Sears Reviews

I bought a $199 Sears gas grille. The burner assembly quit working after a year. The assembly part was covered in warranty, but I was told there would be a $96 charge for the technician to come out to verify that it is defective. So, the warranty is really no warranty. I instead ordered and bought a $70 burner assembly and installed it myself. I have bought a burner assembly from Sears 2 times now in 2 years for about $70 each. I guess they are designed to only last for a year. (It's like they have a built-in annuity in each grille.)

We should had learned from our previous problems with Sears and their Kenmore dryers. But this one was bought brand new in Sept. 2008. It's now broken. It will not turn on. My mom is 76 years of age. It is under the one year manufacturer's warranty. Last week, they were to come and fix it (they made a point to say, "If you broke it, you will pay to fix it.") After the service person put the appointment off till the end of the day on a Friday, he came in asking for a credit card or no work would be done. Again this was a 76-year-old woman.

Bought a Nordyne r-22 split system heat pump w/ ac march 6th 2008. A week later I called them - the unit was draining in my floor and water was everywhere. They called the installer. He came out and add 2nd drain. March 2009 they were called because unit wouldn't cool. They checked out and said compressor was bad. Almost a week later the part came in and sears sent someone else out to replace compressor. Then the ac started to trip the breaker. Sears sent another tech out and he tells my husband that the breaker was too small and that it should have been rewired from the unit to the home when the unit was put in. So he leaves, they call original contractor to come change the breaker, and he does but now my lights dim to almost nothing when unit kicks off and on. So it march 12, 2009 and I call sears about lights dimming and unit not cooling like it should. So they say it needs to be rewired, it's the wiring and that we would have to pay for it to be rewired. They used the wiring from the old unit not because we said so. They said it was no need to change it nor breakers when they were trying to sell the unit while looking at everything in my home.

I purchased a Sears electric hot water heater and installed it myself. About a year or two later, one of the heater elements failed. I read in the warranty that the element was still covered. I went to the local Sears parts store in Lakewood, NJ, produced my bill-of-sale and the defective part and asked for a replacement. I was told that the warranty covered the part only if it was installed by their service tech and while the part was free, I needed to pay for the labor. I challenged them stating that the warranty didn't say that they had to install the part, only replace the defective part. If they would not provide the part, I was going to write some nasty letters to their main office. They gave me the part.

In 2006 we purchased a Carrier central AC (38TDB). Our old unit was OK but since we were replacing the furnace, we wanted to replace also the AC. The first year, we called Sears at least four times - no proper cooling and water leaking. The last time (October 2006), Sears promised that the problem was resolved. The followings years were similar. The AC was not cooling. They need to add gas and the worst is to make appointments for the repair. This year, we turned on the AC and the unit is not cooling. The technician came in April and ordered 4 parts for this AC. We waited two weeks until the parts arrived. All parts arrived, however, Sears refused to send a technician early.

I responded to you advert. for two positions at the Briargate store. One was for receiving clerk and the other for battery installer. I filled out your on-line app. and got an e-mail telling me to report to the store HR office this morning 5/4/09 at 11:00 AM. I got there at 10:45 and was told there were no jobs other than in women's lingerie. This is nothing more that the utmost insult. They just took one look at me and decided I wasn't someone they wanted to work with. Very prejudice in my mind. Either that or the most incompetent HR on the planet!

I went to Sears on Hickory Hill for a Kids Advantage return. I was asking for an exchange on some items that were worn out, so the cashier called for a manager. When the manager walked up, she already had a look on her face like she didn't want to be bothered. When I told the manager about my exchange, she stated to me that she wasn't going to do the exchanges because they did not have any holes in them. I had never had this problem before. I asked to see were it said on the Kids Advantage that clothes had to have holes in them. She was speaking to me in a very rude manner, and I asked for the store manager.

I purchased a Sears water heater in 4/2006. I had the first service call within 6 months. I bought the master protection agreement because I knew this was a lemon. On 4/14/2009, I had my 12th service call. There is a leak in the water heater and that is why it will not stay lit. Sears finally agreed to replace the water heater. I thought the 12 service calls were bad with being on hold and transferred just to schedule an appointment. Each call would take about 30 minutes. I was to get a return call regarding delivery of water heater and installation. No contact, I had to call. The water heater would be in on 4/26, but no local installer. On 4/26, I was able to clarify the procedure to find my own installer (which I have to pay) and how to get reimbursement. I called to have water heater delivered and told no deliveries on Sunday and Monday and too busy on Saturday.

I bought a Kenmore OTR microwave (item #81623) through the local Sears store. It took two and half weeks to arrive. When it did arrive, I set up my contractor to install it. The contractor came and opened the box and there was no manual, no installation information, and no grease screens. He would not install the microwave without the instructions due to liability issues he had. I called Sears Direct, but they had no record of me even purchasing the microwave. They kept me on and off hold for at least 20 minutes before telling me that they could not help and that I had to call my local store. I was following instructions that were included in the box that said to “please call this number if parts, etc. are missing”. What a waste of time! I did get it installed; however, now that I have been using the stove, the steam from cooking things sets into the microwave door and sits there until the next day or longer.

We bought a tempered glass patio set on 5/11/08. We paid $432.49 for the set. On 4/26/08, the tabletop shattered spontaneously as my 7-year-old daughter and her friend were sitting at it. My daughter's leg was cut. Sears referred me to the manufacturer (who they claim is Numark). Sears says it was the Oakbrook model. I looked online at Numarkcustomerservice.com, and if you click "oakbrook collection", there is a photo of our set. But I do not know if they sell it through this site directly. Also, I found an article online identifying Numark as a "distributor" rather than a manufacturer. I need some help.

On April 18, 2009 I placed an online order for a 7-pc. Outdoor dining set (Item #07180141000) @ sears.com. The advertised cost at the time was $599. On April 23rd, several California newspapers included a sales ad for Sears which advertised the same dining set for $499 - $100 less than what I had paid just a few days before. According to Sears Price Protection Policy, I am entitled to the $100 credit.

For the third year in a row, I called to have my Sears riding mower tuned up and for the third year in a row, after taking a day off of work, waiting from 8-5 (that in itself is a travesty), no one showed up. After calling around noon, I was told that I was the next one on the list. Well, then again after calling about 4:45 and waiting 35 minutes, I was told that they were done working for the day and I needed to reschedule. I would have someone else work on my mower, but I am finding out that other service companies do not want to work on Sears products. I am thoroughly disgusted with this company.

I am an attorney who has filed a class action lawsuit in May 2007 against Sears for claims of deceptive sales practices, false advertisement and common law fraud relating to their deceptive price match policy. I purchased a flat screen television at Sears, but they refused to price match to particular stores claiming that they only price match to stores that they lose business to.

It was Saturday (4/18/09) 11-12pm in the morning. We were in the garbage disposal appliance section of Sears. We approached a saleswoman for help. She instead directed us to this salesman to help us in choosing correct HP models. The problem was that salesman was very unfriendly, perhaps racist, and had an attitude problem (an example would be flipping his eyes on us several times as if we were idiots). It felt as if he just wanted to get it over with and he was unwilling to help us. Toward the end, instead of asking us if we want to get it, he walks away. Never in my life have I ever dealt with a salesperson like this. I'm very upset till this day even though we bought the item because we desperately need it at the time. I would never go back to that Sears again. The manager of that Sears should be informed. And you wonder why Sears isn't doing well.

Three years ago, in March 2006, I decided to renovate my Kitchen. I went to Sears and chose over the counter microwave, refrigerator, dishwasher and cooking ovens, all stainless appliances over $5,000 in credit with Sears that I paid in good faith. In January 2009, the microwave would not work. I had to get it replaced and in March 2009, the ovens would not work. When calling Sears tech, they came in to charge me $140 to evaluate the problem and he, in turn, placed an order for parts that I received in 6 days and 2 weeks later, another tech came to replace the part the 1st one ordered. When he handed out a bill for $498 to replace the panel on the stove, I was shocked to know Sears does not stand behind their products so I called Kenmore Elite. I rejected the fact that I had to replace the 3-year-old Kenmore Elite microwave and Kenmore Elite Stove. I decided to call. I emailed and mailed Sears Consumer Service with no satisfactions. I would like something published to this matter so some working person like me would avoid bying these products from Sears.

Willowbrook 40x66 glass dining table shattered into thousands of pieces.

On 4/11/09, a Sears2Go.com ad came out listing a 1468-pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale, I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09, the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09, I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09, I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad.

I posted yesterday about a television we purchased and seemed to get the runaround from the repair people. My husband did get a positive response from the actual Sears store we bought it from. If you have the master warranty with Sears and your television is repaired more than 4 times for different issues (ours was repaired for at the last count, 5 things), there is a clause in the master warranty that states the television can be replaced by the same product or equal product. This was not told to us until we contacted the store, but the store people were very helpful. If we have learned anything, it's to call the store where we bought the product.

We bought a 42-inch television from Sears within the last year. In November 2008, the week before Thanksgiving, the bulb went out. The contract repair company came out in the middle of December and fixed the bulb. The next week, we noticed the alignment was wrong and the images were still outlined when the screen was black. We called the contracted repair company again and waited for them for another couple of months to come and fix it. When they finally came out, they didn't have the correct part but they fit it in there. The next day, the fan went out in the television. Two weeks later, we had to agree for them to take the television as they still did not have the part and we were moving.

I called Sears Appliance Repair regarding a problem with my 5-year-old Whirlpool Duet washing machine, which was stopping mid-cycle and not draining (Note that the machine was not purchased or under warranty from Sears; I just picked them based on name recognition). The repairman, who I believe was subcontracted out by Sears, came, looked at the machine, started a few wash cycles, and announced he could tell by the noise that it was a bad drum, and it would be around $700 to fix. At no point did he remove the facing to examine the innards, or run any diagnostics on the CPU. I paid him his service call fee and sent him on his way.

I have a Sears charge that I received as a replacement card last year. I have had a Sears charge off and on for over 40 years. I went to Sears to purchase some spring clothes for my grandchild. When I went to use my Sears charge, they told me it was an appliance card and unless I charged $200, I could not use it. When I complained, a manager came over and stated the same. I called Sears and they said since Citigroup took over their charges, there was nothing they could do. They would accept a complaint, but I needed to call Citigroup. I did not. Why should I when I have never been denied credit by anyone. How can Sears change their policy without notifying their credit card holders? I told them to keep their clothes and I will never purchase from them again.

24% interest rate on regular charges. I have special rates on other amounts. This was put on regular charges because you are all crooks. I have never been late or treated like this.

I purchased a Kenmore refrigerator from Sears in November 2007. On April 7, 2009, it quit working. I called the service department, who informed me that I could now purchase another warranty that would cover repairs up to $500 for a year, which I did. When the serviceman arrived on April 9, 2009, he confirmed that the Error FF was a freezer fan motor problem; however, he did not have a replacement motor with him. I was told that it would take a week to get this part. I was also told that the warranty I purchased would not cover the lost food. I am now without my food which I had to discard and I have no way to store additional food for one week. There must be some recourse for consumers who are dealing with this type of ripoff. If your agency can help, I would appreciate it.

My GE Max Dishwasher had stopped draining water. This was a week before the Easter weekend. I called Direct Energy who was listed in the manual to schedule a repair. They were unable to come until after the weekend. As I shop a lot at Sears, I happened to be in the store and talked to an appliance salesman. He encouraged me to call Sears Central saying we will repair all appliances regardless if you have bought it at Sears or not. I called, explained my urgency to get it looked at, was asked for the make, model and serial number so that the repair person would have parts available. The individual at Sears Central asked all kinds of questions, and said it sounded like it was the impeller. I was told that because I needed someone to come out within the next couple of days, they couldn't give me a firm time, just between 10am and 4pm.

