver would call us and tell us approximately when the repair would take place, and that has never happened, either.

We missed numerous appointments, some important job-related and some smaller like haircuts. This morning when our car wouldn't start we were fearful to leave the house and get it repaired -- as we are dependent on our car, this is quite an expensive cost in terms of $$$ and frustration. We disturbed three neighbors to find someone who could stay at the house while we drove the car to the garage.

I am so stressed out over this situation and it is about to cause my mom to have a stroke as she is the one who does the laundry in my home. I am very disatisfied with the chain in which you go through for a service call to Sears. I want to speak to a person who is around the corner not in another country. Customer Service is just not what it use to be. I was very pleased with the tech who came to fix my washer as far as his personality and politeness but we can't contact him because he is part of a large network.

I really wish Sears would offer a personal touch. This has put undo stress on me and my elderly mom as well as having to go to the laudry mat to complete our washing. Not to mention the money at the laudry mat and the strain on ones back in order to get the laudry to the laundry mat. I have contacted my attorney to follow up with a letter about the complain and demand.

June 2008 I set up an initial service call on our washer. Water not coming into the washer and found a small magnet inside the washer on top of the door. Service call set up for 8:00-12:00 on 6/14/08. 6/14/08 At approx 10:00 am called Sears to find out what time the repair tech would arrive. They sent a message to the tech to call me with an estimated time of arrival. He called within 15 minutes. He indicated that we were his next to the last ticket and he showed that we were in a 8:00-5:00 pm time slot for service. I told him that was not correct and someone had really messed up. I told him I would have to cancel the apptment but he suggested that I keep the apptment because he could get to us sooner. He called at 3:30 to advise he was on the way to my home.

When he arrived, I explained to him what was wrong and showed him the magnet that came out of the washer door. He ran diagnostics through all cycles and said washer worked, couldn't find anything wrong. I kept showing him the magnet and explaining it came out of the door, he said he didn't know what the magnet was for and it couldn't have come from the washer. He said he couldn't find anything wrong with the washer and if something started happening again to call Sears back.

6/1/08, a.m. Tried to wash clothes and found same problem still existed--water not coming into the washer. Called Sears back and explained this. They transferred me to the repair line. I spoke to someone named Jack and explained again what had happened and that the original problem was never fixed. He said it sounded like the magnet came from the door assembly and it needed to be replaced. I asked him why the repair tech that came out didn't know that. He said that when he set up the next appointment he would have a Senior tech come out. He said he was putting the order in for the door assembly. He scheduled another appointment for Saturday, 6/22/08 during 8:00-10:00 am.

He apologized for the inconveniences we had been put through and said he would get us a customer service appreciation for the poor service we had been encountering. I told him if we had the option to request something that I'd like a stack kit for our washer and dryer. He said that would not be a problem at all.

6/18/08, 3:00 pm I received a phone call while I was out of town confirming that a repair tech was on his way to our house. I told the woman that I was out of state and the apptment had been set up for Saturday and not Tuesday. She didn't know what had happened or why it had been set up on a Tuesday. 6/22/08 Called at 10:00 am, spoke to Sears rep and they said they would send a message to the repair tech to call us with his estimated time of arrival. At 11:00, had still not received a phone call so called Sears back. Got Erick on the phone. I explained that we had been told that the repair tech would be here anytime between 8:00 and 10:00 am and he still hadn't arrived yet nor had he called us. Erick said he would check into it and asked me to hold on. He immediately hung up on me and the phone was disconnected.

I called right back and got a different person named Saijie. Explained what happened--that we hadn't heard from the repair tech and that I was just hung up on by someone named Erick. He said he would find out what was going on and he put me on hold. When he got back on the line he said he would send a message for the repair tech to call me. I reminded him that that had already been done and asked why he hadn't called us back. He said he didn't know but he would send another message. I called back 20 min later when we still hadn't heard from the repair tech and the phone was answered by Erick. I explained to him that we had called in a few times already and still hadn't heard from the repair tech. I told him I wanted to speak with a supervisor or manager. He asked me to hold on while he got a supervisor and then immediately hung up on me!

I called back immediately and Ron answered the phone. I explained that I had just been hung up on twice and wanted to speak to a supervisor or manager. He transferred me to Daniel in National Customer Relations. I explained everything that had happened starting on 6/15 up to now. He apologized for the poor service I had received and for being told inaccurate information. He said there wasn't anyone there named Jack and that most of the representatives use pseudo names so he's not sure who I spoke to. I asked if there are notes on my account or anything that shows who we had been talking to when we called in. He said that the Corporate office could find that out and that he was sending a message to them now to look into who had been hanging up on me, and the poor service we had received. He said he didn't know why Jack had promised me a stack kit because they're not authorized to do things like that. He also said Jack had not ordered a door assembly or any other parts for my washer.

While I was still on the phone with Daniel, the repair tech George showed up (approx 1:00 pm). It was not a Senior tech as we had been promised but the same tech that had come before. He looked at the washer and ran diagnostics again. This time he said a problem was showing up and a part needed to be ordered. I told George that we were told by Jack that the problem was the door assembly. He said it was not the door assembly. I gave the phone to George so he could talk to Daniel. George confirmed with Daniel that we didn't need a door assembly because we had a front load washer and the magnet has nothing to do with the front loader. I got back on the phone with Daniel and told him that I am extremely upset with everything we/ve been through. I had been given wrong information, transferred to so many different people, and still have a broken washer. I asked Daniel for the address to Sears' Corporate office to write a letter of complaint.

George ordered the parts and said once they arrived at our house we should call Sears back to set up an apptment for them to come back.

6/28/08 The parts came in this past week and I called Sears on 6/27 to set up an apptment. The apptment was scheduled for 8:00-12:00 on 6/28. At approx 11:00 am on 6/28, I called Sears to find out what time the repair tech would be arriving and I also confirmed that we were still set up in a 8:00-12:00 time slot. They confirmed that we were showing as 8:00-12:00 and sent a message for the repair tech to call me.

By 12:30 I still hadn't heard from the repair tech so I called Sears back. I believe I spoke to Jonas that time. I explained we were in an 8:00-12:00 slot and had called about an hour ago to see when the repair tech would be here. I told him that a message had been sent to have the repair tech call us but he hadn't called back yet. He checked the system and said the tech was scheduled to arrive at our house at 4:45 pm and that we were the next to the last ticket. I told him that was ridiculous! That I had just called and spoken to someone earlier who confirmed we were in the 8:00-12:00 time slot. He said he didn't know who I had spoken with or why they had told me that but it was showing he would be at our house at 4:45 pm.

The repair technician finally showed up at 6:00 pm that evening! He checked the washer and the part and found that the wrong part had been ordered. I was livid! He had to reorder the correct part and we were told to wait until the part came in to set up a new apptment. And as far as him showing up at 6:00 pm, we told him we had an 8:00-12:00 apptment and he said he was going to come to our house that morning. When he first check his service tickets we were the second apptment but then a note was added to our ticket saying to make us the last apptment of the day. I think someone in your repair center is trying to pay us back for the previous complaint calls that we made. Why else would we be the second or third apptment of the day, and then someone add a note to make us the last apptment!

The part came in on 7/2 and due to the upcoming holiday the next available apptment wasn't until 7/12/08. We were told again that we were set up for service between 8:00-12:00, but that didn't happen again! I called Sears at 10:30 to get a status and they confirmed that we were set up for 8:00-12:00 and that we were #6 on the list. They advised the repair tech was working on customer #2 so it shouldn't be much longer. By 12:30 I still hadn't seen the repair tech so I called Sears again. They said they weren't sure why he hadn't arrived yet and they paged the tech with a message to call me. I confirmed that both my home number (5406596649) and cell numbers (5402956104) were in the system. I still hadn't received a phone call by 2:00 so I left my house to go to the store. I wasn't worried because I knew I had provided by my home and cell numbers.

When I got back there was note on my door at 2:20 that the repair tech had been there and to reschedule my apptment. This is absolutely ridiculous!! I called Sears again and complained and they said the tech had a note in the system that he had called both numbers and received no answer. Then he went to the house and left a note on the door. That is an absolute lie! I have caller id and there were no incoming numbers on my caller id at home during that time frame and I had not received any calls on my cell phone either. What kind of company are you that you can continue to treat customers this way?

At this point the washer is still broken and we now have another apptment scheduled for 7/15 from 1:00-5:00. Our washer has now been broken for over a month! I will NEVER purchase from Sears again! I am done with Sears and have submitted a complaint to Consumer Affairs as well.

I have missed three days of work so far in order to receive one delivery. It is obviously beneficial to Sears to have parts delivered to the homeowner instead of to a central location from which they could be brought by the serviceman, and it is obviously beneficial to UPS to leave deliveries on doorsteps where they are at risk. But it is making me crazy. Every time somebody on the phone says Thank you for choosing Sears, I want to protest, But it wasn't an informed choice! But the kids on the phone have no power over this. What I want is not a nice chat with your attorney. What I want is for somebody with a stake in the business to understand why I don't want to deal with Sears again once this is over.

I contacted the Store to try and just get a replacement since this Item has been so much trouble and was informed by Management at Sears that the Repair Center had to authorize a Replacement which I found out not to be true since the Item was under Store Warranty, I have spent many hour's on the Phone with my local Sears store and with the 1-800 HOME Rep. and they even contacted my local Store Manager to inform him I was due a Replacement and he still has denied the replacement and let me know that I would get my old Air Compressor back when it is repaired!!!

This has been a big run-around and I have been lied to numerous time's from numerous Sear's Rep's. I even told them I would never make another purchase from Sears and that none of my 22 Employee's would ever buy again and they just thought that was a joke.

Damage is:: that my Son race's GoKarts weekly so I had to go to Lowes and buy a Cobalt Compressor due to Sear's having my Compressor just about as much as I have used it, I've owned this Compressor for 8 month's and I have yet been able to use it!!!!

I set up an initial service call on our washer. Water not coming into the washer and found a small magnet inside the washer on top of the door. Service call set up for 8:00-12:00 on 6/14/08. 6/14/08 At approx 10:00 am called Sears to find out what time the repair tech would arrive. They sent a message to the tech to call me with an estimated time of arrival. He called within 15 minutes. He indicated that we were his next to the last ticket and he showed that we were in a 8:00-5:00 pm time slot for service. I told him that was not correct and someone had really messed up. I told him I would have to cancel the apptment but he suggested that I keep the apptment because he could get to us sooner. He called at 3:30 to advise he was on the way to my home. When he arrived, I explained to him what was wrong and showed him the magnet that came out of the washer door. He ran diagnostics through all cycles and said washer worked, couldn't find anything wrong. I kept showing him the magnet and explaining it came out of the door, he said he didnt know what the magnet was for and it couldn't have come from the washer. He said he couldn't find anything wrong with the washer and if something started happening again to call Sears back.

