Sears Reviews

My mattress was scheduled to be deliver on 9/28. It was delivered 9/14 - put in my front yard leaning against my palm trees. Called corporate. They told me there was absolutely nothing they could do at this point! My house is under construction.

We had a central air conditioner unit installed by Sears on 6/1/2012. We have been calling Sears nonstop to have the filter install in the hallway, which originally was supposed to be installed. Instead, they installed the filter in the attic because they ordered the wrong part. The installer was Brian **. We spoke with Patricia **, Lionell **, Ed **. They kept telling us when someone is in the area, we will made adjustments and install the filter unit in the hallway. Very upset - I hope you can help us. Thank you for your time.

Four years ago, I purchased a Sears Hot Water Tank, model 153.331661. I paid the extra, because I thought the tank would be a better quality than the home improvement stores, and would last longer. This tank has a 6 year warranty. The Thermopile is bad - per a licensed plumber. The warranty that comes with the tank is useless. The consumer has to pay a $95 service call to diagnose the problem (only Sears is qualified to diagnose) and then another $95 to have them install it. I was denied the part to fix my tank. The part cost me $90. The warranty is useless. Funny, I have purchased probably 6 tanks in previous years (all home improvement stores) and not one of them have failed before their time. I do own rentals, and I am sure I will need a new tank sooner or later. Sears will not receive my business.

My fridge is 5 months old and already the stainless steel door is rusting. I called Sears to find out about the warranty and I was told it had only a 30 day warranty and I must not be keeping it clean. He told me it was a Whirlpool product and that he gave me their number and put my call to them. I spoke to a woman who told me Sears handled their own products and the Sears rep knew better than putting me thru to Whirlpool. Sears was rude and not helpful. I have been a Sears customer for 43 years, never have I been so abused. I called my friend who bought a fridge from Sears 2 weeks ago and told her she better return it now.

The repair service asked me to self-diagnose why my freezer isn't cooling. Ordered a part & said it will be 9 days before anyone can install. Are you kidding me? In meantime, all the frozen food is going bad. Beware Kenmore!!

Thurs. Sep 11, a Sears carpet cleaning crew came to clean the carpets in my home. The day after cleaning there were three large spots, about 3 square feet that appeared to have a contaminant that was dark, sticky - oily to the touch. I talked to the Gen. Mgr. and because this was a religious holiday he would not come and re-clean the areas until next Thurs. I have been denied the beneficial use of the room for more than a week at an important time. I will rearrange my schedule and let him come and fix next Thurs. I will expect a better job and a rebate. And Sears has one irate customer.

We bought a new home with Kenmore appliances already installed. Loved the look of them but of course they broke after just 2 years of just regular once a day use. Fan comes on all the time by itself. Fan comes on when we cook something on the cook top. We actually hooked up an extension cord with an on and off switch to the microwave in the cupboard above it so we can switch it off completely and turn it on when we need to use it because the fan runs continuously for long periods of time and it is so loud and annoying. Repair is about $150 to $200 which is about $100 less than a new microwave costs. Not worth it. In search of a new microwave and it definitely won't be anything from Sears or a Kenmore. They are terrible and customer service is no help at all.

I had problem with my washer machine. The first service tech came to look at the problem - water was splashing out when the spin cycle. The tech said it was normal. Now the machine is making a grinding sound. I called the home service repair, told them of the problem then ordered the parts. The parts came, delivered to the house. On Sept 10, the service tech came and installed a stator motor assy. But did not install the housing assy. When the tech finish he left.

I purchased a Kenmore 10,000-BTU Portable A/C unit to use in a mobile home - about 20X20 sf room. I wrote a review on Sears' website that wasn't published and I think Sears blocks unfavorable reviews. This review is about the poor performance of the a/c and also the awful customer service at Sears. This a/c would only cycle on and off in very short cycles when we were trying to cool a 400sf room and it was 80s to the mid 90s outside. It was to be used in an elderly family member's mobile home. And over the course of 2 1/2 weeks, we were trying to see if it would work but it never cooled even one degree. So we decided there must be something faulty about it or it needs coolant.

I wanted to pay for a Rangers t-shirt and went to a checkout near shoes and it took forever for the lady to scan all items a lady was buying. After 10 minutes I walked all the way across the store to tool area and got checked out. After I paid the cashier said I would have to go find another checkout so they could remove the security device. So I went back to the first line I tried, after another 10 minutes the cashier finally had scanned all items then had talked the customer into applying for a Sears card. Frustrated again I found another checkout on other side of store in another dept where the cashier and customer were going back and forth about how much the sale was supposed to be on almost every item.

First incident... I called my local Sears store 12 times without getting an answer. I tried Merchandise Pickup 4 times and let it ring until it automatically hung up. I tried the Customer Service line and was put on hold twice until the phone went dead. I called the Store Manager's line and left three messages, without talking to a human and got no phone call back, even days later. I called miscellaneous departments trying to speak to a human, but no one picked up the phone. My last call to Customer Service, someone finally answered the phone and I got the information I needed. This began around 6 PM on a weekday. A waste of my time and considerable effort to reach someone.

I want to warn the public about buying any large appliance from Sears. I don't know if the issues I have been having are nationwide or if this is just a local problem, but my suspicion is that it is Sears as a whole corporation that is the problem. My husband and I purchased a new dishwasher from Sears in October of 2014. We chose Sears because of the good prices and because we thought if we had any problems that we would get good customer service. We were 100% wrong. It has been a complete nightmare. In September 2015, our dishwasher stopped working. Seems like that shouldn't be a problem because it has a one-year warranty right? Think again.

I made an appointment to have my front loaded washer repaired. I booked online five days in advance and was told the technician would arrive between 1 and 5 p.m., would call the night before to confirm, and would call before arrival. The date and time were confirmed the night before. I took a half-day off work, and at 4 p.m. I called to inquire about the arrival time. Someone called me back and said the technician had been running behind since early morning and would not arrive at my house until at least 6:30 p.m. My only option was to wait or reschedule. I'd have to wait one week for the next open appointment. No apology. No offer to assist. No reason for why I didn't receive a call in the morning when I could have rearranged my schedule. Horrible customer service.

I ordered a dryer from Sears on 9/1. I needed a right side venting so I went into the store to ensure the correct venting was ordered. The guy goes through the parts to be ordered twice with me. The day before it was supposed to be delivered (a long 9 days later), I get a call saying that they cannot deliver my dryer with the right side venting. It will be on the back side because the wrong venting was ordered.

Contacted my local Sears repair on 9/9/2011 department in Augusta Georgia. They scheduled me an appointment with the repair company for 9/11/2015 between 8-12 with a request for them to contact when they are on their way. I have been sitting in my house all morning until I received a call from the repair company, informs me that they will not be able to make it out here until 4-6 (Wow). They informed me that Sears had no right to informed me of a time frame and they are the ones that give out the times.

I purchased a fridge on credit from Sears from Michael ** and he was really helpful in the beginning. He was patient and answered all my questions and his experience and knowledge was very helpful in picking a fridge. He signed me up for a Sears credit card and included the free shipping and instructions for the fridge to have the doors removed and to be installed and connected to a water source. But then he sold me a hook up kit because it's the only way for them to install the fridge. After the transaction was completed he was in a rush to leave me and assist another customer and I had questions about how to gain access to my rewards since he signed me up. He said he didn't know anything about it and until I asked him about it again he gave me a phone number to contact and then he left.

We have needed three service calls in order to get a riding lawnmower fixed that wasn't properly lubricated prior to delivery. The second appointment was canceled by Sears and a automated message was left that we needed to contact them to reschedule. I spoke with at least 5 different customer service representatives and not one of them apologized for the inconvenience until I spoke with the last customer service representative. I will have used three of my vacation days in order to get the mower fixed. Sears did not have any Saturdays available. And they give you a nine hour window frame time that the technician can arrive at your home and no 800 number to call if you have any questions or concerns when they leave the automated message .

I have been waiting 30 days to get a television repair. I waited 15 days for the first visit and then was told that a part was needed. I have waited an additional 15 days and nothing has happened. I called the Customer Service Number to no avail. I am at home waiting for a repairman and I have not heard from anyone. My house is full of Sears product; please rest assured that I have purchased my last one. PLEASE DO NOT PURCHASE A SERVICE WARRANTY.

We bought a Fridge from Sears that was brand new and the ice machine was not working. We called to have it replaced and they wanted to send a technician, I said "no this is supposed to be brand new, I want a NEW one!!" So we have had 5 different delivery dates scheduled all of which have been on Sears, so I told them that this is crazy and that I should take priority over anyone because I have paid them and don't have a fridge that works. I have had to change my schedule for them and lose money from work because of them not bringing me my fridge like they were supposed to. Do not do business with them, they have no loyalty to the customer and a horrible customer service team.

I have a pretty new dryer, motor would not start. Repair guy came out, took the dryer apart and told me I would have to pay $79 if it was a problem not covered under warranty. I agreed, it's only fair. After removing the back of the dryer he looked at the blower wheel and told me that a sock was stuck in the wheel. I said "fine, just remove it". Well he told me it would be an additional $60 to remove the sock. I said "you must be kidding", he was not kidding. I told him to forget it, I would fix it myself. So instead of just reaching six inches in front of him and taking the sock out he put the whole thing back together. I paid him with some choice words and he left.

I contacted Sears to come repair our dryer that stopped working. The gentleman came out and replaced a thermal fuse that was blown. This fixed the problem for a day and then it stopped working again. We called Sears back and they sent the tech back out. He immediately told my wife "Do not call Sears back if it breaks again, I get in trouble for that. Call my cell phone instead". He replaced the thermal fuse again and left. The thermal fuse blew again the next day. We tried reaching him on his cell phone but he didn't answer or return our call that day. The next day I called Sears back and asked if they could send a different tech, as I felt this tech may not be capable of properly diagnosing the problem.

I have been a loyal Sears Appliance consumer for 20 years. We have a Kenmore Elite side by side refrigerator purchased new 10 years ago. We moved last year and started having issues a couple of months ago with the crisper freezing and the freezer overfreezing. This experience to hire Sears Home Services started off just fine - nice Technician came out diagnosed the issue as a drain issue and ordered the parts, took 2/3's of our money and scheduled an install for today between 8 am & 5 pm. Yesterday am we clean out the fridge put all items on ice and defrosted and cleaned it out so the tech today could complete the work. We had 2 automated calls yesterday to confirm today's appointment and another 3 automated calls today to reconfirm. So up to this point - we are all set to have our fridge fixed today. Here's where it goes south.

One of the worst customer service that exist on planet, offered by Sears --- as matter of fact, Sears define worst customer service. We bought a $3200. Developed leak issues after year and half. Called Sears and bought extended warranty that was put on wrong washing machine. Issue didn't get resolved. Called back, they didn't have the record of extended warranty. Spent hours on phone with them. They kept transferring me from one representative to the other. Never seen such a big group of incompetent people. The way these guys conduct their business, I will be looking for the news when this company would be completely lost from the map of Wall Street.

A quick rundown of our services involving this dispute: May 19, 2015: Technician (ID: **) comes to repair our dishwasher; we are billed and pay $104; after he leaves we discover the dishwasher is not repaired and still not working, and the door latch has been broken by the technician; we call to schedule a second repair visit. May 30, 2015: Technician is supposed to come again between 8 a.m. and noon; no one shows up; a call to your Service Appointment Center reveals an error and your service center did not schedule the appointment. June 4, 2015: Technician (ID: **) again returns to repair dishwasher. Does not say what is wrong with it and does not repair it. We call the Service Appointment Center AGAIN to have someone come out.

Sears Warranty used to be legendary and now it is nothing but a scam. The operators are trained to dismiss anything and everything as maintenance issue that is the buyer's responsibility. THEY ARE TRAINED NOT TO LISTEN. There is an obvious design flaw in the Samsung refrigerator bin doors which have all dirt and grub that goes into the plastic casing and is impossible to take out. Will call again and just ask for a technician and offer to pay. The warranty is useless waste of money.

