Hobby Lobby Reviews

Worst shipping ever. Ordered Dec 8. Still waiting. Says package is evidently on vacation in Ohio after it visited Oklahoma and Texas. It's been in Ohio since the 12th. Wonder if it will even make it here by Yule.

I really love Hobby Lobby....they have unique items, and with their discounts I have gotten some great deals...but when it comes to checking out...pack a lunch! It's never expedient or efficient, but tonight was ridiculous. Here we are in the height of the Xmas season, and the store was packed! (S. 27th St, Milwaukee) Then I looked at the lines for checkout...they went deep back into the aisles of the store!!! Why? They had 2..yes only 2 cashiers...and since I had nothing else to do, I counted the # of people waiting...24 in one line & 27 in the other!!! There were actually more, but counted husbands & wives/families as 1. That's 51 people having to wait to give their money to the store! I have a firm belief that no one should wait at the advantage of the store to give them their money! It should be expeditious always! How does Hobby Lobby justify this??? They need to get with it! Either install self checkouts, or get the right amount of cashiers and respect the customer's time a bit more! A nice shopping experience shouldn't end like this!!

The store was very well stocked. Even received helpful help from the store Manager **! The cashier **. Was very rude and would benefit from training on customer service! She seemed to have selective customer service courtesy.

At check out, we purchased white sweatshirts and asked the person checking us out (Ricky) to put them in the bag and instead threw the sweatshirts and said “think fast”. I did not like the experience. Workers should not be throwing merch at customers.

I purchased one yard of fabric at the Hobby Lobby on Broadway in Tucson. I waited for 15 minutes for two clerks to cut fabrics before it was my turn. The entire wait, both clerks huffed and puffed and complained about being too busy. I got my one yard and went to pay for it and waited another 15 minutes. The clerk ran my fabric at two yards. I said, it's only one yard. She said, sorry it reads two. She told me she couldn't change the fabric clerk's handwritten error. I showed the cashier... look, it's clearly a yard. Again, she said I'd have to go back to the fabric counter. I said I just waited a total of almost 30 minutes, why do I have to step out of line for a clerk to cross out the error? No response, instead she got some lame and lazy asst mgr named Maria who would not change the error. She closed out the lane I was in, the cashier moved to another line of customers and left me standing there.

My car transaction was declined three separate times at Hobby Lobby. I did not leave with the items that I purchased, but they still pulled the funds from my bank account. They told me they would be reversed in a couple days and it’s been a week and a half, and I still haven’t gotten my money back from them and they are giving me the runaround. Won't give me my money back and won’t give me the items I tried to purchase, well did actually purchase since they still took the money from my card. Beware of Hobby Lobby scams and fake declining cards but still taking the funds out.

Frist time going to a recent open Hobby Lobby on SOM center Rd yesterday, parking lot was basically empty. Upon entering store is too large, prices too high (for most items). Purchase 2 items then ask if I would like to purchase a bag. Had to leave with items in hand. Will not be back.

I finally decided to write this review out of frustration. A third of the time I go to Hobby Lobby I leave without buying anything. I want to buy stuff, I have items in my hand, but the lines are often too long. I don’t ever want anything that I have to wait more than three minutes to pay for. It’s too easy to buy online. I wish HL management would get that figured out.

I had an item that was poorly made, that needed to be exchanged. I had my receipt and the "wrappings" were still on the item. The cashier was wonderful, but her supervisor accused me of causing the damage. After about a 10 minute wait for her to get the manager, she returned to me and said that she'd do it this one time, but NEVER again, that me that the cameras were rolling, to prove that I was told this and not to try it again. I opted for the refund- not an exchange, as I will never shop at Hobby Lobby again. I was courteous, never angry and she treated me like dirt, embarrassing me in front of my daughter and the other customers. The defect on said item was obvious that it was manufactured that way, yet she accused me of dishonesty. Very very disheartening!

Why is HB not an all inclusive store. Been shopping here for years but never see any ** history celebratory items, just a very, very small ** section. Would love to see Juneteenth items before 4th of July items. Even Dollar Tree has Juneteenth items.

I love this store. HOWEVER, the background music drives me crazy. Don't know if in every store, but the Pittsburgh (McKnight) location sounds like a funeral home. Seriously. It is really like, depressing (and creepy). They need to play some pleasant background music so shoppers don't go running out the door!

Beware if you purchase online through Hobbylobby.com you MAY not be able to return the item and then if they finally take it back they only give you store credit even WITH your receipt! I was told that only if they carried it in the store would they take it. Even though the item online looked different than the product. Luckily they did have it on their shelf and I would have bought it there if I had liked it! However, even though I had my receipt in hand and the items even had the bubble wrap around them I was only given store credit. I can't say I won't miss Hobby Lobby because I do so many crafts! I will never shop there again, and I will save thousands of dollars!

How can the return policy be 90 days and they are closed on Sundays? The receipts information doesn't list by SKU number of each item. I have 10 items left over from Christmas and they claim I had already returned the items/ They accused me of stealing which is untrue.

BEWARE!! I ordered 5 Red Truck Dishes. I only received ONE. According to Hobbly Lobby customer service, I should have received 5. I paid for 5 + $8.95 shipping. I was told it's up to their Accounting Department whether I get a refund. AND they will not refund shipping. I would not have ordered ANY had I known it would cost $9 to ship 1 $5 item. Mad. Won't EVER order online from Hobby Lobby again!

I was so excited to receive my new furniture. Unfortunately when I opened the box of the table, it was totally broken and unusable. One of the cabinets is also damaged, but I figured I could live with that. I returned the table to the store in Spanish Fork Utah and was told that I would have to ship it back to the warehouse. The manager and staff there were completely unhelpful and just kept telling me to call the 800 number. That is unacceptable, besides the fact that customer service isn't available on weekends or evenings. It's not like I'm returning it because I changed my mind. It is broken. I feel like there was breach of contract by Hobby Lobby and should be doing whatever possible to make it right.

I would like to bring a situation to your attention regarding my recent experience at the Hobby Lobby location in Columbia, SC on September 2, 2023. While shopping with my husband, we came across clearance items with a sign displaying 90% off. Naturally, we picked up a few clearance items along with some others.

I have brought in numerous high end sports items for custom framing over the years at the Lansing Hobby Lobby Store and have never been disappointed with the end results. Every person in framing takes a hands on approach to helping me design my shadowboxes to picking the right colors and best frame. In addition the price is very very fair considering the high quality of work they do. Lastly the staff takes what they do on a personal level and it shows in the final product. Wouldn't go anywhere else for custom framing.

Sharing my recent experience at Hobby Lobby’s Fresno CA, Blackstone Ave store with unprofessional framer SAVANA B, store manager LAURA and the entire framing department. I trusted Hobby lobby to frame my valuable painting and unfortunately, there has been a significant oversight in the framing process that has led to the compromise of the artwork.

I went to Hobby Lobby in Aiken SC to return 2 items which had never been opened with an original receipt. A woman was in the return item line ahead of me bringing back a whole lot of floral items. Since it was taking the clerk a long time to look at, count and log all of the items the customer was returning, I got into a shorter line as I had a doctor's appointment upon leaving the store. A woman I assumed was a manager saw me and asked if I was making a return. I said yes. She ordered me to get out of the line I was in and that I should get back in the line where the woman was making a large return.

Tonight I shopped at Hobby Lobby again in Danville Ky. I've been like 2 other times and was overwhelmed with the products but very underwhelmed with the ambivalence and flippant attitude of the well paid workers. Sandy's very different. She took special care of me. Assisted me in locating my project materials. She also helped me to find what I needed to do the project. AND at my request walked me through the entire project. When I come back I will ask for Sandy. SHE IS THE BEST! Danville Ky. 40422

I purchased a bird feeder last week for 19.99 at 50% off. I paid $17. This week I go into purchase another one and they're listed at $39.99 at 50% off. I confronted 2 ladies in the store and they refused to admit to ripping off customers. So I'm coming to Consumer Affairs, maybe something can be done about it.

Christine

I was in the Bay Shore store for custom frames and Stephanie helped me out to finish my parent diamond art with the perfect matt to go around the piece and it turned out awesome. She was nice and polite.

