Hobby Lobby

After visiting both locations here in My City, I must say the customer service is unprofessional and unpleasant. At first I thought I was being too critical, but the more I kept shopping at Hobby Lobby it stood out to me that I was right all along. Most of the employees didn’t greet whenever customers walked into the stores. All they do is stare and look. Too, when it came time for me to check out, I was never greeted or asked if I found everything ok. It seems like the employees just want to get you in and out. In summary, I will do better just shopping online or at Michaels.

I love Hobby Lobby as I live in Atlanta and the experience has been exceptional. I shopped in Hobby Lobby Naples last evening and there were two girls at the Checkout. I presented a Hobby Lobby online printout of the same product that they had marked up $50 since the 40% coupon era expired. The original price for this product was $199.00, they either sold out or put in the back of the store, market it up to $249.99 and have eliminated the 40% coupon. I presented the Hobby Lobby online and the item was marked down to $109 and the two girls said "No, we have to go by the price marked on our item". I asked for the manager and while he obliged me, the girls were indignant that they could not do that. The store needs to be selective to deliver the service that we have come to love and expect from Hobby Lobby.

I was shopping in Redding CA store and I buy 300 stamp pkg. I go out to the car and look at them and count how many, only 210 so go back into store 10 minutes later with receipt and is told they will not return because it's consider a collectable. Keep in mind I had a receipt and item is under 5.00 because I used a coupon. Kept me waiting for 30 min. Great customer service so return everything else I bought will return other items I have at home and will never shop their again and will tell everyone I know that they do not follow posted return policy. Also told they would never sell anything that was missing parts and "I am not saying you took the missing stamps but collectors do."

We purchased a 4' x 5' wooden frame with stretched canvas. After we created a design, we noticed the frame was bowed. We tried to slightly bend the frame, and it snapped. We called the store and corporate. Even though Hobby Lobby's refund policy is stated on its website, the manager at the Harrisburg store said we could only exchange the frame for another one. We didn't want another one since the first one was bowed. We called corporate and asked for the manufacturer's name, and corporate could NOT release the manufacturer name since the company is located in Vietnam??? Totally disgusted with this store and will NEVER shop there again. I advise the same for other consumers.

I was referred to this store by a business associate in the retail business. Like President Steve Green of Hobby Lobby I am a speaker on both business and philanthropy interests, always focusing on how my faith intersects with my life endeavors. My first day at the store was on 07/30/2020. I visit 9 of their different store locations a week. Every week god willing. The reason for this is because I am doing my holiday shopping. I also too purchase some things for my home. I feel that with every purchase that I make, I'm giving back to a store that has the same interests that I have. I buy in bulk. Each store is limited on quantity.

I ordered a cricut online and they voided my order. The lady at corporate Loretta said that I used a coupon when I shouldn’t.... I NEVER used a coupon. It states in the coupon that it cannot be applied to a cricut so how am I to use it? Then Loretta said that the sales price was an “accident”. It was on sale for $199. As soon as I seen my order was voided out I called. Spoke to Catelyn. This was yesterday and she confirmed with her supervisor that I would receive for the sales price of $199. Idk if they sold more than expected with the sales price and are now canceling new orders. But one person says one thing and the other says something else. This is corporate. They were not helpful, they were rude. OK I’m sorry not all of corporate just Loretta. I will not be ordering for Hobby Lobby anymore. First time and it was a bad experience and talking to corporate made it worse.

I was questioned as to why I was purchasing an item because the cashier felt I was supporting the police by buying it. It was a Paw Patrol, police dog, Chase. Yes - I do indeed support the police. I will not however, support a place that doesn’t.

I was very unwelcome today 6/11/2020.. 01:32 PM. The cashier was So so rude to us.. She threw me the money! Maybe because I am latin+hispanic?.. I love my close store at Savannah.. But this time this lady was angry, not sympathetic to customers, serious, not good manners to serve customers!... I just wanted to give my opinion and let you know what happened to me this afternoon. God bless you and have a nice day. Cashier name: **. S-612 R-2 HOBBY-LOBBY STORE #612, 11140 Abercorn Street, Savannah, GA 31419.

I ordered from Hobby Lobby 3 times since March (during Covid closures) and all 3 times item arrived broken or damaged. It’s very frustrating having to go through the entire return process AND the fact that items are never packaged securely or protected from the elements.