The problem with my washer machine started last March. I am under a warranty agreement. I have had the washer machine a little over two years old. They ordered me a transmission. The part came in. They sent a different tech to put the part in. He refused to put it in, said that was not the problem. He replaced something else. Machine lasted a few months, problem came back. They sent me the same tech after I requested the original one. Once again he refused to put part in. Tighten a few loose parts, put me on a list if he had to come back. Finally I got the original tech back. He put part in. It did not solve the problem. Each time you call for an appointment you have to wait at least two weeks. A lot of money at the laundry mat. They sent another tech last Saturday. He replaced another part. Unfortunately that lasted four washes.

11-month old washing machine stopped draining. Had purchased the 3-year in home service warranty. You call and the "technician specialist" only asks if it's making any noise. How is that troubleshooting? Tells me he will order a new pump that takes 3-7 days to arrive and will make service tech's appointment for after that window. WHAT?!! So now we have go to a laundromat to wash clothes and who even knows if that is the problem. The best part of the entire story is that we leave for vacation on the day he is scheduled to come. Why bother paying approximately 1/3 of the cost of the appliance for in home service when they can't be bothered to come quickly? If I just bought another new washer I could take it home myself today or have it delivered tomorrow. NEVER BUY THE EXTENDED WARRANTY.

Contacted American Home Shield about problem. They contacted Sears. I tried 3 times to talk to someone who could understand me, finally was told it would be 2 weeks before someone could come out. My frig was leaking but I had to wait. Then when repairman came out he didn't have the part we needed which had to be ordered. That was another week. It was finally fixed. American Home Shield is great, Sears on the other hand, was terrible. I would never do business with them...ever!!!

My boyfriend and I went and looked at engagement rings.. He decided to put one on layaway that we both loved. He had been paying on it and when he went to pick the ring up it was not there. Nor was in the correct ring we THOUGHT WE WERE GETTING. He goes to the Asheville store, and the woman gets the ring out and it is a MALE ENGAGEMENT RING. First of all we never looked at male rings. We both stood and watched her that very day put my ring into a box, and put in the layaway cabinet.

I have 2 properties in 2 states, both have Sears appliances. Sears repeatedly loses our info and has even claimed we had no coverage. Thank goodness we kept the paperwork proving we did have. Our dishwasher at our primary residence is a complete lemon. It has been repaired numerous times. They deny the number of times and unfortunately for that I did not save all the paperwork. They should have replaced it by now. They also say in their fine print they don't cover rust, yet they have clothes washers built so poorly that they are rust buckets. I have gone as far as to call corporate. All they ever say is that they are sorry. They never do anything to correct the problem. We are having no further business with them. When our warranties are expired they won't be renewed and we won't step foot in another store owned by that company. I feel they are dishonest and disconnected from their customers.

When will Sears listen to the customer? The answer is NEVER!! My recommendation for all of the customers turn your back, come to them. I purchased online from Sears a Kenmore downdraft cooktop in Nov. 2014 plus installation fee and 3 year warranty. In less than a year, the house was filled with cooking smoke and what we found were the connection of the downdraft vent of cooktop with house ventilation were torn because it was simply wrapped by foil and tap!!!

Last week I set up an appt. for today to service my refrigerator/freezer with Sears. Confirmation was fine, etc. I took a day off from work to be available to meet the tech. I also delayed plans to leave for the long holiday weekend since my appt. was scheduled from 1-5 pm. At about 4:40 pm I received a call from your tech saying he had no idea how long he would be and was canceling the appt. He was caught up with another job. During the course of the day I checked online to see that the potential arrival time kept moving up - all the way to 7 pm.

It was a full time job to get Sears to fix my oven even as I paid $45 a month for their protective warranty for home appliances. They brought in sub par repairmen. They not only could not fix my oven, they broke additional parts of it. When calling Sears Warranty I would wait over a half hour to speak to someone. Then I would get passed to someone else and wait another half hour. It was a full time job to stay on top of them. I paid for their warranty to be protected from this.

We are still observing the refrigerator, so far so good, it's cooling and making ice, hope it will work okay.

I am appalled at the lack of attention any customer gets from your Temecula California Store. I waited fifteen minutes for anyone to ask if I needed help. I watched at least ten employees walk right by me and not even glance at me, nobody in the dept to help. Finally was helped. Went to bedding dept. same issue. Asked a question finally and the person had no idea about a comforter. This is horrible business practice. What happened to Sears? They used to be on top of their game. I'll shop elsewhere from now on. Been a loyal customer since 1969. I'm done.

Called for a dishwasher repair. They missed their appointment several times but finally made it late one evening. It wasn't heating and running too long. The tech could not reach their support because it was so late but said he would call over the weekend. He did. It needed a new heating unit and the labor and part was $347.00 and had to be paid in advance and the part shipped. Made sure he felt this was the fix since it was only a $575 dishwasher.

I got my the Duct and the Dryer vent cleaned in my house, and when completed I provided with my Visa Credit Card with an amount of $283.95 signed by me. When I checked my Credit Card statement received after 25 days, I was surprised to see a charge of $383.95. I had been trying hard to get my money back, but to my surprise, nobody is responding to my calls. Every time I call I am put on a hold and then gets disconnected. I am now at a point where I am afraid to give my CC number to Sears, as they overcharge and then we need to chase them for the refund.

I ordered a part and about three hours after noticed that I ordered the wrong part. So I called to cancel it. Sears customer person did not seem to know what I was saying but I asked the person, "Are you sure you canceled it.” They said yes. I called the next day because the order was still showing as processing, so then this customer service rep said they would cancel it. I gave it a few days having faith in them and then all of sudden the part shows up at my house.

A service order was placed to repair my Maytag dryer which was purchased at Sears many years ago by my parents. When the order was placed, customer service asked if I needed morning or afternoon appt and I said morning (8 am to 12:00 noon arrival time). On the day of scheduled appt, I waited until after 12:00 and called the 800 number to find out what time technician would arrive. They called the tech who said arrival time would be approx 3 pm. So waited longer. Shortly after 3 pm I received a voicemail from customer service that my appt would have to be rescheduled.

I ordered a washer/dryer bundle for our residence over the phone. I spoke with someone that sounded as if they were in India. The communication was difficult, but I was excited about our new appliances so made the purchase anyway. The day before the scheduled delivery I called Sears and the order had been cancelled. I had no idea why so placed a second order thinking perhaps there was a glitch in the system. Three days later I call back again to confirm my delivery and for a second time it had been cancelled. The charge is still showing pending on my account and I told them to leave the order as cancelled. If the charge does end up going through I am going to dispute it. I will definitely be taking my business elsewhere.

I purchased a Kenmore Wall unit Air Conditioner from Sears. The unit had a 5-year cooling warranty. We called Kenmore, who told us to bring the unit into Sears repair department. We called Sears and they said the same thing. We brought in our unit in great condition. After having the unit for 15 days we had not received a call or any information. We called and were told the unit would be back in the store the next day. Tried to call Sears 5 times to find out if the unit was there. I got a call center that transferred me multiple times and dropped/hung up on me 4 times.

I ordered an exchange for the washer/dryer combo I didn't like. It's been a month and all I get when I call in is a run-around. Get transferred from one person to another, "left hand doesn't know what the right one is doing" sort of customer service. I went to the actual appliance store, talked to the manager, who called the delivery department while I was there and talked them into picking up old unit and delivering exchange items. NOTHING HAPPENED!!! Another week went by, I spent every day on the phone with the delivery department. They are all full of **! Hate their services. Have no idea how they are still in business.

I ordered a formal dress online through Sears.com, paying for it with 2 Sears gift cards and the rest on my credit card. I received an e-mailed receipt from Sears.com. The dress arrived timely and in good condition, however, it did not fit. According to Sears, they have a "no hassle return policy". I went to my nearest Sears store and presented a copy of my receipt, along with the dress still wrapped in the original plastic (with tags on, etc.), and obviously not worn. The Sears store would not take the dress back as they claimed I had purchased it from a "third party vendor". I pointed out my receipt was from Sears and that I had even paid for part of the dress with Sears gift cards; however to no avail, they would not return my money.

I bought it in 2008. Have had them work on it every year - I bought the extended plan. I've had 4 different guys work on it. I CAN'T get anyone to resolve my problem. I ASK THEM TO CALL ME BECAUSE I'M ALWAYS PUT ON HOLD. As you can see I'm not good at typing. Anyway they been out here 3 times since June. They have replaced everything. Today the tech blowed black soot all over the room and replaced burner again. I'm scared of it now. It's out again.

Long story short.. Over 5 hours on the phone with incredibly incompetent people who could barely speak English. Took almost 2 weeks to get a service appointment scheduled for a dryer that quit on me. Was lied to and promised service calls that never materialized leading up to this. Finally the day of... I was given a service window between 2-6 pm. I took off work early (personal Vaca time) and missed my daughter's kindergarten open house to accommodate this call.

I have used Sears appliances and agreements for over 40 years. They should have replaced my washer, kept fixing it when it was brand new. They have done repeated repairs on my new washer when I have no washer for three weeks. Waiting on Sears and have a 3-year maintenance agreement. They scheduled my appointment three weeks out... okay I will wait and now have called me when it's time to do the repairs and cancelled after waiting for three weeks. The email said, "We need to speak with you regarding your parts," and when you call in the dirty bastards say, "Yes, we were really calling you to cancel your appointment," and then hang right up. Sears is crap, will never buy another Sears item and will tell this to anyone and everyone I hear of buying appliances or anything else from Sears. Not the same Sears. I used to work for them for years as well, never would the old Sears have done some crap like this.

Once upon a time, Sears was a great company that had great products and service. While I cannot speak directly about how Sears' product stack up against others, I can speak to the absolutely atrocious level of service they provided to us. I have grown up in the product and service industry and appreciate the fact that machines will break. I cannot recall an example of such poor service and attitude by a company that I recently experience.

I bought a refrigerator from Sears. Upon delivery the refrigerator did not fit, so we never took possession of the refrigerator. That was on AUGUST 15, 2015. Sears is a total rip off. As now Aug 31 2015 I HAVE NOT RECEIVED MY REFUND!! I have been on the phone with Sears customer services, Sears Baltimore Pike PA STATE distribution center etc. No one can tell me what’s going on. So take my advice do not I mean do not purchase anything from Sears. After talking with numerous people, Danya ** at 856-467-3434 was able to tell me that no one put the cancellation in (Now whose fault is it? Not mines but I'm paying the prices). I'm really upset it's $3807.00. I'm talking about so you can understand. I'm pissed. I WILL BE WRITING REVIEW EVERYDAY AND I'M GOING TO GET A LAWYER TO GET MY MONEY. So I stress do not, I mean do not buy from Sears.

I called Sears for an oven repair on 8/18/15. At that time, I was sold a Sears Home Warranty, which cost 480.00 for one year of coverage for kitchen appliances only. I gave my credit card number and was told I could get my money back within 30 days if I changed my mind. Told an 8-5 window for the repair, to which I told the rep that I only had until 3pm. She told me to just tell technician to schedule when he called if it was after that time. He called after 3pm and I asked him to reschedule. He told me he would return 8/20 (again 8am-5pm). The next day 8/19, he called and said he was on his way. We had no appt. scheduled. I told him that and he said I had popped up on his list that day and he thought I had rescheduled. He told me he would return on 8/20, as scheduled by HIM previously.

I have been waiting for Sears to show up to fix my stove. During my four hour waiting period they cancelled the appointment. I asked them to send someone else. This should be their problem not make it mine. Very poor service and attitude when I requested they send someone else. The original tech called off work. Again not my problem. Back in the day Sears would never have handled a customer this way. Extremely poor customer service. They have lost my business and anyone else that I would have recommended. Sears needs a crash course in customer service. The days of treating customers fairly seems to not be important. I took the entire day to take care of this. Being told at 1:10 pm in the afternoon that they had nobody to cover my service call is not ok. I am already home waiting working my four-hour wait. Very poor job Sears.

