Sears Reviews

Sears.com is ABSOLUTELY the WORST online experience/company experience that I have ever encountered. I do all of my shopping with the exception of food online. I don't feel as I need to go into a tremendous amount of detail. The bottom line is that I was sent a defective product that I purchased with a coupon (the only reason I purchased from Sears). When I attempted to exchange I was told that I couldn't. I was told I had to return the product and they would credit my account and then charge it again. Well after 4 calls to customer service and the Sears online chat I was left with 1 pair of defective boots, no return label, no refund and another FULL price charge to my card. I have given Sears every opportunity to fix this and they are incapable. Sears has essentially stolen from me! I hate sears and will never ever shop with them again. Death to sears and everything they represent!

I needed a refrigerator as soon as possible. I purchased a refrigerator on the website for delivery the next day. Through a series of events Sears charged me twice for a refrigerator. They can't return the funds until 3 to 5 business days. I am understanding of that and I don't have an issue with that. But this company doesn't not communicate anything with you. They will tie your time and money up without letting you know what is going on with your product. I won't be receiving my refrigerator in the next two days which doesn't help me at all.

This is the 2nd time that I've called Sears for repair work and had to wait too long for service. My microwave broke on Nov. 2. Their customer service reps are very cordial and helpful. However, it took 5 days to get a technician to come and look at the microwave. Once here, he can't repair the problem, he will order a fuse, which may or not arrive by Nov. 17. I live in Prescott, AZ, where we have a big Sears store. It's a small town, (approx. 40,000 people) but not that small that Sears can't have a technician on call and keep extra fuses around. Sears used to be a reputable company but is now very unreliable. I do not recommend them to anyone.

Sears Home Service is a Big Disappointment! I bought a Kenmore Elite Refrigerator in 2014. One year after the warranty expired, it broke. I had a tech. come out to look at it on October 8th, 2015. He came an told me it was the compressor. He ordered parts and then left. The parts arrived a week later. They set up an appointment for Nov. 6th, 2015, 8:00am-12:00pm window. I looked online to see their ETA and it showed 11:15-1:15. The time had changed. Then I looked at it again. It said between 12:00pm - 2:00PM. I STAYED home ALL Day waiting for them to come. I called several times to see what was up. They kept giving me the brush off and said that someone would be here. They told me that the Tech. was 15 minutes away and that they would let their Tech. know and that he would call me an hour later. NO PHONE CALL!

Bought this in 2013 summer. Use very little, 1 load a week if that. Fill it up then it hummed got stuck and started making noises. I got a ladder and pulled the plug. I waited 2 1/2 weeks for a service call and today they never showed up or call. I called the India support line and got junk, rude advice, different advice. So now it will be yet another week for a 4 hr window that they will change and say 8 am = 5 pm. Being physically limited and not money it was terrible that I had to wake up 4 hrs early to wait for tech that was no show. Washer is Chinese junk. How do I get a refund for the service 3 agreement so I can buy good washer???

Bought a new Whirlpool 22 cubic foot, multi-door, stainless steel refrigerator about four years ago at the Santa Maria Sears store. Our salesman, Angel **, convinced us we should also buy a five-year service agreement to protect ourselves for continuous coverage. The 5-Year Service Agreement was about $470 on a total sale of $1729.21 or about 1/3 of the purchase price. Well, it quit cooling last week and after calling the Service Agreement number they asked me to cut the circuit breaker, wait at least 5 minutes and turn it back on--like a reboot. And, if that didn't bring it back, wait 24 hours to be sure then call again. It did not work so they explained that no one could come service this refrigerator for 10 days. Wow what service. And how do I refrigerate the food in my house?

While shopping around for a washing machine, we found the best price at Sears. The website showed they had one in stock and when we called, it was promised to be delivered 3 days later. The delivery date got changed to over a week later. After talking with over 6 different people on the phone, it was to be expedited and delivered 6 days after the order was placed. Even on the altered day of delivery, it still wasn't delivered in the correct time frame. Over 4 hours after the latest time given, and multiple more phone calls, it finally arrived. They tried to tell us that they were too behind on deliveries and would need to change it to be an additional 3 days. We could have price matched with another store in town and had our washing machine that same day and avoided all the hassle. Never shopping with Sears again! Extremely disappointed!

ZERO STARS for SEARS... I (was) a loyal client in CLE OHIO then I shopped at Sears for appliances. When I called for service on my GE (SS) French-door Fridge the date was set for 11/05/15 1-5PM. I took off work, waited all-day. Tech arrived (very late) 5:45 PM with an attitude. He [Tech ID #**] proceeded to "BLAME SEARS for his being in overtime status" and he stated "SEARS should have put our service appointment into an earlier time slot!" Tech then added that "there's no way was he going to do a 2 hour service appointment at this hour!" He then call someone on his cellphone while clicking away on his laptop and the next thing I knew he was trying to tag our new 5yr-old refrigerator to be scrapped without explaining what was wrong with it!

We purchased a new water heater and water softener six months ago along with the highest warranty we could get for each. We quit receiving hot water approximately 10 days ago. A technician came out on Thursday and said that parts would need to be ordered and he would have them in on Monday but couldn't to the repairs until Friday. Today is Friday and I did not online chat and the repairman was supposed to be at our house by noon. Never showed.

I never never never buy anything from Sears from this moment. It is the most awful store I've ever seen. We bought a 7 piece dining set from the Sears furniture and they just delivered the table with no chairs and after we contacting them they told that "your order was just for the table." And we call them more than 15 times and show all of the documents and numbers and explained them that the order was also for the chairs and this inconvenience is because of a problem with your website and you should fix it and send us the chairs. They didn't even listen to us and finally they didn't send the chairs and also they told "you should pay for the return if you want." We called the bank and ask them to dispute the order and the banks called them and they were forced to pay for the return. But I am really mad at them because of this awful behavior. Never buy a furniture from them.

I called for a repair on my GE Oven on Oct. 5, 2015. I could not get a technician until Oct. 13. He came and could not repair the Igniter as he had no parts. I was not given a reference number or date of a future repair. I was called on Oct. 28 to say the part was in and the repair man would not return until today, Nov. 5. I was told he would be here between 8-12. He has still not arrived. I have taken 2 days off of work and my oven is still not repaired. All of my appliances in my home are from Sears and all have the Protection Plan. This is the worst service I have ever experienced.

I have a gas blower that needed to be repaired. When I purchased the protection plan the repair center was only 6 miles from my home. When I took it in they told me they do not make repairs there anymore, that I would have to take it 55 miles one way to get it fixed. I could buy a new one cheaper. I will never buy another service plan from Sears. I will not drive 110 miles round trip and then go back and pick it up another 110 miles. Sears got my $95 but that will be the last they get from me.

I have been a Sears customer for many years. I must say your level of customer service for repairs has fallen to an all time low. I will try to calmly explain my issues. In 2007 I purchased a stove, refrigerator, microwave, dishwasher, clothes washer and dryer from Sears. I have keep extended warranties on the kitchen items. Recently I have been having trouble with the microwave. I called for maintenance and was given a appointment for Friday, October 30 between 10 am and 2 pm (received an email confirmation). On Friday, I called at 12:00 pm to check on the estimated arrival, I was told "your appointment is between 10 - 2, the technician will contact you."

On Nov 2 2015 I chat with a rep to place an order for an item with 75% off, a cleaning sweeper. After have him three credit card information he continue having an error, an error that he reported in the same moment. Since item was the last one in stock, I asked him if there was another way for me to get it out for them to hold it. He said No but he encouraged me to chat with them two days later and he assured me that if item was not in stock they will do everything to pleased me, even a price match with a similar product.

I purchased a refrigerator from Sears in Sault Ste. Marie, Michigan on September 5, 2015 and an electrical problem developed less than two months later. I called and scheduled a warranty appointment on Nov 2, with the appointment scheduled for Nov 4. On that day the technician called and requested directions to the address which was incorrect from the start. Rather than call dispatch and correct the address issue, they cancelled the service call and did nothing to reschedule.

I purchased a refrigerator on 10/11/15 with delivery day set in 2 days. There was no call prior delivery so I called that morning to find out about delivery time. When the delivery time windows passed, I contacted Sears and was told that delivery was attempted and new attempt will be made in 4 days, I was home the entire time. I was told that it will be investigated and that they will get back to me. As the refrigerator was needed for a rental unit and I couldn't wait that long, I had to cancel the purchase. I was told that my account will be credited in 14 days. As of today 11/05/15, I still did not receive the money back and none from Sears contacted me with outcome of their investigation. Talk about frozen money!

Purchased a Kenmore dishwasher from the Sears in Alpharetta, GA just one year ago. It has never worked properly. Back up, no draining and smells horrible. Called for service twice. Did they do anything to diagnose the problem, no! Subsequently, I called two other plumbers and paid for their time as the Sears "Technicians" were unwilling to do the diagnostics. The other plumbers would not touch it as it was still under warranty. (This dishwasher was backing up to the point that it was causing leaks in my basement).

Here are the facts: Purchased and had delivered from Sears Online on 9/15/15, a Kenmore Elite Refrigerator Model 7248. Beautiful machine, very pleased. Six weeks later, it quit refrigerating. Later learned that this is an LG product that is manufactured by Sears, but I did not see that as an issue as Sears would stand by the product.

This company needs to be out of business immediately. Their customer service is atrocious! They have like 232, 323, 320 departments and none of them ever have the same information and they are all NO HELP. My father bought an air conditioner for me this past July and it stopped less than 2 months later. I scheduled an appointment to have it repaired. Of course they give this ridiculous 4-hour window. He shows and tells me that he needs order parts for it and that it will be delivered here. He ordered it and scheduled another appointment so that the technician and install the parts and hopefully would fix the problem. I tracked the package, and I later see that for some reason UPS sent it back to Sears. When I called Sears they had NO clue where the parts were sent. UPS told me to call them, Sears told me to call UPS. I got nowhere.

My trip today proved to be a waste of time. I should have just shopped from home. The associates acted like he was doing me a favor in placing an order for me and then was annoyed when I gave him a coupon. Upon being corrected on his mistake with pricing he became agitated and now I have to return to the store to pick up my item. Next time I will skip the yonkers store all together in my shopping.

We purchased an $1800 Kenmore Elite dishwasher on September 15, 2015. On November 2, 2015 it became inoperable due to an engaged child lock that I could not disable in spite of following owner's manual instructions and turning off the breaker. A Sears technician was not available for ONE WEEK. Funny how they can take your money and install it in two days, but when it's broken it takes ONE WEEK. This is entirely unacceptable and if I had known they were so short staffed, I would have gone elsewhere. Do not buy major appliances from Sears.

We have a Dryer that we bought at Sears repaired on September. We spent over $200 on the repair. By the end of October we got the same problem with the dryer, no heat. Now the technician says is another part which was originally sent to us on September and the technician didn't installed. We asked for a different technician and we got the same technician. Now it is an additional $180 to fix the same problem, we feel Sears have fooled us. When you needed most their service they didn't perform for you.

What happened: UNFORTUNATELY I used the Sears Customer Service. Consequence: Disappointment, waste of time, money and energy... paid for unperformed services, unprofessional e.g., they cannot even screw back the simplest things they opened and try to change the whole thing... One of the worst communication systems ever cannot reach any representative for almost a month and so many phone calls which used to tell to wait and used to get hung, finally after many days was able and was told I will get back a call soon from the quality dept that never happened and I again had to try from my own end just to find somebody to let them know the issue. When I finally got hold of somebody he was not able to understand my problem.

We called Sears in July'15 for a new A/C unit to be installed, they were extremely overpriced. They told us that they would take care of all permits for installation. They had a private company to take care of the matter - Tycoon Flow Control Aug'15, which they have not. Its been almost three months. The county still has the permit open, so now I have to do the leg work to get it approved by the county to close the permit. I trusted Sears. Once the installation of the unit was done Sear washed their hands, I called them many times but customer service would not call me back. That is the last time I buy from Sears. Go with a private company. They are over 2000 dollars cheaper, my mother had the same unit put in for $3500, a four ton unit.