6/1/08, a.m. Tried to wash clothes and found same problem still existed: water not coming into the washer. Called Sears back and explained this. They transferred me to the repair line. I spoke to someone named Jack and explained again what had happened and that the original problem was never fixed. He said it sounded like the magnet came from the door assembly and it needed to be replaced. I asked him why the repair tech that came out didn't know that. He said that when he set up the next appointment he would have a Senior tech come out. He said he was putting the order in for the door assembly. He scheduled another appointment for Saturday, 6/22/08 during 8:00-10:00 am.

He apologized for the inconveniences we had been put through and said he would get us a customer service appreciation for the poor service we had been encountering. I told him if we had the option to request something that I'd like a stack kit for our washer and dryer. He said that would not be a problem at all.

6/18/08, 3:00 pm I received a phone call while I was out of town confirming that a repair tech was on his way to our house. I told the woman that I was out of state and the apptment had been set up for Saturday and not Tuesday. She didn't know what had happened or why it had been set up on a Tuesday.

6/22/08 Called at 10:00 am, spoke to Sears rep and they said they would send a message to the repair tech to call us with his estimated time of arrival. At 11:00, had still not received a phone call so called Sears back. Got Erick on the phone. I explained that we had been told that the repair tech would be here anytime between 8:00 and 10:00 am and he still hadn't arrived yet nor had he called us. Erick said he would check into it and asked me to hold on. He immediately hung up on me and the phone was disconnected.

I called right back and got a different person named Saijie. Explained what happened: that we hadn't heard from the repair tech and that I was just hung up on by someone named Erick. He said he would find out what was going on and he put me on hold. When he got back on the line he said he would send a message for the repair tech to call me. I reminded him that that had already been done and asked why he hadn't called us back. He said he didn't know but he would send another message.I called back 20 min later when we still hadn't heard from the repair tech and the phone was answered by Erick. I explained to him that we had called in a few times already and still hadn't heard from the repair tech. I told him I wanted to speak with a supervisor or manager. He asked me to hold on while he got a supervisor and then immediately hung up on me!

I called back immediately and Ron answered the phone. I explained that I had just been hung up on twice and wanted to speak to a supervisor or manager. He transferred me to Daniel in National Customer Relations. I explained everything that had happened starting on 6/15 up to now. He apologized for the poor service I had received and for being told inaccurate information.

He said there wasn't anyone there named Jack and that most of the representatives use pseudo names so he's not sure who I spoke to. I asked if there are notes on my account or anything that shows who we had been talking to when we called in. He said that the Corporate office could find that out and that he was sending a message to them now to look into who had been hanging up on me, and the poor service we had received. He said he didn't know why Jack had promised me a stack kit because they're not authorized to do things like that. He also said Jack had not ordered a door assembly or any other parts for my washer.

While I was still on the phone with Daniel, the repair tech George showed up (approx 1:00 pm). It was not a Senior tech as we had been promised but the same tech that had come before. He looked at the washer and ran diagnostics again. This time he said a problem was showing up and a part needed to be ordered. I told George that we were told by Jack that the problem was the door assembly. He said it was not the door assembly. I gave the phone to George so he could talk to Daniel. George confirmed with Daniel that we didn't need a door assembly because we had a front load washer and the magnet has nothing to do with the front loader. I got back on the phone with Daniel and told him that I am extremely upset with everything we've been through. I had been given wrong information, transferred to so many different people, and still have a broken washer. I asked Daniel for the address to Sears' Corporate office to write a letter of complaint.

George ordered the parts and said once they arrived at our house we should call Sears back to set up an apptment for them to come back.

6/28/08 The parts came in this past week and I called Sears on 6/27 to set up an apptment. The apptment was scheduled for 8:00-12:00 on 6/28. At approx 11:00 am on 6/28, I called Sears to find out what time the repair tech would be arriving and I also confirmed that we were still set up in a 8:00-12:00 time slot. They confirmed that we were showing as 8:00-12:00 and sent a message for the repair tech to call me.
By 12:30 I still hadn't heard from the repair tech so I called Sears back. I believe I spoke to Jonas that time. I explained we were in an 8:00-12:00 slot and had called about an hour ago to see when the repair tech would be here. I told him that a message had been sent to have the repair tech call us but he hadn't called back yet.

He checked the system and said the tech was scheduled to arrive at our house at 4:45 pm and that we were the next to the last ticket. I told him that was ridiculous! That I had just called and spoken to someone earlier who confirmed we were in the 8:00-12:00 time slot. He said he didn't know who I had spoken with or why they had told me that but it was showing he would be at our house at 4:45 pm. The repair technician finally showed up at 6:00 pm that evening! He checked the washer and the part and found that the wrong part had been ordered. I was livid! He had to reorder the correct part and we were told to wait until the part came in to set up a new apptment.

7/2/08 The part came in on 7/2 and due to the upcoming holiday the next available apptment wasn't until 7/12/08. At this point we are waiting again for a repair tech to show up to see if our washer can be fixed. Our washer has now been broken for a month. How can Sears be allowed to treat their customers this way? Please look into this. Thank you.

so I call the following they and they still have no answer. the day after I call again and sears rep from maintenance tells me that they are cancelling my service agreement because I they dont service these machines and they should have never sold me the agreement . I make several attempts to talk to a supervisor and are never transferred saying that the person I am talking to has the highest authority to make the decisions. I made over 15 calls all with no success, I even asked for documentation on the work that they had done on my machine and they said that since they did not charge for the service they will not provide documentation, I was sold an agreement that was not honored by sears and to make things worse, they had already tempered with my machine making all warranties void

Time I spent during work dealing with sears, making my work days unproductive, several long hours on cell phone using minutes, tenant that lives in that apartment was unable to stay in unit due to there medical condition , During unbearable hot days in second floor unit , Tenant had to stay with other people which I had to reimburse for.

well well when the lady came out to fix my refrigerator she knew right away it was just a drain hosr clog it cost for 45 minutes to clear the drain hose $234.00 crazy huh? way to much. so i called sears back and said what if i did not have an agreement how much would it cost? BONNIE i taled to fist really didnt care to hear me and i waited on the phone for her 45 minutes and then she disconnected me. i called back to talk to her and they said bonnie who? i then talked to Lynn about the situation and she had the same I don't care attitude so what do you want me to do about it? That is the price. I hung up and was really frustrated so I called back and talked to another person Ureka. She had teh same attitude, I don't care what you say. I asked her why are their attitudes like that.

I have been a customer with Sears for 35 years. I wanted to cancel my service agreement. She said ok but you will still pay $234.00 for the service. How expensive is this, I thought. I asked her is there some kind of discount she can give me. She said No. I was talking to my husband and he was mad, too. What happened to Sears lately? I called back to Sears and I talked to the girl that first answered the phone and I could tell right away she care. I explained to her the situation and I told her you are the first person that would even hear me out.

And she told me I am very soory and could discount my bill to $111.78. is that not a difference? so people dont give up when you know you are right. there is someone there that cares about their customers. HER NAME WAS EMILY 8757 UNIT EMP#593301 AT 1-800- maintenance agreement department and i thank her very much for hearing me out and yes i did cancell my service poloicy and dont think i will ever get another one. word of advice ask a lot of questions about the policy and what it covers before you get it

Considering my wife could easily make $60.00 an hour for home teaching we should be refunded $266.14 plus $300.00 for the work and aggravation on the phone trying to clear up Sears errors. Plus the insult to us offering a 10% discount on an item that initially was sold for a 50% discount. Plus one more insult in offering to issue the refund in form of more Sears gift cards so we are forced to spent this money at Sears! Add these two insults and interest on the money they have/had add up $500.00 + $500.00 + $20.00 = $1020.00 $266.14 + $300.00 + $1020.00 = $1586.14

so I complained about the miss-diagnosis and sears sent out another technician. he, along with another or the same supervisor decided the now all three components in the door needed to be replaced, stoping short of replacing the complete refrigerator. I dismissed that diagnosis aswell and some time later when i could aford it i ordered the only part that could have been the problem, ie: the outer board, the one with the buttons on it, replaced it and viola, ice & water dispensing.

my complaint with sears has always been that the technicians along with there respective supervisors are inept. they had two chances to diagnose the problem and failed both times. in closing, I paid $65.00 for a bad diagnosis and $170.00 for parts that I didn't need. My suggestion to sears home central was that the technicians and supervisors be appraised of my complaint and my dis-satisfaction and that technitions be tested on there ability to do there job with out help and be paid accordingly. sears was not interested. $65.00 diagnostic fee paid, with no positive results. $170.00 paid for parts that I didn't need

On each time upon calling the service department, the hold times were unbelievable. When you finally spoke to someone, they were extremely rude and unprofessional. I spoke to corporate just by accident. I found a representative there to be very defensive. We ended up having to buy a service agreement and is now being told that because of that particular agreement, we cannot take advantage of the lemon guarantee unless the repair is over $500 or the tech deems the product cannot be fixed. In addition, to get service, you have to be available between 8-5 each time. The is the only window that is available and no other accommodations will be made.

It is unbelievable how a company can get away with treating its customers like this. It is actually a horror story calling to get repair and then they expect you to sit forever until they come to repair the item. Why do I need a dishwasher that is broken more than it works (comparatively new when initially called), and then work schedules are constantly uprooted in order for someone to be available to do the repair, if they show up.

Now rescheduled for July 17, 2008. These delays and rescheduling are unacceptable. A commitment was made and not fulfilled 4 times. The part was paid for and we are unable to use the washer until the motor is installed. By July 17th it will have been almost a month whereby a part was paid for and not installed. I called 5 times on July 10th and was disconnected 4 times. No one could provide anything more than a sorry and we will forward the call to the Service Unit. I was finally transferred to a Supervisor and the extension rang endlessly.

We rely on the machine to perform washing everyday. As it has been out of operation, it has cost us time (rescheduling internally) and money (overtime) to compensate for the lengthy delay in completion of the repair. Furthermore, the time for us to call repeatedly has totaled over 3 hours.