I had entrusted the Hobby Lobby framing dept at the Forum, in Selma Texas with one of our most treasured possession; my son's College Diploma - Biggest mistake of my life! I gave them a pristine, carefully preserved important original Document that they haphazardly creased, gauged and dirtied it up. They left a dirty schmutz on the Diploma, framed it, and stupidly thought we wouldn't notice the obvious stain, dent & creases. The Mgr offered a measly 30% as compensation, As If That could erase the irrevocable damage. I was so angry, grieved and beyond words at that point... Fighting back the tears, I decide to just take my framed piece (damaged as it was) and take the business & money I was planning to spend there, to another more responsible store. I will certainly NEVER return to Hobby Lobby and I will most certainly discourage anyone & everyone I know from going to Hobby Lobby! Their incompetence will devastate you.

I have shopped at Holly Lobby for years but lately service at cash register is awful. The salesperson is a talker and there is always a long line Always. Today an item was not priced so we waited in a long line to get the manager to come to register to find out what the sales rep wanted to tell her. Then she went to find out price. Somebody should figure out a better way for service. I left. Not worth aggravation. I am not alone in this. My husband, daughter and I all believe there is a better way to handle your purchases. Heck a self serve would have been faster. Lois

I have bought many things for my place at the Springfield, OR store. The last two times I was followed extensively and when I went up to check out the cashier announced over the intercom "Springfield Police Line 2." She looked right at me with a contemptuous look on her face. I remembered hearing the same announcement the previous visit at about the same time, when I was almost done. Then when I finally got done I felt someone still watching me and turned around to see a female employee follow me out then do an about face. I'm not a paranoid person and used to work in Loss Prevention. They are setting themselves up for litigation because I will be recording them with my glasses.

Placed order on 7/1, received email that they canceled order, for no reason whatsoever on 7/5. Took 24 hours for them to reorder. Charged card second time, yet another phone call to get that reversed. Never received email with tracking number, received. Incorrect tracking number on 7/8. Received email on 7/10 stating one item was unavailable! Still no correct tracking number. 7/10 received tracking number, item had only a label created and had not been received by shipper yet!! They have refused to cancel my order until I receive it and ship it back! I will never spend one penny at any Hobby Lobby, online or in store, again.

This review is based on my experience returning an item that was unknowingly damaged upon purchasing it. This item had a 90 day return policy. So once we discovered it was damaged, and found out there were not any replacements at either location, we did not rush to get it returned right away. We purchased the item in November, and returned in January.

I ordered. 99 cent boutonniere pins online. They charged me 10 bucks to ship something that weighed less than an oz. Then the lady on the phone was like oh just take it back to the store for a full refund of purchase price of .99 cents. What a scam... Do not order online unless it's a big ticket item.

I was in a Hobby Lobby for about 15 minutes today in northwestern Illinois. Illinois is under a mask mandate for any indoor spaces. Hobby Lobby had the state mandate listed on the doors as you came into the building. But in the short time I was there I saw six people who had no masks on. A manager and assistant manager were near the front of the store, as were five of those unmasked customers. None of them said ANYTHING to those customers about putting their masks on. I told them that I would not be shopping there again.

I know when I go into your store I will find what I need at the best prices. The staff are always friendly and willing to help. The store has great sale prices. I would recommend this store to everyone. On a scale 1 to 10 I give 11 or above. Thanks.

I hate these stores and only visit them if I have to, no signs, telling you the different departments,. So you have to walk a million miles to find anything. Employees are not helpful. I don't think they know where stuff is either.

I took my wife to a Hobby Lobby about an hour from where we live. She really wanted to check it out being a crafter. Very disappointed in what we found. We find it hard to believe that so few products are made in the USA. This Store is nothing but a Walmart for hobby's . How nice of them to keep so many Chinese people employed. I am a retired trades person and my wife a crafter who belonged to a guild. We both found over the years that people don't mind paying more for quality. Most products in this store where cheep because they where junk.

Madison Al Hobby Lobby: When I entered the store I headed to the close row of carts on my left, because that was the 2 rows of carts close to the door I came thru,,, Convenient, right? At least that's what I thought,, I have always done that,, Grab closet cart,, Anyway, an employee standing in front of me says: "No, go to the other side to get a cart." I gave her a weird look and went to get one anyway,, And as she raised her voice and says "To the other side" She did not say anything to the people behind me getting a cart from that side,, I am peaved!

Store #368, Jacksonville FL. There is a good selection of many different things and there are great sales every week, but they have stopped offering the weekly coupon. Some of the cashiers are quite nice. However, the framers (or people who take framing orders but don’t really know about framing) are absolutely unwilling to help. Bill, in particular, was very rude. They don’t listen and they don’t care about the customers needs. They don’t care at all about getting your business.

After visiting both locations here in My City, I must say the customer service is unprofessional and unpleasant. At first I thought I was being too critical, but the more I kept shopping at Hobby Lobby it stood out to me that I was right all along. Most of the employees didn’t greet whenever customers walked into the stores. All they do is stare and look. Too, when it came time for me to check out, I was never greeted or asked if I found everything ok. It seems like the employees just want to get you in and out. In summary, I will do better just shopping online or at Michaels.

I love Hobby Lobby as I live in Atlanta and the experience has been exceptional. I shopped in Hobby Lobby Naples last evening and there were two girls at the Checkout. I presented a Hobby Lobby online printout of the same product that they had marked up $50 since the 40% coupon era expired. The original price for this product was $199.00, they either sold out or put in the back of the store, market it up to $249.99 and have eliminated the 40% coupon. I presented the Hobby Lobby online and the item was marked down to $109 and the two girls said "No, we have to go by the price marked on our item". I asked for the manager and while he obliged me, the girls were indignant that they could not do that. The store needs to be selective to deliver the service that we have come to love and expect from Hobby Lobby.

Shopping the store off Barry Road in Kansas City. Had coupon 40% off of entire purchase. It was current & had been updated 3 hours prior to the purchase. But they would not honor. Had expensive cloth cut.

I was shopping in Redding CA store and I buy 300 stamp pkg. I go out to the car and look at them and count how many, only 210 so go back into store 10 minutes later with receipt and is told they will not return because it's consider a collectable. Keep in mind I had a receipt and item is under 5.00 because I used a coupon. Kept me waiting for 30 min. Great customer service so return everything else I bought will return other items I have at home and will never shop their again and will tell everyone I know that they do not follow posted return policy. Also told they would never sell anything that was missing parts and "I am not saying you took the missing stamps but collectors do."

We purchased a 4' x 5' wooden frame with stretched canvas. After we created a design, we noticed the frame was bowed. We tried to slightly bend the frame, and it snapped. We called the store and corporate. Even though Hobby Lobby's refund policy is stated on its website, the manager at the Harrisburg store said we could only exchange the frame for another one. We didn't want another one since the first one was bowed. We called corporate and asked for the manufacturer's name, and corporate could NOT release the manufacturer name since the company is located in Vietnam??? Totally disgusted with this store and will NEVER shop there again. I advise the same for other consumers.

I was referred to this store by a business associate in the retail business. Like President Steve Green of Hobby Lobby I am a speaker on both business and philanthropy interests, always focusing on how my faith intersects with my life endeavors. My first day at the store was on 07/30/2020. I visit 9 of their different store locations a week. Every week god willing. The reason for this is because I am doing my holiday shopping. I also too purchase some things for my home. I feel that with every purchase that I make, I'm giving back to a store that has the same interests that I have. I buy in bulk. Each store is limited on quantity.

I ordered a cricut online and they voided my order. The lady at corporate Loretta said that I used a coupon when I shouldn’t.... I NEVER used a coupon. It states in the coupon that it cannot be applied to a cricut so how am I to use it? Then Loretta said that the sales price was an “accident”. It was on sale for $199. As soon as I seen my order was voided out I called. Spoke to Catelyn. This was yesterday and she confirmed with her supervisor that I would receive for the sales price of $199. Idk if they sold more than expected with the sales price and are now canceling new orders. But one person says one thing and the other says something else. This is corporate. They were not helpful, they were rude. OK I’m sorry not all of corporate just Loretta. I will not be ordering for Hobby Lobby anymore. First time and it was a bad experience and talking to corporate made it worse.

I was questioned as to why I was purchasing an item because the cashier felt I was supporting the police by buying it. It was a Paw Patrol, police dog, Chase. Yes - I do indeed support the police. I will not however, support a place that doesn’t.