My order with Hobby Lobby is lost in transit. You can't call this company and talk to anyone because they won't allow it. The recording says to write to them instead. You can't write to them and get a response because they won't respond! I keep writing with NO response at all. Horrible customer service. Now, I am just waiting until I can contest the CC charges.

I do enjoy shopping at Hobby Lobby in the store. However due to quarantine they were closed so I ordered a $100 lantern thinking that they would package it with comment since like other places I've ordered from. When I received my lantern the box had no fragile stickers and no "this side up" stickers. When I opened the box it had no cushioning to prevent movement. My lanterns top was completely smashed in. The door was torn off. The hinges and the glass was shattered. I called multiple stores to see if I can bring it in for an exchange. Luckily one store had only one in stock. They said they will hold it for an exchange. Hopefully when I get there everything will go well. Whoever is in charge of packaging needs to have more common sense. Beware before ordering online.

I made a purchase for a 24x36 frame. I am not sure if because the box was big or because we are in quarantine my merchandise arrived broken. The box in the outside had a hole so the inside was broken as well. I have emailed the company over 8 times with no reply. I have tried calling so I can get a return slip with no success. When you call the main number it tell you they are not available and to try online. What makes me mad is the fact that when I made the purchase they were available but to return nobody seems to care. I may lose out on 75.00 dollars and it's okay but as an essential employee who has been working hard through covid to make 75 dollars it hurts to lose it with no fault. I will never make a purchase in this store again. I have learned about Joann craft store, this is where I will make all purchases moving forward.

First let me start by saying that I should have done more research on this shady, artifact stealing, fake Christian store. I ordered 4 items on Hobbylobby.com where everything was supposed to be 40% off. Also I added a promo code for an extra 40% off the most expensive item. I put my card information and agree to pay $35... I look at my back statement and HOBBY LOBBY HAS CHARGED ME $59.30. I look in the confirmation email and I am charged FULL PRICE for ALL ITEMS AND an extra $10 for some reason??!!

In 2018 I purchased a $400.00 tree at Hobby Lobby. On my second Christmas the lights in the tree were not working properly. I went to the store with the receipt and to my total disappointment Hobby Lobby literally didn’t care. They said they couldn’t do anything once they did not manufacture the tree. What I find awkward is that Hobby Lobby claims to be a Christian store!!! What’s Christian in that? Is that only a way to attract customers? In terms of treating customers as human beings they are far from being at least good. Don’t EVER go to Hobby Lobby for your Christmas tree. Georgia

1) Did not carry some of the new items I had seen were supposed to be out on YouTube.

This is my first buying experience with Hobby Lobby and it was awful. I bought 6 glass candle holders online. One of the 6 was broken. I had my receipt and went to the store to return the item one week later. The cashier told me that she couldn’t return it because it was broken, but called the assistant manager over to confirm that she couldn’t return the item. The assistant manager came over defensive and said that it is their policy. She said they don’t return items bought online that are broken or defective.

Purchased a key chain with a large fuzzy "F" on it for no other purpose than to be able to find my keys easily from the bottom of my purse. The fuzzy "F" fell off, who knows where, the first time I used the new key chain. Attempted to return the defective key chain to the Hobby Lobby in McGowin park, Mobile, AL since without the "F", the key chain is absolutely no good to me. The manager, Justin, refused to take back the defective product WITH MY RECEIPT unless I could find the "F" and return the lost "F" with the remainder of the key chain.

So I bought yarn at Hobby Lobby for the first time for a specific order. And they were having %30 off all yarn. I bought 7 rolls of Yarn Bee Sage lot 909092 and a few other things for my order. After I check out and get home (about an hr way) I realize they didn't give me the discount and charged me the full 3.99 a roll. :( Then after I start my project I see that about every foot or so the yarn is cut and tied into knots???? I've called them and emailed them lot numbers and pictures. But I couldn't tell you how many knots where tied these 2 rolls (the entire rolls had a cut and tied knot about every foot!). I'm scared to use the other 5 rolls because they are the same lot. :(

I placed an order two months ago, and it was a large one. We were outside the holidays, but it was still large so I waited the 5 days like the website said. On the sixth day I call to find out what was going on with the order and they had the whole thing on hold at the "central warehouse" and didn't know exactly why. They did not ship the entire order because they were waiting on a few items. What the? Ok, I tell the lady, cancel it, this is ridiculous. So they did. What do I do? I stupidly place another order with them, but only for four items this time. Well, guess what. We are at the end of the 2-3 day window they ask for and do you think anything shipped? Nope.