First, he couldn't find my info in his computer. He said I never bought anything. Then he finally found it under the wrong phone number. Then he told me I didn't have a warranty on the dryer. When I was told the dryer had a 2-year when I bought it, he said that wasn't his problem, that it was a he said she said. I should have read my warranty. I made an appointment. It will be 1 week before they can come. Then I went online to order a part for the dryer that is only 1 1/2 years old and all the parts are on back order. I then did a little research and I see that others are having the same issues with their dryers from Sears as well. They need to be recalled.

In May 2008, I purchased six new appliances from Sears - refrigerator, gas stove, washer, dryer, microwave and dishwasher. Upon delivery, the refrigerator was discovered to be damaged in shipping and had to be replaced immediately. The washer was discovered to be defective upon initial setup. Soon thereafter, the dryer began making strange sounds and caused problems. About the same time, the microwave began giving problems. After numerous interactions with Sears over the phone and frustration with setting up multiple service visits that were either missed, delayed or unproductive due to poor coordination by Sears and the service company, I wrote to Sears and requested full replacement of the washer, dryer and microwave (Sept. 2008).

I called their customer service, with no response to my request with regards to an old gift certificate for $50. I e-mailed them to let them know that I found an old gift certificate in my mother's purse and tried to use it at their Sears store and was told it was too old and therefore I could throw it into the garbage. When I e-mailed, the same response. They said they do not honor paper gift certificates anymore. There was no notice to state that they were to expire at any time and there is no expiry date on the certificate itself. Can someone please let me know if I have a legitimate complaint or just throw $50 in the garbage? I had some certificates the same age for the Bay and they had no trouble cashing them.

I have had 6 repair issues since purchase in July of 2003 including two in the last week! The part is on order and will take 6-7 days to arrive.

Went in and purchased dryer thermal fuse. Shipping address was incorrect but associate would not change it. IF I placed a second order, I will lose shipping cost of 2nd order. Associate (black female) did not even attempt to correct HER mistake. The was the 2nd day in a row that I have been in this particular store and witnessed poor customer service. Manager was not available, I was told.

My husband & I went to Sears to purchase an over the stove microwave. While we were there we noticed a Sunbeam mixer. I wanted to know if it allowed the bowl to shift but it wasn't clear whether it would or not on the package. We finally were able to flag down an associate who was very rude. She told us that the mixer bowls would not shift on this particular mixer and that if we wanted that feature we would need to buy a KitchenAid - because they were the only ones that did that. She then huffed away like we were idiots for even bothering her. We left the store, and an hour later found the same mixer at Wal-Mart for a higher price. However we found the mixer did shift the bowls.

I bought a 32" LCD Element brand TV on 3/2/2009 for $399.99 plus tax, and in less than 30 days it was ruined. I understand accidental damage is not covered, but the salesperson was aware that I had small children and I feel he should have warned me abut buying an LCD television or at least purchasing a protective screen cover, which I was later told was available at other places. My 1 year old son threw a plastic sippy-cup, empty without a lid, weighing between 1-1.5 ounces and it hit the screen.

I have purchased 3 window units from the local Sears (1317), and have had nothing but trouble with two of the three. I have been told that I had 90 days to have one replaced because the parts were obsolete. For the past 3 months, it has been nothing but headaches trying to get this remedied. Trying to find a person who knows what needs to be done instead of putting me on hold or transferring me. I have tried to even get a hold of the store manager and was given the run-around. I just want my units either repaired or replaced. I have two elderly women who live with me who NEED to be in comfortable weather and I need this to be fixed before the South Texas heat moves in and I am stuck without functioning a/c's.

I ordered a weight bench online for pickup at Sears location Security Mall in Baltimore. I was sent an email saying the item was pulled and was ready for pickup. I arranged a friend to help me and arrived at the store when I was told to. Not only was my merchandise not ready, which can happen, but I had to wait 15 minutes to get helped (they advertise in their waiting room a 5 minute wait or 10% off). I not only was not offered this premium, I was accused of getting being rude and loud. I can assure you I most certainly did not in any way get loud or treat any of their employees in any negative way. I have worked in retail and understand circumstances happen.

Purchased a house full of new appliances in May 07. Did not hook up washer/dryer combo till June 07 after 1 year warranty. Spin cycle of unit knocks and shakes whole house. I contacted One Source and they sent a technician, who said that it was obvious it was new and never used. I should get them to replace it. I tried, but they wouldn't quoting the 1 year policy. The tech ordered a spin basket for replacement.

I called to schedule an appointment for a riding mower. Appointment was for Monday, 3/23/8, between 8am-5pm. Gave 2 phone #s for technician to call before he came. Waited all day, NO SHOW! NO CALL! Called CS and was told technician couldn't finish his calls. I asked why I wasn't called and was told someone did try, but there was no answer. I hadn't left the house so this is either a complete falsehood or a falsifying of records. I called CS on Tuesday, 3/25/8, and was told someone would be here between 8am-5pm. She also also said she couldn't give me a time because they didn't have a technician assigned to the call. What a way to do business. No wonder they are in trouble. I will never do business with Sears again!

The customer service received from the Sears Home Central call center for a recent repair request was horrible. The main problem seems to stem from a language barrier coupled with a standard script that the call center personnel are required to use. Even when asking a specific question, the response is based around a standard response that in many instances doesn't even come close to answering your initial question. We recently scheduled a repair appointment for a Monday with a window from 8-5. That in itself is disturbing that with today's modern technology and logistical systems available to a company like Sears, a shorter window cannot be offered. So after waiting all day, from 8-4, we decided to contact Home Central to ask when the repair serviceman will be arriving. We were informed that the appointment was entered in the system for the following day, Tuesday. We explained that this was unacceptable and someone must come today as our entire schedules were rearranged to accommodate for Monday.

On Saturday, March 21, I ordered a new starter switch for a Kenmore dryer from the Sears parts dept. The saleswoman (who spoke very fast) took my order for the part and quoted me a price of $50. I made a big deal out of the $50 price to her since the part is so small but told her I had no choice and had to order the part from Sears. When I received the confirmation email a little later, the part was $35.96, sales tax $1.40, and SHIPPING was $22.97 for a total of $60.33 - NOT the $50 I was quoted!!

I purchased 3 appliances 9/6/2007, the warranty expired 9/6/2008. My dishwasher started making louder the usual noises, called Sears. They will come on Saturday, 3/14/09, called on Friday at 2 pm, can't make it but will come 3/17/09. Technician came, listened for about 2 minutes & said I need a new motor. The 2-year warranty will cover the parts but I will have to pay $214.67 for the labor but he can't do it today, will be back next week 3/25/08. What my complaint is the service is terrible but the real complaint is a dishwasher only lasts 1 & 1/2 years. I don't feel I should have to pay for the labor as it was probably faulty in the first place. The dishwasher was probably a lemon to start with.

Kenmore Electric Dryer, model 417.83142201, during ownership, had usual wear and tear issues, broken belt, etc.. Always have had a problem with lint buildup inside the dryer housing, required cleaning every couple of months not only because of the hazard issue, but also because the efficiency of the dryer decreased as lint built up. Two issues: Service contract from Sears was horrendous. Would arrange a day off for them to show up, only to not have them show up.

I had bought a Vacuum from Sears and it broke. After I took it back in for repairs, they said they no longer make that vacuum and I can upgrade to a newer model. I asked about warranty and I was told it would transfer to my new model (I purchased an extended warranty). My new vacuum stopped working and when I brought it in for repair they said my warranty was expired. So I paid $93.00 to fix it.

This is to be considered a formal written complaint. I purchased a Pack-n-Play from your South Park Mall location on 3/11/09. I was rung up by a girl named Felicia/Kiesha. I bought this item for $119.99 plus tax. The entire order was $129.74. I purchased this product myself for myself. On 3/15/09, I received a gift which was a much nicer Pack-n-Play that was pink and brown purchased at Target. I immediately contacted the support center because when I purchased the product the gentleman that loaded the item for me accidentally kept my receipt. I was told there would be no problem with returning the item since it was still in the original packaging and had never been opened.

Model 6362300 Heating element burned through Tub liner. This caused flooding damage to living area and basement. Other 636 models have had recalls due to overheating/fires, Sears refuses to honor recall or repair/replace (warranty expired 40 days before damage). If leak had followed power circuit further, it could have ended up in basement electrical box.

I purchase a projector DLP TDP-MT200 from Sears I look at many place like Costco where I could get a screen with the purchase of the projector. Anyway I decide to buy from Sears because I trust the company Sears and that where I do business most of the time. Like I was told after 2,000 hours I have to change the lamp. The seller told me that a lamp cost about $300.00. Well before my 2,000 hours ran out I order from Sears a lamp. They told me $500.00 for the lamp and after waiting 4 months and many coming and going they told me to phone Toshiba and order from Micro Age and I am still waiting 2 months later. Please help me to resolve this problem.

I bought an air conditioner. It had the wrong fittings, did not lock into window as promised, did not fit window it was meant for although I was told that it would. I hired someone to use particle board, screws and other hardware to get it to fit. Sears not only insisted that I take the wrong materials to UPS to return them (although they did send a paid box) but would not consider a gift certificate or any satisfaction for the extra expense I incurred. It cost me about $100 to install a lousy $200 air conditioner. At least it works. I will never shop at Sears again unless I learn that they have dramatically improved their customer service. I spoke to the salesperson, supervisor and head of department. A total waste of time.

I bought a Weider home gym from the Sears store (Watchung, NJ) on 12/15/08 with a 2-year service contract. I chose to not use Sears for installation as the charge was $249 for $500 equipment. I hired an outside vendor to install the gym for $100, but there was a manufacturing defect in the equipment so I could not use it (as confirmed by the Sears Service representative). After several trips to the Sears store, the general manager confirmed that Sears will exchange this home gym. As I had paid for the service agreement, they will uninstall the old gym and install the new gym.

I have gone to your stores with $10.00 off coupons only to find out that I spent enough money to use them, but I couldn't use them because the articles were on sale. I went to Sears and Kmart just recently and was unable to use them. Do not send any more coupons to me unless I can use them. I only shop when items are reduced. I am on Social Security and I could certainly use the ten dollars off, only to be told it doesn't work on clearance items. Do not send me any more coupons unless I can use them on reduced items. I have dealt with you for years. I may decide to stop. Keep your coupons.

I ordered a part over the phone and tried to cancel the order. Moments later, I was told by ALL employees that I spoke with, that I was unable to cancel my order, and I must wait until it is shipped and pay the shipping fee and then I would be allowed to ship the item back for a refund less the shipping fees. I was transferred to a recording several times which stated that the customer service dept. was currently closed and then I was hung up on. I tried to obtain the corporate number and then the national corporate number from about 3 different employees; they all denied my request for the number. The last employee I spoke with had told me good luck and that they are not suppose to give out the corporate phone numbers.

I purchased a sectional sofa which contained a pull-out bed on one side of the sofa. That whole section of the sofa is no longer functional because the tarp or base that the mattress rests on has torn away from the springs that are connected to the frame of the bed leaving no support when you sit in the couch. I initially started dealing with Sears in October/November of 2007 to purchase the replacement part that I needed which I was told was called a "deck kit". I attempted to obtain the part directly from the manufacturer Edgewood Furniture in Woodbridge, Ontario, as first suggested by Sears, however the manufacturer would not deal with the public as you needed an account with their company in order for them to obtain the part on your behalf.

I own door company. Yesterday 3-8-09 Sears has a sale on garage door opener model 53920 for 99.99. I went to Sears at Memorial Mall Store in Houston, Texas order 500 unit. There was no help. Clerk took 2 and 1/2 hours to figure out. No manager. No supervisor. I pay 20+ thousands with check and 3 different amx, discover and m/c to pay in full; I got $30000.00 Sears c/c approved on the spot but clerk don’t know how to use. Anyway I call today. I was very concern, too much money and unsupervised, no experienced staff, so I talk to Sydney. She mention Martha and Enrique are the manager. “Come over, I tell them. They will fix your problems.”