My ice maker started making a strange noise so I called Sears for repair. The tech came to my house and after going outside to make a call (twice) he came back in and said I needed a new water pump to the tune of over $500.00. I had him order it and a different tech came and installed it. It ran for about three hours and started making the same noise. I called service again and they sent yet a third tech, he told me he is the person who trained the first two and said the pump wasn't the problem it was a valve. He ordered it and over $300.00 they returned to install it. Two days later the machine quit working altogether.

I purchased a freezer for in store pickup. When I put in my zip code the website neither said it available or unavailable for immediate pickup, it just accepted my payment. I went ahead and ordered it thinking everything was OK. After receiving an email stating that the order was being processed and that they would send another when my order was ready for pickup I was thinking it would take a couple of hours and done. After 4 hours I decided to get a hold of someone. I did an online chat with Mark ** and was told that the my order was being held for financial verification and that I need to call a number that he gave me.

This was the worst experience ever. I tried to order a refrigerator and they cancelled the order 3 times. Every time I tried to reorder or get someone to help, I was transferred to an overseas call center. They are the worst. They can't help. They can't tell me why the order was cancelled. They can only offer me what's on their screen. The decision to have a call center that can't provide solutions is bad business. Why can't I talk to someone in the U.S. and why don't they control where their calls are routed? 3 days of calling, 2 charges on my credit cards, numerous excuses, no refrigerator. Ridiculous!!!

I had a repairman out yesterday to fix my leaking refrigerator. He worked on it about an hour and explained he had fixed a clog and it should work fine now. 20 minutes after he left we turned the water back on (he did not). It is leaking just like it was before. He would have known this if he had turned it back on. I called the repair service and was told they had sent him a message that he needed to call me and return. I waited about 2 hours, he did not call. I called the service back again. Same answer, I should be patient, he will call. Oh, I should mention that the rep scheduled me for a repair app for Sept 3, a week out. She did not tell me this.

Day 1, Called to schedule service to have my refrigerator repaired and was told that there would be a Technician out next day between the hours of 3pm - 6pm. Day 2, at 5:11pm I called to check the status of my service and they said that the Technician was still working on previous appointment and will be running late. I called again at 6:20pm to get a status and they said technician was on his way. We waited and by 9pm, three hours later, I called again and told them that the technician never arrived nor did he call to tell me he was or wasn't on his way, as they stated he would.

I ordered some windows with Sears and everything went well until the salesman try to sell me more windows than the amount that I really needed. At the time he wanted to sell me 10. I only needed 4. I was going to do the entire home but not at that moment. The contractor came and started the job beating my old windows and I ended with broken glass all over my property and in the inside of my house. He didn't finish the job complete because at the end I had three windows looking one way and another incomplete. They left the debris in my trash can and they are supposed to take it with them. I called. They came and saw make the guy come two more times and every time he was in such a rush that it was like he was doing it for free.

Kenmore Elite french doors with bottom freezer. I've had this fridge for less than 6 months and the top stopped cooling which ruined all the food. This was Sears' best refrigerator, retailed $4299. Called Sears service to get fixed and they said it would be 6 days before they could come out to look at it. That is unacceptable, looks like Sears products are junk just like their customer service. Tried to see if other repair shop could fix and they said, "No." Asked if they would come get this junk and give money back and could not understand the broken English, so don't know. I have had it with Sears. Never buy anything from Sears again.

Recently had 9000 worth of windows put in and the only thing good about the whole experience was the sales pitch. Two foreign individuals showed up to put in Windows. They only worked a couple hours that day. Said they needed to go find a Supplies needed. They didn't come back that day. They ended up spending the night near my home, got drunk and got thrown out of the local bar then came 5 hours late to finish the windows. I took pictures of all the Window that didn't fit right, bad caulking, messed up siding, holes etc...

I purchased a Sears warranty plan on the recommendation of a Sears technician who repaired a closing latch on my Kenmore bottom freezer refrigerator. The issue I had a year earlier with the right door, he stated, will no doubt occur with the left door and with a service contract the $400+ charge would be covered. I purchased the contract and now when the left door latch is broken, the warranty department says because the latch is integrated with the door gasket it is a gasket issue and the gasket is not covered.

Don't buy their insurance plan (costs around $230). They told me that if I buy the insurance it will cover costs and labor for repairs anytime my washer will need a repair for 1 year. I had a problem and they said they fixed it. A couple of weeks later it has the same problem. Then they tell me that "that is not covered in your insurance plan" and that it's under a different category And it was the same problem. I called them for the 1st time - I was having problem with lint and soap stains in my clothes (I mean major). Now I'm still having the same problem and they say they can't send out a technician because it's not covered under the plan.

I went to Sears in Chicago Ridge, IL. today to have my tires checked and it took them 2 hours and 45 minutes. The service was very crappy. After the one young man Tyler saw how displeased I was he began trying to help me. In the almost 3 hours time the service person told me my tire had a nail in it and could not be repaired. Sears told me they would have to order a new tire but it took almost 3 hours to find this out. There is a sign on the wall there stating tire rotation takes an hour. I then called the Elmwood, IL store and they told me they could not make me an appointment for tire change after 3. What kind of crap is that when a store closes at 6 and you don't take your last appointment after 3. Again someone tell me what is Sears doing and what kind of customer service is this???

I signed up for a service contract for service for all my appliances and A/C and heating. It will take effect in 30 days. My central a/c isn't working. I called for repair; knowing full well this will not be covered under warranty (too early). Serviceman came promptly at a scheduled time and DID inspect entire system. Frozen; so he couldn't work on it that day. Another serviceman came as scheduled. Looked at my outside unit; stated "pressure is low, you probably have a leak. I'll put dye through system and come back another day to check. But, just so you know this will probably cost between $4-6,000" - yes, thousands. He told me he "doesn't do ladders". So my attic unit was never checked. I told him I couldn't afford this. So, here I sit, after a day at work, in an 86 degree home. Thanks Sears, will be CANCELLING service contract.

I went into SEARS (10300 Little Patuxent, Columbia, MD 21044) today at around 4 pm and had a very negative experience. I was with someone who is 17 and they wanted to buy some clothes and the lady at the register said they WILL save $15 if they just surrender their ID. I'm over 18 so the lady said, "OK, just have him surrender his ID." So I did (the lady did NOT tell me she was running a credit check in any way shape or form). Then she said sign and then she wanted my social security number and I said why. She just said, "oh it's ok. Just do. It's ok, it's ok." So I very regrettably went along with it as people behind me in line were staring.

I was having trouble with my dishwasher so I called the Sears Repair number thinking that they would deliver great service. They scheduled me and called 2x to confirm the appointment. Just to be sure, I called to confirm again as it got closer to the end of their time window. Once on the phone, they told me that they were sorry but no technicians were available and that they had to reschedule. After taking off from work to be home, I was not happy at all. This is an unacceptable way to do business in my opinion.

I called Sears Home Warranty to set up an appointment to service my Samsung Refrigerator on April 7th, 2015. It has now been 4 1/2 months, 11 service appointments not including 1 missed appointment by them, and 6 replacement parts and my refrigerator is still cooling to 78 degrees. All but 2 times have they had to set up a follow-up appointment over 2-3 weeks later, (even after the appointment they missed)... and I live in the Kansas City metro area so it's not out in a rural area as they once stated. I have called the Customer Service Dept, Warranty Service Dept and Customer Benefits Dept many times, only to given an empathetic response and promise to get it right this time, only to be let down every single time. The people who answer their phones are usually nice, professional and seem to care.

We ordered replacement water filters for our Kenmore refrigerator from Sears online. After nearly 18 days, a package arrived that contained Dremel cutting bits. We called customer service and were told by "Mary" (an American, but whose diction was appalling) that indeed, the Dremel Bits and filters shared the same sku but different divisions. The "thing" went on to ask if I wanted to pay Sears $7 or $9 for the return label. When I asked for "its" supervisor, she kept blabbering. After I insisted, she said her supervisor was busy and would have to call me back.

Our dryer, purchased in 1999, has been broken since June 26. 5 weeks of that time they were looking for a part. The part came and didn't fix the problem. Now we are waiting for another part. Sears will replace your product after 4 case numbers have not been solved. Today I find out we only have 2 even though the service repairman has been here at least 6 times. We have had the agreement for almost 16 years, paying in with very little paid out by Sears. Hold times today: 36 minutes, answered and cut-off. 28 minutes, answered and told to wait for the part.

Too long to schedule an appointment from the time you report a problem. When you schedule an appointment, they give you a 4-hour window and always show up in the last half hour. You can request them to show up earlier in the window and they don't care. I've been washing dishes by hand for two weeks. Also on another appointment, the repairman didn't fix my refrigerator. It drips where the water dispenser is and he told me, "it's not dripping that much." It drips enough that I have to keep a cloth there to absorb it so it won't run on to the floor. I was not impressed with their service at all. I will NEVER use Sears again after my contract expires in December.

I purchased a Laundry center (?) Model # 71722 at the Sears Outlet store in Shrewsbury MA on Sunday 8/9 from one of the regional managers named Neil. He took my SS# and the info. on my license (as I did not have my Sears credit card with me) and had me sign a paper so he could process the pre-sale purchase for tax free weekend and I have been waiting to confirm my delivery date. He advised he would get back to me on Saturday 8/15/15 once the sale was processed and then would be able to tell me when it would be delivered. I went back to the store on Sunday 8/16 to pick up an additional item I purchased.

We bought a Jenn-Air flat top stove from Sears over a year ago. I recently lost my grip on a very heavy bowl which hit the flat top and broke it. I called to see if it was covered by our extended warranty and it wasn't, so they put me through to parts where I told them the problem and ordered a new one. It didn't occur to me at the time, but I asked for a white instead of black stove top because I disliked the shiny surface on the black which showed every fingerprint and piece of fluff. In short it was a difficult thing to keep looking nice.

They gave us first a ridiculously time frame of 8-5 for an appointment to service our washer and dryer. They did not show until after 5pm in which we had already taken off work to be there from 8am until 5pm then could not stay for the appointment. We rescheduled for another time and another day off. First they said they send an email to track your appointment after the appointment. When I didn't get an email for the second appointment they tell me they don't send them and gave me a time of 2:30 arrival - still no show after multiple call, speaking to supervisors and telling me they would call back and then don't. Don't waste your TIME or MONEY on their warranty. WARNING! WARNING!

After technician left house, called warranty company since they never called me. Was told that my warranty was expired first but only 2 mos old, then was told I abused dishwasher that was 22 yrs old, then was told it was dry rotted and not covered.

First we bought a fridge through a local Sears store with a very expensive warranty. A week after we had it installed noticed the doors were not even on the side by side. Called Sears, they sent a tech told us they had to order a part. They called a day later saying that the part was discontinued and we would need to order a new fridge. We did which we had to pay an additional 125.00. Now when we try and get them to come out and replace the water filter because that was part of the warranty we cannot get a phone number that will connect us to any human being. The number is for answering questions and for a chance to win a trip. I will never order from them again.

I have absolute HORROR stories about Sears. This time... We purchased a new mattress and I was contacted 5 times being told it would be delivered between 4 and 6 PM on Friday. This INCLUDED FRIDAY MORNING when I got called by the driver at 745 AM and he told me in completely non understandable English he was going to be at my house in 10 minutes. I explained we were not prepared for the delivery as he was not supposed to be at the house for 10 hours and we had just gotten up. He became irate and stated he was coming now! I refused and told him he would have to give me at least 20 minutes. He told me just one word... "LATER" and hung up.