I was very unwelcome today 6/11/2020.. 01:32 PM. The cashier was So so rude to us.. She threw me the money! Maybe because I am latin+hispanic?.. I love my close store at Savannah.. But this time this lady was angry, not sympathetic to customers, serious, not good manners to serve customers!... I just wanted to give my opinion and let you know what happened to me this afternoon. God bless you and have a nice day. Cashier name: **. S-612 R-2 HOBBY-LOBBY STORE #612, 11140 Abercorn Street, Savannah, GA 31419.

I ordered from Hobby Lobby 3 times since March (during Covid closures) and all 3 times item arrived broken or damaged. It’s very frustrating having to go through the entire return process AND the fact that items are never packaged securely or protected from the elements.

My order with Hobby Lobby is lost in transit. You can't call this company and talk to anyone because they won't allow it. The recording says to write to them instead. You can't write to them and get a response because they won't respond! I keep writing with NO response at all. Horrible customer service. Now, I am just waiting until I can contest the CC charges.

Update... The Hobby Lobby let me exchange and gave me an additional discount. I also got my shipping and handling back on a hobby lobby card. The store employees were very kind and after my experience that was well appreciated. However I still don't recommend ordering fragile items from them online and having it shipped.

I made a purchase for a 24x36 frame. I am not sure if because the box was big or because we are in quarantine my merchandise arrived broken. The box in the outside had a hole so the inside was broken as well. I have emailed the company over 8 times with no reply. I have tried calling so I can get a return slip with no success. When you call the main number it tell you they are not available and to try online. What makes me mad is the fact that when I made the purchase they were available but to return nobody seems to care. I may lose out on 75.00 dollars and it's okay but as an essential employee who has been working hard through covid to make 75 dollars it hurts to lose it with no fault. I will never make a purchase in this store again. I have learned about Joann craft store, this is where I will make all purchases moving forward.

First let me start by saying that I should have done more research on this shady, artifact stealing, fake Christian store. I ordered 4 items on Hobbylobby.com where everything was supposed to be 40% off. Also I added a promo code for an extra 40% off the most expensive item. I put my card information and agree to pay $35... I look at my back statement and HOBBY LOBBY HAS CHARGED ME $59.30. I look in the confirmation email and I am charged FULL PRICE for ALL ITEMS AND an extra $10 for some reason??!!

In 2018 I purchased a $400.00 tree at Hobby Lobby. On my second Christmas the lights in the tree were not working properly. I went to the store with the receipt and to my total disappointment Hobby Lobby literally didn’t care. They said they couldn’t do anything once they did not manufacture the tree. What I find awkward is that Hobby Lobby claims to be a Christian store!!! What’s Christian in that? Is that only a way to attract customers? In terms of treating customers as human beings they are far from being at least good. Don’t EVER go to Hobby Lobby for your Christmas tree. Georgia

This is my first buying experience with Hobby Lobby and it was awful. I bought 6 glass candle holders online. One of the 6 was broken. I had my receipt and went to the store to return the item one week later. The cashier told me that she couldn’t return it because it was broken, but called the assistant manager over to confirm that she couldn’t return the item. The assistant manager came over defensive and said that it is their policy. She said they don’t return items bought online that are broken or defective.

Purchased a key chain with a large fuzzy "F" on it for no other purpose than to be able to find my keys easily from the bottom of my purse. The fuzzy "F" fell off, who knows where, the first time I used the new key chain. Attempted to return the defective key chain to the Hobby Lobby in McGowin park, Mobile, AL since without the "F", the key chain is absolutely no good to me. The manager, Justin, refused to take back the defective product WITH MY RECEIPT unless I could find the "F" and return the lost "F" with the remainder of the key chain.

So I bought yarn at Hobby Lobby for the first time for a specific order. And they were having %30 off all yarn. I bought 7 rolls of Yarn Bee Sage lot 909092 and a few other things for my order. After I check out and get home (about an hr way) I realize they didn't give me the discount and charged me the full 3.99 a roll. :( Then after I start my project I see that about every foot or so the yarn is cut and tied into knots???? I've called them and emailed them lot numbers and pictures. But I couldn't tell you how many knots where tied these 2 rolls (the entire rolls had a cut and tied knot about every foot!). I'm scared to use the other 5 rolls because they are the same lot. :(

I placed an order two months ago, and it was a large one. We were outside the holidays, but it was still large so I waited the 5 days like the website said. On the sixth day I call to find out what was going on with the order and they had the whole thing on hold at the "central warehouse" and didn't know exactly why. They did not ship the entire order because they were waiting on a few items. What the? Ok, I tell the lady, cancel it, this is ridiculous. So they did. What do I do? I stupidly place another order with them, but only for four items this time. Well, guess what. We are at the end of the 2-3 day window they ask for and do you think anything shipped? Nope.

Unless you do arts and crafts there is nothing for you. No hobby fuel, no model airplane covering or propellers, no train sets, no transmitter or receiver batteries, no glow plugs, you should rename the store craft lobby!

I made a purchase on 11/13/19 , the item was priced less on 11/22/19. I called to ask for an adjustment, but was told the only way I could get the reduced price was to return the item, at my own cost, and re-buy it. No other store I shop acts this way. I do not recommend them, and am glad the amount of money involved was small.

I took a frame with pictures into the Daphne, Alabama store to have a new mat put in the frame. I asked them to please touch up about 4 small scratches on the front. They removed the existing back paper cover and put a new cover on the frame, BUT did not remove the adhesive. I have a new back cover with sticky adhesive all around the frame now. I asked them why the adhesive had not been removed before putting a new cover on the back and was told they don't do that and the employee talked to her supervisor and he didn't say a word to me. We paid good money to have a new mat, back cover and hanger on our frame and it looks awful.

It’s really unprofessional for someone to just follow you as you’re shopping. I really don’t get it!!! I’ve worked retail for 30 years and I’ve never seen such!! Mobile store???? I don't steal!!??

I have never had an issue with Hobby Lobby until today! First I was overcharged and instead of taking care of me immediately as I was still right at the cashier, they told me I had to go to the back of the line! What, for their mistake! Then a manager came up because I was totally not happy and I asked for a telephone number to complain and she lied and said there was not one. There is because I called it! You say you are a Christian business and lie right to my face?

Hobby Lobby has some awesome items. Can't afford it today? Wait till next week as it most likely will be on sale. A good example. While Shopping for lamps I found the perfect item but couldn't then. Waited until today and lo and behold... It was half price. And this wasn't a one time thing. It happens all the time. Their prices are great, but when they have their sales... that's fantastic. Love this retailer. ♥

When I asked if they were going to carry any Jewish Holiday items, I was told that the owner will never carry Jewish holiday items because it doesn't align with his Christian Values. Boycott this store if you are any religious or ethnic group other than what he is! This store needs to be closed based on his beliefs....

I really like Hobby Lobby, but I am going to share my story. Unfortunately, it’s not very nice. Sorry if you are a hobby lobby lover. I went into Hobby lobby to purchase pillars for my candles. I ended up buying four candleholders and a breakfast in bed styled tray. They were all 50% off. The sales were awesome this weekend and I couldn’t even use the 40% off a regular priced item because everything was on sale! When I got home, one of my candleholders was too small to fit my candle. I called and asked them if they could hold the last one that was like it for me and I would come get it the next morning. They said no, their policy does not allow them to hold items. I, of course, asked to speak to a manager and he agreed to hold it for me. I get up The next morning and drive to Hobby lobby from Gilbert in horrific traffic to exchange the candle holder that was obviously defective. I get home only to find out that that one was defective as well.

I would rather not get into too much. Let's just say I have shopped at Hobby Lobby in Omaha, Nebraska since I was 16. I'm 62 now. I moved to Council Bluffs, Iowa and there was a store opened there. It is the most horrible Hobby Lobby I have ever shopped at. I have decided I will no longer do business with them. I'm going to go with JoAnn Fabric instead. I liked Hancock Fabric much better. I think the Hobby Lobby is the one that needs to be closed down.

Horrible experience. You pay for an item supposedly is NEW. I went to the store a couple days ago and I bought an item that was broken already. I didn’t notice it till was at home. I was trying to return it with a receipt. They told me, "Sorry we cannot do return on broken item." I told them that what I got was broken already. They didn’t gave me not even store credit. They should be checking what they sell because they are ripping off people. Next time I’ll make sure to buy something that’s not broken. So It was my first time shopping at Hobby Lobby and also be my last time. I’m not happy with it. Not going back. Ugh!????