I don't generally have any problems with Sears but my husband and I went shopping for new kitchen appliances at this store about 6 months ago, bringing a circular we received a major metropolitan newspaper. They had great prices on good name brand appliances. However, after spending 30 minutes in the store, neither the salesperson nor floor manager could find any of them, not one of them. They both also stated there was no way they'd have appliances at prices that low. I can understand an error in circular for an item, but not all items. So I asked if they had published a notice alerting consumers to the error and the floor manager said, No, but they got an internal memo.

I had purchased a Kenmore Microwave unit a few years ago and with it a service agreement. The unit has broken down a couple of times, have had a Sears repairman come about 5 or 6 times to repair it this last time. They (the repair persons) have ordered I believe 6 parts which when installed were not the correct parts. Now we were told that they don't make that part and lower system parts have to be ordered. I just got off the phone with a representative who told me that she is the highest authority and can do nothing without the repair person giving the okay! I wonder if I got on an endless loop? I can say for sure that I will never again purchase from Sears. This is the end of a forty two year relationship!

On June I bought a water system online it was installed at my home in Florida on July. It works at the beginning and stop working, then my husband call Sears several times. They came to my house repair it and it works for a week and it broke. Finally Sears agree to replace the system for a new one. This water system worked for one week and worked again. I called sears and notify that they send my a new technician and finally he told me because of the water my Osmosis water system won't work that I need a water softener. Why they did not tell me this from day 1? The return period is gone and I'm stuck with the equipment and the debt.

I purchased a winter jacket at the Sears store at the mall. I took the jacket out of the store with no problem and wore it for about a week.

Free standard shipping on tools, lawn and garden items over $125. Details say items must not be over 150 pounds. Sears online will not ship a snapper walk behind lawnmower to my home.

We purchased a freezer on November 7, 2008 and were told that we bought in the FREE delivery time frame. But we had to pay $65.00 for the FREE delivery but would get our money back in 6 weeks by sending in a rebate form. Nov. 10, 2008 I filled out the online rebate form. Heard nothing from them and started making phone calls. The girl said that it would take 8-12 weeks to get the refund. Called again in late December. Finally got a girl that said they had no record of the form (funny - how did they have my info on their MySearsRebate site)?

I requested my home owners repair on the microwave; service was through Sears. The initial tech came out, put his dirty shoes on my kitchen counter and broke the face plate of the microwave. After a heated conversation, he finally agreed to replace what he broke. I rescheduled the service and then they were a no show. Then rescheduled again and the repair guy was very rude. He then stated that I cancelled service. I then rescheduled for 2/25/09 and received a phone call 15 min to 12 that the repair guy was still in Riverside, CA and was going to be late. After waiting, wasting all morning, I spoke to Jerrod from the escalating dept. who basically said too bad. This has been the most horrible service I believe I have ever received. So again Sears was a no show!

This all started when I came in one night to cancel an order I had for a dryer when I was informed that it was already picked up. That's when the cashier said she would not be able to do anything that l would have to look into it and she took my name and number and she said someone would get back to me in a day or two. Well, since it did not take a day or two for them to take my money later, the next day I called again and I got the same runaround and was put on eternal hold and so I hung up. I tried to call back several times but could not get through. So the next day, I called early and got the same runaround. Later that day I called and requested a manager and got the runaround. They did not really want to hook me up with a manager but after persistence, I got one who said he would look into it.

I used the government coupon to buy a DTV converter box from Sears. The box was defective so I immediately took it back. Sears (salesperson through to manager) told me that the government did not "allow" them to take them back and I would have to deal with the manufacturer. I called the SEC, who told me they paid Sears for the coupon and so they were out of the transaction. If I bought a TV at Sears and it didn't work, would they not take it back? How is this different?

My husband and I were shopping at Sears in Coral Ridge Mall on Saturday, Feb.21 at approximately 5:45 pm. We are in the process of remodeling our kitchen, and are in need of new appliances. We went to Sears to look specifically for a drawer dishwasher, and a stainless steel side by side fridge. 3 sales associates were visiting between themselves near the washer and dryers. At NO time during the 20 minutes that we continued to wait for someone to help us, did any of the associates approach us to ask if we needed assistance. We were in clear site of all of them.

I purchased a 26" Venturer LCD TV Nov. 2007. Early December 2008, someone from the Sears Warranty Dept called me and asked if I wanted to purchase an Extended Warranty. At that particular time, I said I would think about it. I actually forgot about it with Christmas and all coming up. About Jan. 10, 2009 I called and purchased the Extended Warranty. The certificate arrived about 2 or 3 weeks later and I realized that for some unforeseen reason, they indicated on the certificate that the set was purchased in 2004.

Purchased a GE refrigerator from Sears on Feb. 9th, 2008. On Oct. 10, 2008, the ice maker was replaced under warranty. The job was not done properly. This has resulted in the freezer drawer rubbing on screw heads which protrude from the ice maker. Unfortunately we put up with this for about twelve days too long as the warranty expired on Feb. 9th, 2009. The rubbing of the freezer drawer with every opening and closing drops metal shavings into the ice cube tray. It is clear that the current condition is a result of the ice maker being improperly installed yet Sears says that because we waited too long, they will not fix the problem unless we pay.

I just received the two 2009 appt. books on 2/18/09 which is three months too late. I needed them as Christmas gifts. I had to resort to something else, even though I had tried my hardest to get those books. I have items that I cannot use now, because I did not receive them in a timely manner. The box did not contain an invoice, and I am very upset because I did not even know who to contact. Please help me resolve this matter.

Rec'd confirmation on February 19, 2009, for an order that I placed on Jan. 29, 2009. Enclosed, were coupons to use at Sears, with the expiration date of ... January 31, 2009!!!!!

In 1998, we signed a contract to have work done on our roof. Since that time, we have had constant problems with water infiltration. At one point Sears suggested that the problem came from an adjacent wall which was covered with aluminum siding. We then contracted Sears to change the siding but to no avail. Since then they have tried to repair the roof a few times after numerous telephone calls and frustrating attempts to get services. In December of last year 2008, they admitted to fault with regard to water penetration and agreed that they would come to fix the problem.

We had purchased a hot water tank in 2004 with a 6 yr. warranty by the manufacturer. It began leaking and was still under the warranty. We called the 800 # and were told they would have to send out a tech. to verify if it was leaking. All well in good except they charged me a 65.00 dollar service fee for their need to verify the faulty tank. When I called to complain and ask for my money to be reimbursed they said no because I had to pay for the service fee of a tech who did nothing. When the tech arrived she was on the phone and did not have paper and pen to write the model down or a measuring tape to measure the tank.

On September 1, 2008, I bought a 37" LCD TV and it has not even been 5 months and the TV is not working. I spoke with service and repair and they tell me that they do not know when they are going to have the piece that has been damaged. I tried to see if I could take it back to where I got the TV and they said that after 4 months, they do not take the TV back, they only do repairs. I do not want a TV that is already giving problems. Please help me asap, it's not fair that I have to go without my TV. Thank you.

I have extended warranty, it has been in repair for the same thing (not working) for the last six months and it still does not work.

On 2/6/09 I ordered a Jenn-Air Range and Whirlpool Microwave from the Sears Plantation, Florida store to be delivered to our new home in Port Saint Lucie, Fl. We had ordered a refrigerator/dishwasher/ washer and dryer from the same store/salesman a several weeks ago. As before, the salesman checked and both products were available for delivery within several days; the installation department was going to call us to arrange for the delivery. The total order along with the service plan was $3569.13. We paid the total with a Master Card.

I developed a thin blue line (1cm wide) from the top of my plasma display reaching half way down the unit. A minor annoyance, but by no means necessary to trash the TV, I decided to call Sears to have it repaired. That's when I began to encounter the worst customer service I've ever had. The first "tech" came out, took a look at the set and made himself right at home on my couch. He called in the part that was needed and left, but not before charging me $177 for the call and part. He said they'd ship it to me in the next 3-4 days and would be back in a week to install the part.

Problem: Sears has denied me the rebate I qualified for. They agree that I should have received it, but due technical problems on their end, I did not get it. The problem has been moved up to their Escalation Dept and there it is ignored. The customer service reps (especially Annette) have been very polite and have tried their best to get it resolved, but upper level management have ignored the case. They have tried repeatedly to get it resolved. When I go through the website contact link, I get a form letter response.

I have purchased several appliances (refrigerators, stove, dishwashers) from Sears over the years and been pretty happy with them. Recently I was buying a dishwasher at Sears because it was a toss up between Sears and an appliance store. So I chose Sears because of past experiences. I needed it installed and that's where Sears also had the edge.The total was a little over $700.00 which I was trying to limit the purchase to. I was told that if I signed up for a Sears credit card, it would be under $700.00 meeting my goal. This REALLY UPSET me. I used to have a Sears card but obviously did not use it enough, as you no longer have my account open (Ralph or Lori ** would be the name on the account).

Pat ordered a generator online from the store to me. I received the generator. It was bent on the top and the battery was not with it when it came. It was advertised as having the battery included. This was Oct 27th. It was delivered it on Nov 5th. I went to the store and complained of the problem. Pat gave me a number to call customer service. They said they would pick it up in 7 to 14 days. We have talked to several people on phone and at the store. Everyone said they would make arrangements to pick it up in 48 hours. This has been going on for 4 months and We can't find a battery for the generator. It is a 10,000 watt. Sears don't have a battery to fit it and they have tried to find one somewhere else. No one has one to fit the generator. I just want them to pick it up and credit my account. If I can't get a battery, it is no use to me. I have not put any gas or oil in it. PLEASE SEE WHAT YOU CAN DO. Thank you.

I purchased a Nordic Track Elliptical Trainer at the Hillsdale Sears January 2008. At that time, I paid for an extended 3-year warranty and for delivery and deluxe setup of the machine. All through the year of 2008, I had to have repairs to the machine. So many repairs that my machine was declared a lemon and Sears/Nordic Track was going to have to provide a new machine. Okay, so they provide and deliver a new machine to my home 12/30/08. After calling and calling Sears, being hung up on so many times after holding for up to 45 minutes at the time, leaving messages for a manager that was supposed to help me get my machine assembled. No help from Sears. No answer, I guess they figure I'll just give up, but hello, I have this great big box sitting in my dining room for over a month and I paid for 3 years warranty, etc. initially.

I have been trying for 2 week to get a Panasonic TV model TH42PZ80. I Have been unable to talk to the store manager because they will not come and talk to me. I waited an hour and he never showed up. The sales people one day say we can order it, then the next say, we can not. I was given rain check on this for the price of $899.99 and I just want the product. Thank you.

Called Sears this morning to order a hot water heater. Have it delivered and installed. There are several in stock at Rolling Oaks Mall (maybe 20 minutes away). Someone will call in a couple of hours when they are on the way. One o'clock: It's the people in Iowa. No, it's the people in Florida. I could have gone to the store, bought one and installed it myself by now. (It's now almost 3 PM - haven't heard a thing from Sears.)

I made an appointment for preventative maintenance for my washer/dryer and to resolve a leak in my refrigerator. I was given a fixed quote for the technician to come to my house and was advised that if any problems were discovered that I'd be charged for parts and labor. I asked if I could be given an estimate for the labor. The answer I received was that it depended upon how long it took to fix.

My husband and I purchased a side-by-side 26 cu. ft. Kenmore Elite refrigerator/freezer in April 2007 at a price of almost $2,000.00. Just after a year and a half later, the ice cube maker went out on it and since we did not have an extended warranty, they charged us over $250 to come out and repair it and get a one-year warranty. It would be $70 just to come out there to look at it. Well, my husband and I are furious. The service was extremely poor and he didn't have the part after he finally got out there. He had to come back out a week later. In this past year, we have spent over $6,000.00 at Sears on various appliances, not Sears brand, but still bought it at Sears. After spending almost $2,000.00 on a refrigerator, you do not expect the ice cube maker to quit!!