Unless you do arts and crafts there is nothing for you. No hobby fuel, no model airplane covering or propellers, no train sets, no transmitter or receiver batteries, no glow plugs, you should rename the store craft lobby!

I made a purchase on 11/13/19 , the item was priced less on 11/22/19. I called to ask for an adjustment, but was told the only way I could get the reduced price was to return the item, at my own cost, and re-buy it. No other store I shop acts this way. I do not recommend them, and am glad the amount of money involved was small.

I took a frame with pictures into the Daphne, Alabama store to have a new mat put in the frame. I asked them to please touch up about 4 small scratches on the front. They removed the existing back paper cover and put a new cover on the frame, BUT did not remove the adhesive. I have a new back cover with sticky adhesive all around the frame now. I asked them why the adhesive had not been removed before putting a new cover on the back and was told they don't do that and the employee talked to her supervisor and he didn't say a word to me. We paid good money to have a new mat, back cover and hanger on our frame and it looks awful.

It’s really unprofessional for someone to just follow you as you’re shopping. I really don’t get it!!! I’ve worked retail for 30 years and I’ve never seen such!! Mobile store???? I don't steal!!??

I have never had an issue with Hobby Lobby until today! First I was overcharged and instead of taking care of me immediately as I was still right at the cashier, they told me I had to go to the back of the line! What, for their mistake! Then a manager came up because I was totally not happy and I asked for a telephone number to complain and she lied and said there was not one. There is because I called it! You say you are a Christian business and lie right to my face?

Hobby Lobby has some awesome items. Can't afford it today? Wait till next week as it most likely will be on sale. A good example. While Shopping for lamps I found the perfect item but couldn't then. Waited until today and lo and behold... It was half price. And this wasn't a one time thing. It happens all the time. Their prices are great, but when they have their sales... that's fantastic. Love this retailer. ♥

When I asked if they were going to carry any Jewish Holiday items, I was told that the owner will never carry Jewish holiday items because it doesn't align with his Christian Values. Boycott this store if you are any religious or ethnic group other than what he is! This store needs to be closed based on his beliefs....

I really like Hobby Lobby, but I am going to share my story. Unfortunately, it’s not very nice. Sorry if you are a hobby lobby lover. I went into Hobby lobby to purchase pillars for my candles. I ended up buying four candleholders and a breakfast in bed styled tray. They were all 50% off. The sales were awesome this weekend and I couldn’t even use the 40% off a regular priced item because everything was on sale! When I got home, one of my candleholders was too small to fit my candle. I called and asked them if they could hold the last one that was like it for me and I would come get it the next morning. They said no, their policy does not allow them to hold items. I, of course, asked to speak to a manager and he agreed to hold it for me. I get up The next morning and drive to Hobby lobby from Gilbert in horrific traffic to exchange the candle holder that was obviously defective. I get home only to find out that that one was defective as well.

I would rather not get into too much. Let's just say I have shopped at Hobby Lobby in Omaha, Nebraska since I was 16. I'm 62 now. I moved to Council Bluffs, Iowa and there was a store opened there. It is the most horrible Hobby Lobby I have ever shopped at. I have decided I will no longer do business with them. I'm going to go with JoAnn Fabric instead. I liked Hancock Fabric much better. I think the Hobby Lobby is the one that needs to be closed down.

Horrible experience. You pay for an item supposedly is NEW. I went to the store a couple days ago and I bought an item that was broken already. I didn’t notice it till was at home. I was trying to return it with a receipt. They told me, "Sorry we cannot do return on broken item." I told them that what I got was broken already. They didn’t gave me not even store credit. They should be checking what they sell because they are ripping off people. Next time I’ll make sure to buy something that’s not broken. So It was my first time shopping at Hobby Lobby and also be my last time. I’m not happy with it. Not going back. Ugh!????

Walked in 5 minutes before closing to see if the furniture piece I bought earlier would match anything else. They are right by the door, and customers were still getting checked out and floors were being vacuumed. A rude lady started saying "What are you doing in here, doors are locked". BS. I told her just 1-2 minutes, and she said she can't go home until I leave. Lie #2. Was very rude, and the other employees were rude also because of her example. I will never go in a Hobby Lobby again. Home Goods is better anyway. She was absolutely crazy. Very unprofessional.