Walked in 5 minutes before closing to see if the furniture piece I bought earlier would match anything else. They are right by the door, and customers were still getting checked out and floors were being vacuumed. A rude lady started saying "What are you doing in here, doors are locked". BS. I told her just 1-2 minutes, and she said she can't go home until I leave. Lie #2. Was very rude, and the other employees were rude also because of her example. I will never go in a Hobby Lobby again. Home Goods is better anyway. She was absolutely crazy. Very unprofessional.

I just purchased a couple items from Hobby Lobby. We had the coupon sitting on the counter for the cashier to scan. The cashier ended up not scanning one of the items and had to scan another transaction and then didn't use the coupon. This was while they were in their closing period. When we noticed she didn't use the coupons one minute later we asked if they could refund the 40% for the coupon. The manager refused to let us in and help us instead saying we need to come back in the morning. They were still checking customers out! Their registers were still running!! This store and manager refused to assist a customer that would have taken one minute...or they could have served us correctly in the first place. They would prefer to inconvenience a customer by making them take a trip a different day than to help them for one minute when the error was theirs to begin with. Very disappointed and reaffirms why I rarely shop at hobby lobby.

I ordered a Bakers rack with the 2 corner shelves that matched after I had seen it in the store in WA. When I received the set I was missing a small plastic cap for one of the feet. I called customer service at the 1-800 number. I talked with a woman, she actually called me back, and stated she would see what she could do about getting me one. Within 2 days I received it in the mail, in MA. That is what I call excellent 5 star customer service!!!

For a "Christian" store they are hypocritical with their greedy, unforgiving policies. I tried to return some shelves that ended up not fitting the space I have. One they refused - even though I had the receipt. The others they would only give me half my money in store credit - within 1 week's time - with the receipt!! I like a lot of their stuff - looking past all the religious CRAP! But I do not like their hypocritical policies - and the fact that they use "religion" excuse for not even covering their women employees birth control. :(

Went to get and pay for 7 pieces of framed art. One of the pieces I didn’t like how it was done. When I asked about what could be done, I wasn’t given a reply. I went to the cashier area, and was going to ask where find photo 8x10 albums and the customer service manager was agitated and said “I can’t help you right now” in a rude tone. I then went to the cashier area to pay for my items, I also asked about the piece I didn’t like. Their response “was to go back to the frame area (Which is where I was prior). I then explained that we had already been there and they didn’t have an answer, so I ended up coming to the front to pay.

This use to be my “go to” store until I became a more informed consumer. Most of their items are made in China. It has been well documented about the chemicals China uses in products are harmful!! I will not purchase products from Hobby Lobby anymore because I am afraid of their safety and effects in my family.

I got to the Monaco location in Denver, Colorado often. I bought a little sugar bowl and when I got home, realized the cashier only bagged the top. After checking my car and having my friend check her bag, I drove all the way back. I presented the cashier with the receipt and the top of the bowl, cashier says she will have to have manager "check the tapes". 2 minutes later manager walks up insisting that it was put in bag and that "a picture is worth a thousand words". If I were trying to grift the hobby lobby, I think it would be for something other that half of a ten dollar knick knack. One corporate complaint later, and I've learned my lesson to drive the extra ten minutes to better craft store. Manager seems to be on quite the power trip for a dude working retail in his 60

I see all these bad reviews for Hobby Lobby on here and I got to say that I have had a great experience every time I have gone in to Hobby Lobby! The manager (Julie) is always running around the store busy as ever but yet always goes out of her way to ask if I need any help? She does it with all customers! The employees have always been helpful as well! Most of the ones complaining on this site sound like spoiled brats who didn’t get their way! I will continue my shopping with Hobby Lobby for as long as they’re alive!

THANK YOU CAMILLE! I received exceptional customer service this weekend at the Hobby Lobby store in Athens, GA. It is the weekend before Christmas and I expected my shopping experience to be very hectic. It was not, thanks to Camille! She was working in the framing department and went above and beyond to take care of my framing needs. Camille was very professional and went out of her way to accommodate my needs in a very timely manner. Thank you for your time and attention, I will definitely shop at Hobby Lobby more often!

I went to a Hobby Lobby today to buy an item using their 40% off coupon. There was a yellow price tag on the item, which apparently meant it didn't qualify for the coupon. Okay. What about a price match from another store? The first store that I visited flat out told me 'no, we don't do any price matching whatsoever'. I spoke to a manager who confirmed this statement. This is straight from the FAQ on their site: "Do you honor competitors’ ads? We do honor competitors’ ads in-store if a specific price is listed and we stock the exact same item. However, we do not honor competitors’ "percent off" ads or coupons. We exclude all Holiday door buster ads, Cricut, Silhouette, Sizzix, Cuttlebug, Simplicity & McCall's patterns, clearance, and closeout items from this policy. Sorry, competitors’ ads are not honored online."

I entered Hobby Lobby with a bag of items to return and went directly to the Return Only register. There was no clerk at the register and I was the only one in line. I waited for several minutes and still no clerk. I noticed several other people had come along and got in line at the next register so I left the Return Only line to ask an employee wearing a Service Manager lanyard if I needed to be in the return line. She said, "Yes, that's the only register accepting returns, here comes the clerk now." So I walked back to the register and the clerk told me I had to get in line behind all the other people who had been waiting. I told her I had been there first but I left to find an employee to ask if I was in an open line since no one was at the register.

I was recently in your Smokey Point, WA store and the overall experience was as expected. Staff was not very knowledgeable, but that is expected this time of year with all the seasonal staff. I work in retail so I understand. However the issue I have is with how your management treats the children of your patrons. My daughter (4) was playing with some of the stuff animals that are strategically put by the registers to make parents life difficult when leaving the store. She was sitting on the floor playing with the stuffed animals In my sight at the beginning of the aisle. There was nobody in line after me and nobody blocking my view or waiting on me.

Only two lines were open about eleven o'clock the Monday morning after Thanksgiving. Hobby Lobby had been closed on Sunday after Thanksgiving, of course. And AS USUAL, there were TWELVE people in each line for the two check-out people. The line system isn't fair anyway with next come, next serve type of line like some places do like BB&B and banks and others. For handicapped people, like myself, standing for long periods is out of the question. Lack of planning or care for customers is rampant as many employees are mindlessly stocking shelves already stocked with the same items while TWELVE people in each line wait and wait. I left. I left with three items still in buggy. They have NO respect for us, so why should I respect them? This line waiting is an ALWAYS affair and people in line stand there and complain and complain and complain. GREAT items. HORRIBLE CUSTOMER CARE AND WE ARE THE ONES WITH THE WALLETS!!!

This is the email I sent to Hobby Lobby. If I could give a -10 star review, I would. (Today is December 8) You can’t contact customer service past 5 CST or weekends, which makes it very difficult to speak directly to them if you are a working person on the east coast. Order Number *******. "Your customer service and shipping is quite possibly the worst I have ever had to deal with. I placed my online order November 28th. It took until December 6 to show that it had shipped. Not once have I received an email with a tracking number.

I have went into this same Hobby Lobby several times now, and each time I’ve went I’ve had the same experience! Me and any other person I’ve went in there with for some reason have been blatantly followed around like we were common thieves! Now I’ve never stole a thing from there or anywhere for that matter so am extremely confused about why? And then today again I’m in there shopping and the longer I was looking around to get what I wanted the more I noticed different employees trying to look like they were just passing by or putting stuff away only to see them all gather together to stare at me and my child trying to pick out items! I then put back everything I had in my cart and left!!!

My husband has Parkinson's and dementia. We were in Hobby Lobby and I had left him for a few minutes. When I came back there was a manager and a police officer there. The manager accused my husband of trying to conceal product. He had his wheelchair because he falls a lot and also had back surgery recently. My husband had been opening packages to see if they would work for what he wanted. Because he didn't have a cart he put them in his wheelchair.

I was recently gifted a bunch of art supplies that I did not need and the person who gave them to me said they bought everything at Hobby Lobby. So I took them to the Lincoln, NE location for an exchange. I did not have a receipt, so I completely understand having to use the lowest price in the last 60 days. But it took them FOREVER to find prices, since none of it is on their computer.