Well it ended up being just that, two screws and shut the window, 140$ just for that. Obviously I was upset and i called up the customer service for sears and I recieved people that would put me on hold for 30-45 minutes, transfer me to the original 1800 number, or someone disconnecting me. I finally did get a response after the BBB complaint was filed but the response was that the a/c is in the window so its installed, what was said over the phone was a verbal agreement, and that before the person came in to install it, I should have questined the person on what was going to be done. I do not know why I would not assume the person would do what was stated to me and actually do the job in a correct manner.

I have spent countless hours trying to contact the customer service representatives and have not recieved any positive outcome out of it. I am absolutley disappointed with the outcome of this situation, I assumed that any company would think of the consumer but I do not feel it is reflected in this case. Stating that they would not comply with what a customer service rep had told me is just unprofessional.

I was on the phone for two hours and transfered 5 times then given a number that does not work. So I am without a refrigerator during the summer. Sears does not care. I paid almost three hundred dollars for emergency service which included a new refrigerator if needed. Well, I need a new refrigerator.

I waited 2 weeks and nothing arrived, so I tried calling back the store multiple times. When I was finally able to reach someone with knowledge on the issue, he said that all the forms had been mailed out and that I should look online if I still needed the form. When I looked online and printed out the form it said the promotion expired the previous day (June 27). I tried calling back the SEARS store, but after 5 unsuccessful attempts in 2 days I gave up and called the national customer relations number.

A woman by the name of Sherry listened to my story and said she would contact the SEARS store and see if we could find a resolution. She told me an associate named Carol would call me by the end of the week with a resolution. Carol called me that Thursday and stated she could not get in touch with the Dockers promotion people and had no new information for me, but she wanted me to try and mail in the rebate anyways and see if they would honor it. I told her I did not want to do that because the Dockers promotion line already already told me when I called previously that they did not accept late submissions. If they did not accept the submission, I would be stuck with the $100+ in Dockers items and no gift or gas cards, as advertised.

I called the national customer relations department back at SEARS to speak with Sherry and see what resolution we could arrive at. Another representative answered the phone and told me there was nothing she could do and I needed to go to the store. I asked to speak with Sherry and she told me she was watching her walk out the door at that time and that there was nothing else they could do for me. I explained that Sherry asked me to call her back if the problem was not resolved, but she insisted that the problem could only be fixed at the store itself and there was nobody else that I could speak with in the office (hard to believe there are no supervisors).

So in the end, I bought $100 in Dockers products and nobody could or wanted to help get me the rebates that were advertised in the national circular. Since some of the Dockers items were boxers, Sears will not take them back and I am stuck paying for overpriced boxers that I was lead to believe I would be getting rebates for. FALSE ADVERTISING at its best!

I spent $100 expecting to receive a $10 Sears gift card and a $75 Shell gas card, instead I have neither. Now I am stuck with a couple pairs of overpriced Dockers boxers and pants that they said I cannot return and I have spent over 3 hours of cell phone minutes calling back and forth, and waiting, on the phone with Dockers, Sears national customer relations, and the Sears store itself in Littleton, CO.

It did not take more than thirty minutes from start to finish to fix our refrigerator. The bill we received from him said $32.44 for the part and $203 for the labor. I questioned the repairman and he told me that many other customers had complained about how expensive their labor was but the computer printed our the labor as being $203.00 and he did not have any control over it. I immediately called Sears Home Central. The person I spoke to told me he would not be able to tell me the details about the $203.00 because it would take some hours before he could look into the charge. He assured me that I would get a call within 48 hours about the problem and told me my case number.

I did not hear from Sears and finally decided to call them today. I spoke to Ron who told me that they charge $72.00 for the repair call and after that they charge by a job code. I asked how they could charge $131.00 for thirty minutes of work. He explained that it does not matter how long it takes to do the job because they go by the job code. I think that this is not a good way to run a repair business and would like to be charged $72.00 plus the hourly rate for the thirty minutes that the repairman spent at my house.

I would like to get a refund for the overcharge.

On July 7th the morning of the follow-up appointment, I received a call from Sears to cancel the 2nd appointment. According to Sears customer service the first technician made a mistake. He should have removed the part from the TV and send it in to the manufacturer for repair. They will have to cancel the 2nd appointment and schedule a 3rd appointment on July 21. After several discussions with Sears complaint departments.

They agreed to send a technician today (July 7th). I waited for the technician between 8:00am and 7:00pm and no technician came by. Call Sears complaint department again. After several discussions a new appointment was created for Wednesday July 9th. At this point, I'm frustrated and need assistance. Please call me. I would like to know my options. Thank you,

I've made sears thousands of dollars for warranty service on all my appliances. I'm a little conscern that I may end up loosing the money.

Today is now July 7th 2008 and once again I had an appt to fix the unit but they still do not have the correct parts. I have called several customer relations departments and representatives and all they do is keep transfering me to other depts. No one seems to know what they are doing. At this point they could have replaced the entire unit for the cost of the trips and parts they ordered.

During this process I had a second opinion done since I kept getting the run around. From this I found out that the original subcontractor had gone out of business and they installed the wrong parts and wrong size airhandler to begin with. I had purchased this unit with a ten year warranty on parts and labor and no one seems to know what to do.

I have taken a total of a weeks worth of time out of work to be here for each appt that they did nothing. They also damaged the access entrance to my attic by pulling it out of the ceiling. I spent 9700.00 for an air conditioning system that they can not seem to fix.

No repairman showed up for that appointment.I called back and was told that there were no repairmen available that day.I have called back several times to reschedule and the earliest time they had was a week later on July 14th.I have three childern in the house and this quiet an inconvence to say the least.

My carpet may need to be replaced. My family has to travel to my sister-in-laws house daily to use her shower for hot showers. We have to heat up water to properly wash our dishes.

Thursday, (Appointment day) Sears calls in the morning at 11 am. (They were scheduled to arrive between 8 am & Noon). Steve from Sears tells me he will be out later in the afternoon. I say fine. 3:18 pm, Sears 800# calls. They say unfortunately, they can't get to my broken a/c until Saturday. (Now it will be a week that I' ve waited for service.) They do arrive Saturday. Late. Of course, now my unit is working. The technician checks the freon & leaves.

The next day, once again in the heat of the day, the unit starts blowing hot air again. I call the Sears technician who gave me his cell #. I leave him a message, as he doesn't answer. I also call the 800 # for Sears. They set me up with an appointment for Tuesday. I told them I want to speak with a supervisor. A supervisor did call me the next day, Monday. She sent the same guy to my house, who once again, didn't fix the problem. My a/c quit working again on 7/5/2008. Once again, I call the service technician's cell phone. He answers & says he will ask his boss about it on Monday. I told him it would be nice if they could come out while the a/c is broke, in the heat of the day, to see why. He says they can't.

I call the Sears 800# & make an appointment for Tuesday. 7/8/2008. I think there could have been a little more trouble shooting by Sears during the first two appointments. This $8,000.00 unit is only two years old! I was forced to go out & buy a $537.00, one room a/c unit just to try & sleep in the heat, as my TWO year old, $8,000.00 Sears Carrier Unit is unreliable. I am not happy with Sears at this time.

The technician told me that Sears, by law, has to reimburse for a hotel room if they can't get to you in the heat of the summer, after 72 hours. That's all fine, but I have a cat that is sweletering at home. I've been trying to sleep while listening to the Jet engine like sound of the $537.00 one room air conditioner unit I had to buy, just to survive this deadly heat. I have spent many hours sitting & waiting for Sears to show up, only to have them call & put me off for two more days, or show up late.

I called and complained to Pat Moyer, the salesman, but an obvious deception has been perpetrated here by concealing a defect with putty. I am financing $13,000, $230 a month payments, and find that defective merchandise was installed! This is Sears - and I feel let down and cheated by this! Sear's contractors are an extension of them. These two cabinets will need to be removed, my microwave reinstalled, and this will require my wife and I to be inconvenienced also.

This morning 7/5/08, the delivery truck showed up with my 2 box springs, but no mattress! They are now saying it will not be available until 7/25! What am I suppose to sleep on? This is outrageous. I need my mattress now! Please help! Know one at Sears cares!

All they offered was a $50 gift card. That will not even pay for 1 night at a hotel! Did not accept their offer

I had my cell phone on and with me the entire time and it didnt ring. I checked my parents Caller ID and saw that no call was received. I deduced that was a lie. The appointment was rescheduled for July 14th. It was explained that they couldnt be without air for that long. They were told that was the earliest the Routing Department could service the unit, at which time a supervisor was asked for. No supervisor was available, but arrangements would be made for one to call back. A third call was placed around 6:20 p.m., asking for a supervisor. The phone taker wanted to know what the problem was, apologized, and insisted someone would be able to take care of the air conditioning problem on the 14th, but to call Saturday, July 5th to see if arrangements could be made beforehand.

It wasnt understood why the original date of July 10th was not available, as well as an earlier date since the technician failed to keep the July 3rd appointment. The call taker said he needed to talk to the Routing Department. He came back to the phone and kept referring to what his supervisor told him, but kept ignoring the fact that a supervisor was requested.

Finally, after being placed on hold for quite some time, a supervisor came on line and reiterated the same story. She apologized, claimed there was nothing that could be done, and the appointment was indeed scheduled for July 14th, but to call, July 5th to get an earlier date. It wasnt understood why an earlier date couldnt be scheduled right then.

Finally he shows up, five minutes later he say: you're all set I asked waht was wrong with it. He said it needed to be lubricated. I look on my floor there is oil on the floor. I turn the drier on and the noise the same. I told him that it was not fixed. He proceeds to open up the top of the drier and shut it. Without doing anything to it, he tells me I need a new motor. Two minutes ago he told me the drier was all set! He said he had to order the motor and it wouldnt be delivered until July 15th, then I would have to call and make another appointment. I have had so many problems with Sear products, they should be put out of business!!

I left work at 1:44 and could not go back because I end work at 4:30. I was not paid for this inconvenience.

Today is 07/02/08 i still have not recieved the part and a technician is scheduled to come out on Saturday 07/05/08. I placed a call to Sears Home Central and after being transfered around 4 times I got to Erlinda at the local Montclair office. She wasn't willing to do anything for me. She said there was no one higher than her and that she had no idea what had happened. I asked her if possible could she overnight the part since Friday is a Holiday,4th of July. She was very uncooperative and said that she couldn't do anything for me. She stated that more than likely they would have to reorder the part and I would just have to wait. I gave her my number and asked her to call me back with information on what happened to the part. She didn't even have a tracking number.

