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After visiting both locations here in My City, I must say the customer service is unprofessional and unpleasant. At first I thought I was being too critical, but the more I kept shopping at Hobby Lobby it stood out to me that I was right all along. Most of the employees didn’t greet whenever customers walked into the stores. All they do is stare and look. Too, when it came time for me to check out, I was never greeted or asked if I found everything ok. It seems like the employees just want to get you in and out. In summary, I will do better just shopping online or at Michaels.
I love Hobby Lobby as I live in Atlanta and the experience has been exceptional. I shopped in Hobby Lobby Naples last evening and there were two girls at the Checkout. I presented a Hobby Lobby online printout of the same product that they had marked up $50 since the 40% coupon era expired. The original price for this product was $199.00, they either sold out or put in the back of the store, market it up to $249.99 and have eliminated the 40% coupon. I presented the Hobby Lobby online and the item was marked down to $109 and the two girls said "No, we have to go by the price marked on our item". I asked for the manager and while he obliged me, the girls were indignant that they could not do that. The store needs to be selective to deliver the service that we have come to love and expect from Hobby Lobby.
I was shopping in Redding CA store and I buy 300 stamp pkg. I go out to the car and look at them and count how many, only 210 so go back into store 10 minutes later with receipt and is told they will not return because it's consider a collectable. Keep in mind I had a receipt and item is under 5.00 because I used a coupon. Kept me waiting for 30 min. Great customer service so return everything else I bought will return other items I have at home and will never shop their again and will tell everyone I know that they do not follow posted return policy. Also told they would never sell anything that was missing parts and "I am not saying you took the missing stamps but collectors do."
We purchased a 4' x 5' wooden frame with stretched canvas. After we created a design, we noticed the frame was bowed. We tried to slightly bend the frame, and it snapped. We called the store and corporate. Even though Hobby Lobby's refund policy is stated on its website, the manager at the Harrisburg store said we could only exchange the frame for another one. We didn't want another one since the first one was bowed. We called corporate and asked for the manufacturer's name, and corporate could NOT release the manufacturer name since the company is located in Vietnam??? Totally disgusted with this store and will NEVER shop there again. I advise the same for other consumers.
I was referred to this store by a business associate in the retail business. Like President Steve Green of Hobby Lobby I am a speaker on both business and philanthropy interests, always focusing on how my faith intersects with my life endeavors. My first day at the store was on 07/30/2020. I visit 9 of their different store locations a week. Every week god willing. The reason for this is because I am doing my holiday shopping. I also too purchase some things for my home. I feel that with every purchase that I make, I'm giving back to a store that has the same interests that I have. I buy in bulk. Each store is limited on quantity.
My experience is this. Since my first visit on 07/30/20 up and including 10/24/20 I have spent, including online purchase which I have receipts for $7,314.14. This is not including what I spent in cash. So my total spending is approximately $10,000. in 3 months. On Saturday 10/24/20 I visited their Phillipsburg NJ location as they had 2 items on hold for me that I needed to complete the package. For the most part, every time I visit the store I make receipted returns, non receipted returns as I don't keep my cash receipts, and store purchases.
It was on 10/24/20 that the store manager notified me that I was no longer able to return non receipted items. This came as a huge surprise to me. I have never had an issue before. The manager was very rude and it was humiliating. She made me feel like I was stealing. I asked her why and she said she received a memo. At this point she didn't even know my name! I took down her name from her name tag and decided to take it up with Customer Service. I contacted Customer Service and explained same. They said they would look into it and get back to me.
In the meantime on 10/27/20 I visited the Englishtown store location in Englishtown, NJ. Upon leaving, in the parking lot, I was approached by 2 police officers. It was very traumatizing and humiliating and caused much anxiety. I cooperated with the police only to find out that I was mistaken for someone else. Apparently, someone was stealing from their store. They had the wrong person. I was not the individual they were looking for. I never received an apology from anyone. In the meantime the next day after the incident Customer Service had called me back and left a message stating that corporate had made this decision in regards to the non receipted returns. That's all. No reason. No warning. Nothing.
That's not right. If corporate had a problem with my non receipted returns a memo should have warned me about it and not waited to the last minute. But yet they have no problem taking my purchases and my monies. Unfortunately for me I have to return back to Hobby Lobby to complete my holiday shopping by Halloween.
I will not be visiting the Phillipsburg, or Englishtown locations because I am still traumatized. I am an outstanding citizen with a clean driver's license and have an outstanding professional and personal reputation which took me 30 years to create. I am a god fearing person and I have never stolen anything in my life. I deal with their long and slow lines and their mistakes made frequently in regards to items being listed in the wrong categories and with their wrong prices and sales. I am a very private person yet the wrong that Hobby Lobby has done must be documented and the people in the world have the right to know about their actions. I will continue to pray for Hobby Lobby as they will have to account for their actions to a greater person than I. God.