Tech came out and diagnosed problem. Told me that part wasn't available. Told it was "most expensive part outside of condenser". Soonest that I could get even with expedite was 10 days out and that repair would take "at least two hours". Went ahead and ordered and scheduled repair. Decided to just check myself on internet. Found part for 200.00 cheaper! Ordered and called and cancelled part order and repair. Explained why. Asked to pay for diagnostic of 95.00 and refunded rest. Assured that would happen. Part arrived two days later. Called. Told I'd get a call back to schedule part pick up. No one called. Called next day and next and next and next.

Our freezer was not working. On May they came to fix it, they put broken part. After they left we called them and told them it is still not working. They gave us appointment for a month after. Second time they came they couldn't fix it. A month after they came, they broke the fridge too. Now we have no fridge, no freezer with 3 kids in the house. It is almost Sept. and they are not willing to give us new fridge and they gave us appointment for end of Sept.

We ordered a new Samsung dryer online from Sears. The dryer was delivered promptly and installed within minutes. Additional parts such as the pipe, the vent, and the elbow were apparently not needed and I was told that I could return these items. We noticed a gas smell in the laundry room a couple of days after the dryer had been installed and called Pudget Sound Energy's emergency response line. An emergency crew came out immediately and confirmed that the dryer was not installed correctly. There were several gas leaks due to the incorrect installation, re-using old parts to save time, not sealing the adapters, etc. The emergency crew disconnected everything, emphasizing that we were lucky that nothing had happened! We called Sears the next day to request they fix the installation, but alas, nobody felt responsible! After over an hour on the phone, explaining the situation to 8 different people, there is still no resolution...

Made an appt. three weeks out for Friday 10-12. Thurs got a con. call... Said they would be here 8-10. No show. I called six times. Was on hold for over 1 1/2 hours.They gave me the runaround and at 8pm. They said to reschedule! Really!! BS.

I ordered a fridge from Sears. It was suppose to come on 8/19/2005 between 2:55 and 4:45. It never got here till after 6 pm and I never got a call before they came. They looked like thugs. Didn't know how to disconnect the old fridge. And left with the new fridge saying to reschedule. I call to have it delivered again and they tell me my fridge got damaged and will have to order a new one. They then give me a delivery date 10 days away. "That is unacceptable" I said. They say "we have other customers orders on the earlier trucks." "Well what about me? I was before them." I was pissed and cancelled the order and I better get my money back or else. I ordered from Best Buy and I know that will go better. They even disconnect the old fridge.

My son and I purchased a side by side fridge from Sears on June 6th 2015. 5 days later it started beeping. Looked inside at controls and it was showing H on both controls. Felt the frozen stuff and it had already started to thaw. So garbage it goes. Pulled in a cooler. Bought ice to keep milk cold. Called Sears. It took 2 weeks to get a appointment for a repair. Repairman said parts needed to be ordered. Next available appointment 2 weeks later. Parts come in, repairman comes, fridge works about 3 days, more frozen food in the garbage. Call Sears again. "We will order these parts cause that's what it sound like."

I scheduled a repair and was given a window of from 8 - 5. After waiting all day the service person finally arrived at 4:30. He tried but did not fix the problem. At 6:30 he said he had over an hour drive to get home and I could understand this and don't blame him. Today I called asking for service and asking for the same service person since he knows the problem. They told me they couldn't do that. They again gave me a window of 8 - 5 for the repairman to arrive. I asked if I could have an early appt since the last time the service person stayed late and did not fix the problem. They said they could not do that. So now I am faced with having to wait around my house all day potentially again and maybe getting the same guy or maybe not and having to start all over and no guarantee of anything. This is just poor service. I will NEVER buy a Sears product again and I plan to tell EVERYONE I can about this bad experience.

I scheduled an appointment and was told the first available appointment was in 3 days. I accepted the appointment and was given a window of 3-6 pm. My repairman called me at 6 pm on the day of the appointment and said his truck had broken down earlier that day, and I should call dispatch and tell them I need to reschedule my appointment. I asked him why he hadn't called earlier and he said, "My truck broke down, what do you expect me to do about it?" What do I expect? I expect basic customer service. I would expect notification as soon as possible when he knew that he couldn't make it and I would expect that dispatch would call me with option to reschedule. Sears has lost my business.

Appointment was made and stated I need to be present between 8am and 5pm on the scheduled day. I stated that I work until 8 am and will not be home until 8:10. They stated, "Not a problem. We won't make it the first stop on the day." I arrive home at 8:10 and sure enough there is "Sorry we missed you at 8:02 am" on my door. I called the number provided and they stated that since I failed to be present during the stated time, I forfeit my appointment for that day. They refused to contact the technician to see if I could be re-worked into today's schedule, stating it is their policy to reschedule for a different date.. which was 3 weeks from today. So it will now be 5 weeks of waiting for warranty repairs on a broke fridge that was just purchased. Customer service was terrible as they refused to accommodate my needs of just a ten minute window and making a reschedule a priority.

Called the store in Aurora, Colorado and spoke with someone named Leslie. She had no knowledge about the product I needed and questions about so, when I asked her if she could put me with someone that could help me she transferred me and of course hung up. She will of course blame this incident on the way she transferred the call but I know it was deliberate. This is why I no longer shop at Sears. Am too old and too wealthy to deal with this company's poor customer service. There are too many other choices where to shop where the consumer matters.

We had an appointment scheduled with the Sears appliance repair person which took two weeks to get. We have a Sears washing machine with the extended warranty. On the day of the repair we were scheduled between the hours of 3:00 pm and 6:00 pm. At 5:00 pm the tech called to say he was going home for the day and we would have to reschedule and his next available day was two weeks away. No wonder Sears is going out of business. I will never purchase another product from this retailer as they do not stand behind their products. Their customer service manager could not wait to get me off of the phone and kept saying "I have to say goodbye now." Horrible service!! Bring this back to the USA.

Call Sears to repair my Kenmore stove. First repairman that showed up was courteous. Explained I needed to order the part for my stove and he would come back next week to fix it. Had to pay $220 upfront to fix. Day of appointment came, my 1:00-5:00 p.m. window. When 4:50 rolled around, I called to check, "he'll be there by 5:20" I was told. When 6:00 came, checked the online status, 5:40-7:30 it said. 6:30 checked again, "Sorry we missed you" was my message. He didn't miss me, he didn't show up! Now I have a part and no way of repairing my stove. "Would you like to schedule an appointment between 1:00-5:00 p.m. next week?" That was the assistance I received. Sears repair? No thanks!

It's a shame that 1 star is the least rating I can give. In my 37 years, I have never experienced such poor customer service as I have with Sears regarding a recent purchase. If you don't value your $$$ and love throwing it away, then, please, by all means go right ahead and shop there. I purchased a kayak from Sears online last month for pick up at the Sears Hometown Daphne, AL location. After completing the order, I received 2 separate order totals, one for $166 and change, the other for $191 and change. It was my understanding that the total would be $166, however, I was charged $191+, despite having an order total of $166 on my account on Sears website.

We bought a complete kitchen last September and 2 months ago our icemaker stopped working. Called service and he said change the filter, so we spent 50 on that. Then 2 weeks later it quit again and we called and he said it was our water lines. Asked him why our 70s refrigerator worked fine and this one constantly stops and were told it's not his fault technology is faster than we are. He talked endlessly for 30 minutes. He said our water is hard and we need a softener or replumb the kitchen. I told him our water is tested weekly due to having a pool and it is not hard and there is not too much calcium. He said we could get a service call but it would cost 150.00 - a service call under a warranty. We have tried corporate daily and every single time we get cut off. Going to have to go to the state.

I am so angry at Sears and how they have let their customers down. I was a loyal customer for a long time but I will no longer set foot in a Sears. I purchased my washer and dryer 3 years ago along with a service contract. I have a beauty shop in my home so I always buy a nice heavy duty set since I do a lot of towels. The machine went up while was out of town and my husband called our service guy who told him what was wrong with it and that he could fix it but it would be cheaper to buy a new machine. So hubby called me and I informed him we have a policy so he called Sears and set up an appointment for service in a week. Well the day before they called to inform us no one would be in our area so we needed to reschedule. Okay I was pretty upset but hey it was only another week right? Again the day before they call to reschedule for the same reason. I said "oh no You did this last week. I need my washer I have a business."

I wrote a check for home appliance repair service. The check was declined by Telecheck, on behalf of Sears, solely on the basis that they did not have check records. Telecheck made no other effort to verify financial validity. I found this personally insulting and treat it as defamation. I have lodged complaints on this business practice to BBB Houston and TX Attorney General - Consumer Protection. I will not use Sears in the future for home appliance repair issues.

I purchased a dishwasher online and paid for installation. I was told the dishwasher would be delivered on August 17th with a two hour window for delivery. I waited home all day (taking a day off) and no one showed. I phoned customer service, was directed to the installation department where I was provided with the installer's name and contact. He never returned my call.

Washer has been out since June 12 with the exceptions of 7 days it was working. They will not replace with new washer. We have only gotten $150 for laundry reimbursement. We are a family of 5 with 3 daughters. Going to laundromat costs at least $60 a week and that's without drying them. Techs have been out 7 times put in new parts 3 times. The parts never get here in time for appointments.

I tried to call Sears customer service in America and was transfer 15 time to an outsourced call center in India or similar place. I respectively ask without any harsh or rude word to transfer every time until I gave up. The answers I received were, "I can't - they won't allow me", "I can't - I do not have the number", "I can't - please hold, please hold, and please hold." Ask "Where is your location," was told "I can't answer that." Many odd answers, and even trick by them saying they are from Illinois, which asking the capital and no answer. I wish the lies could stop! All I wanted is to change the delivery date. Now they do not cancel online orders.

I purchased a new Kenmore microwave hood combination ~24 months ago to put in my kitchen above my stove. I planned to spend a little more to ensure that I would get a product that would last. The unit I bought cost ~$400 and was assured that it was of high quality and would outlast other inferior products. However, after 2 short years the unit started powering down for no reason and would take 15-20 minutes to come back online. Knowing that this is not good I called Kenmore/Sears customer service to see what could be done to get the unit back to normal operation. I was informed that my only options were to pay $250 for a service call plus parts or buy a whole home protection plan for my appliances at $60/month plus $60 for any service call. So I either pay $720/year plus service fees or 63% of the unit's original worth plus parts to fix what should not even be close to the end of its life at this point.

Aug 12, 2015 we purchased four (4) Michelin tires. Since only two (2) tires is available, they need to order the other two (2) tires on that day. I pay the 4 tires through Sears credit card and set an appointment to Aug. 18, 2015 2pm to put-up the new tires. Unfortunately the day before, the guy named Tex sold the two (2) tires to other customer claiming that they have an emergency without calling us when we already paid. Is that right? I am not heartless not to consider the consequences but not informing us is not acceptable driving back and forth from home to the shop. Both manager and & unit manager has no business ethics at all. They have that job position, they should know what to do. They refund back the whole amount to the credit card but justice should be served.

I purchased a 2100 dollar refrigerator and was scheduled to have a refrigerator delivered on 8/10 between 11:45 and 1:45. I took off a day from work, which was out of town, drove two hours home, waited all day. No one showed up so at 2 pm I called the Advantis-Sears phone number and was told the item would not be delivered, it was damaged, and when I asked why no one called me I was told sorry by a person who barely speaks English. I finally spoke with a supervisor (who can barely speak English) who said he would give me 180 dollars for my trouble, which I still have not received.

I've been waiting for Model # 28421E to be available since April 2015, it never has been. However, the EXACT SAME MODEL Model # 28421E3x29001E58284 is available but the cost is significantly more. In speaking with customer service they advised that both models are the same but the lower priced Model # 28421E is sold by Sears and the higher priced Model # 28421E3x29001E58284 is sold by a "marketplace" seller. Sears refuses to match the price on the available item. Sears customer service advised they cannot price match on marketplace items as it is the marketplace seller who sets the price. I contacted the marketplace seller and was told they have nothing to do with the price Sears.com charges for their products. THIS IS PURE BAIT AND SWITCH.