Sears is not the company of my youth. Don't buy a Sears appliance or use their repair services. Called Sears Home repair service center because I own several Kenmore appliances. They sent a young person just out of training, it was his first day out of training. My oven is not working but everything else works. He checked the electronics then looked at the oven burning element. He said they looked good. He called his help center. The help center told him to take off the top of the stove and check something but he could not get it off. 1 hour and 30 mins still unable to take off the top cover he calls a co worker. The co worker tells him the reason my oven is not working, I need a new burning/heating element. So he tells me what the coworker said who I heard because he was on speaker.

A salesperson from Sears Home Improvement named Paul ** quoted two separate loans needed for the purchase of a heating and cooling system. One was for $1,582.63 at 16.9900 interest free for 18 months, the other for $8,717.39 with a payment of $159.00 a month. They had me electronically sign the paper as though I was approved for these amounts and gave me a disc that was supposed to be copies of everything discussed. When I opened the disc 2 days later because I had 3 days to cancel I discovered that it was another customers information. At this point I should have cancelled but since it was Sears I didn't. It weeks for me to get the correct model numbers of the equipment, the specifications of the models, etc. They also tried to sell me a high priced ester heater that they were trying to get rid of.

I went to the Sears in Beavercreek, Ohio and put a TV in layaway. I went there today to pay off my layaway and pick up my TV and I was told that they do not have my TV in the store. So I spoke with the manager of the store as well as the corporate office and was told that they would not fix their mistake and get me my TV and that I now had to wait an additional two days for them to ship it to me because they did not hold my TV per their layaway agreement. This is the worst shopping experience I have ever encountered. This company has no respect for their customers. They also have a very poor Business ethics. I will never do business with this company again and would strongly suggest that no one else does either due to the fact that they do not appreciate their customers.

I purchased a Kenmore Water Heater from Sears online in 2013. October 2015 the water heater quit working. I called my home service plan I have through the gas company (Excel Energy). They came out and checked it out and found that the gas valve had failed. They told me that the gas valve should not have failed after only 2 years. They said they could fix it but did not have a contract with Sears for parts. I was asked to order the parts and call them when they arrive and they will install them.

Ordered a wall oven/microwave combination unit online on 10/12/2015 with a promised delivery date of 10/14/2105. Received confirming email of order and delivery date. On 10/14 no word of time of delivery as promised so I called and went through the so-called customer service people for several days. Was advised they didn't have an installer for my area which is a joke. Then they cancelled my order advising me via email on 10/16. I was furious and filed a dispute with my credit card company to get my money back because the whole thing smelled fishy.

I am now completely convinced that Sears does not care about their customers or the products they sell and/or service. I bought a washer from them with the protection warranty. The washer broke within the first month of it being in my home. Sears came out and fixed it. The washer broke again, Sears came out again and had to rebuild the whole thing. The washer broke again... This time it wasn't covered under the protection warranty. So I bought yet another protection warranty. Sears fixed it. So now my washer has broken yet once again and of course the warranty is expired. The Sears tech quoted me $435 to make the necessary repairs. I told him, "No thanks!"

My A/C stopped working in summer 2015. I called a few places to come look at my A/C. I was told my unit was too old to work on and it needed to be replaced. They were very detailed and even gave me a CD burned right there on the spot detailing what needed to be done at a price tag of 7 grand. They even were able to run my credit right there on the spot. I'm a poor person on disability so I didn't pass the credit... Thankfully. I had a buddy that worked in apartment maintenance come look at my A/C and he suggested to try and replace the capacitor. He had an extra one and we replaced it and it didn't work.

I had purchased a Maytag washer in July and have it delivered to my house (waited for a month) and they deliver me a whirlpool machine with a Maytag serial number. The day I called my sales agent, the warehouse don't believe me, luckily we have a security camera and we were able to capture some pictures of the delivery guys with the washer. After sending all the picture and evidence, they finally order me another Maytag which I waited for another month. When the Maytag arrived, we pick it up ourselves from the warehouse on Oct 3,2015.

Found curtains in the store, they only had three so they ordered them online for me. We ordered all 9 pairs because they were half price online. I received my order 6 correct 3 wrong. Called Sears online number, reordered 3 more. Once again wrong curtains, made another call. 25 min later asked for a supervisor. 20 min later she still had no clue what I was talking about. Put on hold for 10 min. Call was lost. Went to my local store today and the associate was great, problem solved.

On 12/24/13 my husband bought me a 47" LG TV. He bought the 3 year extended warranty. In March 2015 it had sound but no picture. Called service. A part was sent to my house. When repairman came, the part sent was not the issue. It needed a front panel aka the screen!!! Because I am only available on Saturdays for repairs, I had to wait two weeks for an open appointment. The panel was to be sent to my local store and the repairman would pick up part there before coming to my house. I waited the entire day 8-5. I finally received a call saying part was not at the store. I waited another 2 weeks. The panel was replaced. TV worked. That was 5/15.

Poor Credit card service, no ability to talk to anyone. They make it impossible to talk with anyone. Pretty much that was a useless experience that kept me busy for a half hour. The customer service department did not have a clue what you wanted them to do. That makes the third useless phone call and the fourth useless communication. Just wondering, what did you expect them (customer Service) to do? Was it really just to blow me off? It worked because now, not only will I not use my Sears card, I won't shop at Sears (or k-mart for that matter).

I have used Sears Master Protection Agreement for years, since late 1990's, for dehumidifiers, vacuum cleaner and window air conditioner. For these appliances it had been well worth having "In-Home" service vs. "In-Shop". I have had 6 replacements and 1 recall replacement on top of numerous service calls. Financially and for convenience it has been well worth it!!! But... IT IS CRITICALLY IMPORTANT YOU KEEP RECORDS IN A FILE, WITH NOTES, DATES, MPA CERTIFICATE NUMBERS AND BE ORGANIZED!!! Also know that different regions of the USA, maybe by state, will have separate MPA. It hasn't been easy but I have been determined to hold them to their Agreements and it is my responsibility to keep the information detail in order. Bill in MN and FL.

I went to Sears to buy some curtains. They did not have them in stock. The saleslady logged in to order them for in store pick up but we could not order them there. The saleslady said I had to order them from home. I came home and ordered the curtains online ORDER PROCESSING order #: 955812697. This was on 10-18-15. I received an email confirmation of the order. I was told that the store had deliveries on Fridays. I did not receive an email telling me the store received the curtains the first Friday so I checked my email and still I had not received an email from Sears.

At 11:15 on Tuesday, 10/27/15 ordered an oven igniter; two hours later at 1:15 found I didn't need the part after all, tried to cancel. Could not. In this day and age, could not. And why would that be, you wonder. Making money in a tight margin business by holding on to payments for two or three weeks? Am now charged $7 for UPS sticker to return the part, and will only get back the price of the part, not the delivery charge, which incidentally, was not the fastest... Time spent trying to correct the problem: about 90 minutes, including time spent hung out on phone trees, left on hold, told to try another number, and time spent with a surly manager in Alabama. My time with Sears: priceless! And now forever order-less. A dying, defiant, and desperate company has lost me. Google the scandals little old Sears has had in the last 20 years, and you'll see this is part of the company's character...

I purchased a two-year Sears Protection Agreement for a dryer and refrigerator on September 26, 2014. It is to expire on September 26, 2016. The contract number is **. An appointment for a repair was made sixteen days prior to October 29, 2015. I was informed that no earlier appointment time was available. Therefore, an appointment was scheduled for October 29, 2015, between 1PM and 5PM, which is 16 (sixteen) days after the customer's telephone request.

29 Oct 2015 Sears Rpr Svc No Show again. Appt originally scheduled between the hours of 3pm & 6pm. Contacted Sears via telephone around 4:30 pm and was told that technician would be to my home next - 3:45pm & 6:45pm. By 6:15pm, I went online for technician status. Found that my appt was cancelled at 4:59 pm due to parts for my refrigerator wasn't in yet. Not true part was delivered to my home earlier in the week. I have been a Sears customer of major appliances for 30+ years. Guess this is reason Sears Stores are closing.

Sold a Sears/Appliance Wrnty over the phone by Sears. What we were told the coverage was was not what the actually warranty is. Sold a Sears appliance warranty over the phone. Told that it covered all normal wear and tear. The rep. was very specific in telling us what kinds of things would be covered: refrigerator drawers, mechanical, doors, everything except the ice machine. Told for the dishwasher that doors and racks and everything caused by normal wear and tear was covered. Told the same thing for our stove and dryer. We went item by item with her over the phone, both my husband and I were on the call taking notes. We decided that was a good deal for the $40 per month and said yes.

I would not recommend this protection plan to no one. I called in for repair and they said the parts would be in a certain day and did not receive the parts till 3 days later. Repairman shows up tears apart my washer and finds out it’s the wrong parts! They have to reorder my parts and someone would call me, well nothing yet. DON'T BUY THIS PROTECTION PLAN, NOT WORTH IT!

Scheduled repair for my washing machine with Sears Appliance Service by phone. Was given a four-hour repair window one week later. No order number was given to me. Near end of appointment window, called Sears to confirm that service was scheduled. Told to wait at home and that I was next on list. Sears never showed up or canceled. Never heard from them. Steer clear of Sears Appliance Service.

I am extremely disappointed in the repairs department (or lack thereof) at Sears. We have waited THREE weeks for them to come fix our washing machine. Two days ago was our SCHEDULED appointment and the "Technician" kept rescheduling until the end of the day when we called and the woman said that he never even showed up for work. They didn't even bother to pick up the phone to tell us he wasn't coming. They said he would be here today. I waited all morning, had to miss important work, only to find out he wasn't coming AGAIN. The operator said he just didn't feel like taking the route. The operator on the phone could not have been ruder. If I were you, I would not use Sears for repairs. They lie and don't bother to send phone calls to make the customer aware of changes. I am gathering the emails that were sent and am preparing to lodge a formal complaint against the company.

I scheduled a repair for a ice maker that did not work in a Samsung refrigerator. I called several days ahead to schedule at my vacation home because I would have to drive several hours to go meet tech. On Oct. 28 they did not show. I waited 4 hours because my window was from 1-5pm!!! After 4 or 5 calls and one online chat ON Oct 28 I thought I had it rescheduled. Explaining in plain English that the refrigerator was not at my primary residence but another which I gave the address. Also, the tech needed to call my cell # not my primary residence # before coming to vacation home 1 hr ahead.. I had just paid 900 plus for 2 more years of protection agreement on 3 pieces of equipment.

I am writing because I wanted to complain about a manager yelling at an associate. I felt so bad for that associate. This associate is fairly new only been there for 5 weeks, she works at the Sears in Walnut hill woonsocket ri. This manager made this associate cry and yelled at her for no reason. This associate is a great one has helped me buy furniture. But no. This associate doesn't deserve that. If I was running a store I wouldn't want to yell at my associates like that. And make them cry and not care. It was embarrassing. Horrible manager shouldn't work there. If all Sears cares about is customer service then you need associates to help run your business not make them feel like **. I wish I could yell at that manager just like she yelled at her.

On 9/25/15 called Sears appliance repair to get my 86 year old parents over the stove microwave repair. After discussing the terms with Sears which was $249.00 to walk through the door and asking if the microwave could not be fixed would they be able to use the cost of the service call towards a purchase of a new microwave from Sears (which in the past was done by Sears), I was told yes. Sears came the next day said they could not fix the microwave because they no longer had parts. (Why didn't they check out model and age when I called?) They charged my parents $213.14. The serviceman took 20% off and told my parents Sears does not offer credit towards new microwave!!!

I have been a loyal shopper at Sears for years and I thought I would give their home service repair division a try. Huge mistake. This division of Sears is incompetent and untrustworthy. I believe I have had 4-5 service calls this year and 3 of them have been unprofessional and unacceptable. The first time they flat-out never showed up during my time window, then they finally called after and at least they did try to compensate me by reducing the service charge cost.