I ordered a cricut online and they voided my order. The lady at corporate Loretta said that I used a coupon when I shouldn’t.... I NEVER used a coupon. It states in the coupon that it cannot be applied to a cricut so how am I to use it? Then Loretta said that the sales price was an “accident”. It was on sale for $199. As soon as I seen my order was voided out I called. Spoke to Catelyn. This was yesterday and she confirmed with her supervisor that I would receive for the sales price of $199. Idk if they sold more than expected with the sales price and are now canceling new orders. But one person says one thing and the other says something else. This is corporate. They were not helpful, they were rude. OK I’m sorry not all of corporate just Loretta. I will not be ordering for Hobby Lobby anymore. First time and it was a bad experience and talking to corporate made it worse.
I was questioned as to why I was purchasing an item because the cashier felt I was supporting the police by buying it. It was a Paw Patrol, police dog, Chase. Yes - I do indeed support the police. I will not however, support a place that doesn’t.
I was very unwelcome today 6/11/2020.. 01:32 PM. The cashier was So so rude to us.. She threw me the money! Maybe because I am latin+hispanic?.. I love my close store at Savannah.. But this time this lady was angry, not sympathetic to customers, serious, not good manners to serve customers!... I just wanted to give my opinion and let you know what happened to me this afternoon. God bless you and have a nice day. Cashier name: **. S-612 R-2 HOBBY-LOBBY STORE #612, 11140 Abercorn Street, Savannah, GA 31419.
I ordered from Hobby Lobby 3 times since March (during Covid closures) and all 3 times item arrived broken or damaged. It’s very frustrating having to go through the entire return process AND the fact that items are never packaged securely or protected from the elements.
My order with Hobby Lobby is lost in transit. You can't call this company and talk to anyone because they won't allow it. The recording says to write to them instead. You can't write to them and get a response because they won't respond! I keep writing with NO response at all. Horrible customer service. Now, I am just waiting until I can contest the CC charges.
Update... The Hobby Lobby let me exchange and gave me an additional discount. I also got my shipping and handling back on a hobby lobby card. The store employees were very kind and after my experience that was well appreciated. However I still don't recommend ordering fragile items from them online and having it shipped.
I do enjoy shopping at Hobby Lobby in the store. However due to quarantine they were closed so I ordered a $100 lantern thinking that they would package it with comment since like other places I've ordered from. When I received my lantern the box had no fragile stickers and no "this side up" stickers. When I opened the box it had no cushioning to prevent movement. My lanterns top was completely smashed in. The door was torn off. The hinges and the glass was shattered. I called multiple stores to see if I can bring it in for an exchange. Luckily one store had only one in stock. They said they will hold it for an exchange. Hopefully when I get there everything will go well. Whoever is in charge of packaging needs to have more common sense. Beware before ordering online.
I made a purchase for a 24x36 frame. I am not sure if because the box was big or because we are in quarantine my merchandise arrived broken. The box in the outside had a hole so the inside was broken as well. I have emailed the company over 8 times with no reply. I have tried calling so I can get a return slip with no success. When you call the main number it tell you they are not available and to try online. What makes me mad is the fact that when I made the purchase they were available but to return nobody seems to care. I may lose out on 75.00 dollars and it's okay but as an essential employee who has been working hard through covid to make 75 dollars it hurts to lose it with no fault. I will never make a purchase in this store again. I have learned about Joann craft store, this is where I will make all purchases moving forward.
First let me start by saying that I should have done more research on this shady, artifact stealing, fake Christian store. I ordered 4 items on Hobbylobby.com where everything was supposed to be 40% off. Also I added a promo code for an extra 40% off the most expensive item. I put my card information and agree to pay $35... I look at my back statement and HOBBY LOBBY HAS CHARGED ME $59.30. I look in the confirmation email and I am charged FULL PRICE for ALL ITEMS AND an extra $10 for some reason??!!
HOW ON EARTH??!! STRAIGHT UP STEALING!!! I am now waiting the 2-7 business days it takes for them TO RESPOND TO AN EMAIL. And of course it's been more than 2 days. I AM COMPLETELY DISAPPOINTED AND ANGRY. THIS IS NOT A TIME TO BE TAKING PEOPLE'S MONEY WITHOUT PERMISSION. Just save your money and a headache and DO NOT SHOP HERE!
In 2018 I purchased a $400.00 tree at Hobby Lobby. On my second Christmas the lights in the tree were not working properly. I went to the store with the receipt and to my total disappointment Hobby Lobby literally didn’t care. They said they couldn’t do anything once they did not manufacture the tree. What I find awkward is that Hobby Lobby claims to be a Christian store!!! What’s Christian in that? Is that only a way to attract customers? In terms of treating customers as human beings they are far from being at least good. Don’t EVER go to Hobby Lobby for your Christmas tree. Georgia
1) Did not carry some of the new items I had seen were supposed to be out on YouTube.
