Hobby Lobby Reviews

On April 04, 2025, about 2:45pm, I went to Hobby Lobby in West Saint Paul. While I was checking for prices, I noticed that an ** worker was watching me. I thought she was a customer, but I soon realized that she was behind my back watching my movements. I learned based on my critical skills that she was watching me all the time because she thought I was trying to steal. She was not watching other customers according their race. I live in the area and since this store opened I go there from time to time to shop. Based on this bad experience, I am not going to go back to that store again. They are hiring racist workers to watch **.

I will never shop at the Hobby Lobby in Elmwood Louisiana, I cannot believe that corporate would allow the Manager Heather to retaliate against her employees and treat the staff like garbage. I have watched firsthand as a customer her belittle them in the store in front of customers. It's heartbreaking when you try to shop, and you see the employees crying because they have been attacked by their manager. The store is so unorganized and dirty, a lot of my coworkers go shopping at Michaels because of the deplorable store it has become. I am not the only one with these concerns and disgust for that store.

Was so excited to have a local store but it's absolutely terrible. Second time I've gone in since Christmas and half the store is empty. Sales suck also. I'll give them one more try in a couple months but then I'll drive to Ocala just like I used to. 9 people in line to pay and 1 cashier. That's terrible service. They had at least 10 people working on the floor so??? I also had to place an oil online order because what I wanted was not in stock locally, paid $8 to ship and it's so far a week and a half and it still has not arrived. Extremely disappointed in Hobby Lobby.

The domes are cheap plastic and the hardware is so small the eye hook part doesn’t fit the shepherd hook the feeder are on and would not hold up to the weight if it did fit. These feeders weigh about 15 pounds full of seeds. These wouldn’t hold up 5 pounds. There is a 90 day refund. They don’t tell you that it’s store credit if you return it to the local Hobby lobby. If you return it to the online store you have to pay for shipping and only get credit for unopened merchandise even if it comes damaged. I have spent a lot of money there down through the years but I will never ever spend another penny there. I wish there was a zero rating I could give.

Bought a very expensive (over $300) pre lit flocked Christmas tree that was used 3 times. It was stored in its original box. All the flocking turned dirty brown. I know it's past the warrenty but this shouldn't have happened. It was taken good care of.

Sought manager assistance to de-escalate a rude customer (and frankly to feel safe) and the manager threatened to throw my mother and I out of the store. We nearly fell over. Will not spend any money here and promote such management.

I am in the Hobby Lobby located in Paxton Square, Harrisburg, Pennsylvania a lot. Went in today to see if the snowman who was $150 (way overpriced,) was on clearance. It was 60 percent off. There was one left so I put him in my cart. When I went to check out, the cashier said, he is missing a button on a chunk of the red berries on his hat was broken. She called the manager, Jane, who sees me in there quite a bit over and asked if the snowman could be discounted to which she abruptly replied, "No, he is already on clearance." I said, "But he is defective," she just walked away. I went home and called headquarters and they said, "It’s at the in discretion of the manager." She said, "I’ll call them and ask them." She got back to me and said, they still said, no. What annoys me is that if it was store policy, I would understand, but being that the manager, Jane, who stands upfront sees me in there a lot still said, no is what annoys me.

Worst shipping ever. Ordered Dec 8. Still waiting. Says package is evidently on vacation in Ohio after it visited Oklahoma and Texas. It's been in Ohio since the 12th. Wonder if it will even make it here by Yule.

I really love Hobby Lobby....they have unique items, and with their discounts I have gotten some great deals...but when it comes to checking out...pack a lunch! It's never expedient or efficient, but tonight was ridiculous. Here we are in the height of the Xmas season, and the store was packed! (S. 27th St, Milwaukee) Then I looked at the lines for checkout...they went deep back into the aisles of the store!!! Why? They had 2..yes only 2 cashiers...and since I had nothing else to do, I counted the # of people waiting...24 in one line & 27 in the other!!! There were actually more, but counted husbands & wives/families as 1. That's 51 people having to wait to give their money to the store! I have a firm belief that no one should wait at the advantage of the store to give them their money! It should be expeditious always! How does Hobby Lobby justify this??? They need to get with it! Either install self checkouts, or get the right amount of cashiers and respect the customer's time a bit more! A nice shopping experience shouldn't end like this!!

The store was very well stocked. Even received helpful help from the store Manager **! The cashier **. Was very rude and would benefit from training on customer service! She seemed to have selective customer service courtesy.

At check out, we purchased white sweatshirts and asked the person checking us out (Ricky) to put them in the bag and instead threw the sweatshirts and said “think fast”. I did not like the experience. Workers should not be throwing merch at customers.

I purchased one yard of fabric at the Hobby Lobby on Broadway in Tucson. I waited for 15 minutes for two clerks to cut fabrics before it was my turn. The entire wait, both clerks huffed and puffed and complained about being too busy. I got my one yard and went to pay for it and waited another 15 minutes. The clerk ran my fabric at two yards. I said, it's only one yard. She said, sorry it reads two. She told me she couldn't change the fabric clerk's handwritten error. I showed the cashier... look, it's clearly a yard. Again, she said I'd have to go back to the fabric counter. I said I just waited a total of almost 30 minutes, why do I have to step out of line for a clerk to cross out the error? No response, instead she got some lame and lazy asst mgr named Maria who would not change the error. She closed out the lane I was in, the cashier moved to another line of customers and left me standing there.