About a year ago I called Sears to fix an appliance in my rental home. The customer service rep told me about their home warranty that would cover all of my appliances. For 39.00 a month I could feel good that I would only have to pay 60.00 for them to come and fix any appliance as long as it was just wear and tear. Needless to say... The time came where I needed it. After almost one year of paying on a warranty.

After calling for a dishwasher repair, a very and professional and capable repairman did a fine job diagnosing the problem with my dishwasher, and did some preliminary work to replace parts. Parts were ordered and paid for in advance along with labor costs. I decided to forego the repair and requested a refund for the parts. The parts received in the mail were returned, I requested the refund online and was rejected. I made two other requests by phone, which were verbally approved, but even four months later, have not received a refund for the parts. Perhaps customer service is just hoping I'll just give up!

I placed an order online yesterday. When I got the confirmation I noticed that the billing address was incorrect. I called immediately (within 5 minutes of placing the order). My plan was just to cancel the order and start again. I was told that the order could not be cancelled! This seemed ridiculous to me as it was so soon after I had placed it. I spent 20 minutes on the phone with customer service trying to change the billing address and corresponding phone number. I was assured it was changed. Today I got an email confirming shipment... and the billing address and phone number were still wrong. It was like yesterday's conversation never happened. I am SO frustrated. I tried one more time to call and fix the issue but was told it was "too late" to change the billing address!! I am, again, in disbelief! I have never had such bad, incompetent service. I finally gave up and hung up. I will never order from Sears again.

When my dryer broke, my friends recommended Sears. I brought them out for a diagnostic evaluation then repair about two weeks later. It's the day of the repair and they just called to cancel stating they were too booked. I took that day off work for this. Sears called me everyday for five days to remind me about that appointment but apparently they needed to remind themselves. If you have another option than Sears please use that option.

Bought a slide in range from Sears.com 6/26/15. Delivery scheduled 9/23/15. Truck shows, no range on truck, just electrical cord. Call warehouse. Warehouse says range damaged no replacement available. Called 800-567-3452 . Person said range now scheduled to be delivered 10/7. Language barrier. Called called two more times, assured a delivery was scheduled 10/7. On 9/26 received email stating delivery 10/7. 9/28 received pc from whse saying range was unavailable. Asked how to get refunded, told that was not their department. No apologies.

Sears at Igram Park Mall, San Antonio, TX - 10/24/2015 around 6 p.m. I was trying to get help in baby section to buy baby walker. I found one manager in the store and asked to help me. He said he is from another department, but he will bring another one from Baby. A minute later another manager came, I explained what I want, she said she will be right back and disappeared. I waited for 15 minutes, no one showed up. I went to the cashier nearby and asked to call a manager or somebody to help me. Cashier paged manager several times, no one showed up. After 30 minutes of waiting I asked cashier to help me, since manager is hiding anyways. Cashier "helped" by scanning bar code from completely different walker standing nearby and trying to convince me that the price is same. She didn't care the label says something else.

Way too much to write everything. Bottom line is I bought a Kenmore double oven for 3 grand. It was delivered defective. It has been unusable for 3 months. With over 24 calls to Sears, the Frigidaire co, the Sears co that I purchased it from, no one will replace it. It's been looked at 3 times by A&E Factory Appliance Repair which is the only co Sears uses and has one star also. Dan the owner of the superior Sears store in CO could care less. Be aware and stay clear.

My attempt to purchase a new refrigerator has been a major ordeal that just now ended in an order cancellation. Hours of my time wasted, a day of work/pay lost, maximum frustration on the phone with horrible customer service reps. I tried to purchase this online and there was an offer of 12 months no interest if you use your Sears charge card. It would not work, so I engaged a service rep in chat. He could not get it to work either and had no idea why and no suggestions on what I should do. So, I call Sears credit only to find out that they cancelled my card because I haven't used it in a couple years. Well, good way to guarantee I will never use it again, huh? I tell him thanks and I'll place the order on my own but he said he could do it to "make sure there were no errors."

Fridge ordered about a month ago, backordered 2 weeks, said delivery would be 10/17, called 10/16 to say it was delayed until 10/23, called 10/23 to say delayed until 10/31. Will it ever come? I'm not holding my breath. It seems like no one inside Sears talks to each other. Too many sales and very poor customer service. No more shopping for appliances at Sears!

Bought a king size, love the bed and would recommend it but do not buy it from Sears! Horrible customer service, my purchase was screwed up meaning double the cost was applied to my credit card. I was sold a mattress cover that is nothing like what I was told and I was delivered a damaged foundation along with delivery guys complaining about having to deliver a king size bed. Because I can't take a day off to have the foundation replaced I am getting $25 in compensation. I will never use Sears again ever.

I was told that my purchases would be put on a 18-month promotional no interest payment period, but with my 2nd bill I noticed that I was in fact being charged interest. I called the call center and yes, was annoyed with the long automation, but when I did finally get to a customer service rep she was able to help me. She was clearly from another country, but I could tell she were trying to sound as if she were from the United States. While I found that funny, it was nice to be able to understand her better than other calls centers that have outsourced to Asia. She was able to resolve my issue.

I have been trying to purchase a laundry center from Sears "the trusted" company since mid-September. I have never had such terrible experience in purchasing anything as bad as this. I will NEVER do business with Sears again. Contact people were clueless, they repeatedly gave me delivery dates then didn't show up. When I finally got my laundry Center it would not drain a wash load. I then had to go through the chaos of trying to deal with Sears AGAIN. Wasted time, energy... I demanded my money back from Sears. So after all of this I have to shop somewhere else. The only good thing about it all were the men who actually delivered the machine. NEVER buy from Sears. They have no credibility!

Hard to describe with words how frustrating my experience with Sears has been. Here is a brief copy of the email I sent to corporate: "Purpose of this email is to express how amazed I am of the lack of customer service your company has provided. If you can see the notes associated to this order you will realize that this whole process has become a complete nightmare.

I purchased stove and microwave. Delivery was scheduled for about 3 weeks later on Sept. 23, 2015. I received a call on the 21st stating the delivery has been postponed until Sept. 30, 2015 and for this inconvenience I would receive a $50 Sears gift card within 24 to 48 hours via email address. Today is October 23, 2015. I have called Sears Customer Service and they say I should not be treated this way however no gift card. They continue to take my info and phone number but still no gift card. I do receive a lot of other emails from Sears for $10 off on certain items, but no $50 gift card. I will have a hard time advising others to deal with Sears with this kind of treatment.

Stop hiring morons abroad that refuse to give the location of their call center due to a "matter of national security." They state it's Sears policy, so how do you file a complaint about an inept, incompetent salaried being? Sears need to stop hiding behind automated phone systems then cry "our sales are going down" while providing no customer service. I will never call your company for any type of service or purchase anything at your stores again due to a "matter of international ineptitude and incompetence." The being who told me he could not say where he was located was in Philippines and the name was Syles. For anyone out there let be known that there are more than 2000 documented complaints against Sears for anyone to continue shopping there. If you still think 2000+ people are wrong shop at your own risk.

I am the contractor on a condo project and have ordered 15 refrigerators from Sears due to their having a specific size that fits our cabinets. I have NEVER experienced a WORSE delivery service in my life or customer service which is simply talking to a person in Indonesia. They are absolutely the WORST. They NEVER show up when they say they will, they are so stupid they can't find an address. Over and over they can't find it. They are lazy and rude when they do show up. Sears obviously has no idea this is happening either. Unbelievable.

On Sept. 30 placed a order online for a metal gate. Oct 8 was expected delivery date. Oct 20 still no delivery. Decided did no longer want to wait. Would purchase from someone else. Phoned and was advised order had been shipped and could not cancel. Must wait 24 days after expected delivery date. Could not expect refund until Nov 1. I wanted my money right away. Talked to two supervisors once being put on hold for 30 mins and not once asked if I was still on hold. Of course at the end of it I have not been given my refund! How many other people are they doing this to! My refund was 100.00. I cannot afford to lend Sears this. Needless to say I will never purchase anything from Sears again.

This is the 2nd time I have had Sears out to repair my refrigerator. It is a Frigidaire fridge only (no freezer section). It was leaking on my new flooring. I called and made an appointment and found out I would have to wait for over 6 weeks. I told the service rep that water was leaking on my floor and would he rather have Sears repair my floor than send someone out sooner. He informed me that my plan would include any damage. Yea, right! Try to collect on that one. After waiting 6 weeks with my fridge sticking out 4 feet from the wall (I'm afraid to move it back in again, it's been moved so many times), "window of repair" is a tight timeline of 8:00 to 5:00. The day before, I got an email stating that I could get an estimated time of arrival first thing in the morning.

I bought the Kenmore Elite refrigerator one year ago and it completely went out 9/22/15. My first appointment went OK. They shipped a part to my home and a week later the technician showed up (before my appointment window) and installed the part. It still did not work. I called and scheduled another appointment and the second technician came out (within appointment window) and decided I needed more parts. Next available appointment was for 10/14. I asked for a call one hour before so I could leave work. Appointment window was 1-5 pm. I was home by 1 pm only to find a note on the door that the technician was there at 12:20 pm and left (no phone call).

I bought a Sealy Posturepedic Leola Firm king mattress at Sears on 9/4/15. Delivered 9/14/15. The mattress is significantly harder than the demo model in Sears, and I called and complained about this - I've purchased numerous mattresses over the years, and I've never had one be so completely different than the store model. My back is killing me every morning.

Contacted Sears Home Repair to replace the ice maker in my refrigerator. Sears charges $95 service call and deducts that amount off the total repair bill which I understood. Repair Tech came to my house, took one look at my refrigerator and said the ice maker needs to be replaced and he has a refurbished ice maker in his truck. He said the total charge would be $400. Note a new ice maker sells online for $69. I told the tech guy he was crazy and he said well then for coming out to look at my refrigerator I owe $100.26 for the service call which included the sales tax. I voiced my dissatisfaction to Sears Customer Service and asked for a refund since it was Sears who sent this person to scam me. Sears refused my request for a refund. Customers should shop elsewhere!

We had the same issue with Sears. We liked the Whirlpool washing machine and bought their warranty but when the machine broke and we called Sears to have our warranty work for us, they denied our claim. My wife was fuming. Then ended up getting a deltahomeprotect.com plan. Delta Home Protect sent a repair guy and he fixed the machine for $45 which I think is the cost of their service call with their Silver Plan.

SEARS IS THE WORST IN CUSTOMER SERVICE!!! Ever wonder why Sears doesn't have a Facebook page? If they do, it was hard to find. Most of Sears review online are problems after problem. I could not find anywhere Sears have at least 2 star ratings. I am a seller on Sears, and I receive the worst customer service from them. Their team is located in India. You cannot find anyone who would put even 1 minute into a case.

We contacted Sears Home Repair Services to repair our Central AC. A technician came over and stated that the central unit needed either to be washed with acid, which he did not recommend, or replace the entire coil, which was his recommendation. We opted for replacing the coil and we paid $1,209.00. One week later, the AC started freezing again and again. I called Sears two weeks later after the AC kept freezing and Sears sent a second technician who after inspecting the entire unit told me that the coil was never the problem that I should have been informed of that by the first tech that what I needed was a brand new AC unit.

Terrible service from Sears if you buy their yearly warranty plan. My dryer broke and when I called to schedule appointment they booked me 1 1/2 weeks later for appointment and never showed up saying worker was sick. They then rescheduled appointment for me for 3 weeks later... I went online that day and was able to book repair for it wrote that product was not under guarantee but paid cash, I got appointment 2 days later... And that was after supervisor said they have no appointments available sooner. They are terribly dishonest and untrustworthy. Sears is dishonest, untrustworthy. They give terrible service.

Well, it is hard to imagine that such a large company would be behind such a scam but here we are: after selling me over the phone their home warranty program for all our kitchen appliances, they are now telling me that our broken microwave oven does actually NOT fall under their warranty because it is movable!! How about that!!! When I called to let them know it was no longer working, nobody had told me such appliances were not covered and so they had okayed sending the technician, and of course I paid him the minimum service fee, only to be told, "Sorry can't do..." This is sooooo unprofessional, so wrong and unacceptable. Please do not fall for their scam, as we did.