I have only been to Hobby Lobby 3 times, but each time was a complete failure. The store did not carry items that every other hobby shop carries, or the help is non-existent, or, in the case of the frame personnel, they do not know what they are doing. How does Hobby Lobby stay in business?

Many mistakes were made when I brought my late brother's print in to be re-framed. The details are below if you're interested, but in a nut shell, Lisa and Saundra in framing were horrible to deal with. They alternately treated me like a hysterical woman and a common criminal when I asked them to make retribution for their mistakes.

I went to pick up a custom framed picture at Grove City Hobby Lobby. When I gave my name, I was requested to produce a photo identification because I didn’t have my claim check. I found that strange as it was a custom print and it still required payment but I complied. I then was asked did I plan to do additional shopping. I said, "I did plan to shop." I was then told by clerk that she would take picture to register. Implying I may possibly steal the picture. The treatment I was received during this visit was unlike any I had ever received at Hobby Lobby. I consider myself a former loyal customer and will not return.

After leaving Best Buy at the Mall of Georgia I decided to visit the Hobby Lobby which is a few doors down at their new location. I am not a regular but have been several times to their old location. My wife and I are planning a harvest theme for our garden this season. Knowing they would a large selection I started browsing for ideas throughout the store. All of a sudden from out of nowhere a small woman with tablet boldly and aggressively addresses me stating, “Did you need help with something?” Adding insult to injury she says, “You just walking through here like you in a daze!”

Hobby Lobby did not honor 40% off coupon. It was not on the "excluded" list and corporate apologized but did not offer any resolve. Don't waste your time shopping there because they might do the same to you at the register!

I feel it's necessary to give a little background information. I'm in Hobby Lobby at least twice a week and solely rely on Hobby Lobby to purchase the materials I use for my business. I have spent tens of thousands of dollars each year in Hobby Lobby between materials for my business, decor for my home, and gifts for others. I had a minor issue with a product I purchased from Hobby Lobby last week. The pack of magnets that I purchased (which were quite expensive, might I add) was short one magnet. Because I experienced issues twice when returning products to Hobby Lobby (my money was never refunded to my bank account - called Hobby Lobby both times and the issue was never fixed), I decided to e-mail corporate to let them know of my issue to see if there was any recourse.

A needlepoint kit made by HB with poorly made instructions. When I emailed them about it I then spent the next 16 days basically asking the same thing over and over, a blow up of the chart. All were ignored by "Brianna". When I spoke to her "boss" Jennifer I was just as disappointed in her response. She tried to justify their responses to my continual request for a blow up of the chart. I had to get it blown up myself at a cost of $2.80 which they refused to reimburse me for. They DO NOT stand behind the products they make and sell. Talking to their CS is like talking to a brick wall. Terrible company.

I placed an order on June 28th that was well over $100 and had to pay $26 for shipping on items that were less than 7 lbs. Not only was the box poorly secured, but shipping should have been free. I contacted Customer Service when they offered free shipping not even a week later and they refused to reimburse me for the cost of shipping, even after I sent a photo of the box, because I was outside of the promotional window. I will not be doing business with them again. And the garlands I purchased have leaves falling off left and right. Amen. They were 50% off.

I visited a Hobby Lobby store in Anaheim, CA when I first moved to this area about a year ago. This is not a Christian based company. There is a lot of worldly wisdom in this store with a tiny bit of Jesus thrown in for good measure. This is like calling Barnes and Nobles a Christian Book Store because they have a section for Bibles. I am boycotting this store until they get honest with themselves and until they make this an outstanding place for people to work. Every salesperson in that store looked totally done and very angry.

Have had an ABSOLUTE terrible experience with them about returning an item that they stole money from me on. I was in a hurry, so I ran inside and ran up to the cash register and was the first person in line. The girl said that she did not know how to do a return, so the guy behind her, training her, took my stuff and did not even ask me if it was okay but told me to let the people behind me go and just started ringing them up. Because he said that the return was going to take a while. So he took all of my things behind the cash register and was going through everything and marking off on my receipt what I was returning while the other girl was ringing up several people ahead of me.

Saturday, May 26th, I went to Hobby Lobby in Seekonk, MA to purchase Art Resin with the 40% coupon. However, I was denied the purchase with the excuse that the package has a Your Price emblem WHICH IS PART OF THE PACKAGE, from Art Resin, NOT a Hobby Lobby STICKER/price tag on it. This emblem is printed on the cardboard, inside the heat sealed hard packaging and not the regular external 'regular price/Your price sticker.

I went to visit and look for good stuff in Hobby Lobby Edmond branch (Danforth Road) last April 28, 2018. While shopping around I saw the ceramic stuff and start putting in my cart since it’s 40% off. Good deal. Then I saw this white platter with a standee. I look around to ask if I buy the platter will the standee goes with it or should I buy it separate since there is no tag price. I saw this tall bald guy with a Hobby Lobby ID and asked him. I even call him Sir, "Is this standee goes with the platter or I need to buy it separated”? His respond was, "You got to buy it separate (NO SMILE looks at me like I’m stupid!)" To avoid hassle I asked him, "Does the counter knows the price since no tag price was attached to it." He said “Yes," then walk away without asking if is there anything is need, etc.

I purchased an item for the regular price and realized afterwards I needed another frame. I immediately went back into the store and purchased another frame. The cashier told me the amount, which was 50% off. I explained the previous purchase was not discounted. The cost was very minimal; however, I wanted them to see the difference. They ask for the manager, Tom who looked at the receipt and he told me, "You definitely got something you didn't deserve ". The cashier acted afraid of him, emphasizing it wasn't me, I did it right.

I recently went to the Hobby Lobby in Lakewood WA. I was very discriminated against by a sales rep. I have never been treated so, in any business. I was called a derogatory name and then was discriminated against by this store. I ask to speak to the manager and the manager never came to address the problem. This company is very discriminating in how the employees treat other people.

Long story short, cashier was useless - would not/could not answer simple questions or provide any service whatsoever, ignored me while I stood there (right after I made my purchase) with a simple issue, then rudely told me she couldn't help. She kept her back to me the entire time. The lady behind me was so pissed at how I was treated, she called the manager! The manager was less than helpful. The entire place is staffed by Stepford people who all look like they despise both their jobs AND the customer.

I and two of my girlfriends went to Hobby Lobby early on a Saturday morning. We have been doing this for years now. We were followed around the store and then followed out to the parking lot when we were done with our purchases. One of the employees that looked like a manager actually took a picture of the back of my girlfriend's truck. We called corporate and were not given any explanation for the way we were treated and for the invasion of our privacy (the picture). None of us or our friends and family will be shopping at Hobby Lobby anymore. They treat their customers poorly to say the very least.

Thank you Hobby Lobby for putting all your yarn on sale. I love this yarn is a great yarn. And with the 30% off on all yarn allowed me to stock up today. And will be going back to buy more this week. Hope you start doing this sale more often... My only problem is I always come out with more than just yarn. I can stay in your store for hours... I also wish you did the coupons on the total sale. Like some of the other big name craft stores.

I love shopping the clearance aisle because I can find expensive products for a cheap price and get to try out things I'd otherwise not get to try. I found some cardboard product pacers that they use for more expensive items (so they can't be stolen) and decided to get them. It was a great deal. I went to go pay and was rung up appropriately. She called the office to have the products brought to the register, as those products are kept in the office until paid for. Great! Well the manager calls up and says he can't locate the products and won't be honoring the prices. Truly false advertising!

I shop at Hobby Lobby frequently and it seems as if every time I visit this store there is a security alert. It happens so often that it starts to feel normal. When I first walk in the door and go to the first aisle, someone will get on the intercom and say security scan a certain area. As I move to another aisle the intercom will then say security scan a new area. When I return back to the same area I just left to make sure I’m not crazy, the intercom will say security scan the same area they announced when I walked in the door. What are the odds of this happening every time I visit this store. I continue to shop because I’ve convinced myself I’m being paranoid and then the intercom mentions that they have Oxnard PD on a phone extension number.