3) One entire aisle was wrapped and being moved while I was in the store, so could not view items (how about doing this after hours??).
4) Male store manager less than cordial (women almost exclusively shop here; why is the store full of male managers????).
5) New price policy: no coupon or sale on items with yellow tag (this really pissed me off).
6) No discount for damaged goods (they will order you a new one which will also likely arrive damaged).
HOBBY LOBBY is no longer my “go to” store!
This is my first buying experience with Hobby Lobby and it was awful. I bought 6 glass candle holders online. One of the 6 was broken. I had my receipt and went to the store to return the item one week later. The cashier told me that she couldn’t return it because it was broken, but called the assistant manager over to confirm that she couldn’t return the item. The assistant manager came over defensive and said that it is their policy. She said they don’t return items bought online that are broken or defective.
I was frustrated and told her I have never heard of a company not returning an item that came broken. She proceeded to tell me that they could not resell it and they would be out the money. I then asked why I should be the one to be out the money? She then asked me in a very rude way why I had an attitude. What Where is the customer service? She proceeded to tell me that she didn’t want to deal with me anymore and she called for her manager. The manager was a little more reasonable, because at least he offered to exchange the product out, but confirmed the policy was true. I am grateful for the manager, but I will not shop there anymore because it just doesn’t seem right that I can’t return an item that was defective or broken when it is delivered from being purchased online.
Purchased a key chain with a large fuzzy "F" on it for no other purpose than to be able to find my keys easily from the bottom of my purse. The fuzzy "F" fell off, who knows where, the first time I used the new key chain. Attempted to return the defective key chain to the Hobby Lobby in McGowin park, Mobile, AL since without the "F", the key chain is absolutely no good to me. The manager, Justin, refused to take back the defective product WITH MY RECEIPT unless I could find the "F" and return the lost "F" with the remainder of the key chain.
Called the Hobby Lobby complaint department to lodge a complaint only to be told, after he put me on hold to call the store directly, that without the "F", the key chain could not be put back on the shelf for sale. Really? It's a defective product that Hobby Lobby should return to the manufacturer or not sell in the first place. So, whatever you do, do NOT purchase a Rainbow Sherbet Collection key chain in Home Decor unless you want to throw your money down the drain.
So I bought yarn at Hobby Lobby for the first time for a specific order. And they were having %30 off all yarn. I bought 7 rolls of Yarn Bee Sage lot 909092 and a few other things for my order. After I check out and get home (about an hr way) I realize they didn't give me the discount and charged me the full 3.99 a roll. :( Then after I start my project I see that about every foot or so the yarn is cut and tied into knots???? I've called them and emailed them lot numbers and pictures. But I couldn't tell you how many knots where tied these 2 rolls (the entire rolls had a cut and tied knot about every foot!). I'm scared to use the other 5 rolls because they are the same lot. :(
This was my first time buying yarn from there and probably the last. :( With as expensive as it is it wasn't all it should have been. :( After calling corporate multiple time and having to get huffy they finally said they would send me a check for the 2 I used but not the other 5 that were the same lot. :( It is a 2 hr round trip for me to return them so I am unable. Shame on you hobby lobby! You have lost a customer. I will not recommend your product to anyone and I hope you do better business in the future! Poor customer service, high prices, horrible quality! I will be sticking to Red Heart Super Saver! Better quality, better price, better service, and better yardage!
I placed an order two months ago, and it was a large one. We were outside the holidays, but it was still large so I waited the 5 days like the website said. On the sixth day I call to find out what was going on with the order and they had the whole thing on hold at the "central warehouse" and didn't know exactly why. They did not ship the entire order because they were waiting on a few items. What the? Ok, I tell the lady, cancel it, this is ridiculous. So they did. What do I do? I stupidly place another order with them, but only for four items this time. Well, guess what. We are at the end of the 2-3 day window they ask for and do you think anything shipped? Nope.
Unless you do arts and crafts there is nothing for you. No hobby fuel, no model airplane covering or propellers, no train sets, no transmitter or receiver batteries, no glow plugs, you should rename the store craft lobby!
I made a purchase on 11/13/19 , the item was priced less on 11/22/19. I called to ask for an adjustment, but was told the only way I could get the reduced price was to return the item, at my own cost, and re-buy it. No other store I shop acts this way. I do not recommend them, and am glad the amount of money involved was small.