I purchased a new Kenmore Top Loader Washing Machine June 28th, 2014 and a 5 years MPA. Upon arriving at home and having the washer hooked up, my first load starts and my garage gets flooded. I had to call and they sent someone out 4 days later. The tech that came out had to replace 2 parts. Total cost $395.83, more than I paid for the washer. No matter I didn't pay anything besides my time. Then before the tech left he runs a load to make sure it worked and a horrible thumping sound came from it and it sounded like it was off balance, yet it was empty. The tech said it's normal. Normal is a sound like people are pounding on my garage door, oh well I guess it is was it is.

I ordered double wall ovens and a gas cooktop from Sears Outlet. Initially I received an email saying that the cooktop was out of stock, so I ordered a new one. Then I received an email saying, vaguely, that there was a problem with the wall oven order, so I ordered wall ovens from another store. Another email saying there was a problem with one of the new orders, so I ordered a replacement. Then the warehouse called to tell me that there were (2) wall ovens and (2) cooktops ready for delivery. I straightened out the delivery with the warehouse, assuming that items that were not delivered would not be charged to my credit card. Wrong.

Purchased a Samsung refrigerator from Sears on 4/13/12, stopped working on 9/18/15. Called Sears service for repair. Tech arrives on 9/22/15, informs us the main PCB board is bad, needs to order and return, not covered under warranty, we pay $483.51. Parts arrive, tech returns on 9/29/15, installs new parts. He says to wait 24 hours for fridge to cool down, we pay an additional $79.50. Next day fridge is still not working, we call customer service. A senior tech is dispatched and returns on 10/01/15. Says it is the compressor which is covered under Samsung 5 year warranty, he orders parts, we speak with customer service and they open a case. We are told a technical manager and a consumer advocate will call us to discuss, never received a call or email. Next service call is scheduled for 10/06/15, never shows up. Next service scheduled for 10/12/15, never shows up.

HERE is what happened. I placed an order of 7 items. Only 5 came, the other 2 were supposed to come 3 days later. When it never arrived I checked online, saw it was cancelled so I called a rep. Was told not to worry, it was reordered. Checked, it never came so after calling and getting the run around I asked for a refund of 19.99 plus tax. Two times called, kept getting told I would get an email 5 times and each time I never got one nor did I received my money. Here is my order # **. The workers are rude and lie. I will never shop with them again.

I called Sears on a Thursday to schedule a repair on my dryer. They scheduled an appointment for Saturday between 8AM and 5PM. AT 4:30PM on Saturday when they hadn't come or even called I called them. Sears representative stated repairman was running late and would be there by 6:45. At 6:45 when he still hadn't come, I called again. This time they tell me "We've rescheduled you for Tuesday between 8-5." I was livid having wasted an entire weekend day for nothing but asked to be first appointment on Tuesday. Sears rep stated she would make the request. Tuesday when the repairman wasn't here by 10:30, I called Sears. They told me I was scheduled for 2PM. I asked to speak to a manager and was connected. I explained my situation and he apologized but was not willing to make any accommodations. I then cancelled my appointment.

Our dryer started making a buzzing noise, and it's still under warranty, so I called to make an appointment. Reaching Customer Service is not easy to begin with. It took me 4 tries. First time the call failed. Then I talked to someone whose English was far from perfect, she said she is going to make the appointment and everything is going to be great, and the call failed again. Next call failed again. Finally I was able to talk to someone and make the appointment. I asked her if any charges are possible. She said no.

I have a Samsung dishwasher that was obviously going to be a lemon from early on, so I purchased a Sears Protection Agreement to help cover all the repairs. In retrospect, I should have documented better all my repair issues, because Sears doesn't seem to be able to retrieve information that was done on previous service calls (of which I have probably had 8-10 over the past couple years). Most recently I called when the dishwasher was not working and giving a drain error message. At time of calling for service, a part was order and service appointment scheduled. I received the part and when the technician arrived he wondered if they even had the right model # of the dishwasher because the wrong part was ordered. He decided to order 3 new parts (probably to cover his bases, since he didn't seem clear on how to fix the problem) and scheduled yet another appointment to come back.

I have just spent the last hour on the phone trying to schedule maintenance for my HVAC system, which is included in my warranty. I was told I had already scheduled said maintenance and did not keep my date (not true). When I asked to speak to someone who could cancel my membership I was transferred to a department that does not open for another 20 minutes. The one item fixed under this "warranty" was my washer, a Kenmore whose transmission broke just after the initial 2-year warranty expired. That was 6 months ago. The same part has just failed again. I have spent more on my Kenmore washer than I spent in the previous 10 years on maintenance for a washer.

I purchased a Kenmore French door refrigerator on 7-19-2015. It was delivered on 7-22-2015. I was gone for a week and came back and phoned in to fix my refrigerator. My first service call was on 8-27-2015. The refrigerator had the alarm go on, telling us it wasn't cold enough. I have had 2 parts replaced, a thermostat and a thermistor. This was on September 4, 2015. This was to stop the problem which was the refrigerator was not cold! He was gone and the alarm continued to go off and on at no particular pattern, just whenever. I phoned back and told them it was not working and the same problem was still there.

My oil burner (Sears, 2 years old) did not start today. I have spent the last 4 hours trying to contact Sears service. When I finally reached them, I was told no one works on the weekends. Their offices are in Florida and Phoenix. This is Boston!

On March 3, 2015, I had Sears Home Services perform routine maintenance on my clothes washer and clothes dryer. A check for $134.50 was given as full payment to the service technician. The check cleared my account on March 10, 2015. While checking my bank statement for August, I noticed that Sears had posted the check a second time and an additional $134.50 was taken from my account. Attempts to resolve this with Sears were fruitless. Fortunately, my credit union was able to reverse the charge and the $134.50 was returned to my checking account. Now Sears has turned the matter over to a debt collection agency to recover the money they took when the check was cashed the second time. Now I am left with the situation of trying to defend my credit history because Sears cannot manage its accounts.

Ordered water heater, paid for installation. The installation guy calls without setting foot in my home, adds $175 to installation price. Raises flags, call customer svc. Will not send anyone else?? Keep being put on eternal hold. Last CSR, Elena, I spoke w/ told me cancel my purchase from Sears. They don't need my business, & to contact the BBB on Sears & installation company.

Sears Log In would not work. Reset password, no luck. Tried to purchase a item, contacted the store where the item was for sale, manager was help. Explained could not log in to purchase the item in my cart. Contacted c/s chat, was informed log in would be fixed in a day. Waited a week, still no luck. Sears chat told me that I would get the item for the same price, and after providing name, email and item number and store location, was told that a Sears specialist would contact about the issue.

We called and scheduled to have a inhome price quote for a new air conditioner to be installed. After waiting 2 weeks for an appointment, hot weather and 2 family members with health issues needing air, they did not show up. When we called because they were late we were told they called a couple days prior and because we didn't answer they cancelled appointment. Someone is home 24/7. Nothing on answer machine or message on cell phone. Now this is a second reschedule. After much fighting got another appointment, another week in hot weather only to be called all day telling me "running a little late, want to reschedule." We told them "no way, we've been jerked around 3 weeks now." Final call the tech Glen refused to come because he would have to come on dirt road. 1 block off paved road and our dirt road is traveled by all makes and models of vehicles with no problems.

I am so disappointed! It took me a month to have the time to do shopping for a garage door opener. Finally I met with Grant as I remember his name a very nice salesperson at Sears Fair Oaks Mall, it was a very easy and smooth transaction. He offered the service to install it so I paid for that $125. They contacted me on Wednesday to tell me that they will come to my place on Friday between 12 and 6pm and they cannot be more specific with their time frame, and that they will contact me a day before to confirm it. They called me on Thursday morning to tell me that they will come on Friday between 8 and 12pm and they cannot be more specific and I will be the first visit. Then they called me in the afternoon same day to tell me that they scheduled me for the afternoon time frame 12-6pm and they will call me before.

I had an appointment with Sears appliance. I got a call the day before. Automated said he would be out between 1 and 5 the next day. We waited the next day for the repair. My grandson comes home from school at 2:30 every day and the three of us were in the front room at 2:45. We always go over his folder. When my husband came home he found a note on the door from the repairman saying he missed us. He did not knock on the door as the door is right off the front room. When I called Sears repair appliances back I got a man by the name of Sam. Explain the situation. Sam said that they cannot come out for another week and a half. Everyone knows if they have to have their refrigerator at all times.

We paid $20K to have the kitchen cabinets resurfaced, in addition to new appliances and flooring. Well, the cabinets are - were okay to begin with, but after a couple of years, not holding up. The flooring was fine, except that the trim work really sucked! When you hire them, your wood trim is "hot glued" not nailed. Forget about what they tear out, they won't finish the job. I would not recommend paying their overpriced rates just because of the name. Somewhat happy with the bathroom update (10K) but cut into the laminate flooring and tried to hide it. A little caulk on the seams goes a long way - guess they have restrictions on how much caulk they can use. Would not recommend.

Have spent greater part of three months now trying to get a simple gasket repaired on our fridge. 3 cancelled appointments just trying to get someone out to look at it initially. Parts have been ordered and received, now follow up appointment was just cancelled and they are telling me new appt can't be until 10/27!!! One particularly infuriating appt on a Friday between 1-5 pm was cancelled by a phone call at 4:45 pm!!! We all know the repair guy wanted to start his weekend early, I totally get it, but don't wait until the last moment! Why can't they just bump someone to get a tech out today? They have cancelled on me 4 times now. I AM NEVER BUYING ANYTHING FROM SEARS AGAIN. I have told everyone at work and all my friends, this warranty service dept is disgusting in their lack of communication and accountability. I would honestly rate this zero stars if it let me.

I originally called Sears Home Warranty for a repair quote for my Maytag refrigerator. The ice machine stopped working. When I called, they offered a Home Warranty program and it sounded better than my American Home Shield warranty that did not include ice makers. I decided to give it a try when they told me that my current repair would also be covered at just the service charge. Divine intervention told me to hold off on cancelling my AHS until after my appointment with Sears.

Never purchase any appliance in the store FROM Sears. You will be charged for a delivery fee of $70. Purchase it online and delivery is free. The sales associate will not tell you. Consumers, view the item in-store and then pull out your cell phone and make the online purchase. Home Depot provides free delivery in-store and online.

Ordered and paid for an electric dryer on Oct. 6th. I called the 800 number after receiving a confirmation email, that representative was shocked I had not received a call from the local site. After holding for 15 minutes the rep return with an apology and stated the local store will contact me in two days, that was Friday. As of today I had not received a call for scheduling, so we went to the store. After 45 minutes of looking for the delivery book, the online order book, and for the actual dryer we were told they cannot locate it - "so here's your money." I'm so disappointed. After waiting and calling the Sears, they didn't have the respect to say "We sold the dryer to someone else." Lesson learned, Never purchase if you can't haul it yourself the same day.

Hello. This morning a repair person (so to speak) came to my door and rang the bell and I did not open the door but spoke to him through the window area. He did not show a badge (first and foremost) and he said he was called by Sears to service something. Truly he did not appear to look like a repair person and being cautious as I am, I was waiting for him to properly ID himself. Then he left but I could tell he was not happy, cause he said he was sent to my address. Please make sure your repair people ID themselves in the future.

I recently purchased a refrigerator and stove from your outlet store in Wauwatosa, WI. This has become and continues to be one of the worst decisions I have ever made. First, the third party delivery service that this location uses is incompetent and lazy. Twice they came out to deliver and without measuring refused to attempt delivery because it claims the refrigerator would not fit. Next, after paying with my bank debit card, which only took Sears two seconds to deduct money from, I was told the only means of refund was a check being mailed to me that could take up to two weeks. The unhelpfully management team had no means of remedy, no suggestions for resolve, and zero customer service skills.