I am in a Section 8 rental housing assisted apartment. If any appliance in the apartment is not working the rental assistance stops and I am obliged to pay for the entire rent amount. If I don't pay for my rent then I will be evicted along with my 3 year old daughter. So obviously if I was able to afford the full the rent I would not be in a Housing assistance program. Effective 07/01/08 I am on my own with 1400.00 of rent until my stove is repaired.

$100 cost of new board plus my labor to diagnose the problem and then to replace the board.

Sevice tech returned but could not fix it with the second part. Said he would need a thrid part. Which I declined. Service Tech said all my money would be credited back to my credit card. It has been four weeks now. Four the last two weeks I have been calling Sear Custmer Relations to resolve the issue. They transfer me from person to person, Department to department. Then put me on hold for as long as one half hour. Then finally hang up on me. Thie all started on June 6th. It is know June 30.

I have made payment for the 75.00 call out charge to my credit card. But the 129.00 for the parts has not been refunded. I will end up paying for that as well to keep creidt in good standing. What can I do?

I tried to reason with them since they did not live up to thier end of the bargain in the first place. We were told by the sale agent who came to our home that if there were any problems that it would be covered by the original estimate that he gave us. Well of course there were problems, because the sales agent had not checked out the job completely.

The first problem they did cover, reluctantly, but the second more serious error they refused to cover unless we paid for it on the spot immediately. It was mid-December and we had no heat at all so felt we had to pay up or be stuck without any heat. My husband Jim is disabled and felt he had no choice, and as it was, we had to wait another 2 weeks to get heat. (it was very cold). So we felt as if we were victims of a bait and switch and have decided not to use Sears again for anything. We would like to know if there is any recourse to paying this huge finance charge. Any suggestions would be helpful. T

I contacted Sears to request a replacement. When the person who answered the phone couldn't help me, I asked to speak with a supervisor, so she hung up on me. I called back, and after requesting about a dozen times to speak with a supervisor, the girl finally stopped arguing with me and transferred the call.

So here they are both pointing the finger at each other, and I get to look at my brand new microwave oven sitting on my kitchen floor.

So far, Sears has invested more money in time and parts than I even paid for this microwave.

I realize this is a very small item, but is there a lemon law that applies to this? I want this microwave replaced for a new one. This shouldn't be my problem to have to live with a brand new machine that won't work.

When I arrived home around 4pm the water heater was out again. I called the repair service they informed me it would be Thursday of the following week before they could come back out (mind you I'm without hot water and boiling water to bath, wash dishes, and wash my white clothes) which I did relay to the customer service department. I called back on Saturday and a very nice lady and gentleman (the first time that happened the whole month) applied for emergency services to get a technician back out on Monday. I had a friend stay at my home all day while I went to work that Monday till 3:30 (no technician) as soon as I went to my part time job at 4pm the technician calls so I leave work and come home NO TECHNICIAN he has left in the 10 minutes it took me to drive home.

So I called customer service they informed me that their tech's cant sit around and wait on me all day (but mind you I had taken off work at least twice and had someone stay at my home at least twice waiting on them) So they scheduled my next app. for the following Thursday (to which I was fed up) I called my sister and cryed out my eyes to her. She called and got me an appointment for the next day. The technician was back, ordered more parts that came in the next day on a Friday. He came and installed those on the next Tuesday and deemed the hot water heater un-repairable. He ordered a new one.

The installer called me and informed me that the hot water heater would not be in until July 10. Thats almost another month without hot water.The installer asked me was that a mistake so I called the customer service department and they informed me that it was not a mistake. The water heater was not in stock. So I asked could I get a different kind and they said NO. So I called my sister again (a very fiesty lifesaver) she called the Sears store in my home town about 10 miles away and they had one in stock . She then called customer service and talked to a very nice lady named Jackie who in turn called the Sears store and talked to the gentleman who confirmed that they did have one in stock. Then in turn called the installer who called the store to confirm, then called me back and said he will be here in the morning.

On June 19th the installer phoned and said he had the door on his truck and would install it as soon as we were available. We were pleased to have it early (only four weeks after the order went in) and made arrangements to have it installed the next day.

On June 20th, when it was being installed my husband noticed that the door opened the opposite direction to the existing door. (In other words, the wrong way) We pointed this out to the installer and he stopped work immediately and phoned Ted. Then the installer decided to secure the door so that it was safe for us to use until a decision could be made by Ted as to what to do.

Ted called my husband and did not want to change the door. In fact, he didnt even want to come to the house to inspect it. He offered us a discount of $500.00 to keep it as is.

However, the door swings into our hall cupboard and if the cupboard door is ever left open and someone were to enter the house unknowingly - the two doors would hit and dent.

It is a big undertaking and we want the door to be good for many years so it is important that it opens the proper way. (the original way)

On Saturday, June 21st, I phoned Customer Care and talked to the Regional Manager, Mychele and he listened to our problem and agreed that the door should not open into the path of the hall cupboard. He said not to worry that he would contact Sears Ottawa and a representative would come within two days.

Late Monday, June 23rd, we had a phone call from Glen who said that there was no other choice but to accept the door as it was what we ordered. There is no where on our contract that tells them to change the door to the opposite direction.

When the installer came for the measurements we were out of town and so he did the measurements from the outside only, which was okay but we cant understand why he didnt note which side the existing door should open.

After talking to Glen C, I phoned Jacques at Home Improvement June 23, 2008), and he also said he would have an inspector come to see the door. At the time I requested that someone other than Glen or Ted be sent as they are not listening to us. So far, I havent heard from anyone else.

So today, I phoned Mychele again but the girl who answered said that Mychele works out of Montreal, not Toronto.

She phoned Glen C and then came back on the line and told me that there is nothing that we can do about this because it is the way Glen says we ordered it and that we would be put into the hands of a collection agency if we didnt pay for the door.

Washer didn't display the F28 error message as before. Tech ran a load of laundry, nothing happened "of course" thought possibly the pump was going out and ordered that. This has nothing to do with the communication error. Come home to do laundry and "of course" the error message appears and I can't do laundry. Call Sears again, can't do anything until 7/1/08. I feel this is horrible customer service, that I have to wait even longer because of a techs ineptness, that he couldn't even look to see if a wire was disconnected. People booking appointments can't comprehend anything unless the computer tells them.

The dishwasher service agent came on time and finished early. The refrigerator service agent never came. I called, and told that we had no appointment scheduled. After much talk I was told that we had already had an appointment within the year cycle (ie not one appointment per year but no appointment in the last 12 months), and that was why my appointment was canceled. I asked why I had not been called about this cancelation. Again I was asked to call the Waranty department.

Called the waranty department and was told to call the service department (again). Asked to speak to a supervisor, after 15 minutes he came on the line and while I was telling him the history and what I wanted corrected, he hung up. I have spent over 90 minutes on this issue. We never had this problem in previous years ( this is the 3th year of a seven year coverage). Has the service become worse since the new ownership.

The only consequences, which in my mind are huge, is the colossal waste of my time.

The mower made funy noises when it wes mowing the first time I used it after the repair, then today, the second time it quit. Most likely the belt. They say if it is there is no charge. Anything else they want a $99.00 diagnostic.

I called Sears and scheduled another appointment to further investigate the issue. I had a confirmed appointment between 8:00 am and 12:00 pm. The technician called around 11:00 am and said he was running late but I was his next appointment. I asked when I could expect him and he said around 1:00 pm. The technician finally showed up at 2:30 pm. After about 30 minutes of looking at the appliance he told me he could not work on it as it had no serial number tag. I asked why the other technician worked on it and actually diagnosed that the control board was bad. He said he didnt know but the technician was not supposed to work on it either without a serial number. I have no idea where the serial number tag went, but I dont see the importance of this. Sears confirmed I purchased the appliance from them.

I am a sole proprietor, working in sales, and had to close my business for the entire day missing out on potential income so I could be told I couldnt get my appliance repaired from the place I purchased it from.

Although I have since been told I would be refunded all of my expenses (as of this letter I have not been fully reimbursed) and do appreciate this, I am still left with an $800 paper weight.

I have been a loyal customer of sear for well over 20 years. This experience however has put an end to our relationship. I cannot do business with a company that will not stand behind their product and refuse to repair an appliance, that is clearly theirs, because a serial number tag has fallen off or disintegrated inside the wet ice maker.

When the installer called from Echowater in Sierra Vista they wanted 225.00 to come here and install it. This is over and above what Sears already charged me! I told them no and I immediately called Sears back and told them to reverse the charge on my debit card. They told me it would take 5-7 days. I was not happy because it took them minutes to debit it and now it will take this long to credit it!

On the 11th I had a feeling that I should call back and check, so I called back and low and behold it was not done! They said that they were waiting for something. I was quite mad at this point because after all it is my debit card and I make the decision to reverse a charge that I did not get services for. So I talked to a supervisor and she, of course apologized.

I have now waited 7 business days and am still getting the run around. I have spent 30 minutes so far trying to get this taken care of. I am now speaking to a sears associate called Marlena. She just told me that the credit was not done and there is no record of me calling!!! HELP!! She just assured me that it is being done now. Can I believe her? After all this is the third time I was assured that it would be done. Now it will take another 7-9 days. (As she says) I am at a loss and have no where to go except I will drive the 12 miles to town today and fill out a form at my bank to try that way. I am tired of waiting and cannot afford to hire a lawyer for just 212.99 claim. My husband did end up installing the softner by the way.

My bank account was out 212.99 for what is going to be short 212.99 for almost a month because of Sears mistakes. I could have bought groceries etc. with this money that was not in my account. My husband and I are both retired, I am disabled and this is a terrible thing that Sears has done to us.

I called the service center and they said the tech called and got no answer. Not true. All of my phone calls are logged via my home computer and there was no call. The tech lied. I then called the technician and asked him why he lied, this being after the service center hung up on me and told me I had to wait until the 26th for another appointment. He cussed at me. I then called service, was put on hold, told that there was no manager I could speak with.

I called in the morning of 6/19 starting at 8am and was repeatidly told there is nothing they can do, noone to speak to. I waited for my appointment a week, I waited my hourly window for the technician to come. My refridgerator is still broken and spoiling food. I paid for a service contract/extended warranty to recieve service. I have been told there is nothing they can do.

At least $500 in spoiled food, which continues. Cannot keep a gallon of milk from spoiling and I have a seven year old child.