Purchased a Kenmore Water Softener in 2003. This year was the first issue we have ever had with this unit. The resin container was not draining and had a sludge in the bottom which would not cycle through. I spoke with the Sears Customer Service department who told me to download a manual and manually clean the unit out myself which I did. While cleaning it out, I noticed there were parts of the motor and plugs which were not there. This unit was installed by me and has never had any other service person work on it, therefore no way for these parts to walk away by themselves.

On 3/26/07 I purchased roughly $5,000 worth of Kenmore Elite appliances for my home. That was the sale price of 30% off of the regular price. I purchased the HE5T front load washer and dryer, the over the stove microwave/convection oven in stainless steel, and the side by side commercial refrigerator and freezer that mimics the sub zero model. I picked the appliances up from the store about 1 1/2 months after I purchased them and then stored them for another 2 to 3 months before installing due to remodeling we were doing. I spent $400 repairing the washing machine this past July because the motor control unit went out. That cost was by my repairman. Sears would have charged in excess of $600. Naturally the machine was just a few months out of warranty even though it had only been in service for about 8 months.

They advertise that they will match with any store if you find a lower price. Then we found a store with a lower price and come to find out that they only price match with two stores, PC Richards and Best Buy, and will not recognize any other store. They used to recognize Circuit City till they went bankrupt which is understandable. But price match any store does not mean two stores.

On 1/14/09, I made a service call to Sears - 800-4-My-Home to schedule a service on my Kenmore Gas Dryer. I have had the dryer for 6 years and it was running but there was no heat. I figured that it may be a minor repair but was advised by the customer service rep that I should purchase a service agreement, as it would cost me $75 just for the diagnostic and the repair could be more than the $200 for the Service Contract. I was advised that if the cost of repair and labor was to exceed $500 that I could decline the repair and just receive the $500 credit toward a new machine.

I bought an Tannion Filter from Sears and I have had the WORST service ever experienced from Sears. I even had a Sears part on the filter BLOW off and after a flood in my laundry room and 8 hours of waiting, the Repair Tech told me, "I don't fix Plumbing." I was a Sears part. I am the only repair... The last repair call was it... He came out and took the model number off the unit and wrote up a quote of $1500.00 to replace the filtering resins. He NEVER opened the unit to even see if a repair could have been done/NO water sample was even taken... then charged me a service call.

On Dec. 20, 2008 a service tech came to my home to find out what was wrong with my treadmill. He stated that it was the console & that it needed to be replaced. He told me that I should be receiving the part, by mail before January 1st, so we scheduled another appointment to install the new console on January 3, 2009. Days before this new schedule date, Sears calls me & stated that the part in not in yet, but I will be informed by phone as to when the part is available & schedule a new date to repair the treadmill.

I cannot get a response from Sears’ website after filing complaints about a faulty microwave/oven combination. I gave them phone #'s, addresses, names, etc. If they do not intend to respond to issues - then don't use the web site for complaints.

I bought an elliptical trainer. At time of purchase, I asked to have delivery including set up of the equipment. I was assured this could be done, and it even says so on my receipt. Great. Day of delivery, I get woken up at 7 AM by the delivery guys saying they don't DO setup. I told them to call Sears and straighten this out before they showed up. They showed up, not having called Sears, and so I made them call Sears, where some 18-year old tells me they don't DO delivery. Well guess what? I paid $75 to have a truck drive my box 5 miles. I would not have paid $75 if I knew there would be no setup included.

I researched Canister Vacuums & it sounded like the red Sears Progressive was one of the best for the price. 2 yrs. ago, Christmas, I had checked C.R. to see how it was rated. It is terrible, does not pick up dog hair. I use a 50-yr-old Bissell carpet sweeper which works fine. Before the first year warranty was up, the Light had burned out. Also the light socket & the brush is the most pathetic thing I have ever seen, bristles 1/4 long, pick up nothing except dust which is sucked in. I also find the plastic attachment cover is hard to open or close with fear of breaking it because it jams. I am very disappointed in this vacuum. Sears did send me a new bulb, socket & brush.

On 1-9-09 I purchased an exercise bike. I had to pay up front because they didn't carry it at this store. I was told it would arrive on 1-15-09. I called on the 15th and was told it was never shipped from the warehouse and they weren't sure when it would come in. They told me they would refund my money. When I investigated further none of the Sears stores had them. They were advertised and never had them in stock. I'm tired of co. advertising products that they don't have in stock.

I purchased a karaoke machine from Sears in the Chico Mall on November 23, 2008. The machine was defective and I returned it on December 4, 2008. When I returned the machine the store's Assistant Manager of the electronic department told me there would be a restocking fee of eighteen dollars. She said if I had returned the machine unopened there would not have been a fee. I returned the machine in the original box with all the contents and how was I to know the machine was defective if I hadn't tried it out? My plan was to get the another one just like the one I purchased originally. But with the Assistant Manager's attitude and the fee I asked to have my money returned which it was minus the restocking fee. I have not shopped in the Sears store since.

We have been dealing with Sears over issues with a Sony big screen TV for over 4 years. TV was originally purchased in 2002. I renew my protection agreement every 3 years and have paid well over $3000.00 on the plans. Each time they come out I get told that the problem is fixed and it never is. Parts get ordered and replaced that aren't even broken. The screen is so bad there is a rainbow of color throughout, as well as shadowing images near and around words making it impossible to read. My eyes are so bad from looking at it this way. I was told that if they are out more then so many times within the allotted time frame that the product would be replaced. It wasn't. In fact all I get is conflicting stories from each person I've dealt with.

My wife gave me a $180 gift card for Christmas, that I tried to use on 1/13/09 to purchase an item via Sears.com. The order was entered just fine; my gift card amount of $180 was shown on the order, as was the balance of $3.16 which I paid with my Visa Check Card. Shortly after placing this order, I received an email telling me my order had been cancelled due to insufficient funds on my GIFT CARD! When I called the customer service number to check the gift card balance I was told it was $0. When I spoke to the customer service department, I was told that the system had tried to charge the gift card twice, and that created the error. I was then informed that they would put the balance back on the gift card, but it would take TWO DAYS!!!!

Water softener installed 06 with extended warranty. Sears will not honor warranty. Shannon (executive sears offices) has failed to return repeated phone calls from us. One Sears repairman showed up on Dec 9 Tech ID ** and partially repaired softener. Another repairman showed up (Jeff ** on Dec 12) and said he was not a licensed plumber and refused to even look at it. Another repairman, supposed expert with softeners was supposed to show 1/12, 1/13, and 1/14 also no show.

Purchased a water heater in April 2005. Since then, every three months, a repair man has been to our house to clean or fix. I have had a new water heater put in November 2005 under the warranty. I purchased the extended warranty, but now the extended warranty is about to expire. I have just successfully beaten cancer and had to deal with not having hot water every three months through 2008. At times we did not have hot water for three days. They all blamed the restrictions that were placed on the product at the time they were made. If the new water heaters are better, I believe I deserve a new one.

Purchased a Sears Kenmore 7 quart programmable slow cooker, item number 8 68332. I read all the instructions, and proceeded to use for a recipe that would cook approx. 6-7 hrs. My husband was home, but I left for a few hours. When I came back, my kitchen area (43 ft. long), was filled with the odor of mildew. Husband has no sense of smell, so he didn't unplug or turn off the appliance. I turned off the appliance and unplugged it. I let it cool, and several hours later, I sniffed the appliance, and the outside, bottom of the slow cooker wreaked of mildew. My home is only 2 1/2 yrs. old, and there is nothing old or drafty in my house. Even setting, and cooled, you can smell the mildew odor of this appliance.

In November of 2005 we purchased a Craftsman 9 horsepower 29 inch snowblower with a 5 year maintenance agreement. In December of 2008, the auger belts started to burn and smoke. The snowblower stopped working. I called them for my home number for a service call. I was told by Tami that it would take 2 weeks before they could get a service technician to my home. I then requested a morning appointment and I then requested an extension on my service agreement (for the 2 weeks) only to be told "NO". My husband and I are senior citizens and I have Osteoarthritis and Rheumatoid Arthritis and with the medicine that was given gave Medically Induced Lupus. All of this was explained to the Customer Service Rep Tami and again she would not send a service tech for 2 weeks.

I have a maintenance contract for my clothes dryer. I have been trying to get it fixed for TWO weeks and Sears is still delaying when a technician is available. I was told that a technician would be here today Wednesday, January 14, but SURPRISE - they have no record of an appointment and the earliest that they can come is Saturday. This is why I pay for a maintenance contract so that I am not without an appliance for such a long period of time. I will NEVER take out a maintenance contract with Sears again!!!

After an impossible morning spent trying to get satisfaction from Sears Delivery, I sent them the following message: I am writing today about your truly abysmal customer service. Last week, we purchased a treadmill from the local Sears store. We were assured you had it in stock, and that we would have delivery on Wednesday, the 14th. On Sunday, at 9 A.M., we were woken by an unnecessary phone call, telling us that Sears would be calling on Tuesday to give us a delivery window for Wednesday. Today, Tuesday, we received a call informing us that the treadmill was NOT in stock, and would therefore be delivered on Saturday. And that we'd get another call on Friday, to give us a two-hour delivery window. I asked to speak to a supervisor. I was told the supervisor was on another phone call, and that he would call back.

I have had Sears Home Central on four occasions beginning November 18, 2008 due to problems with my Craftsman Garage Door Opener. It is still not repaired. The door either will not open or close when using the remote keyboard in the garage. I am now being forced to manually open the door until this problem is resolved. A fifth service call was scheduled for today from 1:00-5:00 p.m. only to find out that after making this appointment on Friday, January 9th, it was not put on their service schedule. I am now scheduled for Friday, January 16th to have a warranty service man to come out and determine if it should be repaired or replaced.

I left a dehumidifier to be fixed. We think it was something simple. It was working but making a noise. It is under warranty and also extended one. My daughter has asthma and needs it badly. Well, it is now going into the second month and we still have not got it. They keep saying the truck is coming in with the repaired items but it never seems to come. What can we do? Please fix this problem for us. Thanks.

Our snowblower stopped working. We purchased an extended warranty for the blower. The first time we went to use the snowblower this winter, the belt broke. We contacted Sears who told us that the belt was not covered under the warranty. They told us they could order one but it would take a week for the belt to come in. We were unable to wait for that as it had just snowed and more snow was being forecasted. We called around town and were able to find a belt. We went and purchased the belt and placed it on the snowblower. When we tried to use the snowblower, the belt immediately snapped again. We contacted Sears to come out and fix the snowblower. The earliest appointment they had was 1 week later. The Sears repairman came out. He stated that the gear box was frozen. He stated that he would order that part and another belt and would be back out the next week to fix it. The next week, the repairman did not come back out nor did we receive a call from the service provider. We called to find out why they did not show up. They told us that the parts would not be in for another week.

We purchased a Craftsman snow thrower with the repair service agreement. The machine has had 3 major mechanical malfunctions which Sears does repair however, it takes weeks for the technician to come out and then another 2 weeks for them to come back with the parts need for the repair. My issue is two-fold. 1.) The machine is substandard. 2.) The service to repair the machine is inefficient and untimely. Sears' response was to open a case for multiple repairs with the only resolution to be maybe a gift card. When I inquired about a potential reimbursement for a rental machine. They stated that was not possible.