I just tried to return some fabric to Hobby Lobby which my son purchased (paying cash) less than two weeks ago. I had the receipt. My return was refused because I didn't have the "pink receipt" from the fabric department. Apparently, the price isn't an indicator of what you actually received and what you paid?? Back home I went. Dug through three wastebaskets and two trash bags which had the remnants of mine and my son's Christmas crafting extravaganzas. I found the "pink receipt." The Pink Receipt has NOTHING relating to which fabric was cut or how priced. It is handwritten. It has the yardage - "1" and a price next to it.

I have never been so embarrassed. I walked into Hobby Lobby to return items. I go to this store several times a week because it's close to my doctors and I'm a card maker and crafter. I'm always friendly to everyone but today was different. I stand in line to return and when I get there I explain I do not have a receipt and understood if they could not accept that. I have never returned or exchanged items there but have stood in line while others have. They give you your money or store credit. But for me they called the manager and he was very rude from the start. I was interrogated about what store they were from and told they were going to verify my purchase in a very accusing tone.

I ordered a shelf online from Hobby Lobby and when I received the package in the mail, it was completely broken. I kept my receipt and took it back to Hobby Lobby and expressed my situation and asked for my money back. They told me they can't accept my return because it is damaged. I said "well I didn't damage it, and that it was delivered to me that way". The lady called the manager Bryan from the Allen Store, and he came up and told me very rudely, we can't take it back and said I would have to call corporate and tell them, and I have to send it back. What the hell? I'm not using my money, or my gas to ship crap back that was damaged. I have lost total interest in Hobby Lobby. You would think a Manager would be respectful and nice, especially since it is Christmas time, instead Mr. ** Scrouge informed me of Hobby Lobby's new return policy.

The store has sales signs everywhere. Today they had 50% off signs above shelves of products. I picked out items right below the signs, thinking I was getting 50% off. When I got to the register, the clerk said some of the items aren't on sale, because they are not made of particular materials. I had picked out some decorative switch plates that were right below the sign, but the clerk said they are made of resin not metal or wood, so aren't for sale!! How am I suppose to know what materials they are? It's a ploy to get you to buy it once you're checking it out. I kept the switch plates, but refused to buy other items that weren't on sale. It is misleading advertising to say the least. And they call themselves Christians... What a joke!!

I've shopped at Hobby Lobby many of times and most of the time I have no complaints. However, today pushed me over the edge. In Jackson, TN I came across a luggage box with the Paris theme on it and I wanted it. The tag said it was marked down from $100 to $60. I opened it and it had two smaller boxes inside of it. Didn't see a price tag on them so like a normal person you assume it's a set. Get to the register and she starts ringing them up separately. So this is almost to the line of false advertisement. If they are separate then they should be sitting out separately. The women were quite rude too in explaining it as well. So very unhappy and disappointed!

Hobby Lobby manager in Helena Montana walked up to my husband and I (we live in a small town) and accused us of writing bad checks. He got in my husband's face and said he "recognized" him and that we were not allowed to leave and that he would call police! He was WRONG! He shouted at us in front of customers claiming we wrote bad checks over a year ago which didn't happen. He then tried to detain us and told us we couldn't leave as we stood there in the store with our infant daughter and everyone staring. I called corporate about this and we left the store... this manager was aggressive and rude and violated their own policy even if it were a real issue of us doing something wrong! I will never ever shop at the Helena Hobby Lobby again!

My 16 year old son and I went to the Hobby Lobby store in Coral Springs, Florida last week. He has Autism and carries around a pointer for comfort. We went into the store, but they didn't have what I was looking for, so we left. Right outside the door, a young clerk stopped us and asked if we were paying for that. I didn't have anything in my hands, so I looked at my son.

MGR Tracie in need of TRAINING - RTN at store 196 - My daughter needed supplies to build a pyramid for a school history project. We bought a number of items, including a great deal of floral foam in different shapes, sizes and conditions, uncertain what would work best and how much we would need. Some of the foam was dented and poked, but we didn't care because we were planning to cut, shave and/or hot glue it into a pyramid shape. When we checked out, the clerk didn't mention anything about the foam having imperfections.

Hobby Lobby Is A Front For the Peoples Republic of China - I love the selection at Hobby Lobby and the stores are all clean, well-organized and stock plenty of stuff. Problem is, MOST of that "stuff" is "Made in China", not "Made in the USA". Notice that on any given Saturday, most Hobby Lobby stores do not have a large staff on hand in the store - except at the registers to get customers out of the stores quickly. Try to ask a question or get a price scanned and you may be searching for a while. Their model for day-to-day operation seems to be "bare bones" except to ring up the profits for the Green Family, worth over $6 Billion Dollars as of 2017. Owner and CEO David Green is #234 on Forbes List of International Billionaires. Capitalism is Great, but Hobby Lobby's supply partners are not Capitalists in any sense.

I don't approve of Hobby Lobby's politics and its attempt to hide its misogynistic treatment of its female employees under the guise of religion. However, I've shopped there twice and am astounded at the comments here that say their prices are fair. I used a 40% off coupon for an item and after I got home I comparison shopped and even with the coupon it was STILL 3 times more expensive. I usually comparison shop first but my husband had to go in for emergency surgery and I wanted to get something to pass the time while I waited. The item will be returned and Hobby Lobby just lost a customer for life.

My local Hobby Lobby, in Tallahassee Florida, has twice the floor space and items as other craft stores like Michael's. I realize they have less than popular politics concerning women in the workplace and policies concerning gay employees. But you should review the store itself and not their corporate policies. That said, my local Hobby Lobby is clean, well organized, and the staff is helpful and friendly. I have started going to Hobby Lobby once or twice a month just because of how much I like the store. The prices are fair and they have great sales. I was recently complimented personally by a member of the sales staff and she was very helpful and courteous. She answered my questions intelligently and even made some suggestions. They have so many good, quality products, I actually just made my first online purchase from their website and that was a great experience as well.

I normally do a lot of shopping at Hobby Lobby despite my difference in views on their beliefs. However that is about to change due to their blatant lack of customer service. They would rather lose customers than make a reasonable accommodation for a customer! Last week I spent $200 and the cashier told me I could get a price adjustment with my receipt on many of the products this week since they will be on sale. Well what she didn't tell me was I would have to bring in my products. I went to get my adjustment and was told They could not do it without the products. Since they are all mounted to my walls and not easily taken down, I asked if I could find them in the store and/or show them photos of what they were. I was told no.

Yesterday afternoon I drove from Johnson City, Tn. to Hobby Lobby in Kingsport, Tn. I have been to this Hobby Lobby many times but until yesterday I have never been impressed with any employee. They will speak when needed and if I asked for any assistance it was always provided but only as far as the job description required. My question would be answered with the minimal amount of words and they immediately turn their back and continue what they were doing. That has been my experience every time until yesterday when I asked the fabric associate Brooke a question. She turned toward me with a smile and not only did she answer my question but she stopped what she was doing to help me find what I was searching for.

The Manager Pete and Assistant Manager (NEEDS MAJOR ATTITUDE CHANGE) at the Las Cruces, NM location are extremely rude. They have no right to treat everyone who shops there as if they are criminals. They follow you around as if you're going to steal. But, when you need help finding something, there is no one in sight. I bought a few items, as I walked out the metal detector beeps, they ask for my bag. I give it to them. They have me walk through with my purse, I beep. The woman who was helping me, had called for the manager. He asked me to open my purse I did, then he told me to empty it out, I did, he claimed that I stole a Lip Smacker Disney from them, I told them I just got it at Walgreens. Pulled out my receipt. Then without my permission he started looking thru my purse.

When you first arrive, you have no idea where to find your item. They have no floor plan and when you ask for help, no one reaches out. One time I had a cashier ring me for help. I waited for 10 minutes. 10 MINUTES! I left. Forget about getting through any of the checking lines quickly. They are unbelievably slow, so come mentally prepared.

I am a frequent Hobby Lobby shopper, but if their customer service headquarters can't fix this I will never step foot into a Hobby Lobby again! I came to Hobby Lobby today to return some things with and without a receipt, the return was ok, if they were a bit confused about the policies etc... I was upset that on a $15 item, I only got $6 back, but hey, I get it, I had no receipt. Anyhow, I was looking at possibly learning a couple new crafts to add to my repertoire, crafting can get expensive, and I am a thrifty shopper, so I perused the clearance stuff too. Before I knew it, this happens to me frequently, I had a bunch of stuff in my cart.