I am at the point I will not buy from Sears as long as they use that installer George of Quality Home Services Newark DE

When I called back I had to speak with 5 different persons before finally I was told to fax my receipt and then my warranty was put in the systems. They agreed to reschedule me for 3 additional weeks later. The temperature in my area climbed to 100+ degrees and I called again,went to the repair center and went to the retail store. They hung up on me about 5 times, they hung up on the lady at the repair center and at the retail store they told me after I told them that my son was sick with asthma, that I had two premature babies at home and that we all had to sleep in the basement they agreed to schedule me for the next day however early the next morning I got a call me customer service and the lady said that no one will be coming by because they had no one and when I tried to question her she was very rude to me and told me that she could not help me, and that the next available date she could schedule me for was July 3rd.

After all of my complaints and the many notes that were left in on my account for someone to call me about the part order and an appointment I still haven't gotten a call yet. The ironic thing about my situation is that in their system Sears has me as their best customer because I have bought ALL of my appliances from them and I have a $0 balance on my sears credit card. I really want to take them to court, and will appreciate any help I can get.

On June 11, 2008 (4:30am), the unit suffered from a very common failure- the electronic control board. Additionally the cooling fan failed as well, rendering the unit unusable. With the high amount of failures documented, this seems like a prime candidate for a lawsuit. Especially since Maytag has done nothing to rectify the problem- at least none that I know of.

The second complaint has to do with the extended warranty I purchased from Sears for the Maytag refrigerator. I called the Sears repair 800 number on June 11th and was told the soonest a person could come look at it would be June 17th! Their suggestion was to pack dry ice in the refrigerator to keep the food from spoiling until a tech could visit. This certainly would have damaged the unit further- not to mention that you can't just run down to the corner store and buy the stuff. Being extremely frustrated with that information, I went to the Sears store that morning to discuss my situation with one of the sales people. He made a phone call and got me set up for a visit the next day- the drawback being that I'd have to take a day off of work because they could only give me a window from 8am-5pm.

On June 12th the tech did come out and it took him 10 minutes to diagnose the problem and order the parts for emergency delivery. The parts arrived at my home around 4:30pm on Friday, June 13th via UPS. Before the tech left on the 12th, he assured me that we'd be on the schedule for Monday June 16th. I took the morning of the 12th off of work and no tech showed up. At 8:30am I called Sears One Source and was told that I was scheduled for service on the 18th. The person I spoke with could only move my appointment up to the 17th, and with the stipulation that I'd need to be home between 8am-5pm because this would be considered an emergency visit and he (Ken) could not give me a more exact time frame.

This is completely unacceptable. When a refrigerator doesn't work, it should immediately be considered an emergency. This is the one appliance that has no easy work-around when it fails. I've lost three work days (two full days, two 1/2 days) and approximately $125-$150 worth of food. Clearly more expensive for me than the cost of the warranty and repair costs had I payed for them myself.

No longer can enjoy my hobby without buying a new saw. Not happy about that.

I called his cell #, did not answer. I called customer srv requestin g if he was still in the area to send him back. The man was rude, when I ask for a superv. he transfered me to a phone that no one picked up. I was told I would be contacted the next morning before he sent me to a bogus phone. Did not hear from anyone, called again, and again was passed around from one worker to the next even though I had requested to speak with a supv. I was on the phone for most of the morning trying to find someone that could help me get the repairman back. I was finally told that I was scheduled for an appt. for the 26th, that I wasn't even aware of. I explained that wasn't acceptable as I was to be out of town then and since I wasn't aware of it, meant that I would have missed it and it would now be a month before they returned.

Now by this time I have spoken to over half a dozen people and had to give my name, address, phone # and zip code each time. They finally managed to move the appt up 2 days witch is still unacceptable as I had an appt and the man failed to fix the problem, so I should be put back down at the bottom of the list but placed on top. I was so fustrated from the fact that no one in the sears cust dept has a superv.they were rude, uncaring, just there to put in their time. I do have to say there was one young lady that was helpful in trying to get me to a person that could get the appt. moved up, but then after she transfered me I was met with more rude uncaring people.

All my major appliances are from Sears. I have extended warranties on several of them, including the air conditioner. Sears does not want to take responsibilty, nor does their warranty department. I went out and purchased a new unit, not from Sears I might add, as I will not purchase from them again unless they do something with these departments.

I have called so many times and either they do not answer the phone or when they do they give me the runaround. They say that they will send an email to the tech manager (Dan) and that I will be hearing from them. That's been since February and this mysterious manager has not gotten back to me. I believe this is a scam on Sears part to make us part with our hard earned money.

Immediately, a gentleman took over the register at that station with another customer, I could hear the entire conversation. That took another 10 minutes. When he finished that deal I finally yelled into the phone and then the phone went dead. Called back and when they answered, another gentleman answered, asked me, Can You HOld and I immediately responded NO. He never heard that and had placed my call on hold without hearing my response.

I have owned and do own many kenmore products over my 67 years, but the lack of courtesy demonstrated in this instance as well as others I have witnessed in the stores in the last few years tells me that these people need to go out of business. When this vac finally fails, and it will, I will throw it as far as I can and will never buy another Sears Product or shop at those stores again. They don't work to earn your business, they abuse it. I'm done!

I called the service center and they can't get the technician back again, so I have to wait and reschedule for another day. Is this what I am suppose to accept? If do not agreed with SEARS, my washer can't be fixed and I have to miss work again, and the story will repeat. This is not for the first time happened, I have service agreements for my other appliances for different locations, should I pull all the service agreements and give it to someone else that more reliable and could offer me a better service? I am tired of having this problem all the time whenever I need service. Maybe service agreement is not a good idea, it is only benefit SEARS but doe not benefit the consumer.

I have to get off work and end-up that the technician is not at the property, because I did not have a phone call that I requested before he come.

i waited all day and it was 6pm so i decided to call sears again and was told that the part was never shipped it was still on back order and maybe i would be getting it by 6/19 or 6/20. i don't think this is right i have small children and an elderly mom and they are suffering because of these lies, i don't know what if anything i can do about it. Can i get my $2000.00 extended warrentee back since i could have took that money and called another air conditioner man. please let me know if there is anything i can do.

We called early May to get it repaired and had to wait 2 weeks for the first available appointment, which was May 16. We were told the Technician would be there between 8 and 5, which meant one of us had to take the entire day off of work to be availalble. The Technician never showed. When we called at 7:00 pm to get a status we were told the technician cancelled the call at 5:30 because he had never worked on a Gas Water Heater.

We called Sears Customer Relations and were able to get another appt on May 21. My husband again took the day off of work. The Technician showed about 6:30 pm. He could not see the issue right away so he was just going to leave. My husband made him stay and was able to get the problem to happen. The Technician then ordered a part and made the fisrt available appt which was June 4.

On June 4 my husband again took the day off and the technician did not show again. We called up till 11pm for a status and were just told that he was at another call and we were next. The following day my husband again called the customer relations and they said that the technician said we were not home, which was not correct, my husband was home ALL day.

They were able to get the technician there the next day. He replaced the part but we still have the same problem. We called the repair center and the first appt was June 18. He called Customer Relation and was able to get an appt on June 11. But again the Technician was a no show. After several calls to Customer Relation he was transferred into no where land and then they were closed for the night. We still have a Propane Gas wather heater that we need to light at least once a day after 5 repair appointments and 1 1/2 months.

Economic impact is 4 days taken off work. No physical impact except for the risk of having to light the pilot at least once a day.

So my parents thinking they were doing the right thing used the humidistat only to find out a month later that there house was ruined... My aunt went to ck on the house and when she walked in, the house was freezing and there was black mold coming out of the sockets down the walls and all the furniture was molded.. The company that installed the unit crossed the wires and the a/c was running 24/7 for over a month..

The unit would freeze up, melt, then restart again and sears advised since it was not with in the warranty period they couldnot do anything.. My parents do not have the money to rebuild there home and sears has done nothing then give my parents the run around for over a year.. My parents homeowners denied the clm because they do not cover workmanship error and sears advised that the company that installed the unit has since then claimed bankrupacy and they can not do anything else for my parents.. Please help!!!!!

They were on sale for 50% off which was nice.

HERE IS THE PROBLEM: the front pockets are much too shallow. When I sit down the contents (keys, coin holder, pencils, etc) have a tendency to fall out of them.

Here is a suggestion; try offering this style of 'shorts' with an optional eazy to zip-on/off full length leg. That way I could wear them in the early morning chill when I go fishing, and zip them off later on in the day when the temperature begins to rise. I do believe that I saw that option offered somewhere once.

Thank you for continuing to be my favorite shopping place.

He still will not take it back saying that they are now owned by Kmart and the rules have changed. Which I tell him Kmart bought Sears two years ago how does this affect a purchase I made 6 months ago. The best he could do was to give me a 1800 number to Sears. I called the number and they said that I had to call Kenmore and they never heard of Kenmore. I go back to the manager and tell him that Sears has never heard of Kenmore as we are surrounded by Kenmore appliances and Kenmore is written in big letters on the wall behind us.

So I went home and dialed 1888-Kenmore and they gave me the runaround and patched me through to Sears. I informed Sears that a company called Kenmore is using their name in it's owners manual and promising to take back any defective appliance for two years after the date of purchase. They gave me another number to call. I don't think they are going to honor there written warranty.

The service technician arrived and said that Sears charges $75 for his time no matter what. I told him what the customer service person told me that we would be charged if the problem was not covered by the five year warranty. He said that once his truck pulled up we are charged $75 no matter what. I asked to talk to his supervisor - Mrs. Edith. I explained what the customer service person told me and she (and the technician) said they do that all the time and that I was wrong (not the customer service person). I told her why would I approve their visit (and $75 fee) when I have already purchased another unit. I was looking to see if the Sears Kenmore unit could be fixed under warranty and I was going to keep it as a back-up.

The technician told me Mrs. Edith told him to write me up as a refusal to pay - I said I would pay if that is my only option but, I felt that Sears Home Services had miscommunicated their service fee to me and should be waived without me being blacklisted (or labeled as a non-paying customer). I wrote the check out but, decided to switch to the Sears credit card - the technician told me I couldn't use the credit card because he had closed the ticket (his fault not mine).

He called his supervisor and said he was told not to accept any payment but, from now on Sears would have me listed as a nonpaying service call-out customer. I felt like this was completely unfair and possibly illegal since I have other Sears (and Kenmore products) which I have purchased service agreements for. I cannot believe the hassle I received (not from the technician but, Mrs. Edith) and the misinformation. This made feel like Sears was out to collect their service fee regardless of my situation.