Ordered a washer at the end of July. It was delivered. Delivery men were very nice and professional. They leave, I throw in a load of laundry. SHOCKERRR, it doesn't work! I called the next day (a Saturday, 8/1). They tell me they will refund me 100% of the money and I will get it within 5-7 business days. The following week I call on Wednesday 8/5 to check on the refund. They tell me they have no request for refund, only for a serviceman to come out that evening!! Surprise to me. He never comes - they scheduled him past his shift time (makes sense?!?!). I call the next day and again and apologized to by some non-American person telling me that the refund is not put in for processing and I can expect to receive in 5 business days.

I purchased a refrigerator in AZ and it died less than two years later in my new home in Tennessee. I was horrified when I was told that the next appointment in my area was more than 30 days away. Losing hundreds of dollars in food is of no concern to them and they have no emergency back up plans for customers like me, even if you have a warranty. That warranty was of zero value to me and I ultimately had to call a local appliance repair shop and paid $300 for repairs. I have purchased Kenmore products for 40 years but never again! I will never step foot in another Sears or Kmart.

Called Sears on August 10 because my washer was not working and had E6 on the panel. Scheduled someone to come on August 13th. I hired someone to be at the house from 8-5. Got a call around noon saying our repairman had gone home sick. And the next available appointment was Sept 3??? Seriously, what kind of service is this? I have a Sears warranty on all the appliances in the house, but having to wait so long for a repairman certainly diminishes the value. We have had Kenmore appliances for decades and we will never purchase another - It is not acceptable to make your customer wait this long!

Ordered a range for my son at Sears.com on 7/27/2015. Paid for it. Suppose to email within 3 days of scheduled delivery. No email. Called Sears rep. (?) on scheduled delivery date and rep. says that range is now unavailable. Cancelled order on 8/4/2015. Said it would take 7-10 days to see refund of 489.00 to my account. Placed a new order on 8/4/2015 for a different range. New order was fulfilled. Now 15 days later still no refund to account. Called Sears.com support rep. (Don't think this rep was In the U.S.) Said he would turn this order over to be investigated???? He promised they would call back within 4 hours. It has now been 8 hours and SURPRISE no return phone call. Will now have payment reversed through our bank but Sears come on! What terrible terrible customer service. So now after 30 years of ordering from Sears we are done no more. What a terrible way to destroy a company.

I had my Samsung Dishwasher repaired in May. The repair technicians were great and had the part they needed. Unfortunately 101 days after the repair, I'm getting the same error message so the part will need to be replaced again. Sears warranty on their repairs is 90 days. I spoke with a supervisor who offered me a 20% discount on my repair. I asked to split the repair 50/50 since it was only 11 days out. No deal - they would not budge. The dishwasher is 4 years old so when it fails I will shop local and hopefully get more customer oriented service.

This "saga" started on July 23rd and is ongoing as we speak. The compressor went bad and of course they can't take your word or that of any other AC professional because, as I was told by Jose', you have to be certified by Sears. We could not get an appt. till 8/3 where the tech confirmed the compressor was shot. Duh!! Now we wait for the parts to arrive and are rescheduled for 8/17. Only one arrived in what I thought was reasonable time so I spent most of a day trying to get someone to troubleshoot the issue. At first I was told the compressor had arrived with the capacitor which of course was BS. Turns out they are supposedly on back order from the factory, except I found one locally. During this process I was disconnected 3 times. Once by an extremely rude woman who said her name was Jessiea, another by Frank. All the parts finally arrive except the compressor but it is expected to be delivered on 8/17.

I had warranty on my dryer. A repair order was created when I needed repair of the dryer. The technician came later than scheduled! When he came he gave me 2 estimates for repair. When I told him I had warranty he said he does not show it in his system and he cannot wait for this to be cleared up because he has to take his lunch NOW. The customer service lady lied to me about speaking with her supervisor. Then she put me on hold for 15 minutes just to be transferred to someone else who was not a supervisor. When he transferred me to a supervisor the call dropped.

PLEASE do not purchase Sears home warranty!!! I did and I cannot tell you how dissatisfied and disappointed I am. When I called them to schedule a service appointment, not only was I placed on hold for a very long time, but they kept transferring me to different people without explaining to me the reason so I had to explain the reason for my call multiple times and every time I did, they kept transferring me to someone new! But the worst thing of calling is after being placed on hold for over an hour! And transferred multiple times, I get disconnected!!! So frustrating, no one knows what they're doing. They totally suck!

My microwave quit. Still have until April 2016 on my extended warranty. Called 1-800-Searsmyhome. Was scheduled for a service call 17 days out between 8 am and 5 pm. After thinking about the long wait period, I called back. Think I got India, couldn't understand a word the man said. Asked for supervisor. She also sounded the same. She kept telling me no techs in my area for 17 days. Didn't seem concerned. I said that surely that far out they could give me a better window than from 8-5 pm. She kept repeating "no techs in your area until then." I live about 20 miles northwest of Pittsburgh so that's not likely. Very dissatisfied. She said she would pass on to corporate. I asked if I should expect a call back, she said "no."

We purchased our kitchen appliances with Sears. We have a service agreement for the microwave. When my husband placed a service call he was first told there was no service agreement. We have the paperwork and payment information. He was placed on hold three times and disconnected. This occurred over a one hour period. He is presently on hold for the fourth time and the line is dead.

The waiting time to get a repair man to your property is just nonsense. I called the repair man that usually comes to my home and he would be here today to look at my conditioner. If I leave it up to Sears to contact him it will take over a week or more. 40 there today and no air on. Sears told me today it will take up to 3 days to have someone call me back to confirm a time and date. They would not take the service man's # or company name to call him and verify if it was him that would be repairing my air conditioner. Taking all my plans off and paying cash from now on. In the 7 yrs I have paid Sears repair I could have bought new appliances / furnace / air. Do not take this plan out. Just a money grab.

Did not Deliver all parts required for installation. Although I was in need of them right away, the earliest delivery available was 7 week after purchase. I arranged to be home and arranged for installation. Washer and Dryer were delivered however not the stacking kit which I required to install my washer dryer. Ironically, I had called them a few days prior to the delivery to double check I was receiving the correct items because the invoice was a little unclear. They assured me all was a go. The delivery men told me I needed to contact customer service for a resolution. Customer service first denied my purchase of the stacking kit, but after checking my Visa invoice, they confirmed my payment. However, they still could not confirm why it was not delivered.

Just bought an expensive fridge in Nov./Dec. 2014. July 2015 - fridge's motherboard and evaporation fan fails and shuts the fridge off. Can reboot by hitting the breaker, but continues to shut off pretty much hourly. Called Repair Services, said it is only covered by the Manufacturer's Warranty (1 year - isn't Sears the manufacturer for Kenmore Elite?) and implied that if I had Extended Warranty (worth HUNDREDS MORE upon purchase, mind you) then they would be able to give me other services. I explained that the sales rep said we could add on the warranty at the end of the first year, since the first year the fridge is warranted. I asked, 'what other services would I be entitled to for a fridge that is only 6-7 months old?' They had no answer. Sounds a little unfair to expect people to pay hundreds more for a warranty of a brand new product.

Had an appointment over a week and they said that they tried to reach us to see if we got parts so dryer could be fixed. Never called and said would refund $25 for having to go to laundromat. Haven't gotten anything.

Purchased a Kenmore water softener direct from Sears less than three years ago. The owner's manual from Sears offers a 10 years warranty against leaks. Sears repair tells me they only send repair service for Extended Warranty customers, that I have to find and pay for my own repairman and repairs. Only afterwards, would Sears consider talking with me. The warranty clearly says they will replace leaking tanks for ten years. It does not say that they will not actually do so.

I called Sears to order a part for my washing machine on 8/9. At first they told me the part was going to be 59.99. I should have just hung up the phone right then because everywhere else listed it online for between 28 to 30 dollars. I told him this, and he dropped the price down to 32 and change plus shipping. It took 5 business days to get the part in. I was told that it would be delivered by UPS. I received an email from UPS stating that it had been delivered. After 20 minutes of asking the neighbors if they signed for it, calling the apt office, and calling my wife I still couldn't find the package.

I extended the warranty service on my GE Dryer in May 2015 and the GE Washer in June 2015. When I called in July 2015 to request repair service, I had to wait until 7/2015 for an appointment. When the repairmen arrived, he was in and out within 15 minutes. He said he had to order parts for the washer and dryer and he would be back in one week. On the day of the scheduled appointment, 8/7/2015, the repairman did not show up.

Purchased Washer 2013 with 5 year In-home Master Pro Warranty. Draining problem Tues 8/11/2015. Called that day and they couldn't locate my warranty information. After multiple transfers was able to verify my 5 year (not 3 year) warranty. Transferred again to make appointment for service. Appointment Thur 10-2pm. No one showed up. Called Sears at 2pm and they assured me someone was coming/and they would call with updated time.

This month I purchased 2 items online. Sears sent the items in 2 separate packages. Unfortunately they used the same UPS tracking number for each package. This is against UPS policy as they require separate tracking numbers for each separate package (although I don't know how UPS allowed these packages to be entered into their system in the first place). The UPS delivery man came to our home while we were away at work, noticed the 2 packages had the same tracking number, and only delivered one package. The second was returned to Sears as UPS thought it was a duplicate delivery. We spent over an hour and a half total on the phone with Sears customer support and UPS with no resolution other than Sears would reship the second package when they received it as a return.

We purchased a new refrigerator, range, and microwave.... and five yr extended warranties from Sears. They were delivered yesterday and the installers neglected to install the anti-tip bracket on the range. It was left in the oven. The range has a warning label attached saying "DO NOT OPERATE UNLESS THE ANTI-TIP BRACKET is installed and engaged." When I called requesting immediate help, I was told I needed to wait 6 days without using my new range. After I protested, I was promised help on Sunday... Really? 3 days without my new and expensive range? Terrible customer service. I can understand the installers forgetting something, but I cannot understand Sears' unwillingness to correct their error... and a possible lawsuit. What if my range tips over before they get around to fixing it?

Sears has started yesterday roof work and today they didn't come. With repeated calls to project manager, Dist Sales Manager, from morning 8:30 AM finally in evening 4 PM responded with rude way saying we can walkout of this project as they have ripped off my roof. All I did ask subcontractor to replace a piece of plywood (out of shape one) as per my contract. They have left my property uncleaned and nails in my lawn and drive way, I do have two little ones. Also OSHO visited to site and given warning to site workers for not having ample safety majors. I am nervous and shocked with the behavior and response from Sears, not sure how they will finish my job and what will happen.

My first call to Sears for repair was June 4th 2015. I was given the option to purchase a Sears Home Warranty Plan, which I did. My complaint was that my freezer did not keep ice cream frozen firm. My first repair was scheduled for July 1st 2015. At that time I was told the problem had been corrected and that my unit was already getting colder. The next morning when I opened the freezer not only was all the contents thawed and ruined in my freezer but my refrigerator itself was no longer working.

We bought a dishwasher and the dishwasher has a problem - leaking water. They sent repair guys three times. None of the repair guys were able to fix it. According to the protection plan we have, after three times we are free either to return or even exchange it. I have faced with the most unprofessional customer service people who will put you on hold for 1 or two hrs. I put my phone on the speaker and continue working in my office. You get a message that says .."the representative will be with you as quickly as possible". This will go on for hrs.

I have been waiting WEEKS for a repair person to finally fix my air conditioner. I pay good money for a warranty. I was having someone come out today, 8/13/15, for a third visit (the first 2 times, the air conditioner wasn't acting up by the time the repair person got here - so I was told to call back when it happened again) between 1 pm and 5 pm. At 9:45 am today I got a call that I must re-schedule as the repair person called in sick. Really? One repair person? My air conditioner has been out, it's 88 degrees and I would like someone out now! So now I must wait until Saturday, 8/15/15 between 10 am and 2 pm for someone to come out (was lucky to get to be seen that soon!) I understand the repair people are very busy, but when you have an appliance problem, you don't want to wait 3 weeks for someone to repair it! If it can' t be fixed, then replace it!