My car transaction was declined three separate times at Hobby Lobby. I did not leave with the items that I purchased, but they still pulled the funds from my bank account. They told me they would be reversed in a couple days and it’s been a week and a half, and I still haven’t gotten my money back from them and they are giving me the runaround. Won't give me my money back and won’t give me the items I tried to purchase, well did actually purchase since they still took the money from my card. Beware of Hobby Lobby scams and fake declining cards but still taking the funds out.

Frist time going to a recent open Hobby Lobby on SOM center Rd yesterday, parking lot was basically empty. Upon entering store is too large, prices too high (for most items). Purchase 2 items then ask if I would like to purchase a bag. Had to leave with items in hand. Will not be back.

I finally decided to write this review out of frustration. A third of the time I go to Hobby Lobby I leave without buying anything. I want to buy stuff, I have items in my hand, but the lines are often too long. I don’t ever want anything that I have to wait more than three minutes to pay for. It’s too easy to buy online. I wish HL management would get that figured out.

I had an item that was poorly made, that needed to be exchanged. I had my receipt and the "wrappings" were still on the item. The cashier was wonderful, but her supervisor accused me of causing the damage. After about a 10 minute wait for her to get the manager, she returned to me and said that she'd do it this one time, but NEVER again, that me that the cameras were rolling, to prove that I was told this and not to try it again. I opted for the refund- not an exchange, as I will never shop at Hobby Lobby again. I was courteous, never angry and she treated me like dirt, embarrassing me in front of my daughter and the other customers. The defect on said item was obvious that it was manufactured that way, yet she accused me of dishonesty. Very very disheartening!

Why is HB not an all inclusive store. Been shopping here for years but never see any ** history celebratory items, just a very, very small ** section. Would love to see Juneteenth items before 4th of July items. Even Dollar Tree has Juneteenth items.

I love this store. HOWEVER, the background music drives me crazy. Don't know if in every store, but the Pittsburgh (McKnight) location sounds like a funeral home. Seriously. It is really like, depressing (and creepy). They need to play some pleasant background music so shoppers don't go running out the door!

Beware if you purchase online through Hobbylobby.com you MAY not be able to return the item and then if they finally take it back they only give you store credit even WITH your receipt! I was told that only if they carried it in the store would they take it. Even though the item online looked different than the product. Luckily they did have it on their shelf and I would have bought it there if I had liked it! However, even though I had my receipt in hand and the items even had the bubble wrap around them I was only given store credit. I can't say I won't miss Hobby Lobby because I do so many crafts! I will never shop there again, and I will save thousands of dollars!

How can the return policy be 90 days and they are closed on Sundays? The receipts information doesn't list by SKU number of each item. I have 10 items left over from Christmas and they claim I had already returned the items/ They accused me of stealing which is untrue.

BEWARE!! I ordered 5 Red Truck Dishes. I only received ONE. According to Hobbly Lobby customer service, I should have received 5. I paid for 5 + $8.95 shipping. I was told it's up to their Accounting Department whether I get a refund. AND they will not refund shipping. I would not have ordered ANY had I known it would cost $9 to ship 1 $5 item. Mad. Won't EVER order online from Hobby Lobby again!

I was so excited to receive my new furniture. Unfortunately when I opened the box of the table, it was totally broken and unusable. One of the cabinets is also damaged, but I figured I could live with that. I returned the table to the store in Spanish Fork Utah and was told that I would have to ship it back to the warehouse. The manager and staff there were completely unhelpful and just kept telling me to call the 800 number. That is unacceptable, besides the fact that customer service isn't available on weekends or evenings. It's not like I'm returning it because I changed my mind. It is broken. I feel like there was breach of contract by Hobby Lobby and should be doing whatever possible to make it right.

I would like to bring a situation to your attention regarding my recent experience at the Hobby Lobby location in Columbia, SC on September 2, 2023. While shopping with my husband, we came across clearance items with a sign displaying 90% off. Naturally, we picked up a few clearance items along with some others.

I have brought in numerous high end sports items for custom framing over the years at the Lansing Hobby Lobby Store and have never been disappointed with the end results. Every person in framing takes a hands on approach to helping me design my shadowboxes to picking the right colors and best frame. In addition the price is very very fair considering the high quality of work they do. Lastly the staff takes what they do on a personal level and it shows in the final product. Wouldn't go anywhere else for custom framing.

Sharing my recent experience at Hobby Lobby’s Fresno CA, Blackstone Ave store with unprofessional framer SAVANA B, store manager LAURA and the entire framing department. I trusted Hobby lobby to frame my valuable painting and unfortunately, there has been a significant oversight in the framing process that has led to the compromise of the artwork.