Sears is a joke. We will not buy from them again. If Sears cares they should make sure someone who cares sees this. Especially since we just spent 2000.00 for a Range and a Grill Last month.

It makes me so upset. I get angry for about a week. Why don't they listen. I do not or never want a card. That is what I told the woman on the phone and she continued to say so I can give you a ten Dollar credit. I told her I don't want a $10 or $1000,00 credit I DO NOT want a credit card from Sears or Discover. I guess she did not believe me. What can I do to stop Them. I am so frustrated and angry.

I used to trust Sears, but I will NEVER but anything from there again. Let the buyer beware!

After working in my apartment for more than 3 months, I told the manager to put back my own drawers. When I started to use my drawers, they do not shut, they are always open, some do not open all the way, some rattle, and some make noise. After multiple investigations, it was concluded that my glides were not working properly. One of the repair man took my glides back to SEARS as decided by the manager to see if SEARS can find the same glides to purchase and install my own drawers. As of today my glides have not been installed and I received a letter from someone by the name of Richard B telling me that SEARS is finished with me and that my bathroom contractor can install the drawers SEARS took out.

Mr. I - the sales manager offered to me that either I take SEARS smaller drawers or purchase new glides and SEARS installs my own drawer. Before I got a chance to tell Mr. I which choice I take he was transferred back to California. Everyone involved in the project was either relocated or fired.

SEARS violated my property for almost a year, there was no adherence to schedule and commitment and not one person took charge to resolve my situation.

I have lost hope with this hopelessly incompetent company. Please help.

Eventually my wife got the ring back, he said he found it by the sink. The perpetrator was fired from the job. we had to follow a police report and everything, what a nightmare. And what does sears say here is $250 for your inconveniece and then said $500 is the most we can do. What a joke imagine if your pregnant wife and child were in that traumatic situation. There is a lesson to be learned,becareful about who SEARS sends and that I guess customer satisfaction is NOT guaranteed.

sears. After not being "completly satisfied" I left.

Later that day I returned with the TV in hand and ask to speak with the operations manager. They did agree to give me a new TV without a fee, which is what I wanted the first time I came in. I felt like the associates were
not trying to find a solution. They said that's the policy and we can't do anything about it. Bascially sears sold me a "lemon" TV and wanted

me to pay for them the take it back. When all I wanted was a new TV. The 15% restocking fee policy is junk. They said if I bought a TV and it stopped working in one day they would still charge my a restocking fee.

I wrote an email to customer relations and they responded by saying "We apologize that your space heater is not working properly". It's a TV! not space heater. Did they even read my email? They go on to explain their restocking policy, which is bogus. I was told they could not waive this fee, but the response I got says "they reserve the right to

charge the 15% restocking fee if you were to return it without first having it serviced". I'm done with sears. I will never shop there again.

He then started to put the back of my TV back on and push it to the wall when he noticed a very small part of the carpet. Oh he said, that is it, but look how small it is. I didn't see it. ( His glasses were on my coffee table, he must have been far sighted or really needed magnifiers. He installed the part and the TV worked beautifully. He said I owed him 367$ most of which was labor. ( 11 AM to 2PM. I said fine, subtracted from the 486$ he had already charged me. he owed me a refund of over 118. He said he couldn't do that, I needed to write him a check for 367$ and tomorrow he would cancel the 486 charge.

I asked him to call a supervisor, his supervisor had left for the day. I then called the credit card co. ( Mastercard). He spoke to them on the phone and canceled the 486$. I also spoke to the credit card co. to verify that it had been canceled. He then left, it was 3 PM. The next day, I called the credit card co. just to make sure. they said yes on May 22 at 2:18 it had been canceled, the 486 credited HOWEVER, on May 23, the next day it was charged again. The technician haw written down the nu. while in my house.

I called Sears of cours and after 2 1/2 hours of being passed from person to person and put on hold I gave up. Called the credit card co. told them I had tried to contact the co, they filed as a dispute and are turning the matter over to their security. obviously, awarning to others. DO NOT SHOP at sears, especially for items like biig screen Tv's that may need servicing. Aggrevation, 486$ being charged, technician having credit nu. Sears not taking any responsibility for their employee ( HE even wore a Sears uniform).

I showed him the flyer and the wording of the advertisement. He said there was a sign indicating this mistake but the sign is now gone. This is a scam! Bait & Switch. I left without purchasing anything and wasted considerable time and travel expense (Gasoline at $4.00 a gallon) to go to this Sears store.

I have decided that after over 40 years of purchasing clothes, appliances, auto service & tires, I will not turn to Sears again for my needs. I went to Lowes Home Improvement and purchased the garage storage cabinets I needed and the price was about what the Sears units would have been on sale if they honored their advertisement. I wasted considerable valuable time and travel expense (Gasoline at $4.00 a gallon)to go to this Sears store. I truly believe this was not a mistake but an attempt to deceive me and other customers.

So I called Sears again, they said they were very sorry, but made me another appointment for the 20th, between 8 and 12. I had to make arrangements for someone to be here, cause I have to work for a living. He did come, fixed part of the problem and said he needed to order parts. And left a bill, although my washer is under warrenty. Now he is supposed to show up today, it is now 3:05, I called Sears at noon he is supposed to call before he comes, I've heard no word yet, and I am [upset],

I have been without a washing machine for 3 weeks, it was a new washer, I have been given the run around by this so called repairman. He even complained to my Mother how much gas it was costing him, to come to my house, cause he lives in another town. This person is worthless and rude you need to pay more attention to who represents your company, if I EVER get my washer fixed, I won't be buying anymore washers or anything else from Sears, I think I'll try Lowe's.

After the first week of waiting (wanted to give them some leeway for processing) my correspondence journey began. At first, I was told, they were investigating the transaction. Next: I should wait another week and would see my refund within that time. Followed by: We've forwarded your complaint to the returns investigation department. They're looking into what the problem might be. I should give it a week.

When I emailed them again (always including the purchase confirmation and voided transaction emails in the string) I was told that there was a 16 digit number associated with my order confirmation that could not be accounted for. It was not information I provided to them, but information input by the CSR. They needed to check into this for me and would be issuing the refund ASAP. I should keep an eye on my account and would be seeing my money soon.

Next I was informed that the refund was processing and would be in my account no later than 7 businees days. On day 10, I called and was again informed that there were 'technical difficulties', with no other explanation. The CSR was about to "escalate this issue to the -RETURNS INVESTIGATION DEPARTMENT" when I said "N-n-n-n-no no no, already been there. Upon hearing that, the CSR escalated the call to her supervisor, Michael Black, who said he'd 'assign the issue to himself and handle it'. I was to call him back in 7-9 days if I didn't see my money. I felt pretty good about that until 12 days passed.

I placed another call and requested to speak with him and was told he wasn't available. I spoke with a different supervisor - Mamie - floor supervisor of Des Moines Iowa. She stated that Michael was unavailable. She read back through his notes on the transaction and stated that Sears is having a much more serious technical difficulty than they'd anticpated with crediting my account and that there is no indication of a time line for this problem being fixed and my refund processing to me. I stated, to clarify: "so, what you are telling me is that Sears is having a problem refunding my money, and this problem will persist indefinitely - and I may never receive my refund." She laughed and said, "Oh, you will, it just may take a week, may take a month. I know that's not what you want to hear, but that's where we stand."

At the time of that conversation point -I was just over two and a half months into the journey. I have every email, and documented every conversation. And to be fair - everyone I spoke with was pleasant as pie. But pleasant doesn't fix the problem. Pleasant doesn't provide customer satisfaction. Pleasant, to my knowledge, has nothing to do with alleviating 'techical difficulties' and providing refunds. Some people might think - it's just $50. Let it go, move on. But that's the point, isn't it?

I'm betting SEARS is making some serious bank on its poor customer service and the whole 'technical difficulties' scam. Call me crazy, but the last time I checked, stealing was against the law. I have done some digging on SEARS Customer Service. They have a long history of poor customer service, of discouraging the pursuit of refunds or exchanges by keeping conversations going and going and going until people give up. They've also learned to keep the CSRs illinformed on how to actually fix a problem. Plausible deniability has no place in customer service - but SEARS sure has learned how to make that a profitable scenario.

Today is May 27. Still no refund. Still no hope of receiving a refund. And I am making my routine call.... I'll probably be speaking with my regular CSR Christina V. I will NEVER shop with SEARS again. Nor will my family. Nor will my friends. Cost to me: 1. $50. 2. Months of emails and phone calls. 3. Hours and hours of my life that I'll never get back. 4. Whatever faith I had in SEARS as a reputable company.

This machine has a maintenance agreement on it. This is a ridiculous amount of time to wait. Today, I called Best Buy today and they can come out Fri and I called Appliance Doctor and they can come tomorrow. I have to wait until the store opens to complain to someone but I doubt I will get anywhere. I am also going to complain to the maintenance agreement people but I doubt I will get anywhere.

I have many MA's on various products. I hate Sears anymore. They used to be good with repair but no more! Now the machine is broken but I am thinking of canceling all these agreements. They aren't worth it!

I asked them if my MA would pay for me having to use the laundromat and they said no way. Sometimes they pay for rental when the part will take more than 2-3 weeks!

So I have someone come out. Its the motor he tells me. That costs me $211. So Im wondering why on earth I paid for preventitive maintenance when the amount I spent prevented absolutely nothing! Two days later the washer is doing the same damn thing. Its not fixed. On top of it my dryer is not working, it is not drying my clothes.

So I am now waiting for Sears to come out again and at this point I have no choice but to use them to resolve the problem since I have already given them $375. My washer and dryer worked absolutely fine until their maintenance worker came to do the preventitive work. Either their workers are completely incompetent and should not be working in maintenance or they are running a scam to purposely screw up peoples appliances in order that they will be forced to spend more money! Its like a car, I dont know anything about washers and dryers, so I have no choice but to have them fix it. I will never ever use Sears for maintenance on anything again nor will I ever buy anything from them again. I am a single mom of three kids and I don't have the money to just spend on their incompetence.

Economicaly they have so far cost me $375.00 and who knows how much more I may need to spend as my equipment still is not working.

loss of time,and money due to incompetance of company.