I'll start by saying that I have cancer and Sears was informed of this since August 4th, when my 2-year old Kenmore Elite Refrigerator stopped working altogether. I lost everything!!! I paid a lot of money not only for the refrigerator and all of my other appliances but also for the Master Protection service for all of my new appliances. I have spoken to at least 25+ people between customer care, technicians, customer service and managers and NO one seems to care, although they say they do. I have medication that has to be refrigerated and my food has to be fresh as I could develop a deadly bacterial infection from slightly contaminated food. I was lied to so many times, I have lost count. Several managers have promised me that they would get back to me and it's now August 13th, and I still have no refrigerator, no callback and no resolution.

My Grandmother's refrigerator stopped working (8/2/2015) in the middle of the night. Needless to say the next morning we contacted Sears for repair since the fridge is under warranty. We called at 7am and were informed that no one could be sent out until 8/18/2015. We informed them that the fridge was not cooling whatsoever and they still claimed that they couldn't send anyone any sooner than that. We told them that this was unacceptable because we have a young child in the house (5 years old) and a Senior Citizen (71 years old). After being on the phone for quite a while they finally agreed to put us on a 24-48 hour emergency service call list for immediate service repair. We then called the number directly on the warranty to find out the limitations for the reimbursement clause. We spent 3 hours on hold and no one ever got to our call.

I bought a dryer 22 days ago. Paid for installation and delivery. I knew that we were moving so had the dryer delivered with the plan in place, that the other outlet store would handle installation at our new place. Should be "no problem" according to store 1. I find out after I moved that was all a untruth. Now it comes down to the fact that my appliances were registered a "local delivery" so the only store responsible for anything was the original store. Not only would store 2 not install the dryer, they have a policy that Sears won't install anything after it has been delivered even if you pay them a second time. They won't refund your money because they completed the delivery "and installation is free anyway." Funny thing is they don't tell you that until after the fact.

Sears sold me patio furniture infested with dust mites causing me to have an asthma attack. The store said they could not resolve the issue because there was no store manager. I called Sears customer service who told me it was a store matter and I had to resolve it with the store. They confirmed the store manager had quit. I asked to speak to a manager but they refused and would not provide an email address or any contact information to a higher up. Since it is illegal to sell furnishings with bug infestation and my health was affected, I was amazed they had no intention of trying to resolve my issue or to even make sure the store did not sell further infested items.

Order a product from Sears - still waiting for call and get transfer to one person to another. They had my last name spelled wrong, wrong city. Said they fixed it - did not. Right zip code so hope I get say they will call back - don't. Who knows what's going on?

I had a service contract with Sears to repair my refrigerator! It went out on June 8, 2015. The serviceman came on June 15th and couldn't repair it. He had to order parts. They came back on July 15th and couldn't repair it because it needed more parts! They ordered the parts and came back on July 23rd and couldn't repair it claiming it needed more parts! Set up appointment for August 28th then cancelled and said then September 15th!

Since Sears came and did a three hundred dollar air duct cleaning the men did not secure the vents which has caused our dryer vent to back up and not work. We had to call a reliable company to sort out this problem. No more Sears repair for us EVER.

DO NOT BUY ONLINE FROM SEARS. I've spent over 5 hours trying to reorder (as per Sears instructions) a simple cooktop. I've been charged twice - Sears can't undo the second charge (over $1,000) for 7-10 days. So I've got two charges on my card. Spent at least 3 hours trying to resolve on the phone. Meanwhile, out of sheer frustration, was able to order the same items from Best Buy in about 15 minutes. Explained this to Sears - they just don't want the business I guess... still on hold... 2 hours and 15 minutes and counting...

15 months ago purchased all kitchen appliances on 18 month finance. Stove caught wall on fire first week. Sears replaced. One week ago Kenmore elite microwave quit heating. Called Sears. They said I am out of luck without a extended warranty. Yet, I'm still paying for it. Then said I had to do service call. Minimum charge for $340 microwave was $99 just to check out. I asked if I could purchase part but no help to advise what part. I went to local appliance part man. He said magnetron and it along with service would be almost as much as purchasing new.

Well let's start off by saying that Sears is awful. I paid 7 grand for a new air conditioning unit. They did a terrible job installing it and didn't even install a new drainage system. Wonderful. We have been rescheduled multiple times and the guy who finally came out didn't even know why he was sent to our house. Fantastic. So we had to reschedule and call and complain for a 9th time. Still to this day our drain system is not fixed. If anyone came and saw how badly and poor it was left you would never buy or deal with Sears again. Absolutely worst company I have ever dealt with hands down. I will never buy from Sears again. If you pay that much money for something it should be installed right the first time.

I was happy to receive a birthday gift card in the mail and placed an order on 8/8/15. I called the Sears number for my local store to ask about a specific coffee pot and make sure it was in stock. I ended up speaking with someone nationally and was told the local store was unable to answer the phone. I was told the coffee pot was in stock. I actually called before I ordered it to make sure of this! The salesperson assured me several times it was in stock so I ordered it. Time spent on phone: 10 minutes.

Last winter I bought an 9,000.00 Kate black adjustable bed. The reason I do not have it is there were 7 appointments made for the delivery that Sears NEVER delivered it. I wasted 7 days and they didn't show for any of the days. I finally cancelled the bed, got a refund and went to Ashley Furniture. I will NEVER purchase from Sears again. Sears definitely has very poor customer service and their delivery department is horrifying. 2 years before this I purchased a new stove. They delivered 3 damaged ones to my home. They had the unmitigated gall to offer me 50.00 to keep it. No way on a 2000.00 stove.

Took my microwave oven in for repair. During transport from the Sears store to the repair shop my microwave was damaged beyond repair. After I called Sears to find out about my repair they told me about the incident and subsequent credit allowance. Simple fact is I don't need the microwave so I have tried to find out if I can get any other product for the credit amount. I cannot get an answer to what seems to be an easy solution. They refuse to let me speak to the STORE manager and pass me around to associates that could care less about the question. Just very frustrating. This all occurred at the Torrance, CA Sears store. No Sears associate has even thought to say "We are sorry this happened". Come on Sears my wife and I have been using Sears since 1978.

I took my 15 year old lawn mower to Sears, 11255 New Hampshire Ave., Silver Spring, MD 20904 in March, 2015 to the Product Repair Services Dept for repair/servicing. I was asked to pay a deposit of $50.00. I was told that the cost would be $291.00 to repair and asked would I accept that estimate. I told them, "No" and asked for my deposit back since it was not repaired. I was told that I could not get my deposit back. I had to talk to several employees. Finally, an employee told me that I could purchased something in the store for $50.00. I left my lawn mower there at the store because I was told that the whole near the engine was dangerous when using. So I purchased a new lawn mower in the same store on April 3, 2015. I began using the new lawn mower the first week in May, 2015. The oil comes with the new lawn mower. I put the oil that came with the lawn mower in the lawn mower and purchased gasoline.

I have had occasion to have my dishwasher repaired four or five times because the top rack has dried food all over it. First it was a broken chopper - they replaced it. Then they said it needed a new control panel. The control panel was delivered to home address. The repairman came, and said, it's not the control panel. He proceeded to "unblock" the food trap and said that "you must rinse the dishes very thoroughly before putting them in," which is what I always do.

I am moving into a new house, no fridge is in there. I told them the exact date it has to be put in. Sears has their "We will call between 6-8 to confirm delivery time frame window". Sears needs to have a request option like furniture stores have "morning/afternoon/evening". I get the call '8 AM-10 AM' the date I needed. The new house did not pass 'occupancy certificate' that is needed to move into the house (they should later that day. The fridge is coming.)

Kenmore built-in microwave will not heat food.

I purchased a Maytag refrigerator and the warranty agreement. The ice maker door flaps has been the problem. Sometimes no ice or the flap stays open and water runs out on my floor - I keep a towel down all the time. I have a WOOD FLOOR WHEN IT IS DESTROYED. I WILL GET A LAWYER. I have had to have someone out 6-7 times taken off work. I am done. I have tried to call. They put you on hold or hang up. I am writing to the better business. I have tried to work with them but obvious they are programmed to be nice but not back up the merchandise.

I ordered a lime green kayak online, and it stated there were only a few left in stock. The boat arrived at the location as planned. As the warehouseman was carrying out my kayak I noticed it had a huge dent in the front and a deep scrape under the bottom. First, I plan to float in water as deep as a canyon, so I cannot risk a leaky boat. Second, in order to smash in the front of the thick plastic, it had to have been handled very poorly.

Two years after moving into our home, we had to replace the heating and cooling unit. We purchased Sears Kenmore unit. Have had to have repairs every year we have had it. Ten years to the date of purchase it went out completely. We called Sears and only got the run around. We had to buy a complete new unit. Will never buy anything from Sears gain.

I cannot trust this company again. My health won't allow. I purchased a range and refrigerator from Sears around the 1st of July, 2015. 1st and 2nd scheduled deliveries did not happen and I was not given a heads up. I was contacted and told to be at home during a four-hour window both times, and nothing came. After calling multiple people, and the delivery company telling me that they were unable to reach the driver who had the appliances on the truck, I finally got a call (unapologetic) that the item did not make it to the warehouse for delivery and I had to wait another week. I finally got the delivery on July 22, 2015. Unfortunately, only the refrigerator came and the driver had no information about the range. The delivery company took my old refrigerator, left the new one and then I had to follow up on the range. I was happy to get the refrigerator.

Years ago I went to Sears in an effort to find dress for my 5 year old daughter to wear to a friend's wedding. I found spaghetti strap, low cut, dresses that came with high heels. Completely inappropriate for a 5 year old. Customer service was atrocious! It took me 20 minutes to locate someone who would even talk to me and she was helpful in that she told me to shop elsewhere if I wanted a decent outfit for my 5 year old daughter. I had not been back in a Sears until yesterday, when I went in looking for a shower curtain. I walk with crutches and found the heavy door, not automatic, not accessible, very challenging to maneuver. it took me several minutes to locate any human. There were no customers. There was no staff. Just a big empty room filled with men's clothes. Finally located a staff person who informed me that shower curtains were on the other side of the store; a distance I could not walk.

Was charged sales tax for a transaction that took place online and outside of my state. The items were shipped from outside my state as well. Sears played dumb when I complained and refused to return the sales tax. Stay away from Sears online.

We bought a bicycle for my daughter's 12th birthday. She had her eye on this particular bike for a while. We went to the store to purchase the bike in hopes that we could take it home to her right away. But at the register, I noticed that the tires had very little air and the handlebars were very unstable. The sales associate tried to use the Allen wrench to tighten the bars but they just wouldn't get tight. So we opted to order another bike and have it assembled properly. We purchased the extended warranty and her new helmet at the same time. The prices are not the cheapest on the market but we wanted something that would be safe and last her a long time.

We scheduled a repair appointed for our washer. The original window for service was 1-5 pm. We received an online message that they would not be out until between 5-7. We waited ALL day and the technician never showed up!!! When I called to complain and reschedule I was told I had to wait 12 MORE DAYS to get another appointment. The manager I spoke to said, "yes, I agree this is unacceptable, but my hands are tied." We will call another service. I will NEVER, EVER use this incompetent, unprofessional company again!

Shopper Beware! My wife and I made a big mistake of going to Sears to buy a treadmill and a stationary bike. Delivery and installation was promised for 11 - 1 pm on Saturday, August 1, 2015. At about 2 pm on Saturday I called Sears about the delivery and was told that they could not deliver the merchandise until Tuesday, August 3, 2015 at the same time as previously promised. The merchandise was delivered alright on Tuesday but very late in the day...and the delivery men informed us that another crew from Sears would take care of the installation on Wednesday, August 4.

When I purchased my gas range from Sears, I also purchased a protection agreement. For the last two years my stove has been inexplicably turning off during baking. I have called Sears for repair at least eight times and the stove still is not fixed. I called customer service and waited on hold for one hour and twenty five minutes only to be disconnected. I called back and waited another 45 minutes only to be told that I needed to have "a part replaced four times within 12 months" before Sears would replace the stove.