I have a two-year-old Samsung DLP projection TV. It stopped working so we called for service on our 3-yr extended maintenance agreement (mid November). The tech came out (on Fridays ONLY) and had obviously never seen the TV. He didn't know where to find the part number/serial number plate or the chassis opening for the bulb assembly. He didn't have the bulb so it was ordered. Ten days later, the bulb shows up and I replaced it. Didn't work. Dec 26th I got a different tech to come out. He ordered a DMM card. They sent the wrong one. That part is now on back order and there is no delivery date. I found this out the day they had said they were coming and I took off work (again) and they never showed. It is now January 10th and no end in sight.

A Sears service man flooded my rental properties basement. After hurrying after work to let the man in he told me it would take twenty minutes to service my wash machine, for which I had just purchased the Sears warranty; I was relieved after expecting the repair to exceed the limit of the contract. As one of my tenants had just gotten home and I live an hour away, I started on my way home. I picked my wife and daughter up to go out to eat with some of the money I believed I saved from this repair. As I pulled into the restaurant parking lot my tenant called to let me know the basement was flooding. I told her not to step into the water or let anyone else and I would call her after I called the Sears guy whose phone number I still had. He had just left the property 30 minutes before this. Ring, ring, no answer, I call back - right to voicemail... Someone doesn't want to take my call.

I purchased a pair of jeans (on sale) and was not allowed to exchange for exact pants in correct size one week later, with sales receipt. Clerk stated that I must return and buy new pants at non sale price.

My wife and I have been a customer at Sears since 1972 when we built our home. All of our appliances came from Sears. Please feel free to check my past accounts with Sears. This all changed when I ordered a dryer belt for our Sears dryer. The belt was $11.95, the shipping was $15.92 which I had no problem. I have always paid my Sears bill on the 25th of each month for as long as I can remember. I paid the bill $27.87 on the 25 of May just like I had been doing in the past. I received another bill for $15.00 late fee.

I have a Sears snow thrower that I purchased about four years ago. The model number is 536.881800. There were two (2) grease fittings on the main auger. They fell out. When checking for parts online and on the phone with Sears people, I've been told that the grease fittings do not exist on the auger. I've sent emails to about three sources and received the same answer. The holes where the grease fittings were are on my auger axle. The service people representing Sears and Manage my Home, where they sent me, have gotten to the point of making me feel like I imagined the grease fittings. Can anyone help?

I bought a standing freezer Kenmore Elite model # 253.44733104 ser. # wb75138546 at the end of February 2008. In October 2008 the unit went bad. We called SEARS, 1800 469 4663 and we were given an appointment on November 15, 2008. Two techs came and put gas in the unit. It works for four days, so we call again and they came November 25, 2008 and order parts. The parts arrive two days later. Since then we have been given appointments of December 23, 2008, January 3, 2009, and January 6, 2009. Still no one is here. This is the third day I have taken off from work. So from October 2008 to January 2009, I have no working freezer in my house of 3 young kids including a two-year-old.

I have been trying to get a part for our Vacuum Cleaner, and found the part, and it cost about as much as a new Vacuum Cleaner. So I went to the Sears Store in the Johnson City, TN Mall, to see if they could help, and Mrs. ** took me to where they keep their vacuum cleaners and said that they could sell me a vacuum cleaner that was on the floor. I ask her how much it was and she said that another man could tell me the price, and she told him to give me a good price on the vacuum cleaner. Then she walked off. I started asking him questions about the vacuum cleaner and Mrs. ** and he both told me that the vacuum cleaner was new, and they said yes, that it had never been used before, and they were giving me a good price, so I bought it.

I purchased a Bissell Revolution Pet Vacuum from Sears in Brockville less than one year ago. I have two area rugs in my home with the rest of the house being hardwood and ceramic tile and used the vacuum 10-20 times to clean these two rugs. Several months after purchase the vacuum stopped working. I took the vacuum back to Sears as it was still under warranty and they gladly took it from me and sent it away for repair. 2 days later I received a phone call from customer support saying that they were not willing to cover the repair costs for the vacuum and that if I wanted the vacuum back I would have to pay the bill of $171.52 citing that the vacuum was clogged with pet hair and therefore was not covered under warranty.

We wanted to purchase an Omega necklace advertised in the local paper before Christmas. When my husband went to the store, he was informed they had sold the only one in stock but it could be ordered. He did so. Several days ago we received automated voice message saying our merchandise had arrived. When we went to the store the clerk could not find it. She stated the automated notifications were very unreliable, and gave as an example that she was still being called about merchandise she had put on layaway and picked up 3 months ago. The automated call leaves no way for us to respond (we received 3 calls so far).

On 7/28/08 by check in the amount of $179.98 was paid to Sears Home Central Parts and Repair Center, 9948 Bunsen Way Louisville, KY 49299. This payment was for warranty on products #392009 and 392046. Since that time, we have not received our Master Protection Agreement. Several calls have been made, 2 visits back to the local Center, faxed in as per advised and sent copies of cancelled check 3 times. Someone has not followed through. The whole purpose of the warranty as we were told when purchases were made was for services if needed. We are thankful that this service was available if needed. In good faith, we have attempted to keep our side of the agreement. Please find out why Sears has not done the same? Thanking you in advance.

We purchased a Proform Elliptical from their store, it was one of the floor models that was on a closeout. We asked about warranty because of the fact that it was a floor model and we were told that it had the same warranty as one in the box. When we brought it home the base assembly was broken allowing the arms to sag down and drag on the carpet. We called the Lewiston Sears store where we purchased the machine and they gave us number to the manufacturer. We called the manufacturer and they said that the repairs would have to be done by Sears and they gave us a number to "Rapid Repair" for Sears based in Texas.

I bought a used Kenmore microwave from an individual. The microwave stopped heating the food. My brother-in-law diagnosed it as the magnetron. Inside the microwave, it says manufactured in Jan. 2006. The owner's manual says the magnetron is under warranty for 4 years. Sears tried to tell me I purchased the microwave from them in 2003. I assured them I had not purchased it, and it was stamped on the sticker inside the microwave with the model, serial number and manufacturer date as January 2006. I gave up on getting it fixed under warranty. I ordered the part, and my brother-in-law installed it. Microwave worked perfectly! I decided to follow up with Sears Customer Service department.

Both ladies I talk to told me a day and time and then I call back to verify and lady tells me a whole different day the service person is going to be there. One time my wife stayed home all day just for SEARS repairman. The person said he/she came by. There was no note, no phone call, no nothing. I WILL NEVER BUY ANYTHING FROM SEARS EVER AGAIN! I asked for corporate phone number and the lady would would not give me number. She would not transfer me to someone who might have that number, NO CUSTOMER SERVICE WHATSOEVER!!!!!! This is the second time we have had this problem.

My husband and I bought a $9,500 Heat Pump from Sears in 2008 together with a $500 warranty plan. After trying three months scheduling a visit for an inspection they finally manage to set up an appointment and actually show up, but the heat pump stopped working the day prior to the visit. When the maintenance man (Sears' contracted company) came to the house, he quickly established that the circuit board for the pump needs to be replaced, but he wasn't able to do it, because Sear's contracts only the service part of the visit, not repairs themselves. He promised to put a work order in and we should receive a call in the next few hours. After two hours my husband and I called Sears and asked when we can expect them to come out.

I do not believe that the Sears Company Policy is to make sure the customer pays for a mistake made by the Associate. In this case it is Associate #**. On December the 25th my wife and I went to the Sears Store in Midland, Texas. We were going to purchase a 21 Cu. Ft. freezer. We looked at the floor models and picked out a Kenmore 21 Frost Free Up Right. Price was $599.00. We instructed the Assoc that this was what we were going to need; the associate went to check if it was in stock - it was not. We were told it could be ordered and will be in on 12/31/08. This was OK. At the check out counter the associate put the part number in computer and told us we were in luck, the freezer was on sale for $535.99. The product was paid for with Sears Mastercard. (Total Tax and all was $574.80).

I had 13 windows installed by Sears 2.5 years ago. We paid $15,000.00. From the moment our windows were installed, we could hear them popping. Sears did come out to investigate but advised that there was nothing wrong with the windows. In November 2007 (one year after installation), I had decorated the home for my daughter's birthday party & noticed that the streamers I put up in front of a window were moving (no it wasn't my heater). Sears did finally come to investigate & it was noted that most of the stops on the inside of the windows were loose, allowing air in.

I had looked at an ad for a miter saw and the price was $99. I went to a local Giant Eagle store and purchased $125 worth of Sears gift cards. I then went to the Sears store and found that the saw was actually not build as well as I had expected. I did not purchase the saw. I decided to look elsewhere for another saw and went back to Giant Eagle to get a refund on the Gift Cards. They refused, saying that they had already sent the money to Sears and could not verify if the cards were used. I went to Sears and the assistant manager refused to cash them because it was Giant Eagle's problem. My wife went round and round with both the assistant manager and the manager and to no avail. She left the store with Gift Cards in hand. I purchased the cards with CASH and Sears should stand behind them. The assistant manager verified the cards were active and had not been used. This is a very poor policy and if I cannot get my money back, I will be passing along to as many people as I can how terrible the customer service is with your store.

On May 17, 2007, I purchased a General Electric Washer for $503.00 (including tax and delivery). In November of the same year, the motor on the unit went out. I called to have the appliance repaired. Sears dispatched a technician to look at the unit and he discovered that the motor had went out. The tech had to order the parts which took a couple of weeks to come in; however, it was fixed in early December of that year, or so we thought! In Feb. 08, not even 3 months since the last repair, the unit went out again. The washer was serviced replacing the motor.

I was returning a Christmas gift of Lee jeans that was the wrong size for my boyfriend. I didn't have a reciept. I went into the store and picked out the exact same kind except these were 32 x 34 instead of 32 x 32. They were originally $29.99 and on sale for $21.99. I get to the register and the sales clerk tells me I owe $10.00. Now I can see that I wouldn't get back the $10.00 that was the original price, but I should have been able to get them exchanged even up. I realize that the original price was $8.00 more so why did I have to pay $10.00. I tried to explain this but your sales clerk said because I didn't have the sales slip, I had to pay the original price. That would have been $8.00 not $10.00, but I don't feel that I should have been made to pay the original price when they were on sale for $21.99. So basically we got screwed out of $18.00 the original price of 29.99 spent on the first pair, and the $10.00 that I had to pay extra for the exchange.

I need help! My dishwasher and stove both broke in early September. We called Sears to help. A technician id #$** came out to our house on 9/11/08. He said he could not repair the store (KENMORE 79095651001) because you no longer supported the product (It's only 6 years old). Then charged us $40.13 for those words (invoice attached). As for the dishwasher (GE pdw9200j03ww which we purchased for $249), he said he could repair it. He was going to order a part and come back to install it. Part #WD34x110831 touch pad. My credit card was charged $340.16 for the part and an additional $165.00 for labor. While I was not happy about the costs (once I saw what they were), I decided it was more important to have the dishwasher than to argue about the costs. After all, he already ordered the part (invoice attached).

I have a washer 7 years old and had maintenance agreement until Dec. 23, 2008. I called for service before agreement ran out. They came out on Dec. 24, 2008. And it is from wear and tear of machine and the rust is from dampness, and not from the leakage. I am very ticked off. The warranty is not worth the paper they are on. The washer can't be fixed. If I don't get some satisfaction, I will never buy from Sears again.

In Dec. 23, 2008, I was given an authorization number from Whirlpool Warranty Dept. and told to call Sears Tech Service @ 800-676-5589 and Sear's Parts Direct @ 800-366-7278 and these companies would help me get my hot water heater repaired by 12/27/2008. I have never encountered the amount of fraud and outlandish lying ever in my 60 years of being a consumer. I have lost all faith in Sears and Whirlpool and will never buy from them again due to their abuse.

June 24, 2008; Tuesday: Sears Estimate Paul. July 3, 2008; Thursday: Measure windows. July 17, 2008, Thursday: Tentative date for windows to be put in???