Went to the store today and bought upholstery material. Went to the cutting table so I can have the yardage I needed, we laid the material on the cutting table and there was an associate over there but she just kept on doing what she was doing and ignoring us. Finally, she asked us if we needed help and she even has the guts to say "I was wondering why you guys are standing here" but she saw us there waiting. Anyway, we finally decided not to get any more stuff and just go pay for our stuff. Got to the register and the cashier didn't even put our merchandise in the bag, she just handed us a sack and want us to bag it ourselves. The thing is that, the sack wasn't big enough. Employees in these store are so rude and no respect at all. I am just glad that there are other places I can go to buy what I need. I know I will not go back in these store anymore. I will take my business somewhere.

After purchasing a stretched canvas print online for $109, I visited Hobby Lobby to have it professionally framed. A week to ten days later I returned and paid $376.90 for the framed artwork. I thought the price charged for framing was ridiculously high, but given the fact that the framed print would hang on the wall behind the couch for years to come, I somehow managed to justify the amount that I paid.

When I got to the register I noticed they did not ring up at the sale price, she told me they were not on sale. I explained, "they were next to a 50% sign". The cashier called the manager over and the manager showed me and the sign says in fine print, "$22.99 and up". I again explained, "the sign was right next to these" and she quickly dismissed me with a "well, I'm sorry" and then looked at me as if I was Crazy. Just another example of why you make my shopping experience hard at Hobby Lobby.

Placed an order for hinge clips. Padded envelope weighed 8 ozs. Was charged $7.95 for shipping a first class envelope. USPS charge on their site is $3.39. Hobby Lobby charged a whopping $7.95! OUCH!!! Nice profit on a handling charge.

Went to the Elizabethtown, Ky store. I purchased 9 skeins of yarn on sale to make a project and got a rain check for three more. One of the colors didn't match and I returned the 3 unneeded skeins to exchange for a different color. I was told when I tried to exchange the wrong color that I would have to pay the difference since it was no longer on sale. It was the same brand, same type of yarn, with the only difference being color. I pointed out that I've never had that happen at any other store and the manager there got on the phone with another manager and finally relented. Why should I have to make an extra trip to the store when my rain check product would not be in until the next week? The only reason they received two stars was that they did relent and do an even exchange and the cashier was nice. I don't see my money heading their way again.

Went into Coral Springs location. Wanted to purchase 2 kid's writing books at listed price $1.47 each. Got to register after waiting in line for 9 minutes with only 2 cashiers and 8 people waiting. The sales associate rang up both books for $3.99 each, I showed the associate the price tag that was listed on the both books at $1.47 each. The sales associate called the manager over, the manager clearly saw the Store Error and stated, "Well the books are suppose to be $3.99 each not $1.47, sorry for the misunderstanding." There was no meet in the middle with price since it was clearly a store error. The point is there was no managing of the situation, clearly customer service sucks! Next time I will take my business somewhere else. Shameful???

I recently purchased a new home and have been spending a lot of money on new things for this home that is nearly three times the size of my previous home. I say this so Hobby Lobby knows they could have made a nice little penny off me if they had their "stuff" together. I found the perfect little end table to sit next to my new chaise on their online store. I jumped on it and added it to the cart and the site had a banner that said 40% off highest priced item. Now I'm not dumb and not going to take advantage of that, who wouldn't. The problem is that after applying the code the discount amount was "deducted" but strangely enough the subtotal was exactly the same after the $21+ discount. Now I don't claim to be a math genius but I'm pretty sure when you subtract 40% off something the price is generally, oh I don't know, at least 40% lower, not the same as when you started.

1st off, I'm not normally a complainer. It takes a lot to even get me rattled. I am a mother of two teenagers so this bothered me. I'm at the checkout counter and next to my counter an older woman employee answers the phone. I'm assuming for her to answer the phone maybe her position is higher than a cashier, I'm not sure. Obviously someone called to ask if they were hiring. The employee rudely answered "No, we're not", and hung up. Then she said to me, another lady in line, & to a cashier or 2, "We're hiring, but if they're too lazy to get their butt up and come in here and asked if we're hiring and come get an application then I'm just gonna tell them we're not hiring!"

Horrible service. Long shipping time. Called one week later about the status of my order, they still had not processed, said they will ship it that day and will take another week in transit. 2 weeks after placing the order for me to receive the items. Said I can return the items if I do not need them anymore, but only online. They do not allow me to return them to the store near my house. Plus people who took the calls sounded as if they were with drugs or sleepy, called at 1:30 pm. Avoid suffering, do not buy from this online store.

The checkers at this establishment do a good job. The management however DOES NOT. After waiting over half an hour to speak with someone in management I was told the same answer and not treated as a person. It is ridiculous that even if you have your receipt you are unable to return items that you purchased at the price that you bought them. The entire situation was completely unprofessionally handled.

I shop weekly at Hobby Lobby for craft supplies. I just want to recognize the 5* service I experience at HL in my area. Vicky **, Christine **, Diana, Alice, Carol, Annie, Barbara and others make my shopping needs easy. They are knowledgeable of products at the store. My spirit is always lifted higher when I buy one thing or a cart full of items. They love their job and it shows. It very different at some stores you go in and the employees walk right past you like you're invisible. Doesn't sit well with me. I can go elsewhere and do. Please keep these wonderful employees!!! They work hard but still have fun. One of the crafters in the last craft festival told me they don't have a Hobby Lobby where they live. Oh, that's sad. I'd move. Lol. They enjoy stocking up on their craft supplies during the craft fairs in the mall. Thanks again. Keep up the great work.

I went to Hobby Lobby in Maplewood MN to return 2 items with no receipt that my 15 yr old daughter had received for her bday. They gave her 40% of the actual price on a in-store credit card which came to $115.42. 9 days later when we went to use the in-store credit it was declined and said there was 0.00 on it. I contacted customer service the next day and got a run around and never heard anything since that day which was Sept 23rd! How can a store not only rip people off when the items hadn't been on sale in the last 90 days by only giving 40% but also return items and then keep the items and the $ that was supposed to be on the in-store card?

Is it a prerequisite that you must be haughty, rude, and completely void of any customer service skills at all to be employed at Hobby Lobby? I frequent the College Station, TX location at least three times a month, spending anywhere from $50 - $150. Today, I actually just needed to pop in to grab some jewelry making items. The aisle had two women working in it and of course they had a huge cart blocking the area I needed to look at. When I asked the lady if she could move her cart a little so that I could grab what I needed, you would have thought I had six horns and on my head! I mean seriously, if you want your customers to shop, then let them shop! Stock or rearrange the items on the aisles, after hours!

I have been to this store at Daphne, AL location for many times and never once I have been treated fairly. I always give everyone the benefit of a doubt and seeing the positive side of it. But, unfortunately and as much I hate to write this bad review, I have to say something about this store to let the public know the ugly side of it. So here it goes. Firstly, the staff act like they were so annoyed whenever I asked a question or whenever I pull out a coupon. Secondly, it is hard to find any staff around whenever you needed help. It is very known that this area is very prejudice against the minority and this store making it even worst. The staff would be very friendly to the majority race of their customer but to a minority like me there is a strong sense of resentment and they are not worried to show it.

I get HL promotional emails. They say "Free shipping" but when you open it, it's free shipping only on orders $59 or more! What's the big darn deal since that seems to be their normal requirement anyway. Other stores like Joann or Michael's, they send out Free shipping subject line heading emails ONLY when it's actually free with minimum purchase. Often, they have free shipping for just $29 purchase or even less. HL however constantly misleads customers with their "free shipping" no big deal emails. The fact that other stores accept competitor's coupons but HL doesn't, it turns me off. They think high and mighty of themselves which turns me off. As someone else has said, some of the staff in my local MI store have an uppity attitude towards non-white customers. The younger ones are better.

Went into Hobby Lobby in North Myrtle Beach SC two days ago. The employees acted like they would rather step over your dead body than help you. I finally called them from the parking lot to get some help. No numbers and signs on the aisles so I still had to look for what I wanted but at least I knew what aisle it was in. So, I find what I want, 6 half sheets of paper for $11.99 (20 full sheets for 19.11 on eBay). Ok, off to the checkout. One cashier and one other customer. Not a problem except they're talking about receipt and not moving anytime soon. After five other customers pile up behind me, they open a second cashier and suddenly I either, in a non-moving line or behind those five people, that came in AFTER me. I took the third option, walked out.