I placed an order at Sears.com on Sep. 23, 2015 for a camping tent. I received an email from Sears on Oct. 1st, 2015 stating that my product had arrived. When I went to the store to pick up my already paid for item on October 12th, I was told by the employee in the back, Robert, that my tent was sold to another customer, at which time he proceeded to hand me a $5 coupon and told me to go to the register and get my money back. I was absolutely floored. When I told the young man at the register what Robert had told me, he was also completely confused.

All I should say is if you need any product from Sears, RUN AWAY! Do not support them. They are the worst company. The fish rots from the head on this one especially CEO Lampert. Well, first let me say the CEO and Executive offices care nothing about the consumer. It started in March 22, 2015. Purchased an entire kitchen full of appliances over $6,000! Had issues with several of them and by time it was finished and had appliances it was July 2015. Wrote a letter and contacted Exec offices only to be told what it is I want from them. Can you believe it? they said I got my appliances so what is the problem?

My mother bought a 900.00 washer from Sears before she moved in with us. We waited almost 6 weeks for parts and another appt, and then it was broken 2 days later! They were here today and we have to wait another week for more parts! We rented a washer for almost 6 weeks. Sears does not stand behind their products.

Purchased two twin XL mattresses, on delivery day they delivered one twin XL and one queen mattress. Was not allowed pick up at warehouse, had to wait additional 10 days for correct item. The mattress we purchased was defective, we went to the store to try to exchange. We were told that we had to wait 30 to 61 days to return or exchange the mattress. I said "Even for a defective item?" On top of that have to pay 15% restock charge. We ordered two additional mattresses and when set up the pickup of defective mattress were informed of paying a 15% restock fee and a $69.99 pickup fee! After 1000 "I'm sorry" replies. I had to succumb to the outrageous fees otherwise eat the entire cost of the defective mattress. The representatives were cold and crass and could offer no additional or upper level support. This whole affair dragged on for 45 days! I have always purchased from Sears in the past but they have lost me as a customer.

My husband and I used Sears for our wedding registry because we remember when it was a good American company with solid quality, and we wanted to support the company. Unfortunately, the company has not rewarded our loyalty. We've had a terrible time with their customer service, both in-store and with the 800 number. We received gifts in the mail (shipped directly from Sears) that were not appropriately packaged (for example, a Bissell spot cleaner was shipped to us in the product packing with no outside box or protective material around it).

This is the worst experience buying an appliance or large item I have ever had. I had to take off time for two different installation appointments during which my walls were destroyed. Upon installation, my new machine did not turn on. It has been over 4 weeks and it is still not repaired. They were supposed to show up for the second attempt at repair and the part had not come in so they were a no show. Now, the soonest they can come is in 2 more weeks. It will have been almost two months I have had a broken machine. In addition, calling both the store and warranty company is a complete nightmare. No one helps, calls you back or most often, "transfers" you to a line that does not exist. I've spent a solid 20 cumulative hours on the phone just to have a real person talk to me. Save yourself a mountain of frustration and money and go elsewhere.

Sears Appliance Repair is THE WORST service company I have EVER had to deal with. I WOULD SUGGEST NEVER EVER USING THEM! I filed a claim on Sept. 8th with my home warranty company to have my washer repaired because it's not draining. The first appointment they could get with Sears (because I have a Maytag) was Sept. 17th (a week later). The Service Tech came out on the 17th and said he couldn't repair the washer as he had to order parts and it would be Sept. 30th (another two weeks later) before he could come back out and put them in.

Our fridge began overheating in May 2015. Sears repairs failed numerous times and each time we needed to reschedule service, there was at least a 3 week delay for an appointment. In all, it has taken us FOUR MONTHS. Despite our pleas, Sears never expedited service. We were forced to buy another fridge at an outlet because we could not function without one for the months of delay. We are still not sure our fridge is completely fixed and it is October. Sears customer service has refused to compensate us for our losses.

I originally ordered a Sportcraft billiard table online at Sears.com to set it up at my home. It was challenging from the beginning to find a model that liked and was available in stock and for delivery. When I scheduled the item for delivery, I received a day before an automated call confirming the window time for delivery. I was waiting for it the following day but instead got a phone call from a representative asking to reschedule it because the driver had pulled out from the delivery area! I went ahead and rescheduled it two days after. Same thing, I got a phone call the day before confirming the window time, and again, half an hour before, I got a phone call from a representative, but this time, I was told the item was discontinued from the manufacturer but I could find a replacement item, and got transferred to another department.

I had an appointment scheduled for an oven repair on 10/9/15 between 3-6, and this was confirmed through our rental office the day prior. Well by 6 pm, no one from Sears had shown for a repair. When I called to inquire, Sears could find no record of me in the system based on phone numbers, and once finally located, had us listed under a previous landlord's name with our phone number, even though we had previously requested them to fix this error. After "again" correcting this, I was transferred to another department. I was informed that our appointment which was CONFIRMED the day before had miraculously been CANCELLED with no notification to us! I am not sure why Sears feels as though they may cancel appointments with no notification.

Called 2 weeks ago for repair on washing machine, guy told us what part was needed and ordered it for 175.00. Waited a week, another guy came to repair with the new part, 1st guy ordered wrong part. Waited another week to get apparently the right part. 3rd guy came to fix it, said it was fixed, left, put a load of wash in and washer won't turn on. Won't call them again. They suck.

PROBLEM ONE: Two years ago: Purchased new Whirlpool refrigerator in stock from Hometown Sears Store and paid in full for 5-year extended warranty. They delivered the very next day! Within four hours of Sears Tech delivery and installation, the ice maker was leaking all over the hardwood kitchen floor. Called the Sears Tech, who gave me his card, (because it turns out that he "handy-mans" on the side,) and he replied..."You'll have to call Sears Warranty on that." Turns out the Fridge was not leveled properly and ice maker line not routed correctly. Took Sears over three weeks (in August) to fix.

We scheduled an appointment to have our dryer repaired between 10-2pm on Saturday, the 2 Oct. After waiting until 2pm I called to verify our appointment and was told to repairman was running about 30 minutes late. The repairman then called and informed us that he would be unable to address our problem with the dryer since it would require him to go on the roof to clean out the vent. I was very specific when I scheduled the appointment to inform Patricia what the issue was with our dryer and if she had any training whatsoever she should have informed me that the repair serviceman would not be able to help us since he was not able to access the vent on the roof which was probably backed up.

My refrigerator broke with 6 weeks left in a 5-year extended warranty. It was nearly 3 weeks before they even got a repair person out. It is now 2 months with no refrigerator, after replacing the inverter, the compressor, the front panel and 2 recharges. The latest tech, the 7th visit, says it needs a new condenser. The warranty says they will replace the refrigerator after 3 or 4 unsuccessful attempts, but they bundle those under 2 "service orders." Sears also refuses to honor the extended warranty because it expired three weeks ago, after their 2 months of tinkering and delays between appointments! I will never deal with Sears again.

I do not recommend getting a timely appointment with Sears Home Service. I made my appointment online and waited a week to get my appointment during a window of 3 to 6. I work Monday through Friday until 5, so I left work early to make my 3 show time. Well, 6 came and went, and then I got a call from the technician at 7. He said he was still an hour away, but he would call before coming. He then called at 8:16 and stated he was 45 minutes before arrival. At this point, I had waited six hours and then who knows how long for the repair. I informed him it was too late. I asked that he arrive early Saturday morning to repair my washer. He said he couldn't.

My elderly mother purchased a microwave at the Mason City, IA Sears store on 09/26/2015. She took her owner’s manual from her old microwave and asked the sales lady for one compatible in size. The micro was in a box so when she got home she realized it was not compatible but smaller in size. She charged it on her Sears’s card and purchased a protection with it. She went to return it and was told that store was in liquidation and all sales final. I called customer service and explained that my mother is illiterate and was not told verbally that her sale was final or she wouldn't have purchased it. Also, her receipt shows their return policy which states she could return it. It didn't say anything about "no return".

I called Sears to have a ac repaired and it is used for a agricultural situation and the first person told me parts would be overnighted and fixed today. But now the tech isn't coming and the parts were never ordered. We troubleshooted the unit to see what it needed but apparently they can't do that... so I'm stuck with a 500 dollar useless ac that they won't fix till they decide to. Why ever spend money at Sears? Also the 2 year warranty apparently was a waste of money as well. Thanks Sears.

The first thing the technician did was try to sell us a $2000.00 duct cleaning. When he finished (he did not even do all the ducts) he said he put in a new filter, a charge of $101.99 which we did not authorize. After he left I got a ladder and checked. The filter was NOT installed. A week later I received in the mail a wrong size filter which I assume I was supposed to replace. They also added a "deodorizer" supposedly something put into the system that I did not request. They told me since it was done it had to be paid for.

After being a very loyal Sears customer for many years, my five year old washer broke. Sears wanted $1100 to repair. Opted to buy new unit for roughly half that amount. Asked 5 times if my older pedestal was compatible with new unit, and was told yes. Scheduled delivery for evening, as I had a late afternoon appt. Called morning of delivery and was told I was last delivery of the day. Three hours before my delivery time, they call to say they would arrive in 15 minutes, requiring me to cancel my scheduled appt. Pedestal was not compatible, so I had to buy a new one, and not one person at Sears cares... This is my last purchase from Sears.

I was given an appt. 8-12. At 12:02 called to find out what happened to the repairman. Stated he was at his first appt for 4 1/2 hrs knowing he was going to be there all morning and nobody informed me. I had a MD appt at 2. Didn't get him there till 4:43 to find out the repair part wasn't anywhere near the right piece ordered by scheduling. The repairman, as I found out was Jerome, no sorry. All he stated was the company overworks their employees. Not his fault. Very sad on the communication or shall I say lack of! Poor Jerome for working so hard on not fixing anything!

Kenmore Elite refrigerator (mfr#74043) delivered June 2015, by Sept. 27 - not working. Called Sears Home Service, didn't get an appt until Oct. 2. Repairman never showed and was rescheduled for Oct 5. Again repairman didn't show until 3 hours after scheduled window only to tell me the customer service rep was supposed to send part to my house, so he couldn't do anything. He ordered the part so 2-3 days more to wait. He said it would take 5 minutes to fix because ALL of these refrigerators need to have this board replaced because it's been RECALLED. I never received a recall notice! Sears has made a series of mistakes but it's now Oct 7 & still haven't fixed my fridge. Earliest they say they can come out is Oct 12. Who can live without a fridge for 2 weeks? Don't ever purchase an appliance from Sears thinking you'll get service!

Went to Sears to shop mattress. They claimed the Serta mattress was 50% off. Also they said if I did not like the mattress I could return it within 60 days. They did not mention that I would lose a 15% plus the delivery fee which was pretty hefty $70. I thought I would not lose anything by trying it. After 3 days of "trying it," I realized that the mattress was terrible. It made my back hurt and was so hard I could hardly sleep on it. I called right away as I wanted them to lose as little as possible. It was only then that I learned of the "restocking charge." AND they said they would only pick it up after I had the mattress 30 days. They took my name and all necessary information.

On June 30, 2015 Sears sent their contractors to install 2 new AC coils and 2 new AC units. During their installation, the installers broke a AC drain pipe which damaged my daughter's bedroom and other parts of the house. On July 12, 2015, I contacted our Project Manager at Sears and a claim was created through Sears Claims Department - (Ms. **, Sears Home Services Claim Processor) and then to Sedgwick Claims Processing. Per request of Ms. **, I sent 2 estimates to repair the damage done by Sears' contractors. I have not heard back from Sears or Sedgwick. Now there is health risks involved where potential mold growing inside the walls and carpet. I would like for Sears to repair the damages so that we can restore our household.

It has been MORE than a month, and we're not even close to having it repaired. First technician ordered the wrong parts. Now a month later, still waiting for their (so-called) technicians to show up to install the parts. I will NOT buy a Sears product every again. Stars? Like -10 stars.

My Sears purchased and installed under the sink garbage disposal stopped working. After doing all the suggested "troubleshooting" it would not start. Now that sink drains very slowly. And if I run my also Sears purchased and installed Dishwasher cannot drain and floods my entire kitchen! I called requesting service as my sink is unusable for anything other than getting water. Sears thinks it is acceptable to leave me in this manner for TEN DAYS! No doing dishes, no pouring cooking water in my sink, nothing! I asked if I could have another provider complete the repair and was told in no uncertain terms that doing so will void the warranty.