When I have had the tape break on me, I have been able to go in the store and have it exchanged. This may happen every two years. This past Sunday, I went to Sears to exchange the tape. The tip broke off. They would not exchange it. One said the policy has been in effect for two years. One said he did not know anything about the policy. Then after they talked, both agreed about the policy.

Company failed to do diligence- technician paid, order for service on December 23, 2008 in writing. No we are told it will be January 2009 before we can see a tech. We called for service two days after Thanksgiving. The part was ordered twice - it has come and they refuse to come out until January 2009. Supervisor refused to speak to us, managers were unavailable. The customer who has paid for this service is ignored. This is unacceptable service

Sears has failed to due diligence. We have a tv less than a year old that they have delayed servicing. The tv went out during Thanksgiving. We called they said they were going to order the part. A week later they tell us they first had to send a technician. He comes tells he will be back on the 23 of December. We have that in writing. Now they tells on december 22, 2008 they cannot come until January 1, 2009. This is unacceptable. We did speak with a supervisor named Ke to no avail.

Purchased a refrigerator and range at our local Sears store. Had problems immediately with the refrigerator. We had purchased the extended warranty and contacted the repair people right away. It took lots of phone calls and an amazing amount of time until we could speak to a live person and finally get a repairman to our home. We were able to finally get a new/replacement fridge. That refrigerator as well was not working properly almost immediately. The freezer didn't freeze, but the refrigerator part did! We lost all the food that was in the appliance. Again it took tons of time and calls to reach a live person and get a repair person.

Called for repair 12/13 on Stove (under Warranty) was told they couldn't come out until the 22nd. I requested they at least order the part I need (I dealt with them 3 other times & they come out DO NOT have parts on their truck, then have to order, when you receive parts THEN you have to make another appointment, so by this time it's 3 WEEKS since you had use of your appliance). Not to mention you're taking off 2-3 times for work for their service!

I bought a Kenmore Elite Oasis HE washer and dryer and also bought the extended warranty, which expires April 2009. From day one, my washer does not work. When I put three medium size T-Shirts, the washer stops and indicated Over Load on the front panel. I called on Monday, 17 Dec 2008 to report my problem. I called the Irving Mall Sears Appliance Department 972-570-8400 and I was transferred to the Repairs section. The appointment was made for Wed, 17 Dec 2008, at the last minute tech called us to told us he was not able to make it until Friday: 19 Dec, 2008. Tech showed up on that day and indicated that the problem was the water hose going from the washer to to drain on the wall, he pulled the water house out and stock it back in on the same hole. Tech told me his name was EZE and charged me $159.00 dollars and gave me his cell phone number and told me to call him at his personal cell number: **.

Purchased an extended warranty from Sears on my first machine which was a GE. The warranty stated that if the machine was unrepairable, we would receive a $500 credit on a new one from Sears. Sounded like a bargain right? Wrong!! Not only did it take two weeks to get a repairman to look at the machine, and any subsequent repair calls took just as long. When the repairman said the motor had blown, and we would need a new machine, it took almost a month, after e-mails and phone calls, to finally get a credit. We purchased a supposedly top of the line Kenmore Oasis.

I am writing to let you know I am very dissatisfied with the result of a service call I scheduled through Sears Home Services. I scheduled this appointment online and I will never do that again. The information stated on the website said the minimum charge for service is $70.00. Your technician charged a minimum of $96.20. The information about my oven given to your technician was also incorrect. I called Sears Home Service 2 different times on November 26, 2008; at 8:00 A.M. and later between 1-2:00 P.M. I realize that the appointment time was to be anytime between 8-5 that day but I never got a confirmation from Sears or the technician. When I called at 8:00 A.M. the operator did tell me I was the first customer on the schedule for that day. When the technician did call me, well after 2 P.M., he asked me questions about my oven. What happened to being first on the schedule? I never got a satisfactory answer. He said that if he had to correct the repair information it would take him another 45 minutes to an hour.

I bought a large chest freezer in 2003. The compressor died 2 days ago and I still haven't seen the repairman. I have gotten at least 10 phone calls from the Home Repair Center Department stating that emergencies have come up and the repairman can't make it today and then they reschedule. I have taken off work to be available at the broad time frames given 8-12 or 12-5 when they are supposed to call before coming.

On Nov. 20, 2008, I ordered a laptop computer for kids from "Sears Shop at Home" It was $29.99. The form stated that it would take 7 to 14 days and it has been a month, and I wanted this for my grandchild for Christmas. The form asked for my Sears MasterCard Number, which I gave, but have not been charged on my bill. It did not give me an email address or phone # that I could call to see what the delay was. I sent the completed form to : Merchandise Center, P.O. Box 68993, Schaumburg, IL 60168-0993. Can you please help me?

We (myself & my boyfriend) purchased 3 of your Kenmore Progressive Canister Vacuums. 1 we gave as a gift to my parents. All of us are beyond disappointed in the quality of the product. Within 1 year, none of us have a vacuum that is in complete working condition/order. After spending well over $1000 between the 3 and the special HEPA bags, 1 would think that this purchase would last. The carpet/floor attachment to 1 lost its wheel, then the headlight went out and now the beater brush falls out on occasion.

I had warranty on my treadmill which I bought from Sears on 7-28-08. We must have made calls to get service countless times. It is still not fixed. Very poor service and a maze of departments and redundant employees on telephone. It they do such a good job, it will help in outsourcing the business outside USA. Nobody should cry then.

I bought a new 46 in. LCD tv on Dec. 8. They delivered it on Dec. 10. When I took it out of the box, it was ice cold. Bad start. LCD do not like cold. I let it set two hours before plugging it in. Smoke came out of the tv, a real bad smell. The picture was real fuzzy. I called the store and was told to call Samsung for warranty. Samsung said they would take care of it. One week later, I still don't have a tv. I feel the store should have taken care of this problem. It appeared to me the tv had been opened before. I'm sure Samsung doesn't send their tv with the battery in the remote control. The band was not on the cord as is usual. I don't expect any feedback. It appears to me that all Sears cares about is get the product out the door, and let someone else take care of it.

On cyber Monday, I purchased 2 Kenmore Elite washers and 2 dryers (4 appliances in all). I was concerned about buying them on cyber Monday in case additional discounts were offered after the fact. I was assured that if the items were offered at a lower price within 30 days, Sears would give it to me at the lower price. Yesterday I went on their website and saw that if you purchase 3 or more appliances, there is a mail in rebate of 20%. I called Sears and asked them to give me the lower price. They informed me that since this is a mail in rebate and not a price reduction, they cannot give me the lower price, or make me eligible for the rebate. I explained that when I bought the appliances, they advertised 15% off. Now, they were advertising 20% off. Calling it a rebate doesn't change the fact that the price would be lower if I had purchased it today (within 30 days) and not on Cyber-Monday. They sent me to 5 different telephone numbers.

I have ordered a PS2 console with Sears on Nov 27 and they claimed that I should expect to get my order by Dec 5,2008 - but order still hasn't been shipped as of today (Dec 10). Credit card has already been charged on Dec 1 even the item wasn't shipped. Try to contact customer service to cancel the order and buy from somewhere else - they have escalated the call twice to higher levels and what they told me in the end is they can't cancel the order because it's already in the system. They only told me to return the order when I received it if I decide to buy somewhere else for Christmas. It's also the worst customer service I haven't seen for a long time.

I purchased a Hoover Upright Self Propelled Vacuum cleaner on 02/18/08 at Sears in Jensen Beach, Florida. Soon thereafter the vacuum cleaner stopped working. The manager of that dept exchanged it and I received a replacement on 03/07/08. On 11/25/08, I was using the vacuum and it just stopped dead and black smoke and sparks seemed to be coming out of the bottom of the cleaner. To say I was petrified is an understatement. I took it back to Sears, but they only agreed to send it for repairs, which is totally unacceptable to me, but Sears will NOT replace the cleaner again. Currently, I have been trying to have Sears certify that this vacuum is safe, but no one wants to sign their name to any such document. Scary. I want to know if the repair service supervisor, Jason, if the store manager, J.R., would allow their wives/mothers/sisters to use this machine. I think not.

I have had trouble with both of the above dehumidifiers. Both needed evaporator replacement just months after purchase. LG Electronics (Goldstar) replaced their product with new. Sears made repairs twice and the dehumidifier still didn't work. I finally brought it back to the Sears outlet to show them it didn't work and then told them to dispose of it for me, as I wasn't about to put any more money into this dehumidifier. I called Sears One-Source to report my dissatisfaction with their repair center in Orlando, FL.

I bought a torque wrench made by Craftsman model #44593 from the Concord Sears (I am an employee of that store). The package said it was a 25-250 FOOT pound torque wrench, but when I got it home, I found out that is was in fact a 25-250 INCH pound wrench. So I went back to the store and told the manager that the package is mislabeled and that they need to remove all of them from the sales before another customer bought one under the same assumption I was under, and that I also wanted it replaced with a wrench that would actually do 25-250 foot pounds of torque. The manager said, "No, you work here. I can't do that for you because you know how to get around the system," and that the one I wanted was $50 more.

9/08 original sales representative (who later quit) sold us a natural gas furnace (converted from oil) which didn't fit in our home and did not fill out paperwork correctly. Contractor could not put in due to size of furnace being too big. 10/3/08 Contractor (Mike **) installed smaller 85% efficiency furnace (Payne furnace model PGMAA036110). 10/7/08 received bill $5200. Called to received itemization in order to find out difference in price. Also, chimney liner was purchased by not installed.

On November 30, 2008, I went to Sears Outlet and purchased a full mattress set. The original price were $740.00 for the mattress and $730.00 for the box spring. They had many specials because of the Thanksgiving holiday. I end up paying $262.40 for both mattress because it had a stain and it was merchandise on clearance. Tuesday, was supposed to be the delivery date. I wait at my house all day for a phone call from Sears. No one calls. By 8:00 PM I figure something is wrong. I called and they did not have any scheduled delivery for me.

Purchased a stand mixer from Sears November 16, 2003 Model #238.69253 0318. We filled out a registration card. This mixer from day one has been so noisy you could not hear the TV in another room. We purchase many product from Sears and have never been disappointed until now. The reason we have not complained is we thought maybe this mixer is just noisy until we heard one run recently.

"Dear John, Thank you for shopping at Sears.com. Unfortunately, due to the demand for the item(s) that you ordered, we were unable to process your order due to being out of stock. Consequently, we have cancelled your order for the item(s) listed below..." You showed it in stock when bought, you still have it listed on your site for sale, you run a pretty piss poor site. I will never trust your site again or buy online from you ever.

I purchased a service contract for a Calypso washer when I first bought it and it was serviced by a Sears authorized tech. I renewed the contract in July and today, I had to have it serviced again. The tech that arrived was from a third party company called AE. When I purchased the contract, I was never told it would be provided by a third party company. I scheduled for the hours of 8-12 and the tech did not show up till 2PM and of course did not have the part. In the past, the service I received from Sears was provided when I scheduled it. The part that I needed was a belt for a Kenmore washer. I feel that Sears misrepresented their service contract by not telling me that it would be performed by a third party company.

I ordered a child's computer several weeks ago from the mail order brochures I received from Sears Shop at Home. I have not heard anything from them. I do not have any way of contacting them to find out the status of the order. Do you have a phone number for this business? I am just wondering if they even received the order since it was never charged to my credit card.

The Kenmore range we bought from Sears was not heating. We called Sears part and service center to schedule a repair service. The technician came on 12/3/2008 and told us that the range was broke and the part would cost us $400. He suggested us to buy a new one. We agreed and made the order. The new range arrived the next day. When we plugged it to the wall, the range was still not heating. Apparently, the problem was not in the old range, but might be in the power outlet. The technician totally misled us to dump a range that's complete fine and buy a new one, which cost us $571. In addition, we paid $75 for the wrong diagnosis.