In the mean time I am on the phone with kodak. the person with whom I spoke states that it will cost $90 to repair the camera. So I informed them that I purchased the extended warranty thru sears and was promptly informed that they do not honor the extended warranty from sears. So I got off the phone and I spoke with Mrs. Pat Johnson the Asst.Manager she tried to help me as much as she could. Meanwhile the salesperson who sold me the camera came back into the service department and he was VERY rude. He proceded to tell me that he did not tell me to bring the camera into the store. He told me that I would have to send it to Kodak, so I asked him what was the purpose of purchasing the Master Protection Agreement(extended warranty) if I had to send it to Kodak myself? He could give me an answer.

So he the salesperon (Roy Bufkin) called sears Product Service. he calls me and gave me this case# and tells me to call them and they will send me the packaging to mail the camera to them to be repaired. When I calledthe sears product service I spoke with a young man who asked me for the model# and serial# which I gave. Then he asked what the problem was with the camera I told him that the ok button was not working. He asked was their any other damage to the camera & I toldhim that I dropped the camera and broke the battery door. He then informs me that they would not be able to fix my camera. I asked why he said because the battery door was damaged. I told him I wasn't asking them to fix the battery door I only wanted the inital problem THE OK BUTTON fixed and he told they would not be able to touch my camera. I told them that I would sign a waiver stating that I damage the battery door and I was told that I needed to contact Kodak and have the battery door repaired before they could fix the OK Button.

So I called Kodak again inquiring about how much it would be to repair the battery door & was told $90. So I asked was it possible to purchase the battery door & was told No but I could mail them my camera and they would send me a coupon for 15% off the purchase of another Kodak camera and they (KodaK) would just keep my camera. So I was not satisfied because I felt like sears was getting over on me, because the intial problem didn't have anything to with the battery door.

So I called sears National Customer Relation, there I spoke with Gloria who told me that their wasn't anything she could do. She also stated that the policy for sending the cameras off for repairs had changed. So I asked her why wasn't I notified that the policy had change and did not get and answer. I called back to the sears in florence to speak with Mrs Pat Johnson. She asked me to speak with the manager Allen Henderson. I spoke with A. Henderson who basically calledmea liar. He stated that Roy the salesperson had been working at the store for 13 years and he had never had a complaint about him. I told A. Henderson da I had been shopping at that store for almost 21 years and because he was rude I asked him for his managers name and number; which he refused to give me. I called the columbia sears & asked did the columbia & florence store had the same District manager and was told that they do no know. So I called the Sumter Sc Sears and asked the same question and was told that they did have the same district manager, his name was Mike Lesso. but she was not able to give me a number. I was connected to personnel. I spoke with Christina.

I got disconnected called back & spoe with Pam who stated that she was not able to give out the district managers #. Called their and spoke with Valeria @ 10:39am on the 6th of May she stated that she was sending the information to customer complaint & they are s'pose to fix my camera atlease the part that is covered and I should hear from someone within 24 hours.

It is now the 14th of May and my warranty expires on 7-03-08. I First contact the Florence Sears 0n May 4, 2008. IN the Master Proctection Agreement it doesn't state that they will not fix a part that is covered if their are damages after the inital problem. And when I called their National Customer Relation a secong time I spoke with George and asked him to show me in their Master Protection Agreement where it states that they would not repair the camera because I damaged it after the intial problem and he could not. I am stuck with a camera that sears will not honor their warranty.. I Surely wish you can help me.

Because they won't honor their warranty I have to purchase a new camera

I have called Sears numerous times and requested to speak to a supervisor, I was left on hold for up to an hour or disconnected. Two days before the appointment I called sears for the tenth time to make sure that the technician would have the parts because I was going to have to take my laundryroom apart so the work could be done. I got a stackable unit because of limited space. I installed cabinets which would have to be moved to repair the machine. After several hours on the phone I was told that my warranty was canceled and I would get a refund. My guess was that they would keep my money if I didn't use the warranty and cancel it if it was going to cost them something. Hours of frustration is what I got from Sears and I will never buy anything from them again.

Sears misrepresented service product and wasted hours and hours of my time and caused me tremendous frustration.

cost more then the products worth rip off out fit

This is an official complaint and I am requesting that part of the remedy is that arrangements are made to pick up this machine from my residence and a new one deliverd without damage at no cost to me.My wife was very dissapointed at not being able to use her new machine. I would appreciate a speedy response to this matter, either by email or phone

have been without the vacuum for two months already. Still don't have it back and have to re-send in the other one now that I have someone claiming they will finally do a cleaning.

He didn't have to mock me like that. He made it perfectly clear , that I didn't count as a "real customer" because my english wasn't perfect. I felt a little embarrased, but I felt more disapointed , I don't feel that I want to return to this store any time soon. I'm a loyal sears customer. I've shopped at your store for 11 years now and I have never had a problem with any of your associates. But Carlos was complete jerk. How can he get away with treating the customers like dirt. wow , with a name like "Carlos" you'd think he wouldn't have said such a stupid thing " Spanish ? no I don't know this.

I was speaking " English " the whole time. He was discriminating me. How can they have this "Hate Monger " working there. He was incredibly rude, he gave me an attitdue, he kept giving me a whatever look. He was completely unprofessional. he kept turning his name tag , so that I couldn't see his name, luckily I had already seen it. His name was Carlos. what did he think? I wasn't gonna tell on him, because I wouldn't know his name? How Immature.

I asked for him to get me a manager, he said he was the manager, I then said get me "your " manager", the store manager:, he got all nervous and he told me that I had to use the customer service phone. I kept trying to find another register but the lines were so long , and I was pressed for time, so I used the credit/customer service phone. I told the operator what had happened, and she was shocked, she said he could have punched in the numbers. She then processed my payment. I had to wait 20 minutes on hold just for the operator to pick up the phone. He wasted my time. he could have easily made the payment in 2to3 minutes, tops.

while I was on the phone with the credit dept. he was telling another co-worker something, and they glanced over and they started whispering, I couldn't hear their conversation, but I heard giggles. They're there to work, not play around. I told the operator the whole thing and she was surprised that he couldn't do they paymant sans card. I felt that he was being disrespectful, he was discriminating me due to my accent. how is my accent preventing him from pressing buttons. Im pretty sure I can't possibly be the only customer, that has made a complaint about Carlos. Carlos in the women's dept. register 15 or 16. Sears, 14xx N MONTEBELLO BLVD, MONTEBELLO, CA 90640

Customer support and the store had no way of issuing a refund and could not offer me any contact information to pursue a refund. I tried sending messages Through the online help and they keep getting rejected because my emails contain my order number which would be the only way they can reference this transaction. So Sears has withdrawn money from my account and issued a gift card with no funds available and can not offer any way to get an refund (other than the note the customer service rep sent them). Jerry at the San Luis Obispo automotive department was 100% more customer service oriented than the customer service department.

$500 gift card, interest on secondary credit card used and several hours of my time.

Stain and odor.

The woman I spoke with completely neglected to inform me of some very important details regarding this program, such as: Technician is required to come to our home to inspect all appliances that are potentially going to be covered in the warranty program..makes good sense however NO ONE informed me of this before I signed up for the agreement.

My fridge was in good working order the day I received a call from the CSR and I asked her to mail me the agreement info. prior to me signing up for the agreement. She also stated to me that the agreement was valid upon the date to which I agreed to sign up and for two years after that date. She did not tell me anything about a 90 day waiting period, this means that your 2 year agreement is ONLY good for 2 years minus 90 days. These are important details to which the customers need to be made aware of.

My husband and I have spent a lot of money at Sears for our appliances, etc. We can promise you that because we have recieved such a difficult time about this service agreement, that we will no longer be purchasers of anything from Sears in the future, near or far.

I since have received notice that my warranty expired in March and that I am no loner covered and that if I want coverage again I must pay more now since I let the plan laps. Then they tell me that well Yes, I did renew in May of last year ( even though they have been saying that I renewed in March) although it was only for ten months, I did not take out a ten month plan, I took a twelve month plan a I always do. So, now if I want to renew, as I know I need to due to all the trouble with the dryer, ( there is a class action suit due to the fraudulent information that they gave when I purchased the dryer and all the trouble with the auto dry sensor)although if I do it will now cost me $375.00 compared to the $189.00 that I have paid in the past 5 years! And I have proof from my bank that I did renew in May of 2008 and that I paid for twelve months and yet SEARS will NOT honor it! Never again will I buy from SEARS NEVER!

When I have trouble again with the washer & dryer, and I most likely will...I will have to buy a new washer & dryer instead of having this set fixed again for the umpteenth time!

Following year March of 2008 we called again for service check for Summer. Tech. arrived and stated after the service he could only service the outside unit. He stated that the indoor portion of the unit was not part of the A/C unit and that he was not authorized to service the in door portion according to North Carolina. He also stated that unless we had a proof of warrany coverage that stated that the in door portion was covered to go against NC that there was nothing he could do. When he was showed the warrany coverage of items he said the it was only talking about the out door portion of the unit, not the indoor portion of the unit. When told about them servicing it the year before and showing my spouse how to maintance the unit and filters he stated that the tech. had done it out of curtiousy that he could have lost his job over doing that. He said that he could lose his job if he touched the unit. His solution to the problem was to take the electronic filters out and run the system that way and said that the system we had was junk and he would not own one.

After the tech. had left we called the Warranty Dept. and spoke with them and they said we were covered and the tech. should have serviced it. They transferred us to the Maintance Dept. in Louiseville, KY and spoke to the lady that answered the phone, who by the way was abrupt and rude. And she told us that we were not covered and that she wasn't having her tech. service something that was not covered by warranty. She also said that the tech.'s word was final. So I called the Warranty Dept. back and spoke to a lady in charge of warranties and explained the events that had occured from begining to end. She advised me that maintance was out of her domaine that I needed to call National Customer Service which I did the following week April 14th. NCS explained to me that the salesman and warranty had an error on the input of the warranty. That she understood that the tech. had worked on my unit the first year that she would make sure that they came out and serviced it this year to make it right. That maintance would be calling me to make an appointment to service it.

After not hearing from them by the 22nd of April we called them again. I asked about my case the service person said there was no case and that nothing had been done thats why no one had called me. We feel that the salesman of the warranty Dept. are not in agreement with the maintance Dept. with in sears making the customer suffer for unfullfilled warranties implied at the time of sales and first service the shell game of being stalled here it is and here its not covered warranty game is a poor endorsement, we feel like we have been stolen from and lied to. Our Warranty states PRODUCT: CENT A/C COIL & COND IYIP MODEL NUMBER: HP26-030-I0P

Our money was accepted by sears with understanding that it covered the whole unit, service was rendored for the first year, on the second year when A/C inside the house broke down now they make us aware that we are high and dry without coverage on that item

She told them NOT to do the work and she would pick up her mower. She went to pick up the mower and they told her the charge would be $30.00. She told them that she had no work done to the mower. Sears told her that charge was just to look at it. So here is my question...just what does an agreement pay for? Can anybody answer that question or will I get charged for asking?