Today I returned two packages of river rocks, with receipt and unopened, to the local HL store. I had no trouble receiving a refund for the full amount, and the two ladies that took care of it were friendly and polite. It seems if items are returned within the parameters of the return policy, in saleable condition, you will have no trouble.

Shopped at Hobby Lobby, spent close to $300, check was declined due to recommendation by Certegy. Paid with ATM same acct. Called Certegy who could not state why declined. They don't check with bank for funds available, couldn't state what guidelines they use to decline, but wanted to sign us up for VIP status to make it easier to clear. Told them absolutely not, that the only reason to decline a check is insufficient funds and how would they know if they don't check with banking institution. As far as we are concerned this business is a huge scam and committing fraud daily. Won't shop at Hobby Lobby again.

Rapid City, SD store had a clerk AND a manager lie to me in one day!!! Walked out unsatisfied, pissed, and disgusted. Clerk broke my lamp, lied about it right in front of me then manager told me how he would make it better, then went back on his word!!! No longer loyal customer unless someone can put this all right.

This was my first experience with Hobby Lobby and it was 5 Star all the way. I called the Lakewood, WA location to locate an HO scale train set for Christmas and was told they had one set left. The sales person indicated they would hold it for me so I drove to the store to purchase the item. I couldn't believe how helpful and friendly the staff in this store were! The train set was actually $20 less than the price advertised on their website. They also had the best selection of Bachmann train sets in town. The set I purchased, was of high quality and exactly as advertised. It was easy to assemble and everything worked perfectly right out of the box. I highly recommend Hobby Lobby as a great place to shop. Great selection, very customer friendly staff, and easy check out.

I have had the honor of using your free classroom to teach decorative painting and seldom does one of my students leave the classroom without buying supplies and more. I had prepared a TOTALLY FREE GINGERBREAD ORNAMENT CLASS which I paid for all supplies, brushes, basins, paper, palette paper, ran off over 100 flyers and posters and completely arranged. I was informed by your manager that she would post posters and hand out flyers. When I got there the day of class, no posters were up until after I approached her and informed her how that would impact the class. She also handed me over 60 flyers which I myself tried to pass out but I had to get to class to teach the one student who had showed up. She was a friend of a member of our chapter. I expected at least 20 who probably would have gone out and bought more supplies to make more.

I am absolutely disgusted with my purchase from this company. I was better off going to the store an hour away instead of purchasing online and waiting over a week to receive an order that was clearly damage prior to shipment. I ordered the bloom acrylic beads which clearly the container was dropped, cracked, the beads swept up and then taped shut prior to shipment. I guess their packer "Irene" thought I wouldn't notice the qty missing or much less the dirt and wood chip inside the container? I have taken pictures of my order if anyone would like to see! I went to their Facebook page and couldn't post my review but I did send them a message with a photo. My suggestion to those who order online use PayPal so you have a better chance at getting a refund!

I love to shop at Hobby Lobby, however 99.99% of items are only **. You would think that all nationalities shop there, and they would cater to all... not just to one race. I'm not prejudice by no means, however would like a variety to choose from. For example out of all the angels they have up for Christmas, I only found 4 ** angels. I spoke with manager at store today, and he said they can't suggest items. He stated that I would have to call customer service with request. The store is located in Greenville, South Carolina off Woodruff Rd.

Don't get caught in this store 30 minutes before closing. The staff flicks the lights on and off to run you out and the manager stands by the door nodding at everyone as they exit. Rude trained staff!

My family and I went into the Hobby Lobby store in Goodyear, AZ. My children became thirsty while we were shopping and I asked an associate if they sold drinks for my children. She replied "no, we do not." It is currently 110 in Arizona and you have a store that does not sell drinks nor offer water to my children to make up for it. Due to this we gather the small amount of things we wanted to purchase (we would have bought more items) but had to get the children drinks. We went to make the purchase and I asked the cashier if they had military discount where I was once told again, "no, we do not." So not only do you not sell drinks in one of the hottest places but you do not offer military discount. I will not be shopping at any of your stores again. I'm very disappointed that you want everyone to know that you are a Christian company and you do not support the soldiers who are out there fighting for YOUR freedom!

I have been crafting for the last three years and do well for myself. I stop at Michaels, I shop at Joanna, Flower Factory and so on. Everyone that crafts know how expensive everything is for no reason. I had two 40% off coupons. Like Joanna, as long as the codes after different then you can use both or however many you have. When I asked the young lady if I could do that and she said, "only one coupon a day." I laughed a little and told that even Joanna has started honoring all the competitors coupons. She was a young girl and really didn't know what to say to that. And I love Hobby Lobby, I would shop there more than all of them, but I went Joanna and with my text messages and the coupons on my smartphone at Hobby Lobby and Michaels I was able to use them all. Now that makes me happy and want to keep coming back and I tell everybody.

Bought a set of expensive colored pencils - got home, realized they're oil based not wax like I was supposed to get. Had receipt - store won't take it back, manager wouldn't either. Only 9 days later... They said because they don't sell that particular package anymore - they won't return. These are 30 dollar pencils! There were only 2 items on my receipt and they said they couldn't find the price to refund me since they didn't carry this package size anymore. Though they did bring up the same brand pencil package - but a 12 count. The manager even said no. I spend a lot of money in Hobby Lobby and I won't anymore because they do not honor their word. I'll also be telling everyone and anyone that comes within 3 feet of me and that walks in my business doors.

I went into Hobby Lobby to return some bracelets with a "receipt" but when I tried to get a refund I was told I need the original packaging. Who saves original packaging? I always save my receipt but I buy a product with the intent on keeping it. I bought the bracelets, put them in my drawer, and threw the package away. When I went to wear the bracelet, discovered the latches on them all were super hard to open, so difficult to open that they cut my fingers trying to open them! That is a defective product. Why on earth do you need original packaging for defective product? To repackage them and resell them to some other sucker? Is Hobby Lobby that hard up? Buyer beware!!!

My husband recently returned some items without a receipt like they say can be done. They gave him a exchange card. It's been 5 days and the card don't work otherwise I've lost $100 dollars because it don't work. I've called their customer service, left a message to call back and no one has ever called back regarding this matter. They are crooks.

Went into the Covina store to purchase a gift card and a few other items. At checkout I was told that I could only purchase the gift card using cash or a debit card. I was told that they do not accept credit cards for the purchase of a gift card. I have NEVER had a store not take a credit card for a gift card purchase and I told Hobby Lobby that they could keep their gift card.

After 5 days of hearing lies and extremely poor excuses while trying to get a straight answer about the status of an order placed online, I find myself sick to my stomach and in complete stress. I cannot believe the solution offered to me was to cancel my order and go to a local Hobby Lobby to purchase the same item I've been waiting for. Of course I already paid for my original order with PayPal, so getting a refund will take a couple of weeks or more... During which time I will be out double the money. Truth is, the order for a Christmas tree was placed for my deaf & autistic granddaughter who cannot go to any store, and whose mother (my daughter) doesn't have the money to purchase. This is why I ordered it online. It doesn't surprise me that so many people suffer great stress over the holidays while dealing with morons who can't pick up a phone or solve even the littlest of problems.

I took some merchandise back without a receipt, expecting only store credit. You would not believe: they only gave me half of my money back. I do not appreciate this and will do everything I can to bring it to the media's attention.

I purchased some thread for a craft project and what was called a "book stand", which in fact was an artist easel, not a book stand. When I got home, I realized that I purchased the wrong thread, and the book stand was not a book stand and was useless for the purpose I purchased it for. Their website states in their return policy "Returns for $10.00 or more without an original sales receipt will receive a Hobby Lobby Exchange Card in lieu of cash or credit card refund." I was told by store employees that they only allow returns for the exact same items or a refund of only 60% of the purchase prices. I asked about exchanging the items for other items of equal or greater value. They said no; only exchange for exactly the same items or a 60% refund of the purchase price. I find this policy outrageous, especially since the policy is not put up in plain view of the consumers and it is not what they state on their corporate website. I doubt anyone would purchase anything from a company with such a policy or deceptive practices. So now I'm stuck with items I don't need or cannot use. It is not the cost of the items; it is the misleading information and deceptive practices of the company.