Bought extended warranty for KitchenAid dishwasher. Take a week for technician came in to look at. Another 10 days to wait for parts. Second visit, wrong parts. Back order again, re-schedule for another week. Close to a month with dishwasher, staying home to wait for your technician. All they could say was sorry, that the best we can do... Not again in my life about Sears Extended Warranty. If I hear it again who mention that, I'll be on top.

My daughter & I were at the Jackson Sears on Friday, 11-28-08, to purchase a slide-in range. I had called this store on Wed., asking questions & was told the stove probably had to be ordered & if we ordered on Fri. most likely the stove would be at the store on Mon., 12-1-08. I understand that Friday was a very busy day. From the time we entered the store until leaving, it was well over an hour. A young girl tried to help but was unable. Another young lady, holding her baby the entire time she was trying to look up info on a placard but was unable to find anything.

I think that $183 to replace a ten dollar belt for a dryer drum is excessive. To "book" the appointment - you have to pay a minimum $65 service call charge. It took the repairman ten minutes to fix. I know I didn't have to agree to the $158 charge plus parts (150% mark up), but is there any recourse?

I bought a refrigerator in Aug of 2007. I bought the extended warranty. Since June of 2008 until Now, Nov 31, I have had 6 different repair men out here to fix this. They all say something different. It works for perhaps 3 days then it's broken again. I have to wait usually 7-10 days to get another repair man here. I have a case number regarding this matter. The woman I spoke with told me if this last repairs don't work, I am to get my money back. I have complained to the tech dept re: their repairman, that they are incompetent. I was told I would get senior tech and that failed as well. I am again without a fridge. They were here 5 days ago and now it doesn't work again. I WANT MY MONEY BACK!!!!!!!!

Called for Dishwasher repair on 10/27. Service contractor came to house on 10/31 (not bad). Repairman decided dishwasher needed a new pump which he had to order from Sears. Pump did not arrive until 11/26 at which time repairman attempted to install. After more than a hour during which he burned a hole in the front of the machine, he advised the machine won't work! It probably needs to be replaced.. Sears responded by saying, "Wait a few days - when we are emailed that the machine needs to be replaced we'll respond..."

I purchase battery charger at sears.com with store pick up as delivery. Once I got the email saying that my order is ready for pick-up. I went to store and waited for about one hour and they looked for my order. After one hour they said to me they don't find my order and give me customer care number for further inquiries. (let me tell you store associates were really nice and they tried everything to help me) After that I called customer service, there was one crazy guy answered, and he said, "We don't have that product in stock." Without showing any regrets he straight away cancelled my order without taking my consent. So I called one more time and this time I insisted to speak to supervisor. Here comes the real bad thing, that supervisor lady was so ridiculous and disrespectful. She was talking me like anything and saying that whatever. Even she mentioned that "just for your $19.99 I don't have time."

Purchased a screw-out tool opened up, used it, found it didn't not work like it was supposed to part of the tip of the one drill bit I used it broken off now. I am told that a restocking fee will be charged. Why when the item is not manufactured good to begin with. I just want the money I paid for the item back without a restocking fee. If I purchase an item and it does not withstand the regular use of what was intended than it is faulty.

I ordered a vacuum part online. Two hours later, I found that the part was not needed. I called to cancel the order but they said that it was their policy not to cancel or change any orders. This policy is not displayed on the on-line ordering site until after your credit card number is given and the order is confirmed. Only then do they have a 'How do I cancel my order' link that takes you somewhere that says that you can't cancel or change the order. The answer from their customer service department was that they had to have this policy in order to get the parts to me in a timely manner - parts that I don't want quickly! Now that's service!

Regarding Order**. Took two vacuum cleaners in for repair. Received call they were ready. When I came to pick them up, neither were repaired. The only "work" done was they changed the bag and wanted another $23.20 (on top of the fee I paid just to have them look at the cleaners). The finally "waived" the additional charge.

Sears sends me shop at home items, I ordered the Memorex music center with cd recorder and got the order form back saying we could not order it because we live in Hawaii. I see nothing on the form that says that and also since then I have received two more order forms for this item. Why do they send them to me if we cannot order it and because we would like this item, is there anyplace we can order it from. Sears does not carry this item in their store here.

I called for service on a washer on November 19th. They set me up for service on November 24th. I called on November 24 and they had no record of the service appointment. Now I have to reschedule for December 1st. They cannot send out anyone before then. What a bunch of XXXXXXX.

I have not had a washing machine since Oct. 10th. Sears has sent repair men out to fix my machine and it is still not working. I have had 6 parts replaced on this machine and it is still not working. I have a Kenmore washer that I bought from Sears in 2002. I also have a service contract on it as well, and in the past 6 weeks have had 6 parts replaced, however since the techs did not close out on each one, Sears says that I have not used 4 repairs on my contract. I have talked with people in the corporate headquarters that have told me that they would declare my machine unrepairable, but now I have found out that this is not true. My case number is ** and this is Nov. 23 and still do not have a working machine. Don't you think this is enough?

I was inquiring on purchasing a tv wall mount and needed to know the dimensions and was not helped whatsoever. There were 3 employees socializing next to me, none offering help. Finally, when one of them tried to help me, he wasn't able to answer any of my questions about the size so he referred me to his supervisor who looked at the box and said "I don't know, there's nothing I can do". I have never been so disappointed. I felt invaluable and mistreated.

I have a Kenmore refrigerator for which I purchased the Preventative Maintenance Agreement. Last year, I make my annual inspection appointment online. The night before the appointment, I did not receive a courtesy call from Sears, as customary. I dismissed this; now I realized that I should have called Sears to double check, because the next day I waited from 8 am to 12 noon, and the service person was a no-show. I then called Sears, and was told that there was no record of my having made an online reservation. Today (11/22/08), I had an 8am - 12 noon Preventative Maintenance Agreement service appointment. Again, last night I received no confirmation call from Sears, so duly called, and was told, "Don't worry; just wait for the second call tomorrow when the service person is ready to come to your house." Sure enough, I waited until 12 noon, and called Sears.

A few weeks ago, I had an appt to get my dryer fix. Sears rep told me the cost for the dryer and how much it would cost for them to come and fix the problem. Plus the cost for parts and labor. Total cost was $390. I did not have enough for everything, but did pay for serv and cleaning. The cost for that was about $200. Could not pay for the cost for the heat coil, which he found out was the problem. Then on 11/19/08 I called to get the heat coil fix, which Sears knew I need it. Came to the house to fix my dryer, tried to charge me $300 again plus the cost for the serv fee. I was charged the fee weeks ago. WHY AGAIN. PLEASE CALL ME AT **. THE HEAT COIL IS $128 TAX. PARTS AND LABOR okay to pay. Not serv fee. Thank you. MY FRIEND TOLD ME SEARS WILL RIP ME OFF. EVERY TIME.

I purchased a Sears Kenmore canister vacuum on 9-13-04 with a five year Master Protection Agreement (MPA) which I was told would cover all parts and labor for the five years and if they could not repair it, they would replace it.

I purchase a Sears canister vacuum back in August. I use it on my basement rug for the first time in September. (I only vacuum every couple of weeks because its not used much.) When I was done vacuuming I notice a black mark. I thought it was dirt, until I touch it and realize it was burnt & ripped.

I had a Carrier Infinity system installed in my home April 14, 2008. I have had to call for service on this system in May because the system was out of Freon, in Aug because the drip pan was cracked and it was leaking all over my living room and in Oct because the heating side of the unit is tripping the circuit. I paid $13390.00 for this system which I cannot use in my house because the contractor has not come back out to fix the system. I call your customer service and the man I spoke to can't find me in the system? Then he tells me I need to call the company which he doesn't even have a phone number for???

During the summer I made an appointment for Sears to come and fix our tractor. They gave me an appointment with a four-hour window that was during the week. No weekend appts. I had to take off from work. That morning after they were suppose to arrive, I got a call saying the tech was sick and did I want to reschedule. The new reschedule date was two weeks away. We needed the tractor to mow the lawn in the summer. I finally got an earlier appt and again they did not show. I just cancelled everything and never did reschedule. I vowed to never buy another tractor from Sears. Loss of two days pay.

On Monday, November 10, 2008, I contacted Sears' Appliance Repair regarding service for my broken oven. I scheduled an appointment for Friday, November 14, 2008. I was informed that someone would coming out to my home anywhere between the hours 8:00 am to 5:00 pm. In order to be home for the appointment, I had to take the entire day off from work. At approximately 4:00 pm on Thursday, November 13, 2008, Sears called and cancelled the appointment reporting that the technician was overbooked. Talk about cancelling at the 11th hour!

I have tried unsuccessfully to collect my delivery rebate ($75.00). The on-line rebate website was apparently malfunctioning. I sent a hard copy as back up and was denied the rebate because the post mark was past the qualifying date. Despite my argument that it was not my fault if Sears' rebate website was malfunctioning, and that it appeared from my end as the consumer to have worked (and the hard copy was mailed as back up), Sears continues to refuse to honor the rebate (and I suspect many people were victimized in a similar scam/failure to take responsibility). This bait and switch format is why Sears has such an awful customer service rep.

I called Sears twice. They sent a tech to address the odor from our front loader washer. The tech said nothing was wrong and left. Call two was with Erica. She told me nothing could be done to fix the odor. They sent tablets to put in the machine however that didn't work. Erica said they would not replace the machine under our maintenance agreement. Call 3 was from Sears asking to renew our maintenance agreement. The caller went as far as to say they would take care of all problems. The odor from this machine can be overpowering. Leaving the door open after use is smelling mold through out your home.

I purchased a Kenmore Elite Washer in November of 2003 with a Master Replacement Agreement. It is due to expire November 2008. Since July 2008, I have had six service calls, none resulting in proper repair of the machine. The company refuses to replace even though it states in their terms they will replace. I had to pay an extra $200 for repairs and now will have to buy a new machine.

We purchased a microwave at this location which is two and a half hours away from our home. We got home and opened the box, pulled out the microwave and discovered that there was a huge dent in the right side of it in the back. This appliance is unuseable. When I called the store the very next day, they told me that they would get back to me. They didn't. I called the next day, same thing. I waited two days and called again. Same thing. Today I called again. Gave the same information as the other times I had called. First they tried to get me to say that it happened on the way home. I said no, we had clear roads and a non-eventful drive home. We did not drop the box or anything. They also said that they could not give our money back unless we came back in to the store. So, I guess that you have to drive two and half hours back to their store to see if they might take it back and return our money to us.

This is a follow up complaint from my 10-21-08 complaint. The 2nd used part I received, which was supposed to be a new part but was not, evidence due to glue and old rubber on part, has failed to work and been returned to store for a replacement since I can't get a refund. My money, which is over a hundred dollars has been tied up for months while this company repeatedly sends used parts covered with used glue and old left over rubber under the pretense that these are new replacement parts.

Scheduled warranty service with Sears on my Whirlpool Water Heater. I was told to stay home from 8AM to 5PM to wait for Service. At 3PM they called and told me that they would not come until the next day and asked me to wait at home again from 8AM to 5PM.

Just add me to the list of people paying hundreds of dollars a year for a maintenance agreement and getting NO service. I just ran through several stories on this site and I realize mine is one of many and they are all the same.

We have had a furnace purchased from Sears on or about February 2003. Sears gave the first estimate and confirmed that they would in no way be the low man when it came to pricing but they are a nationally known name, they only deal with quality products and that they stand behind their goods and services. Their quote was $8,000. Another company quoted $3500 for a furnace of equal size. We went with Sears and they subcontracted to another company and because we had no heat. We had no issues with the system for about 2 years. We started having issues of the heater only blowing heat in the summer, so we would call out a tech, spending all day (appointments are only from 800am - 500pm evidently and only on Mondays in our area). The system operated with no issues again until fall when it got cold and would only blow AC. Again another call and another wasted vacation day from work.