Sunday it was the same problem all over again so I called sears again and was given another one of those 8 till fivers, but it was a no show. When I called I was told that it looks like I never had an appointment and the next available was this coming Saturday ANOTHER 5 days away.

When an immediate refund to my card was demanded so I can move on to a reputable service man I was told it would be prorated for the prior repair preformed. WHAT PRIOR REPAIR?????? I got put on to 4 different automated answering services and the one time I asked for a supervisor was put on a hold and listened to music for 38:08.

I am paralyzed and in a wheelchair and needed to have an aide wait with me for the whole shot Saturday. Then when Monday came I needed to have a friend take me to all my appointments, P/T and Dr. while my aide sat and waited for the repair man since she is aware of the issues with the dryer only for a no show and I have no more patience or mental ability to put up with anymore and just want to move on. I have no more energy to wait on phones anymore to get my refund handled to my card.

When I go to reschedule again, they are saying that I have to wait until 4/14/08. This is unfair. It was not my fault that Sears did not keep there side of the bargin. All I asked them to do was to give me an earlier appointment. Sears is a big company. I know they could get some one to come to me sooner. They did not help me get an earlier appointment. I will never purchase any appliances from them again. I am paying for this warranty. The service they are giving me is awful. Who's the say on the 4/14/08, the the Service man isn't sick.

I had to take 2 days from work. The reps on the phone need some training. One rep actually laugh in a disrepectful way.

They need to send a sevice tech out for anywhere from $35-65. I asked for specifics numbers and was told they could not give me. I tried to just order the burner assembly+thermocouple but they want to charge just over $100 for just the burner assembly. I thought parts were covered...oh only if you pay as service tech to come out+eval at an unknown rate.

2.5 months ago when I tried to buy just a thermocouple(from Sears then Home Depot)they only have universal+when took apart to install it looked completly diffrent and I didn't feel comfortable because there was a welded or soldered transistor in line that the stock one had that the aftermarket ones didnt. If I had called then I would have been ok but it seemed to work after I scrapped the tarnish off of the stock thermocouple and now out of service coverage only works when I let it sit a few days

Try taking a cold shower + function well all day knowing when you get home it will still be cold. Time wasted traveling to numerous stores, being transfered while on phone with customer service to still be dissapointed.

After many hours on the phone with totally incapable customer service and a few supervisors, I said to cancel the order because I did not want to get the wrong chairs. It took 4 more phone calls and many emails to have them cancel the order. We get the Sears MC bill and the charge is on there! $1,220.46. They said it will take 1-2 billing cycles for the credit to appear, even though I received no merchandise and Sears was in error 100%. Therefore ( I called Sears credit services) and wanted to know if finance charges would apply. They said YES if the amount was not paid in full. I have NEVER seen such horrible business practices in my life. We are canceling the card and would never use them again.

At 6:58pm he called again and told me the guards told him that they didn't accept deliveries after 1pm and he would try to squeeze me in asap. Knowing this was incorrect I called and verified and 6pm was the confirmed cut off time. I called Sears only to get a MAJOR run around. The driver lied to them as well and told them that the gate only accepted deliveries between 7am-10am. I told the CS that was incorrect and I wanted to reschedule for tomorrow. They told me that my region only received deliveries on Thursdays and I would have to wait until then. I went through the proper chain of Sears command being put on hold numerous time for probably over an hour only to hear I'm sorry all we can do is deliver on Thursday from the complaint specialist Quan. All after I explained to them that my husband just had knee surgery on Monday and I just had a baby 6 weeks ago. I had to move my bed downstairs by myself for removal and there's no way I can get it back upstairs by myself. So we're looking at a week of sleeping on the couch. Still just an, I'm sorry for the inconvenience.

I called Sears service back to ask them if the technician had made a mistake. After speaking to twelve different people, AND REMAINING ON HOLD FOR LONG PERIODS OF TIME, I finally found out that because I was buying the part through the technician, not a sears technician, but a third party, I had to pay 33% more for the parts. The part was shipped to my home and not handled or touched by this third party. I did not think that sears was out to rip off it's customers, but this seems to be the case. I would not recommend that anyone do business with sears for any reason. They did not tell me about the $500 limit on repairs, I had to go through 12 people ( from the Philippines, Guatamala, Mexico, India, and Texas), to find out that this was their policy and if I did not like it I could go elsewhere. They hiked up the price of the parts in order to charge me more than I would have had to pay their own parts department.

I was not told about the policy limit,or the 33% hike in parts prices. This is a deceptive business practice and I was forced to pay more than a call-in customer of the sears parts sales department.

Emotionally I have been affected by the manager attitude and behavior's. As a M.D. I don't have time to waste dealing with situations such as this one. My merchandise is to help improve a healths condition.

It's now March 13th 2008, they've taken the TV and said that the part would cost $2100. The tv cost $1700 dollars. The math should not be difficult but after saying they would replace the tv, they told us after we called back that they are going to order the part and repair the tv. It would take two more weeks for the part to come in, then they need to schedule another day to deliver the television. After the 8 trips they've made to our home, 3 of which they did not show up and on one occasion no call, the average time for a scheduled date is typically two to three more weeks. We're looking at April now. The Warranty expires on March 26th. Get the picture? We're not confident they will repair it. I've even had to loan them my tools because they have come unprepared with their own equipment. We purchased in Illinois, and now reside in Boston, MA when the damage occurred 1yr 8mo after we moved.

Finally the technician comes and says that he needs to order a part. He schedules coming out a MONTH later to install it, but never shows up. When I call to find out why, they tell me that it will be another TWO MONTHS because the part is on backorder. The Master Protection Agreement says that I get another unit if they can't provide the parts, but they say that doesn't apply. I contacted the BBB, who basically said that Sears is going to fix it someday, so I should be happy. I'm not. I paid almost $1900 for a two drawer dishwasher and now have not been able to use half of it for half of the time I have owned it. I think they make promises associated with their product warranty and the MPA that amount to fraud. I wish there was something that could be done.

Both my wife and I have taken time off of work to wait for technicians who don't show up when they say they will. I have not been able to use half of the product I paid for.

When A and E came back to see the damage, they sent the same tech out and she began screaming at my wife at the door. Before any comment was made. Sears said they would fix them but months have past. A message was left by Rep. Angel to let us know that they were ordering parts for both appliances, that was more than 2 months ago, she said it would take a couple of weeks. Sears began to talk only about the washer the next few times we called and I just thought they were just being brief. I called twice and spoke with Angel about the parts and where they were. Angel twice told me she was in the back of the store and couldn't tell me that info.

2 weeks ago the washer top came and I called and wanted to inquire where the other part was. I'm still getting the runaround. Today I called and was put on hold for fifteen minutes and then the phone began ringing back no one answered it. I called back on the phone, I called on with the same caller id and the phone rang and rang no one ever answered it. I picked up the house phone with a blocked number and called simultaneously, they answered the blocked ID phone almost instantly but never answered back to my cell.

I still haven't resolved this issue. Now they say parts can take a couple of months. Cost is not yet determined, my only issue is I filled my house with this horrible company's appliances

I tried calling their corporate customer service (this is a joke, since the lady, Brett, a manager, was completely unhelpful; refused to take the card # over the phone; basically called me a liar when she stated that I was informed of the credit card thing ahead of time. I retorted, if I WAS told about it, then why wouldn't I have left it there?, for which she had no reply. She also had that condescending tone in her voice during the entire conversation. I was passed around from one department to another & was on hold for about 15 minutes while I waited for this rude & unhelpful customer service manager. For this reason alone, I will NEVER shop at Sears again.

I had to schedule another service appointment, and wait for the service technician by taking off from work. When I called in the morning to find out approximate time, a rude woman at the service department told me that I will have to wait from 8 am to 5 p.m--and there is no way she can tell me what time the service technician will arrive. I called again, and a man at the service department told me that the service technician will come between 3 - 5 p.m. I came to work to salvage what's left of my work day. Then at 10:47 am, a woman calls to tell me that the service technician will be coming to my place within the next few minutes. This is the worst service experience I have ever had, and I am determined not to buy ANYTHING from Sears again. In fact, I just replaced my Kenmore washing machine, and I shopped at Lowe's. Say "No" to Sears!

I have lost food items four times due to malfunctioning freezer and wasted a lot of time cleaning the freezer after meltdowns. On top of that, I have wasted more than 2 days worth of annual leave waiting for Sears service people to get their act together. They don't carry parts for servicing appliances and re-schedule appointments, wasting precious time of customers. I am sure they like it because they can get paid multiple times for the same simple job! I guess job security is their short term priority. At this rate, poor customer service will drive faithful Sears customers like us away and drive the company to ground.

Bottom line is that I need to stay as healthy as I can to be there for my sister who is totally dependent. I'm more than happy to pay for an upgrade, but Sears keeps changing the rules. First they say the machine has to break four times. Now they say it has to break four times within a year's period. Although I've talked to several 'supervisors', each one is different and hasn't the slightest clue what I'm talking about. Meanwhile each time the machine breaks, it takes about three weeks to repair (Repairman makes a diagnosis, parts have to be ordered, repairman (never the same one) makes a second visit if parts have arrived to fix, it breaks I call repairman comes to diagnose, etc.) It's a real lemon. Please give me some guidance.

My health has declined, my nerves are shot. Over a dozen missed days from work.

Dealing with this one order stressed me out just before Christmas and really had me upset because all 3 items were for my dad and 1 item wasn't something I could find just anywhere. Because Sears failed to deliver, I had to go shopping on Christmas Eve and spend more money. You can bet it wasn't in a Sears store!

I cannot wait 18 days to have my snowblower repaired and intend to contact a local service center (not Sears) which I will have to pay out of pocket. I am a Senior and cannot shovel snow.

Cleaning for 3 hours, putting kids and dogs outside, very scared and the smell still being in the house. Very lucky that myself and husband put it out as fast as we did. WE COULD OF BEEN HOMELESS! My husband took the microwave down and put outside.

I do not have a functioning stove. The stove is only five years old and I'm probably going to have to replace the stove. In the interim I have no stovetop to cook on.