I went to Hobby Lobby in Aiken SC to return 2 items which had never been opened with an original receipt. A woman was in the return item line ahead of me bringing back a whole lot of floral items. Since it was taking the clerk a long time to look at, count and log all of the items the customer was returning, I got into a shorter line as I had a doctor's appointment upon leaving the store. A woman I assumed was a manager saw me and asked if I was making a return. I said yes. She ordered me to get out of the line I was in and that I should get back in the line where the woman was making a large return.

Tonight I shopped at Hobby Lobby again in Danville Ky. I've been like 2 other times and was overwhelmed with the products but very underwhelmed with the ambivalence and flippant attitude of the well paid workers. Sandy's very different. She took special care of me. Assisted me in locating my project materials. She also helped me to find what I needed to do the project. AND at my request walked me through the entire project. When I come back I will ask for Sandy. SHE IS THE BEST! Danville Ky. 40422

I purchased a bird feeder last week for 19.99 at 50% off. I paid $17. This week I go into purchase another one and they're listed at $39.99 at 50% off. I confronted 2 ladies in the store and they refused to admit to ripping off customers. So I'm coming to Consumer Affairs, maybe something can be done about it.

Christine

I was in the Bay Shore store for custom frames and Stephanie helped me out to finish my parent diamond art with the perfect matt to go around the piece and it turned out awesome. She was nice and polite.

I had entrusted the Hobby Lobby framing dept at the Forum, in Selma Texas with one of our most treasured possession; my son's College Diploma - Biggest mistake of my life! I gave them a pristine, carefully preserved important original Document that they haphazardly creased, gauged and dirtied it up. They left a dirty schmutz on the Diploma, framed it, and stupidly thought we wouldn't notice the obvious stain, dent & creases. The Mgr offered a measly 30% as compensation, As If That could erase the irrevocable damage. I was so angry, grieved and beyond words at that point... Fighting back the tears, I decide to just take my framed piece (damaged as it was) and take the business & money I was planning to spend there, to another more responsible store. I will certainly NEVER return to Hobby Lobby and I will most certainly discourage anyone & everyone I know from going to Hobby Lobby! Their incompetence will devastate you.

I have shopped at Holly Lobby for years but lately service at cash register is awful. The salesperson is a talker and there is always a long line Always. Today an item was not priced so we waited in a long line to get the manager to come to register to find out what the sales rep wanted to tell her. Then she went to find out price. Somebody should figure out a better way for service. I left. Not worth aggravation. I am not alone in this. My husband, daughter and I all believe there is a better way to handle your purchases. Heck a self serve would have been faster. Lois

I have bought many things for my place at the Springfield, OR store. The last two times I was followed extensively and when I went up to check out the cashier announced over the intercom "Springfield Police Line 2." She looked right at me with a contemptuous look on her face. I remembered hearing the same announcement the previous visit at about the same time, when I was almost done. Then when I finally got done I felt someone still watching me and turned around to see a female employee follow me out then do an about face. I'm not a paranoid person and used to work in Loss Prevention. They are setting themselves up for litigation because I will be recording them with my glasses.

Placed order on 7/1, received email that they canceled order, for no reason whatsoever on 7/5. Took 24 hours for them to reorder. Charged card second time, yet another phone call to get that reversed. Never received email with tracking number, received. Incorrect tracking number on 7/8. Received email on 7/10 stating one item was unavailable! Still no correct tracking number. 7/10 received tracking number, item had only a label created and had not been received by shipper yet!! They have refused to cancel my order until I receive it and ship it back! I will never spend one penny at any Hobby Lobby, online or in store, again.

This review is based on my experience returning an item that was unknowingly damaged upon purchasing it. This item had a 90 day return policy. So once we discovered it was damaged, and found out there were not any replacements at either location, we did not rush to get it returned right away. We purchased the item in November, and returned in January.

I ordered. 99 cent boutonniere pins online. They charged me 10 bucks to ship something that weighed less than an oz. Then the lady on the phone was like oh just take it back to the store for a full refund of purchase price of .99 cents. What a scam... Do not order online unless it's a big ticket item.

I was in a Hobby Lobby for about 15 minutes today in northwestern Illinois. Illinois is under a mask mandate for any indoor spaces. Hobby Lobby had the state mandate listed on the doors as you came into the building. But in the short time I was there I saw six people who had no masks on. A manager and assistant manager were near the front of the store, as were five of those unmasked customers. None of them said ANYTHING to those customers about putting their masks on. I told them that I would not be shopping there again.

I know when I go into your store I will find what I need at the best prices. The staff are always friendly and willing to help. The store has great sale prices. I would recommend this store to everyone. On a scale 1 to 10 I give 11 or above. Thanks.

I hate these stores and only visit them if I have to, no signs, telling you the different departments,. So you have to walk a million miles to find anything. Employees are not helpful. I don't think they know where stuff is either.

I took my wife to a Hobby Lobby about an hour from where we live. She really wanted to check it out being a crafter. Very disappointed in what we found. We find it hard to believe that so few products are made in the USA. This Store is nothing but a Walmart for hobby's . How nice of them to keep so many Chinese people employed. I am a retired trades person and my wife a crafter who belonged to a guild. We both found over the years that people don't mind paying more for quality. Most products in this store where cheep because they where junk.