I purchased replacement windows for my house 6/26/03. I was assured that they were guaranteed for life. Recently, I noticed that mold was growing between the panes of glass and I called, gave the computer generated number on the sash for a replacement. I was told that if a tech came out and installed it, the cost would be $100. If I chose to install it myself the cost would be $50. That was satisfactory.

I have a maintenance agreement and Sears cannot provide appropriate service for my boiler. I have been waiting since October 5, 2008 for a call to set an appointment for my boiler for its yearly cleaning and to solve a problem with the heating issue for one side of my home...which has no heat. I have been calling daily, as a matter of fact I'm on hold with one of the many fine operators that do try to assist customers any way they can. The problem is not with any of the persons that I may speak with, it's the lack of system with these maintenance agreement programs. I'm at the end of my rope.

October 4th, waited for repair technician to fix dishwasher. Waited from 8 a.m. to 5 p.m. - No Show! Called for a new appointment. Technician came out that week. Could not repair - needed to order a motor. Motor delivered - Technician scheduled for 10/28/08 8 a.m. to 5 p.m. - Called approximately 5 times - stating technician is scheduled and will call me. I called again 4:45 p.m. Dean stated that technician was OFF today! Customer was not only lied to but this is ridiculous. Sears does not stand behind their product/warranty. Technicians are not reliable. We have been a customer for over 35 years!! Will NOT purchase anything again. SEARS lost another Customer!!

Warranty work on dryer not being performed. Dryer has been down since 10/08/08. Sears has had a problem with parts. We have also had problems in the past with the wash machine. Both units were bought from sears on 12/12/07. My wife and I are concerned that we might be dealing with units that might give us problems after warranty has expired. We would like for sears to take both unit back and work with us.

We have extended warranties on many items we purchased from Sears. Our Sharp TV has been giving us problems and we called to have it serviced under the maintenance agreement. The first time the technician was scheduled to come out no one showed up. We called and was told no one was scheduled for that day to come to our home. Another appointment was set, the tech came and ordered the part. Then we were told when the part never came that it was never ordered. I spoke with Ann at the Sears Recovery Dept many times regarding this issue. I was told on 10/17/08, that the part was ordered and as soon as it was delivered she would schedule a next day appointment. It is now 10/27/08 and the part is still not here today. She said the part was ordered on 10/24/08 and we would have to continue to wait till it is delivered for an appointment to have the tv repaired.

I purchased a jacket (not an expensive one) about a year ago from Sears. I got it home, hung it in my closet and forgot about it. I pulled it out of the closet this week and found that the security tag was still attached. After a year, I certainly do not have the receipt. They will not remove the tag. They have my money and I do not have a jacket. Please help.

Sears has been out to repair my Kenmore Washer at least twice a year from date of purchase in 2005 to attempt repairs on my washer. The last attempt was on April 12, 2008. Service agreement was up in July 2008. The same part has been replaced several times and has now gone out once again with the service agreement being up. I'm now stuck with the problem of either replacing or repairing the unit at my cost. I'm not asking Sears to eat the complete cost of replacing the washer but at least to meet my halfway or refund the price of the service agreement since all attempts that were made were to no success.

I called to get a repair on a Kenmore/Sears furnace on 10/22. I was originally told no appointments were available until 10/29. After some wrangling I was given an emergency appointment for 10/24. When I called that morning to check the appointment time, I was told that there was no appointment in the system, and no appointment was available until after 11/2...

We purchased a Sears Kenmore refrigerator on 10/05/2007 from Sears. We also purchased Sears extended warranty. On May 20, 2008, we called for service as the water dispenser was leaking. The first day the repair workers came was May 28, 2008. Today, October 23, 2008 was the fourth time the repair technicians came out and failed to repair the water dispenser. Sears policy is, if they cannot repair the items on the THIRD visit, Sears will replace the items. Someone denied the replacement as they stated there is air in the lines, however this was mentioned previously and I got confirmation from Debbie **, Senior Engineering Tech. with Desert Water Agency that this is not the case. I did forward this information to Sears. How disgusting. I have been waiting for Sears to contact me as of late August 2008. I called on the 22nd of October 2008 and got the appointment for the next day only to hear this. Can you help? Thank You!

Sears runs a sale ad and when I went to the mall Sears store, they were out. I told them, "You just put this item (3-ton car jack) on sale and you're out..." I ask, "Can I get a rain check?" "NO, we don't give rain checks." I went to my local Kmart. They had the product... "Sorry not on sale," they said, "if you'll go get the sale ad, we'll check and we might honor the ad." I'm done with Sears. I ask all my family to give me gift card for birthday and Christmas and Father's Day. I buy Craftsman tool. I won't buy anymore products for Sears. This is only one of the bad experiences I've had.

As of Sunday 10/19/2008, my boiler was not working. I had a contract with Sears to maintain and repair appliances at my residence. The technician was scheduled to show up on 10/20/2008. Neither did he show up nor was I informed that the appointment was cancelled. I have 2 kids (aged 2 yrs and 5 yrs) in the house and no heat.

We called Sears to help us fix our hot water heater, which kept shutting off on us. They told us there would be a $70 charge for coming. When the technician came in, he spent five minutes looking at it and told us there was not enough air flow in the area for the pilot light to stay on and that we needed to get louvered doors on our storage area. Then, he charged us $166, saying we could complain because even he thought it was too high, but he had to charge for the diagnostics test, plus a $40 fee for the one sentence of wisdom he imparted on us, telling us to get louvered doors.

Bought washing machine in Apr 08 with 3 year extended warranty. This has been a short in the main control that prevents the lid from latching and making the machine inoperative unless you open the control panel and bypass the switch. Sears service has come to my home twice. The first tech hit the side of the panel which made the machine work. He refused to check any circuit and left. The machine went on the blink the next day. Called customer service back and had to wait a week for another appointment. That tech tried to change the switch which did not work but strangely when he put the original switch back in, it started working. That tech refused to further troubleshoot and left.

Let me first state I have been a customer since I was 18 years old and have spent thousands upon thousands of dollars with your company. On October 29th, 2007, we purchased a combo package of a Frigidaire Commercial Series Stove, Dishwasher and hooded microwave from the appliances department at Sears in Vancouver, Washington. Within a month of purchase we noticed after installation that the glass top was defective. The elements were three inches off the actual cooking safety surface allowing the elements to burn directly onto the glass top cooking surface.

My wife and I bought a LCD TV almost a year ago from Sears during one of the no payments, no interest sales. We also purchased a 2-year extended warranty for the TV. About 6 months of us making payments to try to get it paid off before the interest and payments kicked in, Sears started charging us interest and payments and started calling us saying they were going to send us to collections unless we paid. We spoke to about 6 people the first month and they each told us they would fix the problem. Then about two days later another rep. would call us and we'd have to go through the same thing again. We went through this for about 3 months, and then finally just transfered our balance to a different credit card so we wouldn't have to deal with Sears again.

Sears should not be given the honor or the opportunity to assist in wedding planning. Sears clerks are not trained to take items off of a registry thus resulting in duplicate gift purchases which is not the intent of registering. Every time I try to purchase a gift from Sears it is a nightmare from start to finish. They send out the wrong number of items which creates a billing frenzy. They only accept a Sears credit card and completely refuse all other credit cards over the phone. I don't know how they stay in business. I suggest that everyone intending to marry to avoid Sears and select your gifts elsewhere. Sears does not deserve to have the well earned money of your family members & friends.

I send a order repair online for my microwave oven two times. I have not heard from anyone. Thank you. GE Advantium Model# SCA2000BCC 03.

My Father, who is 90 years old and my Mother, who is 87, had a scheduled appointment with Sears Repair Service with a window of 5 hours. They waited for him all morning and afternoon, and at 3PM the phone rang but when answered, no one was there. My Father called Sears and they told him that the Sears repairman was at his condo and called from his van but no one answered so he did not even ring the doorbell. When they called the toll free number for Sears, the rep was very rude and rescheduled them for Sat from 9-5. It is unheard of for a any company to treat a customer like this and a "window" of repair of 8 hours is ridiculous.

My husband and I ordered a stove top from the Sears Parts Direct and after talking to employee **, we agreed to pay the extra shipping and were guaranteed that our item would arrive on 10/15/08. After checking the website on 10/14/08, I noticed that the item we ordered had not yet been processed or shipped. I called and first spoke with Linda (no last name given) and was told that there was nothing that could be done, except to wait. I asked to speak with a manager and was put on hold until Linda came back and said that they could refund $15.00 of the shipping cost. I once again asked to speak to the manager and was connected with Laura, employee number **, and was told that nothing could be done. I asked about cancelling the order and was told that I was out of luck because Sears had already received their money. (Linda is the one whom I spoke with about stopping the order). I asked how they could guarantee an arrival time, if they could not follow through with it and was told that "he should not have."

There is an online ad for Craftsman free Garage door with purchase of one, it says this- Craftsman 3/4 hp Garage Door Opener, Chain Drive Sears item# 00953990000, Mfr. model# 53990. I went to the store to purchase this and was told that would not be honored. It must be a mistake and to call customer service. I came home and called customer service and was told that ad is a mistake and they will not honor it even though that is what their ad says. I am very dissatisfied with the customer service reps and this has been a problem in the past with Sears advertising a sale or product and it is not honored after going to the store with sales reps being rude too. I am no longer a Sears customer.

On 8/18/08 Technician #** arrived at my house in response to repairing a Sears drinking water system continually causing water to flow into the drain. Technician at first said that it was the drain. It was then pointed out to him that it was the drinking water system. Technician then diagnosed the issue as housing cracked were (sp) check valve is causing water to drain - non serviceable part. In other words the technician is trying to write that the Reverse Osmosis (RO) assembly housing was the issue. I HAD REPLACED TWO OF THE THREE RO CARTRIDGES about two weeks previously and DID NOT SEE ANY CRACK. Furthermore the SYSTEM IS UNDER PRESSURE. HAD THERE BEEN A LEAK in that location, WATER WOULD HAVE BEEN FLOWING ALL OVER THE CABINET!! Because of this technician's poor diagnosis, I have had to pay a plumber $199.84 to come in and repair the system IN ADDITION to paying $75.00 for the Sears technician to give me INACCURATE INFORMATION!! On 9/2 and 10/20/08 I have called Sears to resolve this issue with no results.

WE bought KitchenAid brand built in oven and microwave form Sears in 2002, with an extended warranties and we have been extending it now till 2012. The unit has had problems since we bought it. They have been here every year number of times for similar problems. We requested them to replace the unit as they keep us waiting whole day and this has happened every time. They would not replace as we had not requested 4 times in a year to come out. Every problem they come out 3 to 4 times, but since the problem does not close, they count as 1 call. Is there anything we can do? Is there a lemon law that can get a resolution?

We purchased an AMANA Refrigerator from Sears. I did not buy the extended warranty at that time because it is warranted by the manufacturer. Towards the end of the manufacturer's warranty, our refrigerator began to make funny noises when coming on. I noticed the freezer had frosted over about a week earlier, but thought nothing of it. A week later, the whole unit quit cooling and freezing. This was in November '07, close to Thanksgiving. Like everyone else that calls, when you call, the technician can't come out for about a week. Finally, a tech came out and replaced a relay switch. Told us the warranty would not cover this because it was not in the contained part of the unit (the compressor). I said I thought it was the compressor! We paid $196 for this.

I called to schedule an emergency appointment with Sears who I have a service contract with. The first available is 10/15/08 which is one week and a day away. My freezer is broken and my food has spoiled. I have a one and half year old son and depend on storing food and cooking it for him. The fact that Ronald from customer service states we have limited resources and can not help you anyway is concerning.