I ordered a new $600.00 dishwasher from Sears. It arrived on time and when the installation company came 2 days later to install it, we found it was dented in front. A call was made and we were told a new one would be shipped 2 weeks later. I took the day off work and waited all day. No word from Sears. I call them around 2 pm. I am placed on hold and hung up on. I call back and I am told there was a problem with the order, that management will call me.

We have had our worst experience buying a mattress and box spring in Sears, we pay in cash. They always show you this as the best offer! We had to return the box spring and buy another one to fit in our bedroom. We went back to Sears store in Wayne to get info about our money status. They say we have to call 1800, so we did and they say we have to go back to the store because they cannot help us. Went back to the store after couple weeks and they say we would get a check in 2 weeks; so this never happened. We have been in this back and forth for 7 months and at this time no money. Nobody is giving us answer about how to get our money. This is ridiculous.

Delivery service was suppose to call me 30 minutes prior to their arrival time. They did not and of course they came during the 10 minutes that I was gone picking my son up from school. I called customer service multiple times and the only answer I ever received was that they would have the warehouse call me. Finally, the rep informed me that the delivery service was done for the day and they could reschedule me for two days later. I ended up canceling my order and taking my business elsewhere.

So, it all started with a washing machine that didn't work. I called 1-800-4-MY-HOME that was on the washing machine to see if I can get someone to help me. I was connected to Sears and the guy recommend to get sears home warranty for about $40 a month for a year which come with unlimited service for kitchen appliances and dryer and washing machine with $60 deductible. I had sears service before and they seems to be able fix all the problem.

I am very disappointed with Sears Repair Department. My Sears' washing machine has been broken for three or more weeks and they have been out 3 times and still it is not repaired nor replaced. Every time I go out of my home to wash my family clothes, my anger toward Sears appliances increases. My kitchen is filled with these appliances! When I must replace them this company will not be my first choice.

I ordered a Thermos Nissan 48ounce stainless steel vacuum thermos. It was supposed to arrive saturday Oct 2. The afternoon of the second I contact customer service and chatted with Steve. He assured me I should get it either that day or the next. Well it's 8pm on October 5th and still no thermos so I contacted Sears again and chatted with Brooks whom advised me to contact the sellers. With that I advised Brooks that instead of me doing all the work trying to find my order how about I go online to Sears reviews and tell everyone how Sears service is terrible and how everyone should shop on Amazon. Then I ended the chat.

I purchased a Sears Maintenance Agreement on September 26, 2015 for $293.99. They came out to my house on Tuesday September 29th, 2015. I was told it was a thermistor and would be fixed before he left. I ran a load of laundry later that night and the problem was not fixed. Called Sears and they sent someone out again on Wednesday September 30th, 2015. This time I was told it had to do with the cold water and not filling up in the tub properly, this required a part to be ordered. The part was delivered on Friday October 2nd, 2015.

Refrigerator broke on 9/11... Sears came the following week and said it needed 4 parts. Waited a 10 days for techs to install parts... said it died and needed to be replaced. Living out of coolers for 3+ wks. because although they claim I'm covered under mfg. warranty, they are deciding (1 week) to the value of my refrigerator. Meanwhile, I'm taking care of my husband with Alzheimer's, living with coolers and trying to keep his meds chilled. Still waiting for this "magic number" so I can go back to Sears and buy another one. Like I really want to do this? Looking at comments about Sears makes me think, "No wonder they are going under."

Spent 8300.00 on a central air and cooling system. Has been serviced at least 4xs. This will be number 5. I have no heat. They say I need a new system!!! And I should have purchased an extended warranty which still would not guarantee me a working system. I am disabled and can't afford another 8 grand for a furnace that has NEVER worked properly. Beware!!! I will never purchase another thing from Sears!!!

Sears appliance repair services do not deserve to receive even one star. I had a rude sexist man come into my home and speak down to me and refuse to work on my washer. I have a complete extended 2 year warranty on this unit. This man came into my home and immediately expressed irritation that I didn't remove the clothes from the washer. I explained to him that because the washer was stuck full of water I thought he could help me drain it so that I could remove the clothes. He then told me no it is my responsibility to have the washer prepared for him to fix. I said "fine" as I was already bothered by his attitude and began to remove the clothes. He then left and sat in his car.

They promise service and 180 days warranty on the service. Have been having problem with washing machine for last 60 days. So far I have spend 120 dollars plus my monthly 40 dollar premium and the machine is not still fixed. My suggestion is do not buy the home protection insurance from Sears. It is a scam and bad, bad service.

We bought a bed 9/24/15 and received it a week later. When my husband and I went to bed that night we quickly discovered the bed dipped in the middle, it was quite possibly the worst night sleep. We bought this bed because it has the individual wrapped coils and the lady at the store said it was great for people with bad backs. My husband has degenerative disc disease from being in the Army, so a good bed is imperative for his back. When we called customer service they were adamant and rude.

I had my new dishwasher delivered by Sears today. When the installer left he said he was running it through a cycle. When it said clean we opened it to find shredded paper. He ran it with the paperwork and a packet of samples inside. Who does that?? Not the way you want to find your new dishwasher full of shredded paper. When I called the delivery service they told me if I wanted the paperwork that was ruined I would have to go to the store and ask for it - No help at all. Thanks Sears.

Left an 75 year old woman without refrigeration for nearly a month after being outsourced by Sears Home Services to Tech Pro Plus Inc. on 9/10 with a promised repair date of 9/17. After several phone calls to Sears Home Services and Tech Pro Plus Inc. the elderly woman was required to use part of her limited income to purchase a new refrigerator. Horrible customer service!

Horrible experience! First - It took over a week to get an appointment. They come out and figure out the problem and have to order the part and of course want payment in full. They can't come back for another full week to install the new part. They come back, install it, leave and I do a test load - Still doesn't work!! I call customer service. They do not know when another technician can get out to service us. I said "Of course not. You have been paid. Why should you come back out?" I asked to speak to a manager and of course she was not available. Sears used to be reliable. NOT ANYMORE!!!

I can't believe Sears is charging me almost as much as I paid for dishwasher for a motor when it's only a year old. I'm not calling you to fix nothing again. I'll buy nothing again.

We contracted for a bathroom remodel and a kitchen makeover in April of 2014. The 2 projects would take 2-3 weeks to complete and over $40,000. The first phase was the bathroom, it went sort of ok, some problems occurred, but eventually they were worked out. It was a sign of things to come. When our paperwork said "frameless shower door" and the contractor installed a non-frameless shower door and the coordinator said they "don't do frameless shower doors for safety of their employees", we should have known this was not a good sign (The only reason I did the bathroom remodel was for the frameless shower door, I'm handicapped, I need it, it was sold to me).

What is happening? I have been without a working fridge for over 15 days! I reported it on 9/16. Sears repair claimed they must order the part and scheduled me for 9/28. My part came promptly two days later, but when I called, they said a repair man could not come before 9/28. When the repair man came on 9/28, another part was needed and I started back all over again with a new repair date and part being shipped. When I use the chat function, they said the soonest date was 10/8 but they would put in my file that I should get emergency service.

I went to Sears.com for a tool set which I could have delivered to the store in two days or less. I make the order and get the confirmed shipping timeframe of two days or less to the store. When I get to the store three days later I find out the order will not arrive for several more days. I contact customer service to find out how they plan on making it right. They insult me with an offer that does not reflect the severity of the transgression... I make it clear that had I known it would take so long to receive my order I would have gone with another vendor. They say they cannot help me... I am seriously considering sending this to the state attorney general.

We ordered a NordicTrack treadmill and delivery was for Thursday between 2:30 and 4:30. I had to work. My boyfriend had to drive an hour and 10 minutes to get home from his job as he left early today. The delivery guy was 15 minutes early and he wasn't home yet. Customer service asked where we were and I told them the time frame was 2:30 to 4:30. My boyfriend was going to be there in 5 minutes. The delivery guy left, called me and told me, "That was too bad." He was the one there too early. The customer service rep was terrible and said he was knocking on my door and asked why we weren't answering. We had a specific time that wasn't met by the delivery person.

I bought a washing machine on 8/7/12, for $482.83, 3 years ago. I bought a 3 year extended warranty at the time of the first service call, which will end in July of 2016. Very early morning on 9/29/15, I started a load and when I pressed the start button nothing happened. I asked my husband to check and we even ran an extension cord to another outlet to see what was going on and still nothing. When I arrived at work, I called the service department and after speaking to the computer, the first rep (Ernie) and then the second rep (Elena), I was asked to do a number of steps to ascertain what the problem was. I explained that my husband and I were both at work and could not do this, could we just get a service call. Elena told me that if the service tech came and found that the problem was with the electricity to the machine - I would be charged for the service call.

First appointment went fine. Tech came, said I needed a part, made me prepay part and labor. Said all would be covered. Received part. Appointment made a week later. Waited 8 am to 5 p.m. no call until 7 by an automated machine saying couldn't make it. Wouldn't give me new appointment for another two weeks. 3 days before that confirmed appointment I called and was told they had no appointment recorded. The woman said great news, we can get you in tomorrow. Tomorrow comes, start my wait at 8 a.m. at approx 12 p.m. technician says he's downstairs. Went down. No one there. He got sent to an associated address only 8 blocks away and refused to come the 8 blocks. Called company immediately and within seconds was told I was taken off the route and would have to reschedule. I am now disputing charge with Amex and trying to find a reliable person. I can't believe Sears has sunk to this level. Stay away!

I echo the sentiments of many, if not all, other reviewers in the disappointing and frustrating dealings with their Customer Service, Repair, and Membership Departments. I will spare you the details of my repair experience. This program is totally ineffective and I believe the entire staff is made to give us the runaround on purpose! I have been trying to cancel my membership but have been directed to numerous other 800 numbers, transferred to departments that are conveniently "now closed," and outright hung up on when they learn I want to cancel my membership!

9/11/2015 - our four year old Kenmore Elite Refrigerator (model 795.71053.010) stopped working. We called Sears Home Services, who dispatched a technician as soon as possible - 9/14/2015 (3 days). Their diagnosis - failed linear compressor. The replacement linear compressor was shipped to us and the earliest the next Sears Home Services technician could return was 9/24/2015 (13 days). The technician replaced the LG Linear Compressor, tested it and told us not to return any food to the refrigerator/freezer for 24 hours - allowing time to cool, and in case the replacement compressor did not function. Sure enough, within 24 hours, the inside of our refrigerator was a balmy 72 F, so #2 LG Linear Compressor failed upon start up.

My two yr old refrigerator I bought from Sears & paid for extended warranty (LG). Water stopped working. Instead of sending out a repair person they "diagnose" on phone. They diagnosed incorrectly. Water starts flooding inside of fridge. No matter what, they cannot get a repair person out to you before 2-3 days even if their appliance is flooding your kitchen. The repair guy didn't order all the parts he should have. I asked for a different repair guy. They say they will send you a different guy, but they won't. About their 'call center' cust service - I have been disconnected, hung up on, calls not returned from supervisors (Joey), and appointments made that never materialized. Still waiting for my refrigerator to be fixed. Never buy the Sears Extended Warranty!

I found a treadmill in a Sears store but they didn't have it in stock. The associates suggested ordering it online and having it shipped to the store nearest me. It took two weeks for the treadmill to arrive and I picked it up from the Morehead City, NC store. After half a dozen uses, the belt began to fray and I was still within the 30 day return policy so I contacted Sears.com and asked what to do. Patricia (online chat) said it had to be returned to the store it was picked up from so I loaded it into a borrowed vehicle to return it to the store.

I have been trying to get my Kenmore refrigerator repaired. I have now been out of work and/or used a Saturday four times. Each time the service technicians have either missed the appointment (I get a call at the end of the window asking me to call and reschedule), the tech comes and the repair didn't work, or the tech comes, says it’s an easy fix but he doesn't have the tools and equipment to do the repair.