On June 29th 2015 my husband went to Sears to buy a Norelco beard shaver for 255.79. They were out of stock and ordered it for him and said it would ship in 3-5 business days. Today is August 7th 2015 - they never shipped it and refuse to refund his money!!! (Because they ordered it from a third party.) Sears is not what it use to be.

Had agree to use Sears Home Improvement Company in April 2015 for bathrooms remodel. It was one of the worse mistakes in my life. At first I was not incline to lodge a complaint, but decided to maybe stop someone else from making same mistake. Don't be fool by the name.

Although I purchased a service plan with my new washer simply scheduling a repair appointment has been impossible for 3 days now. They have not be able to correctly locate my sales history, an appropriate call back number, or resolve the issue. Still broken washer, still no clean clothes...

NEVER EVER BUY FROM SEARS!!! We bought a mattress set from SEARS on July 24th and was supposed to be delivered today. They call yesterday and say it's gonna be delivered today between 9:30 and 11:30. They call us at 10:30 today and tell us that they went to get it from the warehouse and it was damaged and we will have to wait another week to get it delivered. We called a number they gave us and they said they had actually oversold and they had to wait to get more in. So now we had been lied too.

Our VERY EXPENSIVE Kenmore Elite refrigerator stopped working. We needed same day service because I have breast milk in the freezer that MUST stay frozen. Additionally anytime a refrigerator stops working you have to deal with food spoilage and I feel that urgency should be applied when dealing with these situations. I ended up having to schedule a service appointment 5 days out due to going out of town. I decided to go to my local Sears for some assistance. I arrived at the store about 30 minutes after they opened.

Trying to call my local store about appliance pick up that I have already purchased. No one will answer. It rings and rings. I've tried 3 times. Same thing. If I go through the whole automated process and get someone they have a foreign accent and can't give me a number.

The customer service is poor. At best they cannot resolve any problem. I strongly recommend that you shop elsewhere. Avoid Sears, Kmart at all cost. Even try to contact customer service by email - ID blocked, it will not go through. Please join me in no longer patronizing anything related to Sears. They should go the way of the dodo.

I am caring for my Dad who is ill. The Kenmore refrigerator ice maker had reduced ice. Called Sears repair who replaced ice maker. The water does not flow to ice maker and runs out on floor. Called to have ice maker correctly installed. Emergency repair date is three weeks from now. Floor will be damaged in that time. I cannot repair ice maker or move the refrigerator to turn water off. This is not acceptable I do not recommend this repair service. I did not realize the lack of integrity of this once superb business.

I have bought numerous appliances. In fact I bought a dishwasher, then had to get a new one cause I had to redo my kitchen. The dishwasher was suppose to be top notch. The Kenmore elite… my warranty ran out. All the plastic pieces break in it! I took out another warranty $265 for one year. It ran out Jul 8. It's broken and they won't make good. After all the business I give them!!!

I contacted Sears with a specific repair order; a door lock code on my washer. The serviceman came out and confirmed the problem but without a part to fix it. Frustrated, I prepaid for service a week later. The same day, my boyfriend purchased the part and fixed it. I called for refund, they refused. Finally, several supervisors later, I received refund for part but not service. Even though he came completely unprepared to fix it. Now I am stuck having to dispute a "service" call with my credit card company. I had planned to purchase all new kitchen appliances for my new home through Sears. Now, I will not purchase from them again in order to avoid future hassle.

I purchased two Shapeware items. The cashier registered both of them with the same reference I assume because they were on sale. Buy one and get the second 50% off regular price. I needed to return the second item and the cashier did not find the item in the computer. When I first made the purchase I did not realized that the second item had been scanned with the same reference as the first one. I spoke to an Associate and then with a Manager, neither one of them understood that a mistake was made by a cashier using the same reference for both items. They both say that since the reference was not in the system the item could not be returned. I called the office, I explained the situation, the only thing they told me "sorry for the inconvenience" and hung up on me. Sears has the most incompetent and unreliable customer service. I will never shop at Sears any more. I will recommend people to be careful when shopping at Sears.

Be careful to read the fine print with Sears' agreements. I just got cheated out of a third maintenance check up for an exercise bike I purchased at Sears. They don't tell you how the system works. If you go a day over on the second one the third is not covered. I will never buy anything at Sears again and I would advise no one buy these agreements. The fine print is there to cheat you out of your money. I'll be posting this elsewhere online. Buyer beware!!!

I will never buy from Sears again. Their service is laughable and they don't honor the warranty. Bought a dishwasher that broke just a few days before the one year anniversary of its installation by Sears. They said the warranty period began when purchased 11 days before the installation so it's not covered. Get this, they said the next available date they had open to send out a repairman would be in early December (San Jose, CA area). I was calling with the problem on August 3rd. Please share this with everyone you know that may be considering Sears.

They came over because the water heater wouldn't light following the instructions that came with the water heater, then the error light on the pilot would go off 7 times indicating a gas valve failure. They came over and went through the same procedure I had done to light the pilot, then they said to ignore the error light and turn the knob to the heat wanted. That lit the pilot completely. There was no valve failure, the entire process took 3 minutes. For which I was charge $181 + tax which came to almost $200. If anything I should've only been charged the $79 for the house visit.

I ordered a mattress and box spring from Sears for delivery. From the first day after the sale, it was obvious there were going to be problems (in hindsight). For some reason, Sears decided to use my wife's email address (who does not live with me) to communicate the delivery progress instead of the one I provided them. This was resolved when my wife forwarded these emails, but still an inconvenience.

I called sears to come and look at my oven that was no longer working. After taking a day off of work and waiting most of the day, I received a call from the repairman on his way to my house. He asked for directions and I was informed he didn't have time to come all the way out to my house. After I explained I took the day off work then he made it here. Being very rushed to "complete" the job he replaced the igniter in the oven. He then took it out and put my old one back in. He proceeded to inform me that it was going to cost around $500 to fix my oven and recommend that we just buy a new one, and gave me a $75 coupon to go to Sears and buy one.

The first monthly statement was received after due date, and although I made a $1000 payment (min payment was $150) immediately upon receiving the statement, the payment was considered to be late. I wrote (a letter, email not accepted) to the customer service explaining the issue, and only got a form letter back stating that the payment was late, and I would be charged a late fee.

It is a shame that Sears has only one tech. that knows how to work with Craftsman. I have been really disturbed about having to wait THREE (3) weeks for someone to show up. It is just plain stupidity that in a town this size Sears could find a Tech. that knows how to troubleshoot and repair Craftsman Garden Tractors. I spent about $ 3300.00 on this machine and after 20 years of care it runs great. Waiting three weeks is awful. I have five (5) acres that's growing like crazy and the response I get from Sears is, "I'm sorry." Every time I call I get the I'm Sorry. I'm sorry that I have to go to John Deere when I need my next one. People want results that matter. HOW HARD IS THIS TO UNDERSTAND.

My Whirlpool dryer stop heating two weeks before the warranty ran out. I called Sears. They have an automated service that helps self diagnose the problem. After going through the diagnosis, they determined two possible part failures and would mail them to our house. Sounds good so far. Then I find out it would take 4 weeks to get a service guy out to install them!! When I complained that was unacceptable, their response is "they are busy" like it was my fault. It is their fault they they are not staffed properly. The reason I bought from Sears in the first place was to have the service they use to have. I am buying online from now on. Sears has gone down a very dangerous path.

We purchased a WHIRLPOOL WASHER from Sears in 2011. Shortly after the 3-year warranty expired in April 2014, the machine started making an EXTREMELY LOUD GRINDING NOISE that could be heard throughout the house even though the washer is in the basement. This problem occurred sporadically - about twice a month. In June 2014 I called Sears to get the washer serviced. The customer service rep convinced me to purchase a 1-year MASTER PROTECTION AGREEMENT (for over $200) which would cover the cost of this service call and any additional repairs for a year.

I just got off the phone with Sears. I told him I had a problem with my Kenmore dryer. The door will not close. We've been having a problem since we got this dryer but I never called about it because it was still work it. Today it broke. They said that my Warranty was up on Saturday. Well if I would have called Saturday they would have been closed. So I called today Monday and they said my warranty expired and they will not come out. I told him "if I would have called Saturday and you guys would have not been in, can you do a courtesy call?" They said no. I said "let's speak to supervisor." They ain't got a supervisor connection. The product is a bad product from day one. The door was always asking. I would not get this model. The model number is right up there. Man fact I wouldn't do business with Sears.

Sears warranty is flopping in life; they are the WORST. Call for a service on my dishwasher (it was making a loud noise in the beginning of the cycle). The first date they were supposed to come no one showed up. They call me a couple days later with a ridiculous excuse - we set up an appointment for last Thursday. Tech come, changes the drain pump. Now it cuts off during the cycle, has an error message and is leaking! I call service and they switch me to tech support. The woman who answered was acting like I annoyed her by calling. She said I needed a part to be ordered but the tech was just there on Thursday and he did not see the need for this part.

Last evening we purchase the AssureLink Garage Door Controller for Smart Phones from our local Sears. Today I attempted to install this device following the provided instruction. The door control panel worked to raise and lower the door and turn on the lights as expected. Next I connected the AssureLink Internet Gateway to our network router as directed and then plugged in the power. The LED's all flashed as expected and then the Blue LED shut off indicating no link to the controller. After resetting everything 3 times I called the 800 product support number listed on the documentation. The first time I was hung-up on after speaking to the first person. The second call I was transferred to Rick Hendricks Dodge and hung-up on.

I have maintained a service agreement on my side by side fridge for 13 years. Recently I noticed the ice maker leaking. They now diagnose the problem over the phone.. send parts and then a technician. And this takes a minimum of a week. The serviceman came out and did the repair. 2 days later the ice maker was leaking again. Another call and another week of waiting. We also noticed the water line was leaking so I called to let them know since they would be out here anyway. No one informed the repairman about the leaking water line but he repaired it and the ice maker.

Bought a set of tires and I got a 11:00 appointment to get them install, only for them to tell me that first come first served. If that is the case, why get a appointment?

Purchased 4 appliances. Stove order cancelled by Sears for unknown reason. All appliances paid in full. Cannot get Sears to reissue credit to repurchase stove.

We went to a home show and talked to a rep... We got a call and had an appointment with a very nice gentleman. From there on it went downhill. We got a phone call from the Project Manager, Stephanie **, to set up our start date with an email to follow... Then the phone call and email saying that they couldn't find our cabinets so now our starting date went from June 15th to June 22nd. The cabinet installer did the electrical work as well as Stephanie told him to do so because she couldn't get a licensed electrician like we were told. He did the electrical, however, it wasn't done correctly... The ground fault receptacle that is on the opposite wall of the sink and it is not grounded to the plug by the sink. They lost our hardware and a cabinet, which was ultimately installed on July 10th.

I had a Diehard gold battery to fail. Went to Sears at Kpt, TN. They agreed to adjust the battery, I said OK. When they went to the shelf, there was not a battery in stock like mine. They tried to sell me a lower amperage and cheaper battery. I told them I needed higher amperage.. Then they showed me their Diehard advantage, priced at $199. I couldn't believe it. I asked them to adjust the price a little. A man named Josh said he couldn't do that. I thought maybe he would give me maybe 10%.

Three weeks ago I made the grave mistake of deciding to call my home warranty company about a button on my dishwasher not working correctly. My dishwasher was working perfectly fine, just a single button was not functioning properly. I made an appointment with Sears. The technician came, looked it over and said he would order a new panel to fix that button and because a couple of small parts along the plastic looked worn - he said he would order those too. He assured me the dishwasher would continue to work as it had been, the button would still be broken but all would be well in two weeks when the parts came. He left, I loaded my dishwasher full of dirty wet dishes and... nothing. The panel was completely unresponsive.