I took a frame with pictures into the Daphne, Alabama store to have a new mat put in the frame. I asked them to please touch up about 4 small scratches on the front. They removed the existing back paper cover and put a new cover on the frame, BUT did not remove the adhesive. I have a new back cover with sticky adhesive all around the frame now. I asked them why the adhesive had not been removed before putting a new cover on the back and was told they don't do that and the employee talked to her supervisor and he didn't say a word to me. We paid good money to have a new mat, back cover and hanger on our frame and it looks awful.
It’s really unprofessional for someone to just follow you as you’re shopping. I really don’t get it!!! I’ve worked retail for 30 years and I’ve never seen such!! Mobile store???? I don't steal!!??
I have never had an issue with Hobby Lobby until today! First I was overcharged and instead of taking care of me immediately as I was still right at the cashier, they told me I had to go to the back of the line! What, for their mistake! Then a manager came up because I was totally not happy and I asked for a telephone number to complain and she lied and said there was not one. There is because I called it! You say you are a Christian business and lie right to my face?
Hobby Lobby has some awesome items. Can't afford it today? Wait till next week as it most likely will be on sale. A good example. While Shopping for lamps I found the perfect item but couldn't then. Waited until today and lo and behold... It was half price. And this wasn't a one time thing. It happens all the time. Their prices are great, but when they have their sales... that's fantastic. Love this retailer. ♥
When I asked if they were going to carry any Jewish Holiday items, I was told that the owner will never carry Jewish holiday items because it doesn't align with his Christian Values. Boycott this store if you are any religious or ethnic group other than what he is! This store needs to be closed based on his beliefs....
I really like Hobby Lobby, but I am going to share my story. Unfortunately, it’s not very nice. Sorry if you are a hobby lobby lover. I went into Hobby lobby to purchase pillars for my candles. I ended up buying four candleholders and a breakfast in bed styled tray. They were all 50% off. The sales were awesome this weekend and I couldn’t even use the 40% off a regular priced item because everything was on sale! When I got home, one of my candleholders was too small to fit my candle. I called and asked them if they could hold the last one that was like it for me and I would come get it the next morning. They said no, their policy does not allow them to hold items. I, of course, asked to speak to a manager and he agreed to hold it for me. I get up The next morning and drive to Hobby lobby from Gilbert in horrific traffic to exchange the candle holder that was obviously defective. I get home only to find out that that one was defective as well.
So today, I go back to Hobby lobby to return them and I found two more which were actually more expensive and asked the Manager if I could have those at 50% off as well since my original purchase was 50% off. It wasn’t my fault the holderS were defective! The manager said the sale was off and she could not honor the coupon. In the meantime, I picked up a table that I wanted to purchase as well. Management was not willing to work with me because everything I asked was against their policy.
Needless to say, I left everything I had intended to buy at the register and told them I would not be returning to their store. They didn’t care. Even asked me, are you getting the table? No! No! No! You would think as a manager, you would have the authority and/or sense to say, we have coupons for 40% off of regular priced items… Would you like to purchase them that way? Nope, they just wanted to get rid of me. I thought of tearing up my receipt and getting a store credit for the full price of my candleholders and put it towards the accent table, but no... I was too mad to even think of that. So I ended up getting $8.54 back and used 17+ dollars in gas through this whole ordeal. I ended up losing money. This is EXACTLY why I shop at warehouses like Costco, Tj Maxx, Kohl’s! Anyway...lesson learned!
I would rather not get into too much. Let's just say I have shopped at Hobby Lobby in Omaha, Nebraska since I was 16. I'm 62 now. I moved to Council Bluffs, Iowa and there was a store opened there. It is the most horrible Hobby Lobby I have ever shopped at. I have decided I will no longer do business with them. I'm going to go with JoAnn Fabric instead. I liked Hancock Fabric much better. I think the Hobby Lobby is the one that needs to be closed down.
Horrible experience. You pay for an item supposedly is NEW. I went to the store a couple days ago and I bought an item that was broken already. I didn’t notice it till was at home. I was trying to return it with a receipt. They told me, "Sorry we cannot do return on broken item." I told them that what I got was broken already. They didn’t gave me not even store credit. They should be checking what they sell because they are ripping off people. Next time I’ll make sure to buy something that’s not broken. So It was my first time shopping at Hobby Lobby and also be my last time. I’m not happy with it. Not going back. Ugh!????
Walked in 5 minutes before closing to see if the furniture piece I bought earlier would match anything else. They are right by the door, and customers were still getting checked out and floors were being vacuumed. A rude lady started saying "What are you doing in here, doors are locked". BS. I told her just 1-2 minutes, and she said she can't go home until I leave. Lie #2. Was very rude, and the other employees were rude also because of her example. I will never go in a Hobby Lobby again. Home Goods is better anyway. She was absolutely crazy. Very unprofessional.
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