On July 23, 2015, my husband called Sears to come repair our Kenmore Elite Dryer because there was no power. Over the phone, Sears offered us a Sears Home Warranty Plan for $39.99/mo. to cover all our appliances. We signed up for it. On August 4, the technician arrived and determined it was a bad motherboard. He ordered a remanufactured motherboard and rescheduled the appointment for August 8 to install it. The new motherboard arrived by mail on August 6, and on August 8, the technician arrived and replaced the motherboard with a remanufactured part. The dryer still did not work. He rechecked the motherboard and determined that the front electronic panel was corrupted and had blown out the remanufactured motherboard.

Landlord bought new disposal on September 22, 2015. Old one is leaking profusely. Told Sears they could come either Tuesday 9/29/15 or Wednesday 9/30/15 after 1:00 pm. Landlord called me Monday to tell me that they would be out there from 10:00 am to 1:00 pm on Tuesday. He knows this will not work so the landlord lands it in my lap and tells me to work with them to reschedule. Wednesday is already booked but they can come on Thursday.

Purchased several years ago, microwave with coffee maker. Unfortunately coffee mug broke and according to Sears, cannot be replaced. Most unhappy with this model, although thought it was a great invention.

We were looking for a nice pillow top mattress everywhere. Researching all stores. We were intrigued with the ad from Sears stating 'Free shipping' on their mattresses. We spoke with the representative and she assured us we would get the free shipping. The mattress came and on the bill was a charge for shipping! ($90). We called customer service and they assured us we would be reimbursed. Weeks go by and still no reimbursement check. We called again and we're told "oh, you were supposed to fill out the other form within a week of the delivery of your mattress to get the in-store credit for the shipping costs". WHAT?? Not one of the reps had informed us of any 'form' to be filled out! AND WHAT IN-STORE CREDIT? NO! We did not want in-store credit, we wanted our CASH back. Sears NEVER reimbursed us the $90 shipping fee. We used to shop at Sears, but no more now. Sears will never get a penny from this family.

My refrigerator was not working so I called Sears for repair. They sold me on the warranty saying it would pay for itself just in that first visit. Signed up but turned out that my daughter turned the freezer and refrigerator settings off on the front panel, so no need for the service, but decided to keep it just in case since my other appliances are getting older. Turns out about 4 months later my microwave hood combo and dishwasher started having problems. After several attempts to file a claim I was finally able to get an appointment with a third party service provider that told me I needed a touch pad and some sort of transformer. Those parts needed to be ordered (paid him $60), he said he would be in touch. Weeks went by and finally Sears calls me and tells me they have reassigned the claim, someone will be in touch.

We purchased a refrigerator 2 years ago from Sears. On August 23rd it stopped being cold. We called Sears on Monday, August 24th. They couldn't come out until September 8th. They couldn't fix it and said that a part would be ordered and they would return to fix it. They came back September 16th; still couldn't fix it. Keep in mind we have no refrigerator this entire time. They came back on the 22nd and determined it to be "unfixable." They finally determined there was a leak in the system. They said they would process the paperwork and get us credit for a new one. "This should only take a couple of days."

We purchased a mattress and box spring and set up a delivery. The day before we received the two hour time frame. The day of delivery came and so did the time frame with a no show or a phone call. We called Sears Home Delivery and all they could tell me is that they were running behind. Well no kidding! I asked how long would it be and they couldn't tell me. They said that they can email the warehouse and they should know within an hour. How does Sears Home Delivery not have a phone number to the warehouse?! So we ended up having to reschedule because we had dinner plans.

Dennis is the rudest employee I have ever met. Twice I have interacted with him and both visits were very unpleasant. First time I asked if he knew if Sears sold air filters and he couldn't give me straight answer rather than giving me run around and talking down to me. I said it's OK I'll just go to Walmart and he responded in a smart tone, "Or you could just go to Kroger". Then I walked over to the register to be rang up and Dennis just pursued to stand there for about 2 mins before I assume a manager walked by and started to say, "Can someone please check these people out?" Then Dennis tried to act all buddy with me and I could tell he was putting on a show because his manager was around the corner.

I had an oven delivered towards the end of June. In September, my son put aluminium foil in the oven and it melted. I called Sears to repair the damage at my cost since I knew it would not be covered under the warranty. Kenmore does not have parts for it... yes, after 2 months no parts available. I've asked for a replacement oven and they said no. I need to buy a new oven. I spent $2400 on an oven that after two months, no parts are available.

My story: I bought a washer from a Sears Outlet store advertised on their website as having that item. That after chatting customer service to find out what they meant by buying AS IS as I could not believe they would mean just that. My 2nd huge mistake (after buying from these people at all) as I believed him when he said they just want to make sure I know I was buying refurbished. Shortly, that store called to say they did NOT actually have that item. I found the item in a different store also as advertised in stock on Sears Outlet Website but for $70 more; exact same item. I chatted Sears customer service again for over ½ hour trying to get some assistance in transferring my payment to the second store as I didn't have the funds in one day to buy 2 washers. I also wanted, since it was their advertised error, them to honor the 1st store price.

Purchased 2 routine parts rubber trim for a front end loader LG and a soap dispenser housing for the front of the machine, from Sears Parts. Called their home repair to install and they said base fee would be $79 and if it is just installing the 2 simple parts. But if there is anything else the technician would quote me more. Technician called day of repair and told me it would be over $200. Called customer service and they gave near the runaround. Advice, deal with somebody else.

My husband and I bought a Kenmore Elite Dishwasher less than a year ago and spent $1200 without installation. After four months of use, it went bad. They replaced the keyboard. Then it went bad again after two months, and then twice after that for same issue. This is called a lemon law. I called to have it replaced by a new one. They never told me that you would not get any money on the difference if new one was less, but they did expect you to have a credit card on hand to pay for difference if price of new one was higher. Since I was mad about this issue, and told her "why should I pay my guy to replace it again if it's your fault for selling me a defective one?". The lady told me that they will replace it for free since there was a difference of $350 less, which will not be refunded to me.

The SEARS home appliance warranty protection plan is a joke! When I purchased it I was told that they had contracts with services companies in the area where I live. They did NOT because they had enter the town I live in wrong, therefore I had to use the "SEARS" repair tech. It has taken 2 months to get this problem we thought resolved in getting our dryer and washer repaired. I was able to use my washer while WAITING but not my dryer. I went and bought a new dryer due to this. While the tech was repairing my washing machine yesterday he broke a switch. Now I can NOT use my washer! The tech said "sorry" and they would call to set up the next service date. They did, ALMOST 4 WEEKS out! This is UNACCEPTABLE!!! I will never buy any SEARS product again.

I used Sears Home Improvement and had my kitchen redone. The quartz countertop ended up with a crack that was obviously there from installation. It was next to impossible to communicate with Sears. I had tried for months to reach someone and no one would return my call. I finally reached someone with Sears and I was told that due to the fact that I used a raised electric skillet (this is a skillet that does not sit on the countertop directly but has feet that keeps it off the counter) it was my fault. I had used the skillet on other areas of the countertop with no cracking so why that one spot? There would be no help coming from Sears. I had also purchased a refrigerator that had a leak and as many times as I had Sears repair come out to fix it, they never could and I had to deal with it. That was their attitude, there was nothing they could do. All this serves to destroy any confidence I have in Sears services. I will never use Sears again.

Model # 146.16132110, sears grill with extended warranty will not be fixed by sears. Though I have over a year left on my extended warranty, they say the firebox is not covered for rust. I contend the rust that resulted is from the original material disintegrating due to poor construction, and corrosion due to heat and acidic meat residues. The technician from sears told the home office that this grill was in pristine condition and showed no sign of rust or deterioration from top to bottom. The tech advised the warranty office that it was obvious this grill was well maintained. I am all for a class action lawsuit, these people are ripping us off! They offered me $100.00 towards a new grill which I declined. Folks, it's not about the money, it's about the fact they know this is a nationwide problem and will not fix the problem.

We purchased five overpriced, what we were lead to believe to be "top of the line" products in 2011. Our freezer section to our fridge decided to work intermittently on and off all the time in the summer days. We called Sears for help but all we got was put on hold, hung up on, transferred to a dead line or promises of call backs that never came. My husband had purchased extended warranty over the phone with Sears and still no help. Apparently where we live is out of the Sears service zone and "surprise, surprise" Sears has no record of us purchasing extended warranty. Over countless days of fighting with associates of Sears on the phone we still ended up with no help and a broken freezer.

Bought 4 appliances, one being a stove, got the run around as to the delivery date, got it a month later all banged up, salesman himself delivered it after he got off work in his own personal vehicle. He left it in the box and left, found all the damage when my boyfriend got home and we took it out of the box. I should of had him take it out, I cannot get this item return or get a refund. This has been an absolute nightmare, everytime I call customer service I get a different story and they are going to do this then they don't.

Well first of all they didn't get a permit. Then second of all they want me to get a licensed plumber which I was not told upfront. I was only told that I might have to get electrician - that Sears is a one stop shop. Now they want to drill through the side of my house. Run this pipe. Looks like crap. If they knew that I was told AC unit would be up on the stand they put it on the ground and being on the ground the air when it comes out is hot. There's about 13 foot of duct work but the sun beats on and they want to tell me that's not. It just like they wanted to tell me about the gas line before Sears contractors or even Sears starts blowing smoke up somebody's butt. They should find out what they do for a living. I've talk to different management. I've told them that I did not want that contractor back here.

I hired Sears to do a full remodel of my bathroom. It turned out to be the most professional job! Gary was very helpful with organizing the Sears team in ordering all the product needed. Andrew ** and team came to install the bathroom and were very professional. Always on time and very precise. It looks so amazing! Thank you!! The pictures do not do the bathroom justice.

0 stars. Purchased Kenmore Elite Refrigerator from local Sears Store Boise, Id. Appliance 9 months old! Product over $2,000! 2 issues. Code RDH appeared and water stopped working. Part ordered by Sears. 2 weeks later, service came. Wrong part. Will be another week - 2 to have repaired. We purchased the extra warranty. We also went to the local store and got the runaround. I used to rely on Sears for their products. Not anymore. They do not back their products and customer service is atrocious!

Regretfully I signed an agreement with SEARS for a home warranty. After filing a claim, not only the issue hasn't being resolved, instead I received LIFE THREAT over the phone from a Sears local Vendor and Sears has ignored the serious live threatening statements multiple times. It goes like this: My Dishwasher went bad and I filed a claim 2 weeks ago. I was referred to a local service provider who didn't answered the phone for 4 days. On the 4th day and only after I called SEARS, they told me that the contractor was not capable to service my dishwasher due to its brand. At that moment, they arranged a new appointment with a local company that operates under the name of Alexandria Appliance Services and Accurate Appliance Services. On that day (Tuesday) an appointment was scheduled for Thursday between 8:00 am and 12:00 PM.

I ordered two Serta Coralee Twin Extra Long Mattresses on August 13, 2015, and received one mattress on Sept. 8th with the promise that another delivery person would bring the second mattress later that day. Today is Sept. 24th and many phone calls later to customer service, have not delivered my mattress. I am very disappointed and angry. My son is sleeping on the sofa. I want my mattress!

After 4 service calls over a period of about 6 years I still have the same issue, my fridge will not stay cold. The service men were never here long enough to do any repairs. They would replace the same part, add gas and hope that the problem would go away. You would think that the fourth service man would realize the last 3 service men's mistakes, but alas another fool. He replaced the same part, added gas and left. The service manager stands behind his service men. Now that the warranty has expired and the service manager feels that his men did a good job, I am without a working fridge (4 times trying to repair the same problem).