Do not buy your appliances from Sears if you want them delivered to you in good condition. The delivery person was so mad he had to delivery my appliances to me. After he got lost he literally threw in my house! I wanted to let you know the day I purchased my new appliances from Sears was a true experience you were extremely helpful and knowable. However my happy experience soon turned into disarray.

My 2 1/2 year old refrigerator quit working. Sears tech came out. Said fan broke. He did not have part. He ordered part and said he would be back. He made me pay with charge card $356.00. THEN he says he can't come back for 2 weeks. It is 100 degrees out in Arizona. They won't let me cancel order. I spent 2 hours on phone with Sears. Can't get a live person to help cancel order. I called a local dealer, said they could order part for $80.00 and get it here in 3 days. Sears wants $211.00 for the part. Still on phone. Warning. Don't ever do business with Sears. And never buy a warranty plan. Their service is awful. By the way, I'm still on phone going on 3 hours. Going crazy, want to cancel order. Sears says it is impossible to cancel.

On 7-14-2015 the repairman came and told us the compressor was bad and it would take 2 weeks to get one and gave us an apt of 7-28. The part came 2 days later on 7-16. We called and they put us on an emergency list. NO one came. On 7-28 the tech came and started work on the fridge. He ran out of fuel for his torch, returned 2 hrs later with the wrong tank and could not finish the job, and promised to be back on 7-30. We got emails from Sears stating he would be there between 8-12. He never came, nor even called. We called and they gave us a new date of 8-8... NO ONE seems to be able to have the repairman finish the job. This will be nearly a month with No fridge. When calling, they put you on hold for long periods of time and when you get someone you can hardly understand them. SORRY I bought at Sears.

After 6 month our Sealy beautyrest mattress is unsleepable. We purchased the mattress to replace a 10 year old mattress. I would give anything to have my old mattress back. What a runaround I received from the claim department. My pictures went up to their standards. The mattress with no one on it sinks 2 inch which I did prove sinks about 6 inch when we lay on it. I will never purchase another idea from sears.

We purchased a refrigerator (Kenmore Elite) in October. The refrigerator is great. We have both a warranty from the manufacturer and an extended warranty on this product. On July 1st, our ice maker went out. I called Sears Repair shop to fix our refrigerator. That was July 6th. We had to wait 8 days for two technicians to come out and tells us that the error code we reported when we called was bad. It would take two weeks to get a replacement. Here we are the end of July and we have not heard a word about our refrigerator. I have talked to four people and been hung up on by all 4 of these professional customer service people, 3 numbers, and no one to help us.

I purchased a gas stove from Sears Canada (Scarborough) which was delivered to us on 19-06-2015. When the installation engineer came in to install it the next day, they said that the gas connection port on the back was chipped and had the cap 'glued on' and marked red. When I called Sears to have them replace it, they set me on a tedious process of calling their manufacturer and having another installation engineer come in and 'verify' my claim. Long story short it took them 10 days to send out an engineer and once they 'verified' that the stove was actually defective they said it would take some more time to order the defective part and schedule in another appointment. Unable to cook at home for this time I opted to upgrade for another stove and speed up the process... Big mistake as they double charged me for the new stove. I got so fed up with their service that I decided to return all items from Sears and purchase the stove from somewhere else.

I rent a house with the major appliances purchased from Sears. In the year I've lived here, we have had a few minor problems with the appliances that should have been easily fixed. Each service call turned into an ordeal and even a nightmare because of Sears customer service. My landlord would speak to them and schedule a service call and then the repairmen would show up with wrong information and this would happen repeatedly so that I would have to keep rescheduling up to 4 or 5 times before I could get the service we initially requested! And each time my landlord or I would call to reschedule we had to start all over with Sears looking for lost case numbers, invoices etc! The incompetence and disorganization is astonishing! I will never buy a product from them and I am praying we have no more issues with the appliances so that I don't have to go through this mess again!

I purchase 2 dresses, return one and cannot get my refund!! First of all I didn't know when I order the items off of SEARS website. It was not a SEARS item until I went to return it. Then had to pay for 2 day shipping. They received the item in 2 days. I emailed them to find out what's going on with my refund. They tell me to check my account. Check account, NOTHING. So therefore I knew off the back that the company that Sears is selling on their website is bogus, a bunch of **. So I started dealing directly with Sears. Needless to say a big company like SEARS is I am still getting the run around. I have been dealing with this return for 3 weeks. This is POOR customer service!!!

We have just purchased a washer and dryer from Sears. (January 2015) The washing machine seemed to have lost all power when my wife tried to start a load. We checked at the plug and we found we had power. Upon calling Sears for service, the lady told us she was ordering a supposed part that was needed and when it arrived to call Sears again to let them know the part was in. This was July fourth week. Two weeks later after the part arrived (we called) the technician arrived and said it was the wrong part and he could not fix the washer. The technician then ordered two more parts and set a date for the 23rd of July. The parts arrived then (we called) a different technician came again no luck. We were then scheduled for august 27.

Sears repair service experience, part 1: Thursday, refrigerator quits cooling. Call Sears. Serviceman will be out Wednesday. Part will be out Saturday and if it arrives by then, call and maybe we can schedule an earlier appointment. Part arrives Tuesday evening, sent from San Antonio to San Antonio. We could have picked it up on Friday. Call Wednesday morning to verify appointment. Before I get a person, a recording says, "You have an appointment this afternoon between 1 and 5."

Ordered a washing machine on Sears.com and cancelled a short time later, still no refund. Contacted customer service and got foreign workers who could not give me a definitive answer as to why my payment has not been refunded as it was processed over 12 days ago. Have gotten the runaround, being transferred to several different departments who could not give an explanation.

Purchased 11/24/14. Called for ice maker repair approx February/2015. Tech took ice maker off - said it was jammed water supply caused by power interruption (??). Took new ice maker with him. Worked for about 6 weeks. Stopped again. 2nd repair call. Tech arrived. They sent wrong ice maker - he ordered a new one. Replaced switch in freezer drawer. Tech returned 2 weeks later. Installed correct ice maker. Does not work. Called again - appt set for 7/29/15 (8am-5pm). Get an email at 3:30 pm. Tech is sick - rescheduled for 8/19/15. Spoke with 2 different supervisors to improve correction date. "No, that's the best we can do - we'll call if something opens up sooner." I'm not happy with Sears but can understand why they are barely in business. Old business adage: I take care of the customers that like me because the others go elsewhere!!

I went to Sears knowing that I wanted to purchase a Kenmore vacuum cleaner. I wandered for quite a while, looking for someone to assist me. Finally a manager-type told an employee at the check-out center to help me. It was obvious that he felt "abused" that he had to leave his post. He was absolutely no help at all, but I purchased the vacuum anyway because I went into the store knowing that I would. Then it got even worse. I was told to pick up my purchase at Customer Pickup. When I got to Pickup, no one was there. When an employee wandered through and I told him I was there to pick up my purchase, he sullenly replied that I "had to do it via the computer" located there and then "just wait". I waited and waited and waited.

Purchased a bundle deal through Sears online. My stainless steel fridge broke. It is under warranty. I am going on a month with no working fridge. It is a waiting game. I am being told they have to have 3 services Calls before they will replace it. Fist call the repairman just defrosted the freezer and did not fix it. Second time he just looked at it and now they have actually ordered parts. However I have to wait until August 17th before they will actually fix it. They should have given me a replacement until they can fix mine or just replace the item due to it having a warranty. I am having to use my freezer camper. However being in a budget what would I have done if I didn't have my camper fridge or my deep freezer in my garage because Sears is not going to do their part. NEVER AGAIN WILL I BUY FROM SEARS.

Went on my Consumer Reports to look for a new stove. According to CR the best model was a Kenmore 94142 which is only sold by Sears *cringe*. I know of their bad rep for customer service but that was a decade ago so was hoping it had improved and I swear by CR recommendations for appliances. I went to the Sears website and did an online chat with a rep and she located the model I wanted at a store one hour from me. She made sure they had the color I wanted but when I asked if they would take my old stove she said I would have to call the store to see what their policy was and she gave me the number for that store.

Ordered mattress and paid for shipping. Never got confirmation calls. Called customer service 4 times & store about 10 times. Was promised calls from local and regional supervisors -- never happened. After three weeks they told me they can cancel an order because it's too far for them to deliver!!! Even though the website said it is available for delivery and it was paid for! I'm not asking to deliver to the moon. I'm 60 miles away!!! Gave me some shc@customercervice.sears.com to complain!!! Ridiculous!

Spent the better part of the afternoon waiting for them to call back (which they never did) or calling them trying to get an answer about an issue. Every person said "somebody will call you back within 2 hours" and I never received 1 call. Spent over 35 minutes on the phone with 1 person who took over 15 minutes to "assemble an e-mail." To whom and about what, I don't know, but apparently this was supposed to help me. I finally told them to come take the brand new washer out of my house and issue a refund. Can't wait for the fight I'm going to have trying to get a refund. Hopefully they'll do the right thing and that will go smoothly, but after my experience yesterday, I don't have high hopes. Home Depot & Lowe's have had very good delivery & customer service. I strongly recommend you try there first. And don't get sucked in by Sears sales prices - bring them to HD & Lowe's and ask them to price match!

My fridge stop working in June 30th week before 4th of July. Since I had bought the fridge at Sears in 2008 I called them for the repair. Apparently they have all information still in file. Cuz I just give them my phone number and pulled out everything. I asked the guy "When can I get the service?" He told me it would be Friday. I was trying to see if they could give me Thursday but he said they were too busy. Then he offered me the contract that's covered for 1 year service and parts cost $273.99. I told if I buy the contract he has to make sure that I have the service on Friday cuz it's the day before thanksgiving. He promise me that someone will call me to confirm the next day. So I agreed to the contract, pay with check over the phone then he send a confirmation via email.

I purchased two large appliances April 2014. My refridge stop working this week. I had to discard all my food. I purchased a new appliance and I was not expecting to have to pay expensive repair cost a year later. There had to be a defect in the appliance. I will never buy another appliance from Sears again.

I ordered a carb rebuild kit for $40. They charged $10 shipping for something that weighs an ounce. It took almost a week to receive the part. Upon receiving and opening the package, they sent the wrong part. I thought no problem I will just return it. The website processed a return label and stated there is a $7 charge to return the item. I thought that could not be correct. I called customer service to confirm and after a 10 minute wait, sure enough, if I want to return it then it will cost another $7. The guy was adamant that he couldn't waive the return fee. So it is costing $17 dollars and I don't have the part. I will not buy anything from Sears again. This is the most unbelievable return policy I have ever seen. They could make a fortune just shipping wrong parts.

I typically don't write reviews but I want to spare others from the dreadful experience I've had with Sears, their "Customer Service" and repair technicians. 9 years ago I purchased a "Top of the Line" Kenmore Supreme 14 SEER central a/c that was poorly installed and too large for house (5 ton for 1800 sq ft house). I've had over a dozen service calls in 9 years. The a/c has broken and taken 2-3 weeks to repair every year for the last FOUR summers in New Orleans (100+ degrees). Every year I spend hours on the phone with their ridiculous outsourced customer service. Last week when my a/c goes out the technician says they will have the part overnighted and return the following day (Wed). On Wed I'm told he will arrive at 8pm. Really... ok. He never called and never showed up. Thu morning I'm told I'm his first stop. He doesn't call prior to his arrival. My tenants are holed up in a rear bedroom with a window unit a/c and don't hear him knock.

Very disappointed in Sears whom I buy all my appliances from for many years. Looks like never again will I buy from them after being swindled. Called in a claim regarding my microwave and range and told them the problems I was having so the rep created one ticket for both items as recommended by Sears rep so I would only pay the one deductible for both items. When the tech came out the first time, it was only to waste time and get serial numbers from both units which is something I could have given them over the phone. The tech said to me "I already know you're going to get a new microwave because we don't have the parts to fix this model microwave."