If I could give zero stars I would. Took a Kenmore Elite canister vacuum in to be repaired. Employee only took part of the vacuum and when I asked if he was sure he didn't need the whole thing, he replied "I don't know for sure, but it's easier for me to send just this part off". Now it's been over a week and I just got a call saying they need the whole vacuum. Now I have to take my 10-month old baby, drive 1 hour round-trip and deliver the rest of the vacuum to these incompetent people. I am beyond frustrated. Not to mention this expensive vacuum was purchased less than a year ago. Terrible products, TERRIBLE customer service. To even get to this level of service, it took me several days of calling, speaking to over 10 customer service representatives and asking to speak to a manager and being hung up on (TWICE). A fail at all levels of dealing with this issue. I will never buy from Sears again.

Sears HVAC AC failed. Service call in early May could not be filled until May 23. By that time, AC coils had released water from attic unit throughout ceilings, walls, floors, damaging structure of house and resulting in thousands of dollars of damage. Repeated calls to Sears Service regarding Kenmore dishwasher resulted in service calls that missed real problem: the Kenmore dishwasher water line was not fitted properly by Sears and never serviced properly for the initial installation error.

Call SEARS in regards to smelly and mold in front loader washer. Repair person came to my home and did nothing to resolve the problem. He added a washing machine cleaning tablet and charged $120 for the tablet or his so called repair. Sears is nothing like it use to be. Have bought other appliance from Sears but never felt rip off like this. Sears thinks $120 is fair for one washing machine tablet. This made me angry and I guess Sears does not value me as a consumer, so I will take my business to Lowe's. I sure they would appreciate my business and I sure they would stand behind their product. It is sad that USA built Sears but they outsource their customer service to INDIA.

On September 9, 2015 I requested a repair of our Sears dryer. The heating element was not working. The rep I spoke with did not speak English very well and I gave her my credit card number and told her I wanted a Master Protection Agreement for the washer and dryer for one year. Instead I got a $39.99 charge on my card that requires me to pay $60 for each visit. The $39 charge will be on my bill every month. It is not what I asked for. Today I tried to cancel this thing and spent 3 hours on the phone and talked to 5 people.

We purchased our Kenmore washer and dryer 10 years ago and they have lasted until now. The dryer was not heating up so we called the Kenmore Repair on Oahu and were told Donald comes over once every two weeks and would be here on 9-3. He showed up and seemed like a nice enough guy. He took apart the machine and told me he would call with a quote for the parts. He called the next day and had me pre-pay, no-problem. He came back two weeks later only to leave a note stating he did not have the parts. What he wrote was that he thought the parts were sent to me, this was false because he told me on the phone he would have the parts sent to his shop so he would have them when he came over. He wrote that he would call, he never did nor is he answering our phone calls.

Be very careful when shopping at Sears. They have no limit to how low they will go in an attempt to cheat their customers. When - not IF - you have a problem with them, be prepared for the worst possible customer service resolution. My experience began with the purchase of appliances that QUALIFIED for Zero Interest if we used our Sears Credit Card. Even though we paid off the purchases in the allotted time, Sears underhandedly charged interest AND to make matters worse, has sold that fraudulent "amount" to a collection agency after having acknowledged the interest charged was NOT VALID - IN WRITING!!!

ATTN: CEO OR ANY OTHER TOP MANAGER AT SEARS. This is the most disappointing and frustrating experience I ever had with SEARS or for that matter with any other company in the United States since 1987 I came to America from Europe where I also spent 12 years as a journalist. February 2015, bought a new Kenmore Refrigerator, 0600/U800 from SEARS in Falls Church, VA. Check under phone **. June 2015, still under warranty, the refrigerator stopped working, waste of food worth more than $100 -- two weeks without a refrigerator, dozens of calls made and time spent, spoke to supervisors, waited for the part, and it was fixed on 30 June. This is on record with Tech Support 1800 215 9162 under phone no **. No one at that time told us we are entitled for compensation of food loss etc.

Sears is the worst. Their customer service has be the worst in world. They are overpriced in everything. The 5 years insurance is 356.99, you can Lowe's and get the 5 year insurance for 110.99. Lowe's does same day delivery, Sears delivers when they feel like it. Their drivers call once and leave if you don't answer. My house has a door bell, ring it. Don't assume no one's home and leave. I must say, Sears is the worst place to buy from. I wouldn't recommend anyone go to Sears. Zero stars in my book - they don't deserve a stars.

Had a washing machine scheduled to be delivered between 1:15 -3:15. I called at 4:00 and was told they have 5 more stops before they deliver to me. Delivery people came an hour later and refused to set up washing machine. They were in a hurry probably because the Eagles game came on at 4:15. Called Sears got the Indian call center. They called the delivery people and told me they will call me. They didn't call. I called back at 6:40 and was told they went home for the day. I called first thing this morning gave the Indian my phone number to look up my order, tell him the whole story. He puts me on hold for 20 min and disconnects and doesn't bother calling me back.

On August 18, 2015, I ordered a microwave part 00795912 from Sears PartsDirect because the microwave manufacturer, Bosch, did not have the part in stock. The Sears PartsDirect website listed the part as "in stock." I contacted the company and ordered the part. Days later, I discovered Sears PartsDirect did not have the part in stock and still does not have the part even though it is listed on the website as in stock. Plus, a month has passed, and I am still waiting for the part to arrive.

I purchased over $300 merchandise for my flower girls and bible bearer. However Sears double charged my card and shipped me 8 pairs of boys shoes and 6 pairs of girls shoes. When I went to return it the store denied that the product was theirs and it was sold by Kmart and I had to take it to Kmart. I had to argue with the salesperson and the customer service people on the phone. Also I bought a dress for my 3-month-old niece. They charged me twice and I never received any product. And because I really needed that particular outfit I purchased it third time and received it. When I mentioned this to customer service rep she refused to refund stating I had received the product.

Bought a washer five years ago and they offered us the protection agreement (we never get extended warranties) for $190. We only agreed because we would get the money back in a store credit if we didn't use it. #1 - they never contacted us after the five years, we had to remember. #2 - rec'd the $190 "store credit" in the mail today - we have one week to use it! #3 - it isn't a credit, it's a coupon. Have to spend $380 first to use it - absolutely no store credit. Sears has officially lost a long time customer. We will never set foot in a Sears store again.

I ordered a refrigerator online, credit card was charged for $479 on July 29, 2015. Refrigerator was never delivered, order was cancelled by me and now two months later my credit card refund is not given. Why? Such lies, customer service so bad... Never again.

I have a 2-year old LG top of line washer and dryer. A flood of water came out of bottom, so I called the repair center. I would have had a local repairman, but they will not repair LG machines. If I had known that, I would not have purchased a LG. The call center scheduled a repair man for Saturday from 2-5. We waited and at about 3:30, I called and they told me they had given the repair to Sears and they would be there between 4-4:30. They never came. When I called at 5:30, I was told the appt was cancelled. They don't know who did it. I did not. I also did not know they gave the job to Sears. I should have called Sears direct. Also, I could not understand anyone I spoke with because of the heavy accent. Poor service. I need the washer because young children live in the house.

I have bought the 7 piece dining table set in Sears Online after reading the description and also calling the Sears customer care and confirming it with them that it is a full 7 piece set for $1005 during the Labour Day sale. I only received just one piece, an dining table only, but not 6 chairs, so I have called Sears customer care (1 (800) 697-3277) everyday almost 15 days now. Since then I am always receiving same response that "We will resolve the issue." But now, today, they have confirmed they can't deliver the chairs as describe in the website. (I have attached a snapshot of their details and description below.)

I have so far been without a working fridge for 15 days and there is no hope of anything happening within the next 15 days. I reported that my fridge was not working properly and the first appointment I got was after 8 days! After that the technician came out and 'fixed' it - Now it does not work at all!! They told me that the next appointment available was on September 30. Another 13 days away. Here's the problem: I have a Sears Master Maintenance Contract. Supposed to cover all without further payment. I have paid about $1800 upfront.

Our Kenmore washer is making a horrible sound. I scheduled an appointment for September 17th and was told it would be the one on the route, between 4-5 p.m. but that the time could range from 8-5 p.m. I also gave my cell phone number and asked that the technician call as I worked 5 minutes from home. "No problem" I was told. I got home at 4 p.m. and there was a note on my door that said the repairman had been there at 11:20 a.m. No messages on my cell phone but 2 on my home phone. I called the number and there were no notes to call me and my cell number was not listed. I was asked to hold by the representative. When she came back on she told me she had contacted routing and the repair man would come, call in 20-30 minutes and then come to the house. The next call I got was at 5 p.m. and it was routing.

We had our roof replaced through Sears who used Pro-Tech Installation. Usually, when professional roofers replace a roof, they bring a dumpster to throw all the debris into. This time, they decided to use our front lawn. Picture 1 and 2 are from one day AFTER they were to remove the debris. Spoke to our Sears rep, who was 'shocked' that it wasn't taken care of. They contacted the contractors and told them to come and clean up the debris.

Called at 7:00 AM and was advised that they can do NOTHING for my non-working refrigerator because the tech that came out yesterday when the unit was working ordered parts. I must wait 10 days for parts to arrive and tech to come back even though THIS IS A DIFFERENT ISSUE. "No refrigerator for 20-plus days, so sorry. We will reimburse you $300 for lost foods." Where does $300 go in the grocery store today? What about the coolers & I am having to buy to put what I can salvage in.

My grandmother bought a refrigerator from Sears in the spring of 2012. It worked fine for 1 yr. In 2013 it stopped working. The service guy came and fixed it but the problem was not solved for long. They fixed it 5 times after that with no improvement and hundreds of dollars in food lost. My grandmother went the entire summer with no refrigerator and to add insult to injury they were very rude, dismissive, unprofessional, inadequate, conning, and a liar. They came to the house and told my grandmother that the refrigerator needs a compressor but then went and document that he never came into my house hence requiring another visit just to once again confirmed what was already told to us. I don't know and/or understand. Why the lie? As of 9/15 we still does not have a working refrigerator but is over it was the service guy and is now requesting a replacement.

We had a Kenmore washing machine installed in our house on September 11, 2015. The installation was part of the ticket price which we paid to Sears. The installer did not connect the hot water hose. This resulted in flooding of our kitchen and adjacent bedroom. We have had to hire an independent "flood damage control" company. Sears is not answering our phone calls in a timely manner. The manager of the store suggested that it was the "installer's fault". However, "Respondent Superior" applies. If Sears outsourced to them, and we paid Sears, Sears is still responsible for their mistakes.

Called Sears about 4 times concerning my 1.5 year old stove that the lettering is coming off the front where the knobs are. They won't do anything about it. They tell me that's normal wear and tear. I told them I wash the stove with soap and water. They could care less about it. They said even if I purchased the extended warranty it would not cover that. If that is normal wear, I can't wait to see what it will look like in another year. DO NOT BUY ANYTHING AT SEARS!!! Their online complaint site won't even allow me to leave a complaint.

This is the second time Sears did not come within the 4 hour window. They do not call and say when they will come. They just do not show up. The call center is not able to help. Getting to a supervisor is very difficult and they can't help once you get them. Do not use the Sears repair service as they are terrible.

I took my Kenmore vacuum in for repairs 8/28/15. I received a message telling me it would cost $173 to repair the vacuum. Joan from service repair told me the vacuum was bought Sept 1, 2013. My receipt shows the vacuum I took in was purchased last year in Nov. I took a picture of the receipt and sent it to Sears to prove I am being scammed. So now I am taking all my proof and the conversations I recorded to the Attorney General to have Sears investigated for fraud and now theft. The phone message said my vacuum was fixed and on its way back to the store implying I will not get the vacuum back until I pay $173 for the warranty repairs.

I have repeatedly asked Sears to send a different service technician because every time the same one comes, the lawnmower ends up in worse shape than when he got there. There are wires hanging out. He tore up the transmission. And yesterday when he came my husband had purchased blades to put on it and they were laying on the lawn mower. The first words out of a guy's mouth were he wasn't putting them on. My husband informed him that he didn't ask him to put them on. He had planned before he got there but he hadn't had the time. The man starts yelling and screaming and telling my husband that he is going to blackball him and that he will never get service again. I have complained about this man time after time. He's rude, racist and extremely nasty. I just don't know what else to do. I've asked them not to send him but they keep sending him saying that he is the only